crm coordinator

ABOU GHALY MOTORS

<div>Job Purpose
The CRM Supervisor is responsible for managing the Customer Relationship Management system and team, ensuring excellent customer experience across sales, service, and aftersales operations while maintaining the premium standards of Mercedes-Benz. The role focuses on improving customer satisfaction, retention, and loyalty.
Responsibilities:Customer Experience Management<ul><li>
Ensure all customer interactions meet Mercedes-Benz premium service standards.
</li><li>Monitor customer satisfaction and feedback from surveys and follow-ups.
</li><li>Handle customer complaints and escalations professionally and efficiently.
</li><li>Improve overall customer journey from lead to aftersales service.
</li></ul>CRM System Management<ul><li>
Manage and maintain the dealership&rsquo;s CRM system (e.g., Salesforce CRM or Microsoft Dynamics 365).
</li><li>Ensure accurate customer data entry and database management.
</li><li>Track leads, sales opportunities, and customer interactions.
</li></ul>Lead &amp; Customer Follow-Up<ul><li>
Monitor incoming leads from showroom visits, website inquiries, and marketing campaigns.
</li><li>Ensure sales advisors follow up with leads within the required time.
</li><li>Track lead conversion and improve sales funnel performance.
</li></ul>Customer Retention &amp; Loyalty<ul><li>
Manage customer retention programs.
</li><li>Track service reminders, warranty follow-ups, and maintenance campaigns.
</li><li>Ensure customers return for after-sales service and vehicle upgrades.
</li></ul>Reporting &amp; Analytics<ul><li>
Prepare regular CRM reports including:
</li><li>Lead conversion rates
</li><li>Customer satisfaction (CSI)
</li><li>Complaint resolution time
</li><li>Service retention
</li><li>Analyze customer data to identify sales opportunities and customer trends.
</li></ul>Team Supervision<ul><li>
Supervise CRM coordinators or call center agents.
</li><li>Train team members on CRM processes and customer communication.
</li><li>Monitor call quality and follow-up performance.
</li></ul>Coordination with Departments
Work closely with:<ul><li>
Sales Department
</li><li>Service &amp; Aftersales
</li><li>Marketing Team</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Marketing, or related field
</li></ul><ul><li>3&ndash;5+ years experience in CRM or customer service in automotive
</li><li>Experience with premium brands is preferred
</li><li>Strong knowledge of dealership operations (sales &amp; aftersales)</li></ul></div>

CRM Supervisor - Mercedes Benz

Evergreen Remodeling & Construction

Appointment Setter &amp; Administrative Assistant (Remote)Hours: Full-time Schedule: Monday&ndash;Saturday, 8:00 AM &ndash; 6:00 PM (San Diego time &ndash; PST/PDT)Job OverviewWe are a growing construction and remodeling company looking for a highly organized and resourceful Appointment Setter &amp; Administrative Assistant.This role combines lead conversion, strong follow-up, and administrative reporting. You will manage leads, schedule appointments, and ensure all data, reports, and systems are consistently updated and organized.This is not a passive role &mdash; you must follow up persistently, stay on top of every lead, and push to convert opportunities while maintaining clean and accurate reporting across systems.Key Responsibilities<ul><li>Contact new inbound leads immediately (target: under 5 minutes)</li><li>Perform outbound follow-ups via calls and SMS</li><li>Convert leads into scheduled appointments</li><li>Handle objections confidently and guide conversations toward booking</li><li>Persistently follow up with all leads until booked or disqualified</li><li>Confirm appointments and reduce no-shows</li><li>Manage and update leads in GoHighLevel (GHL) CRM</li><li>Maintain detailed notes and communication history</li><li>Track leads, follow-ups, and KPIs in Google Sheets</li><li>Prepare daily, weekly, and monthly reports</li><li>Assist with administrative tasks across multiple systems</li><li>Ensure all data is accurate, organized, and up to date</li></ul>Requirements<ul><li>Minimum 5 years experience in appointment setting / sales support</li><li>Minimum 3 years experience with GoHighLevel (GHL)</li><li>Native English or very high-level fluency (spoken and written)</li><li>Proven ability to handle objections and close appointments</li><li>Strong follow-up mindset &mdash; persistent and detail-oriented</li><li>Highly organized with strong reporting discipline</li><li>Comfortable working with multiple systems and tools</li><li>Resourceful, proactive, and able to solve problems independently</li></ul>Systems &amp; Technical Skills (Required)Must be comfortable working daily with:<ul><li>GoHighLevel (CRM, pipelines, lead management)</li><li>Google Sheets (tracking, reporting, data organization)</li><li>QuickBooks (basic reporting / coordination)</li><li>Ability to quickly learn and adapt to new tools</li></ul>Technical &amp; Equipment Requirements (Mandatory)<ul><li>Strong, stable high-speed internet (minimum 50 Mbps)</li><li>Backup internet connection (mobile hotspot or secondary WiFi)</li><li>Backup power solution (UPS or similar)</li><li>Laptop or desktop with strong performance</li><li>Noise-canceling headset with microphone</li><li>Quiet, professional work environment</li><li>Webcam for meetings</li></ul>Performance Expectations<ul><li>Immediate response to new leads (under 5 minutes)</li><li>Consistent and persistent follow-up</li><li>Book 10&ndash;20 qualified appointments per week (depending on lead volume)</li><li>Accurate and timely reporting (daily/weekly)</li><li>Maintain clean, organized CRM and tracking systems</li></ul>Application Requirements (Mandatory)<ul><li>Submit a 3&ndash;5 minute video recording demonstrating how you would handle a new inbound lead.</li></ul>Include:<ul><li>How you open the conversation</li><li>How you build trust and rapport</li><li>How you guide toward booking</li><li>How you handle objections while still pushing for the appointment</li></ul>Objection scenarios to address:<ul><li>&ldquo;I&rsquo;m just looking for a rough price right now.&rdquo;</li><li>&ldquo;I&rsquo;m still talking to other contractors.&rdquo;</li><li>&ldquo;You&rsquo;re too far from me.&rdquo;</li><li>&ldquo;Can you call me tomorrow?&rdquo;</li><li>Please include your expected monthly salary in your application.</li></ul>Applications without the recording and salary expectations will not be considered.Work Location: Remote

Appointment Setter & Administrative Assistant (Remote)

Contour Software

<div>
 
 
 About Contour
 
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 
 About Contour:
 
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 
 Division:
 
 
 
 
 Constellation Web Solutions, part of the Constellation Perseus Operating Group, is a real estate marketing technology company delivering industry-leading real estate websites, mobile technologies, interactive voice response systems, and home builder marketing services. The division supports real estate professionals with innovative digital solutions designed to enhance visibility, engagement, and operational efficiency.
 
 
 Division Link: http://www.constellationws.com/
 
 
 
 
 Job Description:
 
 
 
 
 We are seeking a detail-oriented and proactive
 
 Operations Associate
 
 to join our team. In this role, you will support data onboarding and compliance processes by working closely with MLS partners, data vendors, and internal stakeholders. You will be responsible for maintaining accurate records, analysing financial and data reports, reconciling variances, and ensuring smooth onboarding and offboarding workflows. The ideal candidate thrives in a fast-paced, team-oriented environment and demonstrates strong analytical, communication, and organizational skills.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Data Onboarding &amp; Offboarding: Coordinate with MLS organizations and data vendors to facilitate seamless onboarding and offboarding of client data.
 </li>
 <li>
 CRM &amp; Record Management: Maintain accurate and up-to-date client and vendor records across internal CRM systems and supported business units.
 </li>
 <li>
 Case Documentation: Keep detailed and accurate case notes for all customer and vendor interactions to ensure traceability and compliance.
 </li>
 <li>
 Issue Identification &amp; Escalation: Proactively identify potential operational or compliance issues and escalate them with clear recommendations to management.
 </li>
 <li>
 System Utilization: Utilize shared mailboxes, multiple CRMs, Microsoft SharePoint, and remote systems to manage onboarding and compliance workflows.
 </li>
 <li>
 Financial Analysis: Review monthly financial reports and compare actual results against expected figures.
 </li>
 <li>
 Variance Reconciliation: Investigate and reconcile routine variances using historical data and escalate significant discrepancies for further review.
 </li>
 <li>
 Billing &amp; Reporting Support: Compile client billing reports and compare internal reports with MLS reports to identify discrepancies for analysis.
 
 
 </li>
 </ul>
 
 
 Required Skills &amp; Experience:
 
 
 
 
 <ul>
 <li>
 Microsoft Office Proficiency: Strong working knowledge of Microsoft Excel, Outlook, and SharePoint.
 </li>
 <li>
 Email-Based Customer Service: Experience handling customer or vendor communication primarily through email.
 </li>
 <li>
 Communication Skills: Excellent written communication skills with the ability to explain technical or compliance-related issues clearly and concisely.
 </li>
 <li>
 Analytical Thinking: Logical and methodical approach to problem-solving with strong analytical capabilities.
 </li>
 <li>
 Attention to Detail: High level of accuracy with strong organizational skills.
 </li>
 <li>
 Prioritization &amp; Ownership: Ability to prioritize tasks effectively while taking personal responsibility for assigned issues.
 </li>
 <li>
 Team Collaboration: Strong team player with the ability to work independently when required.
 </li>
 <li>
 Adaptability Under Pressure: Ability to remain composed and solution-focused in time-sensitive situations.
 
 
 </li>
 </ul>
 
 
 Desired Skills &amp; Experience:
 
 
 
 
 <ul>
 <li>
 Vendor Relationship Management: Ability to build professional rapport with vendors through written communication.
 </li>
 <li>
 Financial Reconciliation Exposure: Experience reviewing financial data and performing variance analysis (optional).
 </li>
 <li>
 CRM System Experience: Familiarity with multiple CRM platforms and shared mailbox management (optional).
 </li>
 <li>
 Self-Development Mindset: Self-motivated, resourceful, and eager to learn and share knowledge within the team.
 
 
 </li>
 </ul>
 
 
 Work Environment &amp; Shift Timings:
 
 
 
 
 <ul>
 <li>
 Standard Shift: 8:00 AM &ndash; 5:00 PM Eastern Standard Time (6:00 PM &ndash; 3:00 AM Pakistan Standard Time)
 </li>
 <li>
 Work Setting: Team-oriented, fast-paced environment requiring strong time management and communication skills.
 
 
 </li>
 </ul>
 
 
 Exciting Benefits We Offer:
 
 
 
 
 <ul>
 <li>
 Market-leading Salary
 </li>
 <li>
 Medical Coverage &ndash; Self &amp; Dependents
 </li>
 <li>
 Parents Medical Coverage
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Employee Performance-based bonuses
 </li>
 <li>
 Home Internet Subsidy
 </li>
 <li>
 Conveyance Allowance
 </li>
 <li>
 Profit Sharing Plan [Tenured Employees Only]
 </li>
 <li>
 Life Benefit
 </li>
 <li>
 Child Care Facility
 </li>
 <li>
 Company Provided Lunch/Dinner
 </li>
 <li>
 Professional Development Budget
 </li>
 <li>
 Recreational area for in-house games
 </li>
 <li>
 Sporadic On-shore training opportunities
 </li>
 <li>
 Friendly work environment
 </li>
 <li>
 Leave Encashment
 
 
 </li>
 </ul>
 
 
 Disclaimer:
 
 
 
 At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 
 
 
 
 In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 
</div>

Operations Associate

EAM Global

<ul><li>Create, upload, and manage property listings across major portals such as Property Finder, Bayut, Dubizzle, and company platforms</li></ul><ul><li>Ensure all listings are accurate, well-presented, and compliant with RERA and portal guidelines</li></ul><ul><li>Receive, screen, and qualify inbound leads via calls, emails, and CRM systems</li></ul><ul><li>Distribute qualified leads to brokers based on specialization, availability, and performance</li></ul><ul><li>Maintain and update CRM databases with accurate client and property information</li></ul><ul><li>Monitor listing performance and optimize listings for better visibility and conversion</li></ul><ul><li>Coordinate with brokers for property details, availability, and updates</li></ul><ul><li>Prepare regular reports on lead flow, conversion rates, and listing performance</li></ul><ul><li>Timely quality check, using company provided formats, on how leads were handled by respective agents.</li></ul><ul><li>Assist in documentation, including Form A, B, F, and other compliance paperwork</li></ul><ul><li>Liaise with marketing teams for listing promotions and campaigns</li></ul><ul><li>Ensure adherence to company processes and Dubai real estate regulations</li></ul>Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per monthWork Location: In person

Office Administrator

Quality Care Facilities Management

Female Sales CoordinatorRole Summary We are seeking an organized and proactive Sales Coordinator to act as a vital link between our sales team, other internal departments, and our clients. In this role, you will streamline our sales operations by managing administrative tasks, coordinating schedules, and ensuring our care-sector clients receive the high-quality, responsive service they deserve.Key Responsibilities<ul><li>Sales Support: Assist the sales team by managing schedules, filing critical documents, and ensuring all sales-related materials are up to date.</li><li>Client Coordination: Act as a primary point of contact for client inquiries via phone and email, providing professional and timely responses regarding our services.</li><li>Documentation &amp; Processing: Handle the processing of sales quotations, contracts, and invoices with high accuracy.</li><li>CRM Management: Maintain and update our customer database (CRM), tracking leads and monitoring sales progress.</li><li>Collaboration: Work closely with the marketing and finance teams to optimize sales efforts and ensure smooth service delivery.</li><li>Reporting: Prepare daily and monthly sales activity reports to help management identify trends and growth opportunities.</li></ul>Qualifications &amp; Skills<ul><li>Experience: 2+ years of experience in sales coordination or administrative support (experience in insurance or the care sector is a plus).</li><li>Communication: Excellent verbal and written communication skills with a professional telephone manner.</li><li>Organization: Strong multitasking abilities and a high level of attention to detail.</li><li>IT Literacy: Proficient in Microsoft Office (Word, Excel, Outlook) and experience with CRM software.</li><li>Mindset: A proactive, &quot;self-starting&quot; personality with a strong focus on customer satisfaction.</li></ul>Why Join Us?<ul><li>Competitive salary and benefits package.</li><li>Opportunity to work in a growing, purpose-driven company that values its employees&rsquo; wellbeing.</li><li>Career development pathways within a diversified business group.</li></ul>Pay: AED2,000.00 - AED2,500.00 per monthApplication Question(s):<ul><li>Female Only</li></ul>Work Location: In person

Sales Co-ordinator

Falcon Kitchens

Company Overview Falcon Kitchens LLC is a leading supplier of commercial kitchen equipment across the UAE. We specialize in providing innovative, high-quality solutions to restaurants, hotels, caf&eacute;s, bakeries, and catering businesses. To support our growing operations, we are looking for a detail-oriented and proactive Sales Coordinator to join our dynamic team.Position: Sales CoordinatorLocation: [Sharjah, UAE] Employment Type: Full-TimeKey Responsibilities<ul><li>Assist the sales team in preparing quotations, proposals, and contracts.</li><li>Coordinate with clients to follow up on inquiries, quotations, and orders.</li><li>Handle documentation related to sales orders, invoices, and delivery notes.</li><li>Maintain and update customer databases and sales records in CRM/ERP systems.</li><li>Communicate with internal departments (procurement, logistics, and accounts) to ensure timely processing of orders.</li><li>Support in preparing sales reports, forecasts, and presentations for management.</li><li>Respond to client queries via phone, email, or in-person with professionalism.</li><li>Provide administrative support to the sales team and ensure smooth workflow.</li><li>Assist in organizing sales campaigns, exhibitions, and promotional events.</li></ul>Qualifications &amp; Skills<ul><li>Proven experience as a Sales Coordinator, Sales Support, or Administrative role (preferably in kitchen equipment, hospitality, or related industries).</li><li>Strong communication and interpersonal skills.</li><li>Proficiency in MS Office (Word, Excel, PowerPoint) and CRM/ERP software.</li><li>Ability to multitask, prioritize, and meet deadlines.</li><li>Detail-oriented with excellent organizational skills.</li><li>Team player with a proactive and customer-focused approach</li><li>Freshers can apply</li></ul>What We Offer<ul><li>Competitive salary and benefits package.</li><li>Opportunity to grow within a leading company in the commercial kitchen equipment sector.</li><li>Supportive and professional work environment.</li><li>Training and development opportunities.</li></ul>Job Type: Full-timePay: AED1,200.00 - AED1,500.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Sales Coordinator (Male Only)

Edri Construction San Francisco

<div>
 
 
 **Administrative &amp; Office Manager / Lead Coordinator**
 
 
 
 
 
 
 Construction Company | Hiring Now
 
 
 
 
 
 We are an established and growing construction company seeking an experienced **Administrative &amp; Office Manager / Lead Coordinator** to join our team.
 
 
 This is a key role for someone who is highly organized, proactive, and experienced in construction office operations. You will be at the center of our daily workflow&mdash;supporting client communication, scheduling, and lead management while helping streamline operations.
 
 
 
 
 
 
 **Key Responsibilities**
 
 
 
 
 
 
 &bull; Professionally answer incoming calls and assist clients
 
 
 &bull; Schedule leads, appointments, and follow-ups
 
 
 &bull; Coordinate calendars, job schedules, permits, and city inspections
 
 
 &bull; Track and manage marketing lead sources and follow-ups
 
 
 &bull; Maintain CRM systems for project tracking and client communication
 
 
 &bull; Support social media and online presence
 
 
 &bull; Assist with overall office operations and team coordination
 
 
 &bull; Manage compliance platforms (e.g., Green Halo for waste tracking/reporting)
 
 
 &bull; Utilize AI tools to improve workflow and efficiency
 
 
 &bull; Dispatch and coordinate job schedules as needed
 
 
 
 
 
 
 **Qualifications**
 
 
 
 
 
 
 &bull; Prior experience in a construction office required
 
 
 &bull; Strong communication and customer service skills
 
 
 &bull; Experience with scheduling, dispatching, and lead coordination
 
 
 &bull; Familiarity with permits and inspection processes
 
 
 &bull; Highly organized with strong multitasking ability
 
 
 &bull; Comfortable using CRM systems
 
 
 &bull; Knowledge of marketing lead sources and lead management
 
 
 &bull; Social media experience is a plus
 
 
 &bull; Ability to work independently in a fast-paced environment
 
 
 &bull; Spanish-speaking is preferred
 
 
 &bull; AI tools experience is a plus
 
 
 &bull; Experience with Green Halo is a plus
 
 
 
 
 
 
 **Compensation**
 
 
 
 
 
 
 Compensation is competitive and based on experience.
 
 
 📩 **How to Apply*
 
 
 
 
 
 Please send your resume and cover letter to:
 
 
 edriconstruction@gmail.com
 
 
 
 
 
 
 
 
 
 Prepared fro
 
 
 
 
 
</div>

Administrative & Office Manager / Lead Coordinator

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