crm manager

Coptic Orphans

<div>CRM and Application Support Manager 
Purpose of the Job
The CRM and application support Manager is a key role within the Information Technology department at Coptic Orphans, responsible for tactical operational management of the CRM and application support functions. The incumbent will be responsible for leading and managing the CRM and application support team, managing and tracking all the operational tasks, project planning and delivery, people Management, task assignment, follow-up on all moving pieces in the IS Operation area. The CRM and application support Manager ensures effective inter-departmental communication and seamless project execution. 
Essential Functions and Responsibilities
<ul><li>Design and administer custom solutions on the Force.com platform including configuration, user management, report generation, version planning, licensing, platform upgrades, data modeling, integration, data migration and having a deep architectural understanding of implementing Salesforce for CRM and Commerce.</li><li>
Manage and lead a team of IS administrators, including hiring, training, and performance evaluations.</li><li>
Follow up the effective support to end-users, lead problem solving efforts, ticketing system, website operations and Mobile device management.</li><li>
Develop support processes, service level agreements (SLAs), and escalation procedures to ensure efficient and effective support operations.</li><li>
Design and develop reports, dashboards, and analytics to provide insights into business performance and support data-driven decision-making.</li><li>
Administer salesforce platform's design, document, configuration, maintenance and administration of the Salesforce platform.</li><li>
Lead the successful delivery of Salesforce Cloud and other implementation engagements from a technical standpoint.</li><li>
Performing proactive system monitoring to identify any performance and/or data consistency issues.</li></ul> 
Required Education, Experience, Knowledge and Skills
<ul><li>Bachelor's degree in computer engineering, computer science, information systems management or a related field.</li><li>
8-10 years of relevant professional experience.</li><li>
At least 2 years of experience in a managerial role.</li><li>
Proficient in English, both written and spoken.</li><li>
Strong capabilities in CRM system development and design, with excellent troubleshooting skills.</li><li>
Proven knowledge of Salesforce and Force.com, particularly in heavily customized environments with numerous custom objects, integrations, various declarative automation types, and applications. Must provide clear examples of reverse engineering and simplifying configurations.</li><li>
Proficiency in Salesforce configuration, customization, and data management.</li><li>
Knowledge of Salesforce development (Apex, Visualforce, Lightning components) is a plus.</li></ul> 
Travel and Working requirements
<ul><li>Typical office environment limited to walking, sitting, typing, using telephone and office equipment, and occasional lifting of boxes and luggage.
</li><li>Occasional travel, nationally or internationally, is expected.</li></ul></div>

IS Operation Manager

Telemedia

Job Title: Community Manager Location: Saudi Arabia Nationality Requirement: Saudi Nationals OnlyJob Summary: We are seeking a dynamic and experienced Community Manager to build, engage, and manage our online and offline communities across multiple platforms. The ideal candidate will have a strong background in CRM systems, digital marketing strategies, and event management, with the ability to foster meaningful relationships with customers and stakeholders.Key Responsibilities:<ul><li>Develop and execute community engagement strategies to grow and nurture online and offline communities</li><li>Manage and optimize CRM systems to track customer interactions, analyze data, and improve customer experience</li><li>Plan and implement digital marketing campaigns across social media, email, and other digital channels</li><li>Create, curate, and publish engaging content aligned with brand voice and objectives</li><li>Monitor community feedback, respond to inquiries, and maintain a positive brand image</li><li>Organize and manage events, activations, and community meetups to strengthen brand presence</li><li>Collaborate with marketing, sales, and customer service teams to ensure consistent messaging and engagement</li><li>Analyze performance metrics and prepare reports with actionable insights</li><li>Stay up-to-date with industry trends, tools, and best practices</li></ul>Requirements:<ul><li>Saudi nationality (mandatory)</li><li>Bachelor&rsquo;s degree in Marketing, Communications, Business Administration, or a related field</li><li>Proven experience in community management, CRM systems, and digital marketing</li><li>Hands-on experience with event planning and execution</li><li>Strong understanding of social media platforms, content strategies, and audience engagement</li><li>Proficiency in CRM tools and marketing automation platforms</li><li>Excellent communication skills in Arabic and English</li><li>Strong organizational and multitasking abilities</li><li>Creative mindset with attention to detail</li></ul>Preferred Qualifications:<ul><li>Experience working in fast-paced or startup environments</li><li>Familiarity with analytics tools and reporting dashboards</li><li>Ability to manage multiple projects simultaneously</li></ul>Benefits:<ul><li>Competitive salary package</li><li>Professional development opportunities</li><li>Collaborative and innovative work environment</li></ul>Job Type: Full-timePay: Up to ﷼2,000.00 per monthWork Location: In person

Community manager

Delivery Hero

<div>Job Description 
Role Summary
We&rsquo;re looking for a passionate, creative and results-driven Marketing Growth Manager to own the marketing strategy and growth campaigns development for Oman. In this role, you will be responsible for planning &amp; developing marketing campaigns that drive customer acquisitions and improve customer retention. You will also be leading the execution and go-to-market of 360 degree campaigns as well as targeted CRM promotions. 
What&rsquo;s On Your Plate?<ul><li>
Achieve country- and city-level targets and drive overall business objectives, ensuring continuous YoY and MoM growth in active customers and orders across cities and verticals.</li><li>
Plan and execute growth strategies with CRM and relevant verticals to reduce churn, increase MAU and order frequency, and prioritize acquisitions through key channels (PM, CRM).</li><li>
Own monthly trade planning across all campaigns (Food, QC, Brand, tPro, etc.), developing strategies, leveraging the right tools, and executing actions to achieve company OKRs.</li><li>
Lead end-to-end data-driven campaigns in Oman, from insights and strategy to execution, measurement, and reporting, while continuously testing and optimizing performance across the funnel.</li><li>
Own the app home screen calendar and ensure alignment across all verticals to maximize outcomes.</li><li>
Manage marketing budget efficiency by tracking CAC and CRC, working closely with planning teams on forecasting and allocation.</li><li>
Manage stakeholders by collaborating with Sales, CRM, Key Accounts, Quick Commerce, Regional Marketing, and other teams.</li><li>
Lead and develop a team of growth specialists, strengthening team capabilities and collaboration.</li><li>
Support management with detailed analysis and performance reviews of marketing initiatives</li></ul> 
Qualifications 
What Did We Order?<ul><li>
5&ndash;8 years of experience in growth/performance marketing or CRM/lifecycle for a consumer app or marketplace.</li><li>
Proven track record in driving MAU, CAC/LTV, and retention with strong ROI.</li><li>
Strong analytical skills with experience in funnel analysis, cohorting, and experimentation.</li><li>
Ability to manage budgets, optimize performance, and drive data-driven decisions.</li><li>
Strong stakeholder management, communication, and creative testing skills.</li><li>
Experience in leading and developing small, high-impact teams</li></ul></div>

Manager Marketing Growth

Sanofi

<div>Job title: Customer Engagement Manager<ul><li>
Location: Dubai, UAE</li></ul>
About the job
As Customer Engagement Manager within our Marketing team, you'll orchestrate seamless customer journeys and drive field excellence through high-impact campaigns, events, and omnichannel engagement that puts healthcare professionals at the center of everything we do. Ready to get started?
Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you'll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs. As part of our customer engagement team, you'll bridge strategy and execution &ndash; translating brand priorities into personalized customer experiences, enabling field teams with cutting-edge digital tools, and ensuring every interaction drives meaningful outcomes for healthcare professionals and patients.
About Sanofi:
We're an R&amp;D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system &ndash; and innovative pipeline &ndash; enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.
Main responsibilities:<ul><li>
Execute customer activation events including local and international congresses, speaker tours, standalone events, and virtual webinars, ensuring excellence in planning, delivery, and compliance</li><li>
Lead campaign planning in partnership with Omnichannel teams, ensuring localized content adaptation, optimized channel mix, and effective field enablement</li><li>
Orchestrate customer journeys by translating brand priorities into monthly activities, continuously refining segments based on healthcare professional behavior and market evolution</li><li>
Drive CRM adoption and digital tool utilization across field teams, reviewing monthly engagement KPIs and translating performance insights into closed-loop improvements</li><li>
Maintain close field engagement through regular account visits (minimum 2 days per week), supporting key account managers and driving strategic project execution in top accounts</li><li>
Engage Key Opinion Leaders and Digital Opinion Leaders to share scientific insights, campaign updates, and address customer objections, while collecting structured HCP feedback to assess channel effectiveness</li><li>
Collaborate cross-functionally with Sales, Medical Affairs, Analytics &amp; CRM, Regulatory, and Omnichannel teams to ensure seamless execution and customer-centric ways of working</li></ul>
About you<ul><li>
Experience: Minimum 4 years of commercial experience in pharmaceuticals or MedTech, with a proven track record in customer activation, field enablement, or commercial excellence roles</li><li>
Soft and technical skills: Strong customer journey orchestration and campaign execution capabilities; proficiency with CRM and digital tools; excellent communication and stakeholder management skills; analytical mindset with the ability to translate data into actionable insights; customer-centric approach with change management experience; cross-functional collaboration expertise</li><li>
Education: Bachelor's degree, preferably in Pharmacy, Medicine, or Life Sciences; MBA or Marketing degree is a plus</li><li>
Languages: Business-fluent written and spoken English</li></ul>
Why choose us?<ul><li>
Shape how healthcare professionals experience our breakthrough treatments &ndash; putting customer centricity at the heart of everything we do</li><li>
Work at the intersection of strategy and execution, translating brand vision into real-world impact through omnichannel engagement and field excellence</li><li>
Drive digital transformation with cutting-edge CRM tools and data-driven insights that continuously optimize customer experiences</li><li>
Build meaningful relationships with leading healthcare professionals, Key Opinion Leaders, and field teams across diverse markets</li><li>
Thrive in a collaborative, agile environment that values innovation, continuous learning, and bold thinking</li><li>
Grow your career with access to cross-functional opportunities, mentoring, and a company that invests in your development</li><li>
Make a real difference for patients with high unmet needs while working in a purpose-driven, inclusive culture</li></ul>
Pursue Progress. Discover Extraordinary.
Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what's never-been-done-before. You'll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people's lives? Let's Pursue Progress and Discover Extraordinary &ndash; together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.
null</div>

Customer Engagement Manager

CSi - LANDMARK GROUP

<div>
 
 
 CSi
 
 is a
 
 new, integrated business unit under Landmark Group
 
 , bringing together the most critical growth-driving capabilities into one unified engine. We are building the next phase of our growth&mdash;and at the center of it is a newly launched strategic division:
 
 CSi &ndash; Customer, Strategy &amp; Intelligence.
 
 This isn&rsquo;t just another team. This is
 
 where customer, data, product, and AI come together to shape the future of retail.
 
 It combines:
 
 <ul>
 <li>
 Data &amp; Analytics
 </li>
 <li>
 Loyalty (Shukran)
 </li>
 <li>
 Partnerships &amp; Co-brands
 </li>
 <li>
 Performance &amp; Digital Marketing
 </li>
 <li>
 Customer Product &amp; Martech
 </li>
 </ul>
 
 
 
 
 
 CSi stands for
 
 
 <ul>
 <li>
 
 C &ndash; Customer (CX)
 
 &rarr; Building seamless, end-to-end customer journeys
 </li>
 <li>
 
 S &ndash; Strategy &amp; Analytics
 
 &rarr; Driving smarter business decisions through data
 </li>
 <li>
 
 i &ndash; Intelligence (AI + BI)
 
 &rarr; Powering everything with AI-led insights
 </li>
 </ul>
 
 
 
 
 
 We are looking for a Manager &ndash; Loyalty Strategy &amp; Growth to lead the strategic design and optimization of the Shukran loyalty program. This role will be responsible for driving long-term customer value (CLTV), retention, and engagement by defining lifecycle journeys, campaign strategy, and loyalty initiatives across a cross-functional ecosystem including CRM, Martech, Product, Partnerships, and Analytics.
 
 
 
 
 
 
 
 The ideal candidate is a strategic thinker with strong commercial acumen, capable of translating customer insights into impactful loyalty initiatives that deliver measurable business results.
 
 
 
 
 
 
 
 Job Title: Manager &ndash; Loyalty Strategy &amp; Growth
 
 
 
 
 Job Location: Dubai
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 Loyalty Strategy &amp; Planning
 
 <ul>
 <li>
 Define and own the loyalty strategy and roadmap, aligned with business objectives
 </li>
 <li>
 Identify and prioritize initiatives across campaigns, lifecycle journeys, partnerships, and gamification
 </li>
 <li>
 Balance short-term commercial impact with long-term customer value creation
 </li>
 <li>
 Leverage customer insights, market trends, and competitive benchmarks to continuously evolve the program
 </li>
 </ul>
 
 
 
 
 Customer Lifecycle &amp; CLTV Optimization
 
 <ul>
 <li>
 Design and optimize end-to-end customer journeys (onboarding, engagement, retention, reactivation, tier progression)
 </li>
 <li>
 Partner with Analytics teams to define segmentation and targeting strategies
 </li>
 <li>
 Identify opportunities to improve customer lifetime value, frequency, and retention
 </li>
 <li>
 Incorporate customer feedback and behavioral insights into journey design
 </li>
 </ul>
 
 
 
 
 Campaign Strategy &amp; Orchestration
 
 <ul>
 <li>
 Define the campaign strategy and calendar across key commercial moments
 </li>
 <li>
 Lead cross-functional alignment with CRM, Martech, Product, and Business teams to ensure seamless execution
 </li>
 <li>
 Ensure campaigns are delivered consistently across regions, concepts, and channels
 </li>
 </ul>
 
 
 
 
 Partnerships &amp; Gamification
 
 <ul>
 <li>
 Work closely with the Partnerships team to translate partnerships into commercially impactful loyalty initiatives
 </li>
 <li>
 Design gamification mechanics (challenges, missions, rewards) to drive engagement and behavioral change
 </li>
 <li>
 Identify new engagement opportunities to differentiate the loyalty program
 </li>
 </ul>
 
 
 
 
 Performance, Experimentation &amp; Optimization
 
 <ul>
 <li>
 Define success metrics and KPIs for all loyalty initiatives in collaboration with Analytics
 </li>
 <li>
 Establish a test-and-learn agenda (A/B testing, pilots, POCs)
 </li>
 <li>
 Continuously optimize campaigns and journeys based on data-driven insights
 </li>
 <li>
 Monitor performance and identify opportunities for improvement across lifecycle stages
 </li>
 </ul>
 
 
 
 
 Stakeholder Management &amp; Cross-functional Collaboration
 
 <ul>
 <li>
 Act as the central point of coordination across CRM, Martech, Product, Partnerships, and Analytics teams
 </li>
 <li>
 Ensure alignment on priorities, timelines, and expected outcomes
 </li>
 <li>
 Influence stakeholders and drive decision-making
 </li>
 </ul>
 
 
 
 
 Budget Management &amp; Commercial Efficiency
 
 <ul>
 <li>
 Own and manage the loyalty marketing and campaign budget, ensuring optimal allocation of resources
 </li>
 <li>
 Evaluate investment decisions based on expected ROI and business impact
 </li>
 <li>
 Track performance vs spend and identify opportunities to improve efficiency
 </li>
 <li>
 Ensure campaigns and initiatives are delivered within budget while maximizing returns
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 7+ years of experience in marketing, with a focus on loyalty program management or customer relationship management.
 </li>
 <li>
 Experience in leading ATL and BTL marketing campaigns
 </li>
 <li>
 Experience leading strategic initiatives and cross-functional projects
 </li>
 <li>
 Strong stakeholder management and influencing skills across multiple teams
 </li>
 <li>
 Strong analytical skills with the ability to interpret data and draw actionable insights.
 </li>
 <li>
 Experience with marketing automation tools, CRM platforms, and analytics software.
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
 </li>
 <li>
 Creative thinking and problem-solving abilities, with a passion for driving results and exceeding targets.
 </li>
 </ul>
 
 
 
 
 
 Key Skills:
 
 
 <ul>
 <li>
 Strategic thinking with strong commercial mindset
 </li>
 <li>
 Ability to translate data into actionable strategies
 </li>
 <li>
 Strong stakeholder management and influencing skills
 </li>
 <li>
 Structured problem-solving and prioritization
 </li>
 <li>
 Ability to operate in a fast-paced, complex environment
 </li>
 </ul>
 
 
 
 
 
 Why join CSi?
 
 
 
 This is where your role becomes bigger than just a job. You&rsquo;ll get to:
 
 <ul>
 <li>
 Work at the intersection of
 
 Product, Data, AI, and Customer Experience
 
 </li>
 <li>
 Build solutions that impact
 
 millions of customers across multiple brands
 
 </li>
 <li>
 Be part of a
 
 high-ownership, high-visibility team
 
 </li>
 <li>
 Solve real business problems&mdash;not just execute tasks
 </li>
 <li>
 Shape how
 
 modern retail operates in the region
 
 </li>
 </ul>
 
 
 
 
 
 Who should apply?
 
 
 
 If you are someone who:
 
 <ul>
 <li>
 Thinks
 
 customer-first
 
 </li>
 <li>
 Loves solving problems using
 
 data and technology
 
 </li>
 <li>
 Wants to work on
 
 AI, Martech, Product, or Analytics
 
 </li>
 <li>
 Enjoys working in a
 
 fast-paced, high-impact environment
 
 </li>
 </ul>
 
 
 CSi is where you should be.
 
 
 
 
 
 
 We&rsquo;re not just hiring for roles. We&rsquo;re building the
 
 future of customer intelligence at scale.
 
 
 
 If you want to be part of something that is
 
 strategic, visible, and truly impactful&mdash;this is your moment.
 
 
</div>

Marketing Manager - Loyalty

Information Technology Senior Management Forum

<div><div>Posted Date
4/02/2026
</div><div>Description
<div>Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You&rsquo;ll also have access to:<ul><li>
Career development with an international company where you can grow the career you dream of.</li><li>
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.</li><li>
An excellent retirement savings plan with a high employer contribution</li><li>
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor&rsquo;s degree.</li><li>
A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.</li><li>
A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.</li></ul>
The Opportunity
The IT BRM, Commercial Excellence Manager serves as the strategic right hand to the IT Director, Business Relationship Management &ndash; Commercial Excellence. This role acts as a senior advisor, capability steward, and internal consulting partner, shaping how global Sales Enablement, Veeva CRM/Vault, HCP engagement, Sales Performance, and Commercial Excellence capabilities evolve across regions. The IT BRM, Commercial Excellence Manager, will be the internal consulting engine that connects business ambition with feasible, scalable solutions for Commercial Excellence.
What You&rsquo;ll Work On<ul><li>
Strategic Partnering &amp; Right-Hand Leadership</li></ul><ul><li>
Act as the primary deputy to the Commercial Excellence BRM Director&mdash;owning executive briefings, decision prep, and follow-through.</li><li>
Co-create and articulate capability roadmaps (Sales Enablement, Veeva CRM/Vault, Sales Analytics, HCP engagement).</li><li>
Translate business ambition into structured capability strategies, value cases, and sequencing plans.</li></ul><ul><li>
Capability &amp; Process Leadership
</li><li>Lead future-state process design, gap analysis, and blueprinting for Commercial Excellence capabilities.</li><li>
Define global standards, KPIs, adoption criteria, and playbooks with Business Architects and Analysts.</li><li>
Ensure global consistency while enabling regional adaptation (templates, governance, and councils).</li><li>
Solution Feasibility &amp; Architecture Alignment</li></ul><ul><li>
Translate business processes into solution concepts, impact/effort sizing (non-development), and integration maps.</li><li>
Partner with BTS and enterprise architects to ensure scalable, compliant, and well-integrated solutions.</li><li>
Shape Discovery/Rapid/Phase-0 deliverables and ensure requirements reflect operational reality.</li></ul><ul><li>
Portfolio &amp; Program Governance</li></ul><ul><li>
Co-lead CE intake, prioritization, sequencing, and decision logs; maintain portfolio transparency.</li><li>
Run governance forums and QBR inputs; escalate risks early and manage dependencies across domains.</li><li>
Align with PMO and Finance on budget, value tracking, and runway.</li></ul><ul><li>
Operational &amp; Process Excellence</li></ul><ul><li>
Document and optimize Sales Ops, Sales Enablement, HCP engagement, and sales performance workflows.</li><li>
Lead readiness for Spark rollouts, Veeva Vault CRM migrations, and Aktana/NBA expansion.</li><li>
Drive repeatable deployment playbooks, data readiness, and adoption enablement.</li></ul><ul><li>
Innovation &amp; Continuous Improvement</li></ul><ul><li>
Introduce innovation tied to CE (e.g., automation, analytics modernization, AI-assisted workflows).</li><li>
Champion simplification, global reuse, and measurable value.</li></ul>
Primary Job Scope
This section merges legacy scope items with the future-state model to preserve clarity while elevating expectations:<ul><li>
Strategic Portfolio Alignment: Ensure that programs, projects, and applications within the portfolio align with organizational strategy through consistent and predictable delivery. Collaborate closely with commercial and corporate IT teams, leveraging deep business process knowledge, evolving technologies, and relevant regulations.</li><li>
Sales Performance Enablement: Provide the Sales Operations team with a comprehensive view of sales performance to quickly identify issues and opportunities. Drive standards and actions that enhance sales activities, and monitor/report on these metrics.</li><li>
Operational Excellence: Possess a strong grasp of key operational metrics and performance indicators. Apply real-world experience to implement effective operational sales programs.</li><li>
Business Process &amp; Requirements Analysis: Proactively analyze business processes and document requirements to gain a deep understanding of products and their needs.</li><li>
Technology-Driven Innovation: Identify opportunities to apply technology for new business initiatives, process improvements, and cost efficiencies. Evaluate alternative solutions and recommend feasible options, often leveraging new or existing technologies.</li><li>
Global Synergy: Take a global perspective on tools, platforms, and processes to share learnings and drive synergy across diverse regions within ADC.</li><li>
Global Capability Stewardship: Own future-state CE capability designs and standards; ensure global consistency with regional activation.</li><li>
Process Mapping &amp; KPIs: Define global templates, KPIs, and adoption criteria; maintain living documentation and playbooks.</li><li>
Feasibility &amp; Technical Alignment: Partner with BTS and architects on integration patterns, non-functional requirements, and scalability.</li><li>
Regional Deployment Excellence: Support country/region rollouts with readiness, change, and adoption&mdash;leveraging capability councils.</li></ul>
Core Responsibilities<ul><li>
Technology Strategy &amp; Enablement: Provide strategic insights to business units on leveraging technology to enhance organizational capabilities; co-create the CE roadmap anchored in measurable value.</li><li>
Application Management &amp; Enhancement: Oversee and continuously improve CE platforms (Veeva CRM/Vault, Sales Enablement, analytics) to empower the field and commercial operations.</li><li>
Innovation &amp; Change Leadership: Champion innovation and a culture of calculated risk-taking; drive simplification and standardization.</li><li>
Solution Feasibility &amp; Architecture Alignment: Recommend solutions aligned to strategy and enterprise architecture; translate requirements into feasible designs with integration awareness.</li><li>
Collaborative Portfolio Management: Partner with PMO/Finance and unit leadership to manage portfolio scope, capacity, risks, and value; run governance and decision logs.</li><li>
Cross-Functional &amp; Regional Collaboration: Orchestrate alignment with CX, eCommerce, Data/Analytics, and regional teams to avoid fragmentation and accelerate adoption.</li></ul>
Education and Experience You&rsquo;ll Bring
Minimum Qualifications:<ul><li>
Bachelor&rsquo;s degree required; advanced degree (MBA or MS) strongly preferred.</li><li>
7+ years in Commercial Excellence, Sales Operations, CRM/SFE, or IT BRM with demonstrated impact on a global scale.</li><li>
Experience in large medical device or pharmaceutical organizations with regulated, global operating models.</li><li>
Proven ability to design and optimize Commercial excellence processes (HCP engagement, call planning, territory/quota, compensation, activity capture).</li><li>
Experience translating strategy into capability roadmaps, future-state processes, and technology requirements.</li><li>
Strong understanding of Salesforce and/or Veeva CRM/Vault, sales analytics, and CE platforms.</li><li>
Experience partnering with IT, Sales and delivery teams to validate feasibility, integration patterns, and scalability.</li></ul>
Preferred Qualifications<ul><li>
Consulting background strongly preferred&mdash;global consultancy or boutique firm focused on Commercial Strategy/Excellence, Digital, CRM/SFE, Omnichannel, or analytics in MedTech/Pharma.</li><li>
Hands-on experience with Sales Enablement strategy, Veeva CRM/Vault migrations, Aktana/NBA programs, or analytics modernization.</li><li>
Proven executive communication, structured problem-solving, and stakeholder influence across regions (U.S., EMEA, APAC, LATAM).</li><li>
Demonstrated ability to operate as a right-hand strategic partner to senior leadership.</li></ul>
Travel: Global travel as needed for key workshops, deployments, and stakeholder engagement.
Misc: This is an onsite role at Abbott location in Alameda, CA. This is NOT a remote role/opportunity.<ul><li>
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com</li><li>
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.</li></ul>
The base pay for this position is $114,000.00 &ndash; $228,000.00. In specific locations, the pay range may vary from the range posted.
</div></div><div>Salary
114,000.00 - 228,000.00 Annual
</div><div></div><div><div>Type<div>
Full-time</div></div></div></div>

IT BRM Manager – Commercial Excellence

HexaClicks

<div>
 
 Overview:
 
 
 
 We are seeking an experienced
 
 GHL Expert
 
 who can manage, optimize, and automate workflows inside
 
 GoHighLevel
 
 . The ideal candidate must have hands-on skills in CRM setup, pipelines, automations, triggers, funnels, and integrations.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Build and manage automation workflows using GHL Workflows &amp; Triggers.
 </li>
 <li>
 Set up and optimize CRM pipelines, contact management, and tagging systems.
 </li>
 <li>
 Create high-converting funnels, forms, surveys, calendars, and appointment flows.
 </li>
 <li>
 Handle GHL integrations (emails, phone systems, third-party apps, APIs).
 </li>
 <li>
 Build and manage email/SMS campaigns, sequences, and nurturing workflows.
 </li>
 <li>
 Resolve tech issues related to triggers, funnels, and CRM setup.
 </li>
 <li>
 Work with the sales and operations teams to improve CRM usage and automation.
 </li>
 <li>
 Set up dashboards, reporting, and analytics inside GHL.
 
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Hands-on experience with GoHighLevel (GHL) in automation, funnels, and CRM setup.
 </li>
 <li>
 Strong understanding of workflows, triggers, tagging systems, and pipeline management.
 </li>
 <li>
 Experience in building and optimizing funnels.
 </li>
 <li>
 Familiarity with API integrations and webhooks.
 </li>
 <li>
 Understanding of email deliverability, sending domains, and SMTP is a plus.
 </li>
 <li>
 Strong troubleshooting and problem-solving skills.
 
 
 
 </li>
 </ul>
 
 Employment Type:
 
 Full-Time (Onsite)
 
 
 
 Location:
 
 Gulberg 5, Lahore
 
 
 
 Timings:
 
 11 AM &ndash; 08 PM
</div>

GHL Expert

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