crm manager

MVZ Dentalzentrum Neustadt GmbH

<div><div><h2 class="jobSectionHeader">Who we are:</h2><div>
Patient21 is a fast-growing dental SaaS company on a mission to modernize the way dental practices manage their patient relationships and workflows. We build technology that makes dentistry simpler &mdash; for practices and patients alike. As we scale, we are looking for driven, creative individuals who want to grow with us and make a real impact.
As our CRM Manager, you will own and evolve the way Patient21 communicates with its customers and leads across the entire lifecycle. You will be responsible for building, managing and optimizing our CRM infrastructure &mdash; primarily in HubSpot &mdash; while developing content and automated workflows that drive engagement, retention and growth.
This is a hands-on role with a high degree of ownership. You will set your own goals, measure your own success and work autonomously to make it happen.</div></div><div><h2 class="jobSectionHeader">
Our offer:</h2><div><ul><li>
A meaningful role with real impact in a growing HealthTech company</li><li><div>
Fully remote position based in Egypt, with occasional on-site visits to our offices (travel expenses covered)</div></li><li><div>
Flat hierarchies and short decision-making paths</div></li><li><div>
Flexibility in how and where you work</div></li><li>
A collaborative, international team</li><li>
The tools and budget you need to do your best work</li><li>
Remote work opportunity</li></ul></div></div><div><h2 class="jobSectionHeader">
Your mission:</h2><div><ul><li>
Own and manage our HubSpot CRM: pipelines, contact management, segmentation, sequences and reporting</li><li><div>
Design and execute email marketing campaigns, onboarding flows and lifecycle communications</div></li><li><div>
Create compelling content for automated workflows across all channels (e-mail, SMS, in-app messages) and nurture sequences</div></li><li><div>
Build and maintain automation workflows that reduce manual effort and improve customer experience</div></li><li><div>
Report on performance with clear, data-driven insights</div></li><li>
Cross-functional collaboration with Sales, Customer Success and Product</li><li>
Continuously test, iterate and optimize campaigns based on data</li></ul></div></div><div><h2 class="jobSectionHeader">
Your talent:</h2><div><ul><li> 
2+ years of experience in a CRM, marketing automation or lifecycle marketing role</li><li><div>
Hands-on experience with common CRM tools (workflows, sequences, reporting, pipelines)</div></li><li><div>
Strong content creation skills &mdash; you can write clear, engaging copy that converts</div></li><li><div>
Confident and skilled use (of established) AI tools</div></li><li><div>
Fluent in English (written and spoken)</div></li><li><div>
Highly self-directed: you don't wait to be told what to measure &mdash; you define it yourself</div></li><li>
Analytical mindset with the ability to translate data into actionable decisions</li></ul>
Nice to have:<ul><li>
Experience with HubSpot</li><li><div>
Experience with additional automation tools (eg Make, Zapier, n8n, ActiveCampaign, Salesforce)</div></li><li><div>
German language skills &mdash; a genuine plus given our market</div></li><li>
Background in SaaS, HealthTech or a B2B environment</li><li>
Experience with A/B testing and conversion optimization</li></ul></div></div></div>

CRM Manager

Qiddiya Investment Company

<div>Job Purpose
The Sales &amp; Leasing Performance Unit (PU) within Qiddiya is responsible for developing best practice sales and leasing standards and expertise within the organization. Strategic objectives include ensuring the development of sales and leasing best practices to support the Sales &amp; Leasing Operations team within the organization, ensuring consistency across projects, supporting the ongoing training &amp; development of sales and leasing team members, and providing guidance and support as it relates to implementation of procedures and tools.
The Sales &amp; Leasing PU develops and manages policies and procedures, standardized documents and templates, sales and leasing tools, and sales and leasing operations. The unit will also develop and manage an online training academy that will have sales and leasing curriculum as its core function. The unit will further develop and manage the sales and leasing customer journey to support the requirements for sales and leasing of each of the asset class development Business Units, including CRM, digital tool requirements and experience center requirements and ongoing management of the Sales and Leasing operations. The Sales &amp; Leasing PU team will also provide current market intelligence and benchmarking as required to support the sales and leasing team.
The Senior Manager of Customer Service Relationship Management (CRM) is to lead our customer relationship management strategies and initiatives for the Sales and Leasing functions. The ideal candidate will have a strong background in CRM systems, data analysis, and customer engagement strategies, with a proven track record of driving customer satisfaction and loyalty.
Role Description
Core Accountabilities
Responsibilities include, but are not limited to:
Strategic Responsibilities
Team Leadership: 
Lead and mentor a team of CRM professionals, fostering a collaborative and high-performance culture. 
Oversee the training and development of team members to ensure they are equipped with the necessary skills and knowledge.
Data Management: 
Manage the CRM database, ensuring data integrity and accuracy. 
Analyze customer data to identify trends, preferences, and behaviors that inform marketing strategies.
Cross-Functional Collaboration: 
Collaborate with marketing, Asset Class Business Units Sales and Leasing operational teams, and customer service teams to align CRM initiatives with overall business objectives. 
Work closely with IT to ensure the CRM system is effectively integrated with other business systems.
Performance Measurement: 
Establish key performance indicators (KPIs) to measure the effectiveness of CRM initiatives. 
Regularly report on CRM performance and make recommendations for improvements.
Customer Engagement: 
Design and implement customer loyalty programs and initiatives to enhance customer satisfaction. 
Develop targeted marketing campaigns based on customer segmentation and behavior analysis. Technology Integration and Optimization:
Technology Utilization: 
Stay updated on the latest CRM technologies and trends, recommending tools and solutions that enhance CRM capabilities.
Oversee the implementation and optimization of CRM software and tools.
Operational Responsibilities
Operational Management:
Oversee the day-to-day operations of the CRM system, ensuring data integrity and optimal performance. 
Manage the CRM team, providing guidance and support to ensure effective execution of CRM initiatives. 
Data Analysis and Reporting: 
Analyze customer data to identify trends, insights, and opportunities for improvement in customer engagement. 
Prepare and present regular reports on CRM performance metrics to senior leadership. 
Customer Segmentation and Targeting: 
Develop and refine customer segmentation strategies within Sales and Leasing of the different assets and working with Marketing to tailor marketing efforts and improve targeting. 
Implement personalized communication strategies based on customer behavior and preferences. 
Process Improvement: 
Identify and implement process improvements to enhance the efficiency and effectiveness of CRM operations. 
Ensure best practices in CRM usage across the organization.
Training and Development: 
Provide training and support to staff on CRM tools and best practices. 
Foster a culture of continuous learning and improvement within the CRM team. 
Vendor Management: 
Manage relationships with CRM vendors and service providers to ensure optimal service delivery and support. 
Evaluate and recommend new CRM technologies and tools as needed. 
Compliance and Data Governance: 
Ensure compliance with data protection regulations and company policies regarding customer data management. 
Implement data governance practices to maintain data quality and security. People Responsibilities
Performance Management:
Set performance goals and objectives for individual team members.
Conduct regular performance evaluations and provide feedback.
Recognize and reward high performance, and address performance issues promptly.
Promotion of Organizational Values and Culture:
Lead by example in promoting the organization's values and culture.
Uphold ethical standards and integrity in all aspects of leadership and decision-making.
Serve as a role model for professionalism, respect, and collaboration within the organization. 
Requirements 
Knowledge, Qualifications &amp; Skills required
Essential (must have to perform the role)
Bachelor&rsquo;s degree in business administration, Marketing, or a related field; Master&rsquo;s degree preferred. 
12+ years of experience in CRM management or a related field, with at least 3 years in a leadership role.
Proven experience in leading and supporting the implementation of Customer Relationship Management (CRM) systems in real estate sales and leasing, including the ability to define project scope, develop implementation plans, and manage cross-functional teams throughout the deployment process. 
Demonstrated expertise in configuring CRM platforms to meet organizational needs, ensuring seamless integration with existing systems and processes. 
Strong understanding of best practices in CRM implementation in real estate, including data migration, user training, and change management strategies to drive user adoption and maximize system effectiveness. Strong analytical skills with the ability to interpret data and make data-driven decisions. 
Proficiency in CRM software (e.g., Microsoft dynamic, Salesforce, HubSpot) and data analysis tools. 
Excellent communication and interpersonal skills, with the ability to build relationships across all levels of the organization.
Proven ability to lead projects and manage multiple priorities in a fast-paced environment.
Desirable (advantageous)<ul><li>Arabic speaker &ndash; Written &amp; Spoken</li></ul></div>

Senior Manager CRM - CDU6 - 20004854

Atlantis BPO Solutions Private Limited

Job Title: Client Relationship Manager (CRM) Company: Atlantis Tech Location: Islamabad, Pakistan (Onsite) Job Type: Full-Time | Night Shift (US Hours) | 6:00 PM &ndash; 3:00 AMAbout the Role:Atlantis Tech is looking for a dynamic Client Relationship Manager who can confidently manage client communication while understanding Sales and Complete Revenue Cycle Management (RCM). This role is ideal for someone who can build strong relationships, manage client expectations, identify growth opportunities, and coordinate with operational teams to deliver exceptional service.Key Responsibilities:<ul><li>Manage and maintain relationships with US-based healthcare clients</li><li>Lead client calls, meetings, follow-ups, and account management</li><li>Support RCM workflows, billing operations, and VMA coordination</li><li>Identify upselling and business growth opportunities</li><li>Resolve client concerns and ensure timely execution</li><li>Track KPIs, performance reports, and client satisfaction</li><li>Coordinate with internal teams for smooth service delivery</li></ul>Requirements:<ul><li>Experience in Client Relationship Management</li><li>Knowledge of Sales and business development principles</li><li>Understanding of Revenue Cycle Management (RCM)</li><li>Excellent English communication and presentation skills</li><li>Strong problem-solving and stakeholder management abilities</li><li>Ability to multitask in a fast-paced environment</li><li>Female candidates will be preferred</li><li>Fresh candidates with excellent communication skills may also apply</li></ul>How to Apply:Email your updated CV to: careers@atlantis.tech with a Subject Line: Client Relationship Manager (CRM) or directly apply via indeed.Work Location: In person

Client Relationship Manager

HarbourVest

<div>Job Description Summary
For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add individuals who seek a collaborative, open-door culture that values diversity and innovative thinking.
In our collegial environment that&rsquo;s marked by low turnover and high energy, you&rsquo;ll be inspired to grow and thrive. Here, you will be encouraged to build on your strengths and acquire new skills and experiences.
We are committed to fostering an environment of inclusion that promotes mutual respect among all employees. Understanding and valuing these differences optimizes the potential of both the individual and the firm.
HarbourVest is an equal opportunity employer.
This position will be a hybrid work arrangement. You will receive 18 remote workdays per quarter to use at your discretion, subject to manager approval. For example, you may choose to work in the office 4 days per week and take one remote day weekly (typically 13 weeks per quarter), leaving 5 additional remote days to be used as needed.
We are seeking a Director, CRM Product Owner to support the delivery and enhancement of our Salesforce platform. Ideally, someone experienced in the design, implementation, and delivery of Salesforce, and other related technology platforms, within a Private Markets or Asset Management business. Working closely with the Vice President, Product Manager, CRM Digital Solutions, this role focuses on Product backlog ownership, translating business needs into high-quality CRM solutions that improve user workflows, the integrity of client-data, and adoption.<h2 class="jobSectionHeader">
The ideal candidate is someone who has:</h2><ul><li>
An expert level understanding of Salesforce data model (Institutions/Accounts, Contacts, Opportunities, Activities)</li><li>
Strong knowledge of client-data models, MDM concepts, and data integrations</li><li>
Keen awareness of data platforms such as Snowflake and end-to-end data flows</li><li>
A deep understanding of release management and environment lifecycles</li></ul><h1 class="jobSectionHeader">
What you will do:</h1><ul><li>
Own and manage the Salesforce CRM Institutional product backlog, including user stories, prioritization, and acceptance criteria</li><li>
Translate business requirements into clear, actionable stories for Agile delivery</li><li>
Partner with collaborators across IR, Client Service, Operations, Technology, and Data teams</li><li>
Drive day-to-day sprint execution and participate in Agile ceremonies</li><li>
Support UAT, defect triage, and release readiness</li><li>
Communicate progress, risks, and dependencies</li></ul>
Client Data &amp; Data Platforms<ul><li>
Define and manage requirements for client data (Institutions/Accounts, Contacts, Investors, Hierarchies &amp; Relationships)</li><li>
Partner with data teams to ensure data accuracy, completeness, and governance</li><li>
Support integration of Salesforce with data platforms (e.g., MDM, Snowflake, Client Portal &amp; downstream systems)</li><li>
Help resolve data quality issues and improve data capture at source</li></ul>
Data Analytics &amp; Insights<ul><li>
Support delivery of CRM reporting and dashboards aligned to business needs</li><li>
Partner with analytics teams to define KPIs, metrics, and data requirements</li><li>
Enable better pipeline visibility, client insights, and performance tracking through CRM data</li><li>
Measurable improvements in client data quality and completeness</li><li>
Increased reporting accuracy and business insight availability</li></ul>
Adoption &amp; Continuous Improvement<ul><li>
Enable user adoption and CRM engagement through training, demos, and iterative improvements</li><li>
Find opportunities to improve workflows, usability, and process efficiency</li><li>
And other responsibilities as required</li></ul><h1 class="jobSectionHeader">
What you bring:</h1><ul><li>
Experience with Salesforce CRM in financial services (preferred)</li><li>
Strong Agile delivery and backlog management experience</li><li>
Superb communication and stakeholder-collaboration skills</li><li>
Salesforce Administrator certification preferred</li></ul><h2 class="jobSectionHeader">
Education Preferred</h2><ul><li>
Bachelor of Arts (B.A) or Bachelor of Science (B.S) or equivalent experience required</li><li>
Master of Science (M.S.), Master of Business Administration (MBA) or equivalent experience would be a plus</li></ul><h2 class="jobSectionHeader">
Experience</h2><ul><li>
6&ndash;10 years of experience in Product Ownership, CRM delivery &amp; Business Analysis</li></ul>
#LI-Hybrid<h2 class="jobSectionHeader">
Base Salary Range</h2>
$180,000.00 - $190,000.00
This USD base salary range represents only one component of total compensation for this role and is provided in accordance with local requirements. This role is eligible for a discretionary annual bonus, which is determined based on individual and overall firm performance. In addition to salary and bonus, total compensation may include eligibility for long-term reward programs and a comprehensive total rewards package that may include retirement, health, insurance, paid time off, and wellness programs. Our total rewards offerings are influenced by several business factors, and eligibility for certain components will vary by position and geography. Please note the posted ranges do not apply outside the U.S. and should not be converted to other currencies as a proxy for compensation in other countries.</div>

Director, CRM Product Owner

talabat

<div>
 Talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Role Summary
 
 
 
 We&rsquo;re looking for a passionate, creative and results-driven Marketing Growth Manager to own the marketing strategy and growth campaigns development for Oman. In this role, you will be responsible for planning &amp; developing marketing campaigns that drive customer acquisitions and improve customer retention. You will also be leading the execution and go-to-market of 360 degree campaigns as well as targeted CRM promotions.
 
 
 
 Qualifications
 
 
 
 
 What&rsquo;s On Your Plate?
 
 
 
 <ul>
 <li>
 Achieve country- and city-level targets and drive overall business objectives, ensuring continuous YoY and MoM growth in active customers and orders across cities and verticals.
 </li>
 <li>
 Plan and execute growth strategies with CRM and relevant verticals to reduce churn, increase MAU and order frequency, and prioritize acquisitions through key channels (PM, CRM).
 </li>
 <li>
 Own monthly trade planning across all campaigns (Food, QC, Brand, tPro, etc.), developing strategies, leveraging the right tools, and executing actions to achieve company OKRs.
 </li>
 <li>
 Lead end-to-end data-driven campaigns in Oman, from insights and strategy to execution, measurement, and reporting, while continuously testing and optimizing performance across the funnel.
 </li>
 <li>
 Own the app home screen calendar and ensure alignment across all verticals to maximize outcomes.
 </li>
 <li>
 Manage marketing budget efficiency by tracking CAC and CRC, working closely with planning teams on forecasting and allocation.
 </li>
 <li>
 Manage stakeholders by collaborating with Sales, CRM, Key Accounts, Quick Commerce, Regional Marketing, and other teams.
 </li>
 <li>
 Lead and develop a team of growth specialists, strengthening team capabilities and collaboration.
 </li>
 <li>
 Support management with detailed analysis and performance reviews of marketing initiatives
 
 
 </li>
 </ul>
 
 What Did We Order?
 
 
 
 <ul>
 <li>
 5&ndash;8 years of experience in growth/performance marketing or CRM/lifecycle for a consumer app or marketplace.
 </li>
 <li>
 Proven track record in driving MAU, CAC/LTV, and retention with strong ROI.
 </li>
 <li>
 Strong analytical skills with experience in funnel analysis, cohorting, and experimentation.
 </li>
 <li>
 Ability to manage budgets, optimize performance, and drive data-driven decisions.
 </li>
 <li>
 Strong stakeholder management, communication, and creative testing skills.
 </li>
 <li>
 Experience in leading and developing small, high-impact teams
 </li>
 </ul>
</div>

Manager Marketing - Growth

Red Ventures

<div><ul><li>Remote candidates will be required to travel to our Charlotte, NC HQ 1x month in order to build the team and collaborate with the rest of the Home cohort.</li></ul>

We're seeking a Director of Lifecycle Marketing to lead customer engagement and lifecycle marketing across the Allconnect Group (Allconnect and MyMove) businesses. Allconnect is a leading marketplace that helps consumers compare, purchase, and set up essential home services such as internet, TV, phone, and utilities.This role will own the vision and execution for how we attract, convert, retain, and grow customer relationships through data-driven CRM strategies. You will lead a small but high-performing team, while also partnering cross-functionally to deliver personalized, high-impact campaigns across email, SMS, push, and other channels- driving measurable growth in customer engagement, loyalty, and lifetime value.

As a leader, you'll combine strategic thinking with hands-on execution, building a best-in-class Lifecycle program that leverages advanced segmentation, automation tools, and testing. You'll also play a critical role in shaping how Allconnect uses first-party data to create customer-centric journeys that differentiate our brand and deliver results. A strong collaborator, you will work closely with Sales leadership and client services to ensure initiatives directly drive results for both clients and advertisers.

For the Allconnect website click here. Curious how Allconnect fits into Red Ventures? Click here.

What You'll Do:
<ul>
<li>Lead and develop a small, high-performing team, providing mentorship, clear direction, and career growth opportunities.</li>
<li>Define and own the CRM strategy for Allconnect, aligning lifecycle marketing programs with business growth objectives.</li>
<li>Apply analytical rigor and creative problem-solving to advance personalization, segmentation, predictive modeling, and customer journey design&mdash;maximizing LTV, revenue from Email/SMS, and return visitor growth.</li>
<li>Build and maintain reporting frameworks to track CRM performance against KPIs, delivering actionable insights to guide investment and strategy.</li>
<li>Lead A/B and multivariate testing to optimize campaign performance and validate decision-making.</li>
<li>Execute and optimize customer journeys across email, SMS, push, and other owned channels&mdash;driving measurable engagement, retention, and revenue.</li>
<li>Partner closely with Product and Sales leadership to align CRM with lead management, conversion efforts, and pipeline acceleration.</li>
<li>Stay ahead of industry trends and innovations, including AI adoption and emerging CRM tools, to ensure Allconnect remains at the forefront of lifecycle marketing.</li>
<li>Primary KPIs: Customer LTV, Revenue Generated from Email &amp; SMS, and Return Visitors</li>
</ul>
What We're Looking For:
<ul>
<li>5+ years of experience in CRM, lifecycle, or retention marketing, with at least 2 years in a leadership role.</li>
<li>Proven track record of driving measurable business results through CRM strategies and execution at scale. Bonus points if experience with Iterable</li>
<li>Direct experience managing and growing a small team, with a focus on coaching, performance management, and team development.</li>
<li>Deep expertise in email, SMS, push, and cross-channel lifecycle marketing; experience with leading CRM/marketing automation platforms.</li>
<li>Strong analytical mindset with experience applying segmentation, personalization, and testing methodologies.</li>
<li>Demonstrated ability to partner across functions to align marketing with revenue impact.</li>
<li>Experience managing in a high-growth, fast-paced environment where hands-on execution is as important as strategy.</li>
<li>Strong project management skills, with the ability to prioritize and deliver on multiple initiatives simultaneously.</li>
<li>Excellent communication skills, with the ability to translate data and insights into actionable strategies.</li>
</ul>
Compensation:

This range reflects total cash compensation, which may include base salary only or base salary plus target bonus, depending on the role. Where eligible, equity may also be offered separately and not included below. Actual compensation varies based on location, experience, and qualifications.
<ul>
<li>Total Cash Compensation Range: $140,000 - $175,000 per year + annual bonus and equity</li>
</ul>
Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.
<ul>
<li>Health Insurance Coverage (medical, dental, and vision)</li>
<li>Life Insurance</li>
<li>Short and Long-Term Disability Insurance</li>
<li>Flexible Spending Accounts</li>
<li>Holiday Pay</li>
<li>401(k) with match</li>
<li>Employee Assistance Program</li>
<li>Paid Parental Bonding Benefit Program</li>
<li>Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That's why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.</li>
</ul>
Who We Are:

Red Ventures is a global portfolio of high-growth companies &mdash; spanning several U.S. businesses, a joint venture in the health services industry, and strategic investments in Europe. Their businesses include The Points Guy, Lonely Planet, Bankrate, the Allconnect Platform, RV Home Client Growth, RV Growth &amp; Transformation, Sage Home Loans Corporation, and more. Across the portfolio, Red Ventures businesses deliver seamless digital experiences for consumers, help Fortune 100 clients solve large-scale digital growth challenges, and create world-class experiences and opportunities for employees. Learn more at redventures.com and follow @RedVentures on LinkedIn and Instagram.

At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications.

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com.

If you are based in California, we encourage you to read this important information for California residents linked here.

At Red Ventures, we believe in real human connection. That's why we do not hire someone through text, social media, or email only. As part of the hiring process, you should expect live conversations with RV teammates before any offer is made. Also, keep an eye on the sender: we only use official @redventures.com email addresses at the portfolio level or business specific email addresses (e.g., @thepointsguy.com), not ones like &quot;redventurescareer.com.&quot; We will never ask candidates to send money, buy equipment, or share financial account info during your journey with us. You can always find our open roles on redventures.com&mdash; if you receive a message that seems suspicious, please use redventures.com to verify the opportunity.

For more, the U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiter scams. If you think you've been targeted, feel free to report it to your local authorities. Stay safe out there!<div>
Click here for more details regarding the employee privacy policy: https://www.redventures.com/legal/us-emp-privacy-notice
Questions about this Privacy Notice can be directed to employeerights@redventures.com. Alternatively, you may raise any questions or concerns to your manager, HR Business Partner, or through the Privacy Team.</div></div>

Director, Lifecycle Marketing | Home Services

Top of the Top Properties

We are hiring: Real Estate Quality Assurance Officer - Abu DhabiJoin One of the Top Real Estate Companies in the UAEJob Summary:We are seeking a detail-oriented and proactive Quality Assurance (QA) Officer to join our team.Key Responsibilities:<ul><li>Monitor and evaluate the quality of lead handling by real estate agents.</li><li>Track lead allocation, follow-up activities, and conversion rates through the CRM system.</li><li>Conduct regular audits of calls, WhatsApp conversations, emails, and client interactions to ensure compliance with company standards.</li><li>Ensure all leads are contacted within the required response time.</li><li>Monitor agent performance against KPIs, including response time, follow-up quality, appointments booked, and deal conversion rates.</li><li>Prepare daily, weekly, and monthly performance reports for management.</li><li>Identify performance gaps and recommend improvement plans.</li><li>Work closely with Sales Managers to enhance agent productivity and lead conversion.</li><li>Ensure CRM records are accurate, complete, and updated at all times.</li><li>Investigate missed opportunities, lost leads, and customer complaints.</li><li>Conduct quality checks to maintain high customer service standards.</li><li>Support the implementation of performance improvement initiatives and training programs.</li></ul>Job Requirements:<ul><li>Bachelor's degree in Business Administration, Real Estate, or a related field.</li><li>Minimum 1&ndash;3 years of experience in Quality Assurance, Sales Operations, CRM Management, or Real Estate Administration.</li><li>Experience in the real estate industry is preferred.</li><li>Strong knowledge of CRM systems and lead management processes.</li><li>Excellent analytical and reporting skills.</li><li>Strong attention to detail and organizational abilities.</li><li>Advanced proficiency in Microsoft Excel and reporting tools.</li><li>Excellent communication skills in English (Arabic is a plus).</li><li>Ability to work in a fast-paced sales environment</li></ul>If you&rsquo;re ready to work with the best and become one of the best &mdash; this is your opportunity.Apply Now: Send your CV to the following email:hr@topofthetop.ae Location: 1403, Global Tower, Electra Street- Abu Dhabi.Job Type: Full-timePay: AED3,000.00 per monthApplication Question(s):<ul><li>Are you available to join immediately? </li></ul>Experience:<ul><li>Real Estate Quality Assurance: 1 year (Preferred)</li></ul>Work Location: In person

Real Estate Quality Assurance - Abu Dhabi

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