crm manager

Meraki Group

Overview Job Summary : Meraki Developers is seeking a seasoned and proactive CRM Manager to lead and manage post-sales operations, client servicing, legal coordination, and collections for our real estate developments in Dubai. The ideal candidate must bring in-depth experience in Dubai's real estate sector, understand local regulations (DLD, RERA), and demonstrate proficiency in platforms like Bitrix or similar CRM systems. This role is pivotal in ensuring a premium customer journey from booking to handover. Responsibilities Team Management & Operations <ul><li>Lead, train, and supervise a team of CRM executives to ensure high-quality customer engagement.</li><li>Assign responsibilities, monitor performance, and implement best practices to streamline client interactions.</li><li>Drive productivity through regular performance reviews and coaching sessions.</li></ul> Client Relationship Management <ul><li>Serve as the escalation point for premium clients post-booking.</li><li>Ensure timely, professional, and personalized responses to client queries, concerns, and service requests.</li><li>Maintain high standards of client satisfaction throughout the customer lifecycle.</li></ul> Post-Sales Operations <ul><li>Manage complete post-sales processes: welcome calls, documentation, payment plan coordination, agreement execution, and handover preparation.</li><li>Collaborate closely with Sales, Projects, Finance, and Legal teams to ensure seamless post-sales operations and timely possessions.</li></ul> Legal Coordination & Documentation <ul><li>Oversee the accurate and timely generation of client documents (Allotment Letters, SPAs, Receipts, etc.).</li><li>Coordinate with the Legal team on Dubai-specific regulations, including RERA compliance and DLD requirements.</li><li>Address and resolve client legal queries in coordination with the legal department.</li></ul> Collections & Payment Follow-Ups <ul><li>Ensure timely collections as per agreed payment schedules.</li><li>Proactively follow up on overdue payments and manage defaulter escalation protocols.</li><li>Prepare regular collection reports and MIS for management visibility.</li></ul> Handover & Possession <ul><li>Manage the end-to-end handover process in coordination with engineering and facility teams.</li><li>Schedule pre-possession inspections, ensure snag list resolution, and arrange handover appointments.</li><li>Maintain complete possession documentation and client feedback reports.</li></ul> Qualifications Key Skills & Competencies : <ul><li>Proven leadership and team management skills.</li><li>Strong communication (verbal & written) and client servicing capabilities.</li><li>In-depth knowledge of Dubai real estate post-sales processes, RERA, and DLD compliance.</li><li>Hands-on experience with Bitrix CRM or similar real estate CRM platforms.</li><li>Exceptional organizational, documentation, and follow-up skills.</li><li>Strong analytical mindset with proficiency in reporting tools (Excel, dashboards).</li></ul> Qualifications <ul><li>Bachelor's or Master's degree in Business Administration, Marketing, or related field.</li><li>6-10 years of CRM experience in real estate; Dubai real estate development experience is mandatory.</li><li>Experience in managing collections, legal documentation, and team operations is essential.</li></ul> Preferred Industry Experience <ul><li>Residential or commercial real estate developers in Dubai.</li><li>Exposure to mid-to-high ticket property segments.</li><li>Familiarity with the Dubai Land Department (DLD), RERA processes, and client documentation norms in the UAE.</li></ul>

CRM Manager

Thawani Pay

<div>
 
 
 Role Purpose
 
 
 
 Own the end-to-end CRM and lifecycle marketing strategy for Thawani Pay across users and merchants. This role is responsible for designing, executing, and optimising automated journeys that drive onboarding, activation, engagement, cross-sell, and win-back for Thawani Pay app users, Mojab cardholders, remittance users, Sama loyalty participants, and merchants using Tajer App, Merchant Portal, Payment Gateway, and Payment Link.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 CRM &amp; Lifecycle Strategy
 
 
 <ul>
 <li>
 Design and own lifecycle journeys for both users and merchants, including:
 </li>
 <li>
 App registration &amp; KYC completion
 </li>
 <li>
 First funding/top-up and first transaction
 </li>
 <li>
 Ongoing engagement (bills, transfers, remittances, Sama, Athar donations, Mojab Go use)
 </li>
 <li>
 Cross-sell (cards, microfinancing, insurance, merchant products)
 </li>
 <li>
 Dormancy prevention and reactivation
 </li>
 <li>
 Win-back campaigns for lapsed users and merchants
 </li>
 <li>
 Build and maintain robust segmentation frameworks (e.g., cohorts by product usage, value, activity, geography, and merchant category).
 </li>
 </ul>
 
 
 Platform Ownership &amp; Execution
 
 
 <ul>
 <li>
 Own Microsoft Dynamics 365 as the core CRM platform, including its end-to-end integration with the Thawani Pay app, web experiences, data warehouse, and other key systems (e.g., analytics, customer support, and marketing tools).
 </li>
 <li>
 Plan and execute always-on and campaign-based communications across Push, In-app, Email, SMS, and WhatsApp.
 </li>
 <li>
 Ensure all journeys and triggers are event-based and aligned with the underlying data model (events from GA4/Firebase/Adjust/
 
 Mixpanel or similar product analytics platforms
 
 and backend).
 </li>
 </ul>
 
 
 Analytics &amp; Optimisation
 
 
 <ul>
 <li>
 Define and track CRM KPIs such as activation rate, WAU/MAU uplift, churn rate, reactivation, average revenue / TPV per active user, and merchant retention.
 </li>
 <li>
 Run controlled experiments on journey variants, messaging, incentives, and frequency caps.
 </li>
 <li>
 Use product and behavioural analytics (Mixpanel / session tools) to refine onboarding and lifecycle flows.
 </li>
 </ul>
 
 
 Stakeholder Alignment
 
 
 <ul>
 <li>
 Work closely with Product, Growth, Customer Care, and Data to ensure consistency between journeys, in-app UX, and customer support processes.
 </li>
 <li>
 Provide CRM performance updates and recommendations to the CMO / CEO as part of monthly/quarterly business reviews.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 7&ndash;10+ years of CRM / lifecycle marketing experience, ideally in FinTech, digital banking, payments, or app-first consumer businesses.
 </li>
 <li>
 Hands-on experience implementing and scaling CRM platforms (
 
 Microsoft Dynamics 365,
 
 Braze, MoEngage, WebEngage, or equivalent).
 </li>
 <li>
 Strong understanding of event-based triggers, segmentation, and experimental design.
 </li>
 <li>
 Proven track record improving activation, retention, and cross-sell via automated journeys.
 </li>
 <li>
 Comfortable working with analytics tools (GA4, Firebase, Mixpanel, Power BI) and collaborating with data teams.
 </li>
 </ul>
 
 
 
</div>

Woods Hospitality, Valsad

Job Type: Full Time Job Location: Vile Parle, Mumbai. Company: Dalal Gruh &amp; Infra Projects. Pay: ₹25,000.00 - ₹40,000.00 per monthRole SummaryThe CRM will support the post-sales and customer relationship functions for the Valsad project while working from the Mumbai office. The role involves managing customer interactions, documentation, payments follow-up, and ensuring a smooth customer experience throughout the home-buying journey.Key Responsibilities1. Customer Interaction &amp; Support<ul><li>Handle daily customer queries via phone, email, and in-person meetings.</li><li>Provide accurate information regarding project updates, timelines, and documentation.</li><li>Assist in resolving customer issues and escalate when needed.</li></ul>2. Documentation Management<ul><li>Coordinate and maintain customer documents: KYC, agreements, addendums, NOCs, and possession files.</li><li>Schedule and manage agreement registration appointments with customers and legal teams.</li><li>Ensure all documents are filed, stored, and updated in CRM systems.</li></ul>3. Payment Follow-up &amp; Coordination<ul><li>Share demand letters, payment reminders, and invoice details with customers.</li><li>Follow up for payments as per the construction-linked plan.</li><li>Coordinate with the finance team for receipt updates and outstanding reports.</li></ul>4. CRM System &amp; Reporting<ul><li>Update customer records, interactions, and documents in the CRM portal.</li><li>Prepare weekly MIS reports on customer status, payments, and pending tasks.</li><li>Maintain accurate and organized customer databases.</li></ul>5. Coordination with Internal Teams<ul><li>Work closely with Sales, Technical, Legal, and Finance teams for customer requirements.</li><li>Share customer feedback with respective departments for improvement.</li><li>Coordinate for site visits, construction updates, and possession-related tasks.</li></ul>6. Possession &amp; After-Sales Support<ul><li>Assist in possession scheduling, documentation, and handover formalities.</li><li>Log customer service requests and coordinate resolution with the technical team.</li></ul>Qualifications<ul><li>Graduate in any discipline (BBA/B.Com preferred).</li><li>1&ndash;4 years of experience in CRM/Post-sales role in Real Estate preferred.</li><li>Good communication and interpersonal skills.</li><li>Basic understanding of real estate documentation and payment cycles.</li><li>Proficiency in MS Office</li></ul>Key Skills<ul><li>Customer Service</li><li>Communication &amp; Coordination</li><li>Documentation Handling</li><li>Payment Follow-up</li><li>CRM Data Management</li><li>Problem-Solving</li><li>Time Management</li></ul>Job Type: Full-timePay: ₹25,000.00 - ₹40,000.00 per monthApplication Question(s):<ul><li>Expected Salary (per month)</li></ul>Experience:<ul><li>Customer relationship management: 1 year (Preferred)</li></ul>Work Location: In person

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

Realtree Properties

Role Overview Tele Sales / CRM Manager will be responsible for leading Tele Sales team function while overseeing CRM operations to ensure effective lead management, performance tracking, and cross-department coordination. This role combines strategic planning with hands-on execution to drive sales efficiency, team performance, and business growth.Key Responsibilities1. Tele Sales Team Management<ul><li>Manage day-to-day Tele Sales operations and performance monitoring.</li><li>Support HR in the recruitment and onboarding of new Tele Sales team members.</li><li>Monitor, evaluate, and assess individual and team performance against KPIs and targets.</li><li>Oversee and participate in client meetings generated by the Tele Sales team when required.</li><li>Monitor calling activities, lead follow-ups, and meeting conversions.</li><li>Assign targets and conduct regular performance reviews.</li></ul>2. CRM &amp; Leads Management<ul><li>Oversee the management and continuous updating of the CRM system with accurate client and lead data.</li><li>Track, analyze, and report on client interactions, lead performance, and conversion metrics.</li><li>Support Real Estate Agents in managing client relationships through effective CRM utilization.</li><li>Coordinate with Sales and Marketing teams to enhance lead quality and drive business growth.</li><li>Provide ongoing training and support to team members on CRM best practices.</li><li>Prepare regular activity, performance, and reports.</li></ul>3. Roadshows &amp; Events Coordination<ul><li>Plan, coordinate, and support roadshows and promotional events locally and internationally.</li><li>Ensure smooth scheduling, team coordination, and operational alignment during events.</li><li>Develop roadshow strategies, timelines, and budgets in collaboration with management.</li><li>Support follow-up processes post-events to maximize lead conversion.</li></ul>Qualifications &amp; Experience<ul><li>Minimum 2 years of experience in the Dubai Real Estate market.</li><li>Minimum 3 years of experience in Tele Sales or Telemarketing.</li><li>Strong negotiation, communication, and customer service skills.</li><li>Proven experience using CRM systems.</li><li>Knowledge of UAE real estate regulations is an advantage.</li><li>Bachelor&rsquo;s degree in business administration, Marketing, or a related field.</li><li>Energetic, results-driven, and able to perform under pressure to meet KPIs and targets.</li></ul>What We Offer<ul><li>Competitive salary with an attractive commission structure.</li><li>Medical insurance and employment visa.</li><li>Dynamic, inclusive, and performance-driven work culture.</li><li>Personal branding and professional development support.</li><li>Fast-track growth opportunities within a rapidly expanding real estate organization.</li></ul>Why Join Real Tree Properties?<ul><li>A transparent, value-driven brokerage trusted by international investors.</li><li>A technology-enabled ecosystem designed to help teams sell smarter and faster.</li><li>Access to high-net-worth clients and leading developers in Dubai.</li><li>A collaborative and supportive environment driven by innovation, performance, and growth.</li></ul>If you are a results-driven and strategic leader with a passion for real estate sales, we invite you to apply for this exciting opportunity. Join our dynamic team and contribute to our continued success in the real estate industry. send your CV to saba@realtree.ae or WhatsApp / Call me +971 52 201 8507Job Type: Full-timePay: AED8,000.00 - AED12,000.00 per monthExperience:<ul><li>Dubai Real Estate: 2 years (Required)</li><li>CRM Manager / Tele Sales Manager: 3 years (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

CRM Manager / Tele Sales Manager - Real Estate

Role Overview Tele Sales / CRM Manager will be responsible for leading Tele Sales team function while overseeing CRM operations to ensure effective lead management, performance tracking, and cross-department coordination. This role combines strategic planning with hands-on execution to drive sales efficiency, team performance, and business growth.Key Responsibilities1. Tele Sales Team Management<ul><li>Manage day-to-day Tele Sales operations and performance monitoring.</li><li>Support HR in the recruitment and onboarding of new Tele Sales team members.</li><li>Monitor, evaluate, and assess individual and team performance against KPIs and targets.</li><li>Oversee and participate in client meetings generated by the Tele Sales team when required.</li><li>Monitor calling activities, lead follow-ups, and meeting conversions.</li><li>Assign targets and conduct regular performance reviews.</li></ul>2. CRM &amp; Leads Management<ul><li>Oversee the management and continuous updating of the CRM system with accurate client and lead data.</li><li>Track, analyze, and report on client interactions, lead performance, and conversion metrics.</li><li>Support Real Estate Agents in managing client relationships through effective CRM utilization.</li><li>Coordinate with Sales and Marketing teams to enhance lead quality and drive business growth.</li><li>Provide ongoing training and support to team members on CRM best practices.</li><li>Prepare regular activity, performance, and reports.</li></ul>3. Roadshows &amp; Events Coordination<ul><li>Plan, coordinate, and support roadshows and promotional events locally and internationally.</li><li>Ensure smooth scheduling, team coordination, and operational alignment during events.</li><li>Develop roadshow strategies, timelines, and budgets in collaboration with management.</li><li>Support follow-up processes post-events to maximize lead conversion.</li></ul>Qualifications &amp; Experience<ul><li>Minimum 2 years of experience in the Dubai Real Estate market.</li><li>Minimum 3 years of experience in Tele Sales or Telemarketing.</li><li>Strong negotiation, communication, and customer service skills.</li><li>Proven experience using CRM systems.</li><li>Knowledge of UAE real estate regulations is an advantage.</li><li>Bachelor&rsquo;s degree in business administration, Marketing, or a related field.</li><li>Energetic, results-driven, and able to perform under pressure to meet KPIs and targets.</li></ul>What We Offer<ul><li>Competitive salary with an attractive commission structure.</li><li>Medical insurance and employment visa.</li><li>Dynamic, inclusive, and performance-driven work culture.</li><li>Personal branding and professional development support.</li><li>Fast-track growth opportunities within a rapidly expanding real estate organization.</li></ul>Why Join Real Tree Properties?<ul><li>A transparent, value-driven brokerage trusted by international investors.</li><li>A technology-enabled ecosystem designed to help teams sell smarter and faster.</li><li>Access to high-net-worth clients and leading developers in Dubai.</li><li>A collaborative and supportive environment driven by innovation, performance, and growth.</li></ul>If you are a results-driven and strategic leader with a passion for real estate sales, we invite you to apply for this exciting opportunity. Join our dynamic team and contribute to our continued success in the real estate industry. send your CV to saba@realtree.ae or WhatsApp / Call me +971 52 201 8507Job Type: Full-timePay: AED8,000.00 - AED12,000.00 per monthExperience:<ul><li>CRM Manager / Tele Sales Manager: 3 years (Required)</li><li>Dubai Real estate: 2 years (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

CRM Manager / Tele Sales Manager - Rea Estate

Alyasra Fashion

<div>
 
 
 Job Purpose
 
 
 
 As CRM &amp; Analytics Manager, you will lead the CRM strategy through Data and Analysis in line with the brand and trading objectives that converts data into high-impact business opportunities. You will be the bridge between insights and commercial action, driving revenue growth, margin improvement, and customer lifetime value across online and offline channels in the GCC fashion &amp; footwear market.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 Own the CRM and analytics roadmap for five core domains:
 
 
 1) Customer demographics &amp; segmentation (purchase behavior, cohort analysis, CLV, churn prediction)
 
 
 2) Data and profiling (strategy, collection, enrichment)
 
 
 3) Campaign &amp; promotion effectiveness (attribution modeling, incrementality testing, ROI optimization)
 
 
 4) Inventory &amp; stock optimization (Product, category and sell through trends)
 
 
 5) Transactional &amp; omnichannel performance (basket analysis, channel shift, price elasticity, cannibalization)
 
 
 
 
 
 Translate insights into clear, actionable business opportunities and present them directly to Directors, Heads and Business unit managers.
 
 
 Partner with Marketing, Merchandising, E-commerce, Supply Chain, and Store Operations to embed analytics into decision-making.
 
 
 Design and enforce best-in-class CRM and marketing automation strategies using modern platforms (Webengage, Infobip, PowerBi, Shopify, GA/Looker etc.).
 
 
 Oversee the development of CRM dashboards, automated reporting, and predictive models.
 
 
 Drive advanced analytics initiatives: customer lifetime value modeling, propensity modeling, market basket analysis, inventory optimization algorithms, and personalized recommendation engines.
 
 
 Work closely with Cyber security teams to ensure full compliance with local data privacy regulations and champion data governance.
 
 
 Continuously scout and implement new tools, technologies, and methodologies to keep the CRM &amp; Analytics function ahead in the GCC Retail &amp; Digital space.
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 3+ years of progressive experience in CRM &amp; Analytics with a focus on consumer behavior.
 
 
 Proven track record in retail / fashion / footwear / luxury / e-commerce in the GCC or similar high-growth markets.
 
 
 Strong commercial acumen: you must demonstrate past examples where your insights directly drove financial impact.
 
 
 Experience managing omnichannel datasets (Store, e-commerce and hybrid customers).
 
 
 Excellent stakeholder management and storytelling skills; comfortable influencing business and Marketing decisions.
 
 
 
 
 
 
 
 
 
 Preferred
 
 (not mandatory)
 
 
 - Experience with machine learning use-cases in retail.
 
 
 - Arabic language proficiency.
 
 
 - Prior work in KUW, KSA or UAE retail market.
 
 
 
</div>

CRM & Analytics Manager

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