crm manager

The Home Depot

<div>Position Purpose:
The CRM Manager is responsible for supporting the planning of omni-channel campaigns and executing and optimizing in-house addressable channel components of those campaigns. Responsibilities include implementation of campaigns and their objectives, strategies and tactics; and stewardship of omni-channel plans in conjunction with marketing goals. Position oversees management of campaign activations and supports the reporting process. 
Key Responsibilities:<ul><li>
45% Campaign Management - Manage some components of addressable channel campaigns directly, implementing larger strategy into each plan, including bidding, targeting, channel unit/ad creation, etc. with autonomy; Help to develop and support test &amp; learn agendas; Track and ensure channel performance standards are met or exceeded</li><li>
40% Channel Management - Support omni-channel planning, buying/activating and reporting for all programs and campaigns with autonomy, ensuring larger strategy is implemented as part of each program and/or campaign; Involved in agency and partner management and integration into workflows</li><li>
15% Organizational Alignment - Build relationships and handle communications and feedback loops with key internal and external stakeholders, including channel and platform partners, agencies, etc; Ensure best practices are utilized/shared; Act as an informal leader and mentor within the channel organization</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position typically reports to Manager or Media/Sr. Manager of Media</li><li>
This position has 0 Direct Reports</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
3+ years of experience actively managing and implementing large omni-channel digital programs and budgets at an agency and/or large retailer</li><li>
Previous experience with retail websites and analytics</li><li>
Previous experience working with large customer list. Extensive experience in Salesforce Marketing Cloud implementing and managing customer journeys, audience segmentation, and email personalization</li><li>
Solid understanding of technical pieces of digital marketing such as website analytics, audiences, data feeds, tracking codes, etc.</li><li>
Presentation and writing skills</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Minimum Years of Work Experience:<ul><li>
3</li></ul> 
Competencies:<ul><li>
Action Oriented</li><li>
Collaborates</li><li>
Drives Engagement</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Drives Results</li><li>
Manages Conflict</li></ul></div>

CRM Manager

NOMADs TECH

We are looking for a results-driven CRM Manager Female to lead and manage our customer relationship management strategies. The ideal candidate will be responsible for improving customer engagement, retention, and overall customer experience through effective use of CRM tools and data analysis.Key Responsibilities:<ul><li>Develop and implement CRM strategies to enhance customer acquisition, engagement, and retention</li><li>Handle inbound and outbound customer queries via calls, emails, and live chat.</li><li>Manage and optimize CRM systems (e.g., Salesforce, HubSpot, Zoho CRM)</li><li>Analyze customer data to identify trends, behaviors, and opportunities for growth</li><li>Design and execute email marketing campaigns, customer journeys, and automation workflows</li><li>Segment customer databases for targeted marketing and communication</li><li>Monitor campaign performance and generate reports with actionable insights</li><li>Collaborate with marketing, sales, and support teams to align customer strategies</li><li>Ensure data accuracy, integrity, and compliance with privacy regulations</li><li>Improve customer lifecycle management and customer satisfaction metrics</li><li>Train and guide team members on CRM best practices</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Marketing, Business Administration, or a related field</li><li>3&ndash;6 years of experience in CRM management or a similar role</li><li>Hands-on experience with CRM tools (Salesforce, HubSpot, Zoho, etc.)</li><li>Strong analytical skills and data-driven mindset</li><li>Experience with email marketing tools and automation platforms</li><li>Excellent communication and project management skills</li><li>Knowledge of customer journey mapping and segmentation strategies</li></ul>Preferred Skills:<ul><li>Excellent communication skills</li><li>Experience in B2B or SaaS industry</li><li>Familiarity with marketing analytics tools (Google Analytics, Power BI, etc.)</li><li>Understanding of customer retention strategies and loyalty programs</li><li>Basic knowledge of SQL or data analysis tools is a plus</li></ul>KPIs / Success Metrics:<ul><li>Customer retention rate</li><li>Customer lifetime value (CLV)</li><li>Conversion rates from CRM campaigns</li><li>Email open and click-through rates</li><li>Customer satisfaction (CSAT/NPS)</li></ul>Work Location: In person

CRM Manager Female

Harry Winston

<div>
 
 
 
 Job Summary
 
 
 
 
 The Global CRM Manager is responsible for shaping and executing a refined, 360&deg; client relationship strategy that strengthens loyalty, elevates client experiences, and drives sustainable business growth across all markets. This role blends strategic vision with meticulous execution, ensuring global consistency while empowering regional teams with best-in-class tools, insights, and programs.
 
 
 
 
 
 As a central partner to Retail, Marketing, Events, Merchandising, and regional leadership, the Global CRM Manager leverages data-driven insights, luxury clienteling standards, and innovative thinking to enrich every stage of the customer journey. This individual plays a pivotal role in cultivating the VIP client base, enhancing salon performance, and transforming prospects into lifelong brand advocates.
 
 
 
 
 
 
 
 Key Duties, Responsibilities and Accountabilities
 
 
 
 
 
 Global CRM &amp; Client Strategy
 
 
 <ul>
 <li>
 Define, implement, and continuously refine a global 360&deg; CRM strategy across all client tiers, product segments, and regions.
 </li>
 <li>
 Develop and manage a cohesive global VIP strategy in partnership with Retail, Marketing, and Events to grow the high-value client segment.
 </li>
 <li>
 Guide and support market-level CRM strategies to ensure alignment with global objectives and brand standards.
 </li>
 <li>
 Lead long-term retention and prospect conversion initiatives designed to deepen client engagement and maximize lifetime value.
 </li>
 </ul>
 
 
 
 
 
 Campaigns &amp; Client Engagement
 
 
 <ul>
 <li>
 Create compelling thematic CRM campaigns, including segmentation, targeting, communication planning, and post-campaign analysis.
 </li>
 <li>
 Provide ongoing Clientelling content, guidance, and toolkits to support Salon Sales Executives in delivering elevated client interactions.
 </li>
 <li>
 Ensure consistency of tone, storytelling, and brand expression across all CRM touchpoints.
 </li>
 </ul>
 
 
 
 
 
 Data &amp; Insights
 
 
 <ul>
 <li>
 Oversee data governance and database integrity to ensure accuracy, completeness, and reliability of client information.
 </li>
 <li>
 Deliver robust client and sales analyses to uncover trends, profiles, and opportunities; translate insights into actionable strategies.
 </li>
 <li>
 Consolidate global outreach campaign results, conduct performance reviews and identify key learnings to guide future initiatives.
 </li>
 </ul>
 
 
 
 
 
 Tools &amp; Platform Management
 
 
 <ul>
 <li>
 Serve as the global lead for the D365 CRM platform, overseeing enhancements, user acceptance testing, and international rollouts.
 </li>
 <li>
 Partner closely with the CRM Associate on campaign execution, reporting, and tool development.
 </li>
 <li>
 Work with markets to validate local adaptations and define global CRM clienteling assets, including catalogues, digital content, and collateral.
 </li>
 <li>
 Oversee gifting and printed material needs globally, ensuring luxury standards, efficient forecasting, and seamless coordination.
 </li>
 </ul>
 
 
 
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Collaborate with Events, Retail, Creative, and Marketing to shape elevated and consistent client experiences across all touchpoints.
 </li>
 <li>
 Partner with High Jewelry Merchandising team to recommend pieces for client presentations and viewings, leveraging CRM insights.
 </li>
 <li>
 Support Corporate Timepieces in developing targeted CRM strategies to drive growth within the category.
 </li>
 </ul>
 
 
 
 
 
 
 Job Qualifications
 
 
 
 <ul>
 <li>
 10+ years of progressive CRM experience within luxury, high jewelry, fashion, or prestige beauty.
 </li>
 <li>
 Strong analytical mindset with the ability to interpret complex client data, identify actionable insights, and optimize the global customer journey.
 </li>
 <li>
 Demonstrated strategic planning capability and business acumen, with a proven ability to influence senior stakeholders.
 </li>
 <li>
 Exceptional relationship-building, communication, and interpersonal skills; collaborative leadership style.
 </li>
 <li>
 Advanced proficiency in Microsoft Excel; experience with CRM platforms (D365 preferred).
 </li>
 <li>
 Creative and innovative thinker, capable of developing fresh, impactful approaches to client engagement.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or related discipline.
 </li>
 <li>
 Excellent written and verbal communication skills; comfort presenting to senior leaders and cross-functional teams.
 </li>
 </ul>
</div>

CRM Manager, Global Marketing

Al Hudhud Documents Clearing Services

About UsWe provide professional Visa, License, Tax, Bank Consultancy &amp; Corporate Support services in UAE. We are looking for an experienced Sales Manager who can manage team performance, improve conversion ratio, and control CRM operations professionally.Job Responsibilities<ul><li>Manage daily sales team operations</li><li>Monitor calling ratio &amp; conversions</li><li>Ensure CRM (GHL) updates (No verbal system)</li><li>Conduct daily briefing meetings</li><li>Check call recordings &amp; script compliance</li><li>Track lead pipeline stages</li><li>Prepare daily &amp; weekly performance reports</li><li>Improve low-performing agents through training</li><li>Maintain discipline &amp; accountability system</li></ul>Requirements<ul><li>Minimum 2&ndash;3 years Sales Team Management experience</li><li>Strong knowledge of CRM systems (GHL preferred)</li><li>Ability to manage 5&ndash;15 agents</li><li>Strong leadership &amp; performance control skills</li><li>Experience in Visa / License / Tax services (Preferred)</li><li>Good English communication skills</li></ul>Performance Targets<ul><li>80&ndash;100 calls per agent daily monitoring</li><li>Strong connected &amp; conversion ratio</li><li>No pending lead without follow-up</li><li>Fast reply time control (5&ndash;10 mins)</li></ul>Salary &amp; Benefits<ul><li>Fixed Salary + Performance Bonus</li><li>Incentives on team targets</li><li>Growth opportunity</li></ul>Ideal CandidateWe need a strict, result-oriented manager who can: ✔ Control team performance ✔ Improve conversion ratio ✔ Maintain discipline ✔ Handle pressureApply Now Send your CV via IndeedJob Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

Sales Manager – UAE Corporate Services

CabCall Experts (CCE)

About CabCall Experts:CabCall Experts is a leading call answering and dispatch service provider, supporting taxi companies across the UK, Australia, and the US. We are committed to delivering reliable, high-quality customer support solutions to our global clients.Job Description:We are seeking a commercially driven CRM &amp; AI Systems Manager to design, implement, and optimise a fully integrated CRM and intelligent systems ecosystem. This is a key role focused on building a best-in-class Zoho CRM platform while embedding AI solutions to improve sales performance, operational efficiency, and customer experience.Key Responsibilities:<ul><li>Lead CRM selection, implementation, and optimisation (Zoho CRM preferred)</li><li>Identify and implement AI use cases (lead scoring, forecasting, reporting, proposals, and client communication)</li><li>Integrate CRM with finance, marketing, and operational systems</li><li>Build real-time dashboards and generate actionable insights</li><li>Drive user adoption through training and promote a data-driven, AI-enabled culture</li><li>Continuously improve processes, workflows, and pipeline performance</li></ul>Requirements:<ul><li>5&ndash;6 years of experience in CRM implementation and management (Zoho preferred)</li><li>Experience with automation and/or AI integration in business processes</li><li>Strong understanding of sales pipelines and CRM workflows</li><li>Bachelor&rsquo;s degree in Computer Science, IT, Software Engineering, or related field (preferred)</li></ul>What We Offer:<ul><li>Market-competitive salary</li><li>Collaborative and growth-oriented work environment</li><li>Opportunity to lead AI-driven transformation initiatives</li></ul>How to Apply:Please submit your resume along with a brief cover letter outlining your relevant experience.Pay: Rs15,000.00 per monthWork Location: In person

CRM and AI Systems Manager

talabat

<div>
 Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat&rsquo;s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
 
 
 We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
 
 
 Here at talabat, we are building a high-performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi-great place to work award winner.
 
 
 
 Job Description
 
 
 
 
 Role Summary/ Overview
 
 
 
 <ul>
 <li>
 User lifecycle management: Own and optimize the end-to-end CRM lifecycle for a vertical, ensuring a seamless and value-driven customer journey, maximizing impact and optimizing ROI
 </li>
 <li>
 Campaign Development: Manage engaging CRM campaigns across talabat&rsquo;s owned channels, with a strong focus on driving user acquisition, increasing order frequency, and enhancing retention
 </li>
 <li>
 Experimentation &amp; Insights: Design and launch A/B tests and other CRM experiments in collaboration with the Business Intelligence team, with the aim of uncovering actionable insights to continuously refine strategies and improve performance.
 </li>
 <li>
 Budget management: Own responsibility for the end to end CRM budget for some of the markets in which Talabat operates, closely coordinating with finance, planning and local marketing teams
 </li>
 <li>
 Team management: Manage a team to drive growth through CRM
 
 
 </li>
 </ul>
 As a Manager, you will own and implement CRM campaigns for talabat. You'll need to be flexible, performance-driven, with an experimentation mindset and able to work with tight deadlines and be willing to be hands-on to get the job done.
 
 
 
 What's On Your Plate?
 
 
 
 <ul>
 <li>
 Ideation of basic CRM campaigns around the customer lifecycle to meet business needs
 </li>
 <li>
 Coordination with Campaign Ops team for launch of CRM campaigns to address challenges faced by local markets (churn increase, frequency drop etc.)
 </li>
 <li>
 Monitoring campaign spend and ensuring adherence to monthly, quarterly and annual CRM budgets
 </li>
 <li>
 Monitoring lifecycle campaign performance and suggesting optimizations based on best practices and learnings from other markets
 </li>
 <li>
 Creating visibility for local marketing teams on performance and cost evolution
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What Did We Order?
 
 
 
 <ul>
 <li>
 Bachelor's degree with a strong data focus.
 </li>
 <li>
 Minimum 3-4 years of proven relevant work experience in digital marketing, preferably in a fast-paced working environment
 </li>
 <li>
 Experience in any area of digital marketing is valued, with prior exposure to CRM considered a strong advantage.
 </li>
 <li>
 Strong data skills and advanced Excel proficiency are required.
 </li>
 <li>
 Experience in working with CRM and campaign management tools like Braze or similar.
 </li>
 <li>
 Being data-driven and passionate about results. Comfortable working with data and reporting campaign performance.
 </li>
 <li>
 Good time management skills.
 </li>
 <li>
 Fluency in written and spoken English, Arabic is a plus
 </li>
 <li>
 Good interpersonal, communication and presentation skills
 </li>
 <li>
 Proactive, responsible, attention to detail and a good team player
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 As part of the talabat team:
 
 
 <ul>
 <li>
 You have the opportunity to be based in our specially designed collaborative work space in City Walk.
 </li>
 <li>
 You will also experience exciting opportunities for professional and personal growth and recognition.
 </li>
 <li>
 Monthly talabat credit to spend in the app, however you want
 </li>
 <li>
 Parental leave
 </li>
 <li>
 Working with the team, building the fastest-growing, largest and most valuable network of online food ordering services.
 </li>
 <li>
 Our colleagues at talabat come from every corner of the globe, working in diverse, cross-cultural teams.
 </li>
 <li>
 Enjoy fresh fruits, cereals, beverages, tea, and discounts at our Everyday Roastery cafe next door
 </li>
 <li>
 Take a break in our wellbeing room, music room or take in the views of the Dubai Downtown Skyline on our roof terrace!
 </li>
 <li>
 Sponsored healthcare and gym membership
 </li>
 </ul>
</div>

Manager CRM

Americana Restaurants

<div>
 
 
 Job Purpose:
 
 
 
 
 
 
 We are seeking a
 
 strategic, insight-driven
 
 Assistant Manager, Loyalty &amp; CRM to shape KFC&rsquo;s customer engagement and retention strategy. This role focuses on connecting store-level and user data to actionable business decisions, guiding loyalty program evolution, and ensuring CRM communications align with KFC&rsquo;s bold, customer-first brand voice. The ideal candidate brings commercial acumen, cross-functional influence, and experience in fast-paced, data-driven environments such as QSR, e-commerce, or food-tech.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Strategic CRM &amp; Loyalty Planning
 
 
 <ul>
 <li>
 Shape and own the loyalty and CRM strategy, ensuring alignment with KFC&rsquo;s brand objectives, customer needs, and market opportunities.
 </li>
 <li>
 Develop and implement targeted CRM campaigns (e.g., email, push notifications, in-app messages, SMS) for customer onboarding, retention, re-engagement, and win-back, aligned with marketing objectives and promotional calendars.
 </li>
 <li>
 Utilize customer data to create highly granular segments based on order history, preferences, behavior, demographics, and app usage patterns to deliver personalized experiences
 </li>
 <li>
 Monitor, analyze, and report on CRM campaign performance, customer churn rates, lifetime value (LTV), and engagement metrics, providing actionable insights for continuous improvement.
 </li>
 </ul>
 
 
 Loyalty Program Leadership
 
 
 <ul>
 <li>
 Lead the evolution of KFC&rsquo;s loyalty program to deepen engagement and repeat transactions.
 </li>
 <li>
 Develop and execute campaigns and initiatives specifically aimed at increasing loyalty member engagement, activity, and satisfaction (e.g., tier-based benefits, bonus point events, exclusive offers).
 </li>
 <li>
 Design and manage the rewards catalog, point accrual rules, and redemption processes, ensuring a compelling and desirable value proposition for members.
 </li>
 <li>
 Collaborate with digital, operations, and product teams to integrate loyalty benefits seamlessly into the customer journey.
 </li>
 <li>
 Stay updated on regional loyalty ecosystems (e.g., Landmark&rsquo;s Shukran, Alshaya&rsquo;s Aura) to benchmark and innovate.
 </li>
 </ul>
 
 
 Insight &amp; Data-Driven Decision Making
 
 
 <ul>
 <li>
 Lead campaign measurements and analysis to drive deep learnings and overall strategy. Should be well-versed with measuring incrementality of campaigns, A/B testing, basic forecasting.
 </li>
 <li>
 Translate complex datasets into actionable insights for leadership, clearly communicating implications and recommended actions.
 </li>
 <li>
 Understand and monitor metrics including CLV, churn, redemption, and campaign effectiveness.
 </li>
 </ul>
 
 
 Creative &amp; Cross-Functional Influence
 
 
 <ul>
 <li>
 Act as a confident influencer, collaborating with stakeholders across marketing, operations, and central CRM/CDP teams.
 </li>
 <li>
 Brief creative teams to ensure messaging and design align with KFC&rsquo;s brand tone &mdash; bold, playful, and customer-first.
 </li>
 <li>
 Ensure CRM communications balance insight-led targeting with brand storytelling.
 </li>
 <li>
 Build strong working relationships with global and regional CRM/CDP partners, sharing brand-specific learnings and adopting best practices.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor's degree in marketing, Business, Data Analytics, or related field.
 </li>
 <li>
 4&ndash;6 years of hands-on experience in CRM, loyalty marketing, or customer lifecycle management.
 </li>
 <li>
 Arabic speaker required.
 </li>
 <li>
 Proficiency in analytics tools (e.g., Google Analytics, SQL) and CRM platforms (e.g.,Clevertap, Salesforce, Braze).
 </li>
 <li>
 Demonstrated ability to translate data into strategy (e.g., case studies showing improved retention/CLV).
 </li>
 <li>
 Experience briefing creative agencies and reviewing assets against brand guidelines.
 </li>
 <li>
 Strong project management skills; ability to juggle multiple campaigns and stakeholders.
 </li>
 </ul>
 
 
</div>

AM CRM & Loyalty - KFC (Relocation to Kuwait)

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