crm manager

MultiBank Group

<div>Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.
Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 17+ financial regulators across 5 continents, and recipient of over 70 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals. 
Role Overview:
We are seeking a strategic and data-driven CRM Engagement Manager to lead client lifecycle marketing initiatives across global markets.
This role will be responsible for designing, implementing, and optimizing CRM strategies that enhance client acquisition, engagement, retention, and lifetime value across FX, CFD, and Crypto products. The ideal candidate combines strong analytical capabilities with creative communication skills and hands-on CRM platform expertise within a fast-paced financial trading environment. 
Key Responsibilities:
CRM Strategy &amp; Lifecycle Management<ul><li>
Develop and execute a comprehensive CRM strategy aligned with business growth objectives.</li><li>
Design and manage end-to-end lifecycle campaigns including onboarding, activation, retention, reactivation, and upsell initiatives.</li><li>
Segment audiences effectively to deliver personalized and behavior-driven communications.</li><li>
Optimize client journeys to increase engagement and trading activity.</li></ul>
Campaign Management &amp; Automation<ul><li>
Create and manage multi-channel CRM campaigns across Email, SMS, Push Notifications, and In-App messaging.</li><li>
Build automated workflows and triggers based on user behavior and trading activity.</li><li>
Conduct A/B testing to improve open rates, CTRs, and conversion performance.</li><li>
Ensure timely execution of global and regional campaigns.</li></ul>
Analytics &amp; Performance Optimization<ul><li>
Track and analyze key KPIs including open rates, CTR, activation rates, churn rates, and client lifetime value.</li><li>
Generate performance reports and actionable insights for senior management.</li><li>
Continuously optimize messaging, segmentation, and automation flows to improve ROI.</li><li>
Collaborate with data teams to leverage behavioral insights and predictive analytics.</li></ul>
Content &amp; Personalization<ul><li>
Develop compelling, compliant, and performance-driven CRM content tailored to different client segments.</li><li>
Ensure messaging aligns with brand guidelines and regulatory requirements across jurisdictions.</li><li>
Implement personalization strategies based on trading behavior, demographics, and engagement patterns.</li></ul>
Cross-Functional Collaboration<ul><li>
Work closely with Performance Marketing, Sales, Product, Compliance, and Regional teams.</li><li>
Support product launches and promotional campaigns through targeted CRM initiatives.</li><li>
Ensure seamless integration between CRM systems and trading platforms.</li></ul> 
Qualifications &amp; Requirements:
Education
Bachelor&rsquo;s degree in Marketing, Business, Communications, or a related field.
Experience<ul><li>
Minimum 4+ years of experience in CRM, lifecycle marketing, or customer engagement.</li><li>
Experience within Forex, CFD, Crypto, or financial services is highly preferred.</li><li>
Proven track record of driving client retention and revenue growth through CRM strategies.</li></ul>
Technical &amp; Analytical Skills<ul><li>
Hands-on experience with CRM and marketing automation platforms (e.g., Salesforce, HubSpot, Braze, or similar).</li><li>
Strong understanding of customer segmentation, automation workflows, and personalization strategies.</li><li>
Proficiency in analytics tools (GA4, CRM analytics dashboards, or BI tools).</li><li>
Experience working with large datasets and performance tracking frameworks.</li></ul>
Communication &amp; Execution<ul><li>
Strong copywriting and content optimization skills.</li><li>
Ability to translate data insights into targeted engagement campaigns.</li><li>
Strong project management skills with the ability to handle multiple campaigns simultaneously.</li></ul>
Personal Attributes<ul><li>
Data-driven, detail-oriented, and results-focused.</li><li>
Creative thinker with strong problem-solving abilities.</li><li>
Collaborative team player comfortable working in a fast-paced, international environment.</li><li>
Highly organized with strong time-management skills.</li></ul> 
Why Join Us?<ul><li>
Work with an industry-leading global financial institution.</li><li>
Competitive salary and comprehensive employee benefits.</li><li>
Opportunities for professional growth and career advancement.</li><li>
Collaborative, inclusive, and dynamic work environment.</li><li>
Commitment to innovation, client engagement excellence, and performance-driven success.</li></ul>
Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.
MultiBank Group combines prime liquidity, cutting-edge technology, and first-class service to deliver advanced trading platforms to clients worldwide.
Our mission is to provide exceptional products and services to our clients &mdash; and we continue to invest heavily in technology and regulation to benefit our customers and the financial industry as a whole.
As the most heavily regulated financial derivatives group, MultiBank Group maintains an unblemished regulatory record with all its regulators.
Positions available across our 25+ global offices &mdash; Dubai, Hong Kong, Singapore, London, Sydney, and more. Learn more: www.multibankgroup.com
MultiBank Group is an equal opportunity employer committed to diversity and inclusion. By submitting your application, you agree that your personal data will be processed in accordance with our Privacy Policy.</div>

CRM Engagement Manager

Versace

<div>
 
 
 
 Responsibilities include:
 
 
 
 
 
 
 
 
 General
 
 
 <ul>
 <li>
 Lead training and adoption of My Versace (Clienteling App) in the US region by partnering with Retail and HQ teams to implement programs, identify opportunities and deliver results
 </li>
 <li>
 Partner with manger to present opportunities to identify, maintain and grow VIC customer base and other priority customer segments (e.g. new, locals, lapsed...)
 </li>
 <li>
 In collaboration with their manager and HQ, outline a targeted clienteling contact strategy (including client gifting) and activities calendar to keep an &ldquo;always-on&rdquo; approach to their experience with Versace
 </li>
 <li>
 With direction from retail leadership and manager, generate and propose action plans per boutique
 </li>
 <li>
 Coordinate development initiatives across retail &amp; digital channels and touch points
 </li>
 <li>
 Articulate best practices sharing in these regions
 </li>
 <li>
 Effectively manage interactions with cross functional partners (Events, retail, merchandising, digital)
 </li>
 </ul>
 
 
 
 
 
 Technical Responsibilities
 
 
 <ul>
 <li>
 Coordinate monthly Clienteling App training schedules for retail teams
 </li>
 <li>
 Collaborate with My Versace Project Manager and technical team to identify and resolve app bugs or discrepancies reported by the retail teams
 </li>
 <li>
 Support retail network with business critical requests and supplying client lists
 </li>
 <li>
 Oversee all administrative Clienteling app requests
 </li>
 <li>
 Compile data quality reports and distribute amongst the retail network
 </li>
 </ul>
 
 
 
 
 
 Experience &amp; Key Competencies:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required
 </li>
 <li>
 5+ years of work experience in CRM/Clienteling
 </li>
 <li>
 Experience within the luxury and/or fashion environment preferred
 </li>
 <li>
 Focused on customer satisfaction by continuously improving services, processes, collaborative capabilities
 </li>
 <li>
 A passionate, energetic team-oriented individual with strong analytical, interpersonal, creative and leadership skills
 </li>
 <li>
 Strong oral and written communication and presentation skills
 </li>
 </ul>
 
 
 
 
 
 Versace Perks:
 
 
 <ul>
 <li>
 Generous PTO &amp; Holiday Schedule
 </li>
 <li>
 Summer Fridays
 </li>
 <li>
 Exclusive Employee Sales
 </li>
 <li>
 401k Match
 </li>
 <li>
 Paid Parental Leave
 </li>
 <li>
 Commuter Benefits
 </li>
 </ul>
 
 
 
 
 
 At Versace, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Versace is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V
 
 
</div>

Associate Manager, CRM

<div><ul><li>Job Title: Marketing Manager - Digital Marketing Manager CRM</li><li>
Job Type: Full-Time, Hourly</li><li>
Fully onsite</li><li>
5+ years of applicable experience</li></ul>
Location
<ul><li>700 Sylvan AVE Englewood Cliffs, NJ, US</li></ul>
Benefits
<ul><li>Medical Insurance (Health, Dental &amp; Vision)</li><li>
401(k)</li><li>
Paid Time Off</li><li>
H1B/Green Card Sponsorship for qualified employee</li><li>
Hands-on experience at global industry leader Samsung</li><li>
Opportunities for career advancement</li></ul> 
Compensation
$50-52/hr
Top Skills
<ul><li>Knowledge of CRM principles and best practices</li><li>
Experience managing agency partners</li><li>
Great collaborator and strong communication skills</li></ul> 
Overview
The Digital Marketing Manager CRM role will be an email marketing subject matter expert building relationships with cross-functional teams to influence, drive sales and build breakthrough CRM programs. Management of best-in-class CRM programs, including development of test and learn activations, applying learnings to future activations, audience management, and a keen eye for detail and quality assurance. Must be comfortable working in a fast-paced environment with a willingness to rapidly pivot when the business requires doing so. Vision to identify new opportunities throughout the consumer engagement journey to grow awareness, engagement and conversion. Ability to manage internal stakeholders across the organization, and agility to influence and collaborate across other vertical teams in a highly matrixed environment. Willingness to partner with the Senior Manager to execute day-to-day management of the CRM channel across Home Entertainment categories.
<ul><li>Manage day-to-day CRM communications and execution across all Home Entertainment categories.</li><li>
Analyze post-campaign performance.</li><li>
Align CRM creative across HE teams to create fit-for-purpose, consumer-centric copy &amp; content to impact the HE business, driving traffic to samsung.com, yield conversions, and being mindful of consumer journey phase and intent.</li><li>
Partner with corporate marketing team, adhering to governance council processes, ensuring all documentation is complete so Home Entertainment campaigns are prioritized in the waterfall among other categories and receive fair share of voice within the Samsung email channel.</li><li>
Manage execution of CRM campaigns via JIRA tickets with agency partners, ensuring clear communication and prompt response time to ensure campaigns are sent on time and as intended.</li><li>
Explore new ideas to find process efficiencies and offer forward-thinking solutions</li></ul>
Key Responsibilities:
<ul><li>Set up briefs and manage tickets in JIRA to execute CRM programs in collaboration with agency partners</li><li>
Manage weekly inputs to the governance council, including campaign briefs, creative, and post campaign analysis</li><li>
QA and provide clear feedback on email proofs across multiple devices</li><li>
Understand key product RTBs and nuances between models</li><li>
Understand audience segmentation, data science modeling, and developing campaign audiences within a proprietary tool</li><li>
Manage agency outputs for CRM creative, including ensuring the creative aligns with the brief, the test plan is actionable, and the test and URL matrix are accurate</li><li>
Partner with Digital team members to understand workstreams for S.COM, social, and paid media to ensure cohesive messaging and best landing experiences for email communications</li><li>
Collaborate with IMC and PM teams for creative feedback</li><li>
Clearly communicate stakeholder feedback to agency partners</li><li>
Share key activity updates as a contributor to the weekly CRM reports</li></ul>
Required Experience and Qualifications:
<ul><li>Strategy and business acumen</li><li>
Self-starter with a desire to learn and contribute</li><li>
Great collaborator and strong communication skills</li><li>
Planning &amp; organization to manage multiple campaigns and workstreams at one time</li><li>
Attuned to a teamwork environment, fast-paced rhythm, and a results-oriented culture</li><li>
Knowledge of CRM principles and best practices, as well as a basic understanding of Adobe Campaign Manager, JIRA/Confluence, and other data audience management systems</li><li>
High proficiency in Microsoft Office is required, with an emphasis on quantitative analysis (Excel) and the creation of presentations (PowerPoint)</li><li>
Strong analytical and quantitative skills, including the ability to analyze reports, campaign performance, and synthesize recommendations</li><li>
Knowledge of Figma is recommended</li></ul>
Our team of highly experienced developers offer a wide range of mobile application and software development positions. We also have opportunities in business operations and administrations, logistics, UX/UI design, and many more!
Our vision is &lsquo;We Want to See You Grow' to become the industry leader for both employee and company.
For more information about JND, please visit www.jndsolutions.com (http://www.jndsolutions.com/)
#Samsung #JND #Digital #Marketing #CRM #Figma #S.COM #JIRA #QA #Communication #Collaborative #Englewood Cliffs #NJ</div>

Digital Marketing Manager (16849-3)

Al-Mansour Automotive

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 The CE Operations Manager is responsible for end-to-end governance of customer experience performance across the Cadillac network. This includes ownership of CSI results, CRM governance, process audits, training administration, and call center operations, ensuring consistent, luxury-level customer engagement before, during, and after the customer journey.
 
 
 The role ensures that all customer follow-ups, outbound calls, and feedback collection are executed professionally, consistently, and in alignment with Cadillac brand standards, while driving continuous improvement across Sales and Aftersales operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 CSI &amp; Customer Experience Performance
 
 
 <ul>
 <li>
 Own and manage Customer Satisfaction Index (CSI) performance across Sales and Aftersales.
 </li>
 <li>
 Track action plans with Sales, Aftersales, and CRM teams to improve customer satisfaction and loyalty.
 </li>
 <li>
 Prepare CSI and CX performance reports on a regular basis.
 </li>
 </ul>
 
 
 Call Center Operations &amp; Customer Follow-Ups
 
 
 <ul>
 <li>
 Oversee call center operations related to customer follow-ups, service completion calls, appointment confirmations, and feedback collection.
 </li>
 <li>
 Audit call scripts, quality standards, escalation protocols, and follow-up timelines in line with luxury service expectations.
 </li>
 <li>
 Monitor call quality, productivity, and customer feedback outcomes.
 </li>
 <li>
 Ensure all customer interactions and follow-ups are accurately recorded in the CRM system.
 </li>
 <li>
 Analyze call center performance data to support CSI improvement initiatives.
 </li>
 <li>
 Ensure timely follow-up and closure of customer issues raised through call center interactions.
 </li>
 </ul>
 
 
 CRM Governance &amp; Data Quality
 
 
 <ul>
 <li>
 Act as the CRM system owner from a governance and compliance perspective.
 </li>
 <li>
 Ensure accuracy, completeness, and integrity of customer data across all customer touchpoints.
 </li>
 <li>
 Monitor CRM usage and adherence by frontline teams and call center agents.
 </li>
 </ul>
 
 
 Process Audit &amp; Compliance
 
 
 <ul>
 <li>
 Ensure compliance with Cadillac brand standards, internal SOPs, and customer journey guidelines.
 </li>
 <li>
 Identify process gaps and lead action plans with relevant departments.
 </li>
 </ul>
 
 
 Training Administration &amp; Capability Development
 
 
 <ul>
 <li>
 Manage training administration for CRM, call center, and customer experience-related programs.
 </li>
 <li>
 Identify training needs based on CSI results, audit findings, and call quality assessments.
 </li>
 <li>
 Coordinate delivery of customer experience, CRM, and call handling training.
 </li>
 <li>
 Maintain training records and certification tracking.
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Management Support
 
 
 
 
 
 <ul>
 <li>
 Build dashboards covering CSI, CRM usage, call center performance, audit results, and training KPIs.
 </li>
 <li>
 Support network development and customer experience excellence initiatives.
 </li>
 </ul>
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (Business Administration, Management, or equivalent preferred).
 </li>
 </ul>
 
 
 Experience &amp; Skills
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum 5&ndash;8 years of experience in CRM, Customer Experience, Call Center Operations, or Quality Management.
 </li>
 <li>
 Automotive, luxury retail, or premium hospitality experience strongly preferred.
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Strong analytical, reporting, and performance management skills
 </li>
 <li>
 Proven experience managing or overseeing call center operations
 </li>
 <li>
 Advanced CRM system knowledge
 </li>
 <li>
 Excellent English communication skills
 </li>
 <li>
 High attention to detail and strong governance mindset.
 </li>
 </ul>
 
 
</div>

Customer Experience Operations Manager

AL INARA TOURISM L.L.C

We are looking for a highly skilled and result-oriented Senior Digital Marketing Specialist (Female) with proven experience in paid advertising, automation, AI tools, CRM, and lead generation. The ideal candidate must be capable of managing end-to-end digital marketing operations and driving measurable business growth.Key ResponsibilitiesPaid Advertising &amp; Performance Marketing<ul><li>Plan, execute, and optimize paid ad campaigns using Meta Business Manager</li><li>Run high-performing ads on:</li><li>&ndash; Facebook&ndash; Instagram&ndash; TikTok&ndash; LinkedIn&ndash; X (Twitter)&ndash; Snapchat&ndash; YouTube</li><li>Manage ad budgets, targeting, retargeting, and conversion tracking</li></ul><ul><li>Generate high-quality, sales-ready leadsSocial Media Management &amp; Automation</li></ul><ul><li>Manage all social media platforms from a single automation tool (Booster / Poster or similar)</li><li>Schedule and auto-post content across platforms</li><li>Create automation workflows using n8n AI or other AI tools</li><li>Automate post creation, captions, creatives, and publishing</li></ul>AI Content, Video &amp; Creative<ul><li>Create marketing videos using AI video tools</li><li>Edit videos professionally and add animations and branding</li><li>Create reels, shorts, ads, and promotional videos</li></ul>SEO &amp; Digital Growth<ul><li>Work on Google SEO (on-page &amp; off-page)</li><li>Improve website ranking and organic traffic</li><li>Optimize presence across all major digital platforms</li></ul>Lead Generation &amp; CRM<ul><li>Generate and manage leads across all business domains</li><li>Build and manage Leads CRM from scratch</li><li>Implement WhatsApp Business API / WhatsApp CRM</li><li>Integrate CRM with ads, websites, and automation tools</li><li>Track and nurture leads until sales conversion</li></ul>Verification &amp; Platform Setup<ul><li>Handle Facebook, Instagram, and WhatsApp Blue Tick verification</li><li>Set up and manage business accounts professionally</li></ul>Business Domains<ul><li>Inbound &amp; Outbound Travel and Tourism</li><li>Global Visit Visa</li><li>Cross-Country Work Permit Visa</li><li>Desert Safari &amp; UAE Tours</li><li>Property / Real Estate</li></ul>Requirements<ul><li>Minimum 3&ndash;6 years experience in digital marketing</li><li>Strong hands-on expertise in paid ads, AI automation, and CRM systems</li><li>Experience with n8n AI or similar tools</li><li>WhatsApp API &amp; CRM setup experience is mandatory</li><li>Strong analytical and creative skills</li><li>Target-driven and result-oriented mindset</li></ul>What We Offer<ul><li>Attractive salary (based on experience)</li><li>Performance-based incentives</li><li>Long-term career growth</li></ul>How to ApplySend your CV on WhatsApp: +971 56 304 3823Job Types: Full-time, PermanentPay: AED3,000.00 - AED10,000.00 per month

Snior Digital Marketing Specialist

Fit n Glam

PURPOSE OF THE ROLE:A CRM Manager is responsible for providing excellent customer service by leading and motivating the team.A should be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction. Be able to be delivering strategies to hit the targets and achieve the secondary revenue. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.KEY RESPONSIBILITIES<ul><li>Manage performance and develop employees</li><li>Train, mentor, coach and motivate the team to be successful in their role and maximize their potential.</li><li>Attend HOD and business meetings as required</li><li>Conducts individual Goal setting with CRM and ensure to achieve KPIs</li><li>Responsible to execute smooth membership administration processes</li><li>Delivers proactive and effective interactions with members for members retention</li><li>Ability to think strategically and to lead others</li><li>Take ownership of customer issues and follow problems through resolution on timely manner</li><li>Maintain open line of communication in any business related issues</li><li>Be supportive to all departments and CGM to deliver on business needs and strategies</li><li>Handles members complaints within the club and provide response and resolution within 48 hours maximum</li><li>Handle cancellation requests following correct cancellation protocol</li><li>Connects and negotiate with Retail suppliers</li><li>Ensure that Retail inventory is accurate</li><li>Works hand in hand with Team Leaders in achieving excellent team work</li><li>Develops high performing team. Conducts training to CRM</li><li>Develop service procedures, policies and standards</li><li>Maintain an orderly workflow according to priorities</li><li>Provides training and product knowledge to the team and train the new joiners</li><li>Conducts interview for potential Customer Service Executive</li><li>Supervise and facilitates every team member. Conducts weekly meeting and one on one basis</li><li>Executing Manager on Duty shift</li><li>Communicate with all department to convey members&rsquo; feedback and close all complaints raised on Freshdesk within 24 hours with strategic and futuristic approach with the ability to apply fast resolutions</li><li>Oversees club operations and retail on regular basis</li></ul>Job Type: Full-timePay: Up to AED8,000.00 per month

Member Experience Manager - (Customer Service) -Female

Al Sultan Road Contracting & Infrastructure

Looking for a detail-oriented and experienced CRM Analyst to manage and optimize our Customer Relationship Management (CRM) system. This is a key role supporting sales, marketing, and operations teams to ensure seamless lead tracking, efficient workflows, accurate reporting, and excellent CRM adoption across the company.The ideal candidate will have UAE experience, strong technical skills, and familiarity with real estate workflows.Key Responsibilities<ul><li>Administer, configure, and maintain the company CRM (Salesforce, HubSpot, Zoho, Odoo, Microsoft Dynamics, or similar)</li><li>Manage CRM users, roles, permissions, and access controls</li><li>Maintain accurate lead and client data through imports, updates, and data cleansing</li><li>Monitor and maintain CRM workflows, including lead management, follow-ups, and sales pipelines</li><li>Create and update dashboards, reports, and performance metrics for management</li><li>Support sales and marketing teams with CRM automation, campaign tracking, and reporting</li><li>Train users on CRM best practices and ensure proper data entry</li><li>Assist with CRM integrations with ERP, marketing, and property management systems</li><li>Ensure data privacy, compliance, and security according to company policy</li></ul>Requirements &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, IT, Computer Science, or related field</li><li>2&ndash;4 years of hands-on experience as a CRM Administrator or similar role</li><li>Proven experience managing at least one CRM platform (Salesforce, HubSpot, Zoho, Odoo, Microsoft Dynamics)</li><li>Strong skills in data management, reporting, dashboards, and workflow optimization</li><li>Proficiency in Microsoft Excel and Google Sheets</li><li>Excellent analytical, organizational, and problem-solving skills</li><li>Ability to train and support non-technical users</li><li>UAE experience is required; experience in real estate, property management, or brokerage is highly preferred</li><li>Fluency in Arabic is required</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many years of experience do you have as a CRM Administrator or in a similar CRM-focused role?</li><li>Which CRM platforms have you administered hands-on?</li><li>Have you managed CRM data imports, cleansing, and reporting?</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

CRM Analyst

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