crm manager

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

VK Precious

Job Title: Corporate CRM Manager &ndash; B2B (Gold Jewellery Division)Department: Sales &amp; Marketing / Corporate RelationsLocation: Ichchhapore,SuratExperience: 4&ndash;8 years (CRM &amp; B2B Jewellery / Luxury Industry Preferred)Role Overview:The Corporate CRM Manager will be responsible for managing and nurturing relationships with B2B clients, distributors, and retail partners of our gold jewellery brand. This role involves implementing CRM strategies, ensuring client satisfaction, and driving repeat business through personalized engagement, loyalty programs, and data-driven insights.Key Responsibilities:1. CRM Strategy &amp; Execution<ul><li>Develop and execute CRM strategies for B2B customers including wholesalers, retailers, and corporate buyers.</li><li>Manage the CRM platform to maintain accurate and updated client data.</li><li>Segment clients based on purchase behavior, region, and business value.</li><li>Design and execute targeted campaigns to increase sales and engagement.</li></ul>2. Relationship Management<ul><li>Build and maintain strong relationships with key corporate clients and partners.</li><li>Act as the primary point of contact for B2B clients for inquiries, feedback, and support.</li><li>Conduct periodic client meetings, reviews, and business development discussions.</li></ul>3. Data &amp; Insights<ul><li>Analyze client data to identify trends, opportunities, and potential risks.</li><li>Prepare monthly reports on client engagement, sales pipeline, and CRM KPIs.</li><li>Use CRM analytics to improve retention and upsell/cross-sell initiatives.</li></ul>4. Collaboration &amp; Coordination<ul><li>Work closely with sales, marketing, operations, and design teams to align CRM efforts with business goals.</li><li>Coordinate with the product and marketing teams for customized client offerings and promotional activities.</li><li>Support the corporate sales team in lead management, follow-ups, and conversions.</li></ul>5. Technology &amp; Process Improvement<ul><li>Manage CRM software implementation and upgrades.</li><li>Ensure data hygiene, compliance, and security within the CRM system.</li><li>Continuously identify opportunities to improve CRM processes and automation.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s or Master&rsquo;s Degree in Marketing, Business Administration, or a related field.</li><li>4+ years of experience in CRM, corporate sales support, or key account management (preferably in jewellery, luxury, or retail).</li><li>Proficiency in CRM tools and Microsoft Office Suite.</li><li>Strong analytical, communication, and presentation skills.</li><li>Customer-centric mindset with strong relationship-building skills.</li><li>Knowledge of gold/jewellery industry trends is an advantage.</li></ul>Key Performance Indicators (KPIs):<ul><li>Client retention and satisfaction scores.</li><li>Growth in repeat business and client lifetime value.</li><li>CRM data accuracy and usage rate.</li><li>Conversion rate of leads to orders.</li><li>Efficiency of CRM campaigns and communication.</li></ul>How to Apply: hr@vkprecious.comJob Types: Full-time, PermanentPay: &#8377;30,000.00 - &#8377;60,000.00 per monthWork Location: In person

CRM (Customer Relationship Manager)- Corporate

Anand Poddar Group

DIGITAL ENGAGEMENT MANAGER (DEM) &ndash; MAHINDRA DEALERSHIPObjective of the RoleTo drive digital presence, leads, and customer engagement for the dealership across all online and CRM platforms. The DEM ensures that every digital inquiry converts into a potential sales opportunity, enhancing brand visibility and customer satisfaction.Key Responsibilities<ul><li>Lead Management</li><li>Manage and monitor digital leads received from Mahindra&rsquo;s portals (MLMS, DMS, Dealer website, Auto portals, etc.).</li><li>Ensure timely response and follow-up by sales teams.</li><li>Track and report lead conversion ratios daily.</li><li>Social Media &amp; Digital Marketing</li><li>Manage dealership&rsquo;s Facebook, Instagram, Google, YouTube pages.</li><li>Plan and execute paid promotions, festive posts, and engagement campaigns.</li><li>Coordinate with the OEM digital agency for creatives and campaigns.</li><li>CRM &amp; Customer Retention</li><li>Update and monitor CRM entries for all inquiries and deliveries.</li><li>Ensure customer database accuracy and contactability.</li><li>Support in customer feedback management and online review handling (Google ratings, social platforms).</li><li>Reporting &amp; Analysis</li><li>Share daily/weekly digital performance reports with Sales Manager and Dealer Principal.</li><li>Analyze source-wise lead performance and suggest improvements.</li><li>Training &amp; Coordination</li><li>Train sales consultants on digital tools, lead handling, and CRM usage.</li><li>Work closely with Mahindra Regional Digital Teams for updates and support.</li></ul>Key Skills Required<ul><li>Knowledge of digital marketing tools (Google Ads, Meta Ads, SEO basics).</li><li>Good communication and analytical skills.</li><li>Familiarity with DMS, MLMS, and CRM platforms.</li><li>Proficiency in MS Excel and PowerPoint for reporting.</li></ul>Qualification &amp; Experience<ul><li>Qualification: Graduate / MBA in Marketing, Digital Media, or IT.</li><li>Experience: 2&ndash;5 years in digital marketing, CRM, or automobile sales support roles.</li></ul>ReportingReports to: Sales Manager / CRM Head / Dealer Principal Works closely with: Sales Consultants, OEM Digital Team, and CRM ExecutivesJob Types: Full-time, PermanentPay: &#8377;15,000.00 - &#8377;20,000.00 per monthWork Location: In person

Digital Engagement Manager

L'Oréal

<div>Responsible for CRM and Beauty tech Services excellency on a Digital Corporate level
KEY RESPONSIBILITES
CONSUMER MANAGEMENT<div><ul><li>
Managing consumer&rsquo;s journey from initial awareness of a product or service through to post purchase loyalty by optimizing every stage of the consumer&rsquo;s journey, including acquisition, engagement, and retention to build long term relationships with consumers and maximize lifetime value.</li></ul></div><div></div><div> 
<ul><li>
Mastering the strategies and tools to manage and analyze consumers interactions and data throughout the consumer cycle to build better relationships with the consumers, to ultimately drive sales growth and increase consumer retention.</li></ul></div><div></div><div> 
<ul><li>
Profiling and segmenting consumers to cluster categories and brands attitudes and usages, including different touchpoints based on their preferences.</li></ul></div><div></div><div> 
<ul><li>
Identifying consumer data in the funnel journey and activating them with the right message at the right moment.</li><li>
Designing a full funnel touchpoint strategy to create a seamless O+O experience for the consumer, leading to increased engagement, loyalty, and sales.</li></ul></div><div></div><div> 
<ul><li>
Designing an integrated touchpoint strategy to create a seamless personalized and effective omnichannel experience for B2B partners (retailers, hairdressers, health professionals) and B2C (consumers) leading to increased engagement, loyalty and sales.</li></ul></div> 
DATA MANAGEMENT<div><ul><li>
Collecting, acquiring, and integrating data from various sources and databases according to business needs.</li></ul></div><div></div><div> 
<ul><li>
Understanding the key concepts of data and big data (including quality and storage, security and privacy, KPIs, data journey sustainability impact, ethics and privacy knowledge) and its usage (analysis, decision-making).</li></ul></div><div></div><div> 
<ul><li>
Understanding and implementing processes, roles, policies, standards, metrics, tools and organizations to ensure the efficient and sustainable use of data in alignment with business needs.</li></ul></div><div></div><div> 
<ul><li>
Using data management tools (dashboard tools, analysis tools) to gain insights from data, such as PowerBI, and Looker.</li></ul></div> 
PLATFORM MANAGEMENT<div><ul><li>
Understanding the complex and interconnected web of digital platforms, technologies, tools, key players and stakeholders that are used to create, distribute and consume data, and services.</li></ul></div><div></div><div> 
<ul><li>
Understanding the ecosystem of end-to-end online and offline, including platforms, technologies, business models, strategies and processes that enable the acquiring and processing of data.</li></ul></div><div></div><div> 
<ul><li>
Implementing the right channel strategy to increase brand awareness, generate leads, drive website traffic and ultimately, increase sales, revenue and profitability.</li></ul></div><div></div><div> 
<ul><li>
Mastering the use of data tools such as data platforms (consumer platforms and others) and analytics tools (Google Analytics, Looker) to ensure correct collection, storage, exploitation and analysis of data.</li></ul></div>
SERVICES<div><ul><li>
Leveraging specific and adapted KPIs to monitor the performance of the Beauty tech services.</li></ul></div><div></div><div> 
<ul><li>
Mastery of the services and the beauty tech tools of the brand to deliver a personalized O+O experience to the customer.</li></ul></div><div></div><div> 
<ul><li>
Be responsible of the beauty tech services roadmap to implement in the region.</li></ul></div><div></div><div> 
<ul><li>
Ensure brands implement beauty retch services on their platforms according to the timelines and global directions.</li></ul></div> 
STAKEHOLDER MANAGEMENT<div><ul><li>
Establish and maintain relationships with key stakeholders inside the company (Digital teams, brands, other functions, Legal, compliance and IT), and external agency partners ( CRM, Media, Advocacy and Social )</li></ul></div><div></div><div> 
<ul><li>
Work closely with CRM agency to ensure CRM performances are contributing to the growth of brands.</li></ul></div><div></div><div> 
<ul><li>
Collaborate well with zone/global and other countries within the region to enhance CRM capabilities, sharing of best practices, and aligning on key targets</li></ul></div>
TOOLS<div><ul><li>
SFMC</li><li>
Google Analytics</li><li>
Looker</li><li>
PowerBI</li><li>
Internal Digital tools</li></ul></div>
KNOWLEDGE &amp; EXPERIENCE
Master&rsquo;s degree
Essential experience: CRM and Services
Preferred experience:<div><ul><li>
3 to 5 years&rsquo; experience</li><li>
External experience in an agency or Digital manager of a brand</li><li>
Knowledge of CRM tools</li><li>
Knowledge of main Digital KPIS</li><li>
Knowledge of beauty tech services usage</li></ul></div>
SKILLS &amp; ABILITIES<div><ul><li>
Perfect understanding of local Consumer behaviors and local external providers</li><li>
Familiar with relational database concepts</li><li>
Ability to translate consumers data and behaviors into business opportunities</li><li>
Translate figures into directions for strategic decisions</li><li>
Strong experience and track record in CRM campaigns</li><li>
Understand CRM KPIs and tools</li><li>
Translate sense of purpose of the brand into call-to-action messages</li><li>
Strong background in customer acquisition, re-engagement and retention strategies</li><li>
Master media mechanism</li><li>
Knowledge about AI services and latest trends</li><li>
Understanding and passion for digital landscape, trends, tools &amp; technology innovation</li><li>
Ability to act as a corporate ambassador internally to drive change within the different divisions</li><li>
Ability to foster deep collaborative relationship with agencies and peers</li><li>
Strong project management knowledge and ability to handle multiple projects simultaneously</li><li>
Solid analytical skills and detailed-oriented</li><li>
Pro-active, entrepreneurial individual with a constant drive for results</li><li>
Good Presentation skills</li></ul></div>
STAKEHOLDERS
INTERNAL<div><ul><li>
Digital</li><li>
CMO</li><li>
Marketing</li><li>
Ecommerce</li><li>
Advocacy</li><li>
Legal</li><li>
IT</li><li>
Customer Experience</li></ul></div>
EXTERNAL<div><ul><li>
Agency</li><li>
Zone</li><li>
DMI</li></ul></div>
PERSONAL COMPETENCIES<div><ul><li>
Ability to pioneer new ways of working and think outside of the box to accelerate LOME CRM Database and Beauty tech Services usage</li><li>
Capability to communicate and negotiate with internal and external stakeholders and challenge brands when needed to achieve their KPIs</li></ul></div></div>

CRM and Services Manager

Shakti Legal Compliance India (SLCI)

Customer Relationship Manager (CRM)Job Description &ndash; Customer Relationship Manager (CRM) Location: Okhla, New Delhi Openings: 2 Experience Required: Minimum 2&ndash;4 Years Qualification: Graduate (mandatory) Gender: Male/Female (both can apply)About Us: Shakti Legal Compliance India (SLCI) is a trusted name in providing end-to-end legal services related to labor laws, payroll, compliance, and audit-related services. With a strong focus on client satisfaction and long-term partnerships, we are looking for experienced and dynamic Customer Relationship Managers (CRM) to join our team in Okhla.Key Responsibilities:<ul><li>Serve as the primary point of contact for clients and build long-term Build and maintain strong, long-term relationships with clients.</li><li>Act as the single point of contact for client queries, escalations, and issue resolution.</li><li>Ensure timely communication and updates to clients.</li><li>Track client satisfaction and initiate corrective actions to improve retention.</li><li>Ensure timely delivery of services as per agreed scope.</li><li>Share audit reports, compliance updates, and trackers with clients as per schedule</li><li>Track and share client performance dashboards (compliance status, dues, deadlines)</li><li>Work closely with HR, Legal, Compliance, and Operations teams to resolve client issues.</li><li>Ensure audit findings, action items, and client instructions are implemented effectively.</li><li>Conduct regular client feedback surveys/calls.</li><li>Develop strategies to enhance client satisfaction and loyalty.</li><li>Address grievances proactively to avoid escalations.</li></ul>Required Skills &amp; Qualifications:<ul><li>A graduate degree is mandatory.</li><li>Minimum 2 years of proven experience in Client Servicing / CRM / Customer Support roles.</li><li>Excellent communication and interpersonal skills (English &amp; Hindi).</li><li>Strong organizational and problem-solving abilities.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint).</li><li>Ability to handle multiple clients simultaneously and meet deadlines.</li><li>Candidates residing in/near Okhla, New Delhi will be preferred.</li></ul>Salary Range: &#8377;20,000 &ndash; &#8377;30,000 per month (depending on skills and experience).Why Join Us:<ul><li>Work with a reputed and fast-growing legal compliance firm.</li><li>Opportunity to engage with diverse clients and industries.</li><li>Professional work environment with growth opportunities.</li></ul>Job Type: Full-timePay: &#8377;20,000.00 - &#8377;30,000.00 per monthApplication Question(s):<ul><li>Are you located by nearest Okhla Phase -1?</li><li>Currently where do you live ?</li><li>Currently are you working ?</li><li>What is your salary ?</li><li>Do you have any experience in Customer Relationship Manager (CRM) ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Delhi, Delhi (Required)</li></ul>Work Location: In person

Customer Relationship Manager (CRM)

Nexus95

Key Responsibilities:<ul><li>Strategy &amp; Development: Design, build, and implement complex automated workflows, email sequences, and customer journeys within our CRM.</li><li>CRM Management: Serve as the primary administrator for our CRM platform ([e.g., HubSpot, Salesforce, Keap, Zoho]), ensuring data integrity, hygiene, and optimal performance.</li><li>Integration &amp; Technology: Connect our CRM with other key business tools (e.g., e-commerce platforms, analytics software, customer support systems) to create a unified tech stack.</li><li>Segmentation &amp; Personalization: Develop advanced customer segmentation strategies to deliver highly targeted and personalized communication.</li><li>Performance Analysis: Monitor, analyze, and report on the performance of all automations and campaigns, using data to make informed recommendations for A/B testing and optimization.</li><li>Lead Management: Optimize the lead scoring and lead nurturing processes to efficiently move prospects through the sales funnel.</li><li>Team Collaboration: Work closely with the sales and marketing teams to align strategies and ensure a smooth handoff of leads.</li></ul>Qualifications &amp; Skills:<ul><li>Proven experience (3+ years) as a CRM Manager, Marketing Automation Specialist, or a similar role.</li><li>Hands-on expertise with a major CRM platform (e.g., HubSpot, Salesforce, Marketo, ActiveCampaign, Keap).</li><li>Strong understanding of marketing automation principles, lead nurturing, and sales funnels.</li><li>Experience with integrating third-party applications and APIs.</li><li>Analytical mindset with proficiency in using data to track KPIs and ROI (experience with Google Analytics is a plus).</li><li>Excellent problem-solving skills and a detail-oriented approach.</li><li>Strong communication skills to collaborate effectively with different teams.</li></ul>Bonus Points (Nice-to-Haves):<ul><li>Relevant certifications (e.g., HubSpot CRM Certification, Salesforce Administrator Certification).</li><li>Experience with HTML/CSS for email template customization.</li><li>Knowledge of SQL or other data querying languages.</li><li>Experience in IT Industry</li></ul>Send your resume to hr@nexus95.com or directly applyJob Type: Full-timeWork Location: In person

Automations & CRM Expert

HA Heritage

About HA HeritageAt HA Heritage, we design wealth strategies with chess-master precision, helping ambitious individuals and families build legacies that endure. Every move we make is intentional &mdash; guided by clarity, trust, and excellence.Our purpose is simple: to be the strategic partner clients rely on when decisions matter for generations. Our motto: Timeless Legacies by Design.We are now seeking a Digital &amp; CRM Lead (including WebMaster) to join our Marketing team.As the Digital &amp; CRM Lead you are the architect of HA Heritage&rsquo;s digital infrastructure &mdash; ensuring every online interaction reflects precision, performance, and personalization.You&rsquo;ll manage the CRM, marketing automation, and loyalty platform integration, while overseeing technical operations of the HA Heritage website and &ldquo;Prestige Circle&rdquo; portal.This role blends analytical rigor, automation expertise, and a keen sense of user experience.Key Responsibilities1. CRM &amp; Marketing Automation<ul><li>Implement and maintain CRM (HubSpot).</li><li>Build automation flows: welcome journeys, event invites, loyalty touchpoints.</li><li>Segment audiences for targeted communication.</li><li>Track and optimize lead-to-client conversion rates.</li></ul>2. Website &amp; Portal Management (Webmaster Function)<ul><li>Manage HA Heritage website, landing pages, and loyalty portal. (Webflow, Hubspot Marketing Hub, Lovable)</li><li>Oversee performance, SEO, security, and hosting.</li><li>Implement analytics tools (Google Analytics, Tag Manager, Search Console).</li><li>Ensure alignment between content, CRM, and brand updates.</li></ul>3. Data &amp; Performance<ul><li>Build dashboards for KPIs: website traffic, campaign performance, conversion.</li><li>Manage form tracking, cookies, and data compliance (GDPR / UAE regulations).</li><li>Report insights to CMO for continuous optimization.</li></ul>4. Collaboration &amp; Integration<ul><li>Work closely with Brand &amp; Content Lead to deploy campaigns.</li><li>Support the Partnerships team with digital onboarding for loyalty benefits.</li><li>Liaise with web developers or agencies as needed for portal updates.</li></ul>Profile<ul><li>4&ndash;7 years experience in digital marketing, CRM, or marketing automation.</li><li>Strong technical knowledge (website management, integrations, analytics).</li><li>Understanding of UX, SEO, and data privacy.</li><li>Comfortable working in a premium/luxury or financial brand environment.</li></ul>Job Type: Full-timeExperience:<ul><li>Digital Marketing: 4 years (Required)</li><li>Hubspot CRM: 4 years (Preferred)</li><li>Webflow: 2 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Digital & CRM Specialist (with Webmaster Scope)

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