crm manager

MAGRABi Retail Group

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 CRM Associate Manager play a key role in building customer relationship &amp; brand loyalty across our e-commerce and physical stores. This role will be responsible for developing, implementing, and optimizing a group-wide CRM strategy, working closely with teams like marketing, e-commerce, merchandising, operations teams..etc.
 
 
 This data-driven role will leverage the expertise in CRM platforms &amp; omni-channel marketing to craft compelling customer lifecycle communications. This will directly impact MAGRABi bottom line by improving key metrics like customer lifetime value (CLTV) and retention rate.
 
 
 
 
 
 
 Qualifications And Education
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing or any relevant field.
 </li>
 <li>
 Proficiency in CRM platforms (Emarsys or any similar CRM platform).
 </li>
 <li>
 Basic understanding of HTML.
 </li>
 <li>
 Proficiency in Microsoft Office Suite, including Excel and PowerPoint
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 7 to 10 years of experience in relevant field. Experience in CRM, Campaign Management. (E-Commerce, Retail or Service based industry &ldquo;Airlines, banks...etc.).
 </li>
 </ul>
 
 
 
 
 
 Job Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Develop, implement &amp; optimize CRM data driven marketing campaigns strategy (Acquisition, retention and reactivation) through different channels (SMS, Whatsapp, Emails, Web Notifications) to target different customers segments.
 </li>
 <li>
 Prepare, update &amp; optimize the campaigns calendar in alignment with Creative, merchandising &amp; operations teams.
 </li>
 <li>
 Setup and manage marketing automated customer journeys across all product categories.
 </li>
 <li>
 Identify new CRM omnichannel opportunities to boost CRM KPIs like retention rate, frequency, repeat and lapsed customers reactivation.
 </li>
 <li>
 Track and optimize all campaigns &amp; marketing automation activities to maximize ROI.
 </li>
 <li>
 Manage and oversee the internal, external resources and assets needed for the execution of campaigns &amp; automation activities (i.e. data, content, logistics etc )
 </li>
 <li>
 Ensure cross-functional cooperation and alignment with all stakeholders involved in the execution of CRM activities (Ex: Creative, E-commerce, Performance, Merchandising, B2B, Operations &amp; Customer Service) Prepare, own, and manage the CRM budget.
 </li>
 <li>
 Prepare weekly CRM country dashboard and recurrent reports.
 </li>
 <li>
 Implement and monitor customer data gathering activities and initiatives in stores &amp; E-commerce to ensure data hygiene.
 </li>
 <li>
 Manage regular CRM workshops &amp; trainings with stores team to bridge the gap between stores &amp; office.
 </li>
 <li>
 Lead and mentor team members, ensuring their growth and meeting their objectives effectively.
 </li>
 </ul>
</div>

Associate CRM Manager

A2Z REALESTATE L.L.C

We&rsquo;re hiring a Fullstack Developer &amp; CRM ManagerChariot Homes is a fast-growing real estate startup based in Dubai. We&rsquo;re in the exciting early stages, which means you&rsquo;ll have real freedom to build, experiment, and contribute to the future of the brand. If you&rsquo;re someone who takes initiative, enjoys solving problems, and wants to grow with a company that&rsquo;s just getting started, you&rsquo;ll fit right in.We&rsquo;re looking for a skilled fullstack developer who&rsquo;s also confident managing CRM systems. If you&rsquo;re comfortable working across different tools and frameworks, and want to be part of a small but supportive team that moves quickly, this role could be a great fit.What you&rsquo;ll be doing:<ul><li>Managing and optimizing our CRM (Zoho experience is a big plus)</li><li>Building landing pages and internal tools using Nas.js, Vite, and React</li><li>Working with MongoDB and Docker</li><li>Supporting our SEO strategy through blog posts and campaign landing pages</li></ul>What you&rsquo;ll get:<ul><li>Visa and health insurance</li><li>A motivated, supportive team that values your ideas</li><li>The chance to work on real projects and see the impact of your work</li><li>Room to grow your skills and shape the role as we grow</li></ul>If this sounds like your kind of opportunity, apply now and make sure your CV has any relevant links (GitHub, portfolio, past work). We&rsquo;d love to hear from you.Job Type: Full-timePay: From AED4,000.00 per month

Fullstack Developer & CRM Manager

ID90 Travel

<div>About ID90 Travel
Did you know that one of the privileges of working for an airline is being able to fly around the world for free? Well, we at ID90 Travel provide the technology that makes that airline employee travel possible for the world's leading airlines. We've also become the leading one-stop comprehensive solution for airline employee travel needs. This includes providing them with exclusive rates on hotels, cruises, rental cars and more. 
Position Title: CRM Manager | Lifecycle Marketing Manager
Location: Dallas-Fort Worth Metroplex
Reports to: Head of Marketing 
Position Overview:
We are seeking a strategic and hands-on CRM Manager to lead the development and optimization of our multi-channel customer engagement strategy. This role is critical to driving member retention, engagement, and lifetime value through automated, personalized journeys across email, SMS, app notifications, and WhatsApp.
The ideal candidate is both creative and analytical, with proven experience designing high-impact CRM programs from the ground up. You&rsquo;ll own everything from journey design/mapping and segmentation to hands-on execution in Klaviyo (or a comparable platform). This role requires a strong grasp of lifecycle marketing, automation, and performance optimization across both marketing and transactional touchpoints. 
What You'll Be Doing:
CRM Automation &amp; Customer Journey Management<ul><li>
Design, build, and optimize automated customer journeys across email, SMS, push notifications, and WhatsApp, tailored to lifecycle stages and behavioral triggers.</li><li>
Own the strategy and execution of key journeys, including onboarding, retention, re-engagement, win-back, and transactional communications.</li><li>
Continuously refine and evolve journeys based on performance metrics (e.g., open/click rates, conversions, engagement score, churn risk).</li><li>
Leverage A/B testing and data insights to improve targeting, message sequencing, timing, and creative across channels.</li><li>
Ensure deliverability, compliance (e.g., GDPR, CAN-SPAM), and audience segmentation best practices across platforms.</li></ul>
Cross-Functional &amp; Technical Collaboration<ul><li>
Partner with engineering and data teams to ensure clean, reliable data flows via API or CDP integrations for real-time personalization and segmentation.</li><li>
Work closely with product, design, and analytics teams to align CRM initiatives with business goals, brand guidelines, and user experience.</li><li>
Use performance dashboards and cohort analyses to inform strategy and prioritize experimentation.</li></ul>
Emerging Channels &amp; Omnichannel Engagement Strategy<ul><li>
Lead the expansion and orchestration of multi-channel messaging strategies across:</li><li>
Email: Promotional, lifecycle, and transactional communications.</li><li>
SMS: Consent-based messaging for time-sensitive alerts and transactional updates.</li><li>
App Push Notifications: Real-time and behavior-triggered messages to drive app engagement.</li><li>
WhatsApp: Build out compliant, personalized messaging for global mobile-first markets.</li><li>
Ensure all channels are connected and consistent, delivering a seamless, personalized experience across the customer journey.</li></ul> 
Required Qualifications:<ul><li>
Minimum 5 years managing CRM programs and automated customer journeys across email, SMS, push notifications, and other engagement channels.</li><li>
Proficiency in Klaviyo or similar marketing automation platforms.</li><li>
Strong technical understanding of data integrations and API-based triggers in marketing automation systems.</li><li>
Track record of building high-performing email and retention campaigns from scratch.</li><li>
Analytical mindset with experience tracking KPIs and running A/B tests.</li><li>
Excellent communication and project management skills.</li><li>
Strong attention to detail and commitment to brand quality.</li></ul> 
Preferred Qualifications:<ul><li>
Experience implementing and managing push notification, SMS, and/or WhatsApp messaging programs preferred.</li><li>
Experience in the travel, e-commerce, or membership-based industries.</li><li>
Familiarity with HTML/CSS for email layout adjustments.</li><li>
Knowledge of audience compliance standards across SMS and WhatsApp.</li><li>
Experience with mobile engagement strategies and push notification best practices.</li></ul> 
What We Offer:<ul><li>
Full-time employment</li><li>
Competitive salaries</li><li>
International team of people learning from one another</li><li>
Hybrid work schedule</li><li>
Paid time off and travel privileges</li><li>
Opportunities for professional growth</li></ul></div>

CRM Manager / Lifecycle Marketing Manager

BENECT TECHNOLOGIES PVT LTD 

Job Title: Customer Relationship Manager (CRM)Location: Chennai, Tamil NaduJob Type: Full-Time, On-siteSalary: Competitive, based on experiencePreference : Male candidates Only.About the Company: We are a leading real estate development company dedicated to delivering premium residential and commercial spaces. Our focus is on innovation, quality construction, and exceptional customer service, ensuring a superior experience for every client.Job Summary: We are looking for a proactive and customer-focused Customer Relationship Manager (CRM) to manage client interactions and ensure customer satisfaction throughout the real estate purchase lifecycle. The ideal candidate will have a deep understanding of client servicing, excellent communication skills, and experience in real estate or similar service-driven industries.Key Responsibilities:<ul><li>Serve as the primary point of contact for all customer inquiries and communications.</li><li>Manage the end-to-end customer journey from booking to handover.</li><li>Address customer concerns and resolve issues promptly and effectively.</li><li>Coordinate with internal teams including sales, finance, legal, and site teams to fulfill customer requirements.</li><li>Maintain accurate and up-to-date records of customer interactions and transactions.</li><li>Assist in documentation, agreement signings, and registration processes.</li><li>Organize and conduct site visits, meetings, and handover events.</li><li>Build long-term relationships with clients to foster referrals and repeat business.</li><li>Conduct regular follow-ups and feedback sessions with clients.</li><li>Ensure timely collection of payments as per the agreed schedule.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field is required.</li><li>Minimum of 5 years of experience in customer relationship or client servicing roles, preferably in real estate.</li><li>Strong communication and interpersonal skills.</li><li>Ability to manage multiple client accounts simultaneously.</li><li>Proficient in CRM software and MS Office tools.</li><li>Fluent in English and Tamil.</li><li>High level of professionalism, patience, and customer empathy.</li></ul>Languages:<ul><li>Fluency in English (written and spoken) is required.</li><li>Proficiency in Tamil is mandatory.</li></ul>Assets Required:<ul><li>Laptop</li><li>Two-wheeler (mandatory for site visits and client meetings)</li></ul>Benefits:<ul><li>Attractive salary with incentives.</li><li>Opportunity to grow in a dynamic real estate environment.</li><li>Supportive team culture and professional development programs.</li></ul>Connect with HR Department on : 9019708400Job Type: Full-timePay: &#8377;23,000.00 - &#8377;25,300.00 per monthBenefits:<ul><li>Flexible schedule</li></ul>Application Question(s):<ul><li>Are you Interested in Sales - Field Work?</li><li>Are you Located in Chennai?</li><li>Do you have your Personal Laptop?</li><li>Do you have Two Wheeler Vehicle ?</li></ul>Work Location: In person

Customer Relationship Manager

Americana Restaurants

<div>
 
 
 Job Purpose:
 
 
 
 
 
 
 We are seeking a
 
 strategic, insight-driven
 
 Assistant Manager, Loyalty &amp; CRM to shape KFC&rsquo;s customer engagement and retention strategy. This role focuses on connecting store-level and user data to actionable business decisions, guiding loyalty program evolution, and ensuring CRM communications align with KFC&rsquo;s bold, customer-first brand voice. The ideal candidate brings commercial acumen, cross-functional influence, and experience in fast-paced, data-driven environments such as QSR, e-commerce, or food-tech.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Strategic CRM &amp; Loyalty Planning
 
 
 <ul>
 <li>
 Shape and own the loyalty and CRM strategy, ensuring alignment with KFC&rsquo;s brand objectives, customer needs, and market opportunities.
 </li>
 <li>
 Develop and implement targeted CRM campaigns (e.g., email, push notifications, in-app messages, SMS) for customer onboarding, retention, re-engagement, and win-back, aligned with marketing objectives and promotional calendars.
 </li>
 <li>
 Utilize customer data to create highly granular segments based on order history, preferences, behavior, demographics, and app usage patterns to deliver personalized experiences
 </li>
 <li>
 Monitor, analyze, and report on CRM campaign performance, customer churn rates, lifetime value (LTV), and engagement metrics, providing actionable insights for continuous improvement.
 </li>
 </ul>
 
 
 Loyalty Program Leadership
 
 
 <ul>
 <li>
 Lead the evolution of KFC&rsquo;s loyalty program to deepen engagement and repeat transactions.
 </li>
 <li>
 Develop and execute campaigns and initiatives specifically aimed at increasing loyalty member engagement, activity, and satisfaction (e.g., tier-based benefits, bonus point events, exclusive offers).
 </li>
 <li>
 Design and manage the rewards catalog, point accrual rules, and redemption processes, ensuring a compelling and desirable value proposition for members.
 </li>
 <li>
 Collaborate with digital, operations, and product teams to integrate loyalty benefits seamlessly into the customer journey.
 </li>
 <li>
 Stay updated on regional loyalty ecosystems (e.g., Landmark&rsquo;s Shukran, Alshaya&rsquo;s Aura) to benchmark and innovate.
 </li>
 </ul>
 
 
 Insight &amp; Data-Driven Decision Making
 
 
 <ul>
 <li>
 Lead campaign measurements and analysis to drive deep learnings and overall strategy. Should be well-versed with measuring incrementality of campaigns, A/B testing, basic forecasting.
 </li>
 <li>
 Translate complex datasets into actionable insights for leadership, clearly communicating implications and recommended actions.
 </li>
 <li>
 Understand and monitor metrics including CLV, churn, redemption, and campaign effectiveness.
 </li>
 </ul>
 
 
 Creative &amp; Cross-Functional Influence
 
 
 <ul>
 <li>
 Act as a confident influencer, collaborating with stakeholders across marketing, operations, and central CRM/CDP teams.
 </li>
 <li>
 Brief creative teams to ensure messaging and design align with KFC&rsquo;s brand tone &mdash; bold, playful, and customer-first.
 </li>
 <li>
 Ensure CRM communications balance insight-led targeting with brand storytelling.
 </li>
 <li>
 Build strong working relationships with global and regional CRM/CDP partners, sharing brand-specific learnings and adopting best practices.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor's degree in marketing, Business, Data Analytics, or related field.
 </li>
 <li>
 4&ndash;6 years of hands-on experience in CRM, loyalty marketing, or customer lifecycle management.
 </li>
 <li>
 Arabic speaker required.
 </li>
 <li>
 Proficiency in analytics tools (e.g., Google Analytics, SQL) and CRM platforms (e.g.,Clevertap, Salesforce, Braze).
 </li>
 <li>
 Demonstrated ability to translate data into strategy (e.g., case studies showing improved retention/CLV).
 </li>
 <li>
 Experience briefing creative agencies and reviewing assets against brand guidelines.
 </li>
 <li>
 Strong project management skills; ability to juggle multiple campaigns and stakeholders.
 </li>
 </ul>
 
 
</div>

AM CRM & Loyalty - KFC

Apple

<div>Marcom is the creatively-led global team that oversees Apple&rsquo;s consumer facing marketing. We ensure the flawless development and execution of world-class communications across all medias and platforms. Every day, hundreds of millions of Apple customers around the world interact with our products. We drive the strategy and creative work that provide both new and existing customers with simple, engaging and inspiring marketing experiences. The Partner Communications Manager, Digital and CRM Specialist plays a vital role in shaping how Apple shows up within our Partners&rsquo; (indirect channel) digital environments globally. Partners' digital platforms are critical to their commercial success and this role requires a deep understanding of the different digital customer journey drivers and destinations such as display ads, media, social, e-commerce platforms, content strategy, performance marketing, digital in-store, and specific expertise in e-CRM. This role will drive how all the partners&rsquo; digital touch points enhance the impact of Apple product presentation and deliver the most compelling product stories.
 
 
Description 
 
The Partner Communications Manager, Digital and CRM Specialist is responsible for driving marketing innovation and raising the creative bar with indirect Channel Partners whilst upholding the integrity of the Apple brand. Key responsibilities include: &bull; Drive innovative partner strategies and impactful creative work for Apple products and services through a deep understanding of the Apple brand, our partner&rsquo;s brands, commercial priorities, market trends and challenges. &bull; Work across the global organization to understand both macro and comms trends for Apple product and services. Synthesize findings into insights to drive optimization of future advertising, digital and in-store efforts, internally and externally with partners. &bull; Help Partners manage and optimize customer relationships using CRM systems and tools to improve customer engagement, satisfaction, and retention, by implementing CRM strategies, defining critical metrics and measurement frameworks, analyzing data, and generating insights. &bull; Collaborate extensively across many teams, internationally and locally, both internally at Apple and externally with partners such as Carriers, Retailers, Banks, SMB&rsquo;s and Enterprise Resellers, Media Content Providers and more. &bull; Inspire and contribute to the large global network of Geo (global) Partner Communications Managers, sharing key findings and case studies. &bull; International travel may be required 3-4 times per year.
 
 
Minimum Qualifications 
<ul><li>
8+ years experience in marketing communications.
</li><li>Experience in international account management and/or strategy at an advertising agency or in-house marketing communications for a global brand.
</li><li>Deep understanding of digital platforms (social, eCRM, e-commerce platforms, content, performance marketing, digital in-store) and how they can be leveraged to deliver the most compelling product experience throughout the customer journey.
</li><li>Experience in brand communications - from strategy to execution.
</li><li>Fluency in English is required.
</li></ul> 
Preferred Qualifications 
<ul><li>
Passion for great work, seeing potential and nourishing it, with a tremendous ability to influence both internal and external partners to drive the work forward.
</li><li>Ability to delve deeply into a partner&rsquo;s business, marketing strategy and consumer insights, to understand challenges and find opportunities.
</li><li>Strong analytical skills and ability to knit together disparate sources of information into succinct insights, a strong strategic narrative and clear action plans.
</li><li>Ability to develop positive relationships with partners and inspire them about what's possible within their digital and CRM frameworks.
</li><li>Thrive as part of a cross-functional team, flexible and adaptable in a dynamic environment as a member of a high-performing team, yet also have the ability to lead.
</li><li>Can confidently build rapport, credibility and influence across multiple partners in a highly matrix&rsquo;d organization.
</li><li>Experience in understanding business and product strategy and consumer insights, to build a global communications strategy for partners.
</li>Bachelor&rsquo;s degree, MBA or advanced business degree. 
<li>
</li></ul> 
 
Submit Resume</div>

Partner Communications Manager, Digital Specialist CEMEA

KKR SOLUTION ENTERPRISE 

Position Summary:We are looking for a proactive and customer-focused Customer Relationship Manager (CRM) to manage and nurture client relationships in the manufacturing industry. The role involves ensuring customer satisfaction, addressing client requirements, and coordinating with internal departments to provide seamless service and timely product delivery.---Key Responsibilities:Build and maintain strong, long-term relationships with customers.Act as the primary point of contact for handling client queries, feedback, and concerns.Understand customer needs and align them with company products and services.Coordinate with production, quality, logistics, and sales teams to ensure timely fulfillment of customer orders.Monitor customer satisfaction levels and implement strategies for continuous improvement.Maintain accurate records of client interactions in CRM software/database.Identify opportunities for repeat business, upselling, and cross-selling.Handle escalations and resolve customer issues efficiently.Prepare regular reports on customer feedback, order status, and relationship performance for management review.Support the sales team in achieving business growth and retention targets.---Qualifications &amp; Skills:Bachelor&rsquo;s degree in Business Administration, Marketing, or related field.2&ndash;5 years of experience in Customer Relationship Management, preferably in manufacturing or industrial sector.Strong communication, negotiation, and interpersonal skills.Good understanding of manufacturing processes, supply chain, and customer service practices.Proficiency in CRM tools, MS Office, and reporting systems.Problem-solving mindset with ability to manage multiple clients and priorities.Customer-oriented approach with a strong sense of responsibility.Contact - 7307465318Job Types: Full-time, PermanentPay: &#8377;30,000.00 - &#8377;35,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Leave encashment</li><li>Provident Fund</li></ul>

Customer Relationship Manager (CRM)

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