crm manager

Meraki Group

Overview Job Summary : Meraki Developers is seeking a seasoned and proactive CRM Manager to lead and manage post-sales operations, client servicing, legal coordination, and collections for our real estate developments in Dubai. The ideal candidate must bring in-depth experience in Dubai's real estate sector, understand local regulations (DLD, RERA), and demonstrate proficiency in platforms like Bitrix or similar CRM systems. This role is pivotal in ensuring a premium customer journey from booking to handover. Responsibilities Team Management & Operations <ul><li>Lead, train, and supervise a team of CRM executives to ensure high-quality customer engagement.</li><li>Assign responsibilities, monitor performance, and implement best practices to streamline client interactions.</li><li>Drive productivity through regular performance reviews and coaching sessions.</li></ul> Client Relationship Management <ul><li>Serve as the escalation point for premium clients post-booking.</li><li>Ensure timely, professional, and personalized responses to client queries, concerns, and service requests.</li><li>Maintain high standards of client satisfaction throughout the customer lifecycle.</li></ul> Post-Sales Operations <ul><li>Manage complete post-sales processes: welcome calls, documentation, payment plan coordination, agreement execution, and handover preparation.</li><li>Collaborate closely with Sales, Projects, Finance, and Legal teams to ensure seamless post-sales operations and timely possessions.</li></ul> Legal Coordination & Documentation <ul><li>Oversee the accurate and timely generation of client documents (Allotment Letters, SPAs, Receipts, etc.).</li><li>Coordinate with the Legal team on Dubai-specific regulations, including RERA compliance and DLD requirements.</li><li>Address and resolve client legal queries in coordination with the legal department.</li></ul> Collections & Payment Follow-Ups <ul><li>Ensure timely collections as per agreed payment schedules.</li><li>Proactively follow up on overdue payments and manage defaulter escalation protocols.</li><li>Prepare regular collection reports and MIS for management visibility.</li></ul> Handover & Possession <ul><li>Manage the end-to-end handover process in coordination with engineering and facility teams.</li><li>Schedule pre-possession inspections, ensure snag list resolution, and arrange handover appointments.</li><li>Maintain complete possession documentation and client feedback reports.</li></ul> Qualifications Key Skills & Competencies : <ul><li>Proven leadership and team management skills.</li><li>Strong communication (verbal & written) and client servicing capabilities.</li><li>In-depth knowledge of Dubai real estate post-sales processes, RERA, and DLD compliance.</li><li>Hands-on experience with Bitrix CRM or similar real estate CRM platforms.</li><li>Exceptional organizational, documentation, and follow-up skills.</li><li>Strong analytical mindset with proficiency in reporting tools (Excel, dashboards).</li></ul> Qualifications <ul><li>Bachelor's or Master's degree in Business Administration, Marketing, or related field.</li><li>6-10 years of CRM experience in real estate; Dubai real estate development experience is mandatory.</li><li>Experience in managing collections, legal documentation, and team operations is essential.</li></ul> Preferred Industry Experience <ul><li>Residential or commercial real estate developers in Dubai.</li><li>Exposure to mid-to-high ticket property segments.</li><li>Familiarity with the Dubai Land Department (DLD), RERA processes, and client documentation norms in the UAE.</li></ul>

CRM Manager

Alghanim INDUSTRIES

Date: 4 Nov 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 The Manager Customer Relations supports the Department Managers by providing insights to fuel continuous improvement and individualized communication based on quality information through an efficient Customer Relations Management process and implementation strategy.
 Job Responsibilities
 <ul>
<li>Manage and improve Customer Relation Management according to industry best practices and company standards.</li>
<li>Setup an infrastructure or process to support Sales, After sales and Marketing through Customer Relation Management.</li>
<li>Ensure that customers receive one voice throughout the company by developing and implementing the Integrated Customer Communication Calendar.</li>
<li>Set up a meeting schedule to interact with Department Managers on a monthly basis to discuss Customer Relation Management performance.</li>
<li>Plan, implement, and obtain metrics and customer satisfaction trends; prepare insight reports for Department Managers.</li>
<li>Analyze Customer Relation Management performance through various statistical and reporting methods.</li>
<li>Ensure communication strategy is defined and implemented effectively and relevantly.</li>
<li>Ensure customer insight is obtained using the central database.</li>
<li>Develop feedback or complaint procedure for customers to use.</li>
<li>Manage customer escalations, customer incidents, and special support events.</li>
<li>Training Customer Relation Management team to deliver a high standard of customer service.</li>
<li>Plan hiring and training timelines to optimize the delivery of service performance.</li>
</ul>
Candidate Requirements
 <ul>
<li>MBA degree from a reputable university.</li>
<li>A minimum of 5 years professional experience in customer service or other service-oriented fields.</li>
<li>Written and oral communication skills in English and Arabic.</li>
<li>Excellent leadership skills to be able to manage self and teams without constant supervision.</li>
<li>Strong interpersonal skills required to develop internal and external relationships.</li>
<li>Ability to deal with difficult situations.</li>
<li>Organizational and planning skills to develop Customer Relation Management strategy.</li>
<li>Excellent problem solving skills to develop alternative solutions.</li>
<li>Excellent project management skills to manage own projects and tasks.</li>
<li>Commitment to improving customer satisfaction levels on an ongoing basis.</li>
<li>Ability to define, monitor and improve business processes with an emphasis on</li>
</ul>
Education MBA

fäm Properties Dubai

<div>
 
 We are looking for a
 
 CRM Manager
 
 to become the operational backbone of our sales organization &mdash; connecting the dots between Sales, Marketing, property developers, and external partners.
 
 
 
 
 
 This is a strategic and hands-on role where you will be responsible for reporting, coordination, and ensuring smooth execution across multiple teams.
 
 
 
 
 
 
 🔑 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage and optimize CRM reporting to give management and the sales team actionable insights.
 </li>
 <li>
 Coordinate between Sales and Marketing to ensure campaigns, leads, and follow-ups are aligned and executed.
 </li>
 <li>
 Connect with property developers&rsquo; offices regularly to strengthen relationships, gather updates, and relay critical information to the sales team.
 </li>
 <li>
 Manage property portals &ndash; ensure accurate listings, monitor performance, and maximize visibility.
 </li>
 <li>
 Identify problems across workflows and come up with clear, actionable solutions.
 </li>
 <li>
 Act as the central point of contact for cross-team communication and process alignment.
 </li>
 </ul>
 
 
 
 
 
 🧠 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 Critical thinker with strong reasoning and analytical skills.
 </li>
 <li>
 Excellent communication and diplomacy &ndash; you can align diverse stakeholders and maintain good relationships.
 </li>
 <li>
 Strong organizational and problem-solving mindset &mdash; you thrive on taking ownership and getting things done.
 </li>
 <li>
 Familiarity with CRM systems is a strong plus.
 </li>
 <li>
 Proactive and confident in interacting with developers, partners, and internal teams.
 </li>
 <li>
 Arabic Speaker
 </li>
 </ul>
</div>

CRM Manager (Arabic Speaker)

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

Brainstorm Human Resource Consultant

One of a leading Retail client in Dubai is looking for Loyalty &amp; CRM Manager to join their team.We are seeking a data-driven and customer-obsessed Loyalty &amp; CRM Manager to take full ownership of our loyalty platform and customer segmentation strategies. You will be responsible for creating impactful campaigns that deepen engagement, drive repeat purchases, and maximize customer lifetime value across our retail and eCommerce channels.This role is perfect for someone who understands the behavioral patterns of gamers and collectors, and knows how to create meaningful and exciting brand connections.Location : Dubai Key Responsibilities:1. Loyalty Program Management<ul><li>Manage and enhance the loyalty program, ensuring ongoing success and growth.</li><li>Design personalized journeys, rewards, and retention strategies that keep users engaged and active.</li><li>Monitor points accrual/redemption rates and identify gaps in engagement.</li><li>Launch exclusive perks, product access, and early previews to increase customer retention and satisfaction.</li></ul>2. Campaign Planning &amp; Execution<ul><li>Build and execute CRM and loyalty campaigns aligned with the marketing calendar, product launches, and retail priorities.</li><li>Develop targeting logic for dynamic segments based on shopping behavior and product interaction.</li><li>Run seasonal promotions, reactivation campaigns, and loyalty engagement initiatives.</li><li>A/B test creatives, CTAs, and rewards to determine optimal performance.</li></ul>3. Platform Management &amp; Automation<ul><li>Operate and optimize campaigns within CRM platforms such as MoEngage, Salesforce Marketing Cloud, Braze, Klaviyo, HubSpot, or Emarsys.</li><li>Segment audiences using behavioral, transactional, and loyalty data.</li><li>Set up automation flows for onboarding, repurchase nudges, win-back strategies, and milestone achievements.</li><li>Work with tech/data teams to ensure CRM integrations and customer data flows are accurate and scalable.</li></ul>4. Data &amp; Reporting<ul><li>Build dashboards and track key KPIs: repeat rate, engagement metrics, customer lifetime value, redemption activity, and churn trends.</li><li>Analyze campaign results and continuously refine future targeting and messaging.</li><li>Provide monthly reports to leadership with actionable insights and recommendations.</li></ul>5. Customer-Centric Brand Building<ul><li>Develop limited-edition and surprise-and-delight campaigns to reward loyal shoppers.</li><li>Collaborate with merchandising and product teams to offer exclusives, collectibles, or early access drops.</li><li>Support omnichannel initiatives that connect retail, e-commerce, and loyalty experience into a single cohesive journey.</li></ul>Key Qualifications:<ul><li>3&ndash;5 years of experience in CRM and loyalty marketing, preferably in retail or consumer digital platforms.</li><li>Hands-on experience with platforms such as MoEngage, Salesforce Marketing Cloud, Braze, Klaviyo, HubSpot, Emarsys, or similar.</li><li>Strong understanding of segmentation, RFM models, campaign management, and automation.</li><li>Familiarity with gaming and pop culture trends, fandom communities, and product cycles is a strong advantage.</li></ul>Preferred Skills:<ul><li>Highly analytical with proficiency in Excel, CRM dashboards, and campaign tracking tools.</li><li>Collaborative team player with cross-functional communication skills.</li><li>Strategic mindset with a roll-up-your-sleeves execution style.</li><li>Creative and customer-obsessed approach to problem solving.</li></ul>Job Type: Full-timePay: AED12,000.00 - AED15,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in CRM and loyalty marketing?</li><li>Do you have experience working in the retail, e-commerce, or consumer digital industry?</li><li>Do you a strong experience with CRM platforms like MoEngage, Salesforce Marketing, Cloud,Braze,Klaviyo,HubSpot,Emarsys etc?</li><li>Do you have experience setting up automation workflows (e.g., onboarding, repurchase nudges, win-back campaigns)?</li><li>Have you built dashboards or campaign reports to track customer metrics like retention, repeat rate, or lifetime value?</li><li>Are you familiar with fandom, gaming, or pop culture communities?</li><li>Which KPIs do you typically track in a loyalty or CRM campaign dashboard?</li><li>Have you ever integrated a CRM platform with other tools or data systems (like ERP, POS, or e-commerce platforms)?</li><li>Are you familiar with customer data privacy regulations (e.g., GDPR, CAN-SPAM, or local regulations)?</li></ul>Experience:<ul><li>in CRM &amp; loyalty marketing: 5 years (Required)</li><li>retail or consumer digital platforms.: 5 years (Required)</li><li>MoEngage,,Braze,Klaviyo,HubSpot,Emarsys: 5 years (Required)</li><li>gaming &amp;pop culture trends, fandom communities: 4 years (Required)</li></ul>

Loyalty & CRM Manager -Gaming & Retail

MODERN INDIA LIMITED

Job descriptionCompany: Modern India Limited Role: CRM Designation: Assistant Manager, CRM Industry: Real Estate Development Reporting to: CRM Head / Senior Manager Location: Mumbai Nariman PointAt Modern India Limited, were looking for an experienced and dedicated Assistant Manager, CRM to be a key player in managing customer relationships and enhancing the customer experience across our premium real estate projects.Job Responsibilities:1. Manage the entire customer life cycle for multiple premium residential projects, from post-sales to possession.2. Oversee customer accounts, including documentation, recovery processes, and coordinating with financial institutions for loan processing and follow-ups.3. Address customer escalations, resolve complaints, and provide consistent support and communication to ensure customer satisfaction.4. Maintain and monitor project-related documentation, such as demand notes, receipts, and NOCs.5. Collaborate with internal teams (Legal, Accounts, Finance, and Site Engineers) to handle payment processing, legal matters, audits, and project updates.6. Prepare and update daily, weekly, and monthly reports on project payment schedules, booking statuses, and customer accounts.7. Support the audit process, RERA compliance, and assist in legal registration procedures.8. Ensure MIS tracking and reporting for CRM-related data, ensuring accurate project and client information.Experience:<ul><li>Minimum 5-7 years of CRM experience in the real estate sector.</li></ul>Requirements:1. Bachelors degree in Commerce or related field.2. Proficient in MS Office, especially Excel (VLOOKUP, Pivot Tables) and ERP/CRM software such as Oracle and Tally.3. Strong communication skills with a customer-centric approach.4. Knowledge of RERA compliance and related CRM legalities.5. Ability to work collaboratively with multiple teams.Role: Construction / Manufacturing - OtherIndustry Type: Real EstateDepartment: Project &amp; Program ManagementEmployment Type: Full Time, PermanentRole Category: Construction / ManufacturingEducationUG: Any GraduateKey SkillsSkills highlighted with &lsquo;&lsquo; are preferred keyskillsERPReraFinanceLegal ComplianceCRMAccountingMISAuditingJob Types: Full-time, PermanentPay: &#8377;30,000.00 - &#8377;60,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Leave encashment</li><li>Provident Fund</li></ul>Work Location: In person

Assistant CRM Manager - Real Estate

Social Discovery Group

<div>Social Discovery Group (https://socialdiscoverygroup.com/about-us) (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. We solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal. Our portfolio includes online communication platforms focusing on AI, game mechanics, and video streaming - Dating.com, DateMyAge, Cupid Media, Dil Mil, Kiseki, and others.
SDG invests in IT startups around the world. Our investments include Open AI, Patreon, Flo, Clubhouse, Woebot, Flure, Astry, Coursera, Academia.edu, and many others.
We bring together a team of like-minded people and IT professionals specializing in the creation and development of globally impactful social discovery products. Our international team of 1200 professionals and digital nomads works all over the world.
Our teams of digital nomads work remotely from Cyprus, Malta, the USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE, Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia and many other locations.
In August 2024, we achieved Great Place to Work US Certification&trade;! This achievement reflects our core belief that a truly exceptional workplace is built on trust, pride, and camaraderie&mdash;not just great perks.
We are looking for a Senior CRM Manager to join our team.
Your main tasks will be:
<ul><li>Generate hypotheses based on analytical data, customer journey maps (CJM), key business metrics, and lifecycle and loyalty metrics.</li><li>
Create business specifications with measured potential business effects.</li><li>
Launch experiments using classic CRM channels (email, app/web push, SMS) and on-product channels (pop-ups, banners, chats, etc.).</li><li>
Analyse the results of the conducted experiments.</li><li>
Taking ownership of one of the business's most valuable CRM initiatives (increasing retention of high ARPPU clients, preventing churn, etc.).</li><li>
Proactively interact with key stakeholders, product managers, UX teams, development teams, and data analysts.</li><li>
Initiating improvements to processes and products, launching new channels, and using unusual mechanics to achieve business goals.</li></ul>
We expect from you:
<ul><li>Experienced with CRM/CDP Systems, HTML, Google Sheets / Excel, Jira / Confluence, Any BI-systems</li><li>
Understanding the main CRM metrics: OR, CR, CTOR, retention rate, churn rate, unsub rate etc.</li><li>
High level of knowledge and experience working with key business metrics: revenue, ARPPU, LTV etc;</li><li>
Strong command of both Russian and English is a must;</li><li>
Experience with SQL would be a plus.</li></ul>
What do we offer: 
<ul><li>REMOTE OPPORTUNITY to work full time;</li><li>
Vacation 28 calendar days per year;</li><li>
7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;</li><li>
Bonuses up to $5000 for recommending successful applicants for positions in the company;</li><li>
50% payment for professional training, international conferences and meetings;</li><li>
Corporate discount for English lessons;</li><li>
Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor's fees for yourself and close relatives (spouse, children);</li><li>
Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;</li><li>
Internal gamified gratitude system: receive bonuses from colleagues and exchange them for merch, team building activities, massage certificates, etc.</li></ul>
Sounds good? Join us now!</div>

CRM Marketing Manager

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