crm manager

SolarTech-UK

Department: Sales Operations Reports To: Line Manager Location: Remote Contract Type: Contractor Salary: 200 GBPRole Purpose The CRM Manager is responsible for the overall governance, administration, and optimisation of SolarTech&rsquo;s CRM systems. This includes ensuring data integrity, SLA compliance, automation performance, reporting accuracy, and seamless integration with Microsoft 365.Key Responsibilities<ul><li>System Governance &amp; Administration</li></ul>Manage daily CRM operations, roles/permissions, compliance (GDPR/audits), lead assignments, and SLA escalations.<ul><li>Data Integrity &amp; Hygiene</li></ul>Run monthly audits; ensure data accuracy, completeness, no duplicates, mandatory fields, and user compliance; oversee fair tracking.<ul><li>Issue Management &amp; Escalation</li></ul>Maintain issue log, track SLA breaches/automation failures, escalate per SOP, and coordinate with CRM vendors.<ul><li>Reporting &amp; Analytics</li></ul>Prep weekly performance inputs; handle monthly exports, dashboard updates, and flag risks/pipeline/automation issues.<ul><li>Automation &amp; Continuous Improvement</li></ul>Monitor/refine automations (assignments/reminders/trackers); test/deploy workflows; recommend improvements from trends/audits.<ul><li>Collaboration &amp; Support</li></ul>Assist Marketing/Sales with queries/training/compliance; handle audit comms; liaise with Sales/IT/vendors.Skills &amp; Competencies <ul><li>Strong knowledge of CRM systems.</li><li>Microsoft 365 expertise.</li><li>Data governance, GDPR, and compliance awareness.</li><li>Strong analytical and reporting skills (BI dashboards, Excel, Power BI).</li><li>Problem-solving and escalation management.</li><li>Excellent communication and cross-team collaboration.</li></ul>Qualifications &amp; Experience <ul><li>Proven experience in CRM management, sales operations, or IT systems administration.</li><li>Track record of implementing CRM workflows and automation.</li><li>Experience in B2B sales environments.</li><li>Familiarity with SLA monitoring, audit processes, and performance reporting.</li></ul>Job Type: Full-time

CRM Manager

Alyasra Fashion

<div>
 
 
 Job Purpose
 
 
 
 As CRM &amp; Analytics Manager, you will lead the CRM strategy through Data and Analysis in line with the brand and trading objectives that converts data into high-impact business opportunities. You will be the bridge between insights and commercial action, driving revenue growth, margin improvement, and customer lifetime value across online and offline channels in the GCC fashion &amp; footwear market.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 Own the CRM and analytics roadmap for five core domains:
 
 
 1) Customer demographics &amp; segmentation (purchase behavior, cohort analysis, CLV, churn prediction)
 
 
 2) Data and profiling (strategy, collection, enrichment)
 
 
 3) Campaign &amp; promotion effectiveness (attribution modeling, incrementality testing, ROI optimization)
 
 
 4) Inventory &amp; stock optimization (Product, category and sell through trends)
 
 
 5) Transactional &amp; omnichannel performance (basket analysis, channel shift, price elasticity, cannibalization)
 
 
 
 
 
 Translate insights into clear, actionable business opportunities and present them directly to Directors, Heads and Business unit managers.
 
 
 Partner with Marketing, Merchandising, E-commerce, Supply Chain, and Store Operations to embed analytics into decision-making.
 
 
 Design and enforce best-in-class CRM and marketing automation strategies using modern platforms (Webengage, Infobip, PowerBi, Shopify, GA/Looker etc.).
 
 
 Oversee the development of CRM dashboards, automated reporting, and predictive models.
 
 
 Drive advanced analytics initiatives: customer lifetime value modeling, propensity modeling, market basket analysis, inventory optimization algorithms, and personalized recommendation engines.
 
 
 Work closely with Cyber security teams to ensure full compliance with local data privacy regulations and champion data governance.
 
 
 Continuously scout and implement new tools, technologies, and methodologies to keep the CRM &amp; Analytics function ahead in the GCC Retail &amp; Digital space.
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 3+ years of progressive experience in CRM &amp; Analytics with a focus on consumer behavior.
 
 
 Proven track record in retail / fashion / footwear / luxury / e-commerce in the GCC or similar high-growth markets.
 
 
 Strong commercial acumen: you must demonstrate past examples where your insights directly drove financial impact.
 
 
 Experience managing omnichannel datasets (Store, e-commerce and hybrid customers).
 
 
 Excellent stakeholder management and storytelling skills; comfortable influencing business and Marketing decisions.
 
 
 
 
 
 
 
 
 
 Preferred
 
 (not mandatory)
 
 
 - Experience with machine learning use-cases in retail.
 
 
 - Arabic language proficiency.
 
 
 - Prior work in KUW, KSA or UAE retail market.
 
 
 
</div>

CRM & Analytics Manager

HR POD Careers

<div>
 
 
 Requirements:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Business Administration, or a related field.
 </li>
 <li>
 Proven experience managing a team in CRM operations, IT support, or a service-based environment.
 </li>
 <li>
 Strong knowledge of CRM systems, shift planning, and operational management.
 </li>
 <li>
 Hands-on experience in IT support and technical problem-solving.
 </li>
 <li>
 Fluency in English (both written and spoken).
 </li>
 <li>
 Excellent leadership, interpersonal, and communication skills.
 </li>
 <li>
 Strong organizational, planning, and problem-solving abilities.
 </li>
 <li>
 Should be comfortable managing shifts and schedules of the CRM &amp; IT team, ensuring operational coverage while supporting team wellbeing.
 </li>
 <li>
 Ability to thrive in a fast-paced, service-oriented company and manage multiple priorities effectively.
 
 
 
 </li>
 </ul>
 
 
 Responsibilities:
 
 
 
 
 <ul>
 <li>
 Lead, mentor, and manage the CRM &amp; IT Specialist team, ensuring high performance and professional development.
 </li>
 <li>
 Oversee CRM rostering, staff schedules, and shift management for the CRM &amp; IT team.
 </li>
 <li>
 Monitor and optimize daily operations to ensure smooth workflow and system reliability.
 </li>
 <li>
 Coordinate with other departments to ensure operational needs are met efficiently.
 </li>
 <li>
 Ensure accurate data management and reporting within CRM systems.
 </li>
 <li>
 Support and guide the team in troubleshooting IT and system-related issues.
 </li>
 <li>
 Implement process improvements to enhance efficiency, service quality, and team productivity.
 </li>
 <li>
 Conduct regular team meetings, performance reviews, and provide constructive feedback.
 </li>
 <li>
 Maintain clear and effective communication with management regarding operational updates, challenges, and solutions.
 
 </li>
 </ul>
</div>

CRM & IT Manager (Onsite, Lahore, PKR Salary)

ABOU GHALY MOTORS

<div>Job Purpose<ul><li>
The City Manager will have full ownership of the city's P&amp;L, responsible for driving growth, managing complex, real-time operations, and ensuring a safe and reliable service for our customers and developing and executing our end-to-end Customer Relationship Management (CRM) strategy. You will take ownership of our CRM platform to create personalized, multi-channel communication journeys that enhance customer engagement, increase retention, and maximize lifetime value. The ideal candidate is passionate about understanding customer behavior and skilled at using data and technology to create meaningful interactions.
</li></ul>Responsibilities<ul><li>
Own the city&rsquo;s P&amp;L, developing strategies to drive revenue, increase trip volume, and manage costs to achieve profitability targets.</li><li>
Develop and implement a comprehensive CRM strategy that covers the full customer lifecycle (onboarding, activation, engagement, retention, churn prevention, and reactivation).</li><li>
Define and manage customer segmentation to ensure communications are relevant and personalized. Recruit, train, coach, and lead a high-performing sales team, fostering a culture of success, accountability, and collaboration.
</li><li>Drive local sales efforts to grow our corporate and B2B transportation services.</li><li>
Analyze data to measure the direct impact of relationship-building initiatives on customer loyalty and business growth.</li><li>
Oversee all city-level transportation operations, including driver onboarding, training, engagement, and quality control.</li><li>
Develop and implement strategies to manage driver supply to meet fluctuating rider demand, optimizing for key metrics like ETAs, driver utilization, and trip completion rates.</li><li>
Map out and optimize customer journeys across all touchpoints. Personally lead the charge in identifying and securing major new business opportunities and high-value client accounts.</li><li>
Collaborate closely with Marketing, Sales, Product, and Data Analytics teams to ensure a cohesive customer experience and alignment on goals.</li><li>
Work closely with the Operations, Marketing, and Finance departments to ensure seamless service delivery and alignment on pricing and strategy.</li><li>
Act as the primary customer advocate within the company, translating customer feedback into actionable insights and concrete recommendations for the Product, Sales, and Operations teams.</li></ul> 

Requirements 
<ul><li>
Bachelor's degree in marketing, Business Administration, Economics, or a related field.</li><li>
A minimum of 5+ years of hands-on experience in CRM, customer lifecycle.</li><li>
Proven, demonstrable experience in developing and executing successful multi-channel CRM campaigns that drive key business metrics (retention, engagement, etc.).</li><li>
Customer-Centric Mindset</li><li>
Strong Communicator</li><li>
Proactive &amp; Results-Oriented</li></ul></div>

El Gouna City Manager

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 We are seeking a strategic and results-driven Manager Marketing CRM to join our organization in Dubai, United Arab Emirates. In this role, you will oversee the development and execution of comprehensive CRM marketing strategies that drive customer engagement, retention, and revenue growth. You will lead a team of marketing professionals, manage marketing technology platforms, and leverage data-driven insights to optimize customer experiences and campaign performance.
 
 
 <ul>
 <li>
 Develop and implement CRM marketing strategies aligned with organizational objectives and customer lifecycle goals
 </li>
 <li>
 Manage and optimize CRM platforms (Braze) to ensure effective customer data management and segmentation
 </li>
 <li>
 Lead, mentor, and supervise the marketing team, providing guidance on campaign execution, performance metrics, and professional development
 </li>
 <li>
 Design and execute multi-channel marketing campaigns including email marketing, marketing automation, and targeted customer communications
 </li>
 <li>
 Analyze customer data and marketing performance metrics to identify trends, opportunities, and areas for optimization
 </li>
 <li>
 Create and manage marketing budgets, ensuring efficient allocation of resources and strong return on investment
 </li>
 <li>
 Develop customer segmentation strategies and personalized marketing initiatives to enhance customer engagement and retention
 </li>
 <li>
 Collaborate with cross-functional teams including sales, customer service, and product to align CRM initiatives with broader business goals
 </li>
 <li>
 Conduct A/B testing and performance analysis to continuously improve campaign effectiveness and customer targeting
 </li>
 <li>
 Generate comprehensive reports and dashboards to communicate marketing performance, insights, and recommendations to senior leadership
 </li>
 <li>
 Stay current with industry trends, emerging marketing technologies, and best practices in CRM management
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience (5+ years) in CRM marketing management or similar marketing leadership role
 </li>
 <li>
 Advanced proficiency with CRM platforms such as Braze, Iterable, Customer.io, MoEngage, CleverTap
 </li>
 <li>
 Strong expertise in marketing automation, email marketing, and customer segmentation strategies
 </li>
 <li>
 Demonstrated experience with analytics tools including Google Analytics, Tableau, or similar platforms
 </li>
 <li>
 Solid understanding of customer journey mapping and lifecycle marketing principles
 </li>
 <li>
 Experience managing marketing budgets and demonstrating strong financial acumen
 </li>
 <li>
 Proven track record of leading and developing high-performing marketing teams
 </li>
 <li>
 Strong analytical and data interpretation skills with ability to translate insights into actionable strategies
 </li>
 <li>
 Excellent project management and organizational skills with ability to manage multiple initiatives simultaneously
 </li>
 <li>
 Proficiency in performance marketing and A/B testing methodologies
 </li>
 <li>
 Outstanding written and verbal communication skills with ability to present to executive stakeholders
 </li>
 <li>
 Experience with marketing technology stack integration and optimization
 </li>
 <li>
 Familiarity with Agile marketing methodologies is preferred
 </li>
 <li>
 Basic SQL or data query knowledge is a plus
 </li>
 <li>
 Strong problem-solving abilities and strategic thinking mindset
 </li>
 </ul>
</div>

Manager Marketing CRM

Food People

<div>
 
 
 LEADING INTERNATIONAL RESTAURANT OPERATOR
 
 
 
 
 LEADING THE DIGITAL STRATEGY WITHIN THE BUSINESS
 
 
 
 
 BASED IN UAE
 
 
 
 
 
 
 Food people are looking for an energetic and experienced Digital Marketing Manager to lead the digital operations for a global restaurant business. Based in Dubai, this role will drive the strategy and delivery across loyalty, CRM, e-commerce, and social media platforms. This is a key leadership role for someone who thrives in fast-paced environments, loves building digital ecosystems, and is passionate about customer engagement and innovation.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 
 <ul>
 <li>
 Develop and lead digital strategy across global markets, ensuring brand consistency and measurable impact across all touchpoints. Own and optimise the performance of digital platforms, including website UX, media buying, and social media campaigns.
 </li>
 <li>
 Lead the ongoing development, enhancement, and optimisation of the brand&rsquo;s app as a key channel for customer engagement and loyalty.
 </li>
 <li>
 Partner with global teams to roll out initiatives effectively across different regions.
 </li>
 <li>
 Lead loyalty and CRM efforts with a deep focus on data-driven engagement and retention strategies.
 </li>
 <li>
 Balance strategic leadership with hands-on involvement, rolling up your sleeves when needed to get things done.
 </li>
 <li>
 Act as the digital brand guardian, ensuring alignment between digital performance, business goals, and customer experience.
 </li>
 <li>
 Manage agency partnerships or in-house digital functions, depending on delivery needs.
 </li>
 <li>
 Drive digital performance reporting and analytics, delivering clear ROI across all digital channels.
 </li>
 </ul>
 
 
 
 
 
 KEY INGREDIENTS
 
 
 
 
 
 <ul>
 <li>
 Proven experience in a digital leadership role within or supporting the restaurant, hospitality, or consumer-facing industry.
 </li>
 <li>
 Strong background in loyalty, CRM, e-commerce, and social media with a performance mindset.
 </li>
 <li>
 Experience working either in digital agencies managing brand clients, or within brands having managed agency partnerships.
 </li>
 <li>
 Ability to drive web optimisation, digital programming, and digital strategy end-to-end.
 </li>
 <li>
 A doer and thinker, you lead teams but are equally comfortable getting hands-on.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 <li>
 Strength in digital strategy, loyalty, and CRM is essential.
 </li>
 </ul>
 
 
 
 
 
 Please note, only candidates with relevant experience will be contacted to discuss the position in more detail.
 
 
 
 
</div>

Digital Marketing Manager - Restaurants

Cintas

<div>Requisition Number: 221545<div><div><div><h2 class="jobSectionHeader">
Job Description</h2></div><div>
Job Title: IT SAP Manager (CRM) 
Job Location: Mason, Ohio 
Job Description: 
Lead, manage and coordinate the day-to-day activities of the ERP system/platform environment (i.e., CRM) and any business software applications, which includes managing a team of functional and technical partners and consultants, and ensuring the ERP system aligns with Cintas&rsquo; business processes and objectives. Provide leadership and coaching to team members, by outlining the vision and direction of the organization and team. Develop, plan and manage teamwork activities, develop project plans, and complete projects on time and on budget. Work closely with all SAP (or respective ERP) teams providing oversite on the design and development of solutions. Manage migrations from legacy systems to SAP (or respective ERP) and support of acquisitions. Partnering with business community to align initiatives and priorities with SAP &ldquo;Best Practices&rdquo; and continuously focus on SAP best practice. Collaborate with the business community to manage the project portfolio and ensure alignment of initiatives with the respective technology solutions. Continually build knowledge and stay abreast of current SAP (or respective ERP) functionality, capabilities, and technologies. This position supervises 4 direct reports, titles may be: SAP Functional Analyst-Level 3-CRM, SAP Principal Functional Analyst.</div></div><div><div><h2 class="jobSectionHeader">
Skills/Qualifications</h2></div><div>
Qualifications: 
<ul><li>
Bachelor's degree (or foreign educational equivalent) in Information Technology, Computer Science, Business or related field required.</li><li>
Minimum 10 years of experience in Information Technology.</li><li>
Minimum 5 years of experience in SAP CRM application management.</li><li>
Minimum 5 years of project management experience in an SAP environment.</li><li>
Minimum 3 years of CRM configuration experience.</li><li>
Minimum 3 years of Territory management solution of SAP.</li><li>
Minimum 2 years of WebUI experience.</li><li>
Minimum 2 years of experience in CRM Middleware B2B configuration and development.</li><li>
Minimum 1 year of integration experience with Hybris or B2B engines.</li></ul> 
Experience need not be cumulative; all experience may have been gained concurrently. 
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, provincial, or federal law. 
It is the policy of Cintas to maintain a safe, healthful and productive working environment. As part of this policy, Cintas conducts background checks and drug screens for all applicants who receive a conditional offer of employment. Cintas also conducts a Motor Vehicle Records (&ldquo;MVR&rdquo;) check prior to and/or during employment for those positions for which driving is required. (Lack of driver&rsquo;s license will not disqualify you as an applicant for a position for which driving is not required.) Offers of employment are contingent upon successfully passing a drug screen and background check, and an MVR check for positions that require driving.</div></div></div> 
Benefits 
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost. 
Additionally, our employee-partners enjoy:<div><ul><li> 
Competitive Pay</li><li>401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)</li><li>Disability, Life and AD&amp;D Insurance, 100% Company Paid</li><li>Paid Time Off and Holidays</li><li>Skills Development, Training and Career Advancement Opportunities</li></ul></div> 
Company Information 
Cintas Corporation helps more than one million businesses of all types and sizes get Ready&trade; to open their doors with confidence every day by providing products and services that help keep their customers&rsquo; facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday&reg;. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard &amp; Poor&rsquo;s 500 Index and Nasdaq-100 Index. 
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law. 
This job posting will remain open for at least five (5) days. 
Job Category: Information Technology 
Organization: Corporate 
Employee Status: Regular 
Schedule: Full Time 
Shift: 1st Shift</div>

IT SAP Manager (CRM)

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