crm manager

Meraki Group

Overview Job Summary : Meraki Developers is seeking a seasoned and proactive CRM Manager to lead and manage post-sales operations, client servicing, legal coordination, and collections for our real estate developments in Dubai. The ideal candidate must bring in-depth experience in Dubai's real estate sector, understand local regulations (DLD, RERA), and demonstrate proficiency in platforms like Bitrix or similar CRM systems. This role is pivotal in ensuring a premium customer journey from booking to handover. Responsibilities Team Management & Operations <ul><li>Lead, train, and supervise a team of CRM executives to ensure high-quality customer engagement.</li><li>Assign responsibilities, monitor performance, and implement best practices to streamline client interactions.</li><li>Drive productivity through regular performance reviews and coaching sessions.</li></ul> Client Relationship Management <ul><li>Serve as the escalation point for premium clients post-booking.</li><li>Ensure timely, professional, and personalized responses to client queries, concerns, and service requests.</li><li>Maintain high standards of client satisfaction throughout the customer lifecycle.</li></ul> Post-Sales Operations <ul><li>Manage complete post-sales processes: welcome calls, documentation, payment plan coordination, agreement execution, and handover preparation.</li><li>Collaborate closely with Sales, Projects, Finance, and Legal teams to ensure seamless post-sales operations and timely possessions.</li></ul> Legal Coordination & Documentation <ul><li>Oversee the accurate and timely generation of client documents (Allotment Letters, SPAs, Receipts, etc.).</li><li>Coordinate with the Legal team on Dubai-specific regulations, including RERA compliance and DLD requirements.</li><li>Address and resolve client legal queries in coordination with the legal department.</li></ul> Collections & Payment Follow-Ups <ul><li>Ensure timely collections as per agreed payment schedules.</li><li>Proactively follow up on overdue payments and manage defaulter escalation protocols.</li><li>Prepare regular collection reports and MIS for management visibility.</li></ul> Handover & Possession <ul><li>Manage the end-to-end handover process in coordination with engineering and facility teams.</li><li>Schedule pre-possession inspections, ensure snag list resolution, and arrange handover appointments.</li><li>Maintain complete possession documentation and client feedback reports.</li></ul> Qualifications Key Skills & Competencies : <ul><li>Proven leadership and team management skills.</li><li>Strong communication (verbal & written) and client servicing capabilities.</li><li>In-depth knowledge of Dubai real estate post-sales processes, RERA, and DLD compliance.</li><li>Hands-on experience with Bitrix CRM or similar real estate CRM platforms.</li><li>Exceptional organizational, documentation, and follow-up skills.</li><li>Strong analytical mindset with proficiency in reporting tools (Excel, dashboards).</li></ul> Qualifications <ul><li>Bachelor's or Master's degree in Business Administration, Marketing, or related field.</li><li>6-10 years of CRM experience in real estate; Dubai real estate development experience is mandatory.</li><li>Experience in managing collections, legal documentation, and team operations is essential.</li></ul> Preferred Industry Experience <ul><li>Residential or commercial real estate developers in Dubai.</li><li>Exposure to mid-to-high ticket property segments.</li><li>Familiarity with the Dubai Land Department (DLD), RERA processes, and client documentation norms in the UAE.</li></ul>

CRM Manager

Rxitsol

Job Summary:The Manager &ndash; CRM is responsible for leading the development and execution of customer relationship strategies to drive customer engagement, retention, and satisfaction. This role will oversee CRM platforms, analyze customer data, design campaigns, and coordinate with cross-functional teams to ensure a seamless customer experience throughout the customer lifecycle.Key Responsibilities:CRM Strategy &amp; Execution<ul><li>Develop and implement CRM strategies aligned with business goals to enhance customer experience and loyalty.</li><li>Manage CRM tools/platforms (Salesforce, Zoho, HubSpot, etc.), ensuring optimal usage and data integrity.</li><li>Segment customer data to design targeted campaigns and personalized communication strategies.</li><li>Coordinate with Marketing, Sales, and Customer Support to drive lead nurturing, conversion, and retention initiatives.</li></ul>Customer Journey &amp; Engagement<ul><li>Map customer journeys to identify touchpoints for engagement, automation, and improvement.</li><li>Implement and monitor customer engagement programs, loyalty schemes, and feedback mechanisms.</li><li>Track and improve key metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Lifetime Value (CLTV).</li></ul>Campaign Management<ul><li>Plan and execute CRM campaigns across email, SMS, WhatsApp, and other digital channels.</li><li>Monitor campaign performance and suggest data-driven optimizations.</li><li>Collaborate with design and content teams to create compelling messaging for CRM touchpoints.</li></ul>Data &amp; Insights<ul><li>Analyze customer behavior, feedback, and trends to generate actionable insights.</li><li>Maintain high data quality, hygiene, and security standards within the CRM system.</li><li>Prepare dashboards and reports for leadership on customer engagement and CRM effectiveness.</li></ul>Team &amp; Vendor Management<ul><li>Lead and mentor a team of CRM executives or specialists (if applicable).</li><li>Liaise with CRM vendors or third-party consultants for system enhancements or migrations.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s/Master&rsquo;s degree in Marketing, Business Administration, or a related field.</li><li>6&ndash;10 years of experience in CRM management, customer experience, or retention marketing.</li><li>Proficiency in CRM software (Salesforce, Zoho, HubSpot, or similar platforms).</li><li>Strong understanding of customer lifecycle management and data analytics.</li><li>Excellent communication, project management, and cross-functional collaboration skills.</li><li>Analytical mindset with the ability to translate data into actionable insights.</li></ul>Job Type: Full-timePay: &#8377;50,000.00 - &#8377;80,000.00 per monthExperience:<ul><li>CRM software: 5 years (Preferred)</li><li>Campaign Management: 5 years (Preferred)</li><li>Strategy &amp; Execution: 5 years (Preferred)</li></ul>Work Location: In person

KNS Infrastructure Pvt Ltd

Job Opening: CRM ManagerCompany: KNS Infrastructure Location: Bangalore Experience: 7&ndash;9 years Salary: &#8377;7&ndash;9 LPA Vacancies: 1 Industry: Real Estate &ndash; Residential Plotted DevelopmentAbout KNS InfrastructureFounded in 2007, KNS Infrastructure is a market leader in residential plotted development in Bangalore. The company is recognized for delivering premium, legally compliant developments approved by BDA and BMRDA, supported by a foundation of transparency, engineering excellence, and timely delivery.KNS Infrastructure focuses on:&middot; High-quality plotted residential layouts&middot; Modern amenities and thoughtfully landscaped communities&middot; Environmentally conscious development including rainwater harvesting and green initiatives&middot; Robust engineering practices and superior urban planningWith a team of innovative thinkers and skilled professionals, KNS Infrastructure continues to shape the future of affordable, premium living in Bangalore.About the RoleKNS Infrastructure is looking for a dynamic and experienced CRM Manager to lead customer relationship operations across our residential plotted development projects. The ideal candidate will oversee the complete customer journey&mdash;from initial booking through post-sales support until final handover. The role requires an individual with deep real estate CRM knowledge, excellent communication skills, and a passion for delivering exceptional customer service.This position plays a critical role in enhancing customer satisfaction, streamlining communication, ensuring compliance, and strengthening long-term customer trust.Detailed Job Description1. Customer Relationship Management&middot; Manage the end-to-end customer lifecycle, ensuring a seamless journey from booking, documentation, construction updates, to final possession.&middot; Develop and execute customer engagement strategies that improve satisfaction, retention, and referrals.&middot; Act as the primary point of contact for customers, ensuring timely responses and consistent communication.2. Post-Sales Operations&middot; Oversee customer onboarding after booking, including agreements, documentation, payment schedules, and welcome kits.&middot; Ensure all post-sales processes&mdash;such as registration, khata transfer, and documentation&mdash;are completed accurately and on time.&middot; Maintain a strong follow-up mechanism with customers for payments, documentation, and compliance requirements.3. Communication &amp; Coordination&middot; Liaise with internal teams such as Sales, Legal, Finance, Engineering, and Project Execution to deliver accurate information to customers.&middot; Provide customers with regular project updates, delivery timelines, and milestone achievements.&middot; Organize customer meets, site visits, walkthroughs, and engagement events when required.4. CRM System &amp; Reporting&middot; Maintain accurate customer records, data, timelines, and status updates in the CRM software.&middot; Generate weekly/monthly reports on customer interactions, conversion status, payment status, and issue resolution.&middot; Identify improvement areas within CRM processes and recommend enhancements.5. Customer Grievance Handling&middot; Manage customer complaints with empathy, ensuring quick resolution and documentation.&middot; Track common issues and propose solutions to prevent recurrence.&middot; Ensure escalation cases are handled professionally and resolved within defined timelines.6. Compliance &amp; Quality Assurance&middot; Ensure alignment with company policies, BDA/BMRDA guidelines, and regulatory requirements.&middot; Verify that all customer-facing communication is accurate, updated, and compliant.&middot; Conduct regular audits of customer documents and interactions for quality consistency.Required Qualifications &amp; Skills&middot; Graduate or Postgraduate degree in Business Administration, Marketing, Customer Relations, or any relevant field (MBA preferred but not mandatory).&middot; 7&ndash;9 years of experience in CRM, preferably in real estate, plotted development, or residential projects.&middot; Strong understanding of customer lifecycle management and post-sales processes.&middot; Excellent communication, negotiation, and interpersonal skills.&middot; Proficiency in CRM tools, customer management software, and MS Office applications.&middot; Ability to handle multiple customer accounts, prioritize tasks, and meet deadlines.&middot; Customer-first mindset with strong problem-solving and conflict-resolution abilities.&middot; Experience collaborating with cross-functional teams such as Sales, Legal, Finance, and Engineering.key skills: CommunicationAnalytical skillsTime management skillsExperience in data extraction/analysisCollaboration skillsCoordinate sales and marketing teamsInterpersonal communicationTechnical skillsCustomer serviceDetail-orientedPresentation skillsAnalyse and report CRM strategiesCustomer feedbackCustomer segmentationData analysisLeadershipProject ManagementResolve customer issuesAnalysing customer dataBulk marketing automationComputer literacyCRM softwareCRM software proficiencyCompany Timings :Office Hours: 9:00 AM &ndash; 7:00 PM ( Monday &ndash; Saturday )How to ApplyInterested candidates may send their updated CV to ravi@nexlance.co.in with the subject line: Application for CRM Manager &ndash; KNS InfrastructureJob Type: Full-timePay: &#8377;700,000.00 - &#8377;900,000.00 per yearAbility to commute/relocate:<ul><li>Vijayanagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Master's (Preferred)</li></ul>Work Location: In person

Eren Perakende

<div>
 
 For more than 35 years, Eren Retail has been bringing the world&rsquo;s leading brands to customers in Turkey. In 1990, the company entered into a partnership with Devanlay, beginning the licensed production and distribution of Lacoste. Since then, Eren Retail has served as the Turkish distributor for globally renowned brands such as Burberry, Gant, Nautica and Converse.
 
 
 
 
 
 In 2008, it launched Occasion stores, followed by the creation of the SuperStep store concept in 2012. Strengthening its online presence in 2020 through a multi-channel strategy, Eren Retail redefined retailing as an experiential journey with House of SuperStep.
 
 
 
 
 
 Expanding its portfolio with brands such as Intersport, SuperKids, Fashfed, United4 and HeartBeat, Eren Retail continues to operate with an experience&ndash;focused strategy. Today, the company has a presence in 25 countries, employs over 8,000 people and manages nearly 700 stores along with 17 digital channels worldwide.
 
 
 
 
 
 In line with our innovative approach to enhancing the customer journey across all channels, we are looking for a
 
 CRM Manager
 
 to design and deliver premium experiences for our brands.
 
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Act as the primary CRM &amp; Loyalty business partner for assigned brands, e-commerce, and sales teams, owning the CRM roadmap and its financial impact (incremental revenue, CLV uplift, ROI),
 </li>
 <li>
 Translate business goals into actionable CRM campaigns and loyalty tactics aligned with brand positioning and commercial objectives,
 </li>
 <li>
 Build a deep understanding of customer needs through research, data analysis, and insights,
 </li>
 <li>
 Develop and implement cross-channel, lifecycle-based CRM strategies (onboarding, activation, growth, retention, win-back),
 </li>
 <li>
 Design and tailor loyalty program mechanics (tiering, rewards, gamification) to brand and customer behaviors,
 </li>
 <li>
 Manage the full loyalty member lifecycle and monitor core KPIs (enrollment, redemption, churn),
 </li>
 <li>
 Partner with Data &amp; Analytics to enhance segmentation (RFM, lifecycle, affinity) and define new data requirements,
 </li>
 <li>
 Ensure CRM systems and MarTech tools effectively support the sales funnel from lead to repeat purchase,
 </li>
 <li>
 Lead CRM and data strategy for key promotional events, seasonal campaigns, and product launches,
 </li>
 <li>
 Oversee campaign planning, segmentation, execution, and a structured test-and-learn agenda (A/B tests, control groups),
 </li>
 <li>
 Manage end-to-end campaigns across email, SMS, push, in-app, and onsite channels, ensuring consistent messaging,
 </li>
 <li>
 Design retention, upsell, and cross-sell strategies to grow customer value,
 </li>
 <li>
 Monitor sales performance and proactively recommend actions to support targets,
 </li>
 <li>
 Manage CRM budgets, analyze promotion and communication costs, and optimize ROI,
 </li>
 <li>
 Analyze campaign results and prepare regular performance reports and stakeholder presentations,
 </li>
 <li>
 Manage relationships with agencies and partners to support execution and enhance the loyalty value proposition.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 BA/BS degree in a relevant field,
 </li>
 <li>
 Minimum 6 years of experience in CRM, loyalty programs, campaign management, and data-driven reporting,
 </li>
 <li>
 Preferably experience in a multi-brand, omnichannel (online + offline retail) environment,
 </li>
 <li>
 Hands-on expertise with modern CRM &amp; MarTech tools (e.g., Emarsys or similar), plus experience with CDPs/data hubs and BI tools (Power BI, Tableau, Looker),
 </li>
 <li>
 Strong stakeholder management and communication skills, with the ability to influence senior leaders and collaborate cross-functionally,
 </li>
 <li>
 High integrity, ownership mindset, and the ability to manage complex priorities with transparency,
 </li>
 <li>
 Proactive, organized, results-oriented, and able to drive initiatives end-to-end,
 </li>
 <li>
 Strategic, analytical, and creative thinker with a track record of turning insights into impactful CRM/loyalty actions,
 </li>
 <li>
 Strong customer-centric mindset, balancing experience with commercial impact,
 </li>
 <li>
 Excellent written and spoken English,
 </li>
 <li>
 Advanced MS Office skills, especially Excel.
 </li>
 </ul>
 
 
</div>

Job Summary:The Manager &ndash; CRM is responsible for leading the development and execution of customer relationship strategies to drive customer engagement, retention, and satisfaction. This role will oversee CRM platforms, analyze customer data, design campaigns, and coordinate with cross-functional teams to ensure a seamless customer experience throughout the customer lifecycle.Key Responsibilities:CRM Strategy &amp; Execution<ul><li>Develop and implement CRM strategies aligned with business goals to enhance customer experience and loyalty.</li><li>Manage CRM tools/platforms (Salesforce, Zoho, HubSpot, etc.), ensuring optimal usage and data integrity.</li><li>Segment customer data to design targeted campaigns and personalized communication strategies.</li><li>Coordinate with Marketing, Sales, and Customer Support to drive lead nurturing, conversion, and retention initiatives.</li></ul>Customer Journey &amp; Engagement<ul><li>Map customer journeys to identify touchpoints for engagement, automation, and improvement.</li><li>Implement and monitor customer engagement programs, loyalty schemes, and feedback mechanisms.</li><li>Track and improve key metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Lifetime Value (CLTV).</li></ul>Campaign Management<ul><li>Plan and execute CRM campaigns across email, SMS, WhatsApp, and other digital channels.</li><li>Monitor campaign performance and suggest data-driven optimizations.</li><li>Collaborate with design and content teams to create compelling messaging for CRM touchpoints.</li></ul>Data &amp; Insights<ul><li>Analyze customer behavior, feedback, and trends to generate actionable insights.</li><li>Maintain high data quality, hygiene, and security standards within the CRM system.</li><li>Prepare dashboards and reports for leadership on customer engagement and CRM effectiveness.</li></ul>Team &amp; Vendor Management<ul><li>Lead and mentor a team of CRM executives or specialists (if applicable).</li><li>Liaise with CRM vendors or third-party consultants for system enhancements or migrations.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s/Master&rsquo;s degree in Marketing, Business Administration, or a related field.</li><li>6&ndash;10 years of experience in CRM management, customer experience, or retention marketing.</li><li>Proficiency in CRM software (Salesforce, Zoho, HubSpot, or similar platforms).</li><li>Strong understanding of customer lifecycle management and data analytics.</li><li>Excellent communication, project management, and cross-functional collaboration skills.</li><li>Analytical mindset with the ability to translate data into actionable insights.</li></ul>Job Type: Full-timePay: &#8377;40,000.00 - &#8377;50,000.00 per monthExperience:<ul><li>CRM software: 5 years (Preferred)</li><li>Campaign Management: 5 years (Preferred)</li><li>Strategy &amp; Execution: 5 years (Preferred)</li><li>Software industry: 5 years (Preferred)</li></ul>Work Location: In person

CRM Manager- Female

BOELTER

For 95 years, Boelter has been helping our customers create unforgettable experiences. Our focus is to provide unparalleled service and high-quality products. Boelter takes your best and makes it even better.
 
Boelter participates in every aspect of the restaurant supply, hospitality, and beverage industries. From designing commercial kitchens to delivering barware supplies, from installing food service equipment to staging the perfect tabletop - with our full spectrum of services and products - we bring inspiration to the table.
 
CRM Manager (Hubspot)
 Location: Pewaukee Corporate Office
 Belong to the Boelter community that brings people together...
 We value the individual where your unique perspective builds a stronger community and fuels our passion for authentic relationships.
 POSITION SUMMARY
 
The CRM Manager is responsible for managing and optimizing the Customer Relationship Manager (CRM) system to enhance customer relationships, streamline business processes, and support business objectives.
 
ESSENTIAL DUTIES AND RESPONSIBILITES
 
<ul>
<li>Optimize Existing CRM Configuration for Sales Efficiency - Take ownership of the current CRM system to enhance its functionality and ensure it fully supports sales and customer success processes. Responsibilities include auditing the existing setup, identifying gaps in workflow alignment, and implementing improvements for lead management, pipeline visibility, and reporting accuracy. Work closely with sales leadership to customize features, streamline integrations, and drive user adoption, ensuring the CRM becomes a strategic tool for maximizing sales performance.</li>
<li>Process Optimization – works to align the CRM with business workflows. Implements automated processes, create custom fields, dashboards, and reports, and fine-tune workflows to improve operational efficiency and sales performance.</li>
<li>User Support & Training – provides training and support to users, helping associates understand system functionalities and best practices. Ensures the organization maximizes the value of the CRM for customer engagement and productivity.</li>
<li>Reporting & Analytics – generates reports and insights to inform business strategies. Analyzes customer behavior, track key performance indicators, and provide actionable recommendations for marketing, sales, and customer service.</li>
<li>Integration & Upgrades – manages integrations with other systems where applicable and oversees system upgrades or new feature deployments, ensuring minimal disruption and continued alignment with business needs.</li>
<li>System Management – oversees the configuration, maintenance, and user access of the CRM system. This includes creating user profiles, managing permissions, and ensuring data integrity. They troubleshoot technical issues and coordinate with IT or vendors to maintain system performance.</li>
<li>Data Management & Quality – ensures that customer data is accurate, complete, and up-to-date. This involves regular data cleansing, deduplication, and validation processes. High-quality data supports better analysis, reporting, and decision-making.</li>
</ul>
EDUCATION AND/OR EXPERIENCE
 
<ul>
<li>Bachelor’s degree in Business, Information Technology, or a related field.</li>
<li>5+ years experience in Hubspot administration is preferred.</li>
<li>Proven success in managing multi-site operations and large teams.</li>
<li>Strong analytical skills, problem solving abilities, and a customer oriented approach are essential.</li>
<li>Excellent organizational, decision-making, and communication skills.</li>
<li>Ability to work in a fast-paced, high-growth environment and drive change.</li>
</ul>
At Boelter, we care about our associates. We are pleased to offer a comprehensive suite of benefits that are designed to promote and support total well-being for you and your family.
 Associates working a minimum of 30 hours per week are eligible to enroll in our benefit programs. Coverage begins the first of the month following hire date for those that enroll in:
 
<ul>
<li>Medical & Prescription Drug</li>
<li>Dental</li>
<li>Vision</li>
<li>Flexible Spending</li>
<li>Health Savings Accounts</li>
<li>Long-Term Disability</li>
<li>Basic Life/AD&D</li>
<li>Supplemental Life/AD&D</li>
</ul>
Short-Term Disability coverage is provided via salary continuation at a rate of 60% of your base salary. You are eligible for this coverage after one year of employment.
 401(k) contributions can start as soon as the first payroll of employment and include a company match.
 
You can also take advantage of Associate Perks immediately such as Paid Time Off and associate discounts at our stores.
 
We are proud to offer On Demand pay to their associates. Work today and get paid tomorrow!
 Boelter is committed to offering a robust benefits package and exciting work culture that makes it a great place to work! Wont you come join us?

CRM Manager (Hubspot)

Dalal Gruh And Infra Projects

Role SummaryThe CRM will support the post-sales and customer relationship functions for the Valsad project while working from the Mumbai office. The role involves managing customer interactions, documentation, payments follow-up, and ensuring a smooth customer experience throughout the home-buying journey.Key Responsibilities1. Customer Interaction &amp; Support<ul><li>Handle daily customer queries via phone, email, and in-person meetings.</li><li>Provide accurate information regarding project updates, timelines, and documentation.</li><li>Assist in resolving customer issues and escalate when needed.</li></ul>2. Documentation Management<ul><li>Coordinate and maintain customer documents: KYC, agreements, addendums, NOCs, and possession files.</li><li>Schedule and manage agreement registration appointments with customers and legal teams.</li><li>Ensure all documents are filed, stored, and updated in CRM systems.</li></ul>3. Payment Follow-up &amp; Coordination<ul><li>Share demand letters, payment reminders, and invoice details with customers.</li><li>Follow up for payments as per the construction-linked plan.</li><li>Coordinate with the finance team for receipt updates and outstanding reports.</li></ul>4. CRM System &amp; Reporting<ul><li>Update customer records, interactions, and documents in the CRM portal.</li><li>Prepare weekly MIS reports on customer status, payments, and pending tasks.</li><li>Maintain accurate and organized customer databases.</li></ul>5. Coordination with Internal Teams<ul><li>Work closely with Sales, Technical, Legal, and Finance teams for customer requirements.</li><li>Share customer feedback with respective departments for improvement.</li><li>Coordinate for site visits, construction updates, and possession-related tasks.</li></ul>6. Possession &amp; After-Sales Support<ul><li>Assist in possession scheduling, documentation, and handover formalities.</li><li>Log customer service requests and coordinate resolution with the technical team.</li></ul>Qualifications<ul><li>Graduate in any discipline (BBA/B.Com preferred).</li><li>1&ndash;4 years of experience in CRM/Post-sales role in Real Estate preferred.</li><li>Good communication and interpersonal skills.</li><li>Basic understanding of real estate documentation and payment cycles.</li><li>Proficiency in MS Office</li></ul>Key Skills<ul><li>Customer Service</li><li>Communication &amp; Coordination</li><li>Documentation Handling</li><li>Payment Follow-up</li><li>CRM Data Management</li><li>Problem-Solving</li><li>Time Management</li></ul>Job Types: Full-time, PermanentPay: &#8377;25,000.00 - &#8377;40,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

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