crm specialist

ASPIRE 92 (SMC-PRIVATE) LIMITED

Job Description:We are seeking a skilled and detail-oriented CRM Specialist to support our marketing and sales teams by building, customizing, and optimizing our platform. The ideal candidate will have a strong understanding of CRM application, workflows, and integrations, as well as experience with dashboard and report creation within the CRM.Key Responsibilities: &middot; Manage the company&rsquo;s CRM platform&middot; Develop and manage dashboards and reports&middot; Ensure all customer data is accurately recorded and kept up-to-date in the CRM system&middot; Train other staff members on the use of the CRM system&middot; Conduct regular audits of the CRM system to ensure data integrity&middot; Analyze customer interactions and data within the CRM system to provide feedback and recommendations for improving customer service and sales strategies&middot; Identify and resolve CRM system issues&middot; Optimize and customize existing assets including landing pages, emails, and forms&middot; Build and maintain automation workflows, lists, and lead scoring models&middot; Work with internal and external teams to maintain application integrations&middot; Troubleshoot technical issues and ensure platform performance and reliability&middot; Stay up to date with features, best practices, and industry trendsRequirements &amp; Qualifications:&middot; 2+ years of experience working with CRM&middot; Experience building custom modules, email templates, and dashboards in CRM&middot; Knowledge of workflows, lead nurturing, and marketing automation&middot; Familiarity with APIs and integrating with external systems&middot; Strong attention to detail and ability to manage multiple projects simultaneously&middot; Background in digital marketing or user experienceSkills:&middot; Proven ability to manage multiple tasks and meet deadlines&middot; Strong attention to detail and organizational skills&middot; Ability to work independently and as part of a teamJob Type: Full-timeWork Location: Hybrid remote in Karachi

CRM Specialist

Kansas City University

<div><h2 class="jobSectionHeader">Job Type:</h2>
Staff<h2 class="jobSectionHeader">
Job Description:</h2>
The CRM Communications Specialist leads the design and execution of CRM-driven communications that guide prospective and applied students through key enrollment milestones. This role owns lifecycle journeys (email/SMS/portal/automation), builds segmentation and automation aligned to enrollment goals, and continuously improves messaging through testing and performance insights. In close partnership with Admissions, University Relations/Marketing, Financial Aid, Student Services, and IT/CRM administration, the CRM Communications Specialist ensures communications are clear, timely, personalized, and measurables support strong conversion and confident student decision-making.
Essential Duties and Responsibilities
Orchestration<ul><li>
Lead the end-to-end design and ongoing optimization of prospective and applicant journeys by program and stage (prospect, applicant, interview, decision, admitted, deposited, onboarding-to-handoff)</li><li>
Build segmentation, automation, and message sequencing that aligns to enrollment priorities and supports consistent stage movement</li><li>
Deliver communications that clearly reinforce next steps, deadlines, requirements, and decision-point confidence</li><li>
Exercises independent judgment in the design and optimization of CRM communication strategies supporting enrollment outcomes</li><li>
Advises enrollment leadership on communication strategy based on performance analytics and student engagement trends</li></ul>
Yield &amp; Late-Stage Support<ul><li>
Develop targeted communications and nudges that strengthen engagement and support deposit-to-matriculation outcomes</li><li>
Partner across Enrollment, Admissions, Financial Aid, and Student Services to address common friction points and improve the admitted/deposited experience</li></ul>
CRM Content Development &amp; Stewardship<ul><li>
Create and maintain CRM templates, modular content blocks, and multi-step sequences across channels (email/SMS/portal)</li><li>
Maintain a CRM communications calendar aligned to the admissions operating calendar and program milestones</li><li>
Apply clarity, accessibility, and compliance-aligned standards to all student-facing communications</li></ul>
Governance, Quality Control &amp; Coordination<ul><li>
Establish and manage communications intake, prioritization, and review process to ensure message quality, timing alignment, and stakeholder readiness</li><li>
Coordinate with CRM/Admissions Operations on data definitions, QA, automation testing, and release management</li><li>
Document journey logic, decision rules, and template libraries to support scalability and continuity</li></ul>
Measurement &amp; Continuous Improvement<ul><li>
Monitor and report on communication performance and funnel outcomes (deliverability, engagement, conversion by stage, RSVP-to-attendance, deposit conversion, onboarding completion signals)</li><li>
Conduct A/B and multivariate tests and implement improvements based on outcomes and insights</li><li>
Provide actionable recommendations to Enrollment leadership based on performance trends and student behavior signals</li></ul>
Knowledge, Skills and Abilities:<ul><li>
CRM lifecycle communications expertise (journey design, automation, segmentation)</li><li>
Excellent writing/editing for high-stakes student communications</li><li>
Strong QA, governance, and template library management</li><li>
Data literacy: reporting, testing, and optimization for conversion outcomes</li><li>
Cross-functional collaboration and project management in a cycle-based environment</li></ul>
Qualifications<ul><li>
Bachelor&rsquo;s degree in Marketing, Communications, English, Journalism, or a related field preferred</li><li>
Strong understanding of email marketing, content creation, and user engagement strategies</li><li>
Experience working with admission CRM system; preferred experience working with Slate</li><li>
Experience in implementing and using admissions CRM technology; Slate CRM experience preferred</li><li>
Must possess the ability to work effectively and positively as part of the Admissions Team</li><li>
Must be comfortable operating in a collaborative, shared leadership environment</li><li>
Ability to interface with information technology team, business analysts, functional users, external vendors and other stakeholders</li><li>
Strong analytical and problem-solving skills</li><li>
Strong customer service skills</li><li>
Ability to create technical documentation and flowcharts preferred</li><li>
Ability to work independently on a day-to-day basis</li><li>
Excellent written and verbal skills</li><li>
Proficient in Microsoft Office Suite</li><li>
Ability to anticipate needs and maintain resourcefulness</li><li>
Strong organizational and time management skills</li></ul>
Equal Opportunity Employer
KCU is committed to promoting an equal employment opportunity workplace. Equal opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without discrimination on the basis of race, color, religion, sex, age, national origin, genetic information (GINA), physical or mental disability, pregnancy, sexual orientation, gender identity, marital status, familial status, ancestry, military and/or veteran status, and/or any other status protected by applicable Federal, state or local law.
Annual Security Report
KCU is committed to providing a safe campus for students, faculty, and staff. Our annual campus security report lists campus crimes and statistics for the campus and public areas around campus for the last three years, in accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act.
Thank you for your interest in a career at KCU!</div>

CRM Communications Specialist

EWC Corporate LLC

<div>About the Role
As a CRM Engagement Specialist at European Wax Center, you&rsquo;ll play a key role in connecting with customers and driving engagement from our SMS and email marketing campaigns. In this role, you&rsquo;ll turn customer interest into confirmed bookings while maintaining a consistent, high-quality brand voice. You&rsquo;ll combine your skills as a communicator, salesperson, and brand steward, while tracking performance and providing insights that help improve marketing effectiveness across the organization. 
Who We Are<div>
European Wax Center, Inc. is the largest and fastest-growing franchisor and operator of out-of-home body waxing services in the United States, with over 1,300 locations nationwide. Our vision is to become an iconic brand that delivers profitable growth while staying true to our authentic culture.</div><div></div><div> 
Our corporate team, supports key areas of the business &mdash; including marketing, technology, accounting, finance, and operations &mdash; all focused on empowering our franchisees and strengthening the brand.</div> 
What You'll Do
Customer Messaging &amp; Lead Response<div><ul><li>
Monitor and respond promptly to inbound SMS and email responses generated from marketing campaigns.</li><li>
Engage prospective and returning guests in helpful conversations that guide them toward booking.</li><li>
Answer questions, provide recommendations, and remove friction in the decision-making process.</li><li>
Manage multiple guest conversations simultaneously while maintaining accuracy and professionalism.</li></ul></div> 
Brand Voice &amp; Experience<div><ul><li>
Represent the brand in every written interaction, ensuring tone, messaging, and values remain consistent.</li><li>
Adapt responses while staying aligned with established brand guidelines.</li><li>
Deliver thoughtful, personalized communication rather than generic replies.</li></ul></div> 
Booking Conversion &amp; Revenue Growth<div><ul><li>
Encourage guests to complete bookings.</li><li>
Identify opportunities to upsell services, packages, memberships, or add-ons.</li><li>
Use consultative selling techniques to match guests with the best experience for their needs.</li><li>
Log conversations and outcomes in CRM and scheduling systems.</li></ul></div> 
Reporting &amp; Insights<div><ul><li>
Track conversation activity, booking conversions, and upsell performance.</li><li>
Maintain organized records of customer interactions and outcomes.</li><li>
Provide regular reports on messaging performance and guest inquiries.</li><li>
Share insights with marketing and operations teams to improve campaigns.</li></ul></div> 
What Sets You Apart<div><ul><li>
Strong verbal and written communication skills.</li><li>
Customer-focused mindset with empathy and patience.</li><li>
Confidence in explaining technical or medical-related services.</li><li>
Ability to multitask in a fast-paced environment.</li><li>
Willingness to work flexible hours, including evenings and weekends.</li><li>
Ability to learn quickly and easily adapt to a dynamic environment.</li><li>
Authentic individual with impeccable integrity whose personal and professional values are consistent with EWC&rsquo;s mission, vision and values.</li><li>
Proficient in Microsoft Office Suite &ndash; Word , Excel, PowerPoint, Outlook.</li></ul></div> 
Qualifications<div><ul><li>
High school diploma or equivalent (required).</li><li>
Associate or bachelor's degree in a related field (preferred).</li><li>
Proven experience in call center environments, preferably in beauty, wellness, hospitality, or service industries.</li><li>
Familiarity with scheduling software and CRM systems (HubSpot preferred).</li><li>
Experience managing customer communications via SMS, email, or chat platforms.</li></ul></div> 
Benefits &amp; Perks 
Health &amp; Wellness<ul><li>
Medical, Dental, Vision coverage</li><li>
HDHP with HSA (employer contribution)</li><li>
Employer-paid life insurance and AD&amp;D</li><li>
Short- and long-term disability coverage</li><li>
Mental health benefits and Employee Assistance Program</li><li>
Wellness Reward Program</li></ul>
Time Off &amp; Leave<ul><li>
17 days PTO (increases with tenure)</li><li>
11 Paid Holidays</li><li>
Paid Parental, Adoption, and Foster Leave</li><li>
1 Wellness/Mental Health Day</li><li>
1 Volunteer Day</li><li>
Time off to vote</li></ul>
Financial &amp; Professional Benefits<ul><li>
401(k) Safe-Harbor Matching</li><li>
Ancillary benefits: pet insurance, legal coverage, identity theft protection, accident/hospital/critical illness coverage</li><li>
Professional Development Stipend (up to $500/year)</li></ul>
Culture &amp; Extras<ul><li>
Hybrid work: In-office Monday&ndash;Thursday, remote Friday</li><li>
Fun Committee</li><li>
Breakfast Weekly In-Office</li><li>
Diversity, Equity &amp; Inclusion Council</li><li>
Employee Discounts (waxing &amp; products)</li></ul> 
*This role is not eligible for visa sponsorship*
European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.
This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.</div>

CRM Engagement Specialist

HR POD

Requirements:<ul><li>Bachelors degree in Information Technology, Business Administration, or a related field (preferred).</li><li>Experience working with CRM systems and operational tools.</li><li>Hands-on experience in shift planning, scheduling, or workforce management.</li><li>Strong IT skills with the ability to troubleshoot basic technical issues.</li><li>Good understanding of system operations and data management.</li><li>Fluency in English (both written and spoken).</li><li>Strong organizational and problem-solving skills.</li><li>Ability to work in a fast-paced service-based environment and manage multiple operational tasks.</li></ul>Responsibilities:<ul><li>Manage CRM rostering and maintain accurate staff schedules based on operational needs.</li><li>Create and assign shifts in line with business requirements and service coverage.</li><li>Update and adjust staff shifts when operational changes occur.</li><li>Monitor CRM records to ensure data accuracy and proper scheduling.</li><li>Coordinate with internal teams to ensure smooth shift management and workforce availability.</li><li>Provide basic IT support and troubleshoot technical issues related to systems, software, and user access.</li><li>Assist in maintaining system efficiency and resolving day-to-day technical problems.</li><li>Communicate effectively with team members and management regarding scheduling and system updates.</li></ul>Job Type: Full-timePay: Rs55,000.00 - Rs60,000.00 per monthWork Location: In person

CRM & IT Specialist (Onsite, Bahria Town)

Physicians Revenue Group

Position OverviewWe are seeking a skilled and experienced Microsoft Dynamics CRM (Dynamics 365) Specialist to manage, implement, and support CRM solutions across the organization. The ideal candidate will serve as the primary point of contact for CRM support, system enhancements, and user adoption, ensuring the platform remains stable, efficient, and aligned with business objectives.Key Responsibilities<ul><li>Implement, configure, and customize Microsoft Dynamics 365 CRM solutions based on business requirements.</li><li>Translate business needs into functional and technical CRM solutions.</li><li>Provide day-to-day support, troubleshooting, and issue resolution for CRM users.</li><li>Manage and maintain integrations with ERP, finance, marketing, and other business systems.</li><li>Conduct user training sessions and maintain accurate system documentation.</li><li>Support data migration, reporting, and system enhancements to improve overall CRM performance.</li><li>Ensure CRM data governance, security roles, workflows, and dashboards are properly maintained.</li><li>Collaborate with internal teams to identify opportunities for process improvement and automation.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, Business Systems, or a related field.</li><li>3&ndash;5 years of hands-on experience working with Microsoft Dynamics 365 CRM.</li><li>Experience with Sales, Customer Service, and Marketing / Customer Insights modules.</li><li>Strong knowledge of the Microsoft Power Platform (Power Apps, Power Automate).</li><li>Experience with system integrations, APIs, and data management.</li><li>Basic understanding of Power BI, workflows, dashboards, and security roles.</li><li>Excellent communication, analytical, and problem-solving skills.</li><li>Ability to collaborate with technical teams and business stakeholders effectively.</li></ul>Preferred Qualifications<ul><li>Microsoft Dynamics 365 certifications.</li><li>Experience with Project Operations or Azure services.</li><li>Previous experience in Medical Billing or Revenue Cycle Management (RCM) environments is a plus.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li> Are you available to work from 07:00 PM to 04:00 AM?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>5year: 1 year (Preferred)</li></ul>Work Location: In person

Senior D365 CRM

<div>
 
 About The Role
 
 
 
 We are seeking a skilled and detail-oriented HubSpot Specialist to manage, optimize, and scale our HubSpot platform to support marketing, sales, and customer success operations. You will play a critical role in improving business processes through CRM optimization, marketing automation, and system integrations.
 
 
 This role requires a proactive problem-solver with strong analytical and technical skills who can translate business requirements into efficient workflows, reporting systems, and CRM configurations within HubSpot.
 
 
 
 What will be your responsibilities?
 
 
 
 <ul>
 <li>
 Manage and maintain HubSpot CRM, including contacts, companies, deals, pipelines, and custom properties.
 </li>
 <li>
 Design and implement automation workflows to streamline marketing, sales, and customer success processes.
 </li>
 <li>
 Create and manage dashboards and reports to provide insights into marketing and sales performance.
 </li>
 <li>
 Maintain CRM data quality through data governance practices such as deduplication, validation rules, and data hygiene.
 </li>
 <li>
 Collaborate with marketing, sales, and product teams to gather requirements and implement CRM solutions.
 </li>
 <li>
 Support marketing automation initiatives including email campaigns, lead scoring, segmentation, and lifecycle management.
 </li>
 <li>
 Manage and support integrations between HubSpot and other internal or third-party tools.
 </li>
 <li>
 Troubleshoot CRM issues and optimize existing workflows and automations.
 </li>
 <li>
 Provide internal support and guidance to teams using HubSpot.
 </li>
 <li>
 Document processes, configurations, and CRM best practices.
 </li>
 <li>
 Stay up to date with HubSpot platform updates and recommend improvements to current processes.
 </li>
 <li>
 Work in an Agile environment with iterative delivery and continuous feedback.
 
 
 </li>
 </ul>
 
 What are we looking for, and what does it require to be the right fit for this role?
 
 
 
 <ul>
 <li>
 Strong understanding of HubSpot CRM and its core capabilities.
 </li>
 <li>
 Experience working with HubSpot Marketing Hub, Sales Hub, or Service Hub.
 </li>
 <li>
 Proficiency in building workflows, automation, and lead management systems.
 </li>
 <li>
 Experience creating reports, dashboards, and performance analytics.
 </li>
 <li>
 Familiarity with CRM data management and data hygiene best practices.
 </li>
 <li>
 Experience integrating HubSpot with third-party platforms and tools.
 </li>
 <li>
 Strong problem-solving and analytical skills.
 </li>
 <li>
 Ability to translate business requirements into CRM configurations and automation.
 </li>
 <li>
 Understanding of SaaS tools and CRM-driven business processes.
 </li>
 <li>
 Strong communication skills and ability to work cross-functionally with multiple teams.
 
 
 </li>
 </ul>
 
 Required Experience And Educational Background
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Computer Science, Information Systems, Marketing, or a related field.
 </li>
 <li>
 Minimum of 2+ years of hands-on experience working with HubSpot or similar CRM platforms.
 </li>
 <li>
 Experience managing CRM workflows, automation, and reporting.
 
 
 </li>
 </ul>
 
 Why Join AIO?
 
 
 
 Our mission is to revolutionise the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their businesses. Our platform, designed to meet the unique challenges faced by restaurants, combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.
 
 
 We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That's why we offer an all-in-one super app platform for all of their needs, from front-of-the-house operations like ordering, payment, marketing and rewards, to back-of-the-house management like inventory, staff, and financials.
 
 
 We are laser-focused on becoming a significant player in the $55 billion worth restaurant tech SaaS market. You will be a part of a world-class Silicon Valley-funded startup.
</div>

HubSpot Specialist

AIO App Inc

<div><h3 class="jobSectionHeader">About the Role</h3>
We are seeking a skilled and detail-oriented HubSpot Specialist to manage, optimize, and scale our HubSpot platform to support marketing, sales, and customer success operations. You will play a critical role in improving business processes through CRM optimization, marketing automation, and system integrations.
This role requires a proactive problem-solver with strong analytical and technical skills who can translate business requirements into efficient workflows, reporting systems, and CRM configurations within HubSpot.
<h3 class="jobSectionHeader">What will be your responsibilities?</h3>
<ul><li>Manage and maintain HubSpot CRM, including contacts, companies, deals, pipelines, and custom properties.</li><li>Design and implement automation workflows to streamline marketing, sales, and customer success processes.</li><li>Create and manage dashboards and reports to provide insights into marketing and sales performance.</li><li>Maintain CRM data quality through data governance practices such as deduplication, validation rules, and data hygiene.</li><li>Collaborate with marketing, sales, and product teams to gather requirements and implement CRM solutions.</li><li>Support marketing automation initiatives including email campaigns, lead scoring, segmentation, and lifecycle management.</li><li>Manage and support integrations between HubSpot and other internal or third-party tools.</li><li>Troubleshoot CRM issues and optimize existing workflows and automations.</li><li>Provide internal support and guidance to teams using HubSpot.</li><li>Document processes, configurations, and CRM best practices.</li><li>Stay up to date with HubSpot platform updates and recommend improvements to current processes.</li><li>Work in an Agile environment with iterative delivery and continuous feedback.</li></ul>
<h3 class="jobSectionHeader">What are we looking for, and what does it require to be the right fit for this role?</h3>
<ul><li>Strong understanding of HubSpot CRM and its core capabilities.</li><li>Experience working with HubSpot Marketing Hub, Sales Hub, or Service Hub.</li><li>Proficiency in building workflows, automation, and lead management systems.</li><li>Experience creating reports, dashboards, and performance analytics.</li><li>Familiarity with CRM data management and data hygiene best practices.</li><li>Experience integrating HubSpot with third-party platforms and tools.</li><li>Strong problem-solving and analytical skills.</li><li>Ability to translate business requirements into CRM configurations and automation.</li><li>Understanding of SaaS tools and CRM-driven business processes.</li><li>Strong communication skills and ability to work cross-functionally with multiple teams.</li></ul>
<h3 class="jobSectionHeader">Required Experience and Educational Background:</h3>
<ul><li>Bachelor's degree in Business, Computer Science, Information Systems, Marketing, or a related field.</li><li>Minimum of 2+ years of hands-on experience working with HubSpot or similar CRM platforms.</li><li>Experience managing CRM workflows, automation, and reporting.</li></ul>
<h3 class="jobSectionHeader">Why Join AIO?</h3>
Our mission is to revolutionise the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their businesses. Our platform, designed to meet the unique challenges faced by restaurants, combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins. 
We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That's why we offer an all-in-one super app platform for all of their needs, from front-of-the-house operations like ordering, payment, marketing and rewards, to back-of-the-house management like inventory, staff, and financials. 
We are laser-focused on becoming a significant player in the $55 billion worth restaurant tech SaaS market. You will be a part of a world-class Silicon Valley-funded startup.</div>

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CRM Specialist

CRM Communications Specialist

CRM Engagement Specialist

CRM & IT Specialist (Onsite, Bahria Town)

Senior D365 CRM

HubSpot Specialist

HubSpot Specialist