crm support specialist

Naffco

<div></div><div><p><i>Experience:</i> 2 - 8 yrs. | Opening: 1
<br>
<i>Education:</i>Bachelors in Computer Application(Computers)<br>
<i>Nationality:</i> Any Nationality<br>
<i>Industry Type:</i>Industrial Products / Heavy Machinery<br>
<i>Functional Area:</i>Administration Feb 11,2026<br>
</p><p></p><div><div>
</div></div><div></div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<p></p><div><ul><li>Lead CRM system configuration, customization, and maintenance to align with evolving business requirements.</li><li>
Administer user access, roles, and security settings within the CRM, ensuring data integrity and compliance.</li><li>
Develop and deliver CRM training programs to end-users, fostering system proficiency and adoption.</li><li>
Troubleshoot and resolve CRM-related issues, providing timely and effective technical support.</li></ul><p></p>
</div><p></p><div><h3 class="jobSectionHeader"><b>Desired Candidate Profile</b></h3>
<p></p><div><ul><li>Bachelor's degree in Information Technology, Business Administration, or a related field is preferred.</li><li>
Possess a minimum of 3 years of experience in CRM administration, preferably with Salesforce or similar platforms.</li><li>
Demonstrate proficiency in CRM configuration, customization, and report generation.</li><li>
Exhibit strong analytical and problem-solving skills, with the ability to troubleshoot technical issues effectively.</li></ul><p></p>
</div><p></p>Keyword: CRM Support Specialist,System Configuration,Workflow Automation,CRM Specialist,CRM Administrator,CRM Analyst,Reporting and Analytics,CRM Management</div></div><p></p>

CRM Administrators

Solutions Metrix

<div><p><b>Join Our Team!</b><br>
We are looking for a proactive, customer focused Technical Support Specialist with strong Microsoft Dynamics 365 (CRM) experience to join our growing team. In this role, you will help customers resolve issues, improve support workflows, and adopt best practices so they get maximum value from their CRM investment. You will collaborate closely with Delivery, Customer Success, Sales, and Finance, and you will take ownership of customer communications from ticket intake through resolution. If you enjoy troubleshooting, working directly with clients, and continuously improving how support is delivered, we would like to meet you.</p><br>
<p></p>
<p><b>
Your Responsibilities</b></p>
<p><b>
Customer Support &amp; Issue Resolution</b></p>
<ul>
<li>Serve as the first point of contact for customer support requests (email, phone, portal).</li>
</ul><ul><li>Diagnose and troubleshoot Dynamics 365 (CRM) issues, identify root causes, develop and implement fixes.</li>
</ul><ul><li>Provide functional guidance, including no code configuration and business process adjustments.</li>
</ul><ul><li>Escalate complex technical issues to internal teams or partners while maintaining ownership of follow up and customer communication.</li>
</ul><ul><li>Advise customers on best practices and improvements aligned with their business processes.</li>
</ul>
<p><b>Ticket Management &amp; Communication</b></p>
<ul>
<li>Triage, categorize, prioritize, and assign incoming tickets to the appropriate team.</li>
</ul><ul><li>Track ticket progress, provide clear updates, and ensure customers receive timely communications.</li>
</ul><ul><li>Monitor SLAs and proactively follow up to minimize delays.</li>
</ul><ul><li>Capture customer feedback after resolution and identify recurring issues.</li></ul><br>
<p></p>
<p><b>
Internal coordination and stakeholder communication</b></p>
<ul>
<li>Coordinate and confirm effort estimates and assumptions with consultants and communicate timelines and expectations to customers.</li>
</ul><ul><li>Coordinate with Delivery, Sales, Customer Success, and Finance to manage resource allocation and handle requests outside contracted scope (including documentation and justifications).</li>
</ul>
<p><b>Process optimization and team enablement</b></p>
<ul>
<li>Maintain and improve support SOPs, internal knowledge base, and customer facing documentation.</li>
</ul><ul><li>Support onboarding and training of new team members on tools and workflows.</li>
</ul><ul><li>Help onboard customers to the support portal and reinforce support processes.</li></ul><br>
<p></p>
<p><b>
Your Profile</b></p>
<p><b>
Education &amp; Experience</b></p>
<ul>
<li>3 to 5 years of experience in technical support or customer service, ideally in a SaaS, CRM, or consulting environment.</li>
</ul><ul><li>Bachelor&rsquo;s degree in computer science, IT, or a related field or equivalent professional experience in a technical support capacity.</li>
</ul>
<p><b>Technical skills</b></p>
<ul>
<li>Strong working knowledge of Microsoft Dynamics 365 (CRM), including development, configuration and troubleshooting.</li>
</ul><ul><li>Familiarity with no-code development and business process configurations.</li>
</ul><ul><li>Understanding of support workflows, triaging, and SLA-based environments.</li>
</ul>
<p><b>Soft Skills</b></p>
<ul>
<li>Excellent customer service, interpersonal, and problem-solving skills.</li>
</ul><ul><li>Clear and professional communication, both written and verbal.</li>
</ul><ul><li>Able to remain calm and focused under pressure.</li>
</ul><ul><li>Strong attention to detail and organizational skills.</li>
</ul>
<p><b>Nice to have</b></p>
<ul>
<li>Certification in other CRM tools like Creatio or SugarCRM</li>
</ul><ul><li>Working knowledge of French</li></ul><br>
<p></p>
<p>
If you enjoy solving problems, streamlining processes, and working directly with clients, apply today and be part of a collaborative, customer-focused team!</p></div>

Technical Support Specialist, CRM Systems (Microsoft Dynamics 365)

Skyline Technologies

<p><b>Skills Required:</b></p><ul><li>Strong written communication skills.</li><li>Ability to multitask and handle multiple chat sessions.</li><li>Familiarity with CRM tools (Amazon CRM experience preferred).</li><li>Problem-solving and customer-handling skills.</li><li>Basic technical understanding of e-commerce processes.</li></ul><p><b>Job Description:</b></p><p>The <b>Customer Chat Support Associate &ndash; Amazon CRM</b> is responsible for providing real-time assistance to customers through chat while utilizing Amazon&rsquo;s CRM tools to manage customer interactions. The role involves resolving inquiries related to orders, payments, shipments, product details, and account issues. The associate ensures a smooth customer experience by accurately documenting interactions, updating customer records, and following Amazon&rsquo;s communication and quality guidelines.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle customer queries via chat in a timely and professional manner.</li><li>Use Amazon CRM systems to access customer information, update records, and track issue resolution.</li><li>Provide accurate information regarding orders, returns, refunds, deliveries, and product details.</li><li>Escalate complex issues to senior support or technical teams when necessary.</li><li>Maintain high standards of service quality, customer satisfaction, and communication etiquette.</li><li>Meet daily performance metrics such as response time, resolution time, and customer satisfaction scores.</li><li>Follow all Amazon privacy, security, and compliance guidelines.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs100,000.00 per month</p><p>Work Location: In person</p>

Customer Chat Support Associate – Amazon CRM

Oaktree Capital Management

<div><div>Our Company</div><div>
Oaktree is a leader among global investment managers specializing in alternative investments, with over $200 billion in assets under management. The firm emphasizes an opportunistic, value-oriented and risk-controlled approach to investments in credit, private equity, real assets and listed equities. The firm has over 1400 employees and offices in 24 cities worldwide.</div><div></div><div>
We are committed to cultivating an environment that is collaborative, curious, inclusive and honors diversity of thought. Providing training and career development opportunities and emphasizing strong support for our local communities through philanthropic initiatives are essential to our culture.</div><div>
For additional information please visit our website at <div>www.oaktreecapital.com</div>.</div><div></div><div>
Scope And Responsibilities</div><ul><li> Electronically, post and track client reports and statements within the OCP Admins database platform.</li><li>Provide ongoing support to CRM and OCP Admins database users.</li><li>Process and maintain data within the CRM system (Salesforce), encompassing tasks such as updating client information, contact data, account and mailing records.</li><li>Maintain high data quality by conducting routine reconciliations and regular maintenance within the CRM system and OCP Admins database to standardize data and resolve discrepancies.</li><li>Manage and process mass e-mail communications for clients and prospects, including the use of HTML e-mail templates.</li><li>Leverage creativity and innovative thinking to streamline administrative processes and contribute new ideas for enhancing client communications and data management.</li></ul><div></div><div>
Experience required<br>
<ul><li>At least 2 years of relevant experience, ideally within financial services.</li></ul></div><ul><li>Previous experience working with a CRM data management system, preferably Salesforce, and mass email tools including those utilizing HTML templates.</li><li>Demonstrated ability to manage tasks with competing priorities and deadlines, including independently prioritizing and initiating additional value-added activities.</li><li>Strong written and verbal communication skills.</li><li>Ability to exercise independent judgment to plan, prioritize, and organize diverse workloads for self and others.</li><li>Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, SharePoint, and Outlook.</li><li>Proven ability to multi-task and manage mass mailing distributions.</li></ul><div></div><div>
Personal Attributes</div><ul><li>Exceptional organizational skills with keen attention to detail.</li><li>Excellent interpersonal, verbal, and written communication abilities.</li><li>Self-motivated and proactive, with a proven capability to take initiative.</li><li>Ability to perform effectively under pressure and meet deadlines.</li><li>Strong work ethic, with the ability to quickly establish credibility and gain the confidence of colleagues and clients.</li><li>Team-oriented, demonstrating high integrity and professionalism.</li><li>Creative and innovative mindset, consistently seeking new approaches to improve workflows and solve challenges.</li></ul><div></div><div>
Equal Opportunity Employment Policy</div><div></div><div>
Oaktree is committed to diversity and to equal opportunity employment. Oaktree does not make employment decisions on the basis of race, creed, color, ethnicity, national origin, citizenship, religion, sex, sexual orientation, gender identity, gender expression, age, past or present physical or mental disability, HIV status, medical condition as defined by state law (genetic characteristics or cancer), pregnancy, childbirth and related medical conditions, veteran status, military service, marital status, familial status, genetic information, domestic violence victim status or any other classification protected by applicable federal, state and local laws and ordinances. This policy applies to hiring, placement, internal promotions, training, opportunities for advancement, recruitment advertising, transfers, demotions, layoffs, terminations, recruitment advertising, rates of pay and other forms of compensation and all other terms, conditions and privileges of employment. This policy applies to all Oaktree applicants, employees, clients, and contractors. Staff members wishing to report violations or suspected violations of this policy should contact the head of their department or Human Resources.</div><div></div><div>
For positions based in Los Angeles</div><div></div><div>
For those applying for a position in the city of Los Angeles, the firm will consider for employment qualified applicants with a criminal history in a manner consistent with applicable federal, state and local law.</div></div>

Account Administration, Analyst

Bionic Talent

<div>
 <strong>
  About the client:
  <br/>
  <br/>
 </strong>
 Our client is a digital marketing agency specializing in helping home service businesses grow through comprehensive digital solutions. They transform websites into lead-generating assets while building brand awareness through SEO, social media, and paid advertising campaigns.
 <br/>
 <br/>
 <strong>
  About the role:
  <br/>
  <br/>
 </strong>
 Our client is seeking a highly skilled
 <strong>
  CRM Specialist
 </strong>
 to manage, optimize, and maintain CRM systems that support digital marketing operations and internal workflows. This role is ideal for someone with strong technical expertise, sharp attention to detail, and proven experience handling CRM setups and automations in a digital marketing agency environment.
 <br/>
 <br/>
 <strong>
  Experience Working In Digital Marketing Agencies Is Required.
  <br/>
  <br/>
 </strong>
 <strong>
  What you&rsquo;ll be doing:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage and maintain CRM systems to ensure data accuracy and reliability
  </li>
  <li>
   Configure and optimize CRM workflows, automations, and pipelines
  </li>
  <li>
   Coordinate with internal teams to align CRM processes with operational needs
  </li>
  <li>
   Use ClickUp and GHL to support CRM-related workflows and integrations
  </li>
  <li>
   Identify and resolve CRM inefficiencies while implementing improvements to
  </li>
  <li>
   enhance performance
  </li>
  <li>
   Regularly communicate with internal stakeholders to ensure CRM usage aligns with
  </li>
  <li>
   business goals
  </li>
  <li>
   Drive continuous improvement initiatives to optimize CRM functionality
  </li>
  <li>
   Ensure internal teams follow established CRM processes and SOPs for consistent
  </li>
  <li>
   usage
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Who are we looking for?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of 3 years of experience working as a CRM Specialist
  </li>
  <li>
   Experience working with ClickUp, GHL, and other CRM/project management tools
  </li>
  <li>
   Basic understanding of digital marketing factors, mainly SEO and Google Ads.
  </li>
  <li>
   Proficient with AI tools and technologies relevant to CRM and marketing
  </li>
  <li>
   automation
  </li>
  <li>
   Strong communication skills to work with multiple internal stakeholders
  </li>
  <li>
   Excellent organizational and problem-solving skills
  </li>
  <li>
   Ability to work independently in a fast-paced, remote environment
  </li>
  <li>
   Experience working in digital marketing agencies is required
  </li>
  <li>
   US experience is required.
  </li>
  <li>
   Fluent in English, oral and written.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Position:
 </strong>
 CRM Specialist
 <br/>
 <br/>
 <strong>
  Remote Status:
 </strong>
 Fully Remote
 <br/>
 <br/>
 <strong>
  Working Hours:
 </strong>
 9 am - 5 pm EST
 <br/>
 <br/>
 <strong>
  Salary:
 </strong>
 USD 1500 - USD 1800
 <br/>
 <br/>
 <strong>
  Internal Job ID:
 </strong>
 1121
</div>


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