crm support specialist

ScrumAD Private Limited

Key Responsibilities:1. Respond to customer queries via live chat, email, and phone calls in a timely and professional manner.2. Assist users with CRM platform navigation, features, and troubleshooting.3. Identify, diagnose, and resolve technical and user-related issues.4. Provide clear instructions and guidance to customers to help them use the system effectively.5. Maintain accurate records of customer interactions and issues in the CRM system.6. Escalate complex technical issues to the appropriate teams when necessary.7. Follow up with customers to ensure their issues are fully resolved.8. Maintain a high level of customer satisfaction and response quality.9. Stay updated on CRM features, updates, and internal processes.Collaborate with internal teams to improve product usability and customer experience.Requirements: Proven experience in customer support or CRM support role.<ul><li>&middot; Excellent communication skills (verbal and written).</li><li>&middot; Strong problem-solving and troubleshooting abilities.</li><li>&middot; Ability to handle multiple chats, emails, and calls simultaneously.</li><li>&middot; Basic technical understanding of CRM systems or SaaS platforms.</li><li>&middot; Customer-focused attitude with patience and professionalism.</li><li>&middot; Good time management and organizational skills.</li><li>&middot; Ability to work independently and in a team.</li></ul>Preferred Skills (Optional):<ul><li>&middot; Experience with CRM tools like HubSpot, Salesforce, or similar platforms</li><li>&middot; Knowledge of ticketing systems and helpdesk tools</li><li>&middot; Familiarity with SaaS products or tech support environments</li><li>&middot; Multitasking in high-volume support environments</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

CRM support Specialist

We are looking for a Technical CRM Support Specialist to join our growing team. This is a full-time, on-site night shift role supporting US-based clients. we are Located in DHA 2 Islamabad. we donot provide transport facility or Remote working option.The ideal candidate should have a Computer Science / IT background, excellent English communication skills, and the ability to analyze technical issues and provide effective solutions.You will work directly with international clients via email, chat, and phone calls, helping them resolve technical and CRM-related issues while ensuring a high level of customer satisfaction.This role is ideal for someone who is analytical, solution-oriented, and comfortable working in a fast-paced technical support environment.Key Responsibilities<ul><li>Provide technical support to US clients through email, chat, and phone</li><li>Troubleshoot CRM, software, and technical issues efficiently</li><li>Identify problems by analyzing client queries and system behavior</li><li>Provide clear and professional communication while assisting clients</li><li>Document issues, troubleshooting steps, and resolutions in the system</li><li>Collaborate with internal teams when escalation is required</li><li>Manage multiple support requests simultaneously</li><li>Continuously learn about product updates and system improvements</li><li>Maintain high customer satisfaction and response quality</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field</li><li>Excellent English communication and comprehension skills</li><li>Minimum 1 year experience in Technical Support / CRM Support / Customer Support</li><li>Strong problem-solving and analytical thinking ability</li><li>Experience supporting clients via email, chat, and calls</li><li>Ability to understand technical issues quickly and propose solutions</li><li>Strong multitasking and time management skills</li><li>Ability to work independently and within a team environment</li><li>Fast learner with ability to adapt to new tools and systems</li></ul>Preferred Skills<ul><li>Experience working with CRM systems (HubSpot, Salesforce, Zoho, etc.)</li><li>Experience supporting international clients (especially US clients)</li><li>Knowledge of ticketing systems or help desk software</li><li>Basic understanding of web technologies, APIs, or databases</li></ul>if you think you are a good fit for this role feel free to share your cv on whatsapp 0331-9867842 or email your cv at hr@scrumad.comJob Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Describe a technical problem you solved for a customer and how you resolved it.</li><li>How quickly can you learn a new software or CRM tool?</li></ul>Less than 1 week 1&ndash;2 weeks More than 2 weeksWork Location: In person

Technical (CRM) Support Specialist

We are looking for a Technical CRM Support Specialist to join our growing team. This is a full-time, on-site night shift role supporting US-based clients. we are Located in DHA 2 Islamabad. we donot provide transport facility or Remote working option.The ideal candidate should have a Computer Science / IT background, excellent English communication skills, and the ability to analyze technical issues and provide effective solutions.You will work directly with international clients via email, chat, and phone calls, helping them resolve technical and CRM-related issues while ensuring a high level of customer satisfaction.This role is ideal for someone who is analytical, solution-oriented, and comfortable working in a fast-paced technical support environment.Key Responsibilities<ul><li>Provide technical support to US clients through email, chat, and phone</li><li>Troubleshoot CRM, software, and technical issues efficiently</li><li>Identify problems by analyzing client queries and system behavior</li><li>Provide clear and professional communication while assisting clients</li><li>Document issues, troubleshooting steps, and resolutions in the system</li><li>Collaborate with internal teams when escalation is required</li><li>Manage multiple support requests simultaneously</li><li>Continuously learn about product updates and system improvements</li><li>Maintain high customer satisfaction and response quality</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field</li><li>Excellent English communication and comprehension skills</li><li>Minimum 1 year experience in Technical Support / CRM Support / Customer Support</li><li>Strong problem-solving and analytical thinking ability</li><li>Experience supporting clients via email, chat, and calls</li><li>Ability to understand technical issues quickly and propose solutions</li><li>Strong multitasking and time management skills</li><li>Ability to work independently and within a team environment</li><li>Fast learner with ability to adapt to new tools and systems</li></ul>Preferred Skills<ul><li>Experience working with CRM systems (HubSpot, Salesforce, Zoho, etc.)</li><li>Experience supporting international clients (especially US clients)</li><li>Knowledge of ticketing systems or help desk software</li><li>Basic understanding of web technologies, APIs, or databases</li></ul>if you think you are a good fit for this role feel free to share your cv on whatsapp0331-9867842 or email your cv at hr@scrumad.comPay: Rs60,000.00 - Rs100,000.00 per monthExperience:<ul><li>CRM support: 1 year (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Work Location: In person

CRM Technical Support Specialist

Job Description: we at ScrumAD looking to onboard CRM Support specialists for our DHA 2 , Islamabad branch. it's an on-site Full time Night shift role.Key Responsibilities:1. Respond to customer queries via live chat, email, and phone calls in a timely and professional manner.2. Assist users with CRM platform navigation, features, and troubleshooting.3. Provide clear instructions and guidance to customers to help them use the system effectively.4. Escalate complex technical issues to the appropriate teams when necessary.5. Follow up with customers to ensure their issues are fully resolved.6. Maintain a high level of customer satisfaction and response quality.7. Stay updated on CRM features, updates, and internal processes.Requirements:<ul><li>Bachalor's Degree in Computer Sciences or IT</li><li>Excellent communication skills (verbal and written).</li><li>Proven experience in customer support or CRM support role.</li><li>Strong problem-solving and troubleshooting abilities.</li><li>Ability to handle multiple chats, emails, and calls simultaneously.</li><li>Basic technical understanding of CRM systems or SaaS platforms.</li><li>Customer-focused attitude with patience and professionalism.</li><li>Good time management and organizational skills.</li><li>Ability to work independently and in a team.</li></ul>Preferred Skills (Optional):<ul><li>Experience with CRM tools like HubSpot, Salesforce, or similar platforms</li><li>Knowledge of ticketing systems and helpdesk tools</li><li>Familiarity with SaaS products or tech support environments</li><li>Multitasking in high-volume support environments</li></ul>if you think you have relevant knowledge and experience and want to excel at next level here is your chance. Share your CV on Whatsapp 0331-9867842Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

CRM (Product) Support Specialist

We are looking for a Technical CRM Support Specialist to join our growing team. This is a full-time, on-site night shift role supporting US-based clients. we are Located in DHA 2 Islamabad. we donot provide transport facility or Remote working option.The ideal candidate should have a Computer Science / IT background, excellent English communication skills, and the ability to analyze technical issues and provide effective solutions.You will work directly with international clients via email, chat, and phone calls, helping them resolve technical and CRM-related issues while ensuring a high level of customer satisfaction.This role is ideal for someone who is analytical, solution-oriented, and comfortable working in a fast-paced technical support environment.Key Responsibilities<ul><li>Provide technical support to US clients through email, chat, and phone</li><li>Troubleshoot CRM, software, and technical issues efficiently</li><li>Identify problems by analyzing client queries and system behavior</li><li>Provide clear and professional communication while assisting clients</li><li>Document issues, troubleshooting steps, and resolutions in the system</li><li>Collaborate with internal teams when escalation is required</li><li>Manage multiple support requests simultaneously</li><li>Continuously learn about product updates and system improvements</li><li>Maintain high customer satisfaction and response quality</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field</li><li>Excellent English communication and comprehension skills</li><li>Minimum 1 year experience in Technical Support / CRM Support / Customer Support</li><li>Strong problem-solving and analytical thinking ability</li><li>Experience supporting clients via email, chat, and calls</li><li>Ability to understand technical issues quickly and propose solutions</li><li>Strong multitasking and time management skills</li><li>Ability to work independently and within a team environment</li><li>Fast learner with ability to adapt to new tools and systems</li></ul>Preferred Skills<ul><li>Experience working with CRM systems (HubSpot, Salesforce, Zoho, etc.)</li><li>Experience supporting international clients (especially US clients)</li><li>Knowledge of ticketing systems or help desk software</li><li>Basic understanding of web technologies, APIs, or databases</li></ul>if you think you are a good fit for this role feel free to share your cv on whatsapp0331-9867842 or email your cv at hr@scrumad.comPay: Rs70,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Describe a situation where you helped a client in resolving a technical problem.</li><li>how would you explain a technical issue to a non-technical person?</li></ul>Work Location: In person

Customer Support Specialist

Thermo Fisher Scientific

<div>Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As part of the Thermo Fisher Scientific team, you&rsquo;ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world&rsquo;s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Location/Division Specific Information
This position is within the Specialty Diagnostics Group at Thermo Fisher Scientific. The ideal employee can be remotely based in the US central or eastern time zone or remotely based in United Kingdom.
Discover Impactful Work
As a SalesForce.com Support Specialist, you will support the users of our SalesForce.com system. Will provide guidance on the usage and policies of the system. Working with the team, this role will define and document business specifications, application functionality, and workflow requirements. This position will define test plans, test scripts and conduct business testing. Working with business and technical resources, members of the CRM team, divisional representatives and IT, you will support new releases through testing and communication.
A Day in the Life<ul><li>
Data Stewardship to include User, data enrichment, data de-duplication, and general data hygiene</li><li>
Support the CRM user community and the software development/technical teams through which requirements and support flow</li><li>
Capture business requirements from business community and IT community</li><li>
Work with and lead super users in the direction around changes, issues, and Improvements and other areas that help drive the goals of CRM</li><li>
Provide day to day business user support of CRM system</li><li>
Creation &amp; Maintenance of production quality operational dashboards, data reports and analysis</li><li>
Training to small groups via web</li><li>
Document data and system improvements or change requests</li><li>
Communication of changes and issues within region supporting</li><li>
Perform testing on issues and improvements</li><li>
Act closely with system collaborators from all divisions in the business</li><li>
Support CRM//Power BI/CPQ Projects as needed</li><li>
Support of SalesForce.com user submitted tickets</li><li>
Other Duties as assigned</li></ul>
Keys to Success
Education<ul><li>
Bachelor&rsquo;s Degree from an accredited higher learning institution preferred</li><li>
Equivalent experience and proficiency accepted in lieu of Associates/Bachelor's degree.</li></ul>
Experience<ul><li>
1-2 years of experience with Salesforce.com, CPQ &amp; Power BI strongly preferred</li><li>
Experience with eliciting information from users to support SalesForce.com</li><li>
Experience in a Scientific or Pharmaceutical environment is advantageous</li></ul>
Knowledge, Skills and Abilities<ul><li>
SFDC Business Analyst or Administrator or AI certified desired</li><li>
Must be results oriented with a good attention to detail</li><li>
Experience leading projects and timelines</li><li>
Must have strong written and oral communication skills, proficient in written &amp; oral English</li><li>
Interact professionally with a diverse group of domain authorities, managers, and executives</li></ul>
For US based hires<ul><li>
Must be legally authorized to work in the United States without sponsorship.</li><li>
Must be able to pass a comprehensive background check, which includes a drug screening.</li></ul></div>

Sales Operations Analyst II

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10000 crm support specialist jobs Near Me

CRM support Specialist

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Sales Operations Analyst II

Sales Operations Analyst II