cross technology managed services engineer

NTT DATA

<div>Make an impact with NTT DATA 
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion &ndash; it&rsquo;s a place where you can grow, belong and thrive.<div>
Your day at NTT DATA 
As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary role will be to provide exceptional service to our clients by proactively identifying and resolving technical incidents. You will ensure that client infrastructure is configured, tested, and operational, leveraging your deep technical expertise to solve complex problems and enhance our service quality. 
 
Part of your Responsibilities will entail pre-emptive service incident resolution, product reviews, and operational improvements. You will manage high-complexity tickets, perform advanced tasks, and provide diverse solutions while ensuring zero missed service level agreement (SLA) conditions. Your role will also involve mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications. 
 
You will conduct necessary checks, apply monitoring tools, and respond to alerts, identifying issues before they become problems. Logging incidents with the required level of detail, you will analyse, assign, and escalate support calls. Additionally, you will proactively identify opportunities for optimization and automation, ensuring continuous feedback to clients and affected parties. 
 
Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts. 
 
You will engage with third-party vendors when necessary and keep systems and portals updated as prescribed. As a senior engineer, you will coach L2 teams on advanced troubleshooting techniques and support the implementation and delivery of projects, disaster recovery functions, and more, ensuring all actions adhere to client requirements and timelines.</div><div> 

To thrive in this role, you need to have:<ul><li>
Extensive Managed Services experience handling complex cross-technology infrastructure.</li><li>
Strong understanding of ITIL processes.</li><li>
Proven experience working with vendors and/or third parties.</li><li>
Ability to communicate and work across different cultures and social groups.</li><li>
Effective planning skills, even in changing circumstances.</li><li>
Positive outlook and ability to work well under pressure.</li><li>
Active listening skills and adaptability to changing client needs.</li><li>
Client-focused approach to create positive client experiences throughout their journey.</li><li>
Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).</li></ul></div>
Workplace type:
On-site Working
About NTT DATA 
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world&rsquo;s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&amp;D.
Equal Opportunity Employer 
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters&mdash;whether in writing or by phone&mdash;in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.</div>

Cross Technology Managed Services Engineer (L3)

Ooredoo Group of Companies

<div>About Us: 
Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!
About the Business Unit: 
Ooredoo's Business BU is a critical part of the company's first line customer facing activities for all Business Accounts and has a significant role to play in long term business value creation through product design, achievement of sales revenue, profit and customer satisfaction, as defined in the annual business plans. modes: responding to specific partnership requests from other departments (e.g., Product Hub, Professional Services)and proactively scouting partners based on industry trends and market opportunities. The Managed Services department is an integral revenue growth area to the newly created business solution division focused initially on providing services in the established managed connectivity and security areas and mandated with overall growth in revenue and in further new domains such as cloud. Whereas the professional services team is the overall lead in acquisition and delivery of projects, the managed services team is focused on offering and maintaining managed services as on-going customer services (recurring revenues). OQ is sending a strong signal to the enterprise market by giving focus to the managed services domain as a means to enhance customer value and engagement continuously with the OQ quality of service, and for that, the Managed services team is responsible for building and delivering that quality.
About the Role: 
This role is responsible for developing, managing, and enhancing Ooredoo's Managed Security Services portfolio to meet market demand and business objectives. The role collaborates closely with account managers, technology teams, product development, and strategic partners/vendors to design, position, and deliver innovative cybersecurity services that drive growth and customer satisfaction. For more details, please click here.
About You:<ul><li> 
10 years' experience in a similar role.</li><li>
Led the end-to-end lifecycle of Managed Security Services (MSSP) offerings from concept, design, and pricing to launch and continuous improvement</li><li>
Worked closely with account managers and presales teams to identify customer needs, build value propositions, and support complex deal closures.</li><li>
Collaborated with technology and product development teams to ensure service quality, scalability, and alignment with evolving cybersecurity trends.</li><li>
Managed strategic relationships with global and regional vendors/partners to enhance Ooredoo's MSSP capabilities and competitive advantage.</li><li>
Delivered measurable business outcomes by driving revenue growth, customer satisfaction, and operational excellence across the MSSP portfolio.</li><li>
Experience as Product Manager within an MSSP organization for Managed SOC Services that is coupled with a solid background as a technical solution architect/presales engineer for Managed Cyber Security Services.</li><li>
Solid experience with business case development, driving pricing and commercials, and negotiating contractual terms for Managed Security Services including experience in solution pricing models</li><li>
Ability to work cross-functionally with sales, operations, and project management teams to ensure the successful delivery and satisfactory service performance for Managed SOC customers</li><li>
Ability to support sales teams with customer presentations, RFP responses, and competitive differentiators.</li></ul></div>

Senior Specialist Solutions - Security

ICE Consulting

<div>Who We Are:
ICE Consulting is a leading Managed IT Services company focused on delivering comprehensive solutions to small and medium-sized enterprises. Since our inception, we have been dedicated to providing exceptional managed services in the areas of IT infrastructure, security, and cloud services. We pride ourselves on our commitment to innovation and client satisfaction.
Who You Are:
You are an experienced Senior Systems Engineer with a passion for technology and a knack for solving complex problems. Your expertise in systems engineering allows you to manage and optimize systems&rsquo; performance while ensuring reliability and security. You thrive in a collaborative environment and are skilled at communicating with clients to understand their needs and deliver tailored solutions.
Job Overview:
As a Senior Systems Engineer, you will play a crucial role in the design, implementation, and management of IT systems for our clients. You will work closely with cross-functional teams to ensure that client solutions are integrated effectively. This position can be based either remotely or in our Milpitas office, depending on your preference. Your responsibilities include:
<ul><li>Deploying and maintaining on-premises and cloud-based systems</li>
<li>Managing system integrations and workflows</li>
<li>Monitoring system performance and performing troubleshooting as needed</li>
<li>Providing technical support to clients and managing client relationships</li>
</ul>Requirements<ul>
<li>
7+ years of experience in systems engineering or administration in an MSP environment</li>
<li>In-depth knowledge of Active Directory, DNS, and networking protocols</li>
<li>Proficiency in cloud technologies, specifically AWS and Microsoft Azure</li>
<li>Experience managing VMware environments and enterprise storage solutions</li>
<li>Strong understanding of backup and recovery solutions, particularly Veeam</li>
<li>Familiarity with Office 365 and G Suite administration</li>
<li>Experience with server operating systems (Windows and Linux)</li>
<li>Strong analytical skills and problem-solving abilities</li>
<li>Excellent communication skills with a customer-focused approach</li>
<li>Able to work independently and manage multiple projects simultaneously</li></ul></div>

Senior Systems Engineer

Capital Security Systems

Capital Technology Solutions (CTS) is a dynamic IT systems integrator delivering innovative technology solutions across multiple domains, including cloud computing, cybersecurity, digital transformation, infrastructure, and smart solutions. We are seeking a talented Senior Project Engineer with 5-7 years of experience to join our growing team and contribute to cutting-edge projects in IT and enterprise solutions.Key Responsibilities:<ul><li>Lead and manage IT infrastructure and technology projects from initiation to completion.</li><li>Develop project plans, timelines, and resource allocation for Cybersecurity, Cloud Solutions, IoT, AI, BPM, and IT Managed Services.</li><li>Coordinate with internal teams, vendors, and stakeholders to ensure project success.</li><li>Ensure projects adhere to quality, compliance, and security standards.</li><li>Perform risk assessments and implement mitigation strategies to avoid project delays.</li><li>Provide technical guidance and oversee the deployment of enterprise networking solutions, cloud environments, and IT security solutions.</li><li>Assist in pre-sales activities by evaluating customer requirements and designing appropriate solutions.</li><li>Monitor project budgets, track progress, and report to management on key project metrics.</li><li>Stay updated with emerging IT trends, automation, and business process optimization to enhance CTS&rsquo;s service offerings.</li><li>Prepare technical documentation, project reports, and best practice guidelines.</li></ul>Required Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, Engineering, or a related field.</li></ul><ul><li>5-7 years of experience in project engineering, IT infrastructure, or systems integration.</li></ul><ul><li>Strong understanding of IT project management methodologies (Agile, Waterfall, etc.).</li></ul><ul><li>Hands-on experience with cloud platforms (AWS, Azure, Google Cloud) and virtualization.</li></ul><ul><li>Expertise in enterprise networking, cybersecurity solutions, and IT-managed services.</li></ul><ul><li>Experience in deploying backup and disaster recovery solutions (Veeam, Acronis, Veritas, Nexsan).</li></ul><ul><li>Strong knowledge of IoT, AI-driven solutions, and business process automation (BPM).</li></ul><ul><li>Ability to lead cross-functional teams and manage multiple projects simultaneously.</li></ul><ul><li>Strong problem-solving, analytical, and leadership skills.</li></ul><ul><li>Excellent communication, client interaction, and technical documentation skills.</li></ul><ul><li>Relevant certifications such as PMP, PRINCE2, AWS Certified Solutions Architect, or CISSP are preferred.</li></ul>Job Types: Full-time, PermanentPay: QAR9,000.00 - QAR12,000.00 per monthApplication Deadline: 31/10/2025

Senior Project Engineer - IT

<div>Line of Service
Advisory
Industry/Sector
Technology
Specialism
Advisory - Other
Management Level
Senior Associate
Job Description &amp; Summary
As a Process Quality &amp; Process Improvement Engineer within the Managed Services team, you will be responsible for ensuring the delivery of high-quality services by establishing a quality management system, implementing and monitoring quality assurance frameworks, conducting audits, and driving continuous improvement initiatives. You will collaborate closely with delivery teams to embed quality gates across the service lifecycle, support compliance with internal and international standards (e.g., ITIL, ISO 9001), and proactively identify and mitigate quality risks.
Key Responsibilities:
<ul><li>Establish a quality management system for the Managed Services team, across Middle East
</li><li>Design and implement quality assurance strategies aligned with ITIL and ISO standards.
</li><li>Conduct quality audits and reviews across the managed services team to ensure adherence to defined processes.
</li><li>Support service setup with quality gates including scope agreement, resourcing, and reporting structures.
</li><li>Collaborate with stakeholders to define KPIs and monitor quality performance metrics.
</li><li>Facilitate root cause analysis and corrective action planning for identified gaps.
</li><li>Maintain documentation control and configuration management practices.
</li><li>Provide training and coaching on quality standards and best practices.
</li></ul>Required Skills &amp; Competencies:
<ul><li>Strong understanding of quality frameworks: ITIL / ISO20000 / CMMI for Services / ISO 9001.
</li><li>Experience in process improvement and quality governance in delivery environments.
</li><li>Familiarity with Agile methodologies (Scrum, SAFe).
</li><li>Excellent analytical, documentation, and communication skills.
</li><li>Ability to work cross-functionally in a matrixed environment.
</li></ul>Certifications / Knowledge (At least 2 are preferred):
<ul><li>Certified Six Sigma Green Belt
</li><li>ISO 9001 - Quality Management Systems
</li><li>ISO2000 - IT Service Management
</li><li>CMMI for Services
</li><li>ITIL Foundation (especially relevant for managed services)
</li></ul>Education &amp; Experience:
<ul><li>Bachelor&rsquo;s degree in Computer Science, Engineering, or related field.
</li><li>5+ years of experience in service management quality assurance, process improvement, or delivery governance roles.
</li></ul>Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Creativity, Database Administration, Database Management System (DBMS), Database Performance Management, Database Quality Assurance, Database Troubleshooting, Data Error Checking, Data Integrity, Data Management, Data Management Plan (DMP), Data Management Platform (DMP), Data Profiling, Data Quality, Data Quality Assessment, Data Quality Assurance Testing, Data Quality Automation, Data Quality Improvement Plans (DQIP), Data Science Troubleshooting, Data Warehousing Quality Assurance, Embracing Change {+ 15 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
Yes
Job Posting End Date</div>

ETIC, Quality & Process Improvement - Senior Associate

Flotek

Job Title: Managed Print Engineer Location: St Asaph, North Wales (travel is expected as part of this role) Salary: £26k - £32k Per Annum Job Type: Full Time / Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity, Comms and Managed Print Solutions to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" The role: As a Managed Print Engineer at Flotek, you will play a pivotal role within our dedicated print installation and service team. You will be part of the team responsible for the delivery of professional print solutions, ensuring that every project is executed to the Flotek standard. Your responsibilities will include not only maintaining and exceeding established service benchmarks, but also actively identifying opportunities for process improvement. Collaboration is at the heart of this role-you will work in close partnership with the Managed Print Service Manager, Your expertise and proactive approach will help shape the future of our managed print services, ensuring our partners consistently receive exceptional support and value. Responsibilities: <ul> <li>Reporting to the Managed Print Service Manager</li><li>Stay updated on industry trends and Flotek technologies</li><li>Responsible for giving world-class service at all times</li><li>Responsible for delivering your Managed Print installation projects on time and within budget</li><li>Responsible for communicating with clients and internal project managers.</li><li>Hands-on and remote technical troubleshooting</li><li>Creating and maintaining detailed project documentation to ensure effective handover to our support teams</li><li>Deliver product training to end users as well as internally at Flotek.</li><li>Installation of 3rd party software applications to partner PC and server devices</li><li>Ensure effectiveness of print management reporting applications at partner sites</li><li>Mentor and support the growth of aspiring Managed Print Engineers.</li></ul> What we're looking for: <ul> <li>A positive attitude with a can do approach to everything!</li><li>Excellent communication skills</li><li>Previous experience in a managed print delivery / service role in a technology business</li><li>Great technical ability to diagnose faults accurately and efficiently.</li><li>Experience in using a CRM to log installation / service notes</li><li>Be partner focused to understand and identify user needs</li><li>Experience of Konica Minolta and Lexmark desirable</li><li>Excellent organisational skills and the ability to prioritise work effectively.</li><li>Excellent external partner liaison skills,</li><li>Ability to prioritise personal workload.</li><li>Happy to travel to partner sites over the UK</li><li>Full UK Driving Licence</li></ul> Benefits: <ul> <li>Salary dependent on experience within range of £26,000 - £32,000 per annum</li><li>Includes company van.</li><li>EMI Share Equity Scheme - own a slice of the "Purple Pie."</li><li>Day off for your birthday.</li><li>Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays.</li><li>Give back day to support your chosen charity.</li><li>Savings on gym memberships, shopping and other discounts available through Perkbox.</li><li>Variety of social events & team building opportunities are available.</li><li>Opportunities for professional development and career progression.</li></ul> Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Candidates with the experience or relevant job titles of Managed Print Engineer, Service Engineer, MPS Engineer, Field Engineer, Technical Engineer, Copier Engineer may also be considered for this role.<img src="https://www.jobg8.com/Tracking.aspx?HuNA3DPAJ8usmw1%2f9lTrTFYwSTKnYI7Xm" width="0" height="0" />

Managed Print Engineer

MRI Software

<div><div>MRI Software is seeking a Manager of Managed Services (Property Accounting) to join our team in Chennai! This individual will be responsible for overseeing the daily functions of the India region Managed Services team. The Manager of Managed Services will report directly to the Senior Director of Support in India, with dotted lines to Managed Services Practice Leaders in NA, EMEA, and APAC.</div><div></div><div>
Responsibilities:</div><ul><li>
Local Managed Services oversight, leadership and people management of Managed Services employees as part of the India Managed Services Global Delivery Center and with planned expansion to support global Managed Services needs that is built for scale;</li><li>
Engaging with various Business leaders locally and globally (NA, EMEA, and APAC) to help build and support the Managed Services team in India, with a focus on culture and community, people management, and delivery excellence.</li><li>
Drive global integration and standardization in India. Work with Managed Services Department Service Offering Leadership to build a better global infrastructure built for scale through adoption of policies, standard operating procedures, and training/cross-training for India Managed Services teams;</li><li>
Working with global and local leadership to ensure commonality of approach as well as working with regional and global leadership for resource management and development;</li><li>
Contribute vision and leadership consistent with the MRI&rsquo;s Services strategic plans and objectives to deliver technology initiatives in support of the growth of the organization;</li><li>
Optimizing solutions to improve performance, productivity, or reduce costs within or across the Services Departments; and</li><li>
Be the Managed Services representative for unique challenges and needs of the Managed Services India team within the broader Managed Services leadership structure.</li></ul><div>
Knowledge and Skills:</div><ul><li>
8 years plus years&rsquo; experience within a Business Management or related field and 5 years&rsquo; experience managing a global team or other relevant leadership experience</li><li>
Leadership: Demonstrated ability to inspire a team to achieve great things</li><li>
Execution: Demonstrated ability to take concrete actions to deliver and inspire</li><li>
Polished skills in communication, leadership, planning, motivation, coaching and cross team collaboration</li><li>
Excellent documentation and presentation skills</li><li>
Collaborator with Problem Solving, &lsquo;Can-do&rsquo; Mindset and a client centric focus</li><li>
Experience with other business SaaS offerings a plus</li></ul><div>
Education:</div><ul><li>
Bachelor&rsquo;s degree in Business Management or related field; Masters preferred &ndash; and/or relevant qualification and/or relevant experience</li></ul><div>
Benefits:</div><ul><li>
Hybrid working arrangements (2/3 days in the office)</li><li>
Annual performance-related bonus</li><li>
6x Flexi Anyday: knock 2.5 hours off your any day.</li><li>
Engaging, fun &amp; inclusive culture: check out the MRI Software APAC Insta feed and stories!</li></ul><div></div><div>
About Us</div><div></div><div> 
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!</div><div></div><div> 
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can&rsquo;t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.</div><div></div><div> 
We believe MRI is more than just a workplace; it&rsquo;s a connected community of people who truly feel they belong. Whether we&rsquo;re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we&rsquo;re passionate about creating a work environment that makes you excited to show up every single day.</div><div></div><div> 
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that&rsquo;s our goal every day. Because that&rsquo;s what industry leaders do. Whether you&rsquo;re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.</div><div></div><div> 
Amazing growth requires amazing employees. Are you up to the challenge?</div><div>
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don&rsquo;t hesitate to apply. We&rsquo;d love to hear from you!</div><div></div><div> 
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.</div><div>
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!</div></div>

Manager- Property Accounting

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