cruise consultant

American Cruise Lines

<div>
 American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.
 
 
 The Cruise Director is the most visible advocate for guests and is responsible for creating a fun atmosphere onboard while always engaging guests through a series of activities, shows, events, presentations and socializing throughout the cruise. The Cruise Director manages the entertainment, presentations, activities, events and communications on board. This leadership role requires an energetic, creative, talented individual with previous cruise/resort experience, extraordinarily polished presentation skills, collaborative approach, team spirit, and a passion for guest satisfaction. The Cruise Director reports to the Hotel Manager.
 
 
 At American Cruise Lines, we are driven by our values&mdash;
 
 Optimism, Commitment, Patriotism, and Merit
 
 . These values shape our culture, our service, and our people, guiding us as we work together to
 
 Share America&rsquo;s Story on the Finest American Ships.
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience.
 </li>
 <li>
 Effectively communicate to guests via the shipboard daily program, television, stage, public address system and one-on-one interaction and socialization.
 </li>
 <li>
 Socialize with guests at every opportunity including, but not limited to, mealtimes and cocktail hour.
 </li>
 <li>
 Greet guests as they depart for and return from shore excursions.
 </li>
 <li>
 Make daily Noon announcement/update; make every effort to make all PA announcements as the &ldquo;voice&rdquo; of the cruise.
 </li>
 <li>
 Meet with Excursions Director, Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling.
 </li>
 <li>
 Create the daily Ship to Shore.
 </li>
 <li>
 Host Officer Introduction and Excursion Briefing.
 </li>
 <li>
 Assist in the delivery of the Safety Briefing with the Captain.
 </li>
 <li>
 Ensure lounges are prepared for activities, events, presentations and shows (lounge configuration, A/V requirements, etc.).
 </li>
 <li>
 Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker&rsquo;s A/V needs.
 </li>
 <li>
 Create and update bulletin board daily.
 </li>
 <li>
 Work with Excursions Director to prepare folders and materials for turnaround day.
 </li>
 <li>
 Act as company representative at pre-cruise hotels on turnaround day.
 </li>
 <li>
 Promote onboard sales and brand loyalty by hosting re-booking events.
 </li>
 <li>
 Oversee proper VIP guest service delivery.
 </li>
 <li>
 Communicate and report regularly to the Home Office as to the status of the cruise, guest issues and recovery, and the evaluations of Guest Speakers, Instructors and Entertainers.
 </li>
 <li>
 Perform bartending duties as needed with other management personnel.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be considered.
 </li>
 <li>
 Proficiency in Microsoft Office Suite applications
 </li>
 <li>
 Extremely polished speaking/presentation skills required.
 </li>
 <li>
 Strong interpersonal and social skills required.
 </li>
 <li>
 Strong critical thinking skills required.
 </li>
 <li>
 Must possess a strong sense of production and presentation.
 </li>
 <li>
 Basic knowledge of audio/visual equipment required.
 </li>
 <li>
 Must be enthusiastic, outgoing, confident, and always have a can-do attitude.
 </li>
 <li>
 Excellent time management and attention to detail.
 </li>
 <li>
 Transportation Worker Identification Credential (TWIC).
 </li>
 <li>
 Ability to perform the essential functions of the job with or without accommodation.
 
 
 
 </li>
 </ul>
 
 Attributes for Success:
 
 
 
 <ul>
 <li>
 Ability to engage guests throughout each cruise.
 </li>
 <li>
 Superior time management.
 </li>
 <li>
 Ability to manage and solve problems.
 </li>
 <li>
 Sense of urgency in all guest, crew, and home office requests.
 </li>
 <li>
 Positive attitude and receptive to continuous performance feedback.
 
 
 
 </li>
 </ul>
 
 Work Schedule:
 
 
 
 <ul>
 <li>
 7 Days per week while onboard the ship.
 </li>
 <li>
 6 to 8 weeks working and living onboard the ship / 1 to 2 weeks off.
 </li>
 <li>
 This is a full-time, exempt position.
 
 
 
 </li>
 </ul>
 
 Essential Functions:
 
 
 
 <ul>
 <li>
 Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.
 </li>
 <li>
 Ability to work around 12 hours per day.
 </li>
 <li>
 Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20&rdquo; diameter hatch.
 </li>
 <li>
 Ability to stand for your entire shift.
 </li>
 <li>
 Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.
 </li>
 <li>
 Ability to frequently bend, squat and reach.
 </li>
 <li>
 Ability to live and work on board a vessel for extended periods of time.
 </li>
 <li>
 Ability to use stairs frequently.
 
 
 
 </li>
 </ul>
 
 Compensation and Benefits:
 
 
 
 <ul>
 <li>
 Competitive daily rate.
 </li>
 <li>
 Health, dental, vision, and 401(k) with match.
 </li>
 <li>
 Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and training.
 
 
 
 </li>
 </ul>
 Applicant Acknowledgment
 
 
 By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
 
 
 Equal Opportunity Employer
 
 
 
 American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. &lrm;American Cruise Lines bases all employment decisions on business needs, job requirements, and individual &lrm;qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. &lrm;This policy applies to all aspects of employment and employment decisions, including, but not limited to, &lrm;hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access &lrm;to benefits.&lrm;
 
 
 
 <ul>
 <li>
 Job sites across the nation.
 </li>
 <li>
 This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.
 </li>
 </ul>
</div>

Cruise Director

Aisle & Abroad

<div>
 Position Overview
 
 
 We are seeking service-oriented and detail-focused individuals to join our team as an Cruise Booking Agent. This role focuses on assisting clients with researching cruise options, coordinating reservations, and ensuring a smooth booking experience from start to finish.
 
 
 This is an entry-level opportunity within the travel industry. No prior cruise or travel experience is required. Structured onboarding and training are provided.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist clients with researching cruise itineraries, destinations, and cabin options
 </li>
 <li>
 Coordinate and confirm cruise reservations, including travel dates and guest details
 </li>
 <li>
 Respond to client inquiries regarding cruise lines, onboard experiences, and requirements
 </li>
 <li>
 Review booking details for accuracy and completeness
 </li>
 <li>
 Maintain organized records of client reservations and communications
 </li>
 <li>
 Provide support before and after travel to ensure a positive experience
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Customer-focused mindset with attention to detail
 </li>
 <li>
 Comfortable navigating online booking systems and digital tools
 </li>
 <li>
 Ability to work independently in a remote environment
 </li>
 <li>
 Customer service, hospitality, or administrative experience is helpful but not required
 
 
 
 
 
 </li>
 </ul>
 What We Offer
 
 
 
 <ul>
 <li>
 Structured onboarding and step-by-step training
 </li>
 <li>
 Access to cruise booking platforms and supplier resources
 </li>
 <li>
 Ongoing professional development opportunities
 </li>
 <li>
 Flexible remote work environment
 </li>
 <li>
 Supportive and collaborative team culture
 
 
 
 
 
 </li>
 </ul>
 Ideal Candidate
 
 
 This role is ideal for individuals interested in cruise travel, customer service, or remote work opportunities, as well as those exploring entry into the travel industry.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Cruise Booking Agent | Work From Home

New York City Economic Development Corporation

<div><div><div>Our Vision: To make New York City the global model for inclusive innovation and economic growth, fueled by the City's diverse people and businesses.
</div>
<div>Our Mission: Creating a vibrant, inclusive, and globally competitive economy for all New Yorkers.
</div></div>
Position Overview: NYCEDC is seeking a collaborative and analytically driven professional to join the Cruise portfolio team. This role offers the opportunity to contribute to a dynamic portfolio that advances economic growth, environmental sustainability, and socially responsible urban tourism.

Reporting to the Vice President of Cruise, the Senior Associate plays a key role in managing financial performance and data-driven decision-making across the Cruise portfolio. This position oversees operating and capital budgeting, maintains and analyzes financial and operational datasets, and supports financial modeling and scenario analysis. The role also develops a strong understanding of contractual agreements to inform strategic and operational decisions.

Responsibilities:
<ul>
<li>Support the Cruise portfolio's strategic priorities by leading targeted workstreams and executing initiatives that support departmental goals.</li>
<li>Design and implement systems that drive efficient operational performance across the Cruise portfolio, including managing annual budgets, producing monthly and quarterly financial reports, and conducting variance and data analyses to support decision-making.</li>
<li>Build and maintain structured datasets to track key performance indicators (KPIs), enabling effective monitoring, reporting, and data visualization.</li>
<li>Partner with cruise lines, terminal operators, vendors and internal teams to collect, analyze, and report on key operational metrics, including berthing utilization, shore power usage, employment, and transportation trends.</li>
<li>Support business development and negotiations by performing quantitative analyses that strengthen financial performance and market competitiveness.</li>
<li>Coordinate capital planning efforts by collaborating across teams to evaluate, justify, and manage capital projects and funding strategies.</li>
<li>Execute core asset management functions, including supporting tenant engagement, reviewing financial reports, and monitoring lease pipelines, expirations, arrears, collections, insurance matters, and litigation.</li>
<li>Develop financial models and underwriting analyses to support redevelopment initiatives and other large-scale investments.</li>
<li>Enhance decision-making by identifying process improvements, mitigating risks, and ensuring regulatory compliance.</li>
<li>Lead and contribute to cross-functional projects by serving as either a project manager or a collaborative team member, depending on business needs.</li>
<li>Analyze asset utilization and profitability against industry benchmarks and recommend strategies to optimize portfolio performance.</li>
<li>Provide team support by contributing to broader priorities and offering coverage as needed.</li>
</ul>
Minimum Qualifications:
<ul>
<li>Bachelor's degree in data science, finance, accounting, economics, business, public, urban development or a related field; Master's degree in related field preferred</li>
<li>3+ years of work experience in real estate, finance, data, public policy, transportation, real estate redevelopment, asset management, and/or strategic consulting</li>
<li>Demonstrated interest in sustainability, including initiatives related to shore power, renewable energy, infrastructure, or responsible tourism</li>
<li>Interest in or exposure to the cruise, transportation, or maritime industry</li>
<li>Experience working with private and/or public sector planning and development processes</li>
<li>Demonstrated analytical and project management capabilities, with a focus on accuracy and detail</li>
<li>Experience with Power BI or similar data visualization tools</li>
<li>Advanced proficiency in Microsoft Excel for financial modeling and data analysis</li>
<li>Effective written, verbal, and visual communication skills</li>
<li>Demonstrated ability to work independently and collaboratively, manage priorities, and deliver results</li>
<li>Experience conducting financial structuring and investment analysis, including NPV, IRR, and other scenario modeling</li>
<li>Familiarity with NYC-specific planning and development processes</li>
<li>NYC residency required within 180 days of hire</li>
</ul><div><div>
<div>About Us: New York City Economic Development Corporation is a mission-driven, nonprofit organization that works for a vibrant, inclusive, and globally competitive economy for all New Yorkers. We take a comprehensive approach, through four main strategies: strengthen confidence in NYC as a great place to do business; grow innovative sectors, with a focus on equity; build neighborhoods as places to live, learn, work, and play; and deliver sustainable infrastructure for communities and the city's future economy.
</div>
<div>NYCEDC is committed to offering competitive benefits to support employee health, happiness, and work-life balance. We offer comprehensive benefits and unique perks to ensure NYCEDC employees flourish in their professional and personal lives:
</div>
<div><ul><li>Generous employer subsidized health insurance</li>
<li>Medical, dental, and pharmacy plans</li>
<li>Vision and hearing benefits</li>
<li>Flexible spending accounts for healthcare and dependent care</li>
<li>Short term and long-term disability coverage</li>
<li>100% employer covered life insurance and supplemental life insurance coverage</li>
<li>Up to 25 vacation days</li>
<li>Floating Holidays and Summer Fridays</li>
<li>Parental leave - up to 20 paid weeks</li>
<li>Retirement savings programs
<ul><li>Company-paid 401(a) defined contribution plan</li>
<li>457(b) tax-advantaged retirement savings plan</li>
</ul></li><li>Tuition Reimbursement program</li>
<li>Continuing education and professional development</li>
<li>Public Service Loan Forgiveness (PSLF) eligible employer</li>
<li>College savings plan</li>
<li>Backup childcare</li>
<li>Gym membership discounts</li>
<li>A Calm.com membership for mindfulness and mental health support</li>
<li>Employee discounts through Plum Benefits and much more</li>
</ul>
</div></div><div><div>Benefits listed above may vary based on the length and nature of your employment with New York City Economic Development Corporation. These benefits are subject to be modified at any time, at the discretion of the organization.
</div>
</div><div>The New York City Economic Development Corporation is an Equal Opportunity Employer. Our Diversity, Equity, and Social Responsibility Mission is to create a People First strategy by attracting, retaining, and engaging a diverse and talented workforce. Like the city of New York, NYCEDC knows our strength comes from each of our connected parts, making the fabric of our organization better and stronger because of our unique employees' talents.
</div>
<div>For more information, visit our website at edc.nyc.</div></div></div>

Senior Associate, Data and Finance (Cruise Portfolio)

<div>
 
 Remote Travel Specialist - Cruise &amp; Resort Focus
 
 
 
 Location:
 
 Remote (U.S.)
 
 
 
 About Us:
 
 
 We are a premier travel agency partnered with an award-winning host agency with over 70 years of experience. We specialize in crafting unforgettable getaways, offering cruises, hotels, vacation homes, all-inclusive resorts, and more to our valued clients.
 
 
 
 Job Description:
 
 
 We are looking for a passionate and reliable Remote Travel Specialist to focus on cruise and resort bookings. In this role, you will help clients plan dream vacations, matching them with the perfect destinations and experiences based on their needs and preferences.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Research and book cruises, resorts, and travel packages
 </li>
 <li>
 Customize itineraries based on client desires and budgets
 </li>
 <li>
 Leverage top supplier partnerships for deals and upgrades
 </li>
 <li>
 Respond to client inquiries and provide prompt, professional service
 </li>
 <li>
 Stay updated on supplier promotions and industry best practices
 </li>
 <li>
 Maintain client files and booking details accurately
 </li>
 <li>
 Attend training and certification webinars
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Must be 18+ and legally authorized to work in the U.S
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Highly motivated with strong organizational skills
 </li>
 <li>
 Comfortable learning travel platforms and booking tools
 </li>
 <li>
 Passion for helping others and love of travel
 </li>
 <li>
 Prior sales or customer service experience preferred, not required
 
 
 
 
 
 </li>
 </ul>
 
 How to Apply:
 
 
 Love travel and want to turn your passion into income? Apply today to join our growing team!
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Remote Travel Specialist – Cruise & Resort Focus

<div>
 
 Job Title:
 
 
 
 Remote Customer Service Representative - Cruise Bookings
 
 
 
 Job Type:
 
 
 Flexible Schedule | Remote
 
 
 
 About Us
 
 
 We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. Our mission is to deliver exceptional customer service while helping clients create memorable travel experiences worldwide.
 
 
 
 Position Overview
 
 
 We are seeking friendly, detail-oriented individuals to join our team as Remote Customer Service Representatives focused on cruise &amp; hotel bookings. In this role, you will assist clients with researching, planning, and securing hotel accommodations that align with their needs and preferences.
 
 
 This opportunity is ideal for individuals who enjoy helping others, have an interest in travel, and are comfortable working in a remote environment. Comprehensive training and ongoing support are provided.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist clients with selecting and booking hotel accommodations
 </li>
 <li>
 Provide accurate information on hotel options, amenities, pricing, and availability
 </li>
 <li>
 Respond to client inquiries via phone, email, and online platforms in a timely and professional manner
 </li>
 <li>
 Maintain accurate records of client interactions and bookings
 </li>
 <li>
 Collaborate with team members to ensure a smooth client experience
 </li>
 <li>
 Stay informed on travel trends and hotel offerings
 </li>
 <li>
 Participate in virtual training sessions and team meetings
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Strong communication and customer service skills
 </li>
 <li>
 Professional, positive, and client-focused attitude
 </li>
 <li>
 Ability to work independently and manage time effectively
 </li>
 <li>
 Basic computer proficiency and reliable internet access
 </li>
 <li>
 Interest in travel and hospitality
 
 
 
 
 
 </li>
 </ul>
 
 Previous experience in customer service, hospitality, or sales is beneficial but not required.
 
 
 
 
 What We Offer:
 
 
 
 <ul>
 <li>
 Remote work with flexible scheduling
 </li>
 <li>
 Training and access to industry tools and resources
 </li>
 <li>
 Supportive team environment and mentorship
 </li>
 <li>
 Performance-based earning potential
 </li>
 <li>
 Access to travel-related discounts and perks
 </li>
 <li>
 Opportunities for personal and professional growth
 
 
 
 
 
 </li>
 </ul>
 
 How To Apply
 
 
 If you are interested in supporting clients with booking travel and providing excellent service, we encourage you to apply today.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Service – Booking Cruises

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