cruise coordinator

American Cruise Lines

<div>
 American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.
 
 
 The Cruise Director is the most visible advocate for guests and is responsible for creating a fun atmosphere onboard while always engaging guests through a series of activities, shows, events, presentations and socializing throughout the cruise. The Cruise Director manages the entertainment, presentations, activities, events and communications on board. This leadership role requires an energetic, creative, talented individual with previous cruise/resort experience, extraordinarily polished presentation skills, collaborative approach, team spirit, and a passion for guest satisfaction. The Cruise Director reports to the Hotel Manager.
 
 
 At American Cruise Lines, we are driven by our values&mdash;
 
 Optimism, Commitment, Patriotism, and Merit
 
 . These values shape our culture, our service, and our people, guiding us as we work together to
 
 Share America&rsquo;s Story on the Finest American Ships.
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience.
 </li>
 <li>
 Effectively communicate to guests via the shipboard daily program, television, stage, public address system and one-on-one interaction and socialization.
 </li>
 <li>
 Socialize with guests at every opportunity including, but not limited to, mealtimes and cocktail hour.
 </li>
 <li>
 Greet guests as they depart for and return from shore excursions.
 </li>
 <li>
 Make daily Noon announcement/update; make every effort to make all PA announcements as the &ldquo;voice&rdquo; of the cruise.
 </li>
 <li>
 Meet with Excursions Director, Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling.
 </li>
 <li>
 Create the daily Ship to Shore.
 </li>
 <li>
 Host Officer Introduction and Excursion Briefing.
 </li>
 <li>
 Assist in the delivery of the Safety Briefing with the Captain.
 </li>
 <li>
 Ensure lounges are prepared for activities, events, presentations and shows (lounge configuration, A/V requirements, etc.).
 </li>
 <li>
 Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker&rsquo;s A/V needs.
 </li>
 <li>
 Create and update bulletin board daily.
 </li>
 <li>
 Work with Excursions Director to prepare folders and materials for turnaround day.
 </li>
 <li>
 Act as company representative at pre-cruise hotels on turnaround day.
 </li>
 <li>
 Promote onboard sales and brand loyalty by hosting re-booking events.
 </li>
 <li>
 Oversee proper VIP guest service delivery.
 </li>
 <li>
 Communicate and report regularly to the Home Office as to the status of the cruise, guest issues and recovery, and the evaluations of Guest Speakers, Instructors and Entertainers.
 </li>
 <li>
 Perform bartending duties as needed with other management personnel.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be considered.
 </li>
 <li>
 Proficiency in Microsoft Office Suite applications
 </li>
 <li>
 Extremely polished speaking/presentation skills required.
 </li>
 <li>
 Strong interpersonal and social skills required.
 </li>
 <li>
 Strong critical thinking skills required.
 </li>
 <li>
 Must possess a strong sense of production and presentation.
 </li>
 <li>
 Basic knowledge of audio/visual equipment required.
 </li>
 <li>
 Must be enthusiastic, outgoing, confident, and always have a can-do attitude.
 </li>
 <li>
 Excellent time management and attention to detail.
 </li>
 <li>
 Transportation Worker Identification Credential (TWIC).
 </li>
 <li>
 Ability to perform the essential functions of the job with or without accommodation.
 
 
 
 </li>
 </ul>
 
 Attributes for Success:
 
 
 
 <ul>
 <li>
 Ability to engage guests throughout each cruise.
 </li>
 <li>
 Superior time management.
 </li>
 <li>
 Ability to manage and solve problems.
 </li>
 <li>
 Sense of urgency in all guest, crew, and home office requests.
 </li>
 <li>
 Positive attitude and receptive to continuous performance feedback.
 
 
 
 </li>
 </ul>
 
 Work Schedule:
 
 
 
 <ul>
 <li>
 7 Days per week while onboard the ship.
 </li>
 <li>
 6 to 8 weeks working and living onboard the ship / 1 to 2 weeks off.
 </li>
 <li>
 This is a full-time, exempt position.
 
 
 
 </li>
 </ul>
 
 Essential Functions:
 
 
 
 <ul>
 <li>
 Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.
 </li>
 <li>
 Ability to work around 12 hours per day.
 </li>
 <li>
 Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20&rdquo; diameter hatch.
 </li>
 <li>
 Ability to stand for your entire shift.
 </li>
 <li>
 Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.
 </li>
 <li>
 Ability to frequently bend, squat and reach.
 </li>
 <li>
 Ability to live and work on board a vessel for extended periods of time.
 </li>
 <li>
 Ability to use stairs frequently.
 
 
 
 </li>
 </ul>
 
 Compensation and Benefits:
 
 
 
 <ul>
 <li>
 Competitive daily rate.
 </li>
 <li>
 Health, dental, vision, and 401(k) with match.
 </li>
 <li>
 Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and training.
 
 
 
 </li>
 </ul>
 Applicant Acknowledgment
 
 
 By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
 
 
 Equal Opportunity Employer
 
 
 
 American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. &lrm;American Cruise Lines bases all employment decisions on business needs, job requirements, and individual &lrm;qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. &lrm;This policy applies to all aspects of employment and employment decisions, including, but not limited to, &lrm;hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access &lrm;to benefits.&lrm;
 
 
 
 <ul>
 <li>
 Job sites across the nation.
 </li>
 <li>
 This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.
 </li>
 </ul>
</div>

Cruise Director

Aisle & Abroad

<div>
 
 Job Title:
 
 
 
 Remote Customer Service Representative - Cruise Bookings
 
 
 
 Job Type:
 
 
 Flexible Schedule | Remote
 
 
 
 About Us
 
 
 We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. Our mission is to deliver exceptional customer service while helping clients create memorable travel experiences worldwide.
 
 
 
 Position Overview
 
 
 We are seeking friendly, detail-oriented individuals to join our team as Remote Customer Service Representatives focused on cruise &amp; hotel bookings. In this role, you will assist clients with researching, planning, and securing hotel accommodations that align with their needs and preferences.
 
 
 This opportunity is ideal for individuals who enjoy helping others, have an interest in travel, and are comfortable working in a remote environment. Comprehensive training and ongoing support are provided.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist clients with selecting and booking hotel accommodations
 </li>
 <li>
 Provide accurate information on hotel options, amenities, pricing, and availability
 </li>
 <li>
 Respond to client inquiries via phone, email, and online platforms in a timely and professional manner
 </li>
 <li>
 Maintain accurate records of client interactions and bookings
 </li>
 <li>
 Collaborate with team members to ensure a smooth client experience
 </li>
 <li>
 Stay informed on travel trends and hotel offerings
 </li>
 <li>
 Participate in virtual training sessions and team meetings
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Strong communication and customer service skills
 </li>
 <li>
 Professional, positive, and client-focused attitude
 </li>
 <li>
 Ability to work independently and manage time effectively
 </li>
 <li>
 Basic computer proficiency and reliable internet access
 </li>
 <li>
 Interest in travel and hospitality
 
 
 
 
 
 </li>
 </ul>
 
 Previous experience in customer service, hospitality, or sales is beneficial but not required.
 
 
 
 
 What We Offer:
 
 
 
 <ul>
 <li>
 Remote work with flexible scheduling
 </li>
 <li>
 Training and access to industry tools and resources
 </li>
 <li>
 Supportive team environment and mentorship
 </li>
 <li>
 Performance-based earning potential
 </li>
 <li>
 Access to travel-related discounts and perks
 </li>
 <li>
 Opportunities for personal and professional growth
 
 
 
 
 
 </li>
 </ul>
 
 How To Apply
 
 
 If you are interested in supporting clients with booking travel and providing excellent service, we encourage you to apply today.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Service – Booking Cruises

<div>
 
 Location: Remote (U.S.)
 
 
 
 About Us:
 
 
 We are a premier travel agency partnered with an award-winning host agency with over 70 years of experience. We specialize in crafting unforgettable getaways, offering cruises, hotels, vacation homes, all-inclusive resorts, and more to our valued clients.
 
 
 
 Job Description:
 
 
 We are seeking a detail-oriented and customer-focused Cruise &amp; Hotel Booking Specialist to join our team. In this role, you will assist clients in planning and securing their ideal vacations, providing expert guidance and exceptional service every step of the way.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Assist clients in researching, planning, and booking cruises, hotels, and vacation packages
 </li>
 <li>
 Provide personalized recommendations based on clients&rsquo; preferences and budgets
 </li>
 <li>
 Work closely with top travel suppliers to secure exclusive deals and promotions
 </li>
 <li>
 Stay informed on industry trends, travel policies, and supplier offers
 </li>
 <li>
 Handle client inquiries, modifications, and cancellations in a professional and timely manner
 </li>
 <li>
 Maintain accurate records of bookings and client interactions
 </li>
 <li>
 Participate in training sessions and supplier webinars to enhance industry knowledge.
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Must be 18+ and legally authorized to work in the U.S
 </li>
 <li>
 Excellent communication and customer service skills
 </li>
 <li>
 Passion for travel and helping others create unforgettable experiences
 </li>
 <li>
 Self-motivated with the ability to work independently
 </li>
 <li>
 Comfortable using online booking platforms and learning new software.
 
 
 
 
 
 </li>
 </ul>
 
 How to Apply:
 
 
 If you're passionate about travel and ready to embark on a rewarding career, we'd love to hear from you! Apply now to join our growing team.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Cruise & Hotel Booking Specialist | Fully Remote

<div>
 American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Hotel General Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.
 
 
 The Hotel General Manager is the senior hotel officer who is responsible for managing the daily guest experience through hospitality, customer service, housekeeping, and food service operations on the ship. The Hotel General Manager supervises and evaluates the shipboard hotel management team and is the primary representative of American Cruise Lines to the guests.
 
 
 The Hotel General Manager ensures all shipboard employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, crew morale, and training. The Hotel General Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Hotel General Manager is accountable for the performance of all Hotel Department crew members, particularly the Hotel Officers and Executive Chef. The Hotel General Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient.
 
 
 At American Cruise Lines, we are driven by our values&mdash;
 
 Optimism, Commitment, Patriotism, and Merit
 
 . These values shape our culture, our service, and our people, guiding us as we work together to
 
 Share America&rsquo;s Story on the Finest American Ships.
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef &amp; Guest Service Coordinator.
 </li>
 <li>
 Hold officers and crew accountable to American Cruise Lines&rsquo; standards.
 </li>
 <li>
 Comply with American Cruise Lines&rsquo; Operations Manual, service standards, and procedures.
 </li>
 <li>
 Responsible for assessing the management team and providing immediate corrective feedback.
 </li>
 <li>
 Anticipate the needs of guests and crew.
 </li>
 <li>
 Respond quickly to guest requests and ensure follow-up.
 </li>
 <li>
 Identify and resolve problems immediately and request home office support as needed.
 </li>
 <li>
 Ability to speak and present in front of all guests in person using a microphone.
 </li>
 <li>
 Management presence during meals services, cocktail hour, and onboard events.
 </li>
 <li>
 Oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery.
 </li>
 <li>
 Ensure Chefs are following approved menus and recipes.
 </li>
 <li>
 Oversee crew orientation, scheduling, crew appearance uniform standards, and discipline.
 </li>
 <li>
 Lead and direct ship officers in achieving weekly sales goals.
 </li>
 <li>
 Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed.
 </li>
 <li>
 Manage shipboard business transactions, accounting, timecards, and home office reporting.
 </li>
 <li>
 Responsible for managing all hotel and food inventories.
 </li>
 <li>
 Work with the Executive Chef to ensure food and hotel supplies are ordered and received timely.
 </li>
 <li>
 Complete daily ship inspection with Mate &amp; Assistant Hotel Manager to generate daily work list and follow up to ensure tasks are completed.
 </li>
 <li>
 Create positive crew experiences.
 </li>
 <li>
 Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries.
 </li>
 <li>
 Perform bartending duties as needed with other management personnel.
 </li>
 <li>
 Other duties as assigned.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 3+ years of hotel or food and beverage management experience.
 </li>
 <li>
 Bachelor&rsquo;s degree in business or hospitality management is preferred.
 </li>
 <li>
 Proficiency in Microsoft Office Suite applications.
 </li>
 <li>
 Willing to live and work aboard the ship.
 </li>
 <li>
 Optimism and a hardworking drive to succeed.
 </li>
 <li>
 Cruise industry experience not required.
 </li>
 <li>
 Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing.
 </li>
 <li>
 Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing. This includes testing for marijuana and other controlled substances.
 </li>
 <li>
 Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time.
 </li>
 <li>
 Transportation Worker Identification Credential (TWIC).
 </li>
 <li>
 Ability to perform the essential functions of the job with or without accommodation.
 
 
 
 </li>
 </ul>
 
 Work Schedule:
 
 
 
 <ul>
 <li>
 7 Days per week while onboard the ship.
 </li>
 <li>
 6-8 weeks working onboard / 1-2 weeks off.
 </li>
 <li>
 This is a full-time, exempt position.
 
 
 
 </li>
 </ul>
 
 Essential Functions:
 
 
 
 <ul>
 <li>
 Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.
 </li>
 <li>
 Ability to work around 12 hours per day.
 </li>
 <li>
 Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20&rdquo; diameter hatch.
 </li>
 <li>
 Ability to stand for your entire shift.
 </li>
 <li>
 Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.
 </li>
 <li>
 Ability to frequently bend, squat and reach.
 </li>
 <li>
 Ability to live and work on board a vessel for extended periods of time.
 </li>
 <li>
 Ability to use stairs frequently.
 
 
 
 </li>
 </ul>
 
 Compensation and Benefits:
 
 
 
 <ul>
 <li>
 Competitive daily rate.
 </li>
 <li>
 Health, dental, vision, and 401(k) with match.
 </li>
 <li>
 Continuous growth in the company.
 </li>
 <li>
 Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and training.
 
 
 
 </li>
 </ul>
 Applicant Acknowledgment
 
 
 By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
 
 
 Equal Opportunity Employer
 
 
 
 American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. &lrm;American Cruise Lines bases all employment decisions on business needs, job requirements, and individual &lrm;qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. &lrm;This policy applies to all aspects of employment and employment decisions, including, but not limited to, &lrm;hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access &lrm;to benefits.&lrm;
 
 
 
 <ul>
 <li>
 Job sites across the nation.
 </li>
 <li>
 This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.
 </li>
 </ul>
</div>

Hotel General Manager

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