csam

Microsoft

<div></div><div><h1 class="jobSectionHeader"><b>Customer Success Account Manager</b></h1><div><div><p>
Multiple Locations, Saudi Arabia</p></div></div><p></p><div><div><div><div><br>
Date posted</div><div><b>
Oct 23, 2025</b></div></div></div><div><div><div>
Job number</div><div><b>
1898567</b></div></div></div><div><div><div>
Work site</div><div><b>
3 days / week in-office</b></div></div></div><div><div><div>
Travel</div><div><b>
25-50</b><b> </b><b>%</b></div></div></div><div><div><div>
Role type</div><div><b>
Individual Contributor</b></div></div></div><div><div><div>
Profession</div><div><b>
Customer Success</b></div></div></div><div><div><div>
Discipline</div><div><b>
Customer Success Account Mgmt</b></div></div></div><div><div><div>
Employment type</div><div><b>
Full-Time</b></div></div></div></div><div></div><div><div><div><h3 class="jobSectionHeader"><b>
Overview</b></h3><div><div>
At Small Medium Enterprises and Channel (SME&amp;C), we are leading a high-growth, AI-powered global sales team&mdash;one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry&rsquo;s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&amp;C is more than a sales organization&mdash;it&rsquo;s a culture of innovation, opportunity, and inclusivity. Here, you&rsquo;ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&amp;C can be the next step in your career. Together, we are shaping the future of business.</div><div>
As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their business value across our Digital Cloud platforms. By leveraging your business acumen, industry perspectives, customer knowledge, and technical expertise you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. This role is flexible in that you can work up to (40%-50%) from home.</div><div>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</div></div></div></div><div><div><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><div></div><div><div>
Required qualifications:</div><ul><li>Bachelor's Degree in Business, Economy, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience</li></ul><div>
o OR Master's Degree in Business, Economy, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience</div><ul><li>Mandatory language skills: Arabic, English;</li><li>In-depth knowledge of the Saudi Arabian IT industry;</li><li>Project and/or program management skills.</li></ul></div></div></div><div></div><div><div><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><div><div>
These are the role core responsibilities:</div><ul><li>Customer Relationship Management: You will develop relationships and influence with key customer stakeholders, that build joint accountability of their defined outcomes and long term trust.</li><li>Customer Success Leadership and Customer Strategy and Growth: You will align planning and execution to priorities that have been agreed on between the customer and Microsoft unlocking tangible customer value.</li><li>You will bring operational rigor to planning and delivery, leveraging resources and investments optimally, to achieve accelerated consumption and usage outcomes.</li><li>Customer Success Leadership - Delivery and Program Management: You will lead the delivery of program planning, execution and customer-facing delivery reviews, and engagement with key customer stakeholders to address agreed-upon customer outcomes and account priorities that deliver ongoing customer success.</li><li>You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account and ensure alignment of Microsoft technology and services with the customer goals and objectives.</li></ul></div></div></div></div><div></div><div><div><div>
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.</div></div><div><div><div>
&#60116;</div>Industry leading healthcare</div><div><div>
&#59326;</div>Educational resources</div><div><div>
&#59628;</div>Discounts on products and services</div><div><div>
&#60157;</div>Savings and investments</div><div><div>
&#63586;</div>Maternity and paternity leave</div><div><div>
&#59927;</div>Generous time away</div><div><div>
&#60241;</div>Giving programs</div><div><div>
&#61396;</div>Opportunities to network and connect</div></div></div><div></div><div><div><div>
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div></div></div></div><p></p>

Customer Success Account Manager

<div>
 Come build community, explore your passions and do your best work at Microsoft with thousands of University interns from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential&mdash;and excitement for the journey ahead.
 <br/>
 <br/>
 Customer Success Acount Manager(CSAM) understands their customers&rsquo; industry and business processes, which may include an industry or vertical focus such as Banking, Healthcare, or Manufacturing. Promotes adoption of technology by helping the customer optimize the utilization of their our products, demonstrating features beyond core functionality, ensuring Best Practice adoption. Primary point of contact for the customer in a post-sales production environment, proactively coordinating with any other cross functional team or organization inside of your company.
 <br/>
 <br/>
 At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You&rsquo;ll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.
 <br/>
 <br/>
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Program Start Date: January 2026
  <br/>
  <br/>
 </strong>
 <strong>
  About:
 </strong>
 This internship is Microsoft's program tailored for
 <strong>
  Omani Nationals
 </strong>
 , aiming to accelerate Omani employability and create market impact through early in career recruitment, and skilling programs.
 <br/>
 <br/>
 <strong>
  Program overview:
 </strong>
 This Internship is
 <strong>
  a paid nine-month
 </strong>
 training program that offers globally recognized technical and professional certifications &amp; skills, and on-the-job training to include mentoring, coaching, job shadowing and real-life scenario assignments.
 <br/>
 <br/>
 <strong>
  Program Details:
 </strong>
 The
 <strong>
  9 months, full-time
 </strong>
 program is divided into two key phases (Phase 1 - Onboarding &amp; Skilling, Phase 2 - On The Job Training)
 <br/>
 <br/>
 <strong>
  Phase one
 </strong>
 :
 <em>
  Onboarding &amp; Skilling Bootcamp (1 month)
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Onboarding and introduction to Microsoft&rsquo;s mission, culture, strategy &amp; structure.
  </li>
  <li>
   Technical skilling to obtain globally recognized Microsoft technical certifications.
  </li>
  <li>
   Professional and soft skilling courses including project management, change management, effective interpersonal skills, creativity and innovation, and time management.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Phase two:
 </strong>
 <em>
  On-the-job training (8 months)
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Joining as an CSAM for on-the-job shadowing and training.
  </li>
  <li>
   Mentorship and coaching sessions.
  </li>
  <li>
   Supporting Microsoft teams in digital transformation projects.
  </li>
  <li>
   Advanced technology trainings including AI, Machine Learning &amp; Cloud Computing.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Seeks information about the customer through research (e.g., reads customer publications, speaks with peers and customers) to learn about their business, needs, and strategy and keeps up to date with customer business and business outcomes. Communicates customer insights to internal teams
  </li>
  <li>
   Communicates business value of solutions for customer organization through demonstrations, storytelling, etc. Observes and listens to senior colleagues to build knowledge of relevant customer stories and industry, competitive, and/or Microsoft best practices to support business outcomes.
  </li>
  <li>
   Engages with and leverages relevant internal and external partners and/or Services to support business outcomes as appropriate. Identifies appropriate partner and jointly develops plan for the play based on knowledge of the customer.
  </li>
  <li>
   Coordinates internal peers across functions to support business outcomes and enable execution of customer success through One Microsoft. Identifies and begins developing relationships with customer team members.
  </li>
  <li>
   Acts as the voice of the customer and Partner by learning to identify and share feedback around technical capabilities, blockers, and insights that relate to the customer with internal teams (e.g., Engineering), leveraging relevant tools (e.g., OneList). Responds to feedback and supports positive change within Microsoft.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Currently pursuing (final year)/ completed a Bachelor's/ Master's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering, or related field (OR must be recent graduates or recently graduated)
  </li>
  <li>
   Omani nationality
  </li>
  <li>
   Legally authorized to work in Oman (Legally authorized = Has citizenship or has been granted a valid visa or work permit)
  </li>
  <li>
   Fluency in English.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Passion for technology and customer obsessed.
  </li>
  <li>
   Displays stakeholder and relationship management.
  </li>
  <li>
   Excellent verbal and written communication, analytical and presentation skills.
  </li>
  <li>
   Technical Certification (e.g., cloud technology- Azure) are preferred but not required.
   <br/>
   <br/>
  </li>
 </ul>
 #EiP #MCAPSEiP
 <br/>
 <br/>
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>


Customer Success Account Mgmt Intern

<div>
 Come build community, explore your passions and do your best work at Microsoft with thousands of University interns from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential&mdash;and excitement for the journey ahead.
 <br/>
 <br/>
 Customer Success Acount Manager(CSAM) understands their customers&rsquo; industry and business processes, which may include an industry or vertical focus such as Banking, Healthcare, or Manufacturing. Promotes adoption of technology by helping the customer optimize the utilization of their our products, demonstrating features beyond core functionality, ensuring Best Practice adoption. Primary point of contact for the customer in a post-sales production environment, proactively coordinating with any other cross functional team or organization inside of your company.
 <br/>
 <br/>
 At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You&rsquo;ll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.
 <br/>
 <br/>
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Program Start Date: January 2026
  <br/>
  <br/>
 </strong>
 <strong>
  About:
 </strong>
 <strong>
  Erada Program
 </strong>
 is Microsoft's program tailored for
 <strong>
  Qatari Nationals
 </strong>
 , aiming to accelerate Qataris employability and create market impact through early in career recruitment, and skilling programs.
 <br/>
 <br/>
 <strong>
  Program overview:
 </strong>
 Microsoft Erada Internship is
 <strong>
  a paid six-month
 </strong>
 training program that offers globally recognized technical and professional certifications &amp; skills, and on-the-job training to include mentoring, coaching, job shadowing and real-life scenario assignments.
 <br/>
 <br/>
 <strong>
  Program Details:
 </strong>
 The
 <strong>
  6 months, full-time
 </strong>
 program is divided into two key phases (Phase 1 - Onboarding &amp; Skilling, Phase 2 - On The Job Training)
 <br/>
 <br/>
 <strong>
  Phase one
 </strong>
 :
 <em>
  Onboarding &amp; Skilling Bootcamp (1 month)
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Onboarding and introduction to Microsoft&rsquo;s mission, culture, strategy &amp; structure.
  </li>
  <li>
   Technical skilling to obtain globally recognized Microsoft technical certifications.
  </li>
  <li>
   Professional and soft skilling courses including project management, change management, effective interpersonal skills, creativity and innovation, and time management.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Phase two:
 </strong>
 <em>
  On-the-job training (5 months)
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Joining as an CSAM for on-the-job shadowing and training.
  </li>
  <li>
   Mentorship and coaching sessions.
  </li>
  <li>
   Supporting Microsoft teams in digital transformation projects.
  </li>
  <li>
   Advanced technology trainings including AI, Machine Learning &amp; Cloud Computing.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Responsibilities:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Seeks information about the customer through research (e.g., reads customer publications, speaks with peers and customers) to learn about their business, needs, and strategy and keeps up to date with customer business and business outcomes. Communicates customer insights to internal teams
  </li>
  <li>
   Communicates business value of solutions for customer organization through demonstrations, storytelling, etc. Observes and listens to senior colleagues to build knowledge of relevant customer stories and industry, competitive, and/or Microsoft best practices to support business outcomes.
  </li>
  <li>
   Engages with and leverages relevant internal and external partners and/or Services to support business outcomes as appropriate. Identifies appropriate partner and jointly develops plan for the play based on knowledge of the customer.
  </li>
  <li>
   Coordinates internal peers across functions to support business outcomes and enable execution of customer success through One Microsoft. Identifies and begins developing relationships with customer team members.
  </li>
  <li>
   Acts as the voice of the customer and Partner by learning to identify and share feedback around technical capabilities, blockers, and insights that relate to the customer with internal teams (e.g., Engineering), leveraging relevant tools (e.g., OneList). Responds to feedback and supports positive change within Microsoft.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Currently pursuing complete a Bachelor's/ Master's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering, or related field (OR must be recent graduates or recently graduated)
  </li>
  <li>
   Qatari nationality
  </li>
  <li>
   Legally authorized to work in Qatar (Legally authorized = Has citizenship or has been granted a valid visa or work permit)
  </li>
  <li>
   Fluency in English.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Preferred Qualifications
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Passion for technology and customer obsessed.
  </li>
  <li>
   Displays stakeholder and relationship management.
  </li>
  <li>
   Excellent verbal and written communication, analytical and presentation skills.
  </li>
  <li>
   Technical Certification (e.g., cloud technology- Azure) are preferred but not required.
   <br/>
   <br/>
  </li>
 </ul>
 #EiP #MCAPSEiP #EradaProgram
 <br/>
 <br/>
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>


Erada Program: Customer Success Account Management Internship Opportunities

<div>
 With over 17,000 employees worldwide, the mission of the Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. Come join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.
 <br/>
 <br/>
 This opportunity will allow you to accelerate your career growth, develop deep business acumen, hone your selling skills, and become adept at deal structuring.
 <br/>
 <br/>
 Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?
 <br/>
 <br/>
 As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. This role is flexible in that you can work up to 20% from home.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Customer Relationship Management
  <br/>
  <br/>
 </strong>
 Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels and coaches others to communicate effectively in business value conversations.
 <br/>
 <br/>
 Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Creates, influences, and evolves healthy, strategic relationships with key customer stakeholders, partners, and technical professionals to lead quality solution delivery and health using partnerships with other account team leaders and lead orchestration across internal/external stakeholders. Expands and holds accountability for executive customer and partner relationships with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
 <br/>
 <br/>
 Synthesizes and combines various insights from their team and customer industry regarding business and Information Technology objectives for customer organizations using partnership with other account team leaders. Identifies customer priorities with shared accountability for the creation of shared customer account plans to support customer objectives specific to the customer's business transformation programs and common to the industry. Provides leadership to the team to execute support and consumption delivery programs. Uses industry trends and program delivery progress to identify priority area to drive customer environmental health outcomes. Shares industry trends with customers in terms of Microsoft current practices for their industry.
 <br/>
 <br/>
 <strong>
  Customer Success Leadership
  <br/>
  <br/>
 </strong>
 Leverages and improves upon methods for identifying, monitoring, and mitigating actual and potential blockers to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, ensure delivery on and continuously refine Customer Success Plans (CSPs), and identify opportunities for consumption optimization. Holds accountability for identified consumption milestones and their completion. Partners with customers to understand their business objectives and priorities, identify cross-selling and add-on opportunities, optimize usage, drive adoption, prioritize Microsoft products and services delivery to meet the most critical agreed-upon customer outcomes and account priorities, and develop and execute CSPs to meet them in order to manage consumption holistically across the entire portfolio. Proactively drives business growth strategies.
 <br/>
 <br/>
 In partnership with key stakeholders and executives, develops and delivers strategic roadmaps for executing program planning and customer-facing program review, prioritizing engagements, and influencing key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages, improves upon, and streamline Microsoft delivery management methodologies, processes, and tools to improve and mitigate risks to customer operational health. Proactively anticipates, identifies, and mitigates customer blockers and risks by leveraging Microsoft solutions and services, and develops deliverable programs of work. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account.
 <br/>
 <br/>
 Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Embraces the organizational and customer success strategy to maximize customer's investments and value. Drives and agrees upon a long-term approach to fuel adoption of Microsoft technology and services in alignment with the customer's goals and objectives. Drives account team planning, promoting business and technical needs for change to challenge customer thinking that drives transformation towards modern digital approaches. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.
 <br/>
 <br/>
 <strong>
  Technical Relevance
  <br/>
  <br/>
 </strong>
 Understands, identifies, and aligns Microsoft solutions, cross-cloud and technical capabilities (e.g., Azure, Modern Work, Dynamics) to expand upon and accelerate customer needs and priorities. Leverages deep foundational industry, technical expertise, and visionary mindset to enable customer success. Articulates cross-cloud technology, solutions, and services in a compelling way to internal and external stakeholders. Evangelizes Microsoft's position in the customers' cloud technology marketplace against competitors. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Required/minimum qualifications
  </li>
  <ul>
   <li>
    Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Additional Or Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
  </li>
  <li>
   5+ years relevant work experience within customer industry.
  </li>
  <li>
   Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
  </li>
  <li>
   Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
  </li>
  <li>
   Project Management Institute (PMI) or equivalent Project Management certification.
  </li>
  <li>
   Prosci or equivalent certification.
   <br/>
   <br/>
  </li>
 </ul>
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>


Sr. Customer Success Account Manager

Adobe

<div>
 <strong>
  Our Company
  <br/>
  <br/>
 </strong>
 Changing the world through digital experiences is what Adobe&rsquo;s all about. We give everyone&mdash;from emerging artists to global brands&mdash;everything they need to design and deliver exceptional digital experiences! We&rsquo;re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
 <br/>
 <br/>
 We&rsquo;re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
 <br/>
 <br/>
 We are looking for a Customer Success Account Manager to join our team.
 <br/>
 <br/>
 AEM Guides is a new age CMS for technical documents. AEM Guides is used by Fortune-500 companies which publish millions of documents daily using this product. It is a unique opportunity to work in a startup like environment within a large organization where all product functions collaborate closely. Given the
 <br/>
 <br/>
 enterprise business domain and the startup nature of the team, we are growing fast and scaling the product scope and customer base at a very rapid pace
 <br/>
 <br/>
 We are looking for CSAM who will work with our enterprise customers to help them derive the best outcome from the product. In this role, you will partner with the accounts and own the customer success
 <br/>
 <br/>
 <strong>
  In this role
  <br/>
  <br/>
 </strong>
 In this role, you will be responsible to:
 <br/>
 <br/>
 <ul>
  <li>
   Manage client relationships &ndash; especially working remotely to assess client maturity and satisfaction
  </li>
  <li>
   Interact with a broad level of client contacts &ndash; from Technical Writers to CLOs and Directors
  </li>
  <li>
   Present complex information in a clear manner, both written and verbal
  </li>
  <li>
   Manage multiple customers (and engagements) concurrently
  </li>
  <li>
   Identify growth opportunities &ndash; identifying opportunities to both upsell &amp; cross sell on your accounts
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 In this role, you will be responsible to:
 <br/>
 <br/>
 <ul>
  <li>
   Maintain and build on Adobe&rsquo;s relationship with our customers by providing guidance, and advice, on ways to deliver value from the product &ndash; while managing multiple accounts concurrently
  </li>
  <li>
   Serve as a customer-facing advocate internally within the Adobe team &ndash; working to develop the product with insights from our customers
  </li>
  <li>
   Manage delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction and overall health scores
  </li>
  <li>
   Manage product and technical queries from the customer that occur on your accounts
  </li>
  <li>
   Manage support issues and escalations for your accounts
  </li>
  <li>
   Produce regular status, and quarterly activity reports to Adobe leadership
  </li>
  <li>
   Increase the lifetime value of the Customer through greater advocacy and reference-ability
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Need To Succeed
  <br/>
  <br/>
 </strong>
 To be successful in this role you will possess:
 <br/>
 <br/>
 <ul>
  <li>
   Total Exp should be 12 + Yrs Passion about client satisfaction
  </li>
  <li>
   Willingness to work in the late evening to cater to customers in North America.
  </li>
  <li>
   Manage multiple customers (and engagements) concurrently
  </li>
  <li>
   Exceptional organizational, presentation &amp; communication skills &ndash; both verbal &amp; written.
  </li>
  <li>
   Connecting with multiple customers/accounts in a day/week.
  </li>
  <li>
   Present complex information in a clear manner, both written and verbal
  </li>
  <li>
   Natural fl air for conversations &amp; enjoy talking to customers about Adobe solutions.
  </li>
  <li>
   Exposure to working on Adobe Experience Manager (AEM) will have an advantage to this role.
  </li>
  <li>
   A minimum of 10+ years of demonstrated exceptional customer management
  </li>
  <li>
   A strong empathy for customers AND passion for revenue and growth
  </li>
  <li>
   Strong leadership skills with proven track record to influence inside and outside of the organization
  </li>
  <li>
   Ability to manage/ influence through persuasion, negotiation, and consensus building
  </li>
  <li>
   Analytical and process-oriented mindset supported by excellent communication and presentation skills
   <br/>
   <br/>
  </li>
 </ul>
 Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 <br/>
 <br/>
 Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
</div>


<div></div><div><h1 class="jobSectionHeader"><b>Customer Success Account Manager</b></h1><div><div><p>
Jeddah, Mecca, Saudi Arabia</p></div></div><p></p><div><div><div><div><br>
Date posted</div><div><b>
Oct 23, 2025</b></div></div></div><div><div><div>
Job number</div><div><b>
1901083</b></div></div></div><div><div><div>
Work site</div><div><b>
2 days / week in-office</b></div></div></div><div><div><div>
Travel</div><div><b>
0-25</b><b> </b><b>%</b></div></div></div><div><div><div>
Role type</div><div><b>
Individual Contributor</b></div></div></div><div><div><div>
Profession</div><div><b>
Customer Success</b></div></div></div><div><div><div>
Discipline</div><div><b>
Customer Success Account Mgmt</b></div></div></div><div><div><div>
Employment type</div><div><b>
Full-Time</b></div></div></div></div><div></div><div><div><div><h3 class="jobSectionHeader"><b>
Overview</b></h3><div><div>
With over 17,000 employees worldwide, the mission of Microsoft&rsquo;s Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products, services, and partnerships. Join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.</div><div></div><div><br>
Are you the tech-savvy, cloud loving person that has Cloud and IT Service Management blood running in their veins? Do you want to be that key person that helps our strategic enterprise customers to achieve the most with Microsoft products and services? Do you get your energy from helping your customers succeed in making their transformational cloud projects real?</div><div></div><div><br>
As Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.</div><div></div><div><br>
The CSAM role in the Customer Success Unit at Microsoft will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.</div><div></div><div><br>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</div></div></div></div><div><div><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><div><ul><li>
Bachelor&rsquo;s degree in business, IT, Computer Science, or related field</li><li>
Several years' experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management</li><li>
Experience in relevant Microsoft solutions</li></ul><div></div><div><br>
Strong experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management</div><div></div><div><b><br>
Additional / Preferred Qualifications</b></div><ul><li>
Experience in FSI, Aviation or Retail industry</li><li>
Certification in relevant Microsoft solutions (e.g., Azure, M365) or similar solutions</li><li>
Relevant professional certifications, such as:<ul><li><b>
ITIL Foundation</b> or equivalent service management certification</li><li><b>
Project Management Institute (PMI)</b> or equivalent certification</li><li><b>
PROSCI</b> or equivalent Change Management certification</li></ul></li></ul></div></div></div><div></div><div><div><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><div><div>
As a CSAM your key areas of responsibility will be:</div><div></div><div><br>
Customer Relationship Management</div><ul><li>
You will nurture, establish, and expand relationships with key C-level customer stakeholders to enable clear understanding of customer priorities and goals to align quality solution planning, delivery execution and governance.</li></ul><div>
Customer Success Leadership &ndash; Consumption Leadership</div><ul><li>
De-risk and accelerate the delivery of Microsoft solutions and take ownership of team orchestration and coordination that accelerates production level consumption and customer adoption across cloud. Ensure there is alignment to top customer priorities to help our customers get value from their Microsoft investments and leverage support agreement to achieve their goals.</li></ul><div>
Customer Success Leadership &ndash; Customer Strategy and Growth</div><br>
<div></div><ul><li>
Engages with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account.</li></ul><ul><li>
Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.</li></ul><div></div><div><br>
Customer Success leadership - Delivery and program management</div><br>
<div></div><ul><li>
Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.</li></ul><div></div><div><br>
Customer Success Leadership - Customer Health</div><br>
<div></div><ul><li>
You will identify and assess customers&rsquo; critical services across our cloud platforms and work with customers to ensure that these services are healthy and resilient.</li></ul><div></div><div><br>
Technical Relevance</div><br>
<div></div><ul><li>
Develop technical competency across a breadth of Solution areas which supports customer advice, connecting their business goals to Microsoft solutions.</li></ul></div></div></div></div><div></div><div><div><div>
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.</div></div><div><div><div>
&#60116;</div>Industry leading healthcare</div><div><div>
&#59326;</div>Educational resources</div><div><div>
&#59628;</div>Discounts on products and services</div><div><div>
&#60157;</div>Savings and investments</div><div><div>
&#63586;</div>Maternity and paternity leave</div><div><div>
&#59927;</div>Generous time away</div><div><div>
&#60241;</div>Giving programs</div><div><div>
&#61396;</div>Opportunities to network and connect</div></div></div><div></div><div><div><div>
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div></div></div></div><p></p>

Concentrix

<p></p><div><p>Job Title:</p>
Supplier Delivery Manager - Remote<p></p><p>
Job Description</p>
The Supplier Delivery Manager supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)<p><b>
A NEW CAREER POWERED BY YOU</b></p><p></p><p>
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns &ldquo;<b>World&rsquo;s Best Workplaces</b>,&rdquo; &ldquo;<b>Best Company Culture</b>,&rdquo; and &ldquo;<b>Best Companies for Career Growth</b>&rdquo; awards every year? Then a/an Supplier Delivery Manager position at Concentrix is just the right place for you!</p><p></p><p>
As a/an Supplier Delivery Manager, you&rsquo;ll join an organically diverse team from 70+ countries where ALL members contribute and support each other&rsquo;s success and well-being, proudly united as &ldquo;game-changers.&rdquo; Together, we help the world&rsquo;s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we&rsquo;re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.</p><p></p><p><b>
CAREER GROWTH AND PERSONAL DEVELOPMENT</b></p><p></p><p>
This is a great opportunity to reimagine an all-new career journey and develop &ldquo;friends for life&rdquo; at the same time. We&rsquo;ll give you all the training, technologies, and continuing support you&rsquo;ll need to succeed. Plus, at Concentrix, there&rsquo;s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That&rsquo;s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you&rsquo;ve always envisioned.</p><p></p><p><b>
WHAT YOU WILL DO IN THIS ROLE
</b></p><p></p><p>As a/an Supplier Delivery Manager, you will:</p><ul><li>
Identify trends, dependencies, and failures to provide proactive solutions.</li><li>
Monitor trending incidents to engage in proactive upgrades and address common themes.</li><li>
Collaborate with account team peers to develop account plans and engage customers in strategic alignment discussions.</li><li>
Chair weekly meetings with Incident Managers (IM) to identify and implement improvements.</li><li>
Build relationships with key customer stakeholders and decision makers to ensure effective solution planning, delivery, and governance.
</li><li>Conduct Service Hub customer training sessions.
</li><li>Coordinate Copilot workshops with Customer Success Account Managers (CSAM) and Customer Success Associates (CSA), including use case tracking and follow-up questions.
</li><li>Build relationships with key customer stakeholders and decision makers to ensure effective solution planning, delivery, and governance.
</li><li>Conduct Service Hub customer training sessions.
</li><li>Coordinate Copilot workshops with Customer Success Account Managers (CSAM) and Customer Success Associates (CSA), including use case tracking and follow-up questions.
</li><li>Deliver expert customer experiences&hellip;with a smile.</li></ul><p><b><br>
YOUR QUALIFICATIONS</b></p><p></p><p>
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Supplier Delivery Manager role include:</p><ul><li>
Bachelor&rsquo;s degree in Business, Sociology, Psychology, Computer Science, Information Systems, or a related field</li><li>
6 - 8 years experience in customer success, technology or solution delivery, practice management, customer-facing consulting, or portfolio management.</li><li>
Proficiency in fast-paced multi-tasking</li><li>
Eagerness to learn new technologies</li><li>
Microsoft or competitor equivalent certification (e.g., AWS) in relevant technologies (e.g., Azure, M365, D365, AI).</li><li>
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent.</li><li>
Strong analytical and problem-solving skills with excellent communication and interpersonal skills.</li><li>
Proficiency in Microsoft 365 products, including Excel and Power BI.</li><li>
Candidates should have strong project management and organizational skills.</li><li>
Need to be capable of engaging in senior-level discussions on technical topics (without being deeply technical themselves).</li><li>
Must reside in the United States and have a valid U.S. address for residence</li></ul><p></p><p><b>
WHAT&rsquo;S IN IT FOR YOU</b></p><p><br>
One of our company&rsquo;s Culture Beliefs says, &ldquo;We champion our people.&rdquo; That&rsquo;s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we&rsquo;ll invest in YOU to aid in your career path and in your personal development. In this role, you&rsquo;ll also be provided with:</p><ul><li>
The base salary range for this position is $80,000- $90,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.</li><li>
This is an 18-month contract role</li><li>
DailyPay enrollment option to access pay &quot;early,&quot; when you want it</li><li>
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more</li><li>
Health and wellness programs with trained partners to help promote a healthy you</li><li>
Mentorship programs that support your rewarding career journey</li><li>
A modern, state-of-the-art office setting with advanced technologies and a great team</li><li>
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support</li><li>
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more</li></ul><p></p><p><b>
REIMAGINE THE BEST VERSION OF YOU!</b><br>
<br>
</p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their &ldquo;employer of choice.&rdquo;</p><p></p><p>
Location:</p>
USA, AZ, Work-at-Home<p></p><p>
Language Requirements:</p><p></p><p>
Time Type:</p><p><br>
Physical &amp; Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.<br>
<br>
<b>If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p><p></p><p>
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.</p><p></p><p>
For more information regarding your EEO rights as an applicant, please visit the following websites:
</p><ul><li>English</li><li>Spanish</li></ul><p></p><p>
To request a reasonable accommodation please click here.</p><p></p><p>
If you wish to review the Affirmative Action Plan, please click here.</p></div><p></p>

Supplier Delivery Manager - Remote

Search 16+ Csam jobs near you this October. New roles added regularly across leading industries. Apply today.

16 csam jobs NEAR_ME

Customer Success Account Manager

Customer Success Account Mgmt Intern

Erada Program: Customer Success Account Management Internship Opportunities

Sr. Customer Success Account Manager

Customer Success Account Manager

Customer Success Account Manager

Supplier Delivery Manager - Remote