DocuSign

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><div><br>
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&rsquo;s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign&rsquo;s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).</div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You'll Do</b></h2><p><br>
Dynamic CSM team members are an extension of the Customer Success Manager (CSM) team who oversee a portfolio of accounts and ensure an amazing customer experience, as measured by NPS, net revenue retention, referrals, and product usage indicators. The Dynamic CSM will perform hands-on tactical account management activities. They will collaborate with other team members to coordinate successful customer engagement, product enablement, and demonstrate value across the entire customer journey. The successful candidate will be comfortable working with customers in a one-to-many relationship, delivering consistent and automatic touch points throughout the lifecycle to ensure an exceptional customer experience.</p><p></p><p><br>
This position is an individual contributor role reporting to the Team Lead Scaled Customer Management.</p><p></p><p><br>
This position will cover APJ market and will require some out of hours coverage from 6am local time</p><p></p><div><p><b><br>
Responsibility</b></p></div><ul><li><p>
Work on a large number of accounts at scale to increase overall client satisfaction with Docusign measured through Net Promoter Score, customer engagement with the platform, and retention</p></li><li><p>
Collaborate with internal teams to respond to proactive digital communications, including events, office hours, newsletters, and other resources</p></li><li><p>
Provide insightful technical answers and, if necessary, open a support case or escalate internally any existing technical issues or account concerns</p></li><li><p>
Partner with account team to recommend the most efficient way for customers to exceed their goals using the Docusign platform</p></li><li><p>
Influence Docusign&rsquo;s strategy and product priorities to drive adoption and retention</p></li><li><p>
Champion new best practices and workflows to help both customers and fellow CSMs (Digital, Dynamic and Designated) achieve more</p></li><li><p>
Be the voice of the customer across other departments, including sales, expansion, services, marketing, finance, customer success, and operations</p></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Job Designation</b></h2><div><p><b><br>
Remote:</b></p>
Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.</div><div></div><div><p><br>
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.</p></div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You Bring</b></h2><div><p><b><br>
Basic</b></p></div><ul><li><p>
2+ years of related experience</p></li><li><p>
Experience breaking down technical enablement into easy to follow steps</p></li><li><p>
Experience creating and delivering on a product roadmap</p></li><li><p>
Experience addressing customer needs, including defining and driving successful delivery of customer enablement solutions</p></li><li><p>
Experience managing a large book of business and using data to develop a strategy</p></li><li><p>
Experience driving value through the full customer lifecycle</p></li></ul><div><p><b>
Preferred</b></p></div><ul><li><p>
Strong communication skills to create and convey customer objectives, success strategies, and customer insights for internal and external stakeholders</p></li><li><p>
Highly collaborative, creative, goal-oriented and team-centric</p></li><li><p>
Strong data analysis and creative problem-solving ability, with a natural curiosity around the client&rsquo;s business needs</p></li><li><p>
High level of resilience and a positive attitude when faced with a challenge</p></li><li><p>
Passionate about technology with a solution-centric mindset</p></li><li><p>
Excellent communication and relationship management skills, with the ability to manage multiple stakeholders and high-level executives</p></li><li><p>
Examples of results converting strategy to execution</p></li><li><p>
History of collaborating with cross-functional teams in defining adoption strategies and playbooks</p></li><li><p>
Experience in scalable technology adoption strategies</p></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Life At Docusign</b></h2><div><p><b><br>
Working here</b></p></div><div>
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what&rsquo;s right, every day. At Docusign, everything is equal.</div><div></div><div><br>
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you&rsquo;ll be loved by us, our customers, and the world in which we live.</div><div></div><div><p><b><br>
Accommodation</b></p></div><div>
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.</div><div></div><div><br>
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.</div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Our global benefits</b></h3>
<div></div><div><div><div><h4 class="jobSectionHeader"><b>Paid time off</b></h4>
<div>Take time to unwind with earned days off, plus paid company holidays based on your region.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Paid parental leave</b></h4>
<div>Take up to six months off with your child after birth, adoption or foster care placement.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Full health benefits</b></h4>
<div>Options for 100% employer-paid health plans from day one of employment.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Retirement plans</b></h4>
<div>Select retirement and pension programs with potential for employer contributions.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Learning &amp; development</b></h4>
<div>Grow your career with coaching, online courses and education reimbursements.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Compassionate care leave</b></h4>
<div>Paid time off following the loss of a loved one and other life-changing events.</div></div></div></div></div>

Dynamic CSM

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><div><br>
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&rsquo;s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign&rsquo;s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).</div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You'll Do</b></h2><p><br>
Dynamic CSM team members are an extension of the Customer Success Manager (CSM) team who oversee a portfolio of accounts and ensure an amazing customer experience, as measured by NPS, net revenue retention, referrals, and product usage indicators. The Dynamic CSM will perform hands-on tactical account management activities. They will collaborate with other team members to coordinate successful customer engagement, product enablement, and demonstrate value across the entire customer journey.</p><p></p><p><br>
This position is a people manager role reporting to the Senior Director, Customer Success Management, Digital/Dynamic.</p><p></p><div><p><b><br>
Responsibility</b></p></div><ul><li><p>
Lead and develop a team of Dynamic CSMs responsible for driving adoption, retention, expansion, and NPS across a portfolio of mid‑ to high‑value Docusign customers</p></li><li><p>
Set clear performance expectations, KPIs, and success metrics for the team (e.g., gross/Net Revenue Retention, product adoption, NPS, health scores), and manage to those outcomes through regular coaching and reviews</p></li><li><p>
Build and refine segment strategy for Dynamic customers, including coverage model, engagement model (1:1, 1:few, 1:many), and handoffs between Digital, Dynamic, and Designated CSMs</p></li><li><p>
Oversee the execution of customer success plans and ensure consistent, outcome‑driven engagement with key customer stakeholders and executives</p></li><li><p>
Use portfolio analytics (usage, health, risk, expansion signals) to guide team priorities, forecast retention and expansion, and proactively address segment‑level risks</p></li><li><p>
Partner closely with Sales, Expansion, Marketing, Support, and Product leadership to align on territory planning, account strategy, and coordinated customer engagement motions</p></li><li><p>
Own the operational rhythm for the Dynamic segment, including QBRs with leadership, pipeline and risk reviews, forecast calls, and program performance reporting</p></li><li><p>
Design, implement, and iterate on playbooks, processes, and tooling for Dynamic CSMs, ensuring scalable, repeatable motions that can be shared with Digital and Designated teams where appropriate</p></li><li><p>
Act as an escalation point for complex customer issues and strategic accounts, coordinating cross‑functional resources and ensuring timely, clear communication internally and externally</p></li><li><p>
Champion the voice of Dynamic customers in internal forums&mdash;informing Docusign&rsquo;s product roadmap, packaging, pricing, and go‑to‑market strategies with structured feedback and insights</p></li><li><p>
Hire, onboard, and continuously develop Dynamic CSM talent, fostering a culture of customer‑centricity, accountability, and data‑driven decision‑making</p></li><li><p>
Lead or sponsor cross‑functional initiatives (e.g., migrations, launches, segment experiments) that materially impact adoption, retention, and expansion across the Dynamic segment</p></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Job Designation</b></h2><div><p><b><br>
Remote:</b></p>
Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.</div><div></div><div><p><br>
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.</p></div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You Bring</b></h2><div><p><b><br>
Basic</b></p></div><ul><li><p>
5+ years of Customer Success, Account Management, or related SaaS experience, including direct ownership of renewals, adoption, and expansion</p></li><li><p>
2+ years of people management experience leading CSMs or similar customer‑facing teams in a B2B SaaS environment</p></li><li><p>
Experience managing a portfolio of customers across different segments (digital/scaled, mid‑market, enterprise) and achieving strong NRR/GRR and NPS</p></li><li><p>
Experience working cross‑functionally with Sales, Marketing, Product, Support, and Operations to drive customer outcomes</p></li><li><p>
Experience with contract renewals, forecasting, and risk management for a recurring revenue business</p></li><li><p>
Experience with eSignature, CLM, workflow automation, or adjacent SaaS platforms</p></li><li><p>
Experience building and maintaining executive‑level and multi‑threaded customer relationships</p></li><li><p>
Experience developing and executing customer success plans tied to clear business outcomes</p></li><li><p>
Experience leading strategic conversations on value, ROI, and business impact, not just product features</p></li><li><p>
Experience setting team goals/KPIs and managing performance against targets</p></li><li><p>
Experience creating structure and process&mdash;playbooks, operating rhythms, and scalable motions&mdash;for a growing team/segment</p></li></ul><div><p><b>
Preferred</b></p></div><ul><li><p>
8+ years of Customer Success, Account Management, or related SaaS experience, including direct ownership of renewals, adoption, and expansion</p></li><li><p>
4+ years of people management experience leading CSMs or similar customer‑facing teams in a B2B SaaS environment</p></li><li><p>
Strong negotiation, influence, and conflict‑resolution skills in renewal or escalation situations</p></li><li><p>
Proven ability to hire, develop, coach, and retain high‑performing CSM talent</p></li><li><p>
Ability to lead through ambiguity and drive change management across teams</p></li><li><p>
Ability to understand and explain complex product capabilities, integrations, and workflows to both technical and non‑technical audiences</p></li><li><p>
Experience partnering with Product and Engineering, providing structured feedback that influences roadmap and prioritization</p></li><li><p>
Data‑driven decision maker; comfortable using customer health scores, usage data, and pipeline/risk views to prioritize actions</p></li><li><p>
Experience with CS platforms and CRM tools (e.g., Gainsight, Totango, Salesforce, Zendesk, or equivalents)</p></li><li><p>
Strong organizational and time‑management skills; able to balance strategic planning with hands‑on execution</p></li><li><p>
Excellent written and verbal communication skills, including experience presenting to customers and internal leadership</p></li><li><p>
Strong collaboration skills with a track record of driving results in cross‑functional initiatives</p></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Life At Docusign</b></h2><div><p><b><br>
Working here</b></p></div><div>
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what&rsquo;s right, every day. At Docusign, everything is equal.</div><div></div><div><br>
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you&rsquo;ll be loved by us, our customers, and the world in which we live.</div><div></div><div><p><b><br>
Accommodation</b></p></div><div>
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.</div><div></div><div><br>
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.</div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Our global benefits</b></h3>
<div></div><div><div><div><h4 class="jobSectionHeader"><b>Paid time off</b></h4>
<div>Take time to unwind with earned days off, plus paid company holidays based on your region.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Paid parental leave</b></h4>
<div>Take up to six months off with your child after birth, adoption or foster care placement.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Full health benefits</b></h4>
<div>Options for 100% employer-paid health plans from day one of employment.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Retirement plans</b></h4>
<div>Select retirement and pension programs with potential for employer contributions.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Learning &amp; development</b></h4>
<div>Grow your career with coaching, online courses and education reimbursements.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Compassionate care leave</b></h4>
<div>Paid time off following the loss of a loved one and other life-changing events.</div></div></div></div></div>

Manager, Dynamic CSM

Georgia Department of Corrections

<div><div><div><div><div><b>JOB CODE</b></div> <div><b>TITLE</b></div> <div><b>POSITION #</b></div> <div><b>POSITION</b></div> <div><b>POSTING</b><br>
<b>BEGIN</b></div> <div><b>POSTING</b><br>
<b>END</b></div>
</div><br>
</div><div><div><div>PSP195</div> <div>Correctional Lieutenant (CSM)</div> <div>00120635</div> <div>Unclassified</div> <div>03/03/2026</div> <div>03/15/2026</div>
</div><br>
</div></div><div><div><div><div><b>Jobcode:</b></div> <div>PSP195</div>
</div><br>
<div><div><b>Jobtitle:</b></div> <div>Correctional Lieutenant (CSM)</div>
</div><br>
<div><div><b>Job Category:</b></div> <div>Corrections</div>
</div><br>
<div><div><b>Entry Salary:</b></div> <div>$66,352.10</div>
</div><br>
<div><div><b>Pay Grade Max:</b></div> <div>$79,868.40</div>
</div><br>
<div><div><b>Minimum
</b><br>
<b>Qualification:</b></div> <div>High school diploma/GED, Georgia P.O.S.T. certification,
<br>
and one (1) year of experience required at the lower level
<br>
CSM Correctional Sergeant (PSP194) or position equivalent.</div>
</div><br>
<div><div><b>Preferred
</b><br>
<b>Qualification:</b></div> <div>Six months experience as a first-line supervisor of correctional officers assigned to a variety of security posts such as housing units, offender work details, perimeter security, back gate security, etc. This preferred experience may be included in the one year of full-time experience as a Sergeant; OID Sergeant; or Sergeant, Construction Services; necessary to meet the minimum qualifications. Or completion of at least an Associate's degree in criminal justice, psychology, sociology, or a directly related field.</div>
</div><br>
<div><div><b>Note:</b></div>
</div><br>
</div></div><div></div><div><div><div><div><b>Location Name:</b></div> <div>Baldwin State Prison
</div></div><br>
<div><div><b>Address1:</b></div> <div>140 Laying Farm Road
</div></div><br>
<div><div><b>Address2:</b></div> <div>P.O. Box 1480
</div></div><br>
<div><div><b>City:</b></div> <div>Hardwick </div><div><b>Zipcode:</b></div> <div>31034
</div></div><br>
<div><div><b>County:</b></div> <div>BALDWIN COUNTY<br>
</div></div><br>
</div></div><br>
<div><div><div><div><b>Contact Name:</b></div> <div>Pamala Wade
</div></div><br>
<div><div><b>Contact Phone#:</b></div> <div>478-445-3154
</div></div><br>
<div><div><b>Contact Email ID:</b></div> <div>pamala.wade@gdc.ga.gov
</div></div><br>
<div><div><b>Comments:</b></div></div></div></div></div><p></p>

Correctional Lieutenant (CSM)

Fujitsu

<div><div>Job Description
<div><div><div><div>SNOW Technical Consultant ITSM and CSM
</div></div></div></div><div><div><div><div>Job Location: Bangalore, Chennai, Hyderabad, Noida, Pune
</div></div></div></div><div><div><div><div>Location Flexibility: Multiple Locations in Country
</div></div></div></div><div><div><div><div>Req Id: 5847
</div></div></div></div><div><div><div><div>Posting Start Date: 2/23/26<br>
</div></div></div></div><p></p><div><div><div><div><p><b>Job Title </b>:SNOW Technical Consultant ITSM and CSM
<br>
<b>Shift Timing: </b>2:00 PM -11:00 PM IST
<br>
<b>Location </b>: Pune, Bangalore, Chennai, Noida, Hyderabad
<br>
<b>Notice Period: </b>max 30 days joiners
</p><p>We are looking for a
<br>
ServiceNow ITSM Implementation Specialist to identify, design and deliver larger or more complex architectures,
<br>
strategies and specific solutions through the ServiceNow platform. The role holder will
 <br>
I n depth knowledge of the ServiceNow Platform, from the technology, development, integration an d modules, to design,
<br>
develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards.
 <br>
P rovide integration facilities and provisions logistics on ServiceNow implementation projects, for the required custo mer
<br>
integrations.
 <br>
S uggest and implement proposals for process improvements within projects, once agreed.
 <br>
U se new technologies and methods actively to develop competitive services on customer projects.
 <br>
P rovide technical documentation on modules / products, following company standards on customer projects.
 <br>
M aintain high level of product and solution knowledge and maintains an up to date skills profile in ServiceNow and Java
<br>
Scripting, HTML.
 <br>
A bility to drive business requirements and take an active/leading rol e with customer stakeholders including C level / director
<br>
level / users.
 <br>
Designing and configuring ServiceNow ITSM suites
 <br>
Coordinate with your respective Product System Administrator counterpart and/or Platform System Administrator (if
<br>
applicable) and assi st when new ServiceNow patches/releases are applied to instances
 <br>
Providing ServiceNow configuration assistance including, but not limited to: data imports and software integrations
 <br>
Assisting in troubleshooting patch / release management issues focusing on ITSM
 <br>
Develop UI forms, fields, notifications and workflows
 <br>
Maintain JavaScript server/client code
 <br>
Create, monitor, modify, and publish service catalog workflows with approvals
 <br>
Create an access control rule (ACL)<br>
<br>
<br>
</p><div>We are looking for a ServiceNow Customer Service Management (CSM) Technical Consultant to identify, design and deliver larger or more complex architectures, strategies, and specific solutions through the ServiceNow platform. The role holder must have
<br>
<ul><li>In-depth knowledge of the ServiceNow Platform and technical knowledge of CSM and ITSM modules, to design, develop, implement, and test modules in line with agreed timelines, budget, costs, quality, and development standards.
</li><li>Hands on process implementation experience on CSM modules.
</li><li>Hands on ITSM process implementation experience on ITSM modules: Incident Management, Problem Management, Change Management, Knowledge Management, etc.
</li><li>Experience in working with CSM Portal, Agent Workspace and CSM modules: Case Management, Order Management.
</li><li>Experience with CSM Master Data Configuration: Accounts, Contracts, Entitlements, Assets, etc.
</li><li>Develop and configure ServiceNow CSM and ITSM applications in accordance with customer requirements and best practices.
</li><li>Collaborate with business stakeholders to gather and analyze requirements and translate them into technical specifications and solutions.
</li><li>Develop UI forms, UI Actions, notifications, workflows, and Flows via Flow Designer.
</li><li>Create JavaScript server/client code and components: Script Includes, Business Rules, Client Scripts, ACLs, etc.
</li><li>Create, modify, and publish service catalog and Record producers.
</li><li>Ensure the quality and reliability of all ServiceNow CSM applications through testing and troubleshooting.
</li><li>Use new technologies and methods actively to develop competitive services on customer projects.
</li><li>Create and maintain documentation for project applications, including technical specifications, user guides, and training materials.
</li><li>Ability to drive business requirements and take an active/leading role with customer stakeholders including C-level / director level / users.
</li><li>Stay up to date with the latest ServiceNow CSM features and functionalities and make recommendations for improvement.
</li></ul></div></div></div></div></div><div><div><div><div>Relocation Supported: Yes
</div></div></div></div><div><div><div><div>Visa Sponsorship Approved: No</div></div></div></div></div></div><div></div>

SNOW Technical Consultant ITSM and CSM

<div></div><div><div><div><div><ul><div>9 - 12 Years</div>
<div></div><div>1 Opening</div>
 <div>Hyderabad</div></ul></div><p></p><div><br>
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Role description</b></h3>
<div><p><b>Role Purpose:</b><br>
Design scalable and secure ServiceNow CSM architecture aligned with enterprise standards.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Define technical architecture for CSM implementation and integrations.</li>
<li>Ensure platform performance, security, and compliance.</li>
<li>Provide guidance on best practices for data migration and knowledge management.</li>
<li>Evaluate new ServiceNow features for adoption.</li>
</ul>
<p><b>Required Skills &amp; Experience:</b></p>
<ul>
<li>8- 12 years in IT architecture and ServiceNow.</li>
<li>Expertise in CSM, CMDB, and integration protocols (REST, SOAP).</li>
<li>ServiceNow Certified System Architect preferred.</li>
</ul>
</div><p></p><h3 class="jobSectionHeader"><b>Skills</b></h3>
<div><p>servicenow,csm,it architecture,servicenow csm,</p></div></div></div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>About UST</b></h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

Architect I - Enterprise Solutions

CrelioHealth

<div><p><b>Role: Customer Success Manager (CSM)</b></p><br>
<p></p>
<p><b>
Experience:</b> 2 &ndash; 5 Years</p>
<p><b>
Location:</b> Pune (Baner)</p>
<p><b>
Department:</b> Customer Success</p><br>
<p></p>
<p><b>
Role Overview</b></p>
<p>
We are looking for a performance-driven <b>Customer Success Manager (CSM)</b> who will be responsible for driving <b>Retention, Adoption, Engagement, Advocacy, Support Excellence </b><b>and Revenue Growth</b> across assigned accounts. The ideal candidate will own the complete post-sales lifecycle &mdash; from onboarding and product adoption to renewals, expansion, and advocacy &mdash; ensuring measurable business outcomes for customers.</p><br>
<p></p>
<ul>
<li><b>Key Responsibilities</b><br>
<b>1. Retention &amp; Revenue Ownership</b></li>
<li>Own Gross Revenue Retention and minimise churn.</li>
<li>Ensure 100% renewals before expiry.</li>
<li>Conduct regular health checks and proactively mitigate risks.</li>
<li>Drive structured recovery plans for at-risk accounts.<br>
<br>
<b>2. Product Adoption &amp; Value Realisation</b></li>
<li>Improve the Adoption Health Score across accounts.</li>
<li>Drive active usage of LIMS, Inventory, and key modules.</li>
<li>Enable customers through structured training and best practices.</li>
<li>Partner with Product &amp; Engineering to resolve recurring gaps.<br>
<br>
<b>3. Client Engagement &amp; Relationship Management</b></li>
<li>Maintain disciplined engagement cadence (MBR/QBR).</li>
<li>Lead executive-level QBRs with decision-makers.</li>
<li>Expand multi-threaded stakeholder relationships.</li>
<li>Conduct strategic site visits for high-value accounts.<br>
<br>
<b>4. Advocacy &amp; Customer Marketing</b></li>
<li>Capture structured feedback and testimonials.</li>
<li>Drive case studies, G2 reviews, and referrals.</li>
<li>Convert satisfied clients into brand advocates.</li>
<li>Identify cross-sell opportunities.<br>
<br>
<b>5. Support &amp; SLA Governance</b></li>
<li>Ensure strict SLA adherence and ticket ownership.</li>
<li>Maintain clear communication and closure confirmation.</li>
<li>Align ticket closures with CSAT goals.</li>
<li>Act as an escalation bridge between the client and internal teams.<br>
<br>
<b>6. Growth &amp; Expansion</b></li>
<li>Drive MRR growth through upsell &amp; cross-sell.</li>
<li>Identify expansion opportunities within accounts.</li>
<li>Convert delivered value into measurable revenue growth.<br>
<br>
<b>Job Specifications</b></li>
<li>2+ years of experience in Customer Success / Account Management / SaaS.</li>
<li>Proven track record in retention, renewals, and revenue expansion.</li>
<li>Strong analytical skills &mdash; ability to interpret data, health scores, and customer insights.</li>
<li>Excellent communication and stakeholder management skills.</li>
<li>Experience handling customer escalations professionally.</li>
<li>Organised, process-oriented, and execution-focused.</li>
<li>Proactive problem solver with an ownership mindset.</li>
<li>Self-starter and collaborative team player.</li>
<li>Comfortable working in shifts if required.</li></ul></div><p></p>

Customer Success Manager

INNOVATIVE PRIVATE LIMITED

<p><b>Job description</b></p><ul><li>Resolution of assigned complaints on CSM&rsquo;s &amp; ATMs within defined TAT.</li><li>Installation of ATM&rsquo;s &amp; CSM &lsquo;s</li><li>Execution of precise troubleshooting techniques</li><li>Provision of root cause analysis for assigned tasks.</li><li>Provision of Analytical Reports &amp; Documentation to Line Manager</li><li>Accomplishment of 100% PM for UPS &amp; ATM and G&amp;D</li></ul><p><b>Education:</b></p><ul><li>Bachelor's (Preferred) Electrical/Electronics/ Mechatronics</li></ul><p><b>Location:</b></p><ul><li>F.B. Area, Karachi</li></ul><p><b>Preferred Areas</b>:</p><ul><li>F.B. Area, Karachi</li></ul><p><b>Job Type:</b></p><ul><li>Full-time</li></ul><p>Job Type: Full-time</p><p>Location:</p><ul><li>Karachi (Required)</li></ul><p>Work Location: In person</p>

Engineer/Senior Engineer (F.B. Area)

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