Infotree Global Solutions

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 <p>
  <strong>
   CUSTOMER SUCCESS MANAGER | RIYADH, SAUDI ARABIA | Need local candidates From Saudi | Arabic Language required(Mandatory)
  </strong>
 </p>
 <p>
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 </p>
 <p>
  <strong>
   It&rsquo;s our incredible team that makes our company great &ndash; our people drive our winning culture.
  </strong>
 </p>
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 </p>
 <p>
  <strong>
   What does a great Customer Success Manager do?
  </strong>
 </p>
 <p>
  The Customer Success Manager (CSM) joins an international team of CSMs across EMEA, where personal development, collaboration and adaptability are at the heart of the team.
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 <p>
  The CSM assists the account management team within a portfolio of key accounts, by ensuring the implementation and most efficient use of Company's technology, products and services through valuable account support. The CSM engages with a wide range of roles within the customer&rsquo;s organisation as well as internal departments, to provide ongoing value to our customers and building their (and our) success stories.
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  The CSM maintains and maximizes revenues by providing technical and functional consultancy and support, typically in product and optimisation scenarios.
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  The role is crucial in maintaining competitive advantage and differentiating company through the on-site &amp; virtual support provided.
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 </p>
 <p>
  <strong>
   Responsibilities include:
  </strong>
 </p>
 <ul>
  <li>
   Provide professional demonstrations, product &amp; data consultancy and functional support, in line with the Account Business Plan
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   Develop and maintain strong relationships with the key users and influencers within an agency location, ensuring business solutions are understood and valued by the customer
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   Ensure long term commitment from the customers by focusing on the breadth of product usage and how this can benefit and add value for the customer
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   Work with the Account Manager to run and promote Customer focus days. Attending Company's Trade
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   Shows and Corporate Event Days where appropriate.
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   Develop scripts and customised rules, for customers, on a consultancy basis.
  </li>
 </ul>
 <p>
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 </p>
 <p>
  <strong>
   Who we are looking for in this role:
  </strong>
 </p>
 <ul>
  <li>
   Technical understanding of GDS functionality and Industry related work experience would be advantageous (technical/functional skills)
  </li>
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   Excellent presentation skills, with a confidence that engages the audience. Able to effectively deliver key messages and demonstrate products via a wide range of media (communication skills)
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   Must have the ability to assess and analyse situations accurately, grasping complexities and identifying key issues, applying sound judgement (problem solving capability)
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   Ability to develop strong customer relationships through a collaborative, consultative, reliable and empathetic approach (relationship management)
  </li>
 </ul>
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 </p>
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 </p>
 <p>
  <strong>
   Our ambition is to hire for potential not just experience, and you&rsquo;re likely to succeed if you
  </strong>
  :
 </p>
 <ul>
  <li>
   Are always ready to give it your all and deliver high quality work
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   Are excited to use your creativity and innovative thinking to try new things
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   Take responsibility and own your work
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   Are courageous and ambitious to challenge what&rsquo;s been done before
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   If you are a Saudi National and Interested? We&rsquo;d love for you to get in touch!*
  </li>
 </ul>
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 </p>
</div>


Customer Success Manager

Property Finder

<div>
 Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region&rsquo;s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.
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 Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.
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 <strong>
  Position Summary
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  <br/>
 </strong>
 The Customer Success Team Leader is a key role responsible for providing direct impact on revenue retention by owning the post-sales customer experience and engagement, driving adoption and value realization for our subscription customers. Ultimately, the CSM represents the customers&rsquo; interests in realizing value from Property Finder digital products and solutions.
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 The Team Lead will be a future leader in the organization and will support their peers to achieve growth targets and develop the overall group. As a largely autonomous role, this position is suitable for mature sales professional candidates who possess excellent communication, presentation, and time management skills.
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 This role will be a team leader for 4 team members in Egypt, 1 in Bahrain, 1 in Qatar and 2 in the Kingdom of Saudi Arabia
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 <strong>
  Key Responsibilities
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 </strong>
 <ul>
  <li>
   Assist in coaching and developing the team by conducting observation meetings each month with Managers and direct CPS reports
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   Drive CSM strategy by improving processes and driving change to add value to the sales engage
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   Engage with other senior stakeholders to align marketing/product priorities with the CSM vision
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   Co-Lead monthly team meetings with the Manager
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   Provide weekly reporting updates for the team to ensure goals will be exceeded
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   Partner on key strategies that drive the growth of the team and the overall success of the CSM function
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   Identifies opportunities for client retention and engagement
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   Collaborating with various internal departments to ensure all clients' requests are fulfilled promptly.
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  </li>
 </ul>
 <strong>
  Desired Qualifications
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  <br/>
 </strong>
 <ul>
  <li>
   3 to 5 years of Enterprise customer success experience in a SaaS/Subscription environment.
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   Excellent verbal and written communication skills to communicate product ideas to clients.
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   A good understanding of the real estate industry.
  </li>
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   Strong customer service mindset that requires patience while dealing with different types of customers.
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   Exceptional analytical skills for analyzing client data and suggesting solutions
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   Time management and strong organizational skills
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   Problem-solving skills to help resolve customer complaints.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Other Capabilities
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 </strong>
 <ul>
  <li>
   Fluent in English and Arabic
  </li>
  <li>
   Experience with Salesforce or similar CRM.
  </li>
  <li>
   Experience in real estate, media, tech, software, advertising and/or marketplace-based businesses preferred.
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   <br/>
  </li>
 </ul>
 <strong>
  Our promise to talent
  <br/>
  <br/>
 </strong>
 At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.
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 <strong>
  Property Finder Guiding Principles
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 </strong>
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  <li>
   Think Future First
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   Data Beats Opinions, Speed Beats Perfection
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   Optimise for Impact
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   No Ostriches Allowed
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   Our People, Our Power
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  <li>
   The Biggest Risk is Taking no Risk at All
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 </ul>
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  Find us at:
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 </strong>
 Twitter
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 Facebook
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 Instagram
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 Linkedin
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 Glassdoor
</div>


Customer Success Team Leader - International

INNOVATIVE PRIVATE LIMITED

<p><b>Job description</b></p><ul><li>Resolution of assigned complaints on CSM&rsquo;s &amp; ATMs within defined TAT.</li><li>Installation of ATM&rsquo;s &amp; CSM &lsquo;s</li><li>Execution of precise troubleshooting techniques</li><li>Provision of root cause analysis for assigned tasks.</li><li>Provision of Analytical Reports &amp; Documentation to Line Manager</li><li>Accomplishment of 100% PM for UPS &amp; ATM and G&amp;D</li></ul><p><b>Education:</b></p><ul><li>Bachelor's (Preferred) Electrical/Electronics/ Mechatronics</li></ul><p><b>Location:</b></p><ul><li>Gizri, Punjab Colony, Shireen Jinnah Colony, Qayyum Abad, Manzoor Colony</li></ul><p><b>Preferred Areas</b>:</p><ul><li>Gizri, Punjab Colony, Shireen Jinnah Colony, Qayyum Abad, Manzoor Colony</li></ul><p><b>Job Type:</b></p><ul><li>Full-time</li></ul><p>Job Type: Full-time</p><p>Location:</p><ul><li>Karachi (Required)</li></ul><p>Work Location: In person</p>

Engineer/Senior Engineer (Gizri, Punjab Colony, Shireen Jinnah Colony, Qayyum Abad, Manzoor Colony )

Sscegypt

<p>Customer Success Manager (CSM),</p><p>plays a crucial role inensuring client satisfaction and retention by guiding them through their journey with our services, from onboarding to long-term usage.They build relationships, address concerns, and identify opportunities for growth and expansion.</p><p>Key Responsibilities of a Success Manager (CSM):</p><p> <strong>Customer Onboarding and Training:</strong></p><p>Guiding new customers through the initial stages of adoption and ensuring they understand how to use the product or service effectively.</p><p> <strong>Relationship Management:</strong></p><p>Building and maintaining strong, trusting relationships with key client stakeholders.</p><p> <strong>Proactive Issue Resolution:</strong></p><p>Identifying potential problems early and working to solve them before they impact customer satisfaction.</p><p> <strong>Performance Monitoring:</strong></p><p>Tracking and analyzing customer usage, identifying trends, and flagging areas for improvement.</p><p> <strong>Customer Success Planning:</strong></p><p>Helping clients develop and achieve their goals using the product or service.</p><p> <strong>Up-selling and Cross-selling:</strong></p><p>Identifying opportunities to expand client relationships and increase revenue.</p><p> <strong>Internal Collaboration:</strong></p><p>Working with sales, product, and other internal teams to ensure client success.</p><p> <strong>Feedback Collection:</strong></p><p>Gathering customer feedback and providing it to internal teams to improve the product or service.</p><p><strong>A Cyber Security Pre-sales Consultant</strong> isresponsible for driving revenue growth by providing technical expertise, conducting services demonstrations, mainly in the area of GRC and assisting in the development of proposals and solutions for clients.They act as a trusted advisor, understanding client needs and communicating insights to the sales team.</p><p>The services provided in this domain (IT framework, ISO 27001, CCC, GRC domain, .etc)</p><p>Key Responsibilities:</p><p> <strong>Technical Expertise:</strong></p><p>Possess a deep understanding of cybersecurity frameworks, products, and services.</p><p> <strong>Solution Design:</strong></p><p>Develop and present tailored security solutions that meet client needs, often including designs, proposals, and technical documentation.</p><p> <strong>Customer Engagement:</strong></p><p>Build relationships with clients, understand their challenges, and offer expert advice.</p><p> <strong>Sales Support:</strong></p><p>Work closely with the sales team to qualify opportunities, prepare proposals, and assist in closing deals.</p><p> <strong>Product Demonstrations:</strong></p><p>Conduct product demos and proof-of-concept sessions to showcase solutions.</p><p> <strong>Requirements Gathering:</strong></p><p>Collect and analyze customer requirements, conducting workshops and presentations to understand their needs.</p><p> <strong>Commercial Documents:</strong></p><p>Assist in creating and updating commercial documents like RFPs and RFIs.</p><p> <strong>Staying Current:</strong></p><p>Keep up with industry trends, competitor offerings, and emerging technologies.</p><p> <strong>Collaboration:</strong></p><p>Work with internal teams, partners, and vendors to ensure successful solution delivery.</p><img src="https://www.jobg8.com/Tracking.aspx?m1MhrCgiSOhtx8g2aWCYwsTa2UWIMSugc" width="0" height="0" />

<p><b>Education:</b></p><p>Bachelor's (Preferred) Electrical/Electronics Engineer</p><p><b>Experience:</b></p><p>Fresh to 2 years of experience</p><p><b>Location: </b></p><p>Nawabshah</p><p><b>Job Type:</b></p><p>Full-time</p><p><b>Job description</b></p><ul><li>Resolution of assigned complaints on CSM&rsquo;s &amp; ATMs within defined TAT.</li><li>Installation of ATM&rsquo;s &amp; CSM &lsquo;s</li><li>Execution of precise troubleshooting techniques</li><li>Provision of root cause analysis for assigned tasks.</li><li>Provision of Analytical Reports &amp; Documentation to Line Manager</li><li>Accomplishment of 100% PM for UPS &amp; ATM and G&amp;D</li></ul><p>Interested candidates can apply at <b>jobs@innovative-pk.com.</b></p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Engineer/ Sr. Engineer (Nawabshah)

Elsevier

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 The Customer Success Manager (CSM) plays a pivotal role across both pre- and post-sales stages, ensuring seamless onboarding, adoption, and long-term value realization of Elsevier solutions. Serving as a trusted advisor for customers in
 <strong>
  UAE, Oman, Bahrain, Jordan, Lebanon, Iraq, Iran &amp; Ethiopia
 </strong>
 &mdash;the CSM collaborates closely with Account Managers and support teams to align on strategic goals, drive engagement, and uncover upsell and cross-sell opportunities. Their focus is on maximizing customer satisfaction, retention, and renewal growth throughout the customer lifecycle.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage customer relationships to become a trusted partner - Develop new (influential) relationships - identify and nurture champions - facilitate product development through liaising between customer and product &ndash; identify requirements in relation to organizations&rsquo; ambition - navigate customer queries with relevant internal stakeholders.
  </li>
  <li>
   Drive customer satisfaction &amp; customer success - Delivering tailored value stories (value reinforcement) - Demonstrating product/services ROI.
  </li>
  <li>
   Retention and Renewal - Supporting closing new agreements/renewals with Sales team by identifying value story, customer needs and advocates for Elsevier solutions.
  </li>
  <li>
   Identify Cross-sell &amp; upsell opportunities - Analyzing data &amp; understanding of customer needs and ambitions (value story) while adding value based on experience.
  </li>
  <li>
   Conduct Customer training in a scalable way - Ensure that all digital &amp; f2f training is fulfilling a need with the customer/audience; this includes both demonstrations of products as well as workshops.
  </li>
  <li>
   Work cross functionally &ndash; Share experiences across customer facing teams as well as the greater Elsevier organization to share success stories and ensure value proposition is clearly communicated and understood.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree or equivalent.
  </li>
  <li>
   Fluent in English and Arabic is mandatory
  </li>
  <li>
   3+ years of proven experience as Customer success manager preferred
  </li>
  <li>
   SaaS or publishing or Higher Education background preferred
  </li>
  <li>
   Proven project management and presentation skills
  </li>
  <li>
   Proficient in Microsoft Office Suite
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working For You
  <br/>
  <br/>
 </strong>
 We promote a healthy work life balance, with flexible working hours, wellbeing initiatives, shared parental leave, study assistance and sabbaticals to meet your immediate responsibilities and long-term goals.
 <br/>
 <br/>
 <strong>
  These Are Some Of The Benefits On Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical and Air ticket
  </li>
  <li>
   Competitive bonus
  </li>
  <li>
   25 days paid annual leave
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About The Business
  <br/>
  <br/>
 </strong>
 A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
</div>


<div></div><div><div>About the Role:</div><div>
The Customer Success Manager (CSM) plays a pivotal role across both pre- and post-sales stages, ensuring seamless onboarding, adoption, and long-term value realization of Elsevier solutions. Serving as a trusted advisor for customers in UAE, Oman, Bahrain, Jordan, Lebanon, Iraq, Iran &amp; Ethiopia&mdash;the CSM collaborates closely with Account Managers and support teams to align on strategic goals, drive engagement, and uncover upsell and cross-sell opportunities. Their focus is on maximizing customer satisfaction, retention, and renewal growth throughout the customer lifecycle.</div><div></div><div><br>
Key Responsibilities:</div><ul><li><div>
Manage customer relationships to become a trusted partner - Develop new (influential) relationships - identify and nurture champions - facilitate product development through liaising between customer and product &ndash; identify requirements in relation to organizations&rsquo; ambition - navigate customer queries with relevant internal stakeholders.</div></li><li><div>
Drive customer satisfaction &amp; customer success - Delivering tailored value stories (value reinforcement) - Demonstrating product/services ROI.</div></li><li><div>
Retention and Renewal - Supporting closing new agreements/renewals with Sales team by identifying value story, customer needs and advocates for Elsevier solutions.</div></li><li><div>
Identify Cross-sell &amp; upsell opportunities - Analyzing data &amp; understanding of customer needs and ambitions (value story) while adding value based on experience.</div></li><li><div>
Conduct Customer training in a scalable way - Ensure that all digital &amp; f2f training is fulfilling a need with the customer/audience; this includes both demonstrations of products as well as workshops.</div></li><li><div>
Work cross functionally &ndash; Share experiences across customer facing teams as well as the greater Elsevier organization to share success stories and ensure value proposition is clearly communicated and understood.</div></li></ul><div></div><div><br>
Requirements:</div><ul><li><div>
Bachelor's degree or equivalent.</div></li><li><div>
Fluent in English and Arabic is mandatory</div></li><li><div>
3+ years of proven experience as Customer success manager preferred</div></li><li><div>
SaaS or publishing or Higher Education background preferred</div></li><li><div>
Proven project management and presentation skills</div></li><li><div>
Proficient in Microsoft Office Suite</div></li></ul><div></div><div>
Working for you:</div><div>
We promote a healthy work life balance, with flexible working hours, wellbeing initiatives, shared parental leave, study assistance and sabbaticals to meet your immediate responsibilities and long-term goals.</div><div>
These are some of the benefits on offer:</div><ul><li><div>
Medical and Air ticket</div></li><li><div>
Competitive bonus</div></li><li><div>
25 days paid annual leave</div></li></ul><div>
About The business:</div><div>
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.</div><div><br>
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our <div>Applicant Request Support Form</div> or please contact 1-855-833-5120.</div><div></div><div>
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams <div>here</div>.</div><div></div><div>
Please read our <div>Candidate Privacy Policy</div>.</div><div></div><div>
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.</div><div></div><div><i>
USA Job Seekers:</i></div><div><div>
EEO Know Your Rights</div>.</div></div><div></div>

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177 csm jobs NEAR_ME

Customer Success Manager

Customer Success Team Leader - International

Engineer/Senior Engineer (Gizri, Punjab Colony, Shireen Jinnah Colony, Qayyum Abad, Manzoor Colony )

Customer Success Manager

Engineer/ Sr. Engineer (Nawabshah)

Customer Success Manager

Customer Success Manager