<div>Posting Description:
<div><b>
Job Title- </b>ServiceNow Business Analyst</div><div><b>
Position type- </b>Full Time
</div><div><b>Work Location- </b>Noida/Gurugram/Bangalore</div><div><b>
Working style- </b>Hybrid</div><div><b>
Cab Facility- </b>Yes
</div><div><b>Shift Time -</b>12:30PM- 9:30PM</div><div><b>
People Manager role: </b>No</div><div><b>
Required education and certifications critical for the role- </b>Any Graduate or Post-Graduate (full time)</div><div><b>
Required years of experience &ndash; </b>9+ year of relevant experience</div><div></div><p><b><br>
AON IS IN THE BUSINESS OF BETTER DECISIONS</b></p><p>
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
</p><p>As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.</p><div><b><br>
</b></div><div><b>GENERAL DESCRIPTION OF ROLE:</b></div><div>
 ServiceNow Business Analyst is responsible to perform software configuration and support including, but not limited to platform administration &amp; providing support on incidents. Adapts existing methods and procedures to create possible solutions to complex requirements. Uses considerable judgment to determine solution on complex problems.</div><div></div><div><b><br>
JOB RESPONSIBILITIES
</b></div><ul><li>Bridge the gap between business and technology ensuring common understanding and alignment of business / technology including functional (for business needs) and non-functional requirements (quality attributes, scalability, interfaces, constraints, etc.)</li><li>
Convey business requirements and design concepts with models such as gap analysis, use cases, prototypes, etc. as appropriate</li><li>
Create, refine, and maintain functional requirements/user stories/use cases and associated deliverables &ndash; process flows, test cases, etc. to meet development and stakeholder needs</li><li>
Manage and / or execute the UAT process by performing smoke testing, test case validation, and obtaining business approvals on UAT for scheduled deployments.</li><li>
Administer ServiceNow Platform and perform configurations to maintain and enhance deployed solutions on the system.</li><li>
The resource maintains the stability and usability of the platform across production and non-production environments.</li><li>
Perform application maintenance to include performance monitoring and error identification and remediation.</li><li>
Collaborate and contribute in architecture discussions to improve sustainability and health of the platform.</li><li>
Perform development configurations for new enhancements</li><li>
Manage support for incidents and perform code migration using update sets/app repository</li><li>
Lead upgrade planning and execution including cloning and patching exercises.</li><li>
Manage instance security: user/group access, administration, access control lists. etc.</li><li>
Provide configuration assistance to developers and stakeholders</li><li>
SN Certifications required.</li></ul><p></p><p><b><br>
SKILLS/COMPETENCIES REQUIRED</b></p><ul><li>
9+ experience in ServiceNow support
</li><li>Experience on improving health of the platform referring to health scan of instance.
</li><li>Extensive experience working with clients and users.
</li><li>Good interpersonal skills and ability to work with diverse and remote teams.</li></ul><div><b>
Education:
</b></div><ul><li>Bachelor&rsquo;s degree or above.
</li><li>Certified System Administrator is mandatory
</li><li>Certification on ServiceNow modules will be preferred</li></ul><p><b>
HOW WE SUPPORT OUR COLLEAGUES</b></p><p>
In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.</p><p>
Furthermore, all colleagues enjoy two &ldquo;Global Wellbeing Days&rdquo; each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!</p><p>
Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.</p><p></p><div><b><br>
#LI-RK2</b></div></div><p></p>

ServiceNow CSM Business Analyst

Property Finder Group

<p><strong>Position Summary</strong></p>
<p>The Customer Success Team Leader is a key role responsible for providing direct impact on revenue retention by owning the post-sales customer experience and engagement, driving adoption and value realization for our subscription customers. Ultimately, the CSM represents the customers  interests in realizing value from Property Finder digital products and solutions. </p>
<p>The Team Lead will be a future leader in the organisation and will support their peers to achieve growth targets and develop the overall group.</p>
<p>The suitable applicant is expected to establish and maintain strong relationships with professional real estate companies and grow the business across UAE.</p>
<p>As a largely autonomous role, this position is suitable for mature sales or customer success professional candidates who possess excellent communication, presentation, and time management skills.</p>
<p><strong>Key Responsibilities</strong></p>
<ul>
<li>Assist in coaching and developing the team by conducting observation meetings each month with Managers and direct CPS reports</li>
<li>Drive CSM strategy by improving processes and driving change to add value to the sales engage</li>
<li>engage with other senior stakeholders to align marketing/product priorities with the CSM vision</li>
<li>Co-Lead weekly team meetings with the Manager</li>
<li>Provide weekly reporting updates for the team to ensure goals will be exceeded</li>
<li>Conduct 1:1 meetings with their direct reports </li>
<li>Partner on key strategies that drive the growth of the team and the overall success of the CSM function</li>
<li>Identifies opportunities for client retention and engagement</li>
<li>Collaborating with various internal departments to ensure all clients' requests are fulfilled promptly.</li>
</ul>

Customer Success Team Leader

Tata Consultancy Services (TCS)

<div></div><div><div><div><p>Job Role: ServiceNow Assist Developer<br>
Experience Range: 4 to 10 years<br>
Location: Hyderabad, Bangalore, Pune<br>
Job Description
1. ServiceNow Platform Expertise: A strong understanding of the ServiceNow platform, including its modules and functionalities.
<br>
2. JavaScript: Proficiency in JavaScript for developing custom applications and scripts.
<br>
3. Now Assist: Familiarity with Now Assist development along with Agentic Workflow, AI Agents, and Skills is must.<br>
 4. ServiceNow ITSM / CSM: A strong experience in enhancing/customizing ITSM and CSM applications in ServiceNow<br>
<br>
</p></div></div><div><div><div><b>Location</b></div>
<div>Hyderabad</div>
</div><div><div><b>Job Function</b></div>
<div>IT INFRASTRUCTURE SERVICES</div>
</div><div><div><b>Role</b></div>
<div>Developer</div>
</div><div><div><b>Job Id</b></div>
<div>377113</div>
</div><div><div><b>Desired Skills</b></div>
<div>Service Now</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : Undergraduate</div></div></div><div></div>

Servicenow Assist Developer

CERAGON

<div><p>The CSM will manage <b>end-to-end Sales Operations, Revenue Operations, and Logistics</b> for Ceragon Networks across India &amp; SAARC. Operating in the <b>telecom and wireless networking industry</b>, this role blends <b>customer success, stakeholder management, and operational execution</b> with a strong focus on driving revenue, ensuring compliance, and delivering customer satisfaction. The CSM will also lead and develop a team to strengthen business outcomes.</p><p></p><p><b><br>
Key Responsibilities</b></p><ul><li>
Drive <b>Sales &amp; Revenue Operations</b> aligned with business targets.</li><li><b>
Plan and deliver shipments as per schedule</b>, ensuring timely and compliant execution.</li><li><b>
Plan shipment allocation</b> strategically for cost efficiency and improved delivery timelines.</li><li>
Oversee <b>international &amp; local shipments</b> across borders for cost-effective and seamless movement.</li><li>
Manage <b>customer relationships &amp; vendor coordination</b>, resolving escalations effectively.</li><li>
Collaborate with <b>Sales, Finance, Operations, and Supply Chain</b> for smooth execution.</li><li>
Ensure <b>customs, Incoterms, and trade compliance</b>.</li><li>
Optimize processes for <b>efficiency, cost savings, and customer satisfaction</b>.</li><li>
Manage <b>POs, inventory, and order fulfillment</b> while keeping customers informed.</li><li>
Lead, mentor, and manage a <b>high-performing operations team</b>.</li></ul><br>
<p></p>
Requirements:
<br>
<ul><li>Bachelor&rsquo;s degree in Logistics, Supply Chain, or International Business.</li><li>
7+ years in <b>Sales/Revenue Operations, Logistics, or Supply Chain</b> (preferably within <b>Telecom / Networking industry</b>).</li><li>
Expertise in <b>ERP systems, logistics tools, and trade documentation</b>.</li><li>
Strong leadership, communication, and negotiation skills.</li><li>
In-depth knowledge of <b>customs regulations, Incoterms, and global freight protocols</b>.</li></ul></div><p></p>

Revenue Operations

Meta

<div>
 Meta is seeking a Client Solutions Manager (CSM) to join our Global Business Group (GBG) team in Bangalore. The CSM will work with Automotive OEM's &amp; Direct to Consumer (D2C) advertisers primarily in the beauty &amp; fashion segment, who leverage Meta ads and business messaging solutions to drive multi-channel sales. With proven understanding of brand &amp; performance marketing, the CSM is responsible to grow revenue by consulting advertisers towards adopting best practices across Meta ads and business messaging solutions.
 <br/>
 <br/>
 Client Solutions Manager - Auto &amp; D2C Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Work with brands to understand their business objectives and develop the Meta strategy, which will constitute building on insights, crafting media plans, creative and measurement recommendations
  </li>
  <li>
   Provide dedicated account management to top clients, to develop, manage, optimize, and support strategic account plans, and leverage data to create business solutions for clients
  </li>
  <li>
   Leverage Meta's extensive Performance Marketing (Direct Response) solutions and Brand solutions apart from the growing Business Messaging suite to the benefit of our advertisers
  </li>
  <li>
   Build key stakeholder relationships both internally and externally, and be a key influencer in shaping product roadmaps, platform strategy and the overall Meta narrative
  </li>
  <li>
   Project Management - Manage complex work streams to optimize marketing objectives for clients. Manage Analytics and dashboards to advise clients (e.g. daily client facing data/insights reporting, setting up pipelines to pull conversion and impression data, etc.)
  </li>
  <li>
   Serve as an industry thought leader in social media and digital advertising and adapt to Meta&rsquo;s ongoing product and technology developments
   <br/>
   <br/>
  </li>
 </ul>
 Minimum Qualifications:
 <br/>
 <br/>
 <ul>
  <li>
   4+ years of experience in performance marketing and/or account management roles
  </li>
  <li>
   Demonstrated experience of digital performance marketing and accompanying Meta advertising solutions
  </li>
  <li>
   Critical thinking, analytical and technical skills are essential, persistence, and the dexterity to arrive at solutions in a structured manner
  </li>
  <li>
   Demonstrated dexterity to develop and manage cross functional partnership as well as client relationships in complex and rapidly evolving environment
  </li>
  <li>
   Willingness to travel
   <br/>
   <br/>
  </li>
 </ul>
 Preferred Qualifications:
 <br/>
 <br/>
 <ul>
  <li>
   Relevant industry experience (Automotive / Beauty &amp; Personal Care / Fashion)
   <br/>
   <br/>
  </li>
 </ul>
 About Meta:
 <br/>
 <br/>
 Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today&mdash;beyond the constraints of screens, the limits of distance, and even the rules of physics.
 <br/>
 <br/>
 Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about  benefits  at Meta.
</div>


Client Solutions Manager - Auto & D2C

Sscegypt

<p>Customer Success Manager (CSM),</p><p>plays a crucial role inensuring client satisfaction and retention by guiding them through their journey with our services, from onboarding to long-term usage.They build relationships, address concerns, and identify opportunities for growth and expansion.</p><p>Key Responsibilities of a Success Manager (CSM):</p><p> <strong>Customer Onboarding and Training:</strong></p><p>Guiding new customers through the initial stages of adoption and ensuring they understand how to use the product or service effectively.</p><p> <strong>Relationship Management:</strong></p><p>Building and maintaining strong, trusting relationships with key client stakeholders.</p><p> <strong>Proactive Issue Resolution:</strong></p><p>Identifying potential problems early and working to solve them before they impact customer satisfaction.</p><p> <strong>Performance Monitoring:</strong></p><p>Tracking and analyzing customer usage, identifying trends, and flagging areas for improvement.</p><p> <strong>Customer Success Planning:</strong></p><p>Helping clients develop and achieve their goals using the product or service.</p><p> <strong>Up-selling and Cross-selling:</strong></p><p>Identifying opportunities to expand client relationships and increase revenue.</p><p> <strong>Internal Collaboration:</strong></p><p>Working with sales, product, and other internal teams to ensure client success.</p><p> <strong>Feedback Collection:</strong></p><p>Gathering customer feedback and providing it to internal teams to improve the product or service.</p><p><strong>A Cyber Security Pre-sales Consultant</strong> isresponsible for driving revenue growth by providing technical expertise, conducting services demonstrations, mainly in the area of GRC and assisting in the development of proposals and solutions for clients.They act as a trusted advisor, understanding client needs and communicating insights to the sales team.</p><p>The services provided in this domain (IT framework, ISO 27001, CCC, GRC domain, .etc)</p><p>Key Responsibilities:</p><p> <strong>Technical Expertise:</strong></p><p>Possess a deep understanding of cybersecurity frameworks, products, and services.</p><p> <strong>Solution Design:</strong></p><p>Develop and present tailored security solutions that meet client needs, often including designs, proposals, and technical documentation.</p><p> <strong>Customer Engagement:</strong></p><p>Build relationships with clients, understand their challenges, and offer expert advice.</p><p> <strong>Sales Support:</strong></p><p>Work closely with the sales team to qualify opportunities, prepare proposals, and assist in closing deals.</p><p> <strong>Product Demonstrations:</strong></p><p>Conduct product demos and proof-of-concept sessions to showcase solutions.</p><p> <strong>Requirements Gathering:</strong></p><p>Collect and analyze customer requirements, conducting workshops and presentations to understand their needs.</p><p> <strong>Commercial Documents:</strong></p><p>Assist in creating and updating commercial documents like RFPs and RFIs.</p><p> <strong>Staying Current:</strong></p><p>Keep up with industry trends, competitor offerings, and emerging technologies.</p><p> <strong>Collaboration:</strong></p><p>Work with internal teams, partners, and vendors to ensure successful solution delivery.</p><img src="https://www.jobg8.com/Tracking.aspx?m1MhrCgiSOhtx8g2aWCYwsTa2UWIMSugc" width="0" height="0" />

Customer Success Manager

INNOVATIVE PRIVATE LIMITED

<p><b>Education:</b></p><p>Bachelor's (Preferred) Electrical/Electronics Engineer</p><p><b>Experience:</b></p><p>Fresh to 2 years of experience</p><p><b>Location: </b></p><p>Nawabshah</p><p><b>Job Type:</b></p><p>Full-time</p><p><b>Job description</b></p><ul><li>Resolution of assigned complaints on CSM&rsquo;s &amp; ATMs within defined TAT.</li><li>Installation of ATM&rsquo;s &amp; CSM &lsquo;s</li><li>Execution of precise troubleshooting techniques</li><li>Provision of root cause analysis for assigned tasks.</li><li>Provision of Analytical Reports &amp; Documentation to Line Manager</li><li>Accomplishment of 100% PM for UPS &amp; ATM and G&amp;D</li></ul><p>Interested candidates can apply at <b>jobs@innovative-pk.com.</b></p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Engineer/ Sr. Engineer (Nawabshah)

Search 116+ Csm jobs near you this November. New roles added regularly across leading industries. Apply today.