Georgia Department of Corrections

<div><div><div><div><div><b>JOB CODE</b></div> <div><b>TITLE</b></div> <div><b>POSITION #</b></div> <div><b>POSITION</b></div> <div><b>POSTING</b><br>
<b>BEGIN</b></div> <div><b>POSTING</b><br>
<b>END</b></div>
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</div><div><div><div>PSP194</div> <div>Correctional Sergeant (CSM)</div> <div>00112199</div> <div>Unclassified</div> <div>06/15/2026</div> <div>06/26/2026</div>
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</div></div><div><div><div><div><b>Jobcode:</b></div> <div>PSP194</div>
</div><br>
<div><div><b>Jobtitle:</b></div> <div>Correctional Sergeant (CSM)</div>
</div><br>
<div><div><b>Job Category:</b></div> <div>Corrections</div>
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<div><div><b>Entry Salary:</b></div> <div>$63,800.10</div>
</div><br>
<div><div><b>Pay Grade Max:</b></div> <div>$72,300.95</div>
</div><br>
<div><div><b>Minimum
</b><br>
<b>Qualification:</b></div> <div>High school diploma/GED, Georgia P.O.S.T. certification, and eighteen (18) months of experience required at the lower level CSM Correctional Officer 2 (PSP191) or position equivalent.</div>
</div><br>
<div><div><b>Preferred
</b><br>
<b>Qualification:</b></div> <div>A minimum of six months of experience participating in offender disciplinary activities within the Georgia Department of Corrections such as serving as an investigator or advocate in the offender disciplinary process. This preferred experience may be included in the eighteen months of full-time experience as a uniformed officer, necessary to meet the minimum qualifications or completion of at least an associate's degree in criminal justice, psychology, sociology, or a directly related field. Note: preference will be given to applicants whose full-time experience as a uniformed officer in a correctional setting was obtained with the Georgia Department of Corrections.</div>
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<div><div><b>Note:</b></div>
</div><br>
</div></div><div></div><div><div><div><div><b>Location Name:</b></div> <div>Baldwin State Prison
</div></div><br>
<div><div><b>Address1:</b></div> <div>140 Laying Farm Road
</div></div><br>
<div><div><b>Address2:</b></div> <div>P.O. Box 1480
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<div><div><b>City:</b></div> <div>Hardwick </div><div><b>Zipcode:</b></div> <div>31034
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<div><div><b>County:</b></div> <div>BALDWIN COUNTY<br>
</div></div><br>
</div></div><br>
<div><div><div><div><b>Contact Name:</b></div> <div>Pamala Wade
</div></div><br>
<div><div><b>Contact Phone#:</b></div> <div>478-445-3154
</div></div><br>
<div><div><b>Contact Email ID:</b></div> <div>pamala.wade@gdc.ga.gov
</div></div><br>
<div><div><b>Comments:</b></div></div></div></div></div><p></p>

Correctional Sergeant (CSM)

American Operations Corporation

<div><p>Facilitates daily Agile execution for BMx product teams and ensures sprint activities remain aligned to validated team capacity, operational sustainment priorities, modernization sequencing, and release governance requirements. The Scrum Master supports sprint planning, backlog refinement, daily Scrum execution, dependency coordination, operational blocker removal, and ART synchronization activities.</p><p>
The Scrum Master continuously monitors sprint predictability, workload balance, emergent operational deficiencies, Help Desk escalation impacts, dependency trends, and sustainment pressures to prevent overcommitment and release instability. This role works closely with Product Owners, Functional SMEs, DevSecOps engineers, and the RTE to dynamically rebalance sprint execution when CAT I deficiencies, cybersecurity remediation events, migration sequencing changes, or operational support requirements emerge.</p><p>
Within BMx, the Scrum Master plays an important operational role because modernization activities must coexist safely with live maintenance, PMEL, logistics, and readiness-support operations.</p><b><br>
Requirements</b><br>
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Must possess DoD secret clearance.<p>
Technical Skills</p><ul><li>Scrum execution</li><li>Sprint planning</li><li>Agile coaching</li><li>Dependency tracking</li><li>ART coordination</li><li>Metrics tracking</li></ul><p></p>
Certifications<p>
Required/Preferred:</p><ul><li>Certified Scrum Master (CSM)</li><li>SAFe Scrum Master</li></ul><p></p>
Education<ul><li>Bachelor&rsquo;s degree.</li></ul><p></p>
Experience<ul><li>5+ years Agile team facilitation.</li><li>Experience supporting enterprise DevSecOps teams.</li></ul></div>

Scrum Master

BlueWater Federal Solutions

<div>Overview:
<div>
Bluewater Federal is looking for a Scrum Master to support the USAF at Maxwell AFB.</div><div></div><div><br>
The Base Maintenance (BMx) Family of Systems program provides critical lifecycle support for enterprise U.S. Air Force logistics and maintenance systems that enable global mission readiness and sustainment operations.</div>
Responsibilities:
<ul><li>Support daily Agile execution for BMx product teams.</li><li>
Ensure sprint work matches team capacity, sustainment priorities, modernization sequencing, and release governance requirements.</li><li>
Support sprint planning, backlog refinement, daily Scrum execution, dependency coordination, blocker resolution, and ART synchronization.</li><li>
Track sprint predictability, workload balance, operational issues, Help Desk impacts, and sustainment pressures to help prevent overcommitment and release instability.</li><li>
Work with Product Owners, Functional SMEs, DevSecOps engineers, and the RTE to adjust sprint work when critical issues, cybersecurity fixes, migration changes, or operational support needs arise.</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree required.</li><li>
5+ years of experience facilitating Agile teams.
</li><li>Must have an active Secret clearance.</li><li>
Experience supporting enterprise DevSecOps teams.</li><li>
Experience with Scrum execution, sprint planning, agile coaching, dependency tracking, ART coordination, and metrics tracking.</li><li>
Certified Scrum Master (CSM) and/or SAFe Scrum Master certifications preferred.</li></ul><div>
BlueWater Federal is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans.</div></div>

LinkedIn

<div>
 <p>
  LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun &ndash; where everyone can succeed.
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  Join us to transform the way the world works.
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  Job Description
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   The role is open to New York City, Chicago or San Francisco.
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  At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
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  LinkedIn Marketing Solutions: We help businesses achieve their marketing ROI objectives with a suite of superior products that includes native advertising and programmatic channels. LinkedIn Marketing Solutions is searching for a Client Solutions Manager (CSM) to manage relationships with our large and often most complex customers. The CSM will leverage their knowledge of online media, communication and relationship building skills, and analytical abilities to provide campaign intelligence and campaign strategy consultation, including identifying areas where LinkedIn can provide more value to our clients.
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  The CSM will be measured by their ability to build, cultivate, and partner with our clients as well as their ability to drive incremental revenue. The CSM is a nimble team player who is comfortable managing multiple clients, campaigns, and projects concurrently.
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  Working collaboratively with their Account Executive(s), the CSM&rsquo;s responsibilities are to:
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   Responsibilities:
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   Build relationships with clients and develop a deep understanding of their business and objectives to provide best-in-class customer engagement.
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   Proactively analyze and optimize customers&rsquo; advertising campaigns and marketing programs to make strategic recommendations to customers and ensure client objectives are met.
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   Provide recommendations and training on targeting, implementation, optimization, and reporting.
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   Leverage technology to drive performance-oriented marketing solutions.
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   Advise on creative and content development, leveraging marketing expertise to maximize performance and delivery.
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   Support customer education including a best-in-class onboarding experience and ad hoc client education.
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   Work effectively with various cross-functional partners in sales, marketing, finance, technical support, product, product marketing and insights to ensure customer success, troubleshoot campaigns and ensure error-free execution.
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   Represent the voice of the customer through collaboration with product teams to influence campaign management tools and ensure customer needs are met.
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   Grow and maintain existing business through renewals, tactical reactivations and upsells.
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   Co-develop a strategic plan for your book of business with your Account Executive.
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   Use data and insights to highlight the value of advertising, demonstrate ROI, and make recommendations for optimizations and additional investment.
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   Inspire innovation by regularly sharing ideas and best practices with peers and sales leaders.
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   Embrace our learning culture to develop yourself as a sales professional and colleague to your peers and internal partners.
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   Travel requirements: approximately 30% for client meetings, industry events, and team collaboration
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  Qualifications
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   Basic Qualifications:
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   BA/BS degree or equivalent experience
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   3+ years of experience in advertising sales, media buying and planning, or relevant consulting work
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   Preferred Qualifications:
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   5+ years of auction based or programmatic campaign management and optimization experience (i.e. Social, Google Adwords, SEO/PPC, ad exchange/trading desks)
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   Experience in media account management
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   Demonstrated analytical background and experience with statistical analysis, return on investment modeling, and advertising/media analytics
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   Ability to think strategically with a proven track record of providing consultative and data-driven solutions
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   Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
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   Ability to work independently and collaborate cross-functionally
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   Experience in Healthcare vertical
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   Experience working with large customers
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   Suggested Skills:
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   Campaign Optimization
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   Digital Advertising
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   Digital Marketing
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   Media Account Management
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  LinkedIn is committed to fair and equitable compensation practices.
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  The pay range for this role is $113,000 to $163,000 (On Target Earnings). Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.
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  The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.
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  Additional Information
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  <strong>
   Equal Opportunity Statement
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  We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
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  LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
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  If you need a Reasonable Accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us and describe the specific Accommodation requested for a disability-related limitation.
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  Fill out an Accommodation request here: https://app.smartsheet.com/b/form/b660a0327d044969abfd7a4e73d15c36
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  Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
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   Documents in alternate formats or read aloud to you
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   Having interviews in an accessible location
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   Being accompanied by a service dog
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   Having a sign language interpreter present for the interview
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  A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.
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  LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.
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  <strong>
   San Francisco Fair Chance Ordinance &ZeroWidthSpace;
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  Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
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   Pay Transparency Policy Statement &ZeroWidthSpace;
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  As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.
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   Global Data Privacy Notice for Job Candidates &ZeroWidthSpace;
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  Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
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Client Solutions Manager, Large Customer, Marketing Solutions

monday.com

<div><p>At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we&rsquo;re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.</p><p>
The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys <b>collaboration, </b>taking on new challenges, <b>and &ldquo;failing forward&rdquo; together </b>in this dynamic environment.</p><p>
Please note this is a hybrid role in our New York City office.</p><p></p><p><b>
About the role:</b></p><p>
As a Technical CSM, you&rsquo;ll go beyond just managing accounts, and become the architect of digital evolution. You will bridge the gap between business goals and technical execution, acting as a strategic consultant for our most ambitious B2B clients. Your core mission is to move customers beyond &quot;tool adoption&quot; and into &quot;business transformation&quot; by consulting on how to power mission critical workflows with monday.com&rsquo;s AI platform.</p><ul><li><p><b>
Champion AI-Led Transformation:</b> Act as the primary advisor on how clients can leverage our AI suite to automate manual workflows, generate insights, and scale their internal operations.</p></li><li><p><b>
AI Consulting:</b> Develop a deep sense of client trust and problem-solving first through technical aptitude and thorough, in-and-out knowledge of monday&rsquo;s platform, reducing the barrier and uncertainty about how AI can exponentially improve the client&rsquo;s ability to achieve their designated outcomes.</p></li><li><p><b>
Strategic Architecture:</b> Empower customers to connect complex business challenges with sophisticated, automated solutions within the platform.</p></li><li><p><b>
Drive Organizational Change:</b> Navigate client organizations to uncover high-impact opportunities for digital transformation and AI adoption.</p></li><li><p><b>
Data-Driven Growth:</b> Leverage behavioral data and product usage insights to develop communication strategies that drive expansion and technical maturity at scale.</p></li><li><p><b>
High-Level Technical Enablement:</b> Lead deep-dive consultations and technical workshops that move beyond &quot;how-to&quot; and focus on &quot;how-to-scale.&quot;</p></li><li><p><b>
Voice of the Future:</b> Represent the technical voice of the customer to our Product and Engineering teams, influencing the roadmap for AI and integration features.</p></li><li><p><b>
Cross-Functional Partnership:</b> Collaborate with Consulting and Product teams to identify upsell and expansion opportunities rooted in technical solutioning.</p></li></ul><p></p><p><b>
Requirements:</b></p><ul><li><p>
5+ years of experience in B2B SaaS Customer Success, Technical Account Management, or Implementation Consulting.</p></li><li><p><b>
Technical Literacy:</b> You understand how APIs work, how data flows between systems, and how to troubleshoot integration logic.</p></li><li><p><b>
AI Curiosity:</b> A deep interest in the generative AI landscape and a proven ability to translate AI capabilities into tangible business value.</p></li><li><p><b>
Change Management DNA:</b> Experience guiding large organizations through software transitions or process overhauls (Transformation Management).</p></li><li><p><b>
Executive Presence:</b> Superb communication skills with the ability to establish technical credibility with stakeholders and C-suite executives.</p></li><li><p><b>
Analytical Mindset:</b> You enjoy using data to segment business books and identify the next &quot;big win&quot; for your clients.</p></li><li><p><b>
Adaptability:</b> A positive, high-energy attitude with the ability to thrive in a fast-paced, evolving technical environment.</p></li><li><p><b>
Bonus:</b> Prior experience in strategy consulting or a background in business process mapping.</p></li></ul><p><b>
What </b><b>monday.com</b><b> can offer you:</b></p><ul><li><p>
Opportunity to join an innovative, proven company with big ambitions, competitive salary and benefits, bonus potential, and some roles are eligible to take part in the company equity incentive program</p></li><li><p>
A team that values transparency and collaboration while having fun while we work</p></li><li><p>
Monthly stipends for food, wellness, and commuter/remote work</p></li><li><p>
Fully dedicated learning and development team that provides opportunities for employees to grow, gain new skills, master AI tools, and participate in workshops</p></li><li><p>
Award winning work environment - named a &quot;Best Place to Work&quot; by Built In as well as &quot;Great Place To Work&quot; certified.</p></li><li><p>
We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding</p></li><li><p>
A global work environment with employees in New York, Tel Aviv, London, Sydney, S&atilde;o Paulo, Tokyo, and more</p></li></ul><p>
Visa sponsorship for this role is currently not available.</p><p>
monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.</p><p><i>
For New York City-based hires only: compensation is structured as approximately 80% base salary and 20% variable on-target earnings (OTE). The base salary range for this position is: $132,000 &ndash; $168,000, with additional OTE potential of $166,000 &ndash; $210,000. OTE earnings are tied to individual performance pursuant to company policy. This role may also be eligible for equity awards, giving you the opportunity to share in the company&rsquo;s long-term success. All compensation is subject to standard payroll taxes and withholdings.</i></p><p>
Compensation Range: $132K - $168K</p></div>

Senior Customer Success Manager

American Airlines

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><ul><li>
American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.</li><li>
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.</li><li>
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.</li><li>
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.</li><li>
This job is a member of the Airports Team within the Customer Experience Division.</li><li>
The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>
All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
High School diploma or GED equivalency</li></ul><p><b>
Preferred Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Previous airport customer service experience</li><li>
2 years experience leading others</li><li>
Knowledge of company policies and procedures and functional automation applications</li></ul><p><b>
Skills, Licenses &amp; Certifications</b></p><ul><li>
Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment</li><li>
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate</li><li>
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems</li><li>
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action</li><li>
Strong decision-making skills</li><li>
Ability to work independently as well as collaboratively</li><li>
Ability to work under demanding operational conditions</li><li>
Ability to prioritize and execute with a sense of urgency and preciseness</li><li>
Ability to use sound business judgment to resolve issues with internal and external customers</li><li>
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation</li><li>
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.</li><li>
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement</li><li>
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
</li><li>Applicable valid driver&rsquo;s license as required by local authorities, if applicable
</li><li>Ability to work extra hours when there are operational needs</li><li>
Ability to work rotating shifts including weekends, holidays and days-off</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
<br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Customer Service Manager, Airport Customer Care

Swiss American CDMO

<div><p><b>Position Summary:</b> As a key ambassador for Swiss American CDMO (SA), the Client Services Manager II (CSM II) plays a pivotal role in fostering and maintaining strong client relationships. The CSM II is accountable for ensuring client satisfaction with SA's finished goods and services, acting as the primary point of contact throughout the entire client lifecycle. This role demands a proactive and collaborative approach, requiring the CSM II to proactively communicate project status, anticipated changes, and effectively guide clients through all phases of the finished goods production process.</p><p><b>
Essential Duties and Responsibilities:</b></p><ul><li><b>
Process Management / Set-up of Client Account to the SA process to maximize commercialization success:</b></li></ul><ul><li>
Be the subject matter expert on the SA process. Provide necessary internal information re: company&rsquo;s capability, capacity, technical information transfer, etc. for drug and medical device development.</li>
Be the internal client advocate <li>- know client strategy and communicate effectively to enable internal SA people and process to deliver. CSM II must be able to help direct the working teams and resources, anticipate and mitigate potential delays, while never losing sight of the responsibility to SA to deliver on time and on budget.</li><li>
Capable of handling 5-8 clients, and 2-4 prospects and/or leads &ndash; with limited supervision/assistance. Timeline on managing quantity and complexity of client roster is earned post initial training and demonstration.</li><li>
Serve as the hub within SA to critical internal departments e.g., RID, Quality, Regulatory, Production, Shipping, Procurement, and other groups. Drive internal discussion and alignment on change management and when necessary, involve subject matter experts in client discussions.</li><li>
Be an active contributor to Swiss American Site Objectives and contribute to department&rsquo;s role in the Quarterly Management Review, Forecasting, and other important client services deliverables.</li><li>
Maintain current project-related information in Company systems.</li><li>
Be able to effectively discern when to escalate concerns to Management.</li><li>
Other duties may be assigned.
</li><li><b>Customer engagement and Communications:</b><ul><li>
With limited supervision, the CSM II will maintain regular, frequent client interactions, based on demand; requires timely (no later than 24 hours following request or contact) and accurate response to all client correspondence.</li><li>
Professional client communication always: written, verbal, video, in person as needed.
</li><li>CSM II must know the client products. Product Management experience is critical here to know key product ingredients, claims, unique benefits, and points of differentiation from competitive brands. From a business perspective, CSM II must know the clients&rsquo; business drivers, financial implications, and channel strategies (particularly those that involve physicians (e.g., Dermatologist) or provider (e.g., Clinics).</li><li>
Ability to effectively present information and respond to questions from internal and external Management, Customers, Clients, and cross-functional colleagues. Ability to draft client ready reports, presentations, and analysis.</li><li>
Must be comfortable and confident in articulation of the Swiss American CDMO story. The history, points of differentiation and support to drive corresponding quotation/proposals or capabilities presentations.</li><li>
Other duties may be assigned.
</li><li><b>Utilize business insights and understanding of healthcare market, customer business drivers to optimize go to market strategy within the SA infrastructure:</b><ul><li>
Understand client&rsquo;s business; healthcare market drivers of that business; product requirements; and potential adjacencies to anticipate and manage product demand needs.
</li><li>Provide client-oriented solutions with alignment across the organization to deliver ON TIME completion of order.</li><li>
Understand client product strategy and roadmap for growth in detail and be prepared with scenario building options that are specific to each customer and their industry/market. Understand potential client healthcare reimbursement models, channels, and potential areas of growth and risk.
</li><li>Analyze and interpret reports for weekly and monthly reporting requirements of customer &ndash; with limited supervision.</li><li>
Other duties may be assigned.
</li></ul></li><li><b>Manage financial overview of each client account to drive the SA business forward and with success:</b><ul><li>
Proficient in Excel, specifically in the ability to calculate figures indicating and assessing client business opportunity, profitability, and standing; create, update, formulate and format spreadsheets; and be able to maintain client project P&amp;Ls.</li><li>
Quotation creation, pricing development and the corresponding discussions and negotiations with clients are part of this role, with appropriate sales/manager/executive level support.</li><li>
Track and trend sales, adjust sales movement and weekly events, reporting to cross-functional team, business unit and Management. Contribute and maintain the customer database and systems within CSM II&rsquo;s responsibility.
</li><li>Ensuring that all client contracts and agreements are followed and fulfilled. Particularly around change issues, assessing fees for changes and managing current pricing.</li><li>
Ability to define problems, collect data, establish facts, and draw valid conclusions impacting profitability and inefficiency, while expressing them in both writing and a professional dialogue.</li><li>
Navigate and optimize the proposal and quote process, including taking part in development of pricing study to expedite the optimal work product for delivery to client.</li><li>
Other duties may be assigned.
</li></ul></li></ul></li></ul><p><b>Essential Skills and Qualifications:</b></p><ul><li>
Bachelor's degree in a relevant field (e.g., Business, Life Sciences, Healthcare) or equivalent.</li><li>
Minimum of 5 years of experience in a client-facing role within a CDMO.</li><li>
Experience in product management, project management, client services, or sales is highly preferred.</li><li>
Experience in a Contract Development and Manufacturing Organization (CDMO) or Contract Manufacturing Organization (CMO) is REQUIRED.</li><li>
Excellent written and verbal communication skills in English.</li><li>
Ability to effectively present information to diverse audiences (clients, colleagues, leadership).</li><li>
Strong analytical and problem-solving skills with the ability to analyze data and draw conclusions.</li><li>
Understanding of basic financial concepts (e.g., gross margin, overhead).</li><li>
Ability to analyze complex situations, identify root causes, and develop effective solutions.</li><li>
Strong decision-making and problem-solving skills.</li><li>
Ability to think critically and strategically.</li><li>
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).</li><li>
Experience with CRM systems, project management software, and other relevant business applications.</li><li>
While this role does not have direct supervisory responsibilities, it may involve coaching and mentoring junior team members (CSM I, CS Support Specialists) on client service processes and best practices.</li></ul><p><b>
Work Environment:</b></p><p>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.</p><p><b>
Physical Demands:</b></p><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms. The vision requirements include close vision for heavy computer use.</p><p>
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.</p></div>

Client Services Manager II

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