INSPIRE BUILDERS GENERAL CONTRACTING COMPANY

Job Title: Customer Support Officer (CSO) &ndash; GPS &amp; TelematicsJob SummaryThe Customer Support Officer (CSO) is responsible for providing technical and operational support for GPS tracking and telematics solutions. The role involves monitoring vehicle data, assisting customers with system usage, troubleshooting issues, and ensuring accurate reporting and service delivery.Key Responsibilities<ul><li>Monitor GPS tracking systems and telematics dashboards in real time</li><li>Provide customer support for GPS devices, software platforms, and mobile applications</li><li>Troubleshoot issues related to GPS tracking, connectivity, sensors, and vehicle data</li><li>Assist customers with installation guidance, configuration, and system usage</li><li>Generate and explain reports (fuel usage, route history, speed, idling, alerts, etc.)</li><li>Handle customer queries via phone, email, or ticketing systems</li><li>Coordinate with technical teams for device repairs, replacements, or escalations</li><li>Maintain accurate records of customer interactions and system issues</li><li>Ensure compliance with company procedures and data accuracy standards</li><li>Support fleet operations by responding to alerts (geofencing, overspeed, panic, etc.)</li></ul>Required Skills &amp; Knowledge<ul><li>Strong knowledge of GPS tracking systems and telematics solutions</li><li>Understanding of vehicle data (speed, fuel, mileage, engine status, CAN data, etc.)</li><li>Familiarity with GPS devices, SIM connectivity, and tracking software</li><li>Basic technical troubleshooting skills</li><li>Good communication and customer-handling skills</li><li>Ability to interpret data and prepare reports</li><li>Proficiency in MS Excel and basic computer applications</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs130,000.00 per monthWork Location: In person

Elite HRSP

We are seeking a knowledgeable and proactive Customer Support Officer (CSO) with hands-on experience in Telematics and GPS tracking systems. The role involves providing technical support to clients, monitoring GPS systems, resolving issues, and ensuring smooth operation of telematics solutions with a strong focus on customer satisfaction.Location: Gulberg, Lahore &mdash; Hafeez Shopping Mall (Onsite)Job Type: Full-time | OnsiteKey Responsibilities<ul><li>Provide technical and operational support for GPS tracking and telematics systems.</li><li>Handle client queries, complaints, and service requests related to GPS devices, dashboards, and reports.</li><li>Monitor vehicle tracking systems, alerts, and exceptions in real time.</li><li>Assist in installation support, device troubleshooting, and configuration (remote/on-site coordination).</li><li>Coordinate with technical teams for issue escalation and resolution.</li><li>Maintain accurate records of complaints, resolutions, and system updates.</li><li>Guide clients on system usage, reports, and best practices.</li><li>Ensure SLA compliance and timely response to customer issues.</li><li>Prepare basic reports related to system performance and customer issues.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in IT, Engineering, Computer Science, or a related field.</li><li>2&ndash;4 years of experience in telematics, GPS tracking, or fleet management systems.</li><li>Excellent communication and customer handling skills.</li><li>Ability to troubleshoot technical issues logically and efficiently.</li><li>Proficiency in MS Excel and basic reporting tools.</li></ul>Strong understanding of:<ul><li>GPS tracking systems &amp; telematics platforms</li><li>Vehicle tracking devices and sensors</li><li>Alerts, geofencing, and reporting tools</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Current salary?</li><li>Expected salary?</li><li>Notice Period?</li></ul>Experience:<ul><li>Customer Support Officer (CSO): 3 years (Required)</li></ul>Work Location: In person

Customer Support Officer (CSO) – Telematics & GPS

Alok Ingots (Mumbai) Pvt. Ltd.

Job Responsibilities:<ul><li>Coordinate with sales team for order processing and execution.</li><li>Prepare quotations, sales orders, proforma invoices, and related documents.</li><li>Follow up with customers for order confirmation and dispatch schedules.</li><li>Coordinate with production, dispatch, and logistics teams.</li><li>Maintain sales records, MIS reports, and customer data.</li><li>Handle customer queries and provide after-sales support.</li><li>Track payments and follow up for outstanding receivables.</li></ul>Job Types: Full-time, PermanentPay: ₹18,000.00 - ₹22,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Customer Service Officer (CSO)

National Insurance Crime Bureau

<div>With a 110-year heritage, the National Insurance Crime Bureau (NICB) is the nation's premier not-for-profit organization dedicated exclusively to fighting insurance fraud and crime.
NICB membership includes more than 1,200 property-casualty insurance companies, vehicle rental companies, auto auctions, vehicle finance companies, self-insured organizations and strategic partners. Beyond our membership, our nearly 400 employees work with law enforcement agencies, technology experts, government officials, prosecutors, international crime-fighting organizations and the public to lead a united effort to prevent and combat insurance fraud and crime.
A career with the National Insurance Crime Bureau (NICB) is rewarding and fulfilling to people who have the passion to play an important role in combating insurance fraud and vehicle crime. At the NICB, we know our people are our competitive advantage, and so, we offer a work atmosphere that is second to none.
Position Purpose:
The Chief Security Officer (CSO) is responsible for the overall safety and well-being of the NICB and its employees and strives to ensure all employees and visitors enter a secure environment. As part of these efforts, the CSO continually monitors all facets of the physical security systems in place at Headquarters and serves as a liaison to Field Operations. Additionally, the CSO develops and manages the NICB Insider Threat Program, is responsible for maintaining and updating the NICB Business Continuity Plan and aligns with IT on systems security.
Work Arrangement and Description:
This is an office position which means the individual is expected to report in person to Headquarters (Oak Brook, IL) to fulfill the their job responsibilities.
Competencies/Duties:<ul><li>
Develop and manage the NICB Insider Threat Program and physical security training.</li><li>
Oversee the design, implementation, and management of physical security measures of Headquarters Office Operations and liaison to building management and field offices to protect company facilities, personnel, and assets.</li><li>
In coordination with the IT Department, ensure the development and monitoring of security protocols, including access control, surveillance, and incident response.</li><li>
Provide employees with NICB policies related to acceptable and safe security practices to support a culture of security awareness and compliance.</li><li>
Fingerprint all new Headquarters employees in support of NICB requirements.</li><li>
Manage physical security related policies including Attack Simulation exercises and policy review.</li><li>
Participate in audits which ensure adherence to ISO Claim Search Use, Business Continuity, and Security policies by NICB employees, member companies and law enforcement personnel.</li><li>
Conduct investigations into alleged misuse of ISO, Accurint or other databases available to NICB employees.</li><li>
Work with the IT Department to lead the development and implementation of business continuity and disaster recovery plans.</li><li>
Maintain and monitor a listing of employees in compliance with the current NICB firearms SOP.</li><li>
Collaborate with executive leaders to integrate security considerations into business decisions and processes.</li><li>
Manage the NICB HQ Office Services Team, providing mentorship and development opportunities, and fostering a culture of continuous improvement and innovation</li><li>
Manage the HQ pool car fleet by ensuring all maintenance issues are addressed.</li><li>
Inspect cases and operational work in the regions as requested.</li><li>
Other duties as assigned.</li></ul>
Position Requirements/Abilities:<ul><li>
Ability to develop and implement long-term security strategies that align with business goals.</li><li>
Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.</li><li>
Exceptional verbal and written communication skills, with the ability to influence and educate stakeholders at all levels.</li><li>
Proactive and innovative approach to identifying and addressing security challenges</li><li>
High level of organization skills.</li><li>
Ability to remain objective and unbiased</li><li>
Proficiency with Microsoft Office applications &ndash; Excel, Word, Outlook, etc.</li></ul>
Education, Work Experience, Licensure:<ul><li>
10 years of experience in investigative and/or security management or other related experience required.</li><li>
Bachelor&rsquo;s degree preferred.</li><li>
Federal and/or government experience preferred.</li><li>
Must have the ability to obtain and maintain a security clearance from a sponsoring government agency. Candidates with a current security clearance preferred.</li><li>
Experience in law enforcement preferred.</li><li>
Experience in the insurance industry preferred.</li><li>
Experience in managing security incidents and crises, with a calm and decisive approach under pressure.</li></ul>
Supervisory Responsibilities:
This position has one direct report and one indirect report
Contacts:<ul><li>
Works closely with all levels of employees within NICB</li><li>
Member Company Representatives</li><li>
Law Enforcement Personnel</li><li>
Additional stakeholders as necessary</li></ul>
Environment/Physical Demands:<ul><li>
Operates in a wide variety of office environments</li><li>
Occasional lifting of materials &ndash; 25-50 pounds</li><li>
Travel may be required</li></ul>
Salary Range and Statement:
The salary range for this position is $109,000 to $136,532. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors including the specific requirements for this position, the candidate's geographic location, job-related skills, experience, and relevant education or training. NICB HR can share more about the specific salary range for your geographic location during the hiring process.
Benefits:
Our benefits are unparalleled! NICB offers employees a comprehensive benefits package, an attractive 401(k) plan and generous paid time off. For more information, visit https://www.nicb.org/about-nicb/careers.
The NICB is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: NICB is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at the NICB are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.</div>

Chief Security Officer

Palo Alto Networks

<div>
 
 Our Mission
 
 
 
 At Palo Alto Networks&reg; everything starts and ends with our mission:
 
 
 Being the cybersecurity partner of choice, protecting our digital way of life.
 
 
 Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we&rsquo;re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
 
 
 
 Who We Are
 
 
 
 We believe collaboration thrives in person. That&rsquo;s why most of our teams work from the office full time, with flexibility when it&rsquo;s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
 
 
 
 Job Description
 
 
 
 
 Your Career
 
 
 
 The Field CSO is a well known cybersecurity expert for their region, responsible for building trusted advisor relationships with customer CISOs, CIOs and other IT executives, while capturing mindshare of the wider CxO community. They will do this by articulating the value Palo Alto Networks can bring with the goal to influence and advise leading companies in evolving their cyber security capabilities. With growing trust, the Field CSO will help customers define a strategic journey towards Cyber Resilience, leveraging industry standards, frameworks, and common practices. This role also requires demonstration of thought leadership by actively participating in industry events to deliver keynotes and active engagement in key industry or governmental groups. In Key Opportunities, the field CISO will be an active member of the account team and own peer relationships throughout the campaign. Lastly, the Field CISO will provide cross functional guidance including but not limited to selling techniques, market awareness and product direction.
 
 
 
 Your Impact
 
 
 
 <ul>
 <li>
 CISO Advocate
 </li>
 <ul>
 <li>
 Deep knowledge of security frameworks (NIST, ISO27001, etc) and local cybersecurity regulations, articulate Palo Alto Networks ability to bring value
 </li>
 <li>
 Ability to add value to customer CISO&rsquo;s by sharing experiences and providing guidance on board-level messaging, internal project selling, stakeholder alignment, etc.
 </li>
 <li>
 Craft and deliver C-level messaging focused on security trends, known customer challenges and best practices in cybersecurity, with a focus on positioning security outcomes
 </li>
 </ul>
 <li>
 Technical Knowledge
 </li>
 <ul>
 <li>
 Ability to integrate Palo Alto Networks Platformization value into the customer&rsquo;s cybersecurity transformation plan, addressing specific business challenges
 </li>
 <li>
 Ability to articulate high-level technical differentiation from the competition across Network Security, SASE, AI Security, Cloud and SOC transformation
 </li>
 <li>
 Possesses the ability to bridge the gap between deep technical content and information that a C-level executive can digest and use to make quality decisions
 </li>
 </ul>
 <li>
 Field Impact
 </li>
 <ul>
 <li>
 Proactively help organizations understand their cyber risk landscape and create a business target architecture addressing their long-term cybersecurity strategies
 </li>
 <li>
 Act as a trusted advisor for a number of strategic customers and help them drive platform adoption within their organizations
 </li>
 <li>
 Key member of the account team in assigned opportunities - owns peer relationships and participates in opportunity reviews, strategy sessions and customer interactions from early stage to deal closure.
 </li>
 <li>
 Has an established engagement model with the field with widely understood deliverables
 </li>
 <li>
 Leverages company resources such as EBCs and Business Value Consulting, Principal Architects, Customer Success, and Consulting teams to help reduce the time to close larger opportunities
 </li>
 <li>
 Regularly produces content for field consumption to impact awareness, sales tactics and raise the skill set of our teams
 </li>
 <li>
 Delivers targeted Platform or Industry CxO roundtables for select audiences, based on local field demand
 </li>
 <li>
 Provides guidance designed for Product Management, Marketing and Global Policy teams or other internal teams, in regard with the local market trends and expectations in the long term (1-3 years)
 </li>
 <li>
 Provides technical and local industry related guidance relatively to local governments relationships, e.g. for national products certifications in cybersecurity or operational partnerships with governmental entities, in close coordination with the Global Policy team and Unit 42 Threat Research team
 </li>
 </ul>
 <li>
 Market and Brand Impact
 </li>
 <ul>
 <li>
 Deliver thought leadership content at marquee conferences and Palo Alto Networks sponsored events, in partnership with local Field Marketing teams
 </li>
 <li>
 Owns customer executive advisory board motion in specified geography
 </li>
 <li>
 Active member in Industry Associations/Communities, applying appropriate regional influence be they standards, government or industry driven
 </li>
 <li>
 Leverages social media and PR engagements to influence the market at large and engage with the wider community via blog posts, white papers, Press interviews, etc.
 
 </li>
 </ul>
 </ul>
 
 Qualifications
 
 
 
 
 Your Experience
 
 
 
 <ul>
 <li>
 Past experience as a CSO / CISO in large corporate enterprise, plus customer facing experience in a vendor or consulting organisation
 </li>
 <li>
 Well known in the region as a cybersecurity expert
 </li>
 <li>
 Fluent English and Arabic
 </li>
 <li>
 Has a vision for the cybersecurity future and can help us think through and develop the roadmap
 </li>
 <li>
 Possesses the ability to bridge the gap between deep technical content and information that a C-Level executive can digest and use to make quality decisions
 </li>
 <li>
 Technical enough to understand various technologies and have credibility with customers
 </li>
 <li>
 Has credibility in front of large audiences as well as one-on-one meetings
 </li>
 <li>
 Demonstrates credibility in front of large and small audiences as well as one-on-one meetings
 </li>
 <li>
 Excellent written and verbal communication skills in English and German, interpersonal and collaborative skills, and the ability to communicate security and risk-related concepts to technical and nontechnical audiences
 </li>
 <li>
 An innovative thinker, with great problem-solving skills
 </li>
 <li>
 Bachelor degree in Business, Information Security, Computer Science, Information Management Systems, or related field or equivalent military experience - master&rsquo;s preferred
 </li>
 <li>
 Minimum of 10+ years of experience in a combination of risk management, information security and IT jobs &ndash; at least four must be in a senior leadership role
 </li>
 <li>
 Employment history must demonstrate increasing levels of responsibility
 </li>
 <li>
 Demonstrated industry expertise through contributions to security industry groups, speaking at industry events, and / or writing blogs and whitepapers on advanced cyber security techniques and tools
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 The Team
 
 
 
 Our team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security.
 
 
 As part of our team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won&rsquo;t find someone at Palo Alto Networks that isn&rsquo;t committed to your success &ndash; with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats.
 
 
 
 Our Commitment
 
 
 
 We&rsquo;re problem solvers that take risks and challenge cybersecurity&rsquo;s status quo. It&rsquo;s simple: we can&rsquo;t accomplish our mission without diverse teams innovating, together.
 
 
 We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
 
 
 Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
 
 
 All your information will be kept confidential according to EEO guidelines.
</div>

Chief Security Officer - MENA

<div>Company Description 
Our Mission
At Palo Alto Networks&reg; everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life. 
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we&rsquo;re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We believe collaboration thrives in person. That&rsquo;s why most of our teams work from the office full time, with flexibility when it&rsquo;s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. 
Job Description 
Your Career
The Field CSO is a well known cybersecurity expert for their region, responsible for building trusted advisor relationships with customer CISOs, CIOs and other IT executives, while capturing mindshare of the wider CxO community. They will do this by articulating the value Palo Alto Networks can bring with the goal to influence and advise leading companies in evolving their cyber security capabilities. With growing trust, the Field CSO will help customers define a strategic journey towards Cyber Resilience, leveraging industry standards, frameworks, and common practices. This role also requires demonstration of thought leadership by actively participating in industry events to deliver keynotes and active engagement in key industry or governmental groups. In Key Opportunities, the field CISO will be an active member of the account team and own peer relationships throughout the campaign. Lastly, the Field CISO will provide cross functional guidance including but not limited to selling techniques, market awareness and product direction.
Your Impact<ul><li>
CISO Advocate<ul><li>
Deep knowledge of security frameworks (NIST, ISO27001, etc) and local cybersecurity regulations, articulate Palo Alto Networks ability to bring value</li><li>
Ability to add value to customer CISO&rsquo;s by sharing experiences and providing guidance on board-level messaging, internal project selling, stakeholder alignment, etc.</li><li>
Craft and deliver C-level messaging focused on security trends, known customer challenges and best practices in cybersecurity, with a focus on positioning security outcomes</li></ul></li><li>
Technical Knowledge<ul><li>
Ability to integrate Palo Alto Networks Platformization value into the customer&rsquo;s cybersecurity transformation plan, addressing specific business challenges</li><li>
Ability to articulate high-level technical differentiation from the competition across Network Security, SASE, AI Security, Cloud and SOC transformation</li><li>
Possesses the ability to bridge the gap between deep technical content and information that a C-level executive can digest and use to make quality decisions</li></ul></li><li>
Field Impact<ul><li>
Proactively help organizations understand their cyber risk landscape and create a business target architecture addressing their long-term cybersecurity strategies</li><li>
Act as a trusted advisor for a number of strategic customers and help them drive platform adoption within their organizations</li><li>
Key member of the account team in assigned opportunities - owns peer relationships and participates in opportunity reviews, strategy sessions and customer interactions from early stage to deal closure.</li><li>
Has an established engagement model with the field with widely understood deliverables</li><li>
Leverages company resources such as EBCs and Business Value Consulting, Principal Architects, Customer Success, and Consulting teams to help reduce the time to close larger opportunities</li><li>
Regularly produces content for field consumption to impact awareness, sales tactics and raise the skill set of our teams</li><li>
Delivers targeted Platform or Industry CxO roundtables for select audiences, based on local field demand</li><li>
Provides guidance designed for Product Management, Marketing and Global Policy teams or other internal teams, in regard with the local market trends and expectations in the long term (1-3 years)</li><li>
Provides technical and local industry related guidance relatively to local governments relationships, e.g. for national products certifications in cybersecurity or operational partnerships with governmental entities, in close coordination with the Global Policy team and Unit 42 Threat Research team</li></ul></li><li>
Market and Brand Impact<ul><li>
Deliver thought leadership content at marquee conferences and Palo Alto Networks sponsored events, in partnership with local Field Marketing teams</li><li>
Owns customer executive advisory board motion in specified geography</li><li>
Active member in Industry Associations/Communities, applying appropriate regional influence be they standards, government or industry driven</li><li>
Leverages social media and PR engagements to influence the market at large and engage with the wider community via blog posts, white papers, Press interviews, etc.</li></ul></li></ul> 
Qualifications 
Your Experience<ul><li>
Past experience as a CSO / CISO in large corporate enterprise, plus customer facing experience in a vendor or consulting organisation</li><li>
Well known in the region as a cybersecurity expert</li><li>
Fluent English and Arabic</li><li>
Has a vision for the cybersecurity future and can help us think through and develop the roadmap</li><li>
Possesses the ability to bridge the gap between deep technical content and information that a C-Level executive can digest and use to make quality decisions</li><li>
Technical enough to understand various technologies and have credibility with customers</li><li>
Has credibility in front of large audiences as well as one-on-one meetings</li><li>
Demonstrates credibility in front of large and small audiences as well as one-on-one meetings</li><li>
Excellent written and verbal communication skills in English and German, interpersonal and collaborative skills, and the ability to communicate security and risk-related concepts to technical and nontechnical audiences</li><li>
An innovative thinker, with great problem-solving skills</li><li>
Bachelor degree in Business, Information Security, Computer Science, Information Management Systems, or related field or equivalent military experience - master&rsquo;s preferred</li><li>
Minimum of 10+ years of experience in a combination of risk management, information security and IT jobs &ndash; at least four must be in a senior leadership role</li><li>
Employment history must demonstrate increasing levels of responsibility</li><li>
Demonstrated industry expertise through contributions to security industry groups, speaking at industry events, and / or writing blogs and whitepapers on advanced cyber security techniques and tools</li></ul> 

Additional Information 
The Team
Our team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security.
As part of our team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won&rsquo;t find someone at Palo Alto Networks that isn&rsquo;t committed to your success &ndash; with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats.<div></div>
Our Commitment 
 
We&rsquo;re problem solvers that take risks and challenge cybersecurity&rsquo;s status quo. It&rsquo;s simple: we can&rsquo;t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.</div>

TOWN OF MOUNT PLEASANT

Community Service Officer Levels 1, 2, and 3
 
Department: Police
 Pay Grade: 106
 FLSA Status: Non-Exempt
 
JOB SUMMARY & ESSENTIAL JOB FUNCTIONS: 
Community Service Officer Level 1 – Records
 Reviews reports and reconciles UCR / SCIBRS submissions, processes expungements, assists the public by taking reports, troubleshoots a variety of calls from the public and administration; performs a variety of clerical and secretarial work in maintaining the department’s records as well as aiding the public, vendors, attorneys, and other professionals. This position works 8-hour shifts Monday - Friday when the Town is open between 8:00 a.m. – 4:30 p.m.
 
<ul>
<li>Processes reports in the department; collates, edits, and distributes reports, administrative and operational documents and related forms.</li>
<li>Migrates reports submitted through the Citizen Online Portal.</li>
<li>Maintains the department’s files, automated data systems, and record holding systems.</li>
<li>Reconciles and submits SLED validations from EIS report management system.</li>
<li>Works with the Town Prosecutor and Assistant Prosecutor in obtaining and distributing information.</li>
<li>Assists the general public and distributes police records in accordance with state law and established policy and procedures.</li>
<li>Expunges all records from the system that have been court ordered.</li>
<li>Maintains all collision report data.</li>
<li>Completes incident reports for non-violent crimes that have previously occurred.</li>
<li>Testifies in court proceedings when necessary.</li>
<li>Answers and forwards incoming telephone calls as appropriate and greets citizens in the lobby to provide information and answer routine questions, posts related information in accordance with department procedures, and accepts monies from the public for reports and background checks.</li>
<li>Assists with FOIA requests as needed.</li>
<li>Provides reports to governmental offices (DSS, Homeland Security, FBI NICS, etc.)</li>
<li>Performs other related assigned duties.</li>
</ul>
Community Service Officer 2 - Patrol
 Performs routine and specialized community service duties including responding to all non-emergency calls and traffic collisions and providing support functions to operations of the police department. This position is designed to introduce policing with the intent to train to become a police officer. Accordingly, one may stay in this position a maximum of 3 years or, if not eligible to become a police officer based on age requirements, within one year of age eligibility. This position works 8-hour shifts, including nights, weekends, and holidays. Position considered essential and must remain at the station through any natural disaster when ordered by the Chief of Police
 
<ul>
<li>Operates department fleet vehicles</li>
<li>Performs traffic control and parking enforcement functions.</li>
<li>Performs various administrative duties including the preparation of detailed written incident reports and other reports as necessary.</li>
<li>Responds to and investigates non-in progress calls for service and minor traffic accidents without injuries.</li>
<li>Testifies in court proceedings when necessary.</li>
<li>Performs duties at a crime scene as directed by superior officers.</li>
<li>Supports Patrol Operations by performing various functions, such as, picking up paperwork, getting ice for meetings, lunch for large groups, etc.</li>
<li>Performs other related assigned duties.</li>
</ul>
Community Service Officer 3 - NCIC
 Responsible for the 24-hour operation of the NCIC terminal located at the Mount Pleasant Police Department; receiving, entering, and retrieving information from the NCIC terminal; receiving non-emergency administrative calls that will be transferred or entered into our CAD system for dispatch; aiding the public when necessary to assist the Records Specialists during busy times. This position works either a set 8-hour shift Monday – Friday or 12-hour shifts during the weekend with the option to “float” two 8- hour shifts between Monday – Friday, depending on shift availability at the time of hire.
 
<ul>
<li>Continuously monitors, enters, clears, locates, cancels, second party checks, and modifies wanted persons, missing persons, articles, guns, vehicles, and license plates in the NCIC database and the records management system (EIS).</li>
<li>Maintains, disseminates, controls, and enters warrants into the NCIC database.</li>
<li>Responds and disseminates information to government and various law enforcement agencies upon requests.</li>
<li>Receives, responds, and handles both urgent and routine hits (YR/YQ) relating to wanted persons, articles, vehicles, and guns.</li>
<li>Correctly reads, understands, and communicates the contents of a NCIC III criminal history for use in packages, officer safety issues, crime enhancements, and other processes requiring NCIC restricted information.</li>
<li>Collects disseminates, and files all necessary paperwork to support NCIC documents.</li>
<li>Enters non-emergency calls into CAD as necessary.</li>
<li>Performs monthly validations of NCIC records.</li>
<li>Monitors police radio traffic and assist officers when requested on the Records administrative channel.</li>
<li>Handles FBI NICS correspondence that comes across the NCIC terminal.</li>
<li>Provides RAP and DMV Information to officers, clerk of court and the town attorney.</li>
<li>Handles officers court docket request in preparation for court their respective court dates.</li>
<li>Provides Clerk of Court and Town Solicitor with NCIC information as needed.</li>
<li>Assists with incoming phone calls, routing calls or taking messages.</li>
<li>Attains NCIC certification within 6 months of hire.</li>
</ul>
MINIMUM REQUIREMENTS TO PERFORM WORK: 
<ul>
<li>High School diploma or GED;</li>
<li>CJIS certification required upon hire.</li>
<li>Valid South Carolina driver’s license (only for CSO 2 – Patrol)</li>
</ul>
KNOWLEDGE, SKILLS AND ABILITIES: 
<ul>
<li>Knowledge of South Carolina Laws, the U.S. Constitution, the Town ordinances and NCIC policies, practices, and procedures;</li>
<li>Skill in the use of CAD and telephone system after proper training.</li>
<li>Skill in the use of oral and written communication;</li>
<li>Skill in data processing and being well organized.</li>
<li>Ability to manage multiple tasks in a detailed and effective manner.</li>
<li>Ability to deal with contacts in a tactful manner.</li>
<li>Ability to prioritize tasks in an effective manner.</li>
<li>Skill in the use of common sense to determine the most appropriate response to emergency situations; (only CSO 2 – Patrol)</li>
<li>Ability to deal with disgruntled or violent members of the public in a safe and tactful manner; Knowledge of police department traffic and parking enforcement practices and techniques; (only CSO 2 – Patrol)</li>
<li>Skill in the use of operating police vehicles, and various types of police equipment in a safe and effective manner; (only CSO 2 – Patrol)</li>
<li>Ability to protect yourself and others; (only CSO 2 – Patrol)</li>
<li>Ability to handle and carry out law enforcement duties during emergency situations under adverse weather and stressful, life threatening conditions; (only CSO 2 – Patrol)</li>
<li>Knowledge of police department traffic and parking enforcement practices and techniques; (only CSO 2 – Patrol)</li>
<li>Skill in the use of operating police vehicles, and various types of police equipment in a safe and effective manner; (only CSO 2 – Patrol)</li>
<li>Ability to protect yourself and others; (only CSO 2 – Patrol)</li>
<li>Ability to handle and carry out law enforcement duties during emergency situations under adverse weather and stressful, life threatening conditions; (only CSO 2 – Patrol)</li>
</ul>
PHYSICAL REQUIREMENTS: 
While performing the duties of this job, the employee is regularly required to talk or hear.
 Specific vision abilities required by this job include close vision, distance vision, usage of
 computers and reading.
 
This position requires substantial repetitive motion of wrists, hands, and fingers. The employee is frequently required to stand; walk; use hands to finger, handle, grasp or feel; and reach with hands and arms.
 
The employee consistently maintains balance either sitting, standing or walking and is occasionally required to stoop or crouch. The employee may occasionally push, pull or lift and move objects up to 10 pounds.
 
The work requires some agility and physical strength, such as pushing a disabled car or walking over rough terrain or standing/walking for extended periods of time. Occasionally, work may require lifting heavy objects and carrying them (up to 60lbs). There may be a need to stretch and reach to retrieve materials. (only CSO 2 – Patrol)
 
Specific vision abilities required by this job are those required to possess a valid South Carolina driver’s license. (only CSO 2 – Patrol)
 
WORK ENVIRONMENT: 
The work environment involves everyday discomforts typical of offices, with occasional exposure to outside elements. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant. (only CSO 1 – Records and CSO 3 – NCIC)
 
The work environment involves a high degree of individual tolerance to combinations of extremely unpleasant elements, such as those listed above or mental stress from constant conflicting urgent time and attention demands of the utmost priority. The nature of the physical environment may be such that the employee's personal well-being and/or safety is subject to being compromised from the environment and traffic conditions. The majority of work occurs outside in all types of weather conditions. (only CSO 2 – Patrol)
 
To deliver superior performance in a manner that is distinctive and impactful to each person served and that establishes a standard for quality that endures for generations.

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