Call Center BPO (Malaysia)

URGENT HIRING CSRLocation: Bahria Town Phase 3 (Onsite)Company: CALLSTONES LLPPosition: Customer Service Representative (CSR)We are actively hiring experienced CSRs for our Home Security campaign. If you have strong communication skills and a US accent, we want to hear from you!RequirementsMinimum 2 years of CSR experienceGood American English accentExcellent communication skillsMust be punctual, reliable, and performance-drivenExperience in Home Security campaign (preferred)Freshers may apply, but preference will be given to experienced candidatesShift Timing7:00 PM &ndash; 4:00 AM (Night Shift)Salary &amp; BenefitsBasic Salary: PKR 50,000 &ndash; 70,000Bonus Structure:PKR 500 per lead (up to 5 leads)From the 6th lead onward: PKR 1,500 per leadEarning Potential: Up to PKR 300,000/monthSalary starts after the first lead is generatedWork TypeOnsite position onlyImmediate joining preferredShare your CV at:WhatsApp: +92 330 9249163 Email: info@callstones.comJob Type: Full-timePay: From Rs50,000.00 per monthWork Location: In person

CloudRCM Solutions

We are seeking a proactive and detail-oriented CSR to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with clients in USA through effective communication, ensuring customer satisfaction, and resolving inquiries or issues promptly. A strong command of professional email communication, active listening, and problem-solving are essential for success in this role.Key Responsibilities:Serve as the primary point of contact for assigned clients, ensuring their needs and expectations are consistently met.Draft clear, professional, and empathetic email communications to respond to client inquiries and issues.Manage and monitor client correspondence through email, phone, and other communication channels.Handle client concerns and complaints with a solutions-oriented approach and escalate complex issues when necessary.Maintain up-to-date records of client interactions in the CRM system.Collaborate with internal teams (Sales, Operations, Billing, etc.) to deliver seamless service to clients.Provide timely updates and follow-ups to ensure client satisfaction.Identify opportunities to improve client experience and support retention initiatives.Assist in onboarding new clients and guiding them through initial processes.Qualifications:Proven experience in client services, customer support, or account management (1&ndash;3 years preferred).Exceptional written and verbal communication skills, with a strong focus on email etiquette and tone.Proficiency with CRM tools, email platforms, and productivity software (e.g., Outlook, Gmail, Microsoft Office, or Google Workspace).Strong problem-solving abilities with a client-first mindset.Detail-oriented and highly organized with the ability to manage multiple client accounts.Ability to stay calm under pressure and handle sensitive situations with professionalism.Bachelor&rsquo;s degree in Communications, Business, Marketing, or a related field is a plus.Preferred Skills:Experience working in healthcare/finance/technology industries.Knowledge of basic customer success metrics and reporting.Ability to work independently and in a team-oriented environment.Job Type: Full-timeWork Location: In person

Arazi investments

NOTE: THIS ROLE IS BASED IN RAWALPINDI AND IT IS A NIGHT SHIFT JOB (07:00 PM TO 05:00 AM)Role DescriptionThis is a full-time on-site role for a Fresh CSR. The Fresh CSR will be responsible for providing customer support, ensuring customer satisfaction, and enhancing the overall customer experience. They will interact with customers via phone, email, and live chat, communicating with them about products, services, and resolving queries. The Fresh CSR will escalate issues to the management, follow-up on customer inquiries, and maintain accurate customer records.Requirements<ul><li>Customer Service Representatives and Customer Support skills</li><li>Excellent communication and active listening skils</li><li>Positive attitude and problem solving skills</li><li>Experience in a customer service role is preferred</li><li>High school diploma or equivalent, with a focus in Business Administration or related field</li></ul>we have multiple campaigns that includes FE, MVA &amp; ACAContact US:Whatsapp : +923121916141Job Types: Full-time, FresherPay: From Rs40,000.00 per monthWork Location: In person

Fresh CSR

Builtwell Bank

As a Builtwell CSR, you will be the first face in relationship building for our valued customers. As you interact with the majority of our customers entering our Financial Centers, you will warmly welcome each one of them with an inviting smile while serving their transaction needs and having meaningful conversations to identify any additional opportunities to fulfill their full financial needs.Job Duties and Primary Responsibilities:CSR responsibilities include, but are not limited to the following:<ul><li>Represent Builtwell Bank with integrity inside the branch and in the community, and ethically work within established policies and procedures while delivering world class, second to none customer service.</li><li>Run an inside or drive-through teller window by providing paying and receiving transaction services to customers with accuracy, efficiency, professionalism, and personality in a fast-paced environment.</li><li>Demonstrate knowledge of available products and services in order to answer customer inquiries.</li><li>Balance cash items, teller over/short report, and other negotiable financial items while adhering to all branch cash control policies and procedures.</li><li>Answer the telephone in a friendly and professional manner with a positive attitude of helping the customer.</li><li>Demonstrate exceptional teamwork to ensure branch team goals and individual goals are exceeded.</li></ul>Required Qualifications<ul><li>High school diploma or GED</li></ul>Skills and Competencies<ul><li>Basic computer skills</li><li>Excellent communication skills</li><li>Stellar customer service skills</li><li>Ability to work with money transactions with high degree of accuracy.</li><li>Ability to stand for extended periods of time and lift up to 25 pounds in coin or currency.</li><li>Ability to learn and follow financial center operation and security procedures.</li></ul>Job Type: Full-timePay: $15.00 - $20.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Vision insurance</li></ul>Physical Setting:<ul><li>Office</li></ul>Schedule:<ul><li>Monday to Friday</li><li>Weekend availability</li></ul>Work Location: In person

CSR (Teller)

Community Trust Bank

<div>JOB RESPONSIBILITIES
<ul><li> Sell products and services to new and existing customers and prospects, as well as make referrals to appropriate departments. Maintain accurate tracking</li></ul>

of cross sales and sales referrals
<ul><li> Adhere to all new account opening policies and procedures as stated in Branch Operations Manual to ensure accuracy of Account Titling, Customer Information Identification (CID), Customer Due Diligence (CDD), and Identity Theft Red Flag Rules requirements as outlined in the Bank Secrecy Act/Anti Money Laundering policy.</li></ul>
<ul><li> Adhere to customer and account maintenance policies and procedures as
</li></ul>stated in the Branch Operations Manual
<ul><li> Adhere to any and all other operational processes performed as listed in the Branch Operations Manual.</li></ul>
<ul><li> Discuss personal financial needs with new and existing customers/prospects and recommend ways in which the company can serve their needs by cross-selling a full range of personal banking services.</li></ul>
<ul><li> Handle all customer service requests timely and accurately</li></ul>
<ul><li> Adhere at all times to applicable policies when resolving customer complaints while demonstrating a continuously helpful and friendly attitude.</li></ul>
<ul><li> Maintain a neat and orderly work area and ensure that all confidential records are properly secured at all times.</li></ul>
<ul><li> Required to maintain an expert level of knowledge regarding bank products/services</li></ul>
<ul><li> Responsible for knowing and implementing updates of Policies, Procedures and System changes</li></ul>
<ul><li> Adhere to all security policies and procedures
</li></ul><ul><li> Follow bank guidelines before, during and after a robbery</li></ul>
<ul><li> Ensure all actions performed are in compliance with government regulations and organizational policies and procedures.</li></ul> 


SKILLS/KNOWLEDGE AND ABILITIES/EXPERIENCE
<ul><li> Position requires a high school diploma or GED plus such practical skills and knowledge as would be learned on the job.</li></ul>
<ul><li> Over six and up to 12 months of experience.</li></ul>
<ul><li> Effective oral and written communication skills.</li></ul>
<ul><li> Excellent PC skills.</li></ul>
<ul><li> Excellent organizational skills with working knowledge of all applicable computer software programs.</li></ul>
<ul><li> Ability to lift coinage weighing up to 30 pounds.</li></ul> 


WORKING CONDITIONS
<ul><li> Normal traditional bank lobby or In-Store lobby conditions.</li></ul>
<ul><li> After six months of demonstrated ability to carry out prescribed assignments, there is minimal supervision.</li></ul> 


The above statements are intended to describe the general nature and level of work to be performed by personnel assigned to this job. This information is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this position.
Candidates may be subject to the following screenings:

Credit Check, Drug Testing, and Criminal Background Check
Community Trust Bank offers a competitive benefits package including:
Medical, Dental, and Vision Insurance; Company paid Life Insurance; Paid Vacation, Sick days, and Holidays; Short Term and Long Term Disability; 401K and ESOP.</div>

Wasatch Rx

<div>Description: 
The eCommerce CSR performs assigned duties under the direction of the eCommerce Manager. This role supports Wasatch Rx&rsquo;s online business partnerships through purchasing, order management, customer service, and eCommerce platform management. The eCommerce department functions as a smaller-scale version of Wasatch Rx&rsquo;s wholesale operation, serving small retail pharmacies throughout the United States.<ul><li>
Hybrid Remote Work Schedule: Following 90 days of employment, newly hired employees are eligible to work remotely Tuesday through Thursday. Required in office days are Monday and Fridays.</li><li>
Job Type: Full Time, 40 hours/week OR Part Time 25 hours/week</li><li>
Full Time Schedule Options: Monday to Friday (7:00 AM &ndash; 3:30 PM, 7:30 AM &ndash; 4:00 PM, or 8:00 AM &ndash; 4:30 PM)</li><li>
Part Time Schedule Options: Monday to Friday (Hours Depending on Candidate/Company Needs)</li><li>
2 Week Training Schedule: Monday to Friday (8:00 AM &ndash; 4:30 PM or 8:30 AM to 5:00 PM)</li><li>
Benefits: Full Time Employee Benefits if full time schedule selected</li></ul>
Duties &amp; Responsibilities<ul><li>
Purchasing (40% of workday estimate, 25+ searches or purchases per day):</li><li>
Source products through online searches</li><li>
Place product orders (via website or chat)</li><li>
Verify product order records</li><li>
Coordinate product delivery</li><li>
Maintain incoming product records within internal spreadsheets</li></ul><ul><li>
Order Management and Processing (20% of workday estimate):</li><li>
Process customer orders placed through online retail platforms within the CRM (DOit)</li><li>
Update customer information for new and existing accounts</li><li>
Coordinate incomplete or on-hold orders</li><li>
Verify account registration for new customers</li></ul><ul><li>
Customer Service (20% of workday estimate):</li><li>
Provide exceptional customer service via phone and email</li><li>
Handle a light inbound call volume (0&ndash;4 daily, up to 20&ndash;25 weekly during peak times)</li><li>
Handle a light outbound call volume (0&ndash;4 daily, up to 20&ndash;25 daily during peak times or to correct order discrepancies)</li><li>
Research and resolve discrepancies</li><li>
Serve as point of contact for retail platform support inquiries</li></ul><ul><li>
eCommerce Platform Management (20% of workday estimate):</li><li>
Review product inventory levels</li><li>
Manage the online product catalog, including pricing and quantity updates</li><li>
Maintain trending product and pricing lists</li><li>
Complete other project-based assignments as required</li></ul>
Requirements:

Job Requirements:<ul><li>
2 years of phone customer service preferred</li><li>
Microsoft excel experience or sheets experience preferred</li><li>
HSA or GED required</li><li>
Sales experience preferred, but not required</li></ul>
Physical Requirements:<ul><li>
Ability to sit/stand for long periods of time with or without the use of a sit stand desk</li><li>
Ability to work at a computer station for extended periods of time</li><li>
Ability to answer phones with or without the use of a headset</li><li>
Ability to work on location out of the Sandy, UT Office</li></ul>
Wasatch Rx is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Wasatch Rx does not discriminate in employment based upon age, religion, sex, national origin, pregnancy, medical conditions, race, color, disabilities, veteran status, etc.</div>

eCommerce CSR

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CSR (Teller)

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eCommerce CSR