CSR SERVICES LLC

Job Title: CSR Truck DispatcherLocation: Lahore, 54000Job Type: Full-timeWorking Days: Monday to FridayShift Timing: 05:00 PM to 02:00 AMSalary: PKR 40,000 to 50,000 (based on experience) + Commission + Daily DinnerResponsibilities:<ul><li>Schedule and dispatch drivers for freight deliveries across routes</li><li>Monitor ongoing trips and maintain real-time communication</li><li>Communicate effectively with drivers, clients, and brokers</li><li>Utilize dispatching software and load boards for assigning loads</li><li>Troubleshoot delivery or routing issues promptly</li><li>Maintain accurate records and logs of dispatch activity</li><li>Ensure compliance with company protocols and operational efficiency</li></ul>Requirements:<ul><li>Excellent communication and problem-solving skills</li><li>Basic understanding of U.S. logistics and freight operations is a plus</li><li>Proficiency in using computers and basic software tools</li><li>Ability to work the night shift from 05:00 PM to 02:00 AM</li><li>Strong organizational skills and attention to detail</li><li>Freshers are encouraged to apply; training will be provided</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>What is your Current Salary?</li><li>What is your Expected Salary?</li></ul>Experience:<ul><li>Truck Dispatcher: 1 year (Preferred)</li></ul>Work Location: In person

Jacked Nutrition

Job PurposeThe CSR is responsible for managing customer interactions in a professional, efficient, and courteous manner. This includes responding to inquiries, resolving issues, processing orders, and providing product or service information. The CSR acts as the primary liaison between the company and its customers to ensure a positive customer experience, high satisfaction, and loyalty.Key Responsibilities1. Customer Interaction &amp; Support<ul><li>Handle inbound calls, emails, live chats, and in-person queries.</li><li>Provide accurate product, service, and policy information.</li><li>Resolve customer complaints, concerns, and inquiries promptly.</li><li>Follow up with customers to ensure complete satisfaction.</li></ul>2. Order Management<ul><li>Process sales orders, returns, and exchanges in the system.</li><li>Coordinate with warehouse, logistics, and sales teams for timely deliveries.</li><li>Monitor order status and proactively update customers.</li></ul>3. Complaint Handling &amp; Resolution<ul><li>Log complaints into the CRM system with complete details.</li><li>Investigate issues and provide solutions within the company&rsquo;s policy.</li><li>Escalate complex or unresolved cases to the supervisor or relevant department.</li></ul>4. Customer Relationship Management<ul><li>Maintain updated customer profiles in the CRM database.</li><li>Track customer interactions for service history and preferences.</li><li>Assist in loyalty programs, special offers, and feedback collection.</li></ul>5. Cross-Department Coordination<ul><li>Work closely with sales, marketing, accounts, and logistics teams.</li><li>Ensure smooth flow of communication for customer-related tasks.</li><li>Participate in cross-functional meetings to address recurring customer issues.</li></ul>6. Performance Tracking &amp; Reporting<ul><li>Achieve individual and team KPIs for response time, resolution rate, and satisfaction score.</li><li>Prepare daily, weekly, and monthly reports on customer service performance.</li><li>Suggest process improvements for enhanced service quality.</li></ul>7. Policy &amp; Procedure Compliance<ul><li>Follow company policies, SOPs, and scripts while handling customers.</li><li>Stay updated with product knowledge, promotions, and policy changes.</li><li>Ensure compliance with legal and ethical customer handling standards.</li></ul>Skills &amp; Competencies Required<ul><li>Excellent verbal and written communication skills (English &amp; Urdu).</li><li>Strong listening and problem-solving skills.</li><li>Ability to work under pressure in a fast-paced environment.</li><li>Customer-oriented mindset with patience and empathy.</li><li>Good computer skills, including MS Office and CRM systems.</li></ul>Qualifications &amp; Experience<ul><li>Education: Bachelor&rsquo;s degree (preferred) or Intermediate with relevant experience.</li><li>Experience: Minimum 3-5 years in customer service, call center, or related roles.</li><li>Knowledge of sales processes and order management systems is a plus.</li></ul>Key Performance Indicators (KPIs)<ul><li>Average Response Time.</li><li>First Contact Resolution Rate.</li><li>Customer Satisfaction Score (CSAT).</li><li>Order Accuracy Rate.</li><li>Complaint Resolution Time.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Web Applications & Data Integration Company

Job Summary: We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will act as a liaison between the company and its customers, ensuring excellent service standards, responding efficiently to customer inquiries, and maintaining high customer satisfaction. Key Responsibilities:<ul><li>Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.</li><li>Resolve product or service problems by clarifying the customer&rsquo;s complaint, determining the cause, selecting the best solution, and following up to ensure resolution.</li><li>Maintain customer records by updating account information in the CRM system.</li><li>Process orders, forms, applications, and requests accurately.</li><li>Follow communication procedures, guidelines, and policies.</li><li>Escalate unresolved issues to the appropriate internal teams.</li><li>Provide feedback on the efficiency of the customer service process.</li><li>Handle returns or exchanges in accordance with company policies.</li><li>Maintain a positive, empathetic, and professional attitude toward customers at all times.</li></ul>Qualifications:<ul><li>Bachelor's degree in relevant field</li><li>Proven customer support experience or experience as a client service representative.</li><li>Strong phone contact handling skills and active listening.</li><li>Familiarity with CRM systems and practices is a plus.</li><li>Excellent communication and presentation skills.</li><li>Ability to multi-task, prioritize, and manage time effectively.</li><li>Problem-solving skills and attention to detail.</li></ul>Location: College Road, Lahore. Job Type: Full Time Job Timing: Night Shift,9pm to 6am PKTJob Type: Full-timeApplication Question(s):<ul><li>How many years of experience do you have as a CSR?</li><li>Are you willing for night shift?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Education:<ul><li>High School (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Oak Street Technologies

We are seeking a Travel Consultant to join our dynamic inbound call center team. The ideal candidate will have excellent English communication skills, a customer-first attitude, and the ability to handle inquiries professionally and efficiently.Key Responsibilities:<ul><li>Answer incoming customer calls and provide accurate, timely information.</li><li>Resolve customer concerns, complaints, and inquiries with professionalism.</li><li>Maintain a high level of customer satisfaction by delivering exceptional service.</li><li>Update customer records and document interactions in the system.</li><li>Adhere to company policies and call handling procedures.</li></ul>Requirements:<ul><li>Fluent in English with excellent verbal and written communication skills.</li><li>Previous experience in customer service (preferred but not required).</li><li>Strong problem-solving skills and ability to handle customer concerns with patience.</li><li>Basic computer proficiency and familiarity with CRM systems.</li><li>Ability to work in a fast-paced environment and handle multiple inquiries efficiently.</li><li>Willing to work from 4 PM to 1 AM.</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives.</li><li>Comprehensive training and career growth opportunities.</li><li>Friendly and supportive work environment.</li><li>Health benefits (if applicable).</li></ul>Language:<ul><li>English (Required)</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad G-8/Markaz: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>CSR: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Shark Technologies 2.0

Shark Technologies, a US based call center located in Bahria Town, Rawalpindi is actively hiring motivated individuals to join our dynamic International Sales team. If you're confident and have exceptional English communication skills, we want to hear from you!Key Responsibilities:<ul><li>Lead Generation and Qualification: Identifying and qualifying potential customers by cold calling.</li><li>Customer Analysis: Understanding customer needs and tailoring solutions to address them.</li><li>Product Knowledge: Possessing in-depth knowledge of the specific product or services offered and communicate effectively.</li><li>Empathy and Negotiation: Promoting company services in a persuasive and professional manner</li><li>Rapport Building: Addressing customer concerns and answering questions effectively</li><li>Sales Targets: Achieving KPI's set on a daily, weekly, and monthly basis</li></ul>What We&rsquo;re Looking For:<ul><li>Excellent spoken English communication skills</li><li>Eager to learn with a positive, goal-driven mindset</li><li>Ability to work under pressure and stay consistent</li></ul>What We Offer:<ul><li>Competitive basic salary</li><li>Lucrative performance-based bonuses</li><li>Growth opportunities and internal promotions</li><li>A supportive and growth-focused work culture</li></ul>Who Can Apply:Fresh graduates and experienced agents looking for a career in sales with growth.*Females are encouraged to apply.Job Type: Full-timeExperience:<ul><li>sales: 1 year (Preferred)</li></ul>Location:<ul><li>Rawalpindi (Preferred)</li></ul>Work Location: In person

DevVortex

Date posted: 23 August 2025Pay: 50,000.00 (PKR)-100,000.00 (PKR) per monthJob description:Pay: 40,000.00 (PKR)-100,000.00 (PKR) per monthJob description:Key Responsibilities:<ul><li>Proactively engage with prospects via outbound calls, emails, and digital platforms.</li><li>Present IT services effectively to decision-makers.</li><li>Qualify leads and schedule meetings for the sales team.</li><li>Achieve monthly/quarterly sales targets and KPIs.</li><li>Maintain accurate records in CRM.</li></ul>Requirements:<ul><li>1&ndash;2 years of experience in outbound sales, preferably in the IT services industry.</li><li>Excellent communication and negotiation skills.</li><li>Strong understanding of IT services and digital solutions.</li><li>Self-motivated with the ability to work independently and in a team.</li></ul>If you are passionate about sales and eager to contribute to a fast-paced IT environment, we would love to hear from you.Job Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Xiaomi India

<div>
 
 
 About the Role:
 
 
 <ul>
 <li>
 We are seeking a highly motivated and detail-oriented CSR Executive to join our Corporate Social Responsibility (CSR) team.
 </li>
 <li>
 The ideal candidate will play a pivotal role in driving the end-to-end management of CSR initiatives, ensuring seamless coordination with internal teams and external NGO partners.
 </li>
 <li>
 This role demands strong communication skills, excellent coordination capabilities, and a collaborative mindset to effectively manage project execution, compliance, and reporting.
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Conduct initial-level screenings of NGOs to identify organizations aligned with our CSR thematic focus.
 </li>
 <li>
 Coordinate with shortlisted NGOs to refine proposals ensuring alignment with company objectives.
 </li>
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 Maintain comprehensive and accurate records for internal reviews and CSR committee discussions.
 </li>
 <li>
 Facilitate the onboarding process of selected NGOs onto the Supplier Relationship Management (SRM) portal, ensuring all necessary documentation is completed.
 </li>
 <li>
 Support finalization and execution of Memorandums of Understanding (MoUs) for approved CSR projects.
 </li>
 <li>
 Collaborate closely with internal teams such as Legal, Finance, and Social Media to ensure smooth process cycles.
 </li>
 <li>
 Monitor progress of CSR projects, track deliverables, and coordinate tranche payments within agreed timelines.
 </li>
 <li>
 Liaise with branding team and social media teams to approve creatives, promotional materials, and campaign content submitted by NGOs.
 </li>
 <li>
 Conduct field-level monitoring visits, especially for sensitive and high-impact projects campaigns.
 </li>
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 Prepare regular project updates and reports.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Skills:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Social Sciences, Environment, Business Administration, or a related field.
 </li>
 <li>
 Proven experience (preferably 1-3 years) in CSR operations or project management involving NGO collaboration.
 </li>
 <li>
 Strong verbal and written communication skills, with the ability to interact effectively across teams and external stakeholders.
 </li>
 <li>
 Excellent coordination and multitasking skills, capable of managing multiple projects simultaneously.
 </li>
 <li>
 Ability to liaise effectively with cross-functional teams (Legal, Finance, Social Media, etc.) to drive project progress.
 </li>
 <li>
 Proactive, detail-oriented, and compliance-driven with the ability to work independently.
 </li>
 <li>
 Good understanding of corporate CSR regulations and project management tools is an advantage.
 </li>
 <li>
 Willingness to travel for field visits and project monitoring.
 </li>
 </ul>
</div>

CSR Executive (Contractual)

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CSR Executive (Contractual)