csr retail

M&N Business

Job Overview:We are seeking a motivated and result-driven Customer Sales Representative (CSR) to manage customer interactions, generate sales, and ensure excellent customer experience. The ideal candidate will be responsible for handling inquiries, converting leads into customers, and maintaining strong relationships with clients.Key Responsibilities:<ul><li>Handle inbound and outbound customer calls, messages, and queries</li><li>Provide complete information about company services and offerings</li><li>Convert leads into successful sales</li><li>Maintain and update customer records in CRM/system</li><li>Follow up with potential and existing customers</li><li>Achieve daily, weekly, and monthly sales targets</li><li>Resolve customer complaints in a professional manner</li><li>Coordinate with internal departments for smooth operations</li></ul>Requirements:<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree</li><li>1&ndash;2 years of experience in sales, call center, or customer handling</li><li>Strong communication and convincing skills</li><li>Ability to work under pressure and meet targets</li><li>Basic computer knowledge (MS Office, CRM systems)</li><li>Professional attitude and good interpersonal skills</li></ul>Preferred Skills:<ul><li>Experience in training/education sector (preferred)</li><li>Strong negotiation and persuasion abilities</li></ul>Pay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

CSR ( Female )

Spec's Family Partners

<div><h2 class="jobSectionHeader">Summary</h2>
The main role of the Customer Service Representative (CSR) is to receive customers orders via phone, email, or fax and process that order into the intranet or telnet systems for delivery or pick-up. The CSR is responsible for the accurate, precise and timely input of the customers order with little to no errors. Errors on a customers order is the poorest form of customer service resulting in unnecessary and costly expenses to the bottom line of both our customer and Specs.
Essential Duties and Responsibilities include but are not limited to the following:<ul><li>
Knows and actively demonstrates, daily, our Company Mission Statement and our Core Values</li><li>
Answer calls and respond to email and/or fax orders</li><li>
Process all orders in a timely manner</li><li>
Required to process at minimum 25 orders per shift.</li><li>
Maintain an error rate &lt;3% of your total orders processed.</li><li>
Self-verification and self-correction will eliminate a charged error.</li><li>
Handle customer inquiries both over the phone and by email.</li><li>
Research required information using available resources.</li><li>
Manage and resolve customer complaints.</li><li>
Identify and escalate priority issues.</li><li>
Route calls to appropriate personnel.</li><li>
Follow up customer calls when necessary.</li><li>
Document all call information according to standard operating procedures.</li><li>
Complete call logs and end of shift reports in a timely manner.</li><li>
Other projects as assigned by management CSR Lead or Office Manager</li><li>
Efficiently carrying out all the directives given by Management Team</li><li>
Working in accord with all safety regulations of Specs Family Partners and OSHA</li><li>
Should possess time management skills and be able to prioritizes tasks and meet the demands of the day</li><li>
Attendance and Timeliness is required. This is not a job you can do from home</li></ul><h2 class="jobSectionHeader">
Supervisory Responsibilities</h2>
This job has no supervisory responsibilities.
<div>To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. State law says you must be over the age of 21 to work at Specs. Specs insists that you be a human being (my dogs are cute, but they cannot do the job). The requirements listed below are representative of the knowledge, skill, and/or ability required. In other words, here is the technical stuff:<h2 class="jobSectionHeader">
Education or Experience</h2>
We would love you to 1-2 years of customer service experience, but if you are willing to learn, were willing to teach you. Wed like you to have a high
school diploma or a general education degree (GED), but sometimes, experience is the best education.</div><h2 class="jobSectionHeader">
Language Skills</h2>
We need you to be able to read, comprehend and write simple instructions or memos. You must be able to talk and communicate with coworkers and guests<h2 class="jobSectionHeader">
Mathematical Skills</h2>
You need the ability to add, subtract, multiply and divide in both whole numbers and in fractions and decimals without the aid of calculator or abacus. Counting is a major plus too as your count becomes inventory.<h2 class="jobSectionHeader">
Attitudinal and Personal Skills</h2>
You have the job. Now you need to do the job. You need to be responsible, reliable and committed to providing excellent service. Patience, friendliness and an outgoing personality are needed for success. You need to be a self-starter with a strong work ethic who completes job assignments in a timely fashion and then looks for the next task. You must be able to remain calm under pressure, organizational skills/attention to detail, adapt to change, and keep production quick and efficient. We require you to be computer/10-key data entry proficient. You should also be knowledgeable of Microsoft Office, including but not limited to Outlook, Excel, Word, etc.<h2 class="jobSectionHeader">
Hours</h2>
Full Time is typically 40 hours per week. Must be available to work any shift on Friday or Saturday and must be available 80% or more of all shifts each week.
Part Time is up to 25 hours per week
We schedule for the needs of our business. Working outside of your scheduled time without Store Manager approval is prohibited. In other words,
you cannot decide to make up hours because you missed some time after a night out with your buddies unless your manager oks it.<h2 class="jobSectionHeader">
Reasoning Ability</h2>
You need the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Knowing when to come in from the rain is a plus.<h2 class="jobSectionHeader">
Physical Demands</h2>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals who need them to perform the essential functions. This job regularly requires standing, walking, or bending; use of hands and fingers to handle or feel; reaching with hands and arms; talking and hearing. Specific vision abilities required by this job include close vision, distance vision, depth perception and the ability to adjust focus.<h2 class="jobSectionHeader">
Work Environment and Environmental Conditions</h2>
We provide a fun and positive environment in for our staff. The noise level is usually moderate to loud.</div>

ON PREMISE - CSR

CMA CGM

ID: 580599
 
Location: 
Abu Dhabi, AE
 
Sustainability Project Senior Specialist Region IMEEA
 
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
 
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
 Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
 
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
 
MISSIONS
 The Regional CSR Manager is responsible for implementing the Group’s Corporate Social Responsibility (CSR) strategy within the Regional Office. He/she drives and supports CSR initiatives relating to planet, people and partners across the region.
 
RESPONSIBILITIES
 
Lead and roll out the Group CSR policy at regional level by coordinating CSR representatives based in local agencies
 Identify, implement and monitor flagship CSR projects with local NGOs across the region
 Design and organize CSR initiatives and staff members engagement (including the CSR Ambassador Program)
 Support local sales teams in deploying low‑carbon solutions
 Implement energy and water efficiency plans as well as waste reduction programs in local offices
 Promote the Group’s CSR strategy to external stakeholders and represent the company at local CSR events
 Define and manage the regional CSR budgets and set performance indicators to measure the impact of CSR initiatives
 Conduct benchmarking to maintain a clear vision of CSR practices in the region
 
PROFILE AND SKILLS
 
Master’s degree (or equivalent, 5 years of higher education) in sustainable development or related field
 Strong convictions and keen interest in CSR-related topics
 Project management experience
 Strong analytical and synthesizing skills
 Excellent interpersonal skills and ability to communicate with all levels of the organization in an international environment
 Autonomy, proactivity, leadership and persuasive skills are key assets for success in this role
 
Come along on CMA CGM’s adventure !

Sustainability Project Senior Specialist Region IMEEA

Fifth Third Bank

<div>Make banking a Fifth Third better&reg;
 
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex duties of a CSR, exercising considerable independent judgement. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer Experience:
<ul><li>Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
</li></ul><ul><li>Provide follow up to customer questions and find solutions to address issues
</li></ul><ul><li>Be responsive and timely with correspondence to keep lines of communication open and clear
</li></ul><ul><li>Maintain a position of trust and responsibility by keeping all customer business confidential
</li></ul><ul><li>Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.
</li></ul>Operations:
<ul><li>Collaborate with Financial Center Manager to ensure all monthly cash counts are completed.
</li></ul><ul><li>Partner with Financial Center Manager to gather and report monthly FCA requests.
</li></ul><ul><li>Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.
</li></ul><ul><li>Maintain a balancing record that is in line with policy. Find and correct outages and assist others as needed.
</li></ul><ul><li>Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
</li></ul><ul><li>Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.
</li></ul><ul><li>Assist in training newly hired Customer Service Representative
</li></ul>Referrals:
<ul><li>During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
</li></ul><ul><li>Build and maintain a working knowledge of the Retail products and services offered
</li></ul><ul><li>Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes
</li></ul>Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES: None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
<ul><li>High school diploma/GED.
</li></ul><ul><li>Work involves extensive cash handling.
</li></ul><ul><li>Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision.
</li></ul><ul><li>Work involves contact with the public, adhere to dress code guidelines.
</li></ul><ul><li>Must have the ability to interact comfortably and confidently with the public.
</li></ul><ul><li>Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
</li></ul><ul><li>Act as a leader and a resource for both customers and platform team.
</li></ul><ul><li>Demonstrate the company&rsquo;s core values, work as one bank, take accountability, be respectful &amp; inclusive, act with integrity.
</li></ul><ul><li>Need to have flexibility in scheduling.
</li></ul>WORKING CONDITIONS:
<ul><li>Normal office environment.
</li></ul><ul><li>Extensive viewing of computer screens.
</li></ul>Lead CSR / Teller - Naperville - Full Time
Total Base Pay Range 43,680.00 - 67,700.00 USD Annual
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html and by consulting with your talent acquisition partner.
LOCATION - Naperville, Illinois 60540
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes &ndash; no matter how they are submitted &ndash; will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.</div>

Lead CSR / Teller - Naperville - Full Time

Etisalat

<div><div>CSR &amp; Sustainability Analyst.Corporate Reputation - (260000I0)</div><div>
Description<div></div> 
Job Purpose:
This function focuses on e&amp;&rsquo;s practices, processes, products and procedures and ensures they are ethical, sustainable and environmentally friendly and in doing this ensures its commitment towards the society and its keenness to have a sustainable positive impact. It also implements the e&amp; Group&rsquo;s global sustainability plans and targets for the net zero emission the GCEO pledged for in 2024.
e&amp;'s corporate social responsibility activities are partly for philanthropic reasons, nevertheless a big portion of CSR activities are for strategic reasons with the ultimate objective of enhancing e&amp;&rsquo;s reputation and thus maximizing its profitability.
Ultimately and holistically, e&amp;'s CSR and Sustainability office can make the company more attractive and reputable in a variety of ways by actively reducing outgoings (Staff turnover) by helping the organization cut down on its consumption of valuable resources reaching &quot;Corporate Organizational Excellence&quot;.
The CSR and Sustainability office assumes functions such as non-financial reporting, environmental and non-financial &quot;due diligence,&quot; the relationship with global and local NGOs, and the attention of collectives in risk of exclusion.
KEY ACCOUNTABILITIES:
1. Support in executing sustainability activities within the company 
2. Work closely with both internal and external stakeholders on the Group Sustainability project 
3. Contribute in gathering information to ensure the company yearly Sustainability Report is completed and published in a timely manner. 
4. Ensure communication of all milestones in the sustainability and CSR fronts. 
5. Contribute in implementing and coordinating all CSR initiatives designed to have a positive impact on the local communities. 
6. Contribute in yearly CSR plan, reporting, and maintaining strategic relations with partner NGOs. 
7. Manage the Charitable Giving budget to ensure budget is adhered to and maximize returns and benefits, with payments are made in a timely manner. 
8. Regular reporting of activities, ensuring communication is done effectively internally and externally 
9. Work with other functions (especially HR) on availing ideas for increasing employee engagement<div> 
</div></div><div>
Qualifications<div></div> 
Qualifications :
Essential :
Knowledge:
 Close collaborations with relevant departments
Education:
Bachelor&rsquo;s degree
Language Proficiency:
Fluency in both spoken &amp; written Arabic and English language is required.
Planning Ahead:<ul><li>Quarterly plans and reviews</li><li>Ad-hoc plans whenever needed</li></ul>
Innovation:<ul><li>New activities within the set pillars</li></ul>
Skills &amp; Abilities:<ul><li>
Experience in related field</li><li>
Corporate Experience in Presentations</li></ul> 
Desirable:
N/A 
Experience : 
Essential:
Prior Work Experience:
Min. 4 years of work experience 
Desirable:
N/A<div> 
</div></div><div>
Job: Analyst</div><div>
Organization: Etisalat-Misr</div><div>
Job Posting: 06/Apr/2026, 10:02:53 AM</div></div>

CSR & Sustainability Analyst.Corporate Reputation

David's Bridal

From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
 If you are passionately enthusiastic, endlessly curious, and customer obsessed, say “I do” and apply today!
 
The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.
 
Essential Job Functions: 
<ul>
<li>Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.</li>
<li>Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.</li>
<li>Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.</li>
<li>Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.</li>
<li>Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.</li>
<li>Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.</li>
<li>Promote all alteration services and personalization options.</li>
<li>Maintain store-standards to support a flawless shopping experience.</li>
<li>Maintain a high standard of dress to meet the Dress Code policy.</li>
<li>Respond promptly to all customer questions providing product and service information.</li>
<li>Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.</li>
<li>Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.</li>
<li>Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.</li>
<li>Assist with all sales promotions and visual updates.</li>
<li>Other duties as assigned.</li>
</ul>
Physical Demands: 
<ul>
<li>While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.</li>
</ul>
Education & Credentials: 
<ul>
<li>High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.</li>
</ul>
Now that we’ve popped the question, please say “I do”.
 
Part Time Benefits Include: 
<ul>
<li>Rewarding Environment and Competitive Pay</li>
<li>Team Bonus</li>
<li>Dayforce Wallet – Get Paid Early!</li>
<li>Referral Incentive Program</li>
<li>Generous Dream Maker Discount After First Pay Period</li>
<li>Vision Care</li>
<li>Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury</li>
<li>401K Program</li>
<li>Discount for Identity Theft Protection</li>
<li>Discounts for Home and Auto Insurance</li>
<li>Discounts for Mobile</li>
<li>Legal Benefits (MetLife Hyatt Legal Plans)</li>
<li>Pet Insurance</li>
</ul>
Love wins when love is for Everyone!
 Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
 David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies.
 Policy: Candidate Use of AI in Live Interviews
 We conduct interviews to evaluate each candidate’s own knowledge, judgment, and communication. During any live interview (virtual or in-person), candidates must not use real-time generative AI tools to compose or feed their answers. Candidates may use assistive technologies (e.g., screen readers, live captions) and may request reasonable accommodation in advance.
 
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary. The standard base pay range for this role is posted at a minimum and maximum rate.
 The starting rate of pay offered will vary based on factors including, but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David’s Bridal, it is rare for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.

Part Time Customer Service

Al Fath Pro Solutions

Job Description: Customer Service RepresentativeJob Title: Customer Service Representative (CSR) Reports To: Customer Support Manager Employment Type: Full-Time / Part-TimeRole SummaryWe are looking for a compassionate and solution-oriented Customer Service Representative to join our support team. You will be the first point of contact for our customers, responsible for answering inquiries, resolving issues, and ensuring a positive experience. The ideal candidate loves helping people, thinks critically, and remains calm under pressure.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, live chat, and social media in a timely and professional manner.</li><li>Troubleshoot basic technical issues and process orders, returns, or refunds.</li><li>Identify and escalate complex issues to the appropriate department (e.g., Tier 2 Support, Billing, Logistics).</li><li>Maintain in-depth knowledge of company products, services, and policies.</li><li>Document all customer interactions accurately in the CRM (Customer Relationship Management) system.</li><li>Meet key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction (CSAT) scores.</li><li>Provide feedback to management on recurring customer issues or potential product improvements.</li></ul>QualificationsRequired (Must-Haves)<ul><li>High school diploma or equivalent (GED).</li><li>1+ year of experience in a customer-facing role (retail, hospitality, or call center).</li><li>Excellent verbal and written communication skills in [e.g., English].</li><li>Typing speed of 40+ WPM.</li><li>Basic proficiency with computers (Google Workspace / Microsoft Office).</li></ul>Preferred (Nice-to-Haves)<ul><li>Associate or Bachelor&rsquo;s degree.</li><li>Experience with CRM software (e.g., Zendesk, Salesforce, HubSpot, Intercom).</li></ul>Pay: QAR60,000.00 - QAR72,000.00 per yearWork Location: In person

Customer Service Representative

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