csr supervisor operations

Invision Custom Solutions

Title: CSR Supervisor- Operations TL All the holidays will be followed as per International US/Canada) Shift slots: Night (12:00 AM - 9:00 AM) Working days: 6 days a week (alternate saturday or sunday)Job Overview: The Incumbent will oversees the daily performance, handles reporting, and manages the team's operational output. This person will acts as the bridge between front-line agents and upper management by executing three core functions:<ul><li>Pre-Shift Checklist (Equipment &amp; Readiness)</li><li>Verifies that internet connections, backup power (UPS/generators) are fully functional.</li><li>Ensures all agent headsets, systems, and software logins (like TMS or CRM platforms) are operational before the shift kicks off.</li><li>Shift Management (Floor Control)</li><li>Manages attendance, agent schedules, and shift handovers.</li><li>Monitors live queues to ensure customer queries or dispatch issues are resolved without delay.</li><li>Post-Shift Reporting (Handover)</li><li>Compiles and delivers the End of Shift (EOS) Report to the next shift incharge.</li><li>Documents key metrics such as, resolved issues, pending deliveries, and any system downtime experienced by the team.</li></ul>Requirements:<ul><li>At least 1&ndash;2 years as (Team Lead, Supervisor, or Shift Incharge).</li><li>Prior experience in US/Canada 3PL (Third-Party Logistics), or freight forwarding is highly preferred.</li><li>Excellent spoken and written English to coordinate smoothly with International team.</li><li>Ability to step in and handle escalated calls, driver disputes, missed pick-ups, or freight rate negotiations.</li><li>Proven ability to manage a team of 8-10 agents, handle shift rosters, manage attendance, and motivate staff during stressful night hours.</li></ul>Application Question(s):<ul><li>What's your current salary and benefits?</li><li>What's your expected salary?</li><li>How soon you can join us? (Notice period)</li><li>How many years of experience do you have as CSR Supervisor in Operations?</li><li>Do you have experience in working with International teams? (yes/no)</li><li>Are you comfortable to join in the Night Shift? Timings: 12 AM to 9 AM</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

CSR Supervisor- Operations

IBEX Global

Job description:We are seeking a motivated and customer-focused Global Customer Support Associate to handle international customer interactions across voice and chat channels. The ideal candidate will ensure excellent service delivery, resolve customer concerns efficiently, and maintain a high standard of professionalism while supporting global clients.Key Responsibilities:Handle inbound customer interactions for international clients via calls or chatProvide accurate information regarding products, services, and policiesResolve customer inquiries, complaints, and technical/basic service issues in a timely mannerMaintain detailed and accurate records of customer interactions in CRM systemsMeet individual and team performance targets, including quality and productivity metricsEscalate complex issues to relevant departments when requiredMaintain a high level of customer satisfaction and professionalism at all times.}Requirements:1. Good written and verbal English Skills.2. Ability to work in the late nights and rotational shifts.3. IntermediateAdditional:1. Previous CSR experience is a plus.Freshers are encouraged to apply as well.Job Types: Full-time, FresherLanguage:English (Required)Work Location: In personPay: Rs65,000.00 - Rs115,000.00 per hourWork Location: In person

Customer Support

Job description:We are looking for enthusiastic, customer-focused, and driven individuals to join our team as Global Customer Support Associates. In this role, you will interact with international customers through voice and chat channels, providing exceptional support and ensuring a positive customer experience.Whether you're an experienced Customer Service Representative or a motivated fresher looking to start your career, we encourage you to apply.Key Responsibilities Handle inbound customer interactions for international clients via calls or chat. Provide accurate information regarding products, services, and policies. Resolve customer inquiries, complaints, and technical/basic service issues in a timely manner. Maintain detailed and accurate records of customer interactions in CRM systems. Meet individual and team performance targets, including quality and productivity metrics. Escalate complex issues to relevant departments when required. Maintain a high level of customer satisfaction and professionalism at all times.Requirements:Intermediate / Higher Secondary education or above. Strong written and verbal communication skills in English Ability to work night shifts and rotational schedules. Customer-focused attitude with excellent problem-solving skills. Basic computer and typing skills.Additional:1. Previous CSR experience is a plus.Freshers are encouraged to apply as well.Job Types: Full-time, FresherLanguage:English (Required)Work Location: In personPay: Rs65,000.00 - Rs115,000.00 per monthLanguage:<ul><li>English (Preferred)</li></ul>Work Location: In person

Customer Service

Snoonu

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 As a Content Lead at Snoonu, you&rsquo;ll drive large-scale content operations that power our marketplace growth. Sitting within the Commercial Content team, you&rsquo;ll lead a high-performing team of 50+ members, ensuring product catalogs are accurate, optimized, and ready to convert. This role blends leadership, operational excellence, data-driven decision-making, and automation to deliver measurable business impact.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
 <li>
 Lead and manage a 50+ member content operations team to deliver high-quality catalog output at scale
 </li>
 <li>
 Oversee end-to-end product content workflows including onboarding, updates, translations, and promotional requests
 </li>
 <li>
 Ensure SLA compliance and optimize case handling performance across content operations
 </li>
 <li>
 Build and maintain structured reports and dashboards to track productivity, turnaround times, and GMV impact
 </li>
 <li>
 Collaborate with merchants and internal commercial teams to align content execution with revenue goals
 </li>
 <li>
 Identify bottlenecks and implement process improvements to increase speed, accuracy, and scalability
 </li>
 <li>
 Drive automation initiatives (data scraping, structured catalog uploads, image optimization workflows) to enhance operational efficiency
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 Strong leadership experience managing large operational teams
 </li>
 <li>
 Deep understanding of content operations, catalog management, or marketplace environments
 </li>
 <li>
 Advanced Excel / Google Sheets skills with the ability to translate data into actionable insights
 </li>
 <li>
 Strong analytical thinking with a performance-driven mindset (SLA, GMV, productivity metrics)
 </li>
 <li>
 Ability to balance merchant expectations with internal operational priorities
 </li>
 <li>
 Process-oriented approach with a passion for automation and continuous improvement
 
 
 </li>
 </ul>
 
 ✨ Bonus Points If You Have
 
 
 
 <ul>
 <li>
 Experience building automation tools or working with scraping/image processing workflows
 </li>
 <li>
 Background in marketplace, e-commerce, or high-volume content environments
 </li>
 <li>
 Experience connecting operational performance to revenue metrics (GMV, conversion, sales impact)
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed
 
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 
 🏅Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results
 
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes
 
 &ndash; Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters
 
 &ndash; Learning budgets, access to courses, and tools for your growth.
 
 
 🚒
 
 Builder&rsquo;s Playground
 
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off
 
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 
 
 🛠️
 
 Agile Everything
 
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Great Place to Work&reg; Certified
 
 
 
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
 
 
 
 Certified for Excellence
 
 
 
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Content Lead

SMEC (an SJ Group company)

<div>
 
 About SMEC
 
 
 
 
 Delivering exceptional outcomes starts with having exceptional people.
 
 
 
 SMEC provides unique opportunities to work on iconic industry projects with experienced colleagues and leadership teams. We support and empower employees to drive innovation initiatives within a well-established and growing organization.
 
 
 Every employee plays a key role in shaping our business and is driven by teamwork, progressive thinking and creative ideas. We are committed to providing platforms to enable our people to engage in the business, deliver value to clients and develop their careers.
 
 
 When you join SMEC, you join a flexible growing organization that has a genuine commitment to CSR, diversity and improving the world we live in.
 
 
 
 The role
 
 
 
 We are looking for a
 
 Trainee Engineer
 
 for a Roads and Highways project based in Uthal, Balochistan, Pakistan. The candidate will support the engineering team in day-to-day site and office tasks, assisting in project execution and gaining hands-on experience in civil engineering works.
 
 
 <ul>
 <li>
 Assist senior engineers in monitoring and inspecting highway works, including pavements, embankments, and bridges.
 </li>
 <li>
 Support site documentation and preparation of field reports.
 </li>
 <li>
 Coordinate with contractors and sub-contractors for technical clarifications.
 </li>
 <li>
 Assist in material approvals and verification processes.
 </li>
 <li>
 Participate in site meetings and provide updates to senior engineers.
 
 
 </li>
 </ul>
 With a track record of achievement in a related role, you will have gained your experience in a consultancy environment and have a passion for building trusted relationships to drive positive change and win new work.
 
 
 
 Suitable Applicants Will Have/be
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Civil Engineering from a recognized university.
 </li>
 <li>
 Strong willingness to learn and gain practical experience in highway and infrastructure projects.
 </li>
 <li>
 Good organizational and communication skills.
 
 
 </li>
 </ul>
 SMEC is an equal opportunity employer. Diversity is a source of strength for our people, our clients, our partners and our communities.
 
 
 
 How To Apply
 
 
 
 All applications must be submitted online and for a confidential discussion regarding this opportunity, please contact
 
 Taimoor Tariq &ndash;
 
 Taimoor.tariq@sjgroup.com
 
 
 
 For Further Details About Us, Please Visit Our Website
 
 
 
 https://www.smec.com/
 
 
 www.smec.com/careers
 
 
 
 All recruitment activities go through our Recruitment &amp; Talent Team and currently, this role doesn&rsquo;t require agency input. Please do not forward resumes directly to SMEC employees.
 
 
 
 At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!
</div>

Trainee Engineer

SJ Group

<div>
 
 About SMEC
 
 
 
 
 Delivering exceptional outcomes starts with having exceptional people.
 
 
 
 SMEC provides unique opportunities to work on iconic industry projects with experienced colleagues and leadership teams. We support and empower employees to drive innovation initiatives within a well-established and growing organization.
 
 
 Every employee plays a key role in shaping our business and is driven by teamwork, progressive thinking and creative ideas. We are committed to providing platforms to enable our people to engage in the business, deliver value to clients and develop their careers.
 
 
 When you join SMEC, you join a flexible growing organization that has a genuine commitment to CSR, diversity and improving the world we live in.
 
 
 
 The role
 
 
 
 We are looking for a
 
 Trainee Engineer
 
 for a Roads and Highways project based in Uthal, Balochistan, Pakistan. The candidate will support the engineering team in day-to-day site and office tasks, assisting in project execution and gaining hands-on experience in civil engineering works.
 
 
 <ul>
 <li>
 Assist senior engineers in monitoring and inspecting highway works, including pavements, embankments, and bridges.
 </li>
 <li>
 Support site documentation and preparation of field reports.
 </li>
 <li>
 Coordinate with contractors and sub-contractors for technical clarifications.
 </li>
 <li>
 Assist in material approvals and verification processes.
 </li>
 <li>
 Participate in site meetings and provide updates to senior engineers.
 
 
 
 </li>
 </ul>
 With a track record of achievement in a related role, you will have gained your experience in a consultancy environment and have a passion for building trusted relationships to drive positive change and win new work.
 
 
 
 Suitable Applicants Will Have/be
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Civil Engineering from a recognized university.
 </li>
 <li>
 Strong willingness to learn and gain practical experience in highway and infrastructure projects.
 </li>
 <li>
 Good organizational and communication skills.
 
 
 
 </li>
 </ul>
 SMEC is an equal opportunity employer. Diversity is a source of strength for our people, our clients, our partners and our communities.
 
 
 
 How To Apply
 
 
 
 All applications must be submitted online and for a confidential discussion regarding this opportunity, please contact
 
 Taimoor Tariq &ndash;
 
 Taimoor.tariq@sjgroup.com
 
 
 
 For Further Details About Us, Please Visit Our Website
 
 
 
 https://www.smec.com/
 
 
 www.smec.com/careers
 
 
 
 All recruitment activities go through our Recruitment &amp; Talent Team and currently, this role doesn&rsquo;t require agency input. Please do not forward resumes directly to SMEC employees.
 
 
 
 At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!
</div>

Al-Hamd International Container Terminal

AL-HAMD INTERNATIONAL CONTAINER TERMINALUrgent Hiring &ndash; Administration SupervisorWe are looking for a dynamic and result-oriented Administration Supervisor to join our team on an urgent basis.Key Responsibilities:<ul><li>Supervise and coordinate daily administrative operations to ensure smooth business activities.</li><li>Monitor housekeeping, maintenance, transportation, and other support services within the terminal.</li><li>Ensure effective implementation of administrative policies, procedures, and company standards.</li><li>Coordinate with internal departments and external vendors for timely completion of assigned tasks.</li><li>Maintain records, reports, and documentation related to administration activities.</li><li>Assist in managing facility maintenance, office assets, and service contracts.</li><li>Ensure compliance with health, safety, and company regulations.</li><li>Support management in improving operational efficiency and cost-effective administrative practices.</li></ul>Educational Background &amp; Skill Set:<ul><li>Bachelor's/Master's degree from a recognized educational institute.</li><li>Minimum 3 years of relevant experience in Administration.</li><li>Strong communication, coordination, and problem-solving skills.</li><li>Good knowledge of facility management and vendor coordination.</li><li>Must possess strong IT skills, including proficiency in Microsoft Office, reporting, data management, and administrative software.</li><li>Ability to work independently and manage multiple tasks effectively.</li></ul>How to Apply:If you are ready to take on this opportunity and contribute to the success of our organization, please submit your resume to Jobs@aictpk.com.Position: Administration Supervisor Job Type: Full-Time Location: Karachi Application Deadline: Urgent Hiring &ndash; Applications will be reviewed on a rolling basis.Candidates from all cultural, ethnic, and social backgrounds are encouraged to apply.Work Location: In person

Administration Supervisor

Explore 183+ Csr supervisor operations in Karachi this June. Find roles across top companies and apply now to boost your career.

183 csr supervisor operations jobs In Karachi

CSR Supervisor- Operations

Customer Support

Customer Service

Content Lead

Trainee Engineer

Trainee Engineer

Administration Supervisor