customer account administrator

Envita Solutions

<div><p>Envita Solutions, formerly known as Heritage Interactive Services, is a leading total waste management partner. The company is dedicated to fostering a healthier planet by transforming complex waste challenges into sustainable solutions. Headquartered in Indianapolis, Indiana, Envita Solutions operates in the U.S., Mexico, and Canada, has over 300 employees, and a network of over 3,000 supplier partners. A division of The Heritage Group, Envita Solutions is part of a portfolio of more than 30 companies specializing in heavy construction and materials, environmental services, and specialty chemicals. With unique access to research and development and a leading hard tech corporate venture capital portfolio, Envita Solutions is at the forefront of waste and climate challenge innovation.</p><p></p><p>
At Envita, our guiding principles are the foundation of our company. Our vision is to foster a healthier planet by transforming complex waste challenges into sustainable solutions. We exist to protect human health and the environment and build a safer, more sustainable world. We believe in creating enduring value, building long-term relationships and mutual trust, betting on our people, keeping our eyes open for opportunity, tackling the big problems, and doing the right thing-always.</p><br>
The Account Administrator I role delivers high-quality administrative and analytical support to ensure accuracy, efficiency, and scalability in customer account management. This position collaborates closely with Billing Specialists, Operations, Program and Project Managers, and the Accounting &amp; Finance team to process supplier invoices, generate accurate customer billing, and support margin and performance reviews. This role embraces continuous improvement, automation, and emerging technologies, to enhance billing accuracy, reduce manual effort, and improve the customer experience. The Account Administrator I actively seeks opportunities to streamline processes, leverage data insights, and adopt new tools that drive operational excellence and business value.<br>
<br>
<b>Essential Functions</b><ul><li>
Process billing, invoicing, and related administrative tasks for assigned customer accounts, or process areas, with a high degree of accuracy and timeliness</li><li>
Set up, maintain, and modify customer billing items and account data within internal systems</li><li>
Utilize digital tools, automation, and AI-enabled features (where available) to improve efficiency, reduce errors, and optimize billing workflows</li><li>
Enter, validate, audit, and correct data for new and existing customer items, ensuring data integrity across systems</li><li>
Coordinate with suppliers &amp; internal support networks to ensure timely and complete receipt of invoices, rebates, and supporting documentation</li><li>
Prepare customer invoices, review for accuracy, and adjust in partnership with Operations teams ensure quality &amp; timely customer delivery.</li><li>
Collaborate with Operations to support invoice reviews, margin analysis, and customer reporting</li><li>
Analyze billing data to identify trends, discrepancies, or process improvement opportunities</li><li>
Partner with cross functional teams to develop account knowledge and leverage into prioritizing accurate upstream workflow requirements</li><li>
Partner with Accounting &amp; Finance to ensure adherence to financial controls, standards, and best practices</li><li>
Participate actively in weekly and monthly team meetings, contributing ideas related to efficiency, automation, and continuous improvement</li><li>
Demonstrate openness to learning and adopting new technologies, tools, and AI capabilities that support role effectiveness and business outcomes</li></ul><ul><li><i>
Additional duties and responsibilities as assigned, including but not limited to continuously growing in alignment with the Company&rsquo;s core values, competencies, and skills.</i></li></ul><b><br>
Education Qualifications</b><ul><li>
Required High School or Equivalent
</li></ul><br>
<b>Experience Qualifications</b><ul><li>
Preferred Coursework or certifications related to accounting, finance, business operations, data analysis, or technology tools
</li><li>Required 1+ years of experience in Customer Service, Accounts Payable, Billing, Accounting, or a related administrative or financial role
</li><li>Preferred experience working within ERPs, billing, or financial systems and exposure to process automation or system enhancements
</li></ul><br>
<b>Skills and Abilities</b><ul><li>
Strong verbal and written communication skills with internal and external stakeholders
</li><li>Effective time management and prioritization skills in a deadline-driven environment
</li><li>Ability to manage multiple tasks, workflows, or projects simultaneously
</li><li>General understanding of accounting principles, billing processes, and margin calculations
</li><li>Proficiency in Microsoft Office Suite, with hands-on Excel skills; openness to learning advanced features, automation, and AI-assisted tools
</li><li>Comfortable working with data, systems, and technology, including adapting to new tools and AI-enabled capabilities
</li><li>Strong attention to detail and commitment to data accuracy
</li><li>Analytical and problem-solving mindset with the ability to recommend practical solutions
</li><li>Ability to work independently, take initiative, and continuously seek improvement opportunities
</li><li>Relationship-building skills with the ability to collaborate across teams
</li><li>Ownership mentality with a focus on resolving issues and delivering high customer satisfaction
</li><li>Regular and predictable attendance is an essential function of this role
</li><li>Hybrid position requiring 2 days per week in office; additional days may be required as dictated by business, training, and developmental needs arise.
</li></ul><br>
<b>Working Conditions/Physical Demands</b><ul><li>
Primary work is completed on a computer. Ability to view data on a computer monitor and use fine motor skills to process data.</li><li>
Ability to sit/stand for an extended amount of time.</li></ul><p></p><p>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</p><p></p><p>
#EnvitaSolutions</p></div>

Account Administrator

Defense Holdings, Inc.

Defense Holdings, Inc. (DHi)
<br><b>Location:</b> Hybrid (US)
<br><b>Employment Type:</b> Full-Time
<br><b>Department:</b> Client Services / Accounts
<br><b>Reports To:</b> Account Manager / Director of Client Services
<br><br>
Company Overview
<br><br>
Defense Holdings, Inc. (DHi) is a trusted provider of innovative solutions and mission-critical services supporting U.S. defense, federal, and commercial clients. We are committed to operational excellence, integrity, and delivering results that strengthen national security and organizational performance.
<br><br>
At DHi, our people are our greatest asset. We foster a collaborative, performance-driven environment where professionals are empowered to grow, innovate, and make meaningful contributions.
<br><br>
Position Summary
<br><br>
Defense Holdings, Inc. (DHi) is seeking an Account Services Administrator to support account management teams with client documentation, reporting, and service coordination. The ideal candidate will ensure client accounts are accurately maintained, assist with administrative tasks, and support delivery of high-quality client services.
<br><br>
This role requires strong organizational skills, attention to detail, and the ability to manage multiple account-related tasks efficiently.
<br><br>
Key Responsibilities
<br><br>
Account Administration
<br><br>
<ul>
<li>Maintain accurate client account records and documentation.</li>
<li>Support account managers with administrative tasks, reporting, and communications.</li>
<li>Assist in onboarding new clients and updating account information.</li>
</ul>
Client Communication
<br><br>
<ul>
<li>Respond to client inquiries and requests in a timely and professional manner.</li>
<li>Coordinate meetings and prepare materials for client presentations.</li>
</ul>
Reporting & Analytics
<br><br>
<ul>
<li>Generate account reports and performance metrics for leadership and account managers.</li>
<li>Support internal data tracking and reporting initiatives.</li>
</ul>
Cross-Functional Support
<br><br>
<ul>
<li>Collaborate with operations, finance, and program teams to ensure client accounts are fully supported.</li>
<li>Assist with workflow improvements related to account services and client deliverables.</li>
</ul>
Required Qualifications
<br><br>
<ul>
<li>Bachelor's degree in Business Administration, Communications, or related field.</li>
<li>2–4 years of administrative, client services, or account support experience.</li>
<li>Proficiency in Microsoft Office Suite and CRM/accounting systems.</li>
<li>Strong organizational, communication, and interpersonal skills.</li>
<li>Ability to manage confidential client information.</li>
</ul>
Preferred Qualifications
<br><br>
<ul>
<li>Experience supporting clients in defense, government contracting, or professional services.</li>
<li>Familiarity with account reporting and client tracking systems.</li>
</ul>
Core Competencies
<br><br>
<ul>
<li>Integrity & Confidentiality</li>
<li>Attention to Detail</li>
<li>Analytical Thinking</li>
<li>Interpersonal Communication</li>
<li>Organizational Skills</li>
<li>Adaptability & Initiative</li>
</ul>
Work Environment
<br><br>
<ul>
<li>Professional office environment (or hybrid/remote if applicable).</li>
<li>May require occasional travel.</li>
<li>Must be eligible to work in the United States.</li>
<li>Ability to obtain and maintain security clearance may be required.</li>
</ul>
Compensation & Benefits
<br><br>
Defense Holdings, Inc. (DHi) offers a competitive compensation package including:
<br><br>
<ul>
<li>Competitive base salary (commensurate with experience)</li>
<li>Medical, Dental, and Vision Insurance</li>
<li>401(k) with company match</li>
<li>Paid Time Off (PTO) and Holidays</li>
<li>Life and Disability Insurance</li>
<li>Professional development opportunities</li>
</ul>
Equal Opportunity Employer Statement
<br><br>
Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.

Account Services Administrator

Amalgamated Bank

<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>Amalgamated Bank seeks an Account Support Administrator provide client and administrative service and support to the Commercial Banking team.</p><p>
Essential Job Functions:</p><ul><li>
Work closely with the Account Executive team to provide client support where required</li><li>
Perform all new account openings and account maintenance within Commercial Banking based on client request and supporting documentation</li><li>
Review Account Opening Packages for accuracy prior to activating accounts in Horizon</li><li>
Process client refunds and waivers as required</li><li>
Process RSA token requests coordinating with Account Executive and Info Security teams</li><li>
Setup clients in account analysis system (XAA) as prescribed by billing setup forms</li><li>
Process monthly billing including but not limited to: running preliminary billing cycle, making</li><li>
adjustments as necessary and processing final billing</li><li>
Review daily and monthly reports including, but not limited to: new accounts, account maintenance,</li><li>
XAA preliminary statements, XAA waivers, XAA maintenance changes, fee refunds, Nursing Home</li><li>
reports, RDC returns, ACH debit origination returns, Third Party Payment Processor audits</li><li>
Maintaining basic functions in XAA i.e. making changes to billing dates, client setups, price list, etc.</li><li>
Process credit report request as needed by underwriting and relationship team(s)</li><li>
Run prospective borrowers through Know Your Customer (KYC) process including but not limited to OFAC, LexisNexis and various AML systems</li><li>
Provide and perform clerical related duties in department as directed. Maintain neat and accurate file and records of department and client correspondence, statement and files; photocopy and file correspondence, documents and reports. Daily scanning of documents ensuring all is appropriately indexed and reviews</li><li>
Process stop payments, internal account transfers, and Online Transaction Entries (OTE) in adherence to departmental procedures</li><li>
Research and follow up on outstanding issues, inquiries or documents on Commercial accounts to ensure timely completion and resolution</li><li>
Order checkbooks and deposit slips for clients</li><li>
Maintain attendance records and complete weekly timesheets</li><li>
Reconcile designated Commercial accounts on a daily, weekly and monthly basis depending on reconciliation cycle</li><li>
Perform other administrative duties as assigned such as scheduling, meeting management, and record keeping</li><li>
Perform other duties as directed</li></ul><p><b>
Knowledge, Skills and Experience Requirements</b></p><ul><li>
College bachelor&rsquo;s degree, preferred but not required.</li><li>
Two to three years general office experience in a fast paced atmosphere.</li><li>
Robust knowledge of PC, preferably Microsoft Office software package (Word, Excel, Outlook).</li><li>
Exceptional verbal, written communication and interpersonal skills.</li><li>
Strong attention to detail and accuracy.</li></ul><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><br>
Our job titles may span more than one career level. The starting hourly salary for this role is between $25.00&ndash; $31.00 an hour. The actual pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.</p><div><div><div><div><div><div><div><div><div><div><div><div><p><br>
Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas.</p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><b><br>
Hybrid Work Model</b><br>
Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as &ldquo;remote&rdquo;.</div></div></div></div></div></div></div></div></div></div></div></div></div></div><div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><b><br>
Search Firm Representatives- Please Read Carefully</b><br>
Amalgamated Bank does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for the position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div></div>

Account Support Administrator

Dental Care Alliance

<div>Overview:
<div>
The Coupa Administrator leverages deep Coupa platform expertise to design, configure, and optimize Procure-to-Pay (P2P) processes that are efficient, user-friendly, and compliant. This role drives cross-functional collaboration, release and test management, supplier enablement, and KPI reporting to ensure operational excellence and high user adoption across Dental Care Alliance.</div>
Responsibilities:
<ul><li>Design, configure, and optimize Coupa workflows to support evolving business requirements.</li><li>Maintain organizational hierarchy, approval chains, and role-based access within Coupa.</li><li>Serve as first point of contact for Coupa-related issues, providing timely and effective resolution.</li><li>Review Coupa release notes, perform impact analysis, and manage system upgrades.</li><li>Develop and execute UAT, regression testing, and defect validation plans.</li><li>Partner with Procurement, Accounts Payable, Accounting, and IT on integrations and enhancements.</li><li>Coordinate integrations with Microsoft Dynamics Great Plains and other interfacing systems.</li><li>Create and deliver training materials and conduct user and supplier training sessions.</li><li>Enable suppliers via Coupa Supplier Portal (CSP) and cXML.</li><li>Maintain and govern catalogs, pricing, and terms to support sourcing agreements.</li><li>Support Accounts Payable processes including Invoice Inbox, Invoice Smash, and Relish.</li><li>Track and report key P2P KPIs and provide actionable insights.</li><li>Integrate newly affiliated locations into Coupa and ensure policy compliance.</li><li>Maintain documentation, user stories, and Coupa process roadmaps.</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree or equivalent combination of education and experience.</li><li>5+ years of relevant system experience, including 3+ years with procurement or payables systems.</li><li>Strong understanding of internal controls and procurement and financial compliance.</li><li>Hands-on experience administering Coupa Procure-to-Pay.</li><li>Ability to collaborate cross-functionally and communicate effectively.</li></ul><div>
Preferred Qualifications</div><ul><li>Coupa Certified professional.</li><li>Experience creating training documentation and video-based learning.</li><li>Advanced reporting and KPI dashboard experience.</li></ul><div>
Attributes of a Successful Candidate</div><ul><li>Strong analytical and problem-solving skills.</li><li>High sense of ownership, urgency, and accountability.</li><li>Excellent written and verbal communication skills.</li><li>Customer-focused mindset with attention to detail.</li><li>Ability to manage multiple priorities in a dynamic environment.</li></ul></div>

Coupa Administrator

Aaron's

<div><div><b>Customer Accounts Manager</b></div><br>
<div></div>
<div>
The salary range for this role is $13.50 to $14.25 per hour/annually.* This position is also eligible for incentive pay based on performance.</div>
<p>
Aaron&rsquo;s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.<br>
<br>
<b>Skills for Success
</b><br>
Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron&rsquo;s team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
<br>
<br>
<b>The Work
</b></p><div><ul><li>Attainment and upkeep of customers&rsquo; accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments</li>
<li>Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy</li>
<li>Second up to the General Manager</li>
<li>Build authentic customer relationships to support customers in their ownership goals and drive sales</li>
<li>Manage the collections process by counseling customers to gain timely lease/merchandise renewals</li>
<li>Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements</li>
<li>Contact customers who have not renewed merchandise agreements</li>
<li>Maintain customers contact over the phone and through home visits</li>
<li>Update customers information and maintain accuracy</li>
<li>Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals</li>
<li>Clean and certify merchandise in the cleaning station for all merchandise personally returned</li>
<li>Complete and maintain weekly vehicle maintenance sheet and route sheets daily</li>
<li>Load, secure and protect product in company vehicle</li>
<li>Safely operate company vehicle</li>
<li>Assist the Sales Team as needed</li>
<li>Any other reasonable duties requested by management</li>
</ul>
<p><b>Requirements
</b></p><ul><li>United States at least 21 years old with a valid state Driver&rsquo;s License and compliance with the Company&rsquo;s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
</li><li>Must meet DOT requirements to obtain certification in required states (United States)</li>
<li>Ability to work schedule of hours varying from 8 am to 9 pm</li>
<li>Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly</li>
<li>Two years of college or two years of previous management experience preferred</li>
<li>High School diploma or equivalent preferred</li>
<li>Excellent interpersonal and communication skills</li>
<li>High energy with the ability to effectively perform all functions of the store and multitasking effectively</li>
<li>Proper telephone etiquette</li>
<li>Uphold the Aaron&rsquo;s Brand and protect company assets</li>
<li>Maintain a professional appearance</li>
<li>Proficient computer skills</li><br>
</ul>
<div><div><b>Aaron&rsquo;s Total Rewards</b></div></div><div><br>
<div>
</div><div>Our team members are our greatest asset. As an expression of our appreciation, Aaron&rsquo;s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:</div>
</div>
<div><ul><li>Paid time off, including vacation days, sick days, and holidays</li>
</ul></div><div><ul><li>Medical, dental and vision insurance</li>
</ul></div><div><ul><li>401(k) plan with contribution matching</li></ul></div><br>
<div>
</div><div></div><div><ul><li><i>Note that the pay range provided above </i><i>is the lowest to highest </i><i>rate</i><i> </i><i>we in good faith believe we would pay for this role at the time of this posting</i><i>. </i><i>We may </i><i>ultimately pay</i><i> more or less than the posted range, and the range may be </i><i>modified</i><i> in the future</i><i>. </i><i>An employee&rsquo;s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. </i><i>Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.</i><i> The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee </i><i>remains</i><i> in the Company's sole discretion unless and until paid and may be </i><i>modified</i><i> at the Company&rsquo;s sole discretion, consistent with the law.</i></li></ul></div><div><br>
<div><i>
</i></div></div><div><div><i>**Benefits vary based on FT and PT employment status.</i></div></div></div></div><div></div>

Customer Accounts Manager

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.
<br><br>
Customer Accounts Manager
<br><br>
The salary range for this role is $20 to $21 per hour.* This position is also eligible for incentive pay based on performance.
<br>Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.
<br><br>
Skills for Success
<br>Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron’s team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
<br><br>
The Work
<br><ul>
<li>Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments</li>
<li>Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy</li>
<li>Second up to the General Manager</li>
<li>Build authentic customer relationships to support customers in their ownership goals and drive sales</li>
<li>Manage the collections process by counseling customers to gain timely lease/merchandise renewals</li>
<li>Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements</li>
<li>Contact customers who have not renewed merchandise agreements</li>
<li>Maintain customers contact over the phone and through home visits</li>
<li>Update customers information and maintain accuracy</li>
<li>Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals</li>
<li>Clean and certify merchandise in the cleaning station for all merchandise personally returned</li>
<li>Complete and maintain weekly vehicle maintenance sheet and route sheets daily</li>
<li>Load, secure and protect product in company vehicle</li>
<li>Safely operate company vehicle</li>
<li>Assist the Sales Team as needed</li>
<li>Any other reasonable duties requested by management</li>
</ul>
Requirements
<br><ul>
<li>United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.</li>
<li>Must meet DOT requirements to obtain certification in required states (United States)</li>
<li>Ability to work schedule of hours varying from 8 am to 9 pm</li>
<li>Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly</li>
<li>Two years of college or two years of previous management experience preferred</li>
<li>High School diploma or equivalent preferred</li>
<li>Excellent interpersonal and communication skills</li>
<li>High energy with the ability to effectively perform all functions of the store and multitasking effectively</li>
<li>Proper telephone etiquette</li>
<li>Uphold the Aaron’s Brand and protect company assets</li>
<li>Maintain a professional appearance</li>
<li>Proficient computer skills</li>
</ul>
Aaron’s Total Rewards
<br><br>
Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
<br><br>
<ul>
<li>Paid time off, including vacation days, sick days, and holidays</li>
<li>Medical, dental and vision insurance</li>
<li>401(k) plan with contribution matching</li>
<li>Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.</li>
</ul>
**Benefits vary based on FT and PT employment status.
<br><br>
About Aaron’s
<br>At Aaron’s, we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.
<br><br>
Aaron’s is an Equal Opportunity Employer.
<br><br>
Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.

<div><div><b>Customer Accounts Manager</b></div><br>
<div></div>
<div>
The salary range for this role is $20 to $21 per hour.* This position is also eligible for incentive pay based on performance.</div>
<p>
Aaron&rsquo;s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.<br>
<br>
<b>Skills for Success
</b><br>
Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron&rsquo;s team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
<br>
<br>
<b>The Work
</b></p><div><ul><li>Attainment and upkeep of customers&rsquo; accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments</li>
<li>Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy</li>
<li>Second up to the General Manager</li>
<li>Build authentic customer relationships to support customers in their ownership goals and drive sales</li>
<li>Manage the collections process by counseling customers to gain timely lease/merchandise renewals</li>
<li>Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements</li>
<li>Contact customers who have not renewed merchandise agreements</li>
<li>Maintain customers contact over the phone and through home visits</li>
<li>Update customers information and maintain accuracy</li>
<li>Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals</li>
<li>Clean and certify merchandise in the cleaning station for all merchandise personally returned</li>
<li>Complete and maintain weekly vehicle maintenance sheet and route sheets daily</li>
<li>Load, secure and protect product in company vehicle</li>
<li>Safely operate company vehicle</li>
<li>Assist the Sales Team as needed</li>
<li>Any other reasonable duties requested by management</li>
</ul>
<p><b>Requirements
</b></p><ul><li>United States at least 21 years old with a valid state Driver&rsquo;s License and compliance with the Company&rsquo;s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
</li><li>Must meet DOT requirements to obtain certification in required states (United States)</li>
<li>Ability to work schedule of hours varying from 8 am to 9 pm</li>
<li>Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly</li>
<li>Two years of college or two years of previous management experience preferred</li>
<li>High School diploma or equivalent preferred</li>
<li>Excellent interpersonal and communication skills</li>
<li>High energy with the ability to effectively perform all functions of the store and multitasking effectively</li>
<li>Proper telephone etiquette</li>
<li>Uphold the Aaron&rsquo;s Brand and protect company assets</li>
<li>Maintain a professional appearance</li>
<li>Proficient computer skills</li><br>
</ul>
<div><div><b>Aaron&rsquo;s Total Rewards</b></div></div><div><br>
<div>
</div><div>Our team members are our greatest asset. As an expression of our appreciation, Aaron&rsquo;s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:</div>
</div>
<div><ul><li>Paid time off, including vacation days, sick days, and holidays</li>
</ul></div><div><ul><li>Medical, dental and vision insurance</li>
</ul></div><div><ul><li>401(k) plan with contribution matching</li></ul></div><br>
<div>
</div><div></div><div><ul><li><i>Note that the pay range provided above </i><i>is the lowest to highest </i><i>rate</i><i> </i><i>we in good faith believe we would pay for this role at the time of this posting</i><i>. </i><i>We may </i><i>ultimately pay</i><i> more or less than the posted range, and the range may be </i><i>modified</i><i> in the future</i><i>. </i><i>An employee&rsquo;s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. </i><i>Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.</i><i> The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee </i><i>remains</i><i> in the Company's sole discretion unless and until paid and may be </i><i>modified</i><i> at the Company&rsquo;s sole discretion, consistent with the law.</i></li></ul></div><div><br>
<div><i>
</i></div></div><div><div><i>**Benefits vary based on FT and PT employment status.</i></div></div></div></div><div></div>

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