customer account coordinator

SNG (Sovereign Network Group)

<p><strong>SNG?</strong>(Sovereign Network Group) was formed in October 2023 through the merger of Sovereign and Network Homes.? We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year.? </p> <p>We're looking for a <strong>Coordinator</strong> - <strong>Customer Accounts </strong> to join our dedicated income team, helping to ensure customers are supported to sustain their tenancies and manage their housing costs effectively.</p> <p><strong><u>The Role:</u></strong></p> <p>As a <strong>Coordinator - Customer Accounts</strong>, you'll play a key part in supporting the income service <em>by </em>providing administrative support to ensure collection of housing costs and promoting tenancy sustainability. Based from our Greenham office, you'll work from home and in the office 2 days per week.</p> <p><strong><u>What You'll Be Doing:</u></strong></p> <ul> <li>Following up on failed payments or cancellations, arranging new payment solutions, and referring customers for additional support where needed.</li><li>Managing housing benefit overpayments, universal credit verifications, and account reconciliations.</li><li>Maintaining accurate records and ensuring financial data meets quality and compliance standards.</li><li>Coordinating account processes such as setting up and adjusting direct debits, processing refunds, and managing garage licence accounts including chasing arrears.</li><li>Working collaboratively with teams across Finance, Lettings, and Customer Accounts to ensure a consistent and compliant approach.</li><li>Acting as a Data Steward to ensure accurate reporting and transparency across customer accounts.</li><li>Supporting early intervention strategies for arrears prevention and tenancy sustainment.</li></ul> <p><strong><u>What We're Looking For:</u></strong></p> <ul> <li>Strong communication and problem-solving skills, with a customer-first mindset.</li><li>Experience within housing, income, or customer account management.</li><li>Knowledge of welfare benefits such as Universal Credit or Housing Benefit.</li><li>Excellent administration and data management skills with strong attention to detail.</li><li>Confident using IT systems and software to manage and analyse financial data.</li></ul> <p><strong><u>Your Benefits</u></strong><u>:</u></p> <p>We have some great benefits at SNG, including:? </p> <ul> <li>25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) </li></ul> <ul> <li>Chance to buy or sell holiday as part of our flexible benefits package </li></ul> <ul> <li>3 additional paid Wellbeing days and 2 paid volunteering days </li></ul> <ul> <li>Generous matched pension scheme up to 12% and?Life cover at 4x salary? </li></ul> <ul> <li>Enhanced maternity/adoption pay? </li></ul> <ul> <li>Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) </li></ul> <ul> <li>Options for private medical insurance, dental insurance and critical illness cover </li></ul> <ul> <li>Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service </li></ul> <p>We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We're passionate about inclusion for all and creating a workplace where everyone can thrive. </p> <p>This is a fantastic opportunity for someone who enjoys problem-solving, building relationships, and working with data to make a real difference in people's lives. Apply today to be considered!</p><img src="https://www.jobg8.com/Tracking.aspx?jsVBRRiFIxmPlRLZDD3Aie233uXofLknj" width="0" height="0" />

Co-ordinator Customer Accounts

NRC Health

<div><div><div>At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything.</div><div><b>
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Our associates. . .</i></b></div><div><b>
</b></div><div><b>
Have Purpose &ndash; </b>we do work that matters for our partners, the community, and the healthcare industry.</div><div>
 <i>Innovate</i> with us to move healthcare forward.</div><div>
 <i>Give back</i> to the community with paid volunteer time off.</div><div><b>
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Think Boldly</b> &ndash; we have big ideas and are empowered to &ldquo;think like an owner.&rdquo;</div><div>
 <i>Fit your role</i> and do what you love.</div><div>
 <i>Grow and develop</i> along a career path designed by you.</div><div><b>
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Feel Connected</b> &ndash; our favorite thing about our workday is each other.</div><div><i>
 </i><i>Support one another</i> &ndash; no one says, &ldquo;That&rsquo;s not my job.&rdquo;</div><div>
 <i>Celebrate with each other</i> at beer:30, virtual events, and company gatherings.</div><div><b>
</b></div><div><b>
Be Understood</b> &ndash; we are each unique and want to live our best lives at work and home.</div><div><i>
Let life happen</i> with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave.
</div><div><i>Live healthy</i> with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan.</div><div><b><i>
</i></b></div><div><b><i>
Who we want</i></b></div><ul><li>
Do you thrive in a team environment?</li><li>
Do you have a passion for project management?</li><li>
Do you want to make a difference in healthcare?</li><li>
Do you have a gift for organization, prioritization and coordination?</li><li>
Do you possess exceptional customer service skills?</li></ul><div><b><i>
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What you will do</i></b></div><div>
As an Account Coordinator, you will partner with your Customer Growth team members to manage customer deliverables and expectations. You will be responsible for coordinating timelines and agendas, creating customer communication and project management for multiple customers. Additionally, you&rsquo;ll be responsible for researching, organizing and prioritizing solutions for customers and will work collaboratively with internal teams to ensure customer success.</div><div>
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What you need</i></b></div><ul><li>
Bachelor&rsquo;s degree or 4 years equivalent work experience</li><li>
Excellent verbal, written and interpersonal communication skills</li><li>
Strong organizational and project management skills</li><li>
Ability to prioritize, strong attention to detail, accuracy and follow-through</li></ul><div><b><i>
Compensation</i></b></div><div>
In the spirit of pay transparency, we are excited to share the base salary range for this position is $50,000 - $70,000, exclusive of fringe benefits or potential bonuses. Some of our roles offer performance-based variable compensation. Eligibility and potential payouts vary depending on the role and are tied to performance metrics. If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors &ndash; we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page.</div><div>
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NRC Health is not currently hiring in DE, HI, LA, MD, NJ, RI, D.C. While this position may allow for a work from home environment, preferred candidates live in the Lincoln, Nebraska and surrounding areas.</div><div>
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In general, NRC Health&rsquo;s positions are closed within 45 days. However, factors such as candidate flow and business necessity may require NRC Health to shorten or extend the application window. We encourage our prospective candidates to submit their application expediently so as not to miss out on our opportunities.
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</div><div><b><i>Inclusion &amp; Belonging</i></b></div><div>
At NRC Health, Inclusion &amp; Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our Equal Employment Opportunity policy.</div><div>
</div><div><b><i>
Have Purpose. Think Boldly. Feel Connected. Be Understood.</i></b></div></div></div><p></p>

Account Coordinator

Foxen

<div><div><b>Role Overview</b></div><div></div><div><br>
We are seeking a Credit Reporting Coordinator to help us administer our company&rsquo;s rent reporting and credit building product, Rentistry. In this role, you will be working at the heart of Rentistry&rsquo;s operations. You will be instrumental in the submission of rental payment data extraction to the Credit Bureaus. Additionally, you will facilitate other core rent reporting functions, such as credit reporting error resolution and resolving resident related issues. A successful Coordinator is highly organized and detail-oriented, in order to support various business functions through diverse tasks. With a focus on continuous improvement, you'll identify inefficiencies and cross-collaborate to enhance processes.</div>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3><ul><li><b>
Operational Execution &amp; Data Management</b></li><li>
Processing and Data Entry: Handle specialized data flows, such as resident payment data, accurately and timely within specific systems (e.g., TSB).</li><li>
System Administration: Support the onboarding and approval of new clients through specialized external bodies (3 Credit Bureaus).</li><li>
Reporting: Produce and oversee program reporting for external clients or partners.</li><li><b>
Issue Resolution &amp; Compliance</b></li><li>
Error Management: Managing and resolving specialized compliance or data errors, such as handling the Credit Reporting Error Resolution process (e.g., E-Oscar).</li><li>
Problem Solving: Strive to resolve client and resident-related issues specific to the program.</li><li>
Compliance &amp; Audit Support: Ensure all processes adhere to regulatory and internal guidelines specific to the industry (e.g., FCRA).</li><li>
 <b>Process Improvement &amp; Development</b></li><li>
Process Implementation: Assist with the implementation of new processes and procedures to support the program's growth or efficiency.</li><li>
Continuous Improvement: Identify opportunities to improve customer experience and overall operational flow.</li><li>
Administrative Support: Complete all other operational and administrative tasks necessary to keep the specialized program running smoothly.</li></ul><h3 class="jobSectionHeader"><b>
What You Bring:</b></h3><ul><li>
2 years of experience as an operations specialist or in a similar role</li><li>
Ability to analyze and improve operational processes</li><li>
Strong organizational skills</li><li>
Strong problem-solving and time management skills</li><li>
Detail-oriented</li></ul><div>
What We Offer:</div><div></div><div><br>
As a Credit Reporting Coordinator, you will receive a competitive annual salary, bonus opportunities, and a robust benefits package. Our benefits include your choice of three health insurance plans, dental, vision, short-term disability, long-term disability, HSA accounts with company match, company paid and voluntary life and AD&amp;D insurance, FSA-Dependent Care Accounts, Paid Time Off, paid holidays, and a 401k with 4% company match. This is a full-time remote position reporting to the companies Senior Director of Customer Operations .</div><div></div><p><br>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Credit Reporting Coordinator

The Emirates Group

<div><h5 class="jobSectionHeader"><b>Job Purpose
</b></h5><p>At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always &lsquo;Fly Better.&rsquo; As one of the most recognised and admired brands globally, we&rsquo;re driven by innovation and excellence. Join us as a <b>E-Customer Relationship Management Coordinator - Emiratisation </b>and experience a fast-paced, multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you&rsquo;ll grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage.
</p><p>As a <b>E-Customer Relationship Management Coordinator, </b>you will be responsible to coordinate with the E-Commerce Manager to implement and manage e-commerce Customer Relationship Management (CRM) channels to maximise online Engagement, via Salesforce Marketing Cloud including setting up and executing the CRM Strategy for dnata Travel / or / Emirates Holidays online.
</p><p><b>In this role, you will:
</b></p><ul><li>Assist in the development and implementation of all CRM strategies to maximize online engagement and monitor main KPI?s such as growth of user database, Click through Rate (CTR), Conversion (CVR) Improvement performance in conjunction with the E-Commerce Manager and brand stakeholders (Dubai/Local).
</li><li>Explore sales opportunities across multiple devices and websites and assist in managing, increasing and segmenting the email database.
</li><li>Liaise with internal/ external stakeholders ensuring all online campaign activity initiatives are properly identified, communicated, planned, executed and measured in compliance with local legal requirements.
</li><li>Report issues/troubleshooting to relevant departments (IT/Product/Systems) to support business improvement and process efficiency.
</li><li>Work on automation of emails, sharing the flow of automation and liaising with relevant development teams in order to expose the appropriate information from the data layer and send it through to Salesforce Marketing Cloud
</li><li>Ensure the smooth operation and commercialisation of all new online features and products incorporated to email strategies.
</li><li>Brief the Corporate Communications team (DXB) on all local tactical activity including content and creatives required. Approve staging sites and ensure that all content on local sites is up to date. Ensure the agreed Corporate Communications policy and process is adhered to for all Online Travel Agency (OTA) marketing/media activity.
</li><li>Keep business stakeholders updated on activities from a CRM perspective, and prepare reports on a recurrent basis to track performance of email/CRM activities. Make recommendations to enhance online services/facilities for local markets across the ME &amp; I brands based on the data gathered.
</li>To check, verify that all the emails across the CRM journey, are working with no errors and additionally work with internal stakeholders to improve the CRM Journey, including the A/B Test performance to increase CTR / Open Rate and CVR.<br>
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</li></ul><p></p><br>
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<h5 class="jobSectionHeader"><b>Qualification
</b></h5><p><b>To be considered for this role, you must meet the below requirements:
</b></p><ul><li>Experience with working on websites from an e-commerce capacity
</li><li>Experience in the E-Commerce environment and an understanding of technology is essential.
</li><li>Knowledge, skills and experience gained in the area of e-Commerce and an understanding of e-Commerce technology
</li><li>Knowledge and utilization of Salesforce Marketing Cloud
</li><li>Familiarity with best practices in web-based marketing and thorough knowledge of MS Office applications- Excel &amp; Power Point &amp; Word
</li><li>Fluency in spoken &amp; written English
</li></ul><p>At Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop their careers. If you&rsquo;re looking for a challenging and rewarding opportunity, apply today and join our team!
</p><h5 class="jobSectionHeader"><b>Salary &amp; benefits
</b></h5><p>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.
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Discover what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career&rsquo;s website: www.emirates.com/careers .</p></div>

E-Customer Relationship Management Coordinator

Deluxe

<div>
 Job
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 Account Coordinator- Subtitling Client Services
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 <strong>
  Description
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  <li>
   Designation: Accounts Coordinator/ Client Services Executive
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 </ul>
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  Roles And Responsibilities
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   Customer Engagement- Be the primary point of contact and build long-term relationships with customers, both externally and internally.
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   Connect with clients and drive regular status calls, executive summaries and strategy meetings for high-profile projects.
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   Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
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   Create, maintain and communicate to client project timelines and budgets.
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   Prepare and communicate pricing quotes and estimates with client.
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   Ensure Billing and Revenue Tracking is maintained weekly.
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   Manage client change orders by negotiating deliverable due dates between clients and internal departments, balancing internal capacity with external demands and expectations.
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   Prepare regular account statuses, such as missing asset reports, delivery schedules and project statuses to the customer or senior management.
  </li>
  <li>
   Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems and Email/verbal communication for special cases and exceptions.
  </li>
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   Act as a lead in supporting and resolving internal and external issues and challenges in a timely manner and distributing work across the department.
  </li>
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   Working with Account Coordinators to ensure day to day production is running effectively.
  </li>
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   Ensure Account Coordinators maintain a current and accurate understanding of all work-in-progress that has been initiated.
  </li>
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   Collaborate with Account Coordinators to ensure deliverables are completed within agreed upon timeframe with client - communicate with internal and external teams should changes occur as required.
  </li>
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   Provide feedback/guidance to Account Coordinators to ensure team performs as expected.
  </li>
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   Provide regular guidance to teams to ensure daily objectives are being met, both with internal operation teams and client requests.
  </li>
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   Proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client.
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   Forecast and track key account metrics.
  </li>
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   Communicate regularly with client regarding project performance metrics.
   <br/>
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  </li>
 </ul>
 Create and implement department policies and procedures (SOP and SLAs) ensuring Deluxe delivers high quality and on-time deliverables.
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 <ul>
  <li>
   Initiate corrective action process as needed.
  </li>
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   Collaborate with Production Teams to meet deadlines, find efficiencies, resolve issues, and determine resource needs to meet/exceed client expectations.
  </li>
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   May be responsible for educating and advising client about new services offered.
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  </li>
 </ul>
 <strong>
  Note
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  <li>
   This is client interaction role and not Finance &amp; Accounts role.
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   Transport - free pick-up and drop facility from your residence to work and back.
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   Meals - Breakfast, Lunch and dinner will be served in the facility.
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   Candidate should be open for Night shift.
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  </li>
 </ul>
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Account Coordinator- Subtitling Client Services

MAPYR FZCO

<p>In your role as E-commerce Coordinator, you will be responsible for:</p><br/><ul><li>Amazon Account Management: Optimize and manage our Amazon Seller Central  and/or Vendor Central accounts, including inventory management, order processing,  performance monitoring, and policy compliance, to drive optimal sales, operational  efficiency, and overall account health.</li><li>Listing & Content Optimization: Create and optimize product listings, including titles,  descriptions, bullet points, and images, to enhance visibility and drive conversions.</li><li>AMS and Performance marketing: Create and optimize AMS and performance  marketing campaigns to enhance visibility and drive conversions.</li><li>Data Analysis & Reporting: Utilize tools to analyze e-commerce metrics, sales  performance, and market trends. Use MS Excel to generate insightful reports that guide  strategy and improve performance.</li><li>Attention to Details: Ensure accuracy in all aspects of account management, from  product listings to inventory levels, to minimize errors and enhance customer  satisfaction.</li><li>Cross-Functional Collaboration: Work closely with marketing, logistics, and product  development teams to align initiatives and drive e-commerce growth.</li><li>Website Management: Manage and optimize our Shopify website, manage the  workflow ensuring a seamless customer experience and operations.</li></ul>

E-commerce Coordinator

Vogue Hospitality

<p><b>Online Platform Coordinator - Key Duties &amp; Responsibilities</b></p><ul><li><b>Menu Management</b></li><li>Update menu items, prices, and photos across all platforms.</li><li>Ensure item availability and descriptions are accurate.</li><li><b>Order Monitoring &amp; Coordination</b></li><li>Monitor live orders to ensure timely preparation and dispatch.</li><li>Resolve order issues (delays, cancellations, wrong items) in real time.</li><li><b>Platform Relationship Management</b></li><li>Communicate with Talabat, Snoonu, Rafeeq, and Keeta account managers.</li><li>Coordinate promotions, campaigns, and updates.</li><li><b>Performance Tracking</b></li><li>Analyze daily/weekly sales, customer ratings, and operational KPIs.</li><li>Suggest improvements to enhance ratings and sales.</li><li><b>Complaint &amp; Refund Handling</b></li><li>Investigate customer complaints and process refunds or compensations.</li><li>Liaise with platforms to resolve disputes or penalties.</li><li><b>Inventory Coordination (Optional)</b></li><li>Coordinate with the kitchen or stock team to ensure menu items match stock availability.</li></ul><p>Job Type: Full-time</p><p>Pay: From QAR3,000.00 per month</p>

Operation and Online flat form coordinator

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