customer account manager

Al Diriyah Solutions

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
  We suggest you enter details here.
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  This is a full-time on-site role for an Account Manager located in Riyadh. The Account Manager will be responsible for maintaining and nurturing client relationships, managing accounts, handling client communications, and developing strategies to achieve business objectives. Daily tasks will include understanding client needs, collaborating with internal teams to deliver solutions, and ensuring a high level of customer satisfaction. The Account Manager will also play a key role in identifying opportunities for business growth and preparing reports on account activities and performance.
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Strong relationship management, customer service, and client communication skills
  </li>
  <li>
   Proficiency in account management strategies and business development techniques
  </li>
  <li>
   Ability to analyze client needs and develop tailored solutions
  </li>
  <li>
   Effective communication, presentation, and negotiation skills
  </li>
  <li>
   Strong organizational and problem-solving skills
  </li>
  <li>
   Ability to work collaboratively within a team setting
  </li>
  <li>
   Fluency in English and knowledge of Arabic is highly desirable
  </li>
  <li>
   Experience in the software, technology, or services industry is preferred
  </li>
 </ul>
</div>


Account Manager

noon

<div>
 <p>
  <strong>
   Job title: Account Manager
  </strong>
 </p>
 <p>
  <strong>
   Location: United Arab Emirates
  </strong>
 </p>
 <p>
  <strong>
   Reporting to: Category Manager
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About noon
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for a Account Manager who can help us move even faster.
 </p>
 <p>
  <br/>
 </p>
 <p>
  noon&rsquo;s mission: Every door, every day.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll do:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 </p>
 <p>
  The Account Manager will be an integral part of the Commercial team. They will own their category from the business development side to the growth side. They will be executing key strategic plans through building and maintaining relationships, exploring innovative ways to grow the category, and delivering an exceptional customer experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Develop and manage strategic relationships with key partners
  </li>
  <li>
   Responsible for end-to-end selection &amp; category growth
  </li>
  <li>
   Manage inventory and content health
  </li>
  <li>
   Ensure best in class customer experience through strong merchandising, content and knowledge of customer journey for the category
  </li>
  <li>
   Actively look at the commercial KPIs and explore collaborative opportunities to maximize seller performance and efficiency
  </li>
  <li>
   Competitive analysis and benchmarking
  </li>
  <li>
   Weekly reporting and key updates to management on seller statuses
  </li>
  <li>
   Become the main stakeholder in the performance of a portfolio
  </li>
  <li>
   Run root cause analyses to provide answers in the occasion of poor store performance
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll need:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Experience in the on-demand services industry is preferred
  </li>
  <li>
   Experience in the ecommerce industry is mandatory
  </li>
  <li>
   Proficiency in SQL
  </li>
  <li>
   Strong problem solving, communication and team skills
  </li>
  <li>
   Excellent analytical skills and problem-solving capabilities
  </li>
  <li>
   Entrepreneurial and go getter spirit
  </li>
  <li>
   Ability to work in a fast-paced environment
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Who will excel?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   We&rsquo;re looking for people with high standards, who understand that hard work matters.
  </li>
  <li>
   You need to be relentlessly resourceful and operate with a deep bias for action.
  </li>
  <li>
   We need people with the courage to be fiercely original.
  </li>
  <li>
   noon is not for everyone; readiness to adapt, pivot, and learn is essential.
  </li>
 </ul>
 <p>
 </p>
</div>


Prime Gate

<div><p>We are seeking a proactive, client-focused Account Manager to join our team. The successful candidate will manage client relationships, drive account growth, and coordinate internal teams to ensure exceptional service delivery. This full-time role requires strong communication, strategic thinking, and organizational skills in a collaborative environment, with opportunities to influence product and service offerings.</p><h3 class="jobSectionHeader"><b>
Account Manager Responsibilities &mdash; client relationship management, account growth</b></h3><ul><li><p>
Serve as the primary point of contact for a portfolio of clients, building trusted relationships and understanding client goals, priorities, and success metrics.</p></li><li><p>
Develop and execute account plans that align client objectives with company capabilities, driving retention, expansion, and renewal opportunities.</p></li><li><p>
Coordinate cross-functional teams including sales, product, customer success, implementation, and operations to deliver coordinated outcomes and timely resolutions.</p></li><li><p>
Conduct regular account reviews, business reviews, and strategy sessions to present performance, insights, and recommendations for optimization.</p></li><li><p>
Monitor account health metrics, usage trends, and KPIs; identify risks and opportunities and implement action plans to improve client satisfaction and value realization.</p></li><li><p>
Prepare and distribute account documentation, status reports, forecasts, and renewal materials; maintain accurate records in CRM and collaboration tools.</p></li><li><p>
Manage contract renewals, pricing discussions, and scope changes while partnering with legal and finance to ensure compliance and profitable terms.</p></li><li><p>
Act as client advocate internally, escalating issues appropriately and influencing product and service enhancements based on client feedback.</p></li><li><p>
Mentor and support junior account staff, sharing best practices and contributing to continuous improvement of account management processes.</p></li></ul><h4 class="jobSectionHeader"><b>
Required Qualifications:</b></h4><ul><li><p>
Bachelor&rsquo;s degree in business, marketing, communications, or a related field, or equivalent experience.</p></li><li><p>
3+ years of account management, client success, or sales experience managing mid-market or enterprise clients with Telecom and bank sector Experience.</p></li><li><p>
Proven track record of meeting or exceeding retention and growth targets; experience with upsell and renewal processes.</p></li><li><p>
Strong written and verbal communication skills with experience presenting to diverse stakeholders and executive sponsors.</p></li><li><p>
Demonstrated ability to manage multiple accounts concurrently and prioritize competing client needs.</p></li><li><p>
Experience with CRM and account management tools (Salesforce, HubSpot, or equivalent) and collaboration platforms (Slack, Teams, Confluence).</p></li><li><p>
Excellent problem-solving, negotiation, and conflict-resolution skills.</p></li><li><p>
Proficiency in Microsoft Office suite (Excel, Word, PowerPoint) and data-driven reporting.</p></li></ul><h5 class="jobSectionHeader"><b>
Certification &amp; Skills Requirements:</b></h5><ul><li><p>
Certifications in customer success, sales, or account management (e.g., CSAM, NASP) are a plus.</p></li><li><p>
Experience in SaaS, technology, professional services, or B2B environments preferred.</p></li><li><p>
Familiarity with contract negotiation, pricing strategies, and vendor management.</p></li><li><p>
Comfort working with cross-functional and distributed teams; remote collaboration experience is beneficial.</p></li><li><p>
Ability to translate client needs into actionable product and service improvements and to drive measurable outcomes.</p></li></ul></div>

Ninja 🥷🏽 نينجا

<div>
 We are seeking a dedicated and customer-focused Account Manager to join our Sales Department at Ninja. The Account Manager will be responsible for maintaining relationships with existing partner restaurants, ensuring their satisfaction and success on the Ninja platform. The ideal candidate possesses strong communication skills, attention to detail, and a proactive approach to account management.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the primary point of contact for existing partner restaurants, building and nurturing relationships to ensure satisfaction and retention
  </li>
  <li>
   Conduct regular check-ins with partners to review performance, address concerns, and explore growth opportunities
  </li>
  <li>
   Provide ongoing support and assistance to partners, addressing inquiries and resolving issues in a timely manner
  </li>
  <li>
   Collaborate with internal teams, including Sales Acquisition and Operations, to facilitate partner onboarding and transition
  </li>
  <li>
   Monitor partner performance metrics and KPIs, identifying areas for improvement and implementing action plans as needed
  </li>
  <li>
   Coordinate marketing initiatives and promotional campaigns with partners to drive engagement and sales
  </li>
  <li>
   Cross-selling NCR products and monitor ROI for partners
  </li>
  <li>
   Maintain accurate records of partner interactions, communications, and performance using CRM software
  </li>
  <li>
   Stay informed about industry trends, market developments, and competitor activities to provide strategic insights and recommendations to partners
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Business Administration, Marketing, or a related field
  </li>
  <li>
   3 years of experience in account management, customer service, or sales roles
  </li>
  <li>
   Strong communication, negotiation, and relationship-building skills
  </li>
  <li>
   Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
  </li>
  <li>
   Proficiency in CRM software and Microsoft Office Suite
  </li>
  <li>
   A proactive and solution-oriented approach to problem-solving
  </li>
 </ul>
</div>


Account Manager - Jeddah

talentpluto

<div>
 <p>
  <strong>
   Location:
  </strong>
  New York, NY
 </p>
 <p>
  <strong>
   Work Model:
  </strong>
  Hybrid (4+ days per week onsite)
 </p>
 <p>
  <strong>
   Industry:
  </strong>
  SaaS / Data Platform for Investors
 </p>
 <p>
  <strong>
   Compensation:
  </strong>
  $100,000 - $250,000 OTE + Equity (based on experience)
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Company
  </strong>
 </p>
 <p>
  Our partner is a rapidly growing Series A SaaS startup building a modern discovery engine for the venture ecosystem. Their platform helps investors identify, evaluate, and support the most promising startups, ensuring high-impact innovations receive the visibility and funding they deserve. With strong backing from top-tier investors, 100%+ annual revenue growth, and thousands of users across leading investment teams, they are scaling quickly while maintaining a culture rooted in customer obsession, collaboration, and continuous improvement.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Opportunity
  </strong>
 </p>
 <p>
  Our partner is hiring a full-time
  <strong>
   Account Manager
  </strong>
  to join their New York team. This role will own relationships with approximately 80 customers and serve as the primary point of contact for all post-sale success, renewals, and expansions. As the business continues to scale rapidly, the Account Manager will play a crucial role in ensuring exceptional customer experience, driving product adoption, and strengthening long-term customer value.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This is an outstanding opportunity to work directly with sophisticated investment professionals, influence product direction through customer insights, and contribute to a team that values fast execution, deep product knowledge, and meaningful relationship-building. You'll thrive here if you enjoy a high-growth, high-accountability environment and take pride in delivering exceptional service.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Manage the full customer lifecycle from onboarding through renewal and expansion.
  </li>
  <li>
   Serve as the primary point of contact for a portfolio of ~80 accounts.
  </li>
  <li>
   Drive activation, adoption, and ongoing customer success across all assigned accounts.
  </li>
  <li>
   Identify upsell and expansion opportunities and lead commercial conversations.
  </li>
  <li>
   Build strong relationships with investment teams and understand their workflows and needs.
  </li>
  <li>
   Partner cross-functionally with product and engineering teams to relay customer insights.
  </li>
  <li>
   Refine internal processes and share best practices across the broader team.
  </li>
  <li>
   Maintain accurate forecasting and account health metrics.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree in business, sales, marketing, or a related field.
  </li>
  <li>
   Minimum 2+ years of experience managing customer relationships, ideally in SaaS or data-driven environments.
  </li>
  <li>
   Strong communication skills and the ability to work with technical and non-technical stakeholders.
  </li>
  <li>
   High technical acumen and ability to learn software products quickly.
  </li>
  <li>
   Proven ability to operate in fast-paced, ambiguous environments with a "roll up your sleeves" mentality.
  </li>
  <li>
   Excitement to work
   <strong>
    in person 4+ days per week
   </strong>
   at the New York (Flatiron) office.
  </li>
 </ul>
</div>


Rolls-Royce

<div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div></div></div></div></div></div></div><p><b>Title: Account Manager
</b></p><p><i>Pioneer the next generation of innovation. Join us and you&rsquo;ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.
</i></p><p></p><p><b>Position Summary:
</b></p><p>The Account Manager will oversee assigned accounts. The Account Manager has the responsibility to develop short range goals for assigned accounts and act as the single point of contact for those assigned accounts. As the single point of contact this position will handle all commercial and technical questions from assigned account. The Account Manager will identify areas of market growth, contribute to sales revenue goals and enhance project margins.
</p><p></p><p><b>Key Accountabilities:
</b></p><ul><li>Recognize revenue growth areas within accounts and develop sales growth plans accordingly and track via CRM tool.
</li><li>Acts as primary contact for assigned accounts, avoids escalation via conflict resolution and handles all commercial and technical requests.
</li><li>Develops potential customers and markets via assigned accounts.
</li><li>Work with sales force on quote development. This includes specification review and interpretation and providing pricing on non-standard items (Special Application Quotes) and provide sales advice concerning bid strategies.
</li><li>Work with Regional Sales Managers and Business Development Managers on tracking quotes throughout the sales process.
</li><li>Accept all new orders through system. Initiate new orders into the internal order processing system and pass to Order Management team.
</li><li>Approve and provide pricing for any change order requests on existing orders not yet produced.
</li><li>Provide training for assigned accounts via custom training or utilizing the available programs.
</li><li>Create and conduct presentations for internal and external customers.
</li><li>Participates in product development projects within the organization bringing market knowledge and feedback.
</li><li>Manages all cross functional communication within the organization to provide a seamless experience to the assigned accounts
</li><li>Provide regular customer communications allowing for up to date open order reports and information
</li><li>Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct.
</li><li>Perform special projects as required
</li></ul><p></p><p><b>Basic Requirements:
</b></p><ul><li>Applicants must be authorized to work for any employer in the U.S without sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time
</li><li>Bachelor&rsquo;s Degree in Business, Mechanical Engineering, Application Engineering, or Automotive Engineering and 3 years&rsquo; experience with inside sales or customer service with industrial equipment or 7 years&rsquo; experience with inside sales or customer service with industrial equipment.
</li><li>Ability to travel up to 50%.
</li></ul><p></p><p><b>Preferred Qualifications:
</b></p><ul><li>Strong CRM skills to track sales opportunities and follows the sales funnel philosophy
</li><li>Strong knowledge in power systems and trends.
</li><li>Strong problem solving skills on issues of diverse scope and high complexity where analysis of situations or data requires a review of a variety of factors.
</li><li>Strong ability to work under tight deadlines.
</li><li>Strong ability to work on multiple projects and/or assignments simultaneously.
</li><li>Good ability to read, analyze and interpret project specifications, periodicals, professional journals, technical procedures, or governmental regulations.
</li><li>Strong ability to write reports and business correspondence.
</li><li>Strong ability to effectively present information and respond to questions from individuals or groups of managers, clients, customers, and the general public.
</li><li>Good ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
</li><li>Good ability to read construction specifications and drawings
</li><li>Exceptional computer skills, proficient in MS Office (Word, Excel, Power Point)
</li></ul><p></p><p>Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.
</p><p></p><p>At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.<br>
</p><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><br>
<b>Job Category
</b></h2></div></div></div></div></div></div></div>Customer Account Management
<div><div><div><div><div><div><div><h2 class="jobSectionHeader"><br>
<b>Job Posting Date
</b></h2></div></div></div></div></div></div></div>23 Feb 2026; 00:02
<div><div><div><div><div><div><div><h2 class="jobSectionHeader"><br>
<b>Pay Range
</b></h2></div></div></div></div></div></div></div>$73,120 - $118,820-Annually<br>
<div><div><div><div><div><div><div><p><br>
<b>Location:
</b></p></div></div></div></div></div></div></div>Mankato<br>
<p><br>
<b>Benefits
</b></p><p>Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death &amp; dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.</p></div>

VIDIZMO LLC

<div><p>We are looking for a highly analytical and execution-oriented <b>Account Manager</b> to drive and scale our lead intelligence, intent-driven demand programs, and pipeline analytics. This role is ideal for someone who thrives in a fast-paced, AI-driven environment and wants to directly influence revenue outcomes&mdash;not just activity metrics.</p><p></p><p><br>
VIDIZMO is a U.S.-based technology company headquartered in Tysons, Virginia, and a Microsoft Solutions Partner across Data &amp; AI, Infrastructure, and Digital &amp; App Innovation. Through our AI-powered Intelligence Hub, we help Fortune 500 enterprises, government agencies, and public sector organizations securely manage, analyze, and govern complex data with full control and compliance.</p><p></p><p><br>
Our <b>Multimodal AI Data Intelligence Platform</b> uses Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG) to enable advanced capabilities such as automated tagging, redaction, summarization, OCR, translation, subtitle generation, object detection and tracking, intelligent search, sentiment and emotion analysis, topic extraction, document classification, and facial recognition.</p><p></p><p><b><br>
Role Overview</b></p><br>
<p>
The Account Manager (AM) is responsible for pursuing new customer accounts, managing and retaining existing customers, and driving revenue growth within assigned territories and portfolios. This is a full-cycle, hybrid hunter&ndash;farmer role. The AM owns the customer relationship from initial pursuit through long-term expansion, acting as a trusted advisor to commercial, enterprise, and government customers using VIDIZMO solutions. The role balances new account acquisition, renewals, and account expansion, with a strong focus on customer value, adoption, and long-term partnerships.</p><p></p><p><b><br>
AI Output Verification &amp; Accountability (Required Competency)</b></p><p></p><p><br>
The candidate must be capable of effectively using AI tools (e.g., Claude, ChatGPT, Copilot, or similar) to support work outputs such as content, analysis, documentation, or code. However, the candidate must also demonstrate strong judgment and ownership of the final deliverables. AI-generated output must never be treated as final without review. The candidate is expected to validate accuracy, completeness, logic, compliance, and alignment with business requirements, and refine AI-assisted work to meet the expected quality standards. The individual will be held accountable for the final output, regardless of whether AI tools were used during execution.</p><p></p><p><b><br>
Key Responsibilities</b></p><p></p><p><b><br>
1. New Account Pursuit &amp; Business Development (Hunting)</b></p>
<ul>
<li>Proactively identify, pursue, and close new customer accounts within assigned territory or market segment.</li>
<li>Qualify inbound leads and conduct outbound prospecting through targeted outreach, events, referrals, and campaigns.</li>
<li>Lead discovery, solution positioning, stakeholder mapping, and opportunity qualification.</li>
<li>Collaborate with Sales Engineering, Marketing, and Leadership to progress and close new-logo opportunities.</li>
<li>Track and manage opportunities through the full sales cycle in CRM.</li></ul><br>
<p></p>
<p><b>
2. Existing Account Management &amp; Retention</b></p>
<ul>
<li>Own and manage a portfolio of active customer accounts post-sale.</li>
<li>Build strong relationships with business, technical, and executive stakeholders.</li>
<li>Ensure successful adoption, ongoing engagement, and measurable customer value.</li>
<li>Proactively manage renewals, identify risks, and prevent churn.</li>
<li>Coordinate with Customer Success, Support, Product, and Engineering teams to resolve issues and deliver outcomes.</li></ul><br>
<p></p>
<p><b>
3. Account Expansion &amp; Internal Prospecting (Farming)</b></p>
<ul>
<li>Identify and close upsell opportunities (additional users, licenses, storage, features, services).</li>
<li>Drive cross-sell opportunities across VIDIZMO&rsquo;s product portfolio.</li>
<li>Expand within existing customers by engaging new departments, teams, subsidiaries, or business units.</li>
<li>Develop and execute account growth plans for strategic and high-potential accounts.</li></ul><br>
<p></p>
<p><b>
4. </b><b>Territory &amp; Account Planning</b></p>
<ul>
<li>Manage a mixed portfolio that includes:</li>
<li>New pursuit accounts</li>
<li>Existing customers</li>
<li>Assigned target or growth accounts</li>
<li>Build territory and account plans aligned with customer goals and market dynamics.</li>
<li>Conduct regular business reviews and executive check-ins.</li>
<li>Maintain accurate CRM data, pipeline visibility, and revenue forecasts.</li></ul><br>
<p></p>
<p><b>
5. Customer Advocacy &amp; Market Feedback</b></p>
<ul>
<li>Act as the voice of the customer internally, sharing insights on needs, gaps, and competitive trends.</li>
<li>Partner with Product and Marketing teams to inform roadmap and positioning.</li>
<li>Identify customer advocacy opportunities such as references, case studies, and testimonials.</li></ul><br>
<p></p>
<p><b>
6</b>.<b> AI Tools Usage</b></p>
<ul>
<li>Responsibility for reviewing and validating AI-generated outputs</li>
<li>Ownership of final deliverables, regardless of AI assistance</li>
<li>Ability to critically evaluate AI results and ensure they meet defined requirements</li>
<li>Accountability for accuracy, quality, and compliance</li></ul><br>
<p></p>
<p><b>
Success Metrics (KPIs)</b></p><p></p><p><b><br>
1. Revenue &amp; Growth</b></p>
<ul>
<li>New Logo Revenue: New accounts closed per quarter</li>
<li>Net Revenue Retention (NRR):  110%</li>
<li>Renewal Rate:  95%</li>
<li>Expansion Revenue: Upsell and cross-sell contribution</li></ul><br>
<p></p>
<p><b>
2. Pipeline &amp; Execution</b></p>
<ul>
<li>Qualified Pipeline Coverage: 3&ndash;4x quota</li>
<li>Win Rate: Opportunities closed vs pursued</li>
<li>Average Deal Cycle Time</li></ul><br>
<p></p>
<p><b>
3. Account Health</b></p>
<ul>
<li>Churn Rate:  5%</li>
<li>Product Adoption &amp; Usage Growth</li>
<li>Customer Satisfaction (CSAT / NPS)</li></ul><br>
<p></p>
<p><b>
4. Operational Excellence</b></p>
<ul>
<li>Forecast Accuracy:  95%</li>
<li>CRM Hygiene &amp; Activity Compliance</li>
<li>Business Reviews Completed on Time</li></ul><br>
<p></p>
<p><b>
Required Qualifications</b></p>
<ul>
<li>Excellent English Communication is a must.</li>
<li>Experience working with US Market.</li>
<li>Bachelor&rsquo;s degree in <b>Business, Marketing, Computer Science, Engineering, or related field</b>.</li>
<li><b>3&ndash;7 years of experience</b> in B2B SaaS or enterprise technology sales, business development, or product marketing.</li>
<li>Proven experience in <b>selling and positioning SaaS-based IT solutions/products</b>.</li>
<li>Strong communication, presentation, negotiation, and relationship-building skills.</li>
<li>Demonstrated success in leading teams and consistently achieving revenue targets.</li>
<li>Strong analytical skills with data-driven decision-making ability.</li>
<li>Proficiency in leveraging AI tools&mdash;including mandatory use of platforms like <b>ChatGPT</b>&mdash;to enhance efficiency and output.</li>
<li>Team player with cross-functional collaboration experience and an ownership mindset.</li>
<li>Legally authorized to work in the region of employment.</li></ul><br>
<p></p>
<p><b>
Preferred / Bonus Qualifications</b></p>
<ul>
<li>Experience in <b>video, evidence management, or public safety technology</b> sectors.</li>
<li>Familiarity with <b>CJIS compliance, Microsoft ecosystem, and public safety markets</b>.</li>
<li>Knowledge of enterprise or government procurement processes (RFP/RFI).</li></ul><br>
<p></p>
<p><b>
Essential Skills:</b></p>
<p>
The ideal candidate demonstrates strong business acumen, can translate objectives into impactful solutions, and is proficient in leveraging AI tools&mdash;including mandatory use of platforms like ChatGPT&mdash;to enhance efficiency. An ownership mindset and the ability to drive outcomes with minimal task-level direction are essential.</p><p></p><p><b><br>
Why Join US?</b></p>
<ul>
<li>Own the narrative and growth of mission-critical products</li>
<li>Work closely with executive leadership on strategy and execution</li>
<li>Influence product direction through market insight</li>
<li>Operate in high-impact markets with real-world outcomes</li>
<li>Opportunity to build and scale product marketing as a growth engine</li></ul><br>
<p></p>
<p>
Benefits: Health Insurance (OPD/IPD), Separate Maternity Cover, Leave encashment, Car Support Program, Referral Bonus, EOBI, Bi-Annual Increment. Provident Fund, Career Growth, Bonus (benefits vary based on location)</p></div>

Account Manager – Growth & Retention

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