customer account manager

Raytheon

<div>Date Posted:
2025-05-01
Country:
United Arab Emirates
Location:
AREAZ114: Raytheon Emirates Headquarters, 10th Floor, Al Maqam Tower, Abu Dhabi Global Market (ADGM) Square, Al Maryah Island, United Arab Emirates
Position Role Type:
Unspecified
About Us:
We have enjoyed a close and enduring relationship with the United Arab Emirates, built on a solid foundation of RTX providing trusted solutions to the Emirates for national security, civil defense infrastructure and training across multiple strategic initiatives for almost four decades.
The company marked the 30th anniversary of its partnership and presence in the UAE in 2017 with the creation of Raytheon Emirates, a wholly owned subsidiary incorporated and headquartered in Abu Dhabi. The company is focused on three business areas: effectors, air and missile defense, and advanced technology.
Summary:
The Customer Account Manager (CAM) is responsible for growing Raytheon&rsquo;s business in the United Arab Emirates (UAE) and representing Raytheon&rsquo;s portfolio of products and services to the UAE customer.
Key Responsibilities:<ul><li>
Collaborate with Requirements &amp; Capabilities (R&amp;C), product line and functional leaders across the RTN enterprise to develop in-country strategies, plans, and risk mitigation activities that align customer needs and local market understanding with the opportunities for RTN&rsquo;s relevant products and services in country.</li><li>
Own and operate the assigned R&amp;C pipeline.</li><li>
Prepare artefacts in support of Gate reviews (Gates 1 thru 4)</li><li>
Develop and maintain effective relationships with customers as well as key partners and suppliers, both locally and internationally as necessary by the needs of the opportunity/pursuit</li><li>
Maintain clear communication lines with all stakeholders including provision of routine updates/status at business development meetings/collaborations</li><li>
The CAM is responsible as the primary point of contact for customer engagement and shaping efforts.</li><li>
The position is located in the United Arab Emirates and will be a member of the REL Requirements &amp; Capabilities team.</li><li>
Develop and maintain customer contact and engagement plans to establish a one Raytheon approach to managing the customer relationship.</li></ul>
Qualifications &amp; Experiences:
<ul><li>A University Degree or equivalent experience and minimum 12 years 
prior relevant experience, or an Advanced Degree in a related field and minimum 10 years experience with progressive leadership positions in Business Development or Defense Sales.</li><li>
Experienced in the Microsoft Office suite, to an intermediate level (or above)</li><li>
Experience new business creation / business captures in UAE environment</li><li>
Skill and capability to develop pipeline generation, integrated solutions and cross-selling strategies</li><li>
Demonstrated relationships and a solid network with Saudi customers and partners</li><li>
Ability to leverage customer knowledge to identify potential growth opportunities in UAE</li><li>
Understanding of UAE customer culture, political and military environment and cultural customs and norms of the region</li><li>
Understanding of the procurement, fiscal and regulatory environment within UAE</li><li>
Broad understanding of Raytheon&rsquo;s solutions portfolio, technologies and services</li><li>
Fluency in written and spoken Arabic and basic English</li></ul><ul><li>
Experience managing projects within Defense/ defense industry</li><li>
Experience in solution and proposal development</li><li>
Experience in developing capture schedules</li><li>
Experience with US export control processes and regulations.</li><li>
Detailed understanding of Raytheon&rsquo;s solutions portfolio, technologies and services</li><li>
Fluency in written and spoken Arabic and English</li></ul>
Technical Competencies:<ul><li>
Ability to drive priorities and enhance performance of job area.</li><li>
Ability to solve moderately complex problems by drawing on prior experience and undertaking detailed information gathering, analysis, and investigations</li><li>
Demonstrated competence in Project Management</li><li>
Understanding of the application of Raytheon&rsquo;s management and technology capability.</li><li>
Ability to support the development of business proposals, including request for tender responses.</li><li>
Ability to plan and manage cross program communication and information flow.</li><li>
Ability to manage moderately complex pursuits in a multi-disciplinary environment.</li></ul>
Behavioral Competencies:
<ul><li>Ability to communicate with parties within and outside of own job function, which may include external customers or vendors.</li><li>
Ability to develop and manage effective cooperative working relationships with internal and external customers and associates.</li><li>
Ability to explain policies, practices, and procedures of the job area to others within the organisation.</li><li>
Ability to influence and gain cooperation of other parties on practices, policies, and procedures.</li><li>
Ability to manage customer expectations in a dynamic and demanding environment.</li><li>
Ability to work independently with minimal guidance and supervision when required but also to work as part of a team and to put the needs of the team first.</li><li>
Ability to pick up new concepts and information quickly and employ them to achieve Program.</li><li>
Consistent and unquestionable ethical conduct in all business interactions and agreements with internal and external parties.</li></ul>
Management Competencies:
<ul><li>Ability to manage a small team consisting of experienced professionals.</li><li>
Ability to review the work of a team who exercise latitude and independence in their assignments.</li><li>
Ability to understand the customer&rsquo;s acquisition process and capability life cycle.</li><li>
Demonstrated ability to apply decision analysis and resolution techniques.</li><li>
Skilled in maintaining composure and objectivity when confronted with conflict.</li><li>
Readiness to make decisions, render judgments, take actions or commit oneself.</li><li>
Establishment of a course of action for self and/or others to accomplish a specific goal.</li><li>
Ability to accept and provide professional advice as appropriate.</li></ul>
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms</div>

Customer Account Manager - Advanced Products & Solutions (MENA)

Adobe

<div>
 
 Our Company
 
 
 
 Changing the world through digital experiences is what Adobe&rsquo;s all about. We give everyone&mdash;from emerging artists to global brands&mdash;everything they need to design and deliver exceptional digital experiences! We&rsquo;re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
 
 
 We&rsquo;re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
 
 
 
 Adobe
 
 Changing the world through digital experiences is what Adobe&rsquo;s all about. We give everyone&mdash;from emerging artists to global brands&mdash;everything they need to design and deliver exceptional digital experiences. We&rsquo;re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We&rsquo;re on a mission to hire the very best and are committed to creating exceptional employee experiences. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.
 
 
 
 The Art of Sales is changing
 
 : The concept of selling has been around for decades, but businesses are digital now. The way sales are conducted must modernize too. In most companies, sales teams are somewhere on the journey below:
 
 
 <ul>
 <li>
 Sales scratches out their own leads by prospecting their networks, sending one-off or batch emails.
 </li>
 <li>
 Marketing turns over long lists of leads, which are typically contacts in your target audience On the other hand, we at Adobe &ndash; ICX sales are a Modern Sales Team of 400+ Digital sellers, supported by analytics and data science teams. We are integrated with Adobe.com digital marketing &amp; engagement funnel and are developing capabilities on picking cues from the customers demographic (who) &amp; behavioral (what) data that they leave on their journey with our business to predict next &lsquo;sales action&rsquo; that will lead to revenue conversions (Future state).
 
 
 </li>
 </ul>
 
 The Challenge
 
 : We are expanding a team of Account Managers who will work with a focused cohort of the reseller transacted book of business to expand and grow Adobe&rsquo;s footprint. This role is crucial in driving revenue growth through strategic cross-sell and upsell initiatives. The incumbent would be responsible for helping the customers adopt the solution with ease, optimizing their product experience and guiding them to internal support teams if need be. This role entails nurturing and co-selling with partners where a rep. will be responsible for the entire gambit of account management like Strategic Account planning, Client Need assessment, building connects strategies with multiple stakeholders, conducting extensive account reviews, driving growth through cross-selling / upselling, and building long-term relationships. KPIs for this role will be maximizing Net ARR by growing Gross and mitigating Cancels.
 
 
 
 What You&rsquo;ll Do As An Account Manager
 
 
 
 <ul>
 <li>
 Plays a critical role in developing and managing relationships with large customers from the ICX-Reseller book of business.
 </li>
 <li>
 Build Connects and nurture strong relationships with managers and decision-makers in these large accounts. Expand business relationships beyond IT and Procurement into the C-Suite. You will need to map target org at departmental level to succeed in this role.
 </li>
 <li>
 Drive revenue growth by identifying upsell and cross-sell opportunities. You would be responsible for driving Net ARR from the allocated customers for the various Digital Media solutions.
 </li>
 <li>
 One of the key measurement metrics will be how well a rep can reach out to the large book of business, building connections and engagements.
 </li>
 <li>
 Account manager&rsquo;s primary goal will be to understand Customer&rsquo;s business needs / pain points on document workflows &amp; creative content creation, offer solutions, and foster long-term partnerships that drive business growth.
 </li>
 <li>
 Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook. As an Account manager, you will be responsible and measured on how well you are executing on the key products such as Acrobat, Acrobat AI, Express, Acrobat Sign
 </li>
 <li>
 Research customer contracts and purchasing history in Adobe's various customer management systems &amp; external sources such as LinkedIn, ZoomInfo, etc. to figure out the expansion opportunity in an account.
 </li>
 <li>
 Devise customized connect strategy based on the account plan.
 </li>
 <li>
 Identify the segments that have a high propensity for Adobe&rsquo;s solutions and then plan customer outreach and meetings.
 </li>
 <li>
 Sell into multiple levels of an organization, performing outbound prospecting to existing customers to identify new business relationships.
 </li>
 <li>
 Engage customers daily via Teams / Video calls to conducting extensive account reviews.
 </li>
 <li>
 During the account review understand clients' strategic goals, challenges, and pain points, and propose tailored solutions to address them. Develop and execute strategic account plans that align with clients' business objectives.
 </li>
 <li>
 Lead negotiations and pricing discussions to achieve mutually beneficial outcomes.
 </li>
 <li>
 You will serve as a trusted advisor ensuring the successful deployment of products.
 </li>
 <li>
 Address any issues or concerns promptly to maintain positive client relationships.
 </li>
 <li>
 Stay informed about industry trends, regulatory changes, and the competitive landscape of Document / Creative domain. Provide clients with valuable insights and thought leadership on industry best practices.
 </li>
 <li>
 Collaborate with Solution Specialists to maximize footprint of growing Adobe Solution streams like Adobe Acrobat &amp; Sign, Creative Cloud, Substance, Stock etc.
 </li>
 <li>
 Act as the voice of the client within the organization, representing their interests and needs.
 
 
 </li>
 </ul>
 
 What You Need To Succeed
 
 
 
 <ul>
 <li>
 MM/Enterprise Segment exposure and proven ability to manage a large customer set.
 </li>
 <li>
 3 + Years&rsquo; experience in a similar role, with experience in selling SAAS solutions preferred.
 </li>
 <li>
 Proven track record leading a matrixed organization to sell SAAS solutions and the ability to expand influence on multiple stakeholders in the customer environment
 </li>
 <li>
 Ability to forge and maintain strong business relationships from IT to the C-Suite.
 </li>
 <li>
 Excellent communication and presentation skills and capable of presenting with any person, at any level within a customer.
 </li>
 <li>
 Proven experience of using quantitative and qualitative analysis to identify new sales opportunities.
 </li>
 <li>
 Should have skills that clearly demonstrate the ability to manage accounts and sell solutions.
 </li>
 <li>
 Flair for technology and ability to lead a customer conversation with value-selling rather than product features pitch.
 </li>
 <li>
 Ability to independently give basic product demos to customers.
 </li>
 <li>
 International Sales Experience with exposure to NA markets preferably.
 </li>
 <li>
 Working hours will coincide with the US Time Zones
 </li>
 <li>
 Bachelor&rsquo;s Degree or Equivalent
 
 
 </li>
 </ul>
 
 Internal Opportunities
 
 
 
 Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We&rsquo;re glad that you&rsquo;re pursuing a new opportunity at Adobe!
 
 
 
 Put your best foot forward:
 
 
 
 <ul>
 <li>
 Update your Resume/CV and Workday profile &ndash; don&rsquo;t forget to include your uniquely &lsquo;Adobe&rsquo; experiences and volunteer work.
 </li>
 <li>
 Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you&rsquo;re interested in.
 </li>
 <li>
 Check out these tips to help you prep for interviews.
 </li>
 <li>
 If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity &amp; Payroll.
 
 
 </li>
 </ul>
 Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.
 
 
 At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you&rsquo;re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
 
 
 
 Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.
 
 
 
 
 If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact
 
 accommodations@adobe.com
 
 .
 
 
 
 Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 
 
 Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
</div>

Customer Success Account Manager

IP Corporation

<div></div><div>Account Manager &ndash; Chandler Territory
North American Composites (NAC) 
What is NAC:
North American Composites (NAC), a division of IP Corporation, is a leading distributor of composite materials serving customers across North America. With a strong network of distribution centers and a commitment to exceptional customer service, NAC partners with manufacturers to deliver innovative products, technical expertise, and reliable supply chain solutions. 
What you&rsquo;ll do as an Account Manager:
The Account Manager will be responsible for driving new business development and managing customer relationships within the Chandler territory. This is a hunter role focused on identifying new prospects, building relationships, and expanding NAC&rsquo;s market presence while also maintaining and growing existing accounts. 
What you can expect to do as an Account Manager:<ul><li>
Proactively prospect, cold call, and network to generate new leads and grow NAC&rsquo;s customer base across the Chandler territory.</li><li>
Develop and execute sales strategies to open doors and close new business opportunities.</li><li>
Manage and grow existing customer accounts by providing solutions that meet technical and commercial needs.</li><li>
Build long-term relationships by understanding customer goals and delivering exceptional service.</li><li>
Collaborate with internal teams including technical support, supply chain, and customer service to ensure seamless execution of orders and projects.</li><li>
Monitor market trends, competitor activity, and customer feedback to identify new areas for growth.</li><li>
Prepare and deliver sales presentations, proposals, and forecasts to customers and leadership.</li><li>
Participate in industry events, trade shows, and networking opportunities to increase visibility and expand the territory.</li></ul> 
What we are looking for in an Account Manager:<ul><li>
Bachelor&rsquo;s degree in Business, Chemistry, Engineering, or related field preferred; equivalent work experience considered.</li><li>
3+ years of experience in outbound sales, business development, or account management, ideally in manufacturing, distribution, or chemical/composites industry.</li><li>
Strong &ldquo;hunter&rdquo; mentality with a proven track record of building pipelines and closing new business.</li><li>
Excellent interpersonal, communication, and negotiation skills.</li><li>
Self-motivated with the ability to work independently and manage a large territory.</li><li>
Ability to analyze market data and translate insights into actionable strategies.</li><li>
Willingness to travel regularly within the assigned territory.</li></ul> 
Why NAC?<ul><li>
Positive, challenging, and supportive work environment.</li><li>
Competitive benefits, including dental, vision, generous PTO, 401(k) with company match and more.</li><li>
Freedom to innovate and make a difference in a vibrant, values-driven company that cares about its people.</li></ul>
NAC is an equal opportunity employer and encourages diversity in the workplace. If you are a driven sales professional with a hunter mentality and a passion for building strong customer partnerships, we encourage you to apply and join our team! 
Pay Transparency Range 
$75,000.00 - $85,000.00
OTE: $135,000.00 - $155,000.00</div>

Account Manager

Yahbb logistics

Hiring Logistics Account ManagerLocation: MAG Logistics, SharjahSalary: AED 2,500 &ndash; 3,000 + AccommodationIndustry: Logistics &amp; WarehousingJob DescriptionWe are seeking a proactive and professional Account Manager to handle client relationships and ensure customer satisfaction. The ideal candidate will be skilled in communication, client management, and problem-solving, with the ability to build strong partnerships and resolve issues efficiently.Key Responsibilities-Manage and maintain strong relationships with existing clients-Serve as the main point of contact for client inquiries, requests, and complaints-Work with internal teams to ensure client needs are met effectively-Provide regular updates and reports on client accounts and satisfaction levels-Identify opportunities to improve client services and support business growth-Ensure timely resolution of issues and maintain a positive client experienceRequirements-Proven experience in client management, customer service, or account handling-Strong communication, negotiation, and interpersonal skills-Problem-solving attitude with focus on customer satisfaction-Ability to work independently and as part of a teamSalary &amp; Benefits-Salary: AED 2,500 &ndash; 3,000 (based on experience)Accommodation: Provided by the companyJob Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Arab Combined Shipping Services LLC

Job Title: Account Manager &ndash; Freight ForwardingLocation: [Dubai, UAE]About Us: We are a leading freight forwarding company with +20 years of experience in providing high-quality logistics and shipping solutions. We are currently looking for a motivated Account Manager to join our team.Key Responsibilities:<ul><li>Build and maintain strong relationships with customers.</li><li>Provide excellent communication and customer service support.</li><li>Follow up with clients on shipments and ensure timely updates.</li><li>Work to increase the number of shipments and overall customer satisfaction.</li><li>Coordinate with operations and sales teams to meet client requirements.</li></ul>Requirements:<ul><li>Previous experience in freight forwarding / logistics .</li><li>Strong communication and interpersonal skills.</li><li>Customer-oriented mindset with problem-solving abilities.</li><li>Ability to manage multiple accounts and meet deadlines.</li><li>Fluency in English (Arabic is a plus).</li></ul>Job Types: Full-time, PermanentPay: AED4,000.00 - AED6,000.00 per monthExperience:<ul><li>freight forwarding : 2 years (Required)</li></ul>License/Certification:<ul><li> driving license (Required)</li></ul>

wavelogix Technologies Pvt Ltd

Job Overview:The Account Manager will serve as the primary point of contact for our clients, ensuring they receive exceptional service and support. This role involves managing client accounts, addressing customer needs, and helping clients achieve their objectives by leveraging our products or services.Key Responsibilities:Client Relationship Management:<ul><li>Serve as the primary liaison between the company and its clients.</li><li>Develop and maintain strong, long-lasting relationships with clients.</li><li>Understand client needs and objectives to ensure they are met.</li><li>Provide timely and effective solutions aligned with clients' goals.</li></ul>Account Growth and Retention:<ul><li>Identify opportunities to upsell and cross-sell additional services or products.</li><li>Collaborate with the sales team to expand the client base.</li><li>Monitor account performance and ensure client satisfaction to retain business.</li></ul>Sales and Revenue Growth:<ul><li>Identify and pursue new sales opportunities within existing accounts.</li><li>Develop and implement strategic account plans to achieve sales targets.</li><li>Present and demonstrate products or services to clients.</li><li>Negotiate contracts and close sales to meet or exceed revenue goals.</li></ul>Project Management:<ul><li>Oversee the execution of client projects, ensuring they are delivered on time, within scope, and within budget.</li><li>Coordinate with internal teams (e.g., sales, marketing, customer support) to deliver comprehensive solutions to clients.</li></ul>Reporting and Analysis:<ul><li>Prepare regular reports on account status and progress.</li><li>Analyze client data to identify trends and areas for improvement.</li><li>Present findings and recommendations to clients and internal stakeholders.</li></ul>Customer Support:<ul><li>Address client queries and issues promptly, ensuring quick resolution.</li><li>Provide training and guidance on using products/services effectively.</li><li>Stay updated on industry trends and client needs to offer relevant solutions.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Engineering (B.Tech)</li><li>Proven experience in AIDC (Automatic Identification and Data Capture) as an Account Manager or in a similar client-facing role (preferred)</li><li>Excellent communication and interpersonal skills in both English and Hindi</li><li>Proficiency in CRM software and Microsoft Office Suite</li><li>Willingness and ability to travel frequently to meet with clients</li></ul>Job Type: Full-timePay: From AED4,000.00 per monthExperience:<ul><li>IT: 2 years (Preferred)</li></ul>Willingness to travel:<ul><li>75% (Preferred)</li></ul>

Sales Account Manager

CommScope

<div><div>Location: Central Region, Saudi Arabia</div> 
About Us: In our 'always on' world, we believe in the importance of genuine connections with the work you do. Due to our continued growth and customer demand, we are seeking an experienced Account Manager to expand our Structured Cabling Solutions Business in the central region of Saudi Arabia. 
Role Overview: As an Account Manager, you will leverage your extensive experience in selling enterprise networking and structured cabling technologies to senior management and key decision-makers. Your proven ability to develop territories and drive revenue will be crucial. Ideally, you have at least 8 years of sales experience in a solutions sales environment, demonstrating your expertise in navigating complex sales landscapes. 
Key Responsibilities:<ul><li>
Develop and grow the Structured Cabling Solutions Business in the central region of Saudi Arabia.</li><li>
Establish and maintain relationships with distribution and System Integration partners.</li><li>
Engage with end users, system integrators, and consultants in the enterprise networking and structured cabling industry.</li><li>
Showcase products and solutions to potential partners, blending sales competence with technical expertise.</li></ul> 
Qualifications:<ul><li>
Bachelor's degree in business, marketing, or a related field (engineering degree is a plus).</li><li>
8+ years of experience in sales and/or account management roles in Saudi Arabia.</li><li>
In-depth knowledge of enterprise networking and structured cabling technologies.</li><li>
Strong understanding of SCS products and solutions.</li><li>
Excellent communication and interpersonal skills.</li><li>
Proficiency in office software and CRM systems.</li><li>
Strong organizational and time management abilities.</li><li>
Attention to detail and commitment to accuracy.</li><li>
Ability to multitask and handle various responsibilities simultaneously.</li><li>
Strong problem-solving skills and adaptability.</li><li>
Effective presentation skills.</li><li>
Saudi nationality is preferred for this role.</li></ul> 
Next Steps: Learn how to prepare for the next steps in our hiring process by visiting How We Hire. 
Why Join CommScope? 
CommScope is dedicated to delivering connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology, enabling groundbreaking discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to excel today and prepare for the future.
If you want to grow your career alongside forward-thinking, hardworking, and caring people who strive to create what's next, come connect to your future at CommScope. 
Equal Opportunity Employer:
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you need accommodation for the application or interview process, please contact us at talentacquisition@commscope.com.</div>

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