customer account manager

Blue Group Of Companies

Blue Technologies is seeking a confident and experienced Customer Account Manager to manage and grow client accounts in the UK and USA markets for our printing and packaging business. The ideal candidate will be fluent in English, possess strong communication and relationship-building skills, and have experience in sales, customer service, or account management.The selected candidate will be responsible for handling international customer inquiries, maintaining long-term client relationships, generating repeat business, and coordinating with internal departments to ensure timely delivery of packaging and printing solutions.Key Responsibilities<ul><li>Manage customer accounts for UK and USA clients.</li><li>Develop and maintain strong relationships with existing customers.</li><li>Generate new business opportunities through calls, emails, and follow-ups.</li><li>Respond to customer inquiries regarding printing and packaging products.</li><li>Prepare quotations, pricing, and order details for clients.</li><li>Coordinate with production, design, and dispatch teams to ensure customer requirements are fulfilled.</li><li>Follow up on leads and convert them into sales.</li><li>Maintain complete records of customer communication, orders, and account status.</li><li>Resolve customer concerns and provide professional after-sales support.</li><li>Achieve monthly sales and account growth targets.</li><li>Identify opportunities to upsell and cross-sell company products.</li><li>Prepare daily and weekly sales reports for management.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree preferred.</li><li>Minimum 2 years of experience in sales, customer support, account management, or international business.</li><li>Experience in printing and packaging industry will be preferred.</li><li>Fluent spoken and written English is mandatory.</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Ability to work with UK and USA clients during relevant business hours.</li><li>Strong computer skills including Microsoft Office, email communication, and CRM software.</li><li>Ability to work under pressure and meet sales targets.</li><li>Professional, confident, and customer-focused personality.</li></ul>Preferred Skills<ul><li>International sales experience.</li><li>Knowledge of packaging products, custom boxes, labels, printed materials, and related solutions.</li><li>Ability to understand client requirements and recommend suitable packaging solutions.</li><li>Strong follow-up and relationship management skills.</li></ul>Benefits<ul><li>Competitive salary package</li><li>Attractive sales incentives</li><li>Career growth opportunities</li><li>Professional and supportive work environment</li><li>Annual increments</li><li>Paid leaves</li></ul>Job Type: Full-timeWork Location: In person

Customer Account Manager

Wheat Holdings LLC

<div>Location: Hybrid Role within Northwestern States Region 
Travel: ~25% &ndash; includes client visits and industry events 
Industry: Commercial bread bakery (300 employees, $80 M annual sales)
About Us 
We&rsquo;re a growing commercial bread bakery with a team of 300, achieving $80M in annual sales. We&rsquo;re seeking a customer-centric Account Manager to nurture client relationships, ensure satisfaction, and support our sales team&rsquo;s growth.
What You&rsquo;ll Do<ul><li>
Serve as the primary point of contact for established client accounts &mdash; building trust and ensuring ongoing satisfaction</li><li>
Troubleshoot and resolve client issues quickly and effectively</li><li>
Collaborate closely with sales managers and internal teams (production, logistics, quality, finance) to align on customer needs and expectations</li><li>
Identify opportunities to upsell and expand existing accounts, helping to drive revenue growth</li><li>
Monitor account health, track KPIs, and deliver regular status reports</li><li>
Support and represent the company at trade shows, demos, and client events (approx. 25% travel)</li><li>
Document interactions and project updates in our CRM system</li></ul>
What You&rsquo;ll Get<div>
</div><ul><li>Competitive base salary</li><li>
Remote work with occasional travel (estimated 25%)</li><li>
Medical, dental, vision, and retirement benefits</li><li>
A supportive and collaborative company culture</li></ul>
What We&rsquo;re Looking For<ul><li>
Proven experience as a Customer or Account Manager in a B2B or wholesale setting
</li><li>Exceptional communication, relationship-building, and problem-solving skills</li><li>
Strong organizational skills to manage multiple accounts and priorities</li><li>
Ability to collaborate and coordinate with cross-functional teams</li><li>
Comfortable with occasional travel for client meetings and events</li><li>
Proficiency with CRM tools (Salesforce, HubSpot, etc.) and MS Office suite</li></ul>
Nice-to-Haves<ul><li>
Experience in the food manufacturing, CPG, or bakery industry</li><li>
Background in logistics coordination or supply-chain environment</li><li>
Analytical skills to interpret sales trends and inform strategic decisions</li></ul></div>

Customer Account Manager--Northwestern States

Nestlé USA

<div><div>The Nestl&eacute; Professional Solutions at Nestl&eacute; USA leverages its position as the world's largest food and beverage company to bring brands that you enjoy in your home, to other areas of your life such as the workplace, restaurants, hotels, and your neighborhood College or University. Our portfolio of products and solutions includes beloved brands such as Stouffer's, Coffee mate, Nescaf&eacute;, and Starbucks. With our extensive networks and industry knowledge, we offer unparalleled support and guidance to foodservice operators, ensuring their success in a competitive market. We strive to contribute to a healthier future by providing the finest ingredients and operational knowledge to every type of foodservice operation. The strength of our trusted brands is supported by a team of skilled professionals who are dedicated to deepening their industry experience. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs. Our employees thrive on opportunities to grow and develop within the food-service industry, ensuring that we are always at the forefront of industry trends and innovations.</div> 
 
This position is not eligible for Visa Sponsorship. 
Position Summary
The Customer Account Manager (CAM) &ndash; Foodservice at Retail, West (FS@R) is responsible for delivering profitable growth by leading national and regional customer relationships across C-Store, Grocery Deli, and Commissary Bakery customers within the Western United States. This role owns end-to-end commercial leadership for assigned national accounts and is accountable for growth through pipeline development, customer-led innovation, joint business planning, and disciplined execution.
National accounts include, but are not limited to Oxxo, Maverik, AM/PM, Raley&rsquo;s, and Safeway/Albertsons. The CAM serves as the primary point of contact for these customers, partnering cross-functionally to unlock menu innovation, back-of-house solutions, and differentiated foodservice offerings that drive customer traffic and margin accretion.
This is a remote role. The ideal candidate will be located in the Western US, with proximity to a major airport. Up to 50% travel is required. 
Key Accountabilities &amp; Responsibilities
Customer &amp; Commercial Leadership<ul><li>
Owns executive-level relationships with decision-makers across assigned national and regional FS@R customers</li><li>
Leads customer strategy development, including Joint Business Plans (JBPs), annual growth plans, and long-range opportunity pipelines</li><li>
Acts as the voice of the customer, translating insights into actionable category, brand, and innovation strategies</li><li>
Deeply understands customer operating models across deli, bakery, commissary, and foodservice formats</li></ul>
Growth, Pipeline &amp; Innovation<ul><li>
Owns and manages a robust Salesforce pipeline ( 4x annual growth target) across Core, Innovation, and Custom solutions</li><li>
Delivers documented new business wins and innovation launches across hot foods, prepared meals, bakery, and beverage platforms</li><li>
Partners with Brand, Commercial Development, and Culinary teams to bring customer-ready, scalable solutions to market</li><li>
Leads RFPs, rollouts, tests, and regional-to-national expansion opportunities</li></ul>
Financial, Pricing &amp; Program Management<ul><li>
Leads pricing strategy, contract negotiations, and program development in partnership with RGM and Finance</li><li>
Ensures timely and disciplined execution of pricing actions, promotional programs, and customer funding</li><li>
Owns forecasting accuracy, customer performance tracking, and gap-to-plan mitigation</li></ul>
Cross-Functional &amp; Broker Leadership<ul><li>
Leads broker execution across assigned customers and geographies, ensuring alignment to customer priorities and KPIs</li><li>
Collaborates cross-functionally with Brand, RGM, Supply Chain, Deployment, Finance, and the Business Solution Center (BSC) to ensure flawless execution</li><li>
Oversees order-to-cash performance and service level excellence</li></ul> 
Essential Activities<ul><li>
Conducts regular pipeline, forecasting, and performance reviews with leadership</li><li>
Leads customer innovation presentations, line reviews, and growth strategy updates</li><li>
Travels to customer headquarters and field operations; conducts virtual engagements as required</li><li>
Maintains Salesforce opportunity hygiene, risk assessment, and forecasting accuracy</li><li>
Executes customer-specific initiatives including seasonal programs, menu conversions, and regional launches</li></ul> 
Critical Behaviors &amp; Competencies<ul><li>
Strategic thinker with a growth and ownership mindset</li><li>
Demonstrates strong executive presence and influencing skills</li><li>
Manages complexity and ambiguity with agility and bias for action</li><li>
Operates with an enterprise mindset, balancing customer, brand, and supply chain priorities</li><li>
Takes calculated commercial risks to unlock sustainable growth</li></ul> 
Qualifications &amp; Experience
Required<ul><li>
8&ndash;10+ years of progressive sales experience within Foodservice, Foodservice at Retail, C-Store, or Grocery Deli</li><li>
Proven experience managing national or large regional customer accounts</li><li>
Strong knowledge of pricing, contracts, forecasting, and pipeline management</li><li>
Demonstrated ability to influence cross-functionally and externally at senior customer levels</li><li>
Proficiency in CRM tools (Salesforce preferred)</li><li>
Strong analytical, presentation, and communication skills</li></ul>
Preferred<ul><li>
Experience calling on C-Store, Grocery Deli, Bakery, or Commissary platforms</li><li>
Familiarity with Western U.S. retail and convenience landscapes</li><li>
Understanding of category management and customer-led innovation</li><li>
Bachelor&rsquo;s degree required; advanced degree a plus</li></ul> 
#LI-AA1
NPROACTIVE<div>
The approximate pay range for this position is $120,000 to $160,000.00. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.</div><div></div><div> 
Nestl&eacute; offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestl&eacute; Careers (nestlejobs.com)</div><div>
Nestle in the US Benefits.</div> 
It is our business imperative to remain a very inclusive workplace. 
 
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestl&eacute;. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestl&eacute; seeks such skilled and qualified individuals to share our mission where you&rsquo;ll join a cohort of others who have chosen to call Nestl&eacute; home. 
The Nestl&eacute; Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467. 
This position is not eligible for Visa Sponsorship. 
Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy. 
Job Requisition: 398953</div>

Customer Account Manager - Foodservice at Retail (REMOTE)

<div><div>The Nestl&eacute; Professional Solutions at Nestl&eacute; USA leverages its position as the world's largest food and beverage company to bring brands that you enjoy in your home, to other areas of your life such as the workplace, restaurants, hotels, and your neighborhood College or University. Our portfolio of products and solutions includes beloved brands such as Stouffer's, Coffee mate, Nescaf&eacute;, and Starbucks. With our extensive networks and industry knowledge, we offer unparalleled support and guidance to foodservice operators, ensuring their success in a competitive market. We strive to contribute to a healthier future by providing the finest ingredients and operational knowledge to every type of foodservice operation. The strength of our trusted brands is supported by a team of skilled professionals who are dedicated to deepening their industry experience. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs. Our employees thrive on opportunities to grow and develop within the food-service industry, ensuring that we are always at the forefront of industry trends and innovations.</div> 
 
This position is not eligible for Visa Sponsorship. 
Position Summary
The Customer Account Manager (CAM) &ndash; Cash &amp; Carry &amp; Club is responsible for managing, growing, and retaining high‑value, brand‑accretive customer partnerships across the Cash &amp; Carry and Club channels. This role leads customer strategy, drives profitable growth through innovation and pipeline execution, and serves as the primary point of contact for assigned national and regional accounts, Restaurant Depot, Smart &amp; Final and Costco.
The CAM is accountable for delivering growth through disciplined pipeline management, joint business planning, customer‑led innovation, and cross‑functional collaboration, while ensuring excellence in execution across pricing, programs, contracts, brokers, and order management. 
This is a remote position where residence near a major airport is required. Travel will be up to 50%. 
Key Accountabilities &amp; Responsibilities
Customer &amp; Commercial Leadership<ul><li>
Establishes and cultivates executive‑level relationships with decision makers across assigned Cash &amp; Carry and Club customers</li><li>
Leads strategic customer planning, including joint business plans, growth strategies, and long‑range opportunities</li><li>
Develops a deep understanding of customer structures, decision criteria, and go‑to‑market models to drive influence and results</li><li>
Acts as the voice of the customer internally, translating insights into actionable strategies</li></ul>
Growth, Pipeline &amp; Innovation<ul><li>
Owns and manages a Salesforce pipeline 4x annual growth target, prioritizing Top X opportunities</li><li>
Delivers new business wins documented as &ldquo;Won&rdquo; in Salesforce</li><li>
Drives innovation sales versus target, including category expansion, line extensions, and new product launches</li><li>
Identifies and leads execution of RFPs and strategic opportunities at top customers</li><li>
Builds customer proposals grounded in consumer insights, category analytics, and customer needs</li></ul>
Financial, Pricing &amp; Program Management<ul><li>
Oversees contract management, pricing adjustments, and program development in partnership with RGM and Finance</li><li>
Ensures timely execution of pricing actions across all assigned customers</li><li>
Supports Business Unit growth expectations through disciplined opportunity conversion</li><li>
Manages customer forecasting, promotional planning, and performance tracking</li></ul>
Cross‑Functional &amp; Broker Leadership<ul><li>
Leads and measures broker performance and KPIs, ensuring alignment to customer priorities</li><li>
Collaborates cross‑functionally with Commercial Development, Brand, RGM, Supply Chain, Finance, and the Business Solution Center (BSC)</li><li>
Oversees order management in partnership with BSC to ensure service excellence</li><li>
Educates and aligns internal teams to unlock end‑to‑end portfolio expansion</li></ul> 
Essential Activities<ul><li>
Conducts regular 1:1 pipeline and performance reviews with manager</li><li>
Leads customer strategy reviews, gap analyses, and innovation presentations</li><li>
Travels to customer headquarters and field operations; conducts virtual calls as required</li><li>
Maintains Salesforce opportunity hygiene, risk management, and forecasting accuracy</li><li>
Attends internal stakeholder and planning meetings across commercial and supply chain teams</li><li>
Executes customer‑specific initiatives such as seasonal programs and pre‑books</li></ul> 
Critical Behaviors &amp; Competencies<ul><li>
Manages effectively through ambiguity and complexity</li><li>
Demonstrates agility, accountability, and bias for action</li><li>
Exhibits strong executive presence and influence</li><li>
Takes calculated commercial risks to unlock growth</li><li>
Operates with an enterprise mindset, navigating cross‑functional priorities</li><li>
Owns personal development and continuous learning</li></ul> 
Qualifications &amp; Experience
Required<ul><li>
10+ years of progressive sales experience within foodservice, retail, or adjacent channels</li><li>
Proven experience managing national or regional customer accounts</li><li>
Strong understanding of pricing, contracts, forecasting, and pipeline management</li><li>
Demonstrated ability to influence cross‑functionally and externally at senior levels</li><li>
Proficiency in CRM tools (Salesforce preferred)</li><li>
Strong analytical, presentation, and communication skills</li></ul>
Preferred<ul><li>
Experience within Cash &amp; Carry, Club, Club/Deli, or Foodservice at Retail channels</li><li>
Understanding of category management and consumer‑led innovation</li><li>
Experience working cross‑functionally with supply chain, operations, or demand planning teams</li><li>
Understanding of how supply chain considerations impact customer programs, innovation launches, and ongoing account execution</li><li>
Bachelor&rsquo;s degree required; advanced degree a plus</li></ul> 
#LI-AA1<div> 
The approximate pay range for this position is $120,000 to $1600,000.00. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.</div><div></div><div> 
Nestl&eacute; offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestl&eacute; Careers (nestlejobs.com)</div><div>
Nestle in the US Benefits.</div> 
It is our business imperative to remain a very inclusive workplace. 
 
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestl&eacute;. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestl&eacute; seeks such skilled and qualified individuals to share our mission where you&rsquo;ll join a cohort of others who have chosen to call Nestl&eacute; home. 
The Nestl&eacute; Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467. 
This position is not eligible for Visa Sponsorship. 
Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy. 
Job Requisition: 398948</div>

Customer Account Manager (Cash & Carry & Club) REMOTE

Comcast

<div>Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what&rsquo;s next. Powered by the nation&rsquo;s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation&rsquo;s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. 
Job Summary
Responsible for supporting Comcast Business Services in efforts to retain and grow our existing customer base. Act as a business partner to existing customers, with an emphasis on driving increased sales and revenue over telephone, while enhancing customer satisfaction through regular contact and problem resolution. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.
Job Description
Disclaimer: Starting rate will vary and is dependent on several factors, including your city/state of residence. Comcast follows all local and state regulations/laws regarding minimum wage.
Preferred Experience:<ul><li>
MS Suite</li><li>
Microsoft Dynamics</li><li>
MS Teams Proficiency</li><li>
Salesforce</li><li>
MS Outlook Proficiency</li><li>
Comcast Business Advanced Business Solutions</li><li>
Billing Tools</li><li>
Inbound/Outbound Call Center</li><li>
Dedicated Internet Sales</li></ul><ul><li>Sales experience required</li></ul>
Core Responsibilities<ul><li>
Consistently meet and exceed on goals commensurate with job level to include high close ratios, incrementally higher revenue, and multi-product business solutions sell in.</li><li>
Focus on Base customer growth and retention, in the Mid-market segment, to include advanced product upgrades and sales.</li><li>
Lead and conduct biannual account review with midmarket customer base to assess ongoing business needs.</li><li>
Conduct regular reviews and process government accounts to include purchase and sales orders.</li><li>
Consistently and regularly conduct interactions digitally with base of SMB customers.</li><li>
Prepare sales documentation for advanced products and work with Sales Engineering and Customer Project Management teams to complete customer solution design and implementation.</li><li>
Maintain and master knowledge of billing system order entry process to directly enter customer upgrades real time.</li><li>
Provide testing and feedback to assist with deployment and adoption of new products, incentives, systems, and other changes into the sales channel.</li><li>
Retain business customers by mining and growing accounts through solution based selling and account management via the telephone.</li><li>
Make outbound calls to accounts to achieve sales quota metrics.</li><li>
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.</li><li>
Other duties and responsibilities as assigned.</li></ul> 
Employees at all levels are expected to:<ul><li>
Understand our Operating Principles; make them the guidelines for how you do your job.</li><li>
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.</li><li>
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.</li><li>
Win as a team - make big things happen by working together and being open to new ideas.</li><li>
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.</li><li>
Drive results and growth.</li><li>
Support a culture of inclusion in how you work and lead.</li><li>
Do what's right for each other, our customers, investors and our communities.</li></ul> 
Disclaimer:<ul><li>
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.</li></ul>
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant&rsquo;s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment. 
Skills:
Customer-Focused; Workplace Organization; Persuasion; Technical Knowledge; Adaptability; Communication; Critical Thinking Problem Solving; Resilience; Professional Integrity 
Salary:
Base Pay: $18.59 
 
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Total Target Compensation (Base Pay plus Targeted Commission): $34.21 
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. 
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That&rsquo;s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. 
Education
High School Diploma / GED
Relevant Work Experience
2-5 Years</div>

VIrtual - Senior Customer Account Manager Representative

LC Motors 1 Inc

Job OverviewAbout Us Small independently owned buy-here-pay-here (BHPH) dealership focused on fair, transparent financing and building long-term customer relationships. We provide in-house auto financing to customers with non-prime credit and emphasize customer service, retention, and responsible collections.Role Summary The Customer Account / Collections Manager is responsible for managing customer accounts, overseeing payment collections, maintaining accurate account records, communicating with customers to resolve delinquencies, and working with sales and service teams to maximize recovery and retention while complying with applicable laws and company policies.Duties<ul><li>Manage a portfolio of in-house financed accounts: monitor payment status, aging, and account activity.</li><li>Prepare and send billing statements, payment reminders, and past-due notices via phone, email, and mail.</li><li>Conduct outbound collection calls and follow-up communications in a professional, compliant manner; document all contacts and arrangements in the CRM/accounting system.</li><li>Negotiate payment plans, deferments or settlements consistent with company policy and profitability goals.</li><li>Repossession support: coordinate with repossession vendors and produce required paperwork; ensure actions are legal and documented.</li><li>Work with sales and service staff to resolve customer disputes, reconcile accounts, and support customer retention strategies.</li><li>Maintain accurate records of payments, adjustments, charge-offs, and repossessions; reconcile accounts to the general ledger as required.</li><li>Prepare weekly/monthly reports on delinquencies, collections performance, and recoveries for management.</li><li>Ensure compliance with state and federal consumer protection, debt collection, and repossession laws (e.g., FDCPA-equivalent state rules where applicable).</li><li>Provide excellent customer service, maintaining professionalism and empathy with customers who have credit challenges.</li></ul>Experience<ul><li>5+ years experience in collections, account management, or related financial/customer-service role; dealership or BHPH experience strongly preferred.</li><li>Familiarity with collections techniques, payment processing, and basic accounting reconciliations.</li><li>Working knowledge of relevant consumer finance and collections law (or willingness to learn quickly).</li><li>Proficiency with CRM/accounting software, Microsoft Excel, and standard office tools.</li><li>Strong verbal and written communication, negotiation, and documentation skills.</li><li>High integrity, attention to detail, and ability to manage confidential information.</li></ul>Preferred Qualifications<ul><li>Experience coordinating repossessions and working with third-party vendors.</li><li>Prior experience using dealer management systems (DMS) or specialized BHPH software.</li><li>Bilingual skills (e.g., Spanish) a plus.</li></ul>Pay: $1,300.00 - $1,700.00 per weekWork Location: In person

Customer Account / Collections Manager

<div>Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow&mdash;people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
This position will support a territory including Harrisonburg, VA, Charlottesville, VA, and Staunton, VA
Summary
The Signature Customer Success Account Manager will manage a high volume of smaller customers. The Signature Customer Success Account Manager will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Account Manager will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Account Manager will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.<ul><li>
Serve as the primary point of contact and advocate for assigned accounts.</li><li>
Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.</li><li>
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.</li></ul>
Value Creation / Proposals<ul><li>
Proactively engage existing customers to enhance value and prevent churn.</li><li>
Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.</li><li>
Identify low-touch upsell opportunities and guide customers to resources for additional value.</li><li>
Develop strategies for upselling / cross-selling opportunities to drive account growth.</li><li>
Drive product adoption and educate customers on products and services.</li></ul>
Territory Management<ul><li>
Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.</li><li>
Monitor customer health metrics to measure satisfaction and prevent churn.</li></ul>
Feedback Collection<ul><li>
Update UPS DRIVE with retention data, planning next steps for churn prevention / growth.</li></ul>
Qualifications<ul><li>
0&ndash;4 years in customer success, support, or related customer-facing roles.</li><li>
SMB account management experience.</li><li>
Ability to manage multiple customer engagements through strong organizational skills.</li><li>
Data-driven mindset.</li><li>
Excellent written communication skills.</li></ul>
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.</div>

Signature Customer Success Account Manager - Harrisonburg, VA

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