customer account manager

Emnis Systems Private Limited

Core ResponsibilitiesA. Customer Handling<ul><li>Receive RFQs, clarify requirements</li><li>Maintain relations &amp; handle complaints</li><li>Provide status updates twice weekly</li></ul>B. Order Processing<ul><li>Take monthly schedules</li><li>Follow up and get Purchase Orders from customer</li><li>Create Sales Orders in ERP</li></ul>C. Coordination with Internal Teams<ul><li>Share customer priorities with Planning</li><li>Provide customer-approved drawings to Design</li><li>Follow up with Planning for realistic delivery dates</li><li>Inform customer of any delays (professional communication)</li></ul>D. Documentation &amp; Compliance<ul><li>Send dispatch documents &amp; coordinate logistics</li></ul>E. After-Sales<ul><li>Get feedback</li><li>Track repeat orders</li><li>Handle any issues after product is delivered</li></ul>Job Type: Full-timePay: &#8377;500,000.00 - &#8377;700,000.00 per yearApplication Question(s):<ul><li>Expected CTC (in Lakhs per annum)?</li><li>Are you okay with traveling to our unit in Sanand and to customer's places (in or near Ahmedabad)?</li></ul>Work Location: In person

Customer Account Manager

JSW Steel

<div>
 
 
 Role :
 
 
 
 Customer Account Manager - Electrical Steel
 
 
 
 
 
 
 Location:
 
 
 
 
 Delhi
 
 
 
 
 
 
 
 Key Result Areas (Key Performance Indicators)
 
 
 <ul>
 <li>
 Streamline and improve existing sales to maintain JSW share-of-business
 </li>
 <li>
 Development of new customers and business to improve SOB
 </li>
 <li>
 Achieve sales targets as per Monthly and Annual Business Plan
 </li>
 <li>
 Timely payment collection from the customers
 </li>
 <li>
 Increase in sales of JSW Ispat Alloy Steel Products.
 </li>
 <li>
 Market assessment &amp; Competition mapping
 </li>
 <li>
 Coordination with Plant and stock-yard to ensure timely delivery
 </li>
 <li>
 Plan and manage optimum material stock at local stock-yard
 </li>
 <li>
 Handle quality complaints along with technical team and timely resolution of the issues.
 </li>
 <li>
 Develop cordial relationship with customers and other agencies involved in business.
 </li>
 <li>
 Production Planning and Coordination with plant at HO.
 </li>
 </ul>
 
 
 
 
 
 Educational Background and Work Experience
 
 
 <ul>
 <li>
 B.E./ B. Tech or science graduates with M.B.A (preferred)
 </li>
 <li>
 5-10 years of work experience in
 
 steel industry is must.
 
 </li>
 </ul>
 
 
 
 
 
 Competencies
 
 
 <ul>
 <li>
 Business perspective / acumen - Demonstrates awareness of changing industry, business trends, market &amp; competitive conditions. Have an understanding of cost &amp; financial awareness Should be flexible and quickly amends course of action to adapt to changing business scenarios. Should be able to analyse / process data and information to gain insights/trends, etc. to enable business acceleration.
 </li>
 <li>
 Problem solving - Generates alternatives for problems / issues. Involves concerned people in the decision making process when required while anticipates implications of the decisions made. Should be able to work independently and deliver high quality results with minimal guidance and direction; display high urgency for action and strong commitment towards achieving results.
 </li>
 <li>
 Customer focus- Understands and anticipates internal / external customer needs. Builds and maintains long term relationships with customers and communicates their needs upwards &amp; downwards within the organization.
 </li>
 <li>
 Team work and team building Collaborates across levels, functions and businesses in JSW. Encourages teamwork at all levels
 </li>
 <li>
 Effective &amp; open communication Should be able to articulate his / her thoughts confidently and assertively in large meeting settings especially with senior team leadership in the room.
 </li>
 <li>
 People leadership - Provides clear roles and challenging goals for people aligned with organizational goals
 </li>
 <li>
 Relationship building / Interpersonal skill - Should be able to work constructively with multiple internal and external stakeholders; foster and maintain a network of work relationships at senior levels in the organization
 </li>
 <li>
 Ownership &amp; drive for results- Takes ownership of the team commitment to the organizational goals and displays sense of urgency &amp; acts with speed
 </li>
 <li>
 Functional expertise - Should be able to understand the overall strategy of a company and ensure that all strategies and programs are aligned to business strategies and objectives. Displays knowledge of related functional / technical / cross functional areas. Keeps himself / herself abreast of development in his / her functional area
 </li>
 <li>
 Execution excellence: Should be systematic and organized; should follow up rigorously, report and escalate issues (if required) and problem solve to increase speed of execution.
 </li>
 </ul>
 
 
 
 
 
 Key Success Factors Challenges
 
 
 <ul>
 <li>
 Data Management / Data feasibility
 </li>
 <li>
 Adherence to timelines while maintaining quality of deliverables
 </li>
 </ul>
 
 
</div>

Customer Account Manager Electrical steel

Microsoft

<div>
 
 Overview
 
 
 
 Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Understands, identifies, and aligns Microsoft solutions, and technical capabilities. Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback.
 
 
 
 Responsibilities
 
 
 
 Customer Relationship Management
 
 
 Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and leads orchestration across internal/external stakeholders. Expands customer and partner relationships beyond the current Unified Support contract consumers with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
 
 
 Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels.
 
 
 Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Partners with Account Team to create a customer success plan and contribute to the shared customer account plan in support of customer objectives specific to the customer's business transformation programs and common to their industry.
 
 
 Customer Success Leadership
 
 
 Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages Microsoft delivery management methodologies, processes, and tools to manage and improve customer operational health. Proactively identifies and mitigates customer blockers by leveraging Microsoft solutions and services, and develops deliverable programs of work. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account.
 
 
 Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Promotes the organizational and customer success strategy with customers. Aligns Microsoft technology and services with the customer's goals and objectives to form a cooperative strategy. Engages in account team planning, promoting business and technical needs for change that challenge customer thinking. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.
 
 
 Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, associated issues, and to ensure delivery on Customer Success Plans (CSPs). Holds accountability for identified consumption milestones and their completion. Partners with customers to proactively identify opportunities for growth, optimize usage, and drive adoption. Partners with customers to understand their business objectives, identify opportunities where Microsoft offerings can help achieve those objectives, and aligns Microsoft products and services to agreed-upon customer outcomes and account priorities. Leverages an understanding of the customer's needs and business objectives to identify opportunities where Microsoft can provide added value to maximize retention and minimize churn.
 
 
 Technical Relevance
 
 
 Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities. Leverages broad foundational industry and technical expertise to enable customer success. Identifies complex customer scenarios (e.g., Independent Software Vendors [ISV], cross-cloud, partner) and aligns with technical specialists to identify relevant cross-cloud technology solutions. Strengthens Microsoft's position in the customers' cloud technology marketplace against competitors. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.
 
 
 
 Qualifications
 
 
 
 Required qualifications:
 
 
 Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
 
 
 
 Additional Or Preferred Qualifications
 
 
 
 Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
 
 
 3+ years relevant work experience within customer industry.
 
 
 Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
 
 
 Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
 
 
 Project Management Institute (PMI) or equivalent Project Management certification.
 
 
 Prosci or equivalent certification.
 
 
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Customer Success Account Manager

SAVE IN GOLD

Russian Female Sales Representative &amp; Account Manager (Gold Investment &ndash; Luxury Retail)Location: Dubai, UAE Company: Save in Gold Employment Type: Full-Time Industry: Precious Metals | FinTech | Luxury RetailAbout Save in GoldSave in Gold is a UAE-based company offering a secure and transparent way for customers to buy, sell, and invest in physical gold through our mobile app and premium retail experience. We combine modern FinTech solutions with the timeless value of gold.Role Overview:We are looking for a Russian female Sales Representative &amp; Account Manager to join our team in Dubai. The ideal candidate will represent our brand, support customers with gold investment services, and manage client accounts while delivering a high-end retail experience.Key Responsibilities:<ul><li>Greet customers and provide a professional, luxury-level experience.</li><li>Present and explain Save in Gold&rsquo;s products, services, and investment options.</li><li>Assist customers with account creation, app usage, and completing transactions.</li><li>Manage and grow a portfolio of clients as their dedicated Account Manager.</li><li>Build strong, long-term customer relationships.</li><li>Achieve sales targets and contribute to overall business growth.</li><li>Provide excellent after-sales support and handle customer inquiries.</li><li>Maintain the store&rsquo;s appearance, product displays, and stock accuracy.</li><li>Share customer feedback to support improvements and new features.</li></ul>Requirements:<ul><li>Female, Russian-speaking.</li><li>Russian &amp; English fluency.</li><li>Minimum 1 year of experience in sales, luxury retail, hospitality, or customer service.</li><li>Presentable, professional appearance suited for a luxury environment.</li><li>Strong communication and interpersonal skills.</li><li>Experience dealing with high-end or VIP clients is an advantage.</li></ul>What We Offer:<ul><li>Competitive salary + attractive sales commission.</li><li>Comprehensive product and sales training.</li><li>Career growth opportunities in retail, fintech, and gold investment.</li><li>Premium and supportive work environment in Dubai.</li></ul>How to Apply:Send your CV with a recent photo to: Marketing@saveingold.ae Please use the subject line: &ldquo;Russian Sales &amp; Account Manager &ndash; Dubai&rdquo;Job Types: Full-time, FresherPay: AED3,000.00 - AED5,000.00 per month

Female Sales Representative (Russian speaker)

Diversey

<div>
 
 
 📌 Job Description &ndash; Account Manager (Quality / Food Hygiene) &ndash; Egypt
 
 
 
 
 Job Title:
 
 Account Manager &ndash; Quality &amp; Food Hygiene
 
 
 
 Location:
 
 Cairo, Egypt
 
 
 
 Company:
 
 Diversey Egypt
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 
 
 
 About the Role
 
 
 
 We are looking for an experienced
 
 Account Manager
 
 with a strong background in
 
 Quality Assurance within the Food or Restaurant sector
 
 , ideally with a
 
 Chemical or Chemistry educational background
 
 .
 
 
 The ideal candidate should have hands-on experience in
 
 Food Safety, Hygiene Standards, and Quality Control
 
 , and be able to manage customer portfolios while ensuring high service quality.
 
 
 
 - Key Responsibilities
 
 
 <ul>
 <li>
 Manage and grow a portfolio of key accounts in the
 
 Food Service / Restaurants / Food Manufacturing
 
 sector.
 </li>
 <li>
 Conduct regular
 
 quality audits
 
 for customers to ensure compliance with hygiene and sanitation standards.
 </li>
 <li>
 Provide technical support, cleaning solutions, and hygiene recommendations based on client needs.
 </li>
 <li>
 Ensure clients comply with
 
 HACCP, ISO, and food safety regulations
 
 .
 </li>
 <li>
 Deliver product training and hygiene awareness sessions to client teams.
 </li>
 <li>
 Monitor account performance and customer satisfaction, recommending solutions for improvement.
 </li>
 <li>
 Prepare reports, action plans, and follow-up on quality issues with customers.
 </li>
 <li>
 Coordinate with internal teams (sales, logistics, technical support) to ensure smooth service delivery.
 </li>
 <li>
 Identify opportunities to upsell hygiene programs, equipment, and sanitation products.
 </li>
 </ul>
 
 
 - Required Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in chemistry
 
 , Chemical Engineering, Food Science
 
 , or related field (mandatory).
 </li>
 <li>
 1&ndash;3 years of experience in
 
 Quality Control, Food Safety, or Hygiene
 
 in restaurants, catering, or food manufacturing.
 </li>
 <li>
 Strong understanding of
 
 hygiene practices, sanitation chemicals, and food safety standards
 
 .
 </li>
 <li>
 Excellent communication skills and customer handling abilities.
 </li>
 <li>
 Ability to conduct hygiene audits, site visits, and prepare quality reports.
 </li>
 <li>
 Problem-solving mindset and ability to work independently.
 </li>
 <li>
 Fluent in English (written &amp; spoken).
 </li>
 </ul>
 
 
</div>

Account Manager

Corpay

Job Description Alignment – Account Manager (Corpay Lodging Division)
 Purpose Summary
 The Account Manager drives strategic relationships with key aviation clients by delivering cost savings, value-added solutions, and margin optimization for Corpay's Lodging Division. The role combines relationship management, business analytics, procurement, and operational support to ensure seamless execution of lodging solutions.
 
Key Competencies
 <ul>
<li>Relationship Management</li>
<li>Business Development</li>
<li>Procurement / Negotiations</li>
</ul>
Market & Product Analysis
 <ul>
<li>Perform market research, property analysis, and surveys</li>
<li>Study business data to identify savings and revenue opportunities</li>
<li>Monitor competitive products and analyze customer reactions</li>
</ul>
Contracting & Procurement
 <ul>
<li>Develop, negotiate, manage, execute, and renew hotel contracts</li>
<li>Ensure client hotel programs deliver value and savings</li>
<li>Maintain supplier relationships when applicable</li>
</ul>
Account Growth & Client Engagement
 <ul>
<li>Conduct presentations to promote Corpay products and services</li>
<li>Educate clients on enhancements, updates, and new offerings</li>
<li>Strengthen account loyalty and expand product penetration</li>
</ul>
Reporting & Strategy
 <ul>
<li>Provide analysis to support account strategy planning</li>
<li>Evaluate results of client programs and share insights with leadership</li>
<li>Recommend program improvements based on data trends</li>
</ul>
Operational Support
 <ul>
<li>Serve as 24/7 on-call support for distressed passenger situations</li>
<li>Support escalations and urgent client needs</li>
<li>Oversee Account Coordinators when assigned</li>
</ul>
Organizational Contribution
 <ul>
<li>Enhance Corpay’s reputation by taking initiative</li>
<li>Support continuous improvement and new initiatives</li>
<li>Identify opportunities to add value and increase efficiency</li>
</ul>
Skills & Qualifications Alignment
 Required Competencies
 <ul>
<li>Strong interpersonal and customer service skills</li>
<li>Ability to lead, collaborate, and communicate effectively</li>
<li>Exceptional time management and follow-through</li>
<li>Strong financial acumen and attention to detail</li>
<li>Negotiation, procurement, and analytical skills</li>
<li>Proficiency in Microsoft Outlook, Word, Excel, PowerPoint</li>
</ul>
Preferred Qualifications
 <ul>
<li>Travel, aviation, or hotel industry experience</li>
<li>International experience</li>
<li>Multilingual capabilities (Spanish, French, German, Chinese, Japanese)</li>
<li>Master’s degree preferred</li>
</ul>
Experience Requirements
 <ul>
<li>Bachelor’s degree required</li>
<li>3–5 years in airline, hotel, account management, customer service, or sales support</li>
</ul>

Customer Service - Account Management - S1 - GBR

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