customer account manager

Second Skin Audio

<p><b>Second Skin Audio &mdash; Charlotte, NC | Full-time | $60,000&ndash;$68,000 + quarterly profit sharing</b></p><p>Second Skin Audio is a growing e-commerce company that manufactures and sells soundproofing and acoustic products, most of them made in the USA. We're a small team of 6 based in Charlotte, and we run more like a tech startup than a typical customer service operation with modern tools, fast decisions, and no bureaucracy.</p><p>We're hiring an experienced person to own customer service and manage our B2B accounts. This is not an entry-level role. You'll be the point person for our customers and our B2B program, working directly with the CEO.</p><p><b>What you'll do</b></p><p><i><b>Own customer service.</b></i> You're responsible for the customer experience across phone, chat, and email &mdash; answering questions, solving problems, and improving our processes and tools as we grow.</p><p><i><b>Sell the way we sell.</b></i>Customers come to us for soundproofing help. We give expert consultations and product recommendations at no charge, then sell the materials via quote. No cold calling. These are inbound leads from people who already want our help. You'll learn our product line and become one of our experts.</p><p><i><b>Run our B2B program.</b></i> Manage relationships with our existing dealer, installer, and distributor accounts, and help grow the program by bringing on new ones.</p><p><b>What we're looking for</b></p><ul><li>3&ndash;5 years in customer service, inside sales, or account management</li><li>Comfortable learning a technical product line (soundproofing, building materials, or automotive experience is a plus, not required)</li><li>Strong writer (clear, concise, professional)</li><li>Detail-oriented and organized; you'll juggle a lot</li><li>Experience with CRM and support tools (we use Shopify, Gorgias, Aircall, and Pipedrive)</li></ul><p><b>What we offer</b></p><ul><li>$60,000&ndash;$68,000 depending on experience</li><li>Quarterly profit sharing</li><li>401(k) with company match</li><li>Health insurance via QSERHA plan</li><li>PTO that grows with your tenure</li><li>We'll teach you everything about soundproofing. Yes, it's a real industry, and yes, it's more interesting than it sounds!</li><li>Small team, casual work environment, no corporate nonsense</li><li>Room to grow &mdash; the role gets as big as you make it</li></ul><p>Second Skin Audio was named to the INC 5000 list of fastest-growing companies multiple times. If you want real ownership at a company that's small enough for your work to matter, we'd like to meet you!</p><p>Job Type: Full-time</p><p>Pay: $60,000.00 - $68,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Health insurance</li><li>Paid time off</li></ul><p>Application Question(s):</p><ul><li>What is something you learned recently that you found interesting or surprising?</li></ul><p>Work Location: In person</p>

Customer Service & Account Manager

Action

<div><div><b>JOB SUMMARY:</b></div>
<div>The Account Manager at Action Enterprise Logistics (AEL) plays a crucial role in managing and expanding existing customer accounts. This position is focused on developing long-term relationships with clients, understanding their logistics needs, and providing tailored solutions that enhance supply chain efficiency while driving overall improvements and profitability. The Account Manager will work closely with customers and internal stakeholders to deliver high-quality service, introduce additional AEL service offerings, and continuously seek opportunities to add value to clients.</div>
<div><b>DUTIES AND RESPONSIBILITIES:</b></div>
<ul><li>Build and maintain strong, long-lasting relationships with existing customers, acting as their primary point of contact for all logistics needs.</li>
<li>Proactively identify opportunities to enhance service offerings and present tailored solutions that address customers&rsquo; supply chain challenges.</li>
<li>Manage daily logistic activities, including overseeing shipments, resolving service issues, and ensuring customer satisfaction.</li>
<li>Collaborate with internal teams to ensure seamless transitions of accounts and execution of services.</li>
<li>Analyze customer data and feedback to develop strategies that drive efficiency, reduce costs, and maximize account profitability.</li>
<li>Conduct business reviews and participate in customer meetings to discuss service performance, address concerns, and explore additional service opportunities.</li>
<li>Support pricing and contract negotiations, ensuring competitive and market-aligned proposals for existing accounts.</li>
<li>Maintain accurate records of customer interactions, shipment details, and performance metrics.</li>
<li>Provide guidance and insights to customers on optimizing their logistics processes, leveraging AEL&rsquo;s expertise and services.</li>
<li>Continuously monitor industry trends and current events to advise existing customers and adjust strategies to meet changing market demands and customer expectations.</li>
</ul><div><b>EXPERIENCE AND SKILL REQUIREMENTS:</b></div>
<ul><li>Bachelor&rsquo;s degree in logistics, supply chain management, business, or a related field, or equivalent industry experience.</li>
<li>Minimum of two years of experience in account management.</li>
<li>Proven track record of successfully managing customer accounts and enhancing business relationships.</li>
<li>Strong problem-solving skills and the ability to respond quickly to customer needs and operational challenges.</li>
<li>Exceptional communication, negotiation, and interpersonal skills, with the ability to work effectively across different teams and with various levels of stakeholders.</li>
<li>Proficiency in logistics software/tools, CRMs, and Microsoft Office Suite.</li>
<li>Ability to work in a fast-paced environment, balancing multiple customer needs while focusing on delivering high-quality service.</li>
<li>Self-motivated, with a strategic mindset and a commitment to driving results and customer satisfaction.</li>
<li>Ability to travel up to 25% of the time to visit with existing customers to strengthen relationships, gain a deeper understanding of their logistics needs, and position AEL to grow with the existing customers.</li></ul></div>

Account Manager

Hl Mando America

<div><p>HL Mando is a Tier 1 supplier of safety-critical chassis components to the world&rsquo;s top vehicle manufacturers. There&rsquo;s a good chance that whatever car you drive, it has our brakes, steering, or suspension components keeping you safe and making your ride comfortable. We have been in business for more than 60 years, we have manufacturing locations on every continent, and we are well-respected in our field. We are looking for new talent to join our sales team at our North American headquarters in Novi Michigan. This opportunity is for an <b>Account Manager</b>, the first point of contact for several of our key customers, with responsibility for building and maintaining a great relationship with those customers.</p><p><b>
Key Responsibilities include the following </b>(other duties may be assigned as needed)<b>:</b></p><ul><li>
Manage all aspects of the commercial relationship with your assigned customer(s)</li><li>
Understand, verify, and track cost and pricing data so as to ensure responsible commercial decisions</li><li>
Receive and review Requests For Quote from customer(s)</li><li>
Collaborate with colleagues to prepare and submit quotations to customer(s)</li><li>
Participate in sales strategy discussions, bringing your industry knowledge and the voice of the customer(s)</li><li>
Work closely with Engineering and Program Management to optimize supplier/customer relationships</li><li>
Host customer visits to HL Mando manufacturing plants</li></ul><p><b>
Qualifications</b></p><p><b><i>
Education and Experience:</i></b></p><ul><li>
Bachelor's degree in Business, Marketing, Sales, Communications, or related field preferred, with demonstrated experience in account management, customer success, sales, or client relationship management.</li><li>
Prior experience as an Account Manager working for a major Tier 1 automotive supplier, or experience in a customer-facing project management role.</li><li>
Work or volunteer experience that demonstrates your commitment to hard work, your aptitude to learn new things, and positive attitude will all be considered.</li></ul><p><b><i>
Knowledge, Skills and Abilities:</i></b></p><ul><li>
You work tirelessly to find solutions, are incessantly curious, and are excited to solve problems</li><li>
You enjoy playing with data and crunching numbers to find favorable solutions</li><li>
You pay attention to details, and are diligent in following up and closing issues</li><li>
You can communicate effectively with people from all walks of life, and at all levels of the organization</li><li>
You enjoy building relationships</li><li>
Comfortable and proficient with Microsoft Office products, especially Excel</li><li>
Excellent written English</li><li>
Bilingual in Spanish or Korean language is a plus</li></ul><p><b><i>
Legal Requirements:</i></b></p><ul><li>
Must be at least 18 years of age due to federal labor law requirements.</li><li>
Must be legally authorized to work in the United States.</li></ul><p><b>
Supervisory Responsibility:</b> None</p><p><b>
Working Conditions: </b>Office</p><p><b>
Physical Requirements: </b>Ability to sit for extended periods while working at a computer</p><p><b>
Remote Work:</b> This is an onsite role.</p><p><b>
Compensation and Benefits:</b> Competitive Salary commensurate with experience. Benefits package includes health, dental &amp; vision insurance, life insurance and other supplemental benefits, 401(k) plan, paid time off, and professional development opportunities.</p><p><b>
Equal Opportunity Employer Statement: </b>HL Mando is an equal opportunity employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or disability status.</p></div><p></p>

Account Manager I

ZechGlobalGroup

<p>Zech Group is seeking a driven and relationship-focused Account Manager to join our team and serve as a key connection between our company and valued clients. This role is ideal for a customer-focused professional who enjoys building relationships, managing accounts, identifying solutions, and ensuring long-term client success.</p><p>The successful candidate will be responsible for maintaining strong client partnerships, coordinating account activities, and delivering a high level of service that supports business growth and customer satisfaction.</p><h2> </h2><h2>Responsibilities;</h2><p> </p><ul><li>Build and maintain strong relationships with assigned clients and business partners</li><li>Serve as the primary point of contact for customer needs, requests, and account support</li><li>Understand client goals and provide solutions that align with their business objectives</li><li>Manage account activities, communications, and ongoing customer engagements</li><li>Track account performance, customer feedback, and service opportunities</li><li>Coordinate with internal teams to ensure timely delivery of products, services, and solutions</li><li>Identify opportunities for account growth, retention, and improved customer experience</li><li>Prepare reports, updates, and account documentation as needed</li><li>Resolve customer concerns professionally while maintaining positive relationships</li><li>Maintain accurate client records and CRM information</li></ul><h2> </h2><h2>Requirements;</h2><p> </p><ul><li>High school diploma or equivalent required; bachelor’s degree preferred</li><li>2+ years of account management, customer success, sales support, or client service experience preferred</li><li>Strong relationship-building and communication skills</li><li>Ability to manage multiple client accounts and priorities effectively</li><li>Excellent problem-solving and negotiation abilities</li><li>Strong organizational skills with attention to detail</li><li>Comfortable working with CRM systems, Microsoft Office, and business software tools</li><li>Professional, proactive, and customer-focused mindset</li></ul><h2> </h2><h2>Preferred Qualifications;</h2><ul><li>Experience managing client relationships in a B2B or service-based environment</li><li>Background in sales, customer success, operations, or business development</li><li>Experience tracking account metrics and preparing performance reports</li><li>Ability to identify client needs and recommend effective solutions</li></ul><p> </p><p><strong>Compensation is based on experience, qualifications, and overall performance. This role provides an opportunity to grow professionally while contributing directly to client satisfaction, retention and company success.</strong></p><h2> </h2><h2>Why Join Zech Group?</h2><p>At Zech Group, we believe strong relationships drive success. Our team members are empowered to make an impact, develop meaningful client partnerships, and contribute to a culture built on accountability, collaboration, and continuous improvement.</p><p>If you are a motivated professional who enjoys helping customers succeed and building lasting partnerships, we invite you to apply today.</p>

Opensity solutions

<div><p>Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.</p><h2 class="jobSectionHeader"><b><br>
The Client Account Manager serves as the primary relationship manager and strategic liaison for attorneys, practice groups, paralegals, and administrative stakeholders utilizing Document Processing and related legal support services. This role is responsible for ensuring exceptional service delivery, managing client expectations, coordinating workflow priorities, and driving operational excellence across the Senior Document Specialist and Document Processing teams.</b></h2><p></p><p>
The Client Account Manager partners closely with firm leadership and operational teams to ensure support services align with business needs, client demands, and department objectives. This position requires sound judgment, exceptional communication skills, and the ability to independently manage complex client relationships and service-related matters.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><ul><li>
Serve as the primary point of contact for attorneys, practice groups, paralegals, and firm stakeholders regarding Document Processing and legal support services.</li><li>
Build and maintain strong client relationships by understanding business needs, service expectations, and workflow requirements.</li><li>
Partner with Senior Document Specialists and Document Processing teams to coordinate work assignments, prioritize urgent requests, and ensure timely project completion.</li><li>
Monitor service delivery performance and proactively address issues impacting quality, turnaround times, or customer satisfaction.</li><li>
Conduct regular stakeholder meetings to review service levels, operational metrics, and continuous improvement opportunities.</li><li>
Facilitate communication between clients and service delivery teams to ensure alignment on priorities, deadlines, and expectations.</li><li>
Analyze utilization, productivity, and customer feedback data to identify trends and recommend process improvements.</li><li>
Develop and deliver client-facing reports, service reviews, and performance summaries.</li><li>
Collaborate with department leadership on strategic initiatives, workflow enhancements, and technology adoption efforts.</li><li>
Assist with onboarding new attorneys, practice groups, and stakeholders to document processing services and available resources.</li><li>
Partner with training teams to identify skill gaps and ensure team members are equipped to meet evolving client requirements.</li><li>
Support the implementation, testing, and rollout of new technologies, applications, and process improvements.</li><li>
Resolve escalated service concerns, workflow challenges, and stakeholder issues in a professional and timely manner.</li><li>
Document, communicate, and promote best practices, service standards, and operational procedures.</li><li>
Foster a culture of collaboration, accountability, and exceptional client service.</li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><ul><li>
Bachelor's degree or equivalent combination of education and experience.</li><li>
5+ years of experience in client relationship management, account management, legal operations, professional services, or law firm support services.</li><li>
Experience working within a legal, professional services, or document production environment preferred.</li><li>
Proven ability to manage stakeholder relationships and influence outcomes across multiple levels of an organization.</li><li>
Strong understanding of legal support services, document production workflows, and law firm operations.</li><li>
Excellent verbal, written, and presentation skills.</li><li>
Exceptional customer service and relationship management abilities.</li><li>
Strong analytical, problem-solving, and decision-making skills.</li><li>
Ability to manage multiple priorities and deadlines in a fast-paced environment.</li><li>
Demonstrated ability to maintain confidentiality and exercise sound judgment.</li><li>
Proficiency with Microsoft Office Suite and legal technology platforms.</li><li>
Ability to work collaboratively with cross-functional teams while driving accountability and results.</li></ul><h2 class="jobSectionHeader"><b>
Key Competencies</b></h2><ul><li>
Client Relationship Management</li><li>
Strategic Account Management</li><li>
Service Delivery Excellence</li><li>
Operational Effectiveness</li><li>
Stakeholder Engagement</li><li>
Communication &amp; Influence</li><li>
Process Improvement</li><li>
Data Analysis &amp; Reporting</li><li>
Conflict Resolution</li><li>
Team Collaboration</li></ul><h2 class="jobSectionHeader"><b>
Compensation &amp; Benefits</b></h2><p>
The compensation range for this role is <b>up to $90,000 annually, a 10% annual bonus. </b>Actual compensation will depend on location, experience, skills, and qualifications.</p><p>
Eligible employees receive a comprehensive benefits package, including:</p><ul><li>
Medical Insurance</li><li>
Dental Insurance</li><li>
Vision Insurance</li><li>
401(k) Retirement Plan</li><li>
Paid Time Off (PTO)</li></ul><p><b>
#LI - DP1</b></p><p>
Opensity is an Equal Opportunity Employer.</p><p>
We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.</p><p>
Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.</p><p>
Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.</p></div><p></p>

Client Account Manager

Knights Companies

<div>Description:
<p>
We are seeking a proactive and detail-oriented <b>Account Manager - Redi-Mix Concrete</b> to join our dynamic team. This role offers an excellent opportunity to engage directly with clients, support sales processes, and contribute to the growth of our business. If you are passionate about delivering exceptional customer experiences and fostering strong business relationships, we encourage you to apply.</p><p><b>
What You'll Do:</b></p><ul><li>
Prepare customer quotes by providing accurate pricing information in accordance with the established pricing matrix, ensuring clarity on product quality and services offered.</li><li>
Place orders with the appropriate departments and monitor the production and delivery process to ensure timely fulfillment.</li><li>
Develop and maintain strong relationships with key and target accounts to promote customer satisfaction, build business partnerships, and increase activity across commercial, residential, and utility sectors.</li><li>
Collaborate with corporate management to plan business objectives, coordinate functions and operations between departments, and establish responsibilities and procedures to achieve organizational goals.</li><li>
Develop and execute a strategic plan to maintain regular contact with customers within assigned territories, ensuring ongoing customer satisfaction and loyalty.</li><li>
Troubleshoot customer complaints/problems regarding billing, quality, quantity, and service.</li><li>
Provide efficient resolutions to instill customer satisfaction.</li><li>
Assist the Billing and Credit departments in resolving account issues.</li><li>
Actively participate in networking events and trade associations, and area chambers to promote Company products and services. Entertain customers to develop and enhance effective customer relations.</li><li>
Assist customers and Quality Control in expediting required mix design submittals.</li><li>
Perform project research and review concrete specifications to submit to quality control for verification and approval prior to bidding projects.</li><li>
Develop an understanding and monitor the performance of each contractor in areas such as credit, pricing, delivery efficiency and purchasing habits. Assist the accounting department with billing issues and collections on customer accounts.</li></ul><p></p><h3 class="jobSectionHeader"><b><br>
What We Offer:</b></h3><ul><li>
Competitive pay with opportunities for growth</li><li>
Medical, Dental, and Vision Insurance</li><li>
Paid Time Off (PTO) and Paid Holidays</li><li>
401(k) with Company Match</li><li>
Short-Term Disability (STD)</li><li>
Long-Term Disability (LTD)</li><li>
Company-Paid Life Insurance</li></ul>
Requirements:
<ul><li>Bachelor&rsquo;s degree required or equivalent combination of education and experience.</li><li>
Three (3) to five (5) years&rsquo; construction industry experience, preferably in the target market.</li><li>
Excellent people skills and customer-focused philosophy.</li><li>
Must be able to communicate effectively with people at all operations levels.</li><li>
Must have experience in budget and goal preparation, contract negotiation and program development.</li><li>
Computer proficiency to include Word, Excel, and Power Point.</li><li>
Have good mathematics skills including use of feet, inches, and fractions.</li><li>
Valid driver&rsquo;s license in state of residence.</li></ul><p><b>
Physical Demands:</b></p><ul><li>
Can kneel, crouch, crawl, climb, balance, bend, twist, reach, and feel.</li><li>
Can sit, stand, walk, stoop, write, push, and pull.</li></ul><p></p><p><b><br>
Interested in opportunities in other Knight&rsquo;s Companies locations?</b></p><p>
We&rsquo;re hiring across our other markets:</p><ul><li><b>
Lowcountry:</b> Charleston/Jedburg/St. George/Moncks Corner</li><li><b>
Midlands:</b> Columbia/Lexington/Irmo/Blythewood/Lugoff/Sumter</li><li><b>
South:</b> Hampton/Beaufort/Okatie/Richmond Hill/Savannah</li></ul><p>
Visit our careers page to explore all openings: www.knightscompanies.com</p><p></p><p><br>
Join our team and be part of a company that values growth, innovation, and customer success. We offer a supportive work environment, opportunities for professional development, and a commitment to excellence in all we do.</p><p>
EOE</p></div>

Account Manager- Redi-Mix Concrete

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Customer Service & Account Manager

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Account Manager I

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Account Manager- Redi-Mix Concrete