customer account manager

The Bar Plan

<div>Position Title: Customer Account Manager
Department: SalesMarketing
Reports to: Director of SalesMarketing
Position Overview
The Customer Account Manager delivers professional and courteous service while maintaining relationships with clients and fostering relationships with prospective clients. Serving as a company and brand ambassador, they take responsibility for addressing customer concerns and questions, often acting as the main point of contact. This role requires independent problem-solving skills and the ability to work both swiftly and carefully to support new business opportunities and renewals in collaboration with SalesMarketing and Underwriting teams. Candidates must hold a Property and Casualty license to qualify.
Key Responsibilities<ul><li>
Conduct proactive outreach to clients regarding policy updates, outstanding requirements, and upcoming renewal deadlines.</li><li>
Initiate and manage phone calls to clients to discuss coverage details, answer questions, and ensure all policy needs are addressed promptly.</li><li>
Collect payments by phone, including processing premiums, setting up payment arrangements, and confirming transactions in accordance with company procedures.</li><li>
Request and secure renewal bind instructions, ensuring all necessary documentation is received and submitted ahead of deadlines.</li><li>
Maintain active follow-ups on all accounts to ensure no outstanding items remain, including underwriting requests, missing documents, and payment issues.</li><li>
Provide clear explanations of coverage options, endorsements, and policy changes to support client understanding and satisfaction.</li><li>
Document all client interactions accurately in the CRM and ensure records are updated in real time.</li><li>
Coordinate with underwriting and internal teams to resolve client questions or concerns quickly and effectively.</li><li>
Monitor renewal pipelines to ensure timely communication and bind confirmations for all upcoming renewals.</li><li>
Identify potential service issues early and take initiative to resolve them before they escalate.</li><li>
Support retention efforts through consistent follow-up, clear communication, and proactive client service.</li><li>
Adhere to compliance, regulatory requirements, and internal service standards in every interaction</li></ul>
Provide back-up support for office/reception staff as needed.
Qualifications<ul><li>
Bachelor's degree in a related field OR 2+ years of related experience and/or training;
</li><li>PropertyCasualty License and ongoing education to maintain license.</li><li>
Proficient in CRM software and Microsoft Office Suite</li><li>
Skilled at multitasking, delivering excellent customer service, and proactively assisting customers.</li><li>
Strong verbal and written communication.</li><li>
Analytical and adept at solving problems.</li></ul>
Personal Attributes<ul><li>
Demonstrates initiative and thrives within a small team environment. Works well with others, adapts easily, and focuses on finding effective solutions. Willingly engages with customers and communicates across departments to address problems. Maintains a professional and respectful attitude at all times.</li></ul></div>

Customer Account Manager

Bandhoo Solutions and Services Pvt Ltd

Job Title: Customer Success &amp; Account ManagerLocation: Mumbai (Local candidates preferred &mdash; Marathi-speaking) Company: Bandhoo Solutions and Services Pvt. Ltd. Employment Type: Full-Time, Permanent Annual CTC: Up to &#8377;6,00,000 Vacancies: 1About the RoleWe are looking for a proactive and customer-oriented Customer Success &amp; Account Manager to manage client relationships and ensure successful usage of our platform. The ideal candidate should have strong communication skills, a customer-first mindset, and prior experience in managing client accounts.Key Responsibilities Customer Success&quot;<ul><li>Manage onboarding, training, and adoption of the Bandhoo/Constra platform for assigned clients.</li><li>Ensure customers achieve their business goals by using the product effectively.</li><li>Monitor customer engagement and identify risks or drop-offs early.</li><li>Conduct periodic review meetings and maintain high customer satisfaction.</li><li>Coordinate with internal teams to resolve customer concerns promptly.</li></ul>Account Management<ul><li>Own client relationships end-to-end and maintain long-term engagement.</li><li>Identify upsell, cross-sell, and renewal opportunities.</li><li>Support clients with queries, feature requests, and product clarifications.</li><li>Build strong relationships with client stakeholders at all levels.</li></ul>Requirements<ul><li>Minimum 2 years of experience in Customer Success, Account Management, or Client Handling roles.</li><li>Must be based in Mumbai and fluent in Marathi.</li><li>Educational background: B.Tech, BE, MCA, MBA, or equivalent degree.</li><li>Experience in B2B SaaS, construction tech, or field productivity tools is preferred.</li><li>Strong communication, presentation, and relationship-building skills.</li><li>Ability to understand product workflows and explain them clearly to customers.</li><li>Proficiency in CRM tools, MS Excel/Google Sheets, and basic tech tools.</li></ul>Benefits<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Provident Fund</li><li>Paid sick leave</li><li>Work-from-home flexibility (as per role requirement)</li><li>Performance bonuses</li></ul>Work Schedule<ul><li>Day shift</li><li>Monday to Friday</li><li>In-person role (Mumbai)</li></ul>Job Types: Full-time, Permanent, FresherPay: &#8377;400,000.00 - &#8377;600,000.00 per yearBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Paid sick time</li><li>Provident Fund</li><li>Work from home</li></ul>Ability to commute/relocate:<ul><li>Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>How many years of experience do you have in Customer Success or Account Management?</li><li>How do you handle difficult or unhappy customers?</li><li>Have you managed client accounts independently? If yes, how many and in which industries?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Success: 1 year (Required)</li><li>Account Management: 1 year (Required)</li><li>Client Handling roles: 1 year (Required)</li></ul>Language:<ul><li>Marathi (Required)</li><li>Hindi (Required)</li><li>English (Required)</li></ul>Location:<ul><li>Mumbai, Maharashtra (Required)</li></ul>Shift availability:<ul><li>Day Shift (Preferred)</li></ul>Work Location: In person

Customer Success & Account Manager

Adobe

Our Company
 
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
 
Business Unit: Integrated Customer Experience (ICX) Customer Segment: SMB – India Solutions: Adobe Digital Media (Creative Cloud & Document Cloud) Location: Remote, India
 About Adobe
 At Adobe, our purpose is simple yet bold: we change the world through digital experiences. Whether we’re enabling emerging artists or powering global brands, we deliver innovative solutions that help customers design, deliver, and manage exceptional digital experiences. We’re equally committed to creating an outstanding employee experience and attracting the very best talent.
 Sales at Adobe – Evolving with the Market
 As businesses go digital, so must sales. Adobe’s Integrated Customer Experience (ICX) organization is redefining the modern sales model—using data, analytics, and contextual intelligence to drive personalized, scalable customer interactions. Our teams also harness the latest AI capabilities to sharpen outreach and accelerate growth.
 The Role
 We’re looking for driven and customer-focused Account Managers to spearhead new customer acquisition in India’s SMB segment. You’ll sell from Adobe’s Creative Cloud and Document Cloud portfolio—focusing on an attractive, bundled offer of Adobe Acrobat + Adobe Express that delivers exceptional document and creative productivity value. This role offers exposure to multiple teams within ICX and our Digital Media business, creating a strong career path at Adobe.
 Key Responsibilities
 <ul>
<li>Drive Greenfield Acquisition Lead sales of our specially curated India-market SKU to new SMB customers, and expand deals with other Adobe Digital Media solutions.</li>
<li>Master Adobe Solutions Build deep product expertise to confidently convey Adobe’s business value in customer conversations.</li>
<li>Proactive Customer Outreach Prospect new accounts via calls, email, and social channels; prioritize high-propensity buyers.</li>
<li>Achieve Targets Consistently meet or exceed quarterly sales quotas by executing high-volume, high-quality sales activities.</li>
<li>Research & Personalize Use Adobe systems and external tools (LinkedIn, ZoomInfo) to understand customer needs and tailor outreach.</li>
<li>Act on Marketing Leads Follow up promptly on Marketing Qualified Leads (MQLs) and collaborate with Marketing on demand generation.</li>
<li>Maintain Pipeline Discipline Keep CRM data accurate, update opportunity stages, and provide regular pipeline reports.</li>
<li>Deliver Engaging Demos Conduct basic product demonstrations and involve product specialists to maximize deal value.</li>
</ul>
What We’re Looking For
 <ul>
<li>Education: Graduation (Bachelor’s degree) required.</li>
<li>Sales Experience: 2+ years in IT/software or SaaS sales—inside sales and India SMB experience highly valued. Familiarity with consultative selling, CRM tools, and basic sales methodologies (BANT, objection handling) a plus.</li>
<li>Customer Acquisition Expertise: Proven success in aggressive prospecting and outreach roles.</li>
<li>Creative Prospecting Mindset: Willingness to try new strategies and approaches.</li>
<li>Outstanding Communication: Ability to build trust via clear, professional communication across phone, email, and video. Strong cold-calling skills.</li>
<li>Data-Driven Approach: Use insights and analytics to refine sales strategy and pitch.</li>
<li>Time & Priority Management: Handle multiple tasks, learn quickly, and navigate digital tools efficiently.</li>
<li>Operational Excellence: Attention to detail, disciplined documentation, and strong follow-through.</li>
<li>Self-Motivated & Remote Ready: Stay focused and productive while working independently.</li>
<li>Technology Enthusiasm: Quickly grasp and articulate Adobe solutions’ business value.</li>
</ul>
Why Join Us
 Be part of a team transforming digital sales through data, innovation, and a customer-first mindset. Take ownership, win new business, and help shape Adobe’s growth story in India.
 
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Customer Success Account Manager - India Greenfield

Propak Logistics

<div>
 
 
 POSITION SUMMARY
 
 
 
 The Logistics Account Manager is responsible for total account management of customer accounts from growing the core business, to driving customer satisfaction and developing customer relationships, to hitting financial targets and implementing process improvements. They inspire, lead, and manage a dedicated logistics team while coordinating with Corporate and Operations teams. They establish clear goals and associated KPIs while making sure the account management team is executing core processes to ensure successful delivery of customer and Propak initiatives.
 
 
 
 
 
 
 Essential Functions Statement(s)
 
 
 
 &middot; Manage operations of logistics department with regard to RFP/pricing, vendor/customer negotiations, carrier procurement, problem solving, team leadership, and KPIs.
 
 
 &middot; Develop short-term and long-term customer growth plans.
 
 
 &middot; Ensure communication is accurate and timely to customers and vendors.
 
 
 &middot; Complete ad-hoc and scheduled analyses of logistics data.
 
 
 &middot; Ensure all daily tender/load activities are completed.
 
 
 &middot; Deliver assigned budgetary and customer service goals.
 
 
 &middot; Collaborate in business reviews and other customer meetings.
 
 
 &middot; Develop employee PDPs.
 
 
 &middot; Provide for carrier performance reviews and development.
 
</div>

Logistics Account Manager

Viola Communications

<div>
 
 Viola Communications is looking for an experienced Account Manager whose core responsibility is to establish strong and lasting relationships with clients, understanding their unique business needs, and aligning our products or services accordingly. The role involves driving customer satisfaction, retention, and revenue growth, collaborating with various teams to deliver exceptional customer experiences.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Assist Account Director in preparing Communication Plans for Client brands at the beginning of the year and revising them quarterly.
 </li>
 <li>
 Participate in executing client briefings including Receiving client brief or in case of verbal briefs, assist clients in writing comprehensive briefs, obtain clarifications from clients on briefs if required. Write Creative briefs for assigned jobs taking inputs from Strategic Planning and other divisions if required.
 </li>
 <li>
 Participate in briefing sessions for the Creative team and participate in internal discussions on the creative ideation.
 </li>
 <li>
 Present creative deliverables to clients for approval
 </li>
 <li>
 Participate actively in the production and recording process ensuring client&rsquo;s requirements are being met.
 </li>
 <li>
 Assist Account Director in all critical jobs and launches for execution and job coordination.
 </li>
 <li>
 Manage and support Senior/Account Executives on the day-to-day operational and administrative tasks to meet their KPIs.
 </li>
 <li>
 Quality-check all client deliverables as per briefs, guidelines, and budget; inform Account Director and take required corrective action if needed.
 </li>
 <li>
 Lead all reports: status, contact, financial, business with support from account executive and referral to Account Director within the agreed timeframe.
 </li>
 <li>
 Act as the lead custodian for the daily workflow and ensure all deliverables are met as per the agreed timeframe.
 </li>
 <li>
 Prepare a draft cost estimate for the job based on rate card, inputs from Production, and supplier quotes. Obtain approval from Account Director.
 </li>
 <li>
 Provide input to Account Director for preparing a reconciliation of financial situation.
 </li>
 <li>
 Work and contribute actively to a new pitch as a part of the team.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Skills:
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Marketing, or a related field (or equivalent experience).
 </li>
 <li>
 Proven track record as an Account Manager or in a similar client-facing role, with a demonstrated ability to achieve sales targets and drive customer satisfaction.
 </li>
 <li>
 Proficiency in data analysis, using tools such as Microsoft Excel or CRM software to derive actionable insights from customer data.
 </li>
 <li>
 Adept at handling multiple tasks, prioritizing effectively, and meeting deadlines in a fast-paced environment.
 </li>
 <li>
 Team player with strong collaboration skills, capable of working cross-functionally to achieve common goals.
 </li>
 </ul>
 
 
 
 
 At Viola Communications, we pride ourselves on serving clients from diverse backgrounds and with a vast range of experiences. We are dedicated to fostering a team of exceptional individuals who bring unique perspectives created by their different life paths. With representation from over 20 nationalities across our business units, we are an Equal Opportunity Employer that values and cultivates cultural diversity among our employees. We recognize and appreciate the exceptional strengths and experiences that each person brings, and we believe that by embracing differences, we can inspire and generate remarkable ideas collectively. Our commitment to diversity and inclusion not only aligns with our moral compass but also reinforces Viola's strength as a whole.
 
 
 
 
 
 
 
 
 
 We appreciate all applications received. Please note that only shortlisted candidates will be contacted.
 
 
</div>

Account Manager

Majestay Tourism

We&rsquo;re Hiring: Account Manager &ndash; MajeStay Holiday HomesAbout Us: MajeStay Holiday Homes is a rapidly growing hospitality brand dedicated to delivering exceptional premium stay experiences. With a strong focus on high-quality property care, personalized guest service, and smooth, efficient operations, we&rsquo;ve built a reputation for excellence across every stay we manage. As we continue to expand, we&rsquo;re seeking a talented and detail-driven Account Manager to join our dynamic team.Role Overview: As an Account Manager at MajeStay, you will be the bridge between our property owners and guests, ensuring seamless communication, exceptional service, and optimal property performance. You will play a key role in maintaining strong client relationships while driving growth and operational excellence across our portfolio.Key Responsibilities:<ul><li>Serve as the primary point of contact for property owners, addressing queries and maintaining strong relationships.</li><li>Ensure smooth operations for all managed properties, including bookings, guest satisfaction, and issue resolution.</li><li>Monitor property performance and provide regular updates and insights to stakeholders.</li><li>Collaborate with marketing and operations teams to enhance property visibility and occupancy rates.</li><li>Develop strategies to grow client accounts while maintaining high-quality service standards.</li><li>Implement feedback and continuously improve operational processes.</li></ul>Requirements:<ul><li>Proven experience in account management, client relations, or hospitality operations.</li><li>Exceptional communication, interpersonal, and organizational skills.</li><li>Strong problem-solving abilities and attention to detail.</li><li>Ability to multitask and thrive in a fast-paced, dynamic environment.</li><li>Familiarity with property management systems or hospitality technology is a plus.</li></ul>What We Offer:<ul><li>Competitive salary with performance-based incentives.</li><li>Opportunity to work with a rapidly growing hospitality brand.</li><li>Career growth and professional development in a supportive environment.</li><li>A collaborative, vibrant, and customer-focused work culture.</li></ul>Join Us: If you&rsquo;re passionate about hospitality, client success, and premium experiences, MajeStay Holiday Homes is the place for you!Apply Now: hr@majestay.comONLY SHORTLISTED CANDIDATES WILL BE CONTACTED IMMEDIATELYJob Type: Full-timePay: From AED5,000.00 per monthAbility to commute/relocate:<ul><li>Media City: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Account Manager in Holiday Homes : 3 years (Required)</li></ul>Language:<ul><li>arabic (Required)</li><li>English (Required)</li></ul>

Account Manager - MajeStay Holiday Homes

L3Harris

<div>L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers&rsquo; mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers&rsquo; mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.<div>
In-Service Account Manager, Middle East</div><div>
L3Harris WESCAM Division</div><div></div><div> 
About L3Harris WESCAM</div><div></div><div> 
As a subsidiary of L3Harris Technologies and within the Integrated Mission Systems Segment, the WESCAM division develops the most advanced optical sensor and targeting systems for global defense and military sectors, National Security, Search &amp; Rescue and Airborne law enforcement agencies. From long-range covert surveillance missions to search and rescue operations, our MX-series systems, and the mission systems solutions they are a part of, produce stabilized high-magnification electro-optical and infrared images from airborne, marine and ground based platforms, enabling our customers to see first and act first.</div><div> 
</div><div>About the Role</div><div></div><div> 
The In-Service Account Manager works hand-in-hand with Business Development and Program Management to maintain regular contact with the Customer and other members of the &ldquo;Customer Account Team&rdquo; to ensure the customers&rsquo; concerns are continually addressed by the organization along with the provision of outstanding services. The In-Service Account Manager acts as the single Point of Contact and authority for all In-Service related areas of concern for the customer and works as a key member of the Customer Account Team.</div><div></div><div> 
Key responsibilities for assigned customers include:</div> 
<div></div><ul><li>
Management of all ongoing in-service-related activities
</li><li>Monitoring and ensuring customer satisfaction</li><li>
Management of customer in-service contracts and programs including finances
</li><li>Ensuring appropriate export permitting is in place for warranty and post warranty activities</li></ul><div></div><div> 
 Primary Responsibilities:</div> 
<div></div><ul><li>
Collaborate with Business Development and Program Management teams to drive strategic growth and enhance the customer relationships in the region.
</li><li>Lead service activities by coordinating with cross-functional teams to develop effective solutions and ensure a seamless, global customer service experience, ensuring alignment with customer and company objectives.</li><li>
Serve as the primary Account Manager for all in-service activities, overseeing repair and service activities in partnership with coordinator teams.</li><li>
Partner with Business Development to strategically manage customer accounts, forecast service needs, and create innovative service solutions. Ensure annual service renewals or new contract negotiations are forecast.</li><li>
Organize program kickoffs and conduct internal meetings to communicate program requirements to stakeholders.</li><li>
Apply core project management principles to plan, execute, and monitor customer accounts while ensuring contract deliverables are met.
</li><li>Manage revenue recognition against plans and oversee customer invoicing and payment follow-ups.</li><li>
Maintain regular communications with customers to monitor developments and proactively address potential issues.
</li><li>Act as the liaison between customer and internal teams to ensure customer satisfaction drivers are active and effective, meeting both current and future customer needs.</li><li>
Support customer account through active participation in trade shows, user groups, technical conferences, and other sales and technical events.</li><li>
Willingness and ability to travel internationally on short notice, with travel requirements of approximately 10-25% to support ongoing customer engagement and issue resolution.</li></ul><div> 
</div><div>What you'll bring:</div> 
<div></div><ul><li>
Proven ability to thrive in a fast-paced, service-oriented environment.</li><li>
Experience managing relationships with international clients.</li><li>
Strong grasp of strategic business planning processes.</li><li>
Demonstrated success in delivering comprehensive and innovative customer solutions.</li><li>
Excellent interpersonal, communication, and presentation skills.</li><li>
Solid project management capabilities.</li><li>
Understanding of contract terms, conditions, and subcontract management.</li><li>
Exceptional organizational and time management skills.</li><li>
Strong analytical abilities for investigating and resolving customer issues.</li><li>
Skilled at uniting and influencing cross-functional teams; adept in negotiation and conflict resolution.</li><li>
Understanding of Aerospace / Military maintenance planning concepts is an asset</li></ul><div></div><div> 
Desired Education and Experiences:</div> 
<div></div><ul><li>
Minimum 9 years&rsquo; of In-Service Program Management experience in an international environment.</li><li>
Minimum 9 years&rsquo; experience in an International Government / Military environment.</li><li>
Bachelor&rsquo;s Degree (Engineering or Business Management field) and minimum 6 years of prior relevant experience, OR, Graduate Degree and a minimum of 4 years of prior related experience, OR, in lieu of a degree, minimum of 10 years of prior related experience.</li><li>
PMP certification is an asset</li><li>
Multilingual English, Arabic</li></ul></div>

In-Service Account Manager, Middle East

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