customer account manager

InRule Technology, Inc.

<div>InRule Technology&reg;, Inc. is a PE-backed SaaS company with hundreds of customers in more than 40 countries. Our integrated Decision Intelligence Platform (DIP) combines decisioning, process automation, and machine learning to help IT and business leaders make better decisions faster, operationalize AI, and improve complex processes.<br>
<br>
We are trusted by some of the world&rsquo;s largest banks, insurance companies, healthcare organizations, and governments for mission-critical applications. By making automation accessible, InRule increases productivity, drives revenue, and delivers exceptional business outcomes.<br>
<br>
We are seeking a driven and customer-focused Customer Account Manager to own a defined book of accounts and serve as a trusted partner to our clients. In this sales-focused role, you will be responsible for driving renewals, expanding relationships within accounts, and ensuring customer satisfaction in close collaboration with our Customer Success (CS) team. Your success will be measured by bookings performance and overall account growth.<br>
<br>
<b>Key Responsibilities</b><ul><li>
Own and manage a portfolio of assigned customer accounts.</li><li>
Build and maintain strong, long-term client relationships, acting as the primary point of contact.</li><li>
Partner closely with the Customer Success team to ensure seamless onboarding, adoption, and ongoing value delivery.</li><li>
Drive contract renewals and identify expansion opportunities to grow revenue within existing accounts.</li><li>
Develop account strategies to achieve or exceed sales quotas and growth targets.</li><li>
Proactively identify customer needs and align solutions that drive business outcomes.</li><li>
Maintain accurate forecasting and pipeline management in CRM systems.</li><li>
Represent the voice of the customer internally, collaborating with Sales, CS, and Product teams.</li></ul><b>
Required Skills and Experience</b><ul><li>
3+ years of experience in software sales, account management, or a similar role with a proven track record of hitting or exceeding quotas.</li><li>
Strong understanding of SaaS and software business models.</li><li>
Demonstrated ability to manage complex customer relationships and negotiations.</li><li>
Excellent communication, presentation, and relationship-building skills.</li><li>
Highly organized, with the ability to manage multiple priorities and deadlines.</li><li>
Collaborative team player who thrives in cross-functional environments.</li></ul><b>
Performance Metrics</b><ul><li>
Quota attainment (renewals, upsell, cross-sell, and net new bookings).</li><li>
Customer retention and satisfaction within assigned accounts.</li><li>
Growth of revenue within the existing customer base.</li></ul><b>
Location</b><ul><li>
Chicago, IL or Remote (Residence in the US is required)</li></ul><b>
Compensation &amp; Benefits</b><ul><li>
Competitive Salary: $65K Base/ $65K Variable per year. Commensurate with experience and industry standards.</li><li>
Benefits: Includes comprehensive health insurance, 401(k) retirement, paid time off, and opportunities for professional development</li></ul><p>
</p><p>YXsuCkWkDb</p></div>

Customer Account Manager

Adobe

<div>
 <p>
  <strong>
   Our Company
  </strong>
 </p>
 <p>
  Changing the world through digital experiences is what Adobe&rsquo;s all about. We give everyone&mdash;from emerging artists to global brands&mdash;everything they need to design and deliver exceptional digital experiences! We&rsquo;re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
 </p>
 <p>
  We&rsquo;re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
 </p>
 <p>
  <strong>
   Adobe
  </strong>
  Changing the world through digital experiences is what Adobe&rsquo;s all about. We give everyone&mdash;from emerging artists to global brands&mdash;everything they need to design and deliver exceptional digital experiences. We&rsquo;re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We&rsquo;re on a mission to hire the very best and are committed to creating exceptional employee experiences. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.
 </p>
 <p>
  <strong>
   The Art of Sales is changing
  </strong>
  : The concept of selling has been around for decades, but businesses are digital now. The way sales are conducted must modernize too. In most companies, sales teams are somewhere on the journey below:
 </p>
 <ul>
  <li>
   Sales scratches out their own leads by prospecting their networks, sending one-off or batch emails.
  </li>
  <li>
   Marketing turns over long lists of leads, which are typically contacts in your target audience On the other hand, we at Adobe &ndash; ICX sales are a Modern Sales Team of 400+ Digital sellers, supported by analytics and data science teams. We are integrated with Adobe.com digital marketing &amp; engagement funnel and are developing capabilities on picking cues from the customers demographic (who) &amp; behavioral (what) data that they leave on their journey with our business to predict next &lsquo;sales action&rsquo; that will lead to revenue conversions (Future state).
  </li>
 </ul>
 <p>
  <strong>
   The Challenge
  </strong>
  : We are expanding a team of Account Managers who will work with a focused cohort of the reseller transacted book of business to expand and grow Adobe&rsquo;s footprint. This role is crucial in driving revenue growth through strategic cross-sell and upsell initiatives. The incumbent would be responsible for helping the customers adopt the solution with ease, optimizing their product experience and guiding them to internal support teams if need be. This role entails nurturing and co-selling with partners where a rep. will be responsible for the entire gambit of account management like Strategic Account planning, Client Need assessment, building connects strategies with multiple stakeholders, conducting extensive account reviews, driving growth through cross-selling / upselling, and building long-term relationships. KPIs for this role will be maximizing Net ARR by growing Gross and mitigating Cancels.
 </p>
 <p>
  <strong>
   What You&rsquo;ll Do As An Account Manager
  </strong>
 </p>
 <ul>
  <li>
   Plays a critical role in developing and managing relationships with large customers from the ICX-Reseller book of business.
  </li>
  <li>
   Build Connects and nurture strong relationships with managers and decision-makers in these large accounts. Expand business relationships beyond IT and Procurement into the C-Suite. You will need to map target org at departmental level to succeed in this role.
  </li>
  <li>
   Drive revenue growth by identifying upsell and cross-sell opportunities. You would be responsible for driving Net ARR from the allocated customers for the various Digital Media solutions.
  </li>
  <li>
   One of the key measurement metrics will be how well a rep can reach out to the large book of business, building connections and engagements.
  </li>
  <li>
   Account manager&rsquo;s primary goal will be to understand Customer&rsquo;s business needs / pain points on document workflows &amp; creative content creation, offer solutions, and foster long-term partnerships that drive business growth.
  </li>
  <li>
   Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook. As an Account manager, you will be responsible and measured on how well you are executing on the key products such as Acrobat, Acrobat AI, Express, Acrobat Sign
  </li>
  <li>
   Research customer contracts and purchasing history in Adobe's various customer management systems &amp; external sources such as LinkedIn, ZoomInfo, etc. to figure out the expansion opportunity in an account.
  </li>
  <li>
   Devise customized connect strategy based on the account plan.
  </li>
  <li>
   Identify the segments that have a high propensity for Adobe&rsquo;s solutions and then plan customer outreach and meetings.
  </li>
  <li>
   Sell into multiple levels of an organization, performing outbound prospecting to existing customers to identify new business relationships.
  </li>
  <li>
   Engage customers daily via Teams / Video calls to conducting extensive account reviews.
  </li>
  <li>
   During the account review understand clients' strategic goals, challenges, and pain points, and propose tailored solutions to address them. Develop and execute strategic account plans that align with clients' business objectives.
  </li>
  <li>
   Lead negotiations and pricing discussions to achieve mutually beneficial outcomes.
  </li>
  <li>
   You will serve as a trusted advisor ensuring the successful deployment of products.
  </li>
  <li>
   Address any issues or concerns promptly to maintain positive client relationships.
  </li>
  <li>
   Stay informed about industry trends, regulatory changes, and the competitive landscape of Document / Creative domain. Provide clients with valuable insights and thought leadership on industry best practices.
  </li>
  <li>
   Collaborate with Solution Specialists to maximize footprint of growing Adobe Solution streams like Adobe Acrobat &amp; Sign, Creative Cloud, Substance, Stock etc.
  </li>
  <li>
   Act as the voice of the client within the organization, representing their interests and needs.
  </li>
 </ul>
 <p>
  <strong>
   What You Need To Succeed
  </strong>
 </p>
 <ul>
  <li>
   SMB/MM Segment exposure and proven ability to manage a large customer set.
  </li>
  <li>
   3 + Years&rsquo; experience in a similar role, with experience in selling SAAS solutions preferred.
  </li>
  <li>
   Proven track record leading a matrixed organization to sell SAAS solutions and the ability to expand influence on multiple stakeholders in the customer environment
  </li>
  <li>
   Ability to forge and maintain strong business relationships from IT to the C-Suite.
  </li>
  <li>
   Excellent communication and presentation skills and capable of presenting with any person, at any level within a customer.
  </li>
  <li>
   Proven experience of using quantitative and qualitative analysis to identify new sales opportunities.
  </li>
  <li>
   Should have skills that clearly demonstrate the ability to manage accounts and sell solutions.
  </li>
  <li>
   Flair for technology and ability to lead a customer conversation with value-selling rather than product features pitch.
  </li>
  <li>
   Ability to independently give basic product demos to customers.
  </li>
  <li>
   International Sales Experience with exposure to NA markets preferably.
  </li>
  <li>
   Working hours will coincide with the US Time Zones
  </li>
  <li>
   Bachelor&rsquo;s Degree or Equivalent
  </li>
 </ul>
 <p>
  <strong>
   Internal Opportunities
  </strong>
 </p>
 <p>
  Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We&rsquo;re glad that you&rsquo;re pursuing a new opportunity at Adobe!
 </p>
 <p>
  <strong>
   Put your best foot forward:
  </strong>
 </p>
 <ul>
  <li>
   Update your Resume/CV and Workday profile &ndash; don&rsquo;t forget to include your uniquely &lsquo;Adobe&rsquo; experiences and volunteer work.
  </li>
  <li>
   Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you&rsquo;re interested in.
  </li>
  <li>
   Check out these tips to help you prep for interviews.
  </li>
  <li>
   If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity &amp; Payroll.
  </li>
 </ul>
 <p>
  Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.
 </p>
 <p>
  At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you&rsquo;re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
 </p>
 <p>
  <em>
   Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.
  </em>
 </p>
 <p>
  <em>
   If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact
  </em>
  accommodations@adobe.com
  <em>
   .
  </em>
 </p>
 <p>
  Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 </p>
 <p>
  Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
 </p>
</div>


Customer Success Account Manager

Soluis

<div><p><b>Customer Success/ Account Manager- UAE</b></p>
<p><b>
Based Dubai with travel across UAE</b></p>
<p><b>
Permanent/ Full time contractor</b></p>
<p><b>
Salary dependent on experience: Base + OTE</b></p><p></p><p><br>
At Soluis we create engaging experiences beyond the boundaries of imagination that deliver a positive and lasting impact. We work with world leading organisations, focusing on real estate, leveraging appropriate technology to engage audiences using real-time games platforms delivering across the entire range of xR platforms.</p><p></p><p><b><br>
Due to growth, we are seeking a proactive Customer Success / Account Manager to manager our client relationships, ensuring smooth adoption and high-value outcomes across virtual twins, immersive installations, and real-estate visualisation solutions. You&rsquo;ll act as the client&rsquo;s trusted partner &mdash; managing ongoing support and success for existing clients while also helping showcase our solutions to potential new clients in person.</b></p><p></p><p><b><br>
You will:</b></p>
<ul>
<li>Serve as the first point of contact for existing clients, translating design intent into actionable guidance for visualisation teams.</li>
<li>Host Unreal Engine virtual twin sessions, immersive demos, and workshops</li>
<li>Capture client feedback, document decisions, and feed actionable insights into workflows and roadmaps.</li>
<li>Draft proposals and scopes, providing fast, clear turnarounds for client requests.</li></ul><br>
<p></p>
<p><b>
You have:</b></p>
<ul>
<li>3&ndash;6 years of experience in client success, account management, or project-side client partnerships within <b>architecture, real estate, or creative media production.</b></li>
<li>Hands-on experience with Unreal Engine, immersive environments, or XR/AV setups.</li>
<li>Strong stakeholder management, facilitation, and presentation skills, especially in-person demos.</li>
<li>Technical fluency to bridge client design teams and production workflows.</li>
<li>A degree in a relevant field (Architecture, Engineering, Interactive Media) or equivalent experience.</li></ul><br>
<p></p>
<p>
With experience of working in the UAE, you should have fluent written and spoken English and a driving licence.</p><p></p><p><br>
We look forward to hearing from you</p>
<p>
#LI-Remote</p></div>

Customer Success/ Account Manager- UAE

Soluis Group

<div>
 Based Dubai with travel across UAE
 <br/>
 <br/>
 Permanent/ Full time contractor
 <br/>
 <br/>
 Salary dependent on experience: Base + OTE
 <br/>
 <br/>
 At Soluis we create engaging experiences beyond the boundaries of imagination that deliver a positive and lasting impact. We work with world leading organisations, focusing on real estate, leveraging appropriate technology to engage audiences using real-time games platforms delivering across the entire range of xR platforms.
 <br/>
 <br/>
 Due to growth, we are seeking a proactive Customer Success / Account Manager to manager our client relationships, ensuring smooth adoption and high-value outcomes across virtual twins, immersive installations, and real-estate visualisation solutions. You&rsquo;ll act as the client&rsquo;s trusted partner &mdash; managing ongoing support and success for existing clients while also helping showcase our solutions to potential new clients in person.
 <br/>
 <br/>
 <strong>
  You Will
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the first point of contact for existing clients, translating design intent into actionable guidance for visualisation teams.
  </li>
  <li>
   Host Unreal Engine virtual twin sessions, immersive demos, and workshops
  </li>
  <li>
   Capture client feedback, document decisions, and feed actionable insights into workflows and roadmaps.
  </li>
  <li>
   Draft proposals and scopes, providing fast, clear turnarounds for client requests.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3&ndash;6 years of experience in client success, account management, or project-side client partnerships within architecture, real estate, or creative media production.
  </li>
  <li>
   Hands-on experience with Unreal Engine, immersive environments, or XR/AV setups.
  </li>
  <li>
   Strong stakeholder management, facilitation, and presentation skills, especially in-person demos.
  </li>
  <li>
   Technical fluency to bridge client design teams and production workflows.
  </li>
  <li>
   A degree in a relevant field (Architecture, Engineering, Interactive Media) or equivalent experience.
   <br/>
   <br/>
  </li>
 </ul>
 With experience of working in the UAE, you should have fluent written and spoken English and a driving licence.
 <br/>
 <br/>
 We look forward to hearing from you
 <br/>
 <br/>
</div>


DocuSign

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><div><br>
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&rsquo;s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign&rsquo;s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).</div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You'll Do</b></h2><div><p><br>
As a Strategic Customer Account Manager (CSAM), you&rsquo;ll manage a portfolio of our most strategic customers to ensure they&rsquo;re achieving maximum value from their investment in Docusign. You&rsquo;ll play a key role in securing renewals, expanding adoption, and driving growth while serving as a trusted advisor across all phases of the customer lifecycle. You&rsquo;ll partner closely with Account Executives and cross-functional teams to identify business opportunities, resolve escalations, and ensure long-term customer success. You thrive in a fast-paced environment, act with urgency, and bring a solutions-oriented mindset to every interaction.</p></div><p></p><div><p>
This position is an individual contributor role reporting to Senior Manager, Customer Success Account Management.</p></div><p></p><p><b>
Responsibility</b></p><ul><li>
Drive strategic renewal and adoption outcomes for a portfolio of top-tier customers</li><li>
Deliver on revenue, bookings, billings and customer value targets</li><li>
Identify and mitigate risk early through proactive stakeholder engagement and executive alignment</li><li>
Lead win-win renewal negotiations that maintain and grow customer trust</li><li>
Conduct regular business reviews to align on goals and highlight value from Docusign solutions</li><li>
Own and execute full adoption strategies across customers, leveraging internal cross-functional teams</li><li>
Serve as escalation point of contact and guide resolution efforts for any customer concerns</li><li>
Partner with Sales, Product, Pricing, Legal, and other teams to develop risk mitigation and growth strategies</li><li>
Act as a Docusign subject matter expert to support customer goals and elevate their success</li><li>
Evaluate customer usage and behavioral data to prioritize engagement and investment</li><li>
Support account planning and surface new growth opportunities with Account Executives</li><li>
Travel occasionally (~10%) to deepen customer relationships</li><li>
Ensure CRM hygiene and accuracy of forecasts, opportunities, and internal documentation</li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Job Designation</b></h2><div><p><b><br>
Remote:</b></p>
Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.</div><div></div><div><p><br>
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.</p></div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You Bring</b></h2><div><p><b><br>
Basic</b></p></div><ul><li>
BA/BS degree or equivalent work experience</li><li>
8+ years in Sales, Renewal Management, Account Management or Customer Success within SaaS</li><li>
Experience negotiating complex, high-value contracts</li><li>
Experience with Salesforce</li></ul><div><p><b><br>
Preferred</b></p></div><ul><li>
History of meeting/exceeding performance and quota targets</li><li>
Familiarity with enterprise deal cycles and working with executive stakeholders</li><li>
Experience leading adoption strategies and influencing change across organizations</li><li>
Strategic mindset with the ability to articulate value to senior leaders</li><li>
High level of adaptability and urgency</li><li>
Strong communication, collaboration and relationship-building skills</li><li>
Ability to analyze customer data and translate into action</li><li>
ROI/value analysis experience</li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Wage Transparency</b></h2><div><br>
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.</div><div></div><div><br>
Based on applicable legislation, the below details pay ranges in the following locations:</div><div></div><div><br>
California: $106,200.00 - $151,525.00 base salary</div><div></div><div><br>
Illinois, Colorado, Massachusetts and Minnesota: $100,900.00 - $146,350.00 base salary</div><div></div><div><br>
Washington, Maryland, New Jersey and New York (including NYC metro area): $100,900.00 - $146,025.00 base salary</div><div></div><div><br>
Washington DC: $106,200.00 - $146,025.00 base salary</div><div></div><div><br>
Ohio: $95,900.00 - $139,100.00 base salary</div><div></div><div><br>
This role is also eligible for the following:</div><ul><li>
Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.</li><li>
Stock: This role is eligible to receive Restricted Stock Units (RSUs).</li></ul><div></div><div><p><br>
Global benefits</p>
provide options for the following:</div><ul><li>
Paid Time Off: earned time off, as well as paid company holidays based on region</li><li>
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement</li><li>
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment</li><li>
Retirement Plans: select retirement and pension programs with potential for employer contributions</li><li>
Learning and Development: options for coaching, online courses and education reimbursements</li><li>
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events</li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Life At Docusign</b></h2><div><p><b><br>
Working here</b></p></div><div>
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what&rsquo;s right, every day. At Docusign, everything is equal.</div><div></div><div><br>
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you&rsquo;ll be loved by us, our customers, and the world in which we live.</div><div></div><div><p><b><br>
Accommodation</b></p></div><div>
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.</div><div></div><div><br>
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.</div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Our global benefits</b></h3>
<div></div><div><div><div><h4 class="jobSectionHeader"><b>Paid time off</b></h4>
<div>Take time to unwind with earned days off, plus paid company holidays based on your region.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Paid parental leave</b></h4>
<div>Take up to six months off with your child after birth, adoption or foster care placement.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Full health benefits</b></h4>
<div>Options for 100% employer-paid health plans from day one of employment.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Retirement plans</b></h4>
<div>Select retirement and pension programs with potential for employer contributions.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Learning &amp; development</b></h4>
<div>Grow your career with coaching, online courses and education reimbursements.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Compassionate care leave</b></h4>
<div>Paid time off following the loss of a loved one and other life-changing events.</div></div></div></div></div>

Strategic Customer Success Account Manager

Creative Collaborations Inc

<p>Creative Collaborations is searching for motivated individuals to join our growing Client Account Management team! Our team's commitment to excellence in customer service and sales support has allowed us to partner with one of the largest telecommunications companies in the nation. As a growing client services leader in the Durham area, we are seeking solution-oriented individuals with a passion for delivering exceptional customer service, stellar sales support, and long-term client satisfaction.</p><p>As a Client Account Manager with Creative Collaborations, you will be responsible for providing a positive and insightful experience for all clients. This includes offering hands-on customer service, consultative sales support, and consistent communication before, during, and after point of sales. You will take ownership of a portfolio of client accounts, managing interactions and records every step of the way to ensure seamless customer experiences that create lasting brand impressions. Client Account Managers will utilize their strong problem-solving, sales, and communication abilities to expand our client service and marketing efforts.</p><p><b>Client Account Manager Requirements:</b></p><ul><li>Ability to assess customer needs through active listening and face-to-face client engagement</li><li>Build and maintain client relationships by utilizing a direct and needs-based sales approach</li><li>Review new and existing service plans, demonstrating expert knowledge of products and services in order to offer tailored service solutions</li><li>Accurately record all client interactions, keeping a detailed report of client inquiries, questions, complaints, and feedback</li><li>Assist clients throughout their installation process and beyond the point of sales to ensure long term customer satisfaction and retention</li></ul><p><b>What We Offer Client Account Managers:</b></p><ul><li>Extensive training and ongoing education opportunities to refine and develop essential skills for long-term success</li><li>Engagement in charitable and community-based events</li><li>Collaborative and friendly work environment</li><li>Opportunity to make a meaningful impact on members of the local community</li></ul><p><b>Entry Level Qualifications:</b></p><ul><li>High School Diploma or equivalent</li><li>Commitment to client success and solution oriented mindset</li><li>Background in client-facing industries such as retail, sales, restaurant, or hospitality service-related fields</li><li>Adaptability to diverse groups of individuals</li><li>Ability to work flexible hours, including weekends and evenings</li></ul><p>Job Type: Full-time</p><p>Pay: $48,500.00 - $56,000.00 per year</p><p>Work Location: In person</p>

Client Account Manager

Diversey

<div>
 <p>
  F&amp;B Account Manager
 </p>
 <p>
  <br/>
 </p>
 <p>
  General Scope:
 </p>
 <p>
  The F&amp;B Account Manager is responsible for managing one or more assigned Food &amp; Beverage (F&amp;B) customer accounts. The primary objective is to create customer value through expert technical service, ensure revenue retention, maintain profit margins, and identify opportunities for product growth within existing accounts. While acquiring new business may occur, this is not the core focus of the role.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities:
 </p>
 <p>
  Manage and grow assigned F&amp;B customer accounts.
 </p>
 <p>
  Deliver technical service and application support to ensure customer satisfaction and retention.
 </p>
 <p>
  Identify opportunities for up-selling and cross-selling products within assigned accounts.
 </p>
 <p>
  Maintain pricing discipline and gross profit targets.
 </p>
 <p>
  Analyze customer needs and usage trends to recommend tailored solutions.
 </p>
 <p>
  Prepare account reviews and performance reports as required.
 </p>
 <p>
  Coordinate with internal teams (technical, supply chain, marketing) to fulfill customer needs.
 </p>
 <p>
  Ensure full compliance with company safety and ethical standards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Knowledge &amp; Expertise:
 </p>
 <p>
  Deep understanding of F&amp;B industry processes and challenges.
 </p>
 <p>
  Applied technical knowledge of chemical solutions and sanitation processes used in F&amp;B production environments.
 </p>
 <p>
  Familiarity with HACCP, ISO, and local food safety regulations.
 </p>
 <p>
  Strong relationship management and communication skills.
 </p>
 <p>
  Proficiency in CRM systems and Microsoft Office suite.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Job Complexity:
 </p>
 <p>
  Works independently on moderately complex service and account management tasks.
 </p>
 <p>
  Conducts root cause analysis, prepares service recommendations, and implements corrective actions.
 </p>
 <p>
  Interprets technical data and performance metrics to drive customer success.
 </p>
 <p>
  May mentor or guide junior team members.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Impact:
 </p>
 <p>
  Direct impact on customer retention, sales revenue, and gross margin.
 </p>
 <p>
  Plays a key role in maintaining client satisfaction and long-term partnerships.
 </p>
 <p>
  Errors could affect contract renewal or customer perception.
 </p>
</div>


Account Manager

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