customer account manager

Digi International

<div>Since 1985, Digi International has been a pioneer in wireless communication, forging the future for connected devices and responding to the needs of the people and enterprises that use them. Before the Internet of Things was a thing, we built M2M and IoT devices, adapted to evolving network standards, and optimized data communications around the most advanced protocols and emerging technologies. From radio frequency modems to gateways, cellular routers, networking devices, embedded system-on-modules (SOM) and single-board computers (SBCs), Digi's solutions have continually grown to serve an extensive breadth of applications across the IoT landscape. Today, our IoT offerings include sensor-based solutions, a sophisticated platform for remotely monitoring device deployments of any size, anywhere, as well as professional design, implementation and certification teams to help you carry out your vision, no matter how large or small.

This position will be based in Boise, ID (Remote) or Hopkins, MN (Hybrid)

Position

We are expanding our Customer Success organization with a dedicated Customer Success Account Manager (CSAM) to support our growing customer base and strengthen our go-to-market execution. This is a strategic role focused on building and maintaining strong, long-term relationships with key clients to drive revenue growth and ensure client satisfaction. This role is ideal for someone who thrives in a fast-paced environment, loves building customer relationships, and excels at blending customer service, sales support, and operational excellence. The ideal candidate combines relationship-building skills with a strong operational mindset and a passion for continuous improvement.

What You Will Do
<ul><li>Renewal Management 
You, along with your territory team will support and drive a proactive renewal process by engaging customers 90/60/30 days, etc. ahead of contract expiration, ensuring alignment on value, pricing, and next steps. You will track all interactions in internal systems, identify risks early, and take action to mitigate churn while creating a seamless and predictable renewal experience. Churn success is measured by a 4% reduction from FY25. 
</li>
<li>Tools Proficiency 
You will leverage tools such as NetSuite and other internal systems to create quotes, manage customer records, and maintain high-quality data across the customer lifecycle. You will also be encouraged to adopt and utilize AI-powered tools to streamline workflows, enhance data accuracy, uncover insights, and improve overall efficiency in customer and operational processes. 
</li>
<li>Lead Follow-Up &amp; New Customer Development 
You will follow up on inbound and outbound leads within 72 business hours, document interactions, qualify opportunities, and help build an early-stage pipeline. This includes light research, consistent outreach, and partnering with internal teams to ensure leads are engaged and progressed appropriately. 
</li>
<li>Pipeline &amp; Forecast Management 
You, along with your regional team, will maintain clean, accurate opportunity data to support forecasting and leadership visibility. This includes updating status changes, logging activities, reviewing metrics, and ensuring opportunities have clear next steps to keep deals moving forward. Notes should be within the last 30 days. Opportunities should be reviewed regularly to allow for accurate forecasting. 
</li>
<li>CSM/RSM Support &amp; Partnership 
You will work closely with regional sales and customer success teams to support smaller deals and administrative follow-through. This includes assisting with quotes, pricing, customer updates, and participating in team check-ins to stay aligned on customer needs and open items.</li>
</ul>
Who You Are and What You Bring
<ul>
<li>2&ndash;5 years of experience in customer success, business development, inside sales, sales support, or account management.</li>
<li>Strong communication skills with a customer-first mindset.</li>
<li>Ability to manage multiple tasks, deadlines, and stakeholders with precision.</li>
<li>A proactive, curious mindset with a drive to improve processes and elevate customer experience.</li>
<li>Comfort working cross-functionally with Sales, Marketing, Operations, and Customer Support teams.</li>
</ul>
Desired But Not Required
<ul>
<li>Proficiency with CRM systems (NetSuite experience strongly preferred).XXX</li>
</ul>
<ul><li>Please note that we are unable to provide visa sponsorship for this position. This includes, but is not limited to, work visas, employment-based visas, or residency sponsorship. Candidates must have valid work authorization in the United States at the time of application. Visa applications of any kind will not be considered.</li></ul>

Digi International offers a distinctive Total Rewards package including a short-term incentive program, new hire stock award, paid parental leave, open (uncapped) PTO, and hybrid work environment in addition to our competitive medical, health &amp; wellbeing and compensation offerings.

The anticipated base pay range for this position is $67,000 &ndash; $101,000. Pay ranges are determined by role, job level and primary job location. The range displayed reflects the reasonable range we anticipate paying for this position and reflects the cost of labor within several U.S. geographic markets. The specific salary offered within the range will depend on various factors including, but not limited to the candidate&rsquo;s relevant and prior experience, education, skills, and primary work location. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each position. Pay ranges are typically reviewed and updated annually.

At Digi, we embrace diversity and inclusion among our teammates. It is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates.</div>

Account Manager II/Customer Success Account Manager

American Diamond Logistics

<div>Position: Account Manager 
About ADL 
American Diamond Logistics is a fully licensed domestic and international 3PL specializing in FTL, LTL, flatbed, refrigerated, intermodal, and air/ocean freight. The company has experienced consistent growth and is building the infrastructure and team required to support continued expansion.

ADL operates with a straightforward philosophy: treat people well and execute at a high level on every shipment. 
Position Overview 
The Account Manager partners with an assigned Sales Representative to manage and grow an established portfolio of shipper accounts. This role serves as the primary link between the customer and internal operations, ensuring service consistency while identifying opportunities to expand and strengthen each relationship.

This is a hybrid role by design. Account Managers are expected to operate confidently in customer-facing environments while maintaining a strong command of execution. While dedicated operational support exists, this position requires the ability to step in, take ownership, and perform at a high level when the situation demands it. 
Key Responsibilities
<ul>
<li>Partner with Sales to manage and grow a portfolio of key accounts</li>
<li>Develop and maintain relationships across multiple levels within customer organizations</li>
<li>Lead QBRs and business reviews using internal data and market insights to identify trends and opportunities</li>
<li>Manage the full bid lifecycle in coordination with the pricing team, including RFPs, rate negotiations, and contract implementation</li>
<li>Work with operations to establish and maintain SOPs and customer-specific KPIs</li>
<li>Maintain a working knowledge of account-level execution and step into load coverage when required</li>
<li>Serve as the primary point of contact for assigned customers, maintaining a high standard of communication and service</li></ul> 


Qualifications
<ul>
<li>5+ years of experience in an Account Management role, specifically in the 3PL space.</li>
<li>Demonstrated ability to operate effectively in both customer-facing and operational roles</li>
<li>Strong analytical skills with the ability to interpret data and communicate insights clearly</li>
<li>Professional written and verbal communication skills</li>
<li>Strong organizational skills with the ability to manage competing priorities</li>
<li>Proficiency in Microsoft Office, particularly Excel</li>
<li>Bachelor&rsquo;s degree preferred</li></ul> 


Compensation 
Competitive base salary. Details will be discussed during the interview process.</div>

Account Manager

RLS Logistics

<div><h2 class="jobSectionHeader">About RLS Logistics</h2>
RLS Logistics is a nationally recognized cold chain logistics provider (3PL) offering LTL and TL transportation, cold storage warehousing, and e-commerce fulfillment services. Founded in 1968, we are a family-owned company experiencing rapid growth&mdash;and we&rsquo;re looking for energetic, hardworking individuals to grow with us.<div>
&ldquo;Here at RLS, we are excited about the direction our company is headed, and the main reason is because of our team members. RLS does not make a product; we provide a service, and the level at which we are able to provide those services is a direct reflection of the strength of our team. Our customers can focus on what they do best and trust us to do what we do best.&rdquo; 
&mdash; Russell Leo</div>
Position Summary Account Manager The Account Manager is a freight broker, responsible for managing all aspects of customer shipments from pickup through final delivery. This role focuses on building strong customer relationships, ensuring service excellence, identifying growth opportunities, and driving profitability.
What You'll Be Doing<ul><li>
Manage customer shipments from pickup to final delivery</li><li>
Maintain and grow customer relationships through ongoing communication and business reviews</li><li>
Supervise and support Account Coordinators to ensure customer and carrier satisfaction</li><li>
Negotiate rates and secure carriers to maximize service levels and profitability</li><li>
Optimize routes, freight, and vehicle capacity</li><li>
Meet or exceed performance metrics set by management</li><li>
Provide insight on market conditions during customer and carrier negotiations</li><li>
Exercise independent judgment when approving credit/debit adjustments</li><li>
Provide feedback on Carrier Support performance for evaluations</li><li>
Participate in interviewing and screening Carrier Support candidates</li><li>
Perform additional duties as assigned by management</li></ul>
What You'll Need
Education<ul><li>
Bachelor's degree OR equivalent experience</li></ul>
Experience<ul><li>
4+ years of transferable professional experience</li><li>
1+ year of freight brokerage experience</li></ul>
Certifications<ul><li>
Certified Transportation Broker (CTB) preferred, not required</li></ul>
Travel<ul><li>
Minimal</li></ul>
Physical Requirements<ul><li>
N/A</li></ul>
Behavioral Expectations<ul><li>
Be Humble</li><li>
Stay Hungry</li><li>
Live Smart</li></ul>
Work Environment<ul><li>
Fast-paced, challenging environment with growth opportunities</li><li>
Office setting</li><li>
Business casual attire</li></ul>
Schedule<ul><li>
Monday &ndash; Friday, 8:00 AM &ndash; 5:00 PM</li></ul>
Compensation &amp; Benefits Annual Potential Earnings: Competitive (based on experience)
Benefits Include:<ul><li>
Medical, Dental, &amp; Vision Insurance</li><li>
Paid Time Off (PTO)</li><li>
401(k) with Company Match</li><li>
Team member recognition awards</li><li>
Education and development opportunities</li></ul>
Reporting Structure This position reports to the Operations Manager, Freight Brokerage.
RLS Logistics is an Equal Opportunity Employer (EOE)
vpQfwQ4smR</div>

Barkley Reserve

<div>
 
 Barkley Reserve is currently interviewing for an Entry Level Account Manager in our business development and sales department. As an Account Manager, you will act as the go-between for our clients and the customers you acquire.
 
 
 
 
 
 Additionally, at Barkley we are a tight-knit team that thrives on building each other up! The ideal candidate is someone who enjoys a team environment, has a sportsmanship mentality, an impeccable work ethic, and strives to exceed goals.
 
 
 
 
 
 Entry Level Account Manager Job Functions :
 
 <ul>
 <li>
 Engage with customers, in-person, in a professional, friendly manner
 </li>
 <li>
 Operates as the point of contact for assigned customers in your given sales territory on behalf of two major companies in the telecom and smart-home industries
 </li>
 <li>
 Generate sales among customer accounts
 </li>
 <li>
 Answer customer queries and identifies new business opportunities
 </li>
 <li>
 Work with the team on sales goals and business development needs
 </li>
 </ul>
 
 
 
 
 Skills of the ideal Entry Level Account Manager :
 
 <ul>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 A polite, friendly and diplomatic manner
 </li>
 <li>
 Excellent communication skills, both written and verbal
 </li>
 <li>
 Good negotiation skills
 </li>
 <li>
 The ability to generate ideas
 </li>
 <li>
 The ability to prioritize and manage several different tasks at once
 </li>
 <li>
 BS Degree is preferred but not required with relevant work experience
 </li>
 <li>
 Ability to work full-time and reliably commute to the office
 </li>
 <li>
 0-3 years of relevant work experience (especially working with customers; restaurant and retail experience is a major plus!)
 </li>
 </ul>
 
 
 
 
 Benefits for the Entry Level Account Manager role:
 
 <ul>
 <li>
 Leadership development
 </li>
 <li>
 Extensive training
 </li>
 <li>
 Positive and supportive teamwork environment (we love a little friendly competition, too! if you've played sports, you know what we mean ;) )
 </li>
 <li>
 Recognition and incentives
 </li>
 <li>
 Pay and traditional benefits will further be discussed in the interview process (we offer paid training, weekly pay plus bonuses, etc.)
 </li>
 </ul>
 
 
 
 
 Thank you for your interest! Upon the submission of your application, if found qualified, please expect a call from our hiring department.
 
 
 
 
</div>

Account Manager Entry Level

JPC Connectivity

Job Description We are seeking a proactive and customer-oriented Account Manager to manage strategic relationships with major Cloud Service Providers customers like Google, Oracle, Microsoft, and AWS in the server and datacenter industry.This role will focus on daily project coordination, customer communication, and account development. You will work closely with our Field Application Engineers (FAEs) and Program Manager (PMs), who will provide full technical support, allowing you to focus on relationship building and commercial success.Responsibilities:<ul><li>Act as the primary point of contact for assigned Cloud Service Providers customers like Google, Oracle, Microsoft, and AWS customer accounts.</li><li>Track and follow up on project schedules, RFQ/RFI processes, and sample deliveries.</li><li>Maintain close communication with customers&rsquo; procurement, PM, and engineering teams.</li><li>Coordinate with internal cross-functional teams including FAE, production, logistics, and product management.</li><li>Identify new opportunities for design-in and commercial expansion.</li><li>Prepare internal reports and participate in quarterly business reviews (QBRs).</li><li>Support business development activities including on-site customer visits and trade show participation when needed.</li></ul>Qualifications:<ul><li>Bachelor's degree in Business, Engineering, or a related field.</li><li>2&ndash;5 years of experience in B2B sales, account management, or project coordination, preferably in hardware or electronic components.</li><li>Experience working with OEM/ODM customers in the server, storage, or networking industry is a strong plus.</li><li>Excellent interpersonal and communication skills in English (Mandarin is a plus).</li><li>Ability to prioritize, manage time effectively, and handle multiple accounts simultaneously.</li><li>Team player with a proactive, problem-solving mindset.</li></ul>Preferred Skills:<ul><li>Experience with Datacenter Networking or Telecom applications.</li><li>Knowledge of reverse engineering processes and manufacturing techniques for custom cable solutions.</li></ul>Benefits:<ul><li>Competitive salary and performance-based incentives.</li><li>Comprehensive health, dental, and vision insurance.</li><li>Opportunities for professional growth and development.</li><li>Collaborative and innovative work environment with exposure to industry-leading clients.</li></ul>Job Type: Full-timePay: $70,000.00 - $80,000.00 per yearBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: Hybrid remote in Milpitas, CA 95035

PalAmerican Security

<div>Win team experience a plus 
Microsoft office experience necessary 
American Heritage - Account Manager
Are you a highly skilled and motivated individual looking to oversee daily operations? Do you thrive in building strong relationships with clients and employees while ensuring top-notch security services? If yes, then this role is perfect for you!
Join American Heritage as an Account Manager. In this role, you will lead a team of security officers and supervisors, ensuring high-quality security services are provided to safeguard people and property. You will coordinate essential support services, maintain positive client relationships, and meet financial and operational objectives while delivering exceptional customer service.
Essential Functions:<ul><li>
Oversee daily security operations at the assigned client site.</li><li>
Lead and support a team of security officers and supervisors.</li><li>
Establish and maintain positive relationships with clients and team members.</li><li>
Coordinate support services to manage the client site efficiently.</li></ul>
Additional Responsibilities:<ul><li>
Ensure contract compliance and required reporting.</li><li>
Handle escalated security issues and emergency situations.</li><li>
Communicate staffing needs and develop staff through coaching and training.</li><li>
Manage equipment, supplies, and vehicles at the account(s).</li></ul>
Qualifications:<ul><li>
Associate&rsquo;s or Four-year degree in Criminal Justice, Business Administration, or related field.</li><li>
At least 8 years of business management/supervisory experience.</li><li>
Ability to develop customer relationships and manage multiple priorities.</li><li>
Outstanding interpersonal and communication skills.</li></ul>
Benefits:<ul><li>
Paid Time Off</li><li>
Health, Dental, Vision, and Life Insurance</li><li>
Mileage Reimbursement</li></ul>
If you are a dynamic individual with a passion for security management, apply now to be a part of our innovative team at American Heritage Security!
Location: AH - IL - Chicago
PPS provides a full suite of private contract security and patrol services with a customer-focused culture that is unique to the industry. We are able to tailor our offerings to clients' needs due in-part to our well-trained personnel with varied backgrounds that include law enforcement, private security, customer service, and military experience.
Pay: $70000.00 - $75000.00 / year
Benefits:<ul><li>
Paid time off</li><li>
Health insurance</li><li>
Dental insurance</li><li>
Vision insurance</li><li>
Life insurance</li></ul>
Job Type: fulltime
Schedule:<ul><li>
Monday to Friday</li><li>
On call</li></ul>
Education: Associate's degree
Work location: On-site</div>

Green Wave Ingredients

Company Information:Ingredients Online, operated by Green Wave Ingredients, is a leading B2B e-commerce marketplace connecting buyers and sellers of raw ingredients across dietary supplements, food &amp; beverage, animal nutrition, and personal care industries. We are revolutionizing ingredient sourcing through digital innovation, global reach, and supply chain transparency.We are looking to add an experienced Account Manager who will be responsible for managing products GWI owns. In addition, our account managers are also able to source ingredients from suppliers and collaborate with purchasing to procure goods. An ideal candidate for this position should be energetic, proactive, able to multi-task, and comfortable taking the lead in group and one-on-one meetings with suppliers.Scope of Work:<ul><li>Be the main point of contact for assigned products</li><li>Develop and maintain a comprehensive understanding of your products, which includes product sourcing and understanding market demand and prices for assigned products</li><li>Collaborate with purchasing department to procure products from suppliers</li><li>Communicate and explain the progress of products/services through establishing relationships and building strong rapport</li><li>Audit and review products on a monthly basis &ndash; prepare reports to share with Purchasing Manager</li><li>Audit and review products on a quarterly basis &ndash; prepare reports to share with suppliers.</li><li>Assist Purchasing Department in gathering and analyzing product data.</li><li>Take ownership and accountability over assigned products</li><li>Manage existing product catalog to ensure accurate presentation online</li><li>Investigate product discrepancies, collect information, and correct</li><li>Work with the Purchasing Department to maintain inventory levels</li><li>Work with suppliers/vendors to add more products to our catalog and assist with the process</li><li>Ensure that all factory and product certifications/documents are up to date</li><li>Facilitate communication with sales and customer service representatives regarding special requests or instructions on products and orders</li><li>Communicate effectively with other departments</li></ul>Qualifications:<ul><li>At least 2 years of E-Commerce/ Customer Service experience</li><li>Some experience in purchasing, sourcing, or product management</li><li>Strong attention to detail, analytical/problem-solving skills and ability to use data to make decisions</li><li>Ability to work independently and demonstrate sound judgment</li><li>Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines</li><li>Excellent written and verbal communication skills</li><li>Experience using tools such as Microsoft Excel, Word, OneDrive, NetSuite or similar ERP and CRM software&rsquo;s</li><li>Preferred experience in account management, customer service, marketing, or other related industries</li><li>Strong verbal and written English communication skills required</li></ul>Work Setup Requirements (WFH)<ul><li>Fully operational workstation equipped with:</li><li>Working computer with camera</li><li>Noise-cancelling headset</li><li>Stable primary internet connection with backup</li><li>Power backup (UPS, generator, etc.)</li><li>Must be able to work night shift aligned with US Pacific Time.</li></ul>Job Type: Full-timePay: E&pound;35,245.37 - E&pound;43,378.91 per monthApplication Question(s):<ul><li>Do you have experience using tools such as Asana, NetSuite or similar ERP and CRM software&rsquo;s?</li><li>Do you have experience working in suppliers/vendors to add more products to our catalog and assist with the process?</li><li>Do you have experience in ingredients, food and beverage, nutraceuticals, cosmetics, or animal feed industries?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>purchasing assistant: 2 years (Required)</li><li>Account Manager: 2 years (Preferred)</li></ul>Work Location: Remote

Account Manager - NSD

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