customer account manager

Microsoft

<div></div><div><h1 class="jobSectionHeader"><b>Customer Success Account Manager (CSAM) - Bangalore/ Noida</b></h1><div><div><p>
Multiple Locations, India</p></div></div><p></p><div><div><div><div><br>
Date posted</div><div><b>
Oct 08, 2025</b></div></div></div><div><div><div>
Job number</div><div><b>
1886967</b></div></div></div><div><div><div>
Work site</div><div><b>
4 days / week in-office</b></div></div></div><div><div><div>
Travel</div><div><b>
0-25</b><b> </b><b>%</b></div></div></div><div><div><div>
Role type</div><div><b>
Individual Contributor</b></div></div></div><div><div><div>
Profession</div><div><b>
Customer Success</b></div></div></div><div><div><div>
Discipline</div><div><b>
Customer Success Account Mgmt</b></div></div></div><div><div><div>
Employment type</div><div><b>
Full-Time</b></div></div></div></div><div></div><div><div><div><h3 class="jobSectionHeader"><b>
Overview</b></h3><div><p>
With over 17,000 employees worldwide, the mission of the Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. Come join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.</p><p></p><p><br>
Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?</p><p></p><p><br>
As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.</p><p><br>
</p><p><i>This role is flexible in that you can work up to (25%) from home.</i></p><p><b><i><br>
</i></b></p></div></div></div><div><div><h3 class="jobSectionHeader"><b>Qualifications</b></h3><div><ul><li>
Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience<ul><li>
OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience</li><li>
OR equivalent experience</li></ul></li><li>
5+ years relevant work experience within customer industry</li><li>
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)</li><li>
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification</li><li>
Project Management Institute (PMI) or equivalent Project Management certification</li><li>
Prosci or equivalent certification</li></ul></div></div></div><div></div><div><div><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><div><ul><li>
Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.</li><li>
Customer Success Leadership and Customer Strategy and Growth: You will listen to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account.</li><li>
You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.</li><li>
Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.</li><li>
You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives.
</li><li>You will meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage an</li><li>
understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue.</li></ul></div></div></div></div><div></div><div><div><div>
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.</div></div><div><div><div>
&#60116;</div>Industry leading healthcare</div><div><div>
&#59326;</div>Educational resources</div><div><div>
&#59628;</div>Discounts on products and services</div><div><div>
&#60157;</div>Savings and investments</div><div><div>
&#63586;</div>Maternity and paternity leave</div><div><div>
&#59927;</div>Generous time away</div><div><div>
&#60241;</div>Giving programs</div><div><div>
&#61396;</div>Opportunities to network and connect</div></div></div><div></div><div><div><div>
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div></div></div></div><p></p>

Customer Success Account Manager (CSAM)

<div><p>With over 17,000 employees worldwide, the mission of the Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. Come join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.</p><p></p><p><br>
Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?</p><p></p><p><br>
As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.</p><p><br>
</p><p><i>This role is flexible in that you can work up to (25%) from home.</i></p><p><b><i><br>
</i></b></p><h2 class="jobSectionHeader"><b>Responsibilities</b></h2><ul><li>
Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.</li><li>
Customer Success Leadership and Customer Strategy and Growth: You will listen to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account.</li><li>
You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.</li><li>
Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.</li><li>
You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives.
</li><li>You will meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage an</li><li>
understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue.</li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><ul><li>
Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience<ul><li>
OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience</li><li>
OR equivalent experience</li></ul></li><li>
5+ years relevant work experience within customer industry</li><li>
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)</li><li>
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification</li><li>
Project Management Institute (PMI) or equivalent Project Management certification</li><li>
Prosci or equivalent certification</li></ul><div></div>
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div>

Customer Success Account Manager (CSAM) - Bangalore/ Noida

Randstad Türkiye

<div>
 <p>
  Account Manager &ndash; End User Sales (Ankara)
 </p>
 <p>
  We are looking for an Account Manager to drive growth in Ankara by developing and executing sales strategies for business imaging and print solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Develop and implement sales plans for assigned customers and resellers.
  </li>
  <li>
   Identify new business opportunities, generate leads, and expand the customer portfolio.
  </li>
  <li>
   Build and maintain strong relationships with key decision makers.
  </li>
  <li>
   Manage opportunities through CRM, ensuring accurate pipeline tracking and forecasting.
  </li>
  <li>
   Support bid/tender processes and deliver solution-based sales proposals.
  </li>
  <li>
   Collaborate with internal teams to maximise customer satisfaction and service quality.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, Sales, or related field preferred.
  </li>
  <li>
   Proven sales experience in business/office print solutions. (5-6 years of experience)
  </li>
  <li>
   Familiarity with government tenders is an advantage.
  </li>
  <li>
   Strong relationship management, negotiation, and communication skills.
  </li>
  <li>
   Commercial awareness with ability to develop solution-driven account plans.
  </li>
  <li>
   Analytical mindset with strong problem-solving skills.
  </li>
  <li>
   Proficient in MS Office; CRM experience is a plus.
  </li>
  <li>
   Fluent in Turkish and English.
  </li>
 </ul>
</div>


Account Manager

Terminal Supply Company

<div>Description:
<p>
Terminal Supply Company provides superior MRO parts and service for 57+ years. The industries we serve include but are not limited to truck, trailer, and heavy equipment repair. As well as fleet and municipality service/repair, and vehicle up-fitting and modification.</p><p><br>
<br>
Join a family owned business who is proud of our strong culture, long-standing customer relationships, and an average tenure of 10+ years!</p><p>
Our Inside Sales Account Manager will be responsible for establishing and developing positive selling relationships to a variety of customers, including prospective, active, inactive, key/national and new accounts. The Insides Sales Account Manager will be expected to meet monthly sales quotas and must also be customer service focused and driven to meet and exceed sales goals.</p><p><b>
This position becomes remote after 2 months of on-site training in Troy MI. Applicants must live within the area.</b></p>
Requirements:
<ul><li>Manage a portfolio of existing accounts, building strong relationships with key decision-makers to identify their needs and provide tailored solutions</li><li>
Generate new business through lead generation, outbound calls, and follow-up on inbound inquiries</li><li>
Maintain and update CRM system with accurate account and contact information, sales activities, and pipeline status</li><li>
Collaborate with cross-functional teams (marketing, product, customer support) to deliver excellent customer service and resolve any issues</li><li>
Meet or exceed sales targets and KPIs</li><li>
Continuously identify opportunities to upsell and cross-sell additional products and services to existing clients</li></ul><p><b>
Salary &amp; Benefits</b></p><ul><li>
$50,000-$60,000 guaranteed salary plus commission</li><li>
Established sales territory</li><li>
Health, Dental, Vision, and Life Insurance</li><li>
401K profit sharing</li><li>
Wellness Program</li></ul></div>

Inside Sales Account Manager

Johnson & Johnson

<div><p>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com</p><p><b>
Job Function:
</b></p>MedTech Sales<p><b>
Job Sub Function:
</b></p>Clinical Sales &ndash; Primary Care Physicians (Commission)<p><b>
Job Category:</b></p>
Business Enablement/Support<p><b>
All Job Posting Locations:</b></p>
Jeddah, Makkah, Saudi Arabia<p><b>
Job Description:</b></p><p><b>
About MedTech</b></p><p>
Fueled by innovation at the intersection of biology and technology, we&rsquo;re developing the next generation of smarter, less invasive, more personalized treatments.</p><p>
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech</p><p><b>
ACUVUE ACCOUNT MANAGER</b></p><p><b>
Location: Jeddah</b></p><p><b>
Contract: full-time</b></p><p><b>
About Vision</b></p><p>
Fueled by innovation at the intersection of biology and technology, we&rsquo;re developing the next generation of smarter, less invasive, more personalized treatments.</p><p>
Are you passionate about improving and expanding the possibilities of vision treatments? Ready to join a team that&rsquo;s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs &ndash; from the pediatric to aging eye &ndash; in a patient&rsquo;s lifetime.</p><p>
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
</p><p><b>You will be responsible for:</b></p><ul><li>
Operating as the lead point of contact for all matters specific to optical / medical channel in your territory</li><li>
Building and maintaining strong, long-lasting customer relationships across all assigned channels in your territory</li><li>
Leading all the aspects of customer account management, including negotiating annual contracts, following up on customer performance quarterly and annually</li><li>
Ensure timely communication of Johnson &amp; Johnson quarterly plan of actions with customers in assigned territory</li><li>
Inform customers about new products or promotions that are relevant to their needs or preferences. If customers have queries about delivery or product quality</li></ul><p>
Planning and analysis:</p><ul><li>
Planning calls to the clients (daily, weekly, monthly, quarterly) considering tasks of Client's potential development in SF.com</li><li>
Filling the data of visits in SF.com or reporting format</li><li>
Participating in creation of business plans for entrusted territory</li></ul><p>
Professional development:</p><ul><li>
Participation in training and educational courses according to the developed plan and for instructions of the sales manager</li><li>
Maintenance and development of necessary knowledge and abilities level</li></ul><p>
Interaction in department:</p><ul><li>
Account Manager collaboration for the purpose of sales skills improvement, products knowledge increase and overall effectiveness of work in department</li><li>
Availability control of the resources necessary for accomplishment of objectives by team</li></ul><p>
Reporting:</p><ul><li>
Timely and complete submission of calls on SF.com</li><li>
Regular update of the POA cycle plan and segmentation as aligned with line manager</li><li>
Timely providing other types of reporting and current operational information according to instructions</li></ul><p><b>
Qualifications / Requirements:</b></p><ul><li>
Education: University degree: must be in Optometry or Pharmaceutical Science</li><li>
Previous Account Management experience (Minimum 2 years of relevant experience)</li><li>
Experience of the optical industry</li><li>
Language: English &amp; Arabic</li><li>
Self-motivated and able to work independently, yet ask for guidance when needed</li><li>
Account Manager must be persuasive and highly motivated to make sales. Since it is often necessary to establish a relationship with a client before a successful sale, they must also be patient and persistent</li><li>
Proficiency in Microsoft Office and acquaintance</li><li>
Strong communication and presentation skills</li><li>
Saudi national</li></ul></div>

ACUVUE Account Manager (Jeddah)

Johnson & Johnson MedTech

<div>
 At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
 <br/>
 <br/>
 <strong>
  Job Function
  <br/>
  <br/>
 </strong>
 MedTech Sales
 <br/>
 <br/>
 <strong>
  Job Sub Function
  <br/>
  <br/>
 </strong>
 Clinical Sales &ndash; Primary Care Physicians (Commission)
 <br/>
 <br/>
 <strong>
  Job Category
  <br/>
  <br/>
 </strong>
 Business Enablement/Support
 <br/>
 <br/>
 <strong>
  All Job Posting Locations:
  <br/>
  <br/>
 </strong>
 Jeddah, Makkah, Saudi Arabia
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  About MedTech
  <br/>
  <br/>
 </strong>
 Fueled by innovation at the intersection of biology and technology, we&rsquo;re developing the next generation of smarter, less invasive, more personalized treatments.
 <br/>
 <br/>
 Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
 <br/>
 <br/>
 <strong>
  ACUVUE ACCOUNT MANAGER
  <br/>
  <br/>
 </strong>
 <strong>
  Location: Jeddah
  <br/>
  <br/>
 </strong>
 <strong>
  Contract: full-time
  <br/>
  <br/>
 </strong>
 <strong>
  About Vision
  <br/>
  <br/>
 </strong>
 Fueled by innovation at the intersection of biology and technology, we&rsquo;re developing the next generation of smarter, less invasive, more personalized treatments.
 <br/>
 <br/>
 Are you passionate about improving and expanding the possibilities of vision treatments? Ready to join a team that&rsquo;s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs &ndash; from the pediatric to aging eye &ndash; in a patient&rsquo;s lifetime.
 <br/>
 <br/>
 Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
 <br/>
 <br/>
 <strong>
  You Will Be Responsible For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Operating as the lead point of contact for all matters specific to optical / medical channel in your territory
  </li>
  <li>
   Building and maintaining strong, long-lasting customer relationships across all assigned channels in your territory
  </li>
  <li>
   Leading all the aspects of customer account management, including negotiating annual contracts, following up on customer performance quarterly and annually
  </li>
  <li>
   Ensure timely communication of Johnson &amp; Johnson quarterly plan of actions with customers in assigned territory
  </li>
  <li>
   Inform customers about new products or promotions that are relevant to their needs or preferences. If customers have queries about delivery or product quality
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Planning And Analysis
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Planning calls to the clients (daily, weekly, monthly, quarterly) considering tasks of Client's potential development in SF.com
  </li>
  <li>
   Filling the data of visits in SF.com or reporting format
  </li>
  <li>
   Participating in creation of business plans for entrusted territory
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Professional Development
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Participation in training and educational courses according to the developed plan and for instructions of the sales manager
  </li>
  <li>
   Maintenance and development of necessary knowledge and abilities level
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Interaction In Department
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Account Manager collaboration for the purpose of sales skills improvement, products knowledge increase and overall effectiveness of work in department
  </li>
  <li>
   Availability control of the resources necessary for accomplishment of objectives by team
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Reporting
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Timely and complete submission of calls on SF.com
  </li>
  <li>
   Regular update of the POA cycle plan and segmentation as aligned with line manager
  </li>
  <li>
   Timely providing other types of reporting and current operational information according to instructions
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications / Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education: University degree: must be in Optometry or Pharmaceutical Science
  </li>
  <li>
   Previous Account Management experience (Minimum 2 years of relevant experience)
  </li>
  <li>
   Experience of the optical industry
  </li>
  <li>
   Language: English &amp; Arabic
  </li>
  <li>
   Self-motivated and able to work independently, yet ask for guidance when needed
  </li>
  <li>
   Account Manager must be persuasive and highly motivated to make sales. Since it is often necessary to establish a relationship with a client before a successful sale, they must also be patient and persistent
  </li>
  <li>
   Proficiency in Microsoft Office and acquaintance
  </li>
  <li>
   Strong communication and presentation skills
  </li>
  <li>
   Saudi national
  </li>
 </ul>
</div>


DoubleVerify

<div>
 <strong>
  Who we are
  <br/>
  <br/>
 </strong>
 DoubleVerify is a leading software platform for digital media measurement, data and analytics. DV's mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world's largest brands, publishers and digital ad platforms. DV's technology platform provides advertisers with consistent and unbiased data and analytics that can be used to optimize the quality and return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.
 <br/>
 <br/>
 <strong>
  What you'll do
  <br/>
  <br/>
 </strong>
 The Account Manager is responsible for servicing all aspects of customer accounts and relationships, a critical role. He/she will oversee all aspects of campaigns across kick-off, implementation, launch, reporting, remediation, and billing. The Account Manager will work closely and collaboratively with Sales, Implementation, Product Management, Engineering, and Finance teams to deliver world-class customer service and solutions to market. The Account Manager plays an integral role in recommending and implementing strategies for driving ongoing client product needs and will be responsible for educating customers about all aspects of the DoubleVerify product suite, and how products can be leveraged to meet their goals and objectives.
 <br/>
 <br/>
 <strong>
  Deliver Operational Excellence and superior service across your accounts
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Establish contact reports including: QBR delivery, Monthly office hours, feature update meetings and education sessions
  </li>
  <li>
   Have strategic conversations during all applicable client touch points (status calls, office hours, QBRs, outings, etc.) and regularly update manager with new information
  </li>
  <li>
   Execute against and maintain Strategic Account Plan for all Top Tier advertisers in your portfolio and review status of Top Tier accounts on monthly basis at a minimum, including: DV products used, spend trends, performance vs KPIs
  </li>
  <li>
   Keep abreast of industry &amp; client specific news for Top Tier clients and proactively provide suggestions for optimizations and new product/feature opportunities
  </li>
  <li>
   Identify common questions, trends and challenges: establish an action plan to improve knowledge retention for specific clients
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customer Retention throughout the year
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Identify potential churn risks and escalate immediately to the appropriate salesperson and your manager, following the outlined churn process including updating in Salesforce
  </li>
  <li>
   Provide updates monthly on important factors in churn including if they are speaking to a competitor, recurring issues and plans to address them, how aware they are of our full product offerings, and how engaged they are
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Time Management &amp; Efficient Task Completion
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Perform a monthly audit of your entire book of business and present it to you manager by the 10th of the following month to ensure we cover revenue and relationship, as well as account hygiene and any next steps.
  </li>
  <li>
   Clean-up AM dashboard on a weekly basis, ensuring all audit tasks are on track
  </li>
  <li>
   Upload all client related documents including reporting, marketing updates, and education sessions in Salesforce
  </li>
  <li>
   Completion of all internal tracker and status documents within designated timeframes, showcasing effective prioritization &amp; consistency of excellent quality in all tasks
  </li>
  <li>
   Ensure to provide regular updates to clients, partners and internal stakeholders as needed and see through every issue until resolved (providing confirmation to all parties)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Who you are
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2-4 years overall work experience
  </li>
  <li>
   1-2 years of experience in Sales or Account Management with a deep understanding of the online advertising industry
  </li>
  <li>
   Bachelor's Degree from an accredited institution
  </li>
  <li>
   Exceptional command of Microsoft Excel and PowerPoint
  </li>
  <li>
   Direct experience working at one or more of the following: advertising agency, publisher, ad network or demand side platform
  </li>
  <li>
   Experience with Ad Serving technology
  </li>
  <li>
   Comprehensive understanding the online media marketplace.
  </li>
  <li>
   Experience managing online media products and technologies such as experience with creative trafficking, campaign management, or ad serving.
  </li>
  <li>
   Self-motivated, independent thinker and a team player, who will hit the ground running.
  </li>
  <li>
   Proven ability to handle multiple deliverables with tight deadlines, manage competing priorities, and consistently perform in high-pressure environments.
  </li>
  <li>
   Outstanding written and verbal communication skills, capable of conveying issues clearly, making points concisely and ensuring successful overall communication channels.
  </li>
  <li>
   Ability to interact and communicate effectively with all levels of management including senior executive level.
  </li>
  <li>
   Organized with a rigorous attention to detail, drive for excellence, and a positive "can-do" approach.
  </li>
  <li>
   Passion and desire to play a key role in driving a new business to success in the advertising technology space.
   <br/>
   <br/>
  </li>
 </ul>
 The successful candidate's starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV. The estimated salary range for this role based on the qualifications set forth in the job description is between $54,000 to $101,000. This role will also be eligible for bonus/commission (as applicable), equity, and benefits. The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, and recognize that the person we hire may be more or less experienced than this job description as posted.
 <br/>
 <br/>
 <strong>
  Not-so-fun fact:
 </strong>
 Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you're not sure that you check every box, apply anyway!
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