customer account representative

Swift Transportation

<div>Schedule: Friday-Monday- 8am-7pm
Accelerate your Career!
At Swift, our greatest asset is OUR PEOPLE! We strive to be the best and give our best every day. We are passionate about learning and cultivating an environment of safety, honesty and mutual respect. We are a family where everyone has a voice and plays an essential role in our overall success and the success of our drivers. Your voice and perspective matter at Swift Transportation. We understand that you are the subject matter expert, and we trust you to ideate and execute those ideas based on the best interest of the company. 
 
Be a part of something bigger. Be a part of the #1 full truckload carrier in the nation. Be a part of Swift Transportation. 
Job Responsibilities: What you will do 
 
Meet all customer expectations by providing world class service through effective communication to both internal and external customers while improving company profitability. Incumbents may be assigned to alternate work shifts based on company and customer needs.<ul><li>
Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of customers.</li><li>
Develop and grow customer relationships while assisting in balancing the freight capacity.</li><li>
Commit to, receive and accurately enter detailed customer load information by telephone, fax or electronic tendering.</li><li>
Input all load information to the system accurately. Ensure customer information is accurate and current.</li><li>
Monitor and trace loads and provide necessary follow up to customers such as late pickups and/or deliveries.</li></ul>
Copy and paste URL into browser to view full description: https://knxtrans.jdxpert.com/ShowJob.aspx?EntityID=2&amp;id=3237 
 
Qualifications: What you need to bring<ul><li>
Previous customer service or related area in transportation industry preferred.</li><li>
Associates degree or equivalent combination of education and/or experience required.</li><li>
Must possess outstanding telephone skills.</li><li>
Must possess excellent time management skills.</li><li>
Must be able to work in a fast-paced team environment.</li></ul>
What we offer:
<ul><li>Competitive starting salary commensurate with experience and geographic location.</li><li>
Potential bonus pay based on company performance.</li><li>
Opportunities to volunteer and give back to local communities.</li><li>
Comprehensive Benefits Package which includes:<ul><li>
401(K)</li><li>
Medical, Dental, Vision, Disability, Supplemental and Life Insurance</li><li>
Paid Time Off</li><li>
Employee Stock Purchase Plan</li></ul></li></ul> 
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.</div>

Customer Account Representative

Simu Tech Group

<div></div><div><div>Why You&rsquo;ll Love Working Here<div><div><div>
At SimuTech Group, we are driving innovation and changing the world through the power of engineering simulation. Our growing team of energetic, tech-savvy professionals work hard every day to inspire our clients to push the boundaries of innovation and deliver transformational products. If you are motivated and driven by a culture where top-notch work ethic and passion are rewarded, then a career with SimuTech Group may be for you! 
The Benefits of Being Part of Our Team<ul><li>
Unmatched Health Coverage: Zero-cost in-network medical care with no premiums, deductibles, or copays for you and your family.</li><li>
Complete Dental &amp; Vision Benefits: 100% premium coverage for dental and vision insurance.</li><li>
Wellness Programs Tailored to You: Access free workouts, personalized training sessions, nutritional counseling, mindfulness programs, stress management, and more with our corporate wellness coach.</li></ul></div></div></div><div><div><div>
What Makes This Role Great?<ul><li>
You&rsquo;ll thrive in a dynamic, results-driven environment that values initiative, relationship-building, and the ability to connect with leading companies in the optics industry.</li><li>
You&rsquo;ll craft impactful solutions, challenge conventional sales approaches, and introduce innovative strategies to meet the unique needs of clients in the optical sector.</li><li>
You&rsquo;ll be part of a collaborative and ambitious sales team that shares your passion for success, innovation, and delivering exceptional value to clients.</li></ul>
What You&rsquo;ll Do
As an Account Representative, you will play a pivotal role in expanding our presence and driving the adoption of advanced optical solutions and services to companies in the optics industry. This role combines strategic thinking, sales expertise, and relationship-building to deliver tailored, value-driven solutions to clients. You&rsquo;ll engage primarily through direct interactions, forging strong connections and positioning our offerings to meet the evolving demands of the optical market. This position is perfect for someone who thrives in a fast-paced, high-energy environment and is eager to make a significant impact on both clients and the industry.
Lead Business Development<ul><li>
Identify and connect with prospective clients through research, outreach, and high-quality phone interactions.</li><li>
Challenge prospects by proposing innovative tools and engineering processes to inspire business growth.</li><li>
Conduct industry and market research to uncover opportunities and stay ahead of trends.</li></ul>
Drive Sales Growth<ul><li>
Lead software sales for new business and renewals in your territory, meeting or exceeding revenue goals.</li><li>
Collaborate with Territory Account Managers to execute milestone-driven sales strategies.</li><li>
Maintain accurate records of calls, appointments, and events in Salesforce.com.</li></ul>
Build Strong Relationships<ul><li>
Develop and nurture long-term client partnerships to ensure ongoing success.</li><li>
Work closely with engineering teams to address technical inquiries and advance sales opportunities.</li><li>
Organize and participate in impactful customer-facing events, such as workshops and seminars.</li></ul>
What You&rsquo;ll Bring
Education &amp; Experience:<ul><li>
Associate degree or higher.</li><li>
Proven experience in sales (software sales is ideal).</li><li>
Familiarity with engineering simulation products and related technologies (e.g., CAD, HPC).</li></ul>
Skills:<ul><li>
Confidence and Independence: You are a proactive, self-motivated individual who thrives when given the freedom to succeed.</li><li>
Persuasive Communication: Your ability to engage, inspire, and influence sets you apart.</li><li>
Analytical Thinking: You excel at uncovering client needs and crafting tailored solutions.</li><li>
Resilience: You embrace challenges, handle rejection effectively, and maintain a positive outlook.</li><li>
Time Management: You are organized, detail-oriented, and excel at prioritizing tasks in fast-paced environments.</li></ul>
Additional Benefits<ul><li>
Short Term Disability</li><li>
Long Term Disability</li><li>
401k Plan with employer match</li><li>
Limited Flexible Spending Account</li><li>
Life Insurance</li><li>
Paid time off</li><li>
Professional development assistance</li><li>
Referral program</li><li>
Tuition reimbursement</li><li>
Bonus plan</li></ul>
Pay range: Base - $65,000 - $80,000 OTE $100,000 - $150,000 (Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, experience, and location)
Location: Southern California
Take the Next Step
This is your opportunity to join a forward-thinking team where your skills, creativity, and ambition will be celebrated. Apply today to become a key player in SimuTech Group&rsquo;s mission to revolutionize the engineering industry.<div><div><div><div><div><div><div><div>
SimuTech Group is an Equal Employment Opportunity Employer.</div></div></div></div></div></div></div></div></div></div></div></div></div>

Optical Account Representative - Southern California

Cummins

<div>DESCRIPTION
Job Summary
The Customer Order Management Representative &ndash; Level III plays a critical role in ensuring seamless order execution and customer satisfaction. Working under minimal supervision and aligned with Cummins Delegation of Authority Policy, this role leverages analytical and quantitative methods to understand, predict, and enhance supply chain processes. The position collaborates with functions to validate and execute demand plans, shorten the order-to-cash cycle, align supply with demand, and drive stability in the supply chain. Acting as a single point of contact for assigned customer accounts, the role manages the entire order life cycle while ensuring compliance, quality, and timely delivery.
Key Responsibilities
<ul><li>Manage assigned customer accounts throughout the order life cycle, from new customer setup and order entry/modification to escalation resolution and logistics coordination.</li>
<li>Act as the single point of contact between Cummins customers, distribution centers, manufacturing plants, and cross-functional teams to ensure orders are fulfilled within agreed timelines.</li>
<li>Provide accurate documentation and continuous communication to customers on order status, proactively resolving complex inquiries through research and process expertise.</li>
<li>Ensure compliance with export policies, compiling and maintaining all required documentation per applicable legislation.</li>
<li>Serve as a liaison between customers and manufacturing/aftermarket teams for quality issues, raising Material or Process Non-Conformance claims via the Quality Management System.</li>
<li>Support supervisors with hosting customer visits, preparing reports, and presenting performance metrics.</li>
<li>Maintain accurate and up-to-date records of all customer and internal interactions in the relevant databases/systems.</li>
<li>Demonstrate and promote compliance with Customer Order Management policies, procedures, and departmental initiatives aimed at enhancing proactive customer support.</li>
<li>Serve as Quality Management Systems (QMS) Champion or Subject Matter Expert, including obtaining Internal Auditor certification if required.</li>
<li>Collaborate cross-functionally to validate demand plans, align supply plans, and strengthen supply chain reliability.</li>
</ul>RESPONSIBILITIES
Competencies
<ul><li>Collaborates &ndash; Builds strong partnerships to achieve shared goals.</li>
<li>Communicates Effectively &ndash; Delivers clear, concise, and audience-focused communication.</li>
<li>Customer Focus &ndash; Develops strong customer relationships and ensures customer-centric solutions.</li>
<li>Drives Results &ndash; Consistently delivers outcomes, even under challenging conditions.</li>
<li>Self-Development &ndash; Seeks growth opportunities through formal and informal learning.</li>
<li>Customer Support &ndash; Applies proactive support across all order life cycle phases to ensure customer satisfaction.</li>
<li>Order Life Cycle Knowledge &ndash; Understands end-to-end order processes, terminology, and cross-functional collaboration.</li>
<li>Order Life Cycle Systems Knowledge &ndash; Proficient in navigating order entry, modifications, and query resolution systems.</li>
<li>Order Processing &ndash; Accurately manages order receipt, exception handling, and fulfillment.</li>
<li>Values Differences &ndash; Embraces diverse perspectives and cultures to enhance team and organizational performance.</li>
</ul>Qualifications
<ul><li>Education :</li>
<li>Bachelor&rsquo;s degree in a related field preferred.</li>
<li>Licensing : May require compliance with export controls or sanctions regulations.</li>
</ul>QUALIFICATIONS
Skills &amp; Experience
<ul><li>Experience :</li>
<li>Minimum 2+ years of relevant experience in customer order management, account management, or supply chain operations.</li>
<li>Core Skills :</li>
<li>Strong customer service orientation and passion for delivering exceptional support.</li>
<li>Effective time management and prioritization skills to meet business objectives.</li>
<li>High attention to detail with accurate and fast data entry skills.</li>
<li>Strong written and verbal communication skills.</li>
<li>Technical Proficiency :</li>
<li>Intermediate to advanced computer literacy with Microsoft Office (Word, Excel, PowerPoint, Outlook).</li>
<li>Ability to navigate computerized data entry and order management systems, with aptitude to learn new tools.</li>
<li>Exposure to analytics tools or reporting systems preferred.</li>
<li>Work Environment :</li>
<li>Ability to work night shifts (5 PM &ndash; 2 AM IST).</li>
<li>Hybrid work arrangement (combination of in-office and remote work).</li>
</ul>Job Supply Chain Planning
Organization Cummins Inc.
Role Category Hybrid
Job Type Office
ReqID 2420250
Relocation Package No</div>

Customer Order Management Representative - Level III

The Cigna Group

<div>The Account Installation Representative will be responsible for updating policy records in the internal system to ensure the group policy is showing the correct status and level in order for the members to have access to care.
He/She will be responsible for the end-to-end Account Installation process including setting up of benefits, group details, contacts, rates, pricing, member records and card requirements.
Responsibilities and duties
<ul><li>Interacts with different internal departments and partners in the coordination and implementation of our new and renewing accounts to effectively setup benefit plan, group and member information.</li><li>
Establishes and complies with a client specific service plan.</li><li>
Ensures that the documentation received is complete and logical as per system requirements.</li><li>
Reviews the Table of Benefits for acceptability / consistency from system requirements.</li><li>
Reviews the member census received for new policies as per regulatory compliance and system requirements.</li><li>
Reconciles census against system active list for renewal policies.</li><li>
Request for additional information based on system and compliance requirements.</li><li>
Set up benefits in the system and all its other linkages.</li><li>
Set up system with group and member details.</li><li>
Responsible for releasing member welcome pack for newly installed policy and renewed policies.</li><li><ul><li>Ensure that the group policy setup has successfully been created from partner&rsquo;s system.</li></ul></li><li>
Reconcile accuracy between internal and partner&rsquo;s system before releasing member cards.</li><li>
Reviews mid-year policy changes and updates system as required.</li><li>
Ensure that the output required for the mid-year policy change has been coordinated within teams and released as required.</li><li>
Acts as an intermediary between internal departments and business partners in resolving daily service issues related to newly incepted/renewed group.</li><li>
Acts as Subject Matter Expert for any system related query for policies.</li><li>
Researches and resolves issues in day-to-day operations.</li><li>
Performs daily, weekly, monthly reconciliation between systems.</li><li>
Performs routine maintenance, report preparation and issue resolution with efficient book of business management through timely and proper utilization of internal tools.</li><li>
Performs other duties as assigned and maintains high quality of work.</li><li>
Provides the highest levels of services in Policy Administration.</li><li>
Monitors and manage team queue, workflow and quality of work.</li><li>
Build relationships with internal departments and partners to ensure smooth processing of client requests.</li><li>
Identifies potential process improvements and make recommendations to the organization.</li><li>
Actively support team members and provides resource to enable all team goals to be achieved.</li><li>
Responsibility and accountability for service levels, turnaround times and quality.</li></ul>
QUALIFICATIONS<ul><li>
Bachelor&rsquo;s degree</li><li>
2 to 3 years of experience with data entry, preferably in Medical Insurance</li><li>
Analytical skills &ndash; must be able to review data and identify any potential issues or discrepancies</li><li>
High attention to details.</li><li>
Must be able to conduct computer data entry.</li><li>
Must be able to make recommendations which are supported by various data pulls</li><li>
Intermediate proficiency in Microsoft Office Suite specifically in Excel.</li><li>
Excellent written and oral communication skills.</li><li>
Proven ability to work independently as well as a productive member of a team.</li><li>
Exceptional organization and time-management focus.</li></ul>
COMPETENCIES<ul><li>
Conflict Management &ndash; Sees opportunities within conflicts arising; reads situation quickly; engages in focused listening; can hammer out tough agreements and settle disputes equitability; can find common ground and get cooperation with minimum disruption.</li><li>
Customer Focus &ndash; Is dedicated to meeting the expectations and requirements of internal and external customers; Gets first-hand customer information and uses it for improvements in products and services; Acts with customers in mind; Establishes and maintains effective relationships with customers and gains their trust and respect</li><li>
Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably. Can decide and act without having the total picture. Doesn&rsquo;t have to finish things before moving on. Can comfortably handle risk and uncertainty. Interpersonal Savvy - Relates well to all kinds of people&mdash;up, down, and sideways, inside and outside the organization; Can build appropriate rapport, constructive and effective relationships. Can diffuse even high-tension situations comfortably. - Learning and Applying quickly &ndash; Learns quickly when facing new problems; open to change. Analyzes both successes and failures for clues to improvement. Experiments and will try anything to find solutions. - Organizing -</li><li>
Can orchestrate multiple activities at once to accomplish a goal. Uses resources effectively and efficiently. Arranges information, emails and other files in a useful manner. - Perservance - Pursues everything with energy, drive, and a need to finish. Seldom gives up before finishing, especially in the face of resistance or setbacks.</li></ul>
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we&rsquo;re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.</div>

Account Installation Representative

RNR Tire Express

Are you a highly motivated, self-starter person with natural enthusiasm, people skills and problem solving skills?
 If yes, then this position is perfect for you.
 
RNR is driven with a family culture and environment. We work with a passion and have tons of fun in the process.
 
As a Sales Representative you'll be responsible for dealing with customers, answering queries, selling goods, handling payments and making sure that our products are attractively displayed. The Sales Representative will also be expected to create sales goals and forecast future sales projections while continually looking for ways to increase sales and improve efficiency and customer service, as well as monitoring competitors and training staff.
 
The Customer Service / Sales Representative is a full time opportunity and offers great pay, benefits as well as great growth potential.
 
Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is very helpful to the success at this opportunity.
 
Requirements/Responsibilities
 Customer Service / Sales Representative Requirements / Responsibilities
 
<ul>
<li>Making sure that your store meets sales targets / goals</li>
<li>Running promotions</li>
<li>Managing stock levels</li>
<li>Reviewing all Sales Rental Orders for compliance and approval</li>
<li>Analyzing sales figures</li>
<li>Create goals and sales strategies</li>
<li>Contacting all prospects daily from prior interests with RNR</li>
<li>Forecasting future sales</li>
<li>Dealing with customer service opportunities</li>
<li>Maintain competitor sales and promotions knowledge</li>
<li>Training store associates</li>
</ul>
Apart from these specific tasks, we are also looking for this position to quickly advance into an Assistant Manager position. RNR Custom Wheels & Tire Express is experiencing tremendous growth.
 
We offer competitive base pay, commissions, bonuses and a complete benefits package.
 
Other Requirements: 
Valid State Driver License with a clean driving history
 We conduct drug screen, & background check
 
Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is important to the success at this opportunity.
 
Special Instructions
 
Please do not send any emails, resumes, or call.
 We are making it really easy to apply for this position.
 
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
 
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.

CUSTOMER SERVICE / SALES REPRESENTATIVE

The Coca-Cola Company

<div>
 
 Ob Summary
 
 
 
 The purpose of this role is to handle the management and processing of transactional activity for the CRM team, including, but not restricted to, Order Entry, Documentation creation, Complaint handling, Delivery creation, Forecast entry and Invoicing. The key goal of the role is to satisfy the customers&rsquo; requirements in a consistent, efficient and reliable manner. The role requires a good level of understanding of overall Customer Services (CS) and CPS processes, with a minimum of 3 years&rsquo; experience in a similar role.
 
 
 This role requires interaction with all internal stakeholders that impact customer supply, it is a key aspect of the overall CS function creating global standards, implementing good governance of existing processes, driving process improvements and maintaining effective management of the operational CS activities. The role also involves the development and execution of an effective customer satisfaction programme that will include customer surveys, VOC activities, etc. on a regular basis.
 
 
 A key part of the role is to work with the CS team to drive improvements in current activities to create efficiencies and drive productivity.
 
 
 This role also includes the direct customer account management for customers that are not managed through the Customer Account Specialist (CAS) role and will in some plants be involved in the back-up of the Product Commercialisation role.
 
 
 
 Key Duties/Responsibilities
 
 
 
 Order and Forecast Management: (35%)
 
 
 <ul>
 <li>
 The receipt and management of all customer orders (Concentrate, DPS and Finished Goods), the entry of these into SAP, the follow through on availability issues with internal departments and handover of these to the CAS. Delivery creation will also be required in some aspects of this role. (30%)
 </li>
 <li>
 The entry of customer supplied forecasts into the APO system for subsequent loading into SAP, the verification that the data is as supplied by the customer when entered into the system. (5%)
 </li>
 <li>
 Evaluate ATP &amp; OTIF issues and work with the Supply Management team, Customer Account Specialists and Demand Planners to ensure all issues are resolved and long term corrective actions put in place to reduce repeats.
 
 
 </li>
 </ul>
 Documentation Management: (25%)
 
 
 <ul>
 <li>
 The creation of all customer related documentation to support the shipment, export and import of all customer orders. This involves both manual and system generated documents, and interaction with both internal departments and external bodies to support some customer requirements. (20%)
 </li>
 <li>
 The invoicing of all orders, at time of shipment to support accurate and timely financial and volume reporting. (5%)
 
 
 </li>
 </ul>
 Process improvement and standardisation: (15%)
 
 
 <ul>
 <li>
 Lead process standardization and improvements under CS Operations role. Work with SAP team for any SAP improvements or changes impacting customer data, orders or forecast.
 </li>
 <li>
 Coordinate, lead and support projects that will positively impact CS transactional processes to drive productivity improvement with visible financial and FTE benefits.
 </li>
 <li>
 Develop process improvements based on OE methods and drive continuous improvement.
 </li>
 <li>
 Support the implementation of new supply chains and business models, working to integrate these into normal CPS business.
 
 
 </li>
 </ul>
 Complaint management and customer satisfaction: (15%)
 
 
 <ul>
 <li>
 Log all customer related complaints, queries and OTIF issues into SAP. Track and trend customer concerns / complaints, to facilitate development of corrective actions. Follow-up with internal stakeholders to ensure timely closure out of issues.
 </li>
 <li>
 Coordinate and track customer feedback through surveys, VOC activities, etc. on a regular basis. Compile reports and analyse once data is available. Track and coordinate actions from internal stakeholders.
 </li>
 <li>
 A key requirement in regard to all the responsibilities of this role is the development of a very effective working relationship with the CS Specialists in supporting customer requirements and requests in a timely and effective manner.
 
 
 </li>
 </ul>
 Other activities: (10%)
 
 
 <ul>
 <li>
 Lead and coordinate the CS processes to support Business Continuity Planning and Supply Point Shift execution,
 </li>
 <li>
 MRB coordination within the CS team and development of reports for monthly provision management.
 </li>
 <li>
 This role will also involve direct customer account management for customers not managed by CAS and small transactional customers. Plus the backing up of the Product Commercialisation team in some locations.
 </li>
 <li>
 The role also requires the person to train new team members on the above tasks, as well as developing the relevant training material for CS Shared Services.
 
 
 </li>
 </ul>
 
 Related Job Requirements/ Qualifications
 
 
 
 <ul>
 <li>
 Good knowledge and understanding of the SAP Sales &amp; Distribution Module
 </li>
 <li>
 Good understanding of Business Warehouse workbooks used by CS.
 </li>
 <li>
 Product &amp; process knowledge of manufacturing plants
 </li>
 <li>
 Supply chain and logistics knowledge
 </li>
 <li>
 Networking and influencing skills&ndash; with the ability to communicate and collaborate with diverse groups of people
 </li>
 <li>
 Customer knowledge &ndash; be able to understand multiple customer requirements for order and documentation management
 </li>
 <li>
 Computer Skills &ndash;Advanced Microsoft Excel, Word and Power Point
 </li>
 <li>
 Problem Solving &amp; analytical Skills.
 </li>
 <li>
 Language requirements - Business proficiency in English is a requirement.
 </li>
 <li>
 Reliability &ndash; the ability to provide what is promised, dependably and accurately.
 
 
 </li>
 </ul>
 
 Educational Requirements
 
 
 
 <ul>
 <li>
 University/Bachelor degree or diploma in a Supply Chain or Business discipline. Other qualifications may be considered if supported by appropriate work experience.
 </li>
 <li>
 1-3 years&rsquo; experience in a Customer service, supply-chain or other relevant function.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 Refrigeration Systems; Detail-Oriented; Technical Support; Computer Literacy; Troubleshooting; HVAC Systems; Equipment Installations; Customer Service; Oral Communications
</div>

Customer Account Specialist

<div><div>ob Summary 
 
The purpose of this role is to handle the management and processing of transactional activity for the CRM team, including, but not restricted to, Order Entry, Documentation creation, Complaint handling, Delivery creation, Forecast entry and Invoicing. The key goal of the role is to satisfy the customers&rsquo; requirements in a consistent, efficient and reliable manner. The role requires a good level of understanding of overall Customer Services (CS) and CPS processes, with a minimum of 3 years&rsquo; experience in a similar role. 
 
This role requires interaction with all internal stakeholders that impact customer supply, it is a key aspect of the overall CS function creating global standards, implementing good governance of existing processes, driving process improvements and maintaining effective management of the operational CS activities. The role also involves the development and execution of an effective customer satisfaction programme that will include customer surveys, VOC activities, etc. on a regular basis. 
 
A key part of the role is to work with the CS team to drive improvements in current activities to create efficiencies and drive productivity. 
 
This role also includes the direct customer account management for customers that are not managed through the Customer Account Specialist (CAS) role and will in some plants be involved in the back-up of the Product Commercialisation role. 
 
Key Duties/Responsibilities 
 
Order and Forecast Management: (35%) 
<ul><li>
The receipt and management of all customer orders (Concentrate, DPS and Finished Goods), the entry of these into SAP, the follow through on availability issues with internal departments and handover of these to the CAS. Delivery creation will also be required in some aspects of this role. (30%)</li><li>
The entry of customer supplied forecasts into the APO system for subsequent loading into SAP, the verification that the data is as supplied by the customer when entered into the system. (5%)</li><li>
Evaluate ATP &amp; OTIF issues and work with the Supply Management team, Customer Account Specialists and Demand Planners to ensure all issues are resolved and long term corrective actions put in place to reduce repeats.</li></ul> 
Documentation Management: (25%) 
<ul><li>
The creation of all customer related documentation to support the shipment, export and import of all customer orders. This involves both manual and system generated documents, and interaction with both internal departments and external bodies to support some customer requirements. (20%)</li><li>
The invoicing of all orders, at time of shipment to support accurate and timely financial and volume reporting. (5%)</li></ul> 
Process improvement and standardisation: (15%) 
<ul><li>
Lead process standardization and improvements under CS Operations role. Work with SAP team for any SAP improvements or changes impacting customer data, orders or forecast.</li><li>
Coordinate, lead and support projects that will positively impact CS transactional processes to drive productivity improvement with visible financial and FTE benefits.</li><li>
Develop process improvements based on OE methods and drive continuous improvement.</li><li>
Support the implementation of new supply chains and business models, working to integrate these into normal CPS business.</li></ul> 
Complaint management and customer satisfaction: (15%) 
<ul><li>
Log all customer related complaints, queries and OTIF issues into SAP. Track and trend customer concerns / complaints, to facilitate development of corrective actions. Follow-up with internal stakeholders to ensure timely closure out of issues.</li><li>
Coordinate and track customer feedback through surveys, VOC activities, etc. on a regular basis. Compile reports and analyse once data is available. Track and coordinate actions from internal stakeholders.
</li><li>A key requirement in regard to all the responsibilities of this role is the development of a very effective working relationship with the CS Specialists in supporting customer requirements and requests in a timely and effective manner.</li></ul> 
Other activities: (10%) 
<ul><li>
Lead and coordinate the CS processes to support Business Continuity Planning and Supply Point Shift execution,</li><li>
MRB coordination within the CS team and development of reports for monthly provision management.</li><li>
This role will also involve direct customer account management for customers not managed by CAS and small transactional customers. Plus the backing up of the Product Commercialisation team in some locations.</li><li>
The role also requires the person to train new team members on the above tasks, as well as developing the relevant training material for CS Shared Services.</li></ul> 
Related Job Requirements/ Qualifications 
<ul><li>
Good knowledge and understanding of the SAP Sales &amp; Distribution Module</li><li>
Good understanding of Business Warehouse workbooks used by CS.</li><li>
Product &amp; process knowledge of manufacturing plants</li><li>
Supply chain and logistics knowledge</li><li>
Networking and influencing skills&ndash; with the ability to communicate and collaborate with diverse groups of people</li><li>
Customer knowledge &ndash; be able to understand multiple customer requirements for order and documentation management</li><li>
Computer Skills &ndash;Advanced Microsoft Excel, Word and Power Point</li><li>
Problem Solving &amp; analytical Skills.</li><li>
Language requirements - Business proficiency in English is a requirement.</li><li>
Reliability &ndash; the ability to provide what is promised, dependably and accurately.</li></ul> 
Educational Requirements 
<ul><li>
University/Bachelor degree or diploma in a Supply Chain or Business discipline. Other qualifications may be considered if supported by appropriate work experience.</li><li>
1-3 years&rsquo; experience in a Customer service, supply-chain or other relevant function.</li></ul> 
Skills 
 
Refrigeration Systems; Detail-Oriented; Technical Support; Computer Literacy; Troubleshooting; HVAC Systems; Equipment Installations; Customer Service; Oral Communications</div></div>

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10000 customer account representative jobs NEAR_ME

Customer Account Representative

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Customer Order Management Representative - Level III

Account Installation Representative

CUSTOMER SERVICE / SALES REPRESENTATIVE

Customer Account Specialist

Customer Account Specialist