customer account specialist

The Coca-Cola Company

<div>
 <strong>
  Ob Summary
  <br/>
  <br/>
 </strong>
 The purpose of this role is to handle the management and processing of transactional activity for the CRM team, including, but not restricted to, Order Entry, Documentation creation, Complaint handling, Delivery creation, Forecast entry and Invoicing. The key goal of the role is to satisfy the customers&rsquo; requirements in a consistent, efficient and reliable manner. The role requires a good level of understanding of overall Customer Services (CS) and CPS processes, with a minimum of 3 years&rsquo; experience in a similar role.
 <br/>
 <br/>
 This role requires interaction with all internal stakeholders that impact customer supply, it is a key aspect of the overall CS function creating global standards, implementing good governance of existing processes, driving process improvements and maintaining effective management of the operational CS activities. The role also involves the development and execution of an effective customer satisfaction programme that will include customer surveys, VOC activities, etc. on a regular basis.
 <br/>
 <br/>
 A key part of the role is to work with the CS team to drive improvements in current activities to create efficiencies and drive productivity.
 <br/>
 <br/>
 This role also includes the direct customer account management for customers that are not managed through the Customer Account Specialist (CAS) role and will in some plants be involved in the back-up of the Product Commercialisation role.
 <br/>
 <br/>
 <strong>
  Key Duties/Responsibilities
  <br/>
  <br/>
 </strong>
 Order and Forecast Management: (35%)
 <br/>
 <br/>
 <ul>
  <li>
   The receipt and management of all customer orders (Concentrate, DPS and Finished Goods), the entry of these into SAP, the follow through on availability issues with internal departments and handover of these to the CAS. Delivery creation will also be required in some aspects of this role. (30%)
  </li>
  <li>
   The entry of customer supplied forecasts into the APO system for subsequent loading into SAP, the verification that the data is as supplied by the customer when entered into the system. (5%)
  </li>
  <li>
   Evaluate ATP &amp; OTIF issues and work with the Supply Management team, Customer Account Specialists and Demand Planners to ensure all issues are resolved and long term corrective actions put in place to reduce repeats.
   <br/>
   <br/>
  </li>
 </ul>
 Documentation Management: (25%)
 <br/>
 <br/>
 <ul>
  <li>
   The creation of all customer related documentation to support the shipment, export and import of all customer orders. This involves both manual and system generated documents, and interaction with both internal departments and external bodies to support some customer requirements. (20%)
  </li>
  <li>
   The invoicing of all orders, at time of shipment to support accurate and timely financial and volume reporting. (5%)
   <br/>
   <br/>
  </li>
 </ul>
 Process improvement and standardisation: (15%)
 <br/>
 <br/>
 <ul>
  <li>
   Lead process standardization and improvements under CS Operations role. Work with SAP team for any SAP improvements or changes impacting customer data, orders or forecast.
  </li>
  <li>
   Coordinate, lead and support projects that will positively impact CS transactional processes to drive productivity improvement with visible financial and FTE benefits.
  </li>
  <li>
   Develop process improvements based on OE methods and drive continuous improvement.
  </li>
  <li>
   Support the implementation of new supply chains and business models, working to integrate these into normal CPS business.
   <br/>
   <br/>
  </li>
 </ul>
 Complaint management and customer satisfaction: (15%)
 <br/>
 <br/>
 <ul>
  <li>
   Log all customer related complaints, queries and OTIF issues into SAP. Track and trend customer concerns / complaints, to facilitate development of corrective actions. Follow-up with internal stakeholders to ensure timely closure out of issues.
  </li>
  <li>
   Coordinate and track customer feedback through surveys, VOC activities, etc. on a regular basis. Compile reports and analyse once data is available. Track and coordinate actions from internal stakeholders.
  </li>
  <li>
   A key requirement in regard to all the responsibilities of this role is the development of a very effective working relationship with the CS Specialists in supporting customer requirements and requests in a timely and effective manner.
   <br/>
   <br/>
  </li>
 </ul>
 Other activities: (10%)
 <br/>
 <br/>
 <ul>
  <li>
   Lead and coordinate the CS processes to support Business Continuity Planning and Supply Point Shift execution,
  </li>
  <li>
   MRB coordination within the CS team and development of reports for monthly provision management.
  </li>
  <li>
   This role will also involve direct customer account management for customers not managed by CAS and small transactional customers. Plus the backing up of the Product Commercialisation team in some locations.
  </li>
  <li>
   The role also requires the person to train new team members on the above tasks, as well as developing the relevant training material for CS Shared Services.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Related Job Requirements/ Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Good knowledge and understanding of the SAP Sales &amp; Distribution Module
  </li>
  <li>
   Good understanding of Business Warehouse workbooks used by CS.
  </li>
  <li>
   Product &amp; process knowledge of manufacturing plants
  </li>
  <li>
   Supply chain and logistics knowledge
  </li>
  <li>
   Networking and influencing skills&ndash; with the ability to communicate and collaborate with diverse groups of people
  </li>
  <li>
   Customer knowledge &ndash; be able to understand multiple customer requirements for order and documentation management
  </li>
  <li>
   Computer Skills &ndash;Advanced Microsoft Excel, Word and Power Point
  </li>
  <li>
   Problem Solving &amp; analytical Skills.
  </li>
  <li>
   Language requirements - Business proficiency in English is a requirement.
  </li>
  <li>
   Reliability &ndash; the ability to provide what is promised, dependably and accurately.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Educational Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   University/Bachelor degree or diploma in a Supply Chain or Business discipline. Other qualifications may be considered if supported by appropriate work experience.
  </li>
  <li>
   1-3 years&rsquo; experience in a Customer service, supply-chain or other relevant function.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 Refrigeration Systems; Detail-Oriented; Technical Support; Computer Literacy; Troubleshooting; HVAC Systems; Equipment Installations; Customer Service; Oral Communications
</div>


Customer Account Specialist

<div><div><p><b>ob Summary</b><br>
<br>
The purpose of this role is to handle the management and processing of transactional activity for the CRM team, including, but not restricted to, Order Entry, Documentation creation, Complaint handling, Delivery creation, Forecast entry and Invoicing. The key goal of the role is to satisfy the customers&rsquo; requirements in a consistent, efficient and reliable manner. The role requires a good level of understanding of overall Customer Services (CS) and CPS processes, with a minimum of 3 years&rsquo; experience in a similar role.<br>
<br>
This role requires interaction with all internal stakeholders that impact customer supply, it is a key aspect of the overall CS function creating global standards, implementing good governance of existing processes, driving process improvements and maintaining effective management of the operational CS activities. The role also involves the development and execution of an effective customer satisfaction programme that will include customer surveys, VOC activities, etc. on a regular basis.<br>
<br>
A key part of the role is to work with the CS team to drive improvements in current activities to create efficiencies and drive productivity.<br>
<br>
This role also includes the direct customer account management for customers that are not managed through the Customer Account Specialist (CAS) role and will in some plants be involved in the back-up of the Product Commercialisation role.<br>
<br>
<b>Key Duties/Responsibilities</b><br>
<br>
Order and Forecast Management: (35%)</p><br>
<ul><li>
The receipt and management of all customer orders (Concentrate, DPS and Finished Goods), the entry of these into SAP, the follow through on availability issues with internal departments and handover of these to the CAS. Delivery creation will also be required in some aspects of this role. (30%)</li><li>
The entry of customer supplied forecasts into the APO system for subsequent loading into SAP, the verification that the data is as supplied by the customer when entered into the system. (5%)</li><li>
Evaluate ATP &amp; OTIF issues and work with the Supply Management team, Customer Account Specialists and Demand Planners to ensure all issues are resolved and long term corrective actions put in place to reduce repeats.</li></ul><p><br>
Documentation Management: (25%)</p><br>
<ul><li>
The creation of all customer related documentation to support the shipment, export and import of all customer orders. This involves both manual and system generated documents, and interaction with both internal departments and external bodies to support some customer requirements. (20%)</li><li>
The invoicing of all orders, at time of shipment to support accurate and timely financial and volume reporting. (5%)</li></ul><p><br>
Process improvement and standardisation: (15%)</p><br>
<ul><li>
Lead process standardization and improvements under CS Operations role. Work with SAP team for any SAP improvements or changes impacting customer data, orders or forecast.</li><li>
Coordinate, lead and support projects that will positively impact CS transactional processes to drive productivity improvement with visible financial and FTE benefits.</li><li>
Develop process improvements based on OE methods and drive continuous improvement.</li><li>
Support the implementation of new supply chains and business models, working to integrate these into normal CPS business.</li></ul><p><br>
Complaint management and customer satisfaction: (15%)</p><br>
<ul><li>
Log all customer related complaints, queries and OTIF issues into SAP. Track and trend customer concerns / complaints, to facilitate development of corrective actions. Follow-up with internal stakeholders to ensure timely closure out of issues.</li><li>
Coordinate and track customer feedback through surveys, VOC activities, etc. on a regular basis. Compile reports and analyse once data is available. Track and coordinate actions from internal stakeholders.
</li><li>A key requirement in regard to all the responsibilities of this role is the development of a very effective working relationship with the CS Specialists in supporting customer requirements and requests in a timely and effective manner.</li></ul><p><br>
Other activities: (10%)</p><br>
<ul><li>
Lead and coordinate the CS processes to support Business Continuity Planning and Supply Point Shift execution,</li><li>
MRB coordination within the CS team and development of reports for monthly provision management.</li><li>
This role will also involve direct customer account management for customers not managed by CAS and small transactional customers. Plus the backing up of the Product Commercialisation team in some locations.</li><li>
The role also requires the person to train new team members on the above tasks, as well as developing the relevant training material for CS Shared Services.</li></ul><p><b><br>
Related Job Requirements/ Qualifications</b></p><br>
<ul><li>
Good knowledge and understanding of the SAP Sales &amp; Distribution Module</li><li>
Good understanding of Business Warehouse workbooks used by CS.</li><li>
Product &amp; process knowledge of manufacturing plants</li><li>
Supply chain and logistics knowledge</li><li>
Networking and influencing skills&ndash; with the ability to communicate and collaborate with diverse groups of people</li><li>
Customer knowledge &ndash; be able to understand multiple customer requirements for order and documentation management</li><li>
Computer Skills &ndash;Advanced Microsoft Excel, Word and Power Point</li><li>
Problem Solving &amp; analytical Skills.</li><li>
Language requirements - Business proficiency in English is a requirement.</li><li>
Reliability &ndash; the ability to provide what is promised, dependably and accurately.</li></ul><p><b><br>
Educational Requirements</b></p><br>
<ul><li>
University/Bachelor degree or diploma in a Supply Chain or Business discipline. Other qualifications may be considered if supported by appropriate work experience.</li><li>
1-3 years&rsquo; experience in a Customer service, supply-chain or other relevant function.</li></ul><p><b><br>
Skills</b><br>
<br>
Refrigeration Systems; Detail-Oriented; Technical Support; Computer Literacy; Troubleshooting; HVAC Systems; Equipment Installations; Customer Service; Oral Communications</p></div></div><p></p>

Amcor

<div></div><div><div><div><div><div>Location:
Izmir, TR, 35620
</div></div></div></div><div><div><div><div>Department: Supply Chain
</div></div></div></div><div><div><div><div>Full-time or Part-time: Full-Time
</div></div></div></div><div><div><div><div>Job Type: Employee
</div></div></div></div><div><div><div><div>Shift: Hybrid
</div></div></div></div><div><div><p><b>Accelerate the possible by joining a winning Amcor team that&rsquo;s transforming the packaging industry and improving lives around the world.</b></p>
<p>At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It&rsquo;s our core value and integral to how we do business.</p>
<p>Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win &ndash; adapting quickly in an everchanging world &ndash; and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.</p>
<p>To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube</p>
</div></div><div><div><div><div><div><b>QUALIFICATION</b></div><br>
<div></div>
<ul>
<li>University degree from a reputable university, preferably from Faculty of Engineering or Business Administration or International Relations</li>
<li>Minimum 1-2 years of Customer Service and Sales operations experience, preferably in packaging sector in a similar role</li>
<li>Fluent in English, both written and spoken; Korean preferred</li>
<li>Excellent command of MS Office applications</li>
<li>SAP knowledge is an asset</li>
<li>A team player who builds professional and respectful relationships with customers and colleagues with high sense of responsibility</li>
<li>A highly motivated one who shows enthusiasm and energy, using positive language with customers and colleagues</li>
<li>Negotiation and conflict management skills; professional presence</li>
<li>Able to adapt to change and flexible in approach</li>
<li>Strong interpersonal communication, presentation and analytical thinking skills</li>
<li>No restrictions to travel</li></ul><br>
<div></div>
<div><b>
JOB DESCRIPTION</b></div><br>
<div></div>
<ul>
<li>Taking personal ownership for customer issues whilst pursuing all avenues to ensure a satisfactory resolution</li>
<li>Pro-actively interacts with customer for notification of inventory status, project inquiries, back orders due to product availability, deliveries and transportation issues etc.</li>
<li>Interacts with an over-all look to internal partners to ensure that the customers&rsquo; requirements are understood and commitments are met</li>
<li>Receives and processes all types of customer orders including complex and urgent orders. Responsible for inquiry &amp; order handling process from beginning to end</li>
<li>Processes customer complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis</li>
<li>Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed</li>
<li>Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations</li>
<li>Monthly reporting of sales activity in the area</li>
<li>Other duties assigned by the first line manager</li></ul><br>
<div></div>
<div><b>
WHAT WE OFFER</b></div><br>
<div></div>
<ul>
<li>Global working environment</li>
<li>To be part of amazing Supply Chain Team</li>
<li>Future oriented career opportunities in other Amcor companies all over the world</li>
<li>Individual &amp; professional development trainings</li>
<li>Flexible working system</li>
<li>13 salaries per year</li>
<li>Annual bonus</li>
<li>Private health (includes children) &amp; life insurance</li>
<li>Bi-monthly shopping checks</li>
<li>Employee assistance program</li>
<li>Social activities</li>
<li>Education allowance</li>
<li>Reward &amp; recognition system</li>
</ul>
</div></div></div></div><div><div><p><b>About Amcor</b><br>
Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries.<br>
NYSE: AMCR; ASX: AMC www.amcor.com | LinkedIn | YouTube</p></div></div></div><p></p>

iGate Technologies Pakistan

<div>
 We are seeking a highly motivated and experienced eBay Account Specialist to oversee all aspects of our eBay store operations. The ideal candidate will be responsible for managing our eBay account, driving sales through effective listing strategies, optimizing product listings for search visibility (SEO), and ensuring excellent customer service. This role requires strong e-commerce expertise, data analysis skills, and a creative approach to eBay sales management.
 <br/>
 <br/>
 <ul>
  <li>
   eBay Account Management:
  </li>
  <li>
   Oversee the daily operations of our eBay store
  </li>
  <li>
   Monitor the eBay account health and performance metrics, ensuring compliance with eBay's policies and guidelines
  </li>
  <li>
   Handle customer inquiries, complaints, and returns, ensuring a high level of customer satisfaction
  </li>
  <li>
   Sales Strategy &amp; Growth:
  </li>
  <li>
   Develop and implement strategies to increase sales, improve visibility, and grow the customer base
  </li>
  <li>
   Conduct market research to identify trends, competitors, and new opportunities
  </li>
  <li>
   Create promotions, offers, and sales campaigns to boost engagement and conversions
  </li>
  <li>
   Listing Optimization &amp; SEO:
  </li>
  <li>
   Optimize product listings for search visibility (eBay SEO), ensuring high ranking in search results for relevant keywords
  </li>
  <li>
   Write compelling product titles, descriptions, and bullet points to enhance conversion rates
  </li>
  <li>
   Use eBay analytics tools to track and improve listing performance, and adjust strategies based on data insights
  </li>
  <li>
   Performance Reporting &amp; Analysis:
  </li>
  <li>
   Monitor and analyze sales performance, identifying trends and areas for improvement
  </li>
  <li>
   Generate regular performance reports, highlighting key metrics (e.g., conversion rates, traffic, sales growth)
  </li>
  <li>
   Proactively address any issues related to sales performance or customer feedback
  </li>
  <li>
   Marketing &amp; Advertising:
  </li>
  <li>
   Manage eBay promoted listings and advertising campaigns to increase visibility and sales
  </li>
  <li>
   Collaborate with the marketing team to integrate eBay promotions with broader marketing initiatives
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 Experience: Minimum 2-3 years of experience managing an eBay account or in a similar e-commerce role.
 <br/>
 <br/>
 <strong>
  Skills:
  <br/>
  <br/>
 </strong>
 Strong understanding of eBay's platform, policies, and SEO practices.
 <br/>
 <br/>
 Ability to analyze sales data and performance metrics to make data-driven decisions.
 <br/>
 <br/>
 Proficiency in eBay's Seller Hub, eBay Analytics.
 <br/>
 <br/>
 Knowledge of product photography, listing optimization, and keyword research.
 <br/>
 <br/>
 Experience with eBay's promoted listings and marketing tools is a plus.
</div>


ebay Account Specialist

SITA Switzerland Sarl

<div>Overview:
<h2 class="jobSectionHeader"><b>WELCOME TO </b><b>SITA</b></h2><p>
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.</p><p></p><p><br>
You&rsquo;ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don&rsquo;t just move the world forward&mdash;we&rsquo;re proud to be recognized as a <b>Great Place to Work&reg;</b> by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.</p><p></p><p><br>
Are you ready to love your job?</p><p></p><p><br>
The adventure begins right here, with you, at SITA.</p><div></div><div><b><br>
ABOUT THE ROLE &amp; TEAM</b></div><p><br>
At SITA we believe in putting the customer at the center of everything we do. The primary objective of this role is to make SITA customers successful and seen as a business partner. Partnering with customers on SITA Service Management solutions that will help our customers achieve their business goals objectives and outcomes. As a Customer Operations Specialist you would be responsible for executing against our promises ensuring that our customers are receiving the most value from their investment. Provide proactive input leveraging the capabilities of SITA product &amp; services to ensure we can retain and expand the account revenue.</p><div>
As a Customer Operations Specialist, it is also expected of you to engage in, manage and maintain any third-party contracts that SITA might have fulfilled their contract with the client.</div><div></div><div><br>
 <b>WHAT YOU&rsquo;LL DO</b></div><div><br>
</div><ul><li>Develop a strong partnership with customer channel partners and SITA executive sponsors to drive product adoption and mitigate risk to renewal. Serve as the voice of the customer within SITA.</li><li>
Provide proactive tactical innovative advice to customers.</li><li>
Owns End-to-End Operational Escalation management and proactively manage escalation to ensure customer dissatisfaction issues are addressed at an early phase.</li><li>
Partner with Sales to help ensure renewals and expansion opportunities are identified and closed successfully.</li><li>
Lead the Continual Process Improvement process with the customer including recommendations for service upgrades and proactively monitor SITA customer services identify improvement and risk areas and own the various service improvement plans.</li><li>
Maintain thorough knowledge of SITA products/services features and target markets by participating in formal and informal training.</li><li>
Manage other client service staff assigned to support the customer.</li><li>
Manage third party supplier/s according to contract specifications.</li><li>
Contribute with Sales and Bid teams to developing customer proposals by identifying any local factors that may impact on the operational model and/or associated internal and external costs.</li></ul>
Qualifications:
<div><b>
ABOUT YOU</b></div><br>
<ul><li>
Bachelor&rsquo;s degree in IT, Telecom, or equivalent</li><li><p>
7+ years of customer facing experience delivering IT services to internal or external customers</p></li><li><p>
5+ years of experience in Airline / Air Transport industry</p></li><br>
<li>
Bilingual in Arabic and English (both required)</li><li>
Applicants must be Saudi nationals to be considered for this position.</li></ul><div><b><br>
EXPERIENCE:</b></div><ul><li><b><br>
Proven track record in operational leadership</b> with 5+ years in managing customer-facing functions, ideally within a SaaS or tech-driven environment, ensuring high service levels and operational excellence.</li><li><b>
Demonstrated success in relationship and stakeholder management</b>: Skilled at fostering strong internal and external partnerships to drive customer satisfaction and retention across operational teams.</li><li><b>
Experience with onboarding and training customers</b>: Ability to guide customers through the initial setup and ongoing use of a product or service.</li><li><b>
Experienced in driving business growth through operational insights</b>: Able to support upselling and cross-sell strategies by identifying trends and aligning resources accordingly.</li><li><b>
Operational project coordination</b>: While formal project management certification is not essential, being able to lead multiple initiatives and coordinate cross-functional teams toward shared objectives.</li><li><b>
Proficient in data analysis and operational reporting</b>: Uses customer data and performance metrics to drive continuous improvement and optimize delivery service.</li></ul><div><b><br>
KNOWLEDGE:</b></div><ul><li><b><br>
Deep understanding of operational strategies in customer success</b>: Well-versed in best practices and processes that improve customer experience and team efficiency.</li><li><b>
Ability to align operational activities with business goals</b>: Strong focus on translating customer needs into actionable plans, ensuring service delivery aligns with business outcomes.</li><li><b>
Familiarity with operational and customer success KPIs</b> such as SLA adherence, case resolution time, key metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Health Scores</li><li><b>
Technically competent with products and systems</b>: Able to troubleshoot basic issues and work closely with technical teams to address more complex challenges.</li><li><b>
Analytic thinking</b> with problem solving as primary outcome.</li></ul><div><b><br>
SKILLS:</b></div><ul><li><b><br>
Strong communication and stakeholder management</b>: Confident in presenting to leadership, coordinating with cross-functional teams, and maintaining transparency across business units.</li><li><b>
Excellent problem-solving and critical thinking</b>: Capable of analyzing operational challenges and implementing practical, scalable solutions.</li><li><b>
People leadership and team engagement</b>: Builds trust with teams and customers alike through empathy, collaboration, and a customer-first mindset.</li><li><b>
Exceptional time management and organizational ability</b>: Excels in balancing multiple responsibilities, meeting deadlines, and maintaining high service standards.</li></ul><div></div><div><b><br>
NICE-TO-HAVE</b></div><div><br>
</div><ul><li>Experience in a complex multi-cultural matrix management organization</li><li>
ITIL Certification</li></ul><div></div><div><b><br>
WHAT WE OFFER</b></div><div></div><div><br>
We&rsquo;re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We&rsquo;re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.</div><div></div><div><br>
 <b>Flex Week: </b>Work from home up to 2 days/week (depending on your team&rsquo;s needs)</div><div></div><ul><li><br>
<b>Flex Day:</b> Make your workday suit your life and plans.</li></ul><div></div><div><br>
 <b>Flex Location:</b> Take up to 30 days a year to work from any location in the world.</div><div></div><div><br>
<b>Employee Wellbeing:</b> We&rsquo;ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health &ndash; a personalized platform that supports a range of wellbeing needs.</div><div><br>
</div><div><b>Professional Development</b>: Level up your skills with our training platforms, including LinkedIn Learning!</div><div></div><p><b><br>
 </b><b>Competitive Benefits</b>: Competitive benefits that make sense with both your local market and employment status.</p></div>

Customer Operations Lead Specialist

SITA

<div>
 <strong>
  <span>
   WELCOME TO
  </span>
 </strong>
 <strong>
  <span>
   SITA
  </span>
 </strong>
 <strong>
  <span>
   &nbsp;&nbsp;
  </span>
 </strong>
 <p>
  <span>
   We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world&rsquo;s air travel industry.
  </span>
 </p>
 <p>
  <span>
   You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
  </span>
 </p>
 <p>
  <span>
   Are you ready to love your job? The adventure begins right here, with you, at SITA.
  </span>
 </p>
 <p>
  <span class="normaltextrun">
   <strong>
    <span>
     &nbsp;
    </span>
   </strong>
  </span>
 </p>
 <p>
  <span class="normaltextrun">
   <strong>
    <span>
     ABOUT THE ROLE &amp; TEAM
     <br/>
     <br/>
    </span>
   </strong>
  </span>
 </p>
 <p>
  <span>
   At SITA we believe in putting the customer at the center of everything we do. The primary objective of this role is to make SITA customers successful and seen as a business partner. Partnering with customers on SITA Service Management solutions that will help our customers achieve their business goals objectives and outcomes. As a Customer Operations Specialist you would be responsible for executing against our promises ensuring that our customers are receiving the most value from their investment. Provide proactive input leveraging the capabilities of SITA product &amp; services to ensure we can retain and expand the account revenue.
  </span>
 </p>
 <p>
  <span>
   As a Customer Operations Specialist, it is also expected of you to engage in, manage and maintain any third-party contracts that SITA might have fulfilled their contract with the client.
  </span>
 </p>
 <p>
  <span>
   &nbsp;
  </span>
 </p>
 <p>
  <span class="normaltextrun">
   <span>
    As per our internal career framework, this role is classified under the title
    <em>
     Senior Client Service Representative
    </em>
    .&nbsp;
   </span>
  </span>
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <span class="normaltextrun">
   <span>
    &nbsp;
    <strong>
     <span>
      WHAT YOU&rsquo;LL DO
     </span>
    </strong>
   </span>
  </span>
 </p>
 <p>
  <span>
   &nbsp;
  </span>
 </p>
 <ul>
  <li>
   <span>
    Develop a strong partnership with customer channel partners and SITA executive sponsors to drive product adoption and mitigate risk to renewal. Serve as the voice of the customer within SITA.
   </span>
  </li>
  <li>
   <span>
    Provide proactive tactical innovative advice to customers.
   </span>
  </li>
  <li>
   <span>
    Owns End-to-End Operational Escalation management and proactively manage escalation to ensure customer dissatisfaction issues are addressed at an early phase.&nbsp;
   </span>
  </li>
  <li>
   <span>
    Partner with Sales to help ensure renewals and expansion opportunities are identified and closed successfully.
   </span>
  </li>
  <li>
   <span>
    Lead the Continual Process Improvement process with the customer including recommendations for service upgrades and proactively monitor SITA customer services identify improvement and risk areas and own the various service improvement plans.
   </span>
  </li>
  <li>
   <span>
    Maintain thorough knowledge of SITA products/services features and target markets by participating in formal and informal training.
   </span>
  </li>
  <li>
   <span>
    Manage other client service staff assigned to support the customer.
   </span>
  </li>
  <li>
   <span>
    Manage third party supplier/s according to contract specifications.
   </span>
  </li>
  <li>
   <span>
    Contribute with Sales and Bid teams to developing customer proposals by identifying any local factors that may impact on the operational model and/or associated internal and external costs.
   </span>
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  <span class="normaltextrun">
   <strong>
    <span>
     ABOUT YOU
     <br/>
     <br/>
    </span>
   </strong>
  </span>
 </p>
 <ul>
  <li>
   <span>
    Bachelor&rsquo;s degree in IT, Telecom, or equivalent
   </span>
  </li>
  <li>
   <p>
    <span>
     7+ years of customer facing experience delivering IT services to internal or external customers
    </span>
   </p>
  </li>
  <li>
   <p>
    <span>
     5+ years of experience in Airline / Air Transport industry
    </span>
   </p>
  </li>
  <span>
   <br/>
  </span>
  <li>
   <span>
    Bilingual in Arabic and English (both required)
   </span>
  </li>
  <li>
   <span>
    <span>
     <span>
      Applicants must be Saudi nationals to be considered for this position.
      <br/>
      <br/>
     </span>
    </span>
   </span>
  </li>
 </ul>
 <p>
  <span class="normaltextrun">
   <strong>
    <span>
     EXPERIENCE:
     <br/>
     <br/>
    </span>
   </strong>
  </span>
 </p>
 <ul>
  <li>
   <strong>
    <span>
     Proven track record in operational leadership
    </span>
   </strong>
   <span>
    with 5+ years in managing customer-facing functions, ideally within a SaaS or tech-driven environment, ensuring high service levels and operational excellence.
   </span>
  </li>
  <li>
   <strong>
    <span>
     Demonstrated success in relationship and stakeholder management
    </span>
   </strong>
   <span>
    : Skilled at fostering strong internal and external partnerships to drive customer satisfaction and retention across operational teams.
   </span>
  </li>
  <li>
   <strong>
    <span>
     Experience with onboarding and training customers
    </span>
   </strong>
   <span>
    : Ability to guide customers through the initial setup and ongoing use of a product or service.
   </span>
  </li>
  <li>
   <strong>
    <span>
     Experienced in driving business growth through operational insights
    </span>
   </strong>
   <span>
    : Able to support upselling and cross-sell strategies by identifying trends and aligning resources accordingly.
   </span>
  </li>
  <li>
   <strong>
    <span>
     Operational project coordination
    </span>
   </strong>
   <span>
    : While formal project management certification is not essential, being able to lead multiple initiatives and coordinate cross-functional teams toward shared objectives.
   </span>
  </li>
  <li>
   <strong>
    <span>
     Proficient in data analysis and operational reporting
    </span>
   </strong>
   <span>
    : Uses customer data and performance metrics to drive continuous improvement and optimize delivery service.
    <br/>
    <br/>
   </span>
  </li>
 </ul>
 <p>
  <strong>
   <span>
    KNOWLEDGE:
    <br/>
    <br/>
   </span>
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    <span>
     Deep understanding of operational strategies in customer success
    </span>
   </strong>
   <span>
    : Well-versed in best practices and processes that improve customer experience and team efficiency.
   </span>
  </li>
  <li>
   <strong>
    <span>
     Ability to align operational activities with business goals
    </span>
   </strong>
   <span>
    : Strong focus on translating customer needs into actionable plans, ensuring service delivery aligns with business outcomes.
   </span>
  </li>
  <li>
   <strong>
    <span>
     Familiarity with operational and customer success KPIs
    </span>
   </strong>
   <span>
    such as SLA adherence, case resolution time, key metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Health Scores
   </span>
  </li>
  <li>
   <strong>
    <span>
     Technically competent with products and systems
    </span>
   </strong>
   <span>
    : Able to troubleshoot basic issues and work closely with technical teams to address more complex challenges.
   </span>
  </li>
  <li>
   <strong>
    <span>
     Analytic thinking
    </span>
   </strong>
   <span>
    with problem solving as primary outcome.
    <br/>
    <br/>
   </span>
  </li>
 </ul>
 <p>
  <strong>
   <span>
    SKILLS:
    <br/>
    <br/>
   </span>
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    <span>
     Strong communication and stakeholder management
    </span>
   </strong>
   <span>
    : Confident in presenting to leadership, coordinating with cross-functional teams, and maintaining transparency across business units.
   </span>
  </li>
  <li>
   <strong>
    <span>
     Excellent problem-solving and critical thinking
    </span>
   </strong>
   <span>
    : Capable of analyzing operational challenges and implementing practical, scalable solutions.
   </span>
  </li>
  <li>
   <strong>
    <span>
     People leadership and team engagement
    </span>
   </strong>
   <span>
    : Builds trust with teams and customers alike through empathy, collaboration, and a customer-first mindset.
   </span>
  </li>
  <li>
   <strong>
    <span>
     Exceptional time management and organizational ability
    </span>
   </strong>
   <span>
    : Excels in balancing multiple responsibilities, meeting deadlines, and maintaining high service standards.
   </span>
  </li>
 </ul>
 <p>
  <span>
   &nbsp;
  </span>
 </p>
 <p>
  <span class="normaltextrun">
   <strong>
    <span>
     NICE-TO-HAVE
    </span>
   </strong>
  </span>
 </p>
 <p>
  <span>
   &nbsp;
  </span>
 </p>
 <ul>
  <li>
   <span>
    Experience in a complex multi-cultural matrix management organization
   </span>
  </li>
  <li>
   <span>
    ITIL Certification
   </span>
  </li>
 </ul>
 <p>
  <span>
   &nbsp;
  </span>
 </p>
 <p>
  <span>
   &nbsp;
  </span>
 </p>
 <p>
  <strong>
   <span>
    WHAT WE OFFER
   </span>
  </strong>
 </p>
 <p>
  <strong>
   <span>
    &nbsp;
   </span>
  </strong>
 </p>
 <p>
  <span>
   We&rsquo;re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We&rsquo;re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
  </span>
 </p>
 <p>
  <span>
   &nbsp;
  </span>
 </p>
 <p>
  <span class="eop">
   <span>
    &nbsp;
   </span>
  </span>
 </p>
 <p>
  <span class="normaltextrun">
   <span>
    🏡
    <u>
     <span>
     </span>
    </u>
    <strong>
     Flex Week:
    </strong>
    Work from home up to 2 days/week (depending on your team&rsquo;s needs)
   </span>
  </span>
 </p>
 <p>
  <span class="eop">
   <span>
    &nbsp;
   </span>
  </span>
 </p>
 <p>
  <span class="normaltextrun">
   <span>
    ⏰
    <strong>
     Flex Day:
    </strong>
    Make your workday suit your life and plans.
   </span>
  </span>
 </p>
 <p>
  <span>
   &nbsp;
  </span>
 </p>
 <p>
  <span class="normaltextrun">
   <span>
    🌎
    <strong>
     Flex Location:
    </strong>
    Take up to 30 days a year to work from any location in the world.
   </span>
  </span>
  <span class="eop">
   <span>
    &nbsp;
   </span>
  </span>
 </p>
 <p>
  <span>
   &nbsp;
  </span>
 </p>
 <p>
  <span class="normaltextrun">
   <span>
    🌿
    <strong>
     Employee Wellbeing:
    </strong>
    We&rsquo;ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
   </span>
  </span>
 </p>
 <p>
  <span class="eop">
   <span>
    &nbsp;
   </span>
  </span>
 </p>
 <p>
  <span class="normaltextrun">
   <span>
    🚀
    <strong>
     Professional Development
    </strong>
    : Level up your skills with our training platforms, including LinkedIn Learning!
   </span>
  </span>
  <span class="eop">
   <span>
    &nbsp;
   </span>
  </span>
 </p>
 <p>
  <span>
   &nbsp;
  </span>
 </p>
 <p>
  <strong>
   <span>
    🙌🏽
    <span class="normaltextrun">
     Competitive Benefits
    </span>
   </span>
  </strong>
  <span class="normaltextrun">
   <span>
    : Competitive benefits that make sense with both your local market and employment status.&nbsp;
   </span>
  </span>
 </p>
</div>


SNG (Sovereign Network Group)

<p><strong>SNG?</strong>(Sovereign Network Group) was formed in October 2023 through the merger of Sovereign and Network Homes.? We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year.? </p> <p>We're looking for a <strong>Coordinator</strong> - <strong>Customer Accounts </strong> to join our dedicated income team, helping to ensure customers are supported to sustain their tenancies and manage their housing costs effectively.</p> <p><strong><u>The Role:</u></strong></p> <p>As a <strong>Coordinator - Customer Accounts</strong>, you'll play a key part in supporting the income service <em>by </em>providing administrative support to ensure collection of housing costs and promoting tenancy sustainability. Based from our Greenham office, you'll work from home and in the office 2 days per week.</p> <p><strong><u>What You'll Be Doing:</u></strong></p> <ul> <li>Following up on failed payments or cancellations, arranging new payment solutions, and referring customers for additional support where needed.</li><li>Managing housing benefit overpayments, universal credit verifications, and account reconciliations.</li><li>Maintaining accurate records and ensuring financial data meets quality and compliance standards.</li><li>Coordinating account processes such as setting up and adjusting direct debits, processing refunds, and managing garage licence accounts including chasing arrears.</li><li>Working collaboratively with teams across Finance, Lettings, and Customer Accounts to ensure a consistent and compliant approach.</li><li>Acting as a Data Steward to ensure accurate reporting and transparency across customer accounts.</li><li>Supporting early intervention strategies for arrears prevention and tenancy sustainment.</li></ul> <p><strong><u>What We're Looking For:</u></strong></p> <ul> <li>Strong communication and problem-solving skills, with a customer-first mindset.</li><li>Experience within housing, income, or customer account management.</li><li>Knowledge of welfare benefits such as Universal Credit or Housing Benefit.</li><li>Excellent administration and data management skills with strong attention to detail.</li><li>Confident using IT systems and software to manage and analyse financial data.</li></ul> <p><strong><u>Your Benefits</u></strong><u>:</u></p> <p>We have some great benefits at SNG, including:? </p> <ul> <li>25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) </li></ul> <ul> <li>Chance to buy or sell holiday as part of our flexible benefits package </li></ul> <ul> <li>3 additional paid Wellbeing days and 2 paid volunteering days </li></ul> <ul> <li>Generous matched pension scheme up to 12% and?Life cover at 4x salary? </li></ul> <ul> <li>Enhanced maternity/adoption pay? </li></ul> <ul> <li>Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) </li></ul> <ul> <li>Options for private medical insurance, dental insurance and critical illness cover </li></ul> <ul> <li>Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service </li></ul> <p>We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We're passionate about inclusion for all and creating a workplace where everyone can thrive. </p> <p>This is a fantastic opportunity for someone who enjoys problem-solving, building relationships, and working with data to make a real difference in people's lives. Apply today to be considered!</p><img src="https://www.jobg8.com/Tracking.aspx?jsVBRRiFIxmPlRLZDD3Aie233uXofLknj" width="0" height="0" />

Co-ordinator Customer Accounts

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