customer account specialist

VHR Global Technical Recruitment

<div>
 
 
 Location: Dubai, UAE
 
 
 
 
 
 
 We are looking for an experienced
 
 Customer Account Specialist
 
 to join our growing team at our Dubai MRO Centre. This role supports our continued commitment to delivering high-quality maintenance, repair, and overhaul (MRO) services to our global aviation clients.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage customer communications, ensuring timely response to RFQs, RFPs, and service-related inquiries.
 </li>
 <li>
 Prepare and submit quotes, tenders, and contract documents in line with customer and internal expectations.
 </li>
 <li>
 Coordinate internally with operations, logistics, and finance to ensure timely service delivery.
 </li>
 <li>
 Track and report on customer metrics, quote outcomes, and contract performance.
 </li>
 <li>
 Support face-to-face meetings, work scope reviews, and real-time approvals for scope changes or component exchanges.
 </li>
 <li>
 Maintain accurate records of customer interactions, agreements, and service requirements.
 </li>
 <li>
 Participate in continuous improvement initiatives to enhance customer satisfaction and delivery performance.
 </li>
 <li>
 Provide after-hours AOG (Aircraft on Ground) support when required.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Aerospace Engineering, or a related field (Master&rsquo;s degree is a plus).
 </li>
 <li>
 Minimum 3 years of experience in customer account management, preferably in the MRO or aerospace sector.
 </li>
 <li>
 Proficiency in MRP systems; SAP experience preferred.
 </li>
 <li>
 Strong MS Office skills (Excel, Word, Outlook).
 </li>
 <li>
 Excellent written and spoken English.
 </li>
 <li>
 Strong technical understanding of aerospace component repair.
 </li>
 <li>
 Strong problem-solving skills and a customer-focused mindset.
 </li>
 </ul>
 
 
</div>

Customer Account Specialist

Antal International

<div>
 
 Our client, a global beverage company, is seeking a Key Accounts Specialists - HORECA for various locations in the UAE. This presents a compelling opportunity for professionals with a strong commercial acumen, particularly those with a robust HORECA experience and a successful history in account management.
 
 
 
 
 
 **Position:** Key Accounts Specialist&ndash; HORECA (Hotels, Restaurants, Catering)
 
 
 **Locations:** Dubai OR Abu Dhabi/Al Ain OR Sharjah/Northern Emirates
 
 
 **Salary:** AED 15,000 + Commission + Bonus
 
 
 **Industry:** Food &amp; Beverage (Energy Drinks/Carbonated Drinks)
 
 
 **Experience Required:** Minimum 3-5 years
 
 
 **Employment Type:** Full-time | Immediate Start Preferred
 
 
 
 
 
 **Key Responsibilities:**
 
 
 - Manage and expand a portfolio of key HORECA accounts, serving as the primary contact for decision-makers like F&amp;B Directors and Procurement Managers.
 
 
 - Develop and execute account-specific business strategies to meet volume, value, and profitability goals.
 
 
 - Cultivate enduring partnerships by grasping customer requirements, offering customized solutions, and ensuring exceptional service.
 
 
 - Lead commercial negotiations, contract agreements, and pricing discussions.
 
 
 - Conduct regular business reviews with clients to align objectives, tackle challenges, and explore growth opportunities.
 
 
 - Monitor market trends, competitor activities, and customer feedback to guide strategic choices.
 
 
 - Supervise product availability, quality standards, and brand visibility in all HORECA outlets.
 
 
 - Propel the implementation of new product launches, promotional campaigns, and seasonal activations in coordination with marketing teams.
 
 
 - Maintain accurate records of contracts, agreements, and customer interactions.
 
 
 
 
 
 **Job Requirements:**
 
 
 - 3-5 years of key account management experience in the beverage industry, focusing on HORECA.
 
 
 - Well-established network and comprehensive knowledge of the UAE HORECA market.
 
 
 - Strong negotiation, presentation, and relationship management skills.
 
 
 - Analytical mindset with the ability to derive actionable insights from data.
 
 
 -
 
</div>

Key Accounts Specialist - HORECA

SITA

<div>
 
 Overview
 
 
 
 
 WELCOME TO
 
 
 SITA
 
 
 
 We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world&rsquo;s air travel industry.
 
 
 You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
 
 
 Are you ready to love your job? The adventure begins right here, with you, at SITA.
 
 
 
 About The Role &amp; Team
 
 
 
 At SITA we believe in putting the customer at the center of everything we do. The primary objective of this role is to make SITA customers successful and seen as a business partner. Partnering with customers on SITA Service Management solutions that will help our customers achieve their business goals objectives and outcomes. As a Customer Operations Specialist you would be responsible for executing against our promises ensuring that our customers are receiving the most value from their investment. Provide proactive input leveraging the capabilities of SITA product &amp; services to ensure we can retain and expand the account revenue.
 
 
 As a Customer Operations Specialist, it is also expected of you to engage in, manage and maintain any third-party contracts that SITA might have fulfilled their contract with the client.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Develop a strong partnership with customer channel partners and SITA executive sponsors to drive product adoption and mitigate risk to renewal. Serve as the voice of the customer within SITA.
 </li>
 <li>
 Provide proactive tactical innovative advice to customers.
 </li>
 <li>
 Owns End-to-End Operational Escalation management and proactively manage escalation to ensure customer dissatisfaction issues are addressed at an early phase.
 </li>
 <li>
 Partner with Sales to help ensure renewals and expansion opportunities are identified and closed successfully.
 </li>
 <li>
 Lead the Continual Process Improvement process with the customer including recommendations for service upgrades and proactively monitor SITA customer services identify improvement and risk areas and own the various service improvement plans.
 </li>
 <li>
 Maintain thorough knowledge of SITA products/services features and target markets by participating in formal and informal training.
 </li>
 <li>
 Manage other client service staff assigned to support the customer.
 </li>
 <li>
 Manage third party supplier/s according to contract specifications.
 </li>
 <li>
 Contribute with Sales and Bid teams to developing customer proposals by identifying any local factors that may impact on the operational model and/or associated internal and external costs.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ABOUT YOU
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT, Telecom, or equivalent
 </li>
 <li>
 7+ years of customer facing experience delivering IT services to internal or external customers
 </li>
 <li>
 5+ years of experience in Airline / Air Transport industry
 </li>
 <li>
 Bilingual in Arabic and English (both required)
 </li>
 <li>
 Applicants must be Saudi nationals to be considered for this position.
 
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Proven track record in operational leadership with 5+ years in managing customer-facing functions, ideally within a SaaS or tech-driven environment, ensuring high service levels and operational excellence.
 </li>
 <li>
 Demonstrated success in relationship and stakeholder management: Skilled at fostering strong internal and external partnerships to drive customer satisfaction and retention across operational teams.
 </li>
 <li>
 Experience with onboarding and training customers: Ability to guide customers through the initial setup and ongoing use of a product or service.
 </li>
 <li>
 Experienced in driving business growth through operational insights: Able to support upselling and cross-sell strategies by identifying trends and aligning resources accordingly.
 </li>
 <li>
 Operational project coordination: While formal project management certification is not essential, being able to lead multiple initiatives and coordinate cross-functional teams toward shared objectives.
 </li>
 <li>
 Proficient in data analysis and operational reporting: Uses customer data and performance metrics to drive continuous improvement and optimize delivery service.
 
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Deep understanding of operational strategies in customer success: Well-versed in best practices and processes that improve customer experience and team efficiency.
 </li>
 <li>
 Ability to align operational activities with business goals: Strong focus on translating customer needs into actionable plans, ensuring service delivery aligns with business outcomes.
 </li>
 <li>
 Familiarity with operational and customer success KPIs such as SLA adherence, case resolution time, key metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Health Scores
 </li>
 <li>
 Technically competent with products and systems: Able to troubleshoot basic issues and work closely with technical teams to address more complex challenges.
 </li>
 <li>
 Analytic thinking with problem solving as primary outcome.
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Strong communication and stakeholder management: Confident in presenting to leadership, coordinating with cross-functional teams, and maintaining transparency across business units.
 </li>
 <li>
 Excellent problem-solving and critical thinking: Capable of analyzing operational challenges and implementing practical, scalable solutions.
 </li>
 <li>
 People leadership and team engagement: Builds trust with teams and customers alike through empathy, collaboration, and a customer-first mindset.
 </li>
 <li>
 Exceptional time management and organizational ability: Excels in balancing multiple responsibilities, meeting deadlines, and maintaining high service standards.
 
 
 
 </li>
 </ul>
 
 NICE-TO-HAVE
 
 
 
 <ul>
 <li>
 Experience in a complex multi-cultural matrix management organization
 </li>
 <li>
 ITIL Certification
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 We&rsquo;re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We&rsquo;re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 
 
 🏡
 
 Flex Week:
 
 Work from home up to 2 days/week (depending on your team&rsquo;s needs)
 
 
 ⏰
 
 Flex Day:
 
 Make your workday suit your life and plans.
 
 
 🌎
 
 Flex Location:
 
 Take up to 30 days a year to work from any location in the world.
 
 
 🌿
 
 Employee Wellbeing:
 
 We&rsquo;ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 
 
 🚀
 
 Professional Development
 
 : Level up your skills with our training platforms, including LinkedIn Learning!
 
 
 
 🙌🏽 Competitive Benefits
 
 : Competitive benefits that make sense with both your local market and employment status.
</div>

Customer Operations Specialist

RTC-1 Employment Services

The Role
 Manage customer and stakeholder engagement, on-site briefings, content refreshes and maintenance Collaborate with sales and other stakeholders to ensure the visitor experience supports business growth and enhances the customer relationship Support with broader day-to-day requirements of department to ensure an optimized visitor experience. Develop and execute marketing strategies to enhance customer engagement and loyalty, including localization initiatives and activities
 
Requirements
 Position Title: Sr Customer Marketing Specialist Employment Type: Temporary role, with a duration of up to 1 year Salary: up to 15K AED all-inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A global technology leader based in Dubai, delivering industry-specific technology solutions for buildings and industries. Qualifications: Open to Arabic speaker Bachelor’s degree in Marketing or related field Minimum of 6 years of relevant experience, preferably with a background in a Customer Experience Center Having own visa is preferred How to Apply: Send your CV in word format to: MKTGJOBS2020 AT GMAIL DOT COM and use “Sr Customer Marketing Specialist” as email subject
 
About the company
 RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

Sr Customer Marketing Specialist

Beshir Adi Professional Training Center

Key Responsibilities:<ul><li>Build and maintain strong relationships with clients.</li><li>Handle customer inquiries and provide professional support.</li><li>Coordinate with internal teams to ensure smooth service delivery.</li><li>Follow up with clients to ensure satisfaction and continuous engagement.</li><li>Assist in developing customer service processes and standards.</li><li>Support marketing tasks on social media, monitoring engagement, and reporting.</li><li>Attend internal and client meetings to represent the company and support sales/marketing initiatives.</li></ul>&#9989; Preferred Qualifications:<ul><li>2+ years of experience in customer relations or customer service (preferably in the services/training sector).</li><li>Academic background in business, marketing, or related field.</li><li>Fluent in English.</li><li>Strong communication, problem-solving, and negotiation skills.</li><li>Proficient in Microsoft Office .</li><li>Background in training services is highly preferred.</li><li>Basic understanding of social media marketing.</li><li>Salary + Commision.</li></ul>Send your CV to BDE@bmc-uae.net with the subject: &ldquo;Application &ndash; Customer Relation &amp; Marketing Specialist&rdquo;.Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Customer Relation & Marketing Specialist

Recro.Hive

<div>
 
 
 Company Description
 
 
 
 A very well known reputable telecommunication company is hiring Customer Service Representatives- UK account
 
 
 
 Role Description
 
 
 
 This is a full-time hybrid role for a Customer Service Representative. The day-to-day tasks include handling customer inquiries, providing excellent customer service, managing customer accounts, and ensuring customer satisfaction. The Customer Service Representative will also communicate effectively with clients to resolve issues and build strong relationships with customers.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 C1 English is a must
 </li>
 <li>
 Experience working as a Customer Service Representative
 </li>
 <li>
 Strong Communication and interpersonal skills
 </li>
 <li>
 Ability to work hybrid ( 8 days a month onsite)
 </li>
 <li>
 Strong problem-solving skills and a positive attitude
 </li>
 <li>
 Bachelor&rsquo;s degree or equivalent experience preferred
 </li>
 </ul>
</div>

Customer Service Representative- UK account

Pentagon Food Group Ltd

Job Opportunity: CSR / Telesales Officers Location: On-site, Bahria Phase 7, Rawalpindi Industry: FMCG Employment Type: Full-timeWe are urgently hiring a Customer Account Executive/CSR to join our UK-based Food Group. Multiple positions are available in our Tele-sales department.Requirements:<ul><li>Strong communication and customer-handling skills</li><li>Proficiency in spoken English</li><li>Prior call centre experience will be considered an advantage</li><li>Customer basket managment</li><li>Basic knowledge of office 365</li><li>Basics of Sales strategies (up/cross selling)</li><li>Churn Managment</li></ul>Office Timings:<ul><li>Summer: 1:00 pm &ndash; 10:00 pm</li><li>Winter: 2:00 pm &ndash; 11:00 pm</li></ul>We Offer:<ul><li>Salary: PKR 55,000 &ndash; 60,000 per month</li><li>Eid Bonus</li><li>Leave entitlement (CL/AL/SL)</li><li>Health and Life Insurance</li><li>EOBI</li><li>Attractive sales incentives</li><li>Annual increment</li><li>Professional growth opportunities</li><li>Excellent office environment</li></ul>Note: Female candidates are strongly encouraged to apply.Job Type: Full-timePay: Rs55,000.00 - Rs60,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Work Location: In person

Customer Account Executive

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