customer account specialist

ALCIVIA

<div>Description:

ALCIVIA is looking to fill a full-time Customer Solutions Billing Specialist at our Cottage Grove Headquarters location. Are you looking for a company where work-life balance is respected, honest effort is rewarded, and your contribution is appreciated? You&rsquo;re looking for ALCIVIA.
Pay Type: Hourly Rate, bi-weekly
Work Setting: Onsite, In-Office.
Work Location: 1401 Landmark Drive, Cottage Grove, WI 53527.
Core Work Schedule: Monday - Friday, 8:00am to 4:30pm.
Benefits: Full-time benefit eligibility begins the 1st of the month following date of hire.<ul><li>
Medical Insurance, Health Savings Account (with Employer contributions), Dental Insurance, Vision Insurance, Flexible Spending Accounts, Critical Illness Insurance, Group Accident Insurance, Group Hospital Insurance, Legal Shield, and ID Shield.</li><li>
401K company match up to 6% and 100% vested day one.</li><li>
Paid Parental Leave.</li><li>
Paid Time Off, Paid Holidays, and Paid Volunteer Time Off.</li><li>
100% Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Life and AD&amp;D Insurance, Employee Assistance Program.</li><li>
Company-Paid Training and Development Opportunities: Tuition Reimbursement, Certifications &amp; Licenses, and more.</li><li>
Company Clothing Annual Allowance.</li></ul>
ALCIVIA is a leading, member-owned agricultural and energy cooperative located in Wisconsin and serving customers in Wisconsin, Minnesota, Illinois, and Iowa. We provide expertise, service, and products in the areas of animal nutrition, energy, and grain, and have a full portfolio of options for competitive operating loans and input financing. Learn more at https://www.alcivia.com/<ul><li>
Visit our Company Social Media Accounts: Facebook and LinkedIn.</li></ul>
Customer Solutions Billing Specialist Essential Responsibilities:
The Customer Solutions Billing Specialist is responsible for executing a wide range of administrative billing, inventory, and contract-related processes with accuracy and efficiency. This role ensures timely and accurate billing while maintaining clean and compliant account records. This position coordinates with internal teams to resolve discrepancies, maintain account structures, and ensure financial documentation meets audit standards. In addition to core billing responsibilities, this position is expected to support front office functions as needed&mdash;particularly during peak seasons, month-end deadlines, or at the direction of management. This includes answering customer calls, assisting with account inquiries, and supporting front-line customer service activities alongside the Customer Solutions Specialist team.<ul><li>
Accurately process billing transactions related to products, services, equipment, and contract agreements.</li><li>
Set up and maintain customer account structures and service documentation in internal systems (e.g., ERP, CRM, or contract management platforms).</li><li>
Perform billing corrections, tax adjustments, and account updates based on internal workflows and approved documentation.</li><li>
Monitor shared billing inboxes and help desk queues; respond to internal billing inquiries and escalate items when necessary.</li><li>
File, reconcile, and validate support documents such as service tickets, delivery records, and exemption forms.</li><li>
Ensure all billing-related documentation is complete, accurate, and compliant with company policy and audit standards.</li><li>
Processes inventory related transactions, including transfers, receivers, and adjustments, as assigned and required.</li><li>
Complete assigned month-end billing tasks, including transaction finalization, data reconciliation, and reporting requirements.</li><li>
Use internal systems to review, validate, and approve billing data across products, services, and customer segments.</li><li>
Maintain clean audit trails by documenting approvals, corrections, and transaction statuses consistently.</li><li>
Partner with credit, sales, operations, and front office teams to ensure alignment on account setup, billing timelines, and documentation standards.</li><li>
Communicate billing discrepancies, missing documentation, or system issues to appropriate team members for resolution.</li><li>
Support contract setup and ongoing maintenance by coordinating internally to ensure correct terms are reflected in the billing system.</li><li>
Support front office functions during peak seasons, staffing shortages, or at the direction of management.</li><li>
Assist with incoming customer calls, account inquiries, payment processing, orders, change requests, or general support requests.</li><li>
Maintain a professional, service-oriented approach when handling customer communication via phone or email.</li><li>
Coordinate closely with the Customer Solutions front office team to ensure consistent customer service across departments.</li><li>
Flexibility to work outside of core business hours to support seasonal needs and ensure exceptional customer service during peak periods.</li><li>
Other duties as assigned.</li></ul>
Requirements:

Customer Solutions Billing Specialist Required Skills &amp; Qualifications:<ul><li>
High school diploma or equivalent required; Associate degree in Business, Accounting, or related field preferred.</li><li>
1&ndash;3 years of billing, data entry, or administrative experience in a business environment preferred.</li><li>
Experience with ERP or CRM systems; ability to learn and navigate internal billing platforms.</li><li>
High attention to detail and ability to manage large volumes of transactions accurately.</li><li>
Strong communication skills&mdash;both written and verbal&mdash;with the ability to interact professionally across departments and with customers.</li><li>
Familiarity with billing documents, account setups, and standard business forms (e.g., exemption certificates, driver tickets).</li><li>
Strong organizational skills and ability to prioritize tasks during high-volume periods.</li><li>
Proficiency in Microsoft Office applications, especially Excel.</li><li>
A service-first mindset with the flexibility to shift between administrative and customer-facing roles as needed.</li></ul>
Find your place in a positive, supportive atmosphere where opportunity is always growing, with a team that believes in its mission. Enjoy a job that grows along with you as your skills and talents evolve, while fueling the needs of your family, friends, and billions of others who depend on agriculture. Visit our Careers page to view all our current openings at https://www.alcivia.com/careers/<ul><li>
ALCIVIA Locations: https://www.alcivia.com/connect/locations/</li></ul></div>

Customer Solutions Billing Specialist

Risas Dental and Braces

<div>Employment Status: Full-time 
 
✓ Dental Insurance ✓ Health Insurance ✓ Life Insurance
✓ 12hr ✓ Rotating
At Risas Dental and Braces, our focus is providing quality and affordable dental care and braces for families everywhere. Our goal is to think and speak a language that patients understand. For this reason, our Company Statement is We Speak Patient&trade;. The result is happier, healthier Patients, and better opportunities for our doctors and team members. 


We are seeking a friendly and professional bilingual Account Specialist to join our Risas family. The Account Specialist must have excellent customer service skills, a dynamic personality, be highly motivated, and detail-oriented. The Account Specialist works with patients to discuss payment options, insurance benefits and eligibility, financial account accuracy, and account balance resolution. We value good communication skills, reliability, a positive attitude, and organizational talents. 

Responsibilities 
<ul>
<li>Present and explain financial arrangements, monthly billing and collecting with patients</li>
<li>Post payments, charge new accounts, and close out for the deposit</li>
<li>Verify insurance benefits prior to all new patient exams</li>
</ul><ul><li>Educate and encourage patient's commitment to long-term treatment</li>
<li>Identify, address, and resolve any patient concerns</li>
<li>Validate and/or obtain authorization for payment from patients</li>
<li>Follow up with insurance companies regarding eligibility and payments</li>
<li>Bill insurance within 24 hours of the start of treatment</li>
</ul><ul><li>Close out the month and complete month-end reports</li>
<li>Additional duties and responsibilities as assigned</li></ul> 
 
Qualifications 
<ul>
<li>Bilingual in English and Spanish</li>
</ul><ul><li>High School Diploma or GED equivalent</li>
<li>Customer service experience over the phone a plus</li>
<li>Knowledgeable of dental and medical terminology preferred</li>
<li>Exceptional written and verbal communication abilities</li>
<li>Excellent organizational skills and ability to multitask</li>
</ul><ul><li>Ability to utilize de-escalation skills being an empathetic, active listener, who has strong follow through skills when speaking with patients</li>
<li>Ability to think creatively, problem solve, and work independently</li>
<li>Must have a growth mindset and the ability to adapt to change</li>
<li>Ability to work within a team environment and lend support, as a team player, to team members as needed</li></ul> 


Benefits

Risas Dental and Braces offers a comprehensive benefits package including
<ul>
<li>12-hour shifts, 3 days a week</li>
<li>Medical and vision benefits</li>
<li>Free dental services</li>
</ul><ul><li>401(k) with employer match</li>
<li>Tuition reimbursement opportunities</li>
<li>And many other ancillary benefits</li></ul> 


The working environment is fun, fast paced, challenging, and rewarding with opportunities for professional development and career advancement. Join us in this work. Begin a career that is full of meaning and value.</div>

Patient Accounts Specialist

Baptist Health - Alabama

<div>B aptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties.
To learn more about Baptist Health, visit us at https://www.baptistfirst.org .
Highlights:
Summary : The CBO Account Review Specialist (ARS) communicates concisely and provides excellent customer service to patients, patients' family members, healthcare providers, medical staff offices, and peers with professionalism, competency, compassion, and ownership. The ARS is responsible for using and maintaining knowledge of multiple computer systems and payer portals/web-based applications or systems on a daily basis. Duties may include, but are not limited to the following: Full account resolution, including the review/audit of all activity; updating data in appropriate systems and filing for insurance, financial assistance and/or other; 3) Proper and timely account adjustments; 4) Review and Confirmation of accurate patient responsible balances; 5) Assistance with patients and patient's family phone calls and walk-ins 6) Review for appropriate financial classification; 6) Review to ensure appropriate payment posting and identification of overpayments/refunds due; 8) Account notations; and 9) Performs other duties as requested. Notifies Supervisor of account error trends. Education / Experience :High school diploma or equivalent required. Minimum 2 years medical billing/collection or related experience preferred. Previous experience working in healthcare with knowledge of third party payers and denials preferred. License / Certification : CPAR certification preferred. Knowledge, Skills, and Abilities :
 
<ul><li>Excellent written and verbal communication skills.
</li><li>Strong planning, organizational and decision-making skills.
</li><li>Must be able to work independently.
</li><li>Must be able to multitask.
</li><li>Strong analytical and lateral thinking skills.
</li><li>Must be able to communicate and negotiate with a variety of internal and external constituencies.
</li><li>Working knowledge of MS Word, Excel, Outlook and PowerPoint.
</li><li>Knowledge or medical terminology and experience with third party payers.
</li><li>Ability to maintain a professional and customer centric composure in difficult or challenging situations while maintaining confidentiality.
</li><li>Knowledge of HIPAA standards and regulations.
</li><li>Organizational and time management skills.
</li><li>Ability to provide a positive customer service experience to guests, visitors and patients.
</li><li>Ability to prioritize workload to achieve maximum efficiency.
</li></ul>Working Conditions/Physical Requirements : Position requires sitting for 70% of the workday and mobility 30% of the workday.
 
There is occasional stooping, bending, kneeling, and crouching.
 
There is frequent reaching, use of hands and repetitive action.
 
Requires occasional lifting or carrying up to 50 pounds, pushing/pulling up to 50 pounds.
 
There is a continuous need for speaking with clear diction and hearing sensitivity in conversation either by phone or in person.
 
Continuous visual acuity at close and distant range.
 
Inside protected from weather conditions but not necessarily from temperature changes. Minimal noise levels.
 
Much exposure to computer work.
 
Occasional exposure to risk of electrical shock.
 
Some exposure to infectious disease while performing job-related tasks.
 
Some exposure to hazardous chemicals. Occasional exposure to radiation.
Primary Location:
Corporate
Job:
Account Review Specialist - Customer Service
Accounts Review Specialist
Job Type:
Regular-Full time
Shift :
First Shift (United States of America)</div>

Account Review Specialist - Customer Service

Novartis

<div>
 
 Summary
 
 
 
 This is a field-based and remote opportunity supporting key accounts in an assigned geography.
 
 
 Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible to you.
 
 
 Company will not sponsor visas for this position.
 
 
 As a Territory Account Specialist (TAS), you&rsquo;ll lead with purpose &ndash; crafting personalized experiences that reflect the unique needs of each account and Health Care Provider (HCP). Acting as the primary point of contact, you&rsquo;ll build meaningful connections, identify shared priorities, and navigate solutions that link customers to Novartis resources &ndash; all with the goal of improving patient outcomes. Success in this role comes from balancing demand generation with strategic account engagement. You&rsquo;ll bring expertise in clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement.
 
 
 
 About The Role
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.
 </li>
 <li>
 Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.
 </li>
 <li>
 Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
 </li>
 <li>
 Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility.
 </li>
 <li>
 Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements &ndash; virtually or in person.
 </li>
 <li>
 Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
 </li>
 <li>
 Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.
 </li>
 <li>
 Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings.
 
 
 </li>
 </ul>
 
 Essential Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required from 4-year college or university.
 </li>
 <li>
 Experience (see leveling guidelines below) in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams within the last 5 years. We also welcome candidates from other complex sales environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors, especially where strong field leadership and customer engagement are central to success. For Associate Level opportunities, applicants with limited prior sales experience are encouraged to apply.
 </li>
 <li>
 Proven track-record of consistent high-performance, and well-versed in navigating and successfully selling to large accounts and key customers.
 </li>
 <li>
 Self-starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems to meet the needs of key customers, while also demonstrating ethical leadership and ability to foster environment that promotes ethical behavior and compliance with company policies and laws.
 </li>
 <li>
 Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from the territory border. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Must have a valid driver&rsquo;s license.
 
 
 </li>
 </ul>
 
 Desirable Requirements
 
 
 
 <ul>
 <li>
 Experience across therapeutic groups, disease states, account management strategy, and new product launches.
 </li>
 <li>
 Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway.
 
 
 </li>
 </ul>
 
 Leveling Guidelines:
 
 The position will be filled at level commensurate with experience.
 
 
 <ul>
 <li>
 Associate Territory Account Specialist: Recently separated from the US Military with 4+ years of military service in a leadership capacity (Platoon Leader, Executive Officer, Company Commander, etc.), or applicants with limited prior sales experience.
 </li>
 <ul>
 <li>
 Demonstrates strong ability to collaborate, work cross-functionally within a matrix environment, and communicate product information effectively.
 </li>
 <li>
 Preferred experience in the 2-year Novartis Sales Internship Program; demonstrated proven leadership experience in student sports, fraternities, clubs, activities, and other extracurricular activities.
 </li>
 </ul>
 <li>
 Territory Account Specialist: 2+ years&rsquo; experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment and can communicate clinical product information.
 </li>
 <li>
 Senior Territory Account Specialist: 5+ years&rsquo; experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment and can communicate clinical product information.
 </li>
 <li>
 Executive Territory Account Specialist: 10+ years&rsquo; experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment and can communicate clinical product information.
 
 </li>
 </ul>
 
 Driving is an Essential Function of this Role:
 
 Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver&rsquo;s license to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions if an accommodation can be provided without eliminating the essential function of driving.
 
 
 
 COVID-19 Vaccine Policy (customer-facing roles only):
 
 While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers&rsquo; (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to Eh.occupationalhealth@novartis.com.
 
 
 
 For Field Roles with a Dedicated Training Period:
 
 The individual hired for this role will be required to successfully complete certain initial training, including home study in eight (8) or fewer hours per day and forty (40) or fewer hours per week.
 
 
 
 Novartis Compensation Summary
 
 
 
 The salary for this position is expected to range between:
 
 
 <ul>
 <li>
 Associate Territory Account Specialist: $77,000 and $143,000 per year
 </li>
 <li>
 Territory Account Specialist: $93,800 and $174,200 per year
 </li>
 <li>
 Senior Territory Account Specialist: $119,700 and $222,300 per year
 </li>
 <li>
 Executive Territory Account Specialist: $132,300 and $245,700 per year
 
 
 </li>
 </ul>
 The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.
 
 
 Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.
 
 
 US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.
 
 
 
 Why Novartis:
 
 Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients&rsquo; lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
 
 
 
 Benefits and Rewards:
 
 Learn about all the ways we&rsquo;ll help you thrive personally and professionally.
 
 
 Read our handbook (PDF 30 MB)
 
 
 
 EEO Statement
 
 
 
 The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.
 
 
 
 Accessibility &amp; Reasonable Accommodations
 
 
 
 The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
 
 
</div>

Allergy Territory Account Specialist –Knoxville, TN

TALENTMATE

<div>
 
 Job Description
 
 
 
 The Key Account Specialist is a critical role focused on managing and developing relationships with our company's most important clients. As a Key Account Specialist, you'll be responsible for ensuring client satisfaction, driving sales growth, and acting as the primary point of contact for key accounts. This position requires excellent communication and negotiation skills, as well as the ability to understand and align client needs with our business objectives. You will collaborate with various departments, including sales, marketing, and customer service, to deliver tailored solutions and superior service to our key clients. If you are a detail-oriented, proactive, and results-driven professional with a passion for building and maintaining strong client relationships, this role is for you.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manage and maintain relationships with the company's most important accounts.
 </li>
 <li>
 Serve as the primary point of contact for all key account-related inquiries.
 </li>
 <li>
 Collaborate with internal teams to create customized solutions for key clients.
 </li>
 <li>
 Identify new business opportunities within existing key accounts.
 </li>
 <li>
 Develop and implement strategies to increase sales and profitability.
 </li>
 <li>
 Conduct regular reviews with clients to assess satisfaction and uncover needs.
 </li>
 <li>
 Coordinate with the customer service team to quickly resolve client issues.
 </li>
 <li>
 Monitor account performance, providing feedback to management on trends.
 </li>
 <li>
 Prepare and present regular reports on account status and progress.
 </li>
 <li>
 Ensure compliance with company policies and industry regulations during account management.
 </li>
 <li>
 Utilize CRM software to track client interactions and update account information.
 </li>
 <li>
 Attend industry events and networking sessions to enhance client relationships.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or related field required.
 </li>
 <li>
 At least three years of experience in account management or sales roles.
 </li>
 <li>
 Proven track record of managing key accounts and achieving sales targets.
 </li>
 <li>
 Exceptional communication and negotiation skills are essential for success.
 </li>
 <li>
 Strong analytical skills with the ability to evaluate and solve complex problems.
 </li>
 <li>
 Proficiency in CRM software and Microsoft Office Suite is required.
 </li>
 <li>
 Ability to work independently, manage multiple priorities, and meet deadlines.
 </li>
 <li>
 Willingness to travel to meet with clients and attend industry events.
 
 
 </li>
 </ul>
 Job Details
 
 
 Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.talentmate.com Job Function: Sales Company Industry/
 
 
 Sector: Recruitment &amp; Staffing
 
 
 What We Offer
 
 
 
 About The Company
 
 
 
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 
 
 Report
 
 
 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
</div>

Key Account Specialist 19M26

Spear Education

<div>Customer &amp; Billing Specialist
<ul><li>Remote or Hybrid (Scottsdale, AZ)</li><li>Competitive pay ($22-24/hour, DOE) | Full benefits | Flexible time off</li></ul>

Be the reason customers stay.

Spear Education is seeking a Customer &amp; Billing Specialist who can turn complex billing issues and critical customer moments into long-term loyalty. This role is a key partner to our Customer Success team&mdash;owning billing accuracy, resolving customer challenges, and helping us deliver an experience that keeps customers engaged and committed.

If you&rsquo;re someone who can combine empathy, attention to detail, and problem-solving -and you&rsquo;re comfortable navigating both billing conversations and retention moments - this is where you&rsquo;ll thrive.

What You&rsquo;ll Own

Customer Retention &amp; Experience
<ul>
<li>Support Customer Success in achieving 90% customer retention</li>
<li>Manage cancellation requests with curiosity and care&mdash;identifying root causes and retaining at least 30% of at-risk customers</li>
<li>Turn challenging customer interactions into positive, trust-building experiences</li>
<li>Follow through to ensure every issue reaches full resolution - even across teams</li>
</ul>
Billing &amp; Account Management
<ul>
<li>Proactively monitor accounts with open invoices due to expired or invalid payment methods</li>
<li>Conduct outbound outreach to resolve billing issues and update payment information</li>
<li>Guide customers through updating credit cards and account details with clear, simple instructions</li>
<li>Ensure accuracy across contracts, pricing, and billing records</li>
</ul>
Customer Support &amp; Technical Coordination
<ul>
<li>Respond to customer inquiries (phone, email, chat) with speed, accuracy, and professionalism</li>
<li>Troubleshoot common platform issues, including supporting customers or their web teams with embedding videos and images</li>
<li>Reduce technical barriers so customers can fully utilize products and services</li>
<li>Accurately log all interactions in CRM and follow established processes</li>
<li>Partner with your team to ensure support tickets are resolved within 96 hours</li>
</ul>
Resolution Ownership &amp; Communication
<ul>
<li>Ensure timely and accurate resolution of customer issues from start to finish</li>
<li>Communicate updates, outages, and resolutions clearly to both internal and external stakeholders</li>
<li>Escalate issues appropriately while maintaining ownership of the customer experience</li>
<li>Follow up proactively to confirm resolution and satisfaction</li>
</ul>
What Success Looks Like
<ul>
<li>Customers stay - even when they were considering leaving</li>
<li>Billing issues are resolved quickly and accurately the first time</li>
<li>No customer feels lost, ignored, or bounced between teams</li>
<li>You create a seamless, low-friction experience that builds long-term loyalty</li>
</ul>
What You Bring
<ul>
<li>Experience in customer support, billing, account management, or similar roles</li>
<li>Strong communication skills - you&rsquo;re clear, calm, and confident in any situation</li>
<li>High attention to detail and pride in getting things right the first time</li>
<li>Ability to navigate both customer conversations and light technical troubleshooting</li>
<li>A proactive, solutions-oriented mindset</li>
</ul>
Why Join Us?
<ul>
<li>Direct impact on customer retention and business growth</li>
<li>A collaborative, supportive team that values both people and performance</li>
<li>Opportunity to grow across Customer Success, billing, and operations</li>
<li>Flexibility to work remote or hybrid</li>
</ul>
If you enjoy solving problems, building trust, and playing a meaningful role in the customer experience - we&rsquo;d love to meet you.</div>

Customer and Billing Specialist

Search 10000+ Customer account specialist jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 customer account specialist jobs Near Me

Customer Solutions Billing Specialist

Patient Accounts Specialist

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Account Review Specialist - Customer Service

Allergy Territory Account Specialist –Knoxville, TN

Key Account Specialist 19M26

Customer and Billing Specialist