customer account specialist

Horizon Tech

We are seeking a proactive and customer-focused Customer Account Specialist to join our growing custom signage team. In this role, you will be the primary point of contact for clientsassisting with inquiries, preparing quotes, coordinating production details, and ensuring exceptional customer service throughout the project lifecycle.Must Haves<ul><li>Previous experience in customer service or an account coordination role.</li><li>Excellent communication skills, written &amp; verbal.</li><li>Strong organizational and multitasking abilities.</li><li>Basic computer proficiency; willingness to learn new software.</li><li>Experience in the signage or printing industry preferred (not required).</li><li>Graphic design experience is a bonus, but not mandatory.</li></ul>Preferred Skills<ul><li>General graphic design familiarity is a plus.</li></ul>Responsibilities<ul><li>Handle inbound and outbound customer communication via email and phone.</li><li>Provide knowledgeable support and product guidance to customers (training provided).</li><li>Prepare accurate quotes and pricing for custom signage projects.</li><li>Understand customer needs and recommend best-fit sign solutions.</li><li>Use Flexi Sign software (training provided) to assist with order processing and basic design needs.</li><li>Work closely with the production/graphic design teams to ensure order accuracy.</li><li>Maintain customer accounts, records, and follow-ups to ensure a smooth workflow.</li><li>Assist in managing revisions and approvals on custom sign designs.</li></ul>Tools &amp; Skills<ul><li>Email &amp; phone communication</li><li>Customer account management</li><li>Product knowledge &amp; quoting</li><li>Flexi Sign (training provided)</li><li>General graphic design familiarity is a plus</li></ul>Other Details<ul><li>Job Location: Off to Shahrah-e-Faisal, PECHS, Karachi</li><li>Job Timings: Onsite, evening night shift following US EST</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>What will be your expected salary?</li><li>Are you comfortable working on an onsite evening night shift role? </li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>nbound/outbound customer support via email &amp; phone.: 3 years (Required)</li><li>customer service or an account coordination role.: 3 years (Required)</li><li>Basic computer skills; eager to learn: 3 years (Required)</li><li>signage or printing industry preferred: 3 years (Required)</li><li>Flexi Sign : 3 years (Required)</li><li>xcellent communication skills, written &amp; verbal.: 3 years (Required)</li></ul>Language:<ul><li>fluent English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Customer Account Specialist

The Coca-Cola Company

<div>
 
 Ob Summary
 
 
 
 The purpose of this role is to handle the management and processing of transactional activity for the CRM team, including, but not restricted to, Order Entry, Documentation creation, Complaint handling, Delivery creation, Forecast entry and Invoicing. The key goal of the role is to satisfy the customers&rsquo; requirements in a consistent, efficient and reliable manner. The role requires a good level of understanding of overall Customer Services (CS) and CPS processes, with a minimum of 3 years&rsquo; experience in a similar role.
 
 
 This role requires interaction with all internal stakeholders that impact customer supply, it is a key aspect of the overall CS function creating global standards, implementing good governance of existing processes, driving process improvements and maintaining effective management of the operational CS activities. The role also involves the development and execution of an effective customer satisfaction programme that will include customer surveys, VOC activities, etc. on a regular basis.
 
 
 A key part of the role is to work with the CS team to drive improvements in current activities to create efficiencies and drive productivity.
 
 
 This role also includes the direct customer account management for customers that are not managed through the Customer Account Specialist (CAS) role and will in some plants be involved in the back-up of the Product Commercialisation role.
 
 
 
 Key Duties/Responsibilities
 
 
 
 Order and Forecast Management: (35%)
 
 
 <ul>
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 The receipt and management of all customer orders (Concentrate, DPS and Finished Goods), the entry of these into SAP, the follow through on availability issues with internal departments and handover of these to the CAS. Delivery creation will also be required in some aspects of this role. (30%)
 </li>
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 The entry of customer supplied forecasts into the APO system for subsequent loading into SAP, the verification that the data is as supplied by the customer when entered into the system. (5%)
 </li>
 <li>
 Evaluate ATP &amp; OTIF issues and work with the Supply Management team, Customer Account Specialists and Demand Planners to ensure all issues are resolved and long term corrective actions put in place to reduce repeats.
 
 
 </li>
 </ul>
 Documentation Management: (25%)
 
 
 <ul>
 <li>
 The creation of all customer related documentation to support the shipment, export and import of all customer orders. This involves both manual and system generated documents, and interaction with both internal departments and external bodies to support some customer requirements. (20%)
 </li>
 <li>
 The invoicing of all orders, at time of shipment to support accurate and timely financial and volume reporting. (5%)
 
 
 </li>
 </ul>
 Process improvement and standardisation: (15%)
 
 
 <ul>
 <li>
 Lead process standardization and improvements under CS Operations role. Work with SAP team for any SAP improvements or changes impacting customer data, orders or forecast.
 </li>
 <li>
 Coordinate, lead and support projects that will positively impact CS transactional processes to drive productivity improvement with visible financial and FTE benefits.
 </li>
 <li>
 Develop process improvements based on OE methods and drive continuous improvement.
 </li>
 <li>
 Support the implementation of new supply chains and business models, working to integrate these into normal CPS business.
 
 
 </li>
 </ul>
 Complaint management and customer satisfaction: (15%)
 
 
 <ul>
 <li>
 Log all customer related complaints, queries and OTIF issues into SAP. Track and trend customer concerns / complaints, to facilitate development of corrective actions. Follow-up with internal stakeholders to ensure timely closure out of issues.
 </li>
 <li>
 Coordinate and track customer feedback through surveys, VOC activities, etc. on a regular basis. Compile reports and analyse once data is available. Track and coordinate actions from internal stakeholders.
 </li>
 <li>
 A key requirement in regard to all the responsibilities of this role is the development of a very effective working relationship with the CS Specialists in supporting customer requirements and requests in a timely and effective manner.
 
 
 </li>
 </ul>
 Other activities: (10%)
 
 
 <ul>
 <li>
 Lead and coordinate the CS processes to support Business Continuity Planning and Supply Point Shift execution,
 </li>
 <li>
 MRB coordination within the CS team and development of reports for monthly provision management.
 </li>
 <li>
 This role will also involve direct customer account management for customers not managed by CAS and small transactional customers. Plus the backing up of the Product Commercialisation team in some locations.
 </li>
 <li>
 The role also requires the person to train new team members on the above tasks, as well as developing the relevant training material for CS Shared Services.
 
 
 </li>
 </ul>
 
 Related Job Requirements/ Qualifications
 
 
 
 <ul>
 <li>
 Good knowledge and understanding of the SAP Sales &amp; Distribution Module
 </li>
 <li>
 Good understanding of Business Warehouse workbooks used by CS.
 </li>
 <li>
 Product &amp; process knowledge of manufacturing plants
 </li>
 <li>
 Supply chain and logistics knowledge
 </li>
 <li>
 Networking and influencing skills&ndash; with the ability to communicate and collaborate with diverse groups of people
 </li>
 <li>
 Customer knowledge &ndash; be able to understand multiple customer requirements for order and documentation management
 </li>
 <li>
 Computer Skills &ndash;Advanced Microsoft Excel, Word and Power Point
 </li>
 <li>
 Problem Solving &amp; analytical Skills.
 </li>
 <li>
 Language requirements - Business proficiency in English is a requirement.
 </li>
 <li>
 Reliability &ndash; the ability to provide what is promised, dependably and accurately.
 
 
 </li>
 </ul>
 
 Educational Requirements
 
 
 
 <ul>
 <li>
 University/Bachelor degree or diploma in a Supply Chain or Business discipline. Other qualifications may be considered if supported by appropriate work experience.
 </li>
 <li>
 1-3 years&rsquo; experience in a Customer service, supply-chain or other relevant function.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 Refrigeration Systems; Detail-Oriented; Technical Support; Computer Literacy; Troubleshooting; HVAC Systems; Equipment Installations; Customer Service; Oral Communications
</div>

C.H. Robinson

<div>Our internship program provides you with the opportunity to make an impact at a Fortune 200 global company. You&rsquo;ll help some of the world&rsquo;s most diverse and prominent companies move their products around the world. The supply chain industry is evolving faster than ever before, and you&rsquo;ll be in the middle of the action, gaining hands-on business experience. This paid internship will begin with an interactive onboarding program where you&rsquo;ll learn more about C.H. Robinson, our technology, processes, and culture. Interns are integrated into our teams, giving you the opportunity to learn global freight services and help shippers and carriers optimize supply chains.<h1 class="jobSectionHeader">
Responsibilities:</h1><ul><li>
Work along-side industry professionals to learn internal business processes and supply chain best practices</li><li>
Build strong relationships internally across teams and externally with customers, carriers, and suppliers</li><li>
Learn and effectively use best-in-class technology systems, including our proprietary global supply chain platform, Navisphere&reg;</li><li>
Learn and apply skills across multiple areas of the transportation and logistics industry, including but not limited to: sales and negotiation, operations management, and transportation information systems</li></ul><h1 class="jobSectionHeader">
Required Qualifications:</h1><ul><li>
Excellent communication skills, verbal and written</li><li>
Ability to thrive in a deadline-driven, team environment, while also delivering independent results</li><li>
Relationship building skills</li><li>
Driven, enthusiastic, and highly motivated</li><li>
High attention to detail and ability to multitask</li></ul><h1 class="jobSectionHeader">
Preferred Qualifications:</h1><ul><li>
Values a diverse and inclusive work environment</li><li>
Undergraduate education at a Junior or Senior level (pursuing a business, sales, marketing, supply chain, communications, or related major is a plus)</li></ul>
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range
$15 - $30 per hour
The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we&rsquo;re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We&rsquo;re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
EOE//Disabled/Veteran<div><div><div><div><div><div><div>
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
<ul><li>Two medical plans (including a High Deductible Health Plan)</li><li>
Prescription drug coverage</li><li>
Enhanced Fertility benefits</li><li>
Flexible Spending Accounts
</li><li>Health Savings Account (including employer contribution)</li><li>
Dental and Vision</li><li>
Basic and Supplemental Life Insurance</li><li>
Short-Term and Long-Term Disability
</li><li>Paid and floating holidays
</li><li>Flexible Time Off (FTO) offered to U.S. salaried employees &mdash; no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada</li><li>
Paid parental leave</li><li>
Paid time off to volunteer in your community</li><li>
Charitable Giving Match Program</li><li>
401(k) with 6% company matching</li><li>
Employee Stock Purchase Plan</li><li>
Plus a broad range of career development, networking, and team-building opportunities</li></ul>
Dig in to our full list of benefits on OUR CULTURE page.</div></div></div></div></div></div></div></div>

Intern - Customer Account Specialist - Summer 2026

Roka Groups

Job Description:As a Sales &amp; Client Engagement Specialist, your responsibilities will include:Handling inbound and outbound calls (with a focus on conversion and retention).Assisting clients with account opening, usage, and closure in a professional and clear manner.Supporting customers through the investment process and ensuring compliance with legal regulations.Building and maintaining long-term relationships with international clients.Responding to client inquiries via phone, email, or live chat .Delivering accurate and timely customer support to ensure high satisfaction.Monitoring client accounts and ensuring data is up to date.What We Offer:Competitive USD-based salary + monthly performance bonuses.A professional, international, and dynamic work environmentFull training and continuous learning opportunitiesClear career growth and promotion pathsRequirements:Fluency in at least one of the following languages: English, Japanese, Korean, Hindi-Urdu, German, Malay, Indonesian ,Porteguese, SpanishStrong communication and interpersonal skillsNo prior experience requiredCurrently residing in IstanbulJob Types: Full-time, Commission

Customer Representative & Account Specialist (Multilingual – Onsite)

Amazon

<div>
 
 Description
 
 
 
 Overview: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
 
 
 Position Description: Account Health Support Specialist LOCATION Hyderabad, India LANGUAGE REQUIREMENTS English &amp; Arabic SHIFT REQUIREMENTS Sun-Sat Amazon is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Account Health Support team in Hyderabad. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. All candidates will be analytical and capable of succeeding in a fast-paced team environment.
 
 
 The Account Health Support Specialist acts as the primary interface between Amazon and our business partners. The Account Health Support Specialist will be responsible for providing timely and accurate operational support to Sellers selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Account Health Support Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.
 
 
 The Account Health Support Specialist position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate complex transactions. The Account Health Support Specialist will be required to engage in frequent written and verbal communication. They also will be required to contact business partners by phone.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Candidate must have B.A/M.A in Arabic from recognized university.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Speak, write, and read fluently in Arabic
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Amazon Dev Center India - Hyderabad
 
 
 Job ID: A3117211
</div>

Account Health Support Specialist - English & Arabic, Account Health Support

XPO9TIAL

Job Title: Amazon Account Specialist Company: Xpo9tial LLP Location: Gulshan-e-Jamal, Karachi Job Type: Full-Time (On-Site) Shift: 11:00 AM &ndash; 8:00 PM (Monday to Saturday)About the RoleXpo9tial LLP is a fast-growing Amazon marketing agency working with international Private Label brands. We are seeking an Amazon Account Specialist to handle day-to-day account management, optimize listings, oversee operations, and support brand growth on Amazon.Key Responsibilities<ul><li>Manage daily operations of Amazon Private Label accounts.</li><li>Perform product &amp; competitor research using Helium10, Jungle Scout, Data Dive, etc.</li><li>Create, update, and optimize product listings (SEO, keywords, A+ content, backend terms).</li><li>Monitor account health, performance metrics, and resolve Seller Central issues.</li><li>Assist in product launches, promotional planning, and ranking strategies.</li><li>Coordinate with PPC, design, and content teams to ensure brand consistency.</li><li>Handle FBA shipment creation, case filings, and inventory coordination.</li><li>Track KPIs including ACOS, TACOS, sessions, conversions, and sales trends.</li><li>Prepare weekly performance and progress reports.</li></ul>Requirements<ul><li>Minimum 2 years of experience managing Amazon Private Label accounts (mandatory).</li><li>Strong understanding of Seller Central (FBA, listings, variations, case logs, inventory).</li><li>Proficiency with Helium10, Data Dive, Jungle Scout, Keepa, or similar tools.</li><li>Knowledge of PL workflow including sourcing, listing optimization, and launch processes.</li><li>Excellent communication skills with strong analytical abilities.</li><li>Ability to multitask in a fast-paced, detail-oriented environment.</li></ul>What We Offer<ul><li>Competitive salary based on experience.</li><li>Opportunity to work with established international Private Label brands.</li><li>A supportive, growth-oriented work culture.</li><li>Exposure to advanced Amazon tools and operational strategies.</li></ul>How to ApplySend your resume and be a part of Xpo9tial Growth Team! Or also send your resume to: talent@xpo9tial.com Subject Line: Amazon Account SpecialistJob Type: Full-timeWork Location: In person

Amazon Account Specialist

Maymaar Web Solutions

Location: 72 Khurshed Alam Road, Office No 2, opposite to McDonald's, Westridge 1, Rawalpindi, 46000Department: Digital Marketing / eCommerceWe are hiring a dedicated Amazon Account Specialist to manage product listings, optimize advertising campaigns, and enhance sales performance across Amazon marketplaces. The role requires strong analytical skills, experience with Amazon Seller Central, and a deep understanding of PPC management and keyword optimization.Key Responsibilities:<ul><li>Manage day-to-day operations of Amazon Seller Central accounts.</li><li>Create and optimize product listings (titles, descriptions, bullet points, and backend keywords).</li><li>Conduct keyword research and competitive analysis.</li><li>Manage Amazon PPC campaigns and optimize for better ROI.</li><li>Monitor inventory, pricing, and order fulfillment to maintain performance metrics.</li><li>Handle customer communication, feedback, and A-to-Z claims.</li><li>Prepare weekly reports on sales, traffic, and conversion rates.</li></ul>Qualifications &amp; Skills:<ul><li>2+ years of hands-on experience with Amazon Seller Central.</li><li>Knowledge of Amazon SEO, PPC, and FBA/FBM operations.</li><li>Strong analytical and problem-solving abilities.</li><li>Familiarity with Helium 10, Jungle Scout, or similar tools is a plus.</li></ul>What We Offer:<ul><li>Competitive salary with performance incentives.</li><li>Skill development and growth opportunities.</li><li>Supportive and collaborative work culture.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

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