customer account specialist

LTC Pharmacy Management

Job Title: Account SpecialistDepartment: AdministrationSupervisor: Accounts Receivable SupervisorFLSA Status: Non-ExemptAbout UsThe Pharmacy seeks to provide the best possible outcomes for the patients it serves. We follow the same mission every day, &ldquo;To see our business through the eyes of our customer, to exceed their expectations, and to provide the greatest selection and value in their pharmacy needs.&rdquo; We feel it is our responsibility to our customers, referral sources, clinicians, insurers, and most importantly, our patients, that positive healthcare outcomes are achieved and a true value has been received.SummaryThe Account Specialist will assist in ensuring that the company receives payment for goods and services offered to clients and entry of patient information.Duties and Responsibilities:<ul><li>Perform daily tasks such as emailing of skilled, hospital, hospice and Medicaid pending spreadsheets to all facilities.</li><li>Update any status change of patients in the company database.</li><li>Run log checks from prior day in order to review for errors.</li><li>Complete entry of new patient admits and re-admits into company software efficiently and accurately. Must be able to verify information is entered correctly.</li><li>Communicate with pharmacy staff regarding new information for residents and after patient admits have been entered.</li><li>Submit daily admit log to the pharmacy by end of business each day.</li><li>Receive resident census from facilities on a monthly basis and compare it to current listing within the company database to ensure accuracy of information.</li><li>Prepare, post, verify, and record customer payments and transactions related to accounts receivable.</li><li>Create invoices according to company practices; submit invoices to customers.</li><li>Maintain and update customer files, including name or address changes, mergers, or mailing attentions.</li><li>Draft correspondence for standard past-due accounts and collections, identify delinquent accounts by reviewing files, and contact delinquent accountholders to request payment.</li><li>Create reports regarding the current status of customer accounts as requested.</li><li>Research customer discrepancies and past-due amounts with the assistance of the Billing Office Leadership and other staff.</li><li>Collaborate with the Accounts Receivable Supervisor to reconcile accounts receivable on a monthly basis.</li><li>Assist in generating monthly billing statements based on the general ledger.</li><li>Assist Billing Office Leaders in reconciling revenue accounts each month.</li><li>Copy, file, and retrieve materials for accounts receivable as needed.</li><li>Relay changes of information to appropriate employees.</li><li>Prepare patient statement and process account. Research discrepancies and work to resolve.</li><li>Initiate and maintain accurate reporting as necessary.</li><li>Participate in the month-end process, including but not limited to third party and private pay billing as well as account follow-up.</li><li>Send delinquent accounts to collection agencies when appropriate.</li><li>Identify and report account billing issues to management.</li><li>Serve as backup support for staff within the billing office.</li><li>This position has access to PHI and must comply with HIPAA regulations.</li><li>Comply with the company Corporate Compliance Program.</li><li>Other duties as assigned.</li></ul>Required Skills/Abilities:<ul><li>Excellent verbal and written communication skills.</li><li>Excellent organizational skills and attention to detail.</li><li>Proficient in Microsoft Office Suite or related software as well as other accounting software programs.</li><li>Ability to operate related office equipment, such as computers, 10-key calculator, and copier.</li><li>Ability to work independently and in a fast-paced environment.</li><li>Ability to anticipate work needs and interact professionally with customers.</li><li>Ability to act with integrity, professionalism, and confidentiality.</li><li>Ability to create a compassionate and respectful environment.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to work 100% on-site, with no remote options available.</li><li>May have to work overtime with little or no notice as needed.</li></ul>Required Physical Abilities:<ul><li>Sitting: Ability to sit for extended periods, often for the majority of the workday.</li><li>Manual Dexterity: Proficiency in using hands and fingers to handle, control, or feel objects, tools, or controls, such as typing on a keyboard.</li><li>Visual Acuity: Good vision to read and interpret data on computer screens and documents.</li><li>Communication: Ability to speak clearly and listen attentively during phone calls or meetings.</li><li>Occasional Lifting: Capability to lift and carry light objects, typically up to 10 pounds.</li><li>Mobility: Ability to move around the office to access files, office equipment, or attend meetings. Ability to bend and stoop.</li><li>Posture: Maintain proper posture to avoid strain or injury, often with the use of ergonomic furniture.</li></ul>Qualifications:<ul><li>High school diploma or equivalent required and two years of prior experience in a professional medical office setting preferred.</li><li>Associate or bachelor&rsquo;s degree in accounting a plus.</li><li>Pharmacy Technician Certification preferred.</li><li>Understanding of payers such as Medicare preferred.</li><li>This position must pass a post-offer background and drug test.</li></ul>The Pharmacy is an Equal Opportunity Employer. We are committed to recruiting and hiring qualified applicants solely based on their skills and experience. Our employment practices, including those for compensation, benefits, transfers, promotions, terminations, and training and development, are administered without discrimination regarding race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, genetic information, or protected veteran status, and any other characteristic protected by federal, state, and local law.We are a Drug-Free Workplace.EOE/Minorities/Females/Vet/DisabilityJob Type: Full-timePay: From $18.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Work Location: In person

Billing Account Specialist

Penn Medicine

<div>Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. 
 
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? 
Department: Accounts Payable, Corporate
Location: Philadelphia, PA (On-site) 
Summary: 
<ul><li>
The Vendor Master/Special Accounts Specialist manages the Vendor add and change process, including determining the vendor tax classification and the income code assignment. The Specialist performs the vendor validations steps with the IRS and all required government watch-lists, communicates and works to resolve issues. The Specialist maintains and administers the Accounts Payable/Purchasing master file to ensure the integrity and accuracy of the data base. The Specialist also manages the credit card payment program, including enrollment, set-up and reconciliations, the recurring payment process and performs as a member of the Document Management process (scanning, validation, verification).</li></ul>
Responsibilities:
Builds Infor List View reports and queries to analyze vendor master data, to avoid duplication, vendor merger changes and incorrect or missing data elements.
Performs vendor validation for all new vendor requests.
Determines vendor classification-based vendor W9 forms.
Determines Independent Contractor status based on W9, services being performed and confirms completion of the ICDC forms.
Manages new and vendor change requests coming from the SCM Supplier Portal and Infor Vendor Add/Change Requests.
Works with SCM, End Users Departments and vendors to ensure data integrity in the Supplier Portal, including ACH set-up and changes.
Manages Bank of America Credit Card program, including enrolling/un-enrolling vendors, processing payments, reconciling vendor accounts, and reconciling general ledger account.
Process recurring payment forms, validate all pertinent contract information and approvals are provided, scheduling payments.
Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
Other duties as assigned to support the unit, department, entity, and health system organization. 
Education or Equivalent Experience: 
<ul><li>
H.S. Diploma/GED. (Required)</li><li>
1+ years of Accounts Payable vendor maintenance. (Required)</li></ul>
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. 
 
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.</div>

Vendor Master Special Accounts Specialist

Brecoflex

<div>Location: Remote (PacificTime Zone preferred)

Scheduled Hours 10:00am - 6:30pm

At BRECOflex CO., L.L.C., we&rsquo;re strengthening support for our growing West Coast customer base. We&rsquo;re looking for a bilingual Customer Account Coordinator who will thrive on building relationships, solving problems, and driving results. In this high-impact role, you&rsquo;ll serve as a key partner to our Western territory sales team, ensuring customers receive fast, accurate, and solutions-focused support every step of the way. 


What You'll Do:
<ul>
<li>Manage customer inquiries via phone, email and chat inquiries.</li>
<li>Support outside sales teams with account management and Western territory coordination.</li>
<li>Process customer orders, ensuring accuracy and timely fulfillment.</li>
<li>Respond to customer needs, including technical product support, quotes, order updates, and complaint resolution.</li>
<li>Manage CRM records, issue RGA/RMAs, and handle returns precisely.</li>
<li>Collaborate with vendors, purchasing teams, and internal departments to meet customer requirements.</li>
<li>Ensure compliance with ISO 9001 standards in daily activities.</li>
</ul>
What We&rsquo;re Looking For:
<ul>
<li>Education: A high school diploma or GED is required.</li>
<li>Experience:
<ul><li>Minimum 3 years in a customer service or account support role.</li>
<li>Experience in manufacturing or industrial settings preferred.</li>
<li>Skilled in CRM tools, ERP systems (SAGE), and pricing programs.</li>
<li>Proven ability to support customers and sales teams effectively.</li>
<li>Experience with inventory and purchasing systems required.</li>
<li>Experience with communication customer product needs and application.</li>
<li>Pacific Time coverage for West Coast accounts.</li>
</ul></li><li>Skills:
<ul><li>Fluent in Spanish and English (written and verbal).</li>
<li>Proficient in Microsoft Excel/Google Sheets.</li>
<li>Exceptional communication, organizational, and problem-solving skills.</li>
</ul>
</li></ul>Work Environment:
<ul>
<li>Fully Remote work Scheduled hours Pacific Time (10:00 am - 6:30 pm).</li>
<li>Must maintain a professional, distraction-free home office environment.</li>
<li>Ability to sit and work at a computer for extended periods of time.</li>
<li>Must be comfortable handling a high volume of customer communication in a fast-paced environment.</li>
<li>Frequent use of phone, email, chat, video conferencing, and other digital communication platforms.</li>
</ul>
Compensatiopn and Benefits:
<ul>
<li>Salary Range:$21/hr- $22hr based on experience</li>
<li>Medical, Dental, Vision, Disability and Life Insurance</li>
<li>Employer Paid Life Insurance for Employees</li>
<li>Paid Time Off:Vacation, Personal, Sick Days</li>
<li>401(k) with Company Match</li>
<li>Employee Assistance Program (EAP)</li>
</ul>
Our Mission

To deliver innovative, high quality solutions through trusted partnerships, empowered people and a culture of excellence that drives performance and value across every market we serve. 


Ready To Apply?

Visit www.brecoflex.com to learn more about our company and explore current opportunities. We&rsquo;d love for you to be part of our team! 


About BRECOflex 


BRECOflex CO., L.L.C. is a trusted manufacturer of high precision timing belts and drive components, serving diverse industries since 1989. As an ISO-certified company, we prioritize innovation, quality and continuous improvement in a collaborative, high-tech environment.</div>

Customer Account Coordinator - NV

<div><h3 class="jobSectionHeader">Join a Precision-Driven Team at BRECOflex CO., L.L.C.</h3>

Are you a bilingual professional who loves connecting with customers and ensuring their needs are met with precision and care? At BRECOflex CO., L.L.C., we&rsquo;re looking for a Customer Account Coordinator who thrives on problem-solving, supporting sales teams, and delivering an exceptional customer experience from start to finish. 


In this role, you&rsquo;ll be the go-to resource for our customers, supporting them every step of the way &mdash; from inquiries and quotes to order management and returns. You&rsquo;ll collaborate closely with our sales team ensuring our customers receive fast, accurate, and solutions-focused support. If you love connecting with people, solving challenges, and taking ownership of your work, this is the role for you! 


Scheduled Hours 8:30am - 5:00pm

What You'll Do:
<ul>
<li>Manage customer inquiries via phone, email and chat inquiries.</li>
<li>Support outside sales teams with account management and Western territory coordination.</li>
<li>Process customer orders, ensuring accuracy and timely fulfillment.</li>
<li>Respond to customer needs, including technical product support, quotes, order updates, and complaint resolution.</li>
<li>Manage CRM records, issue RGA/RMAs, and handle returns precisely.</li>
<li>Collaborate with vendors, purchasing teams, and internal departments to meet customer requirements.</li>
<li>Ensure compliance with ISO 9001 standards in daily activities.</li>
</ul>
What We&rsquo;re Looking For:
<ul>
<li>Education: A high school diploma or GED is required.</li>
<li>Experience:
<ul><li>Minimum 3 years in a customer service or account support role.</li>
<li>Experience in manufacturing or industrial settings preferred.</li>
<li>Skilled in CRM tools, ERP systems (SAGE), and pricing programs.</li>
<li>Proven ability to support customers and sales teams effectively.</li>
<li>Experience with inventory and purchasing systems required.</li>
<li>Experience with communication customer product needs and application.</li>
</ul></li><li>Skills:
<ul><li>Fluent in Spanish and English (written and verbal) preferred</li>
<li>Proficient in Microsoft Excel/Google Sheets.</li>
<li>Exceptional communication, organizational, and problem-solving skills.</li>
</ul>
</li></ul>Work Environment:
<ul>
<li>Office setting Scheduled hours (8:30 am - 5:00 pm).</li>
<li>Ability to sit and work at a computer for extended periods of time.</li>
<li>Must be comfortable handling a high volume of customer communication in a fast-paced environment.</li>
<li>Frequent use of phone, email, chat, video conferencing, and other digital communication platforms.</li>
</ul>
Compensatiopn and Benefits:
<ul>
<li>Salary Range:$21/hr- $22hr based on experience</li>
<li>Free Medical, Dental, Vision, Disability and Life Insurance</li>
<li>Flexible Spending and Health Savings Accounts</li>
<li>Employer Paid Life Insurance for Employees</li>
<li>Paid Time Off:Vacation, Personal, Sick Days</li>
<li>401(k) with Company Match</li>
<li>Employee Assistance Program (EAP)</li>
<li>Free Snacks!!</li>
</ul>
Our Mission

To deliver innovative, high quality solutions through trusted partnerships, empowered people and a culture of excellence that drives performance and value across every market we serve. 


Ready To Apply?

Visit www.brecoflex.com to learn more about our company and explore current opportunities. We&rsquo;d love for you to be part of our team! 


About BRECOflex 


BRECOflex CO., L.L.C. is a trusted manufacturer of high precision timing belts and drive components, serving diverse industries since 1989. As an ISO-certified company, we prioritize innovation, quality and continuous improvement in a collaborative, high-tech environment.</div>

Customer Account Coordinator

Aaron's

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.
 
Customer Accounts Advisor
 The salary range for this role is $14.25 to $15.00 per hour*. This position is also eligible for incentive pay based on performance.
 
Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
 
Skills for Success
 Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
 
The Work
 <ul>
<li>Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.</li>
<li>Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone</li>
<li>Sell customers on the benefits of timely lease agreement renewal payments</li>
<li>Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals</li>
<li>Assist with merchandise returns and guest deliveries as directed by management</li>
<li>Clean and certify merchandise in the Quality Assurance Center for all items personally returned</li>
<li>Complete and maintain weekly vehicle maintenance sheet and route sheets daily</li>
<li>Load, secure and protect product in company vehicle</li>
<li>Safely operate company vehicle</li>
<li>Assist the Sales Team as needed</li>
<li>Any reasonable duties requested by management</li>
</ul>
Requirements
 <ul>
<li>United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.</li>
<li>Must meet DOT requirements to obtain certification in required states (United States)</li>
<li>Ability to work schedule of hours varying from 8 am to 9 pm</li>
<li>Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly</li>
<li>Two years of retail/customer service experience preferred</li>
<li>High School diploma or equivalent preferred</li>
<li>Excellent interpersonal and communication skills</li>
<li>High energy with the ability to effectively perform all functions of the store and multitasking effectively</li>
<li>Proper telephone etiquette</li>
<li>Uphold the Aaron’s Brand and protect company assets</li>
<li>Maintain a professional appearance</li>
<li>Proficient computer skills</li>
</ul>
Aaron’s Total Rewards
 
Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
 
<ul>
<li>Paid time off, including vacation days, sick days, and holidays</li>
<li>Medical, dental and vision insurance</li>
<li>401(k) plan with contribution matching</li>
<li>Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.</li>
</ul>
**Benefits vary based on FT and PT employment status.
 
About Aaron’s
 At Aaron’s, we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.
 
Aaron’s is an Equal Opportunity Employer.
 
Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.

Customer Accounts Advisor

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.
 
Customer Accounts Advisor
 The salary range for this role is $13.25 to $14.00 per hour*. This position is also eligible for incentive pay based on performance.
 
Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
 
Skills for Success
 Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
 
The Work
 <ul>
<li>Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.</li>
<li>Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone</li>
<li>Sell customers on the benefits of timely lease agreement renewal payments</li>
<li>Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals</li>
<li>Assist with merchandise returns and guest deliveries as directed by management</li>
<li>Clean and certify merchandise in the Quality Assurance Center for all items personally returned</li>
<li>Complete and maintain weekly vehicle maintenance sheet and route sheets daily</li>
<li>Load, secure and protect product in company vehicle</li>
<li>Safely operate company vehicle</li>
<li>Assist the Sales Team as needed</li>
<li>Any reasonable duties requested by management</li>
</ul>
Requirements
 <ul>
<li>United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.</li>
<li>Must meet DOT requirements to obtain certification in required states (United States)</li>
<li>Ability to work schedule of hours varying from 8 am to 9 pm</li>
<li>Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly</li>
<li>Two years of retail/customer service experience preferred</li>
<li>High School diploma or equivalent preferred</li>
<li>Excellent interpersonal and communication skills</li>
<li>High energy with the ability to effectively perform all functions of the store and multitasking effectively</li>
<li>Proper telephone etiquette</li>
<li>Uphold the Aaron’s Brand and protect company assets</li>
<li>Maintain a professional appearance</li>
<li>Proficient computer skills</li>
</ul>
Aaron’s Total Rewards
 
Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
 
<ul>
<li>Paid time off, including vacation days, sick days, and holidays</li>
<li>Medical, dental and vision insurance</li>
<li>401(k) plan with contribution matching</li>
<li>Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.</li>
</ul>
**Benefits vary based on FT and PT employment status.
 
About Aaron’s
 At Aaron’s, we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.
 
Aaron’s is an Equal Opportunity Employer.
 
Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.
 
Customer Accounts Manager
 
The salary range for this role is $17.00 to $19.00 per hour.* This position is also eligible for incentive pay based on performance.
 Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.
 
Skills for Success
 Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron’s team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
 
The Work
 <ul>
<li>Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments</li>
<li>Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy</li>
<li>Second up to the General Manager</li>
<li>Build authentic customer relationships to support customers in their ownership goals and drive sales</li>
<li>Manage the collections process by counseling customers to gain timely lease/merchandise renewals</li>
<li>Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements</li>
<li>Contact customers who have not renewed merchandise agreements</li>
<li>Maintain customers contact over the phone and through home visits</li>
<li>Update customers information and maintain accuracy</li>
<li>Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals</li>
<li>Clean and certify merchandise in the cleaning station for all merchandise personally returned</li>
<li>Complete and maintain weekly vehicle maintenance sheet and route sheets daily</li>
<li>Load, secure and protect product in company vehicle</li>
<li>Safely operate company vehicle</li>
<li>Assist the Sales Team as needed</li>
<li>Any other reasonable duties requested by management</li>
</ul>
Requirements
 <ul>
<li>United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.</li>
<li>Must meet DOT requirements to obtain certification in required states (United States)</li>
<li>Ability to work schedule of hours varying from 8 am to 9 pm</li>
<li>Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly</li>
<li>Two years of college or two years of previous management experience preferred</li>
<li>High School diploma or equivalent preferred</li>
<li>Excellent interpersonal and communication skills</li>
<li>High energy with the ability to effectively perform all functions of the store and multitasking effectively</li>
<li>Proper telephone etiquette</li>
<li>Uphold the Aaron’s Brand and protect company assets</li>
<li>Maintain a professional appearance</li>
<li>Proficient computer skills</li>
</ul>
Aaron’s Total Rewards
 
Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
 
<ul>
<li>Paid time off, including vacation days, sick days, and holidays</li>
<li>Medical, dental and vision insurance</li>
<li>401(k) plan with contribution matching</li>
<li>Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.</li>
</ul>
**Benefits vary based on FT and PT employment status.
 
About Aaron’s
 At Aaron’s, we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.
 
Aaron’s is an Equal Opportunity Employer.
 
Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.

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