customer account specialist

VytlOne

<div><div>As a <b>Customer Account Specialist</b>, you will provide client service, business application, and computer software and hardware support across CarePoint client operations. You will also work across business units and pharmacies to troubleshoot and resolve technical and software issues for customer accounts. Prior help desk support, pharmacy experience and/or application software support desirable.</div><div></div><div><b><br>
Position Location</b></div><div>
This is a remote-based position within the Continental US.</div><div></div><div><b><br>
Who We Are</b></div><div><b>
VytlOne</b> is the nation&rsquo;s only independent, fully integrated total pharmacy solutions partner. We lead with integrity, offering mission-driven hospitals, health systems, health centers, and employer partners a smarter way to unlock revenue, growth, and better outcomes. Our innovative model combines customized pharmacy management, 340B program expertise, specialty pharmacy, and PBA/PBM solutions&mdash;delivering <b>excellence</b> through tailored strategies and collaborative partnerships. At VytlOne, we&rsquo;re not just transforming pharmacy&mdash;we&rsquo;re making a <b>purposeful impact</b> on the communities we serve.</div><div></div><div><b><br>
Why Choose a Career at VytlOne?</b></div><div>
At <b>VytlOne</b>, our <b>purpose</b> is at the heart of everything we do. People join us not just for a job, but to be part of something bigger&mdash;where their work truly matters. We foster a culture of <b>authenticity</b>, where you&rsquo;re encouraged to be yourself and a place to grow, collaborate and make an real difference. With over 1,600 passionate professionals across nearly every U.S. state, we operate as <b>One Team</b>, united by a bold mission and a spirit of innovation. Here, you&rsquo;ll find a place where your ideas are heard, your contributions are valued, and your career can thrive.</div><br>
<ul><li>
Investigate, analyze, and resolve software and communications problems with computer systems.</li><li>
Provide software and hardware technical assistance and support as needed.</li><li>
Install, integrate, and configure new software/upgrades for users.</li><li>
Create, review, prioritize, and process tickets, document the progress of projects.</li><li>
Maintain a high-level quality of customer service standards in dealing with and responding to questions.</li><li>
Follow procedures for escalation process and ticket follow up times, including following all customer SLA agreements and internal standards.</li><li>
Work directly with client representatives to set expectations and organize current needs.</li><li>
Be the lead on specific customer account issues with the ability to handle most situations independently.</li><li>
Nurture relationship with assigned accounts to foster further opportunities.</li></ul><div><b><br>
Education:</b></div><ul><li>
High School graduation or equivalent is required</li><li>
Bachelor&rsquo;s Degree in Management Information Systems, Computer Science or related field or equivalent technical/vocational certification or equivalent experience is preferred</li><li>
Pharmacy Technician license or training is preferred</li></ul><div><b>
Experience:</b></div><ul><li>
Background in and exposure to PC maintenance/repair, application software support</li><li>
Knowledge of Microsoft Office/Project software products required</li><li>
Pharmacy operations desirable</li><li>
Account management experience required</li></ul><div></div><div><b><br>
Knowledge, Skills and Abilities:</b></div><ul><li>
Knowledge of pharmacy systems</li><li>
Knowledge of SQL Server and properties.</li><li>
Detail oriented with strong attention to follow through.</li><li>
Knowledge of a wide range of computer systems, applications, hardware, and communications</li><li>
Ability to manage clients and organize meetings independently</li><li>
Knowledge of computer-troubleshooting techniques</li><li>
Sound communication and presentation skills; ability to organize and manage multiple tasks.</li><li>
Ability to install and configure computer systems, hardware, and peripherals</li><li>
Knowledge of customer service standards and procedures</li><li>
Demonstrated ability to be self-motivated with a positive attitude</li></ul><div><b>
WE OFFER</b></div><div>
At <b>VytlOne</b> we offer a diverse and inclusive work culture that supports a flexible work model in a collaborative, innovative team-oriented environment. You&rsquo;ll work with a mission-driven organization focused on improving healthcare outcomes.</div><div></div><div><br>
Enjoy competitive compensation, a comprehensive health benefits package, and a supportive team environment including:</div><ul><li>
Comprehensive mental health and wellbeing resources</li><li>
Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums</li><li>
Company-paid basic life/AD&amp;D, short-term and long-term disability insurance</li><li>
Rx, dental, vision, other voluntary benefits, and FSA</li><li>
Employer-matched 401k Plan</li><li>
Industry-leading PTO plan</li><li><i>
And more!</i></li></ul><div><i>
Join us and help build the future of pharmacy care &ndash; better outcomes, stronger margins, and healthier communities.</i></div><div></div><div><b><br>
FOR MORE INFORMATION:</b></div><div>
VytlOne Website VytlOne LinkedIn</div><div>
VytlOne (formerly Maxor) is an EOE, including disability/vets</div></div>

Customer Account Specialist

VEKA

<div><div>Your responsibilities encompass processing orders for VEKA products from customers. This position works in cooperation with the Sales Department, warehouse representatives, and production planners to ensure that VEKA&rsquo;s customers receive outstanding service.
<br>
Duties and Responsibilities:<br>
<ul><li>Receives, reviews, and enters customer orders</li><li>Facilitate resolution of inquiries and customer concerns related to the order delivery process.</li><li>Handles inquiries about status, shipping, and standard pricing of VEKA products and/or services of all customers.</li><li>Supports order tracking, price quoting and documentation required for materials shipments.</li><li>Responds to complaints and disputes within a reasonable limit of authority and recognizes when to escalate customer service issues to the supervisor of customer service center.
</li><li>Supports customers with referrals to the appropriate VEKA team member for technical support and/or problem resolution.</li><li>Maintains excellent customer experience with customers.</li><li>All other duties as assigned.</li></ul></div><div><br>
Projects:<br>
<ul><li>Work with Director of Customer Supply Chain on various projects:</li></ul>
o Order to Cash &ndash; Process Improvements<br>
o Business Intelligence/Data analytics &ndash; SAP Analytical Cloud<br>
o A.I. Projects<br>
<ul><li>Learn various other aspects of our business such as:&rsquo;</li></ul>
o Project Management<br>
o Sales &amp; Operations Planning<br>
o Production Planning/Demand Planning<br>
Skills:<br>
<ul><li>Excellent verbal and written communication skills</li><li>Ability to handle multiple priorities, results driven, and self-motivated</li><li>Ability to stay calm and professional in stressful or emergent situations</li><li>Excellent organizational skills with a high degree of accuracy
</li><li>Proficient computer skills required, including Microsoft Office and Excel, including ability to create and manipulate Excel spreadsheet</li><li>Knowledge of SAP preferred</li><li>Team oriented with excellent interpersonal skills across all levels of the organization and external individuals.</li><li>Ability to communicate effectively with Customers.</li><li>Accountability, assertiveness, dependability, and responsiveness are essential.</li></ul>
Education:<br>
<ul><li>High School Degree required, additional continuing education a plus</li><li>At least three years of customer service experience required</li></ul>
Organizational Relationship:<br>
<ul><li>Reports directly to the Customer Service Supervisor</li></ul>
Physical Requirements:<br>
<ul><li>Prolonged periods of sitting at a desk and working on a computer.</li><li>Essential job functions are to effectively exchange information with team members and stakeholders, in person or through appropriate communication tools, reaching, walking, and fingering.</li><li>This position follows a hybrid work schedule, typically consisting of three-four days onsite and one-two days of remote work per week</li></ul>
The above declarations are not intended to be an &ldquo;all-inclusive&rdquo; list of duties and responsibilities of the job described, nor are they intended to be such a listing of skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and requirements may be modified from time to time at the discretion of the company.</div></div>

Customer Account Specialist Intern

Hillsborough County, FL

<div><p><b>Job Overview
</b></p><p>Processes and monitors fiscal transactions related to Public Utilities Department customer billings and payments. Audits, analyzes and reconciles revenue and expenditure postings to the department&rsquo;s general ledger and balances daily account activity including accounts receivable, deposits, loans, PUCR and customer refunds. Monitors multiple accounting reports to establish when and if customer accounts require adjustments.
</p><p><b>Salary
</b></p><p>$42,057&ndash; $44,160
</p><p><i>*Internal rates may vary based on the selected candidate&rsquo;s current grade
</i></p><p><b>Ideal Candidate
</b></p><p>The ideal candidate for this position possesses a minimum of two (2) years of experience using automated billing software, with a strong preference for experience with Oracle Customer Care and Oracle Utilities Cloud Services. They demonstrate proficiency in the accurate and efficient entry and processing of utility billing data and have at least one (1) year of data processing experience. The candidate is skilled in computing and validating usage data and resolving billing exceptions independently with a high degree of accuracy and timeliness.
</p><p>A working knowledge of applicable County, State, and/or Federal codes, ordinances, and resolutions is essential. The ideal candidate has direct experience with Customer Records Management Systems and a proven ability to manage a varied workload in a fast-paced environment. They are self-disciplined, highly organized, and able to prioritize tasks effectively without direct supervision. This candidate exhibits strong problem-solving abilities, attention to detail, and a commitment to delivering excellent customer service
</p><p>Click HERE to view our Benefits at a glance
</p><ul><li><div>Generous PTO &amp; Holiday Plan
</div></li><li><div>Health Plans
</div></li><li><div>Health Savings Account
</div></li><li><div>Dental &amp; Vision Plans
</div></li><li><div>Employee Assistance Program (EAP)
</div></li><li><div>Healthcare Flexible Spending Account
</div></li><li><div>Dependent Care Flexible Spending Account
</div></li><li><div>Tuition Reimbursement
</div></li><li><div>Cafeteria Benefit
</div></li><li><div>Life Insurance
</div></li><li><div>Short &amp; Long-Term Disability Insurance<br>
</div></li></ul><div></div><p><b>Core Competencies
</b></p><ul><li><b><i>Customer Commitment </i></b>- Proactively seeks to understand the needs of the customers and provide the highest standards of service.
</li><li><b><i>Dedication to Professionalism and Integrity </i></b>- Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
</li><li><b><i>Organizational Excellence </i></b>- Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
</li><li><b><i>Success through Teamwork </i></b>- Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.
</li></ul><p><b>Tier 2
</b></p><p><div><div><div><div><p><b><i>Duties and Responsibilities
</i></b></p><p>Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.
</p><ul><li>Supervises and coordinates the processing and monitoring of fiscal transactions related to Public Utilities Department customer billings, payments and accounts.
</li><li>Opens and closes daily cash office operations and approves cash custodian cash drawer withdrawals.
</li><li>Reconciles daily AIMS balances for Accounts Receivable, Deposits, Loans, PUCR and Customer Refund Payables to AIMS financial transaction activity and reconciles expense and revenue accounts.
</li><li>Uploads journal entries into Clerk's Oracle financial system and verifies that AIMS journal entries have been posted by the Clerk to the proper financial period.
</li><li>Reviews and analyzes monthly fiscal transactions, identifies issues, and recommends and prepares corrective action.
</li><li>Research and resolve issues with the Public Utilities Department&rsquo;s financial system, AIMS overpayment service agreements on closed accounts, and other account cleanup as required.
</li>Performs other duties as needed, including those performed by subordinate fiscal, financial, and clerical staff.<br>
<li>
</li></ul></div></div><br>
<div><div><p><b><i>Job Specifications
</i></b></p><ul><li>Knowledge of general accounting principles, practices, procedures, and methods.
</li><li>Knowledge of laws, rules, and policies governing assigned functional accounting areas.
</li><li>Knowledge of computer operations using accounting and excel spreadsheet applications.
</li><li>Ability to read, comprehend, and apply job related rules, policies and procedures.
</li><li>Ability to prepare accounting, financial, and statistical reports.
</li><li>Ability to compile and analyze accounting data.
</li>Ability to use accounting and imaging software, spreadsheets, and related applications.<br>
<li>
</li></ul></div></div><br>
<div><div><p><b><i>Physical Requirements
</i></b></p><ul><li>While performing duties of this job, the employee is regularly required to talk or hear.
</li><li>This position is primarily sedentary.
</li></ul><p><b><i>Work Category
</i></b></p><ul><li><b>Sedentary work </b>- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.<br>
</li></ul></div></div><br>
<div><div><p><b><i>Minimum Qualifications Required
</i></b></p><ul><li>Associate&rsquo;s degree with a major in Accounting or Finance; AND
</li><li>Four years of experience in bookkeeping or financial record keeping;
</li></ul><p>OR
</p><ul><li>An equivalent combination of education (not less than a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.
</li></ul></div></div><br>
</div></div></p><p><b><i>Emergency Management Responsibilities
</i></b></p><p>In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee&rsquo;s department, the County&rsquo;s Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.
</p><p><b>Career Progression
</b></p><p>Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.</p></div>

Customer Account Specialist - Tier 2 (Water Resources)

JPMorganChase

<div><b>JOB DESCRIPTION</b><p><br>
At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.</p><p>
As a Specialist I in Account Service at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.</p><p></p><p><b><br>
Job responsibilities</b></p><p></p><ul>
<li>Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products</li>
<li>Utilizes customer service expertise to interpret needs and deliver continuous insights</li>
<li>Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience</li>
<li>Excels both independently and collaboratively, driving team success and achieving goals</li>
<li>Follows all regulatory and departmental practices and procedures diligently</li>
<li>Takes ownership of each customer interaction while treating them with respect and responding with empathy</li></ul><div><br>
<br>
</div><div><b>Required qualifications, capabilities, and skills</b></div><div></div><div>
<ul><li>Communication, information gathering, and decision-making skills</li>
<li>Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately</li>
<li>Ability to manage complex customer interactions using empathy, composure, and sound judgment</li>
<li>Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments</li>
<li>Adaptability and efficiency in fast-paced, dynamic, and results-driven environments</li>
<li>Ability to solve problems and effectively present and explain solutions</li>
<li>Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals</li>
<li>Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting</li>
<li>High school diploma or GED required</li><br>
</ul></div><div></div><br>
<div><b>Preferred qualifications, capabilities, and skills</b></div><div></div><div>
<ul><li>Developing ability to use data to understand issues and opportunities</li>
<li>Developing skills in using AI technology for automation and prompt writing</li><br>
</ul><div></div><br>
<div><b>Work Schedule</b><br>
</div><div></div><br>
<div>Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.
</div></div><p></p><b>ABOUT US</b><p><br>
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
</p><p></p><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><p></p><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p><p></p><p>
Equal Opportunity Employer/Disability/Veterans</p><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div><br>
<br>
</div><div>Operations teams develop and manage innovative, secure service solutions to meet clients&rsquo; needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.</div></div>

Retail Customer Service Account Specialist I

Risas Dental and Braces

<div><p>Employment Status: Full-time<br>
<br>
</p><p>✓ Dental Insurance ✓ Health Insurance ✓ Life Insurance
</p><p>✓ 12hr ✓ Rotating
</p><p>At Risas Dental and Braces, our focus is providing quality and affordable dental care and braces for families everywhere. Our goal is to think and speak a language that patients understand. For this reason, our Company Statement is We Speak Patient&trade;. The result is happier, healthier Patients, and better opportunities for our doctors and team members.</p><br>
<p></p>
<p>
We are seeking a friendly and professional bilingual Account Specialist to join our Risas family. The Account Specialist must have excellent customer service skills, a dynamic personality, be highly motivated, and detail-oriented. The Account Specialist works with patients to discuss payment options, insurance benefits and eligibility, financial account accuracy, and account balance resolution. We value good communication skills, reliability, a positive attitude, and organizational talents.</p><p><br>
<b>
Responsibilities</b></p><br>
<ul>
<li>Present and explain financial arrangements, monthly billing and collecting with patients</li>
<li>Post payments, charge new accounts, and close out for the deposit</li>
<li>Verify insurance benefits prior to all new patient exams</li>
</ul><ul><li>Educate and encourage patient's commitment to long-term treatment</li>
<li>Identify, address, and resolve any patient concerns</li>
<li>Validate and/or obtain authorization for payment from patients</li>
<li>Follow up with insurance companies regarding eligibility and payments</li>
<li>Bill insurance within 24 hours of the start of treatment</li>
</ul><ul><li>Close out the month and complete month-end reports</li>
<li>Additional duties and responsibilities as assigned</li></ul><br>
<p><br>
<b>Qualifications</b></p><br>
<ul>
<li>Bilingual in English and Spanish</li>
</ul><ul><li>High School Diploma or GED equivalent</li>
<li>Customer service experience over the phone a plus</li>
<li>Knowledgeable of dental and medical terminology preferred</li>
<li>Exceptional written and verbal communication abilities</li>
<li>Excellent organizational skills and ability to multitask</li>
</ul><ul><li>Ability to utilize de-escalation skills being an empathetic, active listener, who has strong follow through skills when speaking with patients</li>
<li>Ability to think creatively, problem solve, and work independently</li>
<li>Must have a growth mindset and the ability to adapt to change</li>
<li>Ability to work within a team environment and lend support, as a team player, to team members as needed</li></ul><br>
<p></p>
<p><b>
Benefits</b></p>
<p>
Risas Dental and Braces offers a comprehensive benefits package including</p>
<ul>
<li>12-hour shifts, 3 days a week</li>
<li>Medical and vision benefits</li>
<li>Free dental services</li>
</ul><ul><li>401(k) with employer match</li>
<li>Tuition reimbursement opportunities</li>
<li>And many other ancillary benefits</li></ul><br>
<p></p>
<p>
The working environment is fun, fast paced, challenging, and rewarding with opportunities for professional development and career advancement. Join us in this work. Begin a career that is full of meaning and value.</p></div>

Patient Accounts Specialist

City of Sacramento

<div><div><div><h2 class="jobSectionHeader"><b>THE POSITION</b></h2></div>
<p></p><div><div><b>With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice.</b></div><br>
The principal responsibilities of the Customer Service Specialist will include but are not limited to:<br>
<ul><li>Supporting the Accounting Technicians. This includes reviewing account corrections, adjustment letters, and helping with written correspondence.</li><li>Update utility billing services based on information provided by utility billing inspectors, city code or ordinances, finalized building permits, and internal or external customers.</li><li>Utilize various systems to locate information, retrieve, research, and review to determine if utility accounts are billing properly.</li><li>Ability to communicate clearly, accurately, concisely, and legibly, using correct English grammar, punctuation, and spelling.</li></ul><br>
IDEAL CANDIDATE STATEMENT<p><br>
The City of Sacramento's Department of Utilities, Account Management Division, is seeking a capable and motivated Customer Service Specialist to join our team. The ideal candidate embraces diversity, equity, and inclusion. They will have experience managing multiple inquiries, complex problem-solving skills, is adaptable to change, and works well with and provides guidance to a team. In addition, the Customer Service Specialist will have the ability to work independently and build strong partnerships with internal and external customers and stakeholders.</p>
To perform difficult and complex technical public contact and record keeping work related to billings, taxes, fees, and services; processes transactions and independently resolves problems related to complaints and inquiries according to established City standards and procedures.<br>
<br>
This is the advanced-journey level class in the Customer Service series. The Customer Service Specialist class works under minimal supervision, and is considered the technical expert of the series having the knowledge and authority to handle issues beyond the first attempts of lower-level Customer Service staff. The Customer Service Specialist level may be assigned to lead lower-level Customer Service staff. This class is distinguished from the Customer Service Supervisor class in that the latter is the full supervisory class, responsible for a customer service unit, operation, or special program. This class is distinguished from the Customer Service Representative class in that the latter is the journey-level class in the series where incumbents work under immediate supervision.<br>
<br>
General supervision is provided by a Customer Service Supervisor or higher-level management staff. The Customer Service Specialist may provide lead direction as assigned.</div><p></p>
<div><h2 class="jobSectionHeader"><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b></h2></div>
<div><ul><li>Provide lead supervision of staff, and adjust work schedules and assignments as needed to ensure adequate coverage of telephone and public counter operations; assist supervisor in overseeing the completion of daily assignments and special projects.</li><li>Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; answer and respond to a high volume of phone calls; follow general customer service policy and procedure.
</li><li>Interact with customers to respond to complaints and inquiries; contact customers as needed regarding service accounts, fees, licenses, permits, and service level; assist staff in the resolution of complex and difficult customer service problems; transfer call, and/or direct callers to department/unit as requested.</li><li>Calculate and collect payments for various City services, and ensure all requirements are met; initiate billing; collect opening, current, and closing payments and fees; perform collection efforts on delinquent accounts for City services; complete refund request; and calculate and process claims on bankrupt and deceased creditors; interface with department staff as needed.</li><li>Research and retrieve information, and analyze accounts to reconcile errors and modify account transactions; review and interpret billing statements; authorize the removal of penalties and issuance of credits or refunds; and recommend extensions on delinquent accounts; correct service records and repair orders received from field crews.</li><li>Make change and issue receipts; pro-rate accounts for established, changed or stopped service; prepare documents for recording and transmitting fees received; maintain daily balances; input debit applications and cancellation information to customer accounts.
</li><li>Perform a variety of general accounting duties, including accounts receivable, accounts payable and bank deposits; verify accuracy of checks, payment cards and bank deposits; locate, gather and compile information regarding payments received without payment cards to identify account to be credited; maintain petty cash, daily cash and daily revenue records; and submit daily records; and maintain files and records.</li><li>Perform specialized work involving independent judgment, including database maintenance and customer information billing system activities, as required; update databases to reflect relevant legal information; research and compile information and data for statistical and financial reports/charts from oral direction, rough draft, forms, copy, or notes; maintain a variety of statistical records; and check and tabulate statistical data; perform notary services.</li><li>Calculate required fees in accordance with established policies; calculate, issue and collect payments for various service accounts; ensure accuracy, and all other requirements are met; issue licenses and other business related citations</li><li>Prepare and enter a variety of detailed commands into a computer in order to set parameters for a variety of billing services and reports; produce account statements; prepare backup files for protection of a department database; and update official City maps and records as required.</li><li>Utilize various systems to locate information, retrieve, research and review; determine the status of accounts and conditions; create or make adjustments to service requests; route work requests, follow-up and monitor posting of labor and materials billing; operate 2-way radio or other telecommunication device.</li><li>Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews.</li><li>Confer with management staff regarding division and/or unit operations, procedures and regulations; provide responsible operational support to technical staff, unit supervisor, and lower-level staff; may assist higher level staff with development and revision of procedures; interpret City codes and ordinances, policies, procedures and regulations.</li><li>Participate in the training of staff in various systems, procedures and operations; provide functional direction of lower-level personnel as assigned; participate in the evaluations of subordinate staff; attend meetings as directed.
</li><li>Perform notary duties.</li><li>Provide exceptional customer service to those contacted in the course of work.</li><li>Other related duties may also be performed; not all duties listed are necessarily performed by each individual.</li></ul></div>
<div><h2 class="jobSectionHeader"><b>QUALIFICATIONS</b></h2></div>
<div><div>Knowledge of:<br>
<br>
<ul><li>English usage, spelling, grammar and punctuation.</li><li>Basic bookkeeping and record keeping methods.</li><li>Mathematical procedures and calculations, including percentages, calculations, and pro-rations.</li><li>Methods of researching and recording.</li><li>City codes and ordinances, policies, procedures, and regulations of assigned division/department.</li><li>Various rates and fees schedules.</li><li>Assessing maps, as assigned including geographic information system (GIS), parcel, subdivision, etc.</li><li>Methods and equipment used in processing payments.</li><li>Modern office methods, practices, procedures for billing purposes.</li><li>Computer operations, including computer software applications and other specialized business applications.</li><li>Principals of supervision and training.</li></ul><br>
Skill in:<br>
<br>
<ul><li>Computer keyboard, typewriter and 10-key calculator.</li><li>Working as part of a team.</li><li>Phone skills and diplomacy.</li><li>Computer and Internet searches.</li></ul><br>
Ability to:<br>
<br>
<ul><li>Exercise tact, judgment and patience in dealing with the public, staff and client departments.</li><li>Utilize specialized computer business applications and systems for account and billing purposes.</li><li>Analyze, read, and prepare schedules, maps, permits, reports, and statements regarding municipal operations.</li><li>Analyze and prepare schedules, reports and statements regarding municipal operations.</li><li>Interpret and apply City regulations and procedures as applicable to billing, fees and collections.</li><li>Work independently with minimal supervision.</li><li>Work any shift, including weekends and holidays is mandatory for some assignments.</li><li>Perform specialized technical work involving independent judgment.</li><li>Type at a speed of not less than 35 net words per minute.</li><li>Perform mathematic calculations.</li><li>Communicate clearly and concisely, both orally and in writing.</li><li>Establish and maintain effective working relationships with those contacted in the course of work.</li><li>Perform concurrently multiple complex customer service related duties.</li></ul><br>
<b>
EXPERIENCE AND EDUCATION</b><br>
<br>
Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:<br>
<br>
<b>Experience:</b><br>
<br>
Two (2) years of progressively responsible journey-level experience performing customer service work responding to customer complaints and inquiries in a public service operation.<br>
<br>
<b>Education:</b><br>
<br>
Equivalent to the completion of the twelfth grade.</div><p><b><br>
PROOF OF EDUCATION</b></p><p>
Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and <b>will be required at the time of appointment</b>. Unofficial documents and/or copies are acceptable.</p><p>
An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. <b>Evaluation of education records will be due at time of appointment.</b></p><b>
PROBATIONARY PERIOD:</b><br>
<br>
Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status.</div><p></p>
<div><h2 class="jobSectionHeader"><b>THE SELECTION PROCEDURE</b></h2></div>
<p></p><div><p><b>Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox.</b><br>
<br>
<b>1. Application:</b> (Pass/Fail) &ndash; All applicants must complete and submit <b>online</b> a City of Sacramento employment application by the final filing deadline;</p><ul><li>
Employment applications must be submitted online; paper applications will not be accepted.</li><li>
Employment applications will be considered incomplete and will be disqualified:<ul><li>
If applicants do not list current and/or past job-related experience in the duties area of the &quot;Work Experience&quot; section. <b>Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week).</b></li><li>
If &quot;see resume&quot; is noted in the &quot;Work Experience&quot; section; a resume will not substitute for the information required in the &quot;Work Experience&quot; section.</li></ul></li><li>
Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education <b>will be required at time of appointment.</b></li><li>
Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.</li><li>
If you&rsquo;re requesting Veteran&rsquo;s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran&rsquo;s credit can be found in the Civil Service Board rules under rule 4.9C. (Download PDF reader)</li><li>
Applicants are responsible for attaching a copy of their DD214 to each position for which they apply.</li></ul><p><b>
2. Training and Experience Exam</b>: (Weighted 100%) &ndash; The questions located at the end of the application are the Training and Experience (T&amp;E) Exam. Responses to the T&amp;E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&amp;E questions, please note:</p><ul><li>
Responses to the T&amp;E questions must be submitted online; paper questionnaires will not be accepted.</li><li>
A resume will not substitute for the information required in the T&amp;E questions.</li></ul><p><b>
3.</b> <b>Eligibility</b>: Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate&rsquo;s eligibility expires one year from the date of notification of a passing score for the Customer Service Specialist examination.</p><p><b>
4.</b> <b>Screening Committee</b>: (Pass/Fail)&ndash; All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department.</p><p><b>
5.</b> <b>Conditional Hire: </b>Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.</p><p><b>
QUESTIONS:</b><br>
 For questions concerning this job announcement and the application process:</p><ul><li>
Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process.</li><li>
For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627.</li><li>
Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment;</li><li>
Send an email to employment@cityofsacramento.org; or</li><li>
Call the Human Resources Department at (916) 808-5726</li></ul></div></div></div><p></p>
<br><p></p><div><div><div><p>Bilingual Pay <br>
Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary.<br>
<br>
Pension Reform Act<br>
The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. <br>
<br>
Equal Opportunity Employer<br>
The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.</p></div></div></div><p></p>

Customer Service Specialist (Account Management)

City of Sacramento, CA

<div><h1 class="jobSectionHeader"><b>Customer Service Specialist (Account Management)
</b></h1><div>City of Sacramento, CA
</div><div><div>Sacramento, California United States
</div><div>Posted: Mar 31, 2026
</div></div><div><ul><li><b>Salary:</b> $52,934.08 - $74,483.58 Annually USD
</li></ul><ul><li>Full Time</li>
<li>Customer Service</li></ul></div></div><div></div>
<br><div><b>THE POSITION</b><br>
<br>
<b>With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice.</b><br>
<br>
The principal responsibilities of the Customer Service Specialist will include but are not limited to:
<br>
<ul><li>Supporting the Accounting Technicians. This includes reviewing account corrections, adjustment letters, and helping with written correspondence.
</li><li>Update utility billing services based on information provided by utility billing inspectors, city code or ordinances, finalized building permits, and internal or external customers.
</li><li>Utilize various systems to locate information, retrieve, research, and review to determine if utility accounts are billing properly.
</li><li>Ability to communicate clearly, accurately, concisely, and legibly, using correct English grammar, punctuation, and spelling.</li></ul><br>
IDEAL CANDIDATE STATEMENT<br>
<br>
The City of Sacramento's Department of Utilities, Account Management Division, is seeking a capable and motivated Customer Service Specialist to join our team. The ideal candidate embraces diversity, equity, and inclusion. They will have experience managing multiple inquiries, complex problem-solving skills, is adaptable to change, and works well with and provides guidance to a team. In addition, the Customer Service Specialist will have the ability to work independently and build strong partnerships with internal and external customers and stakeholders.<br>
To perform difficult and complex technical public contact and record keeping work related to billings, taxes, fees, and services; processes transactions and independently resolves problems related to complaints and inquiries according to established City standards and procedures.<br>
<br>
This is the advanced-journey level class in the Customer Service series. The Customer Service Specialist class works under minimal supervision, and is considered the technical expert of the series having the knowledge and authority to handle issues beyond the first attempts of lower-level Customer Service staff. The Customer Service Specialist level may be assigned to lead lower-level Customer Service staff. This class is distinguished from the Customer Service Supervisor class in that the latter is the full supervisory class, responsible for a customer service unit, operation, or special program. This class is distinguished from the Customer Service Representative class in that the latter is the journey-level class in the series where incumbents work under immediate supervision.<br>
<br>
General supervision is provided by a Customer Service Supervisor or higher-level management staff. The Customer Service Specialist may provide lead direction as assigned.<br>
<br>
<b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b><br>
<br>
<ul><li>Provide lead supervision of staff, and adjust work schedules and assignments as needed to ensure adequate coverage of telephone and public counter operations; assist supervisor in overseeing the completion of daily assignments and special projects.</li><li>Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; answer and respond to a high volume of phone calls; follow general customer service policy and procedure.
</li><li>Interact with customers to respond to complaints and inquiries; contact customers as needed regarding service accounts, fees, licenses, permits, and service level; assist staff in the resolution of complex and difficult customer service problems; transfer call, and/or direct callers to department/unit as requested.</li><li>Calculate and collect payments for various City services, and ensure all requirements are met; initiate billing; collect opening, current, and closing payments and fees; perform collection efforts on delinquent accounts for City services; complete refund request; and calculate and process claims on bankrupt and deceased creditors; interface with department staff as needed.</li><li>Research and retrieve information, and analyze accounts to reconcile errors and modify account transactions; review and interpret billing statements; authorize the removal of penalties and issuance of credits or refunds; and recommend extensions on delinquent accounts; correct service records and repair orders received from field crews.</li><li>Make change and issue receipts; pro-rate accounts for established, changed or stopped service; prepare documents for recording and transmitting fees received; maintain daily balances; input debit applications and cancellation information to customer accounts.
</li><li>Perform a variety of general accounting duties, including accounts receivable, accounts payable and bank deposits; verify accuracy of checks, payment cards and bank deposits; locate, gather and compile information regarding payments received without payment cards to identify account to be credited; maintain petty cash, daily cash and daily revenue records; and submit daily records; and maintain files and records.</li><li>Perform specialized work involving independent judgment, including database maintenance and customer information billing system activities, as required; update databases to reflect relevant legal information; research and compile information and data for statistical and financial reports/charts from oral direction, rough draft, forms, copy, or notes; maintain a variety of statistical records; and check and tabulate statistical data; perform notary services.</li><li>Calculate required fees in accordance with established policies; calculate, issue and collect payments for various service accounts; ensure accuracy, and all other requirements are met; issue licenses and other business related citations</li><li>Prepare and enter a variety of detailed commands into a computer in order to set parameters for a variety of billing services and reports; produce account statements; prepare backup files for protection of a department database; and update official City maps and records as required.</li><li>Utilize various systems to locate information, retrieve, research and review; determine the status of accounts and conditions; create or make adjustments to service requests; route work requests, follow-up and monitor posting of labor and materials billing; operate 2-way radio or other telecommunication device.</li><li>Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews.</li><li>Confer with management staff regarding division and/or unit operations, procedures and regulations; provide responsible operational support to technical staff, unit supervisor, and lower-level staff; may assist higher level staff with development and revision of procedures; interpret City codes and ordinances, policies, procedures and regulations.</li><li>Participate in the training of staff in various systems, procedures and operations; provide functional direction of lower-level personnel as assigned; participate in the evaluations of subordinate staff; attend meetings as directed.
</li><li>Perform notary duties.</li><li>Provide exceptional customer service to those contacted in the course of work.</li><li>Other related duties may also be performed; not all duties listed are necessarily performed by each individual.</li></ul><br>
<b>
QUALIFICATIONS</b><br>
<br>
Knowledge of:<br>
<br>
<ul><li>English usage, spelling, grammar and punctuation.</li><li>Basic bookkeeping and record keeping methods.</li><li>Mathematical procedures and calculations, including percentages, calculations, and pro-rations.</li><li>Methods of researching and recording.</li><li>City codes and ordinances, policies, procedures, and regulations of assigned division/department.</li><li>Various rates and fees schedules.</li><li>Assessing maps, as assigned including geographic information system (GIS), parcel, subdivision, etc.</li><li>Methods and equipment used in processing payments.</li><li>Modern office methods, practices, procedures for billing purposes.</li><li>Computer operations, including computer software applications and other specialized business applications.</li><li>Principals of supervision and training.</li></ul><br>
Skill in:<br>
<br>
<ul><li>Computer keyboard, typewriter and 10-key calculator.</li><li>Working as part of a team.</li><li>Phone skills and diplomacy.</li><li>Computer and Internet searches.</li></ul><br>
Ability to:<br>
<br>
<ul><li>Exercise tact, judgment and patience in dealing with the public, staff and client departments.</li><li>Utilize specialized computer business applications and systems for account and billing purposes.</li><li>Analyze, read, and prepare schedules, maps, permits, reports, and statements regarding municipal operations.</li><li>Analyze and prepare schedules, reports and statements regarding municipal operations.</li><li>Interpret and apply City regulations and procedures as applicable to billing, fees and collections.</li><li>Work independently with minimal supervision.</li><li>Work any shift, including weekends and holidays is mandatory for some assignments.</li><li>Perform specialized technical work involving independent judgment.</li><li>Type at a speed of not less than 35 net words per minute.</li><li>Perform mathematic calculations.</li><li>Communicate clearly and concisely, both orally and in writing.</li><li>Establish and maintain effective working relationships with those contacted in the course of work.</li><li>Perform concurrently multiple complex customer service related duties.</li></ul><br>
<b>
EXPERIENCE AND EDUCATION</b><br>
<br>
Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:<br>
<br>
<b>Experience:</b><br>
<br>
Two (2) years of progressively responsible journey-level experience performing customer service work responding to customer complaints and inquiries in a public service operation.<br>
<br>
<b>Education:</b><br>
<br>
Equivalent to the completion of the twelfth grade.<br>
<br>
<b>PROOF OF EDUCATION</b><br>
<br>
Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and <b>will be required at the time of appointment</b>. Unofficial documents and/or copies are acceptable.
<br>
<br>
An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. <b>Evaluation of education records will be due at time of appointment.</b><br>
<b>PROBATIONARY PERIOD:
</b><br>
<br>
Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status.<br>
<br>
<b>THE SELECTION PROCEDURE</b><br>
<br>
<b>Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox.</b>
<br>
<br>
<b>1. Application:</b> (Pass/Fail) - All applicants must complete and submit <b>online</b> a City of Sacramento employment application by the final filing deadline ;
<br>
<ul><li>Employment applications must be submitted online; paper applications will not be accepted.
</li><li>Employment applications will be considered incomplete and will be disqualified:
<ul><li>If applicants do not list current and/or past job-related experience in the duties area of the &quot;Work Experience&quot; section. <b>Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week).</b>
</li><li>If &quot;see resume&quot; is noted in the &quot;Work Experience&quot; section; a resume will not substitute for the information required in the &quot;Work Experience&quot; section.
</li></ul></li><li>Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education <b>will be required at time of appointment.</b>
</li><li>Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.
</li><li>If you&rsquo;re requesting Veteran&rsquo;s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran&rsquo;s credit can be found in the Civil Service Board rules under rule 4.9C.
</li><li>Applicants are responsible for attaching a copy of their DD214 to each position for which they apply.
</li></ul><br>
<b>2. Training and Experience Exam</b>: (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&amp;E) Exam. Responses to the T&amp;E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&amp;E questions, please note:
<br>
<ul><li>Responses to the T&amp;E questions must be submitted online; paper questionnaires will not be accepted.
</li><li>A resume will not substitute for the information required in the T&amp;E questions.
</li></ul><br>
<b>3.</b> <b>Eligibility</b>: Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate&rsquo;s eligibility expires one year from the date of notification of a passing score for the Customer Service Specialist examination.
<br>
<br>
<b>4.</b> <b>Screening Committee</b>: (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department.
<br>
<br>
<b>5.</b> <b>Conditional Hire: </b>Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.
<br>
<br>
<b>QUESTIONS:
</b><br>
For questions concerning this job announcement and the application process:
<br>
<ul><li>Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process.
</li><li>For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627.
</li><li>Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ;
</li><li>Send an email to employment@cityofsacramento.org ; or
</li><li>Call the Human Resources Department at (916) 808-5726</li></ul><br>
Bilingual Pay
<br>
Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary.<br>
<br>
Pension Reform Act
<br>
The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento.<br>
<br>
Equal Opportunity Employer
<br>
The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.<br>
<br>
Additional Information
<br>
Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf
<br>
<br>
Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html
<br>
<br>
Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf<br>
<br>
Closing Date/Time: 4/20/2026 11:59 PM Pacific</div>
<br><div><ul><li><h3 class="jobSectionHeader"><b>City of Sacramento</b></h3>
</li></ul><div><p>The City of Sacramento, Sacramento County, California, was founded in 1849, and is the oldest incorporated city in California. In 1920, Sacramento City voters adopted a City Charter (municipal constitution) and a City Council-City Manager form of government, which are still used today.</p>
<p>
The City Council consists of a Mayor elected by all City voters, and Councilmembers elected to represent the eight separate Council districts in the City. Each district is a separate geographical area with a population of about 51,000 residents. Each Councilmember must be a registered voter and live in the district they represent. Elected members serve 4 year terms and elections are staggered every two years in even numbered years. (Council District Information, including summary report of population and racial statistics).</p>
<p>
The Council establishes City policies, ordinances, and land uses; approves the City's annual budget, contracts, and agreements; hears appeals of decisions made by City staff or citizen advisory groups; and appoints four Charter Officers, a City Manager, City Attorney, City Treasurer, and City Clerk. Councilmembers serve on several working committees, such as Law and Legislation, and Personnel and Public Employees. In 2002, City voters amended the City Charter and established a Compensation Commission to set the compensation for the Mayor, Council members and public members of City boards and commissions. This Charter Amendment also established the Mayor's position as a full-time job.</p>
<p>
The City also has a Legislative Affairs Unit; it's primary purpose is to advocate, coordinate and advance the City's legislative agenda to enhance the City's ability to govern and provide essential municipal and community services.</p></div></div><p></p>

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