customer accounts advisor

Future Group

<div>Company Description 
Jadeer is hiring a Customer Care Advisor on behalf of one of our clients based in Egypt, New Cairo. Our client is a leading fintech company in the digital payments and consumer finance sector across the Middle East. Through partnerships with major retail and e-commerce brands, the company delivers innovative, technology-driven payment solutions that enhance customer purchasing power and promote a seamless shopping experience. 
Job Description 
Job Title: Customer Care Advisor
Key Responsibilities<ul><li>
Handle inbound and outbound customer calls in a professional and timely manner.</li><li>
Address customer inquiries related to accounts, transactions, payment plans, and technical concerns.</li><li>
Resolve complaints efficiently while ensuring compliance with company policies and service standards.</li><li>
Accurately document customer interactions and update CRM systems with relevant information.</li><li>
Escalate complex cases to relevant departments when necessary and follow up to ensure resolution.</li><li>
Maintain high levels of customer satisfaction and achieve defined KPIs (e.g., call handling time, first call resolution, quality scores).</li><li>
Stay updated on products, services, policies, and ongoing promotions.</li><li>
Contribute to continuous improvement initiatives by sharing customer feedback and insights.</li></ul> 

Qualifications 
Qualifications &amp; Requirements<ul><li>
Bachelor&rsquo;s degree in Business Administration, Commerce, Communications, or a related field (preferred).</li><li>
0&ndash;2 years of experience in customer service, call center, or contact center environments (experience in fintech, banking, or e-commerce is an advantage).</li><li>
Excellent verbal communication skills in English and Arabic.</li><li>
Strong problem-solving abilities and customer-oriented mindset.</li><li>
Ability to handle high call volumes and work under pressure in a fast-paced environment.</li><li>
Proficiency in using CRM systems and basic computer applications.</li><li>
Flexibility to work rotational shifts, including weekends and public holidays if required.</li><li>
Strong interpersonal skills, adaptability, and a positive attitude.</li></ul></div>

Customer Care Advisor (BPO)

Brickell Travel Management LLC

<div>Description:

Role Summary
As a key member of the Operations Team, the Corporate Travel Advisor is responsible for the successful delivery of comprehensive, accurate, and cost-effective travel arrangements for Solutions Travel clients. This role supports both online and offline booking environments, providing first-level customer and technical support while ensuring compliance with client travel policies and service level agreements (SLAs). The advisor operates in a fast-paced environment, managing multiple accounts and delivering exceptional service across omni-channel platforms.
Requirements:

Requirements for Success<ul><li>
Minimum 6+ years of experience providing domestic and international corporate travel arrangements</li><li>
Minimum 6 years of Sabre GDS experience (essential) with strong proficiency in ticketing, exchanges, and reissues</li><li>
Strong knowledge of airline fares, ticketing rules, and international travel regulations</li><li>
Proven ability to produce lowest logical airfare within client policy guidelines</li><li>
Strong understanding of international routing and fare construction</li><li>
Experience handling seasoned travelers and high-touch service expectations</li><li>
Proficient in online booking tools, NDC processes, and offline booking workflows</li><li>
Excellent communication skills across phone, email, and chat platforms</li><li>
Superior customer service skills with the ability to resolve issues efficiently</li><li>
Highly organized with strong attention to detail and accuracy</li><li>
Ability to work under pressure, manage competing priorities, and adapt to change</li><li>
Proficient in Microsoft Office (Word, Excel)</li><li>
Ability to work independently and collaboratively within a team environment</li></ul></div>

Corporate Travel Advisor – Remote

DEMAND.com

<div>
 Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience.
 
 
 
 Responsibilities and Duties
 
 
 
 <ul>
 <li>
 Develop and nurture relationships with selected accounts for successful campaigns.
 </li>
 <li>
 Be a trusted advisor and expert in our DemandFactor offerings.
 </li>
 <li>
 Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
 </li>
 <li>
 Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
 </li>
 <li>
 Manage account documentation, including reports and recommendations.
 </li>
 <li>
 Handle post-sale account management, fostering growth through great customer service.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent written and verbal communication skills with a strong connection to customer success.
 </li>
 <li>
 Minimum two years of account management or customer service experience preferred.
 </li>
 <li>
 Highly organized and detail-oriented, able to handle over 30 clients effectively.
 </li>
 <li>
 Ability to thrive collaboratively in a team and independently with minimal supervision.
 </li>
 <li>
 Strong problem-solving skills, with the ability to engage and interact with internal teams.
 </li>
 <li>
 Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
 </li>
 <li>
 Comfortable learning various software, from MS Office (Excel) to CRM systems.
 </li>
 <li>
 Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment
 </li>
 </ul>
</div>

Client Success Representative (Remote)

Insurance Brokers Association of BC

<div>
 
 Why BCAA?
 
 
 
 Feel proud of what you do and help shape the future of BC at a BC Top Employer. We&rsquo;re driven by purpose &ndash; delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.
 
 
 We are currently hiring a
 
 Insurance Advisor or Senior Insurance Advisor
 
 based in our
 
 Vernon Service Location
 
 
 
 While preference and first consideration will be given to qualified Senior Insurance Advisor candidates, BCAA also welcomes applications from Insurance Advisors who meet the minimum qualifications &mdash; including experience in Home Insurance sales and at least six months of General Insurance experience &mdash; and are interested in progressing to a Senior Insurance Advisor role. ?
 
 
 As a
 
 Senior Insurance Advisor
 
 , you&rsquo;ll build strong, trusting client relationships by helping our customers select the right mix of insurance products and services to meet their life&rsquo;s events and future needs. Your commitment to deliver signature customer experiences enables BCAA to be the one of the most trusted organizations in British Columbia.?
 
 
 
 Who You Are
 
 
 
 <ul>
 <li>
 You see the big picture with a keen eye for the details. You exercise good judgment and make decisions based on risks, costs, and benefits. ?
 </li>
 <li>
 You work well under pressure. You balance multiple priorities and adapt quickly when things change.
 </li>
 <li>
 A problem solver who loves a challenge. Organized yet flexible, you thrive in a workplace where no two days are the same.
 </li>
 <li>
 A teammate who loves helping others and contributing to your community. Making a difference in someone&rsquo;s day makes your day too!
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 At least 1 to 2 consecutive years&rsquo; experience of?general insurance experience, including one year experience selling homeowners insurance.
 </li>
 <li>
 Level 1 (Insurance Advisor) or 2? (Senior Insurance Advisor) Insurance license?
 </li>
 <li>
 Completion of?Autoplan?Essentials
 </li>
 <li>
 Limited history of Errors &amp; Omissions and in good standing with the Insurance Council of BC
 </li>
 <li>
 Comfortable using technology, including basic knowledge of MS Office (Word, Excel, PowerPoint, Outlook)?
 </li>
 <li>
 Bonus qualifications! CAIB certification, experience using ICBC systems, and ability to speak other languages aside from English.
 
 
 </li>
 </ul>
 
 What a Typical Day Looks Like
 
 
 
 <ul>
 <li>
 Independently issue BCAA insurance products and services to current and new customers to meet their needs. You&rsquo;ll help them secure and/or renew their policies by reviewing?current coverage and making recommendations.
 </li>
 <li>
 Collaborate with BCAA Support Teams and Underwriting to assess and recommend the right coverage for our customers.
 </li>
 <li>
 Achieve sales and productivity goals while upholding BCAA and?AAA/CAA?Member experience?goals and underwriting guidelines.
 </li>
 <li>
 Lead customer accounts and documentation, from processing payments to issuing new,?renewal, endorsements and cancellations for?Insurance policies, BCAA Memberships, and additional products and services.?
 </li>
 <li>
 Increase your industry knowledge and expertise towards becoming a team lead or people leader. You&rsquo;ll participate in BCAA&rsquo;s training courses, maintain annual licensing requirements and keep up to date with the latest processes, products and service offerings in the insurance industry in a supportive environment.
 
 
 </li>
 </ul>
 The salary range for this position is $46,768.44 to $58,460.52, if you hold a
 
 Level 1 General Insurance License.
 
 If you hold a
 
 Level 2 General Insurance License,
 
 the salary range for this position is $51,453.60 to $64,317.00 and is determined via?job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 21.5%.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
 </li>
 <li>
 Career and personal development to help you grow and reach your goals.
 </li>
 <li>
 Incentives that recognize team and individual sales and performance.
 </li>
 <li>
 Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
 </li>
 <li>
 A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
 </li>
 <li>
 Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
 </li>
 <li>
 BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
 </li>
 <li>
 Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.
 </li>
 <li>
 for permanent employees
 
 
 </li>
 </ul>
 
 We&rsquo;re always looking for amazing people like you. Apply today!
 
 
 
 BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.
</div>

Insurance Advisor

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