customer advisor

QuickfirmX

<p><b>QuickfirmX</b> is hiring <b>French-speaking Customer Advisors</b> for major multinational accounts based in <b>Maadi, Cairo</b>.<br/>Join a trusted name in customer service and represent top global brands.</p><p><b>Job Role</b></p><ul><li>Handle customer requests in French via phone, chat, or email.</li><li>Deliver clear, polite, and effective communication.</li><li>Ensure customer satisfaction and meet performance goals.</li><li>Document all interactions accurately.</li></ul><p><b>Requirements</b></p><ul><li>French level: <b>B2 or above</b></li><li>English level: <b>B1 minimum</b></li><li>Excellent communication and adaptability skills</li><li>Ability to work <b>rotational shifts (24/7)</b></li><li>Work onsite in Maadi</li></ul><p><b>Benefits</b></p><ul><li>Professional training</li><li>Full social and medical insurance</li><li>Two days off per week</li><li>Career development programs</li></ul><p>apply today through <b>QuickfirmX &ndash; Egypt&rsquo;s #1 Platform for Call Center Jobs</b>, and start your career journey in Maadi!</p><p>Job Type: Full-time</p>

Customer Advisor – French Speakers

Samra Facilities

<p>The Customer Service Advisor will serve as the primary point of contact for clients, managing service requests, coordinating with technical teams, and ensuring exceptional customer satisfaction. This role requires excellent communication skills and a service-oriented mindset.</p><p>Key Responsibilities</p><p>Serve as the first point of contact for all client inquiries, requests, and complaints</p><p>Receive, log, and prioritize service requests through helpdesk system or CAFM software</p><p>Coordinate with site teams to assign and track work orders until completion</p><p>Communicate service schedules, updates, and completion status to clients</p><p>Monitor response times and SLA compliance for all service requests</p><p>Conduct follow-up calls to ensure customer satisfaction with completed work</p><p>Escalate urgent issues and critical complaints to management promptly</p><p>Maintain accurate records of all interactions, requests, and resolutions</p><p>Prepare regular reports on service request trends, completion rates, and client feedback</p><p>Coordinate scheduled preventive maintenance activities with clients to minimize disruption</p><p>Process service requests for permits, access cards, and facility bookings</p><p>Support the invoicing process by tracking billable services and work orders</p><p>Assist in conducting client satisfaction surveys and gathering feedback</p><p>Maintain positive client relationships through professional and courteous service</p><p>Support contract management activities and documentation</p><p>Qualifications &amp; Requirements</p><p>Bachelor's degree or diploma in Business Administration, Hospitality Management, or related field</p><p>Minimum 2-4 years of experience in customer service, preferably in facilities management or real estate</p><p>Excellent verbal and written communication skills in English (Arabic is mandatory)</p><p>Proficiency in CAFM software, CRM systems, and MS Office applications</p><p>Strong organizational and multitasking abilities</p><p>Understanding of facilities management services and basic technical terminology</p><p>Professional appearance and demeanor</p><p>Ability to remain calm and professional under pressure</p><p>Problem-solving mindset with customer-first approach</p><p>Flexibility to work shifts if required</p><p>Key Competencies</p><p>Customer service excellence</p><p>Communication and interpersonal skills</p><p>Attention to detail and accuracy</p><p>Time management and prioritization</p><p>Patience and empathy</p><p>Coordination and follow-through</p><p>Conflict resolution</p><p>Job Type: Full-time</p><p>Pay: AED2,000.00 - AED2,500.00 per month</p>

Customer Service Advisor

Commercial Bank of Dubai

<p>Responsible for addressing customer needs, queries, and complaints, in an accurate and timely manner. The job holder is also responsible for the sales of assets and liability products.</p> <p><strong>Principal Accountabilities:</strong></p> <p><strong>Work Management:</strong></p> <p>Act as first point of contact in understanding customer s requirements, queries and assist walk-in customers to select appropriate service.</p> <p>Ensure to serve the customer with token, and encourage customer o use our digital channels.</p> <p>Ensure to provide customer statement and letters within TAT</p> <p>Receive customer requests through Operational CRM eForms &amp; KOFAX and execute for next steps with required original documents.</p> <p>Account Maintenance activities (EmiratesID Update, Passport Update, Contact Details Update and etc.)</p> <p>Remittances (Smart Form &amp; Manual Form)</p> <p>Standing order</p> <p>Trade Finance service documents</p> <p>Special Cheque Book requests</p> <p>Cheque Book delivery &amp; Returned Cheque Book handling (in not centralized branches)</p> <p>Returned Cheque process handling</p> <p>Stop payment instructions and execution</p> <p>CDM ,and ATM cash dispute</p> <p>Locker visit and maintenance</p> <p>Contact details update </p> <p>Statement request</p> <p>Trade license update</p> <p>PDC removal request</p> <p>Support PSAs for the onboarding and/or selling of products to new and existing customers which include products such as, CASA, Deposits, Loans and Credit Cards etc. with using the relevant systems in the branch.</p> <p>Ensure that all product applications are filled accurately, within the agreed timeframe and all the required documents are obtained and information entered captured correctly in the system to avoid re-work.</p> <p>Ensure that all customer applications submitted through the system within CBD policy guidelines.</p> <p>Proactively call existing and new customers and make agreed target number of appointments per week to review customer needs and make sales of other suitable CBD products.</p> <p>Review customer s database and explore opportunities for the sales of other suitable CBD products.</p> <p>Attend all relevant sales and service meetings (as appointed) to review performance and share best practice ideas.</p> <p>Register customers visiting Safe Deposit Locker, verify signature and accompany customer to the Vault to facilitate the locker access.</p> <p>Receive, register, and maintain a balance report on a daily basis against the physical stock (Cheque Books, Credit cards, Debit Cards, Returned Cheques etc.) held with BOM (under dual custody).</p> <p>At end of the day balance all the Kofax /Eform items with report and forwarded to CAU with acknowledgment </p> <p>Help Business segment customers for handling their Account related service requests, account opening needs</p> <p><strong>Service and Quality</strong></p> <p>Proactively help customers to reduce their waiting time.</p> <p>Ensure customers are on-boarded (new accounts) and served within prescribed SLAs.</p> <p>Ensures that all customer problems/complaints/queries are handled efficiently and according to standards and high level of service quality using the Operational CRM System.</p>

PricewaterhouseCoopers

<p><b>Primary duties and responsibilities</b></p>
<ul>
 <li>Greet visitors, arrange relevant passes  and make sure all callers and visitors are dealt with promptly, courteously and accurately</li>
 <li>Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.</li>
</ul>
<p><b>Internal Process</b></p>
<ul>
 <li>Assist with visitor check-in process</li>
 <li>Maintain visitor and caller logs</li>
 <li>Coordinate with mailroom for outside delivery/courier services with the help of Office administrators</li>
 <li>Answer queries from visitors and callers, and refers them to the appropriate person</li>
 <li>Perform general maintenance of the reception area</li>
 <li>Co-ordinate with Security where relevant</li>
 <li>Support office manager in events planning and organization</li>
 <li>Act in accordance with regulations</li>
 <li>Perform other administrative duties as required</li>
 <li>Learning and Growth</li>
 <li>Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met</li>
 <li>Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed</li>
</ul>
<p><b>Education</b><br>High school certificate (equivalent) or Bachelor's degree</p>
<p><b>Language</b><br>Fluency  in spoken and written English, proficiency in Arabic is an advantage, French is a plus </p>
<p><b>Overall Experience</b><br>Min 3 years of experience in customer service related role such as front desk or receptionist role</p>
<p><b>Specific Skills </b></p>
<ul>
 <li>Experience with a professional services firm is an advantage </li>
 <li>Strong organizational skills</li>
 <li>Excellent oral communication and interpersonal skills</li>
 <li>Must possess a professional telephone manner</li>
 <li>Demonstrated ability to work under pressure</li>
 <li>Demonstrated ability to work on own initiative</li>
 <li>Demonstrated team player</li>
 <li>Must possess a warm, friendly and professional demeanor</li>
 <li>Basic PC skills on excel and word</li>
 <li>Basic keyboard skills (at least 25 wpm)</li>
</ul>

<div><div><div><div><div>Description</div>
<div><div>Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.</div><div></div><div><br>
CBD has been recognized as the number one bank in the UAE on the Forbes list of The World&rsquo;s Best Banks 2022.</div><div></div><div><br>
As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers and delivering service that really goes the extra mile</div><div></div><div><b><br>
Job Purpose:</b></div><div></div><div><br>
Responsible for addressing customer needs, queries, and complaints, in an accurate and timely manner. The job holder is also responsible for the sales of assets and liability products.</div><div></div><div><b><br>
Principal Accountabilities:</b></div><div></div><div><b><br>
Work Management:</b></div><div></div><div><br>
Act as first point of contact in understanding customer&rsquo;s requirements, queries and assist walk-in customers to select appropriate service.</div><div></div><div><br>
Ensure to serve the customer with token, and encourage customer o use our digital channels.</div><div></div><div><br>
Ensure to provide customer statement and letters within TAT</div><div></div><div><br>
Receive customer requests through Operational CRM eForms &amp; KOFAX and execute for next steps with required original documents.</div><div></div><div><br>
Account Maintenance activities (EmiratesID Update, Passport Update, Contact Details Update and etc.)</div><div></div><div><br>
Remittances (Smart Form &amp; Manual Form)</div><div></div><div><br>
Standing order</div><div></div><div><br>
Trade Finance service documents</div><div></div><div><br>
Special Cheque Book requests</div><div></div><div><br>
Cheque Book delivery &amp; Returned Cheque Book handling (in not centralized branches)</div><div></div><div><br>
Returned Cheque process handling</div><div></div><div><br>
Stop payment instructions and execution</div><div></div><div><br>
CDM ,and ATM cash dispute</div><div></div><div><br>
Locker visit and maintenance</div><div></div><div><br>
Contact details update</div><div></div><div><br>
Statement request</div><div></div><div><br>
Trade license update</div><div></div><div><br>
PDC removal request</div><div></div><div><br>
Support PSAs for the onboarding and/or selling of products to new and existing customers which include products such as, CASA, Deposits, Loans and Credit Cards etc. with using the relevant systems in the branch.</div><div></div><div><br>
Ensure that all product applications are filled accurately, within the agreed timeframe and all the required documents are obtained and information entered captured correctly in the system to avoid re-work.</div><div></div><div><br>
Ensure that all customer applications submitted through the system within CBD policy guidelines.</div><div></div><div><br>
Proactively call existing and new customers and make agreed target number of appointments per week to review customer needs and make sales of other suitable CBD products.</div><div></div><div><br>
Review customer&rsquo;s database and explore opportunities for the sales of other suitable CBD products.</div><div></div><div><br>
Attend all relevant sales and service meetings (as appointed) to review performance and share best practice ideas.</div><div></div><div><br>
Register customers visiting Safe Deposit Locker, verify signature and accompany customer to the Vault to facilitate the locker access.</div><div></div><div><br>
Receive, register, and maintain a balance report on a daily basis against the physical stock (Cheque Books, Credit cards, Debit Cards, Returned Cheques etc.) held with BOM (under dual custody).</div><div></div><div><br>
At end of the day balance all the Kofax /Eform items with report and forwarded to CAU with acknowledgment</div><div></div><div><br>
Help Business segment customers for handling their Account related service requests, account opening needs</div><div></div><div><b><br>
Service and Quality</b></div><div></div><div><br>
Proactively help customers to reduce their waiting time.</div><div></div><div><br>
Ensure customers are on-boarded (new accounts) and served within prescribed SLAs.</div><div></div><div><br>
Ensures that all customer problems/complaints/queries are handled efficiently and according to standards and high level of service quality using the Operational CRM System.</div></div><br>
<div></div>
</div></div><div><div><div>Requirements</div>
<div><div><b>Education and Experience:</b></div><div></div><div><br>
Graduate, preferably in commercially oriented discipline or Diploma in business / finance related subjects.</div><div></div><div><br>
3 &ndash; 4 years of experience in Branch Banking would be preferred</div></div></div></div></div></div><p></p>

Customer Service Advisor ( UAE National )

Orient General Agencies (Bombay) Pvt Ltd.

<p><b>Your Role in the Driver&rsquo;s Seat</b></p><p>As a Service Advisor, you will:</p><p><b>1. Be the Customer's Champion</b></p><ul><li>Serve as the first point of contact for customer queries, maintenance, and emergencies.</li><li>Provide timely updates on service progress and address any concerns proactively.</li><li>Ensure every interaction builds trust and satisfaction.</li></ul><p><b>2. Drive Seamless Service Coordination</b></p><ul><li>Manage appointments for diagnostics, repairs, and regular maintenance.</li><li>Oversee vehicle pick-up/drop-off logistics, ensuring minimal customer inconvenience.</li></ul><p><b>3. Handle Technical and Warranty Matters</b></p><ul><li>Verify warranty coverage for reported issues and guide customers on their options.</li><li>Communicate accurate cost and time estimates in collaboration with service centers.</li></ul><p><b>4. Stay Organized with Documentation</b></p><ul><li>Maintain detailed records of customer interactions, service progress, and resolutions.</li><li>Ensure timely delivery of invoices and updates on payment and delivery statuses.</li></ul><p><b>5. Commit to Excellence</b></p><ul><li>Follow up with customers to ensure satisfaction and gather valuable feedback.</li><li>Encourage positive online reviews, reinforcing A-Cars&rsquo; reputation.</li></ul><p>&middot; Any other work that the company feels you are fit to execute.</p><p><b>What You Bring to the Table</b></p><ul><li><b>Experience</b>: Proven experience in customer service or automotive roles (preferred).</li><li><b>Skills</b>:</li><li>Stellar communication and organizational abilities.</li><li>Familiarity with car maintenance and warranty processes is a bonus.</li><li>Proficiency with CRM tools and software systems.</li><li><b>Education</b>: High school diploma required; technical certifications preferred.</li></ul><p><b>What&rsquo;s in it for You?</b></p><ul><li>Competitive salary with attractive benefits.</li><li>Opportunities to grow within a premium automotive brand.</li><li>A collaborative environment where your skills and ideas are valued.</li></ul><p><b>About A-Cars Auto-Expert Advisory</b></p><p>At A-Cars, our mission is simple: <b>to make owning a luxury vehicle stress-free and rewarding</b>. From tailored maintenance services to expert breakdown assistance, we prioritize saving time and reducing costs for our customers while delivering an exceptional experience.</p><p>If you are passionate about cars, service excellence, and creating unforgettable customer journeys, <b>we want you on our team</b>.</p><p><b>Drive customer satisfaction. Grow your career. Arrive with A-Cars.</b></p><p>Skills :-</p><p>1) Basic knowledge of computer</p><p>2) soft spoken</p><p>3) fluent english</p><p>4) Fresher accepted</p><p>5) Both Male and female candidates available for hiring.</p><p>Job Types: Full-time, Permanent, Fresher</p><p>Pay: &#8377;10,706.60 - &#8377;20,000.00 per month</p><p>Benefits:</p><ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Provident Fund</li></ul><p>Work Location: In person</p><p><b>Speak with the employer</b><br/>+91 8928983020</p>

Customer Service Advisor (Full-time)

CEQUENS

<div>
 CEQUENS is a global, AI powered customer engagement solutions provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels.
 <br/>
 <br/>
 Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.
 <br/>
 <br/>
 If you have the passion for success and are ready to constantly challenge yourself within a collaborative team-environment join our team
 <br/>
 <br/>
 <strong>
  Key Roles and Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Acted as the first point of contact for CEQUENS customers across multiple channels (phone, email, live chat, and ticketing)
  </li>
  <li>
   Provided first-line support by addressing service inquiries, troubleshooting issues, and guiding customers on product usage (SMS, WhatsApp, Voice, CPaaS platform)
  </li>
  <li>
   Ensured accurate logging, classification, and escalation of tickets in Freshdesk, following CEQUENS' SLAs and escalation matrix
  </li>
  <li>
   Collaborated with internal teams (Technical Support, Product, Billing, and Operations) to resolve complex cases while maintaining ownership and accountability at the first line
  </li>
  <li>
   Delivered a high standard of customer service by proactively following up on open cases, ensuring timely resolutions, and driving customer satisfaction
  </li>
  <li>
   Maintained strong communication with customers during peak periods and on-call coverage, balancing responsiveness and quality
  </li>
  <li>
   Contributed to the knowledge base by documenting recurring issues, FAQs, and resolutions to support self-service and improve team efficiency
  </li>
  <li>
   Participated in ongoing training and product enablement to stay current with CEQUENS' portfolio, policies, and best practices in customer support
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Required Skills and Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   0 to 2 years' experience B2B customer facing role, ideally in a Tech/Telecoms business
  </li>
  <li>
   Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers
  </li>
  <li>
   Strong problem-solving and analytical skills, with the ability to identify and solve customer issues efficiently
  </li>
  <li>
   Proactive and organized, with the ability to manage multiple tasks and prioritize effectively
  </li>
  <li>
   Strong written and verbal communication skills, with the ability to document issues and communicate solutions clearly
  </li>
  <li>
   Experience with customer relationship management (CRM) systems and data analysis tools is a plus
  </li>
  <li>
   Experience &amp; background on CPAAS platforms is a plus
  </li>
  <li>
   Passion for learning and a desire to continuously improve customer experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in a relevant field (e.g., Business, Communication, Technology) or equivalent experience
  </li>
 </ul>
</div>


Junior Customer Support Advisor

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