customer advisor

Raya CX

<div>
 , Permanent
 
 
 Position: FinTech Customer Service Advisor
 
 
 Company Overview:
 
 
 RayaCX is a leading customer experience management company that provides innovative solutions to businesses in the FinTech industry. With a strong presence in Cairo, Egypt, we are committed to delivering exceptional customer service and driving positive customer experiences for our clients.
 
 
 Job Overview:
 
 
 As a FinTech Customer Service Advisor, you will be responsible for providing excellent customer service to clients in the FinTech industry. You will be the first point of contact for customers, handling inquiries, troubleshooting issues, and providing solutions to ensure a seamless customer experience.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Serve as the primary point of contact for customers, providing timely and accurate responses to inquiries and issues
 </li>
 <li>
 Troubleshoot and resolve customer issues, escalating to higher levels when necessary
 </li>
 <li>
 Maintain a high level of knowledge about the company's products and services, as well as the FinTech industry as a whole
 </li>
 <li>
 Identify and suggest improvements to processes and procedures to enhance the customer experience
 </li>
 <li>
 Collaborate with other teams, such as sales and product development, to address customer needs and concerns
 </li>
 <li>
 Keep accurate records of customer interactions and transactions
 </li>
 <li>
 Meet and exceed individual and team performance targets and KPIs
 </li>
 <li>
 Continuously seek opportunities to improve customer satisfaction and retention rates
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Finance, or a related field
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to handle multiple tasks and prioritize effectively
 </li>
 <li>
 Strong problem-solving and decision-making abilities
 </li>
 <li>
 Proficiency in Microsoft Office and CRM software
 </li>
 <li>
 Good in English
 </li>
 <li>
 Strong understanding of FinTech products and services is a plus
 
 
 
 </li>
 </ul>
 Benefits:
 
 
 <ul>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Opportunities for growth and career advancement
 </li>
 <li>
 Dynamic and supportive work environment
 </li>
 <li>
 Training and development programs
 </li>
 <li>
 Health insurance and other employee benefits
 
 
 
 </li>
 </ul>
 If you are passionate about delivering exceptional customer service and have a strong understanding of the FinTech industry, we would love to hear from you. Join our team at RayaCX and be a part of our mission to provide top-notch customer experiences in the FinTech world.
</div>

FinTech Customer Service Advisor

Furms Business Solutions Private Limited

Hiring for Customer Sales Advisor - BPO *Graduate *Min 1yr of prior Sales/Customer Support experience mandatory *Good Sales Knowledge is mandatory *Day shift rotational *1 Rotational week Off *Excellent communication skills in English + Hindi + Kannada/Tamil/Telugu *Salary 30 CTC - 28 Take Home + Incentives up to 50K based on performance *Walkin interview with work from office *Work Location : Silk Board *Immediate JoiningJob Types: Full-time, PermanentPay: &#8377;25,000.00 - &#8377;30,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Application Question(s):<ul><li>Where is your current location in Bangalore?</li><li>Do you have any prior experience in Sales?</li><li>Which all languages do you speak fluently?</li></ul>English + Hindi + Tamil English + Hindi + Telugu English + Hindi + Kannada<ul><li>Can you walkin for the interview?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Sales: 1 year (Required)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Location:<ul><li>Bommanahalli, Bengaluru, Karnataka (Required)</li></ul>Work Location: In personSpeak with the employer +91 7483854881

Customer Sales Advisor - BPO

FARFETCH

<div>
 Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world&rsquo;s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. We bring together an incredible creative community made up by our customers, our partners and our people, celebrating diverse skills and perspectives.
 
 
 OPERATIONS
 
 
 We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
 
 
 THE ROLE
 
 
 We are looking for a Customer Service Advisor (English &amp; Arabic Speaker) to work in a relaxed environment and be part of a well-motivated, and growing team. Reporting to the Customer Service Manager, you will gain excellent experience, which will broaden as the team grows. You will have main responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Online Customer support via several channels including phone, email, and social media;
 </li>
 <li>
 Support of sales by being aware of current trends, styles, and availability of products;
 </li>
 <li>
 Liaising with boutiques, logistics, and other partners to ensure up to date delivery schedule;
 </li>
 <li>
 Ensuring that exemplary levels of Customer service are displayed at all times and our brand values are reflected in all interactions;
 </li>
 <li>
 Being front line voice and ears of Farfetch
 
 
 
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 Native Arabic speaker;
 </li>
 <li>
 Has excellent verbal and written communication skills in English (essential minimum C1 level), both spoken and written
 </li>
 <li>
 Experienced in customer service ( 1 year), in a fashion environment;
 </li>
 <li>
 Proficient in the use of IT systems, both customer service specific and windows packages;
 </li>
 <li>
 Experience with written skills;
 </li>
 <li>
 Knowledgeable of fashion/fashion brands;
 </li>
 <li>
 Exceed customers' expectations;
 </li>
 <li>
 Available to work in Cairo (hybrid work)
 
 
 
 
 
 </li>
 </ul>
 
 EQUAL OPPORTUNITIES STATEMENT
 
 
 
 <ul>
 <li>
 FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities
 
 
 
 
 
 </li>
 </ul>
 Respond to customer inquiries ensuring the highest levels of customer service are delivered to both our consumers and partners through several channels.
</div>

Customer Service Advisor (English Speaker)

CEQUENS

<div>
 CEQUENS is a global, AI powered customer engagement solutions provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels.
 
 
 Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.
 
 
 If you have the passion for success and are ready to constantly challenge yourself within a collaborative team-environment join our team
 
 
 
 Key Roles and Responsibilities:
 
 
 
 <ul>
 <li>
 Acted as the first point of contact for CEQUENS customers across multiple channels (phone, email, live chat, and ticketing)
 </li>
 <li>
 Provided first-line support by addressing service inquiries, troubleshooting issues, and guiding customers on product usage (SMS, WhatsApp, Voice, CPaaS platform)
 </li>
 <li>
 Ensured accurate logging, classification, and escalation of tickets in Freshdesk, following CEQUENS' SLAs and escalation matrix
 </li>
 <li>
 Collaborated with internal teams (Technical Support, Product, Billing, and Operations) to resolve complex cases while maintaining ownership and accountability at the first line
 </li>
 <li>
 Delivered a high standard of customer service by proactively following up on open cases, ensuring timely resolutions, and driving customer satisfaction
 </li>
 <li>
 Maintained strong communication with customers during peak periods and on-call coverage, balancing responsiveness and quality
 </li>
 <li>
 Contributed to the knowledge base by documenting recurring issues, FAQs, and resolutions to support self-service and improve team efficiency
 </li>
 <li>
 Participated in ongoing training and product enablement to stay current with CEQUENS' portfolio, policies, and best practices in customer support
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Required Skills and Experience:
 
 
 
 <ul>
 <li>
 0 to 2 years' experience B2B customer facing role, ideally in a Tech/Telecoms business
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers
 </li>
 <li>
 Strong problem-solving and analytical skills, with the ability to identify and solve customer issues efficiently
 </li>
 <li>
 Proactive and organized, with the ability to manage multiple tasks and prioritize effectively
 </li>
 <li>
 Strong written and verbal communication skills, with the ability to document issues and communicate solutions clearly
 </li>
 <li>
 Experience with customer relationship management (CRM) systems and data analysis tools is a plus
 </li>
 <li>
 Experience &amp; background on CPAAS platforms is a plus
 </li>
 <li>
 Passion for learning and a desire to continuously improve customer experience
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field (e.g., Business, Communication, Technology) or equivalent experience
 </li>
 </ul>
</div>

Junior Customer Support Advisor

Farfetch

<div><div><div>Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world&rsquo;s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. We bring together an incredible creative community made up by our customers, our partners and our people, celebrating diverse skills and perspectives.</div><div></div><div> 
OPERATIONS</div><div>
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.</div><div></div><div> 
THE ROLE</div><div>
We are looking for a Customer Service Advisor (English &amp; Arabic Speaker) to work in a relaxed environment and be part of a well-motivated, and growing team. Reporting to the Customer Service Manager, you will gain excellent experience, which will broaden as the team grows. You will have main responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel.</div></div>
<div><div><h3 class="jobSectionHeader">WHAT YOU'LL DO</h3><ul><li><ul><li>
Online Customer support via several channels including phone, email, and social media;</li><li>
Support of sales by being aware of current trends, styles, and availability of products;</li><li>
Liaising with boutiques, logistics, and other partners to ensure up to date delivery schedule;</li><li>
Ensuring that exemplary levels of Customer service are displayed at all times and our brand values are reflected in all interactions;</li><li>
Being front line voice and ears of Farfetch.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">WHO YOU ARE</h3><ul><li><ul><li>
Native Arabic speaker;</li><li>
Has excellent verbal and written communication skills in English (essential minimum C1 level), both spoken and written</li><li>
Experienced in customer service ( 1 year), in a fashion environment;</li><li>
Proficient in the use of IT systems, both customer service specific and windows packages;</li><li>
Experience with written skills;</li><li>
Knowledgeable of fashion/fashion brands;</li><li>
Exceed customers' expectations;</li><li>
Available to work in Cairo (hybrid work).</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">EQUAL OPPORTUNITIES STATEMENT</h3><ul><li><ul><li>
FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.</li></ul></li></ul></div></div>
<div><div>Respond to customer inquiries ensuring the highest levels of customer service are delivered to both our consumers and partners through several channels.</div></div></div>

Cequens

<div>CEQUENS is a global, AI powered customer engagement solutions provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels.
Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.
If you have the passion for success and are ready to constantly challenge yourself within a collaborative team-environment join our team
Key Roles and Responsibilities:<ul>
<li>
Acted as the first point of contact for CEQUENS customers across multiple channels (phone, email, live chat, and ticketing).</li>
<li>Provided first-line support by addressing service inquiries, troubleshooting issues, and guiding customers on product usage (SMS, WhatsApp, Voice, CPaaS platform).</li>
<li>Ensured accurate logging, classification, and escalation of tickets in Freshdesk, following CEQUENS&rsquo; SLAs and escalation matrix.</li>
<li>Collaborated with internal teams (Technical Support, Product, Billing, and Operations) to resolve complex cases while maintaining ownership and accountability at the first line.</li>
<li>Delivered a high standard of customer service by proactively following up on open cases, ensuring timely resolutions, and driving customer satisfaction.</li>
<li>Maintained strong communication with customers during peak periods and on-call coverage, balancing responsiveness and quality.</li>
<li>Contributed to the knowledge base by documenting recurring issues, FAQs, and resolutions to support self-service and improve team efficiency.</li>
<li>Participated in ongoing training and product enablement to stay current with CEQUENS&rsquo; portfolio, policies, and best practices in customer support.</li>
</ul>
Requirements
Required Skills and Experience:<ul>
<li>
0 to 2 years&rsquo; experience B2B customer facing role, ideally in a Tech/Telecoms business</li>
<li>Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.</li>
<li>Strong problem-solving and analytical skills, with the ability to identify and solve customer issues efficiently.</li>
<li>Proactive and organized, with the ability to manage multiple tasks and prioritize effectively.</li>
<li>Strong written and verbal communication skills, with the ability to document issues and communicate solutions clearly.</li>
<li>Experience with customer relationship management (CRM) systems and data analysis tools is a plus.</li>
<li>Experience &amp; background on CPAAS platforms is a plus.</li>
<li>Passion for learning and a desire to continuously improve customer experience</li>
</ul>
Education<ul><li>
Bachelor's degree in a relevant field (e.g., Business, Communication, Technology) or equivalent experience.</li></ul></div>

<div>COMPANY DESCRIPTION
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device &ndash; SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably. 
What we offer 
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career. 
Who You&rsquo;ll become 
A Solution Advisor works closely with our customers and prospects to identify and solve business challenges and meet their strategic objectives using SAP solutions. As a part of the sales team, a Solution Advisor is the &ldquo;subject matter expert&rdquo; responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and delivers software demonstrations that help the customer understand SAP&rsquo;s unique value proposition. In addition to deal support, the Solution Advisor participates in marketing events to generate demand, leads Design Thinking sessions, and collaborates with the broader sales team to identify whitespace opportunities at existing accounts. 
What You&rsquo;ll Do 
As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to:
Successfully complete a 10-month program that strengthens a foundation for a successful customer-facing career at SAP.
Participate in experiential learning opportunities with colleagues from all over the world and acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.
Receive on-the-job training under the mentorship of a senior Solution Advisor colleague while working with our customers to gain real world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey. 
The program will enrich your knowledge of SAP and give you the professional experience to serve our customers. We offer full-time employment from day one with practical learning applications for your role. After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation. You will create and deliver high impact and engaging software demonstrations that compel the customers to select SAP over other competitive offerings. You will also provide demand generation support through marketing events and deal execution support by responding to request for proposals. 
Solution areas focus: 
SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management. 
What You Bring 
2-3 (Max 3 years) Years of professional experience (not including internships and part-time work) with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.
A cooperative and productive approach to working relationships, internally and externally.
A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
Proficiency in English to engage with our global network. 
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career. 
About SAP Academy for Customer Success 
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential. 
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits. 
#SAPAcademyforCustomerSuccess
#SAPCSCareers
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to HR Direct (Americas: hrdirectamericas@sap.com, APJ: hrdirectapj@sap.com, EMEA: careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
#SAPNextGen</div>

Solution Advisor Associate - SAP Academy for Customer Success - Türkiye

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