customer advisor

Jadeer

<div><p><b>Jadeer </b>is hiring a<b> </b><b>Customer Care Advisor</b> on behalf of one of our clients based in Egypt, New Cairo. Our client is a leading fintech company in the digital payments and consumer finance sector across the Middle East. Through partnerships with major retail and e-commerce brands, the company delivers innovative, technology-driven payment solutions that enhance customer purchasing power and promote a seamless shopping experience.</p><h4 class="jobSectionHeader"><b>
Job Title: </b><b>Customer Care Advisor</b></h4><h5 class="jobSectionHeader"><b>
Key Responsibilities</b></h5><ul><li><p>
Handle inbound and outbound customer calls in a professional and timely manner.</p></li><li><p>
Address customer inquiries related to accounts, transactions, payment plans, and technical concerns.</p></li><li><p>
Resolve complaints efficiently while ensuring compliance with company policies and service standards.</p></li><li><p>
Accurately document customer interactions and update CRM systems with relevant information.</p></li><li><p>
Escalate complex cases to relevant departments when necessary and follow up to ensure resolution.</p></li><li><p>
Maintain high levels of customer satisfaction and achieve defined KPIs (e.g., call handling time, first call resolution, quality scores).</p></li><li><p>
Stay updated on products, services, policies, and ongoing promotions.</p></li><li><p>
Contribute to continuous improvement initiatives by sharing customer feedback and insights.</p></li></ul><h5 class="jobSectionHeader"><b>
Qualifications &amp; Requirements</b></h5><ul><li><p>
Bachelor&rsquo;s degree in Business Administration, Commerce, Communications, or a related field (preferred).</p></li><li><p>
0&ndash;2 years of experience in customer service, call center, or contact center environments (experience in fintech, banking, or e-commerce is an advantage).</p></li><li><p>
Excellent verbal communication skills in English and Arabic.</p></li><li><p>
Strong problem-solving abilities and customer-oriented mindset.</p></li><li><p>
Ability to handle high call volumes and work under pressure in a fast-paced environment.</p></li><li><p>
Proficiency in using CRM systems and basic computer applications.</p></li><li><p>
Flexibility to work rotational shifts, including weekends and public holidays if required.</p></li><li><p>
Strong interpersonal skills, adaptability, and a positive attitude.</p></li></ul><p></p><p>
If you are passionate about customer experience and eager to grow your career in a thriving fintech environment, we encourage you to apply and join a team that values innovation, excellence, and customer satisfaction.</p></div><p></p>

Customer Care Advisor (BPO)

Darr Equipment Co.

<p><b>Position Overview</b><br/>The Customer Service Advisor (CSA) will work with a Service Manager and will be the Team Admin for approximately 10-15 technicians. The position will be responsible for handling all aspects of the Customer Experience and ensuring customers are satisfied with their Darr Equipment service interactions. The CSA works with parts, rental, sales and other service team members to ensure all service jobs are completed to the satisfaction of the customer and helps to ensure jobs are on time and within budget per service guidelines. The most important job function for the Customer Service Advisor is communicating with the customer every step of the process.</p><p><b>Reporting &amp; Supporting Positions</b><br/>There are no reporting positions.<br/>Supporting positions include Warranty Claims Analyst, Technical Communicator, Trainer, and Parts Specialist. The CSA will work alongside these service and parts team members to ensure all aspects of the customer experience are handled accordingly.</p><p><b>Essential Duties and Key Responsibilities</b></p><ul><li>Field incoming calls for service requests from customers.</li><li>Open and assign work orders to technicians. (May not apply at all branches)</li><li>Schedule and dispatch technicians. (May not apply at all branches)</li><li>Communicate with Parts Specialists daily regarding updates on backordered parts.</li><li>Process all completed work orders daily and review for accuracy. Call customers for purchase orders if required before final review and costing.</li><li>Communicate with customer on regular intervals and keep customer informed of status at each step through the process. The customer should never have to call Darr for an update on their service repairs.</li><li>Work with Service Manager / Operations Manager to handle any customer billing issues or disputes.</li><li>Work with Warranty Analysts to ensure timely completion of all warranty work orders and assist with obtaining any items needed for claims processing</li><li>Verify and approve time entry in Paycom and ERP daily for your assigned team of technicians.</li><li>Work with Team Leads and technicians to keep jobs within assigned hours and on schedule.</li><li>Work with Service Manager to monitor and manage the WIP for your assigned team of technicians</li></ul><p><b>Minimum Education, Skills, and Professionalism</b></p><ul><li>High School diploma or equivalent required</li><li>Customer service oriented and driven to satisfy</li><li>Strong phone and person to person communication skills</li><li>Ability to multitask and pay close attention to details</li><li>Excellent organization and time management skills</li></ul><p><b>Working Conditions</b><br/>This is an office position in a fast-paced environment. This position requires normal eyesight, reading, writing, listening, and speaking abilities. May involve minor lifting and/or working with hands from time to time.</p><p><b>Physical Requirements and Work Content</b><br/>Americans with Disability Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is occasionally required to stand, move, operate with hands and arms, and lift up to 25 pounds. The employee is regularly required to use hands to operate or feel objects, tools or controls, communicate, distinguish or identify, adjust or focus.</p><p><b>Full-Time Employee Benefits</b></p><ul><li>Health, Dental, and Vision Insurance through Blue Cross Blue Shield</li><li>Paid Time Off (PTO) and 9 Paid Holidays</li><li>Fidelity 401(K) with Company Match</li><li>Short-Term and Long-Term Disability insurance</li><li>Life Insurance</li><li>Flexible Spending Account (FSA) or Health Savings Account (HSA)</li><li>Referral Bonus Opportunities</li><li>Tuition Reimbursement</li></ul><p>Pay: $25.00 - $32.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Customer Service Advisor (Dispatcher)

Aaron's

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.
<br><br>
Customer Accounts Advisor
<br>The salary range for this role is $14.25 to $15.00 per hour*. This position is also eligible for incentive pay based on performance.
<br><br>
Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
<br><br>
Skills for Success
<br>Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
<br><br>
The Work
<br><ul>
<li>Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.</li>
<li>Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone</li>
<li>Sell customers on the benefits of timely lease agreement renewal payments</li>
<li>Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals</li>
<li>Assist with merchandise returns and guest deliveries as directed by management</li>
<li>Clean and certify merchandise in the Quality Assurance Center for all items personally returned</li>
<li>Complete and maintain weekly vehicle maintenance sheet and route sheets daily</li>
<li>Load, secure and protect product in company vehicle</li>
<li>Safely operate company vehicle</li>
<li>Assist the Sales Team as needed</li>
<li>Any reasonable duties requested by management</li>
</ul>
Requirements
<br><ul>
<li>United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.</li>
<li>Must meet DOT requirements to obtain certification in required states (United States)</li>
<li>Ability to work schedule of hours varying from 8 am to 9 pm</li>
<li>Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly</li>
<li>Two years of retail/customer service experience preferred</li>
<li>High School diploma or equivalent preferred</li>
<li>Excellent interpersonal and communication skills</li>
<li>High energy with the ability to effectively perform all functions of the store and multitasking effectively</li>
<li>Proper telephone etiquette</li>
<li>Uphold the Aaron’s Brand and protect company assets</li>
<li>Maintain a professional appearance</li>
<li>Proficient computer skills</li>
</ul>
Aaron’s Total Rewards
<br><br>
Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
<br><br>
<ul>
<li>Paid time off, including vacation days, sick days, and holidays</li>
<li>Medical, dental and vision insurance</li>
<li>401(k) plan with contribution matching</li>
<li>Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.</li>
</ul>
**Benefits vary based on FT and PT employment status.
<br><br>
About Aaron’s
<br>At Aaron’s, we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.
<br><br>
Aaron’s is an Equal Opportunity Employer.
<br><br>
Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.

Customer Accounts Advisor

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.
<br><br>
Customer Accounts Advisor
<br>The salary range for this role is $13.25 to $14.00 per hour*. This position is also eligible for incentive pay based on performance.
<br><br>
Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
<br><br>
Skills for Success
<br>Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
<br><br>
The Work
<br><ul>
<li>Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.</li>
<li>Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone</li>
<li>Sell customers on the benefits of timely lease agreement renewal payments</li>
<li>Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals</li>
<li>Assist with merchandise returns and guest deliveries as directed by management</li>
<li>Clean and certify merchandise in the Quality Assurance Center for all items personally returned</li>
<li>Complete and maintain weekly vehicle maintenance sheet and route sheets daily</li>
<li>Load, secure and protect product in company vehicle</li>
<li>Safely operate company vehicle</li>
<li>Assist the Sales Team as needed</li>
<li>Any reasonable duties requested by management</li>
</ul>
Requirements
<br><ul>
<li>United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.</li>
<li>Must meet DOT requirements to obtain certification in required states (United States)</li>
<li>Ability to work schedule of hours varying from 8 am to 9 pm</li>
<li>Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly</li>
<li>Two years of retail/customer service experience preferred</li>
<li>High School diploma or equivalent preferred</li>
<li>Excellent interpersonal and communication skills</li>
<li>High energy with the ability to effectively perform all functions of the store and multitasking effectively</li>
<li>Proper telephone etiquette</li>
<li>Uphold the Aaron’s Brand and protect company assets</li>
<li>Maintain a professional appearance</li>
<li>Proficient computer skills</li>
</ul>
Aaron’s Total Rewards
<br><br>
Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
<br><br>
<ul>
<li>Paid time off, including vacation days, sick days, and holidays</li>
<li>Medical, dental and vision insurance</li>
<li>401(k) plan with contribution matching</li>
<li>Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.</li>
</ul>
**Benefits vary based on FT and PT employment status.
<br><br>
About Aaron’s
<br>At Aaron’s, we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.
<br><br>
Aaron’s is an Equal Opportunity Employer.
<br><br>
Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.

Concentrix

<div>
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
 <br/>
 <br/>
 Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
 <br/>
 <br/>
 <strong>
  In This Role, You'll
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Be the friendly voice of leading brands, delivering high-quality support through phone, email, and chat.
  </li>
  <li>
   Assist customers with inquiries, order processing, troubleshooting, and guidance.
  </li>
  <li>
   Build deep product and service knowledge to deliver confident and accurate support.
  </li>
  <li>
   Handle customer issues with patience, professionalism, and a solution-oriented mindset.
  </li>
  <li>
   Create positive customer experiences through personalized assistance and clear communication.
  </li>
  <li>
   Collaborate within a dynamic and supportive team to achieve shared service and performance goals.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Essential Functions / Core Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure service delivery meets contractual Key Performance Indicators (KPIs).
  </li>
  <li>
   Clarify customer requirements using effective probing and decision-support tools.
  </li>
  <li>
   Listen attentively, demonstrate empathy, and build strong customer rapport.
  </li>
  <li>
   Greet customers in a courteous, friendly, and professional manner following agreed procedures.
  </li>
  <li>
   Maintain working knowledge of client products and services.
  </li>
  <li>
   Prepare complete and accurate documentation, including account notations.
  </li>
  <li>
   Participate in initiatives aimed at improving customer satisfaction and business performance.
  </li>
  <li>
   Identify opportunities to offer additional products or services when appropriate.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Candidate Profile
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma required; relevant experience is an advantage.
  </li>
  <li>
   Excellent communication, interpersonal, and customer engagement skills.
  </li>
  <li>
   Comfortable working in a fast-paced, performance-driven environment.
  </li>
  <li>
   Strong multitasking, prioritization, and adaptability skills.
  </li>
  <li>
   Basic computer skills and system navigation capability.
  </li>
  <li>
   Ability to work independently and collaboratively within a team.
  </li>
  <li>
   Detail-oriented, dependable, and professional.
  </li>
  <li>
   Patient, composed, and solution-oriented in all customer interactions.
  </li>
  <li>
   Flexible to work rotating shifts as required.
  </li>
  <li>
   Strong problem-solving and analytical skills with a customer-centric mindset.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Career Framework Role
  <br/>
  <br/>
 </strong>
 Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
 <br/>
 <br/>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive Salary
  </li>
  <li>
   Transportation Provided
  </li>
  <li>
   Medical &amp; Social Insurance
  </li>
  <li>
   Fast track for promotions within 6 months
  </li>
  <li>
   Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)
  </li>
  <li>
   Supportive, inclusive, and growth-focused work environment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 Program requirements, responsibilities, and expectations may vary based on operational needs and the sectors selected.
 <br/>
 <br/>
 <strong>
  Disclaimer
  <br/>
  <br/>
 </strong>
 The above statements describe the general nature and level of work performed by individuals assigned to this role. They are not an exhaustive list of all responsibilities, duties, or skills.
 <br/>
 <br/>
 Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.
</div>


Customer Service Advisor – English Speakers - Cairo

Biosorin Pvt Ltd

<p><b>About Us</b></p><p>BioSorin is a Pakistan-based company, actively involved in the marketing of Clinical Diagnostics, In Vitro Fertilization, Life Sciences instruments, and consumables of the highest repute. BioSorin is one of the top market leaders in Pakistan, dedicated to providing customers with not only a wide range of quality products in clinical diagnostics, In Vitro Fertilization, and life science research but also with quality assurance services nationwide.</p><p><b>Job Purpose</b>:</p><p>A Customer Support Advisor usually performs many of the following tasks: Handling inquiries, Leads generating, making price quotations, Making Tenders, receiving purchase orders, Order processing, answering incoming calls, offering customers products and services, handling after-sales complaints, problems and providing customers solutions, performing administrative functions, Updating customer accounts, Processing customer correspondence.</p><p><b>Key Duties of the Job Description include</b>:</p><p>&middot; Open and maintain customer accounts by recording account information</p><p>&middot; Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution</p><p>&middot; Maintain financial accounts by processing customer adjustments</p><p>&middot; Recommend potential products or services to management by collecting customer information and analyzing customer needs</p><p>&middot; Prepare product or service reports by collecting and analyzing customer information</p><p>&middot; Contribute to team effort by accomplishing related results as needed</p><p>&middot; Manage large amounts of incoming calls</p><p>&middot; Generate sales leads, Browsing customers websites and generate sales leads</p><p>&middot; Making price quotations, tenders, offers, agreements, necessary documents</p><p>&middot; Identify and assess customers' needs to achieve satisfaction</p><p>&middot; Build sustainable relationships of trust through open and interactive communication</p><p>&middot; Provide accurate, valid and complete information by using the right methods/tools</p><p>&middot; Meet personal/team sales targets and call handling quotas</p><p>&middot; Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution</p><p>&middot; Keep records of customer interactions, process customer accounts and file documents</p><p>&middot; Follow communication procedures, guidelines and policies</p><p>&middot; Go the extra mile to engage customer</p><p>&middot; Resolve customer complaints via phone, email, mail or social media</p><p>&middot; Use telephones to reach out to customers and verify account information</p><p>&middot; Assist with placement of orders, refunds, or exchanges</p><p>&middot; Take payment information and other pertinent information such as addresses and phone numbers</p><p>&middot; Place or cancel orders</p><p>&middot; Answer questions about warranties or terms of sale</p><p>&middot; Suggest solutions when a product malfunction</p><p>&middot; Handle product recalls</p><p>&middot; Attempt to persuade a customer to reconsider cancellation</p><p>&middot; Inform customers of deals and promotions</p><p>&middot; Work with customer service manager to ensure proper customer service is being delivered</p><p>&middot; Compile reports on overall customer satisfaction</p><p>&middot; Handle changes in policies or renewals</p><p>&middot; Resolve customer complaints via phone, email, mail or social media</p><p><b>Key skills and Requirements:</b></p><ul><li>IT skills (Word, Excel, PowerPoint, Outlook, E-mail drafting etc.)</li><li>Proven customer support experience</li><li>Track record of over-achieving quota</li><li>Strong phone contact handling skills and active listening</li><li>Familiar with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize and manage time effectively</li><li>Product Knowledge</li><li>Market Knowledge</li><li>Documentation Skills</li><li>People Oriented</li></ul><p><b>You are eligible to apply if you have:</b></p><p>&middot; Qualification: Pharmacist/theriogenology)/MLT/MSc</p><p>&middot; Experienced: At Least 1-2 Year relevant experience in a reputable firm</p><p>Job Types: Full-time, Contract</p><p>Salary: Rs40,000.00 - Rs50,000.00 per month</p><p>Job Types: Full-time, Contract<br/>Contract length: 12 months</p><p>Pay: Rs40,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

Pharmacist Female Customer Support Advisor

DocuSign

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><div><br>
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&rsquo;s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign&rsquo;s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).</div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You'll Do</b></h2><p><br>
Dynamic CSM team members are an extension of the Customer Success Manager (CSM) team who oversee a portfolio of accounts and ensure an amazing customer experience, as measured by NPS, net revenue retention, referrals, and product usage indicators. The Dynamic CSM will perform hands-on tactical account management activities. They will collaborate with other team members to coordinate successful customer engagement, product enablement, and demonstrate value across the entire customer journey. The successful candidate will be comfortable working with customers in a one-to-many relationship, delivering consistent and automatic touch points throughout the lifecycle to ensure an exceptional customer experience.</p><p></p><p><br>
This position is an individual contributor role reporting to the Senior Director, Customer Success Management, Digital/Dynamic.</p><p></p><div><p><b><br>
Responsibility</b></p></div><ul><li><p>
Work on a large number of accounts at scale to increase overall client satisfaction with Docusign measured through Net Promoter Score, customer engagement with the platform, and retention</p></li><li><p>
Collaborate with internal teams to respond to proactive digital communications, including events, office hours, newsletters, and other resources</p></li><li><p>
Provide insightful technical answers and, if necessary, open a support case or escalate internally any existing technical issues or account concerns</p></li><li><p>
Partner with account team to recommend the most efficient way for customers to exceed their goals using the Docusign platform</p></li><li><p>
Influence Docusign&rsquo;s strategy and product priorities to drive adoption and retention</p></li><li><p>
Champion new best practices and workflows to help both customers and fellow CSMs (Digital, Dynamic and Designated) achieve more</p></li><li><div>
Be the voice of the customer across other departments, including sales, expansion, services, marketing, finance, customer success, and operations<p><b><br>
</b></p></div></li></ul><br>
<p></p><h2 class="jobSectionHeader"><b>Job Designation</b></h2><div><p><b><br>
Remote:</b></p>
Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.</div><div></div><div><p><br>
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.</p></div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You Bring</b></h2><div><p><b><br>
Basic</b></p></div><ul><li><p>
2+ years of related experience</p></li><li><p>
Experience breaking down technical enablement into easy to follow steps</p></li><li><p>
Experience creating and delivering on a product roadmap</p></li><li><p>
Experience addressing customer needs, including defining and driving successful delivery of customer enablement solutions</p></li><li><p>
Experience managing a large book of business and using data to develop a strategy</p></li><li><p>
Experience driving value through the full customer lifecycle</p></li></ul><div><p><b>
Preferred</b></p></div><ul><li><p>
Strong communication skills to create and convey customer objectives, success strategies, and customer insights for internal and external stakeholders</p></li><li><p>
Highly collaborative, creative, goal-oriented and team-centric</p></li><li><p>
Strong data analysis and creative problem-solving ability, with a natural curiosity around the client&rsquo;s business needs</p></li><li><p>
High level of resilience and a positive attitude when faced with a challenge</p></li><li><p>
Passionate about technology with a solution-centric mindset</p></li><li><p>
Excellent communication and relationship management skills, with the ability to manage multiple stakeholders and high-level executives</p></li><li><p>
Examples of results converting strategy to execution</p></li><li><p>
History of collaborating with cross-functional teams in defining adoption strategies and playbooks</p></li><li><p>
Experience in scalable technology adoption strategies</p></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Life At Docusign</b></h2><div><p><b><br>
Working here</b></p></div><div>
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what&rsquo;s right, every day. At Docusign, everything is equal.</div><div></div><div><br>
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you&rsquo;ll be loved by us, our customers, and the world in which we live.</div><div></div><div><p><b><br>
Accommodation</b></p></div><div>
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.</div><div></div><div><br>
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.</div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Our global benefits</b></h3>
<div></div><div><div><div><h4 class="jobSectionHeader"><b>Paid time off</b></h4>
<div>Take time to unwind with earned days off, plus paid company holidays based on your region.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Paid parental leave</b></h4>
<div>Take up to six months off with your child after birth, adoption or foster care placement.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Full health benefits</b></h4>
<div>Options for 100% employer-paid health plans from day one of employment.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Retirement plans</b></h4>
<div>Select retirement and pension programs with potential for employer contributions.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Learning &amp; development</b></h4>
<div>Grow your career with coaching, online courses and education reimbursements.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Compassionate care leave</b></h4>
<div>Paid time off following the loss of a loved one and other life-changing events.</div></div></div></div></div>

Dynamic Customer Success Advisor

Search 10000+ Customer advisor jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 customer advisor jobs Near Me

Customer Care Advisor (BPO)

Customer Service Advisor (Dispatcher)

Customer Accounts Advisor

Customer Accounts Advisor

Customer Service Advisor – English Speakers - Cairo

Pharmacist Female Customer Support Advisor

Dynamic Customer Success Advisor