customer advisor

CarMax

<div>7294 - Newport News - 12966 Jefferson Ave, Newport News, Virginia, 23608
CarMax, the way your career should be! 
General Summary:
Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes.
Principle Duties and Responsibilities:
<ul><li>Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.</li><li>Assist Service/Customer Operators with incoming service calls when needed.</li><li>Accurately interview and document customer concerns.</li><li>Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).</li><li>Create repair orders, and route work to technicians or mechanical associates.</li><li>Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.</li><li>Consult with customers regarding needed repairs.</li><li>Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. .</li><li>Close and invoice repair orders.</li><li>Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.</li><li>Collects service payments and manages cash including receiving and counting money.</li></ul>
 Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. Ensure all customer concerns are addressed and resolved in a timely manner.
Job Specifications:
Work requires ability to:<ul><li>Demonstrate exceptional interpersonal, communication, and customer service skills.</li><li>Demonstrate exceptional telephone etiquette and active listening skills.</li><li>Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.</li><li>Meet or exceed CarMax guidelines for customer satisfaction.</li><li>Read, interpret and transcribe data in order to maintain accurate records.</li><li>Intermediate computer skills, including spreadsheet knowledge.</li><li>Successfully work with associates in other departments within the store.</li><li>Perform multiple duties in a high-energy, fast-paced working environment.</li><li>Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.</li><li>Stay current in CarMax provided training in all areas of the Service process.</li></ul>
Working Conditions:
<ul><li>Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.</li><li>Requires walking or standing for extended periods of time.</li><li>Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.</li><li>Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.</li><li>Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies</li></ul>
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation&rsquo;s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For&reg;.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.</div>

Customer Advisor

<div><h3 class="jobSectionHeader">Role Purpose</h3><h3 class="jobSectionHeader">
The Customer Care &amp; Service Desk Advisor handles all outgoing and incoming remote bookings for customers while adhering to established service standards. This role assists the team leader in ensuring smooth process functioning and leads service recovery efforts by analyzing failures and implementing improvements.</h3><div></div><h3 class="jobSectionHeader"> 
Key Responsibilities</h3><ul><li>
Remote Booking Management: Accurately follow remote booking procedures to ensure on-time collection for customers.</li><li>
Service Recovery Analysis: Focus on the effective operation of the Service Recovery System by analyzing the root causes of service failure instances.</li><li>
Preventive Measure Implementation: Apply corrective and preventive measures based on incident findings to benefit both customers and DHL.</li><li>
Complaint &amp; Claims Resolution: Confidently handle customer complaints and insurance claims to ensure prompt and effective resolutions.</li><li>
Customer Education: Capitalize on opportunities to educate customers on DHL&rsquo;s value-added offerings, such as shipment insurance.</li><li>
Revenue Generation: Identify and promote areas with potential for revenue generation through cross-selling and upselling services like SII, TDX, and eCom tools.</li><li>
Tracing Support: Investigate shipment incidents involving undelivered, returned, misrouted, delayed, or damaged shipments to support the tracing team.</li><li>
Agent Training: Train Customer Service agents and other functions on empowerment and its application under various scenarios.</li><li>
Stakeholder Collaboration: Work closely across functional departments and DHL stations to maintain performance standards.</li><li>
Compliance Monitoring: Review process flows for ISO Audits to ensure compliance with current procedures.</li></ul><div></div><div><h3 class="jobSectionHeader"> 
Qualifications, Experience, and Competencies</h3><ul><li>
Education: University Graduate.</li><li>
English Proficiency: Excellent communication skills, both spoken and written.</li><li>
Professional Experience: 2&ndash;3 years of experience in customer services, specifically in complaint and claims handling in a service environment.</li><li>
Software Expertise: Excellent skills in Microsoft Office (Word, Excel, PowerPoint); proficiency in DHL Systems is preferable.</li><li>
Analytical Ability: Breaks down problems or processes into component parts and draws accurate conclusions from narrative and numerical data.</li><li>
Planning &amp; Organizing: Sets clear goals and establishes a sequence of steps to ensure objectives are efficiently achieved.</li><li>
Decision Making: Makes timely and appropriate choices based on analysis and experience, even under conditions of uncertainty.</li><li>
Self-Management: Remains calm, objective, and controlled in responding to urgent or demanding situations.</li><li>
Accountability: Acts responsibly, keeps commitments, and complies with the intent of policies and procedures.</li><li>
Interpersonal Skills: Excellent negotiation and interaction skills with a focus on customer-facing excellence.</li></ul><div></div> 
Equal Treatment Clause: We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience. 
✨ We Deliver the Difference
✨ We Care
✨ We Grow Together</div></div>

Customer Care Advisor

Future Group

<div>Company Description 
Jadeer is hiring a Customer Care Advisor on behalf of one of our clients based in Egypt, New Cairo. Our client is a leading fintech company in the digital payments and consumer finance sector across the Middle East. Through partnerships with major retail and e-commerce brands, the company delivers innovative, technology-driven payment solutions that enhance customer purchasing power and promote a seamless shopping experience. 
Job Description 
Job Title: Customer Care Advisor
Key Responsibilities<ul><li>
Handle inbound and outbound customer calls in a professional and timely manner.</li><li>
Address customer inquiries related to accounts, transactions, payment plans, and technical concerns.</li><li>
Resolve complaints efficiently while ensuring compliance with company policies and service standards.</li><li>
Accurately document customer interactions and update CRM systems with relevant information.</li><li>
Escalate complex cases to relevant departments when necessary and follow up to ensure resolution.</li><li>
Maintain high levels of customer satisfaction and achieve defined KPIs (e.g., call handling time, first call resolution, quality scores).</li><li>
Stay updated on products, services, policies, and ongoing promotions.</li><li>
Contribute to continuous improvement initiatives by sharing customer feedback and insights.</li></ul> 

Qualifications 
Qualifications &amp; Requirements<ul><li>
Bachelor&rsquo;s degree in Business Administration, Commerce, Communications, or a related field (preferred).</li><li>
0&ndash;2 years of experience in customer service, call center, or contact center environments (experience in fintech, banking, or e-commerce is an advantage).</li><li>
Excellent verbal communication skills in English and Arabic.</li><li>
Strong problem-solving abilities and customer-oriented mindset.</li><li>
Ability to handle high call volumes and work under pressure in a fast-paced environment.</li><li>
Proficiency in using CRM systems and basic computer applications.</li><li>
Flexibility to work rotational shifts, including weekends and public holidays if required.</li><li>
Strong interpersonal skills, adaptability, and a positive attitude.</li></ul></div>

Customer Care Advisor (BPO)

Sutherland

<div>Description de l'entreprise 
Customer Service Specialist &ndash; French Account
Location
On-site in New Cairo
Job Type
Full-time 
Description du poste 
Main Responsibilities<ul><li>
Answer customer questions and provide support</li><li>
Resolve issues politely and efficiently</li><li>
Communicate clearly with customers over the phone</li><li>
Ensure customers feel valued and satisfied</li><li>
Work with the team to deliver great service</li></ul> 
Qualifications 
✅ Requirements<ul><li>
Fresh graduates or college dropouts can apply</li><li>
Good communication &amp; customer service skills</li><li>
Fluent English (B2&ndash;C1)</li><li>
Positive attitude and willingness to learn</li><li>
Strong listening &amp; problem-solving skills</li><li>
Team player</li><li>
Ability to work night / overnight shifts</li></ul> 

Informations suppl&eacute;mentaires 
Benefits<ul><li>
Attractive salary</li><li>
Fully paid training</li><li>
KPIs paid during the first 3 months</li><li>
Social &amp; medical insurance</li><li>
Free transportation</li><li>
Overnight shift allowance</li><li>
Career growth and promotion opportunities</li></ul>
How to Apply
Send your CV to:
rania.sekik@sutherlandglobal.com</div>

French customer service advisor

Concentrix

<div>
 
 Job Title
 
 
 
 Customer Service Advisor &ndash; Arabic Speakers - Cairo
 
 
 
 Job Description
 
 
 
 Join Concentrix Today!
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
 
 
 Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
 
 
 
 In This Role, You'll
 
 
 
 <ul>
 <li>
 Be the friendly voice of major clients, delivering high-quality support via phone, email, and chat.
 </li>
 <li>
 Assist customers with inquiries, order processing, troubleshooting, and guidance.
 </li>
 <li>
 Build deep product and service knowledge to deliver confident and accurate support.
 </li>
 <li>
 Handle customer issues with patience, professionalism, and a solution-oriented mindset.
 </li>
 <li>
 Create positive customer experiences through personalized assistance and clear communication.
 </li>
 <li>
 Collaborate within a dynamic and supportive team to achieve shared service and performance goals.
 
 
 </li>
 </ul>
 
 Essential Functions / Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivery meets contractual Key Performance Indicators (KPIs).
 </li>
 <li>
 Clarify customer requirements using effective probing and decision-support tools.
 </li>
 <li>
 Listen attentively, demonstrate empathy, and build strong customer rapport.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner following agreed procedures.
 </li>
 <li>
 Maintain working knowledge of client products and services.
 </li>
 <li>
 Prepare complete and accurate documentation, including account notations.
 </li>
 <li>
 Participate in initiatives aimed at improving customer satisfaction and business performance.
 </li>
 <li>
 Identify opportunities to offer additional products or services when appropriate.
 
 
 </li>
 </ul>
 
 Candidate Profile
 
 
 
 <ul>
 <li>
 Proficiency in Arabic and English, both written and verbal.
 </li>
 <li>
 High school diploma required; relevant experience is an advantage.
 </li>
 <li>
 Excellent communication, interpersonal, and customer engagement skills.
 </li>
 <li>
 Comfortable working in a fast-paced, performance-driven environment.
 </li>
 <li>
 Strong multitasking, prioritization, and adaptability skills.
 </li>
 <li>
 Basic computer skills and system navigation capability.
 </li>
 <li>
 Ability to work independently and collaboratively within a team.
 </li>
 <li>
 Detail-oriented, dependable, and professional.
 </li>
 <li>
 Patient, composed, and solution-oriented in all customer interactions.
 </li>
 <li>
 Flexible to work rotating shifts as required.
 </li>
 <li>
 Strong problem-solving and analytical skills with a customer-centric mindset.
 
 
 </li>
 </ul>
 
 Career Framework Role
 
 
 
 Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 Transportation Provided
 </li>
 <li>
 Medical &amp; Social Insurance
 </li>
 <li>
 Fast track for promotions within 6 months
 </li>
 <li>
 Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)
 </li>
 <li>
 Supportive, inclusive, and growth-focused work environment
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Program requirements, responsibilities, and expectations may vary based on operational needs, language support, and client programs.
 
 
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
 
 
 Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.
</div>

Customer Service Advisor – Arabic Speakers - Cairo

<div>Company Description 
Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide.
With a strong emphasis on digital engineering services, we deliver innovative technologies and business process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions, including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences.
Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless &quot;as-a-service&quot; model, enabling rapid innovation and supporting sustainable business growth. 
Job Description 
This is a full-time on-site role located in Cairo for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.
Your day-to-day responsibilities will include:<ul><li>
Handling customer interactions with efficiency and empathy.</li><li>
️ Providing tailored solutions to meet customer needs.</li><li>
Ensuring a positive customer experience through effective communication and professional phone etiquette.</li></ul>
If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team! 
Qualifications 
We&rsquo;re Hiring Talented People!
 
Fresh Grads &amp; Dropouts are welcome to apply!
 What we&rsquo;re looking for:
✅ Fluency in English is a MUST! (B2/C1 level)
 
✅ Strong skills in Customer Service &amp; Customer Support 
✅ Proven ability to enhance Customer Satisfaction &amp; Customer Experience 
✅ Problem-solving, active listening, &amp; attention to detail 
✅ Experience in a customer-facing role and familiarity with CRM tools is a plus! ️ 
✅ Flexibility with night &amp; overnight shifts is essential
 
✅ Proficiency in professional phone etiquette &amp; communication techniques is a plus
If you&rsquo;re passionate about making a difference and love helping customers, we want YOU! 
 
 
Additional Information 
All your information will be kept confidential according to EEO guidelines.</div>

Customer Service Advisor

British Council

<div>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
We connect. We inspire.
<div>Role Purpose
As a Customer Service and Sales Officer, you will be the face of the British Council, acting as a trusted ambassador and delivering an outstanding, end‑to‑end customer experience. You will confidently handle enquiries related to British Council English language programmes and examination services, ensuring every interaction reflects our values and meets agreed service standards and KPIs.
The role plays a vital part in driving commercial success by converting enquiries into enrolments and registrations, supporting both Teaching Centre and Exams teams to meet and exceed their sales targets. Working with new and existing students and prospective exams candidates, you will build strong relationships, identify customer needs, and consistently achieve excellent sales and service outcomes.
<div>Main Accountabilities
The post holder will deliver high‑quality, day‑to‑day customer service across all channels, including face‑to‑face, phone, email, chat and social media, ensuring every interaction reflects the British Council&rsquo;s brand, values and customer service standards. They will provide accurate information, manage customer expectations, maintain complete and up‑to‑date records on CRM and relevant systems, and contribute insights to the Voice of the Customer programme. The role also includes reception, registration and event support duties, ensuring all customer‑facing spaces, communications and behaviours are professional, welcoming and fully compliant with safeguarding and corporate policies.
The role is accountable for achieving agreed individual sales and conversion targets by building strong relationships with prospective and existing customers and guiding them through the full journey from enquiry to registration. This includes handling assigned opportunities, making proactive outbound calls, following up lapsed or undecided customers, capturing and nurturing leads through CRM, and maximising cross‑selling and up‑selling opportunities. The post holder will maintain strong product knowledge, monitor conversion performance, handle objections effectively and actively share insights to improve sales outcomes.
In support of the Teaching Centre and Exams teams, the post holder will assist with student and candidate registrations, class placements, examinations services delivery and post‑service follow‑up, ensuring a seamless and positive customer journey. The role includes accurate data entry on relevant systems, administering payments and refunds in line with financial and audit requirements, coordinating with internal teams to resolve issues and complaints, and providing operational and administrative support as required to meet income, quality and customer satisfaction targets.
Qualifications &amp; Experience
Essential
<ul><li>Professional proficiency in English (B2) and Arabic (C1).
</li><li>Higher Diploma and/or equivalent professional experience
</li><li>Proven experience in customer service and sales
</li><li>Strong knowledge of marketing and negotiation techniques
</li><li>Quick learner with a genuine passion for customers and sales
</li><li>Self‑motivated and results‑driven
 </li></ul>Desirable
<ul><li>Customer Service Professional Qualification
</li><li>Relevant qualification or training undertaken in Sales
</li><li>Hands-on experience with CRM software is a plus
</li></ul>Important Information
<ul><li>Location: KSA - Dammam
</li><li>Pay Band: 4 H
</li><li>Contract type : 1 year Fixed term Contract
</li><li>Closing date: 10th May 2026
</li><li>Monthly Gross Salary: 4820 SAR
</li><li>Benefits: Housing Allowance -1400 SAR and Transport allowance &ndash; 700 SAR
</li></ul>The role is open to candidates who have legal right to live and work in the job location.
</div></div>A connected and trusted UK in a more connected and trusted world.
Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. 
Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council&rsquo;s Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org</div>

Customer Services Advisor

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