customer advisor specialist

<div>
 
 Company Description
 
 
 
 As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device &ndash; SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
 
 
 
 What We Offer
 
 
 
 Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!
 
 
 The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
 
 
 
 Who You&rsquo;ll Become
 
 
 
 A Solution Advisor works closely with our customers and prospects to identify and solve business challenges and meet their strategic objectives using SAP solutions. As a part of the sales team, a Solution Advisor is the &ldquo;subject matter expert&rdquo; responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and delivers software demonstrations that help the customer understand SAP&rsquo;s unique value proposition. In addition to deal support, the Solution Advisor participates in marketing events to generate demand, leads Design Thinking sessions, and collaborates with the broader sales team to identify whitespace opportunities at existing accounts.
 
 
 
 What You&rsquo;ll Do
 
 
 
 As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to:
 
 
 Successfully complete a 10-month program that strengthens a foundation for a successful customer-facing career at SAP.
 
 
 Participate in experiential learning opportunities with colleagues from all over the world and acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.
 
 
 Receive on-the-job training under the mentorship of a senior Solution Advisor colleague while working with our customers to gain real world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey.
 
 
 The program will enrich your knowledge of SAP and give you the professional experience to serve our customers. We offer full-time employment from day one with practical learning applications for your role. After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation. You will create and deliver high impact and engaging software demonstrations that compel the customers to select SAP over other competitive offerings. You will also provide demand generation support through marketing events and deal execution support by responding to request for proposals.
 
 
 
 Solution Areas Focus
 
 
 
 SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
 
 
 
 What You Bring
 
 
 
 2-3 (Max 3 years) Years of professional experience (not including internships and part-time work) with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
 
 
 Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.
 
 
 A cooperative and productive approach to working relationships, internally and externally.
 
 
 A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
 
 
 An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
 
 
 A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
 
 
 Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
 
 
 Proficiency in English to engage with our global network.
 
 
 The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
 
 
 
 About SAP Academy For Customer Success
 
 
 
 The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
 
 
 
 
 Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits.
 
 
 #SAPAcademyforCustomerSuccess
 
 
 #SAPCSCareers
 
 
 
 SAP'S DIVERSITY COMMITMENT
 
 
 
 To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
 
 
 SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to HR Direct (Americas: hrdirectamericas@sap.com, APJ: hrdirectapj@sap.com, EMEA: careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
 
 
 
 #SAPNextGen
 
</div>

Solution Advisor Associate - SAP Academy for Customer Success - Türkiye

CHANEL

<div>
 
 Immediate Opportunity: Client Care Advisor 3-Month Mission
 
 
 
 At CHANEL, we strive to deliver an unparalleled luxury experience to our clients worldwide. Our Client Care team plays a vital role in extending the boutique experience, offering seamless, personalized service with a human touch that is uniquely CHANEL.
 
 
 We are seeking a Client Care Advisor with a passion for luxury retail and exceptional customer service to join our team for a three-month mission, starting immediately. The Client Care Advisor will manage client interactions through calls, WhatsApp, and email, ensuring a seamless and luxurious experience for clients who are reaching to Boutiques across all divisions and E-commerce.
 
 
 Ideal candidates will have previous experience in luxury retail, customer service, or client care, with a preference for those familiar with Salesforce. This role requires availability for five-day work weeks, including weekends and late shifts, and is based in Dubai Design District. If you are ready to make an immediate impact and thrive in a dynamic environment, we want to hear from you.
</div>

Client Care Advisor - 3 months mission

Transcom

<div><div><div><div><div><div><div><div><div><div>French Customer Care Advisor</div><div>
Location: Egypt, Cairo
Job category: Customer Service Representative (CSR)
Language: French</div><div><div><div>
Here is your Chance! Will you join our team? An exciting opportunity with this dynamic and fast-growing business awaits the right candidate in the role of English Travel Advisor for one of the biggest Companies in UK, Hurry Up &amp; Join Transcom Family!</div><div></div><div> 
What's in it for YOU!</div><div></div><ul><li> 
Best salary in the market</li><li>Transportation provided</li><li>Medical and social insurance</li><li>Location is in Smart village</li></ul><div></div><div> 
Join us as an English Travel Advisor!</div><div></div><div> 
Job Responsibilities:</div><div></div><ul><li> 
Provide superior customer service by assisting clients, using the corresponding communication</li></ul><div>
channel: voice</div><ul><li>Educate customers when needed, and provide guidance to customers in service provided.</li><li>Manage large amounts of workload (incoming and outgoing calls, etc.).</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction.</li><li>Document interactions properly as trained.</li><li>Use available tools to be able to research for answers and solutions for customers.</li><li>Provide excellent customer service using proper language and communication skills.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive</li></ul><div>
communication.</div><ul><li>Administratively process everything agreed with the end users to satisfy the service, by using</li></ul><div>
different computer applications.</div><ul><li>Follow communication procedures, guidelines and policies. Be up to date with new procedures</li></ul><div>
and services, in order to effectively manage assistance to the customer.</div><ul><li>Attracts potential customers by answering product and service questions.</li></ul><div> 
What are we looking for:</div><div></div><div> 
Fluent English Speaker: level B2/C1</div><div></div><div> 
Effective written and verbal communication</div><div></div><div> 
Flexibility with Morning &amp; Night Shifts (Maximum 9 PM)</div><div></div><div> 
What Life at Transcom is like!</div><div></div><div> 
Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, et. &quot;At Transcom, we&rsquo;re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That&rsquo;s just how we are at Transcom. Here we care, and root for each other. You&rsquo;re included, just as you are, from day one. And with the right mindset, there&rsquo;s no end to how far we can go together.&quot;</div> 
&ldquo;We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.&rdquo;</div></div></div></div></div></div></div></div></div></div></div>

French Customer Care Advisor

<div>
 
 What We Offer
 
 
 
 We help the world run better.
 
 
 Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!
 
 
 
 The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
 
 
 
 
 Who You&rsquo;ll Become
 
 
 
 A Solution Advisor works closely with our customers and prospects to identify and solve business challenges and meet their strategic objectives using SAP solutions. As a part of the sales team, a Solution Advisor is the &ldquo;subject matter expert&rdquo; responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and delivers software demonstrations that help the customer understand SAP&rsquo;s unique value proposition. In addition to deal support, the Solution Advisor participates in marketing events to generate demand, leads Design Thinking sessions, and collaborates with the broader sales team to identify whitespace opportunities at existing accounts.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to:
 </li>
 <li>
 Successfully complete a 10-month program that strengthens a foundation for a successful customer-facing career at SAP.
 </li>
 <li>
 Participate in experiential learning opportunities with colleagues from all over the world and acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.
 </li>
 <li>
 Receive on-the-job training under the mentorship of a senior Solution Advisor colleague while working with our customers to gain real world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey.
 
 
 </li>
 </ul>
 The program will enrich your knowledge of SAP and give you the professional experience to serve our customers. We offer full-time employment from day one with practical learning applications for your role. After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation. You will create and deliver high impact and engaging software demonstrations that compel the customers to select SAP over other competitive offerings. You will also provide demand generation support through marketing events and deal execution support by responding to request for proposals.
 
 
 
 Solution Areas Focus
 
 
 
 <ul>
 <li>
 Finance &amp; Quote to Cash(Q2C)
 </li>
 <li>
 SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
 </li>
 <li>
 Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.
 </li>
 <li>
 A cooperative and productive approach to working relationships, internally and externally.
 </li>
 <li>
 A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
 </li>
 <li>
 An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
 </li>
 <li>
 A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
 </li>
 <li>
 Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
 </li>
 <li>
 Proficiency in English to engage with our global network.
 
 
 </li>
 </ul>
 
 About SAP Academy For Customer Success
 
 
 
 The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
 
 
 The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
 
 
 Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits.
 
 
 #SAPAcademyforCustomerSuccess
 
 
 #SAPCSCareers
 
 
 SAP&rsquo;s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.
 
 
 We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.
 
 
 During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.
 
 
 
 Due to local legal mandates only Bahrain nationals will be considered at this time.
 
 
 
 
 We are SAP
 
 
 
 SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs together.
 
 
 
 Our inclusion promise
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone&mdash;regardless of background&mdash;feels included and can perform at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company. We invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
 
 
 SAP is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.
 
 
 
 EOE AA M/F/Vet/Disability
 
 
 
 Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 
 #SAPNextGen
 
 
 
 Requisition ID: 434069 | Work Area: Presales | Expected Travel: 0 - 50% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations:
 
 
</div>

Solution Advisor Associate - SAP Academy for Customer Success - Bahrain (Hybrid)

Vizrt

<div>
 
 The Customer Solutions Advisor, Media &amp; Entertainment is a customer facing technical and workflow specialist who helps broadcasters, studios, and media organizations achieve measurable outcomes through Vizrt's solutions. This role focuses on designing and demonstrating solutions that drive engagement, streamline operations, and deliver creative and business value across broadcast, digital, and cloud first environments.&nbsp;
 
 
 Rather than focusing on individual technologies, this position connects customer goals to outcomes powered by Vizrt's end to end ecosystem enhancing storytelling, improving viewer experience, increasing operational efficiency, and enabling innovative production models. The ideal candidate combines strong technical expertise with an understanding of the business of media, helping customers modernize and succeed in a rapidly changing landscape.
 
 
 
 
 
 Requirements
 
 
 
 
 
 Customer Engagement &amp; Advisory
 
 &nbsp;
 
 <ul>
 <li>
 Lead outcome-based discovery sessions with broadcasters, studios, and digital media teams to understand creative, operational, and commercial goals.&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Focus on customer outcomes such as audience growth, workflow efficiency, or production flexibility and design tailored solutions that deliver measurable results.&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Translate customer objectives into value driven solution recommendations supported by clear workflows and metrics for success.&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Act as a trusted advisor to producers, technical directors, creative teams, and executives bridging technical design and business impact.&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Build lasting relationships with key stakeholders to ensure long-term alignment with Vizrt's innovation roadmap.&nbsp;
 </li>
 </ul>
 
 
 Solution Design &amp; Architecture&nbsp;
 
 
 <ul>
 <li>
 Design end-to-end technical solutions.&nbsp;&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Develop detailed workflows, solution diagrams, integration plans, and validation documents that reflect customer goals and broadcast best practices.&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Ensure every solution aligns with industry trends, cloud migration strategies, and the evolving needs of modern media operations.&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Collaborate closely with Product Management, R&amp;D, Cloud, and Professional Services to deliver cohesive, outcome focused solutions.&nbsp;
 </li>
 </ul>
 
 
 Demonstrations &amp; Technical Storytelling
 
 &nbsp;
 
 <ul>
 <li>
 Deliver hands on demonstrations that emphasize business outcomes showing how Vizrt technology simplifies production, reduces costs, or improves viewer engagement.&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Create storytelling experiences that clearly link creative and technical workflows to strategic goals.&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Tailor demonstrations for diverse audiences, from engineers and artists to management and executives.&nbsp;
 </li>
 </ul>
 
 
 Sales Partnership
 
 &nbsp;
 
 <ul>
 <li>
 Partner with Sales to define opportunity strategy and ensure all engagements highlight customer outcomes and value realization.&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Contribute to proposals, scopes, and solution outlines that clearly connect technology investments to measurable results.&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Identify opportunities to expand adoption through use cases tied to ROI, audience reach, or production scalability.&nbsp;
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 &nbsp;
 
 <ul>
 <li>
 Work with Professional Services to plan and validate outcome-based proof of concepts (POCs).&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Support Customer Success teams to ensure solutions deliver sustained value after deployment.&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Provide feedback from the field to Product Management and Engineering to influence product direction and feature prioritization.&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Represent Vizrt at key regional industry events, conferences, and workshops to share best practices and customer success stories.&nbsp;
 
 </li>
 </ul>
 
 
 Required Experience
 
 &nbsp;
 
 <ul>
 <li>
 Hands on experience with Vizrt solutions and workflows (Viz Engine, Viz Artist, Viz Trio, Viz Pilot Edge, Viz Flowics, Viz Mosart, or similar).&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Deep understanding of broadcast production, real time graphics, live operations, and newsroom or automation workflows.&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Proven ability to design, present, and deliver solutions that align with customer goals and KPIs.&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Excellent communication skills with the ability to articulate value to both technical and non-technical stakeholders.&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Ability to work on site with Middle East media organizations as needed.&nbsp;
 
 </li>
 </ul>
 
 
 Preferred Qualifications&nbsp;
 
 
 <ul>
 <li>
 5+ years in Pre Sales, Solutions Engineering, or Broadcast Engineering within Media &amp; Entertainment.&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Knowledge of NDI, SMPTE ST 2110, MOS newsroom integration, cloud workflows (AWS or Azure), and automation systems.&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Experience with XR technology, real time graphics, virtual studio workflows, or AR VR environments.&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Strong understanding of audience engagement strategies, monetization models, and digital transformation in broadcasting.&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Experience working in fast-paced, live production environments.&nbsp;
 
 </li>
 </ul>
 
 
 Competencies&nbsp;
 
 
 <ul>
 <li>
 Strong applied technical knowledge of Vizrt solutions and broadcast media workflows.&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Deep understanding of the relationship between storytelling, technology, and audience outcomes.&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Excellent communication, presentation, and consultative skills.&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Ability to lead customer engagements confidently and translate technical capabilities into business value.&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Creative problem solving and an outcome-oriented mindset.&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Collaborative and proactive approach across Sales, Product, Engineering, Professional Services, and Customer Success teams.&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Ability to work independently and manage multiple priorities effectively.&nbsp;
 
 </li>
 </ul>
 
 
 Reporting&nbsp;
 
 
 <ul>
 <li>
 Reports to: Vice President of Customer Solutions Advisory, M&amp;E&nbsp;
 
 </li>
 </ul>
 
 
 Location Requirement&nbsp;
 
 
 <ul>
 <li>
 Based in Dubai&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Ability to work out of the Dubai office at least 2-3 days per week&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Travel to customer sites, events, and studios as required&nbsp;
 </li>
 </ul>
 
 &nbsp;
 
 
 
 
 Benefits
 
 
 
 
 Across Vizrt, we all work with our shared purpose in mind; to deliver more stories, better told. That is because we believe that stories have the power to impact not just the audience, but the teller as well. A well-crafted and well-delivered story can change the world. We strive and innovate to deliver the best software-defined visual storytelling tools to the world's storytellers across broadcast, media, public service, enterprise, not-for-profit, education, health, houses of worship, in fact wherever there is a need to educate, entertain or inform. Because that is what stories do, it is why they are important.
 
 
 4 billion humans see the stories that our customers tell every day. So, for us diversity is not an optional objective, it is a simple reality. Our customers' customers are diverse, our customers are diverse, Vizrt gains strength from being diverse
 
 
 It is true that we hold our diversity to be essential, it is something we constantly nourish and pay attention to, but it is not something we take for granted. We do not tolerate discrimination or harassment. We champion inclusion and we value each other's stories, and we relish their telling
 
 
 We offer a comprehensive benefits package that includes:
 
 <ul>
 <li>
 Health Insurance: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy
 </li>
 <li>
 Paid Time Off: Generous vacation days, sick leave, and holidays to ensure you have a work-life balance
 </li>
 <li>
 Professional Development: Opportunities for ongoing training
 </li>
 </ul>
 
 Join our team and take advantage of these benefits while working in a dynamic and supportive environment
 
 
 
 Recruitment Process  &nbsp;
 
 
 
 
 <ul>
 <li>
 Recruiter Screening
 </li>
 <li>
 Team Interview
 </li>
 <li>
 Case Interview
 </li>
 <li>
 Final Interview
 </li>
 </ul>
</div>

Customer Solution Advisor - Media & Entertainment - Dubai

<div>The Customer Solutions Advisor, Media &amp; Entertainment is a customer facing technical and workflow specialist who helps broadcasters, studios, and media organizations achieve measurable outcomes through Vizrt&rsquo;s solutions. This role focuses on designing and demonstrating solutions that drive engagement, streamline operations, and deliver creative and business value across broadcast, digital, and cloud first environments.
Rather than focusing on individual technologies, this position connects customer goals to outcomes powered by Vizrt&rsquo;s end to end ecosystem enhancing storytelling, improving viewer experience, increasing operational efficiency, and enabling innovative production models. The ideal candidate combines strong technical expertise with an understanding of the business of media, helping customers modernize and succeed in a rapidly changing landscape.
Requirements
Customer Engagement &amp; Advisory<ul><li>
Lead outcome-based discovery sessions with broadcasters, studios, and digital media teams to understand creative, operational, and commercial goals.</li><li>
Focus on customer outcomes such as audience growth, workflow efficiency, or production flexibility and design tailored solutions that deliver measurable results.</li><li>
Translate customer objectives into value driven solution recommendations supported by clear workflows and metrics for success.</li><li>
Act as a trusted advisor to producers, technical directors, creative teams, and executives bridging technical design and business impact.</li><li>
Build lasting relationships with key stakeholders to ensure long-term alignment with Vizrt&rsquo;s innovation roadmap.</li></ul>
Solution Design &amp; Architecture<ul><li>
Design end-to-end technical solutions.
</li><li>Develop detailed workflows, solution diagrams, integration plans, and validation documents that reflect customer goals and broadcast best practices.</li><li>
Ensure every solution aligns with industry trends, cloud migration strategies, and the evolving needs of modern media operations.</li><li>
Collaborate closely with Product Management, R&amp;D, Cloud, and Professional Services to deliver cohesive, outcome focused solutions.</li></ul>
Demonstrations &amp; Technical Storytelling<ul><li>
Deliver hands on demonstrations that emphasize business outcomes showing how Vizrt technology simplifies production, reduces costs, or improves viewer engagement.</li><li>
Create storytelling experiences that clearly link creative and technical workflows to strategic goals.</li><li>
Tailor demonstrations for diverse audiences, from engineers and artists to management and executives.</li></ul>
Sales Partnership<ul><li>
Partner with Sales to define opportunity strategy and ensure all engagements highlight customer outcomes and value realization.</li><li>
Contribute to proposals, scopes, and solution outlines that clearly connect technology investments to measurable results.</li><li>
Identify opportunities to expand adoption through use cases tied to ROI, audience reach, or production scalability.</li></ul>
Cross-Functional Collaboration<ul><li>
Work with Professional Services to plan and validate outcome-based proof of concepts (POCs).</li><li>
Support Customer Success teams to ensure solutions deliver sustained value after deployment.</li><li>
Provide feedback from the field to Product Management and Engineering to influence product direction and feature prioritization.</li><li>
Represent Vizrt at key regional industry events, conferences, and workshops to share best practices and customer success stories.</li></ul>
Required Experience<ul><li>
Hands on experience with Vizrt solutions and workflows (Viz Engine, Viz Artist, Viz Trio, Viz Pilot Edge, Viz Flowics, Viz Mosart, or similar).</li><li>
Deep understanding of broadcast production, real time graphics, live operations, and newsroom or automation workflows.</li><li>
Proven ability to design, present, and deliver solutions that align with customer goals and KPIs.</li><li>
Excellent communication skills with the ability to articulate value to both technical and non-technical stakeholders.</li><li>
Ability to work on site with Middle East media organizations as needed.</li></ul>
Preferred Qualifications<ul><li>
5+ years in Pre Sales, Solutions Engineering, or Broadcast Engineering within Media &amp; Entertainment.</li><li>
Knowledge of NDI, SMPTE ST 2110, MOS newsroom integration, cloud workflows (AWS or Azure), and automation systems.</li><li>
Experience with XR technology, real time graphics, virtual studio workflows, or AR VR environments.</li><li>
Strong understanding of audience engagement strategies, monetization models, and digital transformation in broadcasting.</li><li>
Experience working in fast-paced, live production environments.</li></ul>
Competencies<ul><li>
Strong applied technical knowledge of Vizrt solutions and broadcast media workflows.</li><li>
Deep understanding of the relationship between storytelling, technology, and audience outcomes.</li><li>
Excellent communication, presentation, and consultative skills.</li><li>
Ability to lead customer engagements confidently and translate technical capabilities into business value.</li><li>
Creative problem solving and an outcome-oriented mindset.</li><li>
Collaborative and proactive approach across Sales, Product, Engineering, Professional Services, and Customer Success teams.</li><li>
Ability to work independently and manage multiple priorities effectively.</li></ul>
Reporting<ul><li>
Reports to: Vice President of Customer Solutions Advisory, M&amp;E</li></ul>
Location Requirement<ul><li>
Based in Dubai</li><li>
Ability to work out of the Dubai office at least 2-3 days per week</li><li>
Travel to customer sites, events, and studios as required</li></ul> 
Benefits
Across Vizrt, we all work with our shared purpose in mind; to deliver more stories, better told. That is because we believe that stories have the power to impact not just the audience, but the teller as well. A well-crafted and well-delivered story can change the world. We strive and innovate to deliver the best software-defined visual storytelling tools to the world&rsquo;s storytellers across broadcast, media, public service, enterprise, not-for-profit, education, health, houses of worship, in fact wherever there is a need to educate, entertain or inform. Because that is what stories do, it is why they are important.
4 billion humans see the stories that our customers tell every day. So, for us diversity is not an optional objective, it is a simple reality. Our customers&rsquo; customers are diverse, our customers are diverse, Vizrt gains strength from being diverse
It is true that we hold our diversity to be essential, it is something we constantly nourish and pay attention to, but it is not something we take for granted. We do not tolerate discrimination or harassment. We champion inclusion and we value each other&rsquo;s stories, and we relish their telling
We offer a comprehensive benefits package that includes:<ul>
<li>Health Insurance: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy</li>
<li>Paid Time Off: Generous vacation days, sick leave, and holidays to ensure you have a work-life balance</li>
<li>Professional Development: Opportunities for ongoing training</li>
</ul>Join our team and take advantage of these benefits while working in a dynamic and supportive environment<h3 class="jobSectionHeader">
Recruitment Process</h3><ul>
<li>Recruiter Screening</li>
<li>Team Interview</li>
<li>Case Interview</li>
<li>Final Interview</li></ul></div>

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