customer advisor specialist

<div>COMPANY DESCRIPTION
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device &ndash; SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably. 
What we offer 
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career. 
Who You&rsquo;ll become 
A Solution Advisor works closely with our customers and prospects to identify and solve business challenges and meet their strategic objectives using SAP solutions. As a part of the sales team, a Solution Advisor is the &ldquo;subject matter expert&rdquo; responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and delivers software demonstrations that help the customer understand SAP&rsquo;s unique value proposition. In addition to deal support, the Solution Advisor participates in marketing events to generate demand, leads Design Thinking sessions, and collaborates with the broader sales team to identify whitespace opportunities at existing accounts. 
What You&rsquo;ll Do 
As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to:
Successfully complete a 10-month program that strengthens a foundation for a successful customer-facing career at SAP.
Participate in experiential learning opportunities with colleagues from all over the world and acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.
Receive on-the-job training under the mentorship of a senior Solution Advisor colleague while working with our customers to gain real world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey. 
The program will enrich your knowledge of SAP and give you the professional experience to serve our customers. We offer full-time employment from day one with practical learning applications for your role. After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation. You will create and deliver high impact and engaging software demonstrations that compel the customers to select SAP over other competitive offerings. You will also provide demand generation support through marketing events and deal execution support by responding to request for proposals. 
Solution areas focus: 
SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management. 
What You Bring 
2-3 (Max 3 years) Years of professional experience (not including internships and part-time work) with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.
A cooperative and productive approach to working relationships, internally and externally.
A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
Proficiency in English to engage with our global network. 
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career. 
About SAP Academy for Customer Success 
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential. 
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits. 
#SAPAcademyforCustomerSuccess
#SAPCSCareers
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to HR Direct (Americas: hrdirectamericas@sap.com, APJ: hrdirectapj@sap.com, EMEA: careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
#SAPNextGen</div>

Solution Advisor Associate - SAP Academy for Customer Success - Türkiye

<div>
 
 What We Offer
 
 
 
 We help the world run better.
 
 
 Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!
 
 
 
 The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
 
 
 
 
 Who You&rsquo;ll Become
 
 
 
 A Solution Advisor works closely with our customers and prospects to identify and solve business challenges and meet their strategic objectives using SAP solutions. As a part of the sales team, a Solution Advisor is the &ldquo;subject matter expert&rdquo; responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and delivers software demonstrations that help the customer understand SAP&rsquo;s unique value proposition. In addition to deal support, the Solution Advisor participates in marketing events to generate demand, leads Design Thinking sessions, and collaborates with the broader sales team to identify whitespace opportunities at existing accounts.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to:
 </li>
 <li>
 Successfully complete a 10-month program that strengthens a foundation for a successful customer-facing career at SAP.
 </li>
 <li>
 Participate in experiential learning opportunities with colleagues from all over the world and acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.
 </li>
 <li>
 Receive on-the-job training under the mentorship of a senior Solution Advisor colleague while working with our customers to gain real world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey.
 
 
 </li>
 </ul>
 The program will enrich your knowledge of SAP and give you the professional experience to serve our customers. We offer full-time employment from day one with practical learning applications for your role. After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation. You will create and deliver high impact and engaging software demonstrations that compel the customers to select SAP over other competitive offerings. You will also provide demand generation support through marketing events and deal execution support by responding to request for proposals.
 
 
 
 Solution Areas Focus
 
 
 
 <ul>
 <li>
 Finance &amp; Quote to Cash(Q2C)
 </li>
 <li>
 SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
 </li>
 <li>
 Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.
 </li>
 <li>
 A cooperative and productive approach to working relationships, internally and externally.
 </li>
 <li>
 A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
 </li>
 <li>
 An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
 </li>
 <li>
 A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
 </li>
 <li>
 Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
 </li>
 <li>
 Proficiency in English to engage with our global network.
 
 
 </li>
 </ul>
 
 About SAP Academy For Customer Success
 
 
 
 The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
 
 
 The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
 
 
 Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits.
 
 
 #SAPAcademyforCustomerSuccess
 
 
 #SAPCSCareers
 
 
 SAP&rsquo;s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.
 
 
 We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.
 
 
 During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.
 
 
 
 Due to local legal mandates only Bahrain nationals will be considered at this time.
 
 
 
 
 We are SAP
 
 
 
 SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs together.
 
 
 
 Our inclusion promise
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone&mdash;regardless of background&mdash;feels included and can perform at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company. We invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
 
 
 SAP is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.
 
 
 
 EOE AA M/F/Vet/Disability
 
 
 
 Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 
 #SAPNextGen
 
 
 
 Requisition ID: 434069 | Work Area: Presales | Expected Travel: 0 - 50% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations:
 
 
</div>

Solution Advisor Associate - SAP Academy for Customer Success - Bahrain (Hybrid)

<div>
 At EY, we&rsquo;re all in to shape your future with confidence.
 
 
 We&rsquo;ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
 
 
 Join EY and help to build a better working world.
 
 
 
 The opportunity
 
 
 
 The Mercury Business Advisor plays a key role to advise and support our client serving engagement teams to make best use of Mercury and its processes in order to effectively manage their projects with EY&rsquo;s external clients. There are two main components to this role: providing on-demand financial advisory support to engagement teams reaching out through a variety of technological conduits (online chat, email, phone line or by logging a ticket) and impactful proactive outreach to engagement teams that have been identified as needing intervention through financial metrics exception reporting. The role will provide support across all MENA. At the Senior Associate rank you will play an integral part of the wider Service Line finance team to provide insights into achieving better financial performance.
 
 
 As a valued member of the Mercury Business Advisor team you will ensure high standards of financial management and expertise across all client engagements within your portfolio whilst serving as a trusted business advisor. It is a forward thinking, challenging role that helps to deliver profitable growth and offers career development opportunities within EY. Furthermore, you will act as an ambassador, embodying the EY culture and reputation.
 
 
 
 Your Key Responsibilities
 
 
 
 <ul>
 <li>
 You will meet regularly with the regional service line team to conduct oversight by analytics processes to identify and prioritize partners/engagement teams requiring outreaches from the SL Mercury Business Advisor
 </li>
 <li>
 Provide guidance on local policy and leading practices
 </li>
 <li>
 Facilitate training for client serving team on Mercury and effective financial management practices
 </li>
 <li>
 Contribute to continuous improvement by sharing knowledge and providing support to other team members across borders, service lines, and industries and constantly leverage leading practices
 </li>
 <li>
 Coach/Problem solve with more junior Mercury Business Advisors to help develop their skills through job shadowing, advising, informal training
 </li>
 <li>
 Review open items in ServiceNow (ticketing system), prioritize follow up activities and schedule engagement team meetings for the week.
 </li>
 <li>
 Coach/Problem solve with more junior Mercury Business Advisors to help develop their skills through job shadowing, advising, informal training
 </li>
 <li>
 At the senior associate rank, this role is expected to meet regularly with the regional service line team to conduct oversight by analytics processes to identify and prioritize partners/engagement teams requiring outreaches from the SL Mercury Business Advisor Team and manage conversations with that group.
 
 
 </li>
 </ul>
 
 Support client servers - which includes activities such as:
 
 
 
 <ul>
 <li>
 Reviewing pricing plans
 </li>
 <li>
 Advising on service line GDS leverage targets
 </li>
 <li>
 Ensuring engagement teams are properly prepared for client negotiations from a financial perspective
 </li>
 <li>
 Advising on how to select the correct client entity for opportunities
 </li>
 <li>
 Explaining downstream impacts of different user choices required by Mercury
 </li>
 <li>
 Provide instruction and guidance on estimate to complete (ETC) processes and corresponding financial impacts
 </li>
 <li>
 Drive continuous improvement initiatives and proactively seek improvements
 </li>
 <li>
 Ensure that the team provides a good quality service
 </li>
 <li>
 Counselling of staff member to assist them in implementing and maintaining their self-development plan
 
 
 </li>
 </ul>
 
 Analytic And Decision Making Responsibilities
 
 
 
 <ul>
 <li>
 At this rank, this role requires individuals to use strong analytical skills to determine the partners/engagement teams in need of outreach. In addition, a strong relationship should exist with the regional SL team to understand how to best approach these individuals and the additional circumstances that need to be understood to do so effectively.
 </li>
 <li>
 Make relevant decisions to ensure client servers receive a timely and accurate response such that questions / issues are resolved in a one-stop basis where possible - and where that is not possible, escalated to the appropriate functional expert quickly and effectively.
 </li>
 <li>
 Manage new user lack of knowledge / frustration and direct the interaction to the best outcome for the end-user, leveraging strong soft skill abilities and global mindset to adapt personal style where needed
 </li>
 <li>
 When working on client server portfolios, leverage system and finance expertise to prepare the discussion: making judgments regarding the topics to address and their prioritization understanding when to reach out to other functional experts in order to help prepare for the interaction.
 
 
 </li>
 </ul>
 
 Skills And Attributes For Success
 
 
 
 <ul>
 <li>
 Inspiring trust and have a firm understanding of business drivers of client performance
 </li>
 <li>
 Critical thinking and problem solving, advising on potential outcomes and exhibiting exceptional technical skills
 </li>
 <li>
 Confident, with a proven ability to challenge at all levels
 </li>
 <li>
 Strong analytical and numeracy skills, with a high degree of accuracy and attention to detail
 </li>
 <li>
 Vigorous time management skills and a proven ability to balance multiple priorities by considering risk, importance and level of urgency
 </li>
 <li>
 Strong ability to learn quickly, be proactive and share knowledge, building networks across the Finance function
 </li>
 <li>
 Experience in translating technical system "jargon" into business relevant terms so that concepts are understandable to client serving teams
 </li>
 <li>
 Excellent written, oral and virtual communication skills with the confidence to deliver presentations, training material and knowledge sharing. Adapting ability to deliver challenging messages and drive communication to a mutual understanding.
 </li>
 <li>
 Demonstrate the ability to become an effective change lead
 </li>
 <li>
 Experience coaching more junior team members through shadowing, answering questions, advice, etc
 </li>
 <li>
 Thrives in and adapts to a fast changing, growing and high activity environment
 
 
 </li>
 </ul>
 
 Qualifications and experience:
 
 
 
 <ul>
 <li>
 Minimum of 3 years&rsquo; experience in a client driven professional environment in a financial/business capacity
 </li>
 <li>
 Experience working with customers remotely, dealing empathetically with their problems under pressure with a strong work ethic geared towards exemplary customer service
 </li>
 <li>
 Experience of building credibility and trust with senior stakeholders across various regions whilst maintaining resilience
 </li>
 <li>
 Excellent IT skills &ndash; Word, Excel, Outlook, Powerpoint and SharePoint
 
 
 </li>
 </ul>
 
 Ideally you&rsquo;ll also have
 
 
 
 <ul>
 <li>
 Either have a finance related degree, be studying for an accountancy qualification or experience working for a professional service or consultancy environment
 </li>
 <li>
 Innovative, confident and creative thinker with ability to make quick decisions
 </li>
 <li>
 The ability to think on your feet, use initiative and judgement to make informed decisions
 
 
 </li>
 </ul>
 
 What We Look For
 
 
 
 You will be an experienced Trusted Business Advisor with a passion for providing exceptional client service to your stakeholders whilst maintaining high levels of customer service for internal stakeholders.
 
 
 
 What We Offer You
 
 
 
 At EY, we&rsquo;ll develop you with future-focused skills and equip you with world-class experiences. We&rsquo;ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
 
 
 Are you ready to shape your future with confidence? Apply today.
 
 
 To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.
 
 
 
 EY
 
 | Building a better working world
 
 
 EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
 
 
 Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
 
 
 EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
</div>

Mercury Business Advisor - Supervising Associate (Karachi)

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div> 
What we offer
We help the world run better.
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!<div>
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.</div> 
Who You&rsquo;ll become
A Solution Advisor works closely with our customers and prospects to identify and solve business challenges and meet their strategic objectives using SAP solutions. As a part of the sales team, a Solution Advisor is the &ldquo;subject matter expert&rdquo; responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and delivers software demonstrations that help the customer understand SAP&rsquo;s unique value proposition. In addition to deal support, the Solution Advisor participates in marketing events to generate demand, leads Design Thinking sessions, and collaborates with the broader sales team to identify whitespace opportunities at existing accounts. 
What You&rsquo;ll Do
As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to:<ul><li>
Successfully complete a 10-month program that strengthens a foundation for a successful customer-facing career at SAP.</li><li>
Participate in experiential learning opportunities with colleagues from all over the world and acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.</li><li>
Receive on-the-job training under the mentorship of a senior Solution Advisor colleague while working with our customers to gain real world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey.</li></ul> 
The program will enrich your knowledge of SAP and give you the professional experience to serve our customers. We offer full-time employment from day one with practical learning applications for your role. After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation. You will create and deliver high impact and engaging software demonstrations that compel the customers to select SAP over other competitive offerings. You will also provide demand generation support through marketing events and deal execution support by responding to request for proposals. 
Solution areas focus: 
What You Bring<ul><li>
2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.</li><li>
Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.</li><li>
A cooperative and productive approach to working relationships, internally and externally.</li><li>
A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.</li><li>
An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
</li><li>A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.</li><li>
Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
</li><li>Proficiency in English to engage with our global network.</li></ul><div> 
About SAP Academy for Customer Success</div>
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential. 
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits. 
#SAPAcademyforCustomerSuccess
#SAPCSCareers<div></div><div> 
SAP&rsquo;s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners</div><div></div> 
We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.
During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program 
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs together. 
 Our inclusion promise
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone&mdash;regardless of background&mdash;feels included and can perform at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company. We invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com. 
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.<div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 435227 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

Solution Advisor Associate - SAP Academy for Customer Success - UAE National Opportunity (Hybrid)

Etisalat

<div><div>Mass &amp; Youth Advisor.Call Center - (250001WT)</div><div>
Description<div></div> 
Job Purpose
To respond and answer Ahlan prepaid &amp; Demagh Tanya segments&rsquo; inbound calls with high quality standards assisting customers with all available tools in order to achieve highest level of customer satisfaction, attract new customers, and retain existing ones
Report To Position Name
&bull; Answer inbound calls and respond to customer requests to ensure customer satisfaction and provide superior service via phones, e-mails and faxes as a receiver and caller and follow-up on customer inquiries and complaints that is not fulfilled or resolved on queue. &bull; Proceed with certain exceptions according to the documented processes &amp; procedures to reach the highest customer satisfaction and FCR target. &bull; Provide quality, efficient and non-judgmental telephone customer service to internal and external customers. &bull; Maintain the agreed on average handling time as defined by Contact Center Management guidelines which will ensure ease of accessibility and maintain the agreed on SL. &bull; Use questioning, trouble shooting and listening skills that support effective telephone communication and help in solving the customer's problems &amp; complaints to ensure achieving the FCR target. &bull; Build customer's interest in the services and products offered by the company and offer cross selling and/or up selling the company's solutions, products, &amp; services whenever possible which will guarantee the business continuity and contribute in achieving profit share and raise up the ARPU. &bull; Update the existing database with changes and the status of each customer/prospective customer whenever required and complete call logs and reports so that we have a valid reference and database for our customers to ensure proper planning &amp; to guarantee taking the right decisions &bull; Notify the appropriate concerned person when issues or problems arise in order to take proper actions on the spot. &bull; Maintain the required knowledge level of the company's products, services, &amp; solutions and stick to the agreed on formal information sources to ensure delivering full and accurate information to the customer. &bull; Follows the agreed on guidelines, policies, processes, &amp; procedures to ensure maintaining the customer's data confidentiality. &bull; Performs the necessary &amp; right action on systems and tools in order to fulfill the customer request properly and maintain the company's financial position. &bull; Recognizes, documents and alerts the supervisor with trends of customer calls (inquires/complaints/requests) and recommend process improvements which facilitate the CC workflow, reduce cost, and delight the customers.<div> 
</div></div><div>
Qualifications<div></div> 
QUALIFICATIONS_ESSENTIAL
University Degree is a must. Very Good in Arabic &amp; English (Reading, Writing &amp; Oral) &amp; very good computer skills. Having the ability to work under stress and escalate issues on time. Think out of the box and find a new room for enhancement to maintain both customer experience and business aspects. 
QUALIFICATIONS_DESIRABLE
&bull; Familiarity with telephone techniques and skills. &bull; Demonstrated verbal communication skills and ability to convey information clearly and effectively. &bull; Ability to effectively handle multiple tasks in a fast paced environment. &bull; Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues. &bull; Very good communication skills. &bull; Very good negotiation skills. &bull; Punctuality. &bull; Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments &bull; Team player. &bull; Ability to meet tight deadlines 

EXPERIENCE_ESSENTIAL<ul><li>Minimum 2 years experience preferable in a telecommunication sector.</li></ul> 
EXPERIENCE_DESIRABLE<ul><li>Area of experience: Contact center.</li></ul> 
CERTIFICATIONS_ESSENTIAL
&bull; P&amp;S training. &bull; System training &bull; Communication skills training. &bull; Complaint handling training. &bull; GSM &amp; Technical training. &bull; Quality guidelines training<div> 
</div></div><div>
Job: Advisor</div><div>
Organization: Etisalat-Misr</div><div>
Job Posting: 25/Sep/2025, 1:55:20 AM</div></div>

Mass & Youth Advisor.Call Center

Jointown Pharmaceutical MENA

Job Summary:The Beauty Advisor Specialist provides expert advice on skincare, makeup, and fragrance products while ensuring an exceptional customer experience. This role focuses on achieving sales targets, maintaining product knowledge, and promoting the brand image through personalized service and product demonstrations.Key Responsibilities:<ul><li>Customer Service &amp; Consultation</li><li>Greet and assist customers with a professional and friendly attitude.</li><li>Conduct personalized consultations to recommend suitable products.</li><li>Educate customers on product features, application techniques, and benefits.</li><li>Sales &amp; Targets</li><li>Meet and exceed monthly sales goals.</li><li>Upsell and cross-sell complementary products.</li><li>Maintain awareness of promotions, loyalty programs, and sales events.</li><li>Product Knowledge &amp; Training</li><li>Stay updated with the latest beauty trends and product innovations.</li><li>Attend brand training sessions and share insights with team members.</li><li>Provide feedback on customer preferences and new product ideas.</li><li>Merchandising &amp; Store Maintenance</li><li>Ensure shelves and displays are clean, stocked, and visually appealing.</li><li>Follow brand guidelines for product placement and promotional displays.</li><li>Handle stock replenishment and inventory checks.</li><li>Operational &amp; Compliance Duties</li><li>Process transactions accurately using POS systems.</li><li>Comply with hygiene, safety, and store policies.</li><li>Report customer feedback or product issues to management.</li></ul>Qualifications:<ul><li>High school diploma or equivalent (Bachelor&rsquo;s degree in a related field is an advantage).</li><li>Minimum 1&ndash;3 years of experience in beauty retail or cosmetics sales.</li><li>Strong product knowledge in skincare, makeup, or fragrance.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work flexible hours, including weekends and holidays.</li></ul>Preferred Skills:<ul><li>Certification or training in cosmetology or makeup artistry.</li><li>Multilingual</li><li>Familiarity with luxury brands and customer relationship management.</li></ul>Job Type: Full-timePay: From QAR5,000.00 per monthExperience:<ul><li>skincare, cosmetics, makeup: 2 years (Preferred)</li></ul>Location:<ul><li>Doha (Preferred)</li></ul>

Beauty Advisor Specialist

Seolane

Job Title: CRM Expert (Zoho) Location: Dubai, Onsite Salary: Up to AED 10,000 per month based on performance and experience.Job Description: We are seeking an experienced CRM Expert with Zoho expertise to join our growing team for a 1 to 3-month mission. The ideal candidate will have hands-on experience in Zoho CRM and Zoho One implementation, customization, and optimization. As a CRM Expert, you'll work closely with our operations and sales teams to ensure the successful rollout of our new CRM system.About the Role: This role requires an individual with 360-degree Zoho CRM experience who is eager to be involved in the entire implementation process. The role requires someone who is proactive, detail-oriented, and capable of troubleshooting and resolving CRM-related issues. You'll have the opportunity to make a tangible impact by optimizing our CRM processes and improving the efficiency of our teams.What You Will Do:<ul><li>Guide our team into the customization of Zoho.</li><li>Implement Zoho features with our team.</li><li>Improve our zoho organization with your experience.</li><li>Train our team to use Zoho.</li><li>Support &amp; Debug.</li></ul>We Are Looking For:<ul><li>Proven experience with Zoho CRM (implementation, customization, and integration).</li><li>Strong understanding of CRM workflows, automation, and best practices.</li><li>Excellent problem-solving and analytical skills.</li><li>Ability to work at least 4 days a week in the Dubai office in Media City (Tram Access).</li><li>Ability to collaborate effectively with cross-functional teams</li><li>Previous experience in CRM troubleshooting and support</li><li>A proactive and self-driven approach to work</li><li>English fluency required</li></ul>Why Join Us:<ul><li>Join a fast-growing, innovative team</li><li>Be a key player in a new CRM implementation that will have a long-lasting impact</li><li>Opportunity to contribute to process optimization and automation</li><li>Work in a dynamic, multicultural, and collaborative environment</li><li>Initial contract starts as a 3 month freelance contract and has the potential to be a full-time Project Manager/Digital Marketing Specialist position</li></ul>Job Type: Full-timePay: AED5,000.00 - AED10,000.00 per monthApplication Question(s):<ul><li>Do you have hands-on experience implementing, configuring, and customizing Zoho CRM?</li><li>How many years of experience do you have working with Zoho CRM?</li><li>Are you available to work onsite in Dubai at least 4 days per week for a 3-month mission?</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

CRM Expert (Zoho)

Search 10000+ Customer advisor specialist jobs near you this October. New roles added regularly across leading industries. Apply today.