customer advisor specialist

<div>
 
 Company Description
 
 
 
 As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device &ndash; SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
 
 
 
 What We Offer
 
 
 
 Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!
 
 
 The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
 
 
 
 Who You&rsquo;ll Become
 
 
 
 A Solution Advisor works closely with our customers and prospects to identify and solve business challenges and meet their strategic objectives using SAP solutions. As a part of the sales team, a Solution Advisor is the &ldquo;subject matter expert&rdquo; responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and delivers software demonstrations that help the customer understand SAP&rsquo;s unique value proposition. In addition to deal support, the Solution Advisor participates in marketing events to generate demand, leads Design Thinking sessions, and collaborates with the broader sales team to identify whitespace opportunities at existing accounts.
 
 
 
 What You&rsquo;ll Do
 
 
 
 As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to:
 
 
 Successfully complete a 10-month program that strengthens a foundation for a successful customer-facing career at SAP.
 
 
 Participate in experiential learning opportunities with colleagues from all over the world and acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.
 
 
 Receive on-the-job training under the mentorship of a senior Solution Advisor colleague while working with our customers to gain real world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey.
 
 
 The program will enrich your knowledge of SAP and give you the professional experience to serve our customers. We offer full-time employment from day one with practical learning applications for your role. After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation. You will create and deliver high impact and engaging software demonstrations that compel the customers to select SAP over other competitive offerings. You will also provide demand generation support through marketing events and deal execution support by responding to request for proposals.
 
 
 
 Solution Areas Focus
 
 
 
 SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
 
 
 
 What You Bring
 
 
 
 2-3 (Max 3 years) Years of professional experience (not including internships and part-time work) with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
 
 
 Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.
 
 
 A cooperative and productive approach to working relationships, internally and externally.
 
 
 A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
 
 
 An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
 
 
 A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
 
 
 Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
 
 
 Proficiency in English to engage with our global network.
 
 
 The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
 
 
 
 About SAP Academy For Customer Success
 
 
 
 The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
 
 
 
 
 Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits.
 
 
 #SAPAcademyforCustomerSuccess
 
 
 #SAPCSCareers
 
 
 
 SAP'S DIVERSITY COMMITMENT
 
 
 
 To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
 
 
 SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to HR Direct (Americas: hrdirectamericas@sap.com, APJ: hrdirectapj@sap.com, EMEA: careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
 
 
 
 #SAPNextGen
 
</div>

Solution Advisor Associate - SAP Academy for Customer Success - Türkiye

<div>
 
 What We Offer
 
 
 
 We help the world run better.
 
 
 Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!
 
 
 
 The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
 
 
 
 
 Who You&rsquo;ll Become
 
 
 
 A Solution Advisor works closely with our customers and prospects to identify and solve business challenges and meet their strategic objectives using SAP solutions. As a part of the sales team, a Solution Advisor is the &ldquo;subject matter expert&rdquo; responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and delivers software demonstrations that help the customer understand SAP&rsquo;s unique value proposition. In addition to deal support, the Solution Advisor participates in marketing events to generate demand, leads Design Thinking sessions, and collaborates with the broader sales team to identify whitespace opportunities at existing accounts.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to:
 </li>
 <li>
 Successfully complete a 10-month program that strengthens a foundation for a successful customer-facing career at SAP.
 </li>
 <li>
 Participate in experiential learning opportunities with colleagues from all over the world and acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.
 </li>
 <li>
 Receive on-the-job training under the mentorship of a senior Solution Advisor colleague while working with our customers to gain real world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey.
 
 
 </li>
 </ul>
 The program will enrich your knowledge of SAP and give you the professional experience to serve our customers. We offer full-time employment from day one with practical learning applications for your role. After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation. You will create and deliver high impact and engaging software demonstrations that compel the customers to select SAP over other competitive offerings. You will also provide demand generation support through marketing events and deal execution support by responding to request for proposals.
 
 
 
 Solution Areas Focus
 
 
 
 <ul>
 <li>
 Finance &amp; Quote to Cash(Q2C)
 </li>
 <li>
 SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
 </li>
 <li>
 Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.
 </li>
 <li>
 A cooperative and productive approach to working relationships, internally and externally.
 </li>
 <li>
 A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
 </li>
 <li>
 An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
 </li>
 <li>
 A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
 </li>
 <li>
 Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
 </li>
 <li>
 Proficiency in English to engage with our global network.
 
 
 </li>
 </ul>
 
 About SAP Academy For Customer Success
 
 
 
 The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
 
 
 The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
 
 
 Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits.
 
 
 #SAPAcademyforCustomerSuccess
 
 
 #SAPCSCareers
 
 
 SAP&rsquo;s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.
 
 
 We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.
 
 
 During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.
 
 
 
 Due to local legal mandates only Bahrain nationals will be considered at this time.
 
 
 
 
 We are SAP
 
 
 
 SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs together.
 
 
 
 Our inclusion promise
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone&mdash;regardless of background&mdash;feels included and can perform at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company. We invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
 
 
 SAP is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.
 
 
 
 EOE AA M/F/Vet/Disability
 
 
 
 Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 
 #SAPNextGen
 
 
 
 Requisition ID: 434069 | Work Area: Presales | Expected Travel: 0 - 50% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations:
 
 
</div>

Solution Advisor Associate - SAP Academy for Customer Success - Bahrain (Hybrid)

TALENTMATE

<div>
 
 Job Description
 
 
 
 A Client Advisor serves as the crucial bridge between a company and its clients, ensuring that both parties' needs and expectations are met efficiently and effectively. This role is predominantly client-facing and demands excellent interpersonal skills, as the Client Advisor represents the business in various interactions with clients. Key responsibilities include understanding the clients&rsquo; needs, proposing tailored solutions, and maintaining a positive relationship to ensure ongoing business. An ideal candidate is someone with strong communication skills, problem-solving abilities, and a deep understanding of the products or services offered by the company. The Client Advisor is expected to have the ability to work independently, manage their time efficiently, and collaborate with internal teams to enhance the overall client experience. This position often requires a blend of customer service, sales acumen, and administrative skills, ensuring that every client interaction is both beneficial and reflective of the company&rsquo;s values and standards.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop and maintain strong, long-lasting relationships with clients to ensure satisfaction.
 </li>
 <li>
 Act as the primary point of contact for client inquiries and problem resolution.
 </li>
 <li>
 Understand client needs and objectives to offer tailored support and services.
 </li>
 <li>
 Collaborate with internal teams to develop strategic plans for client growth.
 </li>
 <li>
 Provide clients with product and service information that aligns with their business goals.
 </li>
 <li>
 Track and forecast key account metrics to identify potential opportunities and risks.
 </li>
 <li>
 Conduct regular follow-ups with clients to ensure that their needs are being met.
 </li>
 <li>
 Promote and enforce company policies and values during client interactions.
 </li>
 <li>
 Prepare detailed client status reports and present to management as required.
 </li>
 <li>
 Organize and facilitate client meetings, presentations, and workshops.
 </li>
 <li>
 Ensure a high level of client satisfaction by delivering exceptional service consistently.
 </li>
 <li>
 Stay updated on industry trends to better serve the clients and propose relevant solutions.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field preferred.
 </li>
 <li>
 Proven experience in a client-facing role, preferably within a similar industry.
 </li>
 <li>
 Exceptional communication and interpersonal skills to engage effectively with clients.
 </li>
 <li>
 Strong problem-solving abilities and the ability to handle client complaints gracefully.
 </li>
 <li>
 Knowledge of CRM software and proficient with Microsoft Office Suite tools.
 </li>
 <li>
 Ability to manage multiple client accounts while maintaining high attention to detail.
 </li>
 <li>
 Highly motivated, organized, and able to work both independently and collaboratively.
 
 
 </li>
 </ul>
 Job Details
 
 
 Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.talentmate.com Job Function: Customer Service Company Industry/
 
 
 Sector: Recruitment &amp; Staffing
 
 
 What We Offer
 
 
 
 About The Company
 
 
 
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 
 
 Report
 
 
 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
</div>

Client Advisor 15D25

AppBeam Technology BV

About Us FroggyTalk is dedicated to connecting migrants with their loved ones through affordable, reliable, and easy-to-use international calling services. Our mission is to bridge the distance between families and communities, empowering users to stay connected no matter where they are. We&rsquo;re looking for a Customer Service Advisor (Arabic &amp; French Speaking) to join our team and play a key role in supporting our Arabic-speaking customers. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer support, we&rsquo;d love to have you on board.Position Summary As a Customer Service Advisor (Arabic &amp; French Speaking), you are the face and voice of FroggyTalk, playing a pivotal role in supporting and engaging with our Arabic-speaking customers. In this remote role, you will manage customer interactions across email, telephone and instant messaging channels, focusing on resolving issues efficiently, building strong rapport, and delivering a seamless and satisfying customer experience. You job is crucial towards FroggyTalk&rsquo;s mission of connecting communities worldwide.ResponsibilitiesCustomer Interaction and Support<ul><li>Respond promptly and professionally to inbound customer queries via telephone, WhatsApp, email, social media and live chat in Arabic, French and English.</li><li>Handle outbound calls for loyalty projects, to follow up on inquiries, provide support, and build customer relationships.</li><li>Resolve customer issues effectively by offering timely and accurate solutions.</li><li>Translate messages and documents from Arabic to English, maintaining accuracy and cultural sensitivity.</li><li>Take ownership of query resolution, finding the best solutions according to the company&rsquo;s process and guidelines</li><li>Manage engagements with professionalism and emotional intelligence, focusing on solution and retention.</li></ul>Customer Experience Management<ul><li>Maintain meticulous records of customer interactions, complaints, and resolutions in the company&rsquo;s CRM system.</li><li>Collect and report user statistics, feedback, and trends to help improve FroggyTalk&rsquo;s services and customer engagement strategies.</li><li>Proactively identify and escalate complex issues to the appropriate department for further resolution.</li></ul>Analytics and Optimization<ul><li>Generate regular reports on inbound and outbound customer interactions, highlighting key metrics such as response times, resolution rates, and satisfaction scores.</li><li>Identify opportunities for improving customer service processes and contribute to operational efficiency.</li></ul>Requirements<ul><li>Arabic speaker with a strong command of English (oral and written). Ensuring that all customer engagements meet the Key Performance Indicators (&lsquo;KPIs&rsquo;) for the role.</li><li>Experienced in customer service (minimum of 1 year), preferably in a telecommunications workspace. Strong data analysis skills and proficiency in CRM tools like Zoho Desk, Freshdesk, Zendesk, or SalesForce CRM.</li><li>Natural multi-tasking ability, with an excellent eye for detail, critical thinking and good organizational skills</li><li>Self-motivated, disciplined, and able to work remotely with a strong focus on meeting goals.</li><li>Team player with demonstrable success in cross-functional collaboration.</li></ul>What We Offer<ul><li>A collaborative and supportive team environment. 100% remote work with flexible hours.</li><li>Competitive salary and performance-based incentives. Opportunity to have a direct impact on the growth of an innovative startup.</li></ul>If you&rsquo;re excited about making a difference and joining a company that values connection and community, we want to hear from you!Job Type: Full-time

Customer Service Advisor (French & Arabic)

Concentrix

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions / Core Responsibilities<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')</li><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li><li>Maintain basic knowledge of client products and / or services</li><li>Prepare complete and accurate work including appropriately notating accounts as required</li><li>Participate in activities designed to improve customer satisfaction and business performance</li><li>Offer additional products and / or services</li><li>Track, document and retrieve information in call tracking database</li><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul>Candidate Profile<ul><li>High school diploma with three to six months of relevant experience preferred</li><li>Courteous with strong customer service orientation</li><li>Strong computer navigation skills and PC Knowledge</li><li>Ability to effectively communicate, both written and verbally</li><li>Dependable with strong attention to detail</li><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li><li>Tolerance for repetitive work in a fast-paced, high production work environment</li><li>Ability to work as a team member, as well as independently</li><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li><li>Ability to rotate shifts, as needed</li><li>Based on location and / or program, additional experience / skills may be required</li><li>Job requirements may vary by country and will not contravene any local laws</li></ul>Has program required basic skill set to perform routine tasks within simple processes but lacking program / product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.Supplemental Geographical InformationRECRUITER ENTER THE APPLICABLE LANGUAGE :GERMANY - This job description does not apply to employees in Germany.UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTIONPHILIPPINES<ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul>INDIA<ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently</li></ul>DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Location :Language Requirements :Time Type :Customer Service Advisor • ARE Abu Dhabi, Building Khaleej Area

Customer Service Advisor - Arabic Speaker - Abudhabi

<div><div><div><div><div>Location</div>
<div>Egypt
</div></div><div><div>Language</div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader">Summary</h2>
Join Concentrix Today!<h2 class="jobSectionHeader">
Description</h2><div>
Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as Sales Support at Concentrix!</div>
<h4 class="jobSectionHeader">
The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.</h4>
<div>
In this role, you will:</div>
<ul>
<li>Become the voice and face of Concentrix&rsquo;s clients for our valued customers. Handle inbound inquiries via phone, email, and chat, providing exceptional service and support throughout the sales journey.</li>
<li>Act as a trusted advisor and advocate for customers. Actively listen to their needs, identify pain points, and recommend solutions that best suit their requirements.</li>
<li>Possess a deep understanding of products and services. Be able to clearly explain features, benefits, and value propositions, providing accurate and timely information.</li>
<li>Proactively address customer concerns and troubleshoot issues. Work collaboratively with internal teams to resolve problems efficiently and ensure customer satisfaction.</li>
<li>Contribute to exceeding sales targets and customer retention objectives. Be a key driver of success.</li>
</ul><h3 class="jobSectionHeader">Essential Functions/Core Responsibilities</h3>
<ul><li>Achieve specific sales targets and maximize sale opportunities.</li>
<li>Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs</li>
<li>Maintain broad knowledge of products, pricing, promotions, and procedures</li>
<li> Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (&lsquo;KPIs&rsquo;)</li>
<li> Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures</li>
<li> Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer</li>
<li>Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer</li>
<li>Prepare complete and accurate work including appropriately notating accounts as required</li>
<li>Participate in activities designed to improve customer satisfaction and sales performance</li>
<li>Answer billing questions by talking through components of customer accounts</li></ul> 

<h3 class="jobSectionHeader">
Candidate Profile</h3>
<ul><li>Minimum of high school diploma with 3 to 6 months of sales experience is preferred</li>
<li>Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.</li>
<li>Ability to fluently communicate in the required language of support, both written and verbally</li>
<li>Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.</li>
<li>Basic computer navigation skills and PC Knowledge</li>
<li>Ability to work as a team member, as well as independently</li>
<li>Dependable with proficient attention to detail</li>
<li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li>
<li>Able to rotate shifts, as needed</li>
<li>Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.</li>
<li>Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.</li>
</ul>
Based on location and/or program, additional experience/skills may be required 

<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul>
<h3 class="jobSectionHeader">
Career Framework Role</h3>

Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.

We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
<h4 class="jobSectionHeader">
Disclaimer</h4>

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</div></div></div>

Customer Service - Telecommunication Advisor Vacancies

Smith+Nephew

<div>Position Summary:
We are looking for a Senior Advisor, Global Customer Care, International Order Management to join our dynamic Global Customer Care team. In this role, you will take on a higher level of responsibility for managing the order entry, and processing of surgery orders. You will be expected to handle more complex orders, provide proactive issue resolution, and mentor junior associates. Your role will be critical in ensuring accurate order processing, timely invoicing, and high customer satisfaction while supporting cross-functional teams. As a Senior Process Associate, you will contribute to process improvement initiatives and ensure that service delivery meets and exceeds set targets.
Reports to: Manager &ndash; Global Customer Care
Key Responsibilities:
Order Management and Processing &ndash;
<ul><li>Oversee the processing of incoming sales orders from order entry to release of Order&rsquo;s for Invoicing, ensuring accuracy and compliance with company policies.
</li><li>Handle complex order updates, including corrections, price adjustments, and surgeon/lot data, to ensure orders are cleared and invoiced in a timely manner
</li><li>Proactively track order status using SAP, Esker, and EDI systems, and manage order holds to ensure no delays in processing.
</li><li>Ensure that Purchase Order (PO) data is validated and compliant with internal guidelines.
</li></ul>Discrepancy Management and Issue Resolution -
<ul><li>Act as the point of escalation for complex scenarios, providing timely resolutions to customer and order-related issues.
</li><li>Collaborate closely with Sales, Logistics, OMS, and Customer Service teams to resolve order issues quickly and efficiently.
</li><li>Ensure that all customer inquiries are addressed promptly with high-quality, solution-oriented responses.
</li></ul>Support EDI and Process Improvement &ndash;
<ul><li>Assist in the day-to-day management and growth of customer adoption for EDI, Esker, and other order management solutions.
</li><li>Identify, analyze, and implement process improvements within order processing workflows to enhance accuracy and reduce turnaround time.
</li><li>Contribute to achieving key performance targets related to order accuracy, invoicing, and delivery times.
</li></ul>Order Block Management &ndash;
<ul><li>Oversee the management and distribution of order blocks, ensuring timely resolution of issues by coordinating with appropriate teams.
</li><li>Take ownership of achieving and exceeding KPIs related to order accuracy, invoice accuracy, and on-time delivery.
</li></ul>Mentoring and Team Collaboration &ndash;
<ul><li>Provide mentorship and guidance to junior associates, offering support in complex issue resolution and process adherence.
</li><li>Actively collaborate with team members and leadership to improve team performance and achieve operational targets.
</li><li>Maintain a &quot;one team&quot; attitude by sharing knowledge, supporting colleagues, and fostering a positive team environment.
</li></ul>Qualification:
<ul><li>A bachelor's degree or equivalent in Business Administration, Supply Chain or related field
</li><li>7-8 Years of experience in Order Management, Customer Service, or Supply Chain with a focus on sales order processing and invoicing.
</li><li>Strong understanding of Order Management Systems SAP, Esker (Good to have) EDI (Good to have)
</li><li>Excellent communication, problem-solving, and customer service skills.
</li><li>A proactive, self-starter who takes ownership of tasks and drives solutions.
</li><li>Strong attention to detail and accuracy in order processing and data management.
</li><li>Proficient in time management, balancing competing priorities while ensuring deadlines are met.
</li></ul>Physical Demands: Work from office &ndash; Monday to Friday, working in UK Shift (12:30 PM to 9:30 PM IST). Flexible working in any shift.
Travel Requirements: NA
Why Join Us? 
<div> 
As a Senior Advisor, Global Customer Care, International Order Management with us, you&rsquo;ll be part of a global team dedicated to delivering exceptional service and operational excellence. We offer competitive benefits, opportunities for career growth, and a collaborative working environment where your contributions are valued. Join us in shaping the future of customer care and order management.
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Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited. , life, culture, and benefits at S+N.
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Senior Advisor – Global Customer Care

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