customer advisor specialist

Future Group

<div>Company Description 
Jadeer is hiring a Customer Care Advisor on behalf of one of our clients based in Egypt, New Cairo. Our client is a leading fintech company in the digital payments and consumer finance sector across the Middle East. Through partnerships with major retail and e-commerce brands, the company delivers innovative, technology-driven payment solutions that enhance customer purchasing power and promote a seamless shopping experience. 
Job Description 
Job Title: Customer Care Advisor
Key Responsibilities<ul><li>
Handle inbound and outbound customer calls in a professional and timely manner.</li><li>
Address customer inquiries related to accounts, transactions, payment plans, and technical concerns.</li><li>
Resolve complaints efficiently while ensuring compliance with company policies and service standards.</li><li>
Accurately document customer interactions and update CRM systems with relevant information.</li><li>
Escalate complex cases to relevant departments when necessary and follow up to ensure resolution.</li><li>
Maintain high levels of customer satisfaction and achieve defined KPIs (e.g., call handling time, first call resolution, quality scores).</li><li>
Stay updated on products, services, policies, and ongoing promotions.</li><li>
Contribute to continuous improvement initiatives by sharing customer feedback and insights.</li></ul> 

Qualifications 
Qualifications &amp; Requirements<ul><li>
Bachelor&rsquo;s degree in Business Administration, Commerce, Communications, or a related field (preferred).</li><li>
0&ndash;2 years of experience in customer service, call center, or contact center environments (experience in fintech, banking, or e-commerce is an advantage).</li><li>
Excellent verbal communication skills in English and Arabic.</li><li>
Strong problem-solving abilities and customer-oriented mindset.</li><li>
Ability to handle high call volumes and work under pressure in a fast-paced environment.</li><li>
Proficiency in using CRM systems and basic computer applications.</li><li>
Flexibility to work rotational shifts, including weekends and public holidays if required.</li><li>
Strong interpersonal skills, adaptability, and a positive attitude.</li></ul></div>

Customer Care Advisor (BPO)

Concentrix

<div>
 
 Job Title
 
 
 
 Customer Service Advisor &ndash; Arabic Speakers - Cairo
 
 
 
 Job Description
 
 
 
 Join Concentrix Today!
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
 
 
 Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
 
 
 
 In This Role, You'll
 
 
 
 <ul>
 <li>
 Be the friendly voice of major clients, delivering high-quality support via phone, email, and chat.
 </li>
 <li>
 Assist customers with inquiries, order processing, troubleshooting, and guidance.
 </li>
 <li>
 Build deep product and service knowledge to deliver confident and accurate support.
 </li>
 <li>
 Handle customer issues with patience, professionalism, and a solution-oriented mindset.
 </li>
 <li>
 Create positive customer experiences through personalized assistance and clear communication.
 </li>
 <li>
 Collaborate within a dynamic and supportive team to achieve shared service and performance goals.
 
 
 </li>
 </ul>
 
 Essential Functions / Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivery meets contractual Key Performance Indicators (KPIs).
 </li>
 <li>
 Clarify customer requirements using effective probing and decision-support tools.
 </li>
 <li>
 Listen attentively, demonstrate empathy, and build strong customer rapport.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner following agreed procedures.
 </li>
 <li>
 Maintain working knowledge of client products and services.
 </li>
 <li>
 Prepare complete and accurate documentation, including account notations.
 </li>
 <li>
 Participate in initiatives aimed at improving customer satisfaction and business performance.
 </li>
 <li>
 Identify opportunities to offer additional products or services when appropriate.
 
 
 </li>
 </ul>
 
 Candidate Profile
 
 
 
 <ul>
 <li>
 Proficiency in Arabic and English, both written and verbal.
 </li>
 <li>
 High school diploma required; relevant experience is an advantage.
 </li>
 <li>
 Excellent communication, interpersonal, and customer engagement skills.
 </li>
 <li>
 Comfortable working in a fast-paced, performance-driven environment.
 </li>
 <li>
 Strong multitasking, prioritization, and adaptability skills.
 </li>
 <li>
 Basic computer skills and system navigation capability.
 </li>
 <li>
 Ability to work independently and collaboratively within a team.
 </li>
 <li>
 Detail-oriented, dependable, and professional.
 </li>
 <li>
 Patient, composed, and solution-oriented in all customer interactions.
 </li>
 <li>
 Flexible to work rotating shifts as required.
 </li>
 <li>
 Strong problem-solving and analytical skills with a customer-centric mindset.
 
 
 </li>
 </ul>
 
 Career Framework Role
 
 
 
 Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 Transportation Provided
 </li>
 <li>
 Medical &amp; Social Insurance
 </li>
 <li>
 Fast track for promotions within 6 months
 </li>
 <li>
 Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)
 </li>
 <li>
 Supportive, inclusive, and growth-focused work environment
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Program requirements, responsibilities, and expectations may vary based on operational needs, language support, and client programs.
 
 
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
 
 
 Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.
</div>

Customer Service Advisor – Arabic Speakers - Cairo

Bvlgari

<div>
 Position
 
 
 
 CLIENT ADVISOR AND SALES SUPPORT
 
 
 
 BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER.
 
 
 Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.
 
 
 In Order To Complete Our Team Driven By Excellence And The Commitment, Of Creating a Working Environment Achieving Full Customer Satisfaction, Bulgari Middle East Is Looking For His Future
 
 
 Job responsibilities
 
 
 Your Mission Is To Provide An Inspirational, Luxurious Shopping Experience, Maximizing Every Sales Opportunity. Support Peers And Colleagues In Efficient Running Of The Boutique. Demonstrate Excellent Product Knowledge And Drive To Achieve Store Targets
 
 
 <ul>
 <li>
 Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service.
 </li>
 <li>
 Listen and understand clients&rsquo; needs, providing customized advice and introducing them to the discovery of the Brand.
 </li>
 <li>
 Establish and develop relationship with existing clients and engage new customers to the brand.
 </li>
 <li>
 Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience.
 </li>
 <li>
 Contribute to the store and service KPIs achievement.
 </li>
 <li>
 Register clients&rsquo; data in the dedicated system for future contact, personalized CRM actions and client development purposes.
 </li>
 <li>
 Perform all CRM one to one activities.
 </li>
 <li>
 Apply all sales related procedures and guidelines.
 </li>
 <li>
 Ensure that all front area of the shop are clean and products are displayed as per VM guidelines.
 </li>
 <li>
 Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored.
 </li>
 <li>
 Perform on-line training modules and participate to defined training sessions in order to develop your knowledge on different topics.
 
 
 </li>
 </ul>
 Profile
 
 
 The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 3 to 4 years sales experience within a luxury environment. Marketing and Customer Relationship Management techniques experience is also ideal. Proficiency in English written and verbal is essential and Arabic is a strong asset.
 
 
 To succeed within this role you should hold strong customer service and negotiation skills, work with integrity and respect to ensure operational effectiveness. Knowledge of Bulgari products, Selling skills and Store procedures is an advantage.
</div>

Client Advisor & Sales Support, Doha

Talent Development Company

About the RoleWe are seeking a highly articulate and professional Customer Service Advisor to join our growing team. This role is specifically suited for candidates with exceptional English communication skills and a neutral or British-accented speaking style, capable of confidently engaging with UK-based clients.This is a client-facing role with a strong sales focus, involving both inbound and outbound communication. The ideal candidate will be polished, well-spoken, and capable of building trust with international clients while converting leads into booked consultations.Key Responsibilities<ul><li>Handle inbound and outbound calls with UK-based clients in a professional and confident manner</li><li>Conduct client consultations via video (camera-on required)</li><li>Convert leads into booked consultations for senior team members</li><li>Manage and respond to enquiries via CRM systems, WhatsApp, and phone</li><li>Maintain accurate and detailed customer records in the CRM</li><li>Follow up with leads and nurture long-term client relationships</li><li>Provide clear, accurate, and professional responses to client queries</li><li>Consistently meet daily and weekly call and booking targets</li></ul>Requirements<ul><li>Female candidates only</li><li>Bachelor&rsquo;s degree (mandatory) from a top-tier institution such as:</li></ul>o Lahore University of Management Sciences (LUMS)o Beaconhouse National University (BNU)o Lahore Grammar School (LGS) background (A-Levels)o International School Lahore (ISL)o Roots International Schools / Roots Millenniumo Other institutions with a strong English-medium academic background<ul><li>Exceptional spoken English with a clear, neutral or British-accented tone</li><li>Demonstrated ability to communicate fluently and confidently with UK-based clients</li><li>Prior experience in customer service, sales, or client-facing roles (preferred)</li><li>Strong interpersonal and persuasion skills</li><li>Comfortable working in a target-driven, performance-based environment</li><li>Proficiency in CRM systems, calling tools, and WhatsApp communication</li><li>Professional demeanor with a strong willingness to learn and grow</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Attractive performance-based bonuses</li><li>Fully remote work setup (within Pakistan)</li><li>Clear growth and career progression opportunities</li><li>Supportive, high-performance team environment</li></ul>Additional Information<ul><li>A reliable high-speed internet connection and a quiet, professional workspace are essential</li><li>Occasional in-person meetings may be required based on business needs</li></ul>If you meet the above criteria and possess exceptional English communication skills with a polished accent, we encourage you to apply and become part of a fast-growing, professional team.Job Type: Full-timePay: From Rs70,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working full time on remote basis?</li></ul>Work Location: Remote

Customer Service Advisor (Remote – Pakistan) | Female Only

<div>
 
 
 Job Title:
 
 
 
 
 Customer Service Advisor - Arabic and English Speaker - Medical
 
 
 
 
 Job Description:
 
 
 
 
 Join Concentrix Team today!
 
 
 
 
 Job Description
 
 
 
 
 Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other&rsquo;s success and well-being, proudly united as our &ldquo;game-changers". We're recognized with awards like "World's Best Workplaces," &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 
 
 We&rsquo;re on the lookout for Arabic and English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from luxury retail, finance, real estate, fashion, healthcare, or another leading-edge industry.
 
 
 We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms.
 
 
 
 
 Career Growth And Personal Development:
 
 
 
 
 This is a great opportunity to reimagine an all-new career journey and develop &ldquo;friends for life&rdquo; at the same time. We&rsquo;ll give you all the training, cutting-edge technologies, and the continuing support you&rsquo;ll need to succeed.
 
 
 Plus, at Concentrix there&rsquo;s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That&rsquo;s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you&rsquo;ve always envisioned.
 
 
 
 
 What You Will Do In This Role:
 
 
 
 
 
 As a Customer Service Representative, you will:
 
 
 
 <ul>
 <li>
 Review customer requests and expectations and respond to them according to their needs and situations
 </li>
 <li>
 Provide customer service support and resolution of routine problems regarding our client's product or services and will interface with their customers via phone, email, chat or social media depending upon the client requirements.
 </li>
 <li>
 Develop your tech skills and learn how to use software solutions that improve people&rsquo;s lives
 </li>
 <li>
 Champion better brand experiences for our customers and clients
 </li>
 <li>
 Your qualifications:
 
 
 </li>
 </ul>
 We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
 
 
 
 
 Concentrix Is a Great Match If You:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree or diploma in any related field
 </li>
 <li>
 Are proficient or bilingual in Arabic and English
 </li>
 <li>
 Are proactive, self-motivated, and solution-oriented
 </li>
 <li>
 Can work rotating and weekend shifts
 
 
 </li>
 </ul>
 Don&rsquo;t meet every requirement? No worries. We&rsquo;re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don&rsquo;t check every box, we encourage you to apply anyway. We&rsquo;ll do our best to match you with the right job, whether it&rsquo;s this one or another role.
</div>

Customer Service Advisor - Arabic and English Speaker - Medical

<div>
 
 
 Job Title:
 
 
 
 
 Customer Service Advisor - Arabic and English Speaker - Abudhabi
 
 
 
 
 Job Description:
 
 
 
 
 Join Concentrix Team today!
 
 
 
 
 Job Description
 
 
 
 
 Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other&rsquo;s success and well-being, proudly united as our &ldquo;game-changers". We're recognized with awards like "World's Best Workplaces," &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 
 
 We&rsquo;re on the lookout for Arabic and English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from luxury retail, finance, real estate, fashion, healthcare, or another leading-edge industry.
 
 
 We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms.
 
 
 
 
 Career Growth And Personal Development:
 
 
 
 
 This is a great opportunity to reimagine an all-new career journey and develop &ldquo;friends for life&rdquo; at the same time. We&rsquo;ll give you all the training, cutting-edge technologies, and the continuing support you&rsquo;ll need to succeed.
 
 
 Plus, at Concentrix there&rsquo;s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That&rsquo;s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you&rsquo;ve always envisioned.
 
 
 
 
 What You Will Do In This Role:
 
 
 
 
 
 As a Customer Service Representative, you will:
 
 
 
 <ul>
 <li>
 Review customer requests and expectations and respond to them according to their needs and situations
 </li>
 <li>
 Provide customer service support and resolution of routine problems regarding our client's product or services and will interface with their customers via phone, email, chat or social media depending upon the client requirements.
 </li>
 <li>
 Develop your tech skills and learn how to use software solutions that improve people&rsquo;s lives
 </li>
 <li>
 Champion better brand experiences for our customers and clients
 </li>
 <li>
 Your qualifications:
 
 
 </li>
 </ul>
 We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
 
 
 
 
 Concentrix Is a Great Match If You:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree or diploma in any related field
 </li>
 <li>
 Are proficient or bilingual in Arabic and English
 </li>
 <li>
 Are proactive, self-motivated, and solution-oriented
 </li>
 <li>
 Can work rotating and weekend shifts
 
 
 </li>
 </ul>
 Don&rsquo;t meet every requirement? No worries. We&rsquo;re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don&rsquo;t check every box, we encourage you to apply anyway. We&rsquo;ll do our best to match you with the right job, whether it&rsquo;s this one or another role.
</div>

Customer Service Advisor - Arabic and English Speaker - Abudhabi

<div>
 
 
 Job Title:
 
 
 
 
 Customer Service Advisor - Arabic and English Speaker - Insurance sector
 
 
 
 
 Job Description:
 
 
 
 
 Join Concentrix Team today!
 
 
 
 
 Job Description
 
 
 
 
 Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other&rsquo;s success and well-being, proudly united as our &ldquo;game-changers". We're recognized with awards like "World's Best Workplaces," &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 
 
 We&rsquo;re on the lookout for Arabic and English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from luxury retail, finance, real estate, fashion, healthcare, or another leading-edge industry.
 
 
 We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms.
 
 
 
 
 Career Growth And Personal Development:
 
 
 
 
 This is a great opportunity to reimagine an all-new career journey and develop &ldquo;friends for life&rdquo; at the same time. We&rsquo;ll give you all the training, cutting-edge technologies, and the continuing support you&rsquo;ll need to succeed.
 
 
 Plus, at Concentrix there&rsquo;s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That&rsquo;s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you&rsquo;ve always envisioned.
 
 
 
 
 What You Will Do In This Role:
 
 
 
 
 
 As a Customer Service Representative, you will:
 
 
 
 <ul>
 <li>
 Review customer requests and expectations and respond to them according to their needs and situations
 </li>
 <li>
 Provide customer service support and resolution of routine problems regarding our client's product or services and will interface with their customers via phone, email, chat or social media depending upon the client requirements.
 </li>
 <li>
 Develop your tech skills and learn how to use software solutions that improve people&rsquo;s lives
 </li>
 <li>
 Champion better brand experiences for our customers and clients
 </li>
 <li>
 Your qualifications:
 
 
 </li>
 </ul>
 We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
 
 
 
 
 Concentrix Is a Great Match If You:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree or diploma in any related field
 </li>
 <li>
 Are proficient or bilingual in Arabic and English
 </li>
 <li>
 Are proactive, self-motivated, and solution-oriented
 </li>
 <li>
 Can work rotating and weekend shifts
 
 
 </li>
 </ul>
 Don&rsquo;t meet every requirement? No worries. We&rsquo;re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don&rsquo;t check every box, we encourage you to apply anyway. We&rsquo;ll do our best to match you with the right job, whether it&rsquo;s this one or another role.
</div>

Customer Service Advisor - Arabic and English Speaker - Insurance sector

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