customer advisor specialist

Epoxy Docs

Job Title: Customer Service Advisor Company: Epoxy Docs Location: South Dakota Park, South Dakota, United States Employment Type: Full-time Salary: $25.00 - $49.00 USD per hour Job Overview Epoxy Docs is a leading specialist in high-quality epoxy solutions, dedicated to providing exceptional products and unparalleled customer support. We are seeking a motivated and professional Customer Service Advisor to join our dynamic team. The ideal candidate will be the first point of contact for our customers, providing outstanding service, resolving enquiries efficiently, and embodying our commitment to excellence. This is a fantastic opportunity for an individual who is passionate about customer satisfaction and eager to contribute to a growing organisation. Responsibilities * Serve as the primary contact for customer enquiries via telephone, email, and online channels. * Provide accurate and detailed information regarding our products and services. * Process customer orders, prepare quotations, and manage returns in a timely and efficient manner. * Professionally resolve customer issues and complaints, ensuring a positive outcome and maintaining customer loyalty. * Maintain and update customer records with precision in our company database. * Liaise effectively with other departments, including sales and logistics, to ensure a seamless customer experience. * Actively gather customer feedback to contribute to the continuous improvement of our services and products. * Support the wider team with administrative tasks as required. Qualifications * Proven experience in a customer-facing service role is essential. * Exceptional communication and interpersonal skills, with a professional and friendly telephone manner. * Strong problem-solving abilities and a demonstrable talent for conflict resolution. * Excellent organisational and time-management skills with the ability to prioritise tasks effectively. * Proficiency in using common office software; experience with CRM systems is advantageous. * A positive attitude, a strong work ethic, and the ability to work well within a team. * Experience in the construction or home improvement industry would be beneficial but is not required. Benefits * A competitive hourly wage of $25.00 - $49.00 USD, commensurate with experience. * A supportive, collaborative, and friendly team environment. * Opportunities for ongoing training and professional development. * The chance to play a key role in a reputable and growing company.

Customer Service

Wood Mackenzie

<div>Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape. 
For over 50 years our work has guided the decisions of the world&rsquo;s most influential energy producers, utilities companies, financial institutions and governments. 
Now, with the world&rsquo;s energy system more complex and interconnected than ever before, sector-specific views are no longer enough. That&rsquo;s why we&rsquo;ve redefined what&rsquo;s possible with Intelligence Connected. 
 
By fusing our unparalleled proprietary data with the sharpest analytical minds, all supercharged by Synoptic AI, we deliver a clear, interconnected view of the entire value chain. Our trusted team of 2,700 experts across 30 countries breaks siloes and connects industries, markets and regions across the globe. 
This empowers our customers to identify risk sooner, spot opportunities faster and recalibrate strategy with confidence &ndash; whether planning days, weeks, months or decades ahead. 
Wood Mackenzie 
Intelligence Connected 
WoodMac.com 
Wood Mackenzie Brand Video
Wood Mackenzie Values<ul><li>
Inclusive &ndash; we succeed together</li><li>
Trusting &ndash; we choose to trust each other</li><li>
Customer committed &ndash; we put customers at the heart of our decisions</li><li>
Future Focused &ndash; we accelerate change</li><li>
Curious &ndash; we turn knowledge into action</li></ul>
Are you driven by mastering complex selling solutions and delivering outstanding results in dynamic market environments? Do you thrive on solving customer challenges and driving revenue growth? 
Wood Mackenzie is looking for enthusiastic, talented, and ambitious sales professionals to join our growing Upstream and Carbon Management (UCM) Sales team. The role is focused on expanding and deepening the adoption of Wood Mackenzie's solutions across the specified markets, with a particular focus on Natural Resources, Financials, Governments and other market participants.
The Product Sales Specialists will partner closely with Account Management and New Logo Sales teams to identify, develop, and close new business opportunities while growing strategic relationships with existing customers. The role will be instrumental in helping Wood Mackenzie further strengthen its position as the leading provider of energy intelligence and analytics within the Upstream and Carbon Markets.
Reporting to the Head of UCM Specialist Sales, you will bring deep industry expertise, strong commercial acumen, and local market knowledge to support revenue growth, customer engagement, and market expansion across these regions whilst also looking at the global expansion of these clients.
We are looking for individuals who combine a strong understanding of Upstream, Exploration and Carbon markets with proven sales success and the ability to engage senior stakeholders across a large breadth of organizations to help us achieve our ambitious growth targets. This is your opportunity to grow your brand within the business and externally while working with one of the industry's leading energy intelligence providers.
Main Responsibilities:
Product and sector expertise:<ul><li>
Develop deep expertise in Wood Mackenzie's UCM solutions and clearly articulate their value across commercial, strategic, investment, procurement, and market analysis workflows.</li><li>
Maintain a strong understanding of the associated markets, including supply, demand, pricing, contracting, trade flows, infrastructure developments, and energy transition trends.</li><li>
Serve as a trusted advisor to customers by connecting market intelligence and analytics to their commercial and strategic challenges.</li><li>
Act as an internal ambassador for the UCM business, supporting knowledge sharing and collaboration across Sales, Customer Success, Product, Research, Consulting, and Marketing teams.</li><li>
Represent Wood Mackenzie at customer events, conferences, industry forums, and executive meetings across the regions.</li></ul>
Growth mindset:<ul><li>
Lead the identification, qualification, and development of new business opportunities within the UCM sector.</li><li>
Focus on expanding Wood Mackenzie's presence among upstream developers, gas and power utilities, financial institutions, conglomerates, engineering firms, and emerging market participants.</li><li>
Partner closely with Account Management colleagues to identify and develop new commercial opportunities within existing customer accounts by understanding client workflows, uncovering unmet needs, identifying new buying centres, and demonstrating the breadth of Wood Mackenzie&rsquo;s UCM solutions to address those requirements.</li><li>
Collaborate with New Logo Sales teams to support new business opportunities across the sales cycle, including qualification, discovery, needs analysis, solution positioning, and commercial validation.</li><li>
Deliver product demonstrations and value-based presentations that clearly articulate how Wood Mackenzie&rsquo;s data, analysis, and workflows solve customer challenges and support critical business decisions.</li><li>
Build trusted advisor relationships with stakeholders across upstream developers, gas and power utilities, financial institutions, conglomerates, engineering firms and other market participants.</li></ul>
Territory planning:<ul><li>
Develop, regularly maintain, and own a sales plan for your territory. Identify key growth markets, strategic accounts, expansion opportunities, and potential risks to effectively prioritise your activities.</li><li>
Collaborate with Account Management, New Logo Sales, Customer Success, Research, Consulting, and other Product Sales Specialists to build and execute account strategies that drive sustainable revenue growth.</li><li>
Maintain an accurate pipeline and opportunity forecast within CRM systems and contribute to regular business reviews and planning activities.</li></ul>
Product development collaboration:<ul><li>
Work closely with the Product and Research teams to help shape the UCM product development roadmap based on customer feedback, market trends, customer workflow knowledge, and competitive intelligence.</li><li>
Act as the voice of the customer internally, helping ensure our solutions continue to evolve in line with changing market needs.</li><li>
Support the launch and commercial adoption of new UCM products, services, datasets, and workflow solutions.</li></ul>
Qualifications<ul><li>
Significant experience in client-facing, pre-sales, business development, account management, consulting, or solution specialist roles.</li><li>
Strong knowledge of Upstream, Exploration and Carbon markets, including market fundamentals, commercial dynamics, trading, investment, or strategic planning processes.</li><li>
Experience engaging with upstream developers, gas and power utilities, financial institutions, conglomerates, engineering firms and other market participants, and a strong understanding of their commercial, strategic, and investment workflows.</li><li>
Demonstrated ability to communicate complex market analysis and data-driven insights to commercial and technical audiences.</li><li>
Proven commercial track record supporting revenue growth and acting as a trusted subject-matter expert with customers.</li><li>
Self-motivated, energetic, and results-oriented, with a strong focus on delivering customer value.</li><li>
Proven ability to collaborate effectively across multiple internal teams to achieve commercial success.</li><li>
Strong organisational, planning, and prioritisation skills with the ability to manage multiple opportunities simultaneously.</li><li>
Intellectual curiosity and a genuine interest in how data, analytics, and market intelligence help customers solve complex business challenges.</li><li>
Fluency in a relevant local language (Portuguese/Spanish/Mandarin/Arabic) alongside English is desired.</li><li>
Experience using CRM systems such as Salesforce is desirable.</li><li>
Experience within the Upstream, Exploration and Carbon Markets, energy analytics, market intelligence, or commodity markets sectors is strongly preferred.</li></ul> 
Equal Opportunities 
We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability or protected veteran status. You can find out more about your rights under the law at www.eeoc.gov</div>

Product Sales Specialists, Upstream & Carbon Management (UCM) - All Levels

7 Management

<div>
 
 Company Overview
 
 
 
 Established in 2015, 7 Management has grown into a premier hospitality and management group, renowned for its innovative concepts and acclaimed international brands. From casual dining to upscale entertainment, 7 Management delivers experiences that go beyond traditional hospitality across the Middle East and Europe. With a rapidly expanding presence, the group sets the standard in restaurants, lounges, bars, and clubs, seamlessly combining exceptional cuisine with unforgettable entertainment.
 
 
 
 Role Summary
 
 
 
 Serve as a strategic advisor and trusted partner to General Managers within 7 Management's Nightlife division, translating operational objectives into practical, high-impact people strategies. The role bridges centralised HR Centres of Excellence, Talent Acquisition, Learning &amp; Development, Employee Relations, and HR Operations, with venue leadership, tailoring HR practices to Nightlife's operating realities while maintaining Group alignment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 HR Operations: Acts as trusted advisor to GMs across assigned Nightlife venues, translating operational priorities into HR action. Oversees onboarding, transfers, payroll coordination, and offboarding across 3&ndash;5 venues, delegating operational execution to the HR Executive while retaining accountability for outcomes.
 </li>
 <li>
 Team Oversight: Manages and develops an HR Executive, ensuring consistent case handling, documentation standards, and day-to-day coordination with venue leadership.
 </li>
 <li>
 Collaboration with CoE: Partners with TA, L&amp;D, ER, and HR Operations CoEs to deliver group-aligned programmes suited to Nightlife's staffing volatility and operating hours.
 </li>
 <li>
 Talent Acquisition: Drives workforce planning and recruitment for FOH, BOH, and specialist Nightlife roles (e.g. door/security) across assigned venues within agreed timelines.
 </li>
 <li>
 Payroll: Owns monthly payroll inputs (new hires, transfers, offboarding, leave, deductions) for assigned Nightlife venues, ensuring accuracy and WPS compliance.
 </li>
 <li>
 Employee Relations: Primary HR point of contact for ER matters across assigned venues, partnering with the ER &amp; Legal CoE on investigations and disciplinary processes per UAE labour law.
 </li>
 <li>
 Compliance &amp; Reporting: Ensures policy and statutory compliance across venues; prepares headcount, turnover, absenteeism, and ER reporting with actionable recommendations.
 </li>
 <li>
 Venue Presence: Conducts regular in-venue inspections and GM check-ins during standard business hours; occasional evening presence may be required to observe live operations relevant to ER or compliance matters.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Degree in HR or related field.
 </li>
 <li>
 6&ndash;8 years' HR experience, preferably multi-site hospitality, F&amp;B, or nightlife.
 </li>
 <li>
 Strong working knowledge of UAE Labour Law.
 </li>
 <li>
 Prior experience managing or coordinating a direct report preferred.
 </li>
 <li>
 Proven ability to influence senior operational stakeholders.
 </li>
 <li>
 Fluent English; Arabic a must.
 </li>
 <li>
 Proficient in WebHR payroll, and MS Office.
 </li>
 </ul>
</div>

HR Business Partner - Nightlife (Arabic Speaker)

eAlliance

Remote Client Success Specialist Company: eAlliance Location: Fully Remote Employment Type: Full-Time Salary: $22.41 - $33.76 per hour (USD) Job Overview eAlliance is a leading professional services firm with over 20 years of experience delivering intelligent solutions that solve real business problems. Operating from three global locations, we specialise in Agentic AI, Generative AI, IDP, RPA, and Big Data, backed by deep expertise in ERP and BI. As we lead the next wave of AI transformation, we are seeking a dedicated and proactive Client Success Specialist to join our remote team. The ideal candidate will be a passionate advocate for our clients, ensuring they receive maximum value from our innovative solutions. You will be instrumental in building long-term partnerships, driving client satisfaction, and contributing to our continued growth. Responsibilities  <ul><li>Serve as the primary point of contact for a dedicated portfolio of clients, building and maintaining strong, long-lasting relationships.</li><li>Develop a comprehensive understanding of each client's business objectives and act as a trusted advisor on how our solutions can help them achieve their goals.</li><li>Manage the entire client lifecycle, from effective onboarding and training to proactive support and successful contract renewals.</li><li>Proactively monitor client health, usage patterns, and satisfaction to identify potential risks and opportunities for deeper engagement.</li><li>Act as the voice of the customer within eAlliance, gathering valuable feedback and collaborating with technical and product teams to drive service improvements.</li><li>Identify and nurture opportunities for account growth, including upselling and cross-selling of our services and solutions.</li><li>Address and resolve client issues in a timely and professional manner, escalating technical queries when necessary and ensuring a satisfactory outcome.</li><li>Conduct regular business reviews with clients to demonstrate the value of our partnership and align on future strategy.</li></ul>Qualifications  <ul><li>Proven experience in a Client Success, Account Management, or a similar client-facing role, preferably within a B2B technology or professional services organisation.</li><li>Exceptional verbal and written communication skills, with a natural ability to build rapport and communicate complex ideas clearly.</li><li>A strong technical aptitude and a genuine interest in emerging technologies such as AI, RPA, and Big Data.</li><li>Excellent problem-solving skills and the ability to think strategically to provide effective client solutions.</li><li>Superb organisational and time-management skills, with the capacity to manage multiple client accounts simultaneously.</li><li>A self-motivated and proactive individual who thrives in an autonomous, fully remote working environment.</li><li>Experience with ERP or Business Intelligence (BI) platforms is highly desirable.</li><li>A bachelor's degree in Business, Communications, Technology, or a related field is preferred but not essential.</li></ul>

Remote Client Succes Specialist

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Artificial Intelligence and Machine Learning background, and sales skills necessary to help companies transform their industries by positioning Amazon Web Services (AWS) as the Generative AI service provider of choice? Do you love building new strategic and data-driven businesses? Do you want to join Generative AI Specialty sales organization, one of the fastest-growing organization within AWS? Join the MENAT AWS Global Sales organization as a Generative AI and Machine Learning Specialist Seller! As a Generative AI Sales Specialist, you will be at the forefront of driving adoption and revenue growth for AWS's Generative AI services. Your role will involve identifying high-value customer opportunities within a specific territory and engaging with AWS customers to understand their needs and align them with AWS Generative AI solutions. You will leverage your consultative expertise to become a trusted advisor, guiding customers in embedding and deploying AWS Generative AI solutions to unlock new value streams and solve key business problems using AI capabilities. With a passion for developing high-potential opportunities and executing effective strategies, you will own the full-cycle sales engagement plan, from identifying qualified leads to realizing revenue. You will understand a customer&rsquo;s business initiatives, help craft account plan to achieve those initiatives, identify and drive opportunity win plans to enabling those business initiatives, and ensure successful launch to realize both customer vision and AWS revenue. You will earn trust with Line of Business, Data Science, IT personas and executive leaders. You will understand detailed business drivers in your forecast, and intentionally work the best opportunities that maximize your ability to hit revenue goals. You will maintain an in-depth knowledge of AWS's Generative AI services, leading foundation models and relevant cross-functional areas to build strong relationships with customers. By driving the adoption of Generative AI technologies, you will play a pivotal role in propelling AWS's revenue growth while helping customers stay ahead of the curve in a rapidly evolving technological landscape. You exercise learn &amp; be curious to articulate AWS&rsquo; Gen AI strategy and the services we offer to accelerate these workloads. You conduct compelling executive conversations on the transformational possibilities of generative AI and data, while also being capable of helping our customers navigate which services to evaluate for their use-cases. You can describe the &ldquo;why&rdquo; and &ldquo;what&rdquo; of generative AI use case and technical solutions at a 200 to 300 level, with the detailed &ldquo;how&rdquo; being provided by solution architects. You will be the preferred point of contact for cross group functions within the organization for for customers in the region. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
 
 
Key job responsibilities 
<ul><li>Accelerate customer adoption by defining and implementing tech domain specific GTM and Sales strategies within your assigned territories and technology domain. Your strategies will leverage AWS Sales and our partner ecosystem.
</li><li>Ideate with Data Science, Developers, Line of Business and C-suite leaders, building trust with your deep technical expertise, and following through to help solve their most compelling business problems.
</li><li>Act as the front line within your accounts for all specialist customer engagement in your tech domain.
</li><li>Create &amp; articulate compelling value propositions that address specific needs of your customers.
</li><li>Build and innovate: Co-Develop GTM motions on new product launches and work with product teams on the creation of innovative new services.
</li><li>Partner with the world&rsquo;s biggest system integrators, FM Developers to deliver on customer projects.
</li><li>Spearhead market expansion by pinpointing new customer segments and Gen AI use cases
</li><li>Collaborate cross-functionally to continuously strengthen AWS's Gen AI value proposition
</li><li>Gather voice-of-customer insights to inform product roadmaps and enhance the customer experience
</li><li>Drives conversations to build credibility and earn trust with the account teams and customers.
</li><li>Drive sales efforts spanning multiple lines of business with decision-making authority and budget ownership.
</li><li>Engage systems integrators and closely collaborate with AWS partners to deliver maximum customer value
</li><li>Develop and deliver compelling ROI to drive adoption of AWS Gen AI solutions.
</li><li>Role require traveling up to 50% (local / international).
</li></ul> 
A day in the life 
You&rsquo;re surrounded by innovation. You&rsquo;re empowered with a lot of ownership. Your growth is accelerated. The work is challenging. You have a voice here and are encouraged to use it. Your experience and career development is in your hands. We live our leadership principles every day. At Amazon, it's always &quot;Day 1&quot;.
</div><h2 class="jobSectionHeader">BASIC QUALIFICATIONS</h2><ul><li>7+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience</li><li>Must have experience working with Data Scientist, Developers and Machine Learning professionals</li><li>Hands on experience on industry leading IDE / development platform for Machine Learning, LLM development and software development life-cycle</li><li>Good Arabic and English language skills.</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>7+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience.</li><li>Preferred experience working in Amazon or similar Hyperscaler and in AWS technologies like Amazon Bedrock, Sagemaker</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Sr. AI/ML Sales Specialist, MENAT AGS Specialist Team

Wunderman Thompson

<div>Aug 24, 2026
<div><div><h4 class="jobSectionHeader">Who We Are</h4>
MAP | WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients&rsquo; businesses.
About WPP
MAP is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.
</div>WPP Enterprise Solutions MAP is looking for an Experience Strategy Director to lead where connected customer experience goes next &ndash; for our clients, and for the capability itself. You'll bring deep expertise in CRM, personalization, and loyalty to a portfolio of global clients, and help set the direction for how we build first-party-data-driven experiences at scale.
<h2 class="jobSectionHeader">What will your day look like?</h2>
As an Experience Strategy Director, you set the strategic direction for how we build cohesive, customer-first experiences across marketing automation, personalization, loyalty, and CRM for a portfolio of global clients. You will own the end-to-end customer experience, translating business opportunities into outcomes that are as engaging for consumers as they are commercially viable for our clients, staying close to the data, technology, and capabilities that turn that strategy into real, compelling interactions.
Your role is highly client-facing and you&rsquo;ll build and own relationships with client leadership and key stakeholders, both internally and externally, pushing innovative thinking and setting the bar for best-in-class solutions across everything your portfolio delivers. You'll work closely with the wider client team &ndash; strategists, technologists, data specialists, and creatives &ndash; steering their work toward a single, connected vision of the customer experience.
You'll lead complex client engagements across your accounts, bringing deep specialist expertise within a core proposition such as personalization or loyalty. You're also a driving force behind the experience strategy capability itself &ndash; evangelizing and refining our experience strategy service lines, educating strategists and clients alike, and leading major new business pursuits that grow our footprint.
Client Delivery
<ul><li>Set the strategic direction for your accounts, applying deep specialist expertise within a core proposition such as personalization or loyalty to every engagement.
</li></ul><ul><li>Own strategic impact, delivery quality, and client satisfaction across your accounts, while keeping utilization and billability healthy across your client teams.
</li></ul><ul><li>Act as a strategic partner and thought leader to client leadership, shaping their broader CX and marketing strategy, not just the immediate brief in front of you.
</li></ul><ul><li>Maximize the output of client and project teams to deliver high-quality work across several concurrent, often complex, workstreams.
</li></ul>Practice Development &amp; Innovation
<ul><li>Evangelize and evolve MAP's experience strategy service lines and methodologies, keeping the practice ahead of client needs, not just level with them.
</li></ul><ul><li>Educate clients, strategists at every level, and colleagues across capabilities on experience strategy propositions and ways of working.
</li></ul><ul><li>Evaluate and refine existing service lines and frameworks so they scale consistently across clients, industries, and portfolios.
</li></ul><ul><li>Develop the strategists working alongside you, sharing your expertise and helping shape the next generation of experience strategy talent.
</li></ul>Business Development
<ul><li>Lead or act as primary strategy advisor on major new business pursuits, converting opportunities into profitable, long-term engagements.
</li></ul><h2 class="jobSectionHeader">Who are you going to work with?</h2>
<ul><li>You'll report to the Global Head of Experience Strategy, based in Copenhagen.
</li></ul><ul><li>This is a highly client-facing role: you'll work closely with client teams across our global network of agencies and offices.
</li></ul><ul><li>You'll collaborate daily with the wider MAP capabilities, including technology, data, design, business consulting, and client services.
</li></ul><h2 class="jobSectionHeader">What do you bring to the table?</h2>
<ul><li>A proven track record leading complex CX, CRM, personalization, or loyalty engagements, in an agency, consultancy, or in-house.
</li></ul><ul><li>Deep fluency in the platforms and data models behind connected customer experience, such as Salesforce Marketing Cloud, Adobe Experience Cloud, Braze, or similar, and the judgment to know where they add value and where they don't.
</li></ul><ul><li>Strong commercial acumen: comfortable owning the profitability, utilization, and health of a client portfolio.
</li></ul><ul><li>A natural teacher, able to bring strategists and clients along on complex thinking, not just present it to them.
</li></ul><ul><li>Excellent stakeholder management across global, matrixed environments.
</li></ul><ul><li>A global perspective and flair for cross-cultural collaboration, particularly between the US and Europe.
</li></ul><h2 class="jobSectionHeader">A leader in personalized customer experiences</h2>
WPP Enterprise Solutions MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation, and CRM. With the brain of a consultancy, the heart of an agency, and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1,000+ technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.
<div>WPP (MAP/VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
When you click &ldquo;Apply now&rdquo; below, your information is sent to MAP/VML. To learn more about how we process your personal data during when you apply for a role with us, on how you can update your information or have the information removed please read our Privacy policy. California residents should read our California Recruitment Privacy Notice.</div></div></div><div></div>

Experience Strategy Director

Identiv

Job Title: Customer Service Advisor Company: Identiv Location: Philadelphia, Pennsylvania, United States Employment Type: Contract Salary: $25 - $38 USD per hour (dependant on experience) Job Overview Identiv is seeking a diligent and customer-focused Customer Service Advisor to join our team on a contract basis in Philadelphia. The successful candidate will be the first point of contact for our clients, providing exceptional support and ensuring a positive customer experience. You will be responsible for addressing customer enquiries, resolving issues, and maintaining high standards of professional communication. This role is ideal for an individual with a passion for problem-solving and a commitment to delivering outstanding service. Key Responsibilities  <ul><li>Serve as the primary point of contact for customers, handling inbound enquiries via telephone, email, and other communication channels in a professional and timely manner.</li><li>Effectively identify and resolve customer issues, complaints, and queries to ensure a high level of satisfaction.</li><li>Provide accurate information about products, services, and processes.</li><li>Process orders, returns, and exchanges with precision and efficiency.</li><li>Maintain and update customer accounts and records in our database with a high degree of accuracy.</li><li>Collaborate with internal departments to escalate and resolve more complex issues when necessary.</li><li>Gather and document customer feedback to help improve our services and products.</li></ul>Required Qualifications &amp; Skills  <ul><li>Proven experience in a customer service or client support role is essential.</li><li>Exceptional verbal and written communication skills with a professional telephone manner.</li><li>Strong problem-solving abilities and a high level of empathy and patience.</li><li>Proficiency in using CRM software and the Microsoft Office Suite.</li><li>Excellent organisational skills and the ability to manage multiple tasks simultaneously.</li><li>A proactive and positive attitude, with the ability to work effectively both independently and as part of a team.</li><li>A minimum of a high school diploma or equivalent.</li></ul>

Search 1555+ Customer advisor specialist jobs near you this September. New roles added regularly across leading industries. Apply today.

1555 customer advisor specialist jobs Near Me

Customer Service

Product Sales Specialists, Upstream & Carbon Management (UCM) - All Levels

HR Business Partner - Nightlife (Arabic Speaker)

Remote Client Succes Specialist

Sr. AI/ML Sales Specialist, MENAT AGS Specialist Team

Experience Strategy Director

Customer Service