customer advocacy manager

BeyondTrust

<div>BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

Our customer-focused marketing team is the cornerstone of brand building, customer engagement, and fueling business growth. The BeyondTrust Customer Marketing Manager is responsible for developing and executing strategies to nurture existing customer relationships, maximize customer lifetime value, and drive customer retention by leveraging marketing initiatives that foster loyalty and engagement with BeyondTrust's cybersecurity solutions, collaborating closely with cross-functional teams to identify expansion opportunities and deliver targeted campaigns aligned with customer needs and business goals.

What You'll Do

Customer Advocacy Content
<ul>
<li>Manage BeyondTrust's Case Study Program, including recruitment, execution, and promotion of customer success stories that showcase the value of BeyondTrust solutions.</li>
<li>Contribute creatively and tactically to the creation and promotion of written and video content that showcases customer wins, ensuring alignment with corporate and product messaging.</li>
<li>Coordinate customer speakers for webinars, conferences, prospect calls, and events.</li>
<li>Develop compelling customer presentations that translate challenges, outcomes, and real-world use cases to demonstrate BeyondTrust's impact.</li>
<li>Identify and execute new strategies for curating fresh customer wins, quotes, testimonials, and proofpoints.</li>
<li>Collaborate with teams such as Customer Success, Technical Account Management, and Product Marketing to recruit and develop a structured pipeline of Customer Advocates ready to participate in reference calls, events, and content.</li>
</ul>
Customer Engagement
<ul>
<li>Establish a presence in existing BeyondTrust communities, forums, and online platforms to facilitate engagement and support the growth of the Customer Advocacy Program.</li>
<li>Organize &amp; contribute to engaging virtual &amp; in-person events, webinars, and training sessions that foster loyalty, drive advocacy, and fuel business growth.</li>
<li>Develop and nurture personal relationships with Customer Advocates, providing bespoke, white-glove experiences at every engagement.</li>
<li>Support the execution of the annual Go Beyond Customer &amp; Partner Conference.</li>
</ul>
Sales Enablement
<ul>
<li>Coach internal teams on how to use customer stories effectively in the sales cycle.</li>
<li>Manage reference requests and find new ways to recruit new reference customers.</li>
<li>Collaborate with sales and product marketing teams to inject customer insights into targeted content and sales enablement materials to support selling efforts and strategic campaigns.</li>
</ul>
Data Analysis &amp; Reporting
<ul>
<li>Monitor key customer metrics (customer satisfaction, retention rate, net promoter score) to measure campaign effectiveness.</li>
<li>Analyze customer data to identify trends and inform future marketing strategies.</li>
<li>Provide regular reports to leadership on customer engagement and key performance indicators.</li>
</ul>
What You'll Bring
<ul>
<li>2-4 years' experience in a customer marketing or advocacy role.</li>
<li>Strong understanding of customer lifecycle marketing principles and best practices.</li>
<li>Excellent relationship management and interpersonal skills to build strong customer partnerships that encourage long-term loyalty.</li>
<li>Proven ability to develop and execute successful case study campaigns with measurable results.</li>
<li>Proficiency in marketing automation tools and CRM systems (Salesforce, Eloqua, Craft CMS experience is a plus).</li>
<li>Ability to leverage data and analytics to measure the success of campaigns and understand customer behavior.</li>
<li>Collaborative approach to work effectively with cross-functional teams, including sales, product marketing, and customer success.</li>
<li>Strong written communication skills to craft and contribute to compelling content that resonates with customers.</li>
<li>Genuine desire to be in a customer-facing role, with a knack for fostering relationships with key customers and prospects.</li>
<li>Willing to travel occasionally to support and execute in-person customer events.</li>
<li>Desire to join a fast-growing team and collaborate on new ways to engage customers and address their greatest cybersecurity needs.</li>
</ul>
Nice To Have
<ul>
<li>Experience in the cybersecurity industry or related technology space preferred.</li>
<li>Experience with Customer Advocacy/Community tools such as Gainsight, Deeto, Testimonial Hero, Upshot.</li>
<li>Experience with PowerBI.</li>
<li>Undergraduate college degree in business, marketing, management, or a related field of study</li>
<li>Ideal candidate will be in PST, MST, or CST time zones</li>
</ul>
Better Together

Diversity. Inclusion. They're more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life are just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together. 

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege&trade;. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com.

#LI-JB1</div>

Customer Marketing Manager

Information Technology Senior Management Forum

<div><div>Posted Date
3/18/2026
</div><div>Description
<div>Work From Home Sr. Advocacy Coordinator
The Senior Collections Customer Advocacy Coordinator serves as a Tier 2 escalation expert within Auto Finance. This role supports complex and high-risk auto finance accounts across all stages of collections while acting as a customer advocate and compliance partner. You will handle highly escalated customer interactions, support complaint resolution, assess regulatory risk, and contribute to continuous improvement initiatives through quality feedback and trend analysis. You will act as the bridge between frontline associates and complex resolution, utilizing strong de-escalation skills to prevent Tier 3 corporate complaints.
Key Responsibilities:
Escalation Management &amp; Customer Advocacy:<ul><li>
Tier 2 Resolution: Manage inbound live calls from customers and frontline associates (consults) to resolve escalated issues</li><li>
Complaint Research: Research and resolve customer/regulator complaints received via letter, inbound call, email, or NPS surveys results</li><li>
De-escalation: Utilize advanced communication skills to handle upset customers, preventing further escalation to Office of the President (OOTP) Tier 3 levels</li><li>
Outbound Engagement: Perform outbound calls to customers for follow-ups, including CAS requests, missing information, and denied requests efforts to improve customer experience</li></ul>
Risk, Compliance &amp; Strategy:<ul><li>
Risk Identification: Flag potential regulatory compliance violations or risk events immediately</li><li>
Trend Analysis: Identify and provide feedback on recurring trends regarding customer friction points</li><li>
Documentation: Create professional customer responses for complaints and maintain thorough documentation in accordance with company standards</li></ul>
Operational Support:<ul><li>
Subject Matter Expert (SME): Serve as an SME for complex collections, escalations, and policy interpretations for internal teams</li><li>
Special Projects: Participate in projects supported by CCAT, including process enhancements and departmental initiatives</li><li>
Loss Mitigation: Support customers with repayment plans, hardship program enrollment, and resolution pathways</li></ul>
Technical Proficiency:
Candidates must have the ability to navigate multiple applications simultaneously to assist customers efficiently.<ul><li>
Communication &amp; Collaboration: Slack, Google Chat, Google Workspace (Sheets, Docs, Slides, Forms)</li><li>
Core Systems: Titan/Ease, Dionysus, Remtico, TMS</li><li>
Data &amp; Monitoring: Atticus/Kibana, Unidentified Log, Vessel, Sentinel</li><li>
Verification &amp; Compliance: Innovis, Intellicheck, Empath</li></ul>
Job Level: Sr Coordinator
Schedule: 9:00am-6:00pm or 10:00am-7:00pm Monday-Friday CST
Basic Qualifications:<ul><li>
High School Diploma, GED, or equivalent certification</li><li>
At least 3 years of Customer Service or Call Center Experience</li><li>
At least 1 year of Auto Finance Loss Mitigation experience</li><li>
At least 1 year of experience using Google Suite or Microsoft office</li></ul>
Preferred Qualifications:<ul><li>
At least 4 years of Customer Service or Call Center experience</li><li>
At least 2 years of Auto Finance Loss Mitigation experience</li><li>
At least 1 year of experience supporting cross-functional teams or special projects</li></ul>
Work from Home Technology Requirements:<ul><li>
Secure home office environment that is free from background noise and distractions</li><li>
Reliable private internet connection that is not supplied via cellular data or hotspot is required<ul><li>
A private network that is password protected where you have ownership or line of site sight to every device on the network</li><li>
Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)</li><li>
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions</li><li>
Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider</li><li>
To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page</li></ul></li><li>
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met</li></ul>
Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Location Requirements:
This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $49,800 - $56,900 for Sr. Advocacy Coordinator (Corp) 

Plano, TX: $49,800 - $56,900 for Sr. Advocacy Coordinator (Corp) 
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate&rsquo;s offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City&rsquo;s Fair Chance Act; Philadelphia&rsquo;s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Work From Home Sr. Advocacy Coordinator
The Senior Collections Customer Advocacy Coordinator serves as a Tier 2 escalation expert within Auto Finance. This role supports complex and high-risk auto finance accounts across all stages of collections while acting as a customer advocate and compliance partner. You will handle highly escalated customer interactions, support complaint resolution, assess regulatory risk, and contribute to continuous improvement initiatives through quality feedback and trend analysis. You will act as the bridge between frontline associates and complex resolution, utilizing strong de-escalation skills to prevent Tier 3 corporate complaints.
Key Responsibilities:
Escalation Management &amp; Customer Advocacy:<ul><li>
Tier 2 Resolution: Manage inbound live calls from customers and frontline associates (consults) to resolve escalated issues</li><li>
Complaint Research: Research and resolve customer/regulator complaints received via letter, inbound call, email, or NPS surveys results</li><li>
De-escalation: Utilize advanced communication skills to handle upset customers, preventing further escalation to Office of the President (OOTP) Tier 3 levels</li><li>
Outbound Engagement: Perform outbound calls to customers for follow-ups, including CAS requests, missing information, and denied requests efforts to improve customer experience</li></ul>
Risk, Compliance &amp; Strategy:<ul><li>
Risk Identification: Flag potential regulatory compliance violations or risk events immediately</li><li>
Trend Analysis: Identify and provide feedback on recurring trends regarding customer friction points</li><li>
Documentation: Create professional customer responses for complaints and maintain thorough documentation in accordance with company standards</li></ul>
Operational Support:<ul><li>
Subject Matter Expert (SME): Serve as an SME for complex collections, escalations, and policy interpretations for internal teams</li><li>
Special Projects: Participate in projects supported by CCAT, including process enhancements and departmental initiatives</li><li>
Loss Mitigation: Support customers with repayment plans, hardship program enrollment, and resolution pathways</li></ul>
Technical Proficiency:
Candidates must have the ability to navigate multiple applications simultaneously to assist customers efficiently.<ul><li>
Communication &amp; Collaboration: Slack, Google Chat, Google Workspace (Sheets, Docs, Slides, Forms)</li><li>
Core Systems: Titan/Ease, Dionysus, Remtico, TMS</li><li>
Data &amp; Monitoring: Atticus/Kibana, Unidentified Log, Vessel, Sentinel</li><li>
Verification &amp; Compliance: Innovis, Intellicheck, Empath</li></ul>
Job Level: Sr Coordinator
Schedule: 9:00am-6:00pm or 10:00am-7:00pm Monday-Friday CST
Basic Qualifications:<ul><li>
High School Diploma, GED, or equivalent certification</li><li>
At least 3 years of Customer Service or Call Center Experience</li><li>
At least 1 year of Auto Finance Loss Mitigation experience</li><li>
At least 1 year of experience using Google Suite or Microsoft office</li></ul>
Preferred Qualifications:<ul><li>
At least 4 years of Customer Service or Call Center experience</li><li>
At least 2 years of Auto Finance Loss Mitigation experience</li><li>
At least 1 year of experience supporting cross-functional teams or special projects</li></ul>
Work from Home Technology Requirements:<ul><li>
Secure home office environment that is free from background noise and distractions</li><li>
Reliable private internet connection that is not supplied via cellular data or hotspot is required<ul><li>
A private network that is password protected where you have ownership or line of site sight to every device on the network</li><li>
Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)</li><li>
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions</li><li>
Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider</li><li>
To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page</li></ul></li><li>
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met</li></ul>
Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Location Requirements:
This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $49,800 - $56,900 for Sr. Advocacy Coordinator (Corp) 

Plano, TX: $49,800 - $56,900 for Sr. Advocacy Coordinator (Corp) 
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate&rsquo;s offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City&rsquo;s Fair Chance Act; Philadelphia&rsquo;s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).</div>
</div><div>Salary
49,800.00 - 56,900.00 Annual
</div><div></div><div><div>Type<div>
Full-time</div></div></div></div>

Work From Home Sr. Advocacy Coordinator

Capital One

<div>Work From Home Sr. Advocacy Coordinator
The Senior Collections Customer Advocacy Coordinator serves as a Tier 2 escalation expert within Auto Finance. This role supports complex and high-risk auto finance accounts across all stages of collections while acting as a customer advocate and compliance partner. You will handle highly escalated customer interactions, support complaint resolution, assess regulatory risk, and contribute to continuous improvement initiatives through quality feedback and trend analysis. You will act as the bridge between frontline associates and complex resolution, utilizing strong de-escalation skills to prevent Tier 3 corporate complaints.
Key Responsibilities:
Escalation Management &amp; Customer Advocacy:<ul><li>
Tier 2 Resolution: Manage inbound live calls from customers and frontline associates (consults) to resolve escalated issues</li><li>
Complaint Research: Research and resolve customer/regulator complaints received via letter, inbound call, email, or NPS surveys results</li><li>
De-escalation: Utilize advanced communication skills to handle upset customers, preventing further escalation to Office of the President (OOTP) Tier 3 levels</li><li>
Outbound Engagement: Perform outbound calls to customers for follow-ups, including CAS requests, missing information, and denied requests efforts to improve customer experience</li></ul>
Risk, Compliance &amp; Strategy:<ul><li>
Risk Identification: Flag potential regulatory compliance violations or risk events immediately</li><li>
Trend Analysis: Identify and provide feedback on recurring trends regarding customer friction points</li><li>
Documentation: Create professional customer responses for complaints and maintain thorough documentation in accordance with company standards</li></ul>
Operational Support:<ul><li>
Subject Matter Expert (SME): Serve as an SME for complex collections, escalations, and policy interpretations for internal teams</li><li>
Special Projects: Participate in projects supported by CCAT, including process enhancements and departmental initiatives</li><li>
Loss Mitigation: Support customers with repayment plans, hardship program enrollment, and resolution pathways</li></ul>
Technical Proficiency:
Candidates must have the ability to navigate multiple applications simultaneously to assist customers efficiently.<ul><li>
Communication &amp; Collaboration: Slack, Google Chat, Google Workspace (Sheets, Docs, Slides, Forms)</li><li>
Core Systems: Titan/Ease, Dionysus, Remtico, TMS</li><li>
Data &amp; Monitoring: Atticus/Kibana, Unidentified Log, Vessel, Sentinel</li><li>
Verification &amp; Compliance: Innovis, Intellicheck, Empath</li></ul>
Job Level: Sr Coordinator
Schedule: 9:00am-6:00pm or 10:00am-7:00pm Monday-Friday CST
Basic Qualifications:<ul><li>
High School Diploma, GED, or equivalent certification</li><li>
At least 3 years of Customer Service or Call Center Experience</li><li>
At least 1 year of Auto Finance Loss Mitigation experience</li><li>
At least 1 year of experience using Google Suite or Microsoft office</li></ul>
Preferred Qualifications:<ul><li>
At least 4 years of Customer Service or Call Center experience</li><li>
At least 2 years of Auto Finance Loss Mitigation experience</li><li>
At least 1 year of experience supporting cross-functional teams or special projects</li></ul>
Work from Home Technology Requirements:<ul><li>
Secure home office environment that is free from background noise and distractions</li><li>
Reliable private internet connection that is not supplied via cellular data or hotspot is required<ul><li>
A private network that is password protected where you have ownership or line of site sight to every device on the network</li><li>
Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)</li><li>
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions</li><li>
Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider</li><li>
To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page</li></ul></li><li>
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met</li></ul>
Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Location Requirements:
This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $49,800 - $56,900 for Sr. Advocacy Coordinator (Corp) 

Plano, TX: $49,800 - $56,900 for Sr. Advocacy Coordinator (Corp) 
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate&rsquo;s offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City&rsquo;s Fair Chance Act; Philadelphia&rsquo;s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).</div>

People for People Executive Search

<div>
 
 We are currently looking for a &ldquo;Brand Advocacy &amp; Training Manager&rdquo; for our business partner operating in the alcoholic beverage industry.
 
 
 
 
 
 
 Role Purpose
 
 
 
 In line with the company&rsquo;s brand portfolio, this role is responsible for building, scaling, and consistently implementing product and brand knowledge, experience standards, service quality, storytelling capability, and a strong training architecture across sales and service channels.
 
 
 The role designs, develops, and measures effective, reliable, and impactful brand and product storytelling systems throughout the entire journey&mdash;from industry professionals, business partners, field and service teams, all the way to the end consumer.
 
 
 
 
 
 
 KEY RESPONSIBILITES
 
 
 
 
 
 
 
 
 Building Brand Advocacy &amp; Training Architecture
 
 
 
 <ul>
 <li>
 Establish a unified training and experience framework across all brands, tailoring technical content, brand language, and messaging according to target audiences
 </li>
 <li>
 Develop consistent yet differentiated narratives and service standards based on brand positioning (core brand, premium variants, limited editions, etc.)
 </li>
 <li>
 Align field teams, business partners, and content creators around a single, accurate brand voice and storytelling approach
 </li>
 <li>
 Build an accessible, modular, and digital training infrastructure; integrate international training platforms when needed
 </li>
 <li>
 Continuously enhance technical knowledge and training content to support organizational growth and brand strategy
 </li>
 </ul>
 
 
 
 Training &amp; Experience Development
 
 
 
 <ul>
 <li>
 Design trainings focused on sensory analysis, service approach, and experience&ndash;product pairings
 </li>
 <li>
 Create trainings not merely as knowledge transfer sessions, but as distinctive and memorable experiences
 </li>
 <li>
 Enable service teams not just to memorize the portfolio, but to internalize brand values and confidently recommend the right product to the right consumer
 </li>
 </ul>
 
 
 
 Industry Stakeholders &amp; Opinion Leader Relations
 
 
 
 <ul>
 <li>
 Build and manage relationships with selected industry professionals, key opinion leaders, and relevant stakeholders
 </li>
 <li>
 Develop these relationships based on credibility, expertise, and trust rather than pure visibility
 </li>
 <li>
 Research, initiate, and sustain strategic partnerships and platforms aligned with brand values
 </li>
 </ul>
 
 
 
 Strategic Partners &amp; Venue Management
 
 
 
 <ul>
 <li>
 Position selected strategic partners as natural showcases of the brand portfolio
 </li>
 <li>
 Develop long-term, trust-based collaborations
 </li>
 <li>
 Utilize these partners as pilot and testing environments for new products, variants, or concepts
 </li>
 </ul>
 
 
 
 Experience &amp; Activation Design
 
 
 
 <ul>
 <li>
 Design regulation-compliant, closed-circuit technical training and product information sessions for sales and service channels
 </li>
 <li>
 Create experiences that bring together industry professionals, enthusiasts, and other stakeholders
 </li>
 <li>
 Collaborate with third-party institutions to expand the scope of training, technical education, and brand storytelling activities; engage freelance experts when necessary
 </li>
 </ul>
 
 
 
 Leadership &amp; Collaboration
 
 
 
 <ul>
 <li>
 Develop regional field teams into leaders with high brand awareness, strong storytelling skills, and relationship management capabilities
 </li>
 <li>
 Prioritize portfolio strategies in alignment with central strategy, considering regional and seasonal differences
 </li>
 <li>
 Ensure full integration and collaboration with Digital Marketing and Brand Experience teams
 </li>
 </ul>
 
 
 
 
 
 REQUIRED EDUCATION &amp; QUALIFICATIONS
 
 
 
 
 
 
 
 
 Education &amp; Certification
 
 
 
 <ul>
 <li>
 At least one internationally recognized certification in product knowledge, sensory analysis, or experience-focused training
 </li>
 <li>
 Preferred certifications include one or more of the following:
 </li>
 <li>
 
 WSET Level 2 or Level 3
 
 </li>
 <li>
 
 International certifications in premium consumer products, gastronomy, or product category expertise
 
 </li>
 <li>
 
 Sensory analysis, tasting methodology, or service experience design trainings
 
 </li>
 <li>
 Candidates without formal certification but with strong field experience and proven brand storytelling capability will also be considered
 </li>
 </ul>
 
 
 
 
 
 
 Professional Competencies
 
 
 
 <ul>
 <li>
 Portfolio-based brand management mindset
 </li>
 <li>
 Experience in managing industry stakeholders and business partner relationships
 </li>
 <li>
 Strong storytelling, presentation, and stage presence skills
 </li>
 <li>
 Coaching and team leadership abilities
 </li>
 <li>
 Ability to work and coordinate effectively within matrix organizations
 </li>
 <li>
 Proficient English skills (effective written and verbal communication)
 </li>
 </ul>
 
 
</div>

Brand Advocacy & Training Manager

Antal

Associate Business Manager (Influencer Sales) -JeddahOne of our clients, a pioneer in business management software trusted by over 2.5 million businesses across 100+ countries, is seeking an Associate Business Manager (Influencer Sales) to join their team. Their journey is rooted in innovation, guided by deep empathy for customers, and driven by a commitment to excellence. With a legacy of trust and a future fueled by technology, they are shaping the way businesses manage accounting, inventory, compliance, and much more.Role overviewIn this role, you will be responsible for developing and nurturing a focused Influencer ecosystem that drives customer trust and business growth. As part of a Customer-Centric organization, the Influencer Relationship Manager will identify and onboard credible influencers, understand their aspirations, and build long-term relationships through consistent and meaningful engagement so that advocacy emerges naturally. The role also involves enabling high-quality, referral-led acquisition by ensuring influencer recommendations translate into customers with strong product adoption. Success will be measured through the strength and consistency of advocacy, quality of referrals generated, and overall contribution to sustainable growth.Location: Dammam/ Jeddah/ RiyadhYears of Experience: 6-8 YearsEducation: Bachelors DegreeNotice Period: Immediate joiners or a maximum one-month notice period.Experience You Should Bring<ul><li>Experience in proactive lead generation techniques.</li><li>Accounting knowledge &amp; MS &ndash; Office skills.</li><li>Fair understanding of B2B purchasing behavior and SME Operations.</li><li>Experience in customer engagement to deliver smarter and simpler solutions tailored to SME business needs.</li><li>Ability to manage multiple internal and external stakeholders with strong interpersonal skills and effective objection-</li><li>handling capability.</li><li>Demonstrated ability to manage multiple projects while ensuring quality, timelines, and effective stakeholder</li></ul>coordination.<ul><li>Excellent verbal and written communication skills.Key responsibilities </li></ul><ul><li>Identify and on board a focused group of influencers who advocate the client owing to the value they see in the product</li><li>Build and maintain long-term, trust-based relationships with influencers.</li><li>Focus on ~30 influencers per year so that influencers speak positively about the company without being prompted.</li><li>Strengthening influencer trust and advocacy through personal, consistent and meaningful engagement and experience.</li><li>Enable influencer advocacy that results in high-quality referrals for the company.</li><li>Ensure influencer referrals translate into quality customers with strong product adaptation.</li><li>Contribute to top-line growth through depth-driven, referral-led customer acquisition.</li><li>Measure impact through quality of leads, strength of advocacy, and consistency of referrals.</li></ul>Note: We thank all applicants for their interest however, only those candidates who are shortlisted will be contacted.Job Type: Full-timePay: ﷼8,000.00 - ﷼12,000.00 per month

ERP / Accounting Software Business Development Manager – Channel & Influencer Network

Associate Business Manager (Influencer Sales)One of our clients, a pioneer in business management software trusted by over 2.5 million businesses across 100+ countries, is seeking an Associate Business Manager (Influencer Sales) to join their team. Their journey is rooted in innovation, guided by deep empathy for customers, and driven by a commitment to excellence. With a legacy of trust and a future fueled by technology, they are shaping the way businesses manage accounting, inventory, compliance, and much more.Role overviewIn this role, you will be responsible for developing and nurturing a focused Influencer ecosystem that drives customer trust and business growth. As part of a Customer-Centric organization, the Influencer Relationship Manager will identify and onboard credible influencers, understand their aspirations, and build long-term relationships through consistent and meaningful engagement so that advocacy emerges naturally. The role also involves enabling high-quality, referral-led acquisition by ensuring influencer recommendations translate into customers with strong product adoption. Success will be measured through the strength and consistency of advocacy, quality of referrals generated, and overall contribution to sustainable growth.Location: Dammam/ Jeddah/ RiyadhYears of Experience: 6-8 YearsEducation: Bachelors DegreeNotice Period: Immediate joiners or a maximum one-month notice period.Applicants are requested to apply with their updated resumes and then click the following link to update their details to speed up the process of recruitment.https://www.arbetecareers.com/Candidate-PortalExperience You Should Bring<ul><li>Experience in proactive lead generation techniques.</li><li>Accounting knowledge &amp; MS &ndash; Office skills.</li><li>Fair understanding of B2B purchasing behavior and SME Operations.</li><li>Experience in customer engagement to deliver smarter and simpler solutions tailored to SME business needs.</li><li>Ability to manage multiple internal and external stakeholders with strong interpersonal skills and effective objection-</li></ul>handling capability.<ul><li>Demonstrated ability to manage multiple projects while ensuring quality, timelines, and effective stakeholder</li></ul>coordination.<ul><li>Excellent verbal and written communication skills.</li></ul>Key responsibilities <ul><li>Identify and on board a focused group of influencers who advocate the client owing to the value they see in the product</li><li>Build and maintain long-term, trust-based relationships with influencers.</li><li>Focus on ~30 influencers per year so that influencers speak positively about the company without being prompted.</li><li>Strengthening influencer trust and advocacy through personal, consistent and meaningful engagement and experience.</li><li>Enable influencer advocacy that results in high-quality referrals for the company.</li><li>Ensure influencer referrals translate into quality customers with strong product adaptation.</li><li>Contribute to top-line growth through depth-driven, referral-led customer acquisition.</li><li>Measure impact through quality of leads, strength of advocacy, and consistency of referrals.</li></ul>Note: We thank all applicants for their interest however, only those candidates who are shortlisted will be contacted.Job Type: Full-timePay: ﷼8,000.00 - ﷼12,000.00 per month

Associate Business Manager (Influencer Sales) -DammamOne of our clients, a pioneer in business management software trusted by over 2.5 million businesses across 100+ countries, is seeking an Associate Business Manager (Influencer Sales) to join their team. Their journey is rooted in innovation, guided by deep empathy for customers, and driven by a commitment to excellence. With a legacy of trust and a future fueled by technology, they are shaping the way businesses manage accounting, inventory, compliance, and much more.Role overviewIn this role, you will be responsible for developing and nurturing a focused Influencer ecosystem that drives customer trust and business growth. As part of a Customer-Centric organization, the Influencer Relationship Manager will identify and onboard credible influencers, understand their aspirations, and build long-term relationships through consistent and meaningful engagement so that advocacy emerges naturally. The role also involves enabling high-quality, referral-led acquisition by ensuring influencer recommendations translate into customers with strong product adoption. Success will be measured through the strength and consistency of advocacy, quality of referrals generated, and overall contribution to sustainable growth.Location: Dammam/ Jeddah/ RiyadhYears of Experience: 6-8 YearsEducation: Bachelors DegreeNotice Period: Immediate joiners or a maximum one-month notice period.Applicants are requested to apply with their updated resumes and then click the following link to update their details to speed up the process of recruitment.https://www.arbetecareers.com/Candidate-PortalExperience You Should Bring<ul><li>Experience in proactive lead generation techniques.</li><li>Accounting knowledge &amp; MS &ndash; Office skills.</li><li>Fair understanding of B2B purchasing behavior and SME Operations.</li><li>Experience in customer engagement to deliver smarter and simpler solutions tailored to SME business needs.</li><li>Ability to manage multiple internal and external stakeholders with strong interpersonal skills and effective objection-</li></ul>handling capability.<ul><li>Demonstrated ability to manage multiple projects while ensuring quality, timelines, and effective stakeholder</li></ul>coordination.<ul><li>Excellent verbal and written communication skills.</li></ul>Key responsibilities <ul><li>Identify and on board a focused group of influencers who advocate the client owing to the value they see in the product</li><li>Build and maintain long-term, trust-based relationships with influencers.</li><li>Focus on ~30 influencers per year so that influencers speak positively about the company without being prompted.</li><li>Strengthening influencer trust and advocacy through personal, consistent and meaningful engagement and experience.</li><li>Enable influencer advocacy that results in high-quality referrals for the company.</li><li>Ensure influencer referrals translate into quality customers with strong product adaptation.</li><li>Contribute to top-line growth through depth-driven, referral-led customer acquisition.</li><li>Measure impact through quality of leads, strength of advocacy, and consistency of referrals.</li></ul>Note: We thank all applicants for their interest however, only those candidates who are shortlisted will be contacted.Job Type: Full-timePay: ﷼8,000.00 - ﷼12,000.00 per month

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ERP / Accounting Software Business Development Manager – Channel & Influencer Network

ERP / Accounting Software Business Development Manager – Channel & Influencer Network

ERP / Accounting Software Business Development Manager – Channel & Influencer Network