customer advocacy manager

PennFuture

PennFuture&rsquo;s mission is to lead the transition to a clean energy economy in Pennsylvania and beyond. We protect our air, water, and land, and empower residents to build sustainable communities for future generations. Working throughout the Commonwealth, PennFuture&rsquo;s team of attorneys, policy experts, organizers, communications specialists, and advocates watchdog against polluters and environmental injustices, educate the public, and advance pro-environment policies.Summary The Advocacy Manager is a joint position between PennFuture and its strategic partner Conservation Voters of PA (CVPA) to directly support each organization&rsquo;s legislative, advocacy, and coalition building tactics. The position has three primary priorities.<ul><li>Supports joint legislative activities. The position would be a part of the collaborative government affairs team with CVPA. Activities could include scheduling, coordinating, and leading legislative meetings, researching legislation, developing short-form content and memos, and managing tracking documents.</li><li>Manages PennFuture-led coalitions. PennFuture acts as a state lead or engages at an executive level of numerous issue-based coalitions that serve similar functions (e.g. statewide clean water advocacy). Management can range from hosting coalition meetings, coordinating shared strategies, and hosting legislative meetings, as well as other tactics from time to time.</li><li>Supports CVPA electoral activities. As a joint position, the Advocacy Manager will engage on 501(c)4-allowable activities like accountability programs, candidate endorsements, and directly engaging in elections via CVPA&rsquo;s affiliated political entities.</li></ul>Commitment to Diversity, Equity, Inclusion, and Justice:PennFuture knows that to achieve our mission, we need to ensure that all Pennsylvanians have equitable access to clean air, clean water, a stable climate, and a clean and sustainable economy. We are committed to ensuring diversity, equity, inclusion, and justice in our organizational culture, policies, practices, and programs. Like the environmental and conservation movement writ large, we have historically fallen short in our efforts to build a truly equitable Pennsylvania. Our vision is to center equity and justice in everything we do as well as to combat systems of oppression and injustices that have long harmed Pennsylvania&rsquo;s environmental justice communities.Responsibilities: <ul><li>Support legislative and advocacy efforts on priority state environmental issues, including directly lobbying.</li><li>Create policy content for a legislative audience, including memos, one-pagers, and action alerts, social media, as well as manage legislative tracking and coordinate legislative scheduling.</li><li>Coordinate and manage select PennFuture coalitions, such as hosting meetings, coordinating events, leading advocacy efforts, and connecting coalition activities to strategic priorities of PennFuture.</li><li>Represent PennFuture and CVPA in external meetings, forums, and coalitions, when appropriate.</li><li>In coordination with the joint government affairs team, build and maintain strategic partnerships and alliances with other civil society organizations, government agencies, state legislators and/or staff, academic institutions, and private sector actors.</li><li>Support CVPA&rsquo;s candidate endorsement process, electoral planning and execution, and coordination with external stakeholders.</li><li>Support CVPA&rsquo;s accountability efforts, including work on the Annual Environmental Scorecard and other rapid response accountability programs.</li><li>Other policy and advocacy related projects as directed.</li></ul>Preferred Experience and Skills <ul><li>Minimum 3-5 years of relevant professional experience, including experience in advocacy, campaigning, or policy work on environmental issues.</li><li>Experience engaging in and/or managing environmental coalitions.</li><li>Strong knowledge and understanding of statewide environmental policy and legislative issues.</li><li>Strong communication and presentation skills, both written, oral, and through social media, as well as the ability to tailor messages to different audiences and platforms.</li><li>Demonstrated skills and experience in lobbying, media relations, public mobilization, and event management.</li><li>Strong leadership and management skills, and the ability to work effectively in a team and with diverse stakeholders.</li><li>High level of initiative, creativity, and problem-solving skills, and the ability to work under pressure and meet deadlines.</li><li>Commitment to the diversity, equity, inclusion, and justice values and vision of PennFuture and CVPA.</li></ul>Location, Salary and Benefits: This position is based out of PennFuture&rsquo;s Harrisburg office to facilitate strong relationship building with state decision makers and partner organizations. In general, PennFuture follows a hybrid work structure where employees can work remotely, from the office, or in the field, as needed, based on demands of specific tasks, team collaboration, or personal work preferences. Staff work with their supervisor to ensure the right balance.This is a full-time, exempt position. Salary range is $50,000 to $55,000. Benefits package includes health care, dental, vision, 5 weeks of paid vacation, 2 weeks of paid sick leave, 12 paid holidays, and a 403(b)-retirement plan with employer match.PennFuture encourages applications from individuals underrepresented in the environmental community, including people of color, and persons with nontraditional work and educational experience. All applicants will receive consideration without regard to race, color, national origin, marital status, religion, gender, age, disability, sexual orientation, or political affiliation.Submissions: Applications will be considered on a rolling basis. Please use the following link to apply for this position: https://research.typeform.com/to/XgHB1ksKApplication requires a cover letter, resume, and short 1-2 page writing sample and contact information for 3 references. Please be sure to select &ldquo;Advocacy Manager&rdquo; in the drop down to be considered for this position.https://research.typeform.com/to/XgHB1ksKPhone calls and emails will not be accepted.Job Type: Full-timePay: $50,000.00 - $55,000.00 per yearBenefits:<ul><li>403(b)</li><li>403(b) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>People with a criminal record are encouraged to applyWork Location: Hybrid remote in Harrisburg, PA 17101

Advocacy Manager

TravelNet Solutions Inc

<div><div>Join TravelNet Solutions as a Track Distribution Manager! 
 
At TravelNet Solutions (TNS),We combine deep hospitality expertise with forward-thinking technology and a customer-obsessed mindset&hellip; to help property managers win! TNS is proud to be named an Inc.5000 Fastest Growing Company in America. 
 
This role is perfect for someone who is: 
<ul><li>A self-starter with tremendous initiative and a strong work ethic</li><li>An excellent communicator and collaborator across functional teams</li><li>Eager to make a high impact at a product-driven company</li><li>Adaptable, quick to embrace change, and a fast learner</li><li>Skilled in creative and critical thinking</li><li>Detail-oriented, even in a fast-paced environment</li><li>Passionate about technology and innovation</li></ul>
 
About TravelNet Solutions: 
For over 21 years, TravelNet Solutions has provided integrated software and marketing solutions for the hospitality industry, anchored by our flagship Track Property Management System and other products under the Track banner. 
Our single-vendor ecosystem equips growing vacation rental companies with all the enterprise-class tools they need to scale. With ongoing investments in platform development, 70+ integration partners, and a growing list of native features, Track empowers hospitality professionals to achieve digital transformation and operational excellence. 
 
Our Core Values reflect the behaviors that shape the tone of how we work with each other, our partners, and our customers: 
<ul><li>Serve Others: Nurturing growth to help others succeed</li><li>Grit: Taking ownership and never giving up on what matters most</li><li>Create the Future: Innovating to disrupt the status quo</li></ul>
 
Why Join Us? 
<ul><li>Be part of a fast-moving, dynamic team focused on growth and success.</li><li>Work alongside a talented, collaborative, and supportive team.</li><li>Work for a portfolio company offering a one-vendor solution for SaaS technology, marketing, and distribution.</li><li>Help reshape the hospitality industry through technology and service innovation.</li></ul>
 
Perks and Benefits: 
<ul><li>Full medical, dental, and vision coverage</li><li>Flexible Paid Time Off</li><li>Unlimited access to professional training and development</li><li>Health Savings Account with up to a $2,000 annual match</li><li>Wellness Program with up to $900 annual incentive</li><li>Flexible work environment</li><li>Free life insurance and long-term disability coverage</li><li>Flexible Spending Accounts</li><li>Retirement plan with employer match</li><li>Free snacks and soda in the office</li><li>$150 quarterly gift for personal use</li><li>Competitive wages</li><li>Work with an amazing team!</li></ul>
 
Summary and Responsibilities: 
This role is responsible for managing the Track Distribution business model, designed to drive value for customers by optimizing booking revenue and operationalizing key workflows across multiple departments. 
 
This role ensures the Track Distribution Services are structured, executed, and delivered with precision and excellence. You&rsquo;ll work cross-functionally to define, implement, and scale the systems, programs, and infrastructure that support the successful delivery of Distribution services to our customers. 
 
The Track Distribution Manager engages directly with customers to strategically implement best-in-class Distribution practices. This person brings a blend of strategic thinking, operational excellence, technical acumen, and industry knowledge to deliver high-impact, scalable solutions that enhance the customer experience and drive growth. 
 
Duties and Responsibilities: 
<ul><li>Create, develop, train, onboard, and support the Track Distribution program at TNS</li></ul>
 for both new and existing customers. 
<ul><li>Provide distribution strategies to our customers that optimize their revenue.</li><li>Create, develop and deliver Portfolio Audits, Quarterly Reviews and Health Checks</li></ul>
 to all TNS customers and provide insight to our team. 
<ul><li>Ensure TNS is helping our customers optimize revenue across multiple booking</li></ul>
 channels using the appropriate reporting and strategies through regular business 
 reviews and support. 
<ul><li>Provide consultative guidance on changes and enhancements to our platform and</li></ul>
 services including identifying cross sell and upsell opportunities like adding 
 customers to new channels and getting them to adopt new distribution features. 
<ul><li>Be the champion of follow up and follow through as it relates to our internal and</li></ul>
 external clients and the cross departmental collaboration required for success. 
 
Minimum Qualifications: 
<ul><li>1-3+ years of direct customer advocacy and engagement experience in post-sales</li></ul>
 support, or equivalent experience in professional services, project management or 
 account management functions.</div>
<ul><li>Experience with Online Travel Agent Distribution</li></ul>
<ul><li>Experience working in a startup SaaS environment</li><li>Organizational, coordination, and multi-tasking experience.</li><li>Ability to understand customer requirements, identify, upsell, and cross-sell</li></ul>
 opportunities to deepen penetration of solutions within customer environments. 
<ul><li>Demonstrable ability to think strategically, and execute tactically while providing</li></ul>
 consistent and high levels of customer satisfaction and retention in a fast-paced 
 environment. 
<ul><li>Strong preference in OTA and Channel Distribution in the Vacation Rental Industry.</li><li>Strong preference for previous experience working in the Hospitality Industry.</li></ul>
 
Diversity and Inclusion: 
We celebrate diversity of thought, culture, and background and are committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, or veteran status or any other protected status under applicable federal, state, or local law. We comply with all applicable laws governing nondiscrimination in every location where we operate and encourage individuals from all backgrounds to apply. 
 
Compensation: 
The typical starting salary range for this position is: $60,000 to $65,000. 
The actual salary offer will consider multiple factors, including skills, experience, education, and location. Please note that the salary reflects the base amount only and does not include total compensation, such as discretionary bonuses and benefits.</div>

Track Distribution Manager

Sovos

<div>Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges - we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don't worry if you don't check all the boxes - apply anyway! We're focused on hiring the right people, not just the &quot;right&quot; resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do:

At Sovos, we're transforming how companies around the world manage tax compliance. As a Sr. Manager/Director, Global Demand Generation &amp; Customer Marketing, you will lead the strategy and execution of global campaigns and customer marketing programs that directly drive pipeline creation and acceleration across Sovos' businesses worldwide. This role blends hands-on program management with executive-level visibility, requiring a leader who thrives on accountability, speed, and measurable results.

You will design and deliver global campaigns that can be localized in-region, build programs that expand customer advocacy and engagement, and align tightly with sales leadership on growth priorities. You will manage a small, high-performing team while also collaborating cross-functionally with product marketing, corporate marketing, events, and field teams to ensure consistency and impact.

This is a global role covering nearly every Sovos market and requires strong experience working across geographies, time zones, and cultural contexts.

More specifically, you will:
<ul>
<li>Own end-to-end campaign strategy and creative development for global initiatives, creating cohesive, multi-touch campaigns that align with business objectives and can be adapted for regional execution</li>
<li>Design themed campaign frameworks that provide consistent global campaign planning while allowing regional teams flexibility for local market customization and cultural relevance</li>
<li>Develop comprehensive campaign playbooks with creative assets, messaging guidelines, channel strategies, and execution timelines that regional teams can implement effectively</li>
<li>Build and execute global demand generation campaigns that can be localized by regional teams, driving consistent pipeline impact</li>
<li>Lead global content syndication and top-of-funnel programs to generate high-quality leads at scale</li>
<li>Partner with BDR, field, and event marketing teams to ensure seamless execution and follow-up on global programs</li>
<li>Oversee development and optimization of nurture and drip campaigns, with measurable reporting on engagement, conversion, and pipeline contribution</li>
<li>Collaborate with digital marketing to ensure programs around paid search, GEO/SEO, and paid social map to global programs</li>
<li>Manage lead flow processes end-to-end with precision, ensuring follow-up, routing, and tracking are executed flawlessly</li>
<li>Own and deliver against pipeline generation targets with a rigorous focus on metrics, ROI, and attribution</li>
<li>Represent marketing on the executive-level pipeline council, aligning on priorities and progress with sales leadership</li>
<li>Develop and manage customer advocacy programs including case studies, references, user groups, and community engagement</li>
<li>Create and execute cross-sell and upsell campaigns measured by pipeline and revenue impact</li>
<li>Manage a small global team with clear priorities, accountability, and professional growth opportunities</li>
</ul>
What We Need From You
<ul>
<li>8&ndash;12+ years of B2B demand generation and customer marketing experience</li>
<li>Bachelor's degree preferred; MBA a plus</li>
<li>Demonstrated success leading global campaigns and programs that deliver measurable pipeline results</li>
<li>Strong executive presence with ability to represent marketing in senior-level forums</li>
<li>Experience managing and developing a high-performing team</li>
<li>Track record of tight alignment with sales, BDR, and field teams</li>
<li>Unique ability to balance deep analytical work with creative development</li>
<li>Data-driven approach with deep analytical skills and proven ability to optimize based on metrics and ROI</li>
<li>Customer marketing experience including advocacy, references, and cross-sell/upsell program success</li>
<li>Proven ability to work effectively across global markets, time zones, and cultural differences</li>
<li>High sense of urgency, adaptability, and willingness to be hands-on</li>
<li>Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire</li>
</ul>
What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!
<ul>
<li>Flexible Time-Off</li>
<li>Comprehensive Health, Dental and Vision benefits</li>
<li>401(k) with employee sponsored match</li>
<li>Bi-Weekly Meeting Free Days</li>
<li>Mentoring Programs</li>
<li>Globally recognized Training and Development programs</li>
<li>Tuition Reimbursement, Time off to Volunteer, Charitable Giving Match, and more!</li>
</ul>
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries - including half the Fortune 500 - trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.</div>

Director, Global Demand Generation & Customer Marketing

GE HealthCare

<div><h1 class="jobSectionHeader">Job Description Summary</h1>
Africa Customer Experience Leader is responsible for the definition and execution of the customer satisfaction and experience programs across Africa. This role drives Customer Service Center Processes, Customer Experience and Customer Problem/Complaint Escalation Processes and Programs, FMI execution and Recall FMI linearity across Africa. It combines operational leadership, digital tool deployment, customer advocacy, training coordination, and strategic account support to ensure a seamless and impactful service experience.<h1 class="jobSectionHeader">
Job Description</h1><h2 class="jobSectionHeader">
Scope &amp; Strategic Focus</h2><ul><li>
Lead strategic initiatives to elevate service center excellence across Africa.</li><li>
Align processes, share best practices, and enhance agent performance visibility.</li><li>
Support the Product Service GM by connecting global and regional teams across commercial, product, service, and marketing functions.</li></ul><h2 class="jobSectionHeader">
Customer Experience &amp; Escalation Management</h2><ul><li>
Drive escalation culture and execution, ensuring timely resolution of CSO cases.</li><li>
Manage CSO cases, coordinate cross-functional resolution, maintain documentation, and ensure compliant customer communication.</li><li>
Own customer experience and complaint escalation programs across Africa.</li><li>
Oversee Field Modification Instructions (FMI) execution, ensuring timely closure and regulatory compliance.</li><li>
Monitor long-open jobs and FMI actions to ensure resolution and satisfaction.</li><li>
Maintain customer satisfaction tools with updated action plans and statuses.</li><li>
Ensure process alignment and promote adherence to enhance service efficiency.</li><li>
Create visibility for management and teams to drive transparency and continuous improvement.</li><li>
Facilitate communication between regional and LCT teams on process changes and initiatives.</li></ul><h2 class="jobSectionHeader">
Tools &amp; Systems Deployment</h2><ul><li>
Promote and coordinate deployment of GEHC digital CX tools (AgentX, myGEHC Experience, Genesys).</li><li>
Drive adoption and effective utilization across internal teams.</li></ul><h2 class="jobSectionHeader">
Performance Monitoring &amp; Continuous Improvement</h2><ul><li>
Own and track key service center KPIs, including productivity and operational metrics.</li><li>
Lead CSAT process across Africa, ensuring consistent measurement and follow-up.</li><li>
Analyze feedback and resolution times to identify improvement opportunities.</li><li>
Drive continuous improvement initiatives for service and customer experience.</li></ul><h2 class="jobSectionHeader">
Voice of the Customer</h2><ul><li>
Represent the operational voice of the customer, translating feedback into actions.</li><li>
Manage hot cases and maintain updated workflows and action plans.</li><li>
Escalate concerns from surveys and customer interactions.</li></ul><h2 class="jobSectionHeader">
Cross-Functional Collaboration</h2><ul><li>
Partner with Parts &amp; Fulfilment to address parts-related issues impacting CX.</li><li>
Support MCTs with improvement actions and escalate critical issues.</li><li>
Advocate for customers in parts-related matters to ensure visibility and resolution.</li></ul><h2 class="jobSectionHeader">
Training Coordination</h2><ul><li>
Track and coordinate EHS, quality, and technical trainings across Africa.</li><li>
Collaborate with MCTs to identify training needs and ensure compliance.</li><li>
Maintain training roadmaps aligned with installed base and service needs.</li></ul><h2 class="jobSectionHeader">
Strategic Account Management</h2><ul><li>
Ensure hyper support for strategic accounts in collaboration with MCTs.</li><li>
Lead quarterly reviews focused on CX, escalations, and service delivery.</li><li>
Resolve strategic account escalations and ensure visibility to leadership.</li><li>
Monitor and engage proactively to protect satisfaction of high-value accounts.</li><li>
Define and improve service delivery processes for strategic customers.</li><li>
Advocate for CSL investments to support strategic account performance.</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li>
Bachelor&rsquo;s degree in Business, Engineering, or related field</li><li>
5+ years of experience in customer service operations, preferably in a regional or multi-country role</li><li>
Proven track record in escalation management and cross-functional coordination</li><li>
Strong understanding of service delivery processes and digital tools</li><li>
Excellent verbal, written and communication skills in English &amp; Arabic</li></ul><h2 class="jobSectionHeader">
Preferred Skills</h2><ul><li>
Experience with GEHC tools (AgentX, myGEHC Experience, Genesys) is a strong advantage</li><li>
Excellent communication and stakeholder management skills</li><li>
Analytical mindset with a focus on KPIs and continuous improvement</li><li>
Ability to work independently and lead initiatives across diverse teams</li></ul><h2 class="jobSectionHeader">
Inclusion and Diversity</h2>
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.
Our total rewards are designed to fuel your ambition by providing the flexibility and support you need to turn your ideas into impactful realities. Our compensation and benefits align with what you'd expect from an organization of global reach and scale. You'll find yourself surrounded by career opportunities in a culture that fosters care, collaboration, and support.
#LI-AK3<h1 class="jobSectionHeader">
Additional Information</h1><div><div><div><div><div><div><div>
Relocation Assistance Provided: No</div></div></div></div></div></div></div></div>

Customer Experience Leader, AFRICA

SoFi

<div>
 
 Employee Applicant Privacy Notice
 
 
 
 
 Who we are:
 
 
 
 Shape a brighter financial future with us.
 
 
 Together with our members, we&rsquo;re changing the way people think about and interact with personal finance.
 
 
 We&rsquo;re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we&rsquo;re at the forefront. We&rsquo;re proud to come to work every day knowing that what we do has a direct impact on people&rsquo;s lives, with our core values guiding us every step of the way.
 
 Join us to invest in yourself, your career, and the financial world.
 
 
 
 
 
 The Role:
 
 
 
 
 As a Member Advocacy Specialist, you will be responsible for researching, resolving, and managing regulatory and other high-risk complaints in accordance with SoFi policies, banking regulations, laws, and regulatory requirements. This individual will also be responsible for collaborating and influencing internal stakeholders, including legal, compliance, risk management, and business units to resolve complaints.
 
 
 In addition to regulatory and high-risk complaint management and resolutions, this person will be responsible for ensuring member advocacy and continuous improvement by identifying and mitigating potential compliance and risk issues. This person will also continuously learn regulatory laws and banking regulations to ensure the complaints are closed with accuracy and complete information.
 
 
 
 
 What You&rsquo;ll Do:
 
 
 
 
 
 <ul>
 <li>
 Manage and oversee the resolution process for regulatory and high-risk complaints
 </li>
 <li>
 Analyze the regulatory and high-risk complaints to determine the most appropriate course of action to ensure compliance with all applicable SoFi policies, banking regulations, laws, and regulatory requirements
 </li>
 <li>
 Serve as an escalation point for complaints unable to be resolved in other channels
 </li>
 <li>
 Maintain personal and team accountability for productivity and efficiency
 </li>
 <li>
 Manage multiple issues/cases simultaneously
 </li>
 <li>
 Work autonomously and make decisions to ensure proper complaint handling and risk management
 </li>
 <li>
 Effectively communicate, collaborate, and influence internal stakeholders, including legal, compliance, risk management, and business units on solutions for regulatory complaints
 </li>
 <li>
 Prepare documentation, reports, and correspondence related to regulatory complaints for internal and external purposes
 </li>
 <li>
 Identify potential compliance and risk issues in relation to regulatory complaints for the betterment of the overall member experience
 </li>
 <li>
 Advocate as the &ldquo;voice of the member&rdquo; to SoFi. Proactively make recommendations to address the root cause of regulatory and high-risk risk complaints by leveraging escalation contacts and processes
 
 
 
 </li>
 </ul>
 
 
 What You&rsquo;ll Need:
 
 
 
 
 
 <ul>
 <li>
 Minimum of 1 year of customer escalation experience in the financial services industry
 </li>
 <li>
 Familiarity with regulatory complaint resolution processes and procedures experience preferred
 </li>
 <li>
 Intermediate knowledge of banking regulations, laws, and regulatory requirements, with a focus on regulatory complaint resolution
 </li>
 <li>
 Proven ability to make sound judgments in resolving member issues while providing excellent customer service
 </li>
 <li>
 Possess analytical skills and attention to detail, with the ability to analyze complex regulatory issues and develop practical solutions
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to effectively communicate with internal stakeholders and regulatory authorities
 </li>
 <li>
 Ability to work independently and collaboratively in a fast-paced, dynamic environment
 </li>
 <li>
 Proven track of organizational skills, with the ability to manage multiple priorities and deadlines effectively
 
 
 
 </li>
 </ul>
 
 Compensation And Benefits
 
 
 
 The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate&rsquo;s experience, skills, and location.
 
 
 To view all of our comprehensive and competitive benefits, visit our
 
 Benefits at SoFi
 
 page!
 
 
 SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
 
 
 The Company hires the best qualified candidate for the job, without regard to protected characteristics.
 
 
 Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
 
 
 New York applicants: Notice of Employee Rights
 
 
 SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
 
 
 Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
 
 
 
 Internal Employees
 
 
 
 If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
</div>

Member Advocacy Specialist

Intuit

<div><h2 class="jobSectionHeader">Overview</h2>
We are seeking a highly organized, proactive, and strategically-minded Principal to play a vital role in scaling the Intuit Lighthouse program. This individual will be responsible for leading the strategy, planning, and execution of high-impact customer events to ensure seamless customer engagements. This role requires exceptional organizational and communication skills, and the ability to thrive in a highly matrixed, cross-functional team environment. You will contribute significantly to the program's overall success by demonstrating strong leadership potential and strategic thinking, aligned with program goals. 
Responsibilities<ul><li>
Lead the end-to-end planning, coordination, and execution of Lighthouse small to large scale events with customers and accounting firms, establishing and maintaining a standard process.</li><li>
Drive personalized customer journeys for events, structuring sessions towards thought-leadership and gathering actionable customer feedback.</li><li>
Develop and execute comprehensive customer event communication plans for events, including save-the-date messages, invitations, event websites, teasers, and post-event follow-ups.</li><li>
Lead event decision-making processes, including evaluating requests from the executive team or self-initiated within Lighthouse, determining budget needs, securing approvals, and owning financial project management.</li><li>
Strategically vet availability of key Intuit leaders and external factors for optimal event timing.</li><li>
Define event KPIs aligned with Lighthouse goals, determine desired attendee outcomes, and draft comprehensive agenda frameworks.</li><li>
Oversee customer selection and registration processes, including creating wish lists, managing attendee considerations, exploring registration platforms, and establishing contingency plans for attendee goals.</li><li>
Manage all event project management artifacts, including workback timelines of critical milestones, DACE (roles &amp; responsibilities) documents, and risk management/contingency plans.</li><li>
Collaborate with legal teams to ensure compliance, reviewing MSAs, SOWs, and managing likeness/releases for content capture.</li><li>
Develop and execute comprehensive customer communication plans for events, including save-the-date messages, invitations, event websites, teasers (sizzle reels, confirmed speakers, agenda previews), agenda customization, &quot;Know Before You Go&quot; guides, and post-event follow-ups.</li><li>
Lead production pre-production efforts, including identifying event types (panels, fireside chat, peer-to-peer, breakouts), venue/room booking, establishing look &amp; feel, coordinating fabrication, stagecraft, seating, and all food &amp; beverage needs (catering, bar, coffee cart, off-site meals).</li><li>
Manage event programming, including session length, style, Q&amp;A, interactivity, and comprehensive speaker preparation, including rehearsals and content validation. Explore &quot;Whizbang&quot; elements such as unconferences, AMA modules, product reveals, and interactive elements.</li><li>
Oversee content capture strategies for events, including production plans, testimonials, photography, and post-production utilization.</li><li>
Coordinate extensive internal outreach and scheduling with Executives, C-Suite, PD teams, Marketing, and the Lighthouse team to ensure seamless participation and alignment.</li><li>
Manage all on-site event operations, including attendee arrivals, check-in, badging, gifting, wayfinding, recharging stations, and special needs considerations.</li><li>
Conduct post-event retrospectives, collect feedback (&quot;Gold Star&quot; evaluation), translate achievements into highlight documents, and perform budget reconciliation.</li><li>
Proactively identify and resolve roadblocks before they become major issues, whether navigating product challenges, streamlining integrations, or advocating for customer needs internally.</li><li>
Act as a trusted consultant, providing expert guidance, best practices, and thought leadership to help clients achieve their goals, mastering Intuit's product ecosystem.</li><li>
Build genuine relationships with key client stakeholders, including executive-level contacts, to understand their priorities, pain points, and desired business outcomes.</li><li>
Bridge the gap between product and business value, clearly articulating how Intuit solutions can help customers overcome challenges and achieve tangible results.</li><li>
Manage a comprehensive data set of Lighthouse customers, tracking engagement activities, frequency, and overall health.</li><li>
Skillfully manage challenging stakeholder dynamics and navigate conflicts to reach positive outcomes.</li></ul> 
Qualifications<ul><li>
Bachelor's degree in Business Administration, Project Management, Communications, or a related field or equivalent work experience.</li><li>
10+ years of progressive experience in customer event management, customer engagement, event management, or program management, preferably within a SaaS or B2B technology company</li><li>
Proven ability to strategically manage multiple complex projects simultaneously, prioritize effectively under pressure, and consistently meet deadlines.</li><li>
Strong analytical and problem-solving skills with a demonstrated ability to extract actionable insights from large datasets using advanced functions</li><li>
Exceptional written and verbal communication skills, with extensive experience communicating effectively with executive-level stakeholders and adapting communication style to diverse audiences.</li><li>
Proficiency in project management methodologies (Agile, Waterfall) and experience using project management software (e.g., Asana, Jira, Monday.com).</li><li>
Strong interpersonal skills and the ability to build and maintain strong, genuine relationships with internal and external stakeholders at all levels, demonstrating leadership and influence.</li><li>
Experience working within a customer-centric organization and a highly matrixed environment is highly desirable.</li><li>
Strong organizational skills and meticulous attention to detail, with a proven track record of ensuring nothing slips through the cracks when managing high volumes of interactions.</li><li>
Demonstrated expertise in strategic planning and customer segmentation, tailoring engagement based on specific needs.</li><li>
Experience with developing and managing customer advocacy programs or initiatives. Bonus Points</li><li>
Experience working with upper-mid-market clients.</li><li>
Familiarity with the accounting or financial software industry, or experience using QuickBooks/FinTech products.</li><li>
Experience with CRM systems (e.g., Salesforce, HubSpot) and leveraging them to manage customer relationships and track engagement.</li><li>
Demonstrated expertise in social media strategy and execution, including content creation and campaign management, related to B2B customer success.</li></ul> 
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: 
Bay Area California: 169,500 - 229,500</div>

Lighthouse Principal Customer Event & Engagement Manager

Rockwell Automation

<div>Rockwell Automation is a global technology leader focused on helping the world&rsquo;s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that&rsquo;s you we would love to have you join us!
Job Description
Job Description
<h3 class="jobSectionHeader">Position Summary:
</h3>As a Customer Care Representative, you are passionate about customer service and resolving issues to deliver a great customer experience every time! You are excited about working in a environment, where no two days are the same, embracing change and thriving on the challenge of delivering the best possible outcomes for customers. You will manage the facilitation of contract requests and software orders, allowing Rockwell Automation to meet the urgent demands of our global customers. Additionally, you will be focused on identifying process improvement opportunities and helping bring those opportunities to implementation.
You will be reporting to the Supervisor Customer Care, Software Portal, APAC and have a hybrid schedule working in Noida, India.
<h3 class="jobSectionHeader">Your Responsibilities:
</h3><ul><li>Solve customer issues using a positive, prioritizes customer needs with a solution-oriented mindset.
</li><li>Identify customer needs and respond with urgency.
</li><li>Work with others to determine alternative solutions that exceed customer expectations.
</li><li>Be a subject matter expert on business systems used to process and support contracts and orders.
</li><li>Identify trends through analysis and escalating to the proper channel.
</li><li>Collaborate with Specialists and Business Process Owners to develop best practices.
</li></ul><h3 class="jobSectionHeader">The Essentials - You Will Have:
</h3><ul><li>Minimum 4-5 Years of experience.
</li><li>Bachelor's Degree in Business, Management or equivalent.
</li><li>You are ethical, thoughtful, optimistic.
</li><li>Experience building relationships with main partners for each assigned customer.
</li><li>Can identify the urgency of tasks and Experience assessing severity of support requests and escalate based on severity accordingly.
</li><li>Energised by the opportunity to handle challenges in a evolving workplace.
</li><li>You have computer skills and can quickly navigate multiple business systems to process requests within specified Service level agreements.
</li><li>Systematic thinker with Experience documenting customer issues in detail and a quick to pivot and grow in fast-changing tech environments.
</li></ul><h3 class="jobSectionHeader">The Preferred - You Might Also Have:
</h3><ul><li>Experience evaluating systems for positive end-to-end customer experience and results-oriented mindset.
</li><li>SAP, Salesforce tool experience.
</li><li>Willingness to collaborate with team and provide feedback
</li></ul><h3 class="jobSectionHeader">What We Offer:
</h3>Our benefits package includes &hellip;
<ul><li>Comprehensive mindfulness programs with a premium membership to Calm
</li><li>Volunteer Paid Time off available after 6 months of employment for eligible employees.
</li><li>Company volunteer and donation matching program &ndash; Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
</li><li>Employee Assistance Program
</li><li>Personalized wellbeing programs through our OnTrack program
</li><li>On-demand digital course library for professional development
</li></ul>... and other local benefits
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
#LI-Hybrid or #LI-AE1
Rockwell Automation&rsquo;s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.</div>

Customer Care Advocate

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