customer advocacy manager

Elevenlabs

<div><h2 class="jobSectionHeader">About ElevenLabs</h2>
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. 
 
We have expanded from voice into three main platforms:<ul><li>
ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.</li><li>
ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.</li><li>
ElevenAPI gives developers access to our leading AI audio foundational models.</li></ul>
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.<h2 class="jobSectionHeader">
How we work</h2><ul><li>
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.</li><li>
Impact not job titles: We don&rsquo;t have job titles. Instead, it&rsquo;s about the impact you have. No task is above or beneath you.</li><li>
AI first: We use AI to move faster with higher-quality results. We do this across the whole company&mdash;from engineering to growth to operations.</li><li>
Excellence everywhere: Everything we do should match the quality of our AI models.</li><li>
Global team: We prioritize your talent, not your location.</li></ul><h2 class="jobSectionHeader">
What we offer</h2><ul><li>
Innovative culture: You&rsquo;ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what&rsquo;s possible.</li><li>
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.</li><li>
Learning &amp; development: ElevenLabs proactively supports professional development through an annual discretionary stipend.</li><li>
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.</li><li>
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.</li><li>
Co-working: If you&rsquo;re not located near one of our main hubs, we offer a monthly co-working stipend.</li></ul><h2 class="jobSectionHeader">
About the role</h2>
We're hiring a B2B marketer to build the partner marketing and customer advocacy motion for ElevenAgents, our platform for deploying voice and chat agents at enterprise scale.
ElevenAgents is deployed across enterprises in every major industry, at companies ranging from high-growth startups to a significant share of the Fortune 500. One week you might be running a joint program with a technology partner at CCW, drawing on a shared MDF budget. Next, you're turning a customer's deployment into a case study that moves the next deal forward. You'll build programs that give customers and partners a reason to publicly champion ElevenLabs - from the people using the product every day to the executives signing the checks.
The goal is to 11x the return we get from our partner and customer relationships.<h2 class="jobSectionHeader">
Requirements</h2><ul><li>
Have run partner co-marketing and/or customer advocacy programs at a high-growth B2B company, and know what moved the needle.</li><li>
Are a natural storyteller and strong writer who can shape narratives for any audience, from a case study to a conference keynote.</li><li>
Understand what it takes to build genuine advocacy at enterprise scale - identifying the right customers and partners, earning their trust, and making it easy for them to say yes.</li><li>
Can measure what you build and communicate results clearly to leadership.</li><li>
Work well without much process - this role is being built from scratch, and needs someone who sets their own priorities and moves fast.</li><li>
Bonus: Experience marketing AI agents, contact center technology, or developer tooling.</li></ul><h2 class="jobSectionHeader">
Growth Potential</h2>
We believe in hiring the best talent in the world to make an impact in the right role at the right time. At ElevenLabs, strong performance creates opportunities for growth. Here are some of the career paths you can expect after excelling in this role:<ul><li>
Excel in the partner motion and there's a clear path to leading partner marketing for ElevenAgents.</li><li>
Go deep on customer advocacy and you can own the full customer marketing function.</li><li>
For those who want to go wider, there's a path to a broader B2B marketing lead position as ElevenLabs scales.</li></ul><h2 class="jobSectionHeader">
Location</h2>
This role is remote-first, so it can be executed from anywhere in North America with the ability to operate in PT or ET timezones. If you prefer, you can work from our offices in New York or San Francisco. 
 
#LI-Remote</div>

B2B Marketing - North America Generalist

Wellness Docs

Case Manager (Full-Time) &ndash; Wellness Clinic | Patient Advocacy | Consultative SalesLocation: 11123 Montgomery Rd, Cincinnati, OH 45249Pay: $18 &ndash; $26 per hour + Weekly Bonus/Incentives + CommissionJoin a Fast-Growing Wellness Clinic Focused on Guiding Patients to Health TransformationsWellness Docs is redefining healthcare through a functional, patient-centered approach. We specialize in physical therapy, rehabilitation, chiropractic care, IV therapy, hormone optimization, and holistic medicine, helping patients recover faster, move better, and live their healthiest lives.We&rsquo;re looking for a Case Manager with a strong sales background who is confident, persuasive, and compassionate. In this role, you aren't just managing files&mdash;you are the primary advocate helping patients commit to their care plans. You will blend clinical coordination with consultative sales to ensure patients choose the best path for their long-term recovery.What You&rsquo;ll Do &amp; Key Responsibilities<ul><li>Meet with patients to present personalized care plans recommended by our providers</li><li>Utilize consultative sales techniques to help patients understand the value of their treatment</li><li>Confidently handle objections and address concerns regarding care, timing, and finances</li><li>Manage the patient onboarding process and ensure a smooth transition into active care</li><li>Track patient compliance and follow up with those who have paused their treatment</li><li>Coordinate with the medical and billing teams to ensure all care plans are financially viable</li><li>Act as the main point of contact for patient questions regarding their journey at Wellness Docs</li><li>Drive clinic growth by hitting conversion targets and maintaining high patient retention</li></ul>Qualifications<ul><li>2+ years of experience in sales, consultative sales, or high-ticket retail required</li><li>Previous experience in healthcare case management or patient coordination is a major plus</li><li>Exceptional closing skills and the ability to discuss financial commitments comfortably</li><li>Strong emotional intelligence and the ability to build trust quickly</li><li>Highly organized with the ability to manage a pipeline of multiple patients</li><li>Passion for health, wellness, and functional medicine</li><li>Results-oriented mindset with a drive to exceed performance goals</li></ul>Why Join Wellness Docs Initiatives<ul><li>Be part of a rapidly growing wellness and functional medicine clinic</li><li>High earning potential with a base pay plus performance-based commission</li><li>Play a direct role in changing lives by helping patients say &quot;yes&quot; to their health</li><li>Opportunities for career growth into senior management or sales leadership</li><li>Work alongside a supportive, high-energy healthcare team</li></ul>Why You&rsquo;ll Love Working With Us as a Case Manager:Bonuses &ndash; We value your results! Weekly performance incentives, commission, and attendance bonuses.Exceptional Benefits &ndash; Comprehensive health, dental, 401(k), and more!Paid Time Off &ndash; Enjoy time to rest, recharge, and maintain work-life balance.Flexible Scheduling &ndash; Find the work-life balance you need.Career Development &ndash; Advanced sales training and professional development opportunities!Supportive Team Culture &ndash; A positive, team-centered atmosphere with encouraging leadership.We&rsquo;re Looking For:<ul><li>A &quot;people person&quot; who is equally comfortable with clinical care and sales targets</li><li>A motivated professional who thrives on hitting goals and seeing patient success</li><li>Someone who can represent the Wellness Docs brand with authority and empathy</li><li>A background in fitness sales, medical sales, or luxury services preferred</li></ul>Start Your Journey with UsIf you&rsquo;re a sales-minded professional who wants to use your skills to make a real difference in healthcare, we want to hear from you.Apply today and take the next step with Wellness Docs.Pay: $18.00 - $28.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Case Manager (Full-Time) – Wellness Clinic | Patient Advocacy | Consultative Sales

Asana

<div>
 The Asana Marketing team is responsible for fueling business growth and building a brand customers love. We create campaigns and content to attract new accounts and inspire current ones to grow with us. We continue to grow, with a global team focused on revenue and field marketing, product marketing, brand and content creation, advertising, and lifecycle marketing.
 
 
 The Customer Marketing and Advocacy team is dedicated to building and scaling programs that place our customers at the center of Asana's marketing strategy. We cultivate strategic relationships that drive insights and engagement that will shape the future of our product and business.
 
 
 We are seeking an experienced and passionate marketer to cultivate the inspiring stories of how customers achieve their missions with Asana and infuse them into the heart our marketing work.
 
 
 This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.
 
 
 
 What You'll Achieve:
 
 
 
 <ul>
 <li>
 Manage and execute the global Customer Advisory program, including executive Customer Advisory Boards (CABs) for AMER and EMEA cohorts, as well as a global customer product council. This includes developing recruitment strategies, managing membership, collaborating on high-impact session content, and overseeing event experiences.
 </li>
 <li>
 Partner closely with Marketing, Sales, and Customer Success to identify strategic Asana customers and use cases. Translate these successes into compelling, multi-format engagements, such as case studies, customer films, event speaker engagements, advertising, and media opportunities, that directly support Asana&rsquo;s key marketing narratives.
 </li>
 <li>
 Act as a primary liaison between customers and the marketing organization, sourcing the right customers for the right engagement opportunities.
 </li>
 <li>
 Work with Revenue and Marketing teams to drive the ongoing adoption of customer content across the organization. Establish and manage a feedback process to ensure continuous programmatic improvements and keep the team at the forefront of customer marketing trends.
 
 
 </li>
 </ul>
 
 About You:
 
 
 
 <ul>
 <li>
 10+ years of experience in Marketing or Public Relations, including at least 5 years in a core customer-facing role (Customer Marketing, Content Marketing, Product Marketing, or Campaigns) focused on developing deep customer relationships and compelling stories.
 </li>
 <li>
 Proven experience coordinating or facilitating technology Customer Advisory Boards (CABs). B2B SaaS work experience is a strong asset.
 </li>
 <li>
 A strong, collaborative relationship builder skilled at partnering cross-functionally (Sales, Success, Product) to identify and secure the best customer stories that align with business needs.
 </li>
 <li>
 A deep commitment to ensuring exceptional customer experiences for those who participate in marketing engagements.
 </li>
 <li>
 Experience with integrating AI into marketing workflows
 </li>
 <li>
 A skilled marketer with a passion for customer storytelling that directly supports measurable business outcomes.
 </li>
 <li>
 Ability to operate independently, manage multiple priorities effectively, and consistently deliver great results.
 </li>
 <li>
 Ability to travel for customer events and marketing activities.
 
 
 </li>
 </ul>
 At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.
 
 
 
 What We&rsquo;ll Offer
 
 
 
 Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.
 
 
 For this role, the estimated base salary range is between $165,000 - $185,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.
 
 
 In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
 
 
 We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:
 
 
 <ul>
 <li>
 Mental health, wellness &amp; fitness benefits
 </li>
 <li>
 Career coaching &amp; support
 </li>
 <li>
 Inclusive family building benefits
 </li>
 <li>
 Long-term savings or retirement plans
 </li>
 <li>
 In-office culinary options to cater to your dietary preferences
 
 
 </li>
 </ul>
 These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
 
 
 
 About Us
 
 
 
 Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
 
 
 
 Join Asana&rsquo;s Talent Network
 
 to stay up to date on job opportunities and life at Asana.
 
 
</div>

Customer Marketing and Advocacy Manager

Luxury Presence

<div><div>Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company on track to hit $100M in annual recurring revenue in the next six months. More than 87,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.</div><div></div><h3 class="jobSectionHeader"> 
The opportunity:</h3>

We are seeking a Community Manager to step into a critical role during a pivotal stage of this community&rsquo;s development. This is not simply a continuity hire; this role will be instrumental in guiding the community through its beta phase and ensuring a seamless path toward pre-launch readiness.

This position sits at the intersection of community engagement, customer advocacy, and product feedback. You will be responsible for maintaining and advancing the community experience while actively driving beta feedback loops, iterating on programming, and ensuring the community is positioned for a successful official launch.

Given the timing, this role requires both strategic thinking and hands-on execution; someone who can step in quickly, build trust with members, and ensure momentum is not only maintained but accelerated during this critical go-to-market phase.

This is a temporary position expected to last approximately 5 months, with potential for extension depending on business needs.

If you&rsquo;re a relationship-builder who thrives in fast-moving environments and is excited to help shape and launch a high-impact community experience, this is an opportunity to play a meaningful role at a defining moment.
<h3 class="jobSectionHeader">
Here&rsquo;s what we&rsquo;re looking for:</h3>

Your Skillset:
<ul>
<li>Exceptional communication skills with a clear, confident, and warm tone
</li>
<li>Strong community-building instincts; able to foster connection and shared purpose among diverse user groups
</li>
<li>Experience with community management platforms, ideally Circle or similar
</li>
<li>Operational mindset with strong project management and prioritization abilities
</li>
<li>Analytical thinking: able to track engagement trends and translate feedback into insights
</li>
<li>Familiarity with marketing, social, and CRM tools such as HubSpot 
</li>
</ul>Your Experience:
<ul>
<li>2&ndash;5 years in a community building role, ideally within real estate or working with entrepreneurs (e.g. creators, freelancers, founders, etc.)
</li>
<li>Demonstrated success in launching, growing, and managing online communities
</li>
<li>Proven ability to lead programs and initiatives with minimal oversight
</li>
<li>Cross-functional collaboration experience across marketing, product, and support</li> 
</ul>
<h3 class="jobSectionHeader">Here are your responsibilities and expected outcomes:</h3>

Community Engagement &amp; Beta Programming: 
Lead and execute a high-impact community experience during the beta and pre-launch phase, ensuring strong engagement, clear value delivery, and rapid iteration. Facilitate core programming, including content, events, and discussions, that drives meaningful connections and surfaces actionable insights. Continuously test, refine, and optimize formats based on member behavior and feedback, with the goal of validating what will scale for launch.

Beta Experience &amp; Member Journey: 
Guide members through a seamless and high-touch beta experience. Set clear expectations, onboard participants effectively, and ensure consistent communication throughout the beta lifecycle. Identify friction points, engagement gaps, and opportunities to elevate the experience, proactively implementing improvements to ensure strong retention and satisfaction heading into launch.

Product Feedback &amp; Iteration Loop: 
Own and operationalize tight feedback loops between the community and internal teams. Synthesize qualitative and quantitative insights from members to inform product, positioning, and go-to-market decisions. Partner closely with product, marketing, and customer success to ensure feedback is actionable, prioritized, and visibly incorporated, closing the loop with the community.

Ambassador Activation: 
Identify and activate early high-value members as potential ambassadors during beta. Pilot lightweight ambassador initiatives (e.g., content contributions, event participation, referrals) to test what resonates, laying the groundwork for a scalable program post-launch.

Operational Foundations &amp; Documentation: 
Build on and document the initial systems, workflows, and playbooks needed to scale the community post-launch. Define baseline success metrics (engagement, participation, feedback quality) and track performance throughout beta. Ensure a clear, structured handoff with insights, recommendations, and documented processes to support continued growth.
<div>
Join us in shaping the future of real estate</div><div></div><div> 
The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages.</div><div></div><div> 
We're a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.</div><div></div><div> 
Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We're backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date.</div><div></div><div> 
More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry's most powerful brokerages rely on Luxury Presence as a trusted business partner.</div><div></div><div> 
Every year since 2020, Luxury Presence has ranked on BuiltIn's Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we've received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform.</div><div></div><div> 
Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.</div>

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

Community Manager

HealthFund Solutions

<div>Reporting to the Call Center Manager, the Customer Advocate will perform a wide range of administrative and office support activities for our corporate office.
Benefits:<ul><li>
Medical, Dental, and Vision Insurance</li><li>
Life Insurance</li><li>
Short-Term and Long-Term Disability</li><li>
Critical Illness &amp; Accident Plans</li><li>
401(k) with up to 4% employer match</li></ul>
Responsibilities:<ul><li>
Answering phones, taking messages, and placing call transfers</li><li>
Making outbound calls using scripting</li><li>
Required to screen patients for financial and medical criteria</li><li>
Enter all information in our system database</li><li>
Insurance review for deductibles, copays, coinsurance and out of pocket max (as needed)</li><li>
Stay current on all new policies and procedures</li><li>
Assist with other administrative duties specific facilities per business needs as assigned</li><li>
May require occasional evenings and weekends</li><li>
Other duties as assigned</li></ul>
Requirements:<ul><li>
High School Diploma or equivalent required</li><li>
Minimum one (1) year of customer service experience (call center environment)</li><li>
Excellent communication skills- written and verbal</li><li>
Planning and organizing skills</li><li>
Attention to detail and accuracy</li><li>
High level of professionalism and customer service excellence</li><li>
Competent in Microsoft Office applications including Word, Excel, Outlook Mail, and Teams</li></ul>
Physical Abilities:
While performing the duties of this job<ul><li>
Ability to sit for long periods of time entering data into the computer</li><li>
Ability to occasionally lift up to 10 pounds</li><li>
Ability to concentrate and stay on task for long periods of time</li></ul>
NOTE: This job description is not intended to be all-inclusive. Employee may perform other duties as required to meet the ongoing needs of the organization.
All candidates must successfully pass a national background check and a 12-panel drug screening. HealthFund Solutions is a drug-free workplace.
We are an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status</div>

Customer Advocate I

MedOne Benefit Solutions

<div>Position Overview:
The Team Lead (TL) is responsible for providing information to and resolving issues for our members, their physicians, and their pharmacies. The TL position supports the Member Advocates while also being the primary back up to the Member Advocate Manager.
About MedOne:
MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.
What You Will Do at MedOne:<ul><li>
Oversee a team of representatives to include mentorship and coaching, addressing conflicts and providing constructive resolutions</li><li>
Provide feedback and side-by-side coaching as necessary</li><li>
Report team members&rsquo; progress and identify training initiatives which supports performance standards, employee growth, and member satisfaction</li><li>
Assist in program and process development, implementation, and communications</li><li>
Monitor concurrent and retrospective calls to identify training needs; discuss findings with team members and provide direction and training</li><li>
Review outcomes of member surveys; create and execute training initiatives addressing improvement areas</li><li>
Create, develop, and maintain policy and procedure documentation</li><li>
Handle and de-escalate member inquires in a calm and educational manner</li><li>
Resolve difficult customer inquiries and coach staff regarding de-escalation techniques, time management and customer service skills</li><li>
Assist management with quarterly and annual team goals</li><li>
Conduct annual Performance evaluations, and one-on-ones with direct reports</li><li>
Monitor team breaks &amp; scheduling</li><li>
Align with, and support MedOne&rsquo;s Core Values</li></ul>
What you will bring to MedOne:<ul><li>
 Minimum of a two-year college degree or working experience in related field</li><li>
Strong knowledge of Microsoft Office products, including Word, Excel and Teams</li><li>
Must possess a current Pharmacy Technician Certification</li><li>
Excellent customer service skills</li><li>
Motivated to understand pharmacy benefit management, including pharmaceutical drugs and drug therapies and share this knowledge to broaden skillset of team</li><li>
Strong listening, verbal, and written communication skills which convey understanding and clarity</li><li>
Highly skilled in working through difficult conversations with members, external parties, and direct reports while maintaining composure, showing empathy, and displaying active listening skills</li><li>
Demonstrated ability to effectively and efficiently resolve member inquiries and issues</li><li>
Work effectively in a team environment</li><li>
Must be timely, dependable and must notify supervisor of schedule changes</li><li>
Must demonstrate professionalism while maintaining discretion with sensitive interdepartmental information</li></ul>
Why Join MedOne?<ul><li>
Competitive salary and bonuses that reward your performance.</li><li>
Comprehensive health, dental, and vision insurance.</li><li>
401(k) with company match to secure your future.</li><li>
Generous paid time off and holidays.</li><li>
Opportunities for professional growth and development.</li><li>
A vibrant and collaborative work culture.</li></ul>
Location: We have offices in either Dubuque, IA, or Kansas City, MO, or the position can be remote within the United States.
Employment Type: Full-Time, Hourly
Hours: Hours may vary within our normal business hours.
Reports to: Member Advocate Manager
How to Apply: If you're enthusiastic about helping others and eager to join a dynamic team, especially if you have a CPhT certification, we&rsquo;d love to hear from you. Apply now and take the first step toward a rewarding career at MedOne! You can submit your application through our careers page.
MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Offers are contingent on passing a background check and drug screen.</div>

Member Advocate Team Lead

Safelite

<div><h2 class="jobSectionHeader">Job description
</h2><div><div>The Customer Advocate is one of Safelite&rsquo;s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.
What You&rsquo;ll Get<ul><li>
Competitive weekly base pay starting at $21/hour.</li><li>
A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.</li><li>
Up to $5,250 annually in tuition reimbursement.</li><li>
Paid training and all the tools and resources you'll need to be successful.</li><li>
View all our health, wealth and life offerings at www.safelitebenefits.com.</li></ul>
What You&rsquo;ll Do<ul><li>
Welcome in-shop customers and resolve customer concerns quickly and efficiently - without breaking a sweat - often coming up with creative solutions.</li><li>
Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.</li><li>
Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.</li><li>
Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.</li><li>
Review orders from the national contact center and manage dealer part orders and special accounts.</li><li>
All other duties as assigned.</li></ul>
What You&rsquo;ll Need<ul><li>
High School Diploma/GED/Equivalent required.</li><li>
Experience: 1-3 years telephone operations or business administration experience required.</li><li>
Ability to provide world class customer service in a changing, fast-paced operation.</li><li>
Present a professional appearance and wear personal protective equipment.</li><li>
Ability to travel up to 10%.</li></ul>
#LI-JF1</div><div>
This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.
This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job&rsquo;s essential duties because of an ADA disability.
Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.
-</div><div>
Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching &quot;Find Open Jobs&quot;.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we&rsquo;re proud to be an equal opportunity employer. Learn more at Careers http://safelite.com/Careers
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job&rsquo;s essential duties because of an ADA disability.</div></div></div>

Customer Advocate

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