customer advocate

Hays

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  Job Title: Customer Care Advocate
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  Location: Fully Remote from California (must live in California)
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  Contract Role
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  Start Date: TBD
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  Role Value Proposition
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  As a leader in insurance, Client never underestimates the significance of the impact made by associates. We are actively hiring Customer Care Advocates for our Dental team! As a Customer Care Advocate, you will receive in-bound customer service inquiries via the telephone and/or email and resolve problems by putting customers at the heart of all you do. The successful candidate will leverage effective listening skills, mindfulness, strong intellectual curiosity, and an honest desire to be effective and ensure each customer experience is exceptional. With an understanding of the customers&rsquo; needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.
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  <br/>
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  Key Responsibilities
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  <br/>
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  &bull; Virtual roles work from a home office.
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  &bull; Respond to dental customer requests via telephone or email, providing excellent service to customers who have insurance products or benefit plans.
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  &bull; Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
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  &bull; Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
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  &bull; Enhance and strengthen the relationship between the customer and using effective communication skills, keen listening skills and empathy.
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  &bull; Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer&rsquo;s inquiry.
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  &bull; Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.
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  <br/>
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  Required:
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  &bull; New hires should reside in the State of California.
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  &bull; High School Diploma or GED equivalent.
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  &bull; 1 year of experience in customer service customer (includes call center, retail, and restaurants).
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  &bull; The ability and desire to work during the hours of operation 5 AM to 8 PM PST, Monday through Friday.
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  Applicants must be flexible regarding shift worked with an understanding that shifts are based-on business need.
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  &bull; Ability to navigate across multiple computers monitors and programs (including Word, Salesforce, and Insight) at one time while conversing with a customer.
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  <br/>
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  Preferred:
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  &bull; Prior Call Center or Customer Service Representative experience is preferred.
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  &bull; Strong computer/keyboard skills (ability to type efficiently).
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  &bull; Experience handling dental or other types of insurance products.
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  &bull; Prior experience in a dental office.
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  &bull; Superb listening skills and professional oral communication skills to inspire trust and accountability though in an empathetic style which promotes a quality image of Client.
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  &bull; Previous experience with Salesforce is a plus.
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Customer Care Advocate

Traders Insurance

<p></p><div><p><b>Reliable, Local Company, Provide Full-Time Remote Job Opportunities. </b>While this position is a full-time remote position, we are looking for candidates local to the KC Metro.
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As a <b>Bilingual </b><b>Customer Care Advocate I</b>, you are responsible for delivering &ldquo;best in class&rdquo; customer service to our independent agency partners, policy holders, and other parties by answering a high volume of telephone inquiries, providing solutions, and assist with policy changes. You will need excellent analytical, problem-solving, and communication skills to gather details, investigate, and communicate potential outcomes based on standard operating procedures and underwriting guidelines. This position utilizes computerized system(s) for risk evaluation, information gathering, and evaluates data, as necessary. Successful <b>Customer</b><b> </b><b>Care</b><b> </b><b>Advocate</b><b> </b><b>I </b>has a passion for customer service excellence, thrives in a fast-paced and ever-changing environment, exhibits solid people skills with other team members, and takes ownership of their own learning and development.</p><br>
<p></p>
<p><b>
Key Accountabilities &amp; Competencies</b></p>
<ul><li>
Provide first line customer service contact for policy servicing activity utilizing call center Best Practices.</li><li>
Initiate renewal and new business processes as well as certain endorsements to determine insurability and compliance with internal guidelines and standards.</li><li>
Handle billing transactions by accepting payments by phone and communicate account status as well as cancelation, reinstatement, and endorsement activities to agents and policy holders.</li><li>
Complete screening, transactions, and prepare policy files for underwriting approval by securing information from policyholders, agents, or other parties and performing preliminary review and evaluation of the risk.</li><li>
Read, interpret, and react to documents such as policies, manuals, forms, and endorsements to understand their meaning, use, and act according to standard procedures.</li><li>
Ensure compliance of underwriting referral criteria outside of underwriting authority; affect policy underwriting by analyzing and inputting data via computerized systems.</li><li>
Make decisions to create an opportunity to improve a customer&rsquo;s experience by providing options to meet their needs, which can include a new quote when necessary.</li><li>
Work within designated authority and refer inquiries from policyholders, agents, and others to the supervisory staff as needed.</li><li>
Accurately conduct operations in compliance with quality, productivity, and regulatory standards; protect confidentiality of sensitive information and underwriting integrity.</li><li>
Foster professional relationships with internal and external customers and utilize excellent interpersonal and communication skills to promote a cohesive, pleasant work environment.</li><li>
Implement and uphold all policies of Traders Insurance along with the willingness to work hard in a fast-paced and ever-changing environment.</li><li>
Open to feedback to support your performance and development.</li></ul><div>
<ul><li>High school diploma or equivalent is required and a minimum of 2 years of relevant work experience.</li><li>
Prior experience in insurance is preferred; personal lines automobile a plus but not required.</li><li>
Demonstrated customer service experience in a demanding environment.</li><li>
Fundamental proficiency of Microsoft Word, Excel, and Outlook.</li><li>
Analytical with mindfulness to detail and ability to make decisions.</li><li>
Math aptitude is necessary to manually calculate payment details and communicate with customers.</li><li>
Ability to efficiently organize work and manage time to meet key deadlines.</li><li>
Ability to effectively communicate, verbally and in writing, and willingness to expand on these abilities.</li></ul><br>
<p><b>
Bilingual (English/Spanish) Candidates:</b></p>
<ul><li>
Excellent verbal and written communication skills in English and Spanish; experience using both languages in a professional capacity is preferred.</li></ul></div></div><p></p>

Bilingual Customer Care Advocate

FlairsTech

<div><div><div><div><p>Requirements and responsibilities</p><div><h1 class="jobSectionHeader"><b>
Job Description:</b></h1><br>
<p></p><ul><li>
Develops Healthy Customer Relationship.</li><li>
Acts as a Customer Advocate and point of contact.</li><li>
Upsell services and products with the brand image and achieves expansion targets.</li><li>
Review customer complaints and concerns and seek to improve the customer experience.</li><li>
Achieve a financial target based on customer retention and products and services expansion.</li><li>
Drive Customer Success outcomes by driving adoption and increasing active usage.</li><li>
Conduct periodic touch points to measure customer satisfaction and product deployment levels.</li><li>
Proactively review customer consumption VS purchase to help customers optimize their investment.</li><li>
Drive Customer Success outcomes by driving adoption and increasing active usage.</li><li>
Work with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, scale and mature our customers</li><li>
Maintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customers</li><li>
Work with customer to programmatically measure success &amp; operationalize business cadence through regular communication along with thoughtful Quarterly Business Reviews</li><li>
Develop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of products</li><li>
Partner with internal Account team on cross-sell, up-sell and renewal opportunities</li><li>
Collaborate with peers to share best practices on Adoption, Enablement &amp; Change Management</li><li>
Share customer success stories &amp; related ROI</li></ul><p></p><p><br>
Requirements:</p><br>
<p></p><ul><li>
Demonstrated ability to negotiate contracts and close deals.</li><li>
Exceptional communication and interpersonal skills.</li><li>
Extremely detail-oriented, thrives in an ambiguous, and at times, fast-paced environment.</li><li>
Strong organizational skills Able to multitask, prioritize tasks.</li><li>
Experienced with CRM tools like Dynamics or SalesForce and Microsoft Office Suite.</li><li>
1-3 years experience as CSR, Account Manager or Sales roles in the tech field.</li><li>
Able to speak confidently with C-level associates as well as technical personnel.</li><li>
Fluent in English, verbal and written, additional languages will be a plus.</li></ul></div></div></div></div></div><div></div>

Customer Success Representative

Great Day Improvements: A Family of Brands

<div>Overview:
<div><b>
UP TO $19 HOURLY with FULL BENEFITS + VACATION + BONUSES (IN OFFICE POSITION- NO REMOTE)</b></div><div></div><div><br>
The Customer Advocate (CA) is the facilitator between Great Day Improvements, LLC (GDI) customers and the company. This position will be cross trained in various office roles for PTO coverage as well. The CA will be empowered to provide customers with assistance in all areas of the project.</div>
Responsibilities:
<div>
1. Execution of the &ldquo;JUMP&rdquo; program to ensure customer communication is maintained throughout the project<br>
2. Main point of contact for the customer in handling a question or problem<br>
3. Keep the customer updated with timely and frequent information about progress on the project<br>
4. Facilitate customer resolutions by bringing together the appropriate GDI personnel<br>
5. Maintain Customer Call Log</div><div>
6. Other duties may be assigned</div>
Qualifications:
<div>
Applicant must have a minimum of two years&rsquo; experience in customer/client services, call center, help desk, or other applicable service related industries. Good problem-solving skills are required. Must be competent in the use of technology and be able to function proficiently in our IT systems; experience with Excel a plus. Must be well organized and have the ability to think on your feet. Must be proactive in your approach to managing customer interactions, customer expectations, and be able to work within the organization to provide the customer win-win solutions. Lastly, the CA must have great business sense and judgement.</div><div></div><div><b><br>
PERFORMANCE EXPECTATIONS:</b><br>
1. Customer resolutions within 24 hours or less<br>
2. JUMP program executed 100%<br>
3. Net score 90% or better in communication on customer service survey<br>
4. Online reviews for 10% of all installed jobs</div><div></div><div><br>
GDI is an Equal Employment Opportunity Employer</div><div><i>
#INDGDI</i></div></div>

CUSTOMER PROCESSING SPECIALIST

Keating Auto Group

Seeking individual to work with insurance companies being the advocate for the policy holder.

Claims Adjuster

Hill Kelly Dodge

<p>Hill-Kelly Dodge Chrysler Jeep RAM has an immediate opening for a BDC Service Agent / Customer Advocate.</p><p>The ideal candidate will have previous call center or customer service experience and a strong commitment to providing excellent customer care. Candidates must be organized, detail-oriented, and able to multitask in a fast-paced environment.</p><p>Schedule:<br/>Hours will vary. Our dealership is open Monday through Friday from 7:00 AM &ndash; 6:00 PM, and some Saturdays are required from 7:30 AM &ndash; 2:00 PM. This is a full-time, 40-hour-per-week position.</p><p>Competitive Pay and Excellent Benefits Available.</p><p>Responsibilities and Skills Required:</p><ul><li>Provide outstanding customer service to guests</li><li>Strong oral and written communication skills</li><li>Ability to multitask and prioritize in a busy environment</li><li>Work with minimal supervision while maintaining attention to detail</li><li>Proficiency in Microsoft Word and Excel</li><li>Previous customer service experience required</li><li>Automotive experience is a plus</li><li>Rental management experience is a plus</li></ul><p>Job Type:<br/>Full-time</p><p>Compensation:<br/>Excellent pay with benefits. Please specify your salary requirements.</p><p>Hill-Kelly Dodge Chrysler Jeep RAM is an Equal Opportunity Employer and Drug-Free Workplace.</p><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul><p>Shift:</p><ul><li>8 hour shift</li><li>Day shift</li></ul><p>Work Days:</p><ul><li>Monday to Friday</li><li>Weekends as needed</li></ul><p>Work Location: In person</p>

Full-Time Service BDC agent/Customer Service Rep

Sky Lakes Medical Center

<p>Qualifications:<br/>Required: 3 years relevant experience in clinical care setting or customer service; strong customer service skills; ability to handle difficult situations compassionately and constructively; ability to address difficult, awkward situations with tact and diplomacy; ability to manage emotions, empathize with others, and navigate interpersonal relationships effectively; excellent analytical skills, including analysis, planning, organization, and issue resolution; team player and demonstrate proven success in applying a team approach to resolve issues or accomplish goals; Ability to work with minimal supervision; ability to interact professionally and effectively in a timely manner with a wide variety of constituents, including patients, family, physicians, Sky Lakes staff, and volunteers; ability to present educational sessions for large or small groups on customer service and service recovery principles; Ability to exercise appropriate judgment even in stressful situations; and Code Gray certification by end of the month from 3 months from position start date.<br/>Preferred: Board Certified Patient Advocate credential or bachelor&rsquo;s degree with emphasis in healthcare, behavioral science, psychology, customer service or other related field.<br/></p><p>Typical Physical/Mental Demands:<br/>Must be able to sit or stand for long periods of time and be able to move to patient care areas when needed. Must be able to work under required deadlines and schedules, while being flexible to special requests and projects. Must be able to work independently, as well as with co-workers, patients, families, and physicians. Must be able to prioritize work demands and organize time efficiently. Must work well under stress.<br/></p><p>Essential Job Functions:<br/></p><p>Regularly interacts with patients, family members, physicians, leadership, hospital staff, and volunteers.<br/>Coordinates the timely response and review of patient and family concerns.<br/>Models excellent service behavior and issue resolution process.<br/>Works with staff in a supporting way to resolve issues.<br/>Maintains high visibility to staff through regular rounding.<br/>Works closely with Quality Management and Risk Management in promoting performance improvement activities and reducing hospital liability through documentation and analysis of concerns as well as prompt and caring resolution of patient and family issues.<br/>Develops a consultant relationship with all Sky Lakes departments to build and sustain a patient-focused culture, to meet customer service needs, and to improve clinical quality outcomes.<br/>Participates on committees, work groups, and process improvement teams to improve patient experience.<br/>Documents patient and visitor concerns to include synopsis of incident, actions taken to resolve, and outcome in Sky Lakes Quality Communication System.<br/>Composes letters to patients and visitors in accordance with the terms of the Sky Lakes Patient Grievance Policy and the Conditions of Participation as specified by the Centers for Medicare and Medicaid Services (CMS).<br/>Assists in development and implementation of policies and procedures.<br/>Demonstrates competence in relation to the defined mission, vision, values, and strategic plan of the organization.<br/></p><p>Marginal Job Duties:<br/></p><p>&middot; Demonstrates willingness and ability to perform additional job duties.<br/></p><p>Work Location: In person<br/></p>

Patient Advocate

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