customer advocate

Safelite

<div><h2 class="jobSectionHeader">Job description
</h2><div><div>The Customer Advocate is one of Safelite&rsquo;s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.
What You&rsquo;ll Get<ul><li>
Competitive weekly base pay starting at $21/hour.</li><li>
A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.</li><li>
Up to $5,250 annually in tuition reimbursement.</li><li>
Paid training and all the tools and resources you'll need to be successful.</li><li>
View all our health, wealth and life offerings at www.safelitebenefits.com.</li></ul>
What You&rsquo;ll Do<ul><li>
Welcome in-shop customers and resolve customer concerns quickly and efficiently - without breaking a sweat - often coming up with creative solutions.</li><li>
Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.</li><li>
Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.</li><li>
Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.</li><li>
Review orders from the national contact center and manage dealer part orders and special accounts.</li><li>
All other duties as assigned.</li></ul>
What You&rsquo;ll Need<ul><li>
High School Diploma/GED/Equivalent required.</li><li>
Experience: 1-3 years telephone operations or business administration experience required.</li><li>
Ability to provide world class customer service in a changing, fast-paced operation.</li><li>
Present a professional appearance and wear personal protective equipment.</li><li>
Ability to travel up to 10%.</li></ul>
#LI-JF1</div><div>
This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.
This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job&rsquo;s essential duties because of an ADA disability.
Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.
-</div><div>
Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching &quot;Find Open Jobs&quot;.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we&rsquo;re proud to be an equal opportunity employer. Learn more at Careers http://safelite.com/Careers
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job&rsquo;s essential duties because of an ADA disability.</div></div></div>

Customer Advocate

HealthFund Solutions

<div>Reporting to the Call Center Manager, the Customer Advocate will perform a wide range of administrative and office support activities for our corporate office.
Benefits:<ul><li>
Medical, Dental, and Vision Insurance</li><li>
Life Insurance</li><li>
Short-Term and Long-Term Disability</li><li>
Critical Illness &amp; Accident Plans</li><li>
401(k) with up to 4% employer match</li></ul>
Responsibilities:<ul><li>
Answering phones, taking messages, and placing call transfers</li><li>
Making outbound calls using scripting</li><li>
Required to screen patients for financial and medical criteria</li><li>
Enter all information in our system database</li><li>
Insurance review for deductibles, copays, coinsurance and out of pocket max (as needed)</li><li>
Stay current on all new policies and procedures</li><li>
Assist with other administrative duties specific facilities per business needs as assigned</li><li>
May require occasional evenings and weekends</li><li>
Other duties as assigned</li></ul>
Requirements:<ul><li>
High School Diploma or equivalent required</li><li>
Minimum one (1) year of customer service experience (call center environment)</li><li>
Excellent communication skills- written and verbal</li><li>
Planning and organizing skills</li><li>
Attention to detail and accuracy</li><li>
High level of professionalism and customer service excellence</li><li>
Competent in Microsoft Office applications including Word, Excel, Outlook Mail, and Teams</li></ul>
Physical Abilities:
While performing the duties of this job<ul><li>
Ability to sit for long periods of time entering data into the computer</li><li>
Ability to occasionally lift up to 10 pounds</li><li>
Ability to concentrate and stay on task for long periods of time</li></ul>
NOTE: This job description is not intended to be all-inclusive. Employee may perform other duties as required to meet the ongoing needs of the organization.
All candidates must successfully pass a national background check and a 12-panel drug screening. HealthFund Solutions is a drug-free workplace.
We are an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status</div>

Customer Advocate I

UptimeAI Inc.

<div>
 
 UptimeAI is leading the way in predictive analytics and AI-driven solutions to optimize operational uptime and reduce downtime for industrial and enterprise clients. Our innovative platform harnesses cutting-edge data science to deliver actionable insights, ensuring maximum efficiency and reliability. UptimeAI uniquely combines Artificial Intelligence with Subject Matter Knowledge from 200+ years of cumulative experience to explain interrelations across upstream/downstream equipment, adapt to changes, identify problems, and give prescriptive diagnosis like a human expert would.
 
 
 
 
 
 
 Role : Customer Success Advocate
 
 
 
 
 Location:
 
 Masqa&tcedil;, Oman
 
 
 
 Department:
 
 
 Customer Success
 
 
 
 
 
 
 
 Role Overview
 
 
 
 The Customer Success Advocate serves as the primary point of contact for customers, acting as a trusted advisor who understands their technical and operational workflows, KPIs, and pain points. This role is pivotal in ensuring customers derive maximum value from the UptimeAI platform.
 
 
 We are seeking dynamic, innovative individuals with strong organizational skills to contribute to our customers' success through proactive engagement and collaborative experiences. As a Customer Success Advocate, you will play a key role in driving customer adoption, satisfaction, and value realization through the UptimeAI platform.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Serve as a Subject Matter Expert in predictive analytics, operations &amp; maintenance, chemical engineering, and asset performance management for the process and manufacturing industries.
 </li>
 <li>
 Increase adoption and value capture by empowering and guiding customers to become self-sufficient on the UptimeAI platform, enabling them to review and respond to alerts independently.
 </li>
 <li>
 Collaborate with customers continuously to identify and realize value opportunities using the UptimeAI platform.
 </li>
 <li>
 Conduct in-depth training sessions for customers and address inquiries to enhance their knowledge of the platform.
 </li>
 <li>
 Understand customers' business goals, initiatives, and the value they derive from UptimeAI's solution.
 </li>
 <li>
 Identify additional use cases and features that can further enhance the value customers achieve.
 </li>
 <li>
 Efficiently address customer needs and contribute to process improvements for greater efficiency.
 </li>
 <li>
 Engage with customers and prospects in person for operational workshops (approximately 30% travel).
 </li>
 <li>
 Support internal stakeholders by generating case studies and value stories.
 </li>
 <li>
 Have familiarity with RCM, FMEA, and maintenance strategies in process industries, as well as condition monitoring of process equipment.
 </li>
 <li>
 Collaborating with the product team to ensure the roadmap aligns with customer business needs
 </li>
 </ul>
 
 
 
 
 
 Qualifications Preferred Qualifications
 
 
 <ul>
 <li>
 Proven Domain Expertise in Process Industries: Solid understanding of operations, maintenance, chemical engineering, or mechanical reliability in oil &amp; gas, chemicals, or manufacturing (e.g., RCM, FMEA, Condition Monitoring).
 </li>
 <li>
 Familiarity with Asset Performance Management (APM).
 </li>
 <li>
 Ability to Translate Technical Insights into Business Value: Skilled at identifying how predictive analytics contributes to cost savings or risk reduction.
 </li>
 <li>
 Experience with Data Analysis: Ability to troubleshoot issues and identify improvement opportunities through data.
 </li>
 <li>
 Communication and Training Skills: Proven ability to conduct training, explain technical concepts clearly, and guide users toward self-sufficiency.
 </li>
 <li>
 Leadership in New Technology or Business Initiatives: Experience in rolling out new initiatives and successfully managing the adoption of technology or processes.
 </li>
 <li>
 Strong Plus:
 </li>
 <li>
 Experience with SaaS Platforms or Digital Tools: Ideally with platforms focused on AI/ML, predictive maintenance, or industrial analytics.
 </li>
 <li>
 Familiarity with Customer Success Methodologies: Including driving adoption, managing stakeholder relationships, and aligning delivery to customer value milestones
 </li>
 </ul>
 
 
 
 
 
 
 Why to join UptimeAI:
 
 
 
 <ul>
 <li>
 
 Impact Industry-Wide Change:
 
 Contribute to transformative solutions that significantly improve operational efficiency and reliability for global clients.
 </li>
 <li>
 
 Collaborative and Growth-Oriented Environment:
 
 Join a talented, passionate team that values innovation, continuous learning, and professional growth.
 </li>
 <li>
 
 Opportunities for Leadership and Innovation:
 
 Lead pioneering projects, influence product development, and shape the future of industrial AI solutions.
 </li>
 </ul>
 
 
</div>

Customer Success Advocate

Traders Insurance

<div>Reliable, Local Company, Provide Full-Time Remote Job Opportunities. While this position is a full-time remote position, we are looking for candidates local to the KC Metro.
 
 
As a Bilingual Customer Care Advocate I, you are responsible for delivering &ldquo;best in class&rdquo; customer service to our independent agency partners, policy holders, and other parties by answering a high volume of telephone inquiries, providing solutions, and assist with policy changes. You will need excellent analytical, problem-solving, and communication skills to gather details, investigate, and communicate potential outcomes based on standard operating procedures and underwriting guidelines. This position utilizes computerized system(s) for risk evaluation, information gathering, and evaluates data, as necessary. Successful Customer Care Advocate I has a passion for customer service excellence, thrives in a fast-paced and ever-changing environment, exhibits solid people skills with other team members, and takes ownership of their own learning and development. 


Key Accountabilities &amp; Competencies
<ul><li>
Provide first line customer service contact for policy servicing activity utilizing call center Best Practices.</li><li>
Initiate renewal and new business processes as well as certain endorsements to determine insurability and compliance with internal guidelines and standards.</li><li>
Handle billing transactions by accepting payments by phone and communicate account status as well as cancelation, reinstatement, and endorsement activities to agents and policy holders.</li><li>
Complete screening, transactions, and prepare policy files for underwriting approval by securing information from policyholders, agents, or other parties and performing preliminary review and evaluation of the risk.</li><li>
Read, interpret, and react to documents such as policies, manuals, forms, and endorsements to understand their meaning, use, and act according to standard procedures.</li><li>
Ensure compliance of underwriting referral criteria outside of underwriting authority; affect policy underwriting by analyzing and inputting data via computerized systems.</li><li>
Make decisions to create an opportunity to improve a customer&rsquo;s experience by providing options to meet their needs, which can include a new quote when necessary.</li><li>
Work within designated authority and refer inquiries from policyholders, agents, and others to the supervisory staff as needed.</li><li>
Accurately conduct operations in compliance with quality, productivity, and regulatory standards; protect confidentiality of sensitive information and underwriting integrity.</li><li>
Foster professional relationships with internal and external customers and utilize excellent interpersonal and communication skills to promote a cohesive, pleasant work environment.</li><li>
Implement and uphold all policies of Traders Insurance along with the willingness to work hard in a fast-paced and ever-changing environment.</li><li>
Open to feedback to support your performance and development.</li></ul><div>
<ul><li>High school diploma or equivalent is required and a minimum of 2 years of relevant work experience.</li><li>
Prior experience in insurance is preferred; personal lines automobile a plus but not required.</li><li>
Demonstrated customer service experience in a demanding environment.</li><li>
Fundamental proficiency of Microsoft Word, Excel, and Outlook.</li><li>
Analytical with mindfulness to detail and ability to make decisions.</li><li>
Math aptitude is necessary to manually calculate payment details and communicate with customers.</li><li>
Ability to efficiently organize work and manage time to meet key deadlines.</li><li>
Ability to effectively communicate, verbally and in writing, and willingness to expand on these abilities.</li></ul> 

Bilingual (English/Spanish) Candidates:
<ul><li>
Excellent verbal and written communication skills in English and Spanish; experience using both languages in a professional capacity is preferred.</li></ul></div></div>

Bilingual Customer Care Advocate

iRhythm Technologies

<div>Career-defining. Life-changing.
At iRhythm, you&rsquo;ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what&rsquo;s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career
About This Role:
Responsibilities and Duties:<ul><li>
Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment.</li><li>
Respond to inquiries, complete various daily tasks, and provide verbal and written information to external and internal customers and accounts.</li><li>
Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.</li><li>
CRM Compliance to process and documentation.</li><li>
Ticket/Email Management in a timely fashion.</li><li>
Inbound and outbound call work as assigned.</li><li>
Ability to manage through meetings and training in a Zoom environment on camera.</li></ul>
General Experience:<ul><li>
Provide clear verbal and written proactive communication to internal and external requests.</li><li>
Drive a patient and client-driven environment.</li><li>
Understand sensitive information, HIPAA and privacy requirements including security of environment for home office.</li><li>
Display an ability to have attention to detail for all activities and documentation tasks.</li></ul>
Qualifications:<ul><li>
Experience in fast paced patient or healthcare provider focused environment is preferred.</li><li>
Minimum of 2+ years of customer service experience in a high-volume environment (60+ Activities Per Day).</li><li>
Preferred experience in healthcare/medical device companies non- insurance based.</li><li>
Proficient with Microsoft Office - especially Outlook; Word, Excel and PowerPoint preferred.</li><li>
Experience with Customer Relationship Management software; Salesforce.com preferred.</li><li>
Demonstrated ability to understand and meet individual level metrics assigned.</li><li>
Must be flexible, able to adapt quickly and positively to change, able to manage a fast-paced growth company environment.</li><li>
Strong evidence of great customer service via phone, e-mail, fax, or web modalities.</li><li>
Demonstrated commitment to helping people and resolve issues including those that require independent thinking and sound judgment skills not covered specifically in manuals or procedures.</li><li>
Strong commitment to quality.</li><li>
Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred.</li><li>
Candidates must possess strong verbal and written English communication skills. Strong skillset in keyboarding, typing (40 WPM) as well as understanding website/program navigation.</li></ul>
iRhythm Technologies provides 24/7 support for our patients. Please note that you may be required to work Saturday, Sunday, and holidays as a part of your normal scheduled shift. Shifts are subject to change with advanced notice as the business requires. Bi-Annual review of shifts based on activity volume will be completed.
In Home Office Requirements: We require that all employees have the following technical capability at their home: High Speed internet over 50 MBPS for upload capacity and 150 MBPS for download capabilities. It is required that a plug in directly to the home internet router is available for network stability. These at home technical requirements are subject to change with any scheduled reopening of our office locations.
Additional Home Office Requirements:<ul><li>
Secure environment for all related activities.</li><li>
Desk space for laptop and two monitors to be set up.</li></ul>
In Office Potential: At times though out the year, in-office attendance may be requested of you, based on your location to an office. This request may include training, meetings, in-office staff days, internet outages in your area, IT Helpdesk needs as well as other development opportunities that may come up. Advanced notice will be provided for all outside of IT Helpdesk needs as those will need to be managed as they come up so that you can complete your daily tasks.
Examples of Key Metric Expectations:<ul><li>
Attendance, this is key to the success of the role.</li><li>
Quality Scores, all activities are subject to a quality review and quality scores must be at or above minimum acceptable rate.</li><li>
Unavailable time, adherence to schedule and time available for calls and activities. A specific amount of time is set aside for lunch, breaks, meetings that will not be counted in the metrics.</li><li>
HIPAA and Privacy escalations will be tracked and monitored, this is key to our regulatory compliance expectations and need to be managed per requirements.</li><li>
Other metrics: Average call wrap time, productivity, average call handle time and general service level expectations. These are subject to change based on business needs.</li></ul>
OT and Holiday Potential:<ul><li>
At times, Over-Time may be made available and will be assigned under a request and approval basis. In the event of an urgent unplanned need a text will be sent to all agents for a request for anyone that could support.</li><li>
Holiday assignments will be posted for selection based on a bid/lottery criterion so that coverage is available for all shifts.</li></ul>
Location:
Remote - US
Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
Estimated Pay Range
$20.60 - $25.75
As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com
About iRhythm Technologies 
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm&rsquo;s vision is to deliver better data, better insights, and better health for all.
Make iRhythm your path forward. Zio, the heart monitor that changed the game.
There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact taops@irhythmtech.com. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY.
For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121</div>

Customer Care Advocate (Part Time)

Dr. Nutrition

<div>
 A job opportunity is available to work at Dr. Nutrition Company.
 
 
 The Leading Nutrition Company in the MENA region.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Sales Consultant Indoor sales.
 </li>
 <li>
 Serve as the customer advocate and liaison for product management and development.
 </li>
 <li>
 Prepare periodic forecasts and progress updates toward sales goals.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor of Science. (Chemistry, Bio, Medical, Pharmacy, Geology, Agriculture).
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Ability to multitask, organize, and prioritize work.
 </li>
 </ul>
</div>

Sales Representative

FlairsTech

<div><div><div><div>Requirements and responsibilities<div><h1 class="jobSectionHeader">
Job Description:</h1> 
<ul><li>
Develops Healthy Customer Relationship.</li><li>
Acts as a Customer Advocate and point of contact.</li><li>
Upsell services and products with the brand image and achieves expansion targets.</li><li>
Review customer complaints and concerns and seek to improve the customer experience.</li><li>
Achieve a financial target based on customer retention and products and services expansion.</li><li>
Drive Customer Success outcomes by driving adoption and increasing active usage.</li><li>
Conduct periodic touch points to measure customer satisfaction and product deployment levels.</li><li>
Proactively review customer consumption VS purchase to help customers optimize their investment.</li><li>
Drive Customer Success outcomes by driving adoption and increasing active usage.</li><li>
Work with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, scale and mature our customers</li><li>
Maintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customers</li><li>
Work with customer to programmatically measure success &amp; operationalize business cadence through regular communication along with thoughtful Quarterly Business Reviews</li><li>
Develop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of products</li><li>
Partner with internal Account team on cross-sell, up-sell and renewal opportunities</li><li>
Collaborate with peers to share best practices on Adoption, Enablement &amp; Change Management</li><li>
Share customer success stories &amp; related ROI</li></ul> 
Requirements: 
<ul><li>
Demonstrated ability to negotiate contracts and close deals.</li><li>
Exceptional communication and interpersonal skills.</li><li>
Extremely detail-oriented, thrives in an ambiguous, and at times, fast-paced environment.</li><li>
Strong organizational skills Able to multitask, prioritize tasks.</li><li>
Experienced with CRM tools like Dynamics or SalesForce and Microsoft Office Suite.</li><li>
1-3 years experience as CSR, Account Manager or Sales roles in the tech field.</li><li>
Able to speak confidently with C-level associates as well as technical personnel.</li><li>
Fluent in English, verbal and written, additional languages will be a plus.</li></ul></div></div></div></div></div><div></div>

Customer Success Representative

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