customer advocate

New Relic

<div><div><p>We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!</p></div><div><p><b>
Your opportunity</b><br>
We have an outstanding opportunity for the right individual to join a customer centric, upbeat and highly motivated group of individuals, as a member of our Customer Advocate team!<br>
With this team we bring together the best of customer success, customer support and sales methodologies to deliver positive business outcomes for our customers and business. We drive customer retention and increase adoption of the New Relic Platform. The work we do is pivotal to the evolution of our product-led, growth sales model.<br>
If this sounds like the right fit, let's talk!<br>
This India based role is in-office first. We believe that fostering an in-office culture will create better team collaboration &amp; success.</p><p><br>
<b>
What you'll do</b></p><br>
<p>
Retention</p>
<ul>
<li>Renewals - Proactive &amp; Reactive</li>
<li>Churn Mitigation - Proactive &amp; Reactive</li>
</ul>
<p>Adoption</p>
<ul>
<li>Onboarding</li>
<li>Health Checks</li>
<li>Customer Education and Enablement - 1 to many engagements</li>
</ul>
<p>Expansion</p>
<ul>
<li>Moving customers off of our legacy platform. Increasing ACR at renewal time</li>
<li>Driving CRR growth throughout the customer lifecycle</li>
</ul>
<p>Customer Relationship and winbacks:</p>
<ul>
<li>Responding to general queries from customers in assigned territory</li>
<li>Dispute Resolution - be an advocate within New Relic for the needs of your customers</li>
<li>Winning back clients as a net new business.</li></ul><br>
<p></p>
<p><b>
This role requires</b></p><br>
<ul>
<li>2+ years of experience</li>
<li>Experience in customer facing sales, renewals or customer success roles in the SaaS industry</li>
<li>Previously carried a quota for new business sales, renewals and/or expansion</li>
<li>Comfortable using and learning new software - spreadsheets, CRM, email marketing, support, automation, productivity, and presentation software etc</li>
<li>Experience with building, analyzing, and interpreting customer data to influence stakeholder decision making</li>
<li>Experience uncovering key goals and steering customer stakeholders with value based discussions</li>
<li>Experience interacting with customer teams at various levels of technical and non-technical depth</li>
</ul>
<p><b>Bonus points if you have</b></p><br>
<ul>
<li><p>Background / technical knowledge in the observability space (Datadog, Dynatrace, Splunk, Elastic, etc.) as an SDR or ISR.</p>
</li>
<li><p>Specific experience in Customer Success for a consumption based platform (Twilio, Atlassian, AWS, Azure etc.</p></li></ul><br>
<p><br>
<br>
Please note that visa sponsorship is not available for this position.</p>
<div>
<div><div><div><div><div><div><div><div><div><div>#LI-KT7</div>
</div>
</div></div></div></div></div></div></div></div></div></div><div></div><div><p>Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics&rsquo; different backgrounds and abilities, and recognize the different paths they took to reach us &ndash; including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We&rsquo;re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.</p>
<p>
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.</p>
<p>
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.</p>
<p><b>
Our hiring process</b><br>
<br>
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.<br>
<br>
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.<br>
<br>
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.</p>
<p>
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.</p>
<p>
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.</p>
<p>
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy</p></div></div>

Associate Customer Advocate - Bangalore

Regal Rexnord Corporation

<div><div>Position Summary: The Customer Care Advocate serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures seamless customer experience through expertise, ownership, accountability, and responsiveness. An Advocate will resolve issues with limited authority and offer solutions within the Customer Care department guidelines. A CCA is proficient in MCS eBusiness tools and utilizes them to handle transactions and provide customer solutions to inquiries regarding product or order information. CCA has expanded product knowledge and experience in-depth processes and systems to address more complex customer inquiries. Our mission is to provide a seamless &amp; effortless customer experience through demonstrating product &amp; system expertise, ownership, accountability, cross departmental collaboration, and responsiveness. Our Customer Care Role is an excellent opportunity to join a forward-thinking, dynamic, global Customer Care Team responsible for creating customer loyalty, reducing customer effort, and delivering solutions in every step of the customer journey, ultimately enabling growth. Join a team of highly motivated professionals with &quot;can do&quot; attitudes, a willingness to learn and a passion for process improvement. Customer Care Advocate II www.regalrexnord.com Responsibilities: &bull; Dedication to 80-20 overserve strategies and continuous improvement &bull; Collaborates with other teams to drive resolution/shipment on open order reports &bull; Handles internal &amp; external customer inquiries, quotes &amp; orders, utilizing established standard operating policies &amp; procedures &bull; Responsible for building strong customer relationships and delivering customer-centric solutions. &bull; Support corporate initiatives designed to overserve our customers while providing an effortless customer experience &bull; Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals &bull; Handles customer escalations, autonomously with first contact resolution when possible. &bull; Work with internal teams with a high sense of accountability and urgency &bull; Works with internal partners (Credit, Planning, Shipping, etc&hellip;) to drive resolution on customer impacting issues &bull; Contributes to training initiatives within department &amp; actively involved in providing input in the creation of Training Tools and Job Aids &bull; Escalation point for newer associates within customer care department &bull; Handles conflict situations effectively, with minimum assistance. &bull; Handles complex customer inquiries with expanded product knowledge &bull; Support Customer Service Team and Customers with advanced technical skills to troubleshoot issues and provide solutions. &bull; Works collaboratively with Engineering team to increase up-selling opportunities and verification of complex customer requests including ability to interpret CAD drawings Education, Experience &amp; Skills Required: &bull; Polytechnic Diploma in Mechanical Engineering or Equivalent (undergraduate) or B.Sc in Business Administration or Equivalent or B.Com in Marketing or Equivalent &bull; 2 &ndash; 3 years of professional Customer Care / Inside Sales experience required &bull; Demonstrated proficiency in keyboarding skills, Ability to type approx. 45+ words per minute &bull; Exp. with business tools such as SharePoint, MS Teams, Windows Operating Systems required. &bull; Intermediate Excel Skills required &bull; Experience with Oracle &amp;/or SAP (or other ERP systems) required &bull; CRM platforms such as Salesforce or Microsoft Dynamics Experienced required &bull; Experience navigating and utilizing corporate websites &amp; eCommerce platforms required &bull; Consistently demonstrates patience and approachability with other team members &bull; Consistently demonstrates ability to work in a highly dynamic team and fast-paced environment with continuous challenges &bull; Consistently demonstrates situational adaptability and resourcefulness &bull; Excellent communication/interpersonal &amp; organizational skills &bull; Excellent ability to manage daily workload</div><div></div><div>
About Regal Rexnord</div><div></div><div><div><div>
Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company&rsquo;s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company&rsquo;s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.</div><div></div><div>
The Company&rsquo;s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food &amp; beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.</div><div></div><div>
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation &amp; Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.</div></div></div></div>

Customer Care Advocate

Rockwell Automation

<div><p>Rockwell Automation is a global technology leader focused on helping the world&rsquo;s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
</p><p></p><p>We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that&rsquo;s you we would love to have you join us!
</p><p></p><p>Job Description
</p><h3 class="jobSectionHeader"><b>Position Summary:
</b></h3><p>As a Customer Care Advocate, you are passionate about customer service and resolving issues to deliver a great customer experience every time! You are excited about working in a environment, where no two days are the same, embracing change and thriving on the challenge of delivering the best possible outcomes for customers. You will manage the facilitation of contract requests, allowing Rockwell Automation to meet the urgent demands of our global customers. Additionally, you will be focused on identifying process improvement opportunities and helping bring those opportunities to implementation.
</p><p>You will report to the Customer Care TechConnect EMEA Supervisor and have a hybrid schedule working in Noida or Pune, India.
</p><p><b>Your Responsibilities:
</b></p><ul><li>Create new quotes and renewal quotes
</li><li>Prepare technical support contracts &ldquo;TechConnect&rdquo; observing customers' needs
</li><li>Handle customer inquiries
</li><li>Enter and verify customer orders and contracts
</li><li>Manage service tickets
</li><li>Maintain customers' software database
</li><li>Assure the accuracy of data
</li><li>Communicate with partners
</li><li>Report continuous improvement opportunities
</li><li>Participate in projects
</li></ul><p><b>The Essentials - You Will Have:
</b></p><ul><li>Minimum 4-6 Years of experience.
</li><li>Fluent in English - verbal and written
</li><li>Bachelor's degree or higher
</li><li>Customer-focused providing the best customer service
</li><li>Advanced problem-solving abilities with a focused mindset
</li><li>Proficient in Time management
</li><li>Experience handling support requests from a variety of different channels in Fast-paced and demanding work settings
</li><li>Solution-oriented and problem solving approach
</li><li>Team player demonstrate ethical and positive behaviour
</li><li>Work with different types of customer profiles, adapt to different level of audience when communicating whilst working with multiple departments in a multicultural organisation
</li><li>Knowledge of Microsoft Office
</li></ul><p><b>The Preferred - You Might Also Have:
</b></p><ul><li>Knowledge of SAP
</li><li>Experience with Order to Cash (O2C) processes
</li><li>Experience in a customer service environment
</li><li>Previous Shared Service Centre experience
</li><li>Willingness to collaborate with team and provide feedback
</li></ul><p></p><h3 class="jobSectionHeader"><b>What We Offer:
</b></h3><p>Our benefits package includes &hellip;
</p><ul><li>Comprehensive mindfulness programmes with a premium membership to Calm
</li><li>Volunteer Paid Time off available after 6 months of employment for eligible employees
</li><li>Company volunteer and donation matching programme &ndash; Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
</li><li>Employee Assistance Program
</li><li>Personalised wellbeing programmes through our OnTrack programme
</li><li>On-demand digital course library for professional development
</li></ul><p>... and other local benefits!
</p><p></p><p><i>At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
</i></p><p></p><p>#LI-Hybrid or #LI-AE1
</p><p></p><p>Rockwell Automation&rsquo;s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.</p></div>

Tech Fi Technologies pvt ltd

<p><b>JOB DESCRIPTION:</b></p><p>&#9679; Serve as the primary point of contact for high-touch healthcare clients, ensuring they receive white-glove ongoing support.</p><p>&#9679; Respond to tickets and emails promptly with empathy, clarity, and technical accuracy.</p><p>&#9679; Provide timely resolutions with a focus on balancing customer satisfaction and company policies.</p><p>&#9679; Troubleshoot, escalate, and resolve customer issues related to TimeSmart.AI configurations, integrations, and performance.</p><p>&#9679; Train and advocate self-serve as you meet with and enable end users to adopt TimeSmart.AI daily as it becomes a &ldquo;must-have&rdquo; product.</p><p>&#9679; Fine-tune and optimise SOPs based on client feedback, use cases, and edge scenarios.</p><p>&#9679; Work closely with product and engineering to advocate for innovative solutions to address customer pain points and minimise escalations proactively.</p><p>&#9679; Help customers understand best practices for product use in their workflows and promote feature adoption.</p><p>&#9679; Create and maintain internal playbooks, help articles, and solution templates for recurring inquiries or use cases.</p><p>&#9679; Analyse trends in customer feedback to suggest product or training improvements.</p><p><b>SKILLS:</b></p><p>&#9679; 1+ years in a <b>Customer Success, Technical Support, or Implementation role </b>(ideally in a SaaS, AI, or startup environment).</p><p>&#9679; Comfort creating help videos, Looms, or live walkthroughs.</p><p>&#9679; Strong understanding of AI concepts or experience working with SaaS solutions.</p><p>&#9679; Comfort with healthcare tech operations or the ability to quickly learn the domain.</p><p>&#9679; Excellent communicator: able to simplify technical explanations for non-technical users.</p><p>&#9679; Skilled in managing multiple clients with a customer-first mindset.</p><p>&#9679; Familiarity with tools like Jira, Slack, Google Workspace, or other CX platforms.</p><p>&#9679; Self-directed, organised, and able to thrive in a fast-paced, evolving environment.</p><p>Job Type: Full-time</p><p>Pay: &#8377;20,000.00 - &#8377;30,000.00 per month</p><p>Benefits:</p><ul><li>Work from home</li></ul><p>Experience:</p><ul><li>International voice process: 1 year (Preferred)</li></ul><p>Shift availability:</p><ul><li>Night Shift (Preferred)</li></ul><p>Work Location: Remote</p>

Customer Success Advocate (CSA)

Ken's Towing, Inc.

<p><b>Job Summary</b></p><p><b>Dispatcher / Customer Service Advocate (Redmond &amp; Bellevue WA)</b></p><p>Seeking the right person to join our team! Since 1964 we have been serving the Redmond and Bellevue WA area - come join our team!</p><p>*<br/>This is a full-time position. Prefer prior tow experience but will be willing to train the right person!<br/>*<br/>*<br/>This position will include multiple duties such as:</p><p>- Answering phones and dispatching drivers for police calls, private property impounds and private tows</p><p>- Maintaining the cleanliness of the office</p><p>- Providing our customers great service by answering any questions they may have (about process etc.) and communicating timelines and expectations of the towing process<br/>*<br/>*<br/>The right person will:</p><p>- Present professionally, both in speech and conduct</p><p>- Clean, well kept appearance</p><p>- Great communication skills, with drivers, other team members, customers, service partners and the Multiple Police Agencies we work with</p><p>- Be easily adaptable to daily duties, which can change quickly, based on need</p><p>- Have a trainable manner, capable of receiving feedback</p><p>- Having previous customer services experience is a plus<br/>*<br/>*<br/>Requirements:</p><p>- MUST have Clean Background check (State Patrol mandate)</p><p>- MUST be able to pass drug test</p><p>- Basic computer knowledge</p><p>- Positive Attitude</p><p>- Good work ethic<br/>*</p><p>*<br/>Benefits include Medical, Dental and Paid Time Off. Hourly pay plus overtime.<br/>*<br/>*<br/>Come and join a locally owned and operated company serving the East side for almost 60 years.<br/>*</p><p>Job Type: Full-time</p><p>Pay: $17.00 - $19.00 per hour</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Shift availability:</p><ul><li>Day Shift (Required)</li></ul><p>Work Location: In person</p>

Dispatcher/Customer Service Advocate

Fidelity Investments

Job Description: <p><strong>The Role</strong><br>Join our team of Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity's valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more! </p><p><br><strong>What to expect </strong><br>As a new CRA, you'll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through <strong>three major milestones: </strong></p><p><strong>1. Licensing Preparation</strong><br>In the first months, you'll prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE , Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we're here to support you every step of the way! (Learn More) </p><p><br><strong>2. Skill Development </strong><br>In the following months, you'll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network. </p><p><strong>3. Proficiency</strong><br>As you gain confidence and proficiency in serving customers, you'll explore new career paths through job shadowing and our career center.</p><p><strong>The Expertise and Skills You Bring</strong></p><ul><li>Aptitude and dedication to complete the FINRA SIE , Series 7 Top Off and Series 63 exams through our industry-leading licensing program.</li><li>Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making.</li><li>A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient. </li><li>Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions.</li><li> A desire for growth and a mindset that generates long term success through adaptability and personal accountability.</li><li>Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution.</li><li>Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously.</li></ul><p><strong>Note: Fidelity is not providing immigration sponsorship for this position </strong></p><p><strong>The Team</strong></p><p><strong>Our Greatest Asset is Our People</strong><br>We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community.</p><p>Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, and Wellness Program. (Learn More) </p> Certifications: Series 07 - FINRA, Series 63 - FINRA Category: Customer Service, Sales<p>Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.</p><p>Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.</p>

Customer Relationship Advocate Career Development Experience- Smithfield, RI

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Customer Relationship Advocate Career Development Experience- Smithfield, RI

Customer Relationship Advocate Career Development Experience- Smithfield, RI