customer agent

Talos

Do you have experience in a customer service role, helping clients solve problems and answer questions?Are you looking for a position with a company that's passionate about growth and development?Would you like to be part of a team at a company that's achieving record-breaking success? Talos360 is hiring a Customer Support Agent! In this role, you'll be assisting our customers with questions, guiding them through our software, and ensuring they have a smooth and positive experience. If you enjoy helping people and being part of a team that values excellence, this is the role for you. Position: Customer Support Agent Location: Warrington (Easily accessible from the M62) Salary: Up to £30,000 DOE + benefits Why join Talos360? Talos360 awards include: • 1st Best Workplace in Europe 2024 (medium category) • 1st Best Workplace in the UK 2024 (medium category) • 1st Best Workplace for Development 2024 (medium category) With modern offices featuring a fully stocked bar and a casual dress code, we promote a relaxed work atmosphere. Talos360 definitely stands out from the crowd. Our people-centric culture sets us apart; we strive for results while ensuring our people are at the forefront of everything we do. The Role: As a Customer Support Agent, you will be responsible for supporting our customers that use our technology platforms including Talos ATS and Talos Engage. You will handle enquiries, requests, queries through the Support Portal, using Intercom and Live Chat. You will provide support on the customer systems, offering appropriate response to queries and solutions. As a Customer Support Agent, you'll receive comprehensive training on our processes, products, and services. This Role Is Suited For: Individuals experienced in business to business customer service, who have strong communication skills and enjoying using lots of different systems. Being able to multitask and solve problems is essential for our Customer Support Agent. If you're seeking success, aiming to make a difference, and want to be part of a growing, and developing business where you can thrive, apply now to be our Customer Support Agent! Let's see if we're a perfect match!

Customer Support Agent

Davies Talent Solutions

Launch Your Financial Services Career with a Thriving Firm!My client is a well-established yet expanding firm within the financial services industry. We pride ourselves on our dynamic and supportive work environment, offering exceptional opportunities for ambitious individuals to learn, grow, and build a successful career.The Opportunity:Are you a recent graduate looking for your first step into the exciting world of financial services?We are seeking enthusiastic and driven individuals to join our growing team. This role offers a unique entry point into the financial services sector, providing a platform to develop valuable skills and gain exposure to various aspects of our business.What We're Looking For:<ul> <li>Educated up to degree level</li><li>Excellent communication and interpersonal skills.</li><li>A proactive and eager attitude with a strong desire to learn.</li><li>The ability to work effectively both independently and as part of a team.</li><li>A strong work ethic and a commitment to delivering high-quality results.</li></ul> What We Offer:<ul> <li>A fantastic opportunity to launch your career in the financial services industry.</li><li>Comprehensive training and ongoing support to help you succeed.</li><li>Excellent opportunities for career growth and professional development within a fast-growing company.</li><li>A supportive and collaborative work environment.</li></ul>

Customer Acquisition Agent

Presentail

Overview Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities <ul><li>Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.</li><li>Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.</li><li>Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.</li><li>Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.</li></ul> Requirements <ul><li>Bachelor's degree or equivalent</li><li>1-2 years proven experience in supporting client success</li><li>Excellent written and verbal communication skills</li><li>Ability to address complaints and issues with effective solutions and a positive attitude</li><li>Passion for delighting customers with above and beyond service</li><li>Excellent time-management and prioritization skills</li><li>Familiarity with CRM system</li></ul>

Customer Service Agent

Presentail SA

Al Ghurair

<div>
 
 Job Description
 
 
 
 Interact with Internal/External Customers to provide information for the queries raised, to register a Services request and to respond on the status of request or complained raised or registered.
 
 
 
 Strategic
 
 
 
 
 RESPONSIBILITIES
 
 
 
 <ul>
 <li>
 Execute and support Customer Care Incharge/Manager in Implementation of strategies useful in improving customer relationship, dedication, and satisfaction.
 </li>
 <li>
 Support in Implementation of customer service procedures, policies and standards for organization or department therby contributing in achieving SLA and KPI's.
 </li>
 <li>
 Contribute in achieving customer satisfaction goals, programs and plans and support to meet them on steady basis.
 </li>
 <li>
 Ensures that all customer complaints and service inquiries are handled in a professional, accurate, efficient and friendly manner.
 
 
 </li>
 </ul>
 
 Operational
 
 
 
 <ul>
 <li>
 Handling Incoming/Outgoing calls, greeting the caller and to provide information on registered request or complain or to register a new complain.
 </li>
 <li>
 Registering complaints/Job requests in CAFM, ensuring recording details, prepares change of address records, and updates information, monitor client specific applications for new jobs/requests.
 </li>
 <li>
 Refer registered request/Complain to concerned designated department/personnel to get it resolved, taking a feedback on the close out and updating in the system and also to update the status to customer if received enquiries on the status.
 </li>
 <li>
 Checking helpdesk emails, Web/App Complaints request from customers, monitoring abandoned calls and calling back the customers.
 </li>
 <li>
 Preparing Daily/Weekly/Monthly/yearly reports.
 </li>
 <li>
 Login/Logout according to the shift timings.
 
 
 </li>
 </ul>
 
 People Management
 
 
 
 <ul>
 <li>
 To have an excellent relationship with the other department and team memebers to ensure deliver meets/exceeds Customer requirements.
 </li>
 <li>
 Handling escalations and escalating when needed to the relevant department.
 
 
 </li>
 </ul>
 
 Product/Process Improvement
 
 
 
 <ul>
 <li>
 Carry out customer satisfaction survey as &amp; when requested and thereby contributing in identifying gaps for process and customers expectation improvements
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 Education &amp; Certifications:
 
 
 
 
 <ul>
 <li>
 PREFERRED : Bachelor degree in any discipline or High School Diploma.
 </li>
 <li>
 MINIMUM :
 
 
 </li>
 </ul>
 
 Knowledge &amp; Skill
 
 
 
 <ul>
 <li>
 Knowledge of customer care processes and best practices.
 </li>
 <li>
 Computer sskills/CAFM.
 </li>
 <li>
 Communication and interpersonal skills, multilingual.
 </li>
 <li>
 Good organizational and time management skill.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 PREFERRED : Relevant Experience in UAE or Gulf preferred .
 </li>
 <li>
 MINIMUM : 1 to 2 years, preferable experience in similar role.
 </li>
 </ul>
</div>

Customer Experience Agent

Evercaring Pharmacy

We&rsquo;re looking for a customer-focused Customer Support Executive to handle customer queries via chat, email, and/or phone, resolve issues quickly, and ensure a smooth support experience. You&rsquo;ll document interactions, coordinate with internal teams, and help improve support processes.Key Responsibilities<ul><li>Respond to customer queries via chat/email/phone within agreed SLAs</li><li>Troubleshoot customer issues and provide accurate solutions</li><li>Escalate complex cases to relevant teams and follow up to closure</li><li>Maintain detailed case notes in CRM</li><li>Educate customers on product features, account setup, payments, refunds, etc.</li><li>Handle sensitive conversations professionally (complaints, cancellations, chargebacks)</li><li>Identify recurring problems and share insights to improve FAQs, macros, and processes</li><li>Meet quality and productivity metrics (CSAT, FRT, AHT, resolution rate)</li></ul>Required Qualifications<ul><li>Graduate (any discipline) or equivalent experience</li><li>0&ndash;3 years in customer support / BPO / customer success (freshers can be considered)</li><li>Strong English communication (additional Indian languages are a plus)</li><li>Good typing speed and comfort with computers/web apps</li><li>Calm under pressure; strong problem-solving and empathy</li><li>Ability to work in rotational shifts (if required)</li></ul>Preferred Skills (Nice to Have)<ul><li>Experience with SaaS, e-commerce, fintech, logistics, or app-based support</li><li>Familiarity with CRM/helpdesk tools and ticket workflows</li><li>Basic technical troubleshooting (apps, browsers, network basics)</li><li>Strong written communication for chat/email support</li></ul>Job Types: Full-time, PermanentPay: ₹10,878.84 - ₹34,014.32 per monthBenefits:<ul><li>Food provided</li></ul>Work Location: In person

GAT Airline Ground Support

Job Summary
 As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
 
Responsibilities: 
<ul>
<li>Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.</li>
<li>Must be able to announce both incoming and outbound flights.</li>
<li>Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.</li>
<li>Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.</li>
<li>Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.</li>
<li>Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.</li>
<li>Able to stand and work in one location for up to four hours at a time.</li>
<li>You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.</li>
<li>Work independently without direct supervision.</li>
</ul>
Requirements: 
<ul>
<li>Must be at least 18 years of age</li>
<li>Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.</li>
<li>Ability to read, speak, and understand the English language.</li>
<li>Ability to stand for long periods of time</li>
<li>Must possess good communication skills and a friendly, outgoing personality in person and via telephone.</li>
<li>Possess entry-level computer skills</li>
<li>Occasionally lift bags or items weighing between 50 and 70 pounds</li>
<li>Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law</li>
<li>Must be able to work nights, weekends, and holidays</li>
</ul>

Airport Customer Service Agent

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