customer agent

FBSPL

OverviewWe&rsquo;re seeking a Remote Customer Agent who enjoys helping people make steady, informed decisions for their family's future. This role connects with individuals who request guidance on long-term benefits planning programs. You&rsquo;ll offer clarity, reassurance, and step-by-step direction, so each person understands where they&rsquo;re headed.What You&rsquo;ll Do<ul><li>Speak with new inquiries and explore what they&rsquo;re hoping to accomplish</li><li>Explain program choices in a calm, easy-to-understand way</li><li>Record conversation notes so clients move smoothly into the next phase</li><li>Outline what the upcoming review steps look like</li><li>Stay organized as you work through a consistent stream of warm leads</li><li>Share simple updates with the internal client team when needed</li></ul>What Helps You Thrive<ul><li>You communicate in a friendly, grounded way</li><li>You like having a structured process to follow</li><li>You&rsquo;re reliable in a remote setting with steady work habits</li><li>You enjoy helping people make sense of their options</li><li>You don&rsquo;t mind repeat tasks and consistent routines</li></ul>What's Provided<ul><li>Remote position with flexibility</li><li>Clear training and daily support</li><li>Warm leads supplied</li><li>Performance-based compensation with bonuses and residual income</li></ul>Job Type: Full-timePay: $50,000.00 - $65,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Vision insurance</li><li>Work from home</li></ul>Work Location: Remote

Remote Customer Agent (Entry Level)

ASK Development

JD &ndash; Customer Service AgentJob Responsibilities1. Handle customer inquiries through the APP, incoming calls, emails, and other channels, and provide timely and accurate responses.2. Regularly communicate with business teams and summarize common customer feedback, forming improvement plans for business optimization.Job Requirements:1. Age 20&ndash;30, junior high school education or above.2. Good analytical judgment and communication skills; willing to make calls to customers.3. Familiar with Excel, Word, and other office software.4. Able to accept shift work schedules.Location: Islamabad Job Type: Full-time Apply Here: ehr2@askdevelopment.org/ 0336-1116260Pay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Service Agent

Above Lending

<div><div>Above Lending is a next-generation financial services company. We provide simple and transparent products aimed at helping our clients achieve their personal finance goals. With competitive rates and personalized support, our mission is to simplify the lending process and help borrowers attain financial well-being. We are committed to making credit more affordable and accessible.</div><div></div><div> 
Above Lending is seeking a dedicated and experienced Customer Care Agent to join our team. As a Customer Care Agent, you will play a crucial role in ensuring our customers receive exceptional service and support regarding their accounts and loan products. You will be responsible for assisting customers with payments, navigating their accounts, and facilitating any necessary account changes. This position requires effective communication skills, critical thinking abilities, and a strong focus on customer satisfaction.</div>
<div></div>
<div>This is a full-time position. We are actively seeking candidates that can work from 10:00am - 7:00pm CT, Monday-Friday.</div>
<h3 class="jobSectionHeader">You will</h3><ul>
<li>Assist customers with inquiries, account navigation, payments, and account changes via phone or email.</li>
<li>Provide exceptional customer service by actively listening to customer concerns and addressing them promptly and accurately.</li>
<li>Utilize critical thinking and problem-solving skills to resolve customer issues and inquiries effectively.</li>
<li>Multitask efficiently and adapt to changing priorities in a fast-paced environment.</li>
<li>Perform data entry tasks accurately and efficiently to update customer information and account details.</li>
<li>Follow instructions and company policies diligently to ensure compliance and consistency in customer interactions.</li>
<li>Manage time effectively to meet service level agreements and maintain high-quality customer support.</li>
<li>Collaborate with team members and other departments to resolve complex customer issues and improve processes.</li>
<li>Drive company goals and objectives in every customer interaction.</li>
</ul><h3 class="jobSectionHeader">You have</h3><ul>
<li>Excellent listening and understanding skills to comprehend customer needs and concerns.</li>
<li>Outstanding verbal and written communication skills to effectively communicate with customers and colleagues.</li>
<li>Strong critical thinking and problem-solving abilities to address customer inquiries and resolve issues promptly.</li>
<li>Ability to multitask and adapt to changing priorities in a fast-paced environment.</li>
<li>Proficient data entry skills with high accuracy and attention to detail.</li>
<li>Excellent time management skills to prioritize tasks and meet deadlines.</li>
<li>Experience with Talkdesk, GDS, LoanPro, Zendesk, Microsoft Office, and Google Suite is a plus.</li>
<li>Two (2) or more years of experience in the financial services industry preferred.</li>
<li>Two (2) or more years of experience working in a contact center environment is preferred.</li>
</ul><div>In addition to base compensation, this position qualifies for performance bonuses. Agents have a potential earn a monthly bonus based on qualifying metrics, subject to the terms outlined in the company's commission plan.</div>
<div>The compensation range is based on the level outlined in the job posting, and compensation decisions are dependent on each applicant's experience, skills and abilities.</div><div>
If you possess the required skills and experience and are passionate about delivering excellent customer service, we encourage you to apply for the Customer Care Agent position at Above Lending. Join our team and be a part of providing outstanding support to our valued customers. Apply now!</div><div></div><div> 
Join our dynamic team and contribute to Above Lending&rsquo;s success as we continue to provide innovative lending solutions to our customers.</div><div></div><div> 
Under the California Consumer Privacy Act (&ldquo;CCPA&rdquo;), Above Lending is informing California residents who are our job applicants, contractors or prospective employees (together &ldquo;job applicants&rdquo;) about the categories of personal information we collect about you and the purposes for which we will use this information. This notice and our Privacy Policy contain important information relating to the CCPA and apply only to personal information that is subject to the CCPA. Please see our website for the full CCPA statement.</div><div></div><div> 
*Above Lending is an equal opportunity Employer*</div><div>
Above Lending does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Above Lending employees or the Above Lending Finance and HR teams. No placement fee will be paid to any third party unless such a request has been made by the Above Lending HR team.</div>

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 The Customer Service Agent is responsible for delivering high-quality frontline service to passengers by providing accurate ticketing support, travel information, and daily assistance within metro stations. The role supports ticket sales and subscriptions, guides customer movement, and ensures a positive passenger experience through effective communication, operational awareness, and adherence to safety and service procedures. The Customer Service Agent contributes to efficient station operations by assisting with Ticket Vending Machine usage, managing queues, and maintaining professional service standards.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 Customer Interaction &amp; Service Delivery
 
 
 
 <ul>
 <li>
 Maintain a positive, empathetic, and professional attitude during all customer interactions.
 </li>
 <li>
 Respond promptly and effectively to customer inquiries and requests.
 </li>
 <li>
 Handle and resolve customer complaints professionally and escalate when necessary.
 </li>
 <li>
 Provide accurate information on routes, travel regulations, products, and services.
 </li>
 <li>
 Offer dedicated support to People of Determination (POD) and vulnerable passengers.
 </li>
 <li>
 Proactively welcome and guide passengers throughout the station environment.
 </li>
 <li>
 Ensure customer satisfaction by delivering consistent, high-quality service.
 
 
 </li>
 </ul>
 
 Ticketing &amp; Transaction Management
 
 
 
 <ul>
 <li>
 Sell, issue, renew, and process tickets and subscriptions accurately at Ticket Offices and Subscription Offices.
 </li>
 <li>
 Support passengers in operating Ticket Vending Machines and promote their use to improve service flow.
 </li>
 <li>
 Manage assigned ticketing and subscription products responsibly.
 </li>
 <li>
 Conduct accurate cash handling, including receiving payments, counting, sorting, recording, and reporting discrepancies.
 </li>
 <li>
 Verify tickets, subscription cards, and cash stock at the beginning and end of each shift.
 </li>
 <li>
 Use ticket office equipment, tools, and machines correctly and responsibly.
 </li>
 <li>
 Monitor the proper functioning of ticket office devices and report malfunctions promptly.
 
 
 </li>
 </ul>
 
 Ticket Vending Machine (TVM) Support
 
 
 
 <ul>
 <li>
 Assist customers in using Ticket Vending Machines and guide them through the transaction steps.
 </li>
 <li>
 Perform visual checks only to ensure Ticket Vending Machines are clean, accessible, and available for passenger use.
 </li>
 <li>
 Report all issues such as malfunctions, shortages, or operational concerns immediately to supervisors or technical teams.
 </li>
 <li>
 Communicate Ticket Vending Machine downtime or service disruptions clearly and professionally to passengers.
 </li>
 <li>
 Document TVM-related issues according to instructions when required.
 
 
 </li>
 </ul>
 
 Queue &amp; Crowd Management
 
 
 
 <ul>
 <li>
 Organize and manage customer queues during peak hours and high-demand periods.
 </li>
 <li>
 Support smooth customer flow in front of sales points and station entry/exit areas.
 </li>
 <li>
 Intervene proactively to prevent congestion and ensure efficient service delivery.
 
 
 </li>
 </ul>
 
 Administrative &amp; Record-Keeping Duties
 
 
 
 <ul>
 <li>
 Process customer forms, applications, and service requests accurately.
 </li>
 <li>
 Maintain detailed records of customer interactions, transactions, complaints, and observations.
 </li>
 <li>
 Communicate shift updates and relevant information accurately during handovers.
 </li>
 <li>
 Report operational deficiencies, emergencies, or incidents through the proper reporting chain.
 </li>
 <li>
 Ensure fingerprint attendance matches attendance records in compliance with company policies.
 </li>
 <li>
 Adhere to company dress code and maintain professional appearance at all times.
 
 
 </li>
 </ul>
 
 Internal Coordination &amp; Operational Support
 
 
 
 <ul>
 <li>
 Coordinate with colleagues and station teams to ensure continuity of service across shifts.
 </li>
 <li>
 Provide feedback to support improvements in customer service processes.
 </li>
 <li>
 Follow all operational guidelines, instructions, and procedures issued by management.
 </li>
 <li>
 Perform any additional duties assigned by supervisors or line managers.
 
 
 </li>
 </ul>
 
 Safety Responsibilities
 
 
 
 <ul>
 <li>
 Promote a positive safety culture and participate in safety briefings as required.
 </li>
 <li>
 Comply with RDMC RQHSE policies, procedures, and Safety Management System requirements.
 </li>
 <li>
 Report unsafe conditions, security concerns, or environmental hazards immediately.
 </li>
 <li>
 Understand that safety, security, and environmental protection are shared responsibilities.
 </li>
 <li>
 Intervene appropriately in cases of observed safety, security, or environmental violations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 
 <ul>
 <li>
 Minimum requirement: Diploma degree in a relevant discipline.
 </li>
 <li>
 Preferred: Bachelor&rsquo;s degree in business administration or any related field.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Basic knowledge of customer service principles and best practices.
 </li>
 <li>
 General understanding of ticketing systems and customer-facing devices.
 </li>
 <li>
 Basic familiarity with computer tools and digital interfaces.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 0-3 years of experience in customer service, retail, hospitality, or frontline service roles is preferred.
 </li>
 <li>
 Experience in cash handling or public-facing environments is an advantage.
 
 
 </li>
 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 Calm Under Pressure: Maintains composure and professionalism in challenging situations.
 </li>
 <li>
 Team Collaboration: Works effectively with colleagues to support seamless operations.
 </li>
 <li>
 Customer Orientation: Demonstrates strong commitment to passenger satisfaction.
 </li>
 <li>
 Communication Skills: Provides clear and respectful verbal communication in all situations.
 </li>
 <li>
 Attention to Detail: Ensures accuracy in transactions, records, and procedures.
 </li>
 <li>
 System Awareness: Shows comfort using ticketing devices and customer service tools.
 </li>
 <li>
 Problem Solving: Identifies issues and takes appropriate steps to resolve or escalate them.
 </li>
 <li>
 Professional Conduct: Adheres strictly to rules, procedures, and company policies.
 </li>
 <li>
 Flexibility: Willing to work shift patterns, weekends, and holidays as per roster.
 </li>
 <li>
 Respectful Interaction: Builds cooperative relationships with internal and external stakeholders.
 </li>
 </ul>
</div>

Delivery Point Logistic Services

Roles and responsibilities:<ul><li>Promote excellent customer service and ensure satisfaction is delivered consistently.</li><li>Complete bookings with carriers and submission of shipping instructions with great accuracy</li><li>Build a strong relationship with customer in terms of high confidence level</li><li>Communicate and follow-up with customer on the status of their shipments or deliveries.</li><li>Understand individual customer&rsquo;s processes and Key Performance Indicators (KPIs).</li><li>Achieve and monitor customer&rsquo;s monthly Key Performance Indicators (KPIs) closely.</li><li>Comply with company&rsquo;s standard operating procedure (SOP) and quality policy.</li><li>Communicate with superior to improve department processes.</li><li>Track and update call logs and data in MyDP Portal</li><li>Provide reports to upper management.</li></ul>The Customer Service Representative serves as an internal advocate and client liaison to support in managing and improving the overall logistics operations strategies, action plans implementation, and performance of multiple client accounts.JOB CONTEXT<ul><li>Monitoring and tracking the day-to-day operations.</li><li>Provide strong customer service support by positively resolving all customer issues</li><li>Perform any other tasks as and when assigned by the superior.</li><li>Plan and adjust dispatch changes, assist with routing directions and clearly communicate special instruction requirements</li></ul>COMMUNICATIONS &amp; WORKING RELATIONSHIPS<ul><li>Understand customer&rsquo;s delivery requirements.</li><li>Communicate with customer on their daily booking</li><li>Communicate and handle customer complaints appropriately.</li><li>Communicate with vary department to achieve customer requirements.</li></ul>PROBLEM SOLVING &amp; DECISION MAKING<ul><li>Perform order processing through various carriers&rsquo; systems</li><li>Perform shipping instruction submissions before cut off timings</li><li>Perform payment / courier service on behalf of customer.</li><li>Perform shipping documentation and coordination with shipping line or agent.</li><li>Perform constant close coordination with customers&rsquo; various depts.</li><li>Close monitoring of client&rsquo;s shipments on daily basis</li><li>Provide customer&rsquo;s report (Weekly).</li><li>Generate company&rsquo;s required reports (Weekly/Monthly).</li></ul>KNOWLEDGE, SKILLS &amp; EXPERIENCE<ul><li>Positive attitude, Detail-oriented, organized, and able to prioritize tasks.</li><li>Good interpersonal, communication and analytical skills.</li><li>Able to work as a team player, pro-active, self-motivated and high sense of responsibility.</li><li>Ability to work independently and under pressure in a fast-moving environment.</li><li>Proficiency in Microsoft Office, Outlook, Excel</li><li>Multi-tasking in a fast-pace environment -- must have the ability to accurately keep track of several details and efficiently complete multiple tasks at once.</li></ul>KEY COMPETENCIES<ul><li>Achievements oriented</li><li>People management</li><li>Leadership abilities</li><li>Deliver results</li><li>Influencing others</li><li>Energetic and sets as an example</li></ul>KEY OPERATIONAL TARGETS &amp; KPI&rsquo;s <ul><li>Collaborate, problem solve, and/or strategize upcoming client meetings with team members.</li><li>Manage customer conversations across all our support channels (in-hub, online, and via phone)</li><li>Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support</li><li>Proactively take steps to enhance the customer experience</li><li>Share relevant customer feedback to help us continuously improve our offerings</li><li>Evaluate our customer support processes, devise improvements, measure the results, and iterate</li></ul>Pay: BD350.000 per monthEducation:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Customer Service: 1 year (Preferred)</li></ul>Language:<ul><li>Arabic , English (Required)</li></ul>License/Certification:<ul><li>Are you a Bahraini Citizen registered in MLSD? (Required)</li></ul>Work Location: In person

Paraco

<div>
 
 About Paraco
 
 
 
 Paraco Gas Corporation is the largest privately held propane marketer in the Northeast. As a local, family-owned company with 50 years of experience in the propane industry, we are proud to be recognized as the 10th largest propane retailer and 2nd largest independent marketer of propane nationally (LP Gas Magazine Survey 2018). By putting customers first in everything we do, our professional services team, our extensive fleet and our unparalleled supply availability enable Paraco Gas to be an energy services leader.
 
 
 
 Benefits
 
 
 
 At Paraco, we value our employees and offer an exceptional benefits package, including medical, Rx, Vision, and Dental, a 401(k) plan with company match, generous paid time off, company holidays, tuition reimbursement, uniform allocation, propane discounts, and most importantly, opportunities for career advancement. We believe in nurturing talent and providing a platform for our employees to grow and succeed.
 
 
 In addition to these benefits, our Customer Experience Agents may also be eligible for additional rewards, where applicable, such as performance incentives, commissions, voluntary time off, team events, and professional development opportunities.
 
 
 
 Scope Of The Customer Experience Agent Role
 
 
 
 Our Customer Experience Agents are more than just representatives. They are brand ambassadors who embody Paraco's commitment to providing memorable, positive, and engaging customer support to our residential and business clients. As an integral member of the Paraco family, this position is all about providing first-class assistance to current and prospective customers. We believe in building genuine connections with our customers by listening, anticipating needs, and offering innovative solutions to ensure their satisfaction.
 
 
 We&rsquo;re looking for someone who will deliver a great customer experience and ensure effective resolution of customers' needs and concerns. For the right candidate, this is a Remote opportunity in NY.
 
 
 
 Responsibilities
 
 
 
 
 Essential responsibilities will include but not be limited to:
 
 
 
 <ul>
 <li>
 Handling heavy incoming calls pleasantly and understandingly focused on achieving customer satisfaction.
 </li>
 <li>
 Using effective listening skills to address and resolve customer issues.
 </li>
 <li>
 Addressing customer concerns in a calm and professional manner while ensuring their requests/ questions are handled appropriately and in a timely fashion.
 </li>
 <li>
 Analyze incoming calls, offer proactive solutions based on the information provided, and follow up when necessary.
 </li>
 <li>
 Working in a team-based environment and engaging proactively with both clients and employees throughout the organization.
 </li>
 <li>
 Call Center Metrics used.
 </li>
 <li>
 Scheduled workdays may include weekend hours.
 </li>
 <li>
 Overtime may be offered depending on call volume
 
 
 </li>
 </ul>
 
 We&rsquo;re looking for the following abilities and skills:
 
 
 
 <ul>
 <li>
 High school diploma or general education (GED).
 </li>
 <li>
 1+ years of heavy inbound call volume customer service or call center experience
 </li>
 <li>
 Ability to communicate clearly and professionally.
 </li>
 <li>
 Maintain a strong work ethic and desire to excel. Punctuality and dependability are a must.
 </li>
 <li>
 Capable of understanding documents such as instructional and procedural manuals.
 </li>
 <li>
 Basic computer systems: Microsoft Office, 10-key calculators, and data entry skills.
 </li>
 <li>
 Bilingual speaking proficiency is a plus but not required.
 
 
 </li>
 </ul>
 Paraco Gas Corporation is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, age (40 or over), national origin, ancestry, physical or mental disability, military or veteran status, marital status, medical condition, gender (including gender identity, gender expression, sexual orientation, registered domestic status, pregnancy, childbirth and related medical conditions), genetic characteristics, religion or any other classification protected by state or federal law.
</div>

Customer Experience Agent

Tomati.App

<div><div><div><h3 class="jobSectionHeader">Job summary
</h3>Tomati.App is an enterprise restaurant e-commerce platform built to help multi-location brands scale online ordering, payments &amp; delivery operations. We provide a white-label ordering system that supports web and mobile ordering, wallet and payment flows; delivery orchestration, including food delivery; last-mile workflows; and logistics integration. We are looking for a dedicated and customer-focused customer support agent to join our team. This individual will play a critical role in providing exceptional support to our clients, addressing inquiries, resolving issues, &amp; ensuring a seamless experience across the various platforms we integrate with. The role requires strong problem-solving skills, excellent communication skills and a commitment to maintaining high standards of customer satisfaction.
 <div>Min Qualification: HND Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - 9 to 5 Applicant Location: Nigeria
</div></div><div><h3 class="jobSectionHeader">Job descriptions &amp; requirements
</h3><div><div>Responsibilities: 
</div>
<div>Customer Support: 
</div>
<ul><li>Provide timely and professional support to clients via multiple channels (email, phone, chat).</li><li>
Resolve customer issues related to third-party and proprietary delivery systems.</li><li>
Address inquiries related to account management, technical difficulties, and delivery tracking.</li></ul> 

Issue Resolution: 
<ul><li>Troubleshoot and resolve technical issues with both client and third-party delivery platforms.</li><li>
Work with the technical team to escalate and resolve complex issues.</li><li>
Document recurring issues and provide feedback to improve product and service quality.</li></ul> 

Stakeholder Communication: 
<ul><li>Act as the first point of contact for client queries, ensuring they are well-informed and their issues are handled efficiently.</li><li>
Communicate effectively with other teams to ensure all customer-facing issues are resolved and tracked.</li></ul> 

Quality Assurance: 
<ul><li>Ensure customer issues are documented in detail, with clear action steps.</li><li>
Conduct follow-ups with clients to ensure full satisfaction and resolution of their issues.</li></ul> 

Knowledge Management: 
<ul><li>Maintain up-to-date knowledge of product features and services to provide informed support.</li><li>
Contribute to internal knowledge bases and FAQs for self-service resources</li></ul> 

Requirements: 
<ul><li>2-3 years of experience in customer support, preferably in a technical or software-related field.</li><li>
A minimum of an HND or equivalent; higher education is a plus.</li><li>
Familiarity with CRM tools (e.g., Zoho, Zendesk) and communication platforms.
</li><li>Basic understanding of technical integrations and troubleshooting.</li><li>
Excellent communication and interpersonal skills.
</li><li>Strong problem-solving ability and a patient, empathetic approach to customer service</li></ul> 

Key Performance Indicators (KPIs): 
<ul><li>Customer Satisfaction: Achieve a customer satisfaction rating of 4.5/5 or higher based on post-interaction surveys. 
</li><li>
Response Time: Respond to 90% of customer inquiries within 1 hour during business hours. 
</li><li>
Resolution Rate: Resolve 85% of customer issues on the first contact. 
</li><li>
Knowledge Sharing: Contribute to internal resources with at least 1 new FAQ or troubleshooting guide per quarter. 
</li><li>
Documentation and Compliance: Ensure all customer interactions are logged accurately and in accordance with data protection policies.</li></ul> 

What We Offer:
<ul><li>Competitive contractor compensation.</li><li>
Opportunity to work in a dynamic, fast-paced industry.</li><li>
Collaborative and inclusive work environment.</li><li>
Professional development and growth opportunities</li></ul> 

Application Deadline: 31st April 2026<div> 
</div>
<div>Note: This position is a contract-based role, and compensation will be tied to the achievement of KPIs rather than the number of hours worked.</div></div></div></div></div>

Customer Support Agent

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