customer analytics manager

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

Genpact

<div><div><div>Ready to build the future with AI? 
At Genpact, we don&rsquo;t just keep up with technology&mdash;we set the pace. AI and digital innovation are redefining industries, and we&rsquo;re leading the charge. Genpact&rsquo;s AI Gigafactory, our industry-first accelerator, is an example of how we&rsquo;re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies&rsquo; most complex challenges. 
If you thrive in a fast-moving, innovative-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquo;s possible, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions &ndash; we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.</div><div>
We are inviting applications for the role of Assistant Manager, Analytics Team! 
This role is integral to supporting the analytics enablement team in delivering strategic insights and data-driven solutions. As part of the broader analytics organization, customer analytics drives scalable practices that foster customer-centric innovation across brand and consumer packaged goods (CPG) and retail initiatives. 
Work location: Bangalore 
Responsibilities: 
<ul><li>Analytics Implementation: Proficiency in implementing analytics solutions that support business decision-making processes is essential.</li><li>Statistical and Machine Learning Expertise: A strong understanding of various statistical methods and machine learning models, including linear regression, non-linear regression, mixed models, and Bayesian models, is crucial for data analysis and interpretation.</li><li>Data Interpretation Skills: Excellent data interpretation skills to draw meaningful insights and conclusions from complex datasets.</li><li>Customer Level Data Analysis: Knowledge of analyzing customer/shopper level data will add significant value to the role.</li><li>Visualization Tools Proficiency: Hands-on experience with data visualization tools such as Power BI and Tableau, as well as proficient use of MS Excel, for delivering insights and results.</li><li>Strategic Insights Delivery: Collaborate with the analytics enablement team to provide actionable insights that inform business strategies and enhance decision-making processes.</li><li>Cross-Functional Collaboration: Work closely with various teams to ensure alignment and integration of analytics solutions across the organization.</li></ul></div><div>
Qualifications 
Minimum qualifications 
<ul><li>Master&rsquo;s or bachelor&rsquo;s - Masters in Statistics/Mathematics/B-Tech</li></ul></div><div>
Preferred Qualification : 
<ul><li>Domain expertise: Understanding consumer packaged goods (CPG) and retail industry trends is crucial for managing supply chain dynamics, merchandising, and category management effectively.</li><li>Analytical and technical skills: Proficiency in data analysis tools like Excel, Power BI, and Tableau is essential for interpreting large datasets to drive business decisions.</li><li>Project management and leadership: Experience in managing cross-functional projects ensures timely delivery and stakeholder alignment.</li></ul></div><div>
Technical skills: Data Visualization Power BI and Tableau 
<ul><li></li></ul>
Why join Genpact? 
<ul><li>Lead AI-first transformation &ndash; Build and scale AI solutions that redefine industries</li><li>Make an impact &ndash; Drive change for global enterprises and solve business challenges that matter</li><li>Accelerate your career&mdash;Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills</li><li>Grow with the best &ndash; Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace</li><li>Committed to ethical AI &ndash; Work in an environment where governance, transparency, and security are at the core of everything we build</li><li>Thrive in a values-driven culture &ndash; Our courage, curiosity, and incisiveness - built on a</li></ul>
foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquo;s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. 
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.</div></div> 
JobAssistant Manager
Primary LocationIndia-Bangalore
ScheduleFull-time
Education LevelMaster's / Equivalent
Job PostingDec 19, 2025, 2:01:34 AM
Unposting DateJan 18, 2026, 12:29:00 PM
Master Skills ListOperations
Job CategoryFull Time</div>

Assistant Manager, Analytics Team!

<div><div><div>Ready to build the future with AI? 
At Genpact, we don&rsquo;t just keep up with technology&mdash;we set the pace. AI and digital innovation are redefining industries, and we&rsquo;re leading the charge. Genpact&rsquo;s AI Gigafactory, our industry-first accelerator, is an example of how we&rsquo;re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies&rsquo; most complex challenges. 
If you thrive in a fast-moving, innovative-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquo;s possible, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions &ndash; we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.</div><div>
We are inviting applications for the role of Senior Manager , Analytics Team! 
This role supports the Analytics Enablement team in delivering strategic insights and data-driven solutions. As part of the broader Analytics organization, Customer Analytics drives scalable practices that foster customer-centric innovation across brand and CPG/Retail initiatives. 
Work location: Bangalore 
Responsibilities: 
<ul><li>Lead discussions with clients to understand business goals, define analytical requirements, and align key deliverables.</li><li>Translate business challenges into structured problem statements and analytical approaches.</li><li>Present insights, recommendations, and solutions clearly to both business and stakeholders</li><li>Work closely with data engineers, visualization specialists and drive continuous improvement &amp; opportunities for efficiency through automation.</li><li>Should having knowledge of market research &amp; any specific knowledge on retail and FMCG/CPG industry be an added advantage</li><li>Knowledge of Customer/Shopper level data will be an added advantage</li><li>Working knowledge in MS Excel, MS-power point (for delivering insights and results)</li><li>Hands-on experience in Python, Azure, Data Bricks &amp; Visualization tools (Power BI or Tableau) is an added advantage</li><li>The ability to handle various data sources (format &ndash; structured and unstructured; volume &ndash; sparse, and large), using data modeling to develop reporting capabilities and valuable insights across these data sources is key.</li></ul>
Qualifications 
Minimum qualifications 
Master&rsquo;s or bachelor&rsquo;s - Masters in Statistics/Mathematics/B-Tech 
Preferred Qualification: Data analytics Knowledge Retail/CPG/FMCG/ General Merchandise. 
Technical skills: Python, Azure, Data Bricks, Power BI and MS Office (Excel &amp; PPT).</div><div>
Why join Genpact? 
<ul><li>Lead AI-first transformation &ndash; Build and scale AI solutions that redefine industries</li><li>Make an impact &ndash; Drive change for global enterprises and solve business challenges that matter</li><li>Accelerate your career&mdash;Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills</li><li>Grow with the best &ndash; Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace</li><li>Committed to ethical AI &ndash; Work in an environment where governance, transparency, and security are at the core of everything we build</li><li>Thrive in a values-driven culture &ndash; Our courage, curiosity, and incisiveness - built on a</li></ul>
foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquo;s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. 
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.</div></div> 
JobSenior Manager
Primary LocationIndia-Bangalore
ScheduleFull-time
Education LevelMaster's / Equivalent
Job PostingDec 19, 2025, 1:48:52 AM
Unposting DateJan 18, 2026, 12:29:00 PM
Master Skills ListOperations
Job CategoryFull Time</div>

Senior Manager , Analytics Team

<div><div><div>Ready to build the future with AI? 
At Genpact, we don&rsquo;t just keep up with technology&mdash;we set the pace. AI and digital innovation are redefining industries, and we&rsquo;re leading the charge. Genpact&rsquo;s AI Gigafactory, our industry-first accelerator, is an example of how we&rsquo;re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies&rsquo; most complex challenges. 
If you thrive in a fast-moving, innovative-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquo;s possible, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions &ndash; we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.</div><div>
We are inviting applications for the role of Senior Manager, Data Science Team! 
This role supports the Analytics Enablement team in delivering strategic insights and data-driven solutions. As part of the broader Analytics organization, Customer Analytics drives scalable practices that foster customer-centric innovation across brand and CPG/Retail initiatives. 
Work location: Bangalore 
Responsibilities: 
<ul><li>Lead discussions with clients to understand business goals, define analytical requirements, and align on key deliverables.</li><li>Translate business challenges into structured problem statements and analytical approaches.</li><li>Present insights, recommendations, and solutions clearly to both business and stakeholders</li></ul>
Work closely with data engineers, visualization specialists and drive continuous improvement &amp; opportunities for efficiency through automation. 
<ul><li>Should having knowledge of market research &amp; any specific knowledge on retail and FMCG/CPG industry be an added advantage</li><li>Working knowledge in MS Excel, MS-power point (for delivering insights and results)</li><li>Hands-on experience in Python, Azure, Data Bricks &amp; Visualization tools (Power BI or Tableau) is an added advantage</li><li>Ability to handle various data sources (format &ndash; structured and unstructured; volume &ndash; sparse and large), using data modeling to develop reporting capabilities and valuable insights across these data sources is key.</li><li>Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations</li></ul>
Qualifications 
Minimum qualifications 
Master&rsquo;s or bachelor&rsquo;s - Masters in Statistics/Mathematics/B-Tech 
Preferred Qualification : Data analytics Knowledge Retail/CPG/FMCG/ General Merchandise. 
Technical skills: Python, Azure, Data Bricks, Power BI and MS Office (Excel &amp; PPT).</div><div>
Why join Genpact? 
<ul><li>Lead AI-first transformation &ndash; Build and scale AI solutions that redefine industries</li><li>Make an impact &ndash; Drive change for global enterprises and solve business challenges that matter</li><li>Accelerate your career&mdash;Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills</li><li>Grow with the best &ndash; Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace</li><li>Committed to ethical AI &ndash; Work in an environment where governance, transparency, and security are at the core of everything we build</li><li>Thrive in a values-driven culture &ndash; Our courage, curiosity, and incisiveness - built on a</li></ul>
foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquo;s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. 
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.</div></div> 
JobSenior Manager
Primary LocationIndia-Bangalore
ScheduleFull-time
Education LevelMaster's / Equivalent
Job PostingDec 19, 2025, 1:39:44 AM
Unposting DateJan 18, 2026, 12:29:00 PM
Master Skills ListOperations
Job CategoryFull Time</div>

Senior Manager, Data Science Team

<div><div><div>Ready to build the future with AI? 
At Genpact, we don&rsquo;t just keep up with technology&mdash;we set the pace. AI and digital innovation are redefining industries, and we&rsquo;re leading the charge. Genpact&rsquo;s AI Gigafactory, our industry-first accelerator, is an example of how we&rsquo;re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies&rsquo; most complex challenges. 
If you thrive in a fast-moving, innovative-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquo;s possible, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions &ndash; we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.</div><div>
We are inviting applications for the role of Senior Manager, Data Science Team! 
This role supports the Analytics Enablement team in delivering strategic insights and data-driven solutions. As part of the broader Analytics organization, Customer Analytics drives scalable practices that foster customer-centric innovation across brand and CPG/Retail initiatives. 
Work location: Bangalore 
Responsibilities: 
<ul><li>Lead discussions with clients to understand business goals, define analytical requirements, and align on key deliverables.</li><li>Translate business challenges into structured problem statements and analytical approaches.</li><li>Present insights, recommendations, and solutions clearly to both business and stakeholders</li></ul>
Work closely with data engineers, visualization specialists and drive continuous improvement &amp; opportunities for efficiency through automation. 
<ul><li>Should having knowledge of market research &amp; any specific knowledge on retail and FMCG/CPG industry be an added advantage</li><li>Working knowledge in MS Excel, MS-power point (for delivering insights and results)</li><li>Hands-on experience in Python, Azure, Data Bricks &amp; Visualization tools (Power BI or Tableau) is an added advantage</li><li>Ability to handle various data sources (format &ndash; structured and unstructured; volume &ndash; sparse and large), using data modeling to develop reporting capabilities and valuable insights across these data sources is key.</li><li>Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations</li></ul>
Qualifications 
Minimum qualifications 
Master&rsquo;s or bachelor&rsquo;s - Masters in Statistics/Mathematics/B-Tech 
Preferred Qualification : Data analytics Knowledge Retail/CPG/FMCG/ General Merchandise. 
Technical skills: Python, Azure, Data Bricks, Power BI and MS Office (Excel &amp; PPT).</div><div>
Why join Genpact? 
<ul><li>Lead AI-first transformation &ndash; Build and scale AI solutions that redefine industries</li><li>Make an impact &ndash; Drive change for global enterprises and solve business challenges that matter</li><li>Accelerate your career&mdash;Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills</li><li>Grow with the best &ndash; Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace</li><li>Committed to ethical AI &ndash; Work in an environment where governance, transparency, and security are at the core of everything we build</li><li>Thrive in a values-driven culture &ndash; Our courage, curiosity, and incisiveness - built on a</li></ul>
foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquo;s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. 
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.</div></div> 
JobSenior Manager
Primary LocationIndia-Bangalore
ScheduleFull-time
Education LevelMaster's / Equivalent
Job PostingDec 19, 2025, 2:14:25 AM
Unposting DateJan 18, 2026, 12:29:00 PM
Master Skills ListOperations
Job CategoryFull Time</div>

Senior Manager, Data Science Team!

Liberty Books Pvt Ltd

Position Title: Area Sales Manager (Retail)Department: Sales &amp; OperationsKey Responsibilities:<ul><li>Sales Leadership: Develop and implement sales strategies for retail outlets and e-commerce platforms to achieve monthly and annual sales targets.</li><li>Customer Data Analytics: Use customer insights and data to optimize store performance and tailor sales strategies.</li><li>Training &amp; Development: Implement staff training programs to enhance customer service, sales techniques, and product knowledge.</li><li>Customer Excellence: Lead customer service initiatives, loyalty programs, and feedback mechanisms to continuously improve the customer experience.</li><li>Performance Monitoring: Set and monitor sales targets for individual team members and outlets, ensuring high performance.</li><li>Inventory Management: Utilize advanced analytics for forecasting sales trends and managing optimal stock levels.</li><li>Visual Merchandising: Ensure store ambiance, merchandising, and displays align with brand standards and drive sales.</li><li>Team Leadership: Recruit, train, and motivate your team to achieve sales and service outcomes.</li></ul>Who We're Looking For:<ul><li>Experience: 3-5 years in retail management, sales, or operations, preferably in multi-location management.</li><li>Analytical Skills: Proficiency in sales forecasting, customer data analytics, and inventory management.</li><li>Leadership: Strong team management and motivational skills, with experience in training and development.</li><li>Customer Focus: A passion for delivering exceptional customer experiences.</li><li>Tech-Savvy: Familiarity with retail software, e-commerce platforms, and CRM systems.</li><li>Education: Bachelor&rsquo;s degree in Business, Marketing, or related fields.</li></ul>Job Type: Full-timePay: Rs125,000.00 - Rs150,000.00 per monthWillingness to travel:<ul><li>75% (Required)</li></ul>Work Location: In person

Area Sales Manager - Retail

<div>
 Web Personalization (Marketing Activation)
 
 
 <ul>
 <li>
 Expertise in Adobe Target, A/B testing and digital channel optimization
 </li>
 <li>
 Focus on personalized customer experiences
 
 
 </li>
 </ul>
 Web/Digital Optimization (Marketing Analytics and Tech)
 
 
 <ul>
 <li>
 Hands on with Adobe Analytics, Tealium, Adobe CJA, and third-party tools
 </li>
 <li>
 Enhancing digital journeys and campaign effectiveness
 
 
 </li>
 </ul>
 Web Content Management (Digital Enablement)
 
 
 <ul>
 <li>
 Development and implementation using Adobe Experience Manager (AEM)
 </li>
 <li>
 Content creation for Bank&rsquo;s websites, forms and offers
 </li>
 </ul>
</div>

Project Manager

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