customer assistance associate

QIC UAE

<div>
 
 
 UAE National's Customer Support Associate (Part-time)
 
 
 
 
 
 
 
 Requirement's
 
 
 <ul>
 <li>
 UAE Nationals
 </li>
 <li>
 High school, undergraduate, or university graduate
 </li>
 <li>
 Experience: 0&ndash;3 years (fresh graduates encouraged)
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Punctual
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Computer proficiency
 </li>
 <li>
 Customer service orientation
 </li>
 <li>
 Willingness to learn and develop
 </li>
 <li>
 Strong work ethics
 </li>
 <li>
 Proficient in Excel
 </li>
 </ul>
 
 
 
 
 
 Shift Options:
 
 
 <ul>
 <li>
 08:00 AM &ndash; 12:00 PM
 </li>
 <li>
 12:00 PM &ndash; 04:00 PM
 </li>
 </ul>
 
 
 
 
 
 Salary:
 
 
 <ul>
 <li>
 AED 4,000 &ndash; 6,000
 </li>
 <li>
 Salary varies by education background
 </li>
 <li>
 Nafis Support
 </li>
 </ul>
 
 
</div>

Customer Support Associate

Bitpanda GmbH

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we're here to help people trust themselves enough to build their financial freedom - for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks , precious metals and commodities they want - with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe's safest and most secure platforms that powers modern investing. Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, "roll-up-your-sleeves-and-make-it-happen" kind of people. It's these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you're someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let's go! Your Mission At Bitpanda, we believe that outstanding customer service is the foundation of lasting relationships and sustainable growth. As a Customer Support Associate, you'll be on the frontline, delivering personal, timely, and expert support to our users. You'll represent the voice and spirit of Bitpanda, building trust and loyalty with each interaction. If you're passionate about helping people and thrive in a dynamic, fast-paced environment, we want you on our team. Aufgaben <ul> <li>Deliver a best-in-class support experience across multiple channels (live chat, ticketing and phone support), ensuring timely, clear, and empathetic communication with our users.</li> <li>Understand and resolve customer issues while ensuring a high level of satisfaction, contributing directly to user retention and brand loyalty.</li> <li>Collaborate with cross-functional teams to escalate issues, share insights, and ensure user feedback shapes product improvements.</li> <li>Analyze recurring issues and contribute ideas to optimize support workflows and improve the customer journey.</li> <li>Work towards individual and team KPIs related to customer satisfaction, response time, and resolution quality while staying up to date with Bitpanda's products and services to offer informed and confident support.</li> </ul> Profil <ul> <li>Prior experience in Customer Support, Customer Care, or Sales, preferably in a digital or tech environment, you are detail-oriented and dependable, consistently managing follow-ups </li> <li>Proactive and empathetic communicator who thrives in a fast-paced environment, you excel at multitasking - confidently handling multiple live chats simultaneously while ensuring high-quality responses.</li> <li>Hands-on experience with cryptocurrencies, decentralized exchanges (DEXs), and crypto wallets is a strong advantage.</li> <li>Excellent communication skills in English and German - both written and verbal with strong interpersonal skills and the ability to remain calm and effective under pressure, you present a genuine interest in fintech, crypto, or investing is a strong advantage.</li> <li>Comfortable working flexible hours, including evenings and weekends, in a rotational shift system, and familiarity with customer service platforms (e.g., Zendesk) is a plus</li> </ul> Wir bieten <ul> <li>Hybrid-working model with 25-Work From Anywhere days </li> <li>Competitive total compensation package including participation in our stock option plan</li> <li>Market-leading benefits programs shaped by our Time & Flexibility policies </li> <li>Company-wide and team events - both in-person and virtually!</li> <li>Bitpanda swag to keep you living the brand</li> </ul> And, above all, the opportunity to learn and grow as part of Bitpanda's incredible journey towards being Europe's future investment platform. Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills. These benefits may be adjusted at Bitpanda's discretion and do not apply to our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in-office (think: Workplaces team or IT). JBG81_AT<img src="https://www.jobg8.com/Tracking.aspx?Zq608NDy96trB8w7m4uQnoOlJT5jJBvDu" width="0" height="0" />

Associate, Customer Support (m/f/d)

Furchild

At The Furchild, we are on a mission to transform the pet food industry. We create fresh, human-grade pet food, tailored to the unique nutritional needs of dogs and cats. Since 2016, we've become the leading natural pet food subscription service in the UAE, delivering directly to our customers' doors and helping pets live their healthiest, happiest lives.Founded by passionate pet lovers, we're now one of the fastest-growing startups in the UAE, with ambitious plans for the years ahead. We're looking for a Customer Service Associate to join our team and help us shape the future of the pet food industry. What You'll Love About Us <ul><li>Pet-centric culture : We don't just love pets - we live for them. If you're passionate about animals, you'll fit right in.</li><li>Fast-growing startup : Be part of an exciting, innovative company disrupting the $90 billion global pet food industry.</li><li>Diverse and inclusive workplace : We provide equal opportunity and foster a workplace where everyone is embraced without regard to gender identity, race, nationality, or any other characteristic.</li><li>Growth opportunities : We're expanding fast, and we want you to grow with us.</li></ul> Job Description Build and manage customer relationships, ensuring every interaction leaves the customers feeling valued and appreciated.Provide outstanding, personalised customer service across email, phone, and customer platforms (such as CRM and order management tools).Meet and exceed sales targets, contributing to team goals.Leverage customer feedback to improve processes and support the development of Furchild Customer journey.Collaborate with the product team to track responses and contribute to future improvements.Participate in cross-functional projects, gaining exposure to areas such as customer insights, user experience, and operations.Grow your knowledge of pet health, care and wellness to assist customers better.Represent Fuchild's values in every interaction. Qualifications Background in customer-facing roles with exposure to e-commerce platforms and the fast-moving nature of start-ups.Skilled at building strong customer relationships through personalised service, whether by phone, email, chat, or direct customer-facing interactions.Experience using CRM systems and order management platforms.Excellent written and verbal English skills, with keen attention to grammar.An outgoing, confident personality with a knack for building rapport.Highly organised and detail-oriented, able to manage multiple tasks efficiently.Ability to combine excellent service with contributing to sales, upselling, and retention objectives.Flexibility to work weekends and varied shifts in a dynamic environment.Demonstrates a great sense of humor and a strong passion for natural products and all things pet-related. Additional Information We're not just feeding pets - we're changing the way people care for them. At The Furchild, our work is driven by a shared love for animals and a commitment to making a real difference in their lives. When you join us, you're part of something bigger - a company that values innovation, customer satisfaction, and most importantly, the health of pets. Our Hiring Process We make the hiring process as straightforward as possible, with the following steps:<ol><li>Apply: Submit your application, and our team will review your profile.</li><li>Initial Interview: If your qualifications align, we'll schedule an initial conversation with you.</li><li>Hiring Manager Interview: Shortlisted candidates will meet with hiring managers.</li><li>Assessment: Depending on the role, you may be invited for a case study, trial assignment, or coding session.</li><li>Offer: Successful candidates will be contacted with an offer following the completion of the selection process.</li></ol> Ready to Join Us? If you're excited about making a difference in the lives of pets and being part of a fun, innovative company, we'd love to hear from you!<img src="https://www.jobg8.com/Tracking.aspx?D9MLp94I7TOzKplLrEE78TWMkOCwmtJxd" width="0" height="0" />

CUSTOMER SERVICE ASSOCIATE

Baylor Scott & White Health

<div>JOB SUMMARY 
 
The Human Resources (HR) Service Center Associate 1 serves as the first point of contact for the Shared Service Center (SSC) within an area of specialty or assignment. This position is responsible for receiving, routing, resolving and properly closing all HR inquiries by understanding the organization's processes, policies and procedures to investigate, resolve and facilitate the resolution of issues and questions.
SALARY<div>
The pay range for this position is $18.10 (entry-level qualifications) - $27.15 (highly experienced) The specific rate will depend upon the successful candidate&rsquo;s specific qualifications and prior experience. 
 
ESSENTIAL FUNCTIONS OF THE ROLE 
 
Serves as the first point of contact when employees and managers contact the SSC. Receives, routes, resolves and properly closes a multitude of inquiries, routing specialty questions to Tier 2 Specialists, HR Business Partners (HRBPs) or Centers of Expertise (COEs). Collaborates with appropriate SSC leadership, staff, COEs, HRBPs, HRIS or third parties to resolve complex inquiries or transactions as needed. 
 
Assists employees and managers in navigating the HR portal, PeopleSoft or Oracle Cloud applications (i.e. Compensation, Learning, Performance Management, Recruitment Succession Planning and Talent Management). Guides employees and managers to general HR policies and procedural manual. 
 
Provides data entry support when employees are unable to complete activities through the self-service portal (i.e. deposit enrollment, life events, general deductions, new hire benefits enrollment and personal data changes). 
 
Fulfills employment verification requests. 
 
Performs daily review of open case cues to ensure inquiries and requests are being resolved and closed properly and in a timely manner. 
 
Partners with SSC Managers to regularly review performance outcomes against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs); identifies trends requiring COE policy and procedure review or consideration. Seeks opportunities to improve the quality, efficiency and effectiveness of individual and team work. 
 
Seeks feedback, continuously learns, and takes advantage of opportunities to improve knowledge, skill, and experience. Maintains working knowledge of all HR and Payroll Operations, trends and developments within healthcare, HR and the organization. Work to enhance the capability of self. 
 
Participates in the delivery of training for staff, SSC staff, other HR partners, SSC customers and third party vendor resources, where appropriate. 
 
KEY SUCCESS FACTORS 
 
Prior call center experience a plus. 
 
Prior CRM experience (i.e. operating a phone tree, routing calls, fielding inquiries through chat and phone) a plus. 
 
Strong customer service skills. 
 
Ability to use and navigate through multiple computer applications and databases to enter job data and personal data changes as well as to research and log customer inquiries (i.e. PeopleSoft, Oracle Cloud, ServiceNow). 
 
Prior PeopleSoft, Oracle Cloud and Service Now applications experience highly desirable. 
 
Familiarity with Microsoft O365 applications. 
 
Excellent interpersonal, listening, verbal and written communication skills. 
 
Ability to build strong cross functional relationships and interact effectively with all levels of staff and management. 
 
Must be detail oriented, a self-starter and work well independently with limited direct supervision. Ability to work in a fast paced environment while maintaining accuracy and production requirements. 
 
Ability to set and achieve goals on time. 
 
BENEFITS 
 
Our competitive benefits package includes the following 
<ul><li>Immediate eligibility for health and welfare benefits</li><li>401(k) savings plan with dollar-for-dollar match up to 5%</li><li>Tuition Reimbursement</li><li>PTO accrual beginning Day 1</li></ul>
Note: Benefits may vary based upon position type and/or level</div> 
QUALIFICATIONS 
 
- EDUCATION - H.S. Diploma/GED Equivalent 
 
- EXPERIENCE - Less than 1 Year of Experience<ul><li>This is a phone position: experience at a call center preferred</li></ul></div>

HR Service Center Associate 1 (Hybrid)

BJS Home Delivery

About the Role:We are hiring enthusiastic and customer-focused Customer Care Associates (CSA) for a UK shift (monthly rotational) in a product-based company. This role offers a great opportunity to build your career, gain international process exposure, and grow internally through Internal Job Postings (IJP) within the organization.Key Responsibilities:<ul><li>Handle inbound and outbound calls, emails, and chats for UK-based customers</li><li>Resolve product/service-related queries in a professional and timely manner</li><li>Maintain accurate records of customer interactions in the CRM system</li><li>Ensure excellent customer satisfaction by providing empathetic and effective support</li><li>Meet performance metrics such as response time, resolution rate, and quality standards</li></ul>Requirements:<ul><li>Excellent communication skills in English (spoken and written)</li><li>Ability to work in UK shifts with monthly rotational schedule</li><li>Prior customer support/BPO experience is an advantage (freshers welcome)</li><li>Strong problem-solving and interpersonal skills</li><li>Basic knowledge of customer service tools/CRM systems preferred</li></ul>Benefits:<ul><li>Opportunity to work with a product-based company</li><li>Internal Job Posting (IJP) program for career growth</li><li>Positive work environment with learning opportunities</li><li>Health Insurance &amp; Provident Fund (PF)</li></ul>Shift: UK Shift (Monthly rotational) Job Types: Full-time, Permanent, Fresher Pay: &#8377;260,000.00 &ndash; &#8377;384,000.00 per year Work Location: In-person (Mohali)Speak with the Employer: +91 8264039946Job Types: Full-time, Permanent, FresherBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person*Speak with the employer* +91 8264039946Job Types: Full-time, Permanent, FresherPay: &#8377;300,000.00 - &#8377;384,000.00 per yearBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Customer Support Associate (UK)

Trade2Online Pvt Ltd

Key Responsibilities:<ul><li>Handle customer queries and concerns through WhatsApp, email, and phone calls.</li><li>Manage and resolve replacement, refund, and product-related complaints efficiently.</li><li>Maintain accurate records of all customer complaints, queries, and resolutions in a systematic manner.</li><li>Generate and manage courier/shipping labels for customer orders and returns.</li><li>Coordinate and assist during store visits or customer support at the physical store when required.</li><li>Work closely with logistics and operations teams to ensure timely updates and customer satisfaction.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or equivalent.</li><li>1&ndash;3 years of experience in customer service or a related role (e-commerce experience preferred).</li><li>Excellent communication skills in English and [regional language, if applicable].</li><li>Basic computer knowledge and familiarity with Excel, email, and CRM tools.</li><li>Strong problem-solving and multitasking abilities.</li><li>Customer-first attitude with attention to detail.</li></ul>Job Type: Full-timePay: &#8377;15,000.00 - &#8377;25,000.00 per monthWork Location: In person

Steinway

<div>Description:

Position Summary:
This role is responsible for filling orders for Company owned retail showrooms, Dealer locations and for external customers. As part of the Customer Service team, this role will also cross train with other Customer Service roles and support departmental projects and initiatives.
Main Responsibilities:<ul><li>
Take orders from dealers and technicians</li><li>
Coordinate the need for parts with OEMs</li><li>
Distribute parts orders to shop and floor</li><li>
Post and invoice all parts shipments on a daily basis</li><li>
Cross train with Customer Service Reps to answer overflow customer service requests</li><li>
Provide technical customer support as needed</li><li>
Respond to online Customer Service inquiries</li><li>
Provide factory tours and support other departmental projects as needed</li></ul>
Requirements:

Qualifications, education and experience:<ul><li>College degree</li><li>Strong written and verbal communication skills</li><li>Strong interpersonal skills</li><li>Piano technician experience a plus</li><li>Strong computer skills in Excel, Word, and Outlook</li><li>Ability to work independently and as part of a team environment</li><li>Note: Position requires physical activity. Should be able to lift up to 40 lb.</li></ul>
The estimated annualized base salary range for this role is $50K - $55K. Compensation will vary based on skills and experience. New employees are eligible to participate in a robust benefits package on the first day including medical, dental, vision, FSAs, generous 401k contribution, paid holidays, vacation and sick leave, professional development, and more.</div>

Customer Service Parts Associate

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