customer assistance representative

StudyWise

<div>
 The Chat Support Representative will be responsible for managing online communication with clients, providing accurate information about visa services, and assisting in scheduling consultations with Visa Experts. This role focuses on delivering excellent customer service through chat platforms, ensuring clients receive timely, clear, and professional responses throughout their immigration journey.
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
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 Respond to client inquiries via chat regarding visa options, eligibility, and services offered.
 
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 Schedule consultations with Visa Experts based on client needs and availability.
 
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 Serve as the first point of contact for clients seeking immigration advice.
 
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 Guide clients on required documents, timelines, and consultation procedures.
 
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 Relay relevant client information to advisors to ensure well-prepared meetings.
 
 </li>
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 Maintain smooth communication between clients and the immigration advisory team.
 
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 Provide high-quality, empathetic customer support and resolve client concerns efficiently.
 
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 Follow up with clients to confirm appointments and provide post-consultation assistance.
 
 
 
 
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 </ul>
 Requirements
 
 
 
 
 
 Requirements:
 
 
 
 Education:
 
 Bachelor&rsquo;s degree in business, communication, or a related field.
 
 
 
 Experience:
 
 
 
 
 <ul>
 <li>
 0&ndash;1 year of experience in chat or customer support (experience in immigration is a plus).
 
 
 
 Skills &amp; Competencies:
 
 
 
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 Strong written communication and interpersonal skills.
 
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 Excellent multitasking and time management abilities.
 
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 Attention to detail and client-focused attitude.
 
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 Basic knowledge of visa or immigration processes is an advantage.
 
 </li>
 </ul>
</div>

Chat Support Representative

SonoraCM McAllen

We are seeking a motivated and customer-focused Customer Support Representative to join our growing team in McAllen, TX. As a Customer Support Representative, you will be the cornerstone of our customer experience, ensuring that our clients achieve their goals and are fully satisfied with our products and services. You&rsquo;ll work closely with the sales team to identify opportunities for customer growth, retention, and support. If you&rsquo;re passionate about customer service, enjoy problem-solving, and thrive in a dynamic environment, we want to hear from you!Customer Support Representative Key Responsibilities:<ul><li>Build and maintain strong relationships with customers, ensuring they are satisfied with our products and services.</li><li>Act as the first point of contact for customer inquiries, concerns, and feedback.</li><li>Collaborate with the sales team to assist in the onboarding process for new customers.</li><li>Identify opportunities for upselling and cross-selling based on customer needs and satisfaction.</li><li>Guide customers through product usage to ensure they are utilizing our solutions to their full potential.</li><li>Provide ongoing support for existing customers, ensuring a high level of customer engagement and retention.</li><li>Troubleshoot customer issues and work with internal teams to provide effective solutions in a timely manner.</li><li>Assist in gathering customer feedback and communicating insights to improve products and services.</li><li>Track customer success metrics and work with the sales team to drive improvements.</li></ul>Customer Support Representative Job Requirements:<ul><li>Previous experience in customer service or customer success roles, preferably in a sales environment.</li><li>Excellent verbal and written communication skills, with the ability to engage effectively with customers.</li><li>Strong problem-solving abilities and a solution-oriented mindset.</li><li>Ability to build and maintain relationships with customers, ensuring long-term satisfaction.</li><li>Comfortable with identifying sales opportunities and collaborating with the sales team to achieve business goals.</li><li>Strong organizational and time management skills, with the ability to manage multiple accounts and priorities.</li><li>Ability to work both independently and as part of a team to drive customer success.</li><li>A customer-first mentality, always striving to exceed customer expectations.</li></ul>Customer Support Representative Job Qualifications:<ul><li>High school diploma or equivalent; a bachelor&rsquo;s degree is preferred.</li><li>Previous experience in customer success, customer service, or sales.</li><li>Ability to learn and adapt quickly to new products and services.</li><li>Strong interpersonal skills with the ability to interact with a diverse range of customers.</li><li>Proactive and self-motivated, with a strong focus on results and outcomes.</li><li>Strong attention to detail and ability to multitask effectively.</li><li>A positive attitude and a passion for providing exceptional customer service.</li></ul>The Importance of the Role:As a Customer Support Representative, you will play a critical role in ensuring that customers have the best experience possible. Your work will directly influence customer satisfaction, retention, and overall success. By helping customers solve problems, optimize their use of our services, and build lasting relationships, you will be integral to our company&rsquo;s growth. The Customer Support Representative is key to building long-term customer loyalty, driving sales opportunities, and making sure our clients feel valued and heard. If you&rsquo;re ready to make an impact and work in a dynamic, supportive environment, this is the role for you!Job Type: Full-timePay: $48,000.00 - $60,000.00 per yearWork Location: On the road

Customer Support Representative

Concentrix

Job Description:An English Customer Service Representative is responsible for providing excellent support to customers by addressing their inquiries, resolving issues, and ensuring a positive experience with the company&rsquo;s products or services. This role involves communication with customers via various channels such as phone, email, live chat, or social media in English.Key Responsibilities:<ul><li>Customer Support:</li><li>Answer customer inquiries, complaints, and requests in a professional, friendly, and timely manner.</li><li>Provide assistance with product-related questions, troubleshooting, and order inquiries.</li><li>Offer detailed product or service information, guiding customers through purchasing or usage processes.</li><li>Issue Resolution:</li><li>Handle and resolve customer complaints or problems by understanding the issue, finding solutions, and ensuring customer satisfaction.</li><li>Escalate complex issues to higher levels of support when necessary.</li><li>Documentation and Record-Keeping:</li><li>Maintain detailed and accurate records of customer interactions, feedback, and issues in the CRM system.</li><li>Process orders, returns, refunds, and exchanges following company procedures.</li><li>Communication:</li><li>Communicate clearly and effectively, demonstrating strong English language skills, both written and verbal.</li><li>Ensure the accurate and complete documentation of conversations or transactions.</li><li>Product and Service Knowledge:</li><li>Stay up-to-date with product offerings, services, promotions, and policies to provide accurate and informed assistance.</li><li>Proactively suggest solutions, upgrades, or add-ons based on customer needs.</li><li>Customer Retention:</li><li>Build rapport and maintain positive relationships with customers, ensuring their continued loyalty to the brand.</li><li>Follow up with customers as needed to ensure satisfaction and gather feedback.</li><li>Team Collaboration:</li><li>Work closely with other departments (e.g., sales, technical support) to resolve customer issues or provide additional assistance.</li><li>Participate in team meetings or training sessions to improve knowledge and performance.</li></ul>Qualifications:<ul><li>Proven experience in a customer service role (preferably in English-speaking environments).</li><li>Excellent verbal and written communication skills in English.</li><li>Strong problem-solving skills and ability to handle difficult situations calmly and professionally.</li><li>Ability to multitask and manage time effectively in a fast-paced environment.</li><li>Proficiency with customer service software and CRM tools.</li><li>A high level of empathy and patience in dealing with customers.</li><li>Knowledge of the company&rsquo;s products or services (training provided).</li><li>A high school diploma or equivalent; a degree is a plus.</li></ul>Preferred Skills:<ul><li>Familiarity with customer service best practices.</li><li>Experience in a specific industry, such as retail, tech, or finance (depending on the company).</li><li>Fluency in additional languages is a plus but not required.</li></ul>Working Hours:<ul><li>Flexible shifts (e.g., evenings, weekends, or rotating shifts), depending on the company's operating hours.</li></ul>Job Types: Full-time, New gradPay: E&pound;13,000.00 - E&pound;20,000.00 per monthApplication Question(s):<ul><li>Do you have any commitments for the next 6 months ?</li><li>Are you located in Giza/Cairo ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>English fluently (Required)</li></ul>

customer service representative (English)

Al HARMAIN DATES

Job Title: Customer Support Representative (E-commerce Industry)Location: North Nazimabad, Block A, KarachiJob Type: Full-TimeShort Summary:We are looking for a dedicated and responsible Customer Support Representative for our E-commerce business. This is a non-target-based, full-time office job. The main responsibilities include calling customers for order confirmation and handling customer queries on incoming calls.Key Responsibilities:<ul><li>Make outgoing calls to customers for order confirmation.</li><li>Handle customer queries and complaints on incoming calls.</li><li>Update records and order status using MS Excel / Google Sheets.</li><li>Maintain polite and professional communication with customers at all times.</li><li>Follow company guidelines and work closely with team members for smooth operations.</li><li>Support during busy days and overtime will be provided if workload increases.</li></ul>Requirements:<ul><li>Minimum Education: Intermediate (FA / FSc / ICS / ICom or equivalent).</li><li>Basic knowledge of MS Excel or Google Spreadsheets is a must.</li><li>Good communication skills in Urdu and basic English.</li><li>No transport provided by the company.</li><li>Minimum 1 Year Experience of call Center</li></ul>Office Timing:<ul><li>Monday to Saturday</li><li>10:00 AM to 7:30 PM</li><li>Overtime provided during high workload days.</li></ul>Other Details:<ul><li>Fixed Salary</li><li>Commission</li><li>Not a target-based job</li><li>Performance-based increment possible after 3 months</li><li>Male Female Both can Apply Minimum 1 year Experience Required</li></ul>Job Type: Full-timePay: Rs18,000.00 - Rs22,000.00 per monthWork Location: In person

Red Star Technologies Pvt. Ltd.

We are looking for a Customer Support Representative with strong English communication skills and a passion for helping others. In this role, you will be the first point of contact for our customers &mdash; ensuring their questions are answered, issues are resolved, and they receive an exceptional experience every time.Key Responsibilities:<ul><li>Handle customer inquiries via phone, email, or chat in a professional and timely manner.</li><li>Provide accurate information about company products and services.</li><li>Resolve customer complaints effectively and follow up to ensure satisfaction.</li><li>Maintain detailed records of all interactions using internal systems.</li><li>Collaborate with internal teams to improve customer experience and service quality.</li><li>Identify opportunities to enhance support processes.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (Completed).</li><li>1&ndash;2 years of experience in a customer service or support role.</li><li>Excellent English communication skills &mdash; both verbal and written.</li><li>Strong interpersonal, problem-solving, and multitasking abilities.</li><li>Proficiency with computers and familiarity with CRM tools is a plus.</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Growth and learning opportunities within the company.</li><li>Friendly and collaborative work environment.</li><li>Performance-based incentives.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Planlab Solutions

Work Location: Model Town Link Road, Lahore Shift Timing: Afternoon (Starting at 1 PM, 9-hour shift)About the Position: PlanLab Solutions is seeking a Customer Service Representative who is enthusiastic, attentive, and dedicated to delivering an outstanding customer experience. The selected candidate will serve as the main point of contact for our international clients, managing communication through email, chat, and phone.This role requires someone who can think critically, communicate effectively, and handle customer concerns with empathy and professionalism.Responsibilities:<ul><li>Manage and respond to customer queries via email, live chat, and phone in a courteous and efficient manner.</li><li>Diagnose issues, provide accurate information, and ensure timely resolution and follow-up.</li><li>Keep detailed records of all customer communications, requests, and feedback.</li><li>Assist customers with product-related information, troubleshooting, and basic technical guidance.</li><li>Stay updated with company offerings, policies, and industry trends to provide accurate assistance.</li><li>Work closely with teammates to identify opportunities for improving the customer experience.</li></ul>Qualifications &amp; Requirements:<ul><li>At least 1 year of experience in a customer support or contact center environment.</li><li>Familiarity with CRM tools like Zendesk, Tidio, Gorgias, or similar systems.</li><li>Strong command of the English language (spoken and written).</li><li>Excellent communication, problem-solving, and multitasking abilities.</li><li>A customer-first mindset with the ability to remain calm and professional.</li><li>Good computer literacy, especially in MS Office and Excel.</li><li>Capable of working independently and collaboratively within a team.</li><li>Willingness to work afternoon shifts, including weekends and holidays when required.</li><li>High school diploma or equivalent (additional education preferred).</li></ul>What We Offer:<ul><li>A non-sales role &mdash; no targets or commissions, just quality service.</li><li>A friendly and supportive work culture.</li><li>The chance to engage with international clients and develop your professional skills.</li></ul>How to Apply:Interested candidates are encouraged to share their resume and a brief cover letter outlining their experience, the customer service tools they&rsquo;ve used (e.g., Zendesk, Tidio, Gorgias), and why they&rsquo;d be a great fit for this role. Only shortlisted candidates will be contacted for further steps.Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>How would you rate your English proficiency between 1 to 10 (verbal, written, and listening)?</li><li>Do you have experience writing professional emails and handling live chat support?</li><li>Can you confidently handle both inbound and outbound calls with international customers without relying on a script?</li><li>Are you available to work the required Afternoon shift (starting 12:00/1:00 PM onwards, 9 hours)?</li><li>Which customer support tools have you used before (e.g., Zendesk, Gorgias, Tidio, etc.)?</li></ul><ul><li>What is your current salary?</li></ul><ul><li>What is your expected salary?</li></ul>Work Location: In person

customer service representative - customer support agent

RestHero.io

Overview We are seeking a Customer Support Representative to assist customers with inquiries, troubleshoot issues, and provide outstanding service. You will handle customer interactions via phone, email, and chat while maintaining a high level of professionalism. Strong communication skills and experience with CRM tools like Salesforce or Zendesk are required. The role involves resolving customer concerns efficiently and contributing to service improvements. Join us to enhance customer satisfaction and support our growing client base. Responsibilities <ul><li>Handle customer inquiries via phone, email, and chat with professionalism.</li><li>Troubleshoot issues and provide timely resolutions.</li><li>Resolve customer concerns efficiently and contribute to service improvements.</li><li>Utilize CRM tools (e.g., Salesforce or Zendesk) to manage customer interactions and track issues.</li></ul> Qualifications <ul><li>Strong communication skills.</li><li>Experience with CRM tools like Salesforce or Zendesk.</li><li>Ability to resolve customer concerns efficiently and professionally.</li></ul> Job details <ul><li>Seniority level: Entry level</li><li>Employment type: Full-time</li><li>Job function: Customer Service</li><li>Industries: IT Services and IT Consulting</li></ul>

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customer service representative - customer support agent

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