customer assistance representative

HZA SMC PVT LTD

Job Title: Customer Support RepresentativeCompany: HZA SYDLocation: LahoreAbout Us: HZA SYD is a leading player in the electronics industry, specializing in cutting-edge technology solutions. With a commitment to innovation and customer satisfaction, we are seeking a dynamic Customer Support Representative to join our team. This is a fantastic opportunity for an organized and motivated individual to contribute to the success of a rapidly growing company.Job Description:We're looking for a highly skilled Customer Support Representative to join our team! As a Customer Support Representative, you will be the face of our company, providing top-notch support to our customers via phone, email, and chat.Requirements:High English communication skills (written and verbal)- Excellent customer service skills- Ability to work in a fast-paced environment- Strong problem-solving skillsResponsibilities:Respond to customer inquiries via phone, email, and chat- Resolve customer complaints and issues in a timely and professional manner- Provide product/service information and solutions to customers- Utilize software and tools to track and manage customer interactions- Collaborate with internal teams to resolve customer issuesWhat We Offer:<ul><li>Competitive salary and benefits package-</li><li>Opportunity to work with a growing company</li><li>Professional development and growth opportunities</li><li>Fun and supportive team environment.</li></ul>How to Apply: If you're passionate about delivering exceptional customer service and have high English communication skills, please submit your resume at: +334-0440848hr@mobileemporium.com.auJob Type: Full-time ( 5:00 am - 2:30 pm )Pay: Rs 35000 - Rs 100000 per monthExperience:<ul><li>1-2years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs100,000.00 per monthExperience:<ul><li>digital sales: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Support Representative

Luminey

Customer Support Representative (CSR)Company: Bin Khalid Group (BKG) Location: Bahria Town, Lahore Job Type: Full-Time (Onsite) Experience Required: 3&ndash;5 YearsBin Khalid Group (BKG) is seeking a professional and customer-oriented Customer Support Representative (CSR) to become part of our growing team. The selected candidate will play a key role in managing customer communications, resolving queries efficiently, and ensuring a positive customer experience through timely and effective support services.Key Responsibilities<ul><li>Respond to customer queries via phone calls, emails, and face-to-face interactions</li><li>Address customer concerns and complaints professionally while ensuring prompt resolution</li><li>Maintain detailed and accurate records of customer communications, feedback, and transactions</li><li>Follow up with customers to confirm issue resolution and overall satisfaction</li><li>Collaborate with internal departments to resolve customer-related matters effectively</li><li>Build and maintain strong relationships with clients through exceptional service</li><li>Ensure high standards of customer engagement and support at all times</li></ul>Requirements<ul><li>3&ndash;5 years of experience in Customer Support or a similar CSR role</li><li>Strong verbal and written communication skills</li><li>Excellent interpersonal and customer service abilities</li><li>Effective problem-solving and multitasking capabilities</li><li>Proficiency in CRM software and MS Office applications</li><li>Bachelor&rsquo;s degree will be preferred</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Professional and collaborative onsite working environment</li><li>Career growth and professional development opportunities</li><li>Supportive team culture with continuous learning opportunities</li></ul>Share your resume on this link : https://paypeople.app/#/Careers/jobs?id=5eb72e61-4a4b-48be-a269-65ab42deb8cc&amp;cid=8788Work Location: In person

Customer Support Representative (CSR)

Crisis Prevention Institute

<div>Our Story: 
Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we&rsquo;ve helped train more than 17 million people within service-oriented industries including education, health care, behavioral health, long-term care, human services, security, corporate, and retail. 
 
At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe the power of empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. It&rsquo;s a philosophy that is central to everything we do, and traces back to our beginning.
As a member of the team, you can expect to:<ul><li>
Make a difference through your work &ndash; You&rsquo;ll be proud to tell your family and friends about what you do.</li><li>
Gain significant career experience only obtained within a fast-growing organization &ndash; Entry-level roles through executive leadership.</li><li>
Feel fulfilled and have fun &ndash; We work hard but make the time to build meaningful relationships and celebrate the wins.</li></ul>
The Role:
CPI&rsquo;s Customer Care department helps to drive top- and bottom-line growth by delivering the very best pre- and post-certification support and effortless customer experiences.
The Support Representative occupies a critical role within the Customer Support team as it delivers fast and accurate service to CPI&rsquo;s customers and Certified Instructors (CIs) via multiple channels. The Representative&rsquo;s (and team&rsquo;s) emphasis is on delivering &ldquo;effortless&rdquo; customer experiences and the highest levels of first contact resolution (FCR). The Representative provides complete responses to telephone and email inquiries and requests and works to quickly and effectively resolve their issues. The Representative demonstrates competence leveraging CPI&rsquo;s Customer Relationship Management (CRM) system, the Great Plains accounting system, and Customer Support&rsquo;s Knowledge Management System (KMS). The Representative also demonstrates a thorough knowledge of CPI&rsquo;s programs, events, policies, procedures, and PCI compliance standards. Last, the Representative generates leads that fuel the Instructor Certification Program (ICP) growth and high levels of CI renewals, improving retention and revenue. 
 
What You Get To Do Everyday:<ul><li>
Provide complete and accurate responses to customer requests arriving via telephone and email.</li><li>
Deliver quick and effective resolution to most issues.</li><li>
Process event registrations and product orders, including those that involve credit card payments.</li><li>
Place outbound calls as necessary to satisfy customer service requests and to secure information needed to complete registrations and product orders.</li><li>
As appropriate, generate leads and offer to register CIs in NCI Renewal events.</li><li>
Take the initiative to offer suggestions that improve customer experience, organizational growth, and operational efficiency.</li><li>
Consistently maintain a pattern of regular and predictable attendance, ensuring presence during all scheduled work hours and contributing to the overall efficiency and productivity of the team.</li><li>
Perform other position‑related duties as assigned.</li></ul>
Qualifications:<ul><li>
Highschool Diploma or GED</li><li>
Two or more years of work experience in the customer service industry</li><li>
English Language proficiency</li><li>
Compassionate individual</li><li>
Customer focused</li><li>
Strong analytical and problem-solving skills, with attention to detail</li><li>
Excellent verbal and written communication and effective listening skills</li><li>
Ability to learn and utilize technical learning</li><li>
Ability to prioritize time management skills efficiently</li><li>
Ability to work in a collaborative environment</li></ul>
Preferred Qualifications<ul><li>
Bachelors Degree</li><li>
Experience within a contact center environment</li><li>
Spanish or French language proficiency</li></ul>
What We Offer:<ul><li>
1st shift; Monday-Friday (9:30 a.m.-6:00 p.m.)</li><li>
$22.00/hr plus potential for an hourly increase after the successful completion of 90 days of employment</li><li>
Comprehensive benefits package</li><li>
401k</li><li>
PTO</li><li>
Health &amp; Wellness Days</li><li>
Paid Volunteer Time Off</li><li>
Continuing education and training</li><li>
Hybrid work schedule</li></ul>
Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity, or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state, or local law. The Company will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.
pQ0PpWfON1</div>

CS Outsource

<div>
 
 
 Job Summary
 
 
 
 We are seeking a friendly, proactive, and customer-focused
 
 Customer Support Representative
 
 to join our team. The ideal candidate has excellent communication skills, a positive attitude, and the ability to resolve customer issues efficiently while ensuring an exceptional service experience.
 
 
 
 
 
 
 Job Overview
 
 
 
 A Customer Support Representative assists customers by answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction across phone, email, chat, and social media channels. They maintain accurate records, escalate complex cases when needed, and support continuous process improvement within the team.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond promptly and professionally to customer inquiries via phone, email, live chat, and social platforms.
 </li>
 <li>
 Provide accurate and clear information about products, services, policies, and procedures.
 </li>
 <li>
 Troubleshoot and resolve customer issues, escalating advanced or complex cases when necessary.
 </li>
 <li>
 Maintain detailed and accurate records of all customer interactions in the CRM system.
 </li>
 <li>
 Identify recurring issues and share feedback with internal teams for improvement.
 </li>
 <li>
 Follow up with customers to ensure complete resolution and satisfaction.
 </li>
 <li>
 Meet or exceed key performance metrics such as response time, resolution time, and customer satisfaction scores.
 </li>
 <li>
 Collaborate with team members and contribute to a positive, supportive work environment.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 <ul>
 <li>
 1&ndash;2 years of experience in customer service or customer support (preferred).
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Strong problem-solving abilities and attention to detail.
 </li>
 <li>
 Ability to manage multiple tasks in a fast-paced environment.
 </li>
 <li>
 Proficiency with computers, CRM platforms, ticketing systems, and support tools.
 </li>
 <li>
 Patience, empathy, and a customer-first mindset.
 </li>
 <li>
 Ability to work independently and effectively within a team.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Opportunities for career development and skill enhancement.
 </li>
 <li>
 Supportive team culture and leadership.
 </li>
 <li>
 Exposure to modern tools and customer-centric systems.
 </li>
 <li>
 A role where your contribution directly improves customer experience.
 </li>
 </ul>
 
 
</div>

Rise Broadband

<div>Universal Customer Support Representative (Inbound)
Compensation
Starting at $20.00/hour (USD) + Monthly Incentive Earning Potential 
Based on experience
Position Overview
The Universal Customer Support Representative is a high-volume, inbound customer support role responsible for delivering best-in-class customer service while efficiently resolving billing, account, and basic technical issues for Rise Broadband customers.
This role is ideal for individuals who excel in fast-paced call environments, demonstrate strong empathy and communication skills, and take full ownership of customer issues with a focus on resolving concerns during the first interaction whenever possible.
Universal Representatives are empowered to serve as the voice of the customer, identifying friction points and sharing feedback with internal Rise Internet teams to improve processes and the overall customer experience.
Key Responsibilities
Inbound Customer Support &amp; Issue Resolution<ul><li>
Handle a high volume of inbound customer calls while maintaining professionalism, empathy, and accuracy</li><li>
Resolve a wide range of inquiries including billing questions, account updates, rate plans, and technical troubleshooting</li><li>
Take full ownership of customer issues from start to finish, actively listening and confirming resolution before ending the call</li><li>
Balance efficiency with quality by resolving issues correctly the first time</li></ul>
Billing, Account &amp; Self-Service Support<ul><li>
Review customer billing ledgers, explain charges clearly, and resolve billing concerns</li><li>
Assist customers in selecting appropriate rate plans, equipment, and additional services</li><li>
Guide customers through the customer portal and self-service tools, ensuring understanding of next steps</li><li>
Accurately document all interactions and update customer records</li></ul>
Technical Support (Foundational)<ul><li>
Provide technical support for Internet, VoIP, email, web hosting, and Ethernet services</li><li>
Troubleshoot service issues using established tools and procedures</li><li>
Use sound judgment to schedule onsite service visits or equipment replacements when needed</li></ul>
Collaboration &amp; Continuous Improvement<ul><li>
Communicate recurring customer issues and process gaps to internal departments</li><li>
Adhere to all policies, procedures, and quality standards</li><li>
Maintain punctuality, reliability, and a professional demeanor in a team environment</li></ul>
How Success Is Measured
Success in this role is measured using clear, well-defined performance metrics, including:<ul><li>
First Contact Resolution (FCR): Resolving the customer&rsquo;s issue during the initial interaction without the need for follow-up</li><li>
Average Handle Time (AHT): Managing call length efficiently while still providing a high-quality customer experience</li><li>
Customer Satisfaction (CSAT): Customer feedback reflecting satisfaction with service and issue resolution</li><li>
Schedule Adherence: Being available and ready to handle calls as scheduled</li><li>
Quality &amp; Accuracy: Proper documentation, correct resolutions, and adherence to procedures</li></ul>
Required Qualifications<ul><li>
Strong customer service, communication, and listening skills</li><li>
Ability to build rapport and remain calm in a high-volume inbound call environment</li><li>
1&ndash;2 years of related experience preferred (call center, customer service, billing, or technical support)</li><li>
Strong computer skills with the ability to navigate multiple systems simultaneously</li><li>
Basic understanding of billing concepts (credits, debits, percentages, discounts)</li><li>
Typing speed of 30 WPM or higher preferred</li></ul>
Technical Knowledge (Preferred / Trainable)<ul><li>
Basic understanding of:<ul><li>
IP addressing and networking fundamentals</li><li>
Wi-Fi and network hardware concepts</li><li>
Email setup and configuration</li></ul></li><li>
Willingness to learn new systems and technical concepts quickly</li></ul>
Schedule &amp; Work Location<ul><li>
This is primarily an in-office position in a shared workspace environment</li><li>
Limited work-from-home opportunities may be required on an occasional basis for business continuity or operational needs</li><li>
Availability for evenings and/or weekends may be required</li></ul>
Working Conditions<ul><li>
Prolonged periods of sitting, speaking, and computer use</li><li>
Occasional standing, walking, reaching, and lifting up to 15 pounds</li></ul> 
Please feel free to review our Benefits at the following link: https://www.risebroadband.com/about/careers/benefits/</div>

Universal Customer Support Representative

Falcon Ecom Solution

JOB SUMMARY: We are seeking applicants who have excellent communication and problem Solver.JOB DESCRIPTION:* Respond to customer queries in a timely and accurate way, via chat* Identify customer needs and help* Has Great Written Communication Skills* Engages Proactively* Multitasks Effectively* Asks Direct Relevant Questions* Quickly Identifies Pain PointEducation:Intermediate.Skills:Interpersonal &amp; Communication skills.Extrovert Personality.Problem-solving SkillsJob Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

Do it Right Pakistan

Date posted: 13 May 2026Pay: 25,000.00 (PKR)-35,000.00 (PKR) per monthJob Description:Call Center Agent (Female)Company: World Signature Events Job Type: Full-Time Location: DHA Phase 2 Interview Location (Head Office): DHA Phase 8Job DescriptionWorld Signature Events is looking for a confident and energetic Call Center Agent (Female) to join our team. We are seeking candidates with excellent communication skills, a professional attitude, and a pleasant personality who can effectively deal with clients and maintain high customer service standards.Fresh candidates with strong communication abilities are also encouraged to apply.Job Responsibilities<ul><li>Handle inbound and outbound customer calls professionally</li><li>Provide accurate information regarding company services</li><li>Maintain proper follow-ups with clients</li><li>Respond to customer queries in a polite and professional manner</li><li>Maintain call records and customer details</li><li>Coordinate with internal departments when required</li><li>Ensure customer satisfaction through effective communication</li></ul>Requirements<ul><li>Female candidates only</li><li>Experience: 6 months to 1 year preferred</li><li>Freshers are also encouraged to apply</li><li>Excellent communication and interpersonal skills</li><li>Confident and professional personality</li><li>Good speaking and listening skills</li><li>Ability to work in a professional office environment</li><li>Basic computer knowledge will be preferred</li></ul>Qualification<ul><li>Intermediate / Bachelor&rsquo;s degree preferred</li><li>No specific field restriction</li></ul>Job Timings<ul><li>Monday to Saturday</li><li>10:00 AM to 6:30 PM</li></ul>Workplace<ul><li>Office-Based Position</li></ul>Interview Details<ul><li>Interviews will be conducted at the Head Office located in DHA Phase 8.</li></ul>Salary<ul><li>25k-35k per month</li></ul>Apply NowInterested candidates are encouraged to apply through Indeed or submit their updated CV for consideration.Work Location: In personPay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

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10000 customer assistance representative jobs Near Me

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