customer assistance representative

American Airlines

<div>
 
 Intro
 
 
 
 Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
 
 
 
 Why you'll love this job
 
 
 
 The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $16.10.
 
 
 
 What You'll Do
 
 
 
 
 These are the essential functions of the job
 
 
 
 
 This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
 
 
 
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 Greeting customers when they enter the airport or arrive in the ticket area
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 Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
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 Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
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 Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
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 Troubleshooting kiosk technology issues to identify the source of issues or errors
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 Communicating with IT about kiosk technology issues that require additional servicing
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 Verifying that customers&rsquo; carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
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 Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
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 Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
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 Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
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 Accepting and activating customers&rsquo; self-tagged baggage at the activation station
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 Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
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 Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
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 Refer customers to customer service agents when appropriate
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 Performing clearance and verification of documents at kiosks
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 Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
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 Assisting unaccompanied minors with boarding, deplaning, or other transportation
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 Providing customers with gate information and directions
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 Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
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 Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
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 Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
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 Adhere to government regulations (e.g., DOT, FAA, TSA)
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 Adhere to company policies, procedures, and performance standards
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 Wear uniforms as required by company policy
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 Provide quality customer service in a professional manner in accordance with American&rsquo;s guidelines
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 Use multiple internal resources/systems, including during customer interactions
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 Reasonable accommodations may be made for qualifying individuals with disabilities.
 
 
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 </ul>
 
 All you'll need for success
 
 
 
 
 Minimum Qualifications- Education &amp; Prior Job Experience
 
 
 
 <ul>
 <li>
 High School diploma or GED or international equivalent
 </li>
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 Must be 18 years of age or older
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 Read, write, fluently speak and understand the English language.
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 Bilingual language skills may be required in some locations
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 Applicable valid driver&rsquo;s license as required by local authorities
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 Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
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 Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
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 Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
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 Must be authorized to work in the U.S.
 
 
 </li>
 </ul>
 
 Preferred Qualifications- Education &amp; Prior Job Experience
 
 
 
 <ul>
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 Working knowledge of Sabre or any other Passenger Service System
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 Previous face to face Customer Service experience
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 Working in a fast pace environment
 
 
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 </ul>
 
 What You'll Get
 
 
 
 Feel free to take advantage of all that American Airlines has to offer:
 
 
 <ul>
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 Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
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 Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
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 Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.
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 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
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 Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
 
 
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 Feel free to be yourself at American
 
 
 
 From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
 
 
 Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.
</div>

Customer Assistance Representative Full Time

HSK Digitronix Technologies

Job Position: Customer Support Representative (CSR)&ndash; Night Shift Job Type: Call-based jobCompany: Fortune Tech Industry: Vehicle Transportation &amp; Logistics (USA Market)Fortune Tech is hiring Customer Support Representative for our transportation services operations. We work across the US and coordinate vehicle transportation from one location to another.Job Responsibilities:<ul><li>Handle inbound and outbound calls with US clients and carriers</li><li>Coordinate vehicle transportation orders across the USA</li><li>Communicate with carriers, drivers, and customers on calls and messages</li><li>Provide customer support and shipment updates</li><li>Track pickups and deliveries</li><li>Handle daily dispatch and coordination activities</li></ul>Required Skills:<ul><li>Good English communication skills (spoken and written)</li><li>Comfortable working in a call-based environment</li></ul>Work Location: Gulshan-e-Iqbal , Block 3 , near Disco Bakery, KarachiWorking Hours (Ramadan Schedule):<ul><li>8:00 PM to 4:00 AM</li><li>(for females timings: 8:00 PM to 1:00 AM)</li></ul>Working hours <ul><li>6:00 PM to 3:00 AM</li><li>(for females timings : 6:00 PM to 1:00 AM)</li></ul>Salary Package:<ul><li>PKR 35,000 &ndash; 40,000 per month</li><li>Commission in USD Dollars</li><li>Daily hand-cash</li></ul>Important Notes:<ul><li>This is a call-based job.</li><li>We do not provide any conveyance / pick &amp; drop facility.</li><li>No conveyance will be provided for female candidates as well.</li></ul>Job Types: Full-time, FresherApplication Question(s):<ul><li>Do you have good english communication skills?</li><li>Are you able and willing to work in night shift from 6PM-3AM?</li><li>Can you manage your own conveyance to gulshan e iqbal block 3 ?</li></ul>Work Location: In personJob Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Customer support representative

Zue Pvt Ltd

Job Title: On-Screen Customer Service Representative Location: Main Shahra-e-Faisal, Karachi Shift Timings: 06:00 PM to 03:00 AM PST Working Days: Monday to Friday Employment Type: Full Time and OnsitePosition Overview:ZUE is looking for an On-Screen Customer Service Representative who will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.Key Responsibilities:1. Inbound Customer Support:&middot; Handle incoming customer calls with professionalism and empathy.&middot; Listen to customer inquiries, concerns, and complaints attentively.&middot; Provide accurate information and assistance to resolve customer issues.&middot; Escalate complex or unresolved matters to appropriate teams or supervisors.&middot; Maintain a high level of customer satisfaction through effective communication and problem-solving.2. On-Screen Support:&middot; Utilize computer systems and software to access customer accounts and relevant information.&middot; Assist customers with online transactions, account management, and technical issues.&middot; Troubleshoot and guide customers through web-based applications and services.&middot; Educate customers on using self-service tools and resources effectively.3. Data Entry and Documentation:&middot; Accurately record customer interactions, issues, and resolutions in the CRM system.&middot; Maintain detailed and organized customer records for future reference.&middot; Generate reports on customer service metrics and performance as required.4. Product Knowledge:&middot; Stay up-to-date with the company's products, services, and policies.&middot; Continuously expand your knowledge to better assist customers with their inquiries.5. Team Collaboration:&middot; Collaborate with colleagues, supervisors, and other departments to resolve customer issues.&middot; Share insights and feedback to improve processes and enhance customer satisfaction.Requirements:<ul><li>Minimum 2 years of US customer service experience.</li><li>Bachelor&rsquo;s degree or A-Levels.</li><li>Proficiency in MS Office Suite.</li><li>Exceptional English communication skills (written and verbal).</li><li>Flexibility to work USA shift timings.</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary? </li><li>What is your expected salary? </li><li>If selected? Would you be able to join immediately? </li><li>Are you comfortable working onsite from 06:00 PM to 03:00 AM PST (Night Shift)? </li><li>Residential Area in Karachi? </li></ul>Work Location: In person

On-Screen Customer Service Representative (OCSR)

Zidello

Job Description:Zidello is looking for a dedicated and experienced Customer Support Representative (CSR) to join our growing team. The ideal candidate should have a strong understanding of CSR operations and be comfortable handling customer interactions in a fast-paced e-commerce environment.Key Responsibilities:<ul><li>Managing and responding to customer chats in a timely and professional manner</li><li>Handling order fulfillment and coordinating support for fulfilled orders</li><li>Assisting customers with inquiries, order status, and basic issue resolution</li><li>Maintaining accurate records related to customer communication and orders</li><li>Ensuring a smooth and positive customer experience while representing the brand</li></ul>Requirements &amp; Qualifications:<ul><li>Prior experience in a Customer Support / CSR role</li><li>Strong knowledge of CSR workflows and e-commerce operations</li><li>Computer literate with good command of basic systems and tools</li><li>Good communication skills (written and verbal)</li><li>Ability to handle responsibility and work independently</li></ul>How to Apply:Interested candidates are requested to send their CV to &quot;zidelloecom@gmail.com&quot; with a subject line of &quot;CSR Application&quot;.Job Type: Full-timeJob Type: Full-timeApplication Question(s):<ul><li>What is your current residential location (area and city)?</li><li>Do you have prior experience relevant to this role?</li><li>What is your current salary package?</li><li>Are you available for an interview within the next 7 days?</li></ul>Work Location: In person

Customer Support Representative

MetaMelon

Company DescriptionMizo Solution, specializes in providing innovative IT services to drive digital transformation for businesses. We deliver custom software development, web and mobile solutions, and IT consulting tailored to meet unique needs in a competitive market. Our expertise includes web and app development, software solutions, cloud consulting, and more, enabling businesses to scale effectively. Join Mizo Solution and collaborate on cutting-edge technological advancements that empower businesses to thrive.Role DescriptionThis full-time on-site role is based in Lahore for a Customer Service Representative. The individual in this role will assist clients by resolving inquiries, ensuring customer satisfaction, and maintaining a high standard of customer experience. Day-to-day tasks include addressing client concerns, managing customer interactions, and ensuring efficient service delivery while upholding company values and building strong client relationships.QualificationsProven skills in Customer Service and Customer SupportAbility to enhance Customer Experience and ensure Customer SatisfactionPrevious experience with or knowledge of handling Customer Service RepresentativesStrong communication, problem-solving, and interpersonal skillsProficiency in managing multiple tasks and responding to customer inquiries efficientlyBasic computer and software skills are preferredBachelor&rsquo;s degree or relevant professional experience is advantageousIndustryCustomer service RepresentativeEmployment TypeFull-timeSend your cv at hrmizosolution@gmail.com or 0329-1946803Pay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

customer service representative

Enterprise Mobility

<div><h3 class="jobSectionHeader">Overview</h3><div>
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular full time and starts at $24.00 / hour. This position will report to our location at 780 North McDonnell Road at the San Francisco Airport. This position requires a drivers license.</div><div></div><div> 
We offer:</div><ul><li>
Paid time off</li><li>
Employee discount</li><li>
Retirement savings plan including 401k with matching profit sharing</li><li>
Health Insurance</li><li>
Life Insurance</li><li>
Dental Insurance</li><li>
Vision Insurance</li><li>
Training and development</li></ul><div>
We have the following schedule available:</div><div></div><div> 
2pm to 11pm - Two Days off</div><div></div><div> 
All people working at SFO are eligible for incentives:</div><ul><li>
BART Discount Card: Save $9.10 on your roundtrip BART commute</li><li>
Citizenship Workshops: Save $700 on your citizenship application cost</li><li>
Save on childcare costs. Access a subsidized childcare program for SFO employees, with tuition offered at 75 &ndash; 80% of market rate cost</li><li>
Transportation assistance</li></ul><h3 class="jobSectionHeader">
Responsibilities</h3><ul><li><div>
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors</div></li><li><div>
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned</div></li><li><div>
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone</div></li><li><div>
Meet and greet customers in a friendly and timely manner</div></li><li><div>
Provide directions and general assistance</div></li><li><div>
Assist to assess condition of rental upon return</div></li><li><div>
Process returns, check-ins and exit kiosk transactions</div></li><li><div>
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed</div></li><li><div>
Understand and communicate rental terms and conditions, vehicle features and other services</div></li><li><div>
May sell optional protection products, upgrades, fuel options and other additional equipment</div></li><li><div>
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance</div></li><li><div>
Clean vehicle interior and exterior by hand or by operating washing equipment when needed</div></li><li><div>
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing</div></li><li><div>
Perform miscellaneous and backup duties job-related duties as assigned</div></li></ul><div>
Equal Opportunity Employer/Disability/Veterans</div><div></div><h3 class="jobSectionHeader"> 
Qualifications</h3><ul><li><div>
Must be at least 18 years old</div></li><li><div>
High school diploma or GED equivalent required</div></li><li><div>
Some college preferred</div></li><li><div>
Must have at least 6 months prior customer service retail or administrative support experience</div></li><li><div>
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.</div></li><li>
Apart from religious observation, must be able to work 40 hours per week including weekends/holidays from 2pm to 11pm.</li></ul><div>
We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.</div></div>

Customer Service Representative San Francisco Airport

Sowears

About the RoleWe are seeking a professional and experienced Customer Service Representative (CSR) to join our team. You will be the first point of contact for our customers, handling communication via email, WhatsApp, and phone calls. As most interactions are written, strong English communication skills are essential. You will also manage complaints, inquiries, and order-related issues while representing our brand professionally.Key Responsibilities<ul><li>Respond to customer queries via email, WhatsApp, and calls</li><li>Handle order status, product inquiries, returns, exchanges, and complaints</li><li>Maintain accurate customer records in CRM</li><li>Coordinate with fulfillment and logistics teams to resolve order issues</li><li>Ensure proper follow-ups until issues are fully resolved</li><li>Manage multiple conversations simultaneously while maintaining professionalism.</li></ul>Requirements<ul><li>3&ndash;4 years of customer service experience (E-commerce preferred)</li><li>Typing speed: 50+ WPM</li><li>Excellent written and spoken English</li><li>O/A Level educational background preferred.</li><li>Strong problem-solving and conflict-handling skills</li><li>Calm, responsible, and professional attitude</li><li>Familiarity with Shopify, Zendesk, or similar platforms is a plus</li><li>Immediate joining preferred.</li></ul>Who We&rsquo;re Looking ForWe want a mature, dependable, and proactive individual who can handle customer pressure without constant supervision.Note: This is a mid-level position, not a senior or managerial role. Please apply only if your experience matches this level.Location: NazimabadS.I.T.E Area, Karachi Job Type: Full-Time (On-Site) Working Days: Monday to Saturday (Monday&ndash;Friday On-Site | Saturday Work From Home) Timings: 9:00 AM &ndash; 6:00 PMJob Type: Full-timeApplication Question(s):<ul><li>Do you possess 3&ndash;4 years of customer service experience, preferably in E-commerce? </li><li>Do you maintain a typing speed of at least 50 words per minute?</li><li>Do you handle customer communication professionally in written and spoken English?</li><li>Do you have experience handling order inquiries, returns, exchanges, and customer complaints?</li><li>What is your Current Salary Package?</li><li>What is your Expected Salary Package?</li><li>We are looking for someone who can join us immediately. Can you join Immediately?</li></ul>Work Location: In person

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