customer assistance representative

American Airlines

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><p></p><div><p><br>
The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner: Starting pay is $16.58 per hour.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><p><b>
These are the essential functions of the job</b></p><p><i>
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.</i></p><br>
<ul><li>
Greeting customers when they enter the airport or arrive in the ticket area</li><li>
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures</li><li>
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)</li><li>
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)</li><li>
Troubleshooting kiosk technology issues to identify the source of issues or errors</li><li>
Communicating with IT about kiosk technology issues that require additional servicing</li><li>
Verifying that customers&rsquo; carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)</li><li>
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)</li><li>
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)</li><li>
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)</li><li>
Accepting and activating customers&rsquo; self-tagged baggage at the activation station</li><li>
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)</li><li>
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)</li><li>
Refer customers to customer service agents when appropriate</li><li>
Performing clearance and verification of documents at kiosks</li><li>
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area</li><li>
Assisting unaccompanied minors with boarding, deplaning, or other transportation</li><li>
Providing customers with gate information and directions</li><li>
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)</li><li>
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement</li><li>
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings</li><li>
Adhere to government regulations (e.g., DOT, FAA, TSA)</li><li>
Adhere to company policies, procedures, and performance standards</li><li>
Wear uniforms as required by company policy</li><li>
Provide quality customer service in a professional manner in accordance with American&rsquo;s guidelines</li><li>
Use multiple internal resources/systems, including during customer interactions</li><li><br>
Reasonable accommodations may be made for qualifying individuals with disabilities.
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
High School diploma or GED or international equivalent</li><li>
Must be 18 years of age or older</li><li>
Read, write, fluently speak and understand the English language.</li><li>
Bilingual language skills may be required in some locations</li><li>
Applicable valid driver&rsquo;s license as required by local authorities</li><li>
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements</li><li>
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable</li><li>
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable</li><li>
Must be authorized to work in the U.S.</li></ul><p></p><p><b><br>
Preferred Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Working knowledge of Sabre or any other Passenger Service System</li><li>
Previous face to face Customer Service experience</li><li>
Working in a fast pace environment</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
<br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Customer Assistance Representative Full Time

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><p></p><div><p><br>
The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $16.58 per hour.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><p><b>
These are the essential functions of the job</b></p><p><i>
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.</i></p><br>
<ul><li>
Greeting customers when they enter the airport or arrive in the ticket area</li><li>
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures</li><li>
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)</li><li>
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)</li><li>
Troubleshooting kiosk technology issues to identify the source of issues or errors</li><li>
Communicating with IT about kiosk technology issues that require additional servicing</li><li>
Verifying that customers&rsquo; carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)</li><li>
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)</li><li>
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)</li><li>
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)</li><li>
Accepting and activating customers&rsquo; self-tagged baggage at the activation station</li><li>
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)</li><li>
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)</li><li>
Refer customers to customer service agents when appropriate</li><li>
Performing clearance and verification of documents at kiosks</li><li>
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area</li><li>
Assisting unaccompanied minors with boarding, deplaning, or other transportation</li><li>
Providing customers with gate information and directions</li><li>
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)</li><li>
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement</li><li>
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings</li><li>
Adhere to government regulations (e.g., DOT, FAA, TSA)</li><li>
Adhere to company policies, procedures, and performance standards</li><li>
Wear uniforms as required by company policy</li><li>
Provide quality customer service in a professional manner in accordance with American&rsquo;s guidelines</li><li>
Use multiple internal resources/systems, including during customer interactions</li><li><br>
Reasonable accommodations may be made for qualifying individuals with disabilities.
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
High School diploma or GED or international equivalent</li><li>
Must be 18 years of age or older</li><li>
Read, write, fluently speak and understand the English language.</li><li>
Bilingual language skills may be required in some locations</li><li>
Applicable valid driver&rsquo;s license as required by local authorities</li><li>
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements</li><li>
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable</li><li>
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable</li><li>
Must be authorized to work in the U.S.</li></ul><p></p><p><b><br>
Preferred Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Working knowledge of Sabre or any other Passenger Service System</li><li>
Previous face to face Customer Service experience</li><li>
Working in a fast pace environment</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
<br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Customer Assistance Representative Part Time

Hurak Education Services

<p><b>Customer Support Representative</b></p><p><b>Location:</b> DHA Phase 6, Lahore<br/><b>Job Type:</b> Full-Time, On-Site<br/><b>Working Hours:</b> 12:30 PM &ndash; 9:30 PM</p><p><b>About Hurak</b></p><p>Hurak is a leading EdTech company specializing in online and classroom-based compliance training across the UK. With over 12 years of industry experience, we are committed to delivering high-quality training solutions and are now expanding our reach to become a global brand.</p><p>We are currently seeking a dedicated and customer-focused <b>Customer Support Representative</b> to join our growing team.</p><p><b>Key Responsibilities</b></p><ul><li>Respond to customer queries, requests, and complaints professionally and efficiently.</li><li>Manage class schedules, exam bookings, certifications, and other operational tasks.</li><li>Follow established processes and procedures to ensure accurate and timely resolutions.</li><li>Deliver exceptional customer service by taking full ownership of customer issues from start to finish.</li><li>Build positive customer relationships and contribute to an outstanding customer experience.</li><li>Effectively handle objections and resolve customer concerns in a professional manner.</li><li>Collaborate with internal teams to ensure smooth operations and customer satisfaction.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor's degree or equivalent qualification.</li><li>Excellent spoken and written English skills (mandatory).</li><li>Strong communication and interpersonal skills.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Prior experience in customer service, customer support, or a related field is preferred.</li><li>Fresh graduates with strong communication skills are encouraged to apply.</li><li>0-1 year of experience</li></ul><p><b>What We Offer</b></p><ul><li>Medical Insurance</li><li>Professional growth and learning opportunities.</li><li>A collaborative and supportive work environment.</li><li>The opportunity to be part of a rapidly growing international EdTech company.</li></ul><p>Pay: Rs65,000.00 - Rs100,000.00 per month</p><p>Application Question(s):</p><ul><li>Can you commute to DHA Phase 6?</li><li>What's your current salary?</li></ul><p>Work Location: In person</p>

Customer Support Representative

Douglas Electrical Components

<div><p><b>SUMMARY: </b>The Customer Service Representative (CSR) is responsible for providing exceptional service to customers by ensuring accurate order processing, resolving customer inquiries, and maintaining positive relationships. This role focuses on delivering high-quality customer service through effective communication and coordination with various departments to ensure customer satisfaction.</p><p><b>
CORE VALUES</b></p><p>
All employees are expected to demonstrate the Company&rsquo;s Core Values through daily actions, decision-making, and interactions:</p><ul><li><b>
Client Oriented</b> &ndash; Focus on developing long-term relationships, products, and services that meet client needs.</li><li>
<b>Open</b> &ndash; Communicate honestly and transparently about capabilities, challenges, and solutions.</li><li>
<b>Nimble</b> &ndash; Think critically, respond quickly, and adapt effectively to changing priorities and situations.</li><li>
<b>Necessary</b> &ndash; Recognize that every role contributes to organizational success and take ownership of outcomes.</li><li>
<b>Engineering Mindset</b> &ndash; Approach challenges by developing practical, thoughtful solutions regardless of role.</li><li>
<b>Continuous Improvement</b> &ndash; Actively seek opportunities to improve processes, performance, and personal development.</li><li>
<b>Teamwork</b> &ndash; Collaborate effectively with coworkers, leadership, vendors, and clients to achieve shared goals.</li></ul><p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></p><ul><li>
Respond to customer inquiries and resolve issues in a timely and professional manner.</li><li>
Provide information about products, services, and order statuses.</li><li>
Address any customer concerns and work collaboratively to find solutions that meet their needs.</li><li>
Accurately process customer orders, ensuring correct part numbers, pricing, quantities, and ship dates.</li><li>
Coordinate with internal teams (purchasing, production, etc.) to ensure timely order fulfillment and meet delivery requirements.</li><li>
Follow up with customers to confirm delivery timelines and order status updates.</li><li>
Strive to build strong, long-term relationships with customers by providing exceptional service and support.</li><li>
Assist in ensuring customer orders meet quality and shipping requirements by following company procedures.</li><li>
Maintain accurate records of customer interactions, transactions, and feedback in the company&rsquo;s ERP.</li><li>
Prepare and submit regular reports on customer issues and resolutions, as well as product inquiries.</li></ul><p><b>
SKILLS AND ABILITIES:</b></p><ul><li>
Strong customer service orientation with the ability to empathize and resolve customer issues.</li><li>
Excellent written and verbal communication skills.</li><li>
High level of attention to detail and accuracy in order processing.</li><li>
Ability to work effectively both independently and within a team.</li><li>
Problem-solving abilities to address customer issues and provide solutions.</li></ul><p><b>
KEY COMPETENCIES:</b></p><ul><li>
Customer/Client Focus</li><li>
Accountability and Ownership</li><li>
Collaboration and Teamwork</li><li>
Adaptability and Agility</li><li>
Continuous Improvement Mindset</li><li>
Integrity and Transparency</li><li>
Solution-Oriented Thinking</li></ul><p><b>
EDUCATION AND/OR EXPERIENCE:</b></p><ul><li>
High school diploma or equivalent required; Associate's degree or higher preferred.</li><li>
2+ years of customer service experience, preferably in a related field (manufacturing experience preferred).</li><li>
Proficiency in ERP systems and MS Office Suite.</li><li>
Strong organizational skills with the ability to manage multiple tasks and priorities.</li></ul><p><b>
OTHER QUALIFICATIONS:</b></p><div><p><b>
Physical Demands:</b></p><div><p><br>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>
Stand under 1/3 of the time.</li><li>
Walk under 1/3 of the time.</li><li>
Required to sit for long periods of time.</li><li>
Use hands to finger, handle, or feel 1/3 to 2/3 of the time.</li><li>
Reach with hands and arms 1/3 to 2/3 of the time.</li><li>
Talk or hear 1/3 to 2/3 of the time.</li><li>
Lift up to 20 pounds under 1/3 of the time.</li><li>
The above physical demands include duties such as sitting at workstation using PC, making and receiving phone inquiries, packing files, moving within company to communicate with other departments.</li></ul></div></div><p></p><div><p><b><br>
Work Environment:</b></p><div><p><br>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>
Working conditions are normal for an office environment and may require occasional weekend and/or evening work.</li><li>
Moderate noise (examples: business offices with computers and printers, light traffic and visits to factory).</li><li>
Some travel (1-3%) to various training courses may be required during the year.</li></ul></div></div></div><p></p>

Customer Service Rep.

Code Flairs

<p>We're looking for a dedicated and professional <b>Customer Support Representative</b> to join our growing team in Gulberg 3, Lahore. If you have strong communication skills and a passion for helping customers, we want to hear from you.</p><p><b>Key Responsibilities</b></p><ul><li>Handle customer inquiries professionally via phone, chat, and email</li><li>Provide quick and effective solutions to customer issues</li><li>Ensure excellent customer satisfaction at every touchpoint</li><li>Maintain clear, professional, and empathetic communication</li><li>Deliver outstanding support in a fast-paced environment</li></ul><p><b>Requirements</b></p><ul><li>Excellent verbal and written communication skills</li><li>Previous customer support or call center experience (preferred but not required)</li><li>Ability to multitask and work under pressure</li><li>Problem-solving attitude with attention to detail</li><li>Proficiency in basic computer applications</li><li>Must be able to work on-site in Gulberg 3, Lahore</li></ul><p><b>Benefits</b></p><ul><li>Competitive salary</li><li>Professional work environment</li><li>Growth opportunities</li></ul><p><b>How to Apply</b></p><p>Send your resume via WhatsApp to:<br/><b>+92 325 428 3182</b></p><p>(No calls &ndash; only WhatsApp messages will be considered)</p><p>Pay: Rs40,000.00 - Rs55,000.00 per month</p><p>Work Location: In person</p>

Customer Support Representative (Females Only)

365 Care Group Private Limited

<p>365 Care Group is looking for energetic, customer-focused, and enthusiastic Fresh Graduates to join our Customer Support Team. This is an excellent opportunity for individuals who are looking to start their professional career in customer service and gain valuable experience in a fast-paced fintech and technology environment.</p><p>The selected candidates will be responsible for assisting customers, responding to inquiries, resolving basic issues, and ensuring an excellent customer experience through various communication channels.</p><p><b>Key Responsibilities</b></p><ul><li>Respond to customer inquiries via phone, email, live chat, WhatsApp, and other communication channels.</li><li>Provide accurate information regarding company products and services.</li><li>Assist customers with account-related queries and general support requests.</li><li>Record and update customer information in the system.</li><li>Escalate complex issues to senior team members when required.</li><li>Follow up with customers to ensure issues are resolved.</li><li>Maintain professional and courteous communication at all times.</li><li>Meet assigned customer service and quality standards.</li><li>Prepare basic reports and maintain support records.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor's Degree (Fresh Graduates Welcome).</li><li>Strong communication skills in English</li><li>Basic computer knowledge.</li><li>Customer-focused attitude.</li><li>Ability to learn quickly and work in a fast-paced environment.</li></ul><p>Preferred</p><p>Internship or part-time experience in customer service, sales, or administration.<br/>Experience using CRM or customer support tools (not mandatory).</p><p>Pay: Rs40,000.00 - Rs50,000.00 per hour</p><p>Work Location: In person</p>

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