customer assistance representative

Enterprise Mobility

<div><h3 class="jobSectionHeader"><b>Overview</b></h3><div>
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.</div><div></div><div><br>
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in our airport location.</div><div></div><div><b><br>
Opening available at the following branch location: </b><b>DFW Airport at 2424 E 38th St, Irving, TX 75261</b></div><div></div><div><b><br>
This is a full time position with a starting rate of pay $17.50/hour based on a 40 hour work week.</b></div><div></div><div><br>
We offer a robust <b>Benefits Package</b> including, but not limited to:
</div><ul><li>Paid time off</li><li>
Employee discounts</li><li>
Retirement savings plan</li><li>
Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)</li><li>
Life Insurance</li><li>
Training and development</li><li>
No Airport Clearance Required</li></ul><div>
Available Schedules:</div><ul><li>
Thursday - Monday 2:00pm-11:00pm</li><li>
Wednesday - Saturday 12:00pm-11:00pm</li></ul><div>
Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.</div><div><br>
</div><div>Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.</div><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><div>
We are hiring now for immediate openings. Responsibilities include:</div><ul><li><div>
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers and other business partners</div></li><li><div>
Provide a high level of customer service by assisting customers and assessing their rental needs in person</div></li><li><div>
Meet and greet customers in a friendly and timely manner</div></li><li><div>
Provide directions and general assistance</div></li><li><div>
Assist to assess condition of rental upon return</div></li><li><div>
Process returns, check-ins and exit kiosk transactions</div></li><li><div>
Understand and communicate rental terms and conditions, vehicle features and other services</div></li><li><div>
May sell optional protection products, upgrades, fuel options and other additional equipment</div></li><li><div>
Notify Management of any known vehicle problems and any required vehicle maintenance</div></li><li><div>
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing</div></li><li><div>
Perform miscellaneous and backup duties job-related duties as assigned</div></li><li><div>
Maintain a regular and reliable level of attendance and punctuality</div></li></ul><div></div><div><i><br>
Equal Opportunity Employer/Disability/Veterans</i></div><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><ul><li>
Must be at least 18 years of age</li><li>
Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years</li><li>
No drug or alcohol related conviction on driving record in the past 5 years</li><li>
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.</li><li>
Apart from religious observation, must be available to work one of the following schedules including weekends, nights and holidays: Thursday-Monday 2:00pm-11:00pm or Wednesday-Saturday 12:00pm-11:00pm</li></ul></div>

Evening Customer Assistance Representative - DFW Airport

<div><h3 class="jobSectionHeader"><b>Overview</b></h3><div>
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.</div><div></div><div><br>
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.</div><div></div><div><b><br>
Opening available at the following branch location:
</b></div><ul><li><b>340 Plaza Drive Folsom CA 95630</b></li></ul><div></div><div><b><br>
This is a full time position with a starting rate of pay </b><b>$19.00 </b><b>based on a 40 </b><b>hour work week.</b></div><div></div><div><br>
We offer a robust <b>Benefits Package</b> including, but not limited to:</div><ul><li>
Paid time off</li><li>
Employee discount</li><li>
Retirement savings plan</li><li>
Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)</li><li>
Life Insurance</li><li>
Training and development</li></ul><div>
The schedule for this position would be between the hours of 7:30am until 6pm Monday through Friday and Saturdays 9am until 2pm and Sundays from 10am until 2pm</div><div></div><div><br>
Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.</div><div><br>
</div><div>Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.</div><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><div>
We are hiring now for immediate openings. Responsibilities include:</div><ul><li><div>
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors</div></li><li><div>
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned</div></li><li><div>
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone</div></li><li><div>
Meet and greet customers in a friendly and timely manner</div></li><li><div>
Provide directions and general assistance</div></li><li><div>
Assist to assess condition of rental upon return</div></li><li><div>
Process returns, check-ins and exit kiosk transactions</div></li><li><div>
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed</div></li><li><div>
Understand and communicate rental terms and conditions, vehicle features and other services</div></li><li><div>
May sell optional protection products, upgrades, fuel options and other additional equipment</div></li><li><div>
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance</div></li><li><div>
Clean vehicle interior and exterior by hand or by operating washing equipment when needed</div></li><li><div>
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing</div></li><li><div>
Perform miscellaneous and backup duties job-related duties as assigned</div></li></ul><div><i>
Equal Opportunity Employer/Disability/Veterans</i></div><div></div><h3 class="jobSectionHeader"><b><br>
Qualifications</b></h3><br>
<div></div><ul><li>
Must have recent and relevant customer service experience in the last 2 years</li><li>
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.</li><li>
Must not have interviewed with any Enterprise Mobility brands in the last 12 months.</li><li>
This position requires valid CA drivers license</li><li>
Must have availability for the posted schedule of 40 hours per week with the posted hours of operation.</li><li>
Must be at least 18 years old</li></ul></div>

Senior Customer Assistance Representative-Full Time Folsom

<div><h3 class="jobSectionHeader"><b>Overview</b></h3><div>
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.</div><div></div><div><br>
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.</div><div></div><div><b><br>
Opening available at the following branch location:
</b></div><ul><li><b>9700 West Stockton Ave Elk Grove CA 95757</b></li></ul><div></div><div><b><br>
This is a full time position with a starting rate of pay </b><b>$19.00 </b><b>based on a 40 </b><b>hour workweek.</b></div><div></div><div><br>
We offer a robust <b>Benefits Package</b> including, but not limited to:</div><ul><li>
Paid time off</li><li>
Employee discount</li><li>
Retirement savings plan</li><li>
Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)</li><li>
Life Insurance</li><li>
Training and development</li></ul><div>
The schedule for this position would be between the hours of 7:30am and 6pm Monday through Friday and Saturdays and Sundays from 9am and 12pm</div><div></div><div><br>
Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.</div><div><br>
</div><div>Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.</div><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><div>
We are hiring now for immediate openings. Responsibilities include:</div><ul><li><div>
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors</div></li><li><div>
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned</div></li><li><div>
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone</div></li><li><div>
Meet and greet customers in a friendly and timely manner</div></li><li><div>
Provide directions and general assistance</div></li><li><div>
Assist to assess condition of rental upon return</div></li><li><div>
Process returns, check-ins and exit kiosk transactions</div></li><li><div>
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed</div></li><li><div>
Understand and communicate rental terms and conditions, vehicle features and other services</div></li><li><div>
May sell optional protection products, upgrades, fuel options and other additional equipment</div></li><li><div>
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance</div></li><li><div>
Clean vehicle interior and exterior by hand or by operating washing equipment when needed</div></li><li><div>
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing</div></li><li><div>
Perform miscellaneous and backup duties job-related duties as assigned</div></li></ul><div><i>
Equal Opportunity Employer/Disability/Veterans</i></div><div></div><h3 class="jobSectionHeader"><b><br>
Qualifications</b></h3><br>
<div></div><ul><li>
Must have recent and relevant customer service experience in the last 2 years</li><li>
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.</li><li>
Must not have interviewed with any Enterprise Mobility brands in the last 12 months.</li><li>
This position requires valid CA drivers license</li><li>
Must have availability for the posted schedule of 40 hours per week with the posted hours of operation.</li><li>
Must be at least 18 years old</li></ul></div>

Senior Customer Assistance Representative-Full Time Elk Grove

<div><h3 class="jobSectionHeader"><b>Overview</b></h3><div>
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.</div><div></div><div><br>
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up at the airport location.</div><div></div><div><b><br>
Opening available at the following branch location:
</b></div><ul><li>7135 Gilespie Street, Las Vegas, NV 89119 (Las Vegas Airport Rental Car Facility)</li></ul><div><b>
This is a seasonal full time position with a starting rate of pay of $16.50/hour based on a 40 hour workweek. The seasonal window cannot exceed 180 days.</b></div><div><b>
The schedules available are:</b></div><ul><li><b>
Wednesday-Sunday 9a-6p</b></li><li><b>
Wednesday-Sunday 5p-2a</b></li></ul><div>
We offer a robust <b>Benefits Package</b> including, but not limited to:</div><ul><li>
Employee discount</li><li>
Training and development</li></ul><div>
Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.</div><div><br>
</div><div>Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.</div><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><div>
Responsibilities include:</div><ul><li><div>
Take incoming calls-reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors</div></li><li><div>
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned</div></li><li><div>
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone</div></li><li><div>
Meet and greet customers in a friendly and timely manner</div></li><li><div>
Provide directions and general assistance</div></li><li><div>
Assist to assess condition of rental upon return</div></li><li><div>
Process returns, check-ins and exit kiosk transactions</div></li><li><div>
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed</div></li><li><div>
Understand and communicate rental terms and conditions, vehicle features and other services</div></li><li><div>
May sell optional protection products, upgrades, fuel options and other additional equipment</div></li><li><div>
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance</div></li><li><div>
Clean vehicle interior and exterior by hand or by operating washing equipment when needed</div></li><li><div>
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing</div></li><li><div>
Perform miscellaneous and backup duties job-related duties as assigned</div></li></ul><div><i>
Equal Opportunity Employer/Disability/Veterans</i></div><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><ul><li><div>
High school diploma or GED equivalent required</div><ul><li><div>
Some college preferred</div></li></ul></li><li><div>
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, hospitality or administrative support</div></li><li><div>
Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years</div></li><li><div>
No drug or alcohol related conviction on driving record in the past 5 years</div></li><li><div>
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.</div></li><li>
Must be able to work any shift/hours (open 7 days a week); this schedule could include nights, overnights and weekends</li><li>
Must be at least 18 years old</li></ul></div>

Sr Customer Assistance Representative - Las Vegas Airport - Seasonal

Smartwebs

<p><b>Summary</b></p><p>The Client Support Representative is responsible for delivering timely, professional, and high-quality support to Smartwebs clients across iOS, Android, and browser-based platforms. This role ensures customer satisfaction through efficient ticket resolution, clear communication, and a commitment to improving the overall client experience.</p><p><b>Job Description</b></p><p>We are seeking a client-focused, detail-oriented Customer Support Representative to join our Support team. The ideal candidate will be skilled at troubleshooting technical issues, guiding customers through solutions, and collaborating cross-functionally to ensure a seamless customer experience.</p><p><b>Key Responsibilities</b></p><p>● Client Support &ndash; Provide timely and professional assistance via ticket queues, phone, email, or chat for iOS, Android, and PC/browser-based platforms.</p><p>● Technical Troubleshooting &ndash; Assist customers with basic software configurations, installations, and remote troubleshooting for Smartwebs HOA management and accounting software.</p><p>● Collaboration &amp; Escalation &ndash; Work with management and development teams to improve products and processes, escalating complex issues when necessary.</p><p>● Ownership of Experience &ndash; Take full responsibility for the customer journey, ensuring timely resolutions and proactive follow-up.</p><p>● Documentation &ndash; Accurately record and track customer issues and resolutions in the ticketing system.</p><p>● Service-Level Compliance &ndash; Meet or exceed SLA response and resolution times for assigned ticket tiers and categories.</p><p>● Process Improvement &ndash; Identify opportunities to enhance customer support workflows and contribute to knowledge base updates.</p><p>● Administrative Support &ndash; Perform other administrative duties as assigned.</p><p><b>Qualifications &amp; Skills</b></p><p>● Experience &ndash; Minimum 2 years in Client Success or Support in a Tech or SaaS environment.</p><p>● Core Competencies &ndash; Empathy, teamwork, ownership, and a strong focus on clients, colleagues, and business partners.</p><p>● Technical Proficiency &ndash; Skilled in multiple web browsers, Outlook, Dropbox, Google Workspace apps, MS Word, and Excel.</p><p>● Problem-Solving &ndash; Strong critical thinking skills and the ability to resolve issues quickly under pressure.</p><p>● Communication &ndash; Excellent written and verbal communication skills.</p><p>● Work Style &ndash; Self-motivated, able to prioritize effectively, and thrive in a fast-paced software development environment.</p><p><b>Preferred Skills</b></p><p>● Associate's degree or higher in Business Administration, Accounting, Information Technology, or a related field.</p><p>● Basic understanding of bookkeeping principles and familiarity with accounting software such as QuickBooks.</p><p>● Experience with Android, iOS, remote desktop applications, and help desk software.</p><p>● Prior experience in the HOA management industry or bookkeeping.</p><p><b>KPIs</b></p><p>● SLA Achievement &ndash; Timely processing and resolution of ticket queues per Tier/Category SLA.</p><p>● CSAT Score &ndash; Soft metric that gauges customer satisfaction with the support experience through surveys.</p><p><b>Compensation</b></p><p>● Competitive fixed salary plus performance-based merit increase opportunity following annual reviews.</p><p><b>Why Join Us?</b></p><p>● Opportunity to make a direct impact on customer satisfaction and retention.</p><p>● Supportive and collaborative team environment.</p><p>● Comprehensive benefits package.</p><p>● Career growth potential within a fast-evolving SaaS company.</p><p>If you&rsquo;re passionate about delivering outstanding customer service and solving problems with a positive attitude, we&rsquo;d love to hear from you!</p><p>Pay: $50,000.00 - $60,000.00 per year</p><p>Experience:</p><ul><li>Customer support: 2 years (Required)</li><li>Technical support: 1 year (Required)</li></ul><p>Work Location: In person</p>

Client Support Representative (CSR)

Logix Solutions

<p><b>Job Title:</b> Customer/Client Support Representative</p><p><b>Location:</b> Shahrah e Faisal, Karachi</p><p><b>About the Role:</b><br/>We are looking for an energetic and results-driven Customer/Client Support Representative who is passionate about sales and building strong client relationships. The candidate will play a key role in expanding our client base by promoting our HR services to potential organizations.</p><p><b>Key Responsibilities:</b></p><ul><li>Conduct cold calls to potential clients and introduce the company&rsquo;s HR services and certification programs.</li><li>Identify and approach potential clients to generate new business opportunities</li><li>Generate organic leads through multiple platforms (LinkedIn, job portals, social media, and online directories)</li><li>Send professional emails and messages to generate new business leads</li><li>Build and maintain strong relationships with prospective and existing clients</li><li>Schedule meetings with potential clients and coordinate follow-ups with leads.</li><li>Maintain accurate records of sales activities, leads, and client interactions.</li><li>Work closely with the management and internal teams to convert leads into long-term clients.</li><li>Consistently work towards achieving business development targets</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration (BBA) or a related field.</li><li><b>Experience Required:</b> Minimum 6 Months</li><li>Excellent verbal and written communication skills</li><li>Confidence in cold calling and client outreach</li><li>Basic understanding of sales processes and lead generation</li><li>Candidates who can join immediately will be preferred.</li></ul><p>Interested candidates can DM me or share their resumes at hrs@logix-solutions.net</p><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs40,000.00 per month</p><p>Work Location: In person</p>

customer support representative

Summit K12

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
The <b>Customer Support Representative</b> serves as the first point of contact for customers seeking assistance. This role works directly with district administrators to proactively onboard teachers and students into the Summit K12 online curriculum. Additionally, the Customer Support Representative is responsible for responding to inbound customer inquiries via email, phone, and ticketing system, providing guidance on using the Summit K12 platform, and assisting with routine troubleshooting.<br>
</div><div>The ideal candidate is organized, service-oriented, and capable of communicating solutions clearly and professionally over the phone and in writing.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><div><br>
<ul><li>
Provide prompt, clear, and professional support via email, phone, and support tickets.</li></ul>
<ul><li>Assist customers with initial onboarding, account setup, and how-to guidance.</li></ul>
<ul><li>Troubleshoot and resolve basic product issues using internal resources and documentation.</li></ul>
<ul><li>Escalate complex technical issues to the escalations team when necessary, with appropriate context and documentation.</li></ul>
<ul><li>Accurately track and document all customer interactions and issue resolutions in the support system.</li></ul>
<ul><li>Contribute feedback to improve support resources and customer experience.</li></ul>
<ul><li>Collaborate with team members to ensure comprehensive and consistent support coverage.</li></ul>
<ul><li>Collaborate with Sales, Account Management, Professional Development and Product teams to ensure a seamless transition from purchase to product usage.</li></ul></div><div></div><h3 class="jobSectionHeader"><b><br>
Skills, Knowledge and Expertise</b></h3><div><b><br>
BASIC QUALIFICATIONS:</b></div><div>
<ul><li>Strong verbal and written communication skills</li></ul>
<ul><li>Comfortable providing phone-based support</li></ul>
<ul><li>Proven attention to detail</li></ul>
<ul><li>Able to manage periods of high-volume workload</li></ul>
</div><div><b>ADVANCED QUALIFICATIONS:</b></div><div>
<ul><li>1+ years experience in a customer support, helpdesk, or call center environment</li></ul>
<ul><li>Familiarity with educational environments or school district systems is a plus</li></ul>
<ul><li>Experience with Google Workspace</li></ul>
<ul><li>Experience with Salesforce or similar CRM</li></ul>
<ul><li>Familiarity with student data privacy standards and secure data handling</li></ul></div><br>
<h3 class="jobSectionHeader"><b>
Benefits</b></h3><div><br>
At Summit K12, we are committed to pay transparency and equitable compensation practices. The posted salary range reflects the scope of the role and current market benchmarks. Final compensation will be based on a variety of factors, including, but not limited to, your experience, skills, and qualifications. All offers are made with consideration for the individual candidate&rsquo;s background and the needs of the role.</div><div></div><div><br>
We also offer a comprehensive benefits package. Highlights include:</div><ul>
<li>Medical, dental, and vision insurance with multiple plan options</li>
<li>Company-paid short-term disability, long-term disability, and life insurance</li>
<li>401(k) retirement plan</li>
<li>Paid Time Off (PTO) program</li>
<li>10 paid holidays plus 1 floating holiday annually</li>
<li>Wellness resources and support programs</li>
</ul><div>Summit K12 is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</div><h3 class="jobSectionHeader"><b><br>
About Summit K12</b></h3><div>
At <b>Summit K12</b>, we believe that every student can do well in school if instruction is tailored to their unique learning needs and they receive the encouragement to strive and achieve. Our learning programs provide teachers with the ability to differentiate instruction, monitor progress, and support learners in their journey toward success.<br>
<br>
From English learners, multilingual students, bilingual students and dual language learners who are struggling to read or write, Summit K12&rsquo;s online, standards-based supplemental curriculum will close gaps and ensure growth for all students.</div></div>

Customer Support Representative

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