customer assistance representative

Evolving Enterprise

As a growing business, We make meaningful contributions to building our client&rsquo;s brand reputation and lifelong learning to our employees. We pride ourselves on the ability to assist organizations in achieving their goals and our Customer Support Representatives in achieving success from education through their careers. Our Customer Support Representative's secret to success over the years has remained the same from the beginning; adjust to the times and adapt to meet the ever-evolving needs of our clients and consumers.We are open with our employees, transparent with our customers, and loyal to the communities in which we serve. We provide a unique culture and family atmosphere, making our Customer Support Representative team feel connected and valued. If you are seeking a meaningful work experience along with a workplace culture that thrives on teamwork, we invite you to explore the opportunity to join our Customer Support Representative team!Our Customer Support Representative Must:<ul><li>Engage customers in conversations to assess their wants and needs, identifying products and services to meet those demands</li><li>Cultivate professional relationships with customers, listening carefully to their needs and displaying empathy to provide the best service possible</li><li>Drive sales revenue by following up directly with customers on unresolved inquiries or requests</li><li>Enthusiastically support our company values and mission</li><li>Actively promote teamwork, leading by example and taking the initiative to assist others in achieving team sales goals</li><li>Property input customer information into our system following all company confidentiality guidelines</li><li>Stay up to date on new products, features, or sales promotions offered by our clients</li><li>Follow our policy, procedures, and guidelines</li></ul>Our Customer Support Representative has the Following Qualifications:<ul><li>A high school diploma or equivalent</li><li>NO EXPERIENCE IS NEEDED - WE PROVIDE COMPLETE TRAINING</li><li>Background in Customer Support, Client Relations, or Sales is a PLUS!</li></ul>Our Customer Support Representative possesses and displays the following attributes:<ul><li>Helpful, courteous, approachable, passionate, and professional disposition</li><li>Tenacious focus on the delivery of an exceptional customer experience</li><li>Accurate and efficient productivity, capable of working autonomously</li><li>Proven ability to upsell products, build customer relationships, and drive sales</li><li>Team player approach, capable of thriving in a continually changing environment</li><li>Critical thinking skills and mastering problem-solver</li><li>Flexible; capability to multitask in a high-energy environment</li><li>Display a high degree of integrity, trustworthiness, and professionalism at all times</li><li>Maintain consistently good punctuality and attendance at work</li></ul>Job Type: Full-timePay: $40,000.00 - $46,000.00 per yearBenefits:<ul><li>Professional development assistance</li></ul>Work Location: In person

Customer Support Representative

Zpayso

The Customer Support Representative will serve as the first point of contact for our customers, handling inquiries, complaints, and support requests through phone, email, and chat. The role requires excellent communication skills, problem-solving abilities, and a customer-first mindset to ensure high-quality service and customer satisfaction.Key Responsibilities:<ul><li>Respond promptly to customer queries via phone, email, and live chat.</li><li>Provide accurate, valid, and complete information using the right methods and tools.</li><li>Handle and resolve customer complaints professionally and within timelines.</li><li>Maintain a high level of product and service knowledge to assist customers effectively.</li><li>Identify customer needs and help them use products or services.</li><li>Escalate unresolved issues to the appropriate internal teams.</li><li>Keep records of customer interactions, feedback, and transactions.</li><li>Follow communication procedures, guidelines, and company policies.</li><li>Contribute to team effort by achieving daily/weekly/monthly performance targets.</li><li>Continuously work on improving customer service quality through feedback and training.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree (preferred) or equivalent experience.</li><li>Proven experience as a Customer Support Representative or in a similar customer-facing role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving skills and ability to remain calm under pressure.</li><li>Proficiency in MS Office and CRM systems.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Strong interpersonal skills and a customer-oriented attitude.</li></ul>Key Skills:<ul><li>Customer Service Excellence</li><li>Active Listening &amp; Empathy</li><li>Problem Solving &amp; Conflict Resolution</li><li>Communication (Verbal &amp; Written)</li><li>Patience and Professionalism</li><li>Team Collaboration</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Are you available to join immediately?</li><li>Are you comfortable handling customer queries over phone, email, and chat?</li><li>Are you able to work from Gulberg, Lahore on a daily basis?</li><li>Why are you interested in starting your career in customer support?</li><li>What are your salary expectations?</li></ul>Work Location: In person

MAF COLLECTIONS (SMC-PRIVATE) LIMITED

Customer Support Representative (CSR)Job SummaryIf you have the expertise and skills to deal with international customers to provide them support and keep them satisfied, IBP Global is the right place.As a Customer Support Representative, your primary responsibility is to provide efficient and timely customer support. You will handle customer queries and complaints through various communication channels such as email, phone, chat, and social media. Your job is to ensure that customers receive the best possible service and resolution to their issues.Key Responsibilities<ul><li>Responding promptly and professionally to customer inquiries and complaints via email, phone, chat, and social media</li><li>Troubleshooting and resolving customer issues by providing accurate and relevant information</li><li>Escalating complex issues to higher-level designers or management as required</li><li>Building rapport and maintaining good relationships with customers by providing exceptional customer service</li><li>Monitoring and tracking customer inquiries and complaints to ensure timely resolution and follow-up</li><li>Keeping up-to-date with product and service knowledge to provide accurate information to customers</li><li>Maintaining accurate and detailed customer records and updating them as necessary</li></ul>Requirements<ul><li>Proven customer support experience, preferably in a fast-paced environment</li><li>Excellent English spoken skills</li><li>Preferably female</li><li>Ability to work in a team environment</li><li>Strong problem-solving and analytical skills</li><li>Ability to manage multiple tasks simultaneously and prioritize effectively</li><li>Ability to work under pressure and meet tight deadlines</li><li>Proficiency in using computer applications and tools, including Microsoft Office</li></ul>Location: Johar Town LahoreSalary: Rs 30,000 - 50,000, KPI bonus along with sales CommissionJob Type: Night Shift (Full-time)Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Representative (CSR)

King Revolution Inc

Job descriptionKing Revolution Inc. is looking for a customer services/support representative with superior English communication skills and a great work ethic to join our team. As the CSR, you will be dealing with the customers to meet their needs, answer their questions and provide support.Your expected responsibilities may include:Answer customer queries via Phone, Email, Social Media. Update customer records in the system including notes about their feedback etc. Managing orders of customers through coordinating with different departments. Encourage customers to participate in different activities via online forums etc. Strong customer support background. Able to communicate concisely our company policies to clients.Requirements: -&middot; Education requirement Intermediate to Graduate.&middot; Minimum of 1-2 years experience customer service for a company.&middot; Quick learner with the ability to absorb extensive information of our product offerings, and communications/advertising program&middot; Proactive personality and self-motivator&middot; Comfortable using computers.&middot; The candidate should be able to understand, speak and write English (Perfect English language is a must)<ul><li>Flexible for rotation in shift.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs65,000.00 per monthWork Location: In person

Attornea Private Limited

About Attornea:Attornea is Pakistan&rsquo;s first digital legal platform, offering a wide range of legal and consultancy services&mdash;from court representation to tax filing, company registration, intellectual property, and student/immigration consultancy. Our mission is to simplify access to reliable legal help using smart tools and professional support.Role Overview:We are seeking a Customer Support Representative who will be the first point of contact for clients reaching out to Attornea via WhatsApp, phone calls, social media, and the website. This individual will play a critical role in ensuring excellent customer experience by guiding clients professionally and resolving their queries in a timely and efficient manner.Key Responsibilities:<ul><li>Respond promptly to customer inquiries via WhatsApp, phone, email, and social media.</li><li>Guide clients about Attornea&rsquo;s services including legal consultations, document drafting, student visa support, immigration services, and more.</li><li>Maintain customer satisfaction by handling issues, complaints, and queries with patience and professionalism.</li><li>Accurately record and document client information and queries in the CRM system.</li><li>Coordinate with legal and operations teams to follow up on customer cases or queries.</li><li>Provide support in scheduling consultations and follow-ups with relevant departments.</li><li>Assist in maintaining a knowledge base of FAQs and client concerns for internal use.</li><li>Ensure timely follow-up and proactive communication with potential and existing clients.</li></ul>Requirements:<ul><li>Intermediate or Bachelor's degree.</li><li>0&ndash;2 years of experience in customer support, call center, or client service roles. Fresh candidates with good communication skills are also encouraged to apply.</li><li>Excellent verbal and written communication in Urdu and English.</li><li>Good command of WhatsApp, Google Sheets, basic CRM tools, and professional messaging.</li><li>Pleasant personality, patience, empathy, and a client-focused mindset.</li><li>Basic understanding of legal or consultancy services will be a plus.</li></ul>Perks &amp; Benefits:<ul><li>Fixed salary between PKR 30,000 to 45,000 based on expertise.</li><li>Learning and growth opportunities in a rapidly growing legal tech environment.</li><li>Friendly, professional, and innovative work culture.</li><li>Exposure to both legal and international consultancy domains.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Support: 1 year (Required)</li></ul>Work Location: In person

HR Ways

About the job Customer Support RepresentativeReact DeveloperClient company introduction:&#65279;&#65279;Our client is a leading data and research company empowering informed decisions in Pakistani markets through unbiased insights, advanced platforms, and tailored solutions.Job Description:We are looking for a dedicated and proactive Customer Support Representative to join our team. The ideal candidate will be responsible for providing timely and accurate support to our users and addressing queries related to all our products. You will serve as the first point of contact for users, ensuring a positive customer experience and contributing to overall customer satisfaction.Key Responsibilities:<ul><li>Respond promptly to user inquiries via email, chat, or phone.</li><li>Provide accurate information and guidance regarding all company products and services.</li><li>Troubleshoot and resolve basic user issues or escalate complex issues to the appropriate team.</li><li>Maintain a detailed record of customer interactions and feedback.</li><li>Identify recurring issues and provide suggestions for process improvements.</li><li>Ensure a high level of user satisfaction through professional and courteous communication.</li><li>Respond promptly and professionally to customer inquiries via email, chat, or phone.</li><li>Provide accurate information and guidance regarding all company products and services.</li><li>Troubleshoot and resolve basic user issues or escalate complex issues to the appropriate team.</li><li>Document and track customer interactions, issues, and resolutions in the CRM system.</li><li>Identify recurring issues and suggest improvements to processes, products, or services.</li><li>Assist in onboarding new users and guiding them through product usage.</li><li>Follow up with customers to ensure their issues are fully resolved and they are satisfied.</li><li>Collaborate with internal teams (product, operations, technical) to resolve user problems quickly.</li><li>Maintain up-to-date knowledge of all products, services, and company policies.</li><li>Provide feedback to management regarding customer pain points, trends, and opportunities for improvement.</li><li>Contribute to building knowledge base articles, FAQs, and support documentation.</li></ul>Required Skills:<ul><li>&#65279;Bachelors degree in Business, Communications, or a related field (or equivalent experience).</li><li>Excellent communication skills with the ability to explain complex information clearly.</li><li>Strong problem-solving mindset with attention to detail.</li><li>Empathetic and patient, able to handle customer queries professionally.</li><li>Quick learner, adaptable, and willing to take initiative.</li><li>Ability to manage multiple tasks efficiently in a fast-paced environment.</li><li>Collaborative team player with a customer-first attitude.</li><li>0 - 1 year of experience in customer support or a related field.</li></ul>EducationBachelors degree in Computer Science or related field (or equivalent industry experience)Job Details:Experience: 0 to 1 yearsWork Timings : 09:00 am to 6:00 pm&#65279;Work Days: Monday to Friday&#65279;Location: Lahore, PakistanAbout HR Ways:HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983az to stay updated or visit www.hrways.co to know more.Job Type: Full-timePay: Rs60,000.00 per monthWork Location: In person

Closet Stores Pvt. Ltd. (Rental Botique)

We are looking for a Customer Support Representative (Return Department) to join our team! If you have excellent communication skills, and experience in customer dealing, we&rsquo;d love to hear from you.Job Details:1. Coordinate daily ride and delivery operations to ensure timely completion.2.Coordinate with inventory department for smooth work flow.3. Track and support achievement of daily/weekly/monthly operational targets.4. Maintain accurate system entries and proper record documentationJob Details:Working Days: Monday to SaturdaySalary 30kTimings: 12:00 PM &ndash; 9:00 PMApply Now &ndash; Immediate Joining Preferred Call or WhatsApp: 0301 1104425Job Type: Full-timePay: Rs30,000.00 per monthWork Location: In person

Customer Service Representative (Return)

Search 10000+ Customer assistance representative jobs near you this September. New roles added regularly across leading industries. Apply today.

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Customer Support Representative

Customer Support Representative

Customer Support Representative (CSR)

Customer Support Representative

Customer Support Representative

Customer Support Representative

Customer Service Representative (Return)