customer assistance representative

Planlab Solutions

Location: Model Town Link Road, Lahore Shift: Afternoon (12 PM &ndash; 1 PM start, 9-hour shift)About the Role PlanLab Solutions is seeking a proactive Customer Support Representative to provide exceptional assistance to our international clients. You&rsquo;ll be managing customer interactions across chat, email, and phone, ensuring every customer walks away satisfied.Responsibilities<ul><li>Respond to customer queries via calls, live chat, and email.</li><li>Resolve issues related to products, accounts, and order processing.</li><li>Document customer interactions using CRM tools like Zendesk or Freshdesk.</li><li>Collaborate with the support team to maintain service quality.</li><li>Stay up to date on product updates and policies.</li></ul>Requirements<ul><li>Excellent English communication (spoken and written).</li><li>Good analytical and multitasking abilities.</li><li>Familiarity with Shopify, Gorgias, or Tidio is a plus.</li><li>Willingness to work flexible schedules, including weekends.</li></ul>Why PlanLab Solutions?<ul><li>Supportive team, no sales pressure.</li><li>Skill development opportunities and career growth.</li></ul>How to Apply: If you&rsquo;re passionate about providing outstanding customer service, we&rsquo;d love to hear from you. Please note that only shortlisted candidates will be contacted for further steps in the hiring process.Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Are you fluent in spoken, written, and listening English? (Yes/No)</li><li>Are you available for the on-site afternoon shift? (12:00/1:00 PM onwards &ndash; 9 hours)</li><li>How would you rate your English proficiency? (Fluent / Native / Advanced / Intermediate / Basic).</li><li>Are you comfortable with handling outbound and inbound calls?</li><li>Can you write professional emails and handle live chat?</li><li>What is your current Salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

customer service representative - customer support agent

Vintara

Vintara is a professional sales and consulting firm partnered with AT&amp;T Business. We specialize in face-to-face B2B sales and customer acquisition, helping companies access the wireless solutions they need to stay connected and competitive.We are currently seeking AT&amp;T Customer Representatives in St. Louis to join our growing team. This is an in-person, entry-level sales role with hands-on training and real opportunities for advancement.As an AT&amp;T Customer Representative, you&rsquo;ll work directly with business owners and decision-makers to introduce and enroll them in AT&amp;T&rsquo;s wireless solutions. This role combines customer interaction, consultative sales, and account enrollment. We&rsquo;ll provide the training you need to confidently represent AT&amp;T&rsquo;s business services and build a foundation for a career in B2B sales.Key Responsibilities of the AT&amp;T Customer Representative<ul><li>Engage with business owners face-to-face to assess needs and recommend the right AT&amp;T wireless plans.</li><li>Set up and enroll devices and services to keep businesses connected.</li><li>Deliver clear, professional presentations of products and solutions.</li><li>Maintain accurate and organized client records.</li><li>Consistently meet sales and enrollment goals as part of a high-performing team.</li></ul>Minimum Qualifications of the AT&amp;T Customer Representative<ul><li>Comprehensive training provided&mdash;no prior sales experience needed.</li><li>Clear career path in B2B sales and management.</li><li>Supportive, team-driven culture with growth opportunities.</li><li>Opportunity to represent a leading national brand while making a local impact.</li></ul>Step into business sales with AT&amp;T. Training&rsquo;s on us&mdash;apply now on Indeed.Job Type: Full-timePay: $800.00 - $1,200.00 per weekBenefits:<ul><li>Professional development assistance</li></ul>Work Location: In person

AT&T Customer Representative

Restaurant Supply Chain Solutions

<div>Restaurant Supply Chain Solutions, LLC, a Yum! Brands Co-op, is currently seeking a Customer Support Representative to join the Restaurant Customer Support Team in Louisville, KY.

Hybrid Schedule: 3 days in the office, 2 days remote 
Monday through Friday - First shift 
Excellent Benefits: medical, dental, vision, life insurance, vacation, holidays, floating holidays, sick, retirement, short term disability and much more.

Overview of the Position: 
This position is responsible for managing an array of front-facing duties such as processing orders for replacement equipment that come in primarily via phone calls. Responds to inbound calls with questions related to order, order status, return of equipment, credits and/or invoice issues. This position maintains product knowledge that can be critical for offering quick and accurate assistance to customers. Must have excellent customer service standards to maintain high customer satisfaction with franchisees and suppliers.
<div>
Essential Functions: 
<ul><li>Process Orders for Replacement Equipment</li></ul>
 o Enter orders accurately and with appropriate lead times, giving supplier&rsquo;s ability to meet expected delivery 
 dates to ensure all projects are managed to the expected delivery schedules. 
 o Determine accurate equipment selection with correct technical specifications. 
 o Resolve product, warranty, or service problems by clarifying the issue, determining the cause, and 
 expediting correction to ensure resolution.</div>
<ul><li>Respond to inbound calls</li></ul>
 o Process orders, respond to order status, or invoice issues because of an inbound call to the customer 
 support team. 
 o Reach out to suppliers to resolve tracking discrepancies or other problem resolution.
<ul><li>Utilize tools, reports, and processes to perform job effectively.</li></ul>
 o Utilize reports to monitor customer and supplier reporting. 
 o Monitor open order report to ensure on time delivery. 
 o Employ key tools and resources to provide customer shipping and status information. 
 o Build and maintain proficiency in the use of ERP, SharePoint, and Knowledge Management Systems.
<ul><li>Ensure customer service key performance indicators are met.</li></ul>
 o Attend equipment and asset training to develop and maintain equipment and product proficiency. 
 o Provide support to resolve customer escalations and/or supplier issues. 
 o Demonstrate solid working knowledge of equipment and provide product technical information as needed. 
 o Provide support to resolve customer and/or supplier issues. 
 o Provide back up support to other duties in the customer support team over time.
<ul><li>Pursues on-going personal and professional development.</li></ul>

Assumes other duties as assigned. 
Required Education, Experience, and Skills:
<ul><li>Bachelor&rsquo;s degree preferred.</li><li>Minimum of 3 years of experience in order fulfillment, customer service, or sales support.</li><li>Seeking strong order entry skills and the ability to use multiple systems to support a diverse portfolio of</li></ul>
 work. 
<ul><li>Prefer experience with restaurant equipment.</li><li>Prefer experience supporting field/construction/development projects.</li><li>Strong interpersonal, communication and organizational skills</li><li>High ability to multitask under tight deadlines.</li><li>Excellent written and verbal skills</li><li>Strong computer skills in Word, Excel, Microsoft Teams, and Outlook</li></ul></div>

Customer Support Representative

FineXcloud

Job Description:We are looking for a Customer Support Representative with experience in ERP systems to assist our clients with inquiries, technical issues, and product-related questions. As the first point of contact, you will play a key role in ensuring customer satisfaction and retention, while also supporting users on ERP-related functionalities.Responsibilities:<ul><li>Respond to customer queries via phone, email, or chat promptly and professionally.</li><li>Provide accurate information about products, services, and ERP functionalities.</li><li>Troubleshoot ERP-related issues and provide first-level support.</li><li>Resolve customer complaints and ensure a high level of satisfaction.</li><li>Record customer interactions and maintain detailed service records.</li><li>Collaborate with ERP consultants and technical teams to resolve complex issues.</li><li>Follow up with customers to ensure issues are fully resolved.</li></ul>Requirements:<ul><li>1 to 2 years of experience in customer support</li><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field (preferred)</li><li>Strong communication and problem-solving skills.</li><li>Basic understanding of ERP systems and business processes</li><li>Ability to stay calm and professional under pressure.</li><li>Only female candidates can apply</li><li>Basic computer skills and familiarity with CRM and ERP platforms.</li></ul>Apply Now: jobs@finexcloud.comJob Type: Full-timeWork Location: In person

Crewlogix Technologies

Position Overview: We are seeking a motivated and customer-focused Customer Support Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, providing product/service information, addressing concerns, and driving sales through excellent communication and relationship-building skills.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, or chat in a timely and professional manner.</li><li>Provide detailed information about products and services to potential and existing customers.</li><li>Identify customer needs and recommend suitable products or solutions.</li><li>Maintain positive relationships with customers by addressing concerns and resolving issues effectively.</li><li>Meet or exceed sales targets and contribute to overall team goals.</li><li>Accurately process orders, applications, and requests.</li><li>Keep records of customer interactions, transactions, and feedback.</li><li>Collaborate with internal teams to ensure customer satisfaction.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree or equivalent experience preferred.</li><li>Prior experience in customer service or customer support roles is a plus.</li><li>Strong verbal and written communication skills.</li><li>Ability to handle challenging situations with patience and professionalism.</li><li>Goal-oriented, with proven ability to achieve sales targets.</li><li>Proficiency in MS Office and CRM tools is desirable.</li><li>Excellent problem-solving and interpersonal skills.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>We are looking for someone fresh and offering the salary of PKR 30,000 per month, are you comfortable? </li></ul>Work Location: In person

MAF COLLECTIONS (SMC-PRIVATE) LIMITED

Customer Support Representative (CSR)Job SummaryIf you have the expertise and skills to deal with international customers to provide them support and keep them satisfied, IBP Global is the right place.As a Customer Support Representative, your primary responsibility is to provide efficient and timely customer support. You will handle customer queries and complaints through various communication channels such as email, phone, chat, and social media. Your job is to ensure that customers receive the best possible service and resolution to their issues.Key Responsibilities<ul><li>Responding promptly and professionally to customer inquiries and complaints via email, phone, chat, and social media</li><li>Troubleshooting and resolving customer issues by providing accurate and relevant information</li><li>Escalating complex issues to higher-level designers or management as required</li><li>Building rapport and maintaining good relationships with customers by providing exceptional customer service</li><li>Monitoring and tracking customer inquiries and complaints to ensure timely resolution and follow-up</li><li>Keeping up-to-date with product and service knowledge to provide accurate information to customers</li><li>Maintaining accurate and detailed customer records and updating them as necessary</li></ul>Requirements<ul><li>Proven customer support experience, preferably in a fast-paced environment</li><li>Excellent English spoken skills</li><li>Preferably female</li><li>Ability to work in a team environment</li><li>Strong problem-solving and analytical skills</li><li>Ability to manage multiple tasks simultaneously and prioritize effectively</li><li>Ability to work under pressure and meet tight deadlines</li><li>Proficiency in using computer applications and tools, including Microsoft Office</li></ul>Location: LahoreSalary: Rs 30,000 - 50,000 plus KPI bonus along with sales CommissionJob Type: Full-time (Night Shift 8 pm - 5 am)Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Representative (CSR)

Marham - Find a Doctor

Marham is looking for a Customer Support Representative to join our dynamic and mission-driven team. If you have a strong background in the pharmaceutical or healthcare industry and a passion for delivering exceptional customer service, we&rsquo;d love to hear from you!Key Responsibilities:<ul><li>Respond promptly and professionally to customer inquiries via live chat.</li><li>Handle and resolve customer complaints with empathy and accuracy, ensuring a positive and compliant resolution.</li><li>Maintain detailed and accurate records of customer interactions and issues in line with pharma industry standards.</li><li>Collaborate with internal departments (tech, medical, operations) to resolve complex issues efficiently.</li><li>Stay up-to-date with Marham&rsquo;s services and any regulatory requirements that may affect communication with users.</li><li>Manage multiple chat sessions simultaneously while maintaining a high level of professionalism and care.</li></ul>Requirements:<ul><li>Education: Bachelor&rsquo;s degree (preferably in Pharmacy, Life Sciences, or a related field).</li><li>Experience: Minimum 5 years of experience in customer support or complaint management, ideally within the pharmaceutical or healthcare sector.</li><li>Strong written communication skills in English.</li><li>Familiarity with chat systems, CRM tools, and online customer service platforms.</li><li>Ability to work under pressure, multitask, and meet performance KPIs.</li><li>Demonstrated ability to resolve complex customer concerns in a regulated industry.</li><li>Shift Timings: Multiple Shifts(specific hours to be discussed during the interview).</li></ul>Benefits:<ul><li>Competitive salary and performance-based incentives.</li><li>Growth and learning opportunities within a health-tech company.</li><li>Supportive and collaborative work environment.</li><li>Be part of a mission to improve healthcare access for millions.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Do you have at least 5 years of experience in customer service or complaint management?</li><li>Do you have a Bachelor&rsquo;s degree in Pharmacy or a related field?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>

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