customer associate

Veclar Technologies

Job Title: Customer Relationship Associate Location: On-Site Job Type: Full-Time Shift: Night Shift (5:45 p.m. &ndash; 3:00 a.m.) Compensation: PKR 80,000 &ndash; 150,000/month + CommissionAbout Veclar TechnologiesFounded in 2018, Veclar Technologies is a U.S.-based B2B organization providing digital solutions tailored for real estate professionals across the U.S. and Canada. We empower businesses through innovative IT services, strategic marketing, and effective customer acquisition strategies.Role OverviewWe are seeking a proactive and customer-focused Customer Relationship Associate to enhance client engagement and support long-term satisfaction. In this role, you will act as the primary bridge between clients and internal teams&mdash;ensuring smooth onboarding, continuous support, and consistent value delivery throughout the client journey.Key Responsibilities<ul><li>Serve as the main point of contact for assigned client accounts while delivering prompt, professional communication.</li><li>Work closely with client managers to understand client goals and propose personalized solutions.</li><li>Manage and streamline the onboarding process, ensuring a seamless and positive experience.</li><li>Track account performance to identify opportunities for upselling and cross-selling.</li><li>Handle client queries, resolve issues efficiently, and escalate complex concerns when necessary.</li><li>Maintain accurate client records through CRM systems.</li><li>Prepare and deliver reports on account performance, client satisfaction, and key metrics.</li><li>Coordinate with internal teams&mdash;including sales, marketing, and operations&mdash;to fulfill client requirements.</li><li>Stay informed about industry trends to offer relevant insights and suggestions.</li><li>Support KPIs relating to client retention, satisfaction, and revenue growth.</li></ul>What We Offer<ul><li>Career Development: Mentorship programs, skill-building opportunities, and clear paths for advancement.</li><li>Innovative Culture: Work within a cutting-edge tech environment transforming the real estate industry.</li><li>Collaborative Team: A supportive, teamwork-driven workplace.</li><li>Competitive Compensation: Attractive salary, commissions, bonuses, and paid training.</li><li>Work-Life Balance: Fixed night shift and annual paid leave.</li></ul>Requirements<ul><li>6 months to 2 years of experience in client services, sales, or account management (B2B experience preferred).</li><li>Strong communication and interpersonal skills.</li><li>Proficiency with CRM systems and client management tools.</li><li>Excellent attention to detail, with the ability to multitask and stay organized.</li><li>Self-motivated, goal-oriented, and capable of working independently or within a team.</li><li>Willingness to work night shifts aligned with North American time zones.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Are you open to working a night shift, as this role requires?</li><li>Would you be able to commute to or work from Bahria Town Phase 7 for this position?</li><li>May I ask if you had a chance to review the job description before submitting your application?</li></ul>Work Location: In person

Customer Relationship Associate

CBC Resourcing Solutions

Customer Service AssociateManchester To £35,000 plus bonus and benefitsOur client is a vehicle finance specialist providing first class customer service. Due to growth they are looking to recruit an Customer Service Associate.The successful Customer Service Associate will be a representative of an FCA-regulated firm, you will play a critical role in delivering exceptional customer service, managing collections, and ensuring regulatory compliance throughout the life cycle of the customer journey. The ideal candidate will possess strong communication skills, a solutions-oriented mindset, and a commitment to upholding the highest standards of integrity and customer care.You will;<ul><li>Serve as the first point of contact for customers, addressing queries and providing accurate information about motor finance products and services.</li><li>Handle customer account management, including updates, payments, and resolving disputes in a timely and professional manner. </li><li>Ensure that all customer interactions are conducted in line with FCA Treating Customers Fairly (TCF) principles and in line with Consumer Duty requirements. </li><li>Collaborate with internal departments to resolve customer issues effectively and efficiently.</li></ul>This is an exciting opportunity to join a dynamic business during an exciting period of growth.In the first instance please send your CV in confidence

Customer Service Associate

Talent 360

About SiFi: SiFi is a rapidly growing B2B Fin-Tech company transforming expense management for businesses in Saudi Arabia. As a licensed EMI from the Saudi Central Bank, we empower companies with innovative tools to simplify finance management. Position Overview The Customer Success Associate plays a key role in driving customer adoption and engagement on the platform. This role focuses on ensuring customers successfully activate, use, and gain value from the product. Acting as the first point of contact for new customers, the associate supports onboarding, provides proactive assistance, and helps identify opportunities to increase platform utilization. The role works closely with Customer Success Managers to deliver a seamless post-onboarding experience that builds long-term satisfaction and retention. Primary Responsibilities: <ul><li>Support customer onboarding by guiding users through account setup, feature activation, and best-practice workflows.</li><li>Proactively monitor customer activity to ensure adoption milestones (accounting integration, receipt forwarding, team budgets, etc.) are achieved on time.</li><li>Respond to customer inquiries via email, phone, and chat, ensuring quick resolution and a smooth user experience.</li><li>Identify customers who show low engagement or adoption risk and flag them for intervention by the Customer Success Manager.</li><li>Gather and document customer feedback, usage patterns, and feature requests to help improve product experience.</li><li>Assist in developing and maintaining knowledge base articles, FAQs, and training materials to support self-serve adoption.</li><li>Support the delivery of training sessions, demos, and webinars to drive product awareness and feature utilization.</li><li>Maintain accurate and up-to-date customer records and engagement notes in the CRM.</li><li>Generate adoption and engagement reports to support Customer Success team performance tracking.</li><li>Collaborate with Sales, Product, and Support teams to enhance the overall customer lifecycle experience.</li></ul> Basic Qualifications: <ul><li>Bachelor's degree in Business, Communications, or a related field.</li><li>Strong communication and interpersonal skills, both written and verbal.</li><li>Basic understanding of customer success and product adoption principles.</li><li>Proficiency in Microsoft Office and familiarity with CRM systems (e.g., Zoho, HubSpot, Salesforce).</li><li>Ability to learn quickly and explain technical features in simple, actionable terms.</li><li>Strong problem-solving skills and attention to detail.</li><li>Excellent organizational skills and ability to manage multiple customers simultaneously.</li></ul> Preferred Qualifications: <ul><li>Prior experience in a customer-facing or onboarding role, ideally within a SaaS or fintech company.</li><li>Familiarity with customer success metrics (e.g., activation rate, feature adoption, health score).</li><li>Understanding of project or account management principles.</li><li>Experience using customer support or engagement tools (e.g., Intercom, Zendesk, Freshdesk).</li><li>Knowledge of the fintech or financial services ecosystem.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?5gzGUc577o6J1w9HAARrlLgWwUlGe9mjf" width="0" height="0" />

Customer Success Associate

International Business retainers LLC

Job SummaryWe are seeking a trustworthy and detail-oriented Customer Service Associate to manage customer inquiries, resolve issues, and maintain exceptional service standards. This role requires handling sensitive customer information with the highest level of confidentiality and compliance.Key Responsibilities<ul><li>Respond to customer queries via email, phone, and chat in a timely and professional manner.</li><li>Maintain accurate records of customer interactions in the CRM system.</li><li>Ensure strict adherence to data protection policies and confidentiality agreements.</li><li>Handle sensitive customer data responsibly, following company security protocols.</li><li>Escalate complex issues to relevant departments while safeguarding customer information.</li><li>Monitor and report any suspicious activity related to data handling.</li><li>Stay updated on data privacy regulations and company compliance standards.</li></ul>Required Skills &amp; Qualifications<ul><li>Proven experience in customer support or service roles.</li><li>Strong understanding of data privacy principles (GDPR, local regulations).</li><li>Excellent communication and problem-solving skills.</li><li>Ability to work with CRM systems and ticketing platforms.</li><li>High level of integrity and attention to detail.</li><li>Basic knowledge of IT security practices is a plus.</li></ul>Preferred Qualifications<ul><li>Experience with DLP tools or secure CRM systems.</li><li>Certification in Data Protection or Information Security (optional but desirable).</li></ul>What We Offer<ul><li>Competitive salary and benefits.</li><li>Training on data security and compliance.</li><li>Opportunity to work with advanced tools ensuring customer data protection.</li></ul>Compliance &amp; ConfidentialityThis position requires signing a Non-Disclosure Agreement (NDA) and adhering to strict data security protocols. Any breach of confidentiality will result in immediate termination and legal action.Job Types: Full-time, Permanent, Contract Contract length: 24 monthsPay: AED2,500.00 - AED3,500.00 per monthApplication Question(s):<ul><li>In case need to visit any customer office for any payment information are you ready to visit .</li></ul>Experience:<ul><li>Customer Service : 2 years (Required)</li></ul>Language:<ul><li>Hindi and English (Required)</li></ul>

Reliance Retail

<div>
 
 Company Overview
 
 
 
 Reliance Retail, founded in 2006, is Indias largest and most profitable retailer with a vast omni-channel presence. The company operates over 15,000 stores in more than 7,000 cities, providing superior quality products across Consumer Electronics, Fashion, Grocery, Pharma, and Connectivity. With an extensive digital commerce platform and a strong supply chain, Reliance Retail prioritizes an unmatched shopping experience and customer service. Headquartered in Mumbai, it employs over 10,000 people and remains a key player in the retail industry.
 
 
 
 Job Overview
 
 
 
 We are seeking a Junior Customer Support Associate to join our team in Ludhiana. The ideal candidate will have 1 to 3 years of experience in a customer-facing role, ensuring a superior consumer experience. This full-time position requires an individual adept in handling customer queries and enhancing satisfaction across various channels as we continue to expand our retail presence and service excellence.
 
 
 
 Qualifications And Skills
 
 
 
 <ul>
 <li>
 Proven customer service experience with a minimum of one year in a customer-facing role to handle inquiries efficiently.
 </li>
 <li>
 Exceptional communication skills to interact clearly and concisely with customers and stakeholders at all levels.
 </li>
 <li>
 Strong problem-solving abilities with a proactive approach to spotting potential issues and developing swift solutions.
 </li>
 <li>
 Proficiency in cash handling operations to ensure accurate transactions and maintain financial records.
 </li>
 <li>
 Knowledge and experience in backend operations for effective coordination of internal processes and order management.
 </li>
 <li>
 Customer Experience (Mandatory skill) is essential to actively enhance consumer interactions through feedback loops.
 </li>
 <li>
 Customer Support (Mandatory skill) demonstrating expertise in providing timely resolutions and seamless service delivery.
 </li>
 <li>
 BOH (Mandatory skill), or back of house skills, required for efficient operation and support staff coordination.
 
 
 </li>
 </ul>
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Provide excellent customer service by understanding customer requirements and offering appropriate solutions promptly.
 </li>
 <li>
 Engage with customers across channels to ensure a consistent and positive experience throughout their service journey.
 </li>
 <li>
 Assist in handling customer complaints and inquiries, ensuring all issues are resolved satisfactorily within company guidelines.
 </li>
 <li>
 Coordinate effectively with the back-end operations team to streamline processes and enhance customer satisfaction.
 </li>
 <li>
 Maintain accurate customer records using digital tools for efficient data management and future reference.
 </li>
 <li>
 Support the sales team by cross-checking product information and assisting during high demand periods as required.
 </li>
 <li>
 Perform cash handling tasks responsibly, safeguarding financial integrity and following company policies.
 </li>
 <li>
 Contribute to company growth by identifying potential service improvements and providing valuable customer insights.
 </li>
 </ul>
</div>

Customer Support Associate

Honesdale National Bank

<div><div>POSITION SUMMARY:</div><div>
As a Customer Experience Associate, you&rsquo;ll serve as a frontline ambassador of the bank, delivering exceptional service while accurately processing financial transactions. You&rsquo;ll foster trust and satisfaction by assisting clients with their banking needs, promoting products and services, and ensuring operational excellence.</div><div></div><div> 
ESSENTIAL FUNCTIONS and DUTIES</div><ul><li>
Process deposits, withdrawals, check cashing, and loan payments with accuracy and efficiency</li><li>
Handle cashier&rsquo;s checks, money orders, certified checks, credit card payments, and cash advances</li><li>
Provide access to safe deposit boxes (if available) and assist with related documentation</li><li>
Balance cash drawer and ATM as needed; maintain control and security of cash</li><li>
Open and record night deposit bags; prepare currency orders</li><li>
Greet and assist lobby customers, directing them appropriately</li><li>
Deliver prompt, courteous, and solution-oriented service to all customers</li><li>
Proactively resolve customer concerns and escalate complex issues as needed</li><li>
Answer incoming calls and provide support in alignment with Customer Service Standards</li><li>
Assist customers with account reconciliation and check orders</li><li>
Identify and report potential fraud or suspicious activity</li><li>
Complete Currency Transaction Reports (CTRs) and maintain the Monetary Instruments Log</li><li>
Ensure adherence to all bank policies, procedures, and regulatory requirements</li><li>
Use procedural manual as a daily resource</li><li>
Advise customers on bank products and services; identify cross-sell opportunities</li><li>
Support marketing initiatives and participate in community events to enhance visibility and business development</li><li>
Recommend process enhancements to improve efficiency, accuracy, or customer experience</li><li>
Take initiative in learning new systems, procedures, and service strategies</li><li>
Assume additional responsibilities as assigned by leadership</li><li>
Other duties as assigned</li></ul><div></div><h5 class="jobSectionHeader"> 
REQUIRED SKILLS and ABILITIES:</h5><ul><li>
Exceptional customer service skills</li><li>
Strong verbal and written communication</li><li>
High attention to detail and accuracy</li><li>
Ability to multitask and prioritize in a fast-paced environment</li><li>
Team-oriented with the ability to work independently</li><li>
Commitment to confidentiality and ethical standards</li><li>
Strong keyboarding, PC, and telephone skills</li><li>
Valid driver&rsquo;s license with a clean driving record</li></ul><div></div><div> 
REQUIRED EDUCATION and EXPERIENCE:</div><div><ul><li>
High school diploma or equivalent</li><li>
Prior experience in a customer-facing banking role desired</li><li>
Previous cash handling and customer service experience preferred</li></ul></div><div></div><div> 
TRAVEL REQUIREMENTS:</div><div><ul><li>
As needed for coverage at other branches.</li></ul></div><div></div><div> 
PHYSICAL REQUIREMENTS: (update as needed)</div><div><ul><li>
Prolonged periods of sitting: Ability to remain seated for extended periods while performing computer-related tasks.</li><li>
Manual dexterity: Proficiency in handling and manipulating objects, including typing and using office equipment such as printers, scanners, and fax machines.</li><li>
Visual acuity: Ability to read and interpret data on computer screens and paper documents.</li><li>
Hearing: Capability to hear and respond to telephone calls, office sounds, and discussions with colleagues.</li><li>
Basic physical tasks: Ability to perform occasional lifting, such as moving office supplies or documents, typically weighing up to 50 pounds.</li><li>
Mobility: Ability to move around the office to attend meetings, retrieve documents, or collaborate with colleagues.</li></ul></div></div>

Customer Experience Associate

Accenture

Skill required: Retirement Solutions - Data Entry Services 
Designation: Customer Service Associate 
Qualifications:Any Graduation
 
Years of Experience:1 to 3 years
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? 1. 4+ years of experience in US Retirement Services or Financial Services Analytics 2. Understanding of ERISA compliance and retirement plan operations 3. Strong understanding of retirement plan types (401k, 403b &amp; 457b) and applicable regulations (ERISA, IRS, etc.) You would be part of Retirement services team, Experience in the US retirement industry specifically 401k , 403B, Moneyout, Lumpsum, Defined contribution, Client Service Management, Plan document, Plan Implementation Process of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data. 
What are we looking for? &bull; Bachelor&rsquo;s degree &bull; Experience in the US retirement industry &bull; Open for evening shift &bull; Good verbal &amp; written communication skills &bull; Good typing skill and attention to detail &bull; Good time management skills &bull; Ability to work independently &bull; Strong attention to details and understanding of regulations (ERISA, DOL) &bull;2. Understanding of ERISA compliance and retirement plan operations 3. Strong understanding of retirement plan types (401k, 403b &amp; 457b) and applicable regulations (ERISA, IRS, etc.)
 
Roles and Responsibilities: 1. Ensure all Annual Notice are compliant with current regulatory requirements (IRS, DOL, ERISA, Secure act, etc.) 2. Prepare, validate and distribute mandatory Annual Notices and other participant communications 3. Collaborate with internal teams (Legal, compliance, operations) and external parties (Plan Sponsors, auditors, Financial Advisor) 4. Manage notices calendars, regulatory deadlines, and delivery schedule 5. Assist with Notice-related client and participant inquiries 6. Stay up to date with legislative and regulatory changes affecting retirement plans 7. Respond to internal and external inquiries regarding plan documents specific 8. Completing assigned responsibilities and projects within timelines apart from daily BAU 9. Participate in process improvement initiatives to enhance document creation, review and management
 
Any Graduation

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