customer associate

Evolution Concepts inc

Job Title: Customer Associate &ndash; AT&amp;T ServicesAbout the Role: We are a specialized sales and business consulting firm seeking a motivated Customer Associate to support and promote AT&amp;T&rsquo;s full portfolio of products, including wireless services, internet plans, and connected devices. In this role, you will help customers understand available service options, recommend solutions based on their needs, and ensure a smooth activation process from start to finish.Key Responsibilities:<ul><li>Represent the AT&amp;T brand by promoting wireless plans, devices, tablets, and internet services through structured outreach.</li><li>Assess customer needs, usage habits, and service priorities to recommend personalized product bundles.</li><li>Manage activation workflows, ensuring accurate documentation, eligibility checks, and seamless service setup.</li><li>Maintain detailed records of customer interactions, service milestones, and sales activity for reporting and performance tracking.</li><li>Troubleshoot basic device or service questions, escalating more complex issues to internal support teams.</li><li>Stay up to date on AT&amp;T product updates, device launches, and service enhancements to provide accurate customer guidance.</li></ul>Qualifications:<ul><li>High school diploma or GED required; coursework in business, marketing, or communications is a plus.</li><li>Previous experience in retail, sales, customer service, telecom, electronics, or subscription-based products is preferred.</li><li>Strong communication skills with the ability to clearly explain product features and service options.</li><li>Comfortable learning and using CRM systems and other digital tools.</li></ul>Preferred Skills:<ul><li>Enjoys problem-solving and helping customers find the right service solutions.</li><li>Works well in a team environment and keeps follow-ups organized and timely.</li><li>Able to stay positive, professional, and adaptable during busy sales cycles.</li><li>Self-motivated and proactive, with the ability to contribute without constant supervision.</li></ul>Pay: $44,707.38 - $53,841.15 per yearBenefits:<ul><li>Flexible schedule</li><li>Professional development assistance</li></ul>Work Location: In person

Customer Associate- Entry Level

CBC Resourcing Solutions

Customer Service AssociateManchester To £35,000 plus bonus and benefitsOur client is a vehicle finance specialist providing first class customer service. Due to growth they are looking to recruit an Customer Service Associate.The successful Customer Service Associate will be a representative of an FCA-regulated firm, you will play a critical role in delivering exceptional customer service, managing collections, and ensuring regulatory compliance throughout the life cycle of the customer journey. The ideal candidate will possess strong communication skills, a solutions-oriented mindset, and a commitment to upholding the highest standards of integrity and customer care.You will;<ul><li>Serve as the first point of contact for customers, addressing queries and providing accurate information about motor finance products and services.</li><li>Handle customer account management, including updates, payments, and resolving disputes in a timely and professional manner. </li><li>Ensure that all customer interactions are conducted in line with FCA Treating Customers Fairly (TCF) principles and in line with Consumer Duty requirements. </li><li>Collaborate with internal departments to resolve customer issues effectively and efficiently.</li></ul>This is an exciting opportunity to join a dynamic business during an exciting period of growth.In the first instance please send your CV in confidence

Customer Service Associate

Therefore I'm Clinic

Job Summary:The Customer Support Associate is responsible for delivering exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-centric mindset. The associate will act as the primary point of contact between customers and the company.Key Responsibilities:<ul><li>Handle incoming calls, emails, chats, and messages from customers in a professional and timely manner.</li><li>Provide accurate information about products, services, and company policies.</li><li>Resolve customer issues, complaints, and requests with efficiency and empathy.</li><li>Coordinate with internal departments (operations, technical, clinic teams, logistics, etc.) to ensure smooth issue resolution.</li><li>Record and maintain customer interactions, feedback, and resolutions in the Odoo system.</li><li>Follow up on pending queries to ensure timely closure.</li><li>Uphold a high standard of customer satisfaction and service quality.</li><li>Assist in maintaining FAQs, customer communication templates, and service scripts.</li><li>Identify recurring issues and escalate them to the concerned department for improvement.</li><li>Support in after-sales service, appointment scheduling, and customer engagement activities.</li></ul>Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in any discipline (preferred).</li><li>Proven experience in customer support or a similar role.</li><li>Excellent communication skills &mdash; verbal and written.</li><li>Strong problem-solving skills and a customer-first attitude.</li><li>Ability to multitask, work under pressure, and manage time effectively.</li><li>Knowledge of Odoo tools, ticketing systems, and basic computer applications.</li><li>Ability to remain calm and professional in challenging situations.</li></ul>hr@thereforeim.com9072349800Females OnlyWorking Hours -10:00am to 7:00 pmwww.thereforeim.inJob Type: Full-timeWork Location: In person

Customer Relations Associate

Talent 360

About SiFi: SiFi is a rapidly growing B2B Fin-Tech company transforming expense management for businesses in Saudi Arabia. As a licensed EMI from the Saudi Central Bank, we empower companies with innovative tools to simplify finance management. Position Overview The Customer Success Associate plays a key role in driving customer adoption and engagement on the platform. This role focuses on ensuring customers successfully activate, use, and gain value from the product. Acting as the first point of contact for new customers, the associate supports onboarding, provides proactive assistance, and helps identify opportunities to increase platform utilization. The role works closely with Customer Success Managers to deliver a seamless post-onboarding experience that builds long-term satisfaction and retention. Primary Responsibilities: <ul><li>Support customer onboarding by guiding users through account setup, feature activation, and best-practice workflows.</li><li>Proactively monitor customer activity to ensure adoption milestones (accounting integration, receipt forwarding, team budgets, etc.) are achieved on time.</li><li>Respond to customer inquiries via email, phone, and chat, ensuring quick resolution and a smooth user experience.</li><li>Identify customers who show low engagement or adoption risk and flag them for intervention by the Customer Success Manager.</li><li>Gather and document customer feedback, usage patterns, and feature requests to help improve product experience.</li><li>Assist in developing and maintaining knowledge base articles, FAQs, and training materials to support self-serve adoption.</li><li>Support the delivery of training sessions, demos, and webinars to drive product awareness and feature utilization.</li><li>Maintain accurate and up-to-date customer records and engagement notes in the CRM.</li><li>Generate adoption and engagement reports to support Customer Success team performance tracking.</li><li>Collaborate with Sales, Product, and Support teams to enhance the overall customer lifecycle experience.</li></ul> Basic Qualifications: <ul><li>Bachelor's degree in Business, Communications, or a related field.</li><li>Strong communication and interpersonal skills, both written and verbal.</li><li>Basic understanding of customer success and product adoption principles.</li><li>Proficiency in Microsoft Office and familiarity with CRM systems (e.g., Zoho, HubSpot, Salesforce).</li><li>Ability to learn quickly and explain technical features in simple, actionable terms.</li><li>Strong problem-solving skills and attention to detail.</li><li>Excellent organizational skills and ability to manage multiple customers simultaneously.</li></ul> Preferred Qualifications: <ul><li>Prior experience in a customer-facing or onboarding role, ideally within a SaaS or fintech company.</li><li>Familiarity with customer success metrics (e.g., activation rate, feature adoption, health score).</li><li>Understanding of project or account management principles.</li><li>Experience using customer support or engagement tools (e.g., Intercom, Zendesk, Freshdesk).</li><li>Knowledge of the fintech or financial services ecosystem.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?5gzGUc577o6J1w9HAARrlLgWwUlGe9mjf" width="0" height="0" />

Customer Success Associate

EyeTGlobal Pvt. Ltd.

Process: International Voice ProcessDesignation: Customer Support Associate (CSA). (Voice)Roles &amp; Responsibilities <ul><li>Handle customer queries via calls.</li><li>Provide accurate information and solutions within defined SLAs.</li><li>Maintain a positive, empathetic, and professional attitude with customers.</li><li>Document customer interactions and update CRM systems.</li><li>Follow communication guidelines, scripts, and company procedures.</li><li>Escalate unresolved queries to senior teams when needed.</li><li>Ensure customer satisfaction through timely follow-up.</li><li>Manage high-volume inbound/outbound customer interactions.</li><li>Collaborate with team members to achieve performance targets.</li><li>Understand customer needs and provide product/service information.</li></ul>Required Skills (Short Version)<ul><li>Good communication skills (English)</li><li>Active listening and problem-solving ability</li><li>Basic computer knowledge &amp; typing skills</li><li>Patience and customer-first approach</li><li>Ability to work in shifts</li><li>Teamwork and time management skills</li></ul>Qualification<ul><li>12th / Graduate</li><li>Minimum 6 months Experienced in BPO</li></ul>Age Criteria -18 to 35 YearsShift Timing Male/Females &ndash; 5 working days rotational shift/night shift (depending on process) &amp; 2 Rotational week-offsInterested candidates contact: HR Chetana at 8600651161Job Type: Full-timePay: &#8377;22,000.00 - &#8377;38,000.00 per monthBenefits:<ul><li>Paid sick time</li></ul>Education:<ul><li>Higher Secondary(12th Pass) (Preferred)</li></ul>Experience:<ul><li>total work: 1 year (Preferred)</li></ul>Shift availability:<ul><li>Night Shift (Required)</li></ul>Work Location: In person

Customer Support Associate

Process: International Voice Process (French)Designation: Customer Support Associate (CSA). (French Voice Process)Roles &amp; Responsibilities <ul><li>Handle customer queries via calls.</li><li>Provide accurate information and solutions within defined SLAs.</li><li>Maintain a positive, empathetic, and professional attitude with customers.</li><li>Document customer interactions and update CRM systems.</li><li>Follow communication guidelines, scripts, and company procedures.</li><li>Escalate unresolved queries to senior teams when needed.</li><li>Ensure customer satisfaction through timely follow-up.</li><li>Manage high-volume inbound/outbound customer interactions.</li><li>Collaborate with team members to achieve performance targets.</li><li>Understand customer needs and provide product/service information.</li></ul>Required Skills (Short Version)<ul><li>Good communication skills (English &amp; French)</li><li>Active listening and problem-solving ability</li><li>Basic computer knowledge &amp; typing skills</li><li>Patience and customer-first approach</li><li>Ability to work in shifts</li><li>Teamwork and time management skills</li></ul>Qualification<ul><li>HSC with a minimum of 6 months experience OR above / Fresh graduate</li></ul>Age Criteria -18 to 35 YearsShift Timing Male/Females &ndash; 5 working days rotational shift/night shift (depending on process) &amp; 2 Rotational week-offsInterested candidates contact HR Chetana at 8600651161Job Type: Full-timePay: Up to &#8377;900,000.00 per yearBenefits:<ul><li>Paid sick time</li></ul>Education:<ul><li>Higher Secondary(12th Pass) (Preferred)</li></ul>Experience:<ul><li>Voice process: 1 year (Preferred)</li></ul>Language:<ul><li>French (Preferred)</li></ul>Shift availability:<ul><li>Night Shift (Required)</li></ul>Work Location: In person

Pakpace

We are looking for a dedicated and customer-focused &quot;Customer Support Associate&quot; to join our team.This is an onsite, part-time position with the potential to become permanent based on performance.Responsibilities:<ul><li>Handle inbound customer calls regarding orders, inquiries, and concerns.</li><li>Confirm customer details such as order information, delivery addresses, and payment status.</li><li>Provide accurate information about products, shipping details, and delivery timelines.</li><li>Assist customers in making changes to their orders (e.g., cancellations, address corrections).</li><li>Resolve customer complaints or issues professionally and efficiently, ensuring customer satisfaction.</li><li>Maintain and update customer records accurately in the system.</li><li>Follow up with customers regarding order confirmations, delivery status, or any outstanding issues.</li><li>Coordinate with the logistics or shipping team to ensure timely and accurate order fulfillment.</li><li>Assist the team in managing order-related queries via email or chat, if required.</li></ul>Qualifications:<ul><li>Intermediate or Bachelor's degree in progress.</li><li>Excellent communication skills (verbal and written).</li><li>Strong listening skills and attention to detail.</li><li>Ability to handle customer complaints and resolve issues effectively.</li><li>Basic understanding of e-commerce and order management processes.</li><li>Ability to work under pressure and meet deadlines.</li><li>Proficiency in basic computer operations (MS Office, Email).</li></ul>Timings:<ul><li>Working Hours: 10 AM &ndash; 7 PM</li><li>Working Days: Monday to Friday</li><li>Location: Gulshan-e-Iqbal</li></ul>Benefits:<ul><li>Competitive Salary Pkg</li><li>Training will be provided</li><li>Growth Opportunities</li></ul>Send your resume with the subject line &ldquo;Customer Support Intern&rdquo; to careers@amzoner.com.Job Type: Full-timePay: Rs20,000.00 - Rs30,000.00 per monthWork Location: In person

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Customer Associate- Entry Level

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Customer Support Associate

Customer Support Associate

Customer Support Associate