customer business manager

Concentrix

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 Job Title:
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 Customer Lifecycle Manager - FR
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 <strong>
  Job Description
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 </strong>
 As a Direct Sales representative, you will be responsible for selling technology solutions, identifying customer needs, generating sales opportunities, closing deals, and ensuring customer satisfaction through regular engagement with new and established clients.
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   Be the first contact point for many customers, deliver a strong first impression, and set the foundation for long-term customer relationships.
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   Quarterback sales from lead to purchase; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections, and negotiating success.
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   Engage with small and medium businesses across industries, company sizes, and types to determine their needs and identify opportunities to fulfill them with Microsoft's leading cloud technologies.
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   Obsess Microsoft&rsquo;s customers and prospects to deliver a world-class customer engagement experience.
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   Secure customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities by collaborating with Solution Specialists and Partner Connection Managers
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   Position competitive offerings and solutions in the context of customer needs and experiences
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   Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft&rsquo;s technologies.
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   Effectively turn prospects and qualified leads into opportunities and revenue pipelines by filtering them through different criteria, e.g., BANT (budget, authority, need, and timeline)
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   Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline, and usage for the products and solutions in scope; contact 200 leads and create 30 Opportunities per month; maintain high daily activity, minimum ~60-90 activities/day.
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   Leverage social, digital, video, chat, phone, and demonstration environments to effectively reach, sell, and manage Microsoft customers.
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   Collect customer feedback and articulate it back to the business: &ldquo;Voice of the customer.&rdquo;
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 <strong>
  Requirements:
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 </strong>
 <ul>
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   Bachelor's degree (4 years) required.
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   3-5+ years of sales experience with a proven track record of success is required. Minimum 2 years of Sales IT industry experience required.
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   Minimum 2 years of sales account management or customer management experience required.
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   Familiarity with modern sales techniques and tools, including experience in retail sales, corporate internships, or entrepreneurial programs.
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   Experience working with or selling Azure, Office 365, Dynamics 365 (Microsoft Products), or similar solutions preferred.
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   Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps is preferred.
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   A self-starter with a track record of outstanding performance and achieving goals. Ability to work independently &ndash; drives personal performance, takes ownership of training and skill enhancement, seeks continuous quality improvement.
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   Strong interpersonal skills, and excellent oral, written, and verbal business communication skills. Ability to successfully communicate with contacts via the phone (cold calling and established relationships), email, video, and presentations.
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   General knowledge of the IT industry (with minimum 1-year proven industry experience), with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately.
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   Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration.
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   Solid time management skills and ability to work independently or under supervision with high integrity.
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   Experience using Microsoft Office Suite applications, Windows OS, and Client Relationship Management (CRM) system(s) such as Dynamics 365, Salesforce, etc.
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   Passion for cloud technologies and changing the world.
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  Language skills:
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   French: Fluent (verbal and written)
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   Supported market: Fluent or Native (verbal and written)
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 Location:
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 EGY Cairo - Plot no. 53, North Teseen st building 202
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 Language Requirements:
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 Time Type:
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 <strong>
  If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
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  <br/>
 </strong>
 <strong>
  R1507534
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</div>


Customer Lifecycle Manager - FR

VK Precious

<p><b>Job Title:</b> Corporate CRM Manager &ndash; B2B (Gold Jewellery Division)</p><p><b>Department:</b> Sales &amp; Marketing / Corporate Relations</p><p><b>Location:</b> Ichchhapore,Surat</p><p><b>Experience:</b> 4&ndash;8 years (CRM &amp; B2B Jewellery / Luxury Industry Preferred)</p><p><b>Role Overview:</b></p><p>The Corporate CRM Manager will be responsible for managing and nurturing relationships with B2B clients, distributors, and retail partners of our gold jewellery brand. This role involves implementing CRM strategies, ensuring client satisfaction, and driving repeat business through personalized engagement, loyalty programs, and data-driven insights.</p><p><b>Key Responsibilities:</b></p><p><b>1. CRM Strategy &amp; Execution</b></p><ul><li>Develop and execute CRM strategies for B2B customers including wholesalers, retailers, and corporate buyers.</li><li>Manage the CRM platform to maintain accurate and updated client data.</li><li>Segment clients based on purchase behavior, region, and business value.</li><li>Design and execute targeted campaigns to increase sales and engagement.</li></ul><p><b>2. Relationship Management</b></p><ul><li>Build and maintain strong relationships with key corporate clients and partners.</li><li>Act as the primary point of contact for B2B clients for inquiries, feedback, and support.</li><li>Conduct periodic client meetings, reviews, and business development discussions.</li></ul><p><b>3. Data &amp; Insights</b></p><ul><li>Analyze client data to identify trends, opportunities, and potential risks.</li><li>Prepare monthly reports on client engagement, sales pipeline, and CRM KPIs.</li><li>Use CRM analytics to improve retention and upsell/cross-sell initiatives.</li></ul><p><b>4. Collaboration &amp; Coordination</b></p><ul><li>Work closely with sales, marketing, operations, and design teams to align CRM efforts with business goals.</li><li>Coordinate with the product and marketing teams for customized client offerings and promotional activities.</li><li>Support the corporate sales team in lead management, follow-ups, and conversions.</li></ul><p><b>5. Technology &amp; Process Improvement</b></p><ul><li>Manage CRM software implementation and upgrades.</li><li>Ensure data hygiene, compliance, and security within the CRM system.</li><li>Continuously identify opportunities to improve CRM processes and automation.</li></ul><p><b>Qualifications &amp; Skills:</b></p><ul><li>Bachelor&rsquo;s or Master&rsquo;s Degree in Marketing, Business Administration, or a related field.</li><li>4+ years of experience in CRM, corporate sales support, or key account management (preferably in jewellery, luxury, or retail).</li><li>Proficiency in CRM tools and Microsoft Office Suite.</li><li>Strong analytical, communication, and presentation skills.</li><li>Customer-centric mindset with strong relationship-building skills.</li><li>Knowledge of gold/jewellery industry trends is an advantage.</li></ul><p><b>Key Performance Indicators (KPIs):</b></p><ul><li>Client retention and satisfaction scores.</li><li>Growth in repeat business and client lifetime value.</li><li>CRM data accuracy and usage rate.</li><li>Conversion rate of leads to orders.</li><li>Efficiency of CRM campaigns and communication.</li></ul><p><b>How to Apply</b>: hr@vkprecious.com</p><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;30,000.00 - &#8377;60,000.00 per month</p><p>Work Location: In person</p>

CRM (Customer Relationship Manager)- Corporate

Keeta

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 <p>
  <strong>
   🚀 We&rsquo;re Hiring:
  </strong>
  <strong>
   Customer Service Manager of Business Process Innovation!
  </strong>
  🚀
  <strong>
   !
  </strong>
 </p>
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 <p>
  Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia.
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  <br/>
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  Are you passionate about revolutionizing customer service in the takeaway industry? Do you have a knack for designing seamless service journeys that cater to users, merchants, and riders alike? If so, we have an exciting opportunity for you!
 </p>
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  <strong>
   What You&rsquo;ll Do
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   Output service rules for the takeaway industry, including the user side, merchant side and rider side, to ensure a balanced experience on all three sides.
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   Design the whole chain service journey from AI customer service to manual customer service, including service routing, service layering, service risk control and etc..
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   Design takeaway journeys and scenarios in line with Saudi customers' habits, and output applicable service processes, solutions and communication tactics.
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   The design targets frontline customer service in the customer service center, ensuring that the process is clear, concise and easy to operate, and optimizing the process to improve customer service resolution.
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   Analyze service data and customer voices, continuously discover user pain points, and feedback to business improvement to reduce the occurrence of problems.
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 </ul>
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 </p>
 <p>
  <strong>
   Why Keeta?
  </strong>
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   Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
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   Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
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  <li>
   Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
  </li>
 </ul>
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 </p>
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  <strong>
   What We&rsquo;re Looking For
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 </p>
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   Understand the takeaway industry and the current market demand, know the service rules of customer, merchant and rider.
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   Experienced in service process design, and have insignt in full service journey customer experience management
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   Have strong data analysis ability, problem insight and communication and collaboration skills, clear thinking, can accurately recognize the problem and propose improvement programs.
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   Have a sense of service, able to think customer-centered.
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   Have rigorous and practical work attitude, strong sense of responsibility, can accept cross-country travel.
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   Possess experience in the Middle Eastern market, with proficiency in Mandarin, English/ Arabic.
  </li>
 </ul>
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 </p>
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  🚀 Ready to make an impact? Apply now &amp; let&rsquo;s shape the future together!
 </p>
 <p>
  📍
  <strong>
   Location:
  </strong>
  Riyadh, Saudi Arabia
 </p>
 <p>
  📩 Interested? Apply now
 </p>
</div>


Customer Service Manager of Business Process Innovation

Sobha Furniture

<p>As our CRM Manager, you will be the architect of our customer relationships. Your mission is to transform data into intelligence, building two distinct engagement engines:</p><p>A powerful nurturing system that accelerates our sales pipeline by engaging architects, designers, and developers for Sobha Furniture.</p><p>An exclusive community-building platform that cultivates loyalty and drives engagement with a discerning global audience for the new project.</p><p>You will be both the technical owner of our CRM platform and the strategic advisor on how, when, and where we connect with our customers.</p><p><strong>CRM Operations & Data Management</strong></p><ul><li>Manage and maintain the Microsoft Dynamics 365 Marketing platform to ensure data accuracy, hygiene, and seamless integration with other systems.</li><li>Create and manage dynamic audience segments for both B2B (customer type, project stage, geography) and B2C (interest, engagement level) audiences.</li><li>Build and optimize email automation, nurture journeys, and trigger-based campaigns to support the distinct goals of each brand.</li><li>Ensure full compliance with global data protection and opt-in regulations.</li></ul><p><strong>Insights & Strategic Thinking </strong></p><ul><li>Regularly analyse CRM data to identify patterns, behavioural insights, and opportunities for both business lines.</li><li>Act as a strategic thinker by transforming data into actionable recommendations, advising sales and marketing on which segments, professions, or regions to target with tailored messaging.</li><li>Develop dashboards and reports in Power BI or similar tools, highlighting engagement, conversion trends, and campaign effectiveness.</li><li>Partner with the marketing team to refine messaging and creative strategies for different customer lifecycle stages.</li></ul><p><strong>Campaign Execution & Optimisation</strong></p><ul><li>Design and deploy data-driven CRM campaigns in collaboration with the Digital Marketing and Brand teams.</li><li>Develop personalized email templates, conduct A/B tests, and refine automation rules to increase engagement and conversion.</li><li>Continuously optimize workflows, data flows, and campaign efficiency across the CRM ecosystem.</li></ul><p><strong>Cross-Functional Collaboration</strong></p><ul><li>Collaborate with Brand, Digital, and Sales teams to ensure CRM insights inform wider marketing initiatives and omnichannel campaigns.</li><li>Support senior marketing leadership with CRM-driven data for campaign planning and quarterly performance reviews.</li><li>Work closely with IT and Dynamics administrators to enhance CRM functionality and resolve technical issues.</li></ul>

CRM Manager

<div><div>At Dow, we believe in putting people first and we&rsquo;re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.</div><div></div><div><br>
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We&rsquo;re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you&rsquo;re looking for a challenge and meaningful role, you&rsquo;re in the right place.<br>
<br>
Dow (NYSE: DOW) is one of the world&rsquo;s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting <div>www.dow.com</div>.</div><div></div><div>
About you and this role</div><div></div><div>
Dow is seeking a Customer Manager to oversee and grow a portfolio of medium to large accounts of moderate complexity&mdash;starting with maintenance and progressing toward growth in alignment with the sales and marketing strategy.</div><div><br>
This role covers the Middle East, Africa, and Turkey (MEAT) region and focuses on water-based emulsion polymers and additives used in textiles, non-wovens, and adhesives applications. You will be responsible for managing customer relationships end-to-end, developing and executing account and territory plans, and coordinating cross-functional resources to deliver volume, value, and an exceptional customer experience.</div><div><br>
Additionally, you will serve as a member of the Acrylics EMEA MMT, representing MEAT-related projects and priorities within the regional strategy.</div><div><br>
Location: Istanbul, T&uuml;rkiye</div><div></div><div>
Responsibilities</div><div></div><ul><li><div>
Manage an account portfolio; build, execute and continuously refine account plans and the regional territory plan.</div></li><li><div>
Lead and coordinate customer relationships, uncovering needs and shaping differentiated value propositions; identify and pursue cross&#8209;business growth opportunities.</div></li><li><div>
Develop and execute the sales/marketing plan to deliver volume and value targets.</div></li><li><div>
Collect and leverage market intelligence (customers, channels, competitors, applications) to shape pricing, portfolio, and growth bets.</div></li><li><div>
Lead negotiations (price, terms, contracts) and implement price changes in line with business guidance.</div></li><li><div>
Collaborate cross&#8209;functionally (Customer Service, Supply Chain, TS&amp;D, Marketing, Finance/Credit, Legal) to improve CX and resolve issues quickly.</div></li><li><div>
Use core commercial tools at expert level: CRM, SmartPrice, DSR, and CMT for pipeline, pricing and performance management.</div></li><li><div>
Deliver growth, including cross&#8209;business opportunities and new applications.</div></li><li><div>
Represent MEAT in the Acrylics EMEA MMT, ensuring regional priorities and projects are visible and sequenced appropriately.</div></li></ul><div></div><div>
Qualifications</div><div></div><ul><li><div>
Bachelor&rsquo;s degree required; Chemical discipline a plus.</div></li><li><div>
5+ years of relevant B2B sales/account management experience (chemicals, materials or adjacent industrial sectors preferred).</div></li><li><div>
Proven success managing mid&#8209;to&#8209;large accounts and delivering growth.</div></li><li><div><div>
Fluency in Turkish, English, and Arabic is required.</div></div></li></ul><div></div><div>
Your Skills</div><div></div><ul><li><div>
High self&#8209;initiative and strong project management; able to run multiple customer initiatives in parallel.</div></li><li><div>
Customer &amp; market orientation with a strong bias toward value creation and solution selling.</div></li><li><div>
Collaborative team worker &amp; builder across functions and geographies; effective influencer with executive presence.</div></li><li><div>
Strategic thinker, problem solver, result &amp; action&#8209;oriented.</div></li><li><div>
Advanced negotiation and account planning skills.</div></li><li><div>
Commercial excellence tools: expert use of CRM, SmartPrice, DSR, and CMT.</div></li><li><div>
Technical curiosity in water&#8209;based emulsion polymers and additives for textiles, non&#8209;wovens and adhesives.</div></li></ul><div></div><div>
Additional notes</div><div></div><div>
No Relocation/Visa sponsorship is aligned with this role.</div><div></div><div>
Benefits &ndash; What Dow offers you</div><div></div><div>
We invest in you.</div><div><br>
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.</div><div>
Here are just a few highlights of what you would be offered as a Dow employee:</div><ul><li>
Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.</li><li>
Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.</li><li>
Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.<ul><li>
Employee stock purchase programs (availability varies depending on location).</li></ul></li><li>
Student Debt Retirement Savings Match Program (U.S. only).<ul><li>
Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees&rsquo; Savings Plan (401(k)), helping employees reach the Company match.</li></ul></li><li>
Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.</li><li>
Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.</li><li>
Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.</li><li>
Competitive yearly vacation allowance.</li><li>
Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).</li><li>
Paid time off to care for family members who are sick or injured.</li><li>
Paid time off to support volunteering and Employee Resource Group&rsquo;s (ERG) participation.</li><li>
Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.</li><li>
On-site fitness facilities to help stay healthy and active (availability varies depending on location).</li><li>
Employee discounts for online shopping, cinema tickets, gym memberships and more.</li><li>
Additionally, some of our locations might offer:<ul><li>
Transportation allowance (availability varies depending on location)</li><li>
Meal subsidiaries/vouchers (availability varies depending on location)</li><li>
Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)</li></ul></li></ul><div></div><div>
Join our team, we can make a difference together.</div><div></div><div>
About Dow<br>
Dow (NYSE: DOW) is one of the world&rsquo;s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting <div>www.dow.com</div>.</div><div></div><div>
As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on <div>www.dow.com</div>.</div></div><div></div>

Customer Manager

Illumina

<div>What if the work you did every day could impact the lives of people you know? Or all of humanity?<div></div>
At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.<div></div>
Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.<div></div><div>
The Customer Data Steward is responsible for the creation and maintenance of Customer master data in alignment with governance standards to support and enable global business partners and processes. This a global role responsible for improving data reusability, accessibility and quality using Illumina&rsquo;s Master Data Governance (MDG) tool, SAP and Salesforce (SFDC) platform. The Customer Data Steward will monitor and maintain data quality and take corrective actions when necessary to ensure completeness, accuracy and on time delivery of the customer records and customer hierarchies.</div><div><br>
This position is based in Bengaluru, India and will support data cleansing and migration activities associated with ongoing ERP Transformation to SAP S/4HANA.</div><div></div><div>
Responsibilities:</div><ul><li>
Own and manage end-to-end data cleansing activities, ensuring accuracy, consistency, and completeness of contact, customer, and vendor master domains</li><li>
Collaborate with Customer Data Steward peers to identify data quality issues, define cleansing rules, and execute data cleansing activities for Customer, Contact, and Vendor master data in alignment with project-defined standards</li><li>
Independently conduct root cause identification and analysis on data outliers and clearly communicate findings/actions for stakeholders</li><li>
Maintain clear documentation of data cleansing procedures and changes made to data sets; define new/revise existing data quality metrics to monitor data adherence over time</li><li>
Prepare, maintain, and present Documentation, Policy and Training content for ongoing maintenance in S/4HANA and Informatica MDM</li><li>
Monitor and action on Data Quality reports to maintain data integrity and enforce data quality policies</li><li>
Leverage creative problem-solving approaches to review and validate data (Tax IDs, customer hierarchies, valid email addresses, etc.) against third party and public sources</li><li>
Collaborate with cross-functional internal business partners and Global Customer Master Data Governance teams to understand regional nuances about how customer, contact, and vendor is utilized</li><li>
Support UAT testing for ERP and CRM system enhancements</li></ul><div></div><div>
Qualifications:</div><ul><li>
Bachelor&rsquo;s degree or equivalent in Information Management, Business Administration, or a related field</li><li>
Minimum of at least 5 years of relevant experience in Customer, Contact, or Vendor data management or data cleansing roles. Experience with SAP S/4HANA, Fiori, Salesforce, and Informatica MDM preferred.</li><li>
Strong attention to detail and commitment to deliver quality work in a timely manner</li><li>
Excellent written and verbal communication skills</li><li>
Strong understanding of the interaction between data attributes and business processes</li><li>
Curiosity to investigate patterns, understand root causes, and support findings through data analysis</li><li>
Possess a positive, can-do attitude and an ability to work effectively in a highly collaborative, team setting as well as independently</li><li>
Proficiency in data analysis tools, such as Excel and SQL</li><li>
Experience with data cleaning techniques and tools (e.g., Informatica) as well as mass data upload tools (DemandTools, Winshuttle, etc.)</li><li>
Must be fluent in English</li></ul><br>
<div></div>
We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.</div>

Customer Master Data Steward

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div><div>
 The Division:</div></div><div><div>
At <div>Jonas FinTech</div>, we&rsquo;re all about helping businesses succeed by being a true fintech partner. With over 20 years of expertise, we proudly manage three leading brands: Paygate, London &amp; Zurich, and Power2SMS. Together, we provide solutions for Direct Debit, Bacs, and validation services, and help businesses connect with their customers at scale through SMS and WhatsApp. Our mission is simple&mdash;build solutions centred on trust and care. We understand that every transaction represents trust between a business and its customers, and we&rsquo;re committed to safeguarding this through our reliable products and exceptional service. As part of the global Jonas Software group within Constellation Software Inc., we combine the agility of a small business with the backing of a large organisation that operates in 17 countries. The group&rsquo;s focus is on building sustainable, long-term relationships and meeting our customers' software and service needs. For more information, visit the Jonas Software UK website: <div>https://www.jonassoftware.co.uk/</div>. We have ambitious plans to expand and enhance our offerings, bringing value to both current and future customers. With an exciting roadmap ahead, we&rsquo;re constantly exploring new markets, investing in growth, and embracing the latest technologies to elevate our businesses to the next level. If you&rsquo;re passionate about working for a growing, innovative company that puts trust, care, and lasting relationships first, Jonas FinTech is the place for you. Join us on this exciting journey and become part of something big.</div></div><div></div><div><div><br>
The Position:</div></div><div><div>
We are looking for a highly capable Microsoft Dynamics CRM administrator to ensure that our international company capitalizes on the benefits offered by the Microsoft Dynamics CRM system. As a specialist for Microsoft Dynamics, you will assist and enable our Sales, Marketing and Customer Service teams. You will do this by supporting and improving our Microsoft Dynamics CRM and related applications. You are a naturally approachable and solution-oriented individual who will become the natural link between the system and the end-user. You are highly service focused and will work to communicate incidents and limit the end-user impact. You will always try to find a work-around, and drive to achieve a root cause fix. Together with your colleagues and our customers, you know how to improve the platform, drive usage, and provide actionable business insights. In addition, you understand how to tailor the applications to ensure the system, people and business outcomes are aligned.</div></div><div></div><div><div><br>
Job Responsibilities:</div></div><div><div>
As a CRM &amp; Sales Administrator, you will be responsible for, but not limited to:</div></div><div><ul><li><div>
Liaise with the Sales team regarding customer queries and provide data to enable him /her to offer additional goods and services to our existing customer base.</div></li></ul></div><div><ul><li><div>
Assist Technical Support with customer contract information as requested.</div></li></ul></div><div><ul><li><div>
Understand the commercial operation, challenges, and objectives of each team; improve their operation through CRM administration and consultation.</div></li></ul></div><div><ul><li><div>
Analyze data to provide insights into team operation, effectiveness, and productivity.</div></li></ul></div><div><ul><li><div>
Managing Microsoft Dynamics roles, profiles, sharing rules, workflows, and groups.</div></li></ul></div><div><ul><li><div>
Importing sales department leads, contacts, and other data.</div></li></ul></div><div><ul><li><div>
Building custom reports and dashboards as needed by the sales teams.</div></li></ul></div><div><ul><li><div>
Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing.</div></li></ul></div><div><ul><li><div>
Provide technical support to address any development challenges and implement bug fixes</div></li></ul></div><div><ul><li><div>
Evaluating and installing new Microsoft Dynamics releases, as well as providing training and support.</div></li></ul></div><div><ul><li><div>
Work closely with other team members to capture business requirements and implement CRM solutions. Create, manage, and optimize complex workflow rules, data validation, and approval processes.</div></li></ul></div></div><div><div><ul><li><div>
Design, develop, test, and deploy custom tailored solutions on the Dynamics 365 platform, with a focus on the CRM system</div></li></ul></div></div><div></div><div><br>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

CRM Sales Administration

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