customer business manager

Gold Future Investment LLC

<p>We are seeking a proactive CRM Manager with five to six years of jewelry business expertise. This position ensures both technical excellence and customized customer relationship strategies by fusing data-driven CRM management with direct customer interaction. The CRM Manager will oversee the CRM team, improve modules, and foster customer loyalty to directly boost sales.</p><p><b>Key Responsibilities</b></p><p>- Data Mining &amp; Analytics</p><p>- Extract and analyze customer data to identify buying patterns, preferences, and opportunities.</p><p>- Use Power BI, SQL, and Python to generate dashboards, reports, and actionable insights.</p><p><b>CRM Leads Management</b></p><p>- Oversee lead generation, qualification, and conversion processes.</p><p>- Track and improve lead-to-sale ratios through structured CRM workflows.</p><p>- Customer Engagement &amp; Sales Conversion</p><p>- Call customers on special occasions (e.g., birthdays, anniversaries) to strengthen relationships.</p><p>- Convert existing customers into repeat buyers through personalized offers and loyalty programs.</p><p>- Act as a CRM Coordinator, ensuring smooth execution of customer outreach campaigns.</p><p><b>CRM Module Oversight</b></p><p>- Manage CRM modules to align with business goals.</p><p>- Collaborate with IT and vendors for upgrades and system optimization.</p><p>Team Leadership</p><p>- Lead and mentor the CRM team to achieve sales and retention targets.</p><p>- Foster collaboration between sales, marketing, and customer service teams.</p><p><b>Sales Enablement</b></p><p>- Generate CRM-driven sales reports and insights for management.</p><p>- Support sales teams with data-backed strategies to boost performance.</p><p><b>Qualifications</b></p><p>- 5&ndash;6 years of CRM management experience in the jewellery industry.</p><p>- Strong proficiency in Power BI, SQL, and Python.</p><p>- Proven track record of managing CRM teams and modules.</p><p>- Experience in customer engagement strategies (birthday calls, loyalty programs, repeat sales).</p><p>- Excellent communication, leadership, and problem-solving skills.</p><p>Job Types: Full-time, Permanent</p><p>Application Question(s):</p><ul><li>What is your visa status and validity period?</li><li>What is your expected salary?</li><li>Are you able to join immediately?</li></ul><p>Experience:</p><ul><li>CRM: 5 years (Required)</li><li>Power BI: 2 years (Required)</li><li>Python: 2 years (Required)</li><li>SQL: 2 years (Required)</li></ul>

CRM Manager

Adriyana Solutions Pvt Ltd

<p>JD Manager CRM (Real Estate)</p><p>Customer Relationship Management (CRM) Manager - responsible for building and nurturing client relationships throughout the entire property lifecycle, from the initial booking to post-possession services. This role requires a combination of technical CRM proficiency, strong communication skills, and knowledge of the real estate industry to maximize client retention and satisfaction.</p><p>Key responsibilities</p><p>A real estate CRM Manager's duties span administrative, strategic, and customer-facing activities.</p><p>&middot; Customer lifecycle management: Act as the single point of contact for clients after sales closure, overseeing all post-booking activities up to the final handover of the property.</p><p>&middot; Documentation and compliance: Ensure the timely and accurate execution of all legal documents, such as the Builder Buyer Agreement and Registration documents. Guarantee compliance with regulatory bodies like RERA.</p><p>&middot; Payment and collections: Handle the financial aspects of post-sales operations, including generating demand letters, tracking payment schedules, and following up on collections.</p><p>&middot; Query and grievance resolution: Manage customer queries, address complaints, and resolve escalations related to the post-sales process, ensuring high levels of customer satisfaction.</p><p>&middot; Communication and updates: Keep clients informed about project progress, construction milestones, and other critical updates through welcome calls, emails, and regular communication.</p><p>&middot; Reporting and analysis: Maintain comprehensive and accurate customer records in the CRM database. Prepare daily, weekly, and monthly reports on customer interactions, payments, and other key performance indicators (KPIs) for management.</p><p>&middot; Upselling and retention: Identify opportunities to upsell or cross-sell additional properties or services to the existing customer base to maximize revenue.</p><p>&middot; Coordination with internal teams: Work collaboratively with other departments, such as sales, legal, finance, and marketing, to ensure a smooth, end-to-end customer experience.</p><p>Skills and requirements</p><p>The role requires a mix of soft and technical skills, along with a relevant educational background.</p><p>&middot; Education: A bachelor's degree in business, marketing, or a related field is typically required.</p><p>&middot; Experience: Candidates generally need several years of experience in a CRM or customer-facing role within the real estate industry.</p><p>&middot; Technical proficiency: Expertise in managing and optimizing CRM platforms like FAR Vision , 4QT, Salesforce or HubSpot is essential, along with a strong working knowledge of MS Office, especially Excel.</p><p>&middot; Communication skills: Excellent verbal and written communication skills are necessary for effective client interaction, problem-solving, and cross-departmental collaboration.</p><p>&middot; Interpersonal skills: The ability to build and maintain strong relationships with a diverse range of clients and internal stakeholders is crucial.</p><p>&middot; Organizational skills: Strong multitasking, time management, and organizational abilities are needed to manage high volumes of documentation and client follow-ups.</p><p>&middot; Problem-solving: The capacity to be resourceful and proactive when resolving issues and addressing customer complaints is vital.</p><p>Job Types: Full-time, Fresher</p><p>Pay: &#8377;80,000.00 - &#8377;90,000.00 per month</p><p>Benefits:</p><ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Provident Fund</li></ul><p>Ability to commute/relocate:</p><ul><li>Preet Vihar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Experience:</p><ul><li>total work: 10 years (Preferred)</li></ul><p>Language:</p><ul><li>English (Preferred)</li></ul><p>Work Location: In person</p>

CRM Manager Male

Meraki Group

Overview <p><b>Job Summary :</b> Meraki Developers is seeking a seasoned and proactive CRM Manager to lead and manage post-sales operations, client servicing, legal coordination, and collections for our real estate developments in Dubai. The ideal candidate must bring in-depth experience in Dubai's real estate sector, understand local regulations (DLD, RERA), and demonstrate proficiency in platforms like Bitrix or similar CRM systems. This role is pivotal in ensuring a premium customer journey from booking to handover.</p> Responsibilities Team Management & Operations <ul><li>Lead, train, and supervise a team of CRM executives to ensure high-quality customer engagement.</li><li>Assign responsibilities, monitor performance, and implement best practices to streamline client interactions.</li><li>Drive productivity through regular performance reviews and coaching sessions.</li></ul> Client Relationship Management <ul><li>Serve as the escalation point for premium clients post-booking.</li><li>Ensure timely, professional, and personalized responses to client queries, concerns, and service requests.</li><li>Maintain high standards of client satisfaction throughout the customer lifecycle.</li></ul> Post-Sales Operations <ul><li>Manage complete post-sales processes: welcome calls, documentation, payment plan coordination, agreement execution, and handover preparation.</li><li>Collaborate closely with Sales, Projects, Finance, and Legal teams to ensure seamless post-sales operations and timely possessions.</li></ul> Legal Coordination & Documentation <ul><li>Oversee the accurate and timely generation of client documents (Allotment Letters, SPAs, Receipts, etc.).</li><li>Coordinate with the Legal team on Dubai-specific regulations, including RERA compliance and DLD requirements.</li><li>Address and resolve client legal queries in coordination with the legal department.</li></ul> Collections & Payment Follow-Ups <ul><li>Ensure timely collections as per agreed payment schedules.</li><li>Proactively follow up on overdue payments and manage defaulter escalation protocols.</li><li>Prepare regular collection reports and MIS for management visibility.</li></ul> Handover & Possession <ul><li>Manage the end-to-end handover process in coordination with engineering and facility teams.</li><li>Schedule pre-possession inspections, ensure snag list resolution, and arrange handover appointments.</li><li>Maintain complete possession documentation and client feedback reports.</li></ul> Qualifications Key Skills & Competencies : <ul><li>Proven leadership and team management skills.</li><li>Strong communication (verbal & written) and client servicing capabilities.</li><li>In-depth knowledge of Dubai real estate post-sales processes, RERA, and DLD compliance.</li><li>Hands-on experience with Bitrix CRM or similar real estate CRM platforms.</li><li>Exceptional organizational, documentation, and follow-up skills.</li><li>Strong analytical mindset with proficiency in reporting tools (Excel, dashboards).</li></ul> Qualifications <ul><li>Bachelor's or Master's degree in Business Administration, Marketing, or related field.</li><li>6-10 years of CRM experience in real estate; Dubai real estate development experience is mandatory.</li><li>Experience in managing collections, legal documentation, and team operations is essential.</li></ul> Preferred Industry Experience <ul><li>Residential or commercial real estate developers in Dubai.</li><li>Exposure to mid-to-high ticket property segments.</li><li>Familiarity with the Dubai Land Department (DLD), RERA processes, and client documentation norms in the UAE.</li></ul>

Infitech Human Resources Service Pvt. Ltd.

<p><b>Business Development Manager (B2C &ndash; Franchise Sales, Food Industry)</b></p><p><b>Sales Type:</b> B2C &ndash; Franchise Sales<br/><b>Industry:</b> Food / QSR / Retail Food<br/><b>Experience:</b> 1&ndash;3 Years<br/><b>Gender:</b> Male / Female (Both can apply)<br/><b>Qualification:</b> Any Graduate / Any Background</p><p><b>Job Summary</b></p><p>The Business Development Manager (BDM) will be responsible for driving franchise expansion for a food retail brand. The role focuses on lead conversion, franchise partner acquisition, and business growth through direct B2C sales. This is a target-driven, field-oriented role suited for candidates with strong sales closure skills.</p><p><b>Key Responsibilities</b></p><ul><li>Generate, qualify, and close franchise sales leads.</li><li>Explain franchise business model, investment structure, ROI, and support system to prospects.</li><li>Conduct meetings, presentations, and site visits with potential franchise partners.</li><li>Achieve monthly and quarterly franchise sales targets.</li><li>Manage end-to-end franchise sales cycle from enquiry to onboarding.</li><li>Maintain accurate CRM data, follow-ups, and MIS reports.</li><li>Coordinate with operations, legal, and marketing teams for franchise launch.</li><li>Support franchise partners during onboarding and initial setup.</li><li>Participate in promotional activities, exhibitions, and local marketing campaigns.</li></ul><p><b>Requirements :</b></p><ul><li>1&ndash;3 years of experience in B2C sales / franchise sales / retail or food industry.</li><li>Strong communication, negotiation, and closure skills.</li><li>Comfortable with targets, incentives, and field sales.</li><li>Basic understanding of food retail or franchise business models preferred.</li><li>Willingness to travel locally for meetings and franchise discussions.</li></ul><p><b>Drop Your cv on : </b></p><ul><li>contact@hrforceindia.com</li></ul><p><b>Contact Us : </b><br/>Aarti - 84593 84010</p><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;20,000.00 - &#8377;30,000.00 per month</p><p>Work Location: In person</p>

Business Development Manger. B2C

Concentrix

<div><div><div><p><b>Operations
</b></p><p><b>Other
</b></p><p><b>Account Management
</b></p></div><div><div><div><b>Location</b></div>
<div>Egypt
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
As a Direct Sales representative, you will be responsible for selling technology solutions, identifying customer needs, generating sales opportunities, closing deals, and ensuring customer satisfaction through regular engagement with new and established clients.<h2 class="jobSectionHeader"><b>
Description</b></h2><ul><li>Be the first contact point for many customers, deliver a strong first impression, and set the foundation for long-term customer relationships.</li><li>Quarterback sales from lead to purchase; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections, and negotiating success.</li><li>Engage with small and medium businesses across industries, company sizes, and types to determine their needs and identify opportunities to fulfill them with Microsoft's leading cloud technologies.</li><li>Obsess Microsoft&rsquo;s customers and prospects to deliver a world-class customer engagement experience.</li><li>Secure customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities by collaborating with Solution Specialists and Partner Connection Managers</li><li>Position competitive offerings and solutions in the context of customer needs and experiences</li><li>Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft&rsquo;s technologies.</li><li>Effectively turn prospects and qualified leads into opportunities and revenue pipelines by filtering them through different criteria, e.g., BANT (budget, authority, need, and timeline)</li><li>Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline, and usage for the products and solutions in scope; contact 200 leads and create 30 Opportunities per month; maintain high daily activity, minimum ~60-90 activities/day.</li><li>Leverage social, digital, video, chat, phone, and demonstration environments to effectively reach, sell, and manage Microsoft customers.</li><li>Collect customer feedback and articulate it back to the business: &ldquo;Voice of the customer.&rdquo;</li></ul><p><b>
Requirements:</b></p><ul><li>Bachelor's degree (4 years) required.</li><li>3-5+ years of sales experience with a proven track record of success is required. Minimum 2 years of Sales IT industry experience required.</li><li>Minimum 2 years of sales account management or customer management experience required.</li><li>Familiarity with modern sales techniques and tools, including experience in retail sales, corporate internships, or entrepreneurial programs.</li><li>Experience working with or selling Azure, Office 365, Dynamics 365 (Microsoft Products), or similar solutions preferred.</li><li>Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps is preferred.</li><li>A self-starter with a track record of outstanding performance and achieving goals. Ability to work independently &ndash; drives personal performance, takes ownership of training and skill enhancement, seeks continuous quality improvement.</li><li>Strong interpersonal skills, and excellent oral, written, and verbal business communication skills. Ability to successfully communicate with contacts via the phone (cold calling and established relationships), email, video, and presentations.</li><li>General knowledge of the IT industry (with minimum 1-year proven industry experience), with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately.</li><li>Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration.</li><li>Solid time management skills and ability to work independently or under supervision with high integrity.</li><li>Experience using Microsoft Office Suite applications, Windows OS, and Client Relationship Management (CRM) system(s) such as Dynamics 365, Salesforce, etc.</li><li>Passion for cloud technologies and changing the world.</li></ul><p><b>
Language skills:</b></p><ul><li>French: Fluent (verbal and written)</li><li>Supported market: Fluent or Native (verbal and written)</li></ul></div></div></div><p></p>

Customer Lifecycle Manager - FR

<p><b>About the role:</b></p><p>My Gold Wallet (powered by <b>Arakkal Gold and Diamonds L.L.C</b>) is looking for a <b>Customer Relationship Executive</b> to join our team in Dubai.</p><p>As a CRM Executive, you will be responsible for managing our customer database, analyzing customer behaviors, and implementing targeted marketing strategies that resonate with our luxury clientele. You will collaborate closely with the sales, marketing, and product development teams to create personalized experiences for our customers, ensuring satisfaction and engagement are at the forefront of our business.</p><p><b>Requirements:</b></p><p>Work Location: Dubai, UAE</p><p>Nationality Preference: Tagalog speaker (female candidates)</p><p>Experience: 1-2 years in Customer Support or Customer Service experience</p><p><b>Experience in Fintech or Mobile app customer support is a plus.</b></p><p>For more details: www.mygoldwallet.com</p><p>+971 55 283 7722</p><p>Job Types: Full-time, Permanent</p><p>Pay: From AED3,000.00 per month</p><p>Application Question(s):</p><ul><li>What is your visa status and validity period?</li><li>What is your expected salary?</li><li>Are you able to join immediately?</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Required)</li></ul><p>Language:</p><ul><li>Tagalog (Required)</li></ul>

CRM Executive (Tagalog speaker)

<div><div><div><p><b>Operations
</b></p><p><b>Other
</b></p></div><div><div><div><b>Location</b></div>
<div>Egypt
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
As a Direct Sales representative, you will be responsible for selling technology solutions, identifying customer needs, generating sales opportunities, closing deals, and ensuring customer satisfaction through regular engagement with new and established clients.<h2 class="jobSectionHeader"><b>
Description</b></h2><ul><li>Be the first contact point for many customers, deliver a strong first impression, and set the foundation for long-term customer relationships.</li><li>Quarterback sales from lead to purchase; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections, and negotiating success.</li><li>Engage with small and medium businesses across industries, company sizes, and types to determine their needs and identify opportunities to fulfill them with Microsoft's leading cloud technologies.</li><li>Obsess Microsoft&rsquo;s customers and prospects to deliver a world-class customer engagement experience.</li><li>Secure customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities by collaborating with Solution Specialists and Partner Connection Managers</li><li>Position competitive offerings and solutions in the context of customer needs and experiences</li><li>Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft&rsquo;s technologies.</li><li>Effectively turn prospects and qualified leads into opportunities and revenue pipelines by filtering them through different criteria, e.g., BANT (budget, authority, need, and timeline)</li><li>Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline, and usage for the products and solutions in scope; contact 200 leads and create 30 Opportunities per month; maintain high daily activity, minimum ~60-90 activities/day.</li><li>Leverage social, digital, video, chat, phone, and demonstration environments to effectively reach, sell, and manage Microsoft customers.</li><li>Collect customer feedback and articulate it back to the business: &ldquo;Voice of the customer.&rdquo;</li></ul><p><b>
Requirements</b>:</p><ul><li>Bachelor's degree (4 years) required.</li><li>3-5+ years of sales experience with a proven track record of success is required. Minimum 2 years of Sales IT industry experience required.</li><li>Minimum 2 years of sales account management or customer management experience required.</li><li>Familiarity with modern sales techniques and tools, including experience in retail sales, corporate internships, or entrepreneurial programs.</li><li>Experience working with or selling Azure, Office 365, Dynamics 365 (Microsoft Products), or similar solutions preferred.</li><li>Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps is preferred.</li><li>A self-starter with a track record of outstanding performance and achieving goals. Ability to work independently &ndash; drives personal performance, takes ownership of training and skill enhancement, seeks continuous quality improvement.</li><li>Strong interpersonal skills, and excellent oral, written, and verbal business communication skills. Ability to successfully communicate with contacts via the phone (cold calling and established relationships), email, video, and presentations.</li><li>General knowledge of the IT industry (with minimum 1-year proven industry experience), with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately.</li><li>Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration.</li><li>Solid time management skills and ability to work independently or under supervision with high integrity.</li><li>Experience using Microsoft Office Suite applications, Windows OS, and Client Relationship Management (CRM) system(s) such as Dynamics 365, Salesforce, etc.</li><li>Passion for cloud technologies and changing the world.</li></ul><p><b>
Language skills:</b></p><ul><li>English: Fluent (verbal and written)</li><li>Supported market: Fluent or Native (verbal and written)</li></ul></div></div></div><p></p>

Customer Lifecycle Manager - EN

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Customer Lifecycle Manager - FR

CRM Executive (Tagalog speaker)

Customer Lifecycle Manager - EN