customer business manager

SEAD REALTY

We are looking for an experienced CRM Manager to lead our customer relationship operations and ensure a seamless client experience from booking to handover.Role OverviewThe CRM Manager will oversee the entire post-sales process, manage the CRM team, and ensure customer satisfaction through proactive communication, coordination, and service delivery.Key Responsibilities<ul><li>Lead and manage the CRM team to deliver superior customer service.</li><li>Develop and implement CRM strategies to improve customer experience.</li><li>Oversee client communication from booking to possession.</li><li>Manage documentation, payment schedules, and registration processes.</li><li>Coordinate with sales, accounts, and legal teams for customer requirements.</li><li>Handle client escalations and ensure timely resolution.</li><li>Maintain accurate customer data in CRM systems.</li><li>Generate and analyze reports on customer engagement and satisfaction.</li><li>Create process improvements for post-sales efficiency.</li></ul>Desired Candidate Profile<ul><li>Graduate or postgraduate in Business Administration, Marketing, or related field.</li><li>4&ndash;8 years of experience in CRM or customer relations, preferably in real estate.</li><li>Proven experience in team management and post-sales operations.</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Proficient in MS Office and CRM software (real estate CRMs preferred).</li><li>Strong attention to detail and a customer-centric approach.</li></ul>What We Offer<ul><li>Opportunity to lead CRM operations for a landmark sustainable project.</li><li>Collaborative and growth-oriented work environment.</li><li>Competitive salary and career development opportunities.</li></ul>To Apply: Submit your updated resume at hr@seadrealty.comJob Type: Full-timePay: &#8377;40,000.25 - &#8377;50,000.88 per monthWork Location: In person

CRM Manager

Alghanim INDUSTRIES

Date: 4 Nov 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 The Manager Customer Relations supports the Department Managers by providing insights to fuel continuous improvement and individualized communication based on quality information through an efficient Customer Relations Management process and implementation strategy.
 Job Responsibilities
 <ul>
<li>Manage and improve Customer Relation Management according to industry best practices and company standards.</li>
<li>Setup an infrastructure or process to support Sales, After sales and Marketing through Customer Relation Management.</li>
<li>Ensure that customers receive one voice throughout the company by developing and implementing the Integrated Customer Communication Calendar.</li>
<li>Set up a meeting schedule to interact with Department Managers on a monthly basis to discuss Customer Relation Management performance.</li>
<li>Plan, implement, and obtain metrics and customer satisfaction trends; prepare insight reports for Department Managers.</li>
<li>Analyze Customer Relation Management performance through various statistical and reporting methods.</li>
<li>Ensure communication strategy is defined and implemented effectively and relevantly.</li>
<li>Ensure customer insight is obtained using the central database.</li>
<li>Develop feedback or complaint procedure for customers to use.</li>
<li>Manage customer escalations, customer incidents, and special support events.</li>
<li>Training Customer Relation Management team to deliver a high standard of customer service.</li>
<li>Plan hiring and training timelines to optimize the delivery of service performance.</li>
</ul>
Candidate Requirements
 <ul>
<li>MBA degree from a reputable university.</li>
<li>A minimum of 5 years professional experience in customer service or other service-oriented fields.</li>
<li>Written and oral communication skills in English and Arabic.</li>
<li>Excellent leadership skills to be able to manage self and teams without constant supervision.</li>
<li>Strong interpersonal skills required to develop internal and external relationships.</li>
<li>Ability to deal with difficult situations.</li>
<li>Organizational and planning skills to develop Customer Relation Management strategy.</li>
<li>Excellent problem solving skills to develop alternative solutions.</li>
<li>Excellent project management skills to manage own projects and tasks.</li>
<li>Commitment to improving customer satisfaction levels on an ongoing basis.</li>
<li>Ability to define, monitor and improve business processes with an emphasis on</li>
</ul>
Education MBA

ASUS

<div>
 
 
 Job Title
 
 : Product Manager -Commercial Business
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Responsible for Asus Commercial PC* product management across JAFZ region**
 </li>
 </ul>
 
 PC* - Asus Commercial Product Line &ndash; Notebooks, All-in-One, Desktops &amp; Chromebooks
 
 
 
 
 <ul>
 <li>
 Design efficient and effective 4P plan to achieve organization's long-term objectives
 </li>
 <li>
 Plan &amp; propose annual/quarterly product plan to management with roadmap for execution
 </li>
 <li>
 Drive the organization&rsquo;s product &amp; sales strategy through operational execution in coordination with Asus sales team, authorized distributors, resellers &amp; system integration partners
 </li>
 <li>
 Plan, own &amp; execute the annual/quarterly product goals from a P&amp;L perspective
 </li>
 <li>
 End-to-end management of product &amp; supply chain dynamics in coordination with cross-functional teams in the region, territory &amp; HQ
 </li>
 <li>
 End-to-end management of product, pricing &amp; supply chain to achieve quarterly/annual business goals
 </li>
 <li>
 Support end-user &amp; channel sales team with product information, pricing &amp; supply chain alignment to participate/win tenders. This includes quotation, forecasting, ordering, and internal reporting
 </li>
 <li>
 Ensure organized interaction with end-customer &amp; channel on Asus commercial product roadmaps. Organize regular product trainings for internal team, channel partners &amp; customers
 </li>
 <li>
 Effectively engage and build cooperative relationships with System Integrators, Distributors, Resellers &amp; Asus Service Partners
 </li>
 <li>
 Present weekly/monthly sales progress over regular reviews with BDM &amp; Regional Head
 </li>
 <li>
 Explore new end-customer leads provided by inside sales team to assess account potential &amp; map them to propose appropriate products/solutions.
 </li>
 </ul>
 
 
 
 
 
 Qualification:
 
 
 <ul>
 <li>
 Proven track record of B2B sales, product management and business development with exposure to Middle East and Africa market in a multi-country context
 </li>
 <li>
 Understanding of local IT market with 3-5 years of work experience in PC sales &amp; product management as vendor or distributor resource
 </li>
 <li>
 Understanding of opportunities &amp; tenders in government, corporate &amp; educational sector in relevance to IT hardware, computing &amp; related eco-system
 </li>
 <li>
 Highly motivated self-starter with a competitive personality, attention to detail &amp; go-getter attitude
 </li>
 <li>
 Good communication skills, both oral and written, coupled with excellent listening skills. Can exhibit execution approach with management reporting skills
 </li>
 <li>
 Must possess the ability to plan, structure, meet deadlines and be adaptable while working on a lean team in a startup environment.
 </li>
 <li>
 Graduate in Engineering or Commerce or an MBA from reputed institution
 </li>
 <li>
 Highly skilled in MS Office applications - Microsoft Excel &amp; PowerPoint.
 </li>
 </ul>
 
 
 
 
 
 Area:
 
 
 
 JAFZ and Africa Market
 
 
 
 
 
 
 
 Disclaimer:
 
 
 
 
 
 When you submit your information to LinkedIn, your information will be collected, processed, and used by LinkedIn. LinkedIn will share your information to ASUS for job recruitment purpose.
 
 
 
 
</div>

Commercial Business- Product Manager

Meraki Group

Overview Job Summary : Meraki Developers is seeking a seasoned and proactive CRM Manager to lead and manage post-sales operations, client servicing, legal coordination, and collections for our real estate developments in Dubai. The ideal candidate must bring in-depth experience in Dubai's real estate sector, understand local regulations (DLD, RERA), and demonstrate proficiency in platforms like Bitrix or similar CRM systems. This role is pivotal in ensuring a premium customer journey from booking to handover. Responsibilities Team Management & Operations <ul><li>Lead, train, and supervise a team of CRM executives to ensure high-quality customer engagement.</li><li>Assign responsibilities, monitor performance, and implement best practices to streamline client interactions.</li><li>Drive productivity through regular performance reviews and coaching sessions.</li></ul> Client Relationship Management <ul><li>Serve as the escalation point for premium clients post-booking.</li><li>Ensure timely, professional, and personalized responses to client queries, concerns, and service requests.</li><li>Maintain high standards of client satisfaction throughout the customer lifecycle.</li></ul> Post-Sales Operations <ul><li>Manage complete post-sales processes: welcome calls, documentation, payment plan coordination, agreement execution, and handover preparation.</li><li>Collaborate closely with Sales, Projects, Finance, and Legal teams to ensure seamless post-sales operations and timely possessions.</li></ul> Legal Coordination & Documentation <ul><li>Oversee the accurate and timely generation of client documents (Allotment Letters, SPAs, Receipts, etc.).</li><li>Coordinate with the Legal team on Dubai-specific regulations, including RERA compliance and DLD requirements.</li><li>Address and resolve client legal queries in coordination with the legal department.</li></ul> Collections & Payment Follow-Ups <ul><li>Ensure timely collections as per agreed payment schedules.</li><li>Proactively follow up on overdue payments and manage defaulter escalation protocols.</li><li>Prepare regular collection reports and MIS for management visibility.</li></ul> Handover & Possession <ul><li>Manage the end-to-end handover process in coordination with engineering and facility teams.</li><li>Schedule pre-possession inspections, ensure snag list resolution, and arrange handover appointments.</li><li>Maintain complete possession documentation and client feedback reports.</li></ul> Qualifications Key Skills & Competencies : <ul><li>Proven leadership and team management skills.</li><li>Strong communication (verbal & written) and client servicing capabilities.</li><li>In-depth knowledge of Dubai real estate post-sales processes, RERA, and DLD compliance.</li><li>Hands-on experience with Bitrix CRM or similar real estate CRM platforms.</li><li>Exceptional organizational, documentation, and follow-up skills.</li><li>Strong analytical mindset with proficiency in reporting tools (Excel, dashboards).</li></ul> Qualifications <ul><li>Bachelor's or Master's degree in Business Administration, Marketing, or related field.</li><li>6-10 years of CRM experience in real estate; Dubai real estate development experience is mandatory.</li><li>Experience in managing collections, legal documentation, and team operations is essential.</li></ul> Preferred Industry Experience <ul><li>Residential or commercial real estate developers in Dubai.</li><li>Exposure to mid-to-high ticket property segments.</li><li>Familiarity with the Dubai Land Department (DLD), RERA processes, and client documentation norms in the UAE.</li></ul>

Novo Nordisk

<div>
 At the intersection of data and strategy lies the power to transform healthcare.
 
 
 In a dynamic market like the UAE, business analytics is more than numbers&mdash;it&rsquo;s about uncovering patterns, anticipating needs, and shaping impactful decisions. This role is designed for those who see beyond dashboards, who connect insights to action, and who elevate customer excellence through innovation and collaboration.
 
 
 If you're driven by curiosity, inspired by complexity, and motivated to challenge the status quo, this is where your mindset meets purpose.
 
 
 
 Your new role
 
 
 
 As Business Insights and CRM Manager, you will lead the development and execution of business intelligence and CRM strategies for the UAE affiliate. You will play a key role in enabling data-driven decision-making and enhancing customer engagement through advanced analytics and cross-functional collaboration.
 
 
 In addition, you will:
 
 
 
 <ul>
 <li>
 Develop a centralized insights hub to address key business questions and future needs.
 </li>
 <li>
 Drive innovation in analytics, including AI-enabled tools and machine learning models.
 </li>
 <li>
 Own and execute the UAE Business Insights strategy and roadmap in collaboration with local and regional stakeholders.
 </li>
 <li>
 Assess data maturity and adoption levels and co-create action plans with affiliates to elevate BI capabilities.
 </li>
 <li>
 Provide data-driven recommendations to the UAE Leadership Team on commercial performance and KPIs.
 </li>
 <li>
 Align customer strategy with commercial goals to enhance engagement and portfolio uptake.
 </li>
 <li>
 Monitor competitor performance and ensure an outward-looking approach to benchmarking.
 
 
 
 
 </li>
 </ul>
 
 Your new department
 
 
 
 You will be joining the UAE affiliate, where we are dedicated to delivering innovative solutions and making a meaningful impact. The UAE affiliate is a dynamic and collaborative environment that values innovation, teamwork, and excellence. Located in the vibrant and fast-paced UAE, you will have the opportunity to work closely with a diverse team of professionals, contributing to the success of our organisation and making a difference in the lives of patients.
 
 
 
 Your Skills And Qualifications
 
 
 
 To be successful for this position, you have a Msc in Business Administration, Economics, Statistics or any relevant field, coupled with a minimum of 5 years of experience in driving business insights and CRM strategy and execution, ideally within pharmaceutical industry. You have proven ability to connect the dots across data sources and business needs, translating insights into strategic actions.
 
 
 Furthermore, you have:
 
 
 
 <ul>
 <li>
 Strong analytical skills and hands-on experience with dashboards and data visualization tools (e.g., PowerBI, Tableau)
 </li>
 <li>
 Proactive and solution-oriented mindset, with a passion for challenging the status quo and thinking beyond conventional approaches
 </li>
 <li>
 Strong communication and stakeholder management skills, with the ability to influence and drive adoption
 </li>
 <li>
 Comfortable working in a dynamic, cross-functional environment and proposing innovative solutions
 </li>
 <li>
 Fluent English both written and spoken
 
 
 
 
 </li>
 </ul>
 
 Working at Novo Nordisk
 
 
 
 At Novo Nordisk, collaboration and innovation drive everything we do. Every day we work to find solutions that defeat serious chronic diseases. For over 100 years, this unordinary mindset has seen us build a company like no other&mdash;where mutual respect, curiosity, and determination make extraordinary results possible.
 
 
 
 What We Offer
 
 
 
 In addition to a unique and supportive culture, Novo Nordisk offers strong learning and development opportunities tailored to your career and life stage. Our benefits re-flect our commitment to empowering employees to reach their full potential while achieving work-life balance.
 
 
 
 More information
 
 
 
 To submit your application, please upload your CV in English (click on Apply and follow the instructions).
 
 
 
 Deadline
 
 
 
 Apply by 18th November.
 
 
 Novo Nordisk is not your typical healthcare company. In a modern world of quick fixes, we focus on solutions to defeat serious chronic diseases and promote long-term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science, make healthcare more accessible, and treat, prevent, and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real, lasting change in health.
</div>

Business Insights and CRM Manager

Concentrix

<div>
 
 As a direct sales representative, you will be responsible for selling technology solutions, identifying customer needs, generating sales opportunities, closing deals, and ensuring customer satisfaction through regular engagement with new and established clients.
 
 
 
 
 
 
 Job Description:
 
 
 
 &bull; Be the first contact point for many customers, deliver a strong first impression, and set the foundation for long-term customer relationships.
 
 
 &bull; Quarterback sales from lead to purchase; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections, and negotiating success.
 
 
 &bull; Engage with small and medium businesses across industries, company sizes, and types to determine their needs and identify opportunities to fulfil them with Microsoft's leading cloud technologies.
 
 
 &bull; Obsess Microsoft&rsquo;s customers and prospects to deliver a world-class customer engagement experience.
 
 
 &bull; Secure customer wins for Microsoft Cloud: Maximize upsell and cross-sell opportunities by collaborating with Solution Specialists and Partner Connection Managers
 
 
 &bull; Position competitive offerings and solutions in the context of customer needs and experiences
 
 
 &bull; Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft&rsquo;s technologies.
 
 
 &bull; Effectively turn prospects and qualified leads into opportunities and revenue pipelines by filtering them through different criteria, e.g., BANT (budget, authority, need, and timeline)
 
 
 &bull; Leverage social, digital, video, chat, phone, and demonstration environments to effectively reach, sell, and manage Microsoft customers.
 
 
 &bull; Collect customer feedback and articulate it back to the business. &ldquo;Voice of the customer.&rdquo;
 
 
 
 
 
 
 Requirements:
 
 
 
 &bull; Bachelor's degree (4 years) required.
 
 
 &bull; 2-3+ years of sales experience with a proven track record of success is required. Minimum 2 years of sales IT industry experience required.
 
 
 &bull; Minimum 2 years of sales account management or customer management experience required.
 
 
 &bull; Familiarity with modern sales techniques and tools, including experience in retail sales, corporate internships, or entrepreneurial programs.
 
 
 &bull; Experience working with or selling Azure, Office 365, Dynamics 365 (Microsoft Products), or similar solutions is preferred.
 
 
 &bull; Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps is preferred.
 
 
 &bull; A self-starter with a track record of outstanding performance and achieving goals. Ability to work independently drives personal performance, takes ownership of training and skill enhancement, and seeks continuous quality improvement.
 
 
 &bull; Strong interpersonal skills and excellent oral, written, and verbal business communication skills. Ability to successfully communicate with contacts via the phone (cold calling and established relationships), email, video, and presentations.
 
 
 &bull; General knowledge of the IT industry (with minimum 1-year proven industry experience), with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately.
 
 
 &bull; Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration.
 
 
 &bull; Solid time management skills and the ability to work independently or under supervision with high integrity.
 
 
 &bull; Experience using Microsoft Office Suite applications, Windows OS, and Client Relationship Management (CRM) system(s) such as Dynamics 365, Salesforce, etc.
 
 
 &bull; Passion for cloud technologies and changing the world.
 
 
 
 
 
 
 Language skills:
 
 &bull; English: Fluent (verbal and written)
 
</div>

customer Lifecycle Manager

Dubai Based Marine Safety Company

We&rsquo;re Hiring: Customer Management ExecutiveLocation: SharjahCompany: Al Safwan MarineEmployment Type: Full-TimeAbout UsAl Safwan Marine is a fast-growing marine safety company serving clients worldwide. We specialize in inspection and servicing of Lifeboats, Fire Fighting Appliances, Liferafts, Automation Systems, Load Testing, and Safety Equipment Supply. With a strong commitment to quality and safety, we strive to deliver excellence in every service we provide.Job OverviewWe are seeking a Customer Management Executive to join our dynamic team. The ideal candidate will build and maintain strong relationships with clients, understand their needs, and ensure customer satisfaction while promoting our range of marine safety solutions.Key Responsibilities<ul><li>Build and maintain long-term relationships with clients through regular communication.</li><li>Meet with potential clients to assess their needs and identify business opportunities.</li><li>Conduct in-depth client requirement assessments to propose suitable solutions.</li><li>Address client concerns promptly and professionally.</li><li>Engage with existing clients to encourage renewals, upgrades, and additional services.</li><li>Collaborate with internal teams to ensure seamless service delivery and client satisfaction.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s / Master&rsquo;s degree in any discipline.</li><li>1&ndash;2 years of experience in Sales or Marketing is desirable.</li><li>Freshers with strong communication and interpersonal skills are also welcome to apply.</li><li>Female applicants will be given preference.</li><li>Candidates holding a sponsored visa will be given preference.</li><li>Holding a valid UAE Driving License will be an added advantage.</li><li>Candidates residing in or around Muwaileh (Sharjah) are encouraged to apply.</li></ul>*Key Skills<ul><li>Excellent English communication (verbal &amp; written).</li><li>Strong client relationship and negotiation skills.</li><li>Proactive, confident, and goal-oriented attitude.</li><li>Good organizational and follow-up abilities.</li></ul>Working Hours: Monday to SaturdayMonday to Friday: 08:00 AM &ndash; 05:00 PMAll Saturdays: 08:00 AM &ndash; 01:30 PMJoining AvailabilityImmediate joiners preferred or within 30 days.Why Join Us?<ul><li>Opportunity to work with a growing global marine brand.</li><li>Supportive and collaborative work environment.</li><li>Career growth and learning opportunities in the marine safety industry.</li></ul>Apply now and become a part of Al Safwan Marine&rsquo;s journey toward excellence in marine safety!Job Types: Full-time, Permanent

Customer Management Executive

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