customer business manager

Spectrum

<div>This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.<div> 
Looking to create lasting customer relationships through innovative campaigns? Join Spectrum as Manager, Business Customer Relationship Management Marketing, where you&rsquo;ll drive impactful strategies to support engagement, retention and loyalty across all business products. Your leadership will help shape customer communications and elevate our marketing initiatives, making a measurable difference for Spectrum&rsquo;s business clients.</div><div> 
How You&rsquo;ll Make an Impact</div><ul><li>
Support and execute customer campaigns to deepen the customer relationship within the business community</li><li>
Leverage collaboration and work cross-functionally with teams to maximize customer marketing initiatives</li><li>
Act as the liaison with Departments, including Product Marketing, Creative Strategy and go-to-market execution teams to ensure effective programs and initiatives</li><li>
Support the execution of customer-facing materials with partner teams</li></ul><div>
Working Conditions</div><ul><li>
Office environment</li></ul><div> 
What You&rsquo;ll Bring to Spectrum</div><div></div><div> 
Required Qualifications</div><div></div><div> 
Education</div><ul><li>
Bachelor&rsquo;s Degree in Marketing, Communications, Business, or related discipline and/or an equivalent experience.</li></ul><div>
Experience</div><ul><li>
5+ years of Marketing Experience</li></ul><div>
Skills</div><ul><li>
Customer-focused with a proven track record of success in achieving/exceeding growth and profitability goals through innovative marketing and event programs</li><li>
Collaborative, team-based posture with the necessary &ldquo;people&rdquo; competencies to communicate a passion for winning</li><li>
Service orientation and comfortability interacting with senior-level executives through written and verbal communications</li><li>
Self-starter with ability to work independently and autonomously</li><li>
Demonstrated attention to detail balanced with the ability to think strategically</li><li>
Ability to manage multiple projects simultaneously</li></ul><div>
Preferred Qualifications</div><div></div><div> 
Skills</div><ul><li>
Knowledge of video, voice, data, mobile products</li><li>
Business Marketing experience</li><li>
Advanced proficiency with Excel and PowerPoint; proficient in other desktop application</li><li>
Prior experience with Marketing Automation (Eloqua, Marketo, SF Marketing Cloud) a plus</li></ul> 
#LI-VB1 
MPD512 2026-71381 2026
 
 
Here, our employees don&rsquo;t just have jobs, they're building careers. That&rsquo;s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. 
 
 
 
A qualified applicant&rsquo;s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. 
 
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet&reg;, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you&rsquo;ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. 
 
Grow Your Career Here We&rsquo;re committed to growing a workforce that reflects the customers and communities we serve &ndash; providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.</div>

Manager, Business Customer Relationship Management Marketing

Keeta

<div>
 
 
 We&rsquo;re Hiring:
 
 
 Customer Service Manager of Business Process Innovation
 
 
 
 
 
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now in Middle East.
 
 
 
 
 
 Are you passionate about revolutionizing customer service in the takeaway industry? Do you have a knack for designing seamless service journeys that cater to users, merchants, and riders alike? If so, we have an exciting opportunity for you!
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Output service rules for the takeaway industry, including the user side, merchant side and rider side, to ensure a balanced experience on all three sides.
 </li>
 <li>
 Design the whole chain service journey from AI customer service to manual customer service, including service routing, service layering, service risk control and etc..
 </li>
 <li>
 Design takeaway journeys and scenarios in line with UAE customers' habits, and output applicable service processes, solutions and communication tactics.
 </li>
 <li>
 The design targets frontline customer service in the customer service center, ensuring that the process is clear, concise and easy to operate, and optimizing the process to improve customer service resolution.
 </li>
 <li>
 Analyze service data and customer voices, continuously discover user pain points, and feedback to business improvement to reduce the occurrence of problems.
 </li>
 </ul>
 
 
 
 
 
 Why Keeta?
 
 
 <ul>
 <li>
 Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
 </li>
 <li>
 Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
 </li>
 <li>
 Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Understand the takeaway industry and the current market demand, know the service rules of customer, merchant and rider.
 </li>
 <li>
 Experienced in service process design, and have insight in full-service journey customer experience management
 </li>
 <li>
 Have strong data analysis ability, problem insight and communication and collaboration skills, clear thinking, can accurately recognize the problem and propose improvement programs.
 </li>
 <li>
 Have a sense of service, able to think customer centered.
 </li>
 <li>
 Have rigorous and practical work attitude, strong sense of responsibility, can accept cross-country travel.
 </li>
 <li>
 Possess experience in the Middle Eastern market, with proficiency in
 
 Urdu, English
 
 .
 </li>
 </ul>
 
 
 
 
 Ready to make an impact? Apply now &amp; let&rsquo;s shape the future together!
 
 
 
 Location: Dubai, UAE
 
 
 
 Interested? Apply now #CustomerServiceDesign#FoodDelivery#UserExperience#ServiceOptimization#ProcessImprovement
 
 
 
</div>

Customer Service Manager of Business Process Innovation

The Plaza at Clover Lake

<div><h2 class="jobSectionHeader">Job description</h2>
<div>
<div><div><div>Schedule TBD.

Business Office Resident Case Manager, coordinates resident financial services and coordinates medical/financial transportation. Particularly, the role interacts with resident physicians, specialists, consultants, healthcare providers, and any other ancillary medical financial services needed by the residents. The Business Office Resident Case Manager is the first point of contact for resident and family financial concerns.

Job duties include:
<ul>
<li>Refer and schedule residents to see the in-house doctor or their own physician on an annual and as needed basis and assure proper documentation.</li>
<li>Refer residents to see the outside doctor, clinic, and specialists as referred by doctor.</li>
<li>SSI/SSP Assistance</li>
<li>Respond to Medicaid waiver letters appropriately.</li>
<li>Financial Applications</li>
<li>Enter/Retrieve resident information on the computer system.</li>
<li>Assist with admissions, room moves and hospital returns</li>
<li>Prepare the daily census report</li>
</ul>
Position Requirements:
<ul>
<li>Must be able to communicate effectively utilizing oral, written, and technical modes of communication.</li>
<li>Must be computer literate and capable of utilizing word processing.</li>
<li>Must be able to lead by example as demonstrated by consistently timeliness, task delegation, constant follow up, offering direction, and always available to clients and employees alike in a supporting role.</li>
<li>Must be very organized and able to complete standard office tasks with minimal assistance.</li>
</ul>
Location is on site, some schedule flexibility is preferable.

Pre-employment health screening and background check required.
</div>
</div><div>Job Type: Full-time
</div>
<div>Salary for a Case Management Benifit's Coordinator: $18-20/hr
</div>
<div>Expected hours: 40 per week
</div>
<div>Benefits:
<ul>
<li>401(k)</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid sick time</li>
<li>Paid time off</li>
</ul>
Medical Specialty:
<ul>
<li>Geriatrics</li>
</ul>
Schedule:
<ul>
<li>8 hour shift</li>
<li>Weekends as needed</li>
</ul>
</div><div>Experience:
<ul>
<li>Healthcare: 1 year (Preferred)</li>
</ul>
Ability to Commute:
<ul>
<li>Carmel, NY 10512 (Preferred)</li>
</ul>
</div><div>Work Location: In person
</div>
</div></div>IND123</div>

Business Office Resident Case Manager

Banner Life Family of Companies

<div>Overview:
<div>
At Banner Life Insurance Company, we lead with heart and ambition. Every day, we transform purpose into progress, guided by our unwavering commitment to be better for our customers, clients, and communities, not just today but long-term as well. Our people are the driving force behind everything we achieve. Their passion, purpose, and pursuit of innovation empower us to deliver cutting-edge solutions that support those we serve, ensuring we are here for you, here for good and striving for better.</div><div></div><div> 
We&rsquo;re a forward-thinking company energized by our work and how we show up for one another. Our culture is built on meaningful impact and genuine enjoyment, because we believe great work and great experiences should go hand in hand.</div><div>
By offering career development opportunities, comprehensive benefits, and programs that support your wellbeing, we help you thrive personally and professionally. We are here for you, here for good and here for better.</div><div></div><div> 
Join a team that&rsquo;s transforming how customers experience life insurance. 
The Direct-to-Consumer (D2C) Business Case Manager plays a critical role in managing life insurance applications from start to finish across Banner Life Family of Companies&rsquo; digital and partner-driven channels. If you thrive in a fast-paced environment, excel at customer engagement, and have strong operational discipline, this role offers the opportunity to influence both customer experience and revenue growth.
</div>Responsibilities:

What You&rsquo;ll Do
Own the Full Case Lifecycle
Manage all life insurance applications from submission through underwriting, issue, and activation across:<ul><li>
Agent-led digital applications</li><li>
AppAssist transfers</li><li>
Embedded partner platforms (Lemonade, D3C, and others)</li></ul>
Serve as the internal BGA-equivalent for D2C business, overseeing:<ul><li>
Case intake and validation</li><li>
Pre-underwriting review</li><li>
Underwriting coordination &amp; requirements</li><li>
Policy placement and issue</li><li>
Term-to-Universal Life (UL) conversion illustrations</li><li>
Reinstatements, NSF/inactive account workflows</li><li>
End-to-end retention management</li></ul>
Communicate Underwriting Decisions
Provide clear, professional explanations of:<ul><li>
Standard, preferred, and table-rated outcomes</li><li>
Adverse decisions</li><li>
Re-rates and updated quotes</li><li>
Term-to-UL conversion eligibility</li><li>
Guide customers toward the best options while ensuring suitability and compliance.</li></ul>
Drive Operational Excellence<ul><li>
Monitor D2C case queues and inboxes</li><li>
Maintain accuracy, productivity, and SLA timeframes</li><li>
Identify and escalate system or process bottlenecks</li><li>
Support digital engagement platforms (chat, click-to-call)</li></ul>
Support Sales, Retention &amp; Upsell Strategies<ul><li>
Follow up on revised quotes and underwriting decisions</li><li>
Increase placement ratios through proactive outreach</li><li>
Offer supplemental coverage, riders, and conversion solutions</li><li>
Serve as overflow to the call center as needed</li></ul>
Champion Customer &amp; Stakeholder Experience<ul><li>
Resolve escalations and information gaps</li><li>
Document all interactions in Salesforce</li><li>
Cross-collaborate with Underwriting, Policy Issue, Compliance, Legal, IT, and D2C leadership</li><li>
Ensure consistency, accuracy, and regulatory alignment across all touchpoints</li></ul>
Contribute to Continuous Improvement<ul><li>
Support procedure updates and documentation</li><li>
Identify system issues and escalate for resolution</li><li>
Help train colleagues on workflows, systems, and best practices</li><li>
Participate in weekly meetings, audits, and performance reviews</li></ul>
Qualifications:

What You Bring 
Education<ul><li>
High school diploma or equivalent required</li><li>
Must obtain Life &amp; Health Producer License within 30 days</li></ul>
Experience<ul><li>
3+ years in case management, insurance operations, or a customer-facing life insurance role</li><li>
Working knowledge of underwriting workflows and D2C insurance systems</li><li>
Sales experience preferred</li></ul>
Skills<ul><li>
Strong communication, negotiation, and relationship-building abilities</li><li>
Advanced Salesforce and Microsoft Office proficiency</li><li>
Comfortable in a high-volume, fast-paced environment</li><li>
Excellent multitasking, prioritization, and independent work skills</li></ul>
What&rsquo;s in it for you? 
The expected hiring compensation range for this position is $54,100 - $60,000 annually. This is a hybrid opportunity working from 8:30 AM to 5PM EST.<div></div><div> 
The total compensation package for this position may include other elements, such as a sign-on bonus, long term incentives, and annual bonuses. This role is eligible to participate in the Annual Incentive Plan. The current target payment for the position is 3% of base salary, modified for corporate and individual performance. Bonuses are pro-rated based on start date. This role has 10 vacation days and 10 sick days that are accrued on a bi-weekly basis. Employees also have 9 paid holidays throughout the calendar year.</div><div></div><div> 
We have a competitive compensation and benefits package focused on your overall wellbeing. Employee benefits include health, life, and dental insurance; 401K with company match up to 6% as well as a pension package; generous time off; and wellbeing initiatives throughout the year (we like doing fun stuff). We&rsquo;re big on professional development and we&rsquo;ll support and mentor you in your career progression and expect you to help us pay it forward by helping us develop tomorrow's leaders and growth-focused professionals. We value our teams and our communities and believe in giving back. Enjoy time off to volunteer for those causes that matter most to you!</div><div></div><div> 
If hired, employee will be in an &ldquo;at-will position&rdquo; and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. The Company reserves the right to change benefits plans at any time.</div><div></div><div> 
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.</div></div><div></div>

Direct Business Case Manager

Cisco

<div>
 Meet the team
 
 
 Splunk Professional Services (PS) is a growing and dynamic organization which plays a key role in the success of our customers. Our Customer Program Managers lead customers and partners through their Splunk journey from discovery through implementation of sophisticated solutions using a combination of management and technical skills. They are highly organized, strong communicators and have a real passion for driving successful customer outcomes. If you possess the ability to build relationships with both internal and external stakeholders, manage a portfolio of medium to high complexity customer projects and have established experience in commercial negotiations, project management procedures, consulting, and leading technology implementation projects, then this role may be exactly the challenge you are seeking.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Build customer trust through professional leadership, management and reporting of complex projects from kick off to successful delivery and close out
 </li>
 <li>
 Build and maintain project plans, including project P&amp;L, outlining tasks, landmark dates and allocation of resources aligned to statements of work (SOWs)
 </li>
 <li>
 Implement and maintain detailed project reporting, including Project burn rate, progress against plan, risks, dependencies and assumptions ensuring this is clearly reported to the key customer stakeholders
 </li>
 <li>
 Understand and assess the impact of any customer specific requirements, including any specific security and onboarding requirements (i.e. background checks, fingerprints, badging, network access, etc.)
 </li>
 <li>
 Identify and promote opportunities for Splunk products and services to meet additional customer requirements
 </li>
 <li>
 Maintain a regular cadence with the sales teams to understand the upcoming opportunities and the requirements for PS engagement
 </li>
 <li>
 Collaborates with Sales Engineering to ensure PS is engaged in a timely manner to have sight of and the ability to influence technical detail and content
 </li>
 <li>
 Build customer confidence in outcomes through leveraging methodologies, blueprints, templates, Service Offerings and successful experiences with related solutions
 </li>
 <li>
 Understands at a high-level the solution options available to meet customer requirements and know how to leverage the relevant SMEs to ensure outcomes are clearly defined and customer expectations set
 </li>
 <li>
 Effectively executes the RFP/SOW process in partnership with the sales teams and supporting PS teams
 </li>
 <li>
 Maintains accurate and up-to-date reporting, documentation, and system information to ensure there is accurate forecasting of both bookings and revenue
 </li>
 <li>
 Active involvement in remediation of customer problems, serving as customer advocate to ensure problems are effectively and rapidly resolved
 
 
 </li>
 </ul>
 
 Desired Skills And Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in technology, marketing, management or equivalent field
 </li>
 <li>
 5-10 years of proven experience in service and / or software sales or program management
 </li>
 <li>
 Strong understanding of lifecycle service, professional services and enterprise software agreements
 </li>
 <li>
 Ability to manage multiple customer personas and tailor communications accordingly both verbally and written
 </li>
 <li>
 Demonstrated leadership skills with experience managing teams and driving critical initiatives
 </li>
 <li>
 Proficient in forecasting, market analysis, and customer satisfaction metrics
 </li>
 <li>
 Proven experience leading delivery of sophisticated customer projects with cross-functional teams using waterfall and agile project delivery methodologies
 </li>
 <li>
 Professional Services tools familiarity; Professional Services Automation, CRM, Project Management tools, such as FinancialForce, Salesforce, Jira, etc.
 </li>
 <li>
 Technical competence; able to translate most customer requirements into proposals with minimal support from consultants / architects
 
 
 </li>
 </ul>
 
 
 Hours of work:
 
 
 48 hours per week
 
 
 
 
 Benefits:
 
 
 Healthcare and Insurance, Employee Stock Purchase program, Flexible Spending Benefit, Flex and Schooling Allowances and many more.
 
 
 
 
 Application start and end date:
 
 
 Starting 14th of January for approx. 4-6 weeks
 
 
 Why Cisco?
 
 
 At Cisco, we&rsquo;re revolutionizing how data and infrastructure connect and protect organizations in the AI era &ndash; and beyond. We&rsquo;ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
 
 
 Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you&rsquo;ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
 
 
 We are Cisco, and our power starts with you.
</div>

Customer Program Manager

Sedgwick

<div>By joining Sedgwick, you'll be part of something truly meaningful. It&rsquo;s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there&rsquo;s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America&rsquo;s Greatest Workplaces National Top Companies
Certified as a Great Place to Work&reg;
Fortune Best Workplaces in Financial Services &amp; Insurance
CR Business Partner Sr
PRIMARY PURPOSE : To be responsible for aligning business objectives with colleagues and management in designated business units and to formulate partnerships across the CR function to deliver value-added service to management that reflects the business objectives of the organization.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
<ul><li>Serves as the CR partner and expert to business partner providing CR knowledge and guidance.
</li><li>Acts as a liaison between the line and CR to ensure that CR services are aligned with internal client needs.
</li><li>Ensures seamless execution of activities related to talent attraction, assessment, placement, performance, development and engagement.
</li><li>Tracks trends in talent behaviors and executes on necessary action plans and interventions to colleague behaviors. Constantly monitors talent succession and action plans to partner with operations leaders and develops the next generation of Sedgwick leaders.
</li><li>Provides guidance and input on business unit restructures, workforce planning and succession planning.
</li><li>Builds and maintains successful relationships with business leaders and engages leaders to design, develop and manage talent and succession plans.
</li><li>Influences the evolution of field organization structure based on evolving talent needs and addresses talent trends before they impact the business.
</li><li>Leverages organization data to inform talent strategies and other development activities.
</li><li>Coaches and develops leaders while executing on leadership development interventions and leaning into HiPo talent.
</li><li>Focus on team member development at all stages in the colleague experience.
</li><li>Provides business unit(s) management and colleagues&rsquo; advice, coaching, and consulting in the areas of talent and performance management, compensation, colleague retention, business analytics, leadership development, colleague development, policy interpretation and implementation, and conflict resolution.
</li><li>Understands business cycles and staffing needs of the organization to develop human capital strategies to build the capability of the workforce to meet business goals.
</li><li>Assists in managing recruiting and staffing initiatives, counsels line managers in final selections and compensation, and consults with leaders for talent planning and career development.
</li><li>Analyzes trends and metrics in partnership with Centers of Excellence &ldquo;COE&rdquo; to develop solutions, programs and policies.
</li><li>Maintains knowledge of progressive HR practices and key trends.
</li><li>Facilitates a strong leadership and coaching culture.
</li><li>Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
</li><li>Participates in specific projects as determined in the annual CR operational plan and contributes to functional and cross-functional initiatives.
</li><li>Participates in meetings with respective business units.
</li></ul>ADDITIONAL FUNCTIONS and RESPONSIBILITIES
<ul><li>Performs other duties as required.
</li><li>Supports the organization's quality program(s).
</li><li>Travels as required.
</li></ul>QUALIFICATIONS
Education &amp; Licensing
Bachelor's degree from an accredited college or university preferred. Professional certification related to this position preferred.
Experience
 
Eight (8) years of human resources experience with progressively increasing responsibilities or equivalent combination of education and experience required. Human resources generalist experience preferred.
Skills &amp; Knowledge
<ul><li>Clear, comprehensive understanding of the link between talent and other HR initiatives and business strategy
</li><li>Ability to combine financial acumen and operations knowledge with CR expertise to influence talent plans.
</li><li>Ability to develop clear, actionable steps in support of an overall business strategy
</li><li>Ability to recognize trends and develop recommendations based on data analysis
</li><li>Significant knowledge of HR policies, processes (e.g., workforce planning and talent management), and talent management practices
</li><li>Strong interpersonal, communication, and customer service skills including presentation skills
</li><li>Ability to communicate with credibility, allowing colleagues and leaders to demonstrate immediate trust with the ability to engage, inspire, and influence
</li><li>Demonstrates a &ldquo;can do&rdquo; attitude, works to get business leaders to &ldquo;Yes&rdquo; in an engaging, non-invasive way
</li><li>Flexible, adaptable, easily navigating new experiences and processes, willing to take risks and recovers quickly from setbacks
</li><li>Ability to advise based on a view of end-to-end CR solutions and brokers CR services to deliver intended end-to-end results
</li><li>Self-reflective, assessing what he/she did well or should do differently after every interaction
</li><li>Open to feedback and demonstrates through quick application
</li><li>Strong time management and priorities management skills
</li><li>Strong analytical and problem-solving skills
</li><li>Excellent time management skills with a proven ability to meet deadlines
</li></ul>WORK ENVIRONMENT
 
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental : Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical : Computer keyboarding, travel as required
Auditory/Visual : Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
<h2 class="jobSectionHeader">If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.</h2></div>

CR Business Partner Sr

Train With Ellie

<div>About Owner.com
Owner is the AI growth system for local restaurants. 
Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. 
Owner is like having an army of engineers and marketers on your side, just like the big chains. 
Our vision
We&rsquo;re starting by helping independent restaurants succeed online. 
But it&rsquo;s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. 
Once we nail the solution for restaurants &ndash; we&rsquo;ll scale it into every other local business type. 
In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. 
Read our Series C memo here 
Our traction
Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. 
More importantly, we&rsquo;ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. 
Our team
Our team is now in the low hundreds. We&rsquo;ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. 
We&rsquo;ll be scaling even faster in 2026 to keep pace with our customer growth. 
Where we work
Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! 
Why we&rsquo;re looking for you
We're expanding our People Business Partner Team here at Owner!
In this role, you&rsquo;ll be a key strategic partner, aligning our People Ops initiatives with Owner&rsquo;s business goals. You&rsquo;ll work closely with CX leadership, supporting the team to drive performance, engagement, and growth. You leverage a strategic approach to transform what is typically a reactive organization into a proactive one, building frameworks that fundamentally reshape how the team operates.
As an embedded partner, you&rsquo;ll act as a trusted advisor and coach &mdash; helping leaders build high-performing teams, strengthen culture, and navigate change with confidence. This is an opportunity to make a real impact, shaping how our people strategy scales with the business. At Owner, the People Business Partner role goes far beyond the &ldquo;traditional&rdquo; scope &mdash; you&rsquo;ll operate much like a Chief of Staff for your business group.
If you are looking for an opportunity to make a significant impact within a hyper growth and innovative environment, this is the role for you.
This role is 100% remote and can be based anywhere in the United States or Canada.
The impact you will have<ul><li>
Strategic Partnership: Collaborate with CX leadership to understand business needs and develop People Ops strategies that drive organizational effectiveness and support rapid growth.</li><li>
Talent Acquisition: Partner with our Talent team to attract and hire top talent at an accelerated rate; develop retention strategies to drive business growth.</li><li>
Employee Development: Design and implement training programs and career development initiatives that equip team members with the skills necessary for success in their roles and support career advancement.</li><li>
Performance Management: Partner with leadership, providing guidance on performance management to foster a culture of accountability and recognition in a high talent density culture.</li><li>
Culture and Engagement: Champion initiatives that promote Owner&rsquo;s values and drive positive workplace culture and employee engagement. Gather and analyze employee feedback to drive improvements.</li><li>
People Ops Analytics: Utilize People Ops metrics and analytics to assess the effectiveness of People Ops programs and make data-driven decisions that align with business objectives.</li><li>
Compliance and Policies: Ensure People Ops practices comply with legal regulations in consideration of a global workforce and develop policies that support the business and meet country specific needs.</li></ul>
Minimum requirements<ul><li>
Minimum of 5 + years of demonstrated experience in People Operations, with a focus on business partnership ideally with CX, preferably in a start-up environment and supporting a global workforce.</li></ul><ul><li>
Thrives in a dynamic, fast-paced startup environment with the agility and enthusiasm to adapt quickly, tackle diverse challenges, and contribute effectively to a high-energy team.</li><li>
Proven Experience creating and implementing strategies that drive organizational effectiveness.</li><li>
Strong Knowledge and understanding of local legislation as it relates the the U.S. and LATAM (Mexico &amp; Colombia). Spanish speaking a big plus!</li><li>
Expertise in organizational development, including a strong understanding of talent acquisition, employee engagement and performance management.</li><li>
Excellent judgement and problem thinking skills.</li><li>
Proficiency in HR tech stack (preferably Rippling HRIS &amp; Lattice), with the ability to interpret data and drive actionable insights.</li><li>
Excellent communication, interpersonal, and leadership skills with the ability to influence and empower team members at all levels.</li></ul>
Pay and benefits<ul><li>
This role's base salary range budget is $155k-$175k USD / $155k-$175k CAD, plus a generous pre-IPO equity package.</li><li>
Other benefits include comprehensive health coverage, monthly lifestyle stipend, unlimited/flexible PTO - plus extra fun perks!</li></ul> 
 Notice - Employment Scams
Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address.
We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as &quot;phishing&quot; or &ldquo;spam&rdquo; and do not respond.</div><div></div>

People Business Partner, CX

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