customer care advocate part time

iRhythm Technologies

<div>Career-defining. Life-changing.
At iRhythm, you&rsquo;ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what&rsquo;s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career
About This Role:
Responsibilities and Duties:<ul><li>
Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment.</li><li>
Respond to inquiries, complete various daily tasks, and provide verbal and written information to external and internal customers and accounts.</li><li>
Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.</li><li>
CRM Compliance to process and documentation.</li><li>
Ticket/Email Management in a timely fashion.</li><li>
Inbound and outbound call work as assigned.</li><li>
Ability to manage through meetings and training in a Zoom environment on camera.</li></ul>
General Experience:<ul><li>
Provide clear verbal and written proactive communication to internal and external requests.</li><li>
Drive a patient and client-driven environment.</li><li>
Understand sensitive information, HIPAA and privacy requirements including security of environment for home office.</li><li>
Display an ability to have attention to detail for all activities and documentation tasks.</li></ul>
Qualifications:<ul><li>
Experience in fast paced patient or healthcare provider focused environment is preferred.</li><li>
Minimum of 2+ years of customer service experience in a high-volume environment (60+ Activities Per Day).</li><li>
Preferred experience in healthcare/medical device companies non- insurance based.</li><li>
Proficient with Microsoft Office - especially Outlook; Word, Excel and PowerPoint preferred.</li><li>
Experience with Customer Relationship Management software; Salesforce.com preferred.</li><li>
Demonstrated ability to understand and meet individual level metrics assigned.</li><li>
Must be flexible, able to adapt quickly and positively to change, able to manage a fast-paced growth company environment.</li><li>
Strong evidence of great customer service via phone, e-mail, fax, or web modalities.</li><li>
Demonstrated commitment to helping people and resolve issues including those that require independent thinking and sound judgment skills not covered specifically in manuals or procedures.</li><li>
Strong commitment to quality.</li><li>
Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred.</li><li>
Candidates must possess strong verbal and written English communication skills. Strong skillset in keyboarding, typing (40 WPM) as well as understanding website/program navigation.</li></ul>
iRhythm Technologies provides 24/7 support for our patients. Please note that you may be required to work Saturday, Sunday, and holidays as a part of your normal scheduled shift. Shifts are subject to change with advanced notice as the business requires. Bi-Annual review of shifts based on activity volume will be completed.
In Home Office Requirements: We require that all employees have the following technical capability at their home: High Speed internet over 50 MBPS for upload capacity and 150 MBPS for download capabilities. It is required that a plug in directly to the home internet router is available for network stability. These at home technical requirements are subject to change with any scheduled reopening of our office locations.
Additional Home Office Requirements:<ul><li>
Secure environment for all related activities.</li><li>
Desk space for laptop and two monitors to be set up.</li></ul>
In Office Potential: At times though out the year, in-office attendance may be requested of you, based on your location to an office. This request may include training, meetings, in-office staff days, internet outages in your area, IT Helpdesk needs as well as other development opportunities that may come up. Advanced notice will be provided for all outside of IT Helpdesk needs as those will need to be managed as they come up so that you can complete your daily tasks.
Examples of Key Metric Expectations:<ul><li>
Attendance, this is key to the success of the role.</li><li>
Quality Scores, all activities are subject to a quality review and quality scores must be at or above minimum acceptable rate.</li><li>
Unavailable time, adherence to schedule and time available for calls and activities. A specific amount of time is set aside for lunch, breaks, meetings that will not be counted in the metrics.</li><li>
HIPAA and Privacy escalations will be tracked and monitored, this is key to our regulatory compliance expectations and need to be managed per requirements.</li><li>
Other metrics: Average call wrap time, productivity, average call handle time and general service level expectations. These are subject to change based on business needs.</li></ul>
OT and Holiday Potential:<ul><li>
At times, Over-Time may be made available and will be assigned under a request and approval basis. In the event of an urgent unplanned need a text will be sent to all agents for a request for anyone that could support.</li><li>
Holiday assignments will be posted for selection based on a bid/lottery criterion so that coverage is available for all shifts.</li></ul>
Location:
Remote - US
Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
Estimated Pay Range
$20.60 - $25.75
As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com
About iRhythm Technologies 
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm&rsquo;s vision is to deliver better data, better insights, and better health for all.
Make iRhythm your path forward. Zio, the heart monitor that changed the game.
There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact taops@irhythmtech.com. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY.
For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121</div>

Customer Care Advocate (Part Time)

TEEMA

<div>Job Summary
Social Worker WSW
TeemaGroup
Contract
In-Office | San Francisco, CA, United States
Overview: 
The Social Worker provides compassionate and comprehensive case management services to patients, empowering them and their families to maintain independence and enhance quality of life. Working under the supervision of the Regional Social Work Manager, with guidance from the Center Director and support from the Social Work Lead, this role is an essential part of the team. The Social Worker delivers psychosocial assessments, care coordination, counseling, and referrals to community resources&mdash;ensuring patients receive the individualized support they need to thrive. This is an excellent opportunity for a motivated, empathetic, and organized professional who values teamwork, meaningful connections, and making a direct impact on people&rsquo;s lives. 
 
What you will be doing: 
Clinical Practice &amp; Case Management<ul><li>
Exercise independent judgment to provide case management services for a panel of patients.</li><li>
Conduct comprehensive initial and routine psychosocial assessments to develop, implement, and update individualized care plans.</li><li>
Collaborate with caregivers and support systems to establish and deliver coordinated care plans.</li><li>
Identify psychosocial risks, challenges, and service needs; advocate, refer, coordinate, and follow up on patient support in a timely manner.</li><li>
Provide individual counseling to patients as needed.</li><li>
Facilitate family conferences and patient/caregiver support groups.</li><li>
Engage with the community to identify and access services that support patient well-being.</li><li>
Conduct discharge planning and coordination when a patient transitions out of the program.</li><li>
Participate in special events such as caregiver workshops and educational sessions.</li><li>
May review and verify assessments completed by other social work staff.</li></ul>
Team Collaboration<ul><li>
Serve as a primary liaison between patients, caregivers, the team, and community partners.</li><li>
Collaborate with external agencies such as healthcare plans, community-based organizations, and care facilities.</li><li>
Adhere to ethical and legal standards of social work practice.</li><li>
Comply with all organizational policies and procedures, including safety and confidentiality regulations.</li><li>
Complete all documentation promptly and accurately.</li><li>
Actively participate in team meetings, advocate for patient and caregiver needs, and contribute to collaborative care planning.</li><li>
Support continuous improvement efforts to enhance service quality and operational efficiency.</li><li>
Deliver 5-star service guided by compassion, respect, and professionalism.</li><li>
Perform other related duties as assigned.</li></ul>
What you must have:<ul><li>
Master&rsquo;s degree in Social Work (MSW) from an accredited institution required.</li><li>
Bachelor&rsquo;s degree in Social Work may be considered with relevant experience and language proficiency.</li><li>
Minimum of one (1) year of experience working with frail or elderly populations.</li><li>
Valid Social Worker license in the state of California (MSW &ndash; Medical Social Worker).</li><li>
Experience and ability to work effectively with diverse populations.</li><li>
Skilled in collaborative teamwork and interdisciplinary care coordination.</li><li>
Strong interpersonal skills with the ability to build trust and rapport with patients, caregivers, and colleagues.</li><li>
Highly organized with the ability to prioritize, manage multiple tasks, and follow up thoroughly.</li><li>
Excellent verbal and written communication skills.</li><li>
Proficient in Microsoft Office and comfortable using electronic documentation systems.</li><li>
Bilingual ability may be required for specific assignments.</li><li>
Strong foundation in clinical practices and case management principles.</li></ul>
#Workwolf</div>

Social Worker WSW

Lindquist, von Husen & Joyce LLP

<div>Client Accounting and Advisory Lead 
SF Bay Area Salary Range: $100,000 &ndash; $115,000 DOE; Offered compensation will be adjusted for remote employees, based on the cost of living and market rate in their area of residence.

Lindquist, von Husen &amp; Joyce LLP is a premier public accounting firm located in the San Francisco Bay Area. Talent is our biggest asset and we believe in creating a place where you get the tools you need for success. When you succeed, we all do! We are currently looking for a Client Accounting and Advisory Lead in our CAS+ division who will provide excellent accounting, advisory, and customer service to our clients.

Client Accounting and Advisory Leads at our firm are responsible for . . .
<ul>
<li>Monthly closing:
<ul><li>Account reconciliation</li>
<li>Bank reconciliation</li>
<li>Budget and actual variance analysis</li>
<li>Balance Sheet account analysis</li>
<li>Preparation of recurring journal entries and adjusting entries</li>
<li>Preparation of internal financial reports</li>
<li>Preparation of government agency reports</li>
</ul></li><li>Preparation of year-end audit schedules</li>
<li>Transaction processing:
<ul><li>Accounts payables</li>
<li>Cash receipts processing</li>
<li>Payroll processing</li>
<li>Preparation of intercompany bank transfers</li>
</ul></li><li>Preparation and monitoring of development draw packages</li>
<li>Review of audited financial statements</li>
<li>Manage client relationship for multiple clients that we handle the accounting tasks for, and occasionally meet (over the phone, in person and via Zoom) to answer questions and present financial statements as needed</li>
<li>Recommendation of process improvements and internal controls</li>
</ul>
<div>What we are looking for in our next Client Accounting and Advisory Lead . . . 
<ul><li>Possession of a Bachelor&rsquo;s Degree in Accounting or Finance;</li></ul></div>
<ul><li>Prior experience working in a client accounting capacity with nonprofit organzations.</li></ul>
<div>
Prior relevant bookkeeping experience; 
<ul><li>Proven knowledge of accounting principles, practices, standards, laws and regulation;</li><li>Ability to establish and maintain databases, keep complex records and files, and analyze financial data;</li><li>Analytical, quantitative, and problem skills;</li><li>Must have strong experience with Microsoft Excel and Word;</li><li>Proficient in report creation;</li><li>Must be able to communicate effectively in English &ndash; both verbally and in writing;</li><li>Excellent communication and interpersonal skills, with the ability to work independently and as part of a team, with a strong focus on customer service and support;</li><li>Strong interpersonal and client-service skills required, and the ability to successfully prioritize and manage multiple clients&rsquo; needs, while maintaining a high level of accounting service and professionalism;</li><li>Works accurately and precisely with tasks of a detailed nature;</li><li>Confident in one&rsquo;s abilities and able to work independently, with minimal direction;</li><li>Ability to stay on top of a variety of commitments and deadlines; and</li><li>Be willing and can travel within the greater San Francisco Bay Area, with some occasions outside of the Bay Area.</li></ul></div>

COMPETITIVE BENEFITS: FOR YOUR NEEDS TODAY &amp; IN THE FUTURE 
LvHJ offers highly competitive benefits to meet your needs. We advocate for preventative health and work-life balance and ensure our team has appropriate support at the office and outside of work.
<div>
FOR YOUR WELLBEING 
<ul><li>Flexible work arrangements, including working remotely, so your well-being always comes first</li><li>Paid Time Off program</li><li>Time off for major holidays</li><li>Company-paid, long-term disability</li><li>Employee Assistance Program (EAP)</li></ul></div>
<div>
FOR YOUR HEALTH 
<ul><li>Medical (HMO and PPO), dental and vision insurance (100% covered for employees)</li><li>Flexible Spending Account</li></ul></div>
<div>
FOR YOUR FUTURE 
<ul><li>401(k) - 3% annual compensation contribution; Employer matching, Profit-sharing plan</li><li>Annual salary reviews</li><li>Regular performance feedback</li><li>Education and CPA license reimbursement</li><li>Regular technical training; CPA license hours</li></ul></div>
<div>
OTHER BENEFITS 
<ul><li>Referral commission for new business</li><li>Referral commission for experienced professional hire referrals</li></ul></div>
<ul><li>LvHJ will consider qualified applicants, including those with criminal histories, in a manner consistent with San Francisco&rsquo;s Fair Chance Ordinance.</li></ul>
<ul><li>LvHJ is an equal opportunity employer. Any application submitted will not be used for limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law.</li></ul></div>

Client Accounting and Advisory Lead

Brex

<div><div>Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.</div>
Sales at Brex

The Sales team is the driving factor behind revenue for Brex and every member of our team directly affects our bottom line. We focus on generating new opportunities, acquiring new customers, and building even stronger relationships with our current customers. Our winning culture recognizes big team wins and celebrates individual accomplishments. We ensure that top performers are recognized and have built a competitive environment to motivate and unify the team.

What you'll do

As a Mid-Market Customer Success Manager II, you will own a book of business comprised of our growing customer base, working day to day with Finance teams from CFOs to Accounting Managers to ensure they unlock the full value of Brex's solutions. You will develop a deep proficiency in all aspects of Brex products and work cross-functionally with internal teams, including Implementation, Solutions, and Product. You'll create and execute account strategies for customers' business goals by leveraging product usage insights, stakeholder engagement, and cross-functional collaboration to drive product adoption, minimize churn, and grow account value.

Where you'll work

This role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities
<ul>
<li>Develop a deep expertise in Brex products to actively show customers how to become &quot;power users&quot; of the platform.</li>
<li>Proactively manage an assigned book of accounts to drive customer adoption, value realization, and account growth.</li>
<li>Act as a trusted advisor to finance stakeholders by providing guidance on best practices across spend management, credit policy, reconciliation workflows, and financial reporting automation.</li>
<li>Build multi-threaded relationships across functional areas (Finance, Procurement, AP, IT, and Security) to increase platform stickiness and customer engagement.</li>
<li>Lead business reviews and financial health checks that drive executive alignment and showcase ROI.</li>
<li>Proactively identify and mitigate churn risks through data analysis, usage insights, and issue resolution.</li>
<li>Partner cross-functionally with Sales, Product, Credit, Risk, and Operations teams to deliver a seamless customer experience and advocate for product improvements.</li>
<li>Consistently meet or exceed quarterly key performance metrics, including customer engagement and GMV targets.</li>
</ul>
Requirements
<ul>
<li>4+ years of experience in customer-facing roles managing a book of business, owning account health, executive relationships, and expansion strategy at a high-growth start-up.</li>
<li>Deep fluency in the language of modern finance, demonstrated through hands-on experience with the ecosystem of financial technology - including ERPs, spend management platforms, or AP automation tools. Backgrounds in corporate accounting or financial systems are a significant asset.</li>
<li>Experience and comfort with interacting with a high volume of customers at different stages of the customer lifecycle</li>
<li>You are passionate about working with customers to ensure they achieve their goals</li>
<li>Strong business acumen with a finance-first mindset and comfortable speaking the language of CFOs, Controllers, and FP&amp;A teams.</li>
<li>Ability to synthesize product usage data and identify key insights and trends</li>
<li>Demonstrated success in cross-functional collaboration and influencing internal roadmaps based on customer needs.</li>
<li>Bachelor's degree required; finance, business, or related fields preferred.</li>
</ul>
Bonus Points
<ul>
<li>You think in systems, not silos, and understand the bigger picture of customer value.</li>
<li>You are energized by developing relationships across a wide range of levels and roles</li>
</ul>
Compensation
<div>
<div>The expected OTE range for this role is $132,888 to $166,110. The starting wage will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.
</div>
</div><div>Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.</div></div>

Mid-Market Customer Success Manager

Everbank

<div>Banking Specialist 
The Banking Specialist promotes the organization's banking services, recognizes sales opportunities, opens accounts, delivers exceptional client service, and makes appropriate introductions to team specialists such as financial center managers, relationship managers, small business, commercial banking, and treasury management. This job understands client needs to offer the appropriate financial services and works with a wide array of retail or business clients with a focus on acquiring, retaining, and deepening client relationships. 
 
Key Responsibilities and Duties
<ul>
<li>Promotes financial services suitable for the client based on profiling, identifying client's needs, acting as an advocate and partnering with specialists throughout the enterprise.</li>
<li>Performs cash vault and/or other financial center operational responsibilities as directed.</li>
<li>Assists clients with basic requests related to opening new accounts, completing service requests, and submitting credit applications.</li>
<li>Participates as a key team member by exceeding individual goals and objectives to allow the financial center to achieve their business plan.</li>
<li>Exceeds client expectation by taking ownership and accountability of the client and making the client's needs a priority.</li>
<li>Consistently meets/exceeds customer experience and individual/team production goals and enhances year-over-year revenue growth.</li>
<li>Refers customers' financial needs to other bankers and partners as needed.</li>
<li>Executes the bank's risk culture and strives for operational excellence.</li>
<li>Adheres to established policies and procedures while opening/servicing the full range of Retail products.</li>
<li>Understands competitor products and services and advantages of the organization's banking products and services.</li>
</ul>
Minimum Qualifications
<ul><li>2+ years of hands-on experience in retail banking, with a strong background in teller operations and cash handling.</li>
<li>Proficient in both operational and universal banking functions, ensuring smooth and compliant branch activities.</li>
<li>Demonstrated ability to build and deepen client relationships by identifying needs, driving revenue growth, and delivering tailored, consultative financial solutions.</li>
<li>Skilled in assisting small business clients and opening new accounts, with a focus on personalized service.</li>
<li>Exceptional customer service skills, with the ability to multitask effectively in fast-paced environments.</li>
</ul>
Preferred Qualifications
<ul><li>Highly motivated self‑starter with an innovative mindset and a proven ability to take initiative and deliver strong results.</li>
</ul>
Role Specific Work Experience
<ul>
<li>No Experience Required; 2+ Years Preferred</li>
</ul>
Educational Requirements
<ul>
<li>High School Preferred</li>
</ul>
Physical Requirements
<ul>
<li>Physical Requirements: Sedentary Work</li>
</ul>
Career Level 
3IC

Posting End Date: 4/13/26 
 
Req Benefits:
EverBank, N.A. is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. The Company's comprehensive Total Rewards package provides choice and flexibility and respects differences. The following benefits are available through the Company:
<ul>
<li>Medical, dental, vision &amp; HSA/FSA
</li><li>401(k) savings</li>
<li>Paid holidays &amp; generous PTO</li>
<li>Additional wellness &amp; voluntary benefits</li>
</ul>
<div>Additional Company-provided benefit options (subject to plan terms):
<ul>
<li>Tuition reimbursement</li>
<li>Commuter Benefits</li>
<li>Life and Disability Insurance</li>
</ul>
</div> 
Compensation: $25 - $32
 
Additional Details :
<div>EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.

The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.

VEVRAA Federal Contractor

Member FDIC
</div>
<div></div><div>Notice to Job Seekers</div></div>

Banking Specialist

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Do you like startups? Are you interested in the intersection of cloud computing and disrupting innovation? Are you interested in the development and practical application of deep learning and generative AI? Yes? We have a role you might find interesting. 
 
Startups are the large enterprises of the future. These young companies are founded by ambitious people who have a desire to build something meaningful and challenge the status quo. They seek to address underserved customers, or to challenge incumbents. They usually operate in an environment of scarcity: whether that&rsquo;s capital, engineering resource, or experience. This is where you come in. 
 
We are looking for technical builders who love the idea of working with early stage startups to help them as they grow. In this role, you&rsquo;ll work directly with a variety of interesting customers and help them make the best (and sometimes the most pragmatic) technical decisions along the way. You&rsquo;ll have a chance to build enduring relationships with these companies and establish yourself as a trusted advisor. 
 
As a member of the AWS Startups team, you will work directly with customers to help them successfully leverage AWS technology at scale. 
 
As well as spending time working directly with customers, you&rsquo;ll also get plenty of time to learn new technologies and keep your skills fresh. We have 200+ services across a range of different categories and it&rsquo;s important that we can help startups take advantages of the right ones. You&rsquo;ll also play an important role as an advocate with our product teams to make sure we are building the right products and features for the startups you work with. And for the customers you don&rsquo;t get to work with on a 1:1 basis you&rsquo;ll share knowledge more broadly by working on technical content and presenting at events. 
 
Key job responsibilities 
<ul><li>Own and drive technical strategy for a global technology customer, influencing their long-term business and technology decisions by demonstrating how adopting new technological capabilities can impact their business outcomes.</li><li>Design and deliver large-scale architectures and technical solutions that solve significantly complex problems, creating new patterns and methodologies that can be leveraged across the organization.</li><li>Serve as a trusted advisor to customer leadership, asking strategic questions they aren't asking themselves and guiding them through technology transformation journeys.</li><li>Lead cross-organizational initiatives requiring consensus and collaboration among many teams for successful solution delivery, effectively influencing and force-multiplying.</li><li>Mentor other Solutions Architects, sharing expertise and best practices while fostering growth and development within the team</li><li>Support the evolution and roadmap of the AWS platform and services, connecting our engineering teams with our customers for feedback</li><li>Establish and build technical relationships within the startup ecosystem, including accelerators, incubators and VCs</li></ul> 
A day in the life 
Startups are the large enterprises of the future. These young companies are founded by ambitious people who have a desire to build something meaningful and to challenge the status quo. To address underserved customers or to challenge incumbents. They usually operate in an environment of scarcity: whether that's capital, engineering resource, or experience. 
 
The AWS Startup Solutions Architecture team is dedicated to working with startup companies as they build their businesses. We're here to help them deploy the best, most scalable, most secure, cost effective and easy to operate architectures. 
 
About the team 
Diverse Experiences 
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
 
 
Why AWS? 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Inclusive Team Culture 
Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness. 
 
Mentorship &amp; Career Growth 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
 
 
Work/Life Balance 
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud. 
 
</div><h2 class="jobSectionHeader">BASIC QUALIFICATIONS</h2><ul><li>10+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data &amp; analytics) experience</li><li>Bachelor's degree in computer science, engineering, mathematics or equivalent</li><li>Experience developing technology solutions and evangelising end-to-end technology roadmaps that guide IT transformations toward cloud computing</li><li>Experience communicating across technical and non-technical audiences and at C-level, including training, workshops, publications</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Knowledge of distributed systems design and implementation or equivalent</li><li>Knowledge of large scale automation and workflow management or equivalent</li><li>Knowledge of database design and implementation or equivalent</li><li>Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal and external executives, IT management, and developers</li><li>Experience architecting, migrating, transforming or modernizing customer requirements to the cloud</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, CA, San Francisco - 210,200.00 - 284,300.00 USD annually 
USA, NY, New York - 201,000.00 - 272,000.00 USD annually 
USA, VA, Arlington - 182,800.00 - 247,300.00 USD annually</div>

Principal Solutions Architect, Startups

Canva

<div>
 
 Job Description
 
 
 
 
 Join the team redefining how the world experiences design.
 
 
 
 Hello, g'day, mabuhay, kia ora, 你好, hallo, v&iacute;tejte!
 
 
 Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.
 
 
 
 Where And How You Can Work
 
 
 
 Our flagship office is in Sydney, Australia, but we've made our way from down under, to a hub in San Francisco, which is now home to our US operations. We offer flexibility in how and where you work. We trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.
 
 
 
 What You&rsquo;d Be Doing In This Role
 
 
 
 As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.
 
 
 
 At The Moment, This Role Is Focused On
 
 
 
 <ul>
 <li>
 Establish Education&rsquo;s long-term creative strategy across Product and Marketplace.
 </li>
 <li>
 Manage and mentor a team of Content Creatives (prompters/designers, illustrators, motion storytellers)
 </li>
 <li>
 Ensure quality while expanding Canva&rsquo;s production funnels to scale education content
 </li>
 <li>
 Oversee end-to-end content creation from concept to execution
 </li>
 <li>
 Ensure all content meets learning, cultural, and accessibility standards
 </li>
 <li>
 Collaborate with the Learning Experience group and i18n to align content to real classroom needs
 </li>
 <li>
 Partner with Product teams to deliver new content features that support educators and learners
 </li>
 <li>
 Build scalable creative frameworks and guidelines tailored for K&ndash;12 audiences
 </li>
 <li>
 Establish creative frameworks, critique rituals, and quality standards that elevate craft across Education and influence adjacent content teams.
 </li>
 <li>
 Defines what &ldquo;great&rdquo; Education content looks like at Canva
 </li>
 <li>
 Builds reusable systems adopted at scale
 </li>
 <li>
 Recognised go-to for craft standards in Education
 </li>
 <li>
 Sets a clear and compelling creative vision for Education content that aligns multiple groups and establishes a shared language across Product, Curriculum, Marketing, and Content.
 </li>
 <li>
 Drives alignment during ambiguous problem spaces, helping teams converge on clear creative direction and decision-making.
 </li>
 <li>
 Sets expectations for responsible and effective AI use within Education creative workflows.&rdquo;
 </li>
 <li>
 Advocate for inclusive, age-appropriate design and representation
 </li>
 <li>
 Use insights and data to iterate content effectiveness and relevance
 
 
 
 </li>
 </ul>
 
 Core Requirements
 
 
 
 
 You're probably a match if:
 
 
 
 <ul>
 <li>
 6-10 years experience in a similar creative leadership role and a strong creative background with ability to develop creative strategies and direction for varied user types
 </li>
 <li>
 Experience leading content creation with AI tools in creative workflows
 </li>
 <li>
 Experience leading content creation across multiple formats (static, motion, interactive)
 </li>
 <li>
 Experience translating data/user insights into creative decisions
 </li>
 <li>
 Experience working with diverse stakeholder (and/or external partners)
 </li>
 <li>
 Experience coaching, mentoring, and developing junior creatives (not just managing)
 </li>
 <li>
 Experience with accessibility standards and inclusive design practices
 </li>
 <li>
 Experience contributing to hiring and team-building
 
 
 
 </li>
 </ul>
 
 Desired
 
 
 
 <ul>
 <li>
 Experience designing for educational contexts, especially K-12
 </li>
 <li>
 Education industry background highly desired
 
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 We&rsquo;re looking for a Design &amp; Creative Lead, Education Content to guide the creative strategy, vision, and execution of Canva&rsquo;s Education content ecosystem. This role acts as the creative authority for Canva&rsquo;s Education Content - shaping the long-term creative vision for classroom-ready content, influencing group direction, and setting the standards for how Education content is created, scaled, and experienced across Canva.You will lead a multidisciplinary team of Content Creatives to produce outstanding, high-impact content for K&ndash;12 teachers, students, schools, and learning environments in Canva
 
 
 This leader will be responsible for elevating the craft, clarity, inclusivity, and instructional value of Canva&rsquo;s Education content marketplace, ensuring our resources, lesson materials, projects, worksheets, classroom visuals, activities, and interactive content help educators teach and students learn with confidence and creativity.
 
 
 The Design Lead collaborates closely with Product, Curriculum, Data, Education Marketing, and the broader Content teams to ensure the Education content experience is world-class, aligned to learning needs, and deeply connected to Canva&rsquo;s strategic goals for the global Education market.
 
 
 
 What's in it for you?
 
 
 
 Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.
 
 
 
 Here's a Taste Of What's On Offer
 
 
 
 <ul>
 <li>
 Equity packages - we want our success to be yours too
 </li>
 <li>
 Health benefits plans to support you and your wellbeing
 </li>
 <li>
 401(k) retirement plan with company contribution
 </li>
 <li>
 Inclusive parental leave policy that supports all parents &amp; carers
 </li>
 <li>
 An annual Vibe &amp; Thrive allowance to support your wellbeing, social connection, office setup &amp; more
 
 
 
 </li>
 </ul>
 Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally
 
 
 
 Other Stuff To Know
 
 
 
 We make hiring decisions based on your experience, skills, merit and business needs, in compliance with applicable local laws.
 
 
 We celebrate all types of skills and backgrounds at Canva so even if you don&rsquo;t feel like your skills quite match what&rsquo;s listed above - we still want to hear from you!
 
 
 When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. Please note that interviews are conducted virtually.
 
 
 Check out lifeatcanva.com for more info.
</div>

Design & Creative Lead, Education Content

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