associate customer service specialist Jobs in Egypt Jobs In Cairo Egypt

associate customer service specialist

customer experience representative Jobs in Egypt Jobs In Cairo Egypt

customer experience representative

customer service consultant Jobs in Egypt Jobs In Cairo Egypt

customer service consultant

customer service manager Jobs in Egypt Jobs In Cairo Egypt

customer service manager

customer success account manager Jobs in Egypt Jobs In Cairo Egypt

customer success account manager

customer care agent emails chats

Bosta

<div>
 About Bosta:
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 About The Role:
 
 
 
 Job Code:
 
 
 
 2024CX-141
 
 
 We&rsquo;re looking for great client support specialists to join our growing care team. You have to be very proactive in this role with the ability to solve problems on the spot and think outside the box.
 
 
 
 What you&rsquo;ll be doing:
 
 
 
 <ul>
 <li>
 Maintaining a positive, empathetic, and professional attitude toward clients at all times
 </li>
 <li>
 Assist with challenging client requests or issue escalations as needed
 </li>
 <li>
 Acknowledging and resolving clients' complaints
 </li>
 <li>
 Communicating and coordinating with colleagues as necessary
 </li>
 <li>
 Keeping records of clients interactions, transactions, comments, and complaints
 </li>
 <li>
 Build and maintain strong, long-lasting client relationships
 
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 ✅Full-time Contract
 </li>
 <li>
 ✅ Social Insurance, Family Medical Insurance &amp; Life Insurance
 </li>
 <li>
 ✅Career Path (Insource Vacancy): Ability to apply for internal vacancies within 6 to 9 months
 
 
 
 </li>
 </ul>
 
 Who are you?
 
 
 
 <ul>
 <li>
 Experience in a Client Support or similar role
 </li>
 <li>
 Familiarity with our industry is a plus
 </li>
 <li>
 Experience using the help desk and support tools
 </li>
 <li>
 Excellent communication and problem-solving skills
 </li>
 <li>
 Patience when handling tough cases
 </li>
 <li>
 Multi-tasking abilities
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Care Agent (Emails & Chats)

Property Finder

<div>
 Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region&rsquo;s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.
 
 
 Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.
 
 
 
 Position Summary
 
 
 
 Reporting to the Sales Development Team Leader, you will be an integral part of the team by helping the Business Consultant's to research, prospect, cold call, follow-up and schedule meetings. We are looking for a friendly, well-spoken Sales Development Representative (SDR) to assist our company in expanding our customer base.
 
 
 The SDR's responsibilities include generating potential leads, soliciting potential customers, facilitating sales, and connecting customers with the right salesperson.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Developing sales strategies to draw in potential buyers or to solicit new potential customers.
 </li>
 <li>
 Initiating contact with potential customers through cold-calling or responding to inquiries generated from advertisements.
 </li>
 <li>
 Creating relationships with customers to identify their potential needs and qualify their interests and viability to drive sales.
 </li>
 <li>
 Presenting product information to customers once you have identified their needs.
 </li>
 <li>
 Moving solid leads through the marketing funnel, connecting them to a salesperson, and arranging in-person meetings, emails, or phone calls.
 </li>
 <li>
 Following up with potential customers who expressed interest but did not purchase any goods or services.
 </li>
 <li>
 Performing regular follow-up calls or emails and facilitating communication with existing customers to ensure their satisfaction and identify new potential needs.
 </li>
 <li>
 Collaborating with sales executives to ensure the company's goals and targets are met.
 
 
 </li>
 </ul>
 
 Desired Qualifications
 
 
 
 <ul>
 <li>
 Knowledge about the product and market (Real Estate experience a plus)
 </li>
 <li>
 1-2 years of Sales experience is not essential but you must be unafraid to make cold calls
 </li>
 <li>
 personable and highly coachable.
 
 
 </li>
 </ul>
 
 Skills &amp; Behaviors Of Successful Candidates
 
 
 
 <ul>
 <li>
 A bachelor's degree in sales, marketing, business, or related field.
 </li>
 <li>
 1+ year of experience as a Telesales agent or any sales-related role.
 </li>
 <li>
 Strong communication, interpersonal, teamwork, and customer service skills.
 </li>
 <li>
 Basic computer skills, including Microsoft Word and Excel.
 </li>
 <li>
 Good time management and analytical skills.
 </li>
 <li>
 Good telephone etiquette and computer literacy skills.
 </li>
 <li>
 Ability to follow scripts and say them in your own words.
 </li>
 <li>
 Good cold calling skills
 
 
 </li>
 </ul>
 
 Our promise to talent
 
 
 
 At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.
 
 
 
 Property Finder Guiding Principles
 
 
 
 <ul>
 <li>
 Think Future First
 </li>
 <li>
 Data Beats Opinions, Speed Beats Perfection
 </li>
 <li>
 Optimise for Impact
 </li>
 <li>
 No Ostriches Allowed
 </li>
 <li>
 Our People, Our Power
 </li>
 <li>
 The Biggest Risk is Taking no Risk at All
 
 
 </li>
 </ul>
 
 Find us at:
 
 
 
 Twitter
 
 
 Facebook
 
 
 Instagram
 
 
 Linkedin
 
 
 Glassdoor
</div>

Sales Development Representative

The HEINEKEN Company

<div>
 
 Job Purpose
 
 
 
 Acts as a liaison between the company and customers and assists with orders, complaints, and inquiries to ensure customer satisfaction.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Takes orders through online platforms, emails or directly from the account manager.
 </li>
 <li>
 Informs customers in case of any out-of-stock products.
 </li>
 <li>
 Replies to all customer inquiries on anything related to the company&rsquo;s products.
 </li>
 <li>
 Informs account managers in case of any client credit issues to be resolved.
 </li>
 <li>
 Inputs email orders on the SAP system and replies with data on the delivery date and product availability.
 </li>
 <li>
 Sends a report to account managers three times a day regarding any issues with customers that can be resolved from their side, such as credit issues.
 </li>
 <li>
 Handles orders from plants (primary distribution) as well as orders for non-alcoholic beverages (NAB) and alcoholic beverages (AB) and PepsiCo.
 </li>
 <li>
 Follows up on all orders on the Business to Business system and informs customers in case of any issues.
 </li>
 <li>
 Send some orders to primary distribution.
 </li>
 <li>
 Handles all service complaints related to sales, drivers, and technicians. Inputs data on the system and informs the relevant teams to ensure that the issue is resolved on time based on service level agreement terms.
 </li>
 <li>
 Aligns with the supply chain department in case of complaints related to product shortages.
 </li>
 <li>
 Informs distribution manager of any issues related to delivery of products, such as inaccurate quantity.
 </li>
 <li>
 Handles and informs the quality team about finished goods&rsquo; complaints from consumer or customer or warehouses. Awaits feedback and reports any quality issues to the management.
 </li>
 <li>
 Handles complaints related to material-handling equipment. Registers complaints and informs the relevant parties.
 </li>
 <li>
 Ensures installation and de-installation of assets (fridge or draught) based on customer requests.
 </li>
 <li>
 Handles any visibility issues in collaboration with the marketing team.
 </li>
 <li>
 Conducts a &ldquo;voice of customer&rdquo; survey by calling customers and asking about their satisfaction and recommendations. Suggests action plans based on the survey results.
 </li>
 <li>
 Performs a maintenance survey by asking clients about the performance of the maintenance team.
 </li>
 <li>
 Updates and sends case fail rate (CFR) report to the supply chain team.
 </li>
 <li>
 Updates the performance dashboard with information on all the received calls, abandoned calls (reasons: agent, queue, other), and sales orders.
 </li>
 <li>
 Updates the PepsiCo dashboard with data on the number of orders for PepsiCo, volume in hectoliter, etc.
 </li>
 <li>
 Updates the complaints dashboard including: complaint sources, analysis versus the previous year, complaint per product, complaint per factory, etc.
 </li>
 <li>
 Updates the customer request order report and sends it to the sales team on a daily basis.
 </li>
 <li>
 Develops monthly maintenance and installation survey reports.
 
 
 </li>
 </ul>
 Disclaimer: Other duties assigned as needed.
 
 
 
 Education &amp; Experiences
 
 
 
 
 Educational Background
 
 
 
 Bachelor degree in Business Administration is preferable
 
 
 
 Years Of Experience
 
 
 
 0 -2 years of experience in in managing Call Center\Customer Service function.
 
 
 
 Qualifications &amp; Other Requirements
 
 
 
 Excellent command of English Language
 
 
 Skills in Microsoft (Excel &amp; PowerPoint), Power Bi is a plus
 
 
 Profound knowledge of ERP\Quality systems, preferably SAP
 
 
 Profound Knowledge of CRM systems, preferably Salesforce
 
 
 
 Personal Skills
 
 
 
 <ul>
 <li>
 Proactive
 </li>
 <li>
 Self-motivated
 </li>
 <li>
 Customer and Detailed oriented
 </li>
 <li>
 Interpersonal\communication skills
 </li>
 <li>
 Negotiation skills
 </li>
 <li>
 Problem solving and Decision maker; able to respond swiftly to arising issues take quick decisions.
 </li>
 <li>
 Able to manage stress and motivates
 </li>
 </ul>
 
 #addjob
 
 
 
</div>

Customer Service Officer - CSLP Support

Concentrix

<div>
 Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 In This Role, You'll Be:
 
 
 
 <ul>
 <li>
 The digital lifeline for our clients, providing exceptional service via chat and email. Answer questions, troubleshoot issues, and offer support with a friendly and efficient touch.
 </li>
 <li>
 A master communicator, crafting clear and concise messages that build rapport and resolve concerns.
 </li>
 <li>
 A detective of the digital world, unearthing the root of customer issues and finding creative solutions. Think outside the box and make every interaction a positive experience.
 </li>
 <li>
 A multi-tasking marvel, juggling multiple chats and emails with grace and efficiency.
 </li>
 <li>
 A brand ambassador, building lasting relationships with customers and turning them into loyal fans. Every interaction is an opportunity to shine!
 
 
 </li>
 </ul>
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Offer additional products and/or services.
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Tech-savvy individual comfortable navigating chat platforms, email systems, and customer relationship management (CRM) tools.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
 
 
 Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Offer additional products and/or services.
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Tech-savvy individual comfortable navigating chat platforms, email systems, and customer relationship management (CRM) tools.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
</div>

Customer Service - Chat and Email Vacancies - English

Lufthansa Cargo

<div>
 Join Lufthansa Cargo (Cairo) as an Air Cargo Handling Agent!
 
 
 You will be responsible for the safe and efficient physical handling of cargo and mail (including documents) under supervision; working in accordance with the Cargo Handling Manual (CHM) &amp; Ground Operations Manual (GOM).
 
 
 Be a vital part of our ground team, keeping global shipments moving smoothly and securely under expert supervision.
 
 
 
 Tasks
 
 
 
 Your main tasks include, among others:
 
 
 <ul>
 <li>
 Physical acceptance, R4C and security check
 </li>
 <li>
 Storage of cargo
 </li>
 <li>
 ULD Build-up and monitoring/supporting external staff
 </li>
 <li>
 Weighing ULD/Trolley
 </li>
 <li>
 Signing ULD Tag
 </li>
 <li>
 Physical Breakdown
 </li>
 <li>
 Storage
 </li>
 <li>
 Reporting of irregularities (missing, damages, &hellip;) and non-declared DGR
 </li>
 <li>
 Hand over freight to Customer
 </li>
 <li>
 Works according to documented CHM and GOM procedures
 </li>
 <li>
 Observes and applies the security requirements of LCAG and local authorities
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 The ideal Air Cargo Handling Agent should meet the following requirements:
 
 
 <ul>
 <li>
 Bachelor's degree required
 </li>
 <li>
 Logistic background desirable
 </li>
 <li>
 English and Arabic language skills required
 </li>
 <li>
 Computer literate
 </li>
 <li>
 Cost and quality consciousness
 </li>
 <li>
 Detail oriented
 </li>
 <li>
 Communication skills
 </li>
 <li>
 Problem solving skills
 </li>
 <li>
 Productivity driven
 </li>
 <li>
 Reasoning ability
 </li>
 <li>
 Customer orientation
 </li>
 <li>
 Commitment
 </li>
 <li>
 Flexibility
 </li>
 <li>
 Interpersonal skills
 </li>
 <li>
 Professionalism
 </li>
 <li>
 Reliability
 </li>
 <li>
 Responsibility
 </li>
 <li>
 Team work
 </li>
 <li>
 Must possess a valid driver&rsquo;s license
 </li>
 <li>
 Airport environment:
 
 </li>
 <ul>
 <li>
 Shift work / overtime
 </li>
 <li>
 Constant time pressure
 </li>
 <li>
 High stress levels
 </li>
 <li>
 Lift up to 70 lbs
 </li>
 <li>
 Outdoor weather conditions
 </li>
 <li>
 Noise pollution
 </li>
 <li>
 CV/Resume, Motivation letter and Certificates required
 </li>
 <li>
 Must possess a legal work permit in Egypt
 
 </li>
 </ul>
 </ul>
</div>

Air Cargo Handling Agent – Lufthansa Cargo (Cairo)

Azadea Group

<div>
 
 
 Purpose:
 
 
 
 Person responsible for all actions related to customer experience In the store. It aims to offer the best possible service to customers, both In the moment of sales assistance and In the resolution of any subsequent problems. Will be raising awareness with the team In regards to multi-channel, promoting Ipod sales and Store Mode. Have good measurement of results and creates strategies In order to Improve their customer experience in the store. Responsible to Implement company projects In regards to customer care.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Oversees all aspects of the customer service experience to spot improvements areas in processes and procedures and make improvements of customer service quality.
 </li>
 <li>
 To ensure a high level of customer satisfaction is offered in the store.
 </li>
 <li>
 To support customer service with product, knowledge and awareness of the new arrivals, the best sellers and fashion trends and offer alternatives with the services we provide and the technology we use in the store.
 </li>
 <li>
 Knows and analyze customer profile in store to implement and action strategies based on the market- current and potential target.
 </li>
 <li>
 It&rsquo;s aware of different marketing strategies in Zara.com to inform the team in order for better information provided for customers.
 </li>
 <li>
 Good communication skills and fast problem solving when dealing with customer issues. Good conflict management skills.
 </li>
 <li>
 It&rsquo;s aware of customer flow to ensure sufficient cover is in key points on the shopfloor.
 </li>
 <li>
 Creates and implements strategies keeping in focus the priorities of the floor in order to Improve a better customer journey .
 </li>
 <li>
 Train all the team In regards to Store Mode and ensure Information Is passed to customers to Improve their experience In store.
 </li>
 <li>
 Create a monthly analysis based on a Mystery Shopper Action and work On the results by creating a action plan.
 </li>
 <li>
 Train the team in providing excellent customer service and ensure the team is applying the minimums of customer service.
 </li>
 <li>
 Develop the team in order for them to be able to identify different customer profile and how to adapt to different needs.
 </li>
 <li>
 Demonstrate to the team how to create a loyal customer base in the store ensuring good service is provided.
 </li>
 <li>
 Train the team on using the devices in store in order to provide better customer experience.
 </li>
 <li>
 Comply with the Company Health &amp; Safety Policy.
 </li>
 <li>
 To be an ambassador in the company&rsquo;s sustainability project and ensure that the company upholds and works towards finding new, innovative and economically reductive ways to stay sustainable.
 </li>
 </ul>
 
 
 
 
 
 Experience and Qualifications:
 
 
 <ul>
 <li>
 Team management experience maximizing profitability and drive sales.
 </li>
 <li>
 Knowledge of the Refunds Company Policy and best practices.
 </li>
 <li>
 Able to work with fast pace environment and fast problem solving.
 </li>
 <li>
 Management Experience in store in the areas of Training/People Management is essential.
 </li>
 <li>
 Proven record of dealing with challenging situations or customers queries.
 </li>
 </ul>
 
 
 
 
 
 Skills and Attitudes:
 
 
 <ul>
 <li>
 Strong interpersonal skills, with an emphasis on Interaction , communication and influencing others.
 </li>
 <li>
 Strong communication and leadership skills, able to advise, coach and develop others confidently.
 </li>
 <li>
 Empathetic, humble, aligned with Company Culture and Values.
 </li>
 <li>
 Change agent: open minded, flexible, adaptable, oriented to results, embraces technology and innovation.
 </li>
 <li>
 Resilient and able to handle pressure and react quickly to situations, making timely decisions in challenging conditions / circumstances.
 </li>
 <li>
 Ability to set goals and establish performance standards.
 </li>
 </ul>
 
 
</div>

Customer Experience Manager - Zara

Disaster Care Capital

<div>
 We are seeking a motivated and results-driven
 
 Business Development Representative (BDR)
 
 to join our team. The ideal candidate will be responsible for identifying potential clients, generating qualified leads, and nurturing relationships to drive business growth. You will work closely with the sales and marketing teams to ensure smooth lead handover and support in achieving revenue targets.
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 <li>
 Research, identify, and prospect potential leads through multiple channels (email, chats, cold calling, etc.)
 </li>
 <li>
 Qualify inbound and outbound leads to ensure strong pipeline opportunities
 </li>
 <li>
 Schedule and coordinate discovery calls or demos for the sales team
 </li>
 <li>
 Maintain accurate CRM records and track all communications and opportunities
 </li>
 <li>
 Collaborate with marketing to align messaging and outreach strategies
 </li>
 <li>
 Follow up on campaigns and leads generated through marketing initiatives
 </li>
 <li>
 Stay up-to-date on industry trends and competitor activity
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 2-4 years of experience in business development, sales, or lead generation
 </li>
 <li>
 Excellent communication and interpersonal skills (both written and verbal)
 </li>
 <li>
 Experience using CRM tools
 </li>
 <li>
 Strong understanding of sales pipelines and outreach strategies
 </li>
 <li>
 Self-motivated, organized, and goal-oriented
 </li>
 <li>
 Ability to work under pressure and meet targets
 </li>
 <li>
 Experience in B2B environments is a plus
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Paid Time Off
 </li>
 <li>
 Work From Home
 </li>
 <li>
 Performance Bonus
 </li>
 <li>
 Ongoing professional development and training support
 </li>
 </ul>
</div>

Business Development Representative (BDR)

Explore 531+ Customer care agent emails chats in Egypt Jobs In Cairo Egypt this December. Find roles across top companies and apply now to boost your career.