customer service representative Jobs in Lahore Pakistan

customer service representative

customer sales representative Jobs in Lahore Pakistan

customer sales representative

customer support executive Jobs in Lahore Pakistan

customer support executive

customer success specialist Jobs in Lahore Pakistan

customer success specialist

customer services representative Jobs in Lahore Pakistan

customer services representative

customer care agent

Farmghar

Job Overview:Karsaaz App is looking for a Customer Service Representative (CSR) to join our team in Johar Town, Lahore. The ideal candidate will handle customer queries, provide support, and ensure a seamless user experience. If you have excellent communication skills and a passion for customer service, we encourage you to apply!Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in a professional manner.</li><li>Assist users with app-related issues, troubleshooting, and account management.</li><li>Resolve customer complaints efficiently while ensuring customer satisfaction.</li><li>Maintain detailed records of customer interactions and escalate complex issues.</li><li>Provide feedback to the management team regarding customer concerns and service improvements.</li><li>Meet customer service performance targets, including response time and resolution rate.</li></ul>Requirements:<ul><li>Education: Bachelor&rsquo;s degree in a relevant field.</li><li>Experience: 0-2 years in customer service (experience in a tech/app-based company is a plus).</li><li>Skills:</li><li>Strong communication and problem-solving skills.</li><li>Ability to handle multiple tasks efficiently.</li><li>Proficiency in MS Office and familiarity with CRM software.</li><li>A customer-focused and team-oriented attitude.</li></ul>Benefits:<ul><li>Competitive salary based on experience and performance.</li><li>Target-based bonuses.</li><li>Career growth opportunities within the company.</li><li>Friendly and professional work environment.</li><li>Paid leaves and medical benefits as per company policy.</li></ul><ul><li>Position: Customer Service Representative (CSR)</li><li>Company: Karsaaz App</li><li>Location: Johar Town, Lahore</li><li>Job Type: Full-time</li></ul>Job Type: Full-timePay: Up to Rs35,000.00 per monthWork Location: In person

Customer Service Representative

AV Private Limited

Job Title: Customer Support Specialist (Technical Support) Location: D2, Johar Town Phase 1, Lahore (Preferably nearby candidates) Job Type: Full-Time &amp; PermanentAbout Us:At AffinityVibez we&rsquo;re committed to providing exceptional customer experiences while offering a dynamic, growth-oriented environment for our team members. We&rsquo;re looking for a Customer Support Specialist to join our team and help us maintain our high standards of service. If you&rsquo;re passionate about problem-solving, delivering top-notch service, and have a strong technical aptitude, we want to hear from you!Key Responsibilities:<ul><li>Provide Excellent Customer Service: Offer exceptional technical support to clients and customers via phone, email, and live chat, ensuring all inquiries are addressed promptly and professionally.</li><li>Issue Resolution: Troubleshoot and resolve technical issues related to our services, guiding customers through the necessary steps.</li><li>Documentation: Accurately document and track all customer interactions, inquiries, and issues, ensuring compliance with company policies and providing valuable insights.</li></ul>Required Skills and Qualifications:<ul><li>Educational Requirements: Minimum Bachelor&rsquo;s Degree.</li><li>Communication Skills: Strong verbal and non-verbal communication skills in English (both written and spoken).</li><li>Technical Skills: Experience with SAP and CRM software is a plus. Ability to learn new software quickly and effectively.</li><li>Personal Qualities: Confident, strong personality with a focus on continuous personality enhancement and professional growth.</li></ul>Salary and Benefits:<ul><li>Competitive Salary: 60,000 -70,000 PKR</li><li>EOBI Benefits: Full coverage as per regulations.</li><li>Performance-Based Bonuses: Monthly bonuses based on performance metrics.</li><li>Appreciation-Based Meals: Lunches or dinners as rewards for excellent performance.</li><li>Increments: Bi-annual salary increments with additional performance-based raises.</li><li>Growth Opportunities: Internal promotions and professional development to help you progress in your career.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Service Agent

DS Marketing Agency

Position: Customer Service Representative Experience: Fresh Graduate (No experience required) Location: Gulberg / Your Office Location Timing: As per company policy Salary: Market competitiveJob Summary:We are looking for motivated fresh graduates who are passionate about customer support and are eager to build their career in the Customer Service industry. The CSR will handle customer queries, provide accurate information, and ensure a positive service experience.Key Responsibilities:<ul><li>Handle inbound/outbound customer calls professionally.</li><li>Respond to customer queries and provide accurate information.</li><li>Maintain customer records and update CRM quickly.</li><li>Resolve issues, complaints, and escalate when necessary.</li><li>Follow communication scripts and company SOPs.</li><li>Ensure customer satisfaction and maintain service quality.</li><li>Meet daily/weekly performance KPIs.</li></ul>Required Skills:<ul><li>Excellent communication (English/Urdu).</li><li>Good listening and problem-solving skills.</li><li>Basic computer knowledge &amp; typing speed.</li><li>Ability to work in a fast-paced environment.</li><li>Positive attitude, punctuality, and teamwork.</li></ul>Qualifications:<ul><li>Fresh Graduate (BA / B.Com / BBA / BS any field).</li><li>No prior experience required &mdash; training will be provided.</li></ul>Why Join Us?<ul><li>Friendly and supportive work environment</li><li>Growth opportunities</li><li>Professional training</li><li>Performance-based incentives</li></ul>Job Types: Full-time, Internship, Fresher Contract length: 3 monthsPay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

Lead gen (Fresh Graduate )

Tusols Pvt Ltd

Job Description:TUSOL, a US-based IT company, is hiring Customer Support Representatives for its US-based projects in Lahore. This is a non-sales, customer service position focused on assisting customers and resolving their queries professionally.Candidates with strong English communication skills who are eager to start or grow their careers in the international (US) market are encouraged to apply.Requirements:<ul><li>Fresh graduates are strongly encouraged to apply.</li><li>Excellent English communication skills (spoken and written).</li><li>Positive attitude, patience, and a customer-first mindset.</li><li>Problem-solving skills and attention to detail.</li><li>Basic computer knowledge and good typing speed.</li><li>Ability to work night shifts (US time zone).</li><li>Candidates with O/A Levels or IELTS certification will be given preference.</li><li>1 Year experience in relevant field(US Based)</li></ul>Job Details:<ul><li>Job Type: Full-time, On-site</li><li>Shift: Monday to Saturday (7 PM &ndash; 5 AM)</li><li>Location: College Road, Township, Lahore</li></ul>Interested candidates can send their CVs to: hr@tusols.comJob Type: Full-timeApplication Question(s):<ul><li>Which area of Lahore do you currently reside in? </li><li>Are you comfortable working the night shift Mon-Sat (7:00 PM to 5:00 AM) at our Township office?</li><li>How many years of experience do you have in BPO?</li></ul>Experience:<ul><li>US Based calling: 1 year (Required)</li></ul>Language:<ul><li>English fluently (Required)</li></ul>Work Location: In person

H-Verse Group of Companies

<ul><li>Answering questions about products, services, policies, pricing, delivery, etc., via phone, email, live chat or social media.</li><li>Providing accurate, timely, and helpful information.</li><li>Listening to customer complaints, identifying the problem, proposing solutions, following up until the issue is resolved.</li><li>Escalating complex or unresolved issues to higher departments or management.</li><li>Processing orders, returns, exchanges, refunds as per company policies.</li><li>Tracking orders, deliveries, ensuring customer gets what was promised.</li><li>Maintaining accurate logs of customer interactions, transactions, complaints, etc. using CRM or ticketing systems.</li><li>Updating customer information, ensuring customer database is current.</li><li>Collecting feedback from customers (surveys, direct feedback) about satisfaction, product issues etc.</li><li>Suggesting improvements to products, services, processes based on feedback.</li><li>Working with other departments (sales, logistics, technical support, billing etc.) to address customer needs, fix issues.</li><li>Escalating internal issues that affect customers.</li><li>Following company guidelines, standard operating procedures (SOPs), service level agreements (SLAs).</li><li>Ensuring compliance with legal, regulatory, data privacy standards.</li><li>Achieving KPIs (response time, resolution time, customer satisfaction scores etc.).</li><li>Preparing reports for management on customer issues, service metrics, and trends.</li><li>Keeping updated with product/service features, company offerings, promotions etc., so as to provide correct information.</li><li>Suggesting additional products or upgrades if relevant, when interacting with customers.</li><li>Sometimes helping onboard new team members; sharing best practices; mentoring juniors.</li><li>Call daily visited clients of all showroom - Call delivery clients next day of delivery and after 2 weeks and then again after a month of delivery - Call delay in delivery ETA clients daily - Make general calls to all clients about experiences - call product complaints clients once complain is resolved</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Customer Services Executive (Females)

Maxmak Solutions

Job Summary We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support, ensuring client satisfaction, and effectively handling inquiries. This role requires strong communication skills, a customer-focused attitude, and the ability to manage various tasks in a fast-paced environment.Responsibilities<ul><li>Deliver outstanding customer service through various channels including phone, email, and chat.</li><li>Assist customers with inquiries regarding products and services, providing accurate information and solutions.</li><li>Handle outbound calling to follow up on customer concerns or promote services.</li><li>Collaborate with team members to enhance client services and improve overall customer experience.</li><li>Utilize Microsoft Office applications for documentation and reporting purposes.</li><li>Analyze customer feedback to identify trends and recommend improvements in service delivery.</li></ul>Requirements<ul><li>Strong communication skills with the ability to engage effectively with customers in English; bilingual or multilingual abilities are a plus.</li><li>Proficient computer skills including familiarity with Microsoft Office suite.</li><li>Join our team as a Customer Service Representative where you can make a meaningful impact while developing your career in a supportive environment!</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Sales Representative

Orient Biz Tech

Inbound Sales Agent &ndash; USA CampaignLocation: Onsite / [Lahore, Johar town] Job Type: Full-time Department: SalesAbout UsWe are a fast-growing company expanding our presence in the U.S. market, delivering innovative products and solutions to customers nationwide. As part of our expansion, we&rsquo;re looking for a motivated Inbound Sales Agent to join our dynamic team and help manage and convert incoming leads into satisfied customers.Position OverviewAs an Inbound Sales Agent, you&rsquo;ll be the first point of contact for potential customers who reach out through our inbound channels (phone, email, chat, or web inquiries). Your role will focus on understanding customer needs, providing tailored solutions, and driving sales while maintaining excellent customer relationships.Key Responsibilities<ul><li>Handle inbound calls, from potential customers in the U.S.</li><li>Identify customer needs and recommend appropriate products or services.</li><li>Convert qualified leads into sales and meet/exceed monthly targets.</li><li>Maintain accurate records of customer interactions and sales in the CRM system.</li><li>Collaborate with the marketing and customer support teams to optimize customer experience.</li><li>Stay updated on product knowledge, promotions, and industry trends.</li></ul>Qualifications<ul><li>Proven experience in inbound or inside sales, preferably in a U.S. or international market.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer focus and problem-solving ability.</li><li>Self-motivated, target-driven, and able to work independently.</li><li>Comfortable using CRM tools and other sales software.</li><li>[Optional] Bachelor&rsquo;s degree in Business, Marketing, or a related field.</li></ul>What We Offer<ul><li>Competitive base salary + commission structure</li><li>Ongoing training and career growth opportunities</li><li>Supportive team environment and performance incentives</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs200,000.00 per monthWork Location: In person

Customer Sales Executive (Inbound -Night Shift)

Explore 738+ Customer care agent in Lahore Pakistan this November. Find roles across top companies and apply now to boost your career.

738 customer care agent jobs IN Lahore Pakistan

Customer Service Representative

Customer Service Agent

Lead gen (Fresh Graduate )

Customer Service Representative

Customer Services Executive (Females)

Customer Sales Representative

Customer Sales Executive (Inbound -Night Shift)