customer care agent

Abendsoft

We are looking for a skilled Customer Service Representative to join the team.The ideal candidate will have very good English, both written and verbal. They must be able to communicate clearly and appropriately. The goal for the customer service is to always be on top of emails and all customer enquiries. There should never be outstanding emails without reason.<ul><li>Job Description:</li><li>Handle customer tickets promptly and professionally following the values of the business through emails.</li><li>Know and understand good English. With the ability to show this on text</li><li>Critically think on how to deal with situations to always &lsquo;save&rsquo; the customer.</li><li>Report any emerging patterns in customer complaints to the manager who will then feed this back to us in the UK.</li><li>Have a mindset &lsquo;always strive to exceed customer expectations and enhance the overall satisfaction.&rsquo;</li><li>Ability to meet daily email targets while maintaining quality and accuracy in responses.</li><li>Keep the number of emails monitored and low for all enquires, aim to respond within 12 working hours of an email coming it .</li><li>Requirements:</li><li>Experience on the shopify platform.</li><li>Working in a fast paced environment</li><li>Previous experience dealing with customer emails.</li><li>Excel and use of ChatGpt</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many years of Customer Service experience do you have?</li><li> Do you have experience with calling customers (english) - how many years?</li><li>From your previous experience, how many emails can you handle in a 8 hour shift?</li><li>How do you deal with an angry customer threatening to leave a bad review?</li><li>Are you able to work on-site in the office in Lahore, Johar Town?</li><li>Are you able to work Monday - Friday + either Sat or Sun from 12pm-9pm?</li><li>Are you able to speak fluent english?</li></ul>

CSR - Customer Service Representative

Tusols Pvt Ltd

Location: College Road, Township Shift Timing: 7:00 PM &ndash; 5:00 AM Working Days: Monday to SaturdayAbout UsUltimate Solutions is a well-established Business Process Outsourcing (BPO) company operating since 2013. We provide high-quality customer service solutions to international clients across multiple industries, with a strong focus on customer satisfaction and service excellence.Position OverviewWe are seeking responsible, professional, and reliable Customer Service Representatives for international phone, email, and live chat support projects. Prior experience in international customer service campaigns is an advantage but not mandatory.Key Requirements<ul><li>Fluency in English with a neutral or American accent</li><li>Excellent English writing skills with proper grammar and punctuation</li><li>Typing speed of 35 WPM or higher</li><li>Strong problem-solving and customer-handling skills</li><li>Ability to empathize with customers and provide appropriate resolutions</li><li>Willingness to work on-site during night shifts</li><li>Dependable, punctual, and consistent work ethic</li></ul>This is a strictly on-site position. Remote work is not available.Compensation &amp; Benefits<ul><li>Market-competitive salary</li><li>Performance-based bonuses (yearly) tied to individual results</li><li>Consistency and loyalty bonuses, rewarding long-term commitment</li><li>Punctuality bonus</li><li>On-time salary payments</li><li>Daily dinner provided</li><li>Comfortable office environment with a dedicated break room</li><li>Supportive and professional workplace culture with minimal micromanagement</li><li>Long-term growth opportunities within the organization</li><li>Exposure to international clients and global service standards</li><li>Opprtunity to build a strong and stable career in customer service</li></ul>How to ApplyApply through Indeed. Shortlisted candidates will be contacted. Selected candidates will be invited for an in-person interview.Ultimate Solutions is an equal opportunity employer. All hiring decisions are based on merit, performance, and capability.Job Type: Full-timeApplication Question(s):<ul><li>Are you able to speak English fluently? </li><li>Where are you located in Lahore? </li><li>This is not a remote job. Would you be able to commute to and from our office in Township college road, Lahore?</li><li>Are you able to work from the office in the night hours (7 PM - 5 AM)?</li></ul>Work Location: In person

Customer Services Representative

TalentPop App

<div>
 
 ABOUT US:
 
 TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.
 
 
 
 Perks &amp; Benefits
 
 
 
 <ul>
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 Annual performance-based increases
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 Paid time off
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 Health and dental insurance or a monthly health stipend
 </li>
 <li>
 Holiday bonuses
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 <li>
 Permanent work-from-home setup
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 <li>
 Opportunities for career advancement as we continue to grow
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media.
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 Assist Customers: Support customers with orders, shipping, product details, and returns.
 </li>
 <li>
 Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proficiency in English (both written and verbal)
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 <li>
 At least 1 year of online/remote customer service experience
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 Experience with tools like Gorgias, Zendesk, or Shopify is a plus or an advantage
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 Excellent problem-solving and communication skills
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 Adaptable and solutions-oriented mindset
 
 
 </li>
 </ul>
 
 Technical Requirements
 
 
 
 <ul>
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 Personally owned PC or laptop with an i5 processor or equivalent
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 <li>
 Minimum of 15 Mbps for both upload and download internet speed
 
 
 </li>
 </ul>
 When applying, use application code:
 
 CS
 
 
 
 
 Excited to grow your career with TalentPop App?
 
 Join our collaborative and supportive remote team where your skills are valued, your growth is supported, and your contributions truly make a difference. Apply now and start your journey with us!
</div>

Customer Service Representative

ASK Development

Job Description:We are hiring for banking helpline agent's for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:45K (Performance based incentives)Educational Requirement:Minimum GraduationExperience:06 Months experience in banking sector (CSR)Job Type: Full-timeJob Type: Full-timePay: Rs45,000.00 per monthApplication Question(s):<ul><li>Do you have experience with Easypaisa/jazz Cash campaign?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Lahore(Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Helpline Agent

Planlab Solutions

Please read the job description carefully before applying to ensure your qualifications and availability align with the role.Location: Model Town Link Road, Lahore Shift Timing: 12:00/1:00 PM onwards (9-hour shift) Type: Full-time | On-siteAbout the Role: PlanLab Solutions is seeking a highly motivated, customer-focused, and fluent English speaker to join our dynamic support team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional customer experiences across email, live chat, and phone channels while assisting international clients with professionalism and empathy.This is not a sales or commission-based position &mdash; we focus on providing quality customer support and building long-term relationships.Key Responsibilities<ul><li>Manage and respond to customer inquiries via email, live chat, and phone in a timely and professional manner.</li><li>Resolve customer issues and complaints by identifying root causes, providing effective solutions, and ensuring follow-up for satisfaction.</li><li>Maintain accurate and up-to-date records of customer interactions and information.</li><li>Provide detailed product information, troubleshooting assistance, and general support to clients.</li><li>Collaborate with internal teams to ensure efficient issue resolution and customer success.</li><li>Stay updated with product and industry developments to deliver knowledgeable and effective support.</li><li>Handle multiple tasks efficiently while maintaining a calm and professional demeanor.</li></ul>Requirements<ul><li>Fluent in English &mdash; excellent verbal, written, and listening skills are mandatory.</li><li>Proven experience in email, chat, and phone support (international campaigns handling preferred).</li><li>Experience using Zendesk, Gorgias, Tidio, and other customer support or CRM tools.</li><li>Strong problem-solving skills and the ability to think critically under pressure.</li><li>Proficiency in MS Office (Word, Excel) and general computer operations.</li><li>Strong customer service orientation with empathy and patience.</li><li>Ability to work independently and collaboratively within a team.</li><li>Flexibility to work Afternoon shifts, weekends, and holidays if required.</li><li>At least a High School Diploma or equivalent (Bachelor&rsquo;s degree preferred).</li></ul>Why Join PlanLab Solutions?<ul><li>Collaborative and growth-oriented work culture.</li><li>Opportunity to work with international clients and campaigns.</li><li>No sales pressure or targets &mdash; pure customer support focus.</li><li>Training and skill development opportunities.</li><li>Competitive compensation and shift allowances.</li></ul>How to Apply: If you are passionate about customer service and thrive in a dynamic environment, we&rsquo;d love to hear from you! Please send your resume along with a cover letter highlighting your relevant experience, communication skills, and tools expertise. Only shortlisted candidates will be contacted for an interview.Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>How would you rate your English proficiency between 1 to 10 (verbal, written, and listening)?</li><li>Do you have experience writing professional emails and handling live chat support?</li><li>Can you confidently handle both inbound and outbound calls with international customers without relying on a script?</li><li>Are you available to work the required Afternoon shift (starting 12:00/1:00 PM onwards, 9 hours)?</li><li>Which customer support tools have you used before (e.g., Zendesk, Gorgias, Tidio, etc.)?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

Customer Support Specialist (Afternoon Shift)

Kevin Collin Pvt Ltd

A Customer Service Representative is responsible for providing support to customers by answering inquiries, resolving issues, and delivering exceptional service. The CSR serves as the primary point of contact between the company and its customers through phone calls, email, chat, or in-person communication.Key Responsibilities:Respond to customer inquiries promptly and professionally.Provide accurate information regarding products, services, policies, and pricing.Handle complaints and concerns, ensuring a positive customer experience.Track, document, and manage customer interactions and feedback in the system.Process orders, returns, exchanges, and service requests as needed.Follow up on pending issues to ensure resolution and customer satisfaction.Collaborate with internal departments to resolve technical or product-related questions.Maintain a friendly, respectful, and solution-oriented communication style.Meet performance targets such as response time, quality scores, and customer satisfaction.Identify customer needs and recommend appropriate products or solutions.Required Skills &amp; Qualifications:Strong communication skills (verbal and written).Ability to remain patient, calm, and professional in difficult situations.Good problem-solving and critical-thinking abilities.Basic computer proficiency (MS Office, CRM tools, email support systems).Strong listening and complaint-handling skills.Ability to work independently and as part of a team.Multitasking and time management capabilities.Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

H-Verse Group of Companies

<ul><li>Answering questions about products, services, policies, pricing, delivery, etc., via phone, email, live chat or social media.</li><li>Providing accurate, timely, and helpful information.</li><li>Listening to customer complaints, identifying the problem, proposing solutions, following up until the issue is resolved.</li><li>Escalating complex or unresolved issues to higher departments or management.</li><li>Processing orders, returns, exchanges, refunds as per company policies.</li><li>Tracking orders, deliveries, ensuring customer gets what was promised.</li><li>Maintaining accurate logs of customer interactions, transactions, complaints, etc. using CRM or ticketing systems.</li><li>Updating customer information, ensuring customer database is current.</li><li>Collecting feedback from customers (surveys, direct feedback) about satisfaction, product issues etc.</li><li>Suggesting improvements to products, services, processes based on feedback.</li><li>Working with other departments (sales, logistics, technical support, billing etc.) to address customer needs, fix issues.</li><li>Escalating internal issues that affect customers.</li><li>Following company guidelines, standard operating procedures (SOPs), service level agreements (SLAs).</li><li>Ensuring compliance with legal, regulatory, data privacy standards.</li><li>Achieving KPIs (response time, resolution time, customer satisfaction scores etc.).</li><li>Preparing reports for management on customer issues, service metrics, and trends.</li><li>Keeping updated with product/service features, company offerings, promotions etc., so as to provide correct information.</li><li>Suggesting additional products or upgrades if relevant, when interacting with customers.</li><li>Sometimes helping onboard new team members; sharing best practices; mentoring juniors.</li><li>Call daily visited clients of all showroom - Call delivery clients next day of delivery and after 2 weeks and then again after a month of delivery - Call delay in delivery ETA clients daily - Make general calls to all clients about experiences - call product complaints clients once complain is resolved</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Customer Services Executive (Females)

Explore 626+ Customer care agent in Lahore Pakistan this January. Find roles across top companies and apply now to boost your career.

626 customer care agent jobs IN Lahore Pakistan

CSR - Customer Service Representative

Customer Services Representative

Customer Service Representative

Helpline Agent

Customer Support Specialist (Afternoon Shift)

Customer Service Representative

Customer Services Executive (Females)