customer care agent

ContactUS Communications

<div></div><div>Now Hiring: Inbound Customer Care Agents! 
 Onsite in Grindstone, PA 
 Training Starts: June 1, 2026
ContactUs Communications (based in Columbus, OH) is growing &mdash; and we&rsquo;re excited to bring new opportunities to our Grindstone, Pennsylvania location! If you love helping others, enjoy problem-solving, and thrive in a positive, team-oriented environment &mdash; we&rsquo;d love to meet you!<h3 class="jobSectionHeader">
 What You&rsquo;ll Do</h3>
As an Inbound Customer Care Agent, you&rsquo;ll be the friendly voice that helps health care providers &mdash; from hospitals to dental offices &mdash; with their payment and account questions. 
Every day, you&rsquo;ll:<ul><li>
Answer inbound calls with professionalism and positivity</li><li>
Assist with payment inquiries, transaction details, and updates</li><li>
Help users with website support (like password resets and navigation)</li><li>
Ensure all customer information is accurate</li><li>
Keep things friendly, helpful, and efficient &mdash; even on the 60&ndash;70 calls you&rsquo;ll rock through daily!</li></ul><h3 class="jobSectionHeader">
 What You Bring</h3>
We&rsquo;re looking for someone who&rsquo;s:<ul><li>
At least 18 with a HS diploma or GED</li><li>
Tech-savvy and comfortable using Microsoft Office</li><li>
Able to type 25+ words per minute</li><li>
A great communicator &mdash; both on the phone and in writing</li><li>
Patient, empathetic, and upbeat (we love great attitudes!)</li><li>
Reliable, organized, and ready to grow with us 
(Knowledge of HIPAA is a plus, but not required &mdash; we&rsquo;ll train you!)</li></ul><ul><li>The Details</li></ul>
Training Hours: Monday&ndash;Friday | 9:00 a.m. &ndash; 5:30 p.m. EST 
Regular Schedule: Monday&ndash;Friday | 8:00 a.m. &ndash; 7:00 p.m. EST (No weekends!) 8- Hour Shifts 
Location: 111 Roberts Road, Suite 400, Grindstone, PA 15442<h3 class="jobSectionHeader">
 Perks &amp; Benefits</h3><ul><li>
Paid training (get paid to learn!)</li><li>
Paid time off to rest and recharge</li><li>
Medical, dental &amp; vision coverage</li><li>
401(k) plan</li><li>
Opportunities for growth and advancement</li><li>
Earn up to $15/hour</li></ul>
If you&rsquo;re ready to join a supportive team where your voice matters and your work makes a difference &mdash; apply today and grow your career with ContactUs Communications!<div><div><div><div><div><div><div><div><div><div><div> 
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 
EEO Statement:
ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. 
#indsj1</div></div></div></div></div></div></div></div></div></div></div></div>

Inbound Customer Care Agent

Octopus Outsourcing

Job descriptionCompany DescriptionOctopus Outsourcing is a leading provider of exceptional business process outsourcing solutions, headquartered in Alexandria, Egypt. Our innovative approach and commitment to excellence help us deliver outstanding services to clients worldwide. With state-of-the-art facilities and a talented team, we bridge gaps and connect continents through seamless communication. At Octopus Outsourcing, we prioritize growth and continuous improvement to stay ahead in a competitive industry.Role DescriptionThis is a full-time, on-site role for a Customer Service Agent located in Cairo, Egypt. The Customer Service Agent will handle customer inquiries and provide efficient, professional support to ensure customer satisfaction. Responsibilities include addressing customer concerns, resolving issues, and maintaining a positive customer experience through effective communication. The role requires a proactive approach to problem-solving and a commitment to delivering high-quality service.Qualifications<ul><li>Proficiency in Customer Service, Customer Support, and Customer Experience</li><li>Strong skills in maintaining Customer Satisfaction and fostering positive relationships</li><li>Excellent communication and interpersonal skills to handle customer interactions effectively</li><li>Problem-solving abilities and attention to detail</li><li>Previous experience in a customer service or call center role is beneficial</li><li>B1 at least in English</li><li>Bachelor's degree is a must</li></ul>Job Types: Permanent, New gradPay: E&pound;8,000.00 - E&pound;14,000.00 per monthApplication Question(s):<ul><li>Are you flexible with rotational shifts and days off? (24/7)</li><li>Are you ready to start immediately?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Location:<ul><li>Cairo (Preferred)</li></ul>Work Location: In person

Customer Care Agent (Chat/Voice)

The Hair Shop

<div>
 
 
 Position Summary
 
 
 
 The Hair Shop
 
 Customer Service Agent Tier 2
 
 is someone who enjoys building relationships and is an effective communicator. The Customer Service Agent Tier 2 is an energetic team player who enjoys building relationships and is an effective communicator. Our ideal candidate will have experience with call/ticketing, e-commerce, &amp; fulfillment systems and have strong command over company procedures &amp; guidelines. As a CS team, we strive to give customers exceptional support and embody the following values:
 
 
 
 
 
 
 Validating the customer&rsquo;s experience -
 
 Give them the benefit of the doubt &amp; always offer a solution
 
 
 
 
 
 
 Making customers ecstatic -
 
 Their satisfaction is more important than the sale
 
 
 
 
 
 
 Building a lasting relationship &ndash;
 
 Be reliable &amp; offer expert tips that&rsquo;s personalized to their hair journey
 
 
 
 
 
 
 Essential Functions
 
 
 <ul>
 <li>
 Perform all duties of a Tier 1 Customer Service Agent
 </li>
 <li>
 Maintain a strong understanding of existing workflows and proactively seek efficient solutions.
 </li>
 <li>
 Ensure that orders, payments, and shipments are processed in a timely manner.
 </li>
 <li>
 Troubleshoot any technical issues that customers may encounter.
 </li>
 <li>
 Gather and provide resolutions by educating customers through quality inquiries.
 </li>
 <li>
 Share customer feedback with management.
 </li>
 <li>
 Keep departmental logs up to date, including quality care, order management, shipment, and returns.
 </li>
 <li>
 Review risk alerts to prevent fraudulent activity.
 </li>
 <li>
 Communicate effectively and professionally with internal and external cross-functional teams.
 </li>
 <li>
 Oversee and provide guidance to Tier 1 Customer Service Agents.
 </li>
 <li>
 Perform any other duties assigned by management.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Metrics
 
 
 <ul>
 <li>
 A score card that reflects performance on customer satisfaction, issue resolution, &amp; quality assurance
 </li>
 <li>
 Schedule adherence including attendance, on-time arrival/departure, timely breaks and lunches
 </li>
 <li>
 Qualitative evaluations around attitude, diligence, team contributions, and willingness/ability to learn new skills and information
 </li>
 </ul>
 
 
 
 
 
 Education &amp; Experience Requirements
 
 
 <ul>
 <li>
 4+ years of Call Center or Customer Service experience
 </li>
 <li>
 Associate's degree or some college coursework completed
 </li>
 <li>
 Experience in the Beauty Industry
 </li>
 <li>
 Experience with ZenDesk, Ecommerce, &amp; Fulfillment software
 </li>
 </ul>
 
 
 
 
 
 Knowledge &amp; Skill Requirements
 
 
 <ul>
 <li>
 Spanish preferred but not required
 </li>
 <li>
 Self-motivated and proactive
 </li>
 <li>
 Solution-oriented
 </li>
 <li>
 Ability to stay calm and professional during customer conflicts
 </li>
 <li>
 Microsoft Office skills a plus
 </li>
 </ul>
 
 
</div>

Call Center Customer Service Representative

Chicland

KLINIK Medical Center, a leader healthcare provider in Kuwait, is actively seeking for an experienced Female Call Center Agent to join our customer service team.<ul><li>Manage inbound and outbound calls in a timely manner</li><li>Follow communication &ldquo;scripts&rdquo; when handling different topics</li><li>Identify customers&rsquo; needs, clarify information, research every issue and provide solutions and/or alternatives</li><li>Seize opportunities to upsell products when they arise</li><li>Build sustainable relationships and engage customers by taking the extra mile</li><li>Keep records of all conversations in our call center database in a comprehensible way</li><li>Frequently attend educational seminars to improve knowledge and performance level</li><li>Meet personal/team qualitative and quantitative targets</li><li>Presentable, Female Arabic speaker, visa 18 transferrable actually resident in Kuwait.</li></ul>Good system usage skills. Familiarity with medical terminology. MS Office (Word, Excel, Outlook). Expertise in written and spoken English and Arabic.KLINIK Medical Center offers a competitive salary and benefits package, including:* Professional development opportunities.* A dynamic and supportive work environment.If you have a good looking and experienced Female Call Center Agent seeking a challenging and rewarding opportunity to make a real difference in the lives of patients, we encourage you to apply. Please submit your resume and cover letter to: w.dridi@klinik.com.kw.Join KLINIK Medical Center and be a part of a team dedicated to providing exceptional care and transforming the healthcare experience in Kuwait.Job Type: Full-timePay: KD300.000 - KD450.000 per month

Call Center Agent -Female

justclean

Job Summary:We are seeking a motivated and customer-focused Customer Care Agent to join our team. The ideal candidate will handle inbound chats and outbound calls to assist customers, resolve inquiries, provide information, and ensure a high level of customer satisfaction. This role requires excellent communication skills, patience, and a problem-solving mindset.Requirements:<ul><li>Bilingual (Arabic/English) abilities are a Must.</li><li>High school diploma or equivalent; additional education is a plus.</li><li>Proven experience in a call center or customer service role preferred.</li><li>Strong verbal and written communication skills.</li><li>Good listening and problem-solving abilities.</li><li>Ability to handle high chats/OB Calls volumes and work in a fast-paced environment.</li><li>Basic computer and typing skills.</li><li>Flexibility to work shifts, including evenings, weekends, and holidays if required.</li></ul>Key Responsibilities:<ul><li>Answer Chats and respond to customer inquiries in a professional manner.</li><li>Make outbound calls to follow up on customer issues, provide support, or promote services/products.</li><li>Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.</li><li>Maintain up-to-date knowledge of products, services, and promotions.</li><li>Enter and update customer information in the database accurately.</li><li>Meet or exceed daily Chats/OB Calls quotas and quality assurance benchmarks.</li><li>Escalate complex issues to the supervisor or relevant department as needed.</li><li>Maintain a positive, empathetic, and professional attitude toward customers at all times.</li><li>Follow communication scripts and adhere to company policies and procedures.</li></ul>Preferred Skills:<ul><li>Knowledge of CRM systems or call center software.</li></ul>Job Type: Full-timePay: E&pound;10,000.00 per monthWork Location: In person

Customer Care

Ecolab

<div>
 Want to build a brighter, bolder future and cultivate your career?
 
 Join Ecolab&rsquo;s team and help create a world in which we all thrive.
 
 
 
 Ecolab is seeking a
 
 Customer Service Agent
 
 to join our team in Karachi. As a Customer Service Agent, you&rsquo;ll handle customer inquiries, support multiple divisions, and use your expertise to ensure every interaction reflects Ecolab&rsquo;s commitment to service excellence.
 
 
 
 How You&rsquo;ll Make An Impact
 
 
 
 <ul>
 <li>
 Respond to 80&ndash;120 inbound calls daily from sales management, corporate account managers, field sales, and customers
 </li>
 <li>
 Provide support across multiple divisions and business units
 </li>
 <li>
 Maintain and update customer data in Order Entry, Order Processing, and CAS systems
 </li>
 <li>
 Communicate with customers, sales, and marketing to clarify programs, pricing, billing, and delivery questions
 </li>
 <li>
 Authorize returns, waive fees, or adjust pricing within established guidelines to ensure customer satisfaction
 </li>
 <li>
 Escalate complex issues to appropriate internal teams and help determine message urgency
 </li>
 <li>
 Collaborate cross-functionally to ensure customer needs are met efficiently and effectively
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree must require
 </li>
 <li>
 One year of supply chain. customer service, sales, or administrative experience
 </li>
 <li>
 Experience using Microsoft Office Suite software (Excel, Word, Access, and Outlook
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Experience using customer service software
 </li>
 <li>
 Strong oral and written communication skills
 </li>
 <li>
 Experience working independently in a multi-division, fast-paced environment
 </li>
 <li>
 Experience with Microsoft Office Suite software (Excel, Work, Access, and Outlook)
 </li>
 <li>
 Experience resolving problems independently and acting in a timely manner
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Excellent organizational and time management skills
 </li>
 <li>
 Experience making sounds decisions, with customer and business interests in mind
 </li>
 <li>
 Fluent in English
 
 
 </li>
 </ul>
 
 About Ecolab
 
 
 
 At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.
 
 
 
 Our Commitment to a Culture of Inclusion &amp; Belonging
 
 
 
 Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
</div>

Customer Service Agent

Energy Ogre

<div>At Energy Ogre, our Member Care Agents play a vital role in guiding new members through their onboarding journey, ensuring they understand and experience the full value of our service from day one. As a Member Care Agent, you&rsquo;ll be the first point of contact for new members, helping them transition smoothly while addressing their questions and concerns with expertise and care. This position is in-office at our Houston, TX headquarters and reports to the Member Care Lead.
Essential Duties and Responsibilities<ul><li>
Provide exceptional customer service that reflects Energy Ogre&rsquo;s commitment to excellence.</li><li>
Communicate the value of our service to potential customers.</li><li>
Address inquiries and concerns with professionalism, expertise, and efficiency.</li><li>
Work collaboratively across departments to resolve member issues, striving for one-call resolutions.</li><li>
Assist members via phone, chat, and email, ensuring a seamless and consistent experience.</li><li>
Craft clear, professional, and accurate responses to inbound email inquiries.</li><li>
Handle incoming calls and proactively assist members with their questions and concerns.</li><li>
Ensure availability to respond to member inquiries promptly and meet departmental SLAs.</li><li>
Wrap up account details within 60 seconds after each call for efficiency.</li><li>
Take ownership of pending account issues, ensuring timely resolution.</li><li>
Clear member email queues by the end of each day.</li><li>
Complete task-related projects and assignments within designated SLA timelines.</li><li>
Collaborate with teammates to address account-related issues and ensure timely resolutions.</li><li>
Follow departmental procedures to maintain service quality and minimize unattended calls.</li><li>
Provide feedback and suggestions to improve team workflows and enhance the member experience.</li></ul>
Note:
This job description provides a general overview of the position. Additional responsibilities and tasks may arise to support Energy Ogre's mission and member satisfaction goals. 
Third-Party Submissions: 
No agency or third-party candidates, please.
No Sponsorship:
Applicants must be currently authorized to work in the United States on a full-time basis.
Qualifications<ul><li>
Customer service experience (or related field) with a strong passion for helping people.</li><li>
Excellent written and verbal communication skills.</li><li>
Ability to manage multiple communication channels (phone, chat, email) efficiently.</li><li>
Strong organizational skills with keen attention to detail.</li><li>
Problem-solving mindset focused on achieving one-call resolutions.</li><li>
Proven ability to collaborate in a team environment.</li><li>
Proficiency in meeting SLAs and managing time effectively.</li><li>
Eagerness to learn and adapt to evolving processes.</li></ul>
Education &amp; Experience<ul><li>
High School Diploma or equivalent.
</li><li>Previous experience in customer service, or a related field.
</li><li>Proficiency in computer applications, including Microsoft Office (Word, Excel) and G-Suite.</li></ul></div>

Call Center - Member Care Agent

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