customer care agent

Debiopharm

Job Overview Debiopharm is seeking a dedicated and articulate Chat Support Agent to join our growing team. This is a full-time position based in Virginia Beach, Virginia, United States. We are a forward-thinking organisation committed to delivering exceptional customer experiences. The ideal candidate will be a tech-savvy professional with a passion for helping others. In this role, you will be the first point of contact for our customers, providing timely and effective solutions via our live chat platform. The offered compensation for this role is between $25 and $35 USD per hour. Responsibilities • Engage with customers in a professional and friendly manner through live chat to answer questions and resolve issues. • Provide accurate, valid, and complete information by using the right methods and tools. • Identify and assess customers' needs to achieve satisfaction. • Troubleshoot product and service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution. • Keep records of customer interactions and process customer accounts. • Follow communication procedures, guidelines, and policies consistently. • Collaborate with other team members and departments to optimise the customer experience. • Provide feedback on the efficiency of the customer service process. Qualifications • Proven experience in a customer support role, preferably as a chat support agent. • Exceptional written communication and interpersonal skills in English. • Strong typing skills with a high degree of accuracy. • Familiarity with CRM systems and practices is advantageous. • Excellent problem-solving skills and the ability to think on your feet. • A patient and empathetic attitude towards customers. • Ability to multitask, prioritise, and manage time effectively. • A minimum of a high school diploma or equivalent is required. Benefits • A competitive hourly wage and regular performance reviews. • Comprehensive benefits package including health, dental, and vision plans. • Generous paid time off and holiday allowance. • Opportunities for continuous learning and professional growth. • A positive, supportive, and collaborative company culture.

CHAT SUPPORT AGENT

BIOTRONIK

Job Overview Job Title: Chat Support Agent Company: PERRIGO Employment Type: Full-time Salary: $18 - $25 USD per hour At PERRIGO, we engineer trusted, life-changing therapies through our advanced active implants in Cardiac Rhythm Management, Monitoring, and Neuromodulation, while providing cutting-edge solutions in Electrophysiology. We are currently seeking a dedicated and empathetic Chat Support Agent to join our growing team. The ideal candidate will be a highly motivated individual with excellent communication skills, responsible for providing first-class support to our customers. This is a fantastic opportunity to join a mission-driven organization at the forefront of medical technology. Responsibilities As a Chat Support Agent, you will be the first point of contact for our customers, ensuring they receive timely and effective assistance. Your key duties will include: * Engaging with customers via live chat to answer questions, resolve issues, and provide detailed information about our products and services. * Maintaining a high standard of customer service, demonstrating empathy, patience, and professionalism in every interaction. * Troubleshooting and diagnosing customer issues, providing clear and effective solutions. * Accurately documenting all customer interactions and resolutions within our internal systems. * Escalating complex queries to senior team members or other departments as required, ensuring a seamless customer experience. * Staying up-to-date with BIOTRONIK's product portfolio and company updates to provide accurate information. * Identifying trends in customer queries and providing feedback to the wider team to help improve our products and services. Qualifications To be successful in this role, you should possess the following skills and experience: * Proven experience in a customer service or chat support role. * Exceptional written communication skills, with impeccable grammar and spelling. * Strong typing skills with a high degree of accuracy and attention to detail. * Excellent problem-solving abilities and a talent for de-escalating difficult situations. * The ability to work independently and manage time effectively in a remote environment. * Proficiency with helpdesk software and CRM systems is highly desirable. * A genuine interest in the healthcare or medical technology sector would be an advantage. * A reliable internet connection and a suitable home-office setup. Benefits We value our employees and are pleased to offer a supportive work environment and a competitive package, which includes: * A competitive hourly wage. * Comprehensive initial and ongoing training on our products and systems. * Opportunities for career development and progression within a global medical technology leader. * A supportive and collaborative remote team culture. * The chance to be part of a mission-driven organization dedicated to improving and saving lives.

Chat Support Agent

Skylight

<div>Skylight is a technology startup building the OS of the family. We make Skylight Calendar, the smart calendar loved by millions of families (plus Wired and the Wirecutter). Our latest product is Calendar 2, which just launched to rave reviews. 
 
Our mission is to connect loved ones by creating the world&rsquo;s simplest products and services that improve family life. Our founders are former venture capitalists and serial entrepreneurs who have scaled this business to $300M+ in annual revenue while being completely bootstrapped and profitable. We get to grow a happy, healthy company focused on making products our customers love without investors breathing down our necks.
Concierge Team PT Agent
We&rsquo;re hiring Part-Time, Remote Concierge Team Agents in the Greater Pittsburgh Region! We're seeking experienced customer service professionals to join our Customer Service Concierge Team and deliver exceptional support to our Skylight Calendar customers. This role is key to supporting Skylight as we grow and redefine what outstanding customer service looks like for our Calendar customers. As a Concierge Agent, you&rsquo;ll uphold Skylight&rsquo;s high standards for customer service, ensuring every interaction reflects the care, expertise, and attention our customers deserve.
Schedule<ul><li>
This is a part-time position and weekly schedules range between 16 to 29 hours.</li><li>
Our peak seasons are May and November through January, and all team members are expected to work during the weeks of Mother&rsquo;s Day, Thanksgiving, and Christmas.</li><li>
The Concierge Team operates seven days a week, from 8 AM to 8 PM EST. Shifts are scheduled in 4- or 8-hour blocks within that timeframe, with at least two days off each week.</li><li>
Please mark an &ldquo;X&rdquo; in the boxes below to indicate your availability. Priority will be given to candidates with the widest availability. Please note that nights and weekends are required.</li></ul>
To be eligible, you must reside in the Greater Pittsburgh, Pennsylvania Region and be available to schedule an in-person interview at our office in Shadyside. In addition you must be available for 1 of 3 of the following training dates:<ul><li>
Sunday, August 30th from 12-4 PM EST</li><li>
Tuesday, September 1st from 4-8 PM EST</li><li>
Thursday, September 3rd from 12-4 PM EST</li></ul>
Responsibilities<ul><li>
Provide bespoke, 1-1 customer service for our Skylight Calendar and Frame customers through all phases of their customer journey from purchase to activation to set up and continued use of their devices.</li><li>
Engage with customers daily through high-volume phone, chat, email, and social media platform interactions. On average, you&rsquo;ll support 6&ndash;8 customers per hour, though volumes may increase to 10&ndash;12 per hour depending on the complexity and nature of the inquiries.</li><li>
Support escalated customer issues involving complex hardware and software challenges with Skylight devices.</li><li>
Flag any patterns you notice in tickets or customer feedback so the team can stay ahead of emerging issues.</li><li>
Contribute to project-based work as needed to support team goals and enhance the customer experience.</li><li>
Ability to meet for in-person work days for team-building with the CS Leadership team and other Skylight employees located in Pittsburgh monthly in our local co-working office.</li></ul>
Who You Are<ul><li>
A highly empathetic, caring customer service professional with a proven ability to communicate clearly and compassionately with customers across omni-channel customer service</li><li>
A nimble team-player who is comfortable with ambiguity, willing to test and iterate, and operate with autonomy</li><li>
Collaboratively minded, understanding the interconnected nature of departments in a startup environment</li><li>
Passionate about technology and energized by fast-paced, constantly evolving products and environments</li><li>
Excellently organized, with an ability to prioritize time-sensitive tasks and work with efficiency</li><li>
Strong written and verbal communicator who can convey complex ideas with clarity</li></ul> 

Requirements 
<ul><li>
2+ years of high-volume, front-line customer service experience, with demonstrated ability to manage workload efficiently and proficiency in email, phone, chat, and social media support.</li><li>
Must have experience with Zendesk or a similar Customer Relationship Management (CRM) system</li><li>
Exhibits patience and attentiveness when listening to feedback and excels at teaching and guiding others</li><li>
Strong communication skills across email, phone, and chat, delivering clear, professional, and engaging interactions with customers and team members alike</li><li>
Previous experience working in an agile startup environment</li><li>
Demonstrated talent for rapidly mastering new technology and becoming a product expert</li><li>
A consistent, reliable Wi-Fi connection is required for this role</li><li>
Must be comfortable working on a Mac and communicating in the Slack platform.</li><li>
Demonstrated talent for rapidly mastering new technology and becoming a product expert</li><li>
A consistent, reliable Wi-Fi connection is required for this role</li></ul>
Nice to Have<ul><li>
Experience supporting customers on Social Media platforms such as Meta, Instagram, TikTok, and Reddit through ad comments, posts, and direct messages.</li><li>
Previous experience working with a direct-to-consumer (DTC) or e-commerce brand.</li><li>
Experience providing customer support for a technical or digitally connected product.</li></ul> 

Benefits 
<ul><li>
Pay: $20/hr</li><li>
At Skylight, we care about our team. We offer 64 hours of accrued sick time annually to ensure you have time to rest, recharge, and care for yourself.</li><li>
Upon hire, you&rsquo;ll be provided with a loaned laptop and a loaned Skylight Calendar to ensure you have the tools needed to succeed in your role.</li></ul></div>

Customer Support Specialist, Part-Time

Crowe llp

WFH Live Chat Agent Job Overview Crowe LLP, one of the 10 largest accounting firms in the United States, is seeking a professional and dedicated WFH Live Chat Agent to join our global team. This is a full-time, remote position, offering you the flexibility to work from home. As a leading global accounting organisation, we are committed to providing our staff with extensive training, mentoring, and clear pathways for career progression. In this role, you will be the first point of contact for our clients, providing exceptional support and resolving enquiries in a professional and efficient manner. The successful candidate will be an excellent communicator, highly organised, and passionate about delivering an outstanding customer experience. Key Details: * Job Title: WFH Live Chat Agent * Company: Crowe LLP * Employment Type: Full-Time * Location: Remote * Salary: $20 - $30 USD per hour Responsibilities * Engage with customers via live chat to answer questions, resolve issues, and provide information about our services. * Maintain a high level of professionalism and customer service in all interactions. * Manage multiple chat conversations simultaneously while ensuring a high standard of quality. * Accurately document customer interactions and transactions, recording details of enquiries, complaints, and comments, as well as actions taken. * Identify and escalate priority issues to the appropriate team members or departments. * Collaborate with other team members to improve customer service processes and a a positive team environment. * Stay updated on company products, services, and policies to provide accurate information to clients. Qualifications * Proven experience in a customer service or support role, preferably with live chat experience. * Exceptional written communication skills, with a strong command of English spelling, grammar, and punctuation. * Fast and accurate typing skills are essential. * The ability to work independently and manage your own time effectively in a remote setting. * A patient and empathetic approach to customer support. * Strong problem-solving skills and the ability to think on your feet. * A reliable internet connection and a suitable, quiet home office environment. * Familiarity with CRM systems is advantageous but not essential. Benefits * A competitive hourly wage. * The opportunity to work fully remotely as part of a leading global firm. * Access to extensive training and continuous professional development programmes. * Dedicated mentoring to support your career growth and success. * A culture that promotes merit-based promotions and provides clear career progression. * Opportunities to explore different roles and move between business units within the organisation.

WFH Live Chat Agent

Careersmountsinai

We are seeking a professional and customer-focused Live Chat Support Agent to deliver exceptional online customer support. The ideal candidate is an excellent communicator with strong problem-solving skills who can manage multiple conversations while maintaining a high standard of service. You will play a key role in ensuring a seamless customer experience by providing accurate information, resolving inquiries efficiently, and representing our brand with professionalism.<h2>Key Responsibilities</h2><ul><li>Respond to customer inquiries through live chat in a timely, accurate, and professional manner.</li><li>Assist customers with product information, account-related questions, order status, billing inquiries, and general support.</li><li>Resolve customer concerns by identifying solutions and following established service procedures.</li><li>Escalate technical or complex issues to the appropriate internal teams while ensuring timely follow-up.</li><li>Maintain accurate documentation of customer interactions within the CRM system.</li><li>Achieve and maintain key performance metrics, including response time, resolution rate, customer satisfaction, and quality standards.</li><li>Identify recurring customer issues and communicate improvement opportunities to management.</li><li>Stay informed about company products, services, policies, and updates to provide accurate guidance.</li></ul><h2>Qualifications</h2><ul><li>Previous experience in live chat, customer support, customer service, or a similar client-facing role.</li><li>Excellent written communication skills with strong grammar, spelling, and attention to detail.</li><li>Ability to multitask and manage multiple customer conversations simultaneously.</li><li>Strong analytical and problem-solving abilities.</li><li>Comfortable working with CRM platforms, live chat software, and other customer support tools.</li><li>Proficient in Microsoft Office or Google Workspace.</li><li>Ability to work independently while contributing effectively within a collaborative team environment.</li></ul><h2>Preferred Qualifications</h2><ul><li>Experience with platforms such as Zendesk, Intercom, Freshdesk, LiveChat, or similar customer service software.</li><li>Experience in e-commerce, SaaS, fintech, healthcare, or other customer-centric industries.</li><li>Familiarity with KPIs such as First Response Time (FRT), Customer Satisfaction (CSAT), Average Handling Time (AHT), and First Contact Resolution (FCR).</li></ul><h2>What We Offer</h2><ul><li>Competitive compensation package.</li><li>Professional development and ongoing training.</li><li>Career advancement opportunities within a growing organization.</li><li>Collaborative, inclusive, and performance-driven work environment.</li><li>Recognition and rewards for outstanding performance.</li></ul><h2>Who You Are</h2>You are customer-focused, detail-oriented, and thrive in a fast-paced environment. You communicate clearly, remain composed under pressure, and are committed to delivering exceptional service with every customer interaction. If you're passionate about creating positive customer experiences and continuously improving your skills, we'd like to hear from you.

Live Chat Agent

Alaska Airlines

<div>Company: Alaska Airlines The Team:
<div>
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you&rsquo;ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.</div>
Role Summary:
<div>
The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.</div>
Key Duties:
<ul><li>Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.</li><li>
Sell tickets and ensure cabin accommodations.</li><li>
Perform computer, iPad and paperwork tasks.</li><li>
Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.</li><li>
Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).</li><li>
Process and secure passenger luggage.</li><li>
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.</li></ul>
Additional Details:
<div>
Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they&rsquo;re not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).</div>
Day in the Life:
<div>To tell you more about the role, challenges, and rewards of being an Alaska Customer Service Agent here are some of our incredible Alaska employees. Click the play button on the video below to get started.</div><div>
If you are unable to view the video, click this link.</div>
Job-Specific Experience, Education &amp; Skills:
<div>
Required</div><ul><li>
6 months of customer service or community service experience.</li><li>
Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).</li><li>
Typing speed of at least 25 WPM.</li><li>
Ability to consistently lift 50 lbs.</li><li>
Must be able to push/pull 50 lbs.</li><li>
Must be able to bend, stoop, squat, reach and grasp.</li><li>
Flexibility to work varied shifts (e.g., weekends, holidays).</li><li>
Ability to participate in paid training.</li><li>
Ability to learn and operate a computerized reservation system.</li><li>
Ability to adapt to performing work according to set procedures.</li><li>
Ability to anticipate needs of others in a fast-paced environment.</li><li>
Ability to communicate in English.</li><li>
High school diploma or equivalent.</li><li>
Minimum age of 18.</li><li>
Must be authorized to work in the U.S.</li></ul>
Job-Specific Leadership Expectations:
<div>
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.</div>
Starting Rate: USD $29.08/Hr. Total Rewards:
<div>
Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.</div> 
<div></div><ul><li>
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines &amp; Horizon Air</li><li>
Comprehensive well-being programs including medical, dental and vision benefits</li><li>
Generous 401k match program</li><li>
Annual bonus plans</li><li>
Generous holiday and paid time off</li></ul><div>
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.</div>
Airport SIDA Badge Requirements:
<div>
Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.</div> 
<div></div>
Regulatory Information:
<div>
Equal Employment Opportunity Policy Statement</div><div>
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. 
</div><div></div><div>We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.</div><div> 
</div><div>We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (&ldquo;Section 503&rdquo;) and the Vietnam Era Veteran&rsquo;s Readjustment Assistance Act of 1974 (&ldquo;VEVRAA&rdquo;). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities. 
</div><div></div><div>To implement this policy, we will:</div><div></div><div> 
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 
(2) Ensure that employment decisions are based only on valid job requirements; and 
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.</div><div></div><div> 
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.</div><div></div><div> 
Government Contractor &amp; Department of Transportation (DOT) Regulations 
Alaska Airlines, Hawaiian Airlines &amp; Horizon Air are regulated by the Department of Transportation (DOT &ndash; regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.</div>
FLSA Status: Non-Exempt Employment Type: Part-Time Regular/Temporary: Regular Requisition Type: Frontline Location: Kotzebue Featured Job: 0 A:: Y - T1</div>

Customer Service Agent

ALASKA AIRLINES PILOTS CHARITABLE FUND

<div>
 
 Company
 
 Alaska Airlines
 
 
 
 The Team
 
 
 
 Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you&rsquo;ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
 
 
 
 Role Summary
 
 
 
 The role of the Customer Service Agent is to create an airline that people love. This is accomplished by engaging guests with care and creating remarkable experiences while assisting with travel needs. As a member of the customer service team at Alaska Airlines, you will respond to guest inquiries and perform various tasks in the lobby check-in, gate, and baggage areas. This is an individual contributor role and a union represented position.
 
 
 
 Key Duties
 
 
 
 <ul>
 <li>
 Greet and assist guests with travel needs (e.g., answering questions, checking-in guests, boarding flights) in a fast-paced environment.
 </li>
 <li>
 Perform iPad, computer, and paperwork tasks.
 </li>
 <li>
 Perform boarding and gate duties (e.g., drive jetbridge for loading and unloading, make gate announcements, assign seats, rebook guests that miss flights, and assist guests with disabilities including pushing wheelchairs).
 </li>
 <li>
 Assist and de-escalate upset guests to provide a positive travel experience.
 </li>
 <li>
 Assist guests whose bags are missing or damaged (e.g., take baggage claims, provide options for repair or replacement, and help locate missing bags).
 </li>
 <li>
 At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
 
 
 </li>
 </ul>
 
 Additional Details
 
 
 
 Must have an Enhanced ID/Driver's license or valid Passport at time of hire.
 
 
 Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they&rsquo;re not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).
 
 
 
 Day in the Life
 
 
 
 To tell you more about the role, challenges, and rewards of being an Alaska Customer Service Agent here are some of our incredible Alaska employees. Click the play button on the video below to get started.
 
 
 If you are unable to view the video, click this link:https://alaskahorizoncareers.com/ascsa.
 
 Job-Specific Experience, Education &amp; Skills
 
 
 
 
 Required
 
 
 
 <ul>
 <li>
 A minimum of 6 months of customer service or community service experience.
 </li>
 <li>
 Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
 </li>
 <li>
 Must be able to approach guests as they walk through the door with a smile and greeting.
 </li>
 <li>
 Typing speed of at least 25 WPM.
 </li>
 <li>
 Ability to consistently lift 50 lbs.
 </li>
 <li>
 Must be able to push/pull 50 lbs.
 </li>
 <li>
 Must be able to bend, stoop, squat, reach, and grasp.
 </li>
 <li>
 Flexibility to work varied shifts at any time in 24-hour period (e.g., weekends, holidays).
 </li>
 <li>
 Ability to participate in paid training for eight (8) consecutive days.
 </li>
 <li>
 Ability to learn and use an iPad and computerized check-in system.
 </li>
 <li>
 Ability to adapt to performing work according to set procedures.
 </li>
 <li>
 Ability to anticipate needs of others in a fast-paced environment.
 </li>
 <li>
 Ability to be flexible and able to adapt to change in a fast-paced work environment.
 </li>
 <li>
 Ability to work with large diverse groups of people.
 </li>
 <li>
 Must have an Enhanced ID/Driver's license (REAL ID), or valid Passport, or be able to supply compliant document(s) to obtain a SIDA badge through the Port of Seattle at time of hire.
 </li>
 <li>
 Ability to communicate in English.
 </li>
 <li>
 High school diploma or equivalent.
 </li>
 <li>
 Minimum age of 18.
 </li>
 <li>
 Must be authorized to work in the U.S.
 
 
 </li>
 </ul>
 
 Job-Specific Leadership Expectations
 
 
 
 Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
 
 
 
 Starting Rate
 
 
 
 USD $20.58/Hr.
 
 
 
 Total Rewards
 
 
 
 
 Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
 
 
 
 <ul>
 <li>
 Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines &amp; Horizon Air
 </li>
 <li>
 Comprehensive well-being programs including medical, dental and vision benefits
 </li>
 <li>
 Generous 401k match program
 </li>
 <li>
 Annual bonus plans
 </li>
 <li>
 Generous holiday and paid time off
 
 
 </li>
 </ul>
 For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
 
 
 
 Airport SIDA Badge Requirements
 
 
 
 Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
 
 
 
 Regulatory Information
 
 
 
 
 Equal Employment Opportunity Policy Statement
 
 
 
 It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
 
 
 We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
 
 
 We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (&ldquo;Section 503&rdquo;) and the Vietnam Era Veteran&rsquo;s Readjustment Assistance Act of 1974 (&ldquo;VEVRAA&rdquo;). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
 
 
 
 To Implement This Policy, We Will
 
 
 
 <ul>
 <li>
 Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
 </li>
 <li>
 Ensure that employment decisions are based only on valid job requirements; and
 </li>
 <li>
 Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
 
 
 </li>
 </ul>
 Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
 
 
 
 Government Contractor &amp; Department of Transportation (DOT) Regulations
 
 
 
 Alaska Airlines, Hawaiian Airlines &amp; Horizon Air are regulated by the Department of Transportation (DOT &ndash; regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
 
 
 
 Apply by 7:00 PM Pacific Time on
 
 
 
 8/4/2026
 
 
 
 FLSA Status
 
 Non-Exempt
 
 
 
 Employment Type
 
 Full-Time
 
 
 
 Regular/Temporary
 
 Regular
 
 
 
 Location
 
 Seattle - Airport
 
 
 Software Powered by ICIMS
 
 
 
 Job Locations
 
 
 USA-WA-Seattle
 
 
 
 
 Requisition ID
 
 
 2026-20147
 
 
 
 
 Category
 
 
 Airports &amp; Warehouse
 
 
 
 Apply Now
</div>

Customer Service Agent - SEA

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