customer care agent

ASK Development pvt Limited

Job Responsibilities:A Reputed Telecom company required a Customer Care Representor ( Premium ).Who will deal Inbound call system of Customer services.To handle and respond to customer calls.To provide online support to the customer regarding the services.Follow up with Operations team for fault rectifications exceeding 48 hoursCreate / close Network Trouble TicketKeep faults' record for respective regionsExecute special tasks assigned during duty.Position: Customer Care Agent ( Normal)Qualification: Inter/BachelorsExperience: 1 year in call center with UK base campaignShift: monthly rotational ( Morning , evening, Night) for male.For females (Morning shift)Location: Rawalpindi / IslamabadBenefits:Free medical insuranceWork from home after probation ( 4 months) as per your performance base.Education:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>UK Based: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Customer Care Agent

Mitarbeiter in der Kundenbetreuung Tourismus

ASK Development

JD &ndash; Customer Service AgentJob Responsibilities1. Handle customer inquiries through the APP, incoming calls, emails, and other channels, and provide timely and accurate responses.2. Regularly communicate with business teams and summarize common customer feedback, forming improvement plans for business optimization.Job Requirements:1. Age 20&ndash;30, junior high school education or above.2. Good analytical judgment and communication skills; willing to make calls to customers.3. Familiar with Excel, Word, and other office software.4. Able to accept shift work schedules.Location: Islamabad Job Type: Full-time Apply Here: ehr2@askdevelopment.org/ 0336-1116260Pay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Service Agent

TOWN OF MEEKER

&lt;Job Overview&gt; Join our dynamic team as a Live Chat Agent and become the friendly, efficient voice behind our digital customer support! In this energetic role, you will engage with customers through live chat platforms, providing timely assistance, resolving inquiries, and delivering exceptional client service. Your enthusiasm and communication skills will help create positive experiences that foster loyalty and satisfaction. This paid position offers an exciting opportunity to develop your customer support expertise in a fast-paced environment while making a real impact on our clients&rsquo; journeys.&lt;Responsibilities&gt;<ul><li>Respond promptly and professionally to customer inquiries via live chat, ensuring clear and positive communication. </li><li>Assist customers with product information, order status, account issues, and general questions. </li><li>Guide customers through troubleshooting steps or processes to resolve their concerns efficiently. </li><li>Maintain accurate records of all interactions, including detailed notes on customer issues and resolutions. </li><li>Collaborate with team members to share insights, improve service quality, and enhance overall customer experience. </li><li>Manage multiple chat conversations simultaneously while maintaining high attention to detail. </li><li>Follow established protocols for data entry, cash handling (if applicable), and confidentiality to ensure compliance and security.</li></ul>&lt;Requirements&gt;<ul><li>Multilingual abilities are highly valued; fluency in English is essential, with additional languages considered a plus. </li><li>Proven experience in customer support or call center environments, especially in live chat or online client services. </li><li>Strong communication skills with a friendly phone etiquette and active listening capabilities. </li><li>Demonstrated proficiency in Microsoft Office applications and general computer skills for efficient data entry and documentation. </li><li>Experience with outbound calling or client outreach is advantageous but not mandatory. </li><li>Ability to handle multiple chats simultaneously while maintaining professionalism and accuracy. </li><li>Familiarity with analysis skills to identify common issues and suggest improvements for service delivery. Join us to be part of a vibrant team dedicated to delivering outstanding customer experiences! Your energy, attention to detail, and passion for helping others will drive your success in this rewarding Live Chat Agent role.</li></ul>Pay: $24.60 - $29.62 per hourBenefits:<ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>On-the-job training</li><li>Relocation assistance</li><li>Work from home</li></ul>People with a criminal record are encouraged to applyWork Location: Hybrid remote in Meeker, CO 81641

Live Chat Agent

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 The Customer Service Agent is responsible for delivering high-quality frontline service to passengers by providing accurate ticketing support, travel information, and daily assistance within metro stations. The role supports ticket sales and subscriptions, guides customer movement, and ensures a positive passenger experience through effective communication, operational awareness, and adherence to safety and service procedures. The Customer Service Agent contributes to efficient station operations by assisting with Ticket Vending Machine usage, managing queues, and maintaining professional service standards.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 Customer Interaction &amp; Service Delivery
 
 
 
 <ul>
 <li>
 Maintain a positive, empathetic, and professional attitude during all customer interactions.
 </li>
 <li>
 Respond promptly and effectively to customer inquiries and requests.
 </li>
 <li>
 Handle and resolve customer complaints professionally and escalate when necessary.
 </li>
 <li>
 Provide accurate information on routes, travel regulations, products, and services.
 </li>
 <li>
 Offer dedicated support to People of Determination (POD) and vulnerable passengers.
 </li>
 <li>
 Proactively welcome and guide passengers throughout the station environment.
 </li>
 <li>
 Ensure customer satisfaction by delivering consistent, high-quality service.
 
 
 </li>
 </ul>
 
 Ticketing &amp; Transaction Management
 
 
 
 <ul>
 <li>
 Sell, issue, renew, and process tickets and subscriptions accurately at Ticket Offices and Subscription Offices.
 </li>
 <li>
 Support passengers in operating Ticket Vending Machines and promote their use to improve service flow.
 </li>
 <li>
 Manage assigned ticketing and subscription products responsibly.
 </li>
 <li>
 Conduct accurate cash handling, including receiving payments, counting, sorting, recording, and reporting discrepancies.
 </li>
 <li>
 Verify tickets, subscription cards, and cash stock at the beginning and end of each shift.
 </li>
 <li>
 Use ticket office equipment, tools, and machines correctly and responsibly.
 </li>
 <li>
 Monitor the proper functioning of ticket office devices and report malfunctions promptly.
 
 
 </li>
 </ul>
 
 Ticket Vending Machine (TVM) Support
 
 
 
 <ul>
 <li>
 Assist customers in using Ticket Vending Machines and guide them through the transaction steps.
 </li>
 <li>
 Perform visual checks only to ensure Ticket Vending Machines are clean, accessible, and available for passenger use.
 </li>
 <li>
 Report all issues such as malfunctions, shortages, or operational concerns immediately to supervisors or technical teams.
 </li>
 <li>
 Communicate Ticket Vending Machine downtime or service disruptions clearly and professionally to passengers.
 </li>
 <li>
 Document TVM-related issues according to instructions when required.
 
 
 </li>
 </ul>
 
 Queue &amp; Crowd Management
 
 
 
 <ul>
 <li>
 Organize and manage customer queues during peak hours and high-demand periods.
 </li>
 <li>
 Support smooth customer flow in front of sales points and station entry/exit areas.
 </li>
 <li>
 Intervene proactively to prevent congestion and ensure efficient service delivery.
 
 
 </li>
 </ul>
 
 Administrative &amp; Record-Keeping Duties
 
 
 
 <ul>
 <li>
 Process customer forms, applications, and service requests accurately.
 </li>
 <li>
 Maintain detailed records of customer interactions, transactions, complaints, and observations.
 </li>
 <li>
 Communicate shift updates and relevant information accurately during handovers.
 </li>
 <li>
 Report operational deficiencies, emergencies, or incidents through the proper reporting chain.
 </li>
 <li>
 Ensure fingerprint attendance matches attendance records in compliance with company policies.
 </li>
 <li>
 Adhere to company dress code and maintain professional appearance at all times.
 
 
 </li>
 </ul>
 
 Internal Coordination &amp; Operational Support
 
 
 
 <ul>
 <li>
 Coordinate with colleagues and station teams to ensure continuity of service across shifts.
 </li>
 <li>
 Provide feedback to support improvements in customer service processes.
 </li>
 <li>
 Follow all operational guidelines, instructions, and procedures issued by management.
 </li>
 <li>
 Perform any additional duties assigned by supervisors or line managers.
 
 
 </li>
 </ul>
 
 Safety Responsibilities
 
 
 
 <ul>
 <li>
 Promote a positive safety culture and participate in safety briefings as required.
 </li>
 <li>
 Comply with RDMC RQHSE policies, procedures, and Safety Management System requirements.
 </li>
 <li>
 Report unsafe conditions, security concerns, or environmental hazards immediately.
 </li>
 <li>
 Understand that safety, security, and environmental protection are shared responsibilities.
 </li>
 <li>
 Intervene appropriately in cases of observed safety, security, or environmental violations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 
 <ul>
 <li>
 Minimum requirement: Diploma degree in a relevant discipline.
 </li>
 <li>
 Preferred: Bachelor&rsquo;s degree in business administration or any related field.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Basic knowledge of customer service principles and best practices.
 </li>
 <li>
 General understanding of ticketing systems and customer-facing devices.
 </li>
 <li>
 Basic familiarity with computer tools and digital interfaces.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 0-3 years of experience in customer service, retail, hospitality, or frontline service roles is preferred.
 </li>
 <li>
 Experience in cash handling or public-facing environments is an advantage.
 
 
 </li>
 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 Calm Under Pressure: Maintains composure and professionalism in challenging situations.
 </li>
 <li>
 Team Collaboration: Works effectively with colleagues to support seamless operations.
 </li>
 <li>
 Customer Orientation: Demonstrates strong commitment to passenger satisfaction.
 </li>
 <li>
 Communication Skills: Provides clear and respectful verbal communication in all situations.
 </li>
 <li>
 Attention to Detail: Ensures accuracy in transactions, records, and procedures.
 </li>
 <li>
 System Awareness: Shows comfort using ticketing devices and customer service tools.
 </li>
 <li>
 Problem Solving: Identifies issues and takes appropriate steps to resolve or escalate them.
 </li>
 <li>
 Professional Conduct: Adheres strictly to rules, procedures, and company policies.
 </li>
 <li>
 Flexibility: Willing to work shift patterns, weekends, and holidays as per roster.
 </li>
 <li>
 Respectful Interaction: Builds cooperative relationships with internal and external stakeholders.
 </li>
 </ul>
</div>

The Blue Group

Should be bilingual, male candidates are preferred.The Call Center Agent is responsible for providing the highest level of customer service to TBG customers by handling incoming customer queries to the best of their abilities.Participate in implementing the policies and procedures applicable to the role and process.*Handle customers&rsquo; enquiries and complaints activities in a timely manner in line with the TBG objectives.*Documenting by logging cases and service requests all the relevant customer interactions in the CRM software.*Follow up on customers&rsquo; requests via email or call wherever applicable to ensure maximum level of customer satisfaction.*Communicate the latest prometons and offers, policy updates, product information to our customers.*Handle complicated issues patiently and if required, raise an alert to the supervisor in case of potential escalation.*Attend product training and calibration sessions and key selling points of new arrivals and or campaign launches.*Any other duties as directed by the supervisor, keeping in line with the employee skills and experience.Required:*Minimum 2 year of call center experience*Excellent communication skills*High level of patience in dealing with a variety of individuals*Passionate about meeting targets with a determination and energy that drives measurable results.*Microsoft Office Tools (Word, Excel, PowerPoint, etc)Job Type: Full-timeApplication Question(s):<ul><li>Do you have a valid QID?</li><li>Please mention your salary expectations.</li><li>Availability to join</li></ul>Work Location: In person

Call Center Agent

Serco

<div>Customer Service Agent - UAE National - Part Time 
Impact a better future 
Serco:
At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future. 
We have been operating in the Middle East since 1947 and have a profound understanding of the region. 
With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services. 
Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world&rsquo;s most complex challenges. 
+impact:
+impact, Serco&rsquo;s advisory business, specialises in operational transformation and advisory services for government, critical national infrastructure, and regulated business. 
We bring real-world front-line operating experience and practical insights drawn from successfully delivering the most complex contracts and service solutions around the world. 
We help our customers set-up and transform their operations by optimising efficiency, improving the service experience and attaining best in class safety and environmental performance. Our practice areas include organisation resilience, experience design, operational and digital transformation, asset &amp; facilities management, HSQ and sustainability. 
Our work ensures a positive impact where it matters most. 
We&rsquo;re different because we do. 
 
Your Opportunity
We are looking for a customer service agent who will attend to the duties within their assigned area of responsibility (i.e. airport terminal) and to provide customer services to passengers, airport users and the general public to support and maintain quality operations to meet the standards required of both Serco and its client. 
The ideal candidate should have the ability to multi-task and manage various tasks, and good communication. Excellent organisation, time management and prioritizing skills. 
This role is part of the Operations team and will be based in Dubai Airport. 
Key Accountabilities<ul><li>
Ensure all relevant information is readily available and remain abreast of all changes within Midfield Terminal that may affect the quality of customer service delivery.</li><li>
Provide clear and concise information to the airports&rsquo; passengers with regards to appropriate rules and regulations.</li><li>
Attend briefing sessions, conducted by superiors to maintain high standards at all times and carry out handover procedures in line with agreed standards of performance.</li><li>
Where relevant, suggest improvements to levels of customer service delivery and other systems of work to improve the quality of service to all customers.</li><li>
Coordinate with other airport representatives to provide assistance related with passenger arrival/departure.</li></ul> 
Specific Requirements<ul><li>
Minimum High School Diploma level or General Education Degree (GED) or an equivalent professional qualification</li><li>
Minimum 1 years&rsquo; experience in a related field as a frontline staff in service industry</li><li>
Ability to understand, take direction, speak, read, write and communicate in fundamental English and Arabic</li><li>
Good interpersonal and problem-solving skills</li><li>
Familiarity with another foreign language would be beneficial in this role.</li></ul> 
Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career. 
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.</div>

Customer Service Agent - UAE National - Part Time

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Customer Service Agent - UAE National - Part Time