customer care agent

Columbia Bank

<div><div><div>About Us:</div></div>
At Columbia, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our associates.
We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose.
Think of us as financial partners, because at Columbia, we believe the best way forward is together. Together for people. Together for business. Together for better. 
About the Role:
Provides outstanding customer service to individuals contacting the Bank, by phone, chat or online, by resolving issues, providing information, and looking for opportunities to strengthen the customer relationship through suggesting Bank products and services. Performs specialty tasks and completes moderate to complex assignments.<ul><li>
Resolves customer problems such as: bill pay questions, loan questions, debit card issues, account overdrafts, electronic disputes, online/mobile banking issues and service charge questions.
</li><li>Performs a variety of transactions and maintenance on the customer&rsquo;s behalf such as: funds transfers, stop payments, debit card increases, address changes and check orders.
</li><li>Provide customer support for online banking including: troubleshooting mobile devices and browser issues related to online banking. Provide customer support for loans, escrow analysis, and payment questions.
</li><li>Utilize system software to respond to online messages/emails to answer questions, provide banking services and resolve customer service issues. Demonstrates strong oral and written communication skills.
</li><li>Suggest appropriate products and services to existing and prospective customers and cross-sells other bank products and services.
</li><li>Moderate supervision with latitude for independent judgment.
</li><li>Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities &ndash; knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
</li><li>Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
</li><li>Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
</li><li>May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
</li><li>Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
</li><li>Takes personal initiative and is a positive example for others to emulate.
</li><li>Embraces our vision to become &ldquo;Business Bank of Choice&rdquo;
</li><li>May perform other duties as assigned.</li></ul> 
About You:<ul><li>
H.S. Diploma/GED. Required</li><li>
Bachelor's Degree. Preferred</li><li>
Less than 2 years of bank customer service experience, good knowledge of bank&rsquo;s products and services.
</li><li>Excellent verbal and written communication skills.
</li><li>Knowledge of operational procedures, practices and policies.
</li><li>Demonstrates the ability to sell Bank products and services.
</li><li>Able to mentor new associates through on the job training.
</li><li>Requires the ability to multi-task and work with over 25 software applications.
</li><li>Requires intermediate computer skills, including MS Office and banking software.
</li><li>Skill in basic troubleshooting: mobile devices, browsers, and other technology as it relates to online banking.
</li><li>Thorough understanding of products and services offered by bank. Advanced knowledge in specialty area.
</li><li>Excellent customer service skills and ability to work effectively with the public.</li></ul><div></div><div> 
</div>Job Location(s): Ability to work fully onsite at posted location(s). 
Addison, TX 
Our Benefits:
We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $18.00 - $25.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process. 
We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly. 
Our Commitment to Diversity:
Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@Columbiabank.com. 
To Staffing and Recruiting Agencies:
Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.</div>

Customer Care Agent

<div><div><div>About Us:</div></div>
At Columbia, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our associates.
We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose.
Think of us as financial partners, because at Columbia, we believe the best way forward is together. Together for people. Together for business. Together for better. 
About the Role:
Provides outstanding customer service to individuals contacting the Bank, by phone, chat or online, by resolving issues, providing information, and looking for opportunities to strengthen the customer relationship through suggesting Bank products and services. Performs specialty tasks and completes moderate to complex assignments.<ul><li>
Resolves customer problems such as: bill pay questions, loan questions, debit card issues, account overdrafts, electronic disputes, online/mobile banking issues and service charge questions.
</li><li>Performs a variety of transactions and maintenance on the customer&rsquo;s behalf such as: funds transfers, stop payments, debit card increases, address changes and check orders.
</li><li>Provide customer support for online banking including: troubleshooting mobile devices and browser issues related to online banking. Provide customer support for loans, escrow analysis, and payment questions.
</li><li>Utilize system software to respond to online messages/emails to answer questions, provide banking services and resolve customer service issues. Demonstrates strong oral and written communication skills.
</li><li>Suggest appropriate products and services to existing and prospective customers and cross-sells other bank products and services.
</li><li>Moderate supervision with latitude for independent judgment.
</li><li>Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities &ndash; knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
</li><li>Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
</li><li>Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
</li><li>May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
</li><li>Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
</li><li>Takes personal initiative and is a positive example for others to emulate.
</li><li>Embraces our vision to become &ldquo;Business Bank of Choice&rdquo;
</li><li>May perform other duties as assigned.</li></ul> 
About You:<ul><li>
H.S. Diploma/GED. Required</li><li>
Bachelor's Degree. Preferred</li><li>
Less than 2 years of bank customer service experience, good knowledge of bank&rsquo;s products and services.
</li><li>Excellent verbal and written communication skills.
</li><li>Knowledge of operational procedures, practices and policies.
</li><li>Demonstrates the ability to sell Bank products and services.
</li><li>Able to mentor new associates through on the job training.
</li><li>Requires the ability to multi-task and work with over 25 software applications.
</li><li>Requires intermediate computer skills, including MS Office and banking software.
</li><li>Skill in basic troubleshooting: mobile devices, browsers, and other technology as it relates to online banking.
</li><li>Thorough understanding of products and services offered by bank. Advanced knowledge in specialty area.
</li><li>Excellent customer service skills and ability to work effectively with the public.</li></ul><div></div><div> 
</div>Job Location(s): Ability to work fully onsite at posted location(s). 
Denver, CO 
Our Benefits:
We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is [$19.00 - $26.00], and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process. 
We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly. 
Our Commitment to Diversity:
Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@Columbiabank.com. 
To Staffing and Recruiting Agencies:
Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.</div>

Customer Care Agent II

Pargo

<div>
 
 
 Pargo launched operations in Egypt and is looking for a strong Customer Experience Agent to enthusiastically handle inbound and outbound queries related to Pargo&rsquo;s Click &amp; Collect and Returns products. You'll be part of the Marketing team that ensures a seamless parcel delivery process for our clients. You will identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer service and brand awareness. Communicate closely with clients to achieve a high return on end-user selection of Pargo&rsquo;s products.
 
 
 
 We are looking for an enthusiastic and dedicated customer experience agent to support Pargo customers to ensure a positive experience. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer service.
 
 
 
 Scope of the Role
 
 
 To ensure success as a customer experience agent, you should exhibit in-depth knowledge of customer engagement channels and experience. A customer experience agent will be someone whose expertise results in excellent customer relationship management and a positive brand image.
 
 
 
 Duties and Responsibilities:
 
 
 
 <ul>
 <li>
 
 Tracking customer experiences across online and offline channels, devices, and touchpoints.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Identifying customer needs and taking proactive steps to maintain positive experiences.
 
 
 </li>
 <li>
 
 Record customer interactions accurately, documenting inquiries and resolutions.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Respond to customer inquiries via phone, email in a timely, professional manner and with empathy
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Troubleshoot and resolve customer issues, escalating complex problems when necessary.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Performing service tests, evaluating after-sales and support services, and contributing to improvements.
 
 
 </li>
 <li>
 
 Provide feedback on common customer concerns and contribute to continuous improvement efforts.
 
 
 </li>
 <li>
 
 Support the stakeholder by providing insights into customer needs and experiences.
 
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 
 
 
 
 The experience and skills we believe you will require to be successful in this role:
 
 
 
 
 
 <ul>
 <li>
 
 At least 2 years' experience as a customer experience specialist, or a similar customer support role.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Extensive experience in gathering and interpreting customer experience information.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Solid knowledge of online customer engagement platforms and channels.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Proficiency in MS Office, as well as CX and CRM software.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Exceptional interpersonal skills and a client-centered approach.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Great organizational and time management abilities.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Superb communication, collaboration, and problem-solving skills.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 A bachelor's degree would be advantageous
 
 
 
 </li>
 </ul>
 
 The type of person we believe will be successful in this role:
 
 
 
 <ul>
 <li>
 
 Customer Centric
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Active Listener, emotionally intelligent &amp; had great communication skills
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Technical knowledge
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Adaptable and agile with an open mindset
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Action-oriented and an exceptional executor
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Energized by working in a fast-paced and constantly changing environment
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Excellent verbal and written communication and presentation skills, plus the ability to clearly articulate and express complex and sometimes situational issues to a wide variety of people and groups at any level
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 An empathetic, optimistic outlook and able to see opportunities within challenges
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Enthusiastic, collaborative, and not afraid to take risks.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Based in Cairo
 
 
 </li>
 </ul>
 
 
 
 
 Our Approach
 
 
 
 
 Our vision is to create access for anybody in Africa. Our approach to achieving this is to:
 
 
 <ul>
 <li>
 
 Take action
 
 
 </li>
 <li>
 
 Execute exceptionally
 
 
 </li>
 <li>
 
 Embrace change
 
 
 </li>
 <li>
 
 Be transparent
 
 
 </li>
 <li>
 
 Prioritise our customers and lastly and most importantly
 
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 
 
 <ul>
 <li>
 We have a great young team of hard-working colleagues who enjoy the following benefits
 
 </li>
 <li>
 Valuable learning opportunities from seasoned professionals with an entrepreneurial spirit
 
 </li>
 <li>
 Insight into the running of a high-growth, innovative start-up
 
 </li>
 <li>
 Competitive remuneration
 
 </li>
 <li>
 Encouragement of own initiatives
 
 </li>
 <li>
 Space for self-growth
 
 </li>
 <li>
 Enrolment into personal training programmes
 
 </li>
 </ul>
 
 
 At Pargo,
 
 you&rsquo;ll join a team of bold innovators reshaping logistics. We empower relentless problem-solvers to own their work, tackle tough challenges, and build a career with impact. You&rsquo;ll thrive in a fast-paced, high-performance culture that rewards initiative, collaboration, and results. With a competitive base salary (no commission) and benefits, plus unmatched purpose and momentum, Pargo is where you&rsquo;ll shape the future of last-mile delivery, and your own path to leadership.
 
 
 
 Ready to take charge and make a difference? Join Pargo and become the relentless trailblazer our clients and team need.
 
 
 
 
</div>

Customer Experience Agent

Telda

<div>
 
 Join Telda As a Customer Experience Agent
 
 
 Are you passionate about delivering exceptional customer experiences? Telda, the financial service brand is revolutionizing peer-to-peer payments by simplifying the way people send, spend, and save.
 
 
 
 About Telda
 
 
 At Telda, we're on a mission to empower a generation seeking financial independence. We believe in innovation, simplicity, and putting our users first. As a
 
 Customer Experience Agent
 
 , you'll play a crucial role in ensuring our users enjoy seamless, world-class support.
 
 
 
 About The Role
 
 
 
 <ul>
 <li>
 This is a full-time, on-site position with hybrid flexibility. You will be the first point of contact for our users, delivering outstanding support through email, chat, and social media. Your role involves:
 </li>
 <li>
 Responding promptly to user inquiries
 </li>
 <li>
 Investigating and resolving user issues effectively
 </li>
 <li>
 Maintaining high levels of customer satisfaction
 </li>
 <li>
 Collaborating with other teams to enhance the overall customer experience
 
 
 
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 Exceptional communication skills in English and Arabic (written and spoken)
 </li>
 <li>
 Strong problem-solving, analytical, and multitasking abilities
 </li>
 <li>
 Experience in customer service or a related field (knowledge of the financial industry is a plus)
 </li>
 <li>
 Bachelor's degree (required)
 </li>
 <li>
 A proactive attitude and a passion for helping others
 
 
 
 
 
 </li>
 </ul>
 
 Working Details
 
 
 
 Support Model:
 
 Chat and social media interactions.
 
 
 
 Shifts:
 
 Rotational shifts (24/7), with night shifts handled from home.
 
 
 
 Hybrid Work:
 
 Two weeks in-office, two weeks remote.
 
 
 
 What We Offer
 
 
 
 Competitive Salary
 
 &ndash; Your hard work deserves to be rewarded.
 
 
 
 Comprehensive Benefits
 
 &ndash; Social and medical insurance.
 
 
 
 Convenient Transportation
 
 &ndash; Getting to work made easy.
 
 
 
 Cutting-Edge Tools
 
 &ndash; A company-provided laptop to help you shine.
 
 
 
 Healthy Work Environment
 
 &ndash; Work in a supportive, vibrant culture.
 
 
 
 Why Join Telda?
 
 
 At Telda, you&rsquo;ll be part of a dynamic team that values innovation, collaboration, and personal growth. Whether you're solving a customer&rsquo;s issue or helping shape the future of digital finance, your contribution matters.
 
 
 Take the next step in your career. Apply now and help us redefine the future of finance!
</div>

InvenTel

Job Title: Customer Service AgentLocation: RemoteLanguage: EnglishWorking Days: Monday through FridayWorking Hours: The working hours for this position are 8:30 AM to 5:30 PM EST, aligning with our office hours. In Egypt's time zone:Egypt Standard Time: 3:30 PM &ndash; 12:30 AMSummary: We're seeking a dedicated Remote Customer Service Agent to become an integral part of our virtual call center team. Your mission will be to deliver outstanding customer service and support by addressing inquiries, resolving concerns, and ensuring every interaction leaves a positive impression. Leveraging Gorgias as your primary tool, you'll excel in handling inbound calls and providing timely, accurate solutions. If you have a knack for communication, enjoy problem-solving, and are driven to achieve performance goals, we'd love to hear from you.Key Responsibilities:<ul><li>Customer Interaction: Handle inbound customer calls promptly and professionally, utilizing Gorgias to access customer information and history. Actively listen to customer inquiries and concerns, demonstrating empathy and understanding. Provide accurate and timely information, resolving customer issues efficiently and effectively.</li><li>Call Handling: Adhere to established call handling procedures and scripts, ensuring consistency and quality. Accurately document all call details and customer interactions in Gorgias. Follow up on customer inquiries and requests as needed.</li><li>Performance Goals: Achieve individual and team performance targets, including call volume, call duration, and customer satisfaction ratings. Participate in regular performance reviews and coaching sessions to enhance skills and knowledge.</li><li>Gorgias Utilization: Effectively utilize Gorgias to access customer information, manage call queues, and document interactions. Stay current on Gorgias updates and utilize new features to enhance efficiency.</li><li>Teamwork and Collaboration: Foster a positive team environment using Google Workspace for communication. Collaborate with colleagues to share best practices and resolve customer issues. Participate in team meetings to enhance skills and knowledge.</li></ul>Qualifications:<ul><li>Excellent English verbal and written communication skills</li><li>Strong problem-solving and decision-making abilities</li><li>Customer-centric attitude with a focus on providing exceptional service</li><li>Ability to work effectively under pressure and manage multiple tasks simultaneously</li><li>Proficient in computer skills and comfortable using CRM systems</li><li>Previous experience in customer service is preferred but not required</li><li>High school diploma or equivalent</li></ul>Remote Work Requirements:<ul><li>Personal computer with up-to-date operating system and security software</li><li>High-quality headset with noise-canceling capabilities</li><li>Fast and reliable internet connection (minimum 10 Mbps download, 5 Mbps upload)</li><li>Quiet, dedicated workspace free from distractions</li><li>Ability to maintain a professional work environment at home</li><li>Self-motivation and discipline to work independently</li><li>Familiarity with remote collaboration tools such as Google for meetings</li><li>Proficiency in using Google Drive for information sharing and report uploads</li></ul>Additional Considerations:<ul><li>Remote workers will not be required to keep their cameras on during meetings but should be prepared to turn them on via Google Meetings if requested by management for quick check-ins.</li><li>Employees must adhere to a scheduled break schedule throughout their shifts.</li><li>Strong time management skills are essential to ensure punctuality and reliability in a remote setting.</li></ul>Job Type: Full-time

Remote Customer Service Agent

Trendyol

<div><div><div>About the Team</div><div>
At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together &mdash; as individuals and as a team.</div><div></div><div> 
As a Customer Service Agent for Contact Handling, you'll be on the front lines, providing prompt and professional support to our customers through live chat. You will be responsible for resolving a wide range of inquiries efficiently, escalating complex issues when necessary, and maintaining a high level of accuracy and quality in every interaction. Your ability to manage multiple chats simultaneously while following company guidelines will be key to ensuring a positive customer experience.</div></div>
<div><div><h3 class="jobSectionHeader">Responsibilities</h3><ul><li><ul><li>
Respond to customer inquiries via live chat promptly and professionally</li><li>
Resolve issues efficiently or escalate when needed</li><li>
Manage multiple chats while maintaining accuracy and quality</li><li>
Log interactions and updates accurately in the system</li><li>
Follow company guidelines and communication standards</li><li>
Collaborate with internal teams to address customer needs</li><li>
Meet performance targets (e.g., response time, CSAT)</li><li>
Stay informed about products, services, and policies</li><li>
Report recurring issues or trends to supervisors</li><li>
Handle customer data with care and maintain confidentiality</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">Expected Qualifications</h3><ul><li><ul><li>
Previous experience in a customer service role, preferably in live chat or digital support channels</li><li>
Excellent written communication skills in English, with strong grammar, spelling, and tone appropriate for professional customer interaction</li><li>
Typing speed and accuracy suitable for handling multiple chats simultaneously</li><li>
Customer-focused mindset, with the ability to handle inquiries efficiently and empathetically</li><li>
Problem-solving skills to resolve issues quickly and effectively within the chat environment</li><li>
Ability to multitask and stay organized in a high-volume, fast-paced setting</li><li>
Team player with good interpersonal skills and a collaborative attitude</li><li>
Flexible and adaptable, with a willingness to learn and respond to changes in processes or customer needs</li></ul></li></ul></div></div>
<div><div>What We Offer</div><ul><li>Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.</li><li>Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.</li><li>A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.</li><li>Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.</li><li>Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.</li></ul><div></div><div> 
Take the Next Step</div><div>
If this role excites you, apply today, we look forward to taking the next step with you.</div><div>
Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.</div></div></div>

Customer Service Agents for Contact Handling (Saudi Nationals Only)

NAOS Solutions

<div>NAOS CX is Hiring -Customer Service Agent (Email and Voice Customer Service Agent)
Location: On-Site &ndash; Maadi, Cairo 
 Employment Type: Full-Time
Why Join NAOS CX?
At NAOS CX, we believe customer experience is everything. By joining us, you will:<ul><li>
Work with a leading US-based e-commerce platform (Electrical Gadgets)</li><li>
Gain international exposure and build a global career in customer support</li><li>
Enjoy competitive pay, career growth opportunities, and a supportive team</li></ul> 
Role Overview
We are hiring Customer Service Agents to handle:<ul><li>
70% Emails</li><li>
30% Calls</li></ul>
You will assist customers, resolve issues, and ensure smooth, professional communication.
Key Responsibilities<ul><li>
Handle inquiries via email and calls</li><li>
Provide accurate product and service information</li><li>
Resolve concerns and follow up efficiently</li><li>
Log interactions in the system</li><li>
Deliver high-quality service and meet KPIs</li></ul> 
Requirements<ul><li>
English: C1</li><li>
1+ year experience in a US campaign (customer service)</li><li>
Strong email writing skills a must</li><li>
Graduates, dropouts, or gap-year students welcome (no undergraduates)</li><li>
On-site in Maadi &ndash; Night shifts (start 3:00 or 4:00 PM Cairo time)</li><li>
Egyptians</li></ul> 
Working Hours &amp; Schedule<ul><li>
9 hours (including 1.5 hr break)</li><li>
2 rotational days off per week</li><li>
Fixed US night shifts (3:00 or 4:00 PM Cairo time)</li></ul>
Compensation &amp; Benefits
Total Package: EGP 17,500<ul><li>
Base Salary: EGP 13,000</li><li>
Attendance Bonus: EGP 2,000</li><li>
KPI Bonus: EGP 2,500</li><li>
Transportation Allowance: EGP 1,100</li></ul>
Training Allowance (based on experience):<ul><li>
5 Days = EGP 1,000</li><li>
10 Days = EGP 2,000</li></ul>
Other Benefits:<ul><li>
Social &amp; Medical Insurance</li><li>
Overnight transportation allowance</li></ul> 
Recruitment Process<ul><li>
First Interview &ndash; Online or On-Site</li><li>
Writing Skills Assessment</li><li>
Final Interview &ndash; On-Site in Maadi</li></ul> 
Kickstart your career with NAOS CX &ndash; Apply Now!</div>

Back office Email and Voice Customer Service

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Customer Service Agents for Contact Handling (Saudi Nationals Only)

Back office Email and Voice Customer Service