customer care agent

A-Better Heat & Air Conditioning

Job Overview A-Better Heat &amp; Air Conditioning is a trusted provider of heating, ventilation, and air conditioning services, committed to delivering outstanding customer care. We are seeking a dedicated and articulate Live Chat Agent to join our dynamic team. The ideal candidate will be the first point of contact for our online customers, providing timely and professional support to resolve inquiries and enhance customer satisfaction. This is a Full-Time position based in Oklahoma City, Oklahoma, United States, offering a competitive wage and the opportunity to be a key part of our customer service function. Key Details: • Job Title: Live Chat Agent • Employment Type: Full-Time • Location: Oklahoma City, Oklahoma, United States • Salary: $29 - $42 USD per hour Responsibilities • Engage with customers via live chat to answer questions, provide information, and resolve issues in a professional and efficient manner. • Provide accurate information about our heating, ventilation, and air conditioning services, including maintenance plans, repairs, and installations. • Assist customers with scheduling service appointments and consultations with our technical team. • Identify customer needs to recommend appropriate services and generate potential sales leads. • Troubleshoot basic customer problems and guide them through initial diagnostic steps. • Maintain detailed and accurate records of all customer interactions within our CRM system. • Escalate complex inquiries or complaints to the relevant department or senior team members for resolution. • Work collaboratively with the wider team to ensure a seamless and positive customer experience. • Meet and exceed performance targets related to response times, customer satisfaction, and lead generation. Qualifications • Proven experience in a customer-facing role, such as live chat support, customer service, or a contact centre environment. • Exceptional written communication skills, with a strong command of UK-English grammar, spelling, and punctuation. • Excellent typing speed and a high degree of accuracy. • The ability to multi-task effectively, managing several chat conversations simultaneously without compromising on quality. • Strong problem-solving skills and a customer-centric mindset. • Proficiency in using computers and familiarity with CRM software and digital communication platforms. • A proactive and self-motivated attitude, with the ability to work both independently and as part of a team. • Experience in the HVAC or a related trade industry is desirable but not essential. Benefits • A competitive hourly wage. • Opportunities for ongoing training and professional development. • A positive and supportive team environment where your contributions are valued.

Live Chat Agent

Crowe llp

Live Chat Agent provides real-time support to customers through online chat platforms. They answer questions, resolve issues, and ensure customers have a positive experience while maintaining professionalism and efficiency.  <h3>Live Chat Agent Job Description</h3>  Job Title: Live Chat Agent Job Summary:We are looking for a customer-focused Live Chat Agent to provide prompt and professional support through live chat. The ideal candidate has excellent written communication skills, strong problem-solving abilities, and a commitment to delivering outstanding customer service. Key Responsibilities: Respond to customer inquiries through live chat in a timely and professional manner.Assist customers with orders, account information, billing questions, and general product or service inquiries.Troubleshoot basic technical issues and escalate complex cases when necessary.Maintain accurate records of customer interactions and resolutions.Provide accurate information about company products, services, and policies.Follow communication guidelines and quality standards.Meet performance metrics such as response time, customer satisfaction, and resolution rate.Collaborate with team members and other departments to resolve customer concerns.  Qualifications: High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).Previous experience in customer service, live chat, or call center support is an advantage.Excellent written English and grammar skills.Strong typing and computer skills.Ability to multitask and manage multiple chat conversations simultaneously.Strong attention to detail and problem-solving skills.Proficiency with Microsoft Office and customer support software.Reliable internet connection for remote positions.  Preferred Skills: Excellent communication and interpersonal skills.Strong organizational and time-management abilities.Ability to remain calm and professional under pressure.Positive attitude and customer-first mindset.Ability to work independently and as part of a team.  Work Environment: Remote, hybrid, or office-based depending on company needs.Full-time or part-time schedules may be available.Flexible shifts, including evenings, weekends, and holidays, may be required.

Southern Hills Hospital and Medical Center

<div>Hourly Wage Estimate: $15.46 - $23.19 / hour 
Learn more about the benefits offered for this job. 
The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.
Schedule: Monday - Friday 1030am-8pm CST
Do you have the career opportunities as a Remote Customer Service Call Center Agent you want with your current employer? We have an exciting opportunity for you to join Work from Home which is part of the nation's leading provider of healthcare services, HCA Healthcare.
See what a day in the life is like for a Patient Customer Advisor, click the link below.<h5 class="jobSectionHeader">
Day in the Life - Candace - Customer Service Rep</h5>
This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5> 
<h5 class="jobSectionHeader"> 
The Customer Service Call Center Agent handles account inquiries via inbound and outbound calls from patients, guarantors, or other third parties to review account information, take appropriate actions in various systems to resolve inquiries, and secure payment on outstanding account balances. This role requires the ability to learn and work in multiple account systems/applications. 
In this role you will:<ul><li> 
Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures</li><li>
Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances</li><li>
Document patient inquiry and actions taken into the appropriate systems</li><li>
Update or add insurance information and/or patient demographic information and request rebill</li><li>
Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods</li><li>
Escalate patient complaints to the appropriate individual/department based on the nature of the issue</li><li>
Create a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude</li><li>
Follow all Parallon Customer Service Organization (CSO) guidelines and policies
</li><li>Meet and maintain established departmental performance metrics for production and quality</li><li>
Adhere to all compliance guidelines</li><li>
Maintain working knowledge of workflow, systems, and tools used in the department</li></ul> 
Qualifications that you will need:<ul><li> 
Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales, or client manager role
</li><li>Previous call center experience preferably in a healthcare environment preferred</li><li>
Ability to work a minimum of 90% of your day on the phone uninterrupted</li></ul></h5><h5 class="jobSectionHeader">
Benefits</h5>
Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li>
Wellbeing support, including free counseling and referral services</li><li>
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li>
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li>
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li>
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Remote Customer Service Call Center Agent opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Customer Service Call Center Agent

St. Marks Hospital

<div>Schedule: Monday - Friday 1030am-8pm CST
Do you have the career opportunities as a Remote Customer Service Call Center Agent you want with your current employer? We have an exciting opportunity for you to join Work from Home which is part of the nation's leading provider of healthcare services, HCA Healthcare.
See what a day in the life is like for a Patient Customer Advisor, click the link below.<h5 class="jobSectionHeader">
Day in the Life - Candace - Customer Service Rep</h5>
This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5> 
<h5 class="jobSectionHeader"> 
The Customer Service Call Center Agent handles account inquiries via inbound and outbound calls from patients, guarantors, or other third parties to review account information, take appropriate actions in various systems to resolve inquiries, and secure payment on outstanding account balances. This role requires the ability to learn and work in multiple account systems/applications. 
In this role you will:<ul><li> 
Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures</li><li>
Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances</li><li>
Document patient inquiry and actions taken into the appropriate systems</li><li>
Update or add insurance information and/or patient demographic information and request rebill</li><li>
Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods</li><li>
Escalate patient complaints to the appropriate individual/department based on the nature of the issue</li><li>
Create a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude</li><li>
Follow all Parallon Customer Service Organization (CSO) guidelines and policies
</li><li>Meet and maintain established departmental performance metrics for production and quality</li><li>
Adhere to all compliance guidelines</li><li>
Maintain working knowledge of workflow, systems, and tools used in the department</li></ul> 
Qualifications that you will need:<ul><li> 
Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales, or client manager role
</li><li>Previous call center experience preferably in a healthcare environment preferred</li><li>
Ability to work a minimum of 90% of your day on the phone uninterrupted</li></ul></h5><h5 class="jobSectionHeader">
Benefits</h5>
Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li>
Wellbeing support, including free counseling and referral services</li><li>
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li>
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li>
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li>
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Remote Customer Service Call Center Agent opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

West Valley Medical Group

Stratus Hydration, Inc.

Job Title: Live Chat Agent Company: Stratus Hydration, Inc. Location: Houston, Texas, United States Employment Type: Full-Time Salary: USD $70,720 - $79,040 per annum Job Overview Stratus Hydration, Inc. is a forward-thinking organisation dedicated to providing innovative hydration solutions for health-conscious consumers. We are seeking a motivated and articulate Live Chat Agent to join our customer-focused team. In this role, you will be the first point of contact for our customers, offering exceptional support and guidance on our range of products designed to enhance hydration and promote overall wellness. The ideal candidate will be a superb communicator with a passion for the health and wellness industry and a commitment to delivering an outstanding customer experience. Responsibilities * Engage with customers via live chat to answer enquiries in a professional, friendly, and timely manner. * Provide comprehensive information about our hydration products, their features, and their benefits for an active lifestyle. * Assist customers with placing orders, tracking deliveries, and processing returns or exchanges. * Effectively troubleshoot and resolve customer issues to ensure a high level of satisfaction and retention. * Develop and maintain an expert level of product knowledge to address all customer questions accurately. * Actively listen to and collect customer feedback, sharing valuable insights with the wider team to support continuous improvement. * Uphold the company's brand voice and commitment to quality and sustainability in every interaction. Qualifications * Proven experience in a customer service role, with direct experience using live chat platforms being highly advantageous. * Exceptional written communication skills in English, with impeccable grammar, spelling, and punctuation. * Strong problem-solving abilities and the capacity to think critically to find effective solutions for customers. * A genuine interest in health, wellness, and fitness. * Excellent organisational skills with the ability to manage multiple conversations simultaneously without compromising on quality. * Proficiency in using customer service software and CRM systems. * A proactive and positive attitude with a strong desire to help others.

Live chat agent

Sunrise Hospital & Medical Center

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