customer care agent

KONE

<div>
 
 
 Certified as a Top Employer
 
 
 
 , KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency &mdash; putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing.
 
 
 
 
 
 It's time to make a move. Join our flow
 
 
 
 
 We are looking for an
 
 energetic and enthusiastic Customer Care Agent
 
 to join our team in the Jeddah office. This role serves as the main point of contact for external customers and specializes in callouts, inbound customer queries, and outbound customer calls. In addition, the agent plays a vital role in supporting 24/7 operations and assisting the local team with key business applications and reporting.
 
 
 
 
 What will you do?
 
 
 
 
 
 Callout handling:
 
 
 
 <ul>
 <li>
 Accountable to manage various types of contacts: alarm calls, test calls, customer calls including callouts &amp; case registrations, outbound calls and technician calls.
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 Callouts &ndash; from customer call to dispatch and closing the case.
 </li>
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 Accountable to identify safety situations and manage them by giving the adequate safety instructions as described in the global safety procedures. Customer Care Agent shows empathy, is aware about customer feeling in such situation and provides adequate safety advice to calm the passenger.
 </li>
 <li>
 Accountable to support supervisors in following up open callouts and make sure that technicians back-report open jobs. Specific reports on open jobs are available on Supervisor reports.
 </li>
 <li>
 Accountable to immediately connect the customer to the right person in the KONE organization, in case of any request not related to unplanned maintenance. If the KONE responsible person is not immediately found, the agent is accountable to pass the message of the customer to the responsible person, and to ensure the responsible person will contact the customer back.
 
 
 </li>
 </ul>
 
 Inbound:
 
 
 
 <ul>
 <li>
 Receive and resolve queries and complaints.
 </li>
 <li>
 Follow up internally if necessary.
 </li>
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 Communicate resolution to customer.
 </li>
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 Identify possible leads from customer cases coming e.g. through web and assign those to the sales organization.
 
 
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 </ul>
 
 Outbound call handling:
 
 
 
 <ul>
 <li>
 Conduct transactional surveys after a callout or project (e.g. customer satisfaction survey).
 </li>
 <li>
 Support local marketing in different customer contacting initiatives such as campaigns, etc.
 </li>
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 Nurse core 3 VA clients (annual contacting).
 
 
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 </ul>
 
 24/7 Service Monitoring &amp; Operational Support:
 
 
 
 <ul>
 <li>
 Monitor and manage 24/7 customer service operations, ensuring availability and responsiveness across all shifts.
 </li>
 <li>
 Support the operations team with:
 </li>
 <li>
 Report preparation and data tracking.
 </li>
 <li>
 KFM (KONE Field Mobility) application.
 </li>
 <li>
 Intune installation and access support.
 </li>
 <li>
 Other relevant KONE digital tools and applications as needed.
 
 
 </li>
 </ul>
 
 
 Are you the one?
 
 
 
 
 <ul>
 <li>
 Bachelor or Diploma Degree holder.
 </li>
 <li>
 Minimum two years of customer service experience.
 </li>
 <li>
 Excellent communication, customer management, and IT skills.
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 <li>
 Stress tolerant and detailed focus.
 </li>
 <li>
 Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service.
 </li>
 <li>
 Fluency in English and Arabic is a must.
 
 
 </li>
 </ul>
 
 
 What do we offer?
 
 
 
 
 <ul>
 <li>
 Great dynamic team promoting a collaborative environment.
 </li>
 <li>
 Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
 </li>
 <li>
 Comprehensive learning and development programs covering a wide range of professional skills.
 </li>
 <li>
 Engaging job with position description and clear targets.
 </li>
 <li>
 Regular feedback through performance discussions.
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 Opportunities for individual development.
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 Mentoring and coaching programs.
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 Flexibility, trust and respect.
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 Value-based culture, behaviors and ethics.
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 Sustainability and innovation.
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 <li>
 Working for a successful organization.
 
 
 </li>
 </ul>
 
 At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
 
 
 
 Read more on
 
 
 
 www.kone.com/careers
 
 
 
</div>

Customer Care Agent

Al Jazirah Vehicles Agencies Co. Ltd.

<div>
 
 
 Job Purpose:
 
 
 
 
 
 <ul>
 <li>
 To provide and promote a professional, high-quality, front-line customer focused telephone service to all AJVA customers for various purposes, including but not limited to, answering queries and questions, handling complaints, troubleshoot problems, providing product information and performing telephonic and internet sales function within and ensuring customer satisfaction within the AJVA&rsquo;s policies, procedure, and objectives.
 </li>
 </ul>
 
 
 
 
 
 KEY ACCOUNTABILITIES &amp; ACTIVITIES:
 
 
 
 
 
 <ul>
 <li>
 Follow the day-to-day operations related to own job to ensure continuity of work.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices taking into account &lsquo;international best practice&rsquo;, improvement of business processes, cost reduction and productivity improvement.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Assist in the preparation of timely and accurate reports of connection center to meet company and department requirements, policies and standards.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Responsible for being first point of contact for all customers in order to ensure high quality service delivered and maximum customer satisfaction is achieved.
 </li>
 </ul>
 
 
 
 <ul>
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 Build and maintain long-term relationships with inquiring and/or buying customers through phone calls, emails and social media&hellip; to ensure sustained and increased sales and revenues.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ensure that all calls and complaints from customers (including MCI) are dealt with prompt and resolved on-time within AJVA&rsquo;s agreed policies, procedures and standards.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Record and maintain customer information and feedback on CRM system in comprehensible manner and forward the queries of immediate attention to the concern department personnel.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Coordinate and follow-up with the concern departments for the feedback on the customer concerns and queries forwarded to them.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Support &amp; On-time Execute
 
 &ldquo;Guaranteeing Customer Satisfaction &amp; Loyalty&rdquo;
 
 programs as per defined AJVA &amp; FORD standards and policies.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
 </li>
 </ul>
 
 
 
 
 
 JOB SPECIFICATIONS:
 
 
 
 
 
 <ul>
 <li>
 0-2 years relevant experience in a related field or industry
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 High School Certificate with preferably a Diploma in Sales, Marketing or any other related field
 </li>
 </ul>
 
 
</div>

Experts Communication

Experts Communication is looking for a Customer Support Agent to join our dynamic team. The ideal candidate should have at least 1 year of experience in a call center or customer service role, with excellent communication, problem-solving, and sales skills.Salary: 40,000 - 50,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AMNote: Freshers with good English Communication skills are encouraged to apply.Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilitiesHandle inbound and outbound calls professionally Communicate effectively to provide information, support, and sales assistance Resolve customer inquiries and complaints efficiently Meet and exceed monthly sales and performance targets Maintain accurate records of interactions and follow-ups Ensure customer satisfaction and build strong relationshipsRequirements&#10004; Minimum 1 year of call center/customer service experience &#10004; Strong verbal &amp; written communication skills &#10004; Ability to handle objections and close sales confidently &#10004; Self-motivated, target-driven, and eager to learn &#10004; Ability to work the night shift (7:00 PM &ndash; 4:00 AM)Benefits5 working days (Saturday &amp; Sunday off) Competitive salary &amp; performance-based growth (evaluated every 4 months)Health Insurance Annual picnic &amp; dinner Monthly company-paid dinnersAnnual picnic &amp; dinnerKickstart your career with Experts Communication and grow in a professional, fast-paced environment!Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Agent

RTC-1 Employment Services

The Role
 Position Title: Customer Service Agent Employment Type: Full Time Salary: 9K AED all-inclusive depending on experience and qualifications Benefits: Annual flight ticket for self and annual bonus Job Location: Dubai, UAE About the Client: A global supplier of sustainable aluminium window, door, and façade systems in Dubai. Job Description: • Coordinate customer orders, deliveries, and shipment schedules across departments. • Manage ERP data entry, shipping documentation, and order tracking. • Follow up with warehouse and purchasing teams on dispatches and ETAs. • Handle import/export procedures and maintain accurate logistics records.
 
Requirements
 Qualifications: • Open to Arabic speakers, only aged 37 and below • Bachelor’s degree in Management, Customer Service, or related field • At least 2 years of UAE experience in the same role within aluminum / metal / logistics of building materials industry • Knowledge of ERP systems, import/export documentation, and shipping regulations. How to Apply: Send your CV in word format to: LOGISTICS1809 AT GMAIL DOT COM and use “Customer Service Agent” as email subject
 
About the company
 RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

Customer Service Agent

Maxmak Solutions

We&rsquo;re currently seeking a customer sales agent for our UK-based Sales and Services Company. We need responsible, punctual and loyal towards job. Males and females both can apply. Experience &amp; Fresh can also apply Salary: 30k up to 100k + incentive &amp; Commission Working Hours: 3:00pm &ndash; 12:00am Office location: XX Block DHA Phase 3.Job Types: Full-time, FresherPay: Rs30,000.00 - Rs100,000.00 per monthWork Location: In person

Customer service agent

Rishi Pipes & Tubes Pvt. Ltd.

Position: Customer Service Agent Location: Dubai, UAE Salary: AED 3,000 &ndash; 3,500 + Commission (up to AED 3,000 per month based on performance)About the Company: A leading meal plan provider in the UAE offering customized healthy meal plans designed to meet diverse lifestyle and dietary goals. The company focuses on providing high-quality service, timely delivery, and exceptional customer satisfaction.Job Description: We are looking for an enthusiastic Customer Service Agent to handle client interactions and ensure a smooth customer experience. The ideal candidate must have prior experience working in meal plan companies and possess strong communication and sales skills.Key Responsibilities:<ul><li>Handle customer inquiries through calls and WhatsApp.</li><li>Upsell and cross-sell meal plans and related services.</li><li>Coordinate with the operations and logistics teams regarding client orders and delivery updates.</li><li>Maintain accurate client records and ensure a high level of customer satisfaction.</li><li>Resolve customer issues efficiently and professionally.</li></ul>Requirements:<ul><li>Experience in a meal plan company is mandatory.</li><li>Strong communication and interpersonal skills.</li><li>Proven ability in upselling and cross-selling.</li><li>Excellent coordination and follow-up skills.</li><li>Proficient in handling customer communication channels.</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED3,500.00 per monthApplication Question(s):<ul><li>Have you previously worked in a customer service role for a meal plan company?</li><li>Have you handled client inquiries related to meal subscriptions, delivery issues, or plan changes?</li><li>Are you experienced in using WhatsApp and phone calls to manage customer communication in a meal plan business?</li><li>Have you been responsible for coordinating with kitchen, operations, or delivery teams to resolve client concerns or requests?</li><li>Are you comfortable with a salary of AED 3,000&ndash;3,500 (depending upon experience) plus commissions?</li></ul>

HRCONSOL

Position: Customer Service Agent &ndash; Health Product Campaign Location: Karachi, Pakistan (On-site) Number of Positions: 30 Salary Range: PKR 80,000 &ndash; 110,000 + Benefits Employment Type: Full-Time Joining: ImmediateAbout the RoleHRCONSOL is hiring energetic and customer-focused Customer Service Agents for our top Health Tech client in Karachi. You&rsquo;ll be part of a dynamic team driving inbound and outbound awareness and product campaigns &mdash; connecting customers to healthcare solutions that truly make an impact.If you have prior experience in health-related campaigns, strong communication skills in English &amp; Urdu, and love interacting with people &mdash; this role is for you!Key Responsibilities<ul><li>Handle inbound &amp; outbound calls and WhatsApp chats to connect customers with doctors for consultations.</li><li>Manage the end-to-end 6&ndash;7 step protocol with customers &mdash; from order placement and confirmation calls to post-service feedback.</li><li>Ensure accurate, empathetic, and professional communication at all times.</li><li>Maintain updated and precise customer records in CRM systems.</li><li>Meet and exceed KPIs for call handling, quality, and customer satisfaction.</li><li>Collaborate with team members to improve campaign outcomes and service efficiency.</li><li>Share feedback and insights to enhance the customer experience.</li></ul>Required Education<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Health Sciences, or related field.</li><li>Intermediate-qualified candidates with exceptional call center experience are also encouraged to apply.</li></ul>Experience &amp; Skills<ul><li>1&ndash;3 years of experience in customer service or contact centers (preferably with Ibex or other reputable BPOs).</li><li>Prior exposure to health or wellness campaigns is mandatory.</li><li>Excellent communication in English &amp; Urdu (verbal &amp; written).</li><li>Strong interpersonal skills, empathy, and customer-centric mindset.</li><li>Ability to handle high call volumes while maintaining professionalism.</li><li>Proficiency in CRM and call center software.</li></ul>How to Apply:Send your resume to jobs@hrconsol.com with the subject line &ldquo;Customer Service Agent &ndash; Health Campaign&rdquo;.Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Customer Service Agent – Health Product Campaign

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Customer Service Agent – Health Product Campaign