customer care agent

Regency Fleets

About UsRegency Fleets is a leading car rental and leasing company in Qatar, known for its professional service and commitment to customer satisfaction. We provide mobility solutions for individuals and corporate clients, ensuring quality, reliability, and customer care at every stage.Job SummaryWe are seeking a motivated CRM Agent to join our customer service team. The role involves managing customer inquiries through calls and social media, assisting both the rental and service departments, and ensuring customer issues are addressed efficiently and professionally.Key Responsibilities<ul><li>Handle incoming and outgoing calls for the Rental and Service departments.</li><li>Respond to customer inquiries, complaints, and feedback through phone, email, and social media (Facebook, Instagram, TikTok, Google).</li><li>Monitor and manage social media interactions and messages.</li><li>Ensure timely issue resolution and escalate cases when required.</li><li>Follow up with clients to ensure complaints are resolved and service expectations are met.</li><li>Send customer surveys, collect feedback, and prepare simple reports.</li><li>Support the CRM and operations teams with day-to-day communication and coordination.</li></ul>Requirements<ul><li>Arabic and English fluency is mandatory.</li><li>Suitable for beginners or intermediate-level candidates with customer service interest or experience.</li><li>Good communication and interpersonal skills.</li><li>Basic computer knowledge (MS Office, email, data entry).</li><li>Experience in customer service, call center, or rental industry is an advantage.</li><li>Valid Qatar ID and transferable visa preferred.</li></ul>Job Type: Full-time

CRM Agent

State Farm

<div>Benefits: 
<ul><li>License Reimbursement</li>
<li>401(k)</li>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Flexible schedule</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul> 
ROLE DESCRIPTION: 
As a Customer Relations Representative - State Farm Agent Team Member with Cheryl Granger - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
 
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
 
 
RESPONSIBILITIES:
 
<ul><li>Manage customer inquiries and resolve issues.</li>
<li>Maintain customer records and update information as needed.</li>
<li>Assist with customer retention strategies.</li>
<li>Coordinate with other departments to ensure customer satisfaction.</li>
</ul>QUALIFICATIONS: 
<ul>
<li>Communication and problem-solving skills.</li>
<li>Experience in customer service preferred.</li>
<li>Ability to handle high-stress situations calmly.</li></ul></div>

Customer Relations Representative - State Farm Agent Team Member

Kafu Facility Management

We are seeking dedicated, professional and customer-focused Arabic-speaking Customer Service Agent to join our growing support team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints and providing exceptional service across various communication channels.Key Responsibilities:<ul><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns</li><li>De-escalate situations involving dissatisfied customers, offering patient assistance and support</li><li>Call clients and customers to inform them about the company&rsquo;s new products, services and policies</li><li>Guide callers through troubleshooting, navigating the company site or using the products or services</li><li>Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items</li><li>Collaborate with other call center professionals to improve customer service</li><li>Help to train new employees and inform them about the company&rsquo;s customer management policies</li><li>Microsoft Office Skills</li></ul>Requirements:<ul><li>Fluency in Arabic is mandatory.</li><li>Previous experience in a customer service or call center environment is preferred.</li><li>Excellent communication, interpersonal and problem-solving skills.</li><li>Ability to work in a fast-paced environment and handle high call/chat volumes.</li><li>Strong computer skills and proficiency in using CRM tools or call center software.</li><li>Willingness to work in shifts, including evenings, weekends, and holidays (if applicable).</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR10,000.00 per monthExperience:<ul><li>Customer Service Agent: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Customer Service Agent (Arabic Speaking)

Vogue Hospitality

MALAYAM - HINDI - ENGLISH Speaker customer service agent only!Duties and Responsibilities of a Customer Service Agent<ul><li>Respond to Customer Inquiries</li><li>Handle incoming calls, emails, live chats, or social media messages promptly and professionally.</li><li>Provide accurate, valid, and complete information based on company policies and products.</li><li>Resolve Complaints and Issues</li><li>Listen actively to customer concerns.</li><li>Identify and troubleshoot problems, escalating unresolved issues to the appropriate departments when necessary.</li><li>Follow up to ensure resolution and customer satisfaction.</li><li>Process Orders and Requests</li><li>Assist customers with placing, modifying, or canceling orders.</li><li>Ensure all transactions are recorded correctly in the company system.</li><li>Maintain Customer Records</li><li>Update and manage customer profiles with accurate contact details and interaction history.</li><li>Document all communications and actions taken during customer interactions.</li><li>Promote Products and Services</li><li>Inform customers about new products, promotions, or additional services.</li><li>Upsell or cross-sell when appropriate to meet customer needs and company goals.</li><li>Collaborate with Other Departments</li><li>Work closely with sales, technical support, logistics, and other teams to resolve issues efficiently.</li><li>Share customer feedback to help improve products and services.</li><li>Follow Company Procedures</li><li>Adhere to standard operating procedures, quality standards, and compliance requirements.</li><li>Protect customer privacy and handle sensitive information securely.</li><li>Meet Performance Metrics</li><li>Achieve targets related to response time, resolution time, customer satisfaction, and call handling.</li><li>Participate in regular training to improve knowledge and performance.</li><li>Handle Returns and Refunds</li><li>Assist customers with return processes, refund requests, and warranty claims, in line with company policies.</li><li>Maintain a Positive Brand Image</li><li>Represent the company in a friendly, empathetic, and professional manner at all times.</li></ul>Job Type: Full-timePay: From QAR2,500.00 per month

customer center agent

Eduramp Learning Services pvt ltd

Interested candidates can directly wtsapp their cv to me on - 501365831We are looking for a Customer Service Agent with prior experience in meal plan companies to join our teamLocation: Dubai &ndash; Dubai Investment Park (DIP )Salary: AED 3,000 &ndash; 3,500 + commissionsIndustry: Health &amp; Wellness / Food &amp; Beverage (Meal Plan Services)Nationality: Philippines Key Responsibilities:Handle customer queries via calls &amp; WhatsApp Upsell and cross-sell meal plans to increase sales revenue Coordinate with operations/logistics teams for smooth order management Maintain accurate client records and databases Ensure excellent customer service and supportRequirements:Must have prior experience in a meal plan company (mandatory)Strong communication &amp; sales skillsCustomer-focused with ability to multitaskBased in Dubai, ready to work in DIP locationWhat we offer: Fixed salary of AED 3,000 &ndash; 3,500Attractive commission structureGrowth opportunities within the meal plan industryJob Type: Full-timePay: AED2,000.00 - AED3,500.00 per monthApplication Question(s):<ul><li>Do you have prior work experience in a meal plan company? (Yes/No)</li></ul>

Customer Service Agent

Job description:<ul><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns</li><li>De-escalate situations involving dissatisfied customers, offering patient assistance and support</li><li>Call clients and customers to inform them about the company&rsquo;s new products, services and policies</li><li>Guide callers through troubleshooting, navigating the company site or using the products or services</li><li>Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items</li><li>Collaborate with other call center professionals to improve customer service</li><li>Help to train new employees and inform them about the company&rsquo;s customer management policies</li><li>Microsoft Office Skills</li></ul>Requirements:<ul><li>Fluent in Arabic (spoken and written) &ndash; Essential</li><li>Good command of English &ndash; Preferred or required depending on business needs</li><li>Previous experience in a call center or customer service role is an advantage</li><li>Excellent communication and interpersonal skills</li><li>Patience, empathy and ability to handle pressure</li><li>Basic computer and typing skills</li><li>Ability to work in shifts, including weekends and holidays, if required</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR10,000.00 per monthApplication Question(s):<ul><li>Are you ready to join immediately with N O C?</li></ul>Experience:<ul><li>Call Center Agent: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Call Center Agent - Arabic Speaking

NAOS Solutions

<div>NAOS CX is Hiring -Customer Service Agent (Email and Voice Customer Service Agent)
Location: On-Site &ndash; Maadi, Cairo 
 Employment Type: Full-Time
Why Join NAOS CX?
At NAOS CX, we believe customer experience is everything. By joining us, you will:<ul><li>
Work with a leading US-based e-commerce platform (Electrical Gadgets)</li><li>
Gain international exposure and build a global career in customer support</li><li>
Enjoy competitive pay, career growth opportunities, and a supportive team</li></ul> 
Role Overview
We are hiring Customer Service Agents to handle:<ul><li>
70% Emails</li><li>
30% Calls</li></ul>
You will assist customers, resolve issues, and ensure smooth, professional communication.
Key Responsibilities<ul><li>
Handle inquiries via email and calls</li><li>
Provide accurate product and service information</li><li>
Resolve concerns and follow up efficiently</li><li>
Log interactions in the system</li><li>
Deliver high-quality service and meet KPIs</li></ul> 
Requirements<ul><li>
English: C1</li><li>
1+ year experience in a US campaign (customer service)</li><li>
Strong email writing skills a must</li><li>
Graduates, dropouts, or gap-year students welcome (no undergraduates)</li><li>
On-site in Maadi &ndash; Night shifts (start 3:00 or 4:00 PM Cairo time)</li><li>
Egyptians</li></ul> 
Working Hours &amp; Schedule<ul><li>
9 hours (including 1.5 hr break)</li><li>
2 rotational days off per week</li><li>
Fixed US night shifts (3:00 or 4:00 PM Cairo time)</li></ul>
Compensation &amp; Benefits
Total Package: EGP 17,500<ul><li>
Base Salary: EGP 13,000</li><li>
Attendance Bonus: EGP 2,000</li><li>
KPI Bonus: EGP 2,500</li><li>
Transportation Allowance: EGP 1,100</li></ul>
Training Allowance (based on experience):<ul><li>
5 Days = EGP 1,000</li><li>
10 Days = EGP 2,000</li></ul>
Other Benefits:<ul><li>
Social &amp; Medical Insurance</li><li>
Overnight transportation allowance</li></ul> 
Recruitment Process<ul><li>
First Interview &ndash; Online or On-Site</li><li>
Writing Skills Assessment</li><li>
Final Interview &ndash; On-Site in Maadi</li></ul> 
Kickstart your career with NAOS CX &ndash; Apply Now!</div>

English Customer Service (Email and Voice)

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