customer care agent

Chic Homz 

Main Tasks:<ul><li>Respond to customer Inquiries on social media, WhatsApp and Phone calls &ldquo;both in Arabic &amp; English&rdquo;</li><li>Help customer with the best choices from the collection of items within the store</li><li>Place the order for customers upon need</li><li>Confirm orders &lsquo;details placed by customers and send to the relevant vendors to start manufacturing process</li><li>Follow-up order delivery with the vendor ensuring all SLAs is met</li><li>Get client feedback upon order delivery</li><li>Share the progress reports daily and update the system with orders&rsquo; status.</li><li>Assist customers in selecting furniture products that meet their preferences, budget and space requirements.</li><li>Upsell additional products or accessories to maximize sales opportunities and meet revenue targets.</li></ul>Requirements:<ul><li>BSc/BA in business administration or relevant field.</li><li>Two years&rsquo; experience in customer care experience or call center.</li><li>Handle calls and social media.</li><li>Previous experience in furniture is preferred.</li><li>Previous experience in Saudi customers is preferred.</li><li>Passionate to learn and gain new knowledge.</li><li>Motivated person.</li><li>Quick learner.</li><li>Can work on Microsoft Excel and Word.</li><li>Have high multi-tasking skills.</li><li>Have high communication skills.</li><li>Can handle aggressive customers, complains and VIP clients</li><li>Generate new orders and revenues.</li></ul>Work Location: Maadi.Interested candidate please send your resume to menna.mahmoud@chichomz.com with subject Customer care Agent.Job Type: Full-timeApplication Question(s):<ul><li>What is your current &amp; expected salary?</li></ul>Experience:<ul><li>Customer Service: 1 year (Preferred)</li></ul>

Customer Care Agent

KONE

<div>Certified as a Top Employer , KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency &mdash; putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing.
It's time to make a move. Join our flow
We are looking for an energetic and enthusiastic Customer Care Agent to join our team in the Jeddah office. This role serves as the main point of contact for external customers and specializes in callouts, inbound customer queries, and outbound customer calls. In addition, the agent plays a vital role in supporting 24/7 operations and assisting the local team with key business applications and reporting. 
What will you do?
Callout handling:
<ul><li>Accountable to manage various types of contacts: alarm calls, test calls, customer calls including callouts &amp; case registrations, outbound calls and technician calls.
</li><li>Callouts &ndash; from customer call to dispatch and closing the case.
</li><li>Accountable to identify safety situations and manage them by giving the adequate safety instructions as described in the global safety procedures. Customer Care Agent shows empathy, is aware about customer feeling in such situation and provides adequate safety advice to calm the passenger.
 </li><li>Accountable to support supervisors in following up open callouts and make sure that technicians back-report open jobs. Specific reports on open jobs are available on Supervisor reports.
 </li><li>Accountable to immediately connect the customer to the right person in the KONE organization, in case of any request not related to unplanned maintenance. If the KONE responsible person is not immediately found, the agent is accountable to pass the message of the customer to the responsible person, and to ensure the responsible person will contact the customer back.
</li></ul>Inbound:
<ul><li>Receive and resolve queries and complaints.
</li><li>Follow up internally if necessary.
</li><li>Communicate resolution to customer.
</li><li>Identify possible leads from customer cases coming e.g. through web and assign those to the sales organization.
</li></ul>Outbound call handling:
<ul><li>Conduct transactional surveys after a callout or project (e.g. customer satisfaction survey).
</li><li>Support local marketing in different customer contacting initiatives such as campaigns, etc.
</li><li>Nurse core 3 VA clients (annual contacting).
</li></ul>24/7 Service Monitoring &amp; Operational Support:
<ul><li>Monitor and manage 24/7 customer service operations, ensuring availability and responsiveness across all shifts.
</li><li>Support the operations team with:
</li><li>Report preparation and data tracking.
</li><li>KFM (KONE Field Mobility) application.
</li><li>Intune installation and access support.
</li><li>Other relevant KONE digital tools and applications as needed.
</li></ul>Are you the one?
<ul><li>Bachelor or Diploma Degree holder.
</li><li>Minimum two years of customer service experience.
</li><li>Excellent communication, customer management, and IT skills.
</li><li>Stress tolerant and detailed focus.
</li><li>Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service.
</li><li>Fluency in English and Arabic is a must. 
 
</li></ul>What do we offer?
<ul><li>Great dynamic team promoting a collaborative environment.
</li><li>Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
</li><li>Comprehensive learning and development programs covering a wide range of professional skills.
</li><li>Engaging job with position description and clear targets.
</li><li>Regular feedback through performance discussions.
</li><li>Opportunities for individual development.
</li><li>Mentoring and coaching programs.
</li><li>Flexibility, trust and respect.
</li><li>Value-based culture, behaviors and ethics.
</li><li>Sustainability and innovation.
</li><li>Working for a successful organization.
</li></ul>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers</div>

Achha Foods

Order ManagementAnswer inbound calls and Online customer and take orders for a variety of dairy products.Accurately record customer orders in the company's order management system.Verify and confirm order details with customers to ensure precision.Customer ServiceAddress customer inquiries regarding product availability, pricing, and delivery schedules.Handle complaints and escalate unresolved issues to the appropriate department.Maintain a polite and professional tone with customers at all times.Product KnowledgeStay updated on the company's product catalog, including new launches and seasonal items.Provide customers with recommendations based on their needs.Coordination and CommunicationCommunicate order details to inventory and logistics teams to ensure timely fulfillment.Notify customers about any order changes, delays, or promotions.Record Keeping and ReportingMaintain accurate and up-to-date records of orders, cancellations, and customer feedback.Prepare daily order reports for review by the Customer Service Manager.Upselling and PromotionInform customers about special offers, discounts, or new products to boost sales.Suggest complementary products to enhance customer orders.Any other responsibilities provided by the companyJob Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Can you travel to Green forts 2 on daily basis?</li><li>Are you resident of Lahore?</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>Call Centre or Customer Care: 1 year (Required)</li></ul>Willingness to travel:<ul><li>25% (Preferred)</li></ul>Work Location: In person

Customer Care Agent (Female)

ifcondestion business tower, shamci society, karachi

Job Title: Customer Care Support Agent Department: Customer Service Reports to: Team Leader / Manager Work Schedule: Rotational Shifts (24/7 Operation), 6 days a weekJob Overview: We are seeking dedicated and well-spoken Customer Care Support Agents to join our dynamic 24/7 team. You will be the first point of contact for our customers, providing outstanding service and support. This role is critical in maintaining our company's reputation for excellence and ensuring a positive customer experience at all times.Key Responsibilities:&middot; Handle a high volume of inbound calls, emails, and chats in a professional and timely manner.&middot; Provide accurate information regarding products, services and company policies.&middot; Efficiently troubleshoot and resolve customer issues, complaints, and queries at the first point of contact whenever possible.&middot; Process forms, applications, and requests accurately using the company's CRM system.&middot; Identify and escalate priority issues to the relevant departments to ensure swift resolution.&middot; Maintain detailed and accurate records of all customer interactions and transactions.&middot; Meet or exceed individual performance targets related to call quality, customer satisfaction (CSAT), average handle time, and first-call resolution.&middot; Adhere to all company policies, scripts, and procedures.Required Qualifications and Skills:&middot; Excellent Command of the English Language: Must be well-spoken with clear articulation, a neutral accent, and impeccable grammar.&middot; Availability: Must be fully available to work rotational shifts, including nights.&middot; Customer Focus: A genuine passion for helping people and a strong customer-centric approach.&middot; Communication Skills: Exceptional active listening and verbal communication skills.&middot; Problem-Solving: Ability to think quickly, assess situations, and provide effective solutions.&middot; Resilience &amp; Composure: Ability to remain calm, patient, and professional under pressure, especially when dealing with difficult customers.&middot; Computer Literacy: Proficiency in using computers, navigating multiple software systems simultaneously, and basic typing skills.&middot; Team Player: Ability to work effectively both independently and as part of a team.&middot; Minimum Education: High school diploma or equivalent is required. A university degree is a plus.Preferred Experience:&middot; Previous experience in a call centre or customer-facing role is highly advantageous.&middot; Experience with CRM software (e.g., Salesforce, Zendesk) is a plus.What We Offer:&middot; Competitive salary and performance-based incentives.&middot; Comprehensive training and ongoing support.&middot; Opportunities for career growth and advancement.Location: KARACHI NEAR AIRPORTJob Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthLocation:<ul><li>Karachi Shahra-E-Faisal (Preferred)</li></ul>Work Location: In person

Customer Care Support Agent

Experts Communication

Experts Communication is looking for a Customer Support Agent to join our dynamic team. The ideal candidate should have at least 1 year of experience in a call center or customer service role, with excellent communication, problem-solving, and sales skills.Salary: 40,000 - 50,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AMNote: Freshers with good English Communication skills are encouraged to apply.Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilitiesHandle inbound and outbound calls professionally Communicate effectively to provide information, support, and sales assistance Resolve customer inquiries and complaints efficiently Meet and exceed monthly sales and performance targets Maintain accurate records of interactions and follow-ups Ensure customer satisfaction and build strong relationshipsRequirements&#10004; Minimum 1 year of call center/customer service experience &#10004; Strong verbal &amp; written communication skills &#10004; Ability to handle objections and close sales confidently &#10004; Self-motivated, target-driven, and eager to learn &#10004; Ability to work the night shift (7:00 PM &ndash; 4:00 AM)Benefits5 working days (Saturday &amp; Sunday off) Competitive salary &amp; performance-based growth (evaluated every 4 months)Health Insurance Annual picnic &amp; dinner Monthly company-paid dinnersAnnual picnic &amp; dinnerKickstart your career with Experts Communication and grow in a professional, fast-paced environment!Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Agent-Call Center

Employ me

Junior Customer Service AgentEmployer: Shutter Shop Egypt Shutter Shop Egypt is a leading provider of high-quality window shutters, blinds, and interior solutions. With a strong reputation for excellence in design, durability, and customer satisfaction, we cater to residential and commercial clients across Egypt. Our mission is to enhance living and working spaces with innovative, stylish, and functional window treatments while delivering exceptional service.Job Title: Junior Customer Service Agent Location: Cairo, Egypt Job Type: Full-timeJob Summary:The Junior Customer Service Agent will be responsible for providing excellent customer support to Shutter Shop Egypt&rsquo;s clients. This role involves handling inquiries, processing orders, resolving issues, and ensuring a smooth customer experience. The ideal candidate should be customer-focused, detail-oriented, and able to communicate effectively.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.</li><li>Assist customers with product information, pricing, order status, and after-sales support.</li><li>Process orders, returns, and exchanges accurately in the system.</li><li>Follow up with customers to ensure satisfaction and address any concerns.</li><li>Maintain and update customer records in the CRM system.</li><li>Collaborate with sales and operations teams to resolve customer issues.</li><li>Provide feedback to management on recurring customer concerns and suggestions.</li></ul>Qualifications &amp; Skills:<ul><li>High school diploma or equivalent; bachelor&rsquo;s degree is a plus.</li><li>0-2 years of experience in customer service (fresh graduates are welcome).</li><li>Excellent verbal and written communication skills in English and Arabic.</li><li>Strong problem-solving abilities and a patient, empathetic attitude.</li><li>Basic computer skills (MS Office, CRM systems).</li><li>Ability to multitask and work in a fast-paced environment.</li></ul>Benefits:<ul><li>Competitive salary.</li><li>Training and career growth opportunities.</li><li>Friendly and supportive work environment.</li></ul>Job Type: Full-timePay: From E&pound;6,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Service: 1 year (Required)</li></ul>

Junior Customer Service Agents

EGMA LENS Factory L.L.C

EGMA is seeking a Customer Service Agent with a background in Optometry or Optical Sciences to join our technical support team. This is a client-facing role focused on serving optical stores and internal sales teams by providing professional guidance on prescriptions, handling technical complaints, and ensuring seamless order and service support.Key Responsibilities:<ul><li>Respond to customer queries via phone and email regarding prescriptions, lenses, and orders</li><li>Validate and recommend suitable lens materials based on optical requirements</li><li>Troubleshoot product complaints related to vision discomfort, coatings, or fitting issues</li><li>Coordinate with production, logistics, and sales to ensure full resolution</li><li>Log communication and follow-ups using ERP/CRM systems</li><li>Guide customers on lens features, limitations, and customizations</li></ul>Requirements:<ul><li>Bachelor&rsquo;s Degree in Optometry or any related field</li><li>Minimum 1 year experience in optical service, optometry clinics, or related customer support</li><li>Strong knowledge of ophthalmic lenses and coatings</li><li>Proficient in English, both spoken and written</li><li>Experience using ERP tools is a plus</li><li>Calm, detail-oriented, and customer-focused personality</li></ul>Why Join EGMA?<ul><li>Be part of a technical team serving leading optical brands across the UAE and beyond</li><li>Work in a rotational shift schedule with cross-functional coordination</li><li>Continuous learning in optical product lines, systems, and professional growth</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,900.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>optical related support: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Customer Service Agent

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