customer care assistant

The Emirates Group

Key Result Areas: 
1. Respond to incoming calls from customers promptly and professionally.
 
2. Provide information and assistance based on customer inquiries.
 
3. Address customer complaints and resolve issues efficiently.
 
4. Record customer interactions and maintain accurate logs in the database and CRM and update customer information as needed on the
 
central database.
 
5. Stay informed about the company's products and services to provide accurate information.
 
6. Conduct follow-up calls to ensure customer satisfaction and resolve any outstanding issues.
 
7. Notify customers of updates regarding their inquiries or complaints based on interaction from other LC Business Units.
 
8. Work closely with team members and supervisors to meet performance targets.
 
9. Follow company policies and procedures for handling calls and customer interactions.
 
10. Maintain confidentiality of customer and company information
 
Job Context: 
Linen craft provides commercial laundry services to over 130+ clients across Airlines, Hospitality, Healthcare, and Institutional sectors,
 
processing over 500,000 pieces of linen daily. Linen craft largely comprises of five main sections, Logistics, Airline laundry operations,
 
Hospitality operations, Dry cleaning operations and Administration.
 
At Linen craft, we are committed to delivering exceptional quality and service to our customers. As leaders in our industry, we understand that
 
our success is built on the satisfaction and loyalty of our customers. The principal role of the Customer Care Assistant is to ensure that while
 
adhering to quality standards, we provide excellence in customer service. The position is vital as it serves as the main link for all inbound and
 
outbound communications, connecting our customers with the support they need through various channels, including phone calls, email
 
and/or the Linen craft application.
 
The role holder will be responsible for managing customer interactions effectively, ensuring that every inquiry is handled with professionalism
 
and care. He/ She will act as the first point of contact for our customers, addressing their needs and concerns while fostering a positive
 
experience that reflects our commitment to quality.
 
Knowledge, Skills & Minimum Experience: 
Education Qualification: 
a) High School Diploma (must have)
 
Work Experience: 
a) Minimum of 2 years* experience in customer handling roles.
 
Skills: 
<ul>
<li>Good Communication Skills *' verbal, written and comprehension</li>
<li>Patience in listening to customers</li>
<li>Computer skill</li>
</ul>

CUSTOMER CARE ASSISTANT

ethics group of companies

Company: Ethics Group Location:Ethics Innovation Pvt Ltd. - Sugal logistic Park. Opposite GITM college, Tauru road, Bilaspur, Gurgaon, Haryana.Salary: 12k inhand + lunch + pf + esiDesignation: Assistant Customer Care ExecutiveResponsibilities:<ul><li>Handle retailer/customer queries related to orders through email.</li><li>Share order status and basic information with customers.</li><li>Coordinate with internal teams (warehouse, logistics, accounts) for issue resolution.</li><li>Assist in routing and follow-up of customer payments with the accounts team.</li><li>Maintain simple records of customer queries and order details.</li><li>Use MS Excel, MS Word, and email for daily operational work.</li></ul>Eligibility &amp; Skills:<ul><li>Experience: 0 to 1 year (Freshers can apply).</li><li>Basic knowledge of MS Excel is mandatory.</li></ul>Mobile: 7984819502mail: ishankumar.vankar@ethicsgroup.inJob Types: Full-time, Permanent, FresherPay: From ₹12,000.00 per monthBenefits:<ul><li>Food provided</li><li>Provident Fund</li></ul>Work Location: In person

Assistant Customer Care Executive

Rightangled

<div>
 
 About M&eacute;detone
 
 
 
 M&eacute;detone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services.
 
 
 
 Role Overview
 
 
 
 We are looking for a dedicated and motivated CS Assistant to join our ever growing team. The ideal candidate will have strong communication and problem-solving skills, a high attention to detail, and prior experience in customer service, preferably within the pharmaceutical or healthcare field.
 
 
 The role will be responsible for providing friendly and professional support to customers, handling product inquiries, order management, and resolving any issues to ensure a positive customer experience.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide prompt, friendly, and professional assistance to customers regarding product inquiries, order status, and general support
 </li>
 <li>
 Process customer orders and returns, ensuring a smooth experience from order to delivery
 </li>
 <li>
 Address and resolve customer complaints and concerns effectively
 </li>
 <li>
 Maintain up-to-date knowledge of our products, services, and policies to assist customers accurately and confidently
 </li>
 <li>
 Work closely with sales, logistics, and other departments to coordinate customer orders and resolve any issues quickly
 </li>
 <li>
 Ensure all customer interactions comply with company policies and regulatory standards specific to the pharmaceutical industry
 </li>
 <li>
 Actively contribute to improving customer satisfaction and retention by delivering exceptional service and support
 </li>
 <li>
 This list is non-exhaustive
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience in customer service, preferably in a pharmaceutical, healthcare, or MedTech environment, is a plus
 </li>
 <li>
 Native or fluent English speaker
 </li>
 <li>
 Excellent verbal and written communication skills for effective interaction with customers and team members
 </li>
 <li>
 Strong problem-solving skills to address customer concerns promptly and effectively
 </li>
 <li>
 Basic understanding of pharmaceutical products or willingness to learn about the company's offerings and industry standards
 </li>
 <li>
 Ability to maintain a positive, empathetic, and professional attitude toward customers at all times
 </li>
 <li>
 Strong organisational skills to manage multiple inquiries and maintain accurate records
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why Work With Us?
 
 
 
 At M&eacute;detone, we are committed to creating a dynamic, innovative workplace where every team member has the opportunity to make a real impact. You'll be joining a growing company that's at the forefront of healthcare innovation, with the chance to contribute to exciting projects that are transforming patient care.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Annual discretionary performance bonus
 </li>
 <li>
 Competitive Salary
 </li>
 <li>
 A Collaborative and Inclusive Team Culture
 </li>
 <li>
 Access to cutting-edge technology and tools to support your work
 </li>
 <li>
 Employee discounts on our healthcare products
 </li>
 <li>
 Opportunities for personal and professional development within a forward-thinking company
 </li>
 </ul>
</div>

Customer Service Assistant - Native or fluent English

Insight Select Ltd

Customer Service Assistant / Sittingbourne / Hybrid My client in the retail display space are currently seeking a Customer Service Assistant to join their team on a permanent basis. The main purpose for this role is to progress customers orders through the system and work with internal teams to ensure the project goes smoothly.Role & Responsibilities:<ul> <li>Communicating with clients and providing excellent service</li><li>Process sales orders and purchase orders</li><li>General administration duties</li><li>Creating packing lists and export documentation</li><li>Updating customer databases</li><li>Preparing reports on KPIs</li><li>Attending customer meetings with internal and external stakeholders</li></ul> Essential Skillset: <ul> <li>Experience working on export documentation</li><li>Good knowledge of Microsoft Office applications especially Excel</li><li>Experience on ERP systems/databases</li><li>Great customer service skills</li><li>Experience of communications with customers both on the phone and written</li></ul> Benefits: <ul> <li>Hybrid working following completion of training period</li><li>On site gym</li><li>25 days holiday plus bank holidays</li><li>Flexi time policy</li><li>Team events</li><li>Future progression opportunities</li></ul> Customer Service Assistant / Sittingbourne / Hybrid

Customer Services Assistant - Supply Chain

Zachary Daniels

Customer Service Assistant - Willesden Salary: £30,000 + 12% bonuses (£33,600) + BenefitsLocation: Brent Cross Shifts: Excellent work life balance - no evenings or extended hours at weekends. You'll work a mix of early (8:00-4:30) and late (9:30-6:00) shifts Monday to Friday, with weekends shared on rotation - typically one full weekend off every two or three weeks. Weekend hours are 8:30-5 on Saturdays and 9:00-4:30 on Sundays. Days off are always scheduled in lieu when you work weekends. We're looking for an ambitious Customer Service Assistant to join a customer-focused site, supporting daily operations and helping drive sales performance. What's on Offer: <ul> <li>£30,000 basic salary + bonus + benefits</li><li>Private health cover after 1 year</li><li>EAP and Perkbox access</li><li>Enhanced sick pay (5-20 days based on service)</li><li>Birthday gift after 3 years; extra day off on your birthday after 5 years</li><li>Christmas hamper/voucher (£150) after 5 years + annual Christmas party</li><li>Long-term recognition and development opportunities</li></ul> What You'll Do: <ul> <li>Deliver outstanding service and sales results</li><li>Support store operations including security, stock control, and administration</li><li>Convert customer enquiries into rentals and additional sales</li><li>Maintain a safe, compliant, and well-presented facility</li></ul> What You'll Bring: <ul> <li>Experience in retail, sales, or customer service (supervisory experience desirable)</li><li>Confident communicator with strong organisational skills</li><li>Proactive and customer-focused with a commercial mindset</li><li>Reliable, self-motivated, and team-oriented</li></ul> If you're ready to take the next step in your career and lead by example in a customer-driven environment, we'd love to hear from you. BBBH34619

Customer Sales Assistant

Customer Service Assistant - Brent Cross Salary: £30,000 + 12% bonuses (£33,600) + BenefitsLocation: Brent Cross Shifts: Excellent work life balance - no evenings or extended hours at weekends. You'll work a mix of early (8:00-4:30) and late (9:30-6:00) shifts Monday to Friday, with weekends shared on rotation - typically one full weekend off every two or three weeks. Weekend hours are 8:30-5 on Saturdays and 9:00-4:30 on Sundays. Days off are always scheduled in lieu when you work weekends. We're looking for an ambitious Customer Service Assistant to join a customer-focused site, supporting daily operations and helping drive sales performance. What's on Offer: <ul> <li>£30,000 + benefits</li><li>Private health cover after 1 year</li><li>EAP and Perkbox access</li><li>Enhanced sick pay (5-20 days based on service)</li><li>Birthday gift after 3 years; extra day off on your birthday after 5 years</li><li>Christmas hamper/voucher (£150) after 5 years + annual Christmas party</li><li>Long-term recognition and development opportunities</li></ul> What You'll Do: <ul> <li>Deliver outstanding service and sales results</li><li>Support store operations including security, stock control, and administration</li><li>Convert customer enquiries into rentals and additional sales</li><li>Maintain a safe, compliant, and well-presented facility</li></ul> What You'll Bring: <ul> <li>Experience in retail, sales, or customer service (supervisory experience desirable)</li><li>Confident communicator with strong organisational skills</li><li>Proactive and customer-focused with a commercial mindset</li><li>Reliable, self-motivated, and team-oriented</li></ul> If you're ready to take the next step in your career and lead by example in a customer-driven environment, we'd love to hear from you. BBBH34619

Customer Service Assistant

A busy and fast paced business with great benefits, and plenty of opportunities for career progression - join BSS as a Branch Assistant and share our success and good times with a hard-working, friendly bunch of people. The role: The role is varied with no two days being the same. One minute you will be unloading supplier deliveries, the next picking orders or serving customers on the trade counter. You will provide a full sales service to our customers at the trade counter and on the phone. You will also be responsible for general warehouse duties. What we are looking for: When it comes to your existing skills and experience, personality is the first thing we look for. You will be given all the training and support needed to gain the technical skills. What we want is someone who is happy to chat to customers, quick to learn and used to working accurately at pace. You will have a "can do" attitude and be able to multitask whilst working at pace. A forklift licence and/or VDU skills would be an advantage. About us: BSS Industrial - we are a leading distributor of heating, pipeline, process and mechanical services equipment to the Building Services and Industrial sectors. Established over 110 years ago, we became a part of the Travis Perkins Group in 2010 and now have more than 60 BSS branches, along with a National Distribution Centre at Lutterworth in the East Midlands and a National Tube Distribution Centre in Coventry. We have a wealth of experience in our people - technical support, customer care, product engineering and design along with our market leading own brand - BOSS. We're driving to become a truly inclusive employer. We want everyone to be at their best and it's our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. You be you, it makes us, us.

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10000 customer care assistant jobs NEAR_ME

CUSTOMER CARE ASSISTANT

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Customer Service Assistant

Customer Service Assistant