customer service representative Jobs in Karachi Pakistan

customer service representative

customer sales executive Jobs in Karachi Pakistan

customer sales executive

customer service executive Jobs in Karachi Pakistan

customer service executive

sales associate

customer service representative (csr) Jobs in Karachi Pakistan

customer service representative (csr)

customer care associate

Digitalnob Web Developers

We are a fast-growing skincare brand based in DHA Phase 8, Karachi, dedicated to providing high-quality skincare products and exceptional customer experience. We are looking for a motivated and empathetic Customer Care Representative to join our team and be the voice of our brand for our valued customers.Key Responsibilities:<ul><li>Handle inbound and outbound customer calls, WhatsApp, and email inquiries.</li><li>Provide product information, skincare guidance, and order updates.</li><li>Manage customer complaints and ensure prompt resolution.</li><li>Coordinate with the warehouse and delivery team for timely dispatches.</li><li>Record customer feedback and assist in improving customer satisfaction.</li><li>Maintain accurate customer records in CRM systems.</li></ul>Requirements:<ul><li>Minimum Bachelor&rsquo;s degree (preferred in Marketing, Communications, or related field).</li><li>1&ndash;2 years of experience in customer support or similar role (preferably in eCommerce, beauty, or skincare).</li><li>Excellent communication and interpersonal skills.</li><li>Fluent in English and Urdu (written and verbal).</li><li>Proficient in MS Office and social media platforms (Instagram, WhatsApp Business, Facebook).</li><li>Friendly, patient, and customer-focused attitude.</li></ul>How to Apply:FEMALE ONLYSend your CV and a short cover note to unusnoor@Gmail.com or apply directly through Indeed. Please mention &ldquo;Customer Care Representative &ndash; DHA Phase 8&rdquo; in the subject line.Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Care Representative – Skincare Brand

Idenfo

<div>
 
 Job Title:
 
 Client Outreach Associate
 
 
 
 About Idenfo:
 
 
 
 Idenfo is redefining how the world fights financial crime. We deliver next-gen KYC, AML, and digital onboarding solutions for banks, FinTechs, and regulated businesses. Powered by AI, biometrics, and real-time compliance screening, our SaaS platform makes onboarding faster, smarter, and fraud-proof all while keeping customer journeys seamless.
 
 
 
 About the Role:
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Lead generation across 15 regions with a focus on DNFBP companies (e.g., real estate, gold, audit firms).
 </li>
 <li>
 Import and format lead data into Pipedrive CRM.
 </li>
 <li>
 Perform CRM management by cleaning and maintaining accurate records fixing errors, removing duplicates, and validating email IDs and contact details.
 </li>
 <li>
 Tag and organize leads by business type to ensure targeted outreach.
 </li>
 <li>
 Conduct market research using online sources (Google, directories, industry databases, etc.) to fill missing information or build new lead databases.
 </li>
 <li>
 Execute email outreach campaigns through Pipedrive to targeted leads.
 </li>
 <li>
 Monitor email engagement (opens, clicks, responses) and follow up promptly with leads to maximize conversion opportunities.
 </li>
 <li>
 Conduct sales calls to potential leads, introducing the service, qualifying interest, and addressing initial queries.
 </li>
 <li>
 Schedule product demos for interested leads and hand over qualified leads to the sales team.
 </li>
 <li>
 Coordinate closely with the sales team to track lead progress and status updates.
 </li>
 <li>
 Update lead remarks and move them through the correct stages in Pipedrive.
 </li>
 <li>
 Work with the marketing team to receive content and campaign details for outreach activities.
 </li>
 <li>
 Share end-of-day updates via WhatsApp (e.g., leads added, calls made, tasks completed).
 </li>
 <li>
 Maintain clear, professional English communication in all written and verbal interactions with prospects and internal teams.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 A/O Levels or Bachelor's degree in Business or a related field (or equivalent experience).
 </li>
 <li>
 Fresh (0) to 1 years of experience in sales consulting or business development.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Proficiency in English (spoken and written).
 </li>
 <li>
 Strong ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Ability to use Microsoft Office Suite Proficiently.
 </li>
 <li>
 Female candidates are strongly encouraged to apply.
 
 
 
 </li>
 </ul>
 
 Culture
 
 
 
 We thrive in a fast-paced, innovative, and customer-driven environment. Our culture encourages collaboration, adaptability, and continuous growth. We believe in recognizing and rewarding talent, fostering a space where ideas are valued, and empowering individuals to make an impact.
 
 
 
 People
 
 
 
 Our team is made up of dedicated professionals from diverse backgrounds, all working towards a common goal - delivering excellence to our clients. We encourage proactive problem-solving, ownership, and a strong customer-first mindset.
 
 
 If you're a passionate sales professional who thrives in a consultative and growth-oriented environment, wed love to hear from you! Join Idenfo and be part of our journey to revolutionize compliance solutions.
</div>

Client Outreach Associate

The BranPac

At The BranPac, we believe every interaction tells a story &mdash; one that reflects care, trust, and excellence. We&rsquo;re looking for a Customer Service Executive who embodies empathy, professionalism, and a passion for creating remarkable customer experiences. If you have an eye for aesthetics, a calm approach to challenges, and the ability to represent premium brands with grace &mdash; this role is for you.Key Responsibilities<ul><li>Manage customer inquiries via email, phone, chat, and social media with warmth and precision.</li><li>Provide accurate and prompt information regarding products, services, and policies.</li><li>Maintain organized customer records through CRM systems.</li><li>Follow up on pending queries to ensure timely and satisfactory resolution.</li><li>Collaborate with internal teams to enhance the overall customer journey.</li><li>Escalate complex cases to senior management when necessary.</li><li>Contribute to FAQs, support materials, and customer feedback reports.</li><li>Gather and relay customer insights to improve service quality and brand experience.</li></ul>What We&rsquo;re Looking For<ul><li>Bachelor&rsquo;s degree in Business, Communications, Marketing, or a related field.</li><li>Prior experience in customer service or client relations &mdash; preferably within luxury fashion, skincare, jewellery, makeup, lifestyle, or home d&eacute;cor brands.</li><li>Excellent verbal and written communication skills.</li><li>A customer-first mindset with strong problem-solving abilities.</li><li>Familiarity with MS Office or Google Workspace; experience with CRM tools is a plus.</li><li>Ability to stay composed under pressure and manage multiple priorities gracefully.</li></ul>Key Skills:<ul><li>A passion for premium and lifestyle brands.</li><li>Empathy, patience, and professionalism in every interaction.</li><li>A collaborative, growth-oriented attitude.</li><li>Attention to detail and a drive for excellence.</li></ul>Job Type: Full-timeWork Location: In person

Customer Services - Executive

Hiring Talent

We are looking for a Customer Service Representative to join our client's and support their international clients.Experience: 1 to 3 yearsShift: 6:00 PM &ndash; 4:00 AM (Night Shift)Working Type: OnsiteTransport: Pick &amp; Drop ProvidedWhat You&rsquo;ll Do:<ul><li>Handle customer inquiries via phone, email, or chat in a professional and timely manner.</li><li>Provide accurate information and effective solutions to customer issues.</li><li>Maintain a positive, empathetic, and professional attitude toward customers at all times.</li><li>Record and update customer interactions in the system.</li><li>Collaborate with internal teams to ensure customer satisfaction.</li></ul>What We&rsquo;re Looking For:<ul><li>Excellent English communication skills &mdash; both verbal and written.</li><li>Customer-focused mindset with a problem-solving attitude.</li><li>Previous experience in international customer support will be an advantage.</li><li>Ability to multitask, stay organized, and remain calm under pressure.</li></ul>Interested candidates may apply.Job Type: Full-timeApplication Question(s):<ul><li>Do you speak English fluently?</li><li>Are you comfortable working onsite in night shift?</li></ul>Experience:<ul><li>customer service: 1 year (Preferred)</li></ul>Work Location: In person

Customer Service Representative

Avery Dennison

<div>Company Description 
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com. 
Job Description 
ABOUT YOUR ROLE
To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization. 
YOUR RESPONSIBILITIES WILL INCLUDE:<ul><li>
To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.</li><li>
To timely respond to customer enquiries and requests via all modes of communication.</li><li>
To handle customer complaints according to the Company procedures and service standard.</li><li>
To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.</li><li>
To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).</li><li>
To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.</li><li>
To check the customer order information.</li><li>
To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.</li><li>
To Coordinate with GPD for the new item setup.</li><li>
To Coordinate with finance for new customer account setup along with form and necessary documents.</li><li>
To check the data and release in the system as per customer order forms.</li><li>
To coordinate with the customers in case of data issues like non availability or incorrect.</li><li>
To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.</li><li>
To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.</li><li>
To share the daily dispatch details with the customers.</li><li>
To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).</li><li>
Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.</li><li>
Ensure to follow the SOPs and Business Rules related to the Customer Services Department.</li></ul> 
Qualifications<ul><li> 
Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry</li><li>
Active Listening and Communication skills</li><li>
Empathy and Patience</li><li>
Responsiveness</li><li>
Emotional Intelligence</li><li>
Integrity</li><li>
Analytical skills</li><li>
Grip on Google tools</li><li>
Decision Making skills</li><li>
Time Management</li></ul> 
Additional Information 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.</div>

Sr. Customer Service Officer

BRANDIGO

Hiring a Customer Service Representative to work during USA business hours one weekday off.This role will involve a wide range of responsibilities, including:<ul><li>Respond to customer inquiries via calls, chat, emails, and other communication channels.</li><li>Assist customers with placing orders, tracking laundry pick-up/delivery, billing inquiries, and general service questions.</li><li>Resolve customer issues in a professional and timely manner.</li><li>Collaborate with internal teams (operations, logistics, etc.) to ensure seamless service delivery.</li><li>Maintain accurate records of customer interactions in the CRM system.</li><li>Stay updated on company products, services, and policies to provide accurate information.</li><li>Provide feedback on recurring customer issues to help improve service quality.</li></ul>This position is key to maintaining strong relationships with our clients and ensuring smooth day-to-day operations.Job Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Customer Support Representative

Sastaticket.pk

We&rsquo;re looking for a Customer Service Representative who is passionate about delivering outstanding service and helping travelers plan memorable experiences. This role is ideal for fresh graduates or individuals with up to 1 year of experience in customer service or related fields.In this position, you&rsquo;ll guide customers throughout their journey &mdash; from providing accurate travel information to booking arrangements and resolving post-booking concerns. Your focus will be on ensuring customer satisfaction, building trust, and driving loyalty to our brand.Key Responsibilities:<ul><li>Manage incoming customer calls and provide professional, timely assistance.</li><li>Guide customers step-by-step through the booking process.</li><li>Handle cancellations, refunds, and other changes, ensuring records are accurately updated in the system.</li><li>Understand customer preferences and recommend suitable travel options or packages.</li><li>Follow up with customers to offer support, confirm updates, and ensure satisfaction.</li><li>Address complaints empathetically, offering effective solutions or alternatives.</li><li>Keep customers informed about current promotions, offers, and services.</li><li>Contribute to team performance by working toward first-contact resolution targets.</li><li>Stay updated on company products, policies, and any service-related changes.</li></ul>Qualification:<ul><li>Bachelor&rsquo;s degree</li><li>Fresh graduates or candidates with up to 1 year of experience in a customer service, support, or travel-related role</li></ul>Must-Have Skills:<ul><li>Effective communication skills.</li><li>Strong interpersonal skills and a positive, customer-first attitude.</li><li>Ability to work well within a team and handle a fast-paced work environment.</li><li>Basic understanding of travel services and customer support tools is a plus.</li></ul>We Offer<ul><li>Market Competitive Salary</li><li>Medical coverage for Self &amp; Dependents</li><li>Company Stock Sharing Plans</li><li>Gratuity</li><li>Annual Travel Allowance</li><li>Pick &amp; drop facility for females</li><li>Opportunity to work in a collaborative, innovative environment</li><li>Continuous learning and professional development opportunities</li></ul>Location:<ul><li>Karachi (On-Site)</li></ul>Note: This is a junior position suitable for fresh graduates or candidates with up to 1 year of experience. Please apply only if you meet the specified criteria.Job Type: Full-timeEducation:<ul><li>Master's (Required)</li></ul>Experience:<ul><li>Customer Service: 1 year (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Explore 714+ Customer care associate in Karachi Pakistan this November. Find roles across top companies and apply now to boost your career.

714 customer care associate jobs IN Karachi Pakistan

Customer Care Representative – Skincare Brand

Client Outreach Associate

Customer Services - Executive

Customer Service Representative

Sr. Customer Service Officer

Customer Support Representative

Customer Service Representative