customer care associate

APM Monaco

Who are we?Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle. About the Role: <ul><li>5 months contract (Oct 2025 to Feb 2026)</li><li>Office and home based</li><li>5-day work per week (Monday to Friday)</li><li>Fluent Arabic and English Speaker is a MUST</li></ul> Responsibilities <ul><li>Manage customer calls and request relevant information</li><li>Handle customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries</li><li>Liaise with Logistics, After Sales Service and global boutiques on daily basis</li><li>Follow up the offline store enquiries and complaints</li><li>Other ad-hoc projects assigned by the manager</li></ul> Qualifications <ul><li>Minimum 3 years relevant experiences in customer service/ luxury retail field</li><li>Proficient with MS Office</li><li>Fluent Arabic and English. Any other language will be a bonus.</li><li>Able to work independently with minimal supervision</li><li>Proactive, patient and committed</li><li>Great communication and interpersonal skills</li><li>Immediately available is highly preferred</li></ul>This position is based in Dubai. Why Join APM? <ul><li>Global, Dynamic Team: Diverse and energetic workforce.</li><li>Growth Opportunities: We support your professional development.</li><li>Collaborative Culture: Teamwork and open communication.</li><li>Comprehensive Benefits: Medical benefits, paid time off, and generous employee discounts.</li></ul>

Temp Customer Care Associate (English and Arabic Speaker)

CBC Resourcing Solutions

Customer Service AssociateManchester To £35,000 plus bonus and benefitsOur client is a vehicle finance specialist providing first class customer service. Due to growth they are looking to recruit an Customer Service Associate.The successful Customer Service Associate will be a representative of an FCA-regulated firm, you will play a critical role in delivering exceptional customer service, managing collections, and ensuring regulatory compliance throughout the life cycle of the customer journey. The ideal candidate will possess strong communication skills, a solutions-oriented mindset, and a commitment to upholding the highest standards of integrity and customer care.You will;<ul><li>Serve as the first point of contact for customers, addressing queries and providing accurate information about motor finance products and services.</li><li>Handle customer account management, including updates, payments, and resolving disputes in a timely and professional manner. </li><li>Ensure that all customer interactions are conducted in line with FCA Treating Customers Fairly (TCF) principles and in line with Consumer Duty requirements. </li><li>Collaborate with internal departments to resolve customer issues effectively and efficiently.</li></ul>This is an exciting opportunity to join a dynamic business during an exciting period of growth.In the first instance please send your CV in confidence

Customer Service Associate

Fusion BPO Services

<div>Are you ready to power up your career in the telecom industry? At Fusion CX, we are hiring enthusiastic Customer Service Associates in Gurugram to support telecom customers with professionalism, care, and precision. If you have strong English communication skills and a passion for delivering excellent service across phone, chat, and email, this role offers the perfect launchpad. Whether you&rsquo;re just starting out or looking to grow in a dynamic call center environment, now is your chance to be part of a team that puts people, performance, and purpose at the center of everything we do. Apply now for the Telecom Customer Service Associate role in Gurugram, India.
<h2 class="jobSectionHeader">Job Description</h2>
About the Role
As a Customer Service Associate, you will serve as the primary point of contact for customers, handling inquiries via voice, email, and chat. This is a full-time, office-based role supporting a telecom process. You will be responsible for managing inbound and outbound communication, resolving order-related questions, and providing end-to-end service with professionalism.
Key Roles and Responsibilities
<ul><li>Manage transactional intent queues related to order services, scheduling, status updates, and customer account or order inquiries.</li>
<li>Work toward defined performance metrics while maintaining high-quality standards; coordinate with internal or client departments when necessary.</li>
<li>Monitor and respond to email and chat inquiries promptly and accurately.</li>
<li>Handle inbound and outbound calls to resolve issues or route customers to the appropriate service delivery teams.</li>
<li>Identify, assess, and summarize the root causes of order delays or inquiries, and escalate to the appropriate resolution owner.</li>
<li>Act with urgency and ensure policy compliance while resolving order constraints that may affect timely customer delivery.</li>
<li>Provide comprehensive resolution management, ensuring that all customer issues are addressed and closed effectively.</li>
<li>Contribute to closed-loop feedback processes aimed at improving customer engagement across product, service delivery, technology, and operations functions.</li>
<li>Escalate cases or inquiries to higher-tier support teams when issues fall outside the scope of Tier 1 support.</li>
</ul><h2 class="jobSectionHeader">Job Requirement</h2>
Top Skill Qualification Requirements
<ul><li>0&ndash;2 years of experience in a call center or customer service role (preferably in the telecom industry).</li>
<li>Strong command of English with excellent written and verbal communication skills.</li>
<li>Capable of conducting initial triage of customer requests to resolve order-related questions and inquiries.</li>
<li>Comfortable interacting with U.S.-based customers via phone, email, and online chat.</li>
<li>Able to remain composed and supportive in high-pressure or challenging situations.</li>
<li>Proven ability to listen attentively, gather relevant order or inquiry information, build rapport, and respond professionally and empathetically.</li>
<li>Competent in computer usage, with effective command of Microsoft Office tools.</li>
</ul>Shift: U.S. shift
<h2 class="jobSectionHeader">Why Join Fusion CX?</h2>
At Fusion CX, we do more than provide customer support &mdash; we shape meaningful career journeys. As a Customer Service Associate in our telecom process in Gurugram, you will join a diverse, people-first company built on collaboration, integrity, and innovation.
<ul><li>Be part of a fast-growing global company with 50+ delivery centers across 14+ countries.</li>
<li>Experience real teamwork in a culture where every voice is heard and valued.</li>
<li>Get started with comprehensive training and guided onboarding designed for your success</li>
<li>Thrive in an office-centric setup that promotes connection, focus, and team energy.</li>
<li>Discover learning and development opportunities are built to support your unique career path.</li>
<li>Enjoy a competitive benefits package and performance-based recognition</li>
</ul>If you&rsquo;re looking for a role that combines impact, growth, and purpose, join Fusion CX in Gurugram and make your next move count. Apply now!</div>

Customer Service Associate – Telecom – Gurugram, India

<div>Ready to make a meaningful impact on customer experience in a dynamic environment? Fusion CX is hiring Customer Service Associates in Kolkata, and we&rsquo;re looking for motivated individuals to join our team. With a commitment to quality and inclusivity, Fusion CX provides an excellent opportunity to grow your skills and career. If you&rsquo;re a woman seeking customer service associate jobs in Kolkata and ready to support customers through voice, chat, and email channels with a passion for problem-solving, apply now for this job vacancy in Kolkata and start your journey with us!
<h2 class="jobSectionHeader">Job Descriptions</h2>
Role &amp; responsibilities Customer Service Associate in Fusion CX Kolkata:
<ul><li>Manage Voice Support, Chat, and Email applications for Customer Support</li>
<li>Answer customer inquiries and resolve issues</li>
<li>Researching required information using available resources.</li>
<li>Handling and resolving customer complaints regarding product sales and customer service problems.</li>
<li>Provide product and service information.</li>
<li>Processing forms, orders, and applications requested by the customers.</li>
<li>Identifying and escalating priority issues and reporting them to management as needed.</li>
<li>Following up on complicated customer calls where required.</li>
<li>Completing call notes and call reports as necessary and updating them in the CRM.</li>
<li>Obtaining and evaluating all relevant data to handle complaints and inquiries.</li>
<li>Documenting details of comments, inquiries, complaints, and actions taken.</li>
</ul><h2 class="jobSectionHeader">Job Requirements</h2>
Preferred candidate profile for Customer Service Associate role in Kolkata:
<ul><li>Bachelor&rsquo;s degree</li>
<li>6 months to 1 year of customer service experience</li>
<li>Freshers are also welcome.</li>
<li>Excellent communication skills, including verbal/Written with proper grammar in English and Hindi</li>
<li>Good computer and typing (28-30 wpm) skills</li>
<li>Candidates pursuing their graduation from distance learning can also apply, but they must ensure that examinations are after 06 months from the date of joining.</li>
</ul><h2 class="jobSectionHeader">Why Join Fusion CX?</h2>
At Fusion CX, we are dedicated to creating positive and inclusive customer experiences through the dedication of our team members. Here&rsquo;s why Fusion CX is the right place for you:
<ul><li>Diversity &amp; Inclusivity: We value a supportive environment where all employees thrive, making this role exclusive to women.</li>
<li>Career Advancement: As a growing company, Fusion CX provides opportunities for professional development and growth within the customer service field.</li>
<li>Competitive Benefits: Enjoy a fixed CTC with added perks in a full-time, permanent role.</li>
</ul>Don&rsquo;t miss the chance to join a leader in customer experience transformation. Start your career journey with Fusion CX in Kolkata as a Customer Service Associate and take on a rewarding role in customer service. Apply now for one of the top customer service associate jobs in Kolkata to make an impact and grow your career with a CX transformation company!</div>

Customer Service Associate – Kolkata

<div>Are you seeking exciting customer service jobs in Bangalore where you can grow rapidly, acquire global skills, and make a meaningful impact? Fusion CX hires dynamic and detail-oriented Customer Service Associates in Bangalore to support our telecom client services. If you&rsquo;re someone who thrives in a fast-paced, people-first environment, and you&rsquo;re curious about where a career in CX could take you, explore this customer support role right now. Apply for the role of customer service associate in Fusion CX Bangalore.
<h2 class="jobSectionHeader">Job Description</h2>
This customer support role is ideal for individuals who excel in customer interaction, problem-solving, and effective communication across multiple channels, including phone, email, and chat. You will be responsible for addressing customer inquiries, resolving order-related issues, and ensuring every interaction reflects professionalism and empathy in this customer service role in Fusion CX Bangalore.
Key Responsibilities
<ul><li>Serve as the first point of contact for customer order-related inquiries through phone, email, and chat.</li>
<li>Perform triage and resolution of service/order-related requests, ensuring timely and accurate updates.</li>
<li>Manage transactional queues related to scheduling, order status, and account information.</li>
<li>Monitor and respond to incoming customer emails and chats with clarity and professionalism.</li>
<li>Make outbound calls and receive inbound contacts to ensure the timely resolution of customer queries.</li>
<li>Identify and escalate cases that fall beyond the Tier 1 support scope.</li>
<li>Coordinate with internal departments to resolve order constraints and delays.</li>
<li>Ensure each issue is fully resolved and documented with attention to compliance and accuracy.</li>
<li>Contribute feedback to internal product, service, and operations teams to drive process improvements.</li>
<li>Deliver high-quality service while meeting KPIs, like customer satisfaction, first-contact resolution, and response time.</li>
</ul><h2 class="jobSectionHeader">Job Requirements</h2>
Qualifications &amp; Requirements
<ul><li>0&ndash;2 years of experience in a call center or customer service environment (Telecom experience preferred).</li>
<li>Strong verbal and written communication skills in English.</li>
<li>Comfortable handling challenging situations with professionalism and empathy.</li>
<li>Demonstrated ability to listen actively, gather relevant details, and build rapport with customers.</li>
<li>Proficient with Microsoft Office tools and digital communication platforms.</li>
<li>Detail-oriented, organized, and capable of working under pressure.</li>
</ul>Desired Skills
<ul><li>Understanding of order lifecycle management and customer support workflows.</li>
<li>Ability to work towards performance goals and quality metrics as a customer service associate.</li>
<li>Strong problem-solving skills and a sense of urgency in task execution.</li>
<li>Ability to multitask and prioritize effectively in a fast-paced environment.</li>
<li>Familiarity with CRM tools and ticketing systems is a plus.</li>
</ul>Shift
<ul><li>US Shift (Night shift hours)</li>
</ul><h2 class="jobSectionHeader">Why Join Fusion CX?</h2>
Fusion CX offers more than just customer service jobs in Bangalore. We provide a platform to launch meaningful careers. Joining our Bangalore team as a customer service associate means entering a professional ecosystem built on training, teamwork, and upward mobility. You will start with an in-depth onboarding and nesting period to set you up for long-term success. Our global operations are supported by employees across countries and continents with a large number of delivery centers, and Bangalore is a vital part of that global network.
You will work in an office-centric, collaboration-first environment where communication and performance are nurtured, not just evaluated. With hands-on mentoring, access to international projects, and structured development tracks, this customer service associate role in Fusion CX Bangalore offers real growth potential. If you are seeking customer service job vacancies in Bangalore or customer support jobs in the city, where stability, challenge, and advancement collides, Fusion CX Bangalore is where your journey begins.</div>

Customer Service Associate – Bangalore

Smith+Nephew

<div>Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.
Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill role of Senior Associate, Global Customer Care to join our dynamic Global Customer Care team. In this role, you will take ownership of complex surgery order processing, corrections, invoicing, and dispute resolution, while driving accuracy, efficiency, and customer satisfaction. You will serve as a subject matter expert, guiding junior team members, collaborating cross-functionally, and supporting process improvement initiatives to enhance our global order-to-cash operations.
What will you be doing?
Order Management and Processing &ndash;
<ul><li>Oversee timely and accurate entry, processing, and invoicing of high-volume and complex international surgery orders.
</li><li>Perform advanced corrections, pricing validations, and data entry for surgeon/lot details, ensuring compliance with internal controls and audit requirements.
</li><li>Use company platforms (SAP, Salesforce, EDI) to monitor order flow, proactively manage exceptions, and support seamless order clearance and invoicing.
</li><li>Act as a point of contact for order escalations and support order validation against PO and customer-specific requirements.
</li></ul>Dispute Management and Issue Resolution -
<ul><li>Lead the resolution of complex order-related issues and disputes, coordinating across Sales, Logistics, OMS, and regional Customer Service teams.
</li><li>Ensure timely and professional responses to customer queries and internal escalations, driving root cause resolution.
</li><li>Support investigation and documentation of recurring issues to reduce order fallouts.
</li></ul>Support EDI and Process Improvement &ndash;
<ul><li>Support implementation, optimization, and daily operations of EDI, Esker, and digital order management tools.
</li><li>Collaborate with Global Process and Systems teams to identify and drive continuous improvements in order cycle time, accuracy, and user experience.
</li><li>Provide feedback and mentorship to junior team members on best practices and system usage
</li></ul>Order Block Management &ndash;
<ul><li>Lead efforts to manage and distribute order blocks efficiently across teams for resolution within SLA.
</li><li>Monitor and report on key performance metrics such as order accuracy, invoice timeliness, and processing efficiency.
</li><li>Provide analysis and insights to drive strategic improvements in customer care delivery.
</li></ul>What will you need to be successful?
<ul><li>Education: Bachelor's Degree or equivalent experience in Business Administration, Supply Chain or related field
</li><li>Operating Mode: Work from office &ndash; Monday to Friday, working in US Shift (5:30 PM to 2:30 AM IST). Flexible working in any shift.
</li><li>Experience: 5-7 Years of experience in Order Management, Customer Service, or Supply Chain operations.
</li><li>Hands-on experience with Order Management Systems (e.g., SAP, Esker, EDI) preferred.
</li><li>Strong analytical skills, problem-solving abilities, and a customer-first mindset.
</li><li>Proven ability to handle high-pressure situations and work cross-functionally with global stakeholders.
</li><li>Excellent written and verbal communication skills. Detail-oriented with a continuous improvement approach to processes.
</li></ul>You. Unlimited.
We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/
Other reasons why you will love it here!
<ul><li>Your Future: Major Medical coverage + Policy exclusions and insurance non-medical limit. Educational Assistance.
</li><li>Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
</li><li>Your Wellbeing: Parents / Parents in Law&rsquo;s Insurance, Employee Assistance Program, Parental Leave.
</li><li>Flexibility : Hybrid Work Model (For most professional roles)
</li><li>Training: Hands-On, Team-Customized, Mentorship
</li><li>Extra Perks: Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift. Night Shift Allowances.
</li></ul>#YS1
<div>Stay connected by joining our Talent Community .
We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. 
 
Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited. , life, culture, and benefits at S+N.
</div><div>Explore our website and learn more about our mission, our team, and the opportunities we offer.</div></div>

Senior Associate, Global Customer Care (US Shift))

Senior Associate, Global Customer Care (US Shift)

Search 10000+ Customer care associate jobs near you this January. New roles added regularly across leading industries. Apply today.