customer care associate

Nestlé

<div><div>Nespresso Customer Support Associate 
 
 
</div>Position Summary
Join a world leader in the food and beverage industry, where our passion for enhancing quality of life drives everything we do. In our collaborative environment, we are committed to fostering a healthier future for our consumers and communities.
As a Contact Center Associate, you will engage with consumers through various channels, including inbound and outbound calls, emails, WhatsApp, live chat, and social media. Your role is pivotal in delivering exceptional customer experiences.
A Day in the Life&hellip;
Customer Experience:<ul><li>
Provide outstanding service through effective communication across voice and digital platforms, promptly addressing customer needs.</li><li>
Achieve high customer satisfaction by personalizing interactions and applying our brand&rsquo;s tone at every touchpoint.</li><li>
Resolve inquiries and complaints with empathy and professionalism, ensuring a positive impact on the customer journey.</li><li>
Utilize active listening skills to identify trends and behaviors, offering relevant solutions and fostering meaningful conversations.</li></ul>
Coffee Experience &amp; Expertise:<ul><li>
Act as a brand ambassador with in-depth knowledge of our products and sustainability commitments.</li><li>
Continuously enhance your expertise in coffee, products, and services to tailor experiences for customers.</li><li>
Inspire and guide customers in exploring personalized coffee options.</li></ul>
Sales Techniques:<ul><li>
Leverage sales skills to create opportunities for customer retention and upselling through genuine engagement.</li><li>
Skillfully navigate challenging conversations, offering valuable solutions and options.</li><li>
Identify customer needs and promote new products, enhancing the overall brand experience.</li></ul>
Operational Excellence:<ul><li>
Ensure compliance with quality and business standards in all interactions.</li><li>
Contribute to continuous improvement initiatives, enhancing customer journey and lifecycle.</li><li>
Maintain data integrity and provide back-office support as needed, aligning with compliance policies.</li></ul>
Are You a Fit?<ul><li>
Bachelor&rsquo;s degree in marketing, business studies, communications, or related fields.</li><li>
Proven customer service and sales expertise in B2C and/or B2B environments.</li><li>
Strong interpersonal and communication skills, both verbal and written, in English.</li><li>
Ability to multitask, prioritize effectively, and adapt to new digital trends.</li><li>
Attention to details and a passion for learning new skills and tools.</li></ul></div><div></div>

Nespresso Customer Support Associate

Niftel Communications

* We&rsquo;re Hiring: Customer Support Associate (Work from Home) *- Full-Time Opportunity | Remote (Work From Home)Position: Customer Support Associate Process: Blended Support (Voice + Chat) Working Hours: 9 Hours per day Shift: Rotational (including rotational week off) Salary: &#8377;14,000 &ndash; &#8377;15,500 (In-Hand) Working Days: 6 Days per weekApply : 8189011192- About the RoleWe are looking for enthusiastic and customer-focused individuals to join our support team. As a Customer Support Associate, you will play a key role in delivering exceptional service to our customers via both voice and chat channels.You&rsquo;ll be responsible for resolving queries efficiently, maintaining a professional tone, and ensuring customer satisfaction in every interaction.- Key Responsibilities<ul><li>Handle customer inquiries via calls and chat in a professional and courteous manner</li><li>Provide accurate information and effective solutions to customer issues</li><li>Maintain a positive, empathetic, and professional attitude at all times</li><li>Document customer interactions and feedback accurately</li><li>Collaborate with internal teams to ensure timely resolution of escalations</li></ul>- Requirements<ul><li>Minimum Qualification: 12th Pass (Graduate preferred)</li><li>Excellent verbal and written English communication skills (mandatory)</li><li>Strong interpersonal, problem-solving, and decision-making abilities</li><li>Ability to handle high-volume interactions with professionalism and patience</li><li>Comfortable working in rotational shifts and weekends (with rotational week off)</li></ul>- Interview Process<ul><li>HR Screening</li><li>Operations Round</li><li>Assessment Evaluation</li><li>Client Interview</li></ul>- Why Join Us?<ul><li>Opportunity to work remotely and build a strong career foundation</li><li>Friendly and growth-oriented work environment</li><li>Gain hands-on experience in customer service with a leading brand</li></ul>- Interested Candidates Can Apply By: Sending your resume to 8189011192Job Type: Full-timePay: &#8377;14,000.00 - &#8377;15,000.00 per hourExpected hours: 9 per weekBenefits:<ul><li>Work from home</li></ul>Application Question(s):<ul><li>Why do you want WFH?</li></ul>Work Location: Remote

Customer Support Associate

PS Executive group

PS Executive Group excels at bringing innovative products and services to the forefront of consumer attention through thoughtful and engaging representation. We partner with industry leaders who deliver cutting-edge technology and essential services that connect and empower local communities. As a Customer Relations Associate, you&rsquo;ll play a pivotal role in driving customer engagement by delivering exceptional service, providing product knowledge, and identifying solutions tailored to individual needs.We set our Customer Relations Associates up for success through comprehensive training in product knowledge, customer interaction, and client service strategies. Your contributions will be vital to expanding sales, maintaining accurate records, and refining marketing practices. Successful team members are detail-oriented, proactive, and adaptable in their approach to customer service and sales.Customer Relations Associate Responsibilities:<ul><li>Engage directly with customers to guide them through the sales and service process while addressing their needs.</li><li>Present product information to match customer preferences and uncover potential sales opportunities.</li><li>Develop a strong understanding of client services, industry trends, and company systems to deliver top-tier customer support.</li><li>Collaborate with the management team and peers for training on client products, sales techniques, and operational insights.</li><li>Collect and analyze sales data to refine strategies and contribute to overall marketing improvements.</li></ul>Customer Relations Associate Qualities/Requirements:<ul><li>A high school diploma or equivalent is required; an Associate&rsquo;s degree or higher is a plus.</li><li>Familiarity with customer service, sales, marketing, or business practices is encouraged.</li><li>Ability to work collaboratively with team members and leadership to achieve shared sales and service goals.</li><li>Eagerness to learn, grow, and take advantage of development opportunities to enhance skills and advance beyond the entry level.</li></ul>Job Type: Full-timePay: $46,000.00 - $61,489.00 per yearWork Location: In person

Customer Relations Associate

Amazon

<div>
 
 Description
 
 
 
 
 Customer Service Associate
 
 
 
 Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead, we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
 
 
 
 What will you do as a Customer Service Associate?
 
 
 
 As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
 
 
 
 What are your hours?
 
 
 
 This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
 
 
 
 Basic Qualifications
 
 
 
 
 What qualifications do we need from you?
 
 
 
 <ul>
 <li>
 Minimum age: 18 years old
 </li>
 <li>
 Have the right to work in Egypt
 </li>
 <li>
 Minimum qualification of a high school degree - Passed
 </li>
 <li>
 Strong communication skills in [English &amp; Arabic] (both written and oral fluency)
 </li>
 <li>
 Experience working with a computer
 </li>
 <li>
 The availability to work varying shifts from Monday to Sunday within our operating hours
 </li>
 <li>
 Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
 
 
 </li>
 </ul>
 
 What strengths will you bring?
 
 
 
 <ul>
 <li>
 Hard-working, articulate, and detail-oriented
 </li>
 <li>
 Friendly and customer-focused in every situation
 </li>
 <li>
 Ability to learn quickly and embrace change
 </li>
 <li>
 Comfortable multi-tasking in a high-energy environment.
 
 
 </li>
 </ul>
 
 What benefits will you receive?
 
 
 
 
 Benefits
 
 
 
 One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
 
 
 <ul>
 <li>
 Social Insurance
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
 </li>
 <ul>
 <li>
 Gas station beside bloom bank
 </li>
 <li>
 Downtown Street
 
 </li>
 </ul>
 </ul>
 
 If this role sounds like it&rsquo;s for you, then click on the link below to start the application process
 
 !
 
 
 You&rsquo;ll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
 
 
 If successful, we will contact you about next steps!
 
 
 Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
 
 
 Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: ASF250118232
</div>

Customer Service Associate

Penske Truck Leasing

<div>Position Summary:
A Penske Logistics Customer Service Associate monitors delivery schedules to assure timely delivery of materials and products to customer locations. Manage time sensitive information and transactions in order to ensure on-time delivery by tracking shipments for pick-up, estimating times of arrival and delivery, and recovering loads when necessary. Candidate must have proven communication with a strong focus on internal and external customer service to meet business needs.
Bilingual (English and Spanish required)
Shift:
Monday thru Friday 2:00pm-10:30pm
Major Responsibilities:
<ul><li>Use TMS system to enter &amp; process customer orders</li></ul>
<ul><li>Work closely with common carriers to ensure on-time deliveries by checking shipment status daily and maintaining transportation relationships.</li></ul>
<ul><li>Communicate with associates from other shifts</li></ul>
<ul><li>Complete daily logs and checklists</li></ul>
<ul><li>Work with customer to resolve any transportation issues</li></ul>
<ul><li>Identify cost savings opportunities for the customer</li></ul>
<ul><li>Other projects and tasks as assigned by supervisor</li></ul>
Qualifications:
<ul><li>Bilingual (English and Spanish)</li></ul>
<ul><li>At least 1 year of customer service experience required</li></ul>
<ul><li>Bachelor&rsquo;s Degree or some college preferred / High school diploma or equivalent necessary</li></ul>
<ul><li>Ability to manage multiple tasks and prioritize time sensitive situations in a fast paced environment</li></ul>
<ul><li>Advanced computer skills including Excel and Outlook required</li></ul>
<ul><li>Must also be able to learn and regularly operate multiple company and customer owned transportation systems &amp; applications</li></ul>
<ul><li>Excellent problem solving and analytical skills</li></ul>
<ul><li>Ability to adapt in a dynamic environment</li></ul>
<ul><li>Ability to work First, Second and Third Shift as needed. Flexibility with scheduling required</li></ul>
<ul><li>Regular, predictable, full attendance is an essential function of the job</li></ul>
<ul><li>Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.</li></ul>
Physical Requirements:
<ul><li>The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul>
<ul><li>The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.</li></ul>
<ul><li>While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.</li></ul>
<ul><li>Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.</li></ul>
Penske is an Equal Opportunity Employer.
About Penske Logistics
Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.
Job Category: Logistics/Supply Chain
Job Family: Customer Experience
Address: 15041 S Commerce Dr
Primary Location: US-MI-Dearborn
Employer: Penske Logistics LLC
Req ID: 2511345</div>

Customer Service Associate (Bilingual)

Veclar Technologies

Job Title: Customer Relationship AssociateLocation: On-Site Job Type: Full-Time Shift: Night Shift (5:45 PM &ndash; 3:00 AM PKT) Salary: PKR 80,000 &ndash; 150,000/month + CommissionAbout Veclar TechnologiesFounded in 2018, Veclar Technologies is a U.S.-based B2B company delivering cutting-edge digital solutions tailored for real estate professionals across the United States and Canada. Our expertise spans digital marketing, IT support, and strategic client acquisition&mdash;helping real estate businesses grow and thrive in a competitive market.Role OverviewWe are seeking a proactive and customer-focused Customer Relationship Associate to join our on-site team. In this role, you'll be the key link between our company and clients, ensuring a seamless onboarding experience and building strong, lasting relationships. Your work will directly impact client satisfaction, retention, and business growth.Key Responsibilities<ul><li>Serve as the primary contact for assigned clients, delivering prompt and professional support.</li><li>Collaborate with Client Managers to understand client goals and recommend appropriate services.</li><li>Manage the onboarding process for new clients, ensuring a smooth and efficient transition.</li><li>Monitor client performance metrics to identify opportunities for upselling or cross-selling.</li><li>Respond to client inquiries promptly and escalate issues when necessary.</li><li>Maintain accurate client records using CRM tools.</li><li>Create and present performance reports for both clients and internal teams.</li><li>Coordinate with Sales, Marketing, and Operations to ensure client satisfaction and success.</li><li>Stay informed on industry trends to provide insights that support client retention and growth.</li><li>Meet and exceed KPIs related to client satisfaction, retention, and account expansion.</li></ul>What We Offer<ul><li>Career Advancement: Structured training, mentorship, and clear pathways for professional growth.</li><li>Innovative Work Environment: Be part of a tech-driven company revolutionizing the real estate industry.</li><li>Team Collaboration: Work in a supportive, team-oriented environment.</li><li>Competitive Compensation: Attractive salary, commission, performance-based bonuses, and paid training.</li><li>Work-Life Balance: Fixed night shifts aligned with North American hours and annual paid leave.</li></ul>Qualifications<ul><li>6 months to 2 years of experience in customer service, account management, or B2B sales.</li><li>Excellent verbal and written communication skills.</li><li>Proficiency in using CRM platforms and client management systems.</li><li>Strong organizational skills with great attention to detail.</li><li>Self-motivated and able to work independently and within a team.</li><li>Comfortable working night shifts in alignment with North American time zones.</li></ul>Job Type: Full-timePay: Rs150,000.00 per monthApplication Question(s):<ul><li>Are you open to working a night shift, as this role requires?</li><li>Would you be able to commute to or work from Bahria Town Phase 7 for this position?</li><li>May I ask if you had a chance to review the job description before submitting your application?</li></ul>Work Location: In person

Customer Relationship Associate

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