customer care associate

APM Monaco

Who are we?Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle. About the Role: <ul><li>5 months contract (Oct 2025 to Feb 2026)</li><li>Office and home based</li><li>5-day work per week (Monday to Friday)</li><li>Fluent Arabic and English Speaker is a MUST</li></ul> Responsibilities <ul><li>Manage customer calls and request relevant information</li><li>Handle customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries</li><li>Liaise with Logistics, After Sales Service and global boutiques on daily basis</li><li>Follow up the offline store enquiries and complaints</li><li>Other ad-hoc projects assigned by the manager</li></ul> Qualifications <ul><li>Minimum 3 years relevant experiences in customer service/ luxury retail field</li><li>Proficient with MS Office</li><li>Fluent Arabic and English. Any other language will be a bonus.</li><li>Able to work independently with minimal supervision</li><li>Proactive, patient and committed</li><li>Great communication and interpersonal skills</li><li>Immediately available is highly preferred</li></ul>This position is based in Dubai. Why Join APM? <ul><li>Global, Dynamic Team: Diverse and energetic workforce.</li><li>Growth Opportunities: We support your professional development.</li><li>Collaborative Culture: Teamwork and open communication.</li><li>Comprehensive Benefits: Medical benefits, paid time off, and generous employee discounts.</li></ul>

Temp Customer Care Associate (English and Arabic Speaker)

S&P Global

About the Role: 
Grade Level (for internal use): 10
 Job Summary: The Client Services/Support Associate Manager will be responsible for managing the client support team in Gurgaon India , ensuring high-quality service delivery and managing client relationships. This role involves collaborating with internal stakeholders, technical and product teams to enhance client satisfaction and drive service improvements. The role is expected to work mainly during the US Hours but will have direct reports to manage, working in the APAC hours.
 
Principal Accountabilities: 
Develop and initiate business and operational vision that drive organization, process and technology improvements in support of new and changing product requirements.
 Effective and timely communication with both internal and external customers around business metrics, collaboration and customer delight
 Continuously and proactively strive to improve Customer Delight within area of responsibility
 Proactive leadership to maximize organizational and colleague effectiveness through improving engagement and skill sets of team members
 Lead and mentor the client support team, providing guidance and support to ensure efficient operations.
 Decisions are guided by policies, procedures and the local business plan; receives guidance and oversight from manager/director
 
Job Complexity / Scope Differentiators: 
Supervise and leaders the Customer Care team in the location and is responsible for efficient and effective supervision of the team’s processes and operations
 Serves as a leader and role model to drive superior Customer Care which will support and enhance the overall customer experience
 Works closely with key stakeholders, including Sales, Product Management and Customer Care Management to communicate issues and help develop customer care goals and processes
 Accountable for execution of the team’s day-to-day customer service operations within defined standards
 Tracks performance against service levels, quality, customer satisfaction, and cost
 Requires limited independent decision making
 Follows clearly defined practices and Standard Operating Procedures (SOPs)
 Handles related management escalations
 Builds a culture that is based on teamwork and S&P Global values
 
Knowledge and Skills: 
Very analytical in thinking and can apply thoughts to clear actions
 Understand linkages between colleague engagement, customer satisfaction and revenue performance
 Has excellent communication skills, both written and verbal
 Experience influencing in a matrixed organization to drive big outcomes by building strong trusted relationships
 Developing knowledge across S&P Global Market Intelligence product groups from an information/content perspective
 May have more detailed knowledge of one or more product disciplines
 Broad knowledge of internal customer facing processes
 
Qualifications: 
Bachelor’s degree in Business or Finance, Communications, or a related field.
 Minimum of [3] years of experience in client services or support roles, with at least [2] years in a management position.
 Strong communication and interpersonal skills.
 Ability to work in a fast-paced environment and manage multiple priorities.
 Proficient in CRM software and Microsoft Office Suite.
 
Physical Requirements/ Working Environment: 
Works well under pressured working environment
 Good tardiness & attendance track record
 Require working on Shift Rotation basis to supervise teams accordingly
 Able to join necessary management scheduled meetings
 Able to work during Public Holidays (compensated accordingly)
 
About S&P Global Market Intelligence
 
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
For more information, visit www.spglobal.com/marketintelligence .
 
What’s In It For You?
 
Our Mission: 
Advancing Essential Intelligence.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 
Flexible Downtime: Generous time off helps keep you energized for your time on.
 
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
Global Hiring and Opportunity at S&P Global: 
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
Recruitment Fraud Alert: 
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
 
-----------------------------------------------------------
 
Equal Opportunity Employer
 S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
 
Job ID: 322994
 Posted On: 2025-12-08
 Location: Gurgaon, Haryana, India

Client Services/Customer Care Support Associate Manager

Apollo Executives

Apollo Executives is looking for a Customer Service Associate with a passion for problem-solving. Representing Verizon FiOS in King of Prussia, the Customer Service Associate will provide more than just answers; you will offer tailored solutions. Our firm empowers the Customer Service Associate to utilize their attention to detail, ensuring every customer understands and benefits from the transformative speed and reliability of the FiOS network.As a Customer Service Associate, you will develop deep expertise in the Verizon FiOS product lineup, from revolutionary fiber-optic internet to integrated wireless solutions. The Customer Service Associate role in client support and service coordination is crucial for customer satisfaction, providing them with the practical experience and leadership foundation for a lasting career in client services.Core Functions of the Customer Service Associate<ul><li>As a Customer Service Associate, you will guide customers through Verizon FiOS service options, helping them choose fiber internet, TV, and phone packages that match their needs and usage habits.</li><li>Resolve service inquiries and account issues with professionalism and empathy, ensuring customers feel supported and receive timely solutions.</li><li>Verify account details and manage documentation to prepare customers for smooth activation, installation, and service readiness.</li><li>Keep CRM records updated with customer interactions, service milestones, and account changes to support campaign tracking and retention.</li><li>Spot upgrade opportunities by reviewing usage patterns and sharing insights that enhance satisfaction and drive service adoption.</li><li>Work with fellow customer service associates and internal teams to resolve service challenges, streamline onboarding, and uphold Verizon FiOS standards for customer care and territory growth.</li></ul>Education &amp; Experience Needed for the Customer Service Associate<ul><li>High school diploma or GED required; studies in business, communications, or marketing preferred.</li><li>Prior experience in customer support, retail, or field-based outreach, ideally within telecom, hospitality, or subscription-driven industries.</li><li>Strong interpersonal and communication skills, with the ability to listen actively, explain service options clearly, and build trust with customers.</li></ul>Preferred Skills for the Customer Service Associate<ul><li>Knows how to translate tech into plain language; fiber doesn&rsquo;t have to be complicated.</li><li>Brings patience and positivity to every customer interaction.</li><li>Treats CRM updates like mission-critical data, clean, timely, and precise.</li><li>Works well with others to keep the customer journey smooth and frustration-free.</li><li>Learns fast, asks smart questions, and grows like it&rsquo;s part of the job.</li></ul>Job Type: Full-timePay: $880.00 - $1,290.00 per weekBenefits:<ul><li>401(k)</li><li>401(k) matching</li></ul>Work Location: In person

Verizon Customer Service Associate

CBC Resourcing Solutions

Customer Service AssociateManchester To £35,000 plus bonus and benefitsOur client is a vehicle finance specialist providing first class customer service. Due to growth they are looking to recruit an Customer Service Associate.The successful Customer Service Associate will be a representative of an FCA-regulated firm, you will play a critical role in delivering exceptional customer service, managing collections, and ensuring regulatory compliance throughout the life cycle of the customer journey. The ideal candidate will possess strong communication skills, a solutions-oriented mindset, and a commitment to upholding the highest standards of integrity and customer care.You will;<ul><li>Serve as the first point of contact for customers, addressing queries and providing accurate information about motor finance products and services.</li><li>Handle customer account management, including updates, payments, and resolving disputes in a timely and professional manner. </li><li>Ensure that all customer interactions are conducted in line with FCA Treating Customers Fairly (TCF) principles and in line with Consumer Duty requirements. </li><li>Collaborate with internal departments to resolve customer issues effectively and efficiently.</li></ul>This is an exciting opportunity to join a dynamic business during an exciting period of growth.In the first instance please send your CV in confidence

Customer Service Associate

Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 Associate Manager - Customer Care | MAF Retail | Head Office UAE
 
 
 
 Role Summary
 
 
 
 The Associate Manager - Customer Care is responsible of providing a superior quality capacity management and support for the Customer care representative to reach their service level in a cost-effective way. The role holder should be a &lsquo;people person&rsquo; with great customer service skills and the ability to moderate online and offline conversations with the internal and external customers.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Ensure you deliver an outstanding shopping experience to every customer contact via any offered communication channel (walk in, phone, email, online chat)
 </li>
 <li>
 Always deal with the most difficult customers in a quick, willing, and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems.
 </li>
 <li>
 Achieve sales targets by maximizing all customer contact opportunities to provide product knowledge, increase units per transaction and sell across all channels.
 </li>
 <li>
 Carry out a through Brief and Debrief with the Intern daily at the start and end of each shift to ensure that any follow up given, have been actioned. Check the understanding of any new procedures or updates with the team.
 </li>
 <li>
 Use all CRM and E-commerce systems confidently and use to accurately add notes to orders and cases for all incoming and outgoing contacts
 </li>
 <li>
 Work closely with other internal departments to ensure issues affecting customer orders or returns are resolved and enable seamless shopping experience.
 </li>
 <li>
 Adhere to the schedule and the forecast given by the management.
 </li>
 <li>
 Train and coach, the representative to deliver the best experience to the customer.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business o any related field
 </li>
 <li>
 3 years of experience in customer service and preferably in retail industry
 </li>
 <li>
 Workforce planning &amp; scheduling
 </li>
 <li>
 Queue management and service-level optimization
 </li>
 <li>
 Process improvement (e.g., Lean, Six Sigma concepts are a plus)
 </li>
 <li>
 Data-driven decision-making using reports/dashboards
 </li>
 <li>
 Proficiency with Excel/Google Sheets, reporting tools, and dashboards
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Associate Manager - Customer Care

Evolution Concepts inc

Job Title: Customer Associate &ndash; AT&amp;T ServicesAbout the Role: We are a specialized sales and business consulting firm seeking a motivated Customer Associate to support and promote AT&amp;T&rsquo;s full portfolio of products, including wireless services, internet plans, and connected devices. In this role, you will help customers understand available service options, recommend solutions based on their needs, and ensure a smooth activation process from start to finish.Key Responsibilities:<ul><li>Represent the AT&amp;T brand by promoting wireless plans, devices, tablets, and internet services through structured outreach.</li><li>Assess customer needs, usage habits, and service priorities to recommend personalized product bundles.</li><li>Manage activation workflows, ensuring accurate documentation, eligibility checks, and seamless service setup.</li><li>Maintain detailed records of customer interactions, service milestones, and sales activity for reporting and performance tracking.</li><li>Troubleshoot basic device or service questions, escalating more complex issues to internal support teams.</li><li>Stay up to date on AT&amp;T product updates, device launches, and service enhancements to provide accurate customer guidance.</li></ul>Qualifications:<ul><li>High school diploma or GED required; coursework in business, marketing, or communications is a plus.</li><li>Previous experience in retail, sales, customer service, telecom, electronics, or subscription-based products is preferred.</li><li>Strong communication skills with the ability to clearly explain product features and service options.</li><li>Comfortable learning and using CRM systems and other digital tools.</li></ul>Preferred Skills:<ul><li>Enjoys problem-solving and helping customers find the right service solutions.</li><li>Works well in a team environment and keeps follow-ups organized and timely.</li><li>Able to stay positive, professional, and adaptable during busy sales cycles.</li><li>Self-motivated and proactive, with the ability to contribute without constant supervision.</li></ul>Pay: $44,707.38 - $53,841.15 per yearBenefits:<ul><li>Flexible schedule</li><li>Professional development assistance</li></ul>Work Location: In person

Customer Associate- Entry Level

Therefore I'm Clinic

Job Summary:The Customer Support Associate is responsible for delivering exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-centric mindset. The associate will act as the primary point of contact between customers and the company.Key Responsibilities:<ul><li>Handle incoming calls, emails, chats, and messages from customers in a professional and timely manner.</li><li>Provide accurate information about products, services, and company policies.</li><li>Resolve customer issues, complaints, and requests with efficiency and empathy.</li><li>Coordinate with internal departments (operations, technical, clinic teams, logistics, etc.) to ensure smooth issue resolution.</li><li>Record and maintain customer interactions, feedback, and resolutions in the Odoo system.</li><li>Follow up on pending queries to ensure timely closure.</li><li>Uphold a high standard of customer satisfaction and service quality.</li><li>Assist in maintaining FAQs, customer communication templates, and service scripts.</li><li>Identify recurring issues and escalate them to the concerned department for improvement.</li><li>Support in after-sales service, appointment scheduling, and customer engagement activities.</li></ul>Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in any discipline (preferred).</li><li>Proven experience in customer support or a similar role.</li><li>Excellent communication skills &mdash; verbal and written.</li><li>Strong problem-solving skills and a customer-first attitude.</li><li>Ability to multitask, work under pressure, and manage time effectively.</li><li>Knowledge of Odoo tools, ticketing systems, and basic computer applications.</li><li>Ability to remain calm and professional in challenging situations.</li></ul>hr@thereforeim.com9072349800Females OnlyWorking Hours -10:00am to 7:00 pmwww.thereforeim.inJob Type: Full-timeWork Location: In person

Customer Relations Associate

Search 10000+ Customer care associate jobs near you this December. New roles added regularly across leading industries. Apply today.