customer care associate

Sundays For Dogs

<div>About Sundays for Dogs
Sundays for Dogs is a founder-led, direct-to-consumer brand reimagining pet food so dog owners can spend more quality time with their dogs &mdash; now and later. We make human-grade, air-dried food that supports long, healthy lives, and we build our company around shared core values that guide how we work and how we treat each other. 
We&rsquo;re headquartered in Cleveland, Ohio, with a primarily remote team of ~50 full-time employees across the U.S. While we work distributed day to day, we come together in person on a quarterly basis because relationships matter. Our business today is 100% DTC, with our subscription model at the core of how we serve customers &mdash; and we&rsquo;re building to scale with intention. We&rsquo;re just getting started... 
The Sundays Customer Care Team is comprised of 21 passionate individuals who all report up to the Director of Customer Care. Our team owns inbound customer communications across several channels, dedicated to supporting both the dogs and the dog parents who choose Sundays out of a deep commitment to their pet's health. The Customer Care Associate will support inbound customer communications across voice, email, text, and chat channels. This role will own the customer conversation through to completion, troubleshooting and resolving account, subscription, and order issues to ensure a seamless experience. This role values individuals who display empathetic problem-solving, take full ownership of resolutions, and demonstrate a willingness to both collaborate interpersonally and support continuous process improvement.
This position reports directly to the Customer Care Manager of Performance and Operations. This is a cross-functional role that includes collaboration between departments, such as Engineering and Product teams.
Your day-to-day:<ul><li>
Hybrid Working Schedule: This role is hybrid, working 2 to 3 days onsite and remote work for the remainder of scheduled days.</li><li>
Delight and Support Pup Parents: Provide timely, empathetic, and knowledgeable support through phone, SMS, chat, and email, ensuring a seamless experience at every touchpoint.</li><li>
Resolve with Purpose: Assist customers with a wide range of inquiries including product details, subscription management, delivery updates, account troubleshooting, and billing concerns.</li></ul><ul><li>
Champion Subscription Success: Actively help customers manage their recurring orders &mdash; adjusting delivery dates, modifying subscriptions, explaining billing cycles, and more to reduce churn and boost retention.</li><li>
Act as a Brand Ambassador: Deliver a &quot;best-in-show&quot; experience by accurately resolving issues while embodying the tone, values, and customer-first approach of our brand.</li><li>
Document and Collaborate: Maintain thorough, accurate notes in our CRM to ensure smooth handoffs and visibility across the team, and share customer feedback to influence product and service improvements.</li><li>
Stay Product-Savvy: Keep current on our evolving policies, promotions, and subscription features to provide informed and proactive guidance.</li><li>
Crush Your Metrics: Consistently meet or exceed performance goals, including quality assurance (QA), customer satisfaction (CSAT), conversations per hour, and attendance expectations.</li></ul>
We'd love to hear from you if you have:<ul><li>
Customer Service Experience: 2+ years in a customer-facing role&mdash;call center, e-commerce, retail, or hospitality&mdash;especially within a subscription-based business is a plus.</li><li>
Flexible Availability: This role requires the ability to work a mid-shift, starting around 10 to 11AM EST, as well as weekend availability.</li><li><div><ul><li>
Part-Time Option: Part-time schedules are available, with an expectation of approximately 24 hours per week, typically aligned with mid-day start times (10:30&ndash;11AM EST) and including weekend availability.</li></ul></div></li><li>
Clear Communicator: Strong verbal and written communication skills, with the ability to simplify complex subscription details and policies.</li><li>
Calm Under Pressure: Patience and empathy in challenging situations, with the ability to de-escalate and find solutions quickly.</li><li>
Tech-Savvy: Proficient with CRM platforms (like Dixa, Zendesk, Gorgias, or Salesforce), help desk tools, and subscription management systems.</li><li>
Problem Solver: Sharp attention to detail, proactive thinking, and a strong sense of ownership when it comes to solving customer issues.</li><li>
Organized Multitasker: Able to balance a high volume of tickets or calls while maintaining top-tier quality and accuracy.</li></ul>
Why Join Us?<ul><li>
Equity program &ndash; a chance to own part of the company!</li><li>
401k plan with employer match &ndash; invest in your future.</li><li>
Competitive Medical, Dental, Vision plans &ndash; company covers 80%.</li><li>
Sundays subscription for your pup! &ndash; because we care about your furry friends.</li><li>
Parental leave &amp; PAWrental leave &ndash; support for growing families, both human and pet.</li><li>
Discounted pet insurance &ndash; keep your pets happy and healthy.</li></ul>
**RECRUITING SCAM ALERT** 
We&rsquo;ve been made aware of scammers impersonating Sundays for Dogs and inviting candidates to interview via Microsoft Teams. 
To protect yourself, please note:<ul><li>
We do not conduct interviews over Microsoft Teams.</li><li>
All interview scheduling communications will come from one of the following domains: @ats.rippling.com (our official applicant tracking system) or @sundaysfordogs.com.</li></ul>
If you receive outreach from any other email domain or are asked to communicate outside of these channels, it is not from our team. 
 
We strongly suggest you do not share any personal or confidential information if you are unsure about the legitimacy of the communication. 
 
If you have questions about whether a message is legitimate, contact us directly at people@sundaysfordogs.com.</div>

Customer Care Associate

Pricebook Digital

<div>
 The ideal candidate must be customer-service oriented, work well in a team environment as well as be self-motivated, have good organization skills, be able to effectively manage multiple tasks simultaneously, be attentive to detail, and be able to learn quickly on the job. The ability to own tasks, clearly communicate requirements, delays, completion, and prioritize a constantly shifting schedule of deadlines is paramount. The candidate will work closely with various internal teams to ensure on time delivery of provided data from customers for adoption of Pricebook DigitalTM products.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage multiple customer projects and ensure all deliverables are completed on time by respective parties
 </li>
 <li>
 Consistently update all internal and customer stakeholders on any progress and/or roadblocks to maintain alignment and transparency, while continually driving the project forward to meet established deadlines
 </li>
 <li>
 Develop and foster long-term relationships with customers, built upon trust and having their best interest at heart; manage expectations and navigate customers through challenging conversations, especially by phone
 </li>
 <li>
 Coordinate across internal teams to deliver against defined timelines and partner closely during launch to ensure a successful customer onboarding
 </li>
 <li>
 Assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions, with a primary focus on customer satisfaction
 </li>
 <li>
 Become a Pricebook DigitalTM product expert and help both customers and coworkers succeed via knowledge sharing and identifying creative solutions to unique workflow needs
 </li>
 <li>
 Utilize support tools such as Zendesk to efficiently deliver a world class customer service experience
 </li>
 <li>
 Work closely with a diverse internal team to provide superior quality customer service and maintain a positive environment
 </li>
 <li>
 Champion customer needs internally by providing feedback and communicating customer needs to internal stakeholders
 </li>
 <li>
 All other duties as assigned
 
 
 </li>
 </ul>
 To Be Successful In This Role, You&rsquo;ll Need:
 
 
 <ul>
 <li>
 Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types
 </li>
 <li>
 A clear view on what constitutes top tier customer support and capable of executing top tier customer support by phone, chat, email and other means
 </li>
 <li>
 Ability to work smoothly within a team and understand that we succeed or fail together
 </li>
 <li>
 Ability to thrive in a culture of feedback
 </li>
 <li>
 Self-motivated and capable of efficiently learning and using complex software quickly as well as teaching aspects of that software to others
 </li>
 <li>
 An efficient and effective problem-solver with strong critical thinking skills and troubleshooting abilities
 </li>
 <li>
 Intelligent, self-motivated, quick thinking, and fast learning
 </li>
 <li>
 Maintain a customer service attitude even in the most challenging situations, organization and attention to detail while multitasking in a challenging, fast-paced environment
 </li>
 <li>
 Work independently in a remote environment and the ability to manage and maintain your own IT
 </li>
 <li>
 Computer knowledge
 </li>
 <li>
 Proficiency in Word, Excel, PDF, and other common work software
 
 
 </li>
 </ul>
 
 Compensation &amp; Benefits
 
 
 
 Compensation range for this position is $44,000 - $55,000 and the eligible benefits for full time employees are
 
 
 <ul>
 <li>
 Health Insurance - Aetna
 </li>
 <li>
 Dental &amp; Vision Insurance - Guardian
 </li>
 <li>
 Voluntary Benefits - Voya
 </li>
 <ul>
 <li>
 Accident
 </li>
 <li>
 Critical Illness
 </li>
 <li>
 Hospital Indemnity
 </li>
 </ul>
 <li>
 401K - Guideline
 </li>
 <li>
 Paid Vacation
 </li>
 <li>
 Paid Sick Leave
 </li>
 <li>
 Paid Parental Leave
 </li>
 <li>
 Paid Holidays
 </li>
 <li>
 Employer Paid Short Term Disability
 </li>
 <li>
 Employer Paid Life Insurance
 </li>
 <li>
 Other Perks at Work
 
 </li>
 </ul>
 
 
 Equal Opportunity Employer
 
 
 
 
 Pricebook Digital does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. We are an equal opportunity employer, and we celebrate the diversity that each employee brings to the table. We value the convergence of fresh, unique perspectives and experiences from all walks of life and believe that makes us stronger as a company.
 
 
 
 About Pricebook Digital
 
 
 
 Pricebook Digital develops and markets sales and pricing software and related technologies for the HVAC industry and other specialty contracting industries in the U.S. and Canada. Our solutions provide value through the entire supply chain, from manufacturers, distributors and dealers through to homeowners and small business consumers. We are a fully remote, new generation company with a strong team culture, and a mission to provide outstanding products, services and support to our customers while having fun doing it.
</div>

<div>The ideal candidate must be customer-service oriented, work well in a team environment as well as be self-motivated, have good organization skills, be able to effectively manage multiple tasks simultaneously, be attentive to detail, and be able to learn quickly on the job. The ability to own tasks, clearly communicate requirements, delays, completion, and prioritize a constantly shifting schedule of deadlines is paramount. The candidate will work closely with various internal teams to ensure on time delivery of provided data from customers for adoption of Pricebook DigitalTM products.

Responsibilities:
<ul><li>Manage multiple customer projects and ensure all deliverables are completed on time by respective parties
</li><li>Consistently update all internal and customer stakeholders on any progress and/or roadblocks to maintain alignment and transparency, while continually driving the project forward to meet established deadlines
</li><li>Develop and foster long-term relationships with customers, built upon trust and having their best interest at heart; manage expectations and navigate customers through challenging conversations, especially by phone
</li><li>Coordinate across internal teams to deliver against defined timelines and partner closely during launch to ensure a successful customer onboarding
</li><li>Assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions, with a primary focus on customer satisfaction
</li><li>Become a Pricebook DigitalTM product expert and help both customers and coworkers succeed via knowledge sharing and identifying creative solutions to unique workflow needs
</li><li>Utilize support tools such as Zendesk to efficiently deliver a world class customer service experience
</li><li>Work closely with a diverse internal team to provide superior quality customer service and maintain a positive environment
</li><li>Champion customer needs internally by providing feedback and communicating customer needs to internal stakeholders
</li><li>All other duties as assigned
</li></ul>To Be Successful In This Role, You&rsquo;ll Need:
<ul><li>Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types
</li><li>A clear view on what constitutes top tier customer support and capable of executing top tier customer support by phone, chat, email and other means
</li><li>Ability to work smoothly within a team and understand that we succeed or fail together
</li><li>Ability to thrive in a culture of feedback
</li><li>Self-motivated and capable of efficiently learning and using complex software quickly as well as teaching aspects of that software to others
</li><li>An efficient and effective problem-solver with strong critical thinking skills and troubleshooting abilities
</li><li>Intelligent, self-motivated, quick thinking, and fast learning
</li><li>Maintain a customer service attitude even in the most challenging situations, organization and attention to detail while multitasking in a challenging, fast-paced environment
</li><li>Work independently in a remote environment and the ability to manage and maintain your own IT
</li><li>Computer knowledge
</li><li>Proficiency in Word, Excel, PDF, and other common work software</li>
</ul>
Compensation &amp; Benefits

Compensation range for this position is $44,000 - $55,000 and the eligible benefits for full time employees are
<ul>
<li>Health Insurance - Aetna</li>
<li>Dental &amp; Vision Insurance - Guardian</li>
<li>Voluntary Benefits - Voya<ul>
<li>Accident</li>
<li>Critical Illness</li>
<li>Hospital Indemnity</li>
</ul></li><li>401K - Guideline</li>
<li>Paid Vacation</li>
<li>Paid Sick Leave</li>
<li>Paid Parental Leave</li>
<li>Paid Holidays</li>
<li>Employer Paid Short Term Disability</li>
<li>Employer Paid Life Insurance</li>
<li>Other Perks at Work</li>
</ul>
Equal Opportunity Employer

Pricebook Digital does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. We are an equal opportunity employer, and we celebrate the diversity that each employee brings to the table. We value the convergence of fresh, unique perspectives and experiences from all walks of life and believe that makes us stronger as a company.

About Pricebook Digital

Pricebook Digital develops and markets sales and pricing software and related technologies for the HVAC industry and other specialty contracting industries in the U.S. and Canada. Our solutions provide value through the entire supply chain, from manufacturers, distributors and dealers through to homeowners and small business consumers. We are a fully remote, new generation company with a strong team culture, and a mission to provide outstanding products, services and support to our customers while having fun doing it.</div>

NTT DATA

Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers.
 
**Must Live in Continental United States**
 
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
 
Pay for this role is $19.00hr
 
The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements.
 
Basic Qualifications: 
<ul>
<li>1 year experience (WAH) remote customer service</li>
<li>1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications</li>
<li>Minimum High school diploma or GED.</li>
</ul>
Responsibilities: 
<ul>
<li>Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products.</li>
<li>Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.</li>
<li>Ensuring customer satisfaction (CSAT) and strive to meet service metrics.</li>
<li>Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.</li>
<li>A typical day will likely involve fielding between 75 to 100 calls.</li>
<li>Communicating effectively and professionally with both internal and external customers to resolve questions and issues.</li>
<li>Collaborating with management or other team members as appropriate to proactively address service issues and concerns.</li>
<li>Attention to detail, accuracy, and accountability for your work product.</li>
<li>Designated quiet area to complete calls while working from home</li>
</ul>
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
 
*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.
 
Must Pass Drug screen
 
Must Pass a background check with Education check and employment verification check.
 
This job posting is for active vacancies. Applications are pre-screened using artificial intelligence technology and reviewed by NTT DATA recruiters.
 
Remote Working and Technology Requirements
 
To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
 
Technology
 <ul>
<li>NTT DATA will provide a computer and headset for remote work.</li>
<li>Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.</li>
<li>Failure to return equipment may result in collection actions and/or other consequences.</li>
<li>Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.</li>
<li>A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location.</li>
</ul>
Technical Performance and Issue Tracking
 <ul>
<li>Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.</li>
<li>Remote employees must adhere to all technical support procedures and protocols.</li>
<li>Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.</li>
</ul>
Remote Workspace
 
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
 <ul>
<li>Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.</li>
<li>The workspace must be a permanent, unencumbered location used daily for work.</li>
<li>Employees must work with minimal distractions that do not interfere with business operations or service delivery.</li>
<li>Ideally, the workspace is isolated from other household members and used exclusively for job duties.</li>
<li>Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.</li>
<li>Employees must work from the same location consistently unless prior approval is obtained.</li>
<li>If a change in work location is necessary:</li>
<li>The new location must meet all Remote Workspace and Technology Requirements.</li>
<li>Notification to NTT DATA Management is required before relocating</li>
</ul>

BPO Customer Care Associate

Dayspring Restoration

Job DescriptionDaySpring Restoration is seeking a Dispatch Customer Care Associate for Call Intake Center to join our Missoula, MT team!Are you a natural communicator who thrives on helping people and making a real impact? As a Dispatch Customer Care Associate, you&rsquo;ll be the first point of contact for customers seeking restoration services, providing support with empathy, professionalism, and efficiency. In our fast-paced virtual call center, every interaction matters&mdash;you&rsquo;ll listen, problem-solve, and ensure each customer feels heard and valued.We&rsquo;re looking for someone with a positive attitude, strong communication skills, and a talent for building relationships. If you enjoy multitasking, navigating technology with ease, and taking pride in delivering exceptional service, this role is perfect for you. Bring your energy, attention to detail, and people skills, and join a team that values dependability, collaboration, and customer satisfaction above all.Make a difference every day&mdash;start your journey with us as a Customer Care Associate!Cousino Restoration &amp; Environmental is a well-respected and top leading Emergency Response Restoration Company with over 40 years of service in fire, water cleanup, restoration services, mold mitigation, construction, and biohazard clean up. Our dedicated team has restored more than 20,000 structures throughout the area. If you want to be a part of our team of professionals, who care about people, and contribute to the success and growth of our organization.Summary:The Dispatch Customer Care Associate works in a virtual call center environment speaking with customers who need restoration services. This role is the critical first step in the job intake process. The ability to quickly establish a rapport, to obtain customer information and to make decisions about the company&rsquo;s response to the customer are all important skill sets for a successful Dispatch Customer Care Associate.  HoursMonday - Friday 8am to 5pmEssential Functions and Responsibilities: <ul><li>Serve customers with empathy and respect</li><li>Follow the FLEET Response job intake workflow</li><li>Listen attentively to customers, understand their inquiries</li><li>Identify situations requiring quick escalation to operations leaders for immediate response</li><li>Escalate necessary requests to assigned Project/OPS manager.</li><li>Answer incoming calls promptly and professionally, ensuring a high level of customer satisfaction</li><li>Average call volume can range between 100-200 calls per day</li><li>Address customer questions, concerns, and complaints with empathy and patience</li><li>Collect and update customer information accurately in the CRM system, ensuring data integrity</li><li>Maintaining a friendly and professional tone on all calls</li><li>Meet individual and team targets for call quality, customer satisfaction, and productivity</li><li>Maintain a positive and professional attitude, even during challenging customer interactions</li><li>Display a high degree of dependability by meeting prescribed schedule, availability to take calls, and other timebound work requirements.</li></ul>Qualifications:<ul><li>The ideal candidate will have a positive attitude and the desire to build relationships with our customers.</li><li>Exceptional verbal communication skills with a clear and friendly phone manner</li><li>Strong active listening skills and the ability to understand and empathize with customer concerns</li><li>Proficient computer skills and the ability to navigate multiple systems simultaneously</li><li>Possess exceptional people skills</li><li>Ability to work in a fast-paced environment and handle high call volumes</li><li>Organizational skills and attention to detail</li><li>Strong planning, and problem-solving skills</li><li>Ability to multitask (i.e. listen to callers, move through computer screens, type, and ask questions)</li></ul>Physical Requirements <ul><li>Prolonged periods of sitting at a desk and working on a computer. </li><li>Must be able to lift up to 15 pounds at times (e.g., laptops, files).</li></ul>Job Type: Full-timePay: $21.00 - $24.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Work Location: In person

Customer Service Dispatcher

Ollie's Bargain Outlet

<div>Join our team and live the Ollie-tude!: (Ollie&rsquo;s Core Values)
<ul>
<li>BE A TEAM PLAYER- Associates are expected to be supportive and work together.</li>
<li>BE CARING- How do I treat others with courtesy, dignity, and respect?</li>
<li>BE VALUE OBSESSED- Live the &ldquo;good stuff cheap&rdquo; mindset.</li>
<li>BE COMMITTED- Operate with grit, passion, tenacity, and action.</li>
<li>BE GROWING- How do we get better every day?</li>
<li>BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.</li>
</ul>
Ollie&rsquo;s Associate Benefits:
<ul>
<li>20% employee discount</li>
<li>Flexible Schedule</li>
<li>Strong career growth &amp; talent development culture.</li>
</ul>
The Customer Service Associate assists customers and helps to maintain the store appearance. The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance with an emphasis on accurate register operation &amp; Ollie's Army proficiency.

Primary Responsibilities:
<ul>
<li>Greet and acknowledge every customer with Ollie's &quot;Yes I Care, Yes I Can&quot; approach to build long term customer loyalty.</li>
<li>Accurately and efficiently operate the cash register, approve refunds for other associates, and assist with training new Associates.</li>
<li>Be knowledgeable of current promotions and advertisements to answer customer questions and drive sales</li>
<li>Support Ollie&rsquo;s Army and other donation programs year-round.</li>
<li>Assist with receiving the truck, pricing items, merchandising product, and recovering the store.</li>
<li>Maintain the store appearance aand complete additional responsibilities as assigned.</li>
</ul>
Qualifications:
<ul>
<li>High School diploma or equivalent preferred</li>
<li>6 months of prior retail experience preferred</li>
<li>Ability to work evenings, weekends, and holidays on a regular basis</li>
<li>A positive attitude and team player who wants to engage and serve customers</li>
</ul>
Physical Requirements:
<ul>
<li>Ability to lift and carry up to 50 pounds.</li>
<li>Ability to push and pull up to 35 pounds.</li>
<li>Ability to stand for extended periods and work in a safe manner.</li>
</ul>
Ollie&rsquo;s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran&rsquo;s status, disability, or any other legally protected status.</div>

Customer Service Associate

Breakaway Retail Enterprises, Inc. dba Manny's Appliances

Customer Service Associate- Appliance RetailJoin our team at a leading appliance retailer as a Customer Service Associate (Call Center), where you&rsquo;ll be the go-to person for ensuring a smooth, supportive experience for our customers. If you're personable, detail-oriented, and thrive in a fast-paced environment, we want to hear from you.Daily expectations of a Customer Service Associate:<ul><li>Be the first point of contact for customers via phone and email</li><li>Support with product inquiries, orders, service scheduling, and warranty info</li><li>Monitor customer portals and track service/delivery updates</li><li>Process payments, order updates, and shipping documents accurately</li><li>Collaborate closely with service, sales, and delivery teams</li><li>Resolve escalated customer concerns with care and efficiency</li><li>Stay up-to-date on product knowledge and internal procedures</li><li>**This is not a Sales Role**</li></ul>What You Bring:<ul><li>3&ndash;5 years of customer service experience in a high-volume setting</li><li>Strong communication and problem-solving skills</li><li>Proficiency in Microsoft Office; EPass experience a plus</li><li>Quick, accurate data entry and 10-key skills</li><li>A team-first mindset and keen attention to detail</li></ul>schedule: Full time 40 hours with some weekends requiredIf you're passionate about helping people and enjoy a dynamic work environment, apply for the Service Relations Associate now and grow with us!Breakaway Retail Enterprises is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, gender, disability, or other protected status.Job Type: Full-timePay: $19.00 - $23.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Referral program</li><li>Vision insurance</li></ul>Work Location: In person

Customer Service Associate (Call Center)

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Customer Service Associate (Call Center)