customer care associate

Zeal

<div>
 
 About Zeal
 
 
 
 Zeal is addressing the critical challenge of untapped transactional data. At the moment, whenever a transaction is processed on a POS terminal (payment card machine), physical retailers have no idea who the paying customer is, unless they use a loyalty program. Think of when you go to a supermarket and you pay by card, unless you go to a supermarket that has a loyalty program and you get your loyalty card out, the POS terminal doesn't tell the retailer if you're a new or returning customer, demographics, gender, etc. Unlike e-ecommerce, in physical retail customer identification always had to be a separate step because the payment terminal is not built to self-identify the paying customer. Hence, a plethora of valuable data is lost or underutilized. With Zeal&rsquo;s advanced Smart POS plugin, the company integrates with POS terminals globally to provide payment acquirers and ISVs with a unique differentiator for their POS terminals. The merchants of our partners benefit from world-class data, analytics &amp; tools to predict consumer behavior using Artificial Intelligence, enabling merchants to unlock the full potential of transactional data.
 
 
 
 Role Overview
 
 
 
 We&rsquo;re looking for a proactive and empathetic
 
 Customer Care Associate
 
 to join our support team. You&rsquo;ll be on the frontline of merchant and customer interactions, ensuring timely, accurate, and high-quality support across live chat, email, and other channels. In this role, you&rsquo;ll troubleshoot basic technical issues, guide merchants through onboarding and account setup, and provide exceptional service that builds trust and loyalty. You&rsquo;ll also play a key role in sharing feedback with internal teams to improve our products and processes.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Support &amp; Issue Resolution
 
 
 
 <ul>
 <li>
 Respond promptly to inquiries via chat, email, and assigned channels.
 </li>
 <li>
 Understand customer needs and provide accurate and complete information.
 </li>
 <li>
 Troubleshoot basic technical issues and guide users through solutions.
 </li>
 <li>
 Escalate complex cases to internal teams, maintaining ownership until resolution.
 </li>
 <li>
 Maintain professional, empathetic communication to ensure positive customer experiences.
 
 
 </li>
 </ul>
 
 Merchant Support &amp; Onboarding
 
 
 
 <ul>
 <li>
 Assist merchants with onboarding, account setup, and platform usage.
 </li>
 <li>
 Guide merchants on policies, procedures, and best practices.
 </li>
 <li>
 Handle requests such as billing inquiries, account changes, and product listings.
 </li>
 <li>
 Identify upselling or cross-selling opportunities when relevant.
 
 
 </li>
 </ul>
 
 Quality &amp; Process Adherence
 
 
 
 <ul>
 <li>
 Adhere to SLAs for response and resolution times.
 </li>
 <li>
 Maintain high standards in written communication (clarity, tone, accuracy).
 </li>
 <li>
 Follow internal scripts, workflows, and templates while adapting to customer needs.
 </li>
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 Document customer interactions accurately in the CRM system.
 
 
 </li>
 </ul>
 
 Collaboration &amp; Feedback
 
 
 
 <ul>
 <li>
 Coordinate with support agents, team leads, and cross-functional teams to resolve cases.
 </li>
 <li>
 Share feedback with product and operations teams about recurring issues and customer needs.
 </li>
 <li>
 Assist in testing new features, providing user experience insights.
 </li>
 <li>
 Report trends and common issues to management for process improvement.
 
 
 </li>
 </ul>
 
 Continuous Improvement
 
 
 
 <ul>
 <li>
 Stay updated on product features, policy changes, and company updates.
 </li>
 <li>
 Support onboarding and training of new team members when needed.
 </li>
 <li>
 Adapt quickly to new tools, processes, and product features.
 </li>
 <li>
 Contribute to improving NPS and CSAT scores through excellent service delivery.
 
 
 </li>
 </ul>
 
 The Ideal Candidate Should Have
 
 
 
 <ul>
 <li>
 1&ndash;2 years of experience in customer support or similar roles.
 </li>
 <li>
 Clear written communication for fast, professional, and empathetic responses.
 </li>
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 Strong active listening and tone adaptability.
 </li>
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 Empathy and patience in handling frustrated customers.
 </li>
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 Problem-solving mindset with ability to focus on solutions.
 </li>
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 Ability to handle multiple conversations simultaneously.
 </li>
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 Strong prioritization skills to meet SLAs and daily/weekly targets.
 </li>
 <li>
 English and Arabic fluency is required.
 
 
 </li>
 </ul>
 
 Nice To Haves
 
 
 
 <ul>
 <li>
 Familiarity with Google Workspace (Docs, Sheets, Slides).
 </li>
 <li>
 Data analysis or reporting skills.
 </li>
 <li>
 Presentation skills and multitasking ability.
 </li>
 <li>
 Additional languages.
 </li>
 <li>
 High emotional intelligence.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Love About Us
 
 
 
 <ul>
 <li>
 💻 Work from Anywhere: Enjoy the flexibility of remote work or join us in a hybrid setup. Your choice, your comfort.
 </li>
 <li>
 💰 Competitive Compensation: We value your talent and offer packages that reflect it.
 </li>
 <li>
 🤝 Collaborative Culture: Join a team where trust, transparency, and continuous learning are at the heart of everything we do.
 </li>
 <li>
 💡 Make an Impact: Have ideas to make things better? Awesome. We&rsquo;re all ears and ready to innovate.
 </li>
 <li>
 🚀 Shape the Future of Fintech: Work on cutting-edge fintech solutions that impact thousands of users.
 </li>
 </ul>
</div>

Customer Care Associate

FedEx

<div>Customer Support; Hub Operations; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; AIssue Resolution; Case Management; Service Recovery; Pro-active Prevention; Claims Handling; Escalated Issue Resolution; Enquiry; Enquiries (Ad Hoc); Basic Complaint Handling; Basic Issue Resolution 
Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
Grade: 4
Opened only for UAE nationals. 
Interpersonal Skills;Written &amp; Verbal Communication Skills;Team Working Skills;Microsoft Office &amp; PC Skills;Problem Solving Skills 
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.<h2 class="jobSectionHeader">
Our Company</h2>
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World&rsquo;s Most Admired Companies by &quot;Fortune&quot; magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.<h2 class="jobSectionHeader">
Our Philosophy</h2>
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.<h2 class="jobSectionHeader">
Our Culture</h2>
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970&rsquo;s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today&rsquo;s global marketplace.</div>

Customer Care Representative Associate - UAE Nationals Only

<div>Customer Support; Hub Operations; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; Claims Handling; Escalated Issue Resolution; Enquiry; Enquiries (Ad Hoc); Basic Complaint Handling; Basic Issue Resolution 
Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
Grade: 4 
Interpersonal Skills;Written &amp; Verbal Communication Skills;Team Working Skills;Microsoft Office &amp; PC Skills;Problem Solving Skills 
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.<h2 class="jobSectionHeader">
Our Company</h2>
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World&rsquo;s Most Admired Companies by &quot;Fortune&quot; magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.<h2 class="jobSectionHeader">
Our Philosophy</h2>
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.<h2 class="jobSectionHeader">
Our Culture</h2>
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970&rsquo;s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today&rsquo;s global marketplace.</div>

Customer Care Representative Associate- Part Time - UAE National Only

Sunshine Concepts-Palm Desert

Sunshine Concepts- Palm Desert is a rapidly growing consulting and sales leader within the telecommunications industry. Our unique approach, which involves close collaboration with clients and the development of impactful marketing strategies, distinguishes us. We take pride in our ability to think outside the box, crafting direct marketing &amp; sales solutions that resonate with our clients' brands and audiences. As we expand and diversify our client portfolio, we seek motivated individuals with a strong work ethic and a passion for helping others to join our Customer Support Associate team. Sunshine Concepts- Palm Desert is hiring Customer Support Associates to represent one of the most trusted names in the telecommunications industry. This entry-level opportunity provides hands-on experience in customer care, problem-solving, sales, marketing, and brand advocacy, all while helping customers maximize the benefits of their LifeLine services.As a Customer Support Associate, you'll be the vital link connecting customers with our industry-leading wireless, internet, and TV solutions. The ideal candidate will be responsible for providing exceptional support to our clients, ensuring their needs are met with professionalism and efficiency to help drive sales revenue for our clients. This role requires strong communication skills and the ability to handle inquiries in a fast-paced environment, contributing to a positive customer experience. Our comprehensive training program will develop you into an expert Customer Support Associate, fully equipped to troubleshoot technical issues, answer complex service questions, and guide customers to optimal solutions - all while delivering the exceptional, empathetic service that defines the LifeLine experience.Customer Support Associate Responsibilities: - Provide direct support to new and existing LifeLine customers in the community through direct engagement (lead-based, residential interactions). - Address inquiries related to billing, account management, service features, and fundamental technical issues with clarity and professionalism. - Resolve customer concerns by offering practical solutions, from troubleshooting to guiding service upgrades and account adjustments to close sales. - Educate customers on how to maximize their LifeLine services, clearly explaining features, benefits, and usage tips. - Assist with account-related tasks, such as plan changes, service additions, and upgrades, to ensure smooth and accurate processing. - Maintain detailed records of customer interactions, issues, and resolutions in CRM systems to support compliance and service continuity. - Stay informed on LifeLine's latest offerings and support policies through regular training and self-guided learning. - Represent Sunshine Concepts- Palm Desert and LifeLine with integrity and a customer-first mindset, collaborating with internal teams to ensure seamless service delivery.What We Are Looking For in a Customer Support Associate: - Must have a high school diploma or GED; college coursework or a degree in Communications, Business, or a related field is a strong advantage. - Up to two years of experience in customer service, retail, sales, hospitality, or similar client-facing roles; entry-level candidates with strong people skills are encouraged to apply. - Exceptional verbal communication and active listening skills, with the ability to convey information patiently and empathetically. - Strong analytical thinking and problem-solving abilities to assess customer concerns and deliver effective telecommunication solutions. - Genuine passion for customer service and relationship-building through direct engagement. - Highly organized with accurate data entry skills for maintaining detailed CRM records. - Professional and composed under pressure, able to navigate dynamic customer interactions with confidence. - Basic computer proficiency and readiness to learn LifeLine systems and customer management tools quickly.Why Join Sunshine Concepts- Palm Desert? - Receive immersive training in LifeLine products and advanced support and sales techniques to build a strong foundation for success. - Make a direct impact by solving customer issues and elevating their overall service experience. - Unlock growth opportunities into leadership roles as part of a fast-expanding, performance-driven team. - Thrive in a collaborative environment that prioritizes development, recognition, and team support. - Earn competitive compensation while gaining standout experience with a nationally recognized telecom brand.Job Type: Full-timePay: $3,600.00 - $5,200.00 per monthBenefits:<ul><li>401(k)</li></ul>Work Location: In person

Customer Support Associate

Amazon

<div>
 
 Description
 
 
 
 
 Customer Service Associate
 
 
 
 Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead, we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
 
 
 
 What will you do as a Customer Service Associate?
 
 
 
 As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
 
 
 
 What are your hours?
 
 
 
 This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
 
 
 
 Basic Qualifications
 
 
 
 
 What qualifications do we need from you?
 
 
 
 <ul>
 <li>
 Minimum age: 18 years old
 </li>
 <li>
 Have the right to work in Egypt
 </li>
 <li>
 Minimum qualification of a high school degree - Passed
 </li>
 <li>
 Strong communication skills in [English &amp; Arabic] (both written and oral fluency)
 </li>
 <li>
 Experience working with a computer
 </li>
 <li>
 The availability to work varying shifts from Monday to Sunday within our operating hours
 </li>
 <li>
 Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
 
 
 </li>
 </ul>
 
 What strengths will you bring?
 
 
 
 <ul>
 <li>
 Hard-working, articulate, and detail-oriented
 </li>
 <li>
 Friendly and customer-focused in every situation
 </li>
 <li>
 Ability to learn quickly and embrace change
 </li>
 <li>
 Comfortable multi-tasking in a high-energy environment.
 
 
 </li>
 </ul>
 
 What benefits will you receive?
 
 
 
 
 Benefits
 
 
 
 One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
 
 
 <ul>
 <li>
 Social Insurance
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
 </li>
 <ul>
 <li>
 Gas station beside bloom bank
 </li>
 <li>
 Downtown Street
 
 </li>
 </ul>
 </ul>
 
 If this role sounds like it&rsquo;s for you, then click on the link below to start the application process
 
 !
 
 
 You&rsquo;ll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
 
 
 If successful, we will contact you about next steps!
 
 
 Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
 
 
 Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: ASF250118232
</div>

Customer Service Associate

Wecord London

Job Description: Customer Service AssociateDate posted: 8 August 2025 Pay: From 4,000.00 AED per month Job Type: Full-timeAbout Wecord LondonWecord London is a luxury lifestyle brand founded in 2018, specializing in jewellery, watches, perfumes, and accessories. Our mission is to create empowering designs that resonate with a global audience. As we continue to grow in the UAE, we are seeking a Customer Service Associate to join our office in Business Bay, Dubai.Job SummaryAs a Customer Service Associate, you will be the first point of contact for our clients, ensuring a seamless and premium customer experience. You will handle inquiries, resolve issues, and provide after-sales support that reflects the luxury and quality of the Wecord brand. This role requires fluency in both Arabic and English to effectively serve our diverse clientele.Key Responsibilities<ul><li>Customer Support: Respond to client inquiries via phone, email, live chat, and social media in a timely and professional manner.</li><li>Issue Resolution: Manage and resolve customer complaints with empathy, efficiency, and discretion.</li><li>Order Management: Assist customers with online orders, returns, exchanges, and tracking updates.</li><li>Brand Representation: Provide product knowledge and guidance that reflects the luxury standards of Wecord London.</li><li>Client Relationships: Build and maintain positive relationships with clients, ensuring long-term satisfaction and loyalty.</li><li>Collaboration: Work closely with sales, logistics, and marketing teams to deliver an exceptional customer journey.</li><li>Documentation: Maintain accurate records of customer interactions in CRM systems.</li></ul>Qualifications<ul><li>Proven experience in customer service, preferably in luxury retail, hospitality, or e-commerce.</li><li>Fluency in Arabic and English (both written and spoken) is mandatory.</li><li>Strong interpersonal and communication skills, with the ability to adapt to a multicultural client base.</li><li>Ability to handle challenging situations with professionalism and tact.</li><li>Proficiency in using customer service platforms, CRM, and Microsoft Office Suite.</li><li>Strong organizational and multitasking abilities.</li></ul>Preferred Qualifications<ul><li>Experience in luxury retail or jewellery is a plus.</li><li>Knowledge of additional languages is an advantage.</li></ul>What We Offer<ul><li>Competitive salary with performance-based incentives.</li><li>Opportunities for career growth and professional development.</li><li>A collaborative, elegant, and supportive work environment in our Dubai office.</li><li>Employee discounts on our exclusive collections.</li></ul>Job Types: Full-time, PermanentPay: From AED4,000.00 per monthApplication Question(s):<ul><li>Can you easily and regularly travel to work at Business Bay, Dubai?</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>customer service: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li><li>French (Preferred)</li></ul>License/Certification:<ul><li>Work Visa (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Customer Service Executive

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