customer care associate

Binson's Hospital Supplies Inc.

<div><div>Now Hiring: Customer Care Associate</div><div>
 Location: 455 E Grand River Ave #206, Brighton, MI 48116</div>
 Schedule: Monday&ndash;Friday | 8:00 AM &ndash; 5:00 PM
At Binson&rsquo;s, we believe in three things: Better Products, Better Services, Better Lives&mdash;and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you&rsquo;re looking to make a real impact in people&rsquo;s lives, you're in the right place. 
 The Role: Customer Care Associate
To support patients by assisting with the selection and purchase of medical supplies, while providing exceptional customer service in a friendly and professional environment. This includes processing transactions, managing inventory, and ensuring all orders are accurately generated with proper documentation and insurance verification. 
 What We're Looking For<ul><li>
High School Diploma or equivalent</li><li>
Friendly, outgoing communicator who loves connecting with people</li><li>
Skilled with point-of-sale (POS) systems and inventory software</li><li>
Super organized with a keen eye for detail</li><li>
Compassionate and always focused on making customers feel cared for</li></ul> 
 What You&rsquo;ll Be Doing<ul><li>
Welcome patients and visitors with a warm smile and professional vibe</li><li> 
Help customers find the perfect medical supplies tailored just for them</li><li>
Obtain written prescriptions from physicians, verify insurance coverage, and generate accurate orders to ensure a smooth and timely patient experience</li><li>
Share helpful info on product features and how to use them confidently</li><li>
Quickly and kindly handle questions or concerns&mdash;making every experience a great one</li><li>
Process sales smoothly and securely, handling cash, cards, and insurance like a pro</li></ul> 
 Perks &amp; Benefits<ul><li>
Competitive pay</li><li>
Full benefits: Medical, Dental, Vision &amp; Life Insurance</li><li>
Paid time off + floating holiday</li><li>
401(k) Retirement Savings Plan</li><li>
Training and growth opportunities</li></ul></div>

Customer Care Associate

Sona Pharmacies

Description: We Are Looking For A Customer Care Associate at our Sona Pharmacy + Clinic who is equally as thoughtful and gracious as they are upbeat, positive, and outgoing! Responsibilities The Customer Service Associate will play a personal role within our community to ensure that we consistently exceed expectations and delight our customers. This position will provide exceptional customer service and assist patients in picking up their prescriptions. Assist patients and complete cash register transactions while exhibiting kind, respectful actions. Provide exceptional customer service by assisting patients with inquiries and refer them to a pharmacist when necessary Ensure the register balances after cash, check, and credit transactions Maintain a clean and organized workstation, stock retail items, daily inventory maintenance, keep the pharmacy neat and organized Assist with bagging prescriptions to prepare for pickup, shipment, and/or delivery Ensure up-to-date patient information is on file and maintain HIPAA patient confidentiality Assist with online shopping orders and prepare for shipment To thrive in this role... You are someone who has four key emotional skills that can't be taught: Optimism Curiosity to Learn Drive to Improve Empathy We believe that these qualities are innate, while technical skills can be taught. Requirements: What will you need to succeed? Willingness to go above and beyond Exceptional customer service skills Cashier's experience in a community pharmacy is preferred Attention to detail and ability to work in a fast-paced environment Excellent communication skills Understanding of over-the-counter products and pharmacy operations Perks: Not only are we committed to offering excellent company benefits, but we also have the added perk of working in a flexible, respectful, and supportive team environment. Competitive compensation and 401k plan with company match Get paid when you need it by making any day payday! At Sona, you can access your earned income anytime during the pay period Company health plans, including medical, pharmacy, vision, dental, and supplemental insurance options Company-paid life and AD&amp;D insurance Direct Primary Care program offering local, personalized care for you and your family Wellness program with discounted gym memberships and an employee assistance program Prioritized work + life balance by providing generous vacation, sick leave, and paid holidays Paid volunteer days to support the community We're on a mission to improve healthcare. Will you join us? At Sona, our patients are more than medications. They're people with a story, a family, a history, and a future. And when they come to the pharmacy counter, they need more than medications. They need someone who cares about them and wants them to feel their best so they can enjoy their lives outside of the pharmacy walls. Could you be that &quot;someone&quot;? Our mission can only happen when we hire the right people. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, military status, or any other characteristic protected by law. Expected hours: 40 per week Benefits: <ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Professional development assistance</li><li>Referral program</li><li>Vision insurance</li></ul>Work Location: In person

NTT DATA

<div>Req ID: 352985
 
 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. 
 
We are currently seeking a Customer Care Associate to join our team. 
 
Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers. 
 
**Must Live in Continental United States** 
 
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&amp;D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. 
 
Pay for this role is $20.00hr 
 
The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements. 
 
Basic Qualifications: 
<ul><li>
1 year experience (WAH) remote customer service</li><li>
1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications</li><li>
Minimum High school diploma or GED.</li><li>
Spanish Bilingual</li></ul> 

Responsibilities: 
<ul><li>
Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products.</li><li>
Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.</li><li>
Ensuring customer satisfaction (CSAT) and strive to meet service metrics.</li><li>
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.</li><li>
A typical day will likely involve fielding between 75 to 100 calls.</li><li>
Communicating effectively and professionally with both internal and external customers to resolve questions and issues.</li><li>
Collaborating with management or other team members as appropriate to proactively address service issues and concerns.</li><li>
Attention to detail, accuracy, and accountability for your work product.</li><li>
Designated quiet area to complete calls while working from home</li></ul> 
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process 
 
*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. 
 
Must Pass Drug screen 
 
Must Pass a background check with Education check and employment verification check. 
 
Remote Working and Technology Requirements 
 
To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology. 
 
Technology 
<ul><li>
NTT DATA will provide a computer and headset for remote work.</li><li>
Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.</li><li>
Failure to return equipment may result in collection actions and/or other consequences.</li><li>
Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.</li><li>
A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.</li></ul> 

Technical Performance and Issue Tracking 
<ul><li>
Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.</li><li>
Remote employees must adhere to all technical support procedures and protocols.</li><li>
Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.</li></ul> 

Remote Workspace 
 
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service. 
<ul><li>
Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.</li><li>
The workspace must be a permanent, unencumbered location used daily for work.</li><li>
Employees must work with minimal distractions that do not interfere with business operations or service delivery.</li><li>
Ideally, the workspace is isolated from other household members and used exclusively for job duties.</li><li>
Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.</li><li>
Employees must work from the same location consistently unless prior approval is obtained.</li><li>
If a change in work location is necessary:</li></ul><ul><li>
The new location must meet all Remote Workspace and Technology Requirements.</li><li>
Notification to NTT DATA Management is required before relocating</li></ul> 
#INDBPO 
 
#LI-MIWS 
 
About NTT DATA 
 
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&amp;D. 
 
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. 
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.</div>

<div>Req ID: 353014
 
 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. 
 
We are currently seeking a Customer Care Associate to join our team. 
 
Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers. 
 
**Must Live in Continental United States** 
 
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&amp;D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. 
 
Pay for this role is $20.00hr 
 
The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements. 
 
Basic Qualifications: 
<ul><li>
1 year experience (WAH) remote customer service</li><li>
1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications</li><li>
Minimum High school diploma or GED.</li></ul> 

Responsibilities: 
<ul><li>
Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products.</li><li>
Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.</li><li>
Ensuring customer satisfaction (CSAT) and strive to meet service metrics.</li><li>
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.</li><li>
A typical day will likely involve fielding between 75 to 100 calls.</li><li>
Communicating effectively and professionally with both internal and external customers to resolve questions and issues.</li><li>
Collaborating with management or other team members as appropriate to proactively address service issues and concerns.</li><li>
Attention to detail, accuracy, and accountability for your work product.</li><li>
Designated quiet area to complete calls while working from home</li></ul> 
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process 
 
*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. 
 
Must Pass Drug screen 
 
Must Pass a background check with Education check and employment verification check. 
 
Remote Working and Technology Requirements 
 
To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology. 
 
Technology 
<ul><li>
NTT DATA will provide a computer and headset for remote work.</li><li>
Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.</li><li>
Failure to return equipment may result in collection actions and/or other consequences.</li><li>
Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.</li><li>
A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.</li></ul> 

Technical Performance and Issue Tracking 
<ul><li>
Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.</li><li>
Remote employees must adhere to all technical support procedures and protocols.</li><li>
Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.</li></ul> 

Remote Workspace 
 
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service. 
<ul><li>
Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.</li><li>
The workspace must be a permanent, unencumbered location used daily for work.</li><li>
Employees must work with minimal distractions that do not interfere with business operations or service delivery.</li><li>
Ideally, the workspace is isolated from other household members and used exclusively for job duties.</li><li>
Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.</li><li>
Employees must work from the same location consistently unless prior approval is obtained.</li><li>
If a change in work location is necessary:</li></ul><ul><li>
The new location must meet all Remote Workspace and Technology Requirements.</li><li>
Notification to NTT DATA Management is required before relocating</li></ul> 
#INDBPO 
 
#LI-MIWS 
 
About NTT DATA 
 
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&amp;D. 
 
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. 
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.</div>

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