customer care associate

Supportstraw Technologies Private Limited

Location: Ghatkopar West, Mumbai (Hybrid) Shift Timings: 10 AM - 7 PM IST Schedule: 6 days a week (Monday to Sunday, with 1 rotational weekly off) Salary: &#8377;16,000 - &#8377;20,000 in-hand + Incentives up to &#8377;2,000About the company: Datastraw Technologies partners with fast-growing D2C brands to streamline operations and deliver exceptional customer experiences. Our focus is on customer support, retention, and engagement, helping brands connect effectively with their customers.Role Overview: We are hiring Customer Support Executives for a chat-based process. You will manage customer interactions on platforms such as Facebook, Instagram, WhatsApp, and social media comments, providing accurate information, resolving queries, and maintaining high-quality written communication. The role requires excellent grammar, typing skills, and professional writing style.Key Responsibilities:<ul><li>Respond promptly and professionally to customer queries via chat and social media comments.</li><li>Assist customers with order-related queries, discounts, and general guidance.</li><li>Handle follow-ups, feedback collection, and resolution of complaints through chat.</li><li>Maintain an empathetic, friendly, and professional tone while managing multiple conversations simultaneously.</li><li>Coordinate efficiently with internal teams, logistics partners, and clients to resolve issues.</li><li>Document all interactions accurately in the CRM and keep relevant stakeholders updated.</li><li>Achieve daily quality and response targets while ensuring customer satisfaction.</li></ul>Requirements:<ul><li>Minimum 6 months of experience in chat support, customer support, or BPO processes.</li><li>Strong written communication skills in Hindi and English; grammar, spelling, and typing accuracy are essential.</li><li>Ability to manage multiple chats simultaneously with a professional and empathetic approach.</li><li>Comfortable coordinating with cross-functional teams and clients.</li><li>Tech-savvy with basic knowledge of chat tools, social media platforms, and CRM systems.</li><li>Must have a laptop/desktop with webcam and reliable internet for WFH days.</li><li>Willingness to work hybrid shifts, including rotational weekends and public holidays.</li></ul>Perks &amp; Benefits:<ul><li>Performance-based incentives.</li><li>Exposure to working with fast-growing D2C brands.</li><li>Opportunity to enhance skills in customer engagement, written communication, and team coordination.</li></ul>Job Types: Full-time, PermanentPay: &#8377;16,000.00 - &#8377;20,000.00 per monthBenefits:<ul><li>Paid sick time</li><li>Paid time off</li></ul>Ability to commute/relocate:<ul><li>Ghatkopar West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Are you comfortable working in a hybrid model in Ghatkopar West, Mumbai?</li><li>Do you have a personal laptop/desktop with webcam and a stable internet connection?</li><li>How would you handle a customer who is upset about a delayed order?</li><li>Why do you want to work in a chat-based customer support role?</li></ul>Experience:<ul><li>Customer service: 1 year (Preferred)</li><li>chat support: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li><li>Hindi (Preferred)</li></ul>Work Location: In person

Customer Care Associate (Hybrid)

QIC UAE

<div>
 
 
 UAE National's Customer Support Associate (Part-time)
 
 
 
 
 
 
 
 Requirement's
 
 
 <ul>
 <li>
 UAE Nationals
 </li>
 <li>
 High school, undergraduate, or university graduate
 </li>
 <li>
 Experience: 0&ndash;3 years (fresh graduates encouraged)
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Punctual
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Computer proficiency
 </li>
 <li>
 Customer service orientation
 </li>
 <li>
 Willingness to learn and develop
 </li>
 <li>
 Strong work ethics
 </li>
 <li>
 Proficient in Excel
 </li>
 </ul>
 
 
 
 
 
 Shift Options:
 
 
 <ul>
 <li>
 08:00 AM &ndash; 12:00 PM
 </li>
 <li>
 12:00 PM &ndash; 04:00 PM
 </li>
 </ul>
 
 
 
 
 
 Salary:
 
 
 <ul>
 <li>
 AED 4,000 &ndash; 6,000
 </li>
 <li>
 Salary varies by education background
 </li>
 <li>
 Nafis Support
 </li>
 </ul>
 
 
</div>

Customer Support Associate

Vantix Management

Empower Businesses to Stay Connected &mdash; Become an AT&amp;T Business Customer Associate with Vantix Management in St. Louis!Vantix Management, a growing sales and business consulting firm, is seeking an ambitious and customer-focused AT&amp;T Business Customer Associate to join our AT&amp;T Business Solutions team in St. Louis, MO.As an AT&amp;T Business Customer Associate, you&rsquo;ll engage directly with local business clients, present AT&amp;T&rsquo;s advanced communication and connectivity solutions, and play a vital role in supporting client success and account growth. This position combines customer service, relationship management, and consultative sales to help businesses stay connected and competitive in today&rsquo;s fast-paced market.Vantix Management is a professional sales and consulting firm dedicated to helping brands grow through strategic outreach and impactful sales execution. We believe in building partnerships that create long-term value, for both our clients and our team members. Backed by AT&amp;T&rsquo;s trusted business solutions, we deliver technology that empowers businesses to operate smarter and communicate seamlessly.What You&rsquo;ll Do as an AT&amp;T Business Customer Associate<ul><li>Serve as the main point of contact for AT&amp;T&rsquo;s business clients, managing inquiries, processing service updates, and providing timely support.</li><li>Educate business customers on AT&amp;T&rsquo;s suite of services, including wireless, internet, and VoIP solutions, aligning products with their operational goals.</li><li>Handle account updates, activations, and service upgrades with accuracy and attention to detail.</li><li>Maintain organized CRM records of client interactions, feedback, and service activity to ensure smooth follow-up and campaign visibility.</li><li>Collaborate with internal sales and technical teams to resolve issues quickly and maintain high customer satisfaction.</li><li>Identify opportunities to recommend additional AT&amp;T solutions that enhance efficiency, connectivity, and business growth.</li></ul>What We&rsquo;re Looking For in an AT&amp;T Business Customer Associate<ul><li>High school diploma or GED required; Associate or Bachelor&rsquo;s degree in Business, Communications, or a related field preferred.</li><li>Up to 2 years of experience in sales, account coordination, or telecom support (internships and entry-level experience welcome).</li><li>Strong communication and interpersonal skills, with the ability to build trust and present solutions in a professional, consultative manner.</li><li>Quick learner with the ability to understand AT&amp;T&rsquo;s product suite and explain services clearly to business clients.</li><li>Highly organized, detail-oriented, and capable of managing multiple accounts efficiently.</li><li>Self-motivated and goal-driven, with a passion for problem-solving and helping businesses thrive.</li></ul>Why Join Vantix Management?<ul><li>Hands-on training in AT&amp;T business products and sales strategy.</li><li>Professional development and advancement opportunities within a growing organization.</li><li>Supportive team culture focused on collaboration, results, and personal growth.</li><li>Competitive compensation with performance-based incentives.</li></ul>Help local businesses stay connected and grow with AT&amp;T &mdash; apply today to become a Business Customer Associate with Vantix Management in St. Louis!Job Type: Full-timePay: $800.00 - $1,200.00 per weekWork Location: In person

AT&T Business Customer Associate

Medcare Hospitals

Medcare Hospitals is seeking a dedicated and professional Customer Service Associate to join their team in Dubai. This role is ideal for candidates who have a passion for providing exceptional service and ensuring patient satisfaction.
Key Responsibilities and Requirements:
<ul>
<li>Deliver outstanding customer service to patients and visitors.</li>
<li>Handle inquiries and resolve issues in a professional and timely manner.</li>
<li>Maintain clear communication and provide accurate information regarding hospital services.</li>
<li>Strong interpersonal and communication skills, both written and verbal.</li>
</ul>

Customer Service Associate

Landmark Group

<div>
 
 The Customer Care Associate (Arabic Speaking) will be responsible for managing customer communication and experience for Home Delivery Operations. The role involves handling customer inquiries, delivery coordination, issue resolution, and post-delivery feedback while ensuring adherence to predefined SLAs.
 
 
 This individual will act as the communication bridge between customers, HDO teams, and stores to ensure smooth delivery execution, timely updates, and high levels of satisfaction (NPS). The role demands fluency in
 
 Arabic and English
 
 , excellent communication skills, and a strong sense of ownership toward customer delight.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Customer Communication &amp; Experience
 
 
 <ul>
 <li>
 Handle inbound and outbound calls in Arabic and English related to delivery updates, rescheduling, product inquiries, and complaint resolutions.
 </li>
 <li>
 Ensure all customer queries and complaints are logged, tracked, and resolved within predefined timelines and service levels.
 </li>
 <li>
 Coordinate with the delivery, warehouse, and store teams to provide accurate delivery status and real-time updates to customers.
 </li>
 <li>
 Support delivery exceptions (delays, postponements, damages, etc.) with proactive communication to minimize customer dissatisfaction.
 </li>
 <li>
 Maintain empathy, professionalism, and positive tone across all interactions to enhance customer experience.
 </li>
 <li>
 Capture customer feedback post-delivery and share insights with the operations team for service improvement.
 </li>
 </ul>
 
 
 
 
 
 2. SLA &amp; Process Adherence
 
 
 <ul>
 <li>
 Ensure all service requests and complaints are resolved within defined turnaround times.
 </li>
 <li>
 Support tracking of delivery lead times and ensure adherence to promised service levels.
 </li>
 <li>
 Follow the standard operating procedures (SOPs) for call handling, escalation, and documentation.
 </li>
 <li>
 Monitor daily call logs, categorize issues, and report recurring trends for process improvement.
 </li>
 <li>
 Coordinate with CRM systems to ensure all customer records and interactions are accurately maintained.
 </li>
 </ul>
 
 
 
 
 
 3. Coordination with HDO &amp; Stores
 
 
 <ul>
 <li>
 Collaborate with Home Delivery Operations (HDO) teams for scheduling, dispatch confirmation, and delivery updates.
 </li>
 <li>
 Work closely with store operations to resolve post-sales issues related to delivery, assembly, or returns.
 </li>
 <li>
 Support the logistics and control tower teams by providing accurate and timely customer communication feedback.
 </li>
 <li>
 Participate in daily huddles and structured reviews to align on open cases, delays, or escalations.
 </li>
 </ul>
 
 
 
 
 
 4. Continuous Improvement &amp; Engagement
 
 
 <ul>
 <li>
 Share observations and improvement ideas related to communication flow, complaint handling, or delivery scheduling.
 </li>
 <li>
 Participate in regular team training and development sessions to enhance product, process, and system knowledge.
 </li>
 <li>
 Maintain high standards of data confidentiality, call quality, and compliance with organizational policies.
 </li>
 <li>
 Contribute to overall NPS improvement by ensuring positive and solution-oriented interactions.
 </li>
 </ul>
 
 
 
 
 
 Key Deliverables:
 
 
 <ul>
 <li>
 Customer queries and complaints resolved within defined SLAs.
 </li>
 <li>
 Improvement in customer satisfaction and NPS for Home Delivery.
 </li>
 <li>
 Effective communication between customers, HDO, and store teams.
 </li>
 <li>
 Accurate call documentation and reporting in CRM.
 </li>
 <li>
 Adherence to process, tone, and quality standards in every interaction.
 </li>
 </ul>
 
 
 
 
 
 Desired Candidate Profile:
 
 
 <ul>
 <li>
 
 Education:
 
 Graduate in any discipline (Business Administration, Communications, or related field preferred).
 </li>
 <li>
 
 Experience:
 
 2&ndash;5 years of experience in a customer service or call center role within retail, e-commerce, or logistics operations.
 </li>
 <li>
 
 Language Skills:
 
 Fluency in
 
 Arabic (mandatory)
 
 and proficiency in
 
 English (spoken &amp; written)
 
 .
 </li>
 <li>
 Strong interpersonal, problem-solving, and customer-handling skills.
 </li>
 <li>
 Familiarity with CRM tools, ticketing systems, or call management platforms.
 </li>
 <li>
 Ability to multitask and work in a fast-paced, customer-centric environment.
 </li>
 <li>
 Empathetic, patient, and able to handle high-pressure situations calmly and professionally.
 </li>
 </ul>
 
 
 
 
 
 Behavioral Competencies:
 
 
 <ul>
 <li>
 Customer-first attitude.
 </li>
 <li>
 Strong communication and listening skills.
 </li>
 <li>
 Detail-oriented and process-driven.
 </li>
 <li>
 Team player with collaborative mindset.
 </li>
 <li>
 Positive and proactive approach to problem-solving.
 </li>
 </ul>
 
 
</div>

Customer Service Assistant

iSTYLE MENA

Job Scope:The Associate   Customer Experience is responsible for providing prompt, professional support across multiple channels, including phone, chat, email, and social media. The role involves handling product and order-related inquiries, coordinating with internal teams and logistics partners for smooth fulfillment, supporting sales conversions, managing vendor claims, and providing feedback to improve customer experience and service processes.Main Duties and Responsibilities:Respond to customer inquiries across multiple platforms including telephone, live chat, WhatsApp, social media (Instagram, Facebook etc.), and email, ensuring prompt and professional communication;Provide accurate information regarding product availability, order status, delivery timelines, return policies, and aftersales support;Coordinate internally with warehouse and retail teams to ensure timely processing and dispatch of Home Delivery and Click &amp; Collect orders;Liaise with third-party logistics providers to monitor deliveries, resolve service disruptions, and facilitate customer-requested changes to contact details or delivery addresses;Support sales growth by actively converting inbound inquiries into transactions, contributing toward defined monthly sales targets;Manage the vendor claims and escalation process, ensuring timely resolution of product-related issues, warranty claims, and service exceptions;Provide feedback and insights to management regarding customer pain points, process improvements, and service quality enhancements.Position Requirements:Education:Technical DiplomaExperience:At least 2 years of relevant experience#LI-JN1

Associate - Customer Experience

Renexus Resources

Customer Experience Associate &ndash; International MarketsLocation: Gulshan-e-Iqbal, Karachi (On-site) Employment Type: Full-Time Shift Options:<ul><li>Day Shift: 1:00 PM &ndash; 9:00 PM</li><li>Night Shift: 6:00 PM &ndash; 3:00 AM</li></ul>About the OpportunityRenexus Resource Group is seeking a motivated and personable Customer Experience Associate to join our global support division in Karachi. This is an excellent opportunity for ambitious individuals who excel in communication, problem-solving, and relationship management. Whether you&rsquo;re a fresh graduate eager to launch your career or a seasoned professional looking to expand your international exposure, this role offers a rewarding and growth-oriented environment.Key ResponsibilitiesAs a representative of Renexus on the international stage, you will ensure every client interaction upholds our standards of quality and professionalism. Your day-to-day responsibilities will include:<ul><li>Client Communication: Manage and resolve inbound customer inquiries through phone, email, and live chat with clarity, efficiency, and empathy.</li><li>Issue Resolution: Take ownership of customer issues from start to finish&mdash;investigating, troubleshooting, and providing timely, effective solutions.</li><li>Cross-Functional Collaboration: Coordinate with internal teams to ensure client concerns are addressed promptly and accurately.</li><li>CRM Management: Maintain precise and up-to-date records of client interactions and follow-ups to ensure data accuracy and continuity.</li><li>Performance Excellence: Consistently meet or exceed service-level targets, including response time, quality, and resolution metrics.</li></ul>Ideal Candidate ProfileWe&rsquo;re looking for individuals who combine professionalism with a passion for delivering exceptional service. The ideal candidate will demonstrate:<ul><li>Outstanding Communication Skills: Excellent command of spoken and written English, with the ability to convey ideas clearly and confidently.</li><li>Tech-Savviness: Comfortable working with digital tools, CRMs, and web-based platforms; quick to adapt to new technologies.</li><li>Proactive Mindset: Eager to learn, contribute, and grow within a fast-paced, international business environment.</li><li>Relevant Background: Prior customer service or client-facing experience is a plus, but not essential&mdash;comprehensive paid training is provided.</li></ul>What We OfferRenexus Resource Group believes in recognizing potential and rewarding performance. We provide:<ul><li>Competitive Base Salary: PKR 30,000 &ndash; 50,000 (commensurate with experience and skill).</li><li>Performance Incentives: Monthly performance bonuses with potential earnings exceeding PKR 50,000+.</li><li>Career Development: A structured growth pathway with opportunities for promotion into senior roles.</li><li>Supportive Culture: A collaborative, inclusive, and growth-driven workplace that values initiative and achievement.</li></ul>Join UsIf you&rsquo;re ready to play a key role in enhancing the global customer experience and build a lasting career with a progressive company, we&rsquo;d love to hear from you.Apply now and take your first step toward a future full of growth, learning, and success.Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

International Customer Service Representative

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