customer care associate

Conduent

<div><p>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</p><div><b><br>
Must include a resume when applying</b></div><div></div><div><b><i><br>
This position is remote - must reside in Kansas</i></b></div><div><b><i>
Customer Experience Associate - Medicaid</i></b></div><div><b><i>
Hours of Operation: 8 am &ndash; 7 pm CST (8- hours shifts)</i></b></div><div>
Possible shifts &ndash; will be determined based on business needs</div><div>
 Shifts &ndash; 8:00am &ndash; 4:30pm</div><div>
 8:30am &ndash; 5:00pm</div><div>
 9:00am &ndash; 5:30pm</div><div>
 10:30am &ndash; 7:00pm</div><div><b><i>
Training is remote M-F 8:00am - 4:30pm - approx 6 weeks long. Training will be done remotely via video. Must have camera on during training</i></b></div><div><b><i>
Class Starts: Mid to late May - No time off during training period</i></b></div><div>
Equipment will be provided - must have dedicated workspace free of interruptions</div><div>
Must have Internet speeds of 10mpbs upload -50mpbs download</div><div><b>
Wage:</b></div><ul><li><p>
Customer Experience Associate III $16.25/hr, <b>which may be below your state's minimum wage. Please take this into consideration when applying.</b></p></li><li><p>
Customer Experience Associate III Bilingual - $16.75/hr, <b>which may be below your state's minimum wage. Please take this into consideration when applying.</b></p></li></ul><div><div>
Benefits</div><div>
Health benefits (medical, dental, vision) are available on the first day of employment.</div></div><div><div>
Paid time off is accrued after 180 days (about 6 months) of employment.</div></div><div><b>
Job Description:</b></div><div>
As part of the KanCare Clearinghouse Program, the Customer Service Representative (CSR) will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems</div><div></div><div><b><br>
Essential duties may include, but are not limited to:</b></div><ul><li><p>
Dedicated and trained specifically for supporting KDHE&rsquo;s programs, systems, policies, and procedures</p></li><li><p>
Answers questions about the eligibility process and provides general program information for Family Medical and E&amp;D/LTC Programs</p></li><li><p>
Responds to calls courteously, accurately, and concisely</p></li><li><p>
Provides a high-quality customer service and focuses on the accuracy of information provided</p></li><li><p>
Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided</p></li><li><p>
Use standard technology: telephones, e-mail, and web browsers</p></li><li><p>
Maintain with up-to-date knowledge of regulations, policies, and guidelines</p></li><li><p>
Complete all assigned training as necessary</p></li></ul><div><b>
Minimum Qualifications/Experience</b></div><ul><li><p>
High School diploma or GED equivalent; post-secondary education preferred</p></li><li><p>
Minimum of six (6) months&rsquo; experience in customer service</p></li></ul><div></div><div><b><br>
Preferred Skills or Knowledge:</b></div><ul><li><p>
Minimum of six (6) months&rsquo; experience in Family Medical Medicaid eligibility</p></li><li><p>
Knowledge of Medicaid and managed care programs</p></li><li><p>
Bilingual Spanish/English with the ability to speak and read both languages fluently.</p></li><li><p>
Strong computer skills with the ability to maneuver in complex software systems</p></li><li><p>
MS Office, Outlook, and Internet usage experience</p></li><li><p>
Active listening skills</p></li><li><p>
Customer orientated</p></li><li><p>
Ability to adapt/respond to different types of characters</p></li><li><p>
Able to multi-task, prioritize, and manage time effectively</p></li><li><p>
Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling &amp; punctuation</p></li><li><p>
Requires excellent data entry skills the ability to type 30 words per minute accurately</p></li><li><p>
Willingness to work part of a team</p></li><li><p>
Maintain the integrity and confidentiality of all records and communications</p></li><li><p>
Internet Speed: upload 10 mbps download 50 mbps</p></li><p></p><li><p><br>
All other duties as assigned.</p></li></ul><div>
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.25/hr to 16.75/hr</div><div>
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</div><div>
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.</div><div><i>
At Conduent we value the health and safety of our associates, their families, and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.</i></div><p></p><p><br>
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</p>
<p>
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.</p></div>

Customer Care Associate - Medicaid Call Center (Remote)

HomeGoods

<div>HomeGoods<div><p>
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You&rsquo;ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you&rsquo;re working in our four global Home Offices, Distribution Centers or Retail Stores&mdash;TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you&rsquo;ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family&mdash;a Fortune 100 company and the world&rsquo;s leading off-price retailer.</p></div><p></p><p><b>
Job Description:</b></p><p><b>
Opportunity: Grow Your Career</b></p><p>
Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. Understands operational procedures and deters acts of dishonesty within established customer service guidelines.</p><ul><li>
Provides timely, courteous and knowledgeable service to customers</li><li>
Engages customers, providing support and creating a positive shopping environment</li><li>
Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence</li><li>
Observes accurate checkout procedures for customers and Associates</li><li>
Communicates shrink-related concerns to Store Management and Loss Prevention</li><li>
Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.</li><li>
Coordinates and completes shrink-related activities in partnership with Store Management</li><li>
Supports and participates in store shrink reduction goals and programs</li><li>
Promotes a culture of honesty and integrity; maintains confidentiality</li><li>
Encourages Associate use of shrink reduction resources</li><li>
Promotes safety awareness and supports maintenance of a safe environment</li><li>
Follows through on commitments; accomplishes goals with minimum supervision</li><li>
Adheres to all labor laws, policies, and procedures</li><li>
Performs other duties as assigned</li></ul><p><b>
Who We&rsquo;re Looking For: You.</b></p><ul><li>
Excellent communication skills and good judgment</li><li>
Ability to respond appropriately to changes in direction or unexpected situations</li><li>
Standout colleague, working effectively with peers and supervisors to accomplish tasks</li><li>
Able to work a flexible schedule to support business needs</li><li>
0-2 years retail or security experience</li></ul><div><p>
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care &amp; cell phone discounts; pet &amp; legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.</p><p></p><p>
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.</p><p></p><p>
Applicants with arrest or conviction records will be considered for employment.</p></div><p></p><p><b>
Address:</b></p>
332 Domer Avenue<p></p><p><b>
Location:</b></p>
USA HomeGoods Store 0498 Laurel MD<p></p>
This position has a starting pay range of $15.30 to $17.10 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.</div>

Loss Prevention Customer Service Associate

Homewise

<div>Description:
<p>
Are you passionate about providing outstanding customer service to people in our community? Consider a career with Homewise! We are a non-profit with a mission to create successful Homeowners in our community! Our services and products empower our customers with knowledge and financial skills, provide them with affordable homes and lending products, and support them as partners before and after the home purchase. We are searching for a mission-oriented, adaptable, self-starter with strong customer service skills and the ability to communicate effectively verbally and in writing to join our team as <b>Home Purchase Advisor (HPA)</b>. As an HPA, you will work with clients to help them assess their financial situation and work toward qualifying for an affordable, fixed-rate mortgage loan.</p><p><b>
The Home Purchase Advisor is responsible for carrying out the following duties:</b></p><ul><li>
Establish trusting and non-judgmental relationships with potential homeowners.</li><li>
Review and analyze customers&rsquo; financial situations and create a plan of action for potential homeownership.</li><li>
Provide ongoing coaching and follow-up for a caseload of customers to ensure continual progress in becoming ready to buy a home.</li><li>
Provide post-purchase counseling as needed to customers to identify and resolve budget/credit problems to avoid delinquency and become current on payments.</li><li>
As customers become buyer-ready, provide a seamless transition to Homewise&rsquo;s Real Estate Sales Associate Brokers and Lending team.</li><li>
Assist Real Estate Sales Associate Brokers and Lending team in removing barriers for customers to purchase and close on their home.</li><li>
Work closely with other teammates, including Real Estate Sales Associate Brokers, Loan Officers, and Loan Processors, to ensure best practices in the services provided to customers.</li><li>
Use the Homewise, Inc. STARS database system to track client progress, Desktop Underwriter, and other electronic tools to provide the best service to customers.</li><li>
Comply with all applicable regulations, policies, and procedures.</li><li>
Assist as needed with financial education classes for potential homeowners. Includes preparation, presentation, and follow-up after classes.</li></ul>
Requirements:
<p><b>
Education and Experience</b></p><ul><li>
High school diploma or equivalent required</li><li>
College degree preferred</li></ul><b>
Along with your resume, please submit a cover letter explaining your interest in Homewise and why you think you are a good fit for this role.</b></div>

Homebuyer Experience Associate

BANK OF LUXEMBURG

<div><p>Bank of Luxemburg is seeking a motivated, customer-focused individual to join our team as a Part-Time Customer Service Associate at our Howard branch. This is a fantastic opportunity to start or grow your banking career with a reputable institution committed to delivering exceptional service and fostering an environment of teamwork and continuous improvement. If you&rsquo;re looking for a position that offers flexibility, competitive pay, and opportunities for growth, we encourage you to apply!</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><p>
As a Customer Service Associate at Bank of Luxemburg, you will play a vital role in delivering excellent customer service. Your key duties will include:</p><ul><li><b>
Processing Teller Transactions</b>: Accurately and efficiently handle customer deposits, withdrawals, and other banking transactions.</li><li><b>
Cross-Selling Bank Services</b>: Assist customers in identifying banking products and services that best meet their needs, such as savings accounts, loans, and credit cards.</li><li><b>
Reception Duties</b>: Greet customers, answer inquiries, and provide helpful guidance on banking procedures, ensuring an outstanding customer experience at every interaction.</li></ul><h3 class="jobSectionHeader"><b>
What We Offer</b></h3><ul><li><b>
Flexibility</b>: Work 20-25 hours per week, Monday through Friday, including 2-3 Saturday mornings per month.
</li><li><b>Benefits</b>: Health, dental, and vision insurance options to support your well-being.</li><li><b>
Culture of Teamwork</b>: Be part of a collaborative environment where everyone works together to achieve goals and continuously improve processes.</li><li><b>
Growth Opportunities</b>: At Bank of Luxemburg, we value professional development and offer opportunities for you to build your skills and advance your career.</li></ul><p>
</p><h3 class="jobSectionHeader"><b>Who We&rsquo;re Looking For</b></h3><p>
We&rsquo;re seeking an enthusiastic and detail-oriented individual to join our team. While prior banking experience is not required, we are looking for candidates who:</p><ul><li><b>
Enjoy working with people</b>: You will interact with customers daily and should be committed to providing excellent service.</li><li><b>
Have strong communication skills</b>: Clear and friendly communication is key to making sure our customers have a positive experience.</li><li><b>
Are reliable and responsible</b>: Accuracy in transactions and attention to detail are essential, as is the ability to work independently and as part of a team.</li><li><b>
Embrace continuous improvement</b>: You should be open to learning new skills and improving processes to help the team succeed.</li></ul><p>
If you're ready to contribute to a team-oriented environment and provide excellent service to our customers, we&rsquo;d love to hear from you. Apply today to take the next step in your career with Bank of Luxemburg!</p></div><p></p>

Customer Service Associate

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><p></p><p><b>
Customer Service Associate</b></p><br>
<p>Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead, we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.<br>
<br>
<b>What will you do as a Customer Service Associate?</b><br>
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.<br>
<br>
<b>What are your hours?</b></p>
<p>This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.</p><p></p><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><div><b><br>
What qualifications do we need from you?</b><br>
<br>
<ul><li>Minimum age: 18 years old</li><li>Have the right to work in Egypt</li><li>Minimum qualification of a high school degree - Passed</li><li>Strong communication skills in [English &amp; Arabic] (both written and oral fluency)</li><li>Experience working with a computer</li><li>The availability to work varying shifts from Monday to Sunday within our operating hours</li><li>Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)</li></ul><br>
<b>
What strengths will you bring?</b><br>
<br>
<ul><li>Hard-working, articulate, and detail-oriented</li><li>Friendly and customer-focused in every situation</li><li>Ability to learn quickly and embrace change</li><li>Comfortable multi-tasking in a high-energy environment.</li></ul><br>
<b>
What benefits will you receive?</b><br>
<br>
One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
</div><ul><li>
Social Insurance</li><li>
Medical Insurance</li><li>
Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
<ul><li>Gas station beside bloom bank</li><li>
Downtown Street</li></ul>
</li></ul><br>
<b>If this role sounds like it&rsquo;s for you, then click on the link below to start the application process</b>!<br>
<br>
You&rsquo;ll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.<br>
<br>
If successful, we will contact you about next steps!<br>
<br>
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.<br>
<br>
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.</div><p></p>

ANI Pharma

<p>We are hiring a Customer Service Associate to support our customers through inbound calls. In this role, you will assist with queries related to insurance policies, claims, and account updates. We are looking for someone who is clear in communication, reliable, and focused on providing a good customer experience.</p><p>Key Responsibilities:</p><ul><li>Handle incoming calls from customers, agents, and service providers</li><li>Assist with questions related to insurance policies, claims, and updates</li><li>Record customer interactions accurately in the system</li><li>Update and maintain customer information using internal tools</li><li>Coordinate with internal teams to resolve queries</li><li>Follow up on pending requests when required</li><li>Identify common issues and share feedback for service improvement</li></ul><p>Requirements:</p><ul><li>Good verbal and written communication skills</li><li>Professional and polite phone manner</li><li>Basic computer knowledge and typing skills</li><li>Ability to manage tasks independently and stay organized</li><li>Previous experience in customer service or call center is preferred (not mandatory)</li><li>Basic understanding of insurance or financial services is an advantage</li></ul><p>Pay: $20.00 - $25.00 per hour</p><p>Expected hours: 40.0 per week</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>Customer service: 1 year (Required)</li></ul><p>Work Location: In person</p>

CompSource Mutual Insurance Company

<div><div><div>Are you passionate about teamwork, data management, and customer focus? Would you enjoy answering inbound calls and providing a high level of service to customers by researching their concerns? <b>Let me introduce you to CompSource Mutual!</b> CompSource has been proudly serving Oklahoma workers since 1933, providing workers&rsquo; comp protection and support in good times and bad. We are passionate about providing a great place to work and are consistently awarded as a &ldquo;best&rdquo; and &ldquo;top&rdquo; place to work in Oklahoma!
</div></div><div></div><div><div> What We&rsquo;re Offering</div></div><div><div>
Full-time <b>Customer Relations Associate</b> position in <b>Oklahoma City</b> with a <b>hybrid work schedule</b> (3 days in office, 2 days remote). Pay range <b>$17 - $18.50</b> per hour determined based on experience and internal salary equity. Candidates who complete Spanish certification will receive an increase in hourly pay. Our comprehensive benefits package includes:</div></div><ul><li><div>
Free employee medical, dental, vision, life, and disability insurance</div></li><li><div>
Company match 401(k) with immediate vesting</div></li><li><div>
Annual performance-based merit increases and incentive bonus</div></li><li><div>
Generous paid time off, wellness leave, holidays, and more</div></li><li><div>
Collaborative work environment with complimentary drinks and snacks</div></li></ul><p>
</p><div><div> The Role &amp; What You&rsquo;ll Do</div></div><div><div>
As a Customer Relations Associate, you&rsquo;ll be part of the Claims team, serving as a primary point of contact for customers with questions about workers&rsquo; compensation claims. You&rsquo;ll answer inbound calls, gather and verify information to set up new claims, and work closely with internal partners to ensure issues are resolved accurately and efficiently while maintaining high service and productivity standards.<br>
</div></div><div><div> Who We&rsquo;re Looking For</div></div><div><div>
You&rsquo;re a reliable, customer-focused communicator who enjoys helping people, can stay positive under pressure, and is comfortable working in a fast-paced environment. You balance attention to detail with efficiency, take ownership of customer issues from start to finish, and are eager to learn our systems, processes, and tools so you can be a trusted resource for our customers and internal teams.</div></div><ul><li><div>
High school diploma or GED required; Associate&rsquo;s degree preferred</div></li><li><div>
At least 1 year of business office or customer service experience (contact center, administrative, or similar role); Insurance or workers&rsquo; compensation experience is preferred but not required</div></li><li><div>
Organized and detail-oriented, able to manage high call and work volume while following established processes</div></li><li><div>
Comfortable using Microsoft Office for communication and documentation</div></li><li><div>
Experience handling multiple support channels (phone, email, chat) and working with customer service or call center technology</div></li><li><div>
Bilingual in English and Spanish is highly preferred</div></li></ul></div>

Customer Relations Associate

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