customer care associate

BMT Events and Happening Solutions

<p>Key Responsibilities: Handle inbound and outbound customer interactions via phone, email, and chat regarding product inquiries, troubleshooting, warranty claims, and feedback. Resolve customer issues efficiently, adhering to company-defined service protocols. Maintain accurate records of interactions and escalate handling when needed. Proactively follow up with customers to ensure satisfaction. Coordinate with internal teams (e.g., service, logistics, retail) for seamless issue resolution. Analyze recurring customer issues and suggest process optimizations. Contribute to team goals by meeting individual performance metrics (e.g., response time, resolution rate). Qualifications &amp; Skills: Minimum education: Bachelor's Degree Fresher Excellent communication skills in English (additional regional languages a plus). Strong problem-solving and listening abilities, with empathy and patience. Basic computer literacy&mdash;familiarity with MS Office and customer service tools. Ability to work under pressure and adapt to dynamic workflows. Team player with attention to detail and a customer-focused mindset.</p><p>Job Types: Full-time, Fresher</p><p>Pay: &#8377;18,000.00 - &#8377;22,000.00 per month</p><p>Language:</p><ul><li>English (Required)</li><li>Hindi (Preferred)</li></ul><p>Location:</p><ul><li>Gurgaon, Haryana (Required)</li></ul><p>Work Location: In person</p>

Customer Care Associate

Smith+Nephew

<div><p><b>Life Unlimited. </b>At Smith+Nephew, we design and manufacture technology that takes the limits off living.
</p><p>Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill role of <b>Associate, Global Customer Care </b>to join our dynamic Global Customer Care team. In this role, you will take on a higher level of responsibility for managing the order entry, and processing surgery orders. You will be expected to handle more complex orders, provide proactive issue resolution, and mentor junior associates. Your role will be critical in ensuring accurate order processing, timely invoicing, and high customer satisfaction while supporting cross-functional teams. As a Process Associate, you will contribute to process improvement initiatives and ensure that service delivery meets and exceeds set targets.
</p><p><b>What will you be doing?
</b></p><p><b>Order Management and Processing &ndash;
</b></p><ul><li>Oversee the processing of incoming sales orders from order entry to release of Order&rsquo;s for Invoicing, ensuring accuracy and compliance with company policies.
</li><li>Handle complex order updates, including corrections, price adjustments, and surgeon/lot data, to ensure orders are cleared and invoiced in a timely manner
</li><li>Proactively track order status using SAP, Esker, and EDI systems, and manage order holds to ensure no delays in processing.
</li><li>Ensure that Purchase Order (PO) data is validated and compliant with internal guidelines.
</li></ul><p><b>Discrepancy Management and Issue Resolution -
</b></p><ul><li>Act as the point of escalation for complex scenarios, providing timely resolutions to customer and order-related issues.
</li></ul><ul><li>Collaborate closely with Sales, Logistics, OMS, and Customer Service teams to resolve order issues quickly and efficiently.
</li><li>Ensure that all customer inquiries are addressed promptly with high-quality, solution-oriented responses.
</li></ul><p><b>Support EDI and Process Improvement &ndash;
</b></p><ul><li>Assist in the day-to-day management and growth of customer adoption for EDI, Esker, and other order management solutions.
</li><li>Identify, analyze, and implement process improvements within order processing workflows to enhance accuracy and reduce turnaround time.
</li><li>Contribute to achieving key performance targets related to order accuracy, invoicing, and delivery times.
</li></ul><p><b>Order Block Management &ndash;
</b></p><ul><li>Oversee the management and distribution of order blocks, ensuring timely resolution of issues by coordinating with appropriate teams.
</li><li>Take ownership of achieving and exceeding KPIs related to order accuracy, invoice accuracy, and on-time delivery.
</li></ul><p><b>Mentoring and Team Collaboration &ndash;
</b></p><ul><li>Provide mentorship and guidance to junior associates, offering support in complex issue resolution and process adherence.
</li><li>Actively collaborate with team members and leadership to improve team performance and achieve operational targets.
</li><li>Maintain a &quot;one team&quot; attitude by sharing knowledge, supporting colleagues, and fostering a positive team environment.
</li></ul><p></p><p><b>What will you need to be successful?
</b></p><ul><li><b>Education: </b>Bachelor's Degree or equivalent experience in Business Administration, Supply Chain or related field
</li><li><b>Operating Mode: </b><b>Work from office &ndash; Monday to Friday, working in EMEA Shift (12:30 PM to 9:30 PM IST). Flexible working in any shift.
</b></li><li><b>Experience: </b>4-6 Years of experience in Order Management, Customer Service, or Supply Chain with a focus on sales order processing and invoicing.
</li><li>Strong understanding of Order Management Systems SAP, Esker (Good to have) EDI (Good to have)
</li><li>Excellent communication, problem-solving, and customer service skills.
</li><li>A proactive, self-starter who takes ownership of tasks and drives solutions.
</li><li>Strong attention to detail and accuracy in order processing and data management.
</li><li>Proficient in time management, balancing competing priorities while ensuring deadlines are met.
</li></ul><p></p><p><b>You. Unlimited.
</b></p><p>We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.
</p><p><b>Inclusion + Belonging </b>- Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/
</p><p><b>Other reasons why you will love it here!
</b></p><ul><li><b>Your Future: </b>Major Medical coverage + Policy exclusions and insurance non-medical limit. Educational Assistance.
</li><li><b>Work/Life Balance: </b>Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
</li><li><b>Your Wellbeing: </b>Parents / Parents in Law&rsquo;s Insurance (Employer Contribution of 8,000/- annually), Employee Assistance Program, Parental Leave.
</li><li><b>Flexibility </b>: Hybrid Work Model (For most professional roles)
</li><li><b>Training: </b>Hands-On, Team-Customized, Mentorship
</li><li><b>Extra Perks: </b>Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift. Night Shift Allowances.
</li></ul><p>Stay connected and receive alerts for jobs like this by joining our <b>talent community </b><b>.
</b></p><p>We're more than just a company - we're a community! Follow us on <b>LinkedIn </b>to see how we support and empower our employees and patients every day.
</p><p>Check our <b>Glassdoor page </b>for a glimpse behind the scenes and a sneak peek into <b>You Unlimited </b>, life, culture, and benefits at S+N.
</p><p>Explore our <b>new website </b>and learn more about our mission, our team, and the opportunities we offer.
</p><p>#YS1
</p><p></p><div><p>Stay connected and receive alerts for jobs like this by joining our talent community .<br>
</p></div><p></p><div><p>We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.
</p></div><p></p><div><p>Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into <b>You </b><b>. </b><b>Unlimited </b><b>. </b>, life, culture, and benefits at S+N.
</p></div><p></p><div><p>Explore our new website and learn more about our mission, our team, and the opportunities we offer.</p></div></div><p></p>

Associate, Global Customer Care

Qatar National Bank

<div>Job Purpose Summary<p><br>
The incumbent will be primarily responsible for conducting business over the telephone and utilize advanced contact technology to provide utmost customer service.</p>
Essential Duties &amp; Responsibilities by Dimensions<p><b><br>
A. Shareholder &amp; Financial:</b></p><ul><li>Achieve Key Performance Indicators (KPIs) like average time taken to answer calls, average time taken to resolve queries/ process, number of call requests attended to in a day and etc. for the entire Customer Care Center.</li><li>Implements KPI's and best practices for Senior Associate, Customer Care Call Center</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Ensure that customer queries/ requests are attended to immediately without any loss of time and opportunity.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Responsible for responding to incoming client calls in accordance with quality and customer service standards.</li><li>Ensure that customers are provided with complete and accurate product information and thorough buying advice.</li><li>Follow Data Protection (KYC).</li><li>Acquire training to gain service and product knowledge on; accounts, loans, cards,, branch working hours/locations; ATM locations etc. and be able to conscientiously carry out Customer Care Call Center duties.</li><li>Protect the positive image of the Group through professional phone interaction.</li><li>Deal with all customer requests/ complaints in a professional way to bring about a positive outcome.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Adhere to the Group's data protection policies/ procedures at all times</li></ul><p></p><p><b>
D. Learning &amp; Knowledge:</b></p><ul><li>Possess a good knowledge of the entire banking products provided through the customer care call center and related risks together with a working knowledge of Customer Care Call Center operations and control.</li><li>Actively participate in staff meetings for performance assessment and guidance and discuss and resolve concerns/ issues, if any.</li><li>Identify related areas for professional development of self.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul>
Education and Experience Requirements<ul><li><br>
Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>At least 2 years of relevant experience, preferably within a highly rated international bank.</li></ul><p></p>
Required Special Skills<ul><li><br>
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.</li><li>Ability to make decisions and follow through with initiatives.</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div><p></p>

Senior Associate Customer Care Call Center (Qatarization)

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Retail Banking
</div></li><li><div><b>Department</b>
</div><div>Retail Banking
</div></li><li><div><b>Country</b>
</div><div>Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>28-May-2026
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Purpose Summary</b></h5>
</div><div><p>The incumbent will be primarily responsible for conducting business over the telephone and utilize advanced contact technology to provide utmost customer service.</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Essential Duties &amp; Responsibilities by Dimensions</b></h5>
</div><div><p><b>A. Shareholder &amp; Financial:</b></p><ul><li>Achieve Key Performance Indicators (KPIs) like average time taken to answer calls, average time taken to resolve queries/ process, number of call requests attended to in a day and etc. for the entire Customer Care Center.</li><li>Implements KPI&rsquo;s and best practices for Senior Associate, Customer Care Call Center</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Ensure that customer queries/ requests are attended to immediately without any loss of time and opportunity.</li><li>To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Responsible for responding to incoming client calls in accordance with quality and customer service standards.</li><li>Ensure that customers are provided with complete and accurate product information and thorough buying advice.</li><li>Follow Data Protection (KYC).</li><li>Acquire training to gain service and product knowledge on; accounts, loans, cards,, branch working hours/locations; ATM locations etc. and be able to conscientiously carry out Customer Care Call Center duties.</li><li>Protect the positive image of the Group through professional phone interaction.</li><li>Deal with all customer requests/ complaints in a professional way to bring about a positive outcome.</li><li>To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Adhere to the Group&rsquo;s data protection policies/ procedures at all times</li></ul><p></p><p><b>
D. Learning &amp; Knowledge:</b></p><ul><li>Possess a good knowledge of the entire banking products provided through the customer care call center and related risks together with a working knowledge of Customer Care Call Center operations and control.</li><li>Actively participate in staff meetings for performance assessment and guidance and discuss and resolve concerns/ issues, if any.</li><li>Identify related areas for professional development of self.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Education and Experience Requirements</b></h5>
</div><div><ul><li>Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>At least 2 years of relevant experience, preferably within a highly rated international bank.</li></ul><p></p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Passport</li></ul>
<ul><li>QID</li></ul>
<ul><li>Education Certificate
</li></ul><ul><li>Birth Certificate</li></ul></div></div></div></div></div><div></div>

YAP Pakistan

<p><b>Customer Support Associate</b></p><p><b>Location:</b> Johar Town, Lahore<br/><b>Job Type:</b> Full-time<br/><b>Shift:</b> Rotational (Morning, Evening, Night)</p><p><b>Job Summary</b></p><p>YAP Pakistan is seeking a proactive and customer-focused <b>Customer Support Associate</b> to join our dynamic team. The ideal candidate will possess excellent communication skills, strong proficiency in Microsoft Word and Excel, and the flexibility to work in rotational shifts. This role is pivotal in ensuring customer satisfaction and maintaining YAP&rsquo;s reputation for excellence in service.</p><p><b>Key Responsibilities</b></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, and chat</li><li>Resolve customer issues efficiently while maintaining a high level of empathy and accuracy</li><li>Document customer interactions and feedback using MS Word and Excel</li><li>Collaborate with internal teams to escalate and resolve complex issues</li><li>Maintain up-to-date knowledge of YAP&rsquo;s products, services, and policies</li><li>Meet performance targets including response time, resolution rate, and customer satisfaction scores</li><li>Work in rotational shifts to ensure 24/7 support coverage</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree or equivalent qualification</li><li>Excellent verbal and written communication skills in English and Urdu</li><li>Proficiency in <b>Microsoft Word and Excel</b> for documentation and reporting</li><li>Ability to multitask and work under pressure</li><li>Strong problem-solving skills and attention to detail</li><li>Willingness to work in <b>rotational shifts</b>, including weekends and holidays</li></ul><p><b>Preferred Skills</b></p><ul><li>Prior experience in customer support or call center environment</li><li>Familiarity with CRM systems and ticketing tools</li><li>Positive attitude and a passion for helping others</li></ul><p><b>How to Apply</b></p><p>Interested candidates can send their updated CV to <b>hr@yappakistan.com</b> with the subject line: <i>Customer Support Associate &ndash; YAP Pakistan</i></p><p>Job Type: Full-time</p><p>Pay: From Rs50,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you comfortable working in Shifts?</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Work Location: In person</p>

Customer Support Associate

7eventzz.com

<p>We are looking for a dedicated and empathetic <b>Customer Support Associate</b> to join our team. The role involves handling customer queries, resolving issues efficiently, and ensuring every customer has a smooth and satisfying experience with our products and services.</p><p><b>Key Responsibilities</b></p><ul><li>Handle incoming calls, chats, and emails to resolve customer queries and complaints.</li><li>Provide accurate information about products, services, and policies.</li><li>Maintain a positive, empathetic, and professional attitude toward customers at all times.</li><li>Escalate complex issues to the senior support team or relevant departments.</li><li>Keep detailed records of customer interactions, feedback, and resolutions.</li><li>Follow communication guidelines and processes to ensure consistent service quality.</li><li>Assist in improving customer satisfaction and retention by identifying recurring issues.</li><li>Collaborate with internal teams (sales, operations, logistics) for quick resolution of customer concerns.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Bachelor&rsquo;s degree or equivalent (preferred).</li><li>Excellent communication skills in English and Hindi (additional regional languages are a plus).</li><li>Strong problem-solving skills with a customer-first mindset.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Familiarity with CRM systems and MS Office/Google Workspace.</li><li>Prior experience in customer service, BPO, or e-commerce support is an advantage.</li></ul><p><b>Work Environment</b></p><ul><li>Full-time role, Monday&ndash;Saturday (rotational shifts may apply depending on company policy).</li><li>Hybrid/Office-based depending on business requirements.</li></ul><p><b>Growth Opportunities</b></p><ul><li>Performance-based promotions to <b>Senior Associate / Team Leader</b> roles.</li><li>Exposure to cross-functional teams (Sales, Operations, Marketing).</li><li>Training and upskilling programs in communication, CRM tools, and customer handling.</li></ul><p>Job Type: Full-time</p><p>Pay: &#8377;15,000.00 - &#8377;25,000.00 per month</p><p>Benefits:</p><ul><li>Paid sick time</li><li>Paid time off</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Customer service: 1 year (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li><li>Hindi (Required)</li></ul><p>Work Location: In person</p><p><b>Speak with the employer</b><br/>+91 7278586820</p>

Weis Markets

<div><ul><li><h3 class="jobSectionHeader"><b>Job ID</b></h3>
<p>JR33756</p>
</li><li><h3 class="jobSectionHeader"><b>Job Category</b></h3>
<p>SO-Front End</p>
</li><li><h3 class="jobSectionHeader"><b>Career Area</b></h3>
<p>Store Associates</p>
</li><li><h3 class="jobSectionHeader"><b>Job Type</b></h3>
<p>Regular</p>
</li><li><h3 class="jobSectionHeader"><b>Schedule</b></h3>
<p>Part time</p>
</li><li><h3 class="jobSectionHeader"><b>Job Location</b></h3>
<p>1056 Wayne Avenue<br>
Chambersburg, PA 17201-2924</p></li></ul></div>
<br><div><div><h3 class="jobSectionHeader"><b>Overview</b></h3>
</div><div><p>Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!</p><p></p><div><div><div><div><div><div><div><div><p><b>
Location Address:</b></p></div></div></div></div></div></div></div></div><div></div>
1056 Wayne Avenue<p><b>
Job Description:</b></p><p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES</b></p><p></p><p>
The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:</p><p></p><ul><li>
Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner. Follows company policies relating to customer check out to increase customer satisfaction.</li><li>
Operates front end scanning equipment and cash register. Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer&rsquo;s cart.</li><li>
Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons. Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages. Follows all store and legal guidelines regarding sale of tobacco and alcohol.</li><li>
Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.</li><li>
Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly.</li><li>
Ensures smooth function of department and store by cooperating with co-workers and supervisors. Responsible to continuously improve job performance.</li><li>
Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.</li><li>
May also be called upon to assist in other departments.</li></ul><p></p><p><b>
SUPERVISORY RESPONSIBILITIES</b></p><p></p><p>
This position currently has no supervisory responsibilities.</p><p></p><p><b>
QUALIFICATION REQUIREMENTS</b></p><p></p><p>
To perform this job successfully, the associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required:</p><p></p><p>
Education and/or experience completed or working towards a High School Diploma or General Education Degree (GED). No prior experience required.</p><p></p><p>
Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.</p></div></div>

Customer Experience Associate

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