customer care consultant

Bupa

<div><p>Job Description:</p><b>
Customer Service Consultant</b><p><b>
Cairo, Egypt
</b></p><p><b>Fixed Term</b></p>
<p><b>We make health happen</b>
</p><p>We're expanding our customer service team in Cairo and looking for customer-focused advisors to work in <b>rotational shifts including (over-night shifts)</b>. You'll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you'll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you're passionate about delivering exceptional service and putting customers first, we'd love to hear from you.</p>
<p><b>Key Responsibilities</b>
</p><ul><li><p>Authorize or reject treatment requests before procedures</p></li><li><p>
Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues</p></li><li><p>
Manage membership updates, billing inquiries, and document issuance</p></li><li><p>
Coordinate international medical appointments and support cross-departmental communication</p></li><li><p>
Investigate and resolve complaints, ensuring customer satisfaction</p></li><li><p>
Maintain accurate system records and support new team members</p></li><li><p>
Collaborate with providers and internal teams to deliver seamless service</p></li>
</ul><p><b>What We're Looking For</b>
</p><ul><li>Fresh graduates with a medical background are welcome to apply</li></ul><div>
Able to demonstrate that you pay due regard to customers and treat them fairly by:<br>
<ul><li>Being able to explain the impact that your role and actions have on the fair treatment of customers</li><li>Being able to explain the potential implications for customers who are not treated fairly by you or others</li><li>Making the fair treatment of customers central to all that you do</li><li>Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills</li></ul></div>
<p><b>Why Bupa</b>
</p><p>We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
</p><p>We encourage all of our people to &rdquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
</p><p>Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
</p><p>If you require information regarding this role in an alternative format, please email: careers@bupa.com</p>
<p>Time Type:</p>
Full time<p>
Job Area:</p>
Call Centre<p>
Locations:</p>
Egypt - Cairo</div>
<br>
Employee mentoring programme, Company pension, Referral programme, Financial planning services, Private dental insurance, Paid volunteer time, Gym membership, Additional leave, Health &amp; wellbeing programme, Private medical insurance, Free flu jabs, Cycle to work scheme

Customer Service Consultant BES

Bank of Bird-In-Hand

<div><div>Bank of Bird-in-Hand is built on integrity, excellence, and teamwork. If you identify with these values and are looking for a career where you can put them into practice, consider applying to one of our open positions.<br>
<br>
When you join the Bank of Bird-in-Hand team, you&rsquo;ll be appreciated and celebrated for who you are every day.</div>
<div></div><div>Bank of Bird-in-Hand is actively seeking a <b>Customer Care Specialist</b> to join our team in Paradise, PA. This position is responsible for day-to-day concierge service for consumer and business customers.<br>
</div><div>Responsibilities:</div>
<ul><li>Receive, investigate, and respond to customer inquiries regarding products, services, and issues via all channels through which customers are served.</li>
<li>Document customer interactions and completes service requests to minimize customer effort or additional action.</li>
<li>Keep clear records of all conversations in the call center database.</li>
<li>Support Retail Branch Staff and Business Development Officers by serving as a primary point of contact with both retail and business customers acting on behalf of the Deposit Growth Team and Customer Care Team when appropriate and within scope of authority.</li>
<li>Collaborate with internal departments to optimize customer service.</li>
<li>Utilize resources and systems to conduct research and present the customer with a resolution.</li>
<li>Adhere to performance metrics and quality standards and make outbound calls to customers as needed.</li>
<li>Assist customers with Cash Management products and services as needed. (BillPay, ACH, Wires, RDC).</li>
<li>Establish and maintain appropriate files and records.</li>
<li>Process and enter ICS transactions as needed.</li>
<li>Process remote wires requests as needed.</li>
<li>Perform other duties as required.</li></ul><br>
<div></div><div>Preferred Skills:</div>
<ul><li>Previous call center experience helpful.</li>
<li>Previous CRM (Salesforce, Synapsys) applications helpful.</li>
<li>Customer centric mindset.</li>
<li>Superior communication skills, both written and oral.</li>
<li>Excellent interpersonal and customer service abilities.</li>
<li>High attention to detail.</li>
<li>Knowledge of Jack Henry products/services experience helpful.</li>
<li>Knowledge of Cash Management/Treasury products and services helpful.</li>
</ul>
<div></div><div>Qualifications:</div>
<ul><li>High School diploma or equivalent. Associate degree or higher preferred.</li>
<li>One to two years&rsquo; banking experience required.</li>
</ul>
<div></div><div>Here at Bank of Bird-in-Hand, we have a comprehensive benefit package for those who qualify. Below are the range of benefits we offer to meet the needs of our employees:</div>
<ul><li>Competitive Medical, Dental, Vision Coverage</li>
<li>401(k) Retirement Plan with 4% Match</li>
<li>Company Paid Life, STD, and LTD</li>
<li>Health Savings Account (HSA) &amp; Flexible Spending Account (FSA) options</li>
</ul><ul><li>Paid Time Off (PTO), Volunteer Time Off (VTO), and Birthday PTO</li>
<li>12 Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Company Events and Picnics</li>
</ul>
<div></div><div><b><i>Equal Opportunity Employer</i></b></div>
<div>No employee or applicant for employment will be discriminated against because of race, color, religion, sex, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes.</div></div>

Customer Care Specialist

Opella.

<div><p><b>Customer Care Professional - Egypt
</b></p><p></p><p>You&rsquo;ve built experience, now use it where bold ideas meet real impact. At Opella, we&rsquo;re challenging how self-care works for millions of people and need leaders and experts ready to shape what&rsquo;s next. As a Customer Care Professional, you&rsquo;ll bring your skill, your curiosity and your drive to make health simpler, smarter and more human.
</p><p></p><p><b>About the job:
</b></p><ul><li><p>Executing all the financial related activities related to customers commercials
</p></li><li><p>Reviewing and controlling the logistics cost charged by customers related to transportation activities
</p></li><li><p>Responsible for all the business analytics and the reporting excellence to ensure , timely data flow and continuous performance improvement
</p></li></ul><p></p><p><b>KEY RESPONSIBILITIES:
</b></p><ul><li><p>Issue the customer sales invoices for local and export markets as per the selling confirmed prices recorded on the system after assuring the physical goods dispatch from Opella locations
</p></li><li><p>Assure full compliance of the application of customer selling term as per contracts already in place between Opella and its customers
</p></li><li><p>Reflect all additional needed data as per the customer or authorities&rsquo; requirements to the selling and delivery documents including and not limited to products details, proof of release and additional supporting documents
</p></li><li><p>Follow up on customers returns and assure the financial recording for the values along with issuing the credit notes related to the goods
</p></li><li><p>Review and approve on weekly basis the transportation claims received from the customers after confirming the number of trips per destination and as per agreed rates
</p></li><li><p>Confirm balances with customers on a monthly basis for all transportation activities values along with Credit notes as per the month actuals
 </p></li><li><p>Report daily the sales tracking to Trade and revenue and Supply chain showing any delay in trend that might affect the achievement of month targets
</p></li><li><p>Set the sales commercial plans monthly as defined and approved for each product, receive the claims from the customers showing the requested free of charge quantity
</p></li><li><p>Review the actual performance of the customer as per the defined criteria set by the company and review the customer adherence to the set commercial
</p></li><li><p>Work closely with customers on their claims value and resolve any issue related to their claims in term of volume or value inline with the commercial policy and internal controls
</p></li><li><p>Confirm Opella acceptance or rejection of claims and lead the execution till settlement
</p></li><li><p>Create sales orders for free of goods delivery and assure its execution and delivery
</p></li><li><p>Keep a complete recording for each commercial settlement for internal controls and audits purpose as per the company and statuary guidelines
</p></li><li><p>Responsible for the monthly sales recognition in line with Sanofi global guidelines, the local accounting practices and customer term of sales
</p></li><li><p>Responsible for the sales in reporting on daily, weekly &amp; monthly basis
</p></li><li><p>Issuing all Opella SI invoices for hospital &amp; Retail customers
</p></li></ul><p></p><p><b>About You
</b></p><ul><li><p>SAP Super User
</p></li><li><p>Advanced Excel Skills &ndash; Macro&rsquo;s
</p></li><li><p>Good Numerical Ability &ndash; Data Analysis and Development
</p></li><li><p>Ability to handle several tasks simultaneously
</p></li><li><p>Flexibility &amp; adaptation
</p></li><li><p>High Customer Focus
</p></li><li><p>Bachelor degree in accounting or Business Administration
</p></li><li><p>5 years in similar position with direct relation to customers
</p></li></ul><p>Very good understanding of overall company processes &amp; organization Must be able to operate transversely and have good
</p><p></p><p>Challenger Mindset &ndash; Candidate must be able to demonstrate the Challenger Mindset
</p><ul><li><p>All in. Together. Keep each other honest. Have each other's back.
</p></li><li><p>Courageous - Break Boundaries. Take thoughtful risks with creativity.
</p></li><li><p>Outcome Obsessed - Be personally accountable. Driving sustainable impact and results with integrity and speed.
</p></li><li><p>Radically Simple - Simple for us. Simple for consumers. Simple for customers. As it should be.
</p></li></ul><p></p><p><b>About Us:
</b></p><p>Opella is the self-care challenger with the purest and third-largest portfolio in the Over The Counter (OTC) &amp; Vitamins, Minerals &amp; Supplements (VMS) market globally.
</p><p>Our mission is to bring health in people&rsquo;s hands by making self-care as simple as it should be. For half a billion consumers worldwide &ndash; and counting.
</p><p>At the core of this mission is our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world&rsquo;s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.
</p><p>As a globally certified B Corp company, we are active players in the journey towards healthier people and planet. Find out more about our mission at www.opella.com .</p></div>

Customer Care Professional

Allianz

What you do
<br><br>
Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement.
<br><br>
<b>Your key responsibilities:</b><br>
<ul>
<li>Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention</li>
<li>Commit to the department's service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%</li>
<li>Implement AI tools to adhere to the department's service standards</li>
<li>Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases</li>
<li>Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients</li>
<li>Assist our in-house medical team in coordinating client's hospital admissions, evacuations, repatriations and other cases as required</li>
<li>Utilize conversational AI systems to efficiently respond to queries regarding cover, claims, hospitalizations, and complaints, ensuring swift and accurate communication.</li>
</ul>
<b>What you bring:</b><br>
<ul>
<li>Medical brackground is a plus.</li>
<li>Experience in a customer facing role is a must.</li>
<li>Previous experience in Call Centre environment would be beneficial.</li>
<li>Experience working in pressurized environment with tight deadlines.</li>
<li>Strong Knowledge of Microsoft Office (Excel, Word)</li>
<li>Applicants must be flexible to work within our rotating shift patterns.</li>
<li>High level of fluency in Italian is a must.</li>
<li>Must be fully flexible to work rotating shift patterns including shift work, nights, and weekends.</li>
</ul>
At Allianz Partners, Artificial Intelligence (AI) is transforming service delivery and innovation. By leveraging Business Intelligence and Data Analytics, we enhance strategic decision-making and customer experiences. Our commitment to Ethical AI ensures responsible deployment, maintaining data integrity and trust. Conversational AI improves communication, while Emerging Technologies and Generative AI drive industry leadership and new opportunities. With robust Information Security Management, we protect sensitive information, ensuring compliance and security. Embrace the future of AI with Allianz Partners, where possibilities become realities.​
<br><br>
At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector
<br><br>
<b>What we offer:</b><br>
Our employees play an integral part of our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being part of their journey. We are there to empower you and your professional and personal goals and for that reason here are some of our benefits:
<br><br>
<ul>
<li>Dynamic and Multinational working environment</li>
<li>Trainings and programs dedicated to Learning and Development (e.g. free accesss to LinkedIn Learning)</li>
<li>A wide range of employee benefits such as performance bonus, health insurance.</li>
<li>Open company culture, flexibility of working hours, giving you a hybrid working environment.</li>
<li>Modern Offices</li>
</ul>
Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.
<br>Our products are embedded seamlessly into our partners’ businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
<br>We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
<br>We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
<br>Great to have you on board.Let's care for tomorrow.

Customer Care Advisor - Fluent Italian Speaker

Ethan Allen

Named America's #1 Premium Furniture Retailer by Newsweek, Ethan Allen is a leading interior design destination combining state-of-the-art technology with personal service. After more than 90 profitable years in business, we still make about 75% of our custom-crafted products in our North American workshops and have an enduring reputation for quality and craftsmanship. In our global network of Design Centers, we offer complimentary interior design service and sell a full range of home furnishings, including custom furniture and artisan-crafted accents for every room in the home. We believe our associates are our greatest brand ambassadors, and we value talent, entrepreneurial drive, and the ability to build long-lasting relationships with our clients. We're glad you're exploring the possibility of designing your future with us.
<br><br>
GENERAL OBJECTIVES
<br>The Associate Design Consultant role is intended to be an entry level role that should transition to a Design Consultant role within 6 months of hire (“training period”).
<br><br>
During this training period, the Associate Design Consultant will work closely with Design Consultant(s) to develop both selling and interior design skills, The focus of the role will be to learn (1) the technology utilized by Design Consultants; and (2) the products offered by Ethan Allen, while providing ongoing assistance as required to support sales activity within the Design Center.
<br><br>
Upon conclusion of the training period, Retail management will determine whether the Associate Design Consultant (1) will be promoted into the Design Consultant role; (2) will require a short extension of the training period (not to exceed 3 months); or (3) will be terminated due to inability to achieve the desired performance levels that would warrant a promotion to a Design Consultant.
<br><br>
SPECIFIC RESPONSIBILITIES
<br><ul>
<li>When a Design Consultant is unavailable, professionally greet customers to establish rapport, offer assistance including limited design-related consultation and sales transactions such as take-with and direct ship accent sales, including wrapping and packaging client purchases, as well as limited furniture sales under the direction of unit management.</li>
<li>Assist Design Consultants (as assigned by management) with project development, including attending home calls, preparing space plans, product selection, preparing quotes, creating sketches and renderings, setting up and dismantling presentations, preparing custom soft goods quotes, offering assistance and hospitality during presentations, and assisting clients when their requested Design Consultant is unavailable.</li>
<li>Educate customers about the complimentary design service Ethan Allen provides, offering as little or as much design service as a customer desires.</li>
<li>Stay current on design and color trends to create fashionable design solutions.</li>
<li>Utilizing the rotation system, introduce qualified prospects to Design Consultants via in-person introduction or “set up” by describing DC’s skills and referring customer to their online bio/portfolio; or by scheduling in-studio appointments and/or in-home consultations for Design Consultants (whether DC is present or not)</li>
<li>Enter orders and quotes utilizing the retail point of sale system.</li>
<li>Communicate with clients regarding appointments and order status via telephone & email.</li>
<li>Participate as required in all corporate sponsored marketing and training programs.</li>
<li>Educate customers on all the Ethan Allen sponsored finance options available to them.</li>
<li>Utilize corporate systems and technology to maximize efficiency in designing projects, creating presentations, and providing professional service for customers.</li>
<li>Operate the information desk including answering phones, providing customer service, and managing rotation system.</li>
<li>Provide support to visual merchandiser in replenishing stock to the floor as well as receiving inventory to the design center. Bar-coding and tagging as needed.</li>
<li>Assist in daily maintenance of floor displays. Work cooperatively in maintaining a neat and orderly Design Center projection.</li>
<li>Assist Design Consultants with clerical needs. Maintain up-to-date files, filing, updating price page or follow-up correspondence.</li>
<li>Provide exceptional service to customers, before and after the sale, by promptly keeping customers informed of their order status including any delays.</li>
<li>Update master and design center price pages and product books and samples.</li>
<li>Order memo fabric swatches for design consultant’s clients and distribute to Design Consultants when they arrive.</li>
<li>Perform other duties as required.</li>
<li>Must work overtime hours as needed.</li>
</ul>
Additional Responsibilities that may be required depending on location:
<br><br>
<ul>
<li>Ensure all cash transactions, including charge cards and bank deposits, are reconciled, properly deposited, and accurately recorded in the ledger. Process blind cash balancing and exceptions. Maintain Petty Cash. Perform clerical duties required for daily function of business. Run end of day reports, checks for signatures and other audit requirements.</li>
<li>Follow-up on clerical orders, delayed orders as necessary to insure timely and appropriate service to staff members and clients.</li>
<li>Perform cancelations, and merchandise returns, and any other duties as required.</li>
<li>Follow-up service, etc. between the service center and the design center staff.</li>
<li>Review and control open order reports and workroom logs. Communicate to design teams as needed.</li>
<li>Manage incoming communication from customers. Research and resolve customer inquiries in accordance with company guidelines. Monitor customer problems and identify recurring issues and trends.</li>
<li>Handle incoming customer service request and forward information to Customer Service Department and identify unrecorded delivered sales and implement procedures to prevent future Occurrences.</li>
<li>Identify custom orders of soft goods and non-EA product, forward copies to an OA for processing.</li>
</ul>
QUALIFICATIONS
<br><br>
<b>Education:</b> Bachelor’s degree or equivalent in Interior Design or related field from an accredited institution.
<br><br>
<b>Experience:</b> Previous internship or experience with a professional design firm or design-retail organization. Minimum two (2) years’ experience in retail sales preferred.
<br><br>
<b>Other Requirements:</b> Strong sales & organizational skills. Ability to work with others. Positive attitude, stylish professional appearance, and high energy with a desire to learn the business. Position requires a valid driver’s license, except in limited circumstances in which the associate can establish to the Company’s satisfaction that they have available for use during all business hours an alternate means of transportation not requiring the operation of a motor vehicle which will enable them to perform the duties of their position.
<br><br>
Must be able to work evenings, weekends, and holidays listed on the incentive plan.
<br><br>
Compensation
<br>The hourly rate for this position ranges from ___________ to ____________, depending on experience. In addition, the Associate Design Consultant can earn a monthly incentive.
<br><br>
Benefits
<br>Benefits are an important part of the total compensation that is offered, providing peace of mind and financial well-being. Ethan Allen is committed to offering a variety of benefits that allow associates to choose whether or not to participate based on personal and family needs. Some of the benefits offered are 401(k) plan (with Employer contributions), multiple Medical Plans with Prescription Drug Coverage, Health Savings Account (including Employer contributions), Dental Plan, Vision Plan, Basic Group Term Life & Accidental Death & Dismemberment, Supplemental Group Term Life & AD&D Insurance, Dependent Group Term Life Insurance, Short and Long-Term Disability, Business Travel Accident Life Insurance, Flexible Spending Accounts – Health Care & Dependent Care, Commuter Saving Plans – Public Transit & Parking, Voluntary Whole Life Insurance, Voluntary Critical Care Insurance, Voluntary Accident Insurance and Employee Assistance Program. Benefit availability varies based on full-time or part-time employee classification.

Retail Interior Design Sales

Point Bank

<div><p>Promote, market, and facilitate the overall sale of products of the bank. Contribute to the bank's growth by the effective sale of bank services to new and existing customers with emphasis on courteous and professional service.</p>
<p><b>FLSA STATUS</b></p>
<p>This position is classified as Non-Exempt under the FLSA.</p>
<p><b>OVERVIEW</b></p>
<p>This post is for future Customer Care Banker positions.</p>
<p>The purpose of this position is to:</p>
<ul><li>Provide support for Active/Live Teller.</li>
<li>Answer incoming calls from customers and employees to assist with requests.</li>
<li>Provide teller coverage at assigned branch(es) during peak times, as scheduled by Head Teller and Customer Care Manager. Will report to the Head Teller during these scheduled times.</li>
</ul><ul><li>Provide prompt, efficient, and friendly service in processing customers' transactions.</li>
</ul><ul><li>Provide support to all other bank employees, including assisting the Operations Department and assist with other Operational duties, as directed by the Customer Care Manager or the EVP of Customer Experience.</li>
</ul><ul><li>Follow the established policies and procedures for this position, as directed by the manager.</li>
</ul>
<p><b>ESSENTIAL JOB FUNCTIONS</b></p>
<ul><li>This position is the first point of contact for all Active/Live Teller contacts/requests. Teller responsibilities include, but are not limited to:
<ul><li>ITM transaction memo posting</li>
<li>Process commercial and consumer transactions (such as account deposits/withdrawals, cashing checks, loan payments, etc) following established policies, procedures and customer service standards, using computerized platform and teller programs.</li>
<li>Follow established policies and procedures (such as verifying all transaction elements for authenticity or fraud, placing holds, etc.), using computerized platform and teller programs when necessary, to ensure work is completed correctly and in compliance with regulations.</li>
<li>Responsible for processing proof, balancing coin machines and DYNA machines.</li>
</ul></li></ul><ul><li><ul><li>Responsible for sales, cross-sales and referrals of bank products and services, or any other sales or marketing campaigns or initiatives, to new and existing customers to meet individual and branch goals, and overall bank goals and objectives.</li>
</ul></li></ul><ul><li>Know procedures for and maintain compliance with banking regulations and reporting requirements (such as BSA, Reg CC, Privacy, CTRs, etc).</li>
<li>Keep cash secure and maintain a high level of safety and security for the bank. Maintain proper levels of cash in cash drawer. Balance cash drawer daily. Order/sell cash as necessary. Scan and balance proof.</li>
<li>Respond to customer questions or problems in a quick, courteous and friendly manner, taking advantage of any sales or referral opportunities.</li>
<li>Know procedures for opening/closing branch.</li>
<li>Know procedures for robbery/emergency response.</li>
<li>Know procedures for researching and locating outages, thereby limiting violations of the Teller Outage Policy.</li>
<li>Compliance with all company policies and procedures.</li>
</ul><ul><li>Answer all incoming calls from customers and employees to provide assistance or transfer the call to the appropriate individual as needed.</li>
<li>Responsible for assisting all callers in all facets of banking, including, but not limited to balance inquiries, review of loan or deposit account histories, inquiries about procedures, inquiries about products and services, verifying we have current contact information (address, phone number, email address), training customers on the use of 24 hr. X-Press banking, online banking, bill pay, transfers of funds, card disputes and limit increases, issuing fee refunds when approved, processing return mail, fraud concerns and phishing/scams, etc. Customer Care Banker is expected to learn appropriate terminology and phrasing of responses to customer questions or concerns to best service the customer and promote the bank.</li>
<li>Responsible for sales, cross-sales and referrals of bank products and services to new and existing customers, and documentation of all referral activity in the CRM.</li>
<li>Responsible for inputting issues/complaints as Cases into CRM.</li>
</ul><ul><li>Assist as needed in contacting customers regarding compromised cards, fraud, phishing/scams, etc.</li>
</ul><ul><li>Educate callers regarding identity fraud, phishing scams, etc., and that the bank will not ask for confidential information via text, email, etc.</li>
</ul><ul><li>Provide support and assistance with other Operations duties, as directed by Management, including but not limited to, preparing notices for mailing, address changes, verifying documents and images, card production/stuffing/mailing, daily reports, etc.</li>
<li>Assist with training of new employees when needed.</li>
</ul><ul><li>Attend all meetings and complete all training required to ensure regulatory compliance.</li>
<li>Comply with all applicable Federal and State regulations and guidance associated with the performance of your job function.</li>
<li>Comply with all applicable BSA/AML/OFAC policies and procedures associated with the performance of your job function, including participation in required training and identifications of suspicious activity.</li>
<li>Responsible for making suggestions to improve branch/departmental operations and overall bank.</li>
</ul><ul><li>Perform other duties and assignments within the bank at Management's request; accept any cross-training as directed by Management, works in other branches if needed.</li>
</ul>
<p><b>EQUIPMENT USE, PHYSICAL &amp; MENTAL DEMANDS, AND WORKING CONDITIONS</b></p>
<p>Frequency: (R) Rarely 0-15%; (O) Occasionally (16-45%); (F) Frequently (46-100%)</p>
<p>EQUIPMENT USE</p>
<p>Telephones-F</p>
<p>Copier/Fax Machine-F</p>
<p>Computer-F</p>
<p>Coin Machine-F</p>
<p>Cash Dispensing Machine-F</p>
<p>Bill Counter-F</p>
<p>Teller Drawer/Tower-F</p>
<p>Drive-thru Tubes/Commercial Lane Drawer-F</p>
<p>ATMs/ITMs-O</p>
<p>PHYSICAL &amp; MENTAL DEMANDS</p>
<p>Light to Medium work-Exerting up to 50 pounds of force occasionally, and/or up to 10 pounds of force frequently to lift, carry, push, pull or otherwise move objects, including the human body.</p>
<p>Stooping/Crouching-O</p>
<p>Standing/Walking-F</p>
<p>Sitting-F</p>
<p>Pushing/Pulling/Lifting-O</p>
<p>Fingering/Grasping-F</p>
<p>Repetitive Motions-F</p>
<p>Talking/Hearing-F</p>
<p>Reading/Writing-F</p>
<p>Close Visual Acuity-worker is required to perform such tasks as preparing and analyzing data and figures, transcribing, or viewing a computer terminal.</p>
<p>Interpreting Data-F</p>
<p>Problem Solving-F</p>
<p>Making Decisions-F</p>
<p>Organizing-F</p>
<p>WORKING CONDITIONS</p>
<p>Worker is subject to inside environmental conditions; protection from weather conditions but not necessarily from temperature changes-F</p>
<p>Worker is subject to outside environmental conditions when working with ATMs/ITMs or when traveling to branches/departments, bank events or required bank meetings and training sessions -O</p>
<p>Worker is subject to local travel as required when working with ATMs/ITMs or when traveling to branches/departments, bank events, or required bank meetings and training sessions -O</p>
<p>The above statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Recruiter at 940-686-7087. PointBank is an Equal Opportunity Employer of minorities, women, veterans and disabled.</p></div>

Customer Care Banker - Call Center (Talent Pipeline)

Ivy Rehab Network

<div><p><b>State of Location:</b></p>
Florida<p></p><p><b>
Position Summary:</b></p><p></p>
At Ivy Rehab, we're &quot;All About the People&quot;! As a Patient Engagement Advocate (Healthcare Customer Care Agent), you will play a crucial role in our mission to help enable people to live their lives to the fullest.<p></p><p>
Join Ivy Rehab&rsquo;s dedicated team where you&rsquo;re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.</p><p></p><p><b>
Job Description:</b></p><p></p><div><div><div><div><div><p><b>
Assignment: </b>Temporary (90-Day Assignment) with Opportunity to Become Permanent
</p></div><div><p><b>Schedule:</b> Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST</p></div></div></div><div></div><p>
We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team.<br>
<br>
The<b> Patient Engagement Advocate </b>(Healthcare Customer Service Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a &ldquo;local&rdquo; patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.</p></div><p></p><div><p><b><br>
Your responsibilities will include:</b></p></div><div><ul><li><p>
Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.</p></li></ul></div><div><ul><li><p>
Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient&rsquo;s needs are handled with care.</p></li></ul></div><div><ul><li><p>
Leverage technology and knowledge base content modules to provide an experience that &ldquo;feels local&rdquo; from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid &ldquo;us vs them&rdquo; approach and demonstrate an inclusive &ldquo;we&rdquo; mentality.</p></li></ul></div><div><ul><li><p>
Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.</p></li></ul></div><div><ul><li><p>
Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.</p></li></ul></div><div><ul><li><p>
Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.</p></li></ul></div><div><ul><li><p>
Effectively inform and educate patients on insurance and about our financing/payment plan options.</p></li></ul></div><div><ul><li><p>
Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.</p></li></ul></div><div><ul><li><p>
Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.</p></li></ul></div></div><div><div><ul><li><p>
Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.</p></li></ul></div><div><ul><li><p>
May work in other channels such as outbound, email, chat, etc.</p></li></ul></div><div><ul><li><p>
Perform other duties as assigned.</p></li></ul></div><p></p><div><p><b><br>
To excel in this role, you should </b><b>possess</b><b>:</b></p></div><div><ul><li><p>
High School/GED or equivalent; College degree is preferable</p></li></ul></div><div><ul><li><p>
Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps</p></li><li><p>
Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.</p></li><li><p>
Minimum Internet speeds of 10 Mbps upload and150 Mbps download; Latency &lt;50 ms; and Packet Loss &lt;2%</p></li><li><p>
Preferred typing aptitude of 50-70 WPM.</p></li></ul></div><div><ul><li><p>
Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)</p></li></ul></div><div><ul><li><p>
Demonstrated tenure in previous positions of at least 2-3 years</p></li></ul></div><div><ul><li><p>
Must have a dedicated, quiet workspace at home (with a door) to work without distractions</p></li></ul></div><div><ul><li><p>
Must be able to provide a reliable high-speed internet connection for remote work</p></li></ul></div><div><ul><li><p>
Excellent verbal and written communication skills and the ability to effectively engage with patients</p></li></ul></div><div><ul><li><p>
Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)</p></li></ul></div><div><ul><li><p>
Attention to detail</p></li></ul></div><div><ul><li><p>
Ability to work in a fast-paced environment</p></li></ul></div><div><ul><li><p>
Must be technically savvy, with demonstrated experience working with multiple systems and apps</p></li></ul></div><p></p><div><p><b>
We welcome you to apply if you </b><b>hold</b><b> the following attributes:</b></p></div><div><ul><li><p>
Good listener</p></li></ul></div><div><ul><li><p>
Collaborative and team player</p></li></ul></div></div><div><div><ul><li><p>
Ability to display caring attitude and be empathetic</p></li></ul></div><div><ul><li><p>
Multi-task-carry on engaging conversation while following proper protocols for information capture</p></li></ul></div><div><ul><li><p>
Receptivity to coaching as well as understanding your strengths and opportunities for development</p></li></ul></div><p></p><div><p><b><br>
Why choose Ivy</b><b>?</b></p></div><div><ul><li><p><b>
Best Employer:</b> A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.</p></li></ul></div><div><ul><li><p><b>
Exceeding Expectations:</b> Deliver best-in-class care and witness exceptional patient outcomes.</p></li></ul></div><div><ul><li><p><b>
Exceptional Partnerships: </b>Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.</p></li></ul></div><div><ul><li><p><b>
Empowering Values:</b> Live by values that prioritize teamwork, growth, and serving others.</p></li></ul><p></p><p><i>
#LI-remote</i></p><p><i>
#LI-ST1</i></p></div></div><p></p><p><i>
We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.</i></p><p></p><p>
ivyrehab.com</p></div><p></p>

Healthcare Customer Care Agent (Temp-to-Perm)

Search 10000+ Customer care consultant jobs near you this June. New roles added regularly across leading industries. Apply today.