customer care consultant

Chalhoub Group

Overview INSPIRE EXHILARATE DELIGHTFor over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. What you'll be doing At Chalhoub we express the exceptional! Working as a Luxury Tech Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.<ul><li>Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.</li><li>Provide accurate information about Dyson products, services, and promotions.</li><li>Assist customers with troubleshooting, product setup, and usage guidance.</li><li>Handle customer complaints and resolve issues to ensure customer satisfaction.</li><li>Document customer interactions and maintain accurate records.</li><li>Collaborate with team members to ensure a seamless customer experience.</li><li>Participate in ongoing training and development programs.</li></ul> What you'll need to succeed <ul><li>College degree preferred.</li><li>Strong communication skills, both verbal and written.</li><li>Excellent interpersonal skills and a customer-centric attitude.</li><li>Ability to work in a fast-paced environment and handle multiple tasks.</li><li>Proficiency in using computers and customer service software.</li><li>Technical background is preferred</li></ul> What we can offer you With us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.<img src="https://www.jobg8.com/Tracking.aspx?K7bnQcgG5lRSsPJOomKstBTq3A5vd%2bwno" width="0" height="0" />

Customer Care Trainee- Dyson

Partywitty

Job Title: Customer Care Executive Location: Kaushambi, Ghaziabad Department: Customer Support / OperationsWe are looking for a Customer Care Executive to join our team and deliver exceptional service to our customers. You will be responsible for handling customer queries, resolving issues efficiently, and ensuring a seamless customer experience across all touchpoints.The ideal candidate is empathetic, solution-oriented, and passionate about maintaining strong customer relationships.Key Responsibilities:<ul><li>Handle incoming customer calls, emails, and chats promptly and professionally.</li><li>Resolve product or service-related inquiries, complaints, and requests efficiently.</li><li>Maintain accurate records of customer interactions and follow-ups in CRM systems.</li><li>Provide detailed information about products, services, and company policies.</li><li>Coordinate with internal teams (sales, technical support, logistics, etc.) to resolve complex cases.</li><li>Ensure customer satisfaction through timely communication and problem-solving.</li><li>Meet performance targets such as response time, resolution rate, and customer satisfaction score.</li><li>Collect feedback from customers and share insights with the management team.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in any discipline.</li><li>Excellent verbal and written communication skills in English (knowledge of regional languages is a plus).</li><li>Strong problem-solving abilities and attention to detail.</li><li>Proficiency in MS Office and CRM software.</li><li>Positive attitude, patience, and empathy while handling customer concerns.</li></ul>Preferred Skills:<ul><li>Experience in hospitality, e-commerce, or service-based industries.</li><li>Ability to multitask and work under pressure in a fast-paced environment.</li><li>Team player with a customer-first mindset.</li></ul>Benefits:<ul><li>Competitive salary and performance-based incentives.</li><li>Opportunities for career growth and training.</li><li>Supportive and collaborative work environment.</li></ul>Job Types: Full-time, Permanent, FresherPay: &#8377;8,000.00 - &#8377;12,000.00 per monthWork Location: In person

Customer Care Executive

NCC Holding

<div>
 
 
 Job Summary
 
 
 
 The Customer Care Representative is responsible for providing exceptional customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction through prompt and professional communication. This role involves interacting with customers via phone, email, chat, or in person to support their needs and represent the company positively.
 
 
 
 
 
 
 Job Description
 
 
 <ul>
 <li>
 Monitoring all sales team activities, products movement, client payment performance, and distribution. Gathering all feedback data regard clients' status, trading market, competitors' status, and competitors' products in order to take the right action at the right time. Authorizing regional sales invoices and credit facilities.
 </li>
 <li>
 Liaison effectively with other members of the service internally and externally to ensure excellence in services offered and harmony in team activities. Confer with management &amp; staff coordinating customer care activities.
 </li>
 <li>
 Analyse customer care related information &amp; evaluate the results to choose the best resolutions &amp; alternatives to customer care challenges, &amp; to identify opportunities to improve customer care.
 </li>
 <li>
 Answers and directs incoming telephone calls. Communicates with staff, clients, and suppliers to provide guidance and information.
 </li>
 <li>
 Ensure Job Function is carried out according to S C &amp; Company Policies &amp; Procedures of NCC GC IMS.
 </li>
 <li>
 Collaborate &amp; communicate knowledge (e.g. market information, customer insights, trends etc.) across the business.
 </li>
 <li>
 Operating ERP system of B-Lite software..
 </li>
 <li>
 Operate in a safe and environmentally friendly way to protect guests&rsquo; and employees&rsquo; health and safety, as well as protect and conserve the environment.
 </li>
 <li>
 Comply to Slim&rsquo;n Lite environmental, health and safety and procedures.
 </li>
 <li>
 Sterilizing equipment and ensuring cleanliness and tidiness throughout the shift.
 </li>
 <li>
 Accompanying guests to and from treatment rooms.
 </li>
 <li>
 Head responsibility to clean and maintain massage rooms and refilling supplies
 </li>
 <li>
 Provide a comfortable plus relaxing spa experience to all clients.
 </li>
 <li>
 Observe high standards of personal hygiene.
 </li>
 <li>
 Excellent analytical and technical skills. Ability to determine the specifications and standards for business reporting and maintaining data integrity.
 </li>
 <li>
 Ability to analyze data and information available in CRM to interpret the customer requirement to serve and quote them in the best prices and services.
 </li>
 <li>
 Ensuring a &lsquo;customer focussed&rsquo; approach is implemented in own area. Systematically analyses customer information. | Understands and keeps up to date on wider issues at local and national level that may have an impact on the service provided. | Is proactive, benchmarks, best practice, seeks service improvement. | Ensures systems are in place to communicate relevant information to others either within own division/department/team or to committees/groups, or to colleagues. | Manages the process of reviewing policies and procedures to improve satisfaction with the service provided within the scope of own department or project. | Ensures the development and implementation of agreed customer improvement plans.
 </li>
 <li>
 Shares resources in order to serve customers effectively and efficiently. |Bases strategic planning on customer feedback and projected needs. |Breaks barriers which impede good service delivery. |Establishes a customer-oriented culture and promotes hiring of persons who fit that culture. |Establishes and implements a customer-and market-focused business strategy for a major organization, resulting in measurable improvements in customer satisfaction.
 </li>
 <li>
 Ability to communicate the decision and initiate action within an appropriate timeframe. | Where group action is required, establishes clear next steps, milestones, ownership and accountabilities.
 </li>
 <li>
 Able to provide integrated solutions to clients&rsquo; financial requirements. Able to guide and instruct others in solution design, development, packaging and pricing considerations.
 </li>
 <li>
 Communicates persuasively and confidently both to external and internal groups. | Plays a representational role. | Presents succinct, well balanced information written and oral, with clear outcomes. | Encourages a positive environment for constructive challenge and feedback. | Creates an environment where people are encouraged to communicate openly. | Shares relevant information concerning strategic / long term plans with colleagues/own team. | Develops proposals and reports in a style and language necessary to guide, inform, and/or persuade in line with NCC protocol.
 </li>
 <li>
 Ability to manage and track income and expenses through conscious decision-making about the allocation of cost such that expenditures do not exceed the income or defined parameters.
 </li>
 <li>
 Actively seeks out opportunities to learn and develop. | Actively promotes learning and development in others. | Proactively keeps up to date with own knowledge / learning by reading, and attending seminars/ conferences. | Empowers individuals and/or colleagues by appropriately delegating work which challenges them and provides stretching but realistic targets. | Provides regular informal constructive feedback on performance. | Innovative in facilitating learning opportunities. | Actively provides coaching, training and mentoring to individuals.
 </li>
 <li>
 Ability to make everyone feel one despite who they are and what they do for the business in the workplace, considering all are equally important.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 High school diploma or equivalent.
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 1&ndash;2 years in a customer service or related role (experience in similar industry is a plus).
 </li>
 </ul>
 
 
 Skills:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Strong problem-solving abilities and attention to detail.
 </li>
 <li>
 Ability to multitask in a fast-paced environment.
 </li>
 <li>
 Proficiency in CRM systems and Microsoft Office Suite.
 </li>
 <li>
 Patience, empathy and a customer-first mindset.
 </li>
 </ul>
 
 
 
 
 
 Working Hours:
 
 
 
 Full-time &ndash; 6 days/week (as per company schedule).
 
 
 
 
 
 
 Pay range and compensation package
 
 : Competitive salary based on experience.
 
 
 
 
 
 
 Equal Opportunity Statement
 
 :
 
 
 Blite is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.
 
 
 
</div>

Customer Care Representative

ASK Development

Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirement:Minimum Graduation or IntermediateLocation : Islamabad (Required)Work Location: In personJob Type: Full-timePay: Rs37,000.00 - Rs45,000.00 per monthLocation:<ul><li>Islamabad (Required)</li></ul>Work Location: On the road

Quest Diagnostics

<div>Customer Care Representative I - Lenexa, KS - Monday-Friday 9:00AM-6:30PM

Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.

Pay Range: $17.25+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information: 
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects &ndash; physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
<ul>
<li>Day 1 Medical, supplemental health, dental &amp; vision for FT employees who work 30+ hours</li>
<li>Best-in-class well-being programs</li>
<li>Annual, no-cost health assessment program Blueprint for Wellness&reg;</li>
<li>healthyMINDS mental health program</li>
<li>Vacation and Health/Flex Time</li>
<li>6 Holidays plus 1 &quot;MyDay&quot; off</li>
<li>FinFit financial coaching and services</li>
<li>401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service</li>
<li>Employee stock purchase plan</li>
<li>Life and disability insurance, plus buy-up option</li>
<li>Flexible Spending Accounts</li>
<li>Annual incentive plans</li>
<li>Matching gifts program</li>
<li>Education assistance through MyQuest for Education</li>
<li>Career advancement opportunities</li>
<li>and so much more!</li>
</ul><div><div><div><div>Quest Diagnostics honors our service members and encourages veterans to apply. 
 
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. 
 
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.</div>
</div> 
</div></div><ul><li>Supports assigned client group(s) performing routine complexity health related customer excellence activities.</li>
<li>Typically makes routine outbound, health related customer calls following set scripts, procedures.</li>
<li>Maintains complete customer/patient confidentiality for all health, personal and other customer information.</li>
<li>Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.</li>
<li>Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.</li>
<li>Supports all client group(s) based on business needs.</li>
</ul>
Required Work Experience:
<ul>
<li>1-year related customer service excellence experience.</li>
</ul>
Preferred Work Experience:
<ul>
<li>Health care and laboratory related experience.</li>
<li>Experience delivering customer service excellence and achieving productivity/accuracy/quality standards.</li>
</ul>
Physical and Mental Requirements:
<ul>
<li>Consistent exceptional customer service, accuracy and quality focus required.</li>
</ul>
Knowledge and Competencies:

Align to Quest Culture &amp; How We Work:
<ul>
<li>CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost.</li>
<li>CARE - We show each person they matter.</li>
<li>COLLABORATION - We commit teamwork - inside and outside of Quest.</li>
<li>CONTINUOUS IMPROVEMENT - We challenge ourselves to make each day better than the last.</li>
<li>CURIOUSITY - We ask vital questions in search of richer answers.</li>
<li>FOUNDATIONAL REQUIREMENTS: Good performance &amp; productivity, good attendance, good conduct, good teamwork.</li>
</ul>
Skills:
<ul>
<li>Prefer good digital skills computer (Outlook &amp; Excel), phone systems, chat, automation, and AI.</li>
<li>Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.</li>
</ul>
45804</div>

Customer Care Representative I

IFM Facilities Management LLC

Role Overview:Based in Abu Dhabi, the Customer Care Specialist will handle inbound and outbound calls from iFM&rsquo;s clients, addressing issues related to hard and soft services. The role involves logging and resolving service requests, updating records, and coordinating with operations teams to ensure timely and effective resolution, while maintaining a high level of customer satisfaction.Key Responsibilities:<ul><li>Manage a high volume of inbound and outbound calls professionally and efficiently</li><li>Log customer requests and complaints, troubleshoot issues, and follow up until resolution</li><li>Provide clear, solution-oriented responses and escalate inquiries as needed</li><li>Update customer records and reissue tasks when required</li><li>Promote company updates via social media channels (LinkedIn, Facebook, Instagram)</li></ul>Qualifications &amp; Experience:<ul><li>Diploma/Degree in any field</li><li>Strong communication skills in English (Arabic proficiency preferred)</li><li>Minimum 2 years of experience working in Call Center ERP / CAFM system</li><li>Experience in FM or Property Management is a plus</li><li>Social media awareness and customer-first mindset</li></ul>If interested, please send your updated profile to: careers@ifmuae.netJob Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthApplication Question(s):<ul><li>Salary expectations (AED)</li><li>Notice period (months)</li><li>Current salary (AED)</li><li>Which ERP system have you used?</li></ul>Experience:<ul><li>Call Centre: 2 years (Required)</li><li>in Facilities Management / Property Management: 2 years (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>

Customer Care Specialist

Polani Global Technologies SMC-PVT Ltd

Job DescriptionWe are looking for a Customer Care Representative to join our dynamic team. The ideal candidate will be responsible for assisting customers with travel-related queries, bookings, and after-sales support. The candidate should have hands-on experience with GDS systems (Galileo and Sabre) and excellent communication skills to ensure a smooth customer experience.Responsibilities<ul><li>Handle customer inquiries via phone, email, and chat in a professional manner.</li><li>Assist customers in booking, rescheduling, and canceling travel services using GDS (Galileo and Sabre).</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Provide timely solutions and follow up to ensure customer satisfaction.</li><li>Collaborate with the operations team to ensure smooth execution of customer requests.</li></ul>Requirements<ul><li>Education: Bachelor&rsquo;s degree (minimum).</li><li>Experience: 6 months to 1 year in a customer service or travel-related role.</li><li>Technical Skills: Must have working knowledge of GDS systems (Galileo and Sabre).</li><li>Soft Skills: Excellent communication, problem-solving, and interpersonal skills.</li><li>Ability to work under pressure and handle multiple tasks efficiently.</li></ul>What We Offer<ul><li>Market competitive salary</li><li>Performance-based salary revision after the 3-month probation period</li><li>Yearly performance bonus</li><li>Medical coverage</li><li>Fuel allowance after the 3-month probation period</li><li>Paid leaves</li></ul>LocationShahrah-e-Faisal, KarachiJob Type: Full-timeWork Location: In person

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