customer care consultant

Alumil MISR

<div><ul><li>Daily check of registered orders to validate or substitute order lines after communicating with customers, Product Managers, Technical department, Logistics Planners, and Loading Scheduling department.</li><li>
 Daily checks of customer (internal &amp; external) order status (open orders).</li><li>
Communicates updates, readiness, missing items, and deviations from Promised dates to commercial team, with a focus on important orders and providing weekly reports per customer.</li><li>
Manages loading dates or schedules partial loads for projects by coordinating with commercial team.</li><li>
Pushes relevant departments to take corrective actions and meet delivery promises.</li><li>
Prepares reports on Service Level Agreements (SLAs) per customer and assesses performance.</li><li>
Prioritizes Production, Warehouse, and Loading Scheduling departments to facilitate urgent orders.</li><li>
Collaborate with all departments to ensure efficient Planning of Operations (Production, Logistics, Purchasing, and Loading Scheduling).</li><li>
 Checks unloaded customer orders status (ready to load) and communicates with the Sales department to take relevant actions to proceed with scheduling Production and Loading.</li><li>
 Monitors order status before and after loading, ensuring all order lines are shipped to customers.</li><li>
 Is actively involved in maintaining item knowledge management in local ERP.</li><li>
 Maintains OTIF (On-Time In-Full) reports per customer and drives continuous improvement according to Top Management guidance, ensuring market delivery dates are met.</li></ul> 

Requirements 
 
Job Requirements<ul><li>
Actively collaborate with all involved departments of the Division to improve Customer Service Levels.</li><li>
 Update commercial team on deviations from promised dates and provide possible suggestions or alternative services.</li><li>
 Create weekly order status reports per customer and communicate these reports to commercial team and top management.</li><li>
 Manage W99 stock reduction by:</li><li>
Suggesting replacements (profiles/accessories).</li><li>
Coordinating with the sales department to offer discounts on specific items.</li><li>
 Responsible for maintaining customer orders in local ERP (removing outdated orders and ensuring all open orders are active).</li><li>
Suggest improvements to local procedures and identify gaps to enhance daily operations, including:</li><li>
Stock replenishment processes.</li><li>
Stock levels.</li><li>
Response times to customer requests.</li><li>
Issues with purchased items/MOQs (Minimum Order Quantities).</li></ul> 

Benefits 
Competitive salary
Healthy environment
Competitive salary
Healthy environment
<ul><li>Attractive Salaries</li><li>
Social insurance</li><li>
Medical Insurance</li><li>
Other benefits upon the company polices</li></ul></div>

Customer Care Consultant

Alumil Egypt

<div>
 <ul>
 <li>
 Daily check of registered orders to validate or substitute order lines after communicating with customers, Product Managers, Technical department, Logistics Planners, and Loading Scheduling department
 </li>
 <li>
 Daily checks of customer (internal &amp; external) order status (open orders)
 </li>
 <li>
 Communicates updates, readiness, missing items, and deviations from Promised dates to commercial team, with a focus on important orders and providing weekly reports per customer
 </li>
 <li>
 Manages loading dates or schedules partial loads for projects by coordinating with commercial team
 </li>
 <li>
 Pushes relevant departments to take corrective actions and meet delivery promises
 </li>
 <li>
 Prepares reports on Service Level Agreements (SLAs) per customer and assesses performance
 </li>
 <li>
 Prioritizes Production, Warehouse, and Loading Scheduling departments to facilitate urgent orders
 </li>
 <li>
 Collaborate with all departments to ensure efficient Planning of Operations (Production, Logistics, Purchasing, and Loading Scheduling)
 </li>
 <li>
 Checks unloaded customer orders status (ready to load) and communicates with the Sales department to take relevant actions to proceed with scheduling Production and Loading
 </li>
 <li>
 Monitors order status before and after loading, ensuring all order lines are shipped to customers
 </li>
 <li>
 Is actively involved in maintaining item knowledge management in local ERP
 </li>
 <li>
 Maintains OTIF (On-Time In-Full) reports per customer and drives continuous improvement according to Top Management guidance, ensuring market delivery dates are met
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Actively collaborate with all involved departments of the Division to improve Customer Service Levels
 </li>
 <li>
 Update commercial team on deviations from promised dates and provide possible suggestions or alternative services
 </li>
 <li>
 Create weekly order status reports per customer and communicate these reports to commercial team and top management
 </li>
 <li>
 Manage W99 stock reduction by:
 </li>
 <li>
 Suggesting replacements (profiles/accessories)
 </li>
 <li>
 Coordinating with the sales department to offer discounts on specific items
 </li>
 <li>
 Responsible for maintaining customer orders in local ERP (removing outdated orders and ensuring all open orders are active)
 </li>
 <li>
 Suggest improvements to local procedures and identify gaps to enhance daily operations, including:
 </li>
 <li>
 Stock replenishment processes
 </li>
 <li>
 Stock levels
 </li>
 <li>
 Response times to customer requests
 </li>
 <li>
 Issues with purchased items/MOQs (Minimum Order Quantities)
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Competitive salary
 
 
 Healthy environment
 
 
 Competitive salary
 
 
 Healthy environment
 
 
 <ul>
 <li>
 Attractive Salaries
 </li>
 <li>
 Social insurance
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Other benefits upon the company polices
 </li>
 </ul>
</div>

SupportYourApp

<div>Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world&rsquo;s leading SaaS, software, or hardware solutions?
Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let&rsquo;s see what it takes.
What you will do:<ul><li>
Deliver outstanding customer support via phone calls, chats, and emails;</li><li>
Build strong and lasting customer relationships;</li><li>
Keep up with evolving tools and technology;</li><li>
Handle sensitive customer data with care and security;</li><li>
Apply the latest and greatest customer happiness practices;</li><li>
Maintain deep understanding of client solutions and meet KPI;</li><li>
Communicate with developers and cross-functional specialists.</li></ul>
What you need to succeed in this role:
<ul><li>Excellent Hebrew and English skills (C1 for both spoken and written);</li><li>
At least 6 months of experience in a customer support role;</li><li>
Strong analytical thinking and research skills;</li><li>
Experience in travel industry;</li><li>
Positive, proactive and responsible attitude;</li><li>
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload).</li></ul>
Will be a great plus:
<ul><li>Experience in hospitality or logistics;</li><li>
Ecperience with CRM systems, like Zendesk.</li></ul>
Benefits:
<ul><li>Flexible schedule;</li><li>
Opportunity to cooperate fully remotely;</li><li>
Inclusive international environment;</li><li>
Compensation in USD;</li><li>
Rewards for referring friends;</li><li>
Balance between project workload and personal time, but also &ndash; internal health policy;</li><li>
Responsive leadership interested in your development and long-lasting cooperation;</li><li>
Greenhouse conditions for self-development;</li><li>
A culture built on trust, with no time-tracking requirements.</li><li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul>
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.</div>

(Hebrew & English) Customer Support Consultant, hospitality (remote)

CarMax

<div>7978 - Denver CEC - 18220 Ponderosa Drive, Parker, Colorado, 80134
CarMax, the way your career should be!
Provide an iconic customer experience 
As a Customer Service Consultant, you will be the vital link between a customer&rsquo;s at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every step of their car buying journey. We&rsquo;ve become the nation&rsquo;s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.
Customer Experience Consultant Trainee
Position Overview As a Customer Experience Consultant Trainee, you will be the vital link between a customer&rsquo;s at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every step of their car buying journey. We&rsquo;ve become the nation&rsquo;s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.
Why CarMax? At CarMax, we are the nation&rsquo;s largest retailer of used cars with stores from coast to coast, and we are still growing. We&rsquo;re rethinking the way people buy cars &ndash; and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you&rsquo;re advancing your career or growing your skillset, we are here to drive you forward.
Team Overview This is a high-energy sales environment where you will work as a team to meet goals. We will give you everything you need to be successful. We&rsquo;re not your average call center. You will handle a wide range of customer interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We work and learn as a team and the prospects are bright for sales professionals who aspire to become mentors, managers, and business leaders.
Role Responsibilities<ul><li>Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase.</li></ul><ul><li>Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs.</li></ul><ul><li>Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.</li></ul><ul><li>Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience.</li></ul><ul><li>Mentor others as your skillset expands.</li></ul><ul><li>Achieve sales targets while providing an iconic customer experience.</li></ul><ul><li>Acquire the Automotive Sales Persons License in specific states &ndash; may require testing and travel as some states request physical presence to apply for the license.</li></ul>
Required Qualifications<ul><li>Sales and customer service experience, in an area such as retail, is preferred.</li></ul><ul><li>Thrive in a fast-paced sales environment.</li></ul><ul><li>Good listening skills and strong customer focus.</li></ul><ul><li>High level of self-motivation to achieve performance goals.</li></ul><ul><li>Strong written and verbal communication skills.</li></ul><ul><li>Ability to learn and master new technologies, strong computer skills.</li></ul><ul><li>Open availability for shifts that may include nights, weekends, and holidays.</li></ul><ul><li>Must be open to shifting schedules two times per year according to needs of the business.</li></ul><ul><li>Candidates must live within 100 miles of the Customer Experience Center (CEC) location.</li></ul>
About CarMax At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation&rsquo;s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For&reg; and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change&mdash;sparking ideas, overcoming challenges, and shaping what&rsquo;s next. Join us in creating a better future&ndash; for our company, our customers, and the communities we call home.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.<div><div><div><div><div><div><div>
The hourly rate for this position is:</div></div></div></div></div></div></div>
$18.00 - $26.70
Benefits:
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:<ul><li>
To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
</li><li>For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
</li></ul>Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.</div>

Customer Service Consultant Denver (Remote)

<div>8477 - North Carolina - Remote CAR - 1 E Edenton St, Raleigh, North Carolina, 27601
CarMax, the way your career should be!
Provide an iconic customer experience 
As a Customer Service Consultant, you will be the vital link between a customer&rsquo;s at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every step of their car buying journey. We&rsquo;ve become the nation&rsquo;s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.
Customer Experience Consultant Trainee
Position Overview As a Customer Experience Consultant Trainee, you will be the vital link between a customer&rsquo;s at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every step of their car buying journey. We&rsquo;ve become the nation&rsquo;s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.
Why CarMax? At CarMax, we are the nation&rsquo;s largest retailer of used cars with stores from coast to coast, and we are still growing. We&rsquo;re rethinking the way people buy cars &ndash; and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you&rsquo;re advancing your career or growing your skillset, we are here to drive you forward.
Team Overview This is a high-energy sales environment where you will work as a team to meet goals. We will give you everything you need to be successful. We&rsquo;re not your average call center. You will handle a wide range of customer interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We work and learn as a team and the prospects are bright for sales professionals who aspire to become mentors, managers, and business leaders.
Role Responsibilities<ul><li>Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase.</li></ul><ul><li>Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs.</li></ul><ul><li>Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.</li></ul><ul><li>Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience.</li></ul><ul><li>Mentor others as your skillset expands.</li></ul><ul><li>Achieve sales targets while providing an iconic customer experience.</li></ul><ul><li>Acquire the Automotive Sales Persons License in specific states &ndash; may require testing and travel as some states request physical presence to apply for the license.</li></ul>
Required Qualifications<ul><li>Sales and customer service experience, in an area such as retail, is preferred.</li></ul><ul><li>Thrive in a fast-paced sales environment.</li></ul><ul><li>Good listening skills and strong customer focus.</li></ul><ul><li>High level of self-motivation to achieve performance goals.</li></ul><ul><li>Strong written and verbal communication skills.</li></ul><ul><li>Ability to learn and master new technologies, strong computer skills.</li></ul><ul><li>Open availability for shifts that may include nights, weekends, and holidays.</li></ul><ul><li>Must be open to shifting schedules two times per year according to needs of the business.</li></ul><ul><li>Candidates must live within 100 miles of the Customer Experience Center (CEC) location.</li></ul>
About CarMax At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation&rsquo;s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For&reg; and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change&mdash;sparking ideas, overcoming challenges, and shaping what&rsquo;s next. Join us in creating a better future&ndash; for our company, our customers, and the communities we call home.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.<div><div><div><div><div><div><div>
The hourly rate for this position is:</div></div></div></div></div></div></div>
$18.00 - $26.70
Benefits:
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:<ul><li>
To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
</li><li>For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
</li></ul>Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.</div>

Customer Service Consultant Raleigh (Remote)

Tech zone consultancy

Job Title: Paid Internship &ndash; Travel Consultant (Aviation &amp; Tourism Students)Job Description:Travels Hook Pvt. Ltd. is offering a Paid Internship Opportunity for passionate and motivated Aviation and Tourism Students who are looking to start their career in the UK Travel Industry.This internship provides hands-on experience in sales, customer dealing, and travel consultancy, along with a chance to secure a permanent job position after successful completion.Requirements<ul><li>Minimum Intermediate / Bachelor&rsquo;s </li><li>Good English communication skills</li><li>Interest in travel &amp; tourism industry</li><li>Fresh candidates are encouraged to apply</li></ul>What You Will Get<ul><li>Paid Internship (Monthly Stipend) </li><li>Hands-on experience in UK travel industry</li><li>Professional work environment</li><li>Training &amp; skill development</li><li>Opportunity for permanent job after internship</li><li>Certificate of completion</li></ul>How to Apply:Interested candidates can apply by sending their CV via:WhatsApp: 0339-4900084Job Type: Full-timePay: Rs20,000.00 - Rs25,000.00 per monthWork Location: In person

CSR Internship – Travel Consultant / Call Center / Customer Service(Paid)

Swatch

<div>
 
 Customer Care Specialist - Saudi only
 
 
 
 
 
 Mission
 
 
 To deliver a seamless and personalized customer experience by understanding customer needs, providing effective solutions, and supporting continuous improvement of service tools and processes. Through active communication, accurate reporting, and collaboration with internal teams, Customer Care strengthens brand loyalty and ensures high-quality support across all channels.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 You are in constant contact with our customers via various communication channels (e.g. e-mail, video call, live chat, social media) in order to identify their needs and derive measures from them.
 </li>
 <li>
 Your tasks include actively researching current trends in this area in order to drive the optimization of existing tools.
 </li>
 <li>
 You actively support the implementation of new projects.
 </li>
 <li>
 You work closely with the respective departments.
 </li>
 <li>
 You ensure the maintenance and operation of the customer care tools, as well as the creation of reports and the dispatch to Management
 </li>
 <li>
 You perform minor service work on watches (adapting bracelets, changing batteries, etc.).
 </li>
 <li>
 You take care of general, administrative office tasks.
 </li>
 </ul>
 
 
 
 
 REQUIREMENTS:
 
 
 
 
 <ul>
 <li>
 You have completed a good commercial training and have initial experience in the field of customer service.
 </li>
 <li>
 You have a communicative and open-minded, customer-oriented approach.
 </li>
 <li>
 You have a good command of the MS Office package, especially Excel, Word and PowerPoint, as well as SAP, Google Analytics and, ideally, Sales Force.
 </li>
 <li>
 You appreciate technical innovations and tools.
 </li>
 <li>
 You are business fluent Arabic English, any other language is a plus.
 </li>
 <li>
 You are solution- and goal-oriented in your work.
 </li>
 <li>
 You have a high degree of self-motivation to constantly develop yourself.
 </li>
 </ul>
 
 
</div>

Customer Care Specialist

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CSR Internship – Travel Consultant / Call Center / Customer Service(Paid)

Customer Care Specialist