customer care consultant

Telstra Business Technology Centre Perth South

<div><h2 class="jobSectionHeader">Employment Type
</h2>Permanent
<h2 class="jobSectionHeader">Closing Date
</h2>17 Oct 2025 11:59pm
<h2 class="jobSectionHeader">Job Title
</h2>Customer Service Consultant - Voice Process
Job Summary
As an Assurance Consultant you pride yourself on providing quality and cost-effective customer service to our customers. You do this by processing enquires, provisioning orders and billing relating to a range of products and services.
<h2 class="jobSectionHeader">Job Description
</h2>About Us:
At Telstra, we have a clear purpose: to build a connected future so everyone can thrive. We believe it&rsquo;s our people who give purpose to our technology. So, we are committed to staying close to our customers and providing them the best experience and delivering the best technology.
This is where YOU come in. Based in our Innovation and Capability Centre at the Embassy Tech Village, you&rsquo;ll play your part in helping our customers connect: faster, better and smarter.
Here, you can join a community of people who are encouraged to bring their whole selves to work. We don&rsquo;t want you to join just to &ldquo;fit in&rdquo;, we&rsquo;re looking for individuals and differences that can help us stand out. Here with us, you can thrive, your way.
Why Telstra?
Telstra is a well-known Australian company that has been around for over 100 years. We are the leading telecommunications and technology company in Australia and have been operating internationally for over 70 years. We have a strong presence in over 20 countries. In India, we have offices in Bangalore, Mumbai, and Delhi, as well as an Innovation and Capability Centre in Bangalore. We are focused on using innovation, automation, and technology to solve major technological challenges in areas such as IoT, 5G, AI, and machine learning. Joining Telstra gives you the chance to make a difference in the lives of millions of people and have a rewarding career with flexibility.
About the Role
As a Customer Service Consultant, you are a key member of the Telstra contact centre team. You use your excellent knowledge of Telstra&rsquo;s products, services and processes to create a great customer service and support experience via our messaging, SMS, email and voice channels. You provide a high-quality cost-effective service to customers when dealing with non-technical product and billing enquiries, recording orders and provisioning related to a range of products and services
Responsibilities
<div>You'll bring the purpose of your role to life by delivering against the following responsibilities via real-time chat, asynchronous messaging and phone calls:
 
<ul><li>Provide all type of customer support (sales, faults, simplex complaints and service), where applicable, across all retail customers, across all channels.
</li><li>Accurately and efficiently process customer requests and inquiries (faults, simplex complaints and service) in alignment with guidance tools, scripts, service standards and targets.
</li><li>Resolve customer issues by assisting customers to understand, use and troubleshoot issues relating to our products and services via messaging, SMS, email and voice calls as needed/required.
</li><li>Resolve routine to complex customer enquiries involving billing, account management, sales/modify/move orders, simple fault management and complaints follow up using prescribed job aids found in My Knowledge, Messaging Predetermined content, CRM data and internal process flows.
</li><li>Use your knowledge of Telstra processes to effectively handover customer enquiries/issues to the appropriate area when necessary.
</li><li>Assess needs and promote and sell Telstra products/services as a-part of recommending alternative products or services to resolve an issue or in alignment with agreed cross selling and upselling processes and targets.
</li><li>Meet prescribed customer service and messaging standards and performance objectives by following documented processes captured in work instructions/forums to solve the issue.
</li><li>Work effectively across diverse cultures by demonstrating awareness and adapting flexibly across interactions with our culturally diverse team members and customers.
</li></ul></div>You&rsquo;re available to support our customers 24/7, so you will need to be able to work on a rotating roster including scheduled days off.
The role will be 100% work from office with some capability to work from home considered in the future. 
 
To be successful in this role, you will have:
<ul><li>1-2 years of customer service experience.
</li><li>Active Listening
</li><li>Analytical Thinking
</li><li>Business Writing
</li><li>Collaboration
</li><li>Creativity
</li><li>Detail-Oriented
</li><li>FlexCAB (Inactive)
</li><li>Maxim
</li><li>MDUM
</li><li>Mica
</li><li>Negotiation
</li><li>Osca
</li><li>Phoenix
</li><li>Problem Solving
</li><li>Process Improvement
</li><li>Rifdi bill generator
</li><li>Salesforce.com
</li><li>Siebel CRM Systems
</li><li>TAM
</li><li>T-Analyst
</li></ul>What can we offer you?
At Telstra, you can thrive, your way. We foster new ideas, we embrace different ways of working and thinking, and we believe an inclusive and diverse team will lead us to innovate for the future.
We&rsquo;re committed to building a diverse and inclusive workforce. To enable everyone to participate, we&rsquo;ve developed an &lsquo;All Roles Flex&rsquo; policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: http://tel.st/allrolesflex</div>

Customer Service Consultant - Voice Process

Oliver Healthcare Packaging

<div>Customer Care Representative 
 
The Customer Care Representative provides customer service, project management, and account management support to internal and external customers. This role plays a critical role in the order management process ensuring the timely processing of orders and realistic delivery dates are confirmed. The Customer Care Representative will develop long term relationships with assigned customers and key stakeholders. This role will liaise between customers and cross functional internal teams to ensure the timely and successful delivery of orders according to customer needs.<div>
Education: 
<ul><li>4-year degree in Business related field, or comparable experience</li></ul>
Experience: 
<ul><li>2 years of related customer service, sales or account management experience, or equivalent combination of education and experience</li></ul> 

Interpersonal Skills: 
<ul><li>Customer Orientation &ndash; ability to focus on the changing needs and wants of the customer</li><li>Strong teamwork and problem-solving skills</li><li>The ability to develop, maintain and strengthen partnerships with others inside or outside the organization</li><li>Able to work independently or as member of a team; must be organized and meet deadlines in stressful situations.</li><li>Strong written and verbal communication skills</li><li>Strong active listening skills</li><li>Ability to maintain positive relationships within a team environment; working well with people across the organization to gather information, make decisions, and recommendations to drive improvement</li><li>Ability to deal with a variety of interpersonal styles and personalities in an appropriate and diplomatic manner.</li></ul>
Technical Skills 
<ul><li>Strong Microsoft Office skills and experience with CRM, ERP and business applications</li><li>Demonstrated ability to follow through on details and enter data into computers systems, CRM, ERP quickly and accurately</li></ul>
Other Skills 
<ul><li>Proven ability to manage multiple projects at a time while paying strict attention to detail</li><li>Excellent learning and presentation skills</li></ul></div></div>

Customer Care Representative

Master Marine Services Pvt Ltd

Job Title: Customer Care Executive Experience Required: 2&ndash;3 years Location: Head Office &ndash; Lower Parel, Mumbai Industry: ShippingRole Summary: Customer Care ExecutiveThe Customer Care Executive will be responsible for assisting users of the MMD3 portal, handling customer queries, resolving issues, and ensuring a smooth customer experience.Key Responsibilities:<ul><li>Handle customer inquiries related to the MMD3 portal via IVR or email.</li><li>Assist customers in registration, login, and navigation of the portal.</li><li>Resolve issues related to Shipping bill, VGM, Form 13 and Forwarding Note submission, error messages, or transaction failures.</li><li>Escalate technical issues to the IT/technical team and follow up until resolution.</li><li>Maintain records of customer interactions and feedback.</li><li>Provide guidance on tariff, billing, and compliance processes related to MMD3.</li><li>Ensure high customer satisfaction through professional communication and timely support.</li><li>Familiarity with ICEGATE, shipping documentation, or VGM submission.</li><li>Basic knowledge of MS Office and ticketing systems.</li></ul>Required Skills &amp; Qualifications:<ul><li>Graduate in any discipline (preferred: Commerce, Logistics, or IT background).</li><li>1&ndash;3 years of experience in customer service/helpdesk (shipping, logistics, or portal support preferred).</li><li>Good knowledge of online portals, data entry, and documentation processes.</li><li>Excellent communication skills (English and Hindi; regional language is a plus).</li><li>Problem-solving skills with attention to detail.</li><li>Ability to work under pressure and handle multiple queries simultaneously.</li></ul>Job Types: Full-time, PermanentPay: &#8377;200,000.00 - &#8377;400,000.00 per yearWork Location: In person

Customer Care Executive

Hitchhiking Vespa Pvt Ltd

Job Description &ndash; Customer Care ExecutiveLocation: [Noida, India] Employment Type: Full-time Experience: 1&ndash;2 years Salary Range: &#8377;18,000 &ndash; &#8377;25,000 per monthAbout STRUTTSTRUTT is a fast-growing 360&deg; Travel Lifestyle brand, creating innovative travel products for the modern explorer. We retail across D2C, marketplaces, and offline partnerships, with customer delight at the core of our brand promise.Role OverviewWe are looking for a Customer Care Executive who will be the voice of STRUTT across all customer touchpoints. The role involves managing customer queries, emails, calls, WhatsApp messages, and social media interactions, ensuring a smooth and delightful experience for every customer.Key Responsibilities<ul><li>Handle customer queries via phone, email, WhatsApp, and social media messages.</li><li>Resolve issues related to orders, returns, exchanges, and product information.</li><li>Maintain accurate records of customer interactions in the system.</li><li>Coordinate with the operations &amp; logistics team to ensure timely resolution of complaints.</li><li>Track and report customer satisfaction, escalations, and common feedback trends.</li><li>Assist in building customer loyalty and retention programs.</li></ul>Requirements<ul><li>Female candidates preferred.</li><li>Graduate with 1&ndash;2 years of experience in customer service (preferably in D2C, e-commerce, or retail).</li><li>Strong communication skills (English &amp; Hindi, written and spoken).</li><li>Ability to multitask and handle queries across multiple platforms.</li><li>Proficiency with email, MS Office/Google Workspace, and CRM tools (Freshdesk/Zoho Desk preferred).</li><li>A positive, empathetic, and problem-solving attitude.</li></ul>What We Offer<ul><li>Salary package: &#8377;18,000 &ndash; &#8377;25,000 per month.</li><li>Opportunity to grow with a young, ambitious lifestyle brand.</li><li>Direct exposure to D2C + retail operations.</li><li>A collaborative, entrepreneurial work culture with ownership of role.</li></ul>Job Type: Full-timePay: &#8377;15,000.00 - &#8377;25,000.00 per monthWork Location: In personSpeak with the employer +91 8800400570

MALABAR WORLD WIDE LOGISTICS

CUSTOMER CARE EXECUTIVELocation: KOCHIDepartment: Customer Support / ServiceReports to: Customer Support Manager / Team LeadEmployment Type: Full-TimeJob Summary:We are seeking a Customer Care Executive to join our team and be the first point of contact for our customers. The ideal candidate will be responsible for addressing customer inquiries, resolving complaints, and providing excellent service across various communication channels, including phone, email, chat, or social media.Key Responsibilities:Handle incoming customer queries and complaints in a professional and timely manner.Provide accurate, valid, and complete information using the right tools and resources.Resolve customer issues efficiently and follow up to ensure full resolution.Maintain records of customer interactions and transactions.Escalate complex or unresolved issues to the appropriate department or supervisor.Ensure customer satisfaction and provide professional customer support.Adhere to company policies and procedures while handling customer interactions.Achieve performance targets such as customer satisfaction, response time, and resolution time.Key Skills and Competencies:Excellent communication and interpersonal skillsProblem-solving and conflict resolution skillsPatience, empathy, and a customer-first attitudeAbility to work under pressure and manage time effectivelyFamiliarity with CRM systems and practices (preferred)Basic computer skills (MS Office, email, etc.)Educational Qualifications:Minimum: Bachelor's Degree in any disciplinePreferred: Bachelor's Degree in any disciplineExperience: 0-20&ndash;2 years of experience in a customer service or call center environment (Freshers may apply)Working Conditions:Shift-based work may be required (Day/Night/Rotational)Office-based or remote work options depending on company policyJob Types: Full-time, Permanent, FresherPay: &#8377;12,000.00 - &#8377;15,000.00 per monthWork Location: In personSpeak with the employer +91 9567784456

Consociate Health

<div>
 
 Job Description:
 
 
 
 The Customer Care Representative reports directly to the Customer Care Supervisor and Client Services Manager. This position is generally the first touch with our new clients and members, responding to customer inquiries in a professional and friendly manner. This position is Monday through Friday 8am-5pm.
 
 
 
 
 Principal Duties And Responsibilities:
 
 
 
 
 <ul>
 <li>
 Answer telephone inquiries from insured members, employers, providers, etc. regarding claim status and plan benefits.
 </li>
 <li>
 Assist walk-in customers with plan/claim questions.
 </li>
 <li>
 Answer email inquiries from members, employers, and providers.
 </li>
 <li>
 Maintain knowledge of all Summary Plan Benefit manual of plans administered by Consociate.
 </li>
 <li>
 Perform other duties as assigned.
 
 
 </li>
 </ul>
 
 
 General Expectations:
 
 
 
 
 <ul>
 <li>
 Present a positive image of Consociate at all times.
 </li>
 <li>
 Provide and promote the delivery of services with a prevailing attitude of respect and recognition of the personal worth and dignity of every individual whether they are a customer or a coworker or supervisor.
 </li>
 <li>
 Communicate in a clear and concise manner, while also demonstrating receptivity through active listening.
 </li>
 <li>
 Identify and perform work that has not been specifically assigned, as needed.
 </li>
 <li>
 Adhere to established safety standards and utilize proper techniques to avoid work-related injuries.
 </li>
 <li>
 Continuously seek opportunities for improvement and suggest ways in which procedures/systems may be modified to accomplish tasks/goals efficiently and effectively.
 </li>
 <li>
 Demonstrate a teamwork philosophy by working cooperatively with others inside and outside the Client Services Division.
 </li>
 <li>
 Attend required in-service and staff meetings.
 </li>
 <li>
 Preserve the confidentiality of all business-sensitive information, including but not limited to that of insured groups and individuals, employees and applicants.
 
 
 </li>
 </ul>
 
 
 Benefits:
 
 
 
 
 <ul>
 <li>
 Paid time off
 </li>
 <li>
 Paid Holidays
 </li>
 <li>
 Medical, Dental and Vision Insurance
 </li>
 <li>
 Basic Group Life, Short Term and Long Term Disability
 </li>
 <li>
 Voluntary Life, Critical Illness and Accident Coverage
 </li>
 <li>
 401K Plan: Employees are immediately eligible with a 2% automatic enrollment. Consociate matches up to 4% of an employees' annual salary.
 
 
 </li>
 </ul>
 
 Required Experience:
 
 
 
 <ul>
 <li>
 High School Education required.
 </li>
 <li>
 Minimum of one to three years of experience working with the public. Previous insurance billing or customer service background recommended.
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Paid time off
 </li>
 <li>
 Paid Holidays
 </li>
 <li>
 Medical, Dental and Vision Insurance
 </li>
 <li>
 Basic Group Life, Short Term and Long Term Disability
 </li>
 <li>
 Voluntary Life, Critical Illness and Accident Coverage
 </li>
 <li>
 401K Plan: Employees are immediately eligible with a 2% automatic enrollment. Consociate matches up to 4% of an employees' annual salary.
 
 
 </li>
 </ul>
 Keyword: Customer Care Representative
</div>

CHANEL

<div>
 
 Immediate Opportunity: Client Care Advisor 3-Month Mission
 
 
 
 At CHANEL, we strive to deliver an unparalleled luxury experience to our clients worldwide. Our Client Care team plays a vital role in extending the boutique experience, offering seamless, personalized service with a human touch that is uniquely CHANEL.
 
 
 We are seeking a Client Care Advisor with a passion for luxury retail and exceptional customer service to join our team for a three-month mission, starting immediately. The Client Care Advisor will manage client interactions through calls, WhatsApp, and email, ensuring a seamless and luxurious experience for clients who are reaching to Boutiques across all divisions and E-commerce.
 
 
 Ideal candidates will have previous experience in luxury retail, customer service, or client care, with a preference for those familiar with Salesforce. This role requires availability for five-day work weeks, including weekends and late shifts, and is based in Dubai Design District. If you are ready to make an immediate impact and thrive in a dynamic environment, we want to hear from you.
</div>

Client Care Advisor - 3 months mission

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