customer care coordinator

TSR Recruitment Limited

<p>TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in the West Midlands.</p><p>This is a permanent role and we are looking for candidates who have Housing experience as well as high levels of Customer Service skills.</p><p>The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships.</p><p>Duties</p><p>- Liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries.</p><p>- Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales</p><p>- Maintain regular communications/updates with the customers</p><p>- Always follow the principles set out in the Customer Journey program</p><p>- Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged</p><p>- All defect repairs to be logged accurately</p><p>- Maintain accurate and concise records of all repairs, solutions and notes/comments</p><p>- Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director's meetings as required</p><p>- Responsible for managing all maintenance items properties and liaising with purchasers and subcontractors</p><p>- General administration duties for the Head of Customer Care</p><p>- Ensure the Customer Journey protocols are achieved, in the time frame allocate</p><p>- Comply with our GDPR policy</p><p>- Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work.</p><p>- Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager.</p><p> </p><p>Applications</p><p>If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.</p><p>Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.</p><p>TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.</p><img src="https://www.jobg8.com/Tracking.aspx?18diDXqRkcWdc%2fURXfpk5EKgic85LLAwo" width="0" height="0" />

Customer Care Coordinator

NICE ONE

<div><p>Niceone, a forefront leader in e-commerce innovation, is committed to delivering outstanding customer experiences throughout our digital marketplace journey. We are thrilled to introduce a new opportunity for early-career professionals to become a Tamheer Customer Care Coordinator. This position is perfect for individuals who are passionate about customer service excellence, effective communication, and continuous process improvement within a dynamic, expanding e-commerce company. Join Niceone and shape memorable interactions that advance our brand&rsquo;s commitment to customer satisfaction and operational excellence.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities &ndash; Customer Care Excellence, Issue Resolution, and Customer Experience</b></h2><ul>
<li><b>Customer Support:</b> Respond promptly and professionally to customer inquiries through various channels including email, chat, and phone, ensuring a positive interaction every time.</li>
<li><b>Issue Resolution:</b> Identify, investigate, and resolve customer concerns, order issues, or service requests by collaborating with internal departments such as logistics, sales, and product teams.</li>
<li><b>Service Quality Monitoring:</b> Track and document customer feedback, escalation reasons, and recurring themes to contribute to ongoing service improvements and meet customer satisfaction goals.</li>
<li><b>Knowledgebase Maintenance:</b> Assist in maintaining and updating the customer care knowledgebase and frequently asked questions to enhance first-contact resolution rates.</li>
<li><b>Process Compliance:</b> Follow company customer care procedures and privacy guidelines to handle all customer data with integrity, confidentiality, and in compliance with relevant regulations.</li>
<li><b>Reporting:</b> Prepare regular summaries of customer service metrics, trends, and improvement suggestions for team leads and management review.</li>
<li><b>Cross-functional Collaboration:</b> Work closely with data entry, logistics, and marketing teams to ensure seamless communication and timely resolution of customer-related queries.</li>
<li><b>Continuous Improvement:</b> Identify gaps in current service processes and actively suggest enhancements to increase quality, efficiency, and overall customer experience.</li>
</ul><h3 class="jobSectionHeader"><b>Required Skills and Qualifications &ndash; Customer Service, Communication, and Problem Solving</b></h3><ul>
<li>Bachelor&rsquo;s degree or diploma in Business Administration, Communications, Marketing, or a related field.</li>
<li>Strong verbal and written communication skills in English; Arabic proficiency is an advantage.</li>
<li>Proven customer-centric mindset and a genuine interest in helping others solve their challenges.</li>
<li>Basic analytical ability to understand customer trends and provide actionable insights.</li>
<li>Organizational and multitasking abilities to manage competing priorities effectively in a high-volume environment.</li>
<li>Proficiency with Microsoft Office applications (including Excel, Outlook, and Word), and an ability to learn new customer care platforms quickly.</li>
<li>Attention to detail and commitment to upholding high standards of professionalism and process integrity.</li>
<li>Eligible for the Tamheer program as per Labor Laws in Saudi Arabia.</li>
</ul><h4 class="jobSectionHeader"><b>Core Competencies &ndash; Successful Customer Care at Niceone</b></h4><ul>
<li>Empathy, patience, and active listening skills in customer interactions.</li>
<li>Adaptability and willingness to learn new digital tools and service techniques.</li>
<li>Problem-solving initiative and accountability in addressing issues.</li>
<li>Reliability, punctuality, and consistency in meeting performance goals.</li>
<li>Collaboration and respect for diversity and inclusivity in every professional relationship.</li>
<li>Open-mindedness to feedback and dedication to continuous personal and team growth.</li>
</ul><h5 class="jobSectionHeader"><b>What Niceone Offers &ndash; Develop Your Customer Care Career</b></h5><ul>
<li>A collaborative and inclusive workplace dedicated to your personal and professional development.</li>
<li>Hands-on experience and mentorship from experienced professionals in customer service, operations, and e-commerce management.</li>
<li>Exposure to the latest technologies and best practices in digital customer experience.</li>
<li>Opportunities for full-time employment based on your performance and demonstrated potential.</li>
<li>Flexible work arrangements to promote balance, wellness, and productivity.</li>
</ul><h6 class="jobSectionHeader"><b>How to Apply &ndash; Start Your Tamheer Journey with Customer Care at Niceone</b></h6><p>
If you are ready to deliver exceptional customer experiences and help grow one of the most innovative e-commerce companies, we invite you to apply for the Tamheer Customer Care Coordinator role at Niceone. We strongly encourage candidates of all genders, backgrounds, and experiences to submit their applications. Join us and be part of a supportive, equitable environment that values your contributions and empowers you to thrive. Take the next step in your career by applying to Niceone today!</p></div>

Tamheer Customer Care Coordinator

OneHealth

<div>
 <p>
  <strong>
   Duties and Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Functional
  </strong>
  :
 </p>
 <ul>
  <li>
   Customer Care Coordinator are the first contact point and will welcome/ greet the customer/ patients at the welcome desk/ reception desk.
  </li>
  <li>
   Manage front desk operations: Make sure that all customers/ patients be given the right service, conducts and, ensuring efficient and timely processing of patients, ensure smooth patient check-in and check-out. Obtains pre-patient registration, demographic and insurance information, as well answering phone calls and scheduling appointments. Collects co-payments at time of service and manages daily cash receipts.
  </li>
  <li>
   Demonstrates excellent customer service, escorting patients, responds promptly to patient, physician and clinical requests, while verifying patient information, processing payments, and resolving any billing discrepancies.
  </li>
  <li>
   Maintain accurate and confidential patient records, updating files and documents as needed.
  </li>
  <li>
   Handling approval process while verifying patient information and processing the approval.
  </li>
  <li>
   Ability to perform upselling &amp; cross-selling / promoting services to our existing customer according to their needs.
  </li>
  <li>
   Handle patients queries personally or via email.
  </li>
  <li>
   Handle cash and bank related transactions if assigned and ensure100% accuracy.
  </li>
  <li>
   Record &amp; maintain all patients data. Ensure accurate &amp; timely data entry into the system with zero errors.
  </li>
  <li>
   Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
  </li>
  <li>
   Inform the patients about the available services, products, and promotions.
  </li>
  <li>
   Encourage patients to provide feedback on services provided and their overall experience.
  </li>
  <li>
   Ensure that the entire process is completed within the mandated Turn Around Time.
  </li>
  <li>
   Work closely with healthcare professionals to ensure seamless communication and coordination of patient care
  </li>
  <li>
   Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey.
  </li>
  <li>
   Maintain a professional and courteous manner while protecting confidential patient information.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Requirements
  </strong>
 </p>
 <p>
  <strong>
   Education:
  </strong>
 </p>
 <p>
  Bachelor&rsquo;s degree from reputable university.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience:
  </strong>
 </p>
 <ul>
  <li>
   0-2 years
  </li>
  <li>
   Experience in medical center, customer service or related experience in a healthcare setting is preferred.
  </li>
  <li>
   Pharmaceutical/ Insurance/ medical/ healthcare background is a plus.
  </li>
  <li>
   Knowledge of patient registration, medical appointment scheduling, health insurance is a plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills:
  </strong>
 </p>
 <ul>
  <li>
   Very good in English.
  </li>
  <li>
   Superior written and verbal communication skills.
  </li>
  <li>
   Ability to organize and prioritize coordination of multiple jobs/assignments and remain levelheaded and focused even when faced with strict deadlines and last-minute deviations.
  </li>
  <li>
   Excellent communication skills and customer handling skills.
  </li>
  <li>
   Strong problem solving and analytical skills.
  </li>
  <li>
   Flexible team player.
  </li>
  <li>
   Eagerness to learn and be a pillar of support for the larger brand team.
  </li>
  <li>
   Proactive, Energetic, Action Oriented, and detail-driven
  </li>
  <li>
   Time Management.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job expectations:
  </strong>
 </p>
 <ul>
  <li>
   Customer Care Coordinator will work 48 hours per week.
  </li>
  <li>
   Customer Care Coordinator will be able to work based on rotational shifts so that the workload is kept fair to everyone/ colleagues.
  </li>
  <li>
   Medical Centers working hours are from 9:00 AM to 12:30 Midnight, the customer care coordinator will work 8 hours per day during these working hours rotationally.
  </li>
  <li>
   Ability to work flexible days and hours, including mornings, nights, weekends, and public holidays.
  </li>
  <li>
   Company operates shift patterns &amp; rosters that are designed around the needs of the business and medical center.
  </li>
  <li>
   Weekends/Off Days are variable/ change on a rotational weekly basis.
  </li>
  <li>
   Customer Care Coordinator could be relocated or assigned to another center/location based on business needs &amp; performance, either temporarily or permanently, and Employee will be informed in advance and will be fully aligned with the management.
  </li>
  <li>
   Punctuality: Responsible for arriving to work on time.
  </li>
  <li>
   Wearing company required full uniform according to management instructions and internal dress code policy.
  </li>
  <li>
   A formal training program is assured that Customer Care Coordinators are properly trained for the job, either online/web-based or instructor led training.
  </li>
  <li>
   Ensure full attendance &amp; completion of training course provided by the company.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Customer Care Coordinator position at Reception area
  </strong>
 </p>
 <ul>
  <li>
   Customer Care Coordinator are the first to interact with customers and are the ambassadors of the business.
  </li>
  <li>
   Customer Care Coordinator are company frontliners and will work at Reception area.
  </li>
  <li>
   Customer Care Coordinator will learn and use medical terminologies, medical billing and coding.
  </li>
 </ul>
</div>


Customer Care Coordinator / Receptionist

Management Solutions International MSI

Key Roles & Responsibilities <ul> <li>Conduct daily followup calls with customers regarding bookings and circulate the Cargo Booking Forecast (CBF).</li> <li>Independently coordinate customer bookings (Milaha service and thirdparty) while verifying customer lists and issuing voyage No Objection Certificates (NOCs).</li> <li>Communicate customer and agent booking requirements (Milaha services and thirdparty services) and update all systems accordingly with daily vessel updates.</li> <li>Serve as the key liaison between internal departments external agents and service providers to relay customer requirements.</li> <li>Handle customer rate inquiries send rate quotations and ensure errorfree system updates.</li> <li>Identify nonactive customers address concerns and work to restore regular support.</li> <li>Monitor weekly and monthly customer loading averages to ensure continued engagement.</li> <li>Send arrival notices and NOCs to customers before vessel arrival for import shipments on thirdparty or Milaha services</li> <li>Perform any other jobrelated duties as assigned.</li> </ul> Education & Professional Qualification <p>Diploma</p> Professional Experience <p>Minimum 2 to 3 years in customer service preferably at shipping industry</p> Key Skills <p>Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing</p> <p>Employment Type: Full Time</p> <p>Experience: years</p> <p>Vacancy: 1</p><img src="https://www.jobg8.com/Tracking.aspx?D9MLp94I7TMVXFQDvch94FCBt3%2fN%2biCgd" width="0" height="0" />

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Customer Care Outstations Coordinator
</div></div><div><div>Ref #
</div><div>227662
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing date: 30-Oct-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role</b></p><p>
As a Customer Care Outstations Coordinator, you will be responsible in the management of customer feedback process with customers through the entire cycle from analyzing the feedback request, facilitating the investigation process through to finalizing the resolution and structuring the necessary response.</p><p>
As part of your role, your additional responsibilities will include, but not limited to, the following:</p><ul><li>
Investigate, analyze and independently respond to customer&rsquo;s feedback received through various sources. Maintain discretion relating to customer cases is paramount for the image and welfare of both the company and the customer.</li><li>
Carefully study reports generated from concerned departments internally to establish reason of the complaint and to propose the appropriate compensation level to the team leader.</li><li>
Communicate to customer using simple technologies, verbal and written communication should involve a high level of empathy and positive vocabulary.</li><li>
Apply knowledge and understanding of mandated aviation industry regulations and legal requirements in the complaints management and resolution processes. Responsible for the customer satisfaction.</li><li>
Coordinate work environment within the department to ensure effective work flow.</li><li>
Work within Customer Care SLAs (Service Level Agreement) in order to meet the deadlines.</li><li>
Perform other department duties related to his/her position as directed by the Head of the Department.</li></ul><p></p><p><b><br>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you</b></p><p>
A successful candidate should possess the following experience and qualifications:</p><ul><li>
High School Diploma or Equivalent with Minimum 3 years of job-related experience OR Bachelor's Degree or Equivalent with Minimum 2 years of job-related experience</li><li>
Customer-facing experience in an airline or hospitality company.</li><li>
Excellent command of English language - both verbal and written</li><li>
Ability to analyze complex cases as presented by a customer and to determine the actual customer request and intent.</li><li>
Ability to apply company policy as well as own judgement for case resolutions.</li><li>
Comfortable working with a large volume of cases and ability to manage own and team's expectations with regards to workload and overtime requirements.</li></ul><p></p><p><b><br>
About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p><p>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=227662</div></div></div></div></div></div></div></div>

Customer Care Outstations Coordinator

VELVETY COUTURE

<p><b>About Velvety Couture:</b><br/>Velvety Couture is a luxury women&rsquo;s fashion brand offering exclusive couture pieces designed for the modern, elegant woman. With a commitment to craftsmanship, sophistication, and style, we are dedicated to delivering an exceptional experience across every stage of our operations &mdash; from design to delivery.</p><p><b>Position Overview:</b></p><p>We are seeking a Logistics and Customer Care Coordinator to join our team in Ajman. The ideal candidate will play a key role in managing and coordinating all logistics activities, ensuring the smooth flow of goods between production, warehouses, and retail outlets. This position requires a highly organized individual with excellent communication skills and a strong sense of responsibility and attention to detail.</p><p><b>Key Responsibilities:</b></p><ul><li>Coordinate and monitor the movement of goods and materials between suppliers, production, and retail locations.</li><li>Manage inbound and outbound shipments, ensuring timely deliveries.</li><li>Liaise with couriers, freight forwarders, and suppliers to track shipments and resolve any logistical issues.</li><li>Prepare and maintain accurate shipping and customs documentation.</li><li>Work closely with the production and sales teams to align delivery schedules with business requirements.</li><li>Ensure all logistics activities comply with company standards and procedures.</li><li>Oversee quality checks before dispatch and ensure packaging meets brand standards.</li><li>Maintain accurate records of inventory, deliveries, and logistics reports.</li></ul><p><b>Requirements:</b></p><ul><li>Arabic speaker preferred</li><li>Immediate joiner</li><li>Preferably based in Ajman</li><li>2&ndash;3 years of proven experience as a Logistics Coordinator (fashion industry experience is an advantage)</li><li>Excellent communication skills in English (both written and verbal)</li><li>Well-groomed and professional appearance, with an eye for style</li><li>Strong attention to detail and high level of accuracy</li><li>Proficiency in Microsoft Office and basic logistics software</li><li>Ability to multitask and work effectively under pressure</li></ul><p><b>What We Offer:</b></p><ul><li>A dynamic and creative work environment within a luxury fashion brand</li><li>Opportunities for career growth and professional development</li><li>Competitive salary package based on experience</li><li>Collaborative and supportive team culture</li></ul><p><b>Application Process:</b></p><p>Interested candidates are requested to fill out the Google Form linked below:</p><p>https://forms.gle/3qt8zgQ7mWeEriJD6</p><p><b>Please note:</b><br/><i>Filling out the Google Form is mandatory. Applications submitted without completing the form will be automatically rejected.</i></p><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED3,500.00 per month</p><p>Experience:</p><ul><li>Logistics Coordinator: 2 years (Required)</li><li>Customer Care: 2 years (Required)</li></ul><p>Location:</p><ul><li>Ajman (Required)</li></ul>

Logistics Coordinator

Texas Oncology

<div>Overview:<div></div><div><b><br>
The US Oncology Network</b> is looking for a <b>Contact Center Care Coordinator</b> to join our team at <b>Texas Oncology</b>. This full-time <b>REMOTE</b> position will support our <b>CNST</b> Region. This is a remote position, but you must reside in the state of Texas. Occasionally required to be onsite for training/meetings.</div><div></div><div><br>
As a part of <b>The</b> <b>US Oncology Network</b>, <b>Texas Oncology</b> delivers high-quality, evidence-based care to patients close to home. <b>Texas Oncology </b>is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today&mdash;at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve &ldquo;More breakthroughs. More victories.&rdquo; &reg; in their fight against cancer. Today, <b>Texas Oncology</b> treats half of all Texans diagnosed with cancer on an annual basis.</div><div></div><div><b><br>
The</b> <b>US Oncology Network</b> is one of the nation&rsquo;s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. <b>The</b> <b>US Oncology Network</b> is supported by <b>McKesson </b>Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.</div><div></div><div><b><br>
Why work for us?</b></div><div>
One reason to join our team is because we offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a 401-k plan that comes with a company match, a Wellness program that rewards you just for tracking your steps, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.</div><div></div><div><b><i><br>
What does the Contact Center Care Coordinator do?</i></b></div><div>
The Contact Center Care Coordinator is responsible for providing outstanding customer service while managing and coordinating healthcare services between patients, family members, care providers, and other healthcare institutions. Their duties can include scheduling appointments and providing support, education, and guidance to patients and providers alike.</div>
Responsibilities:
<div><b>
KEY RESPONSIBILITIES</b></div><ul><li>
Ensures a positive and exemplary experience with all patients by focusing on patient experience, satisfaction, and resolution</li><li>
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
</li><li>Provide accurate information about products and services to customers
</li><li>Resolve customer complaints and concerns in a timely and effective manner
</li><li>Document customer interactions and record details of inquiries, comments, and complaints
</li><li>Follow up with customers, as needed, to ensure that their issues have been resolved to their satisfaction
</li><li>Meet or exceed established service level metrics for quality and productivity
</li><li>Stay up-to-date with product and service information and promotions
</li><li>Work collaboratively with other team members to provide excellent customer service
</li><li>Perform other duties as assigned by the Contact Center leadership</li></ul>
Qualifications:
<div><b>
MINIMUM REQUIREMENTS</b></div><ul><li>
High school graduate or equivalent</li><li>
Two years experience in a call center-related role</li><li>
Proven work experience in a customer service role</li><li>
Relevant training in call center or contact center environments</li><li>
Previous healthcare experience and familiarity with medical terminology</li><li>
Computer skills and proficiency in Microsoft Office</li></ul><div></div><div><b><br>
PREFERRED REQUIREMENTS</b></div><ul><li>
Proficiency in a call center or customer service setting, with knowledge of customer service principles and practices and call center telephony and technology</li><li>
Experience with Electronic Medial Record (EMR) system</li><li>
Excellent listening, interpersonal, and communication (verbal and written) skills, and professional, pleasant, and respectful telephone etiquette.</li></ul><div></div><div><b><br>
KNOWLEDGE, SKILLS, &amp; ABILITIES</b></div><ul><li>
Ability to communicate effectively and clearly, both verbally and in writing, with callers, colleagues, and managers.</li><li>
Actively listen to callers to understand their needs and concerns is a crucial skill for customer service representatives.
</li><li>Strong problem-solving and critical thinking skills to quickly and efficiently resolve the caller&rsquo;s request and concerns.
</li><li>Ability to manage time effectively and prioritize tasks in order to meet service level metrics, both individually and as a team.
</li><li>Ability to handle multiple tasks at once, such as answering calls, responding to emails, and updating customer records.
</li><li>Knowledge of computer software and programs, such as Microsoft Office and CRM software, is essential for recording and retrieving customer information. Working collaboratively with colleagues and managers.
</li><li>Ability to adapt to changes quickly both with the caller&rsquo;s needs and preferences, as well as changes in company policies and procedures.</li></ul><div></div><div><b><br>
PHYSICAL DEMANDS</b> The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.</div><div></div><div><b><br>
WORK ENVIRONMENT</b> The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients, and the public.</div></div>

Contact Center Care Coordinator- CNST

Search 10000+ Customer care coordinator jobs near you this October. New roles added regularly across leading industries. Apply today.

10000 customer care coordinator jobs NEAR_ME

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Contact Center Care Coordinator- CNST