customer care coordinator

Saving Sight

<div><h2 class="jobSectionHeader">Hybrid Customer Care Coordinator</h2>
Location: Kansas City, MO / Hybrid (Remote &amp; Onsite) 
Department: Patient Services, Vital TearsJob Type: Full-Time | Monday-Friday 10:30am-7:00pm CSTCompensation: $19.43 per hour + Great Benefits 
<h3 class="jobSectionHeader">
About the Role</h3>
Are you looking for a hybrid role where you can make a meaningful impact while enjoying work-life balance? We're seeking a Hybrid Customer Care Coordinator to join our mission-driven team supporting patients and healthcare partners nationwide.
If you are ready to grow in a supportive, healthcare-focused environment, this hybrid opportunity offers the best of both worlds - teamwork, purpose, and flexibility. This is an entry-level position, perfect for individuals with experience in customer service, insurance, or front desk environments - your people skills and problem-solving abilities can easily transfer to this role!<h3 class="jobSectionHeader">
What You'll Do</h3><ul><li>
Serve as a key connection point for patients, physicians, and partner facilities - handling questions, updates, and issues professionally and compassionately.</li><li>
Manage order details, shipments, and account data across multiple computer systems while maintaining accuracy.</li><li>
Support patients every step of the way, ensuring a smooth experience from first call to final follow-up.</li><li>
Process payments, monitor accounts, and communicate with patients regarding billing or order updates.</li><li>
Collaborate daily with internal teams (Finance, Quality, Business Development, Lab) to ensure all steps are completed efficiently.</li><li>
Participate in a hybrid workflow, alternating between remote and in-office collaboration to maximize efficiency and connection.</li><li>
Handle a mix of inbound and outbound calls to schedule, resolve, and follow up with patients and partners.</li><li>
Proactively identify process improvements and contribute to a culture of service excellence.</li></ul><h3 class="jobSectionHeader">
What You'll Bring</h3><ul><li>
At least 1 year of experience in customer service, retail, hospitality, front desk or call center environments.</li><li>
Excellent communication and problem-solving skills - you know how to de-escalate situations and create positive experiences.</li><li>
Strong computer literacy; comfortable using multiple screens, databases, and Microsoft Office tools.</li><li>
Great organizational and time management skills with attention to detail.</li><li>
Ability to thrive in a hybrid setting, managing independent work and in-person collaboration seamlessly.</li><li>
Reliability, professionalism, and a positive attitude when supporting patients and partners.</li><li>
Flexibility to work rotating weekends or evenings when needed.</li></ul><h3 class="jobSectionHeader">
Why You'll Love Working Here</h3>
At Vital Tears, we're proud to offer a hybrid environment that values teamwork, flexibility, and purpose. You'll be part of a compassionate, fast-growing team that supports patients nationwide - and you'll do it while balancing remote work and meaningful in-office collaboration.
We take care of our people the way we take care of our patients - with commitment and care.<ul><li>
We cover health, dental, and vision insurance for all full-time employees.</li><li>
Enjoy an amazing benefits package designed to support your well-being and work-life balance.</li><li>
Be part of a positive, team-oriented culture where collaboration and kindness matter.</li><li>
Participate in fun team activities and company events that keep our workplace connected and engaging - even in a hybrid setting.</li></ul>
If you enjoy problem-solving, helping others, and contributing to a greater mission, apply today to join our hybrid healthcare support team!
NOTE: The preceding statements describe the nature and level of assignments normally given job incumbents. They are not an exhaustive list of duties. Additional duties may be assigned. Saving Sight is an Equal Opportunity Employer. We take pride in the diversity of our staff, and seek diversity in our applicants. Saving Sight does not unlawfully discriminate based on any status or condition protected by applicable federal or state law. Saving Sight reserves the right to seek, hire and promote individuals who support the goals and mission of the organization.
At this time, we are only able to consider candidates who do not require current or future sponsorship for employment authorization.</div>

Hybrid Customer Care Coordinator

Aisles & Abroad Careers

<div>
 
 Position Overview
 
 
 We are seeking a reliable and service-focused
 
 Customer Care Coordinator
 
 to support client communications and assist with coordination tasks. This role centers on providing timely support, managing inquiries, and ensuring a smooth and positive experience for clients throughout the process.
 
 
 This is a fully remote position ideal for individuals who are responsive, organized, and enjoy working in a customer-focused environment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Serve as a point of contact for client inquiries and support requests
 </li>
 <li>
 Assist with coordinating services, scheduling, and follow-ups
 </li>
 <li>
 Provide clear and professional communication regarding updates and next steps
 </li>
 <li>
 Maintain accurate records of client interactions and requests
 </li>
 <li>
 Monitor tasks and ensure timely responses and resolutions
 </li>
 <li>
 Support a positive and consistent client experience
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Excellent organizational and time management abilities
 </li>
 <li>
 Ability to work independently in a remote setting
 </li>
 <li>
 Detail-oriented with the ability to manage multiple tasks
 </li>
 <li>
 Comfortable using email, messaging platforms, and online systems
 
 
 
 
 </li>
 </ul>
 
 Preferred (Not Required)
 
 
 
 <ul>
 <li>
 Experience in customer service, support, or coordination roles
 </li>
 <li>
 Interest in travel, hospitality, or event-related services
 
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Flexible remote work environment
 </li>
 <li>
 Structured onboarding and ongoing support
 </li>
 <li>
 Opportunities for growth and advancement based on performance
 </li>
 <li>
 Supportive and collaborative team environment
 
 
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 This is a remote role requiring a reliable internet connection and the ability to stay organized and responsive in a virtual workspace.
 
 
 
 Apply Today
 
 
 If you enjoy helping others, managing communication, and providing a high level of service in a remote environment, we encourage you to apply.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Online | Customer Care Coordinator | Entry Level

Numotion

<div><div>By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.</div>

JOB PURPOSE:

Schedules deliveries and coordinates the timely provision of services for Rehab and Aftersale order types.

KEY RESPONSIBILITIES:

&sect; Assists customers, referral sources and Numotion team members with Rehab and Aftersale delivery scheduling, enters and maintains accurate data in all applicable order tracking systems.

&sect; Communicates with clients and referral sources to find the optimal or recommended scheduling availability for their appointment.
&sect; Enters updates into all applicable order tracking systems, ensuring all efforts are made to optimize ATP and seating technician schedules.
&sect; Responds to customer and referral source inquiries and requests in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
&sect; Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible.

&sect; Meets all set productivity and performance standards.

&sect; Participates in Rehab initiatives to continuously improve department results.

&sect; Other duties as assigned

&sect; Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion&rsquo;s mission.
&sect; Adhere to employee or customer confidentiality and comply with Numotion&rsquo;s policies and federal regulations.
&sect; Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.

&sect; The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management. 


REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:
<ul><li> High school diploma or general education degree (GED) or equivalent combination of experience and education.
</li></ul><ul><li> Minimum one year of customer service experience or dispatching/routing experience.</li></ul> 


PREFERRED COMPETENCIES AND QUALIFICATIONS:

&sect; Strong communication skills, both written and verbal

&sect; Strong listening, organization and priority setting skills.

&sect; Ability to work in a fast-paced environment and juggle multiple priorities.

&sect; Ability to think quickly, assess a situation and make a sound decision.
&sect; Ability to provide best-in-class customer service
&sect; Knowledge of complex rehab equipment and products
&sect; Prior experience working in durable medical equipment industry
&sect; Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers.
&sect; Knowledge of MS Word, Excel, PowerPoint, and Outlook
<h2 class="jobSectionHeader">
PHYSICAL WORK REQUIREMENTS:</h2>

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

&sect; Frequent use of hands, wrists, fingers associate with computer equipment.

&sect; Prolonged periods of time working at a desk and/or on a computer.

&sect; Occasionally move and reach with arms and hands.

&sect; Ability to communicate effectively.

&sect; Ability to work overtime as needed. 
<div></div>
<div>
At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning the employment.</div></div>

Customer Care Coordinator – Delivery Scheduling I

Dynamic

Full job description-We are hiring a smart and energetic Female Patient Coordinator to join our team.Key Responsibilities;<ul><li>Maintaining a positive, empathetic, and professional attitude toward patients at all times.</li><li>Responding promptly to patients inquiries.</li><li>Communicating with patients through various channels.</li><li>Acknowledging and resolving patients' complaints.</li><li>Knowing our products inside and out so that you can answer questions.</li><li>Processing orders, forms, applications, and requests.</li><li>Keeping records of patients, or clients interactions, transactions, comments, and complaints.</li><li>Communicating and coordinating with colleagues as necessary.</li><li>Providing feedback on the efficiency of the customer service process.</li><li>Managing a team of junior customer service representatives.</li><li>Ensure patient satisfaction and provide professional customer support.</li><li>Contacting potential or existing customers to inform them about a product or service using scripts</li><li>Answering questions about products or the company</li><li>Asking questions to understand customer requirements and close sales</li></ul>Skills:<ul><li>Bachelor Degree.</li><li>Ability to stay calm when clients are stressed or upset.</li><li>Skillful using computers.</li><li>Experience working with customer support.</li><li>Fluency in English is a must.</li><li>Healthcare: 1 years (Required)</li><li>Freshers are also welcome.</li></ul>Job Type: Full-timePay: Up to AED6,000.00 per monthApplication Question(s):<ul><li>Are you available to join immediately?</li></ul>Experience:<ul><li>Patient Coordinator: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Patient Coordinator

OCLI Vision

<div>
 
 PATIENT CALL CENTER COORDINATOR -
 
 
 IN-OFFICE POSITION
 
 
 
 
 Who We&rsquo;re Looking For
 
 
 
 Spectrum Vision Partners (&ldquo;SVP&rdquo;) and OCLI Vision (&ldquo;OCLI&rdquo;) work together to provide world class eye care to our patients to improve lives. SVP, the management services team, supports OCLI vision, one of the largest multi-specialty ophthalmology networks in the U.S.
 
 
 Our unique model and collaborative culture differentiate us in the marketplace and in our service to our patients. We build our culture one hire at a time, and we focus on building great teams and keeping our employees happy.
 
 
 We promote from within and offer medical, dental and vision coverage with a matching 401K and generous PTO!
 
 
 
 THE OPPORTUNITY AT HAND
 
 
 
 We&rsquo;re looking for passionate and emp
 
 
 athetic people to join our Call center. Our Techs are responsible for all the pre-exam elements of the patient visit. This includes gathering and documenting patient information and history and conducting routine and ancillary patient testing. You&rsquo;ll play a vital role in the patients experience with OCLI and in helping our Dr&rsquo;s to diagnose and treat eye disorders.
 
 
 
 OUR EXPECTATIONS OF YOU
 
 
 
 <ul>
 <li>
 Provides the highest level of customer service patents and incoming callers via telephone &squf; Answer incoming calls in a friendly, courteous, professional &amp; positive manner, while delivering exceptional, individualized customer service to our patients requesting to schedule or reschedule an appointment
 </li>
 <li>
 Maintain accurate records by verifying/obtaining patient demographic &amp; insurance information and entering into the practice management system
 </li>
 <li>
 Forward calls to appropriate practice/department for additional follow-up, information or resolution
 </li>
 <li>
 Document and enter messages into practice management system and distribute to appropriate practice/department with proper information conveyed in an efficient manner
 </li>
 <li>
 Answer inquiries by researching, locating, and providing relevant information
 </li>
 <li>
 Maintain patient privacy by adhering to all applicable HIPAA regulations
 </li>
 <li>
 Promptly address inbound email inquiries and requests from patients and others regarding services and information about OCLI as assigned by manager
 </li>
 <li>
 Handle making outbound calls to schedule patients upon request
 </li>
 <li>
 Work collaboratively &amp; courteously with all other departments to ensure a positive patient experience &squf; Perform various administrative functions and other duties/projects as assigned
 
 
 </li>
 </ul>
 
 What You'll Need To Succeed
 
 
 
 <ul>
 <li>
 Previous customer service experience&ndash; Able to manage difficult or emotional customer situations
 </li>
 <li>
 You are able to focus on solving conflict, not blaming and maintain confidentiality
 </li>
 <li>
 Must be proficient in relevant computer applications (MS Word, Excel, PowerPoint, Google Suite, etc.) as well as data entry/typing &amp; computerized scheduling systems (EMR/EHR)
 </li>
 <li>
 Prior inbound/outbound call center and telephone experience preferred
 </li>
 <li>
 High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience
 </li>
 <li>
 Experience working with the public &amp; demonstrate strong communication &amp; customer service skills. Previous medical practice experience and/or a general knowledge of current ophthalmology practices, concepts and procedures is preferred.
 </li>
 <li>
 Ability to work in-office 5 days a week
 
 
 </li>
 </ul>
 
 Who We Are
 
 
 
 Our globally recognized healthcare team is comprised of some of the top minds in ocular medicine. Our senior management team has a combined 200 years of eye industry experience collaborating with some of the most recognized practices in the nation. While our providers have the expertise to diagnose and treat complex ocular, oculoplastic, and retinal conditions, we&rsquo;re also uniquely qualified to provide care for our patients from childhood though adulthood. We build relationships with our patients that last a lifetime.
 
 
 With nearly 1,400 employees, we support over 50 clinic locations, five state-licensed ambulatory surgery centers, and over 110 surgeons, doctors, and other medical professionals. Our brands include OCLI Vision, Island Eye Surgi-center, New Vision Cataract Center, AIO, and others.
 
 
 At Spectrum Vision Partners we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all of our team members to uphold these commitments.
</div>

Patient Call Center Coordinator

McCollister's Transportation

<div><div><div><div><div>Position
Fitness Customer Service Coordinator
Overview
Reports to VP of Sales and Operations, Fitness
Primary client focal point to coordinate transportation of fitness products.
This individual will work to provide the highest level of quality service to our customers and ensure complete satisfaction by meeting or exceeding their expectations while contributing to the growth and profitability of McCollister&rsquo;s Global Services, Inc.
Responsibilities<ul><li>
Work closely with our operations planners and dispatchers to ensure we deliver the highest level of quality service available.</li><li>
Responsible for all daily activity related to the successful relocation of high value products.</li><li>
Obtains orders, gathers complete customer information, and quotes client orders within 30 minutes.</li><li>
Create and update customer profiles.</li><li>
Determine haulers through pattern of service system.</li><li>
Register orders, print tickets, and bills of lading to operations.</li><li>
Status orders utilizing 48-hour report.</li><li>
Post-move quality calls.</li><li>
Prepare client records as required.</li><li>
Ensure invoicing accuracy to client.</li><li>
Provide solutions to customer issues.</li><li>
Assist other team members as needed.</li><li>
Decision making/ problem solving responsibility for non-revenue related issues such as date extensions.</li><li>
Total overall management of the project(s) assigned.</li><li>
Scheduling and management of internal and external resources.</li><li>
Communications with customer/partner project management staff.</li><li>
Written updates of schedules, performance data and administrative issues.</li><li>
Communications internally with Customer Service, Sales executives, management, dispatchers, drivers, etc.</li><li>
Quality assurance of all aspects of the project responsibilities.</li><li>
Flexibility to deal with a variety of issues that may develop throughout the course of any project.</li></ul>
Education<ul><li>
A Bachelor&rsquo;s degree or equivalent combination of education and experience.</li></ul>
Experience<ul><li>
A minimum of two years customer service experience in the transportation industry required</li><li>
Logistics experience preferred</li><li>
Competent computer skills, including Microsoft Office Suite and Google G Suite</li><li>
Candidate must be able to communicate effectively at all levels of the organization</li><li>
Must be organized</li><li>
Strong written and verbal communications skills</li><li>
Proven track record of working in a team environment and autonomously</li></ul>
Key Competencies<ul><li>
Partnering and teamwork</li><li>
Ability to work with little oversight</li><li>
Ability to place 200 transactions (new orders) per month</li><li>
Strong attention to detail</li><li>
Very organized / Methodical</li><li>
Problem solving</li><li>
Excellent telephone communication skills, have a clear and pleasant speaking voice</li><li>
Team oriented and personally committed to continuous improvement</li><li>
Demonstrated ability to interface effectively and positively with all members of the organization</li><li>
Computer literacy and typing skills for basic Microsoft Office and Google G Suite applications</li><li>
Ability to sit for extended periods of time</li><li>
Must be able to travel occasionally, usually day trips to visit with clients</li></ul></div></div></div></div></div>

Fitness Customer Service Coordinator

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Hybrid Customer Care Coordinator

Online | Customer Care Coordinator | Entry Level

Online | Customer Care Coordinator | Entry Level

Customer Care Coordinator – Delivery Scheduling I

Patient Coordinator

Patient Call Center Coordinator

Fitness Customer Service Coordinator