customer care coordinator

Anderselite

My clients are looking to appoint a Customer Care Coordinator on a permanent basis. My clients are a regional housebuilder with an excellent reputation in the market Principal accountabilities of the Customer Care Coordinator role include: - Ensure all calls received into the department are managed appropriately and issues are logged. - Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out. - Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel. - Maintain the relevant Customer Care log/monitor. - Check invoices and forward for payment. - Liaise with the Buying department to order materials as and when required. - Ensure defects are reported to sub-contractors on a regular basis. - Arrange completion of end of defect works for Housing Associations. - Liaise with Site Teams to ensure remedial works are completed within timescales. - Liaise with Sales Teams to ensure customer queries are answered. - Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects. Experience, Qualifications and Skills - Experience of working as an Administrator in a fast paced environment. - Experience of working within the construction or house building sector is desirable. - Qualifications and Training - GCSE Maths and English - Grade 4+ (or equivalent) - Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people - Ability to liaise with internal and external personnel - Good administration skills with the ability to coordinate numerous issues during the working day - Able to work to deadlines in a fast paced environment - Ability to work on own initiative - Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook) - Committed to diversity and inclusion - Willing to be flexible in respect to day to day duties and hours worked - Ability to travel to all development sites, including the divisional office Package details - Competitive salary - Competitive bonus scheme - 25 days holiday, plus bank holidays - Contributory pension scheme - Life assurance For more information on this role please contact Paul Wilkinson on the number supplied or via email on (url removed)

Customer Care Coordinator

Feeding Tampa Bay

<div>Description:

POSITION TITLE: Groceries on the Go Driver &amp; Customer Care Coordinator
DEPARTMENT: Operations
REPORTS TO: Programs &amp; Partnerships Manager
STATUS: Non-Exempt
HOURS: Tues - Fri 7:00am-3:30pm, 7:00am-1:00pm Saturdays, Flexibility for Tues-Fri schedule
SALARY: $18.50/hr. - $21.50/hr.
COMPANY OVERVIEW
Feeding Tampa Bay serves ten counties in West Central Florida and is a leader in hunger relief across our region. Just last year, we served 85M meals to our neighbors through direct service and through our network of 400+ food pantry partners.
But, we know food alone won&rsquo;t solve hunger &mdash; that&rsquo;s why we&rsquo;re redefining what it means to feed our region. By creating pathways to possibilities for nearly 1 million people, Feeding Tampa Bay connects and convenes solutions, partners and resources that nourish long-term stability. As a member of the Feeding America network, we will work to dismantle barriers for individuals, families and seniors across our area &mdash; because it&rsquo;s possible.
SUMMARY
The GOTG Driver/Customer Care Coordinator serves as the primary driver for the Groceries on the Go program within a designated University area community. The driver also serves as one of two Customer Care coordinators at all shopping stops.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Performs all duties and responsibilities required of Class B drivers, including but not limited to pre- and post-trip inspections, monitoring quality and temperature checks for all food carried on the truck, accurately completing driver paperwork, completion of incident reports for any incidents, and noting any quality issues that occur at the delivery site.<ul><li>
Exemplifies the desired culture and philosophies of Feeding Tampa Bay.</li><li>
Performs all duties and responsibilities required of Class B drivers, including but not limited to pre- and post-trip inspections, monitoring quality and temperature checks for all food carried on the truck, accurately completing driver paperwork, completion of incident reports for any incidents noting any quality issues that occur at the delivery site.</li><li>
Maintains a working knowledge of all GOTG program offerings and operations, serving as customer care coordinator at all shopping stops.</li><li>
Oversee all onsite operations, including the prioritization of an optimal client experience. Comfort in client de-escalation and effective communication with the client, in hand-offs, and with follow-up also required. Serve as on-site point of contact for all site partners.</li><li>
Assist with daily GOTG departure and return routines, ensuring all food, materials, and equipment are available for all stops. At each stop, facilitate setup, on-site restocking, and breakdown.</li><li>
Develop proficiency with Square and TotilPay point-of-sale systems with ability to troubleshoot issues as they arise.</li><li>
Controlling inventory flow to ensure sufficient stock, daily and weekly counts, rotated and changed by season, specials, or sales</li><li>
Daily cash box reconciliation and deposits.</li><li>
Maintain EBT processing capabilities and execution of the Fresh Access Bucks program. Assistance with compliance reporting on both programs as required.</li><li>
Proactively problem-solve and communicate with appropriate team members and departments when client, product, truck maintenance, food quality, equipment, or other issues arise.</li><li>
Maintain the organization and upkeep of dedicated food storage and food preparation areas in the FTB warehouse. Manage restocking of GOTG inventory and communicate all inventory conversions timely and accurately to Operations.</li><li>
Perform onsite training for GOTG volunteers and any additional staff assisting with stop operations.</li><li>
Excellent customer service skills - both internally and externally.</li><li>
Flexibility in scheduling is required.</li><li>
Valid SERV Safe Manager Certification or ability to obtain within 90 days of hire (FTB can provide training)</li><li>
Willing to actively participate in mission-driven programs, such as food distribution initiatives and disaster relief operations as needed.</li></ul>
Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 
EDUCATION, EXPERIENCE and SKILLS<ul><li>
Excel working in a fast-paced, evolving environment and demonstrate the ability to embrace the FTB&rsquo;s commitment to treat all people with equity and respect in pursuit of our mission to feed people in need and mobilize our community to eliminate hunger</li><li>
2&ndash;3 years of driving experience, along with experience in customer service and warehouse operations.</li><li>
Possess a valid Class B Driver&rsquo;s license and clean driving record.</li><li>
Demonstrated skill in managing multiple tasks and deadlines, with a willingness to understand and support change related to multiple programs and teams.</li><li>
Detail-oriented, organized, customer-focused, and deadline-driven.</li><li>
Excellent interpersonal communication skills demonstrated within a collaborative environment among multiple teams and departments.</li><li>
Exercise good judgment and discretion; have a strong ethical character and are capable of handling confidential information.</li><li>
Ability to operate a hand truck, pallet jack, forklift, and other mechanized warehouse equipment required.</li><li>
Computer skills required: experience with Google Suite and Square; willingness to learn other technology as needed.</li><li>
May be required to work some weekends and/or adjust work schedule to meet deadlines</li><li>
Knowledge of warehouse safety, food safety, and product handling,</li><li>
Ability to work outdoors, including in inclement weather, and accommodate some evenings and weekends as needed.</li><li>
Ability to lift and carry up to 35 lbs.</li><li>
Ability to work independently with a strong sense of responsibility.</li></ul></div>

Driver, GOTG & Customer Care Coordinator

Brand chapter Digi point private limited

Position OverviewThe Customer Coordinator serves as the primary point of contact between the company and its customers. This role ensures smooth communication, timely service delivery, accurate order or request handling, and high customer satisfaction. The Customer Coordinator supports sales, service, and operations teams by managing customer inquiries, updates, and documentation.Key Responsibilities1. Customer Communication &amp; Support<ul><li>Respond to customer inquiries via phone, email, or chat in a timely and professional manner.</li><li>Provide accurate information about products, services, orders, or service requests.</li><li>Handle customer complaints, escalate issues when necessary, and ensure resolution.</li></ul>2. Order / Service Coordination<ul><li>Process new orders, service requests, or bookings in the internal system.</li><li>Coordinate with internal teams (sales, operations, logistics, technical support) to ensure timely delivery or service completion.</li><li>Follow up on order status, delays, or changes and inform customers proactively.</li></ul>3. Administrative &amp; Data Management<ul><li>Maintain accurate customer records, documentation, and logs.</li><li>Update CRM or internal systems with notes, order details, and communication history.</li><li>Prepare customer reports or status updates as needed.</li></ul>4. Scheduling &amp; Follow-Up<ul><li>Coordinate appointments, service schedules, or deliveries.</li><li>Send reminders, confirmations, and follow-ups to both customers and internal teams.</li><li>Track pending tasks and ensure all customer commitments are met.</li></ul>5. Customer Experience Improvement<ul><li>Identify recurring issues and suggest process improvements.</li><li>Support customer retention efforts by ensuring positive interactions and consistent service.</li><li>Assist in customer satisfaction surveys or feedback initiatives.</li></ul>QualificationsRequired<ul><li>High school diploma or associate degree; bachelor&rsquo;s degree preferred.</li><li>Strong communication and interpersonal skills.</li><li>Experience in customer service, coordination, or administrative roles.</li><li>Proficiency with office software (Excel/Sheets, email, CRM tools).</li><li>Ability to multitask and manage priorities in a fast-paced environment.</li></ul>Preferred<ul><li>Experience in the specific industry (logistics, call center, healthcare, etc.).</li><li>Familiarity with CRM or ERP systems.</li><li>Strong organizational and problem-solving skills.</li></ul>Soft Skills<ul><li>Customer-focused mindset</li><li>Attention to detail</li><li>Ability to remain calm and professional under pressure</li><li>Team player with a proactive attitude</li><li>Strong time-management skills</li></ul>Job Types: Full-time, PermanentPay: &#8377;12,000.00 - &#8377;17,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Internet reimbursement</li></ul>Work Location: In person

Customer Coordinate

Quality Systemtechnik

Location: Bahrain Salary: BHD 180 + Monthly Performance BonusAbout the Role: We&rsquo;re looking for a Customer Service Coordinator who can professionally handle client communication over the phone, coordinate service schedules, and manage customer records with accuracy.Requirements:<ul><li>Strong communication skills and confident phone manner</li><li>Basic IT background (comfortable with data entry, reports, and online systems)</li><li>Organized, detail-oriented, and customer-focused</li><li>Able to work under pressure and coordinate between clients and service teams</li></ul>We Offer: Fixed salary of BHD 180/month Monthly performance bonus Supportive work environment and career growth opportunitiesIf you&rsquo;re motivated and want to join a leading water treatment company in Bahrain,Job Type: Full-timePay: BD180.000 per month

Customer Service Coordinator

Bizzmosis Group

Client Support Coordinator - Join Our Team at Bizzmosis!Are you a driven, people-oriented professional looking to take your career to the next level? At Bizzmosis Group, the UAE&rsquo;s leading Government Affairs and Corporate Services Agency, we&rsquo;re expanding our team and looking for a Client Support Coordinator.In this role, you&rsquo;ll play a key part in ensuring a smooth client experience &mdash; from handling company-related procedures and coordinating essential documentation, to assisting with residency and visa applications, renewals, and license updates. You&rsquo;ll be the link between clients, our internal departments, and government entities, helping ensure every process runs efficiently and on time. This position requires a proactive and client-centric approach contributing to our commitment to exceptional customer service.If you're passionate, energetic, love a challenge and thrive in a fast-paced environment, we&rsquo;d love to hear from you. Apply now and grow with us!The main responsibilities of this role will include:&middot; Serve as the primary point of contact for clients, handling inquiries, providing updates, and ensuring seamless client engagement.&middot; Manage and monitor client accounts, ensuring accuracy in billing, invoicing, and financial reconciliation.&middot; Coordinate with internal departments to facilitate smooth service delivery and resolve any operational or service-related issues efficiently.&middot; Participate in client meetings and presentations, representing the company professionally and addressing client needs proactively.&middot; Maintain a comprehensive client database, ensuring that all interactions, agreements, and service updates are properly documented.&middot; Prepare and analyse client account reports, tracking key metrics such as account status, service timelines, payment history, and outstanding matters.&middot; Provide insights and feedback to management on client trends, account-related concerns and process improvement opportunities.&middot; Proactively research and stay updated on industry trends and regulatory changes that may impact client accounts or service offerings.&middot; Represent the company professionally at events and on digital platforms.Education: Degree in business or similarExperience:&middot; 1-2 years of experience in client account management, visa processing or a similar role, preferably within the corporate, or professional services industry.Skills and Knowledge:<ul><li>Knowledge in UAE visa process and UAE government platforms (such as MOHRE, ICP, GDRFA, or Freezone portals)</li><li>Excellent Communication and Interpersonal skills</li><li>Teamwork and Collaboration</li><li>Adaptability</li><li>Excellent organizational and time-management skills</li><li>High attention to detail</li></ul>&middot; Strong analytical thinking and problem-solving abilities<ul><li>Negotiation</li></ul>&middot; Proficiency in MS Office&middot; Experience with CRM or account management software.&middot; Strong understanding of customer service best practices and process optimization.When sending your CV along with an intention letter, please answer the below questions: &middot; How many years of experience do you have working as a Client Support Coordinator in the UAE?&middot; Have you worked with any UAE government platforms (such as MOHRE, ICP, GDRFA, or Freezone portals)? Please specify.&middot; What steps do you take to ensure accuracy when preparing or submitting client documents?&middot; How do you stay organized when managing multiple client requests or cases at the same time?Drop your CV at careers@bizzmosis.com. Deadline for CV applications &ndash; 30 November 2025Make sure you complete all the steps prior to the application. Incomplete applications will not be considered.Job Type: Full-timeApplication Question(s):<ul><li> How many years of experience do you have working as a Client Support Coordinator in the UAE?</li><li>&middot; Have you worked with any UAE government platforms (such as MOHRE, ICP, GDRFA, or Freezone portals)? Please specify.</li><li>&middot; What steps do you take to ensure accuracy when preparing or submitting client documents?</li></ul>* &middot; How do you stay organized when managing multiple client requests or cases at the same time?

Client Support Coordinator

EMFI Group Qatar

EMFI Qatar Group is looking for a Customer Relationship and Communication Coordinator (Bilingual - Arabic &amp; English) for its requirements with the following qualifications:Qualification: <ul><li>BSc or equivalent degree in media/Communication/relevant faculty from a recognized university</li><li>05 years of demonstrated experience in Public Relation and communications</li><li>Arabic and English Language Fluency essential</li></ul>Principal Accountabilities:<ul><li>Communications Officer with experience in the management and coordination of customer and stakeholder communications in the infrastructure development sector</li><li>Coordination and reporting from Ashghal&rsquo; s Customer Relationship Management</li><li>System {CRMS) based on a Microsoft dynamics platform. This will include monitoring Of performance against defined SlA's and recommending actions for improvement</li><li>Management and coordination of external communications issued by the Project Affairs Directorate utilising multiple channels including social media platforms</li><li>Working in consultation with Ashghal&rsquo; s public relations Dept, ensure the coordination of media communications and briefings issued by the lA Directorate from time to time</li><li>Develop and manage the introduction of policies, processes and procedures designed to improve the quality of communications with customers, stakeholders and Government agencies</li><li>Provide advice and support to Departments and Programme Governance Teams on the quality and content of communications</li><li>Prepare and coordinate internal and external briefing material on the progress and status of Ashghal&rsquo; s projects and programmes</li><li>Act as the coordinator for the preparation of the lA Directorate communications response to emergency incidents and customer complaints including the follow-up of all issues which exceed the approved SlA times for response</li><li>Monitor reports and performance data on the quality of customer relationships on an ongoing basis and provide appropriate performance reports for review by the senior Management team</li><li>Preparation and updating Project Affairs&rsquo; Customer Relationship Management Plan</li><li>Support the Project Affairs Senior Management team in other tasks or communications activities as required from time to time</li><li>Experienced communications professional focusing on customer relationship management in the infrastructure sector</li><li>Competencies in all communications channels with specific skills in media communications and customer complaints management</li><li>Management and coordination of customer relationship performance and communications to best practice standards</li><li>Ensure consistency in the quality of communications with customers, stakeholders and Government Departments</li><li>Management accountability to ensure that the required governance of the department is applied on behalf of PWA</li></ul>Interested candidate/s may send their CV to hiringemfi2022 @gmail.com and type the code on the subject as: Customer Relationship and Communication CoordinatorJob Types: Full-time, Permanent, ContractPay: QAR11,000.00 - QAR15,000.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>CSR manager: 10 years (Required)</li></ul>Language:<ul><li>ARABIC (Required)</li></ul>

Customer Relationship and Communication Coordinator

Coach USA

<div><div>Job Title: Customer Service Coordinator</div>
<div>Location: Asheville, NC</div>
<div>Job Type: Full Time (on site 5 days/week)</div>
<div>Education Level: High School Diploma</div>
<div>Salary Range: Commensurate with Experience</div> 
 
***This opportunity is contingent upon the successful award of a contract*** 
 
Summary 
 
Bus Company Holdings US, LLC (dba Coach USA), a motorcoach transportation company, is looking for a full-time Customer Service Coordinator with a minimum of five (5) years of experience in customer service, customer engagement, marketing, and communications. The ideal candidate will be an exceptional communicator and be able to establish credibility, lead by influence, and exercise strong customer service and engagement skills. The incumbent will report to the General Manager. 
 
Responsibilities: 
<ul><li>Coordinate daily customer service operations to ensure timely, professional, and high-quality support for all transportation clients</li>
<li>Serve as the main point of contact between customers, dispatch, and operations teams to resolve issues and keep communication flowing smoothly</li>
<li>Monitor call center performance and customer feedback, using insights to improve service delivery and enhance customer satisfaction</li>
<li>Develop and support customer engagement initiatives that strengthen relationships and promote brand loyalty</li>
<li>Mentor and guide call center representatives, fostering a positive team culture focused on accountability and service excellence</li>
<li>Partner with marketing and communications teams to align customer messaging, promote new services, and respond effectively to customer needs</li></ul> 
 
 
Requirements: 
<ul><li>Proven ability to lead by influence and build credibility across teams and departments.</li>
<li>Exceptional verbal and written communication skills, with strong attention to detail and professionalism.</li>
<li>Demonstrated success in managing customer relationships and resolving complex service issues in a fast-paced setting.</li>
<li>Strong analytical and problem-solving skills, with experience using data or metrics to drive service improvements</li>
<li>Proficient in CRM systems and call center software, with solid organizational and multitasking abilities</li>
</ul>
 
Interested candidates can apply at www.coachusa.jobs 
 
Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.</div>

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