customer care coordinator

Penny Mustard Furnishings

Job Overview We are seeking an energetic and highly organized Scheduling &amp; Customer Care Coordinator to join our dynamic team. In this vital role, you will serve as the air traffic controller of our delivery operations, and provide exceptional customer support. Your proactive approach and excellent communication skills will ensure smooth office operations, foster positive relationships, and enhance overall client satisfaction. This position offers an exciting opportunity to contribute to a professional environment where efficiency and customer care are prioritized.Key Responsibilities<ul><li>Strategic Routing: Develop and optimize daily delivery routes to ensure maximum efficiency and timely arrivals.</li><li>Customer Communication: Proactively contact customers via phone, email, and text to schedule deliveries, provide arrival windows, and offer status updates.</li><li>The &quot;Paperwork Pro&quot;: Manage and audit all delivery-related payments and documentation, ensuring financing contracts and protection plan paperwork are 100% accurate before the truck leaves the dock.</li><li>Expectation Management: Act as a point of contact for furniture delays and shipping updates. You&rsquo;ll provide honest, empathetic updates to customers and keep them informed through every step of the back-order process.</li><li>Problem Solving: Tackle delivery hurdles in real-time, coordinating between the warehouse, the sales team, and the customer to find quick solutions.</li></ul>What We&rsquo;re Looking For<ul><li>The &quot;Organization Ace&quot;: You thrive in the details. You&rsquo;re the person who catches a missing signature or a routing conflict before it becomes a problem.</li><li>Communication Style: You have a &quot;firm but friendly&quot; phone presence. You can handle difficult conversations regarding delays with grace and professionalism.</li><li>Tech Savvy: Ability to quickly learn routing software and manage digital financing portals. Ideally, you'll be able to master our current systems and improve upon those processes.</li><li>Resilience: The furniture industry involves logistics and lead times; you need the ability to stay calm under pressure and keep the customer's experience top-of-mind.</li></ul>Requirements<ul><li>High school diploma or equivalent (Associate&rsquo;s degree preferred).</li><li>2+ years of experience in scheduling, logistics, or high-level administrative support.</li><li>Experience in the furniture or retail industry is a major plus.</li><li>Strong knowledge of local geography (for routing purposes).</li></ul>Join us as a Scheduling &amp; Customer Care Coordinator to be a vital part of our team dedicated to delivering exceptional service while maintaining efficient office operations. Your enthusiasm and expertise will help create a positive experience for every visitor and client you serve!Pay: $20.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li></ul>Work Location: In person

Scheduling & Customer Care Coordinator

TruGreen

101462 2121 Directors Row, Indianapolis, Indiana 46241 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and &quot;a great place to work!&quot; Position Overview Receives inbound and makes outbound calls to resolve customer concerns in a timely and professional manner. Coordinates and resolves customer follow-up requests (CFRs) as a liaison between branches and customers to provide and maintain the highest level of customer service. Responsibilities Receives inbound and makes outbound calls to resolve routine customer concerns (e.g., service, billing, results) in a timely and professional manner. May deviate from routine procedures to diagnose root cause of more complex customer issues. Coordinates and resolves customer follow-up requests as a liaison between branches and customers to provide and maintain the highest level of customer service. Prioritizes open, overdue and/or critical CFRs or customer concerns and escalates to management as needed. Reviews and responds to customer feedback collected through external sources. Compiles statistical data (e.g., net promoter scores, or NPS), identifies trends, and reports to management team. Makes contact with cancel request customers to retain business. Probes to identify root cause and uses approved customer save offers (e.g., discounts, service calls) to retain customer. May complete special projects to support branch operations and efficiency Enters and maintains customer data (e.g., contact information, service plan, billing information) into customer database accurately and timely. Researches customer database for account and service history and information to resolve customer concerns. Follows standard policies, procedures and scripting when interacting with and resolving customer concerns to ensure quality outcomes. May assess customer needs for additional services and up-sell as appropriate. Identifies and communicates improvement opportunities or trends impacting the customer experience to management. May receive customers and vendors at assigned branch. Education and Experience Requirements High school diploma/GED required. Associate&rsquo;s degree preferred. 2-3 years of customer service experience required Experience resolving escalated customer service issues required Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) Physical Demands &amp; Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to: Sit, stand and walk Use hands and arms to handle, feel or reach Speak and hear Use close vision abilities Occasionally required to: Lift or move up to 25 lbs Stoop, kneel, crouch or crawl The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Noise level Low to moderate Adverse Conditions Minimal Ability to speak, read and write fluently in English is required. You MUST BE physically located in the United States while performing this job. TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace. Pay Ranges $31,819.00 - $58,865.00 This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate&rsquo;s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee&rsquo;s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks. TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com). California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references. Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. TruGreen performs pre-employment testing. To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer Pay: $18.00 - $21.00 per hour Work Location: In person

Customer Care Coordinator

Allure Labs

Company Overview: DermaQuest, a leading professional skincare brand committed to delivering high-quality, innovative skincare solutions to medical practices, Med Spas, Day Spas and Skincare Professionals. As we embark on a phase of national expansion supported by advanced CRM and marketing technologies, including HubSpot implementation, we are looking for a dedicated talent to enhance our go-to-market strategies and operational efficiency.Position Summary: The In-Office Sales &amp; Customer Care Coordinator will provide essential support across multiple areas of the business, ensuring smooth day-to-day operations and exceptional customer experiences. This role combines administrative, operational, and customer service responsibilities. The position will serve as the main point of contact for inbound calls and customer inquiries, manage daily order coordination with our warehouse and fulfillment teams, assist with house accounts, and support territories without assigned account executives. Additionally, this person will assist in office organization, internal event coordination, and cross-departmental administrative support for the sales, marketing, education, and operations teams.Employment Type: Full-time.Location: Hayward, CACompensation: Annual salary: $55,000.00, plus bonuses, growth incentives, benefits including health insurance, retirement contributions, paid time off, and professional development opportunities.Key Responsibilities:&middot; Serve as the main customer care representative, managing incoming calls, emails, and inquiries.&middot; Coordinate daily orders, ensuring accuracy and timely communication with the warehouse and fulfillment teams.&middot; Manage access to the office, including entry via the call box and visitor coordination.&middot; Maintain professional and friendly communication with customers, partners, and internal staff.&middot; Manage house accounts and assist territories without a current Account Executive by providing customer service support.&middot; Assist sales, marketing, education, and operations teams with administrative and project-based tasks as needed.&middot; Support internal office organization, including stock levels for supplies, event setup, and general upkeep.&middot; Assist with planning and coordinating office events, meetings, and internal trainings.&middot; Support system updates and documentation, including order tracking and customer follow-ups.&middot; Contribute to process improvements and ensure operational efficiency across departments.Preferred Qualifications:&middot; Licensed Esthetician or background in skincare preferred.&middot; Strong communication and organizational skills with a proactive, professional demeanor.&middot; Ability to multitask and adapt in a fast-paced, team-oriented environment.&middot; Familiarity with CRM or order management systems is a plus.How This Role Fits into Organizational Growth: This position is essential to maintaining seamless operations and customer satisfaction as DermaQuest continues to grow. The role ensures that customers, visitors, and partners experience the same level of professionalism and care that defines the brand, while supporting internal teams with the structure and coordination they need to perform effectively. This position reports directly to Operations and works closely with Sales, Marketing, Education, and Customer Service leadership to ensure alignment across all business areasPay: Up to $55,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Pet insurance</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Are you comfortable commuting to Hayward, CA daily for an on-site role?</li><li>Have you previously handled inbound customer calls or emails in a professional setting?</li><li>Do you have experience in the skincare, beauty, spa, or aesthetics industry?</li><li>Are you a licensed Esthetician</li></ul>Work Location: In person

In-Office Sales & Customer Care Coordinator

Numotion

<div>By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.

Pay Range: $19.77/HR to $25.70/HR. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.

JOB PURPOSE:

Schedules deliveries and coordinates the timely provision of services for Rehab and Aftersale order types.

KEY RESPONSIBILITIES:

&sect; Assists customers, referral sources and Numotion team members with Rehab and Aftersale delivery scheduling, enters and maintains accurate data in all applicable order tracking systems.

&sect; Communicates with clients and referral sources to find the optimal or recommended scheduling availability for their appointment.
&sect; Enters updates into all applicable order tracking systems, ensuring all efforts are made to optimize ATP and seating technician schedules.
&sect; Responds to customer and referral source inquiries and requests in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
&sect; Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible.

&sect; Meets all set productivity and performance standards.

&sect; Participates in Rehab initiatives to continuously improve department results.

&sect; Other duties as assigned

&sect; Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion&rsquo;s mission.
&sect; Adhere to employee or customer confidentiality and comply with Numotion&rsquo;s policies and federal regulations.
&sect; Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.

&sect; The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management. 


REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:
<ul><li> High school diploma or general education degree (GED) or equivalent combination of experience and education.
</li></ul><ul><li> Minimum one year of customer service experience or dispatching/routing experience.</li></ul> 


PREFERRED COMPETENCIES AND QUALIFICATIONS:

&sect; Strong communication skills, both written and verbal

&sect; Strong listening, organization and priority setting skills.

&sect; Ability to work in a fast-paced environment and juggle multiple priorities.

&sect; Ability to think quickly, assess a situation and make a sound decision.
&sect; Ability to provide best-in-class customer service
&sect; Knowledge of complex rehab equipment and products
&sect; Prior experience working in durable medical equipment industry
&sect; Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers.
&sect; Knowledge of MS Word, Excel, PowerPoint, and Outlook
<h2 class="jobSectionHeader">
PHYSICAL WORK REQUIREMENTS:</h2>

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
&sect; Frequent use of hands, wrists, fingers associate with computer equipment.

&sect; Prolonged periods of time working at a desk and/or on a computer.

&sect; Occasionally move and reach with arms and hands.

&sect; Ability to communicate effectively.

&sect; Ability to work overtime as needed. 
<div></div>
<div>
At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning the employment.</div></div>

Customer Care Coordinator - Delivery Scheduling I

<div><div>By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.</div>

JOB PURPOSE:

Receives and implements new equipment requests, determines reimbursement eligibility and coordinates the timely provision of services. Facilitates timely order movement through Numotion&rsquo;s order processing system. 


KEY RESPONSIBILITIES:

 &sect; Assists customers with new equipment requests, obtains demographics, enters and maintains accurate data in order processing system while progressing orders through to completion.

&sect; Verifies insurance/funding eligibility and benefits, communicates to customers their financial responsibility, obtains prescriptions and any other medical documentation necessary to obtain funding.

&sect; Enters orders into order processing system assuring that efforts are made to accurately and completely perform intake steps.

&sect; Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times.

&sect; Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible.

&sect; Coordinates scheduling of ATP&rsquo;s and seating technicians for evaluations and adjustments requests.

&sect; Meets all set productivity and performance standards
&sect; Participates in New Equipment department initiatives to continually improve department results.

&sect; Other duties as assigned by manager

&sect; Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion&rsquo;s mission.
&sect; Adhere to employee or customer confidentiality and comply with Numotion&rsquo;s policies and federal regulations.
&sect; Provide excellent customer service for all internal and external customers at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.

&sect; The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management. 


REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

&sect; High school diploma or general education degree (GED) or equivalent combination of experience and education.
&sect; Minimum one year of customer service experience.

PREFERRED COMPETENCIES AND QUALIFICATIONS:

&sect; Strong communication skills, both written and verbal

&sect; Strong listening, organization and priority setting skills.

&sect; Ability to work in a fast-paced environment and juggle multiple priorities.

&sect; Ability to think quickly, assess a situation and make a sound decision.
&sect; Ability to provide best-in-class customer service
&sect; Working knowledge of service order processing experience
&sect; Knowledge of complex rehab equipment and products
&sect; Prior experience working in durable medical equipment industry
&sect; Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers.
&sect; Knowledge of MS Word, Excel, PowerPoint, and Outlook
<h2 class="jobSectionHeader">
PHYSICAL WORK REQUIREMENTS:</h2>

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 &sect; Frequent use of hands, wrists, fingers associate with computer equipment.

&sect; Prolonged periods of time working at a desk and/or on a computer.

&sect; Occasionally move and reach with arms and hands.

&sect; Ability to communicate effectively.

&sect; Ability to work overtime as needed. 
<div></div>
<div>
At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.</div></div>

Customer Care Coordinator-Order Experience I

Al Rostamani Group

<div>
 
 
 We&rsquo;re Hiring &ndash; Full-Time &amp; Part-Time Opportunities (UAEN)
 
 for Auto Division
 
 
 
 
 
 We are looking for motivated and reliable candidates to join our team across multiple functions:
 
 
 
 
 
 
 To know more about us, click below:
 
 
 
 https://alrostamanigroup.ae/en/businesses/
 
 
 
 
 
 
 Open Positions:
 
 
 
 
 Part-Time:
 
 Sales Executive | Admin/Commercial Assistant | Cashier | Sales Support Officer
 
 
 
 Full-Time:
 
 Customer Care Coordinator | Accountant
 
 
 Available Location - Dubai, Sharjah, RAK , Abu Dhabi
 
 
 
 
 
 
 Job Summary:
 
 
 
 Support daily business operations, sales activities, and customer interactions. Responsibilities include assisting clients, handling transactions, coordinating administrative tasks, maintaining records, and contributing to overall business growth. Ideal candidates are proactive, detail-oriented, and customer-focused with strong communication and organizational skills.
 
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Previous experience in a similar role is preferred
 </li>
 <li>
 Strong communication and interpersonal skills (English &amp; Arabic)
 </li>
 <li>
 Basic computer proficiency (MS Office)
 </li>
 <li>
 Ability to multitask and work independently
 </li>
 <li>
 Must be available to work on-site in the UAE
 </li>
 <li>
 High School Diploma or bachelor&rsquo;s degree
 </li>
 </ul>
 
 
</div>

UAEN - AUTOMOTIVE

Aviary

<div>Patient Experience Coordinator - Contractor Only

Job Title: Patient Experience Coordinator

Classification: Part Time/1099 Contractor

Work Structure: Fully Remote

Hours/Shift: Mon-Fri + every other Saturday; 6.5 hours/day, between hours of 8am and 10pm ET

Team: Clinical Operations

Reporting to: Senior Manager, Cardiac Rehab

Location: United States

Compensation: $18-$21 per hour *(based upon level of experience) 


What we're looking for

Our mission is to empower everyone to live a long, full, and optimal life by redefining the future of heart health. We do this by working with patients to design a recovery program to meet their needs and ensure maximum benefits to their health. We are seeking a dependable, detail-oriented Patient Experience Coordinator to provide exceptional support to our patients and providers to ensure sessions are completed without any issue. 


Responsibilities
<ul>
<li>Schedule patient sessions and provide reminders about upcoming sessions</li>
<li>Complete task tickets as assigned to ensure patient schedules are accurate</li>
</ul>
through the duration of their time with Aviary Health
<ul>
<li>Communicate with providers and other care team members about patient scheduling delays or changes</li>
<li>Engage with patients using chat system, email, video conference, and phone</li>
<li>Educate patient about program offerings and use of the Aviary Health app</li>
<li>Troubleshoot any session technical issues that may arise, this includes supporting patients in joining virtual Zoom sessions from a Aviary Health-issued device or the patient's personal device</li>
<li>Collect regular feedback from patients and share insights with the Operations Team</li></ul> 


Your Past Experience
<ul>
<li>1-3 years of customer support experience</li>
<li>Preferred 1+ years of healthcare experience</li>
<li>Tech support background</li>
<li>Experience with Android and Apple operating systems</li>
<li>Excellent verbal communication skills</li>
<li>Excellent writing skills</li>
<li>Patient scheduling</li>
<li>Excellent attention to detail</li>
<li>Organized; strong ability to prioritize work appropriately and manage time</li>
</ul>
Requirements
<ul>
<li>Quiet workspace with consistent, high-speed internet access</li>
<li>Reliable computer with headphones/headset if needed</li>
<li>Working, reliable cell phone line to make outgoing calls and receive incoming calls *(VOIP application will be provided)</li></ul> 

<ul><li>Note: This is a 1099 contractor position</li></ul></div>

Customer/ Patient Experience Coordinator- Contract

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