customer care coordinator

B&S Group

<div>Company Description 
This is B&amp;S
B&amp;S exists to make premium consumer goods available to everyone, anywhere. We believe that getting access to consumer products that bring joy and comfort into everyday lives, should be easy around the globe.
Are you curious about who we are as an employer and our thoughts on diversity and inclusion? Click here to find more information! 
Job Description 
Customer Care Coordinator leads and supports the Customer Care team in providing exceptional service to both customers and the Sales team. This role focuses on overseeing smooth order processing, addressing escalated customer inquiries, maintaining accurate records, and facilitating timely logistics and fulfillment, along with managing the team of customer care specialists. The Coordinator ensures operational efficiency, fosters high customer satisfaction, and guarantees that all customer interactions are handled professionally and effectively.
Key Responsibilities<ul><li>
Supervise and support the Customer Care team in handling inquiries, order processing, and returns.</li><li>
Ensure team adherence to B&amp;S ERP system procedures and provide guidance for system updates and refresher training.</li><li>
Act as a point of escalation for complex customer issues and ensure timely resolution.</li><li>
Collaborate with Sales, Logistics, and Supplier Order Management teams to address operational challenges.</li><li>
Maintain accurate and up-to-date records of customer interactions, orders, and feedback.</li><li>
Monitor order fulfillment and logistics processes to ensure timely delivery of products.</li><li>
Assist in generating reports and KPIs related to customer service performance and team productivity.</li><li>
Contribute to process improvement initiatives to enhance efficiency, accuracy, and customer satisfaction.</li><li>
Provide training, mentorship, and guidance to junior Customer Care staff.</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Business Management, or a related field.</li><li>
Previous experience in Customer Care or Customer Service Coordination; Duty Free experience is a plus.</li><li>
Excellent written and verbal communication skills, with strong customer service orientation.</li><li>
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ERP systems.</li><li>
Strong leadership, organizational, and problem-solving skills.</li><li>
Ability to adapt to changing priorities and manage multiple tasks simultaneously.</li></ul> 

Additional Information 
We offer you<ul><li>
Opportunity to work in a multinational company with a dynamic and diverse team.</li><li>
A collaborative work environment that encourages growth and professional development.</li><li>
Annual performance driven bonus and comprehensive benefits package.</li><li>
Other benefits as per UAE labour law</li><li>
A chance to develop your skills in a fast-paced, high-impact industry.</li></ul></div>

Customer care coordinator - Duty Free, FMCG

OneHealth

<div>
 
 
 Duties and Responsibilities
 
 
 
 
 Functional
 
 :
 
 <ul>
 <li>
 Customer Care Coordinator are the first contact point and will welcome/ greet the customer/ patients at the welcome desk/ reception desk.
 </li>
 <li>
 Manage front desk operations: Make sure that all customers/ patients be given the right service, conducts and, ensuring efficient and timely processing of patients, ensure smooth patient check-in and check-out. Obtains pre-patient registration, demographic and insurance information, as well answering phone calls and scheduling appointments. Collects co-payments at time of service and manages daily cash receipts.
 </li>
 <li>
 Demonstrates excellent customer service, escorting patients, responds promptly to patient, physician and clinical requests, while verifying patient information, processing payments, and resolving any billing discrepancies.
 </li>
 <li>
 Maintain accurate and confidential patient records, updating files and documents as needed.
 </li>
 <li>
 Handling approval process while verifying patient information and processing the approval.
 </li>
 <li>
 Ability to perform upselling &amp; cross-selling / promoting services to our existing customer according to their needs.
 </li>
 <li>
 Handle patients queries personally or via email.
 </li>
 <li>
 Handle cash and bank related transactions if assigned and ensure100% accuracy.
 </li>
 <li>
 Record &amp; maintain all patients data. Ensure accurate &amp; timely data entry into the system with zero errors.
 </li>
 <li>
 Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
 </li>
 <li>
 Inform the patients about the available services, products, and promotions.
 </li>
 <li>
 Encourage patients to provide feedback on services provided and their overall experience.
 </li>
 <li>
 Ensure that the entire process is completed within the mandated Turn Around Time.
 </li>
 <li>
 Work closely with healthcare professionals to ensure seamless communication and coordination of patient care
 </li>
 <li>
 Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey.
 </li>
 <li>
 Maintain a professional and courteous manner while protecting confidential patient information.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 Education:
 
 
 
 Bachelor&rsquo;s degree from reputable university.
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 0-2 years
 </li>
 <li>
 Experience in medical center, customer service or related experience in a healthcare setting is preferred.
 </li>
 <li>
 Pharmaceutical/ Insurance/ medical/ healthcare background is a plus.
 </li>
 <li>
 Knowledge of patient registration, medical appointment scheduling, health insurance is a plus.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Very good in English.
 </li>
 <li>
 Superior written and verbal communication skills.
 </li>
 <li>
 Ability to organize and prioritize coordination of multiple jobs/assignments and remain levelheaded and focused even when faced with strict deadlines and last-minute deviations.
 </li>
 <li>
 Excellent communication skills and customer handling skills.
 </li>
 <li>
 Strong problem solving and analytical skills.
 </li>
 <li>
 Flexible team player.
 </li>
 <li>
 Eagerness to learn and be a pillar of support for the larger brand team.
 </li>
 <li>
 Proactive, Energetic, Action Oriented, and detail-driven
 </li>
 <li>
 Time Management.
 </li>
 </ul>
 
 
 
 
 
 Job expectations:
 
 
 <ul>
 <li>
 Customer Care Coordinator will work 48 hours per week.
 </li>
 <li>
 Customer Care Coordinator will be able to work based on rotational shifts so that the workload is kept fair to everyone/ colleagues.
 </li>
 <li>
 Medical Centers working hours are from 9:00 AM to 12:30 Midnight, the customer care coordinator will work 8 hours per day during these working hours rotationally.
 </li>
 <li>
 Ability to work flexible days and hours, including mornings, nights, weekends, and public holidays.
 </li>
 <li>
 Company operates shift patterns &amp; rosters that are designed around the needs of the business and medical center.
 </li>
 <li>
 Weekends/Off Days are variable/ change on a rotational weekly basis.
 </li>
 <li>
 Customer Care Coordinator could be relocated or assigned to another center/location based on business needs &amp; performance, either temporarily or permanently, and Employee will be informed in advance and will be fully aligned with the management.
 </li>
 <li>
 Punctuality: Responsible for arriving to work on time.
 </li>
 <li>
 Wearing company required full uniform according to management instructions and internal dress code policy.
 </li>
 <li>
 A formal training program is assured that Customer Care Coordinators are properly trained for the job, either online/web-based or instructor led training.
 </li>
 <li>
 Ensure full attendance &amp; completion of training course provided by the company.
 </li>
 </ul>
 
 
 
 
 
 Customer Care Coordinator position at Reception area
 
 
 <ul>
 <li>
 Customer Care Coordinator are the first to interact with customers and are the ambassadors of the business.
 </li>
 <li>
 Customer Care Coordinator are company frontliners and will work at Reception area.
 </li>
 <li>
 Customer Care Coordinator will learn and use medical terminologies, medical billing and coding.
 </li>
 </ul>
</div>

Receptionist

You Baby Studio

You+Baby Studio is a well-established photography studio working with families and individuals across the GCC region. We are known for our professional approach, attention to detail, and the way we care for our customers throughout their journey with us. To help us maintain this level of service, we are currently looking for a Customer Coordinator to join our Qatar team.Responsibilities:<ul><li>Communicate with customers clearly and professionally via phone, messaging platforms, and in person</li><li>Manage appointments, confirmations, and schedule updates</li><li>Support in resolving customer concerns calmly and professionally</li><li>Maintain an organized and professional work environment</li><li>Coordinate with internal team members to ensure smooth day-to-day operations</li></ul>Requirements:<ul><li>At least 1 year of experience in customer service, reception, guest relation or a similar role</li><li>Strong communication skills in English (Arabic is an advantage)</li><li>Ability to communicate professionally with customers in person and over the phone</li><li>Calm, polite, and solution-oriented approach when handling customer inquiries or concerns</li></ul>What we offer:<ul><li>Visa and medical insurance</li><li>Annual leave per labor law</li><li>A stable, long-term role with clear responsibilities</li><li>Competitive salary based on experience</li><li>A supportive, collaborative, and creative work environment</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Please share your salary expectations, noting that accommodation is not provided.</li></ul>Experience:<ul><li>customer service : 1 year (Preferred)</li></ul>

Customer Coordinator (Female Only)

Colgate-Palmolive

<div>
 No Relocation Assistance Offered
 
 
 Job Number #170477 - Istanbul, Turkey, Turkey
 
 
 
 Who We Are
 
 
 
 Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
 
 
 Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values&mdash;Caring, Inclusive, and Courageous&mdash;we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 
 
 
 Job Summary:
 
 
 
 Customer Service Coordinator is responsible for end-to-end management of order to invoice cycle while cultivating effective relationships with the commercial teams.
 
 
 
 Key Responsibilities
 
 :
 
 
 <ul>
 <li>
 Work closely with Logistics Operations Team to plan, analyse customer needs, to follow up on orders to ensure on time and complete delivery
 </li>
 <li>
 Ensure the highest level of Customer Service is provided to our customers through the development and maintenance of order fulfilment standard methodologies
 </li>
 <li>
 Understand the customers&rsquo; needs and developing business solutions to meet Colgate and customer requirements
 </li>
 <li>
 Accountable for the Customer Service Key Performance Indicators (KPI) and working with the CS&amp;L and Sales organizations to increase results
 </li>
 <li>
 Use Supply Chain data and analytical tools effectively including SAP
 </li>
 <li>
 Conduct regular business review meetings with customers to evaluate business performance and maintain close customer relationships
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 :
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree preferably in Business Administration, Engineering or related fields
 </li>
 <li>
 Minimum 2 years&rsquo; experience either in Customer Service/ Logistics, Demand or Supply Planning preferably with a multinational FMCG company
 </li>
 <li>
 Fluent in English and Turkish
 </li>
 <li>
 Ability to quickly adapt to new demands and challenges
 </li>
 <li>
 Comfortable working with cross-functional team members
 </li>
 <li>
 Proficient use of Google Tools &amp; Microsoft Office
 
 
 </li>
 </ul>
 
 Preferred:
 
 
 
 <ul>
 <li>
 Business Intelligence Knowledge
 </li>
 <li>
 SAP Knowledge
 
 
 </li>
 </ul>
 
 Perks of Role
 
 
 
 <ul>
 <li>
 International Working Environment
 </li>
 <li>
 Shuttle Services (Up to Pendik on Istanbul&rsquo;s Anatolian side and up to Bayrampa&scedil;a on main roads in the European side)
 </li>
 <li>
 Comprehensive Medical/Life insurance coverage
 </li>
 <li>
 24/7 Employee Assistance Program
 
 
 </li>
 </ul>
 
 Disclaimer - Interested candidates are requested to upload their resumes drafted in English language only.
 
 
 
 
 Our Commitment to Inclusion
 
 
 
 Our journey begins with our people&mdash;developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
 
 
 
 Equal Opportunity Employer
 
 
 
 Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
 
 
 Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
 
 
</div>

Customer Service Coordinator

Digitalflake solutions Pvt Ltd

<div>Job Brief:
We are looking for a Customer Support Coordinator to join our team in the UAE. This is an entry-level opportunity suited for individuals who are organized, professional, and interested in developing a long-term career in customer operations.
The role involves assisting customers, coordinating service requests, and ensuring smooth communication between clients and internal departments. 
 
Responsibilities:
<ul><li>Handle customer inquiries via phone, email, and online platforms
</li><li>Provide accurate and professional support
</li><li>Coordinate service requests with relevant departments
</li><li>Maintain organized and up-to-date customer records
</li><li>Follow established service procedures and standards
</li><li>Contribute to maintaining high customer satisfaction 
</li></ul> 
Skills Required:
<ul><li>Currently based in the UAE
</li><li>Fluency in English required
</li><li>Arabic language skills are an advantage
</li><li>Diploma or Bachelor&rsquo;s degree preferred
</li><li>Strong communication and coordination skills
</li><li>Organized and detail-oriented
</li><li>Basic computer proficiency
</li></ul>What We Offer:
<ul><li>Competitive salary
</li><li>Structured training program
</li><li>Professional work environment
</li><li>Career growth opportunities
</li><li>Stable full-time employment</li></ul></div>

Customer Support Coordinator

AMFM Healthcare

<div>Job Title: Client Support Coordinator
Location: In-person at our office in Green Lake, Seattle, Washington. 
Schedule: Monday - Friday, 8:30am-5:00pm.
Compensation: $24-$26/hour.
Are you an empathetic, organized professional who thrives in a collaborative and meaningful environment? We&rsquo;re looking for a Client Support Coordinator to be a vital part of our care team&mdash;helping clients transition into treatment, supporting our clinical staff, and serving as a warm, consistent presence throughout the client journey.
Mission Connection extends AMFM Healthcare&rsquo;s compassion-driven, evidence-based clinical program. Our innovative hybrid model seamlessly blends in-person and telehealth services, ensuring you can access the care you need, wherever you are. We provide mental health support to those grappling with primary mental health diagnoses such as anxiety, depression, and mood disorders. Mission Connection empowers these individuals to connect with their clinical team when, where, and how it&rsquo;s most convenient for them.<h3 class="jobSectionHeader">
Job Information: Client Support Coordinator</h3>
The Client Support Coordinator (CSC) ensures the seamless delivery of services and support to our clients and involves a diverse range of responsibilities aimed at enhancing the overall client experience and facilitating effective communication and coordination. The CSC is responsible for supporting the Clinical Program Director with tasks pertaining to client case management tasks and ensuring an overall valuable experience for the clients.<h3 class="jobSectionHeader">
What You&rsquo;ll Do</h3><ul><li>
Utilize intervention and communication skills to engage with clients, families, and any other contacts daily to offer support during routine as well as crisis interactions as well as conduct observation rounds to ensure active participation in the treatment programs and address any emerging needs promptly.</li><li>
Document client activities in the Electronic Health Record (Best Notes) within 24 hours of any group or session and oversee the organization and maintenance of client records to insurance confidentiality and HIPAA compliance.</li><li>
Collaborate with clinical teams to develop the transition and discharge plans depending on specific client needs while implementing discharge plans to ensure a seamless transition for clients to their community-based support systems.</li><li>
Arrange follow-up appointments and referrals to support clients&rsquo; continued care and wellbeing post discharge and provide comprehensive education and assistance to clients and their families including medication management, relapse prevention, and community resources.</li><li>
Provide education and emotional support to clients and their families to allow them to navigate post program challenges and provide guidance related to community resources to promote sustainable recovery and wellness.</li><li>
Organize and maintain company databases to oversee auditing procedures related to essential documentation and perform various administrative tasks to help maintain smooth operations and efficient program functions.</li><li>
Generate reports to support compliance efforts, to support decision making processes, and assess the effectiveness of client support services.</li><li>
Ensure adherence to licensing and accreditation requirements as well as company policy and procedures to maintain organization compliance while monitoring and updating program procedures to align with regulatory requirements and industry best practices.</li><li>
Implement and uphold office administrative systems to enhance efficiency and effectiveness and provide data-entry support and other administrative duties as assigned.</li><li>
Support the administrative staff to ensure task completion as well as guidance and support to foster a collaborative and positive work environment.</li></ul> 
Knowledge, Skills, and Abilities:<ul><li>
Ability to communicate with family members, clients, and other staff members professionally and respectfully.</li><li>
Ability to operate standard office machines and equipment, including telephones, computers, copy machines, fax machines, calculators, scanners, and shredders.</li><li>
Ability to be professional and maintain a positive attitude and relationships with coworkers.</li><li>
Excel at both written and verbal communications to convey essential information; must be able to utilize the proper linguistic syntax and spelling.</li><li>
Knowledge of clinical and medical terminology as it relates to the delivery of clinical care to the clients within our programs as required by our payers.</li><li>
Knowledge of the clinical, medical, and miscellaneous services provided to the clients.</li><li>
Ability to use computer software including Microsoft Office, Adobe Acrobat, and G Suite products.</li></ul><h3 class="jobSectionHeader"> 
What We&rsquo;re Looking For</h3><ul><li>
Bachelor&rsquo;s degree in Human Services or related field</li><li>
Ability to pass a criminal background check and other background checks required by AMFM Healthcare</li><li>
Valid driver&rsquo;s license, 4+ years of driving experience, fewer than 3 moving violations in the last 3 years, and no more than 1 major violation in that time.</li><li>
CPR/First Aid Certification and TB clearance required</li><li>
Strong communication skills&mdash;both written and verbal</li><li>
Professional, compassionate, and organized with a knack for multitasking</li><li>
Proficient in Microsoft Office, Google Workspace, and Adobe</li><li>
Familiarity with clinical/medical terminology a plus</li></ul><h3 class="jobSectionHeader">
Why Choose AMFM Healthcare?</h3>
Because we&rsquo;re more than a mental health provider&mdash;we&rsquo;re a community. A Mission for Michael is built on empathy, integrity, and a relentless commitment to helping people heal. Our staff is united by a shared passion for making a difference. Here, your work matters. Your voice is heard. And your impact is real.
Ready to help others find hope and healing? We&rsquo;d love to meet you.
AMFM Healthcare is proud to be an Equal Opportunity Employer, committed to a diverse and inclusive workplace. All qualified applicants will receive consideration without regard to race, gender identity, sexual orientation, disability, veteran status, or any other legally protected status.</div>

Client Support Coordinator

A & R Energy Services Corporation

Customer Records Coordinator A &amp; R Energy Services Corporation3201 Robinson Drive, Waco, TX 76706$18 - $20 an hour - Full-time &ndash; In PersonFull job descriptionOverviewThe Customer Records Coordinator is responsible for maintaining accurate, organized, and accessible customer test records. This role supports internal teams, technicians, and customers by ensuring all documentation are processed, stored, and delivered efficiently. Strong attention to detail, organization, and communication are essential.Responsibilities<ul><li>Manage and maintain document management systems to ensure accurate ﬁling and retrieval of records.</li><li>Conduct regular audits of records to ensure accuracy, completeness, and compliance with archival standards.</li><li>Facilitate the digitization of physical records to enhance accessibility and security.</li><li>Provide administrative support related to records coordination tasks as needed.</li><li>Proofread documents for accuracy and consistency before ﬁnalization or distribution.</li></ul>Skills<ul><li>Proﬁcient in Excel and Word.</li><li>Excellent organizational skills with attention to detail in ﬁling and maintaining records.</li><li>Experience in data management, including data entry, retrieval, and analysis.</li><li>Strong proofreading skills to ensure the quality of documentation.</li><li>Demonstrating an ability to manage multiple tasks efficiently.</li><li>Ability to work independently as well as collaboratively within a team environment.</li></ul>Benefits<ul><li>Health insurance</li><li>Paid time off</li></ul>Submit all resumes to tkurtz@ar-energyservices.comPay: $18.00 - $20.00 per hourBenefits:<ul><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Customer Records Coordinator

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