customer care coordinator

The Cigna Group

<div>Admissions Care Coordinator (Customer Service Associate Analyst)- Evernorth 
Overview
Join a team that is redefining specialty pharmacy and infusion care. As an Admissions Care Coordinator, you will play a key role in helping patients start therapy with confidence. You will guide patients through onboarding, remove financial barriers, and ensure a smooth transition into care.
At Evernorth Health Services, supporting CarepathRx, we are ambitious, compassionate experts who work together to deliver better outcomes. If you are energized by patient advocacy, collaboration, and continuous improvement, this is an opportunity to grow your impact. 
Responsibilities<ul><li>Coordinate patient onboarding from referral through therapy start, ensuring a timely and seamless experience.</li><li>Verify insurance coverage and clearly communicate financial responsibility to patients with empathy and clarity.</li><li>Identify, secure, and manage financial assistance and copay support to reduce access barriers.</li><li>Maintain accurate and complete patient records across all stages of care.</li><li>Partner with cross-functional teams to ensure care plans are executed effectively.</li><li>Serve as a trusted point of contact for providers, payers, and referral sources.</li><li>Monitor workflows and identify opportunities to improve efficiency and patient satisfaction.</li><li>Support onboarding and mentoring of new team members.</li><li>Help uphold and enhance policies and procedures.</li><li>Address and resolve patient or partner concerns promptly.</li></ul> 
Qualifications
Required:<ul><li>High School Diploma or GED</li><li>Minimum of 1+ years of experience in healthcare, customer service, contact center, or related field</li><li>Strong communication skills</li><li>Proficiency with Microsoft Office</li><li>Ability to manage multiple priorities</li><li>Strong organizational and problem-solving skills</li><li>Commitment to teamwork and patient experience</li></ul>
Preferred:<ul><li>Experience in pharmacy, home health, or home infusion</li><li>Knowledge of medical terminology and insurance verification</li><li>Experience supporting financial assistance programs</li><li>Prior mentoring experience</li></ul> 
Why Join Us
You will be part of a mission-driven team that puts patients first and supports your growth. Together, we are transforming specialty care&mdash;making it more accessible, more connected, and more human. 

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 20 - 30 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you&rsquo;ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you&rsquo;ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we&rsquo;re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.</div>

Admissions Care Coordinator- Evernorth- Remote

SkinSpirit

<div>
 
 Department:
 
 Administrative
 
 
 
 Location:
 
 Nordstrom &ndash; NorthPark
 
 
 
 Compensation:
 
 $20.00 - $28.00 / hour
 
 
 
 Description
 
 
 
 Celebrating 20+ years of excellence, SkinSpirit is a top destination for aesthetic skincare and body-with over 60 locations nationwide. Our highly trained experts are the best in the industry-renowned for personalized service deliver safe, effective, medically-proven treatments and optimal results. SkinSpirit is here to ensure you find joy in your skincare journey and happiness in the results you're looking for.
 
 
 We thrive in a people-first culture with an authentic emphasis on wellbeing. As we grow, we reinforce the integrity of our unique culture by leading with love and an unparalleled passion for what we do. We offer world-class training and education. And as industry leaders we're always innovation-bringing stat-of-the-art equipment and services to our clinics. Join the SkinSpirit experience!
 
 
 The Client Care Coordinator is primarily responsible for providing support with the daily activities of a medical spa including telephone coverage, appointment scheduling, registration, opening and closing transactions and client care.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Candidate MUST be available to work any shift to support business needs, including weekday, weekend and evening shifts.
 </li>
 <li>
 Provide excellent client care and customer service
 </li>
 <li>
 Answer and screen high volume of inbound phone calls
 </li>
 <li>
 Manage appointments (scheduling, moving and canceling appointments)
 </li>
 <li>
 Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available
 </li>
 <li>
 Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
 </li>
 <li>
 Accurately complete client transactions
 </li>
 <li>
 Manage multiple responsibilities while maintaining composure, always keeping the clients a priority
 </li>
 <li>
 Perform opening and closing duties of the clinic
 </li>
 <li>
 Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing and filing
 </li>
 <li>
 Maintain complete confidentiality in all guest matters in accordance with company policy
 </li>
 <li>
 Assist with other duties and projects as assigned by management
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 Skills, Knowledge &amp; Expertise
 
 
 <ul>
 <li>
 High School Diploma or GED required; AA preferred
 </li>
 <li>
 1+ years of customer or sales experience required; experience in an aesthetic setting preferred
 </li>
 <li>
 Social media experience desired
 </li>
 <li>
 Exceptional customer service skills
 </li>
 <li>
 Ability to be efficient and productive in a fast-paced environment
 </li>
 <li>
 Ability to multi-task, prioritize, and organize with a consistently high level of accuracy
 </li>
 <li>
 Must be a team player
 </li>
 <li>
 Ability to work as part of a team and take initiative independent of direct supervision
 </li>
 <li>
 Knowlege of: Internet, Outlook, Excel, Word and the ability to learn new software quickly
 </li>
 <li>
 Excellent, written, verbal and interpersonal skills
 </li>
 <li>
 Great attention to detail and accuracy
 </li>
 <li>
 Consistently demonstrates good judgement, strong character and personality, ethics and high standards of performance
 </li>
 <li>
 Experience in medical office/understanding of cosmetic procedures/skin care products
 </li>
 <li>
 Experience with Zenoti or other POS systems preferred by not required
 
 
 </li>
 </ul>
 Physical Requirements
 
 
 <ul>
 <li>
 Prolonged periods of:
 </li>
 <ul>
 <li>
 Sitting at desk and working on a computer
 </li>
 <li>
 Repeating of same movements
 </li>
 <li>
 Talking and hearing
 </li>
 </ul>
 <li>
 Occasional periods of:
 </li>
 <ul>
 <li>
 Standing, walking, use of hands and fingers, handling or feeling
 </li>
 <li>
 Reaching with hands and arms
 </li>
 <li>
 Climbing or balancing, stooping, kneeling, crouch or crawl
 </li>
 <li>
 Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds
 
 </li>
 </ul>
 </ul>
 
 Benefits
 
 
 
 We offer a competitive benefits package which includes generous employee discounts, Friends &amp; Family discounts and a beautiful working environment with a stellar team. We also offer paid holidays and a 401k plan with a company match program. For full-time employees (24+ hours) we offer Medical, Vision, and Dental insurance.
 
 
 
 Notices for Applicants
 
 
 
 Notice at Collection
 
 
 Privacy Policy for California Residents
 
 
 SkinSpirit participates in
 
 E-Verify
 
 ; To learn more please visit E-Verify.gov - Employee Rights and Responsibilities
 
 
 
 SkinSpirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We seek to
 
 hire
 
 on the basis of merit, competence, performance, and business needs.
 
</div>

Client Care Coordinator

Travel Planning Careers

<div>
 
 
 Position Overview
 
 
 
 
 We are seeking a dependable and service-oriented
 
 Customer Support Coordinator
 
 to provide client assistance, manage support requests, and help coordinate scheduling and service-related activities in a remote environment. This position focuses on communication, organization, and delivering a positive client experience.
 
 
 This role is ideal for individuals who are detail-oriented, responsive, and comfortable working independently using digital tools.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Respond to client inquiries and provide timely, professional support
 </li>
 <li>
 Assist with coordinating scheduling, reservations, and service requests
 </li>
 <li>
 Maintain accurate client records and support documentation in internal systems
 </li>
 <li>
 Communicate with clients via email, phone, and online platforms
 </li>
 <li>
 Track and follow up on open requests to ensure resolution
 </li>
 <li>
 Review service details and confirmations for accuracy
 </li>
 <li>
 Provide general administrative and customer support
 </li>
 <li>
 Collaborate with internal teams to ensure a smooth client experience
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Excellent organizational skills and attention to detail
 </li>
 <li>
 Comfortable using online systems and customer support tools
 </li>
 <li>
 Ability to manage multiple tasks in a remote environment
 </li>
 <li>
 Customer service or administrative experience preferred
 </li>
 <li>
 Reliable internet access and ability to work remotely
 
 
 
 </li>
 </ul>
 
 Preferred (Not Required)
 
 
 
 <ul>
 <li>
 Experience in customer service, coordination, or administrative support
 </li>
 <li>
 Interest in travel, hospitality, or event-related services
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Flexible remote work environment
 </li>
 <li>
 Step-by-step onboarding and ongoing support
 </li>
 <li>
 Opportunities for growth and advancement based on performance
 </li>
 <li>
 Supportive and collaborative team environment
 
 
 
 </li>
 </ul>
 
 
 Work Environment
 
 
 
 
 This is a remote role requiring a reliable internet connection and the ability to stay organized and self-directed in a virtual workspace.
 
 
 
 
 Apply Today
 
 
 
 
 If you enjoy helping clients stay organized and ensuring booking details are handled efficiently, we encourage you to apply.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Online | Entry Level | Customer Support Coordinator | Hotels

Total Quality Logistics (TQL)

<div>About the role:
As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company. 
What&rsquo;s in it for you:<ul><li>
Compensation starting at $16.50/hour</li><li>
Comprehensive benefits package<ul><li>
Health, dental and vision coverage</li><li>
401(k) with company match</li><li>
Perks including tuition and training reimbursement, employee discounts, and financial wellness planning</li></ul></li><li>
Advancement opportunities with structured career paths</li><li>
Employee referral bonus opportunities</li><li>
Certified Great Place to Work with 900+ lifetime workplace award wins</li></ul> 
What you&rsquo;ll be doing:<ul><li>
Become the subject matter expert on all administrative tasks related to your aligned account(s)</li><li>
Document and manage all tasks in our internal systems</li><li>
Schedule appointments and help coordinate shipments from pickup to delivery</li><li>
Help resolve shipping issues with a high level of professionalism</li><li>
Provide excellent customer service to internal and external stakeholders</li><li>
Support with billing and payment processing as needed</li></ul> 
What you need:<ul><li>
1+ year customer service experience preferred</li><li>
Hall of fame work ethic with a history of excellent attendance</li><li>
Strong verbal communication skills &ndash; face to face and over the phone</li><li>
Proficient in Microsoft Office, including Word, Excel, and Outlook</li><li>
Ability to take ownership of responsibilities and see tasks through completion</li></ul> 
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.</div>

Customer Service Coordinator

Upperline Health

<div>About Us

Upperline Health is the nation&rsquo;s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses. 

We put patients at the center of value-based care. 
Upperline Health providers coordinate patients&rsquo; care among a team of specialists &ndash; physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients&rsquo; immediate and long-term health needs. 

Triage is temporary. Treatment is transformative.
 
 
Why join our team?
<ul>
<li>Mission-driven and patient-focused environment</li>
<li>Competitive compensation with additional opportunity to earn monthly team bonus based on meeting key clinic metrics tied to our mission &amp; quality patient care</li>
<li>Career growth opportunities
</li><li>Generous benefit options include comprehensive medical, dental &amp; vision, 401K, PTO and parental leave</li>
<li>Work Life Balance &ndash; regular weekday clinic hours</li>
<li>Supportive regional and corporate teams</li>
</ul>
About the Patient Care Coordinator Role

Upperline Health is seeking an energetic, compassionate, driven Patient Care Coordinator to assist our physicians in delivering complex health services in the clinic setting. This person will be based in New Smyrna Beach, FL. The Patient Care Coordinator will be responsible for medical front desk receptionist duties including greeting patients in a friendly manner, and ensuring patients are accurately checked in and prepared for their appointments in a timely manner.

Patient Care Coordinator Responsibilities
<ul>
<li>Responsible for front desk receptionist duties, including answering phone calls, greeting patients, obtaining required patient information, and ensuring that the entrance area is clean and organized</li>
<li>Assist patients with scheduling appointments</li>
<li>Effectively maintain on-time appointment schedules by notifying physicians when patients have arrived</li>
<li>Retrieve and file patient records as needed</li>
<li>Collect payment from patients</li>
<li>Maintain accurate patient records by updating patient&rsquo;s information and scanning documents into EMR as needed</li>
<li>Responsible for office supply inventory, including checking, ordering and stocking supplies</li>
<li>Protect patient rights by maintaining confidentiality of patient records</li>
<li>Contribute to team effort by assisting with additional duties and when support is requested</li>
</ul>
Patient Care Coordinator Qualifications
<ul>
<li>Experience as a front-office receptionist or assisting in an office or healthcare clinic or in customer service</li>
<li>Prior experience working in a podiatric or orthopedic practice is preferred</li>
<li>Medical billing and coding experience is highly preferred</li>
<li>Experience working in an EMR, Athenahealth is preferred</li>
<li>Must be an effective communicator with excellent grammar and interpersonal skills</li>
<li>Exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction</li>
<li>Demonstrated experience as a motivated and dedicated team member with a stable work history</li>
<li>Thrives in a fast-paced collaborative environment</li>
<li>Reliable transportation and the ability to pass a drug test and a background check is required</li>
</ul>
Compensation

Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.

Job Type: Full-time
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Patient Care Coordinator (Front Desk)

SERC Physical Therapy

<div><h1 class="jobSectionHeader">SERC Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Spring Hill, KS</h1> 


Are you looking for a position in a growing organization where you can make a significant impact on the lives of others?

What is a Patient Care Coordinator?
<ul>
<li>A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic.</li>
<li>Our Patient Care Coordinators have excellent customer service skills.</li>
<li>Patient Care Coordinators learn new things &ndash; a lot! The Patient Care Coordinator multitasks in multiple computer programs each day.</li>
</ul>
A day in the life of a Patient Care Coordinator:
<ul>
<li>Greets everyone who enters the clinic in a friendly and welcoming manner.</li>
<li>Schedules new referrals received by fax or by telephone from patients, physician offices.</li>
<li>Verifies insurance coverage for patients.</li>
<li>Collects patient payments.</li>
<li>Maintains an orderly and organized front office workspace.</li>
<li>Other duties as assigned.</li>
</ul>
Fulltime positions include:
<ul>
<li>Annual paid Charity Day to give back to a cause meaningful to you</li>
<li>Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance</li>
<li>3-week Paid Time Off plus paid holidays</li>
<li>401K + company match</li>
</ul>
Position Summary:
The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. 


Responsibilities:
<ul><li>Core responsibilities
<ul><li>Collect all money due at the time of service</li>
<li>Convert referrals into evaluations</li>
<li>Schedule patient visits</li>
<li>Customer Service</li>
</ul></li><li>Create an inviting clinic atmosphere.</li>
<li>Make all welcome calls
<ul><li>Monitor and influence arrival rate through creation of a great customer experience</li>
</ul></li><li>Practice Management
<ul><li>Manage schedule efficiently</li>
<li>Manage document routing</li>
<li>Manage personal overtime</li>
<li>Manage non-clinical documentation</li>
<li>Manage deposits</li>
<li>Manage caseload, D/C candidate, progress note, and insurance reporting</li>
<li>Monitor clinic inventory</li>
</ul></li><li>Training
<ul><li>o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates.</li>
<li>Complete quarterly compliance training.
</li></ul></li></ul>Qualifications:
<ul>
<li>High School Diploma or equivalent</li>
<li>Communication skills &ndash; must be able to relate well to Business Office and Field leadership</li>
<li>Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision</li>
<li>As a member of a team, must possess efficient time management and presentation skills</li>
</ul>
Physical Requirements:
<ul><li>This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment.</li>
<li>This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed.</li>
<li>This position is subject to sedentary work.</li>
<li>Constantly sits, with ability to interchange with standing as needed.</li>
<li>Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations.</li>
<li>Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.</li>
<li>Constantly uses repetitive motions to type.</li>
<li>Must be able to constantly view computer screen (near acuity) and read items on screen.</li>
<li>Must have ability to comprehend information provided, use judgement to appropriately respond in various situations.</li>
<li>Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs.</li>
<li>Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.</li>
</ul>
This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.

Please do not contact the clinic directly. 


Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily.

CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM<div>
Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.</div></div>

Patient Care Coordinator-Spring Hill, KS

Propharma Medical Supplies

We are currently seeking a dedicated and customer-focused Patient Coordinator to join our healthcare team.Key Responsibilities:<ul><li>Welcome and assist patients in a professional manner</li><li>Schedule and coordinate appointments</li><li>Handle patient inquiries and follow-ups</li><li>Maintain accurate patient records</li><li>Coordinate with doctors, nurses, and other departments to ensure smooth patient care</li></ul>Requirements:<ul><li>Previous experience as a Patient Coordinator, Medical Receptionist, or similar healthcare role</li><li>Excellent communication and interpersonal skills</li><li>Proficiency in MS Office and healthcare management systems</li><li>Strong organizational and multitasking abilities</li><li>Fluent in English; Arabic is an advantage</li></ul>Work Location: In person

Patient Coordinator

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