customer care executive

A4 Hospital Fertility Centre

Job Description &ndash; Customer Care Executive (CCE)Position: Customer Care Executive (CCE) Department: Front Office / Patient Relations Location: Maternity Hospital Reports to: Front Office Manager / Hospital AdministratorJob Summary:The Customer Care Executive (CCE) is responsible for providing front office and patient support services, ensuring smooth admission, discharge, and query handling for expectant mothers and their families. The role requires excellent communication, empathy, and coordination to deliver a positive patient experience in the maternity hospital.Key Responsibilities:1. Front Office &amp; Reception Duties<ul><li>Greet and assist patients, attendants, and visitors in a courteous manner.</li><li>Handle patient registration, admission, and discharge processes.</li><li>Manage phone calls, inquiries, and appointment scheduling.</li></ul>2. Patient Care Coordination<ul><li>Guide patients and attendants about hospital facilities, packages, and services.</li><li>Coordinate with doctors, nurses, and other departments to ensure seamless service.</li><li>Provide timely updates to families regarding patient status when required.</li></ul>3. Billing &amp; Documentation<ul><li>Support in billing, payment collection, and insurance-related documentation.</li><li>Maintain patient records accurately.</li><li>Assist in preparing admission/discharge summaries (in coordination with medical staff).</li></ul>4. Customer Service &amp; Feedback<ul><li>Address patient/attendant concerns and escalate issues to higher authorities if needed.</li><li>Collect patient feedback and ensure continuous service improvement.</li><li>Provide empathetic and supportive interaction with maternity patients and families.</li></ul>5. Administrative Support<ul><li>Maintain front office cleanliness and professional environment.</li><li>Ensure availability of admission forms, brochures, and information materials.</li><li>Assist in hospital events, health camps, and awareness programs.</li></ul>Qualifications &amp; Requirements:<ul><li>Graduate in any discipline (Hospital Administration/Healthcare preferred).</li><li>Prior experience in healthcare/hospital front office preferred (maternity hospital experience is an added advantage).</li><li>Strong communication skills (English, Tamil/Hindi/regional languages).</li><li>Basic computer knowledge (MS Office, Hospital Management Software).</li><li>Pleasant personality with empathy and patience to handle maternity cases.</li></ul>Key Skills:<ul><li>Patient Relationship Management</li><li>Communication &amp; Interpersonal Skills</li><li>Front Office &amp; Billing Operations</li><li>Multitasking &amp; Time Management</li><li>Problem-Solving &amp; Conflict Handling</li></ul>Job Types: Full-time, PermanentPay: &#8377;18,000.00 - &#8377;25,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Language:<ul><li>Hindi (Required)</li><li>English (Preferred)</li></ul>Work Location: In person

Customer Care Executive

Trustbend Logistics

<div>At Trustbend Packers &amp; Movers, we prioritize customer satisfaction by delivering seamless relocation services with efficiency and care. To further enhance our customer experience, we are looking for a dedicated and professional Customer Care Executive to join our team in Dubai. This role is ideal for individuals with excellent communication skills and a passion for solving customer queries effectively.

 Key Responsibilities:
<ul>
<li>Handle incoming calls, emails, and customer inquiries promptly and professionally.</li>
<li>Provide detailed information about company services, pricing, and processes.</li>
<li>Coordinate with operations and logistics teams to ensure timely service delivery.</li>
<li>Manage customer complaints and resolve issues with efficiency and empathy.</li>
<li>Maintain accurate customer records and update the database regularly.</li>
<li>Follow up with customers to ensure satisfaction after services are completed.</li>
<li>Support in building long-term relationships with clients by offering excellent service.</li>
<li>Prepare daily, weekly, and monthly reports on customer interactions.</li>
</ul>
 Requirements:
<ul>
<li>Previous experience as a Customer Care Executive or in a similar customer service role.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Ability to multitask and handle customer issues calmly under pressure.</li>
<li>Proficiency in MS Office and customer management systems.</li>
<li>Fluency in English; knowledge of additional languages is an advantage.</li>
<li>High school diploma or higher education qualification.</li>
</ul>
Joining Trustbend Packers &amp; Movers in Dubai as a Customer Care Executive gives you the opportunity to build lasting customer relationships while supporting a reputable logistics and relocation company. If you are enthusiastic about delivering top-quality customer service, we encourage you to apply and grow with us.</div>

ASK Development

Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirement:Minimum Graduation or IntermediateEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs37,000.00 - Rs45,000.00 per monthWork Location: On the road

ASK Development pvt Limited

Pay: Rs45,000.00 - Rs55,000.00 per monthJob description:Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirement:Minimum GraduationExperience:06 Months experience in (CSR)Job Type: Full-timePay: Rs37,000.00 - Rs45,000.00 per monthJob Type: Full-timePay: Rs37,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Do you experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Karachi(Required)</li></ul>Work Location: On the roadJob Type: Full-timePay: Rs37,000.00 - Rs55,000.00 per monthWork Location: On the roadJob Type: Full-timeApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Location:<ul><li>Karachi(Required)</li></ul>Work Location: On the roadJob Type: Full-timeLocation:<ul><li>Karachi (Required)</li></ul>Work Location: On the roadJob Type: Full-timePay: Rs37,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: On the road

SK Translines Pvt. ltd

Job Description &ndash; Customer Care ExecutiveCompany: S.K. Translines Pvt. Ltd. Location: Jalgaon, Maharashtra Salary: &#8377;8,000 &ndash; &#8377;12,000 per month Experience: 0&ndash;1 years (Freshers with good communication skills may apply)About the RoleAs a Customer Care Executive at S.K. Translines, you will be the first point of contact for our customers. Your role is to provide accurate information, resolve queries, and ensure a smooth customer experience. You will also support operational teams by coordinating with clients and ensuring timely communication.Key Responsibilities<ul><li>Handle inbound and outbound calls, WhatsApp, and email inquiries from customers.</li><li>Provide information about shipments, delivery schedules, and company services.</li><li>Register customer complaints/issues and ensure quick resolution.</li><li>Coordinate with operations, accounts, and logistics teams for updates.</li><li>Maintain daily call logs, feedback, and issue tracking in company records.</li><li>Build positive customer relationships with polite and professional communication.</li><li>Follow up with customers until their issue/query is fully resolved.</li><li>Assist in customer retention by ensuring satisfaction and timely support.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum 12th pass / Graduate preferred.</li><li>Strong communication skills in Hindi, Marathi, and basic English.</li><li>Good telephone etiquette and problem-solving attitude.</li><li>Basic knowledge of MS Office / WhatsApp / Email handling.</li><li>Ability to multitask and work in a team environment.</li><li>Previous experience in logistics, transport, or customer service will be an advantage.</li></ul>Job Type: Full-timePay: &#8377;8,000.00 - &#8377;12,000.00 per monthWork Location: In person

The Wyth Corporation 

Job description:Job Description:We are looking for a dynamic and customer-focused Customer Care Executive to join our e-commerce team, specializing in men&rsquo;s and women&rsquo;s footwear. The ideal candidate will be responsible for handling customer queries, resolving complaints, and ensuring an excellent shopping experience for our customers.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, and social media.</li><li>Assist customers with order placement, payment issues, tracking, and returns/exchanges.</li><li>Resolve customer complaints in a professional and timely manner.</li><li>Maintain a record of customer interactions and transactions for future reference.</li><li>Provide product information and recommendations to customers.</li><li>Work closely with the logistics and operations team to ensure timely order fulfillment.</li><li>Gather customer feedback and share insights with the management team for service improvement.</li></ul>Requirements:<ul><li>Previous experience in customer service, preferably in e-commerce or retail.</li><li>Strong communication and problem-solving skills.</li><li>Familiarity with CRM tools and e-commerce platforms.</li><li>Ability to handle a high volume of customer queries efficiently.</li><li>A customer-centric approach with a positive attitude.</li><li>Basic knowledge of footwear brands, materials, and styles is a plus.</li></ul>Perks &amp; Benefits:<ul><li>Competitive salary</li><li>Employee discounts on footwear.</li><li>Career growth opportunities.</li></ul>If you are passionate about customer service and eager to work in a fast-paced e-commerce environment, apply now!Job Types: Full-time, PermanentPay: &#8377;30,000.00 - &#8377;40,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In personSpeak with the employer +91 9896797855

kollaraenterprises.com

Company: Linen Trail (Fashion E-commerce Brand) | LinenTrail.comLocation: Ayyanthole, ThrissurGender : Male staff preferredRequirement : Located within 10km to Ayyanthole, ThrissurResponsibilities:<ul><li>Provide exceptional customer support through channels such as Phone, WhatsApp, Email, and chat.</li><li>Handle inquiries, complaints, and concerns in a calm, empathetic, and professional manner.</li><li>Coordinate with the Logistics Team:Work closely with the logistics team to ensure timely dispatch of orders.</li></ul>Monitor and track shipments, providing customers with up-to-date information on their order status. Assist in resolving any shipping or delivery issues in coordination with the logistics team.<ul><li>Maintain detailed records of customer interactions, process customer accounts, and manage customer feedback.</li><li>Work closely with other team members to ensure a seamless customer experience.</li></ul>Required Skills and Qualities:Multilingual Skills:Must be fluent in Hindi and English. Knowledge of Tamil and Telugu is highly desirable.Communication Skills:Written Communication: Ability to articulate thoughts clearly and professionally in emails and written messages. Verbal Communication: Ability to speak clearly and empathetically with customers via phone or voice messages. Listening Skills: Must actively listen to understand customer issues and respond appropriately.Technical Proficiency:Familiarity with WhatsApp, email platforms, and other related communication tools. Basic understanding of CRM systems would be a plus.Problem-Solving Abilities:Ability to identify, assess, and resolve customer issues promptly and effectively.Mature and Calm Personality:Must remain composed under pressure and demonstrate empathy and patience with customers. Should display a positive attitude and a commitment to excellent customer service.Teamwork:Ability to work well in a collaborative environment and coordinate with other departments as needed.Understanding of Linen Trail's Products:Knowledge of Linen Trail's pure linen clothing line, or the ability to quickly learn the details, to accurately address customer inquiries.Experience:Previous customer support or related experience preferred, but not mandatory.Education:A high school diploma or equivalent; a bachelor's degree in a relevant field is a plus.Qualifications:<ul><li>Strong communication skills, both written and verbal.</li><li>Ability to multi-task and prioritize effectively.</li><li>Excellent problem-solving and interpersonal skills.</li><li>Previous experience in customer service, sales, or e-commerce is a plus.</li><li>Ability to work in a fast-paced environment and handle stressful situations.</li><li>Strong computer skills and proficient in using WhatsApp, email, and Microsoft Office.</li><li>Ability to work flexible hours, including weekends and holidays if necessary.</li></ul>If you are passionate about providing exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply for this position.Job Type: Full-timePay: &#8377;15,000.00 - &#8377;20,000.00 per monthBenefits:<ul><li>Health insurance</li></ul>Ability to commute/relocate:<ul><li>Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Higher Secondary(12th Pass) (Required)</li></ul>Experience:<ul><li>total work: 1 year (Preferred)</li><li>Customer service: 1 year (Preferred)</li></ul>Language:<ul><li>Hindi (Required)</li><li>English (Required)</li></ul>Work Location: In person

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Customer Care Executive

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