customer care executive

AL Rawabi group of companies

<p><b>Job Title:</b> Customer Care Executive</p><p>The Customer Care Executive is responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction through professional and timely support.</p><p><b>Key Responsibilities</b></p><ul><li>Handle incoming calls, WhatsApp messages, emails, and walk-in customer queries.</li><li>Provide accurate information about products, services, promotions, and policies.</li><li>Resolve customer complaints efficiently and escalate complex issues when required.</li><li>Maintain proper records of customer interactions and follow up on pending cases.</li><li>Coordinate with sales, operations, and warehouse teams to resolve customer issues.</li><li>Process returns, exchanges, and service requests as per company policy.</li><li>Maintain a positive, empathetic, and professional attitude toward customers.</li><li>Meet service KPIs such as response time, resolution time, and customer satisfaction.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree or Diploma (preferred).</li><li>1&ndash;2 years of experience in customer service or call center (retail experience preferred).</li><li>Strong communication and interpersonal skills.</li><li>Ability to handle difficult customers professionally.</li><li>Basic computer knowledge (MS Office, CRM systems).</li><li>Ability to work in shifts if required.</li></ul><p><b>Key Skills</b></p><ul><li>Communication &amp; Listening</li><li>Problem Solving</li><li>Patience &amp; Empathy</li><li>Time Management</li><li>Team Coordination</li></ul><p>Job Types: Full-time, Permanent</p><p>Experience:</p><ul><li>Customer service: 1 year (Required)</li></ul><p>Language:</p><ul><li>Bangla (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul><p>Work Location: In person</p>

Customer care executive

HRPSP - Your Strategic HR Partner

<p><b>ob Opportunity: Customer Care Executive (Premium Category)</b></p><p><b>Locations:</b> Islamabad</p><p>We&rsquo;re hiring energetic and customer-focused individuals to join our <b>Premium Customer Care Team</b>! If you&rsquo;re passionate about providing exceptional service and growing your career &mdash; this is your chance!</p><p><b>Position:</b> Customer Care Executive<br/><b>Job Type:</b> Full-time</p><p><b>Compensation &amp; Benefits:</b></p><ul><li>Base Salary: <b>PKR 45,000</b></li><li>Incentives: <b>Up to PKR 15,000</b> (based on performance)</li><li><b>Medical Insurance</b> &ndash; Comprehensive health coverage</li><li><b>Free Home Internet &amp; Smart TV Facilities</b></li><li><b>Work-from-Home Option</b> (based on eligibility/performance)</li></ul><p><b>Requirements:</b></p><ul><li>Education: Minimum <b>Intermediate</b> (bachelor&rsquo;s preferred)</li><li>Experience: <b>6 months &ndash; 2 years</b> in a call center (International experience preferred)</li><li>Age Limit: <b>18&ndash;35 years</b></li><li>Language: <b>Fluent English</b> (spoken &amp; written)</li><li>Excellent communication, problem-solving, and interpersonal skills</li></ul><p><b>Responsibilities:</b></p><ul><li>Handle inbound/outbound customer calls professionally</li><li>Provide online support and resolve customer inquiries</li><li>Follow up on service requests and coordinate with the operations team</li><li>Assist in sales lead generation and service verification</li></ul><p><b>Shift Timings:</b></p><ul><li>Rotational (Morning, Evening, Night)</li></ul><p>Job Type: Full-time</p><p>Pay: Rs45,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

Customer Care Executive (Premium Category)

The First Group

<div>Overview:
<div>
Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&amp;B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.</div><div></div><div><br>
We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.</div><div></div><p><br>
To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales &amp; marketing tools, a state of the art showroom featuring Dubai&rsquo;s only virtual helicopter tour and endorsements from a number of international sporting celebrities.</p>
Job Description:
<h3 class="jobSectionHeader"><b>Job Purpose:</b></h3><div>
To provide exceptional customer support and service by handling client inquiries, resolving issues, and ensuring a positive customer experience. The role may also involve light outbound calling for follow-ups and client engagement.</div><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><ul><li><div>
Handle inbound and outbound calls in a professional manner.</div></li><li><div>
Respond to customer inquiries via phone, email, or other communication channels.</div></li><li><div>
Resolve customer complaints and escalate issues when necessary.</div></li><li><div>
Provide accurate information regarding services, offers, and company updates.</div></li><li><div>
Maintain detailed and accurate records of interactions in the system.</div></li><li><div>
Coordinate with internal teams to ensure timely resolution of customer requests.</div></li><li><div>
Support customer retention initiatives and contribute to enhancing client satisfaction.</div></li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
UAE National wit Family Book.</div></li><li><div>
Strong communication skills in English and Arabic.</div></li><li><div>
Previous experience in customer service, call center, or administrative roles is preferred.</div></li><li><div>
Ability to multitask, manage time effectively, and work independently.</div></li><li><div>
Tech-savvy with basic computer and CRM knowledge.</div></li></ul></div>

Customer Care Executive (UAE National - Remote Working)

Gulf Overseas HR Consultancy

<p>We are looking for a <b>Customer Care Executive</b> for our hypermarket. The candidate will handle customer inquiries, provide assistance, and ensure a positive shopping experience.</p><p><b>Key Responsibilities:</b></p><ul><li>Assist customers with inquiries and complaints</li><li>Provide information about products, offers, and services</li><li>Handle billing or service desk support if required</li><li>Maintain a friendly and professional approach</li></ul><p><b>Requirements:</b></p><ul><li>Good communication skills</li><li>Customer-friendly attitude</li><li>Problem-solving skills</li><li>Experience preferred</li></ul><p><b>Benefits:</b></p><ul><li>Accommodation provided</li><li>Transportation provided</li><li>Medical insurance</li></ul><p><b>Contact:</b> 71388442</p><p>Work Location: In person</p>

CUSTOMER CARE

eClerx

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
 <br/>
 <br/>
 Key Responsibilities:
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 <ul>
  <li>
   Answering incoming calls from customers in a professional and courteous manner.
  </li>
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   Listening actively to customers and asking probing questions to fully understand their needs and concerns.
  </li>
  <li>
   Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
  </li>
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   Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
  </li>
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   Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
  </li>
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   Meeting or exceeding individual and team sales targets.
  </li>
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   Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
   <br/>
   <br/>
  </li>
 </ul>
 Requirements:
 <br/>
 <br/>
 <ul>
  <li>
   Excellent verbal and written communication skills in English.
  </li>
  <li>
   Previous experience in a customer service and sales role, preferably in a call center environment.
  </li>
  <li>
   Ability to multitask, prioritize, and manage time effectively.
  </li>
  <li>
   Strong problem-solving skills and the ability to think on your feet.
  </li>
  <li>
   Comfortable working in a fast-paced environment.
  </li>
  <li>
   Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
  </li>
  <li>
   Familiarity with basic computer skills and knowledge of CRM systems.
   <br/>
   <br/>
  </li>
 </ul>
 Education:
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor's degree in any field is preferred.
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  </li>
 </ul>
 If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
</div>


Analyst

Xynomics

<p>HPH International is Hiring: Customer Support Executive</p><p>Are you passionate about helping others and delivering exceptional customer service?</p><p>Join our dynamic team as a Customer Support Executive and grow your career with us!</p><p>Location: Karachi</p><p>Job Type: Full-time</p><p>Experience: 2 to 3 years</p><p>Key Responsibilities:</p><p>Handle customer inquiries via phone, email, and chat</p><p>Provide accurate information and resolve customer issues efficiently</p><p>Maintain records of customer interactions</p><p>Collaborate with internal teams for timely issue resolution</p><p>Requirements:</p><p>Excellent communication skills (verbal &amp; written)</p><p>Strong problem-solving abilities</p><p>Proficiency in MS Office and computer skills</p><p>Positive attitude and team spirit</p><p>What We Offer:</p><p>Friendly and professional work environment</p><p>Career growth opportunities</p><p>Competitive salary and performance-based Increment</p><p>Apply now at: Careers@hospicaresystems.com</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Female Customer Support Executive

Allure SEO & BPO Services

<p>Job description:</p><p><b>Allure Outsource</b> www.allureoutsource.com is a US based IT firm with it branch office in Islamabad. We work on a number of in-bound customer support projects. Currently, we are hiring Customer Support Executive for multiple positions in different projects.</p><p>Responsibilities of a Customer Support Executive</p><ul><li>Manage large amounts of incoming phone calls</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li></ul><p>Qualifications:</p><ul><li>Proven customer support experience or experience as a Customer Support.</li><li>Strong phone contact handling skills and active listening.</li><li>Familiarity with CRM systems and practices.</li><li>Customer orientation and ability to adapt/respond to different types of characters.</li><li>Excellent communication and presentation skills.</li><li>Ability to multi-task, prioritize, and manage time effectively.</li><li>At least 1 - 3 years' of relevant work experience.</li><li>Excellent phone etiquette and excellent verbal, written, and interpersonal skills.</li><li>Ability to multi-task, organize, and prioritize work.</li><li>Ability to commute to Phase-4, Bahria Town, Rawalpindi.</li></ul><p>Applicants must be willing to work in rotational shifts and must be able to commute to Bahria Town, Phase-4, Rawalpindi</p><p>Job Type: Full-time</p><p>Work Location: In person</p><p>Job Type: Full-time</p><p>Pay: Rs35,000.00 - Rs70,000.00 per month</p><p>Work Location: In person</p>

Customer Services Representative (CSR)

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