customer care executive

Kazamer

<div><ul><li>Full Time</li>
<li>Dubai</li><br>
</ul><div><div><div><div><div><p>Kazamer Tax Consultant is looking for a friendly and customer-focused <b>Customer Care Executive</b> to join its team in <b>Dubai</b>. This role is ideal for individuals who enjoy interacting with clients, providing accurate information, and ensuring a positive service experience while supporting the company&rsquo;s professional consultancy services.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Handle client inquiries through phone calls, emails, and in-person interactions.</li>
<li>Provide clear information about services, processes, and documentation requirements.</li>
<li>Resolve customer concerns and complaints in a timely and professional manner.</li>
<li>Maintain accurate records of client interactions and follow-ups.</li>
<li>Coordinate with internal departments to ensure smooth service delivery.</li>
<li>Assist in scheduling appointments and managing client requests.</li>
<li>Ensure high levels of customer satisfaction and service quality.</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>Bachelor&rsquo;s degree or relevant diploma preferred.</li>
<li>Previous experience in customer service or a similar role is an advantage.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Ability to handle multiple tasks and work under pressure.</li>
<li>Proficiency in MS Office and basic computer applications.</li>
</ul>
<p>The <b>Customer Care Executive</b> position at Kazamer Tax Consultant in <b>Dubai</b> offers an excellent opportunity to work in a professional environment focused on client satisfaction and service excellence. This role is well suited for individuals who are proactive, courteous, and committed to delivering a high standard of customer support.</p></div></div></div></div></div></div><p></p>

Customer Care Executive

Zahr Freighters

<div><p>Zahr Freighters, a leading logistics and freight solutions provider in <b>Dubai</b>, is seeking a friendly and professional <b>Customer Care Executive</b> to join our team. This role is ideal for someone who enjoys assisting clients, resolving inquiries, and ensuring a positive customer experience in a fast-paced logistics environment.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Serve as the first point of contact for clients via phone, email, and in-person inquiries</li>
<li>Address customer queries, complaints, and feedback in a timely and professional manner</li>
<li>Maintain accurate records of customer interactions and transactions</li>
<li>Coordinate with internal teams, including logistics and operations, to resolve issues</li>
<li>Provide updates to clients regarding shipment status and delivery schedules</li>
<li>Assist in preparing reports and analyzing customer feedback to improve services</li>
<li>Promote company services and ensure customer satisfaction at all times</li>
<li>Follow up on pending requests and ensure resolution within company timelines</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Communication, or a related field</li>
<li>1&ndash;3 years of experience in customer service, preferably in logistics or transportation</li>
<li>Excellent verbal and written communication skills in English; knowledge of Arabic is a plus</li>
<li>Strong problem-solving and interpersonal skills</li>
<li>Proficiency in Microsoft Office and customer management software</li>
<li>Ability to work in a fast-paced environment and handle multiple tasks</li>
<li>Friendly, professional, and client-focused attitude</li>
</ul>
<p>At <b>Zahr Freighters</b>, we believe exceptional customer service is key to building lasting relationships and client trust. As a <b>Customer Care Executive</b> in Dubai, you will play a vital role in ensuring smooth communication, resolving client issues, and enhancing overall customer satisfaction. If you are passionate about helping clients and delivering excellence, we invite you to join our team.</p></div>

Al Abdulghani Motors

<p></p><div><div><div><div><div><b>Date: </b>Dec 30, 2025
</div></div></div></div><div><div><div><div><b>Location:
</b>Doha
</div></div></div></div><div><div><div><div><b>Company: </b>Al Abdulghani Motors
</div></div></div></div><div><div><div><div><b>Job Requisition ID: </b>1088
</div></div></div></div><div><div><div><div><div><div><div><div><b>Job Purpose</b></div>
</div><div><div>
The Customer Care Executive is responsible for addressing customer complaints across multiple channels. The role involves investigating issues, coordinating with relevant internal departments for resolution, and timely communication with customers. Additionally, the position includes following up on low-score survey responses to recover customer satisfaction and contribute to process improvement. The Customer Care Executive plays a key role in enhancing customer experience and supporting the organization&rsquo;s commitment to service excellence.</div></div></div><div><div><div><b>
Principal Accountabilities</b></div>
</div><div><div>
1. Complaint Handling</div>
<div>
Receive and manage customer complaints through various channels, including phone, email, chat, and social media.</div>
<div>
Investigate issues thoroughly and coordinate with relevant departments (Service, Sales, Parts, etc.) to ensure timely resolution.</div>
<div>
Maintain professional, empathetic, and solution-oriented communication with customers throughout the complaint process.</div>
<div>
2. Survey Follow-up &amp; Service Recovery</div>
<div>
Contact customers who provided low survey scores to understand the reason for dissatisfaction.</div>
<div>
Take corrective action or escalate cases to ensure recovery and improvement of customerexperience.</div>
<div>
Document all feedback and follow-up outcomes accurately in the CRM or complaintmanagement system.</div>
<div>
3. Documentation &amp; Reporting</div>
<div>
Log all customer interactions, complaints, and recovery actions in the system with complete and accurate details.</div>
<div>
Assist in preparing reports on complaint trends, survey results, and recovery performance.</div>
<div>
4. Coordination &amp; Communication</div>
<div>
Collaborate with internal departments to resolve customer concerns effectively and within agreed service levels.</div>
<div>
Ensure regular updates are provided to customers on the progress of their complaints or cases.</div>
<div>
5. Continuous Improvement &amp; Customer Experience</div>
<div>
Contribute ideas and feedback to improve complaint handling and recovery processes.</div>
<div>
Demonstrate a customer-first attitude and maintain a high level of professionalism in all interactions.</div></div></div><div><div><div><b>
Required Qualifications</b></div>
</div><div><ul><li>Diploma/Bachelor Degree in a relevant field of study</li>
<li>3+ years of experience out of which at least 1 year needs to be within Customer Care</li>
<li>Vehicles Technical knowledge is an advantage</li>
<li>Excellent customer handling / soft skills</li></ul></div></div></div></div></div></div></div></div><p></p>

BUILDING DOCTOR

<p>Company Overview</p><p>Building Doctor is a leading construction chemical company dedicated to providing innovative solutions for the construction industry. With a commitment to quality, sustainability, and excellence, we specialize in developing and manufacturing cutting-edge construction chemicals that enhance the durability, strength, and performance of structures. As we continue to grow, we are seeking a skilled and motivated Civil Engineer to join our dynamic team.</p><p>Position: Customer care executive</p><p>Location: Mayiladuthurai</p><p>Position Overview</p><p>As a Customer Care Executive, you will be the first point of contact for our customers, handling inbound inquiries via phone, email, chat, or social media. You will be responsible for addressing customer issues, resolving complaints, providing product/service information, and ensuring customer satisfaction. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to handle challenging situations with professionalism and empathy.</p><p>Key Responsibilities</p><p>- Respond promptly to customer inquiries via phone, email, chat, or social media, providing accurate and helpful information.</p><p>- Listen attentively to customer concerns, complaints, and feedback, empathizing with their perspective and demonstrating a genuine desire to resolve their issues.</p><p>- Identify and assess customer needs, recommending appropriate solutions, products, or services to meet their requirements.</p><p>- Handle customer complaints and escalations effectively, taking ownership of the issue and working towards a resolution in a timely manner.</p><p>- Coordinate with internal teams, including sales, technical support, and operations, to address customer issues and ensure timely resolution.</p><p>- Maintain detailed records of customer interactions, transactions, inquiries, and complaints in CRM system, ensuring accurate documentation and follow-up.</p><p>- Follow company policies and procedures for customer care and service delivery, adhering to quality standards and service level agreements.</p><p>- Stay informed about company products, services, promotions, and policies to provide accurate and up-to-date information to customers.</p><p>- Continuously seek opportunities to improve customer satisfaction and service delivery processes, providing feedback and suggestions for improvement.</p><p>Qualifications</p><p>- High school diploma or equivalent; bachelor's degree preferred.</p><p>- Proven experience in customer service, call center, or related field.</p><p>- Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse customers and team members.</p><p>- Strong problem-solving and decision-making abilities, with a focus on finding solutions and achieving customer satisfaction.</p><p>- Empathetic and patient demeanor, with the ability to remain calm and composed under pressure.</p><p>- Ability to multitask and prioritize tasks in a fast-paced environment, while maintaining attention to detail and accuracy.</p><p>- Proficiency in computer applications and CRM systems, with the ability to learn new software and technology platforms quickly.</p><p>- Flexibility to work shifts, including evenings, weekends, and holidays, as needed.</p><p>- Previous experience in a customer care or call center environment preferred.</p><p>Benefits</p><p>- Competitive salary</p><p>- Health, dental, and vision insurance</p><p>- Training and professional development opportunities</p><p>- Opportunities for career growth and advancement within the company</p><p>Job Type: Full-time</p><p>Pay: ₹25,000.00 - ₹35,000.00 per month</p><p>Benefits:</p><ul><li>Health insurance</li><li>Provident Fund</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Sales: 1 year (Preferred)</li><li>total work: 1 year (Preferred)</li><li>Marketing: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English (Preferred)</li></ul><p>Work Location: In person</p>

The Prafazos Company

<p><b>Job Summary:</b></p><p>The Customer Support Executive will be responsible for delivering a smooth and exceptional shopping experience to customers by responding to queries, resolving issues, and coordinating with internal teams. The role demands strong communication skills, familiarity with online shopping processes, and the ability to handle both pre- and post-order support.<br/>Total Years Experience: 1 to 2 Years<br/>Notice period: Immediate to 30Days</p><p><b>Job Description:</b></p><p><b>Customer Interaction</b></p><ul><li>Handle customer inquiries through phone, email, chat, WhatsApp, and social media.</li><li>Assist customers with order placement, product details, delivery timelines, returns, and refunds.</li><li>Guide customers through website/app navigation, payment issues, and account-related queries.</li></ul><p><b>Issue Resolution</b></p><ul><li>Resolve order-related concerns such as delayed delivery, damaged/incorrect items, missing products, or payment failures.</li><li>Coordinate with logistics, warehouse, seller support, and operations teams for timely issue resolution.</li><li>Escalate critical or unresolved cases to the senior support team or team lead.</li></ul><p><b>Operations &amp; Documentation</b></p><ul><li>Maintain accurate records of customer interactions</li><li>Track open cases to ensure quick and satisfactory closure.</li><li>Update FAQs and contribute to knowledge-base improvements.</li></ul><p><b>Customer Satisfaction</b></p><ul><li>Ensure high customer satisfaction scores by delivering empathetic, accurate, and solution-oriented responses.</li><li>Follow SOPs to maintain quality and consistency of service.</li><li>Identify recurring issues and share insights for improving processes, product listings, or customer experience.</li></ul><p><b>Required Skills &amp; Qualifications:</b></p><p>Excellent written and verbal communication skills.<br/><b>Hindi Preferable </b></p><p>Customer-first mind-set.</p><p>Empathy and patience.</p><p>Strong problem-solving abilities and customer-handling skills.</p><p>Basic understanding of e-commerce order flow, payments, and logistics.</p><p>Bachelor&rsquo;s degree in any field.</p><p>Job Types: Full-time, Permanent</p><p>Pay: ₹20,000.00 - ₹23,000.00 per month</p><p>Benefits:</p><ul><li>Leave encashment</li></ul><p>Work Location: In person</p>

Mars BPO

<p><b>Job Description:</b><br/>We are looking for dedicated and customer-focused Customer Care Executives to join our call center team. In this role, you will interact with customers through inbound and outbound calls, provide accurate information, resolve concerns, and ensure a positive customer experience. This opportunity is ideal for both freshers and experienced candidates seeking growth in a professional call center environment.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle customer calls in a professional and courteous manner.</li><li>Provide clear information about products and services.</li><li>Respond to customer inquiries and resolve issues efficiently.</li><li>Support lead generation and basic sales activities when required.</li><li>Maintain accurate records of customer interactions and follow-ups.</li><li>Work closely with the team to achieve daily and monthly targets.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum education: Intermediate / Bachelor&rsquo;s degree preferred.</li><li>Good communication skills in [English/Local Language].</li><li>Customer-oriented attitude with problem-solving skills.</li><li>Ability to work in a fast-paced environment.</li><li>Basic computer knowledge (MS Office).</li><li>Call center experience is a plus, but freshers are encouraged to apply.</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary with performance-based incentives.</li><li>Professional and supportive work environment.</li><li>Career growth and advancement opportunities.</li><li>Training and continuous support.</li><li>Recognition and rewards for good performance.</li></ul><p><b>How to Apply:</b><br/>Interested candidates can apply on Indeed with their updated CV.</p><p><b>Office Address:</b><br/>2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, Karachi</p><p><b>WhatsApp Contact:</b><br/>0319-5002892</p><p>Job Types: Full-time, Fresher</p><p>Pay: Rs35,000.00 - Rs45,000.00 per month</p><p>Work Location: In person</p>

ethics group of companies

<p><b>Company:</b> Ethics Group<br/><b>Location</b>:Ethics Innovation Pvt Ltd. - Sugal logistic Park. Opposite GITM college, Tauru road, Bilaspur, Gurgaon, Haryana.</p><p><b>Salary: </b>12k inhand + lunch + pf + esi</p><p><b>Designation: </b>Assistant Customer Care Executive</p><p><b>Responsibilities:</b></p><ul><li>Handle retailer/customer queries related to orders through email.</li><li>Share order status and basic information with customers.</li><li>Coordinate with internal teams (warehouse, logistics, accounts) for issue resolution.</li><li>Assist in routing and follow-up of customer payments with the accounts team.</li><li>Maintain simple records of customer queries and order details.</li><li>Use <b>MS Excel, MS Word, and email</b> for daily operational work.</li></ul><p><b>Eligibility &amp; Skills:</b></p><ul><li><b>Experience: 0 to 1 year</b> (Freshers can apply).</li><li><b>Basic knowledge of MS Excel is mandatory.</b></li></ul><p><b>Mobile: 7984819502</b></p><p><b>mail: ishankumar.vankar@ethicsgroup.in</b></p><p>Job Types: Full-time, Permanent, Fresher</p><p>Pay: From ₹12,000.00 per month</p><p>Benefits:</p><ul><li>Food provided</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

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