customer care executive

Partywitty

Job Title: Customer Care Executive Location: Kaushambi, Ghaziabad Department: Customer Support / OperationsWe are looking for a Customer Care Executive to join our team and deliver exceptional service to our customers. You will be responsible for handling customer queries, resolving issues efficiently, and ensuring a seamless customer experience across all touchpoints.The ideal candidate is empathetic, solution-oriented, and passionate about maintaining strong customer relationships.Key Responsibilities:<ul><li>Handle incoming customer calls, emails, and chats promptly and professionally.</li><li>Resolve product or service-related inquiries, complaints, and requests efficiently.</li><li>Maintain accurate records of customer interactions and follow-ups in CRM systems.</li><li>Provide detailed information about products, services, and company policies.</li><li>Coordinate with internal teams (sales, technical support, logistics, etc.) to resolve complex cases.</li><li>Ensure customer satisfaction through timely communication and problem-solving.</li><li>Meet performance targets such as response time, resolution rate, and customer satisfaction score.</li><li>Collect feedback from customers and share insights with the management team.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in any discipline.</li><li>Excellent verbal and written communication skills in English (knowledge of regional languages is a plus).</li><li>Strong problem-solving abilities and attention to detail.</li><li>Proficiency in MS Office and CRM software.</li><li>Positive attitude, patience, and empathy while handling customer concerns.</li></ul>Preferred Skills:<ul><li>Experience in hospitality, e-commerce, or service-based industries.</li><li>Ability to multitask and work under pressure in a fast-paced environment.</li><li>Team player with a customer-first mindset.</li></ul>Benefits:<ul><li>Competitive salary and performance-based incentives.</li><li>Opportunities for career growth and training.</li><li>Supportive and collaborative work environment.</li></ul>Job Types: Full-time, Permanent, FresherPay: &#8377;8,000.00 - &#8377;12,000.00 per monthWork Location: In person

Customer Care Executive

ANNY Lifestyle

We're Hiring: Customer Care Executive II Female Preferred onlyLocation: Gurugram |Experience: 1-3 Years |Industry: Fashion &amp; LifestyleAbout ANNY:ANNY is a modern, fashion-forward brand redefining luxury in India. Were disrupting the market with globally inspired, premium-quality collections that are both trendy and affordable filling the massive gap between low-quality products and overpriced designer wear. From everyday essentials to statement outfits, were the go-to destination for women who dress to express themselves.Role:We are looking for a Customer Care Executive to be the voice of ANNY and deliver an exceptional customer experience at every touchpoint. This role requires strong communication skills, empathy, and a problem-solving mindset to handle queries, resolve complaints, and ensure a smooth post-purchase journey for our customers.What You'll do:- Respond promptly to customer queries via email, WhatsApp, calls, and social media DMs.- Manage order tracking, returns, exchanges, and refund processes in line with company policies.- Provide accurate product and order information to assist customers in making purchase decisions.- Record and escalate unresolved issues to the concerned departments for timely resolution.- Coordinate with logistics partners to ensure on-time deliveries and returns.- Share customer insights and feedback with the team to improve processes and product experience.Who You Are:- Female candidate with 1 - 3 years' experience in customer service, preferably in e-commerce or fashion retail.- Excellent verbal and written communication skills in English &amp; Hindi.- Strong problem-solving ability with a customer-first approach.- Familiarity with CRM tools, order management systems, and MS Excel/Google Sheets.- Patient, empathetic, and able to handle challenging situations calmly.- Ability to thrive in a fast-paced, creative environment.Job Type: Full-timePay: &#8377;25,000.00 - &#8377;30,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

ASK Development

Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirement:Minimum Graduation or IntermediateLocation : Islamabad (Required)Work Location: In personJob Type: Full-timePay: Rs37,000.00 - Rs45,000.00 per monthLocation:<ul><li>Islamabad (Required)</li></ul>Work Location: On the road

Confidential Careers

<div>
 
 We are seeking a dedicated, empathetic, and customer-focused
 
 Customer Care Executive (With Family Book)
 
 to join our team. In this role, you will be the voice of our brand&mdash;providing exceptional service and support to our clients and customers across various communication channels. The ideal candidate has a passion for helping others, thrives in a fast-paced environment, and is committed to delivering solutions with a smile.
 
 
 
 
 
 As a Customer Care Executive, you will handle inquiries, resolve complaints, and ensure every customer interaction is a positive one. You&rsquo;ll also have the opportunity to build relationships and contribute directly to customer satisfaction and retention.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Respond promptly to customer inquiries via phone, email, live chat, or in person
 </li>
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 Provide accurate, valid, and complete information by using the right tools and resources
 </li>
 <li>
 Handle customer concerns and complaints with empathy, professionalism, and efficiency
 </li>
 <li>
 Follow up on customer interactions to ensure satisfaction and resolution
 </li>
 <li>
 Maintain records of customer interactions, transactions, feedback, and actions taken
 </li>
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 Collaborate with internal departments to find solutions and improve customer service processes
 </li>
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 Identify and escalate priority issues to the appropriate channels
 </li>
 <li>
 Continuously strive to improve service quality and customer experience
 </li>
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 Stay updated on company products, services, promotions, and procedures
 </li>
 <li>
 Meet individual and team performance goals for service level, quality, and productivity
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor degree in communications, business, or related field
 </li>
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 2 to 4 years of experience in customer service or client support role
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 Excellent verbal and written communication skills
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 Strong problem-solving skills with a solution-oriented approach
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 Patience and ability to handle difficult or emotional customers with professionalism
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 Strong multitasking, time management, and organizational abilities
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 Proficiency in using customer service software, CRMs, and Microsoft Office
 </li>
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 Ability to work independently and as part of a team in a dynamic environment
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 Positive attitude, willingness to learn, and a customer-first mindset
 </li>
 </ul>
 
 
</div>

Anny

Job descriptionWere Hiring: Customer Care Executive II Female Preferred onlyLocation : Gurugram |Experience: 1-3 Years |Industry : Fashion &amp; LifestyleQualification-Graduate About ANNY :ANNY is a modern, fashion-forward brand redefining luxury in India. Were disrupting the market with globally inspired, premium-quality collections that are both trendy and affordable filling the massive gap between low-quality products and overpriced designer wear. From everyday essentials to statement outfits, were the go-to destination for women who dress to express themselves.Role:We are looking for a Customer Care Executive to be the voice of ANNY and deliver an exceptional customer experience at every touchpoint. This role requires strong communication skills, empathy, and a problem-solving mindset to handle queries, resolve complaints, and ensure a smooth post-purchase journey for our customers.What You'll do:<ul><li>Respond promptly to customer queries via email, WhatsApp, calls, and social media DMs.</li><li>Manage order tracking, returns, exchanges, and refund processes in line with company policies.</li><li>Provide accurate product and order information to assist customers in making purchase decisions.</li><li>Record and escalate unresolved issues to the concerned departments for timely resolution.</li><li>Coordinate with logistics partners to ensure on-time deliveries and returns.</li><li>Share customer insights and feedback with the team to improve processes and product experience.</li></ul>Who You Are :<ul><li>Female candidate with 1 - 3 years experience in customer service, preferably in e-commerce or fashion retail.</li><li>Excellent verbal and written communication skills in English &amp; Hindi.</li><li>Strong problem-solving ability with a customer-first approach.</li><li>Familiarity with CRM tools, order management systems, and MS Excel/Google Sheets.</li><li>Patient, empathetic, and able to handle challenging situations calmly .</li><li>Ability to thrive in a fast-paced, creative environment.</li></ul>Job Type: Full-timePay: &#8377;20,000.00 - &#8377;30,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Paid sick time</li><li>Paid time off</li></ul>Work Location: In person

CK'S PRODUCTS

Job Description: Customer Care Executive &ndash; Food Industry (Techno-Sales)Location: Tripunithura Department: Sales and Customer Support Reports To: Marketing Manager / Sales HeadPosition OverviewWe are seeking a Customer Care Executive with a strong understanding of food ingredients and techno-sales processes. The ideal candidate will act as a key liaison between customers and the R&amp;D department, addressing client queries about ingredient applications, mixing procedures, and testing methods, while ensuring timely and accurate communication to enhance customer satisfaction and trust.Key Responsibilities&middot; Interact with customers to handle technical and non-technical inquiries regarding food ingredient usage, mixing procedures, and testing standards.&middot; Liaise with the R&amp;D department to obtain clarifications or test results related to client queries or product customization needs.&middot; Communicate technical information and R&amp;D feedback clearly and accurately to clients.&middot; Maintain records of all customer interactions, queries, and resolutions in CRM systems.&middot; Support the sales team by providing product recommendations based on customer requirements and technical data.&middot; Ensure follow-up with clients post-resolution to confirm satisfaction and maintain long-term relationships.&middot; Assist in preparing client feedback summaries and share insights with marketing and product development teams.&middot; Coordinate with production, quality, and logistics teams to ensure smooth order execution and on-time delivery.Required Skills and Qualifications&middot; Bachelor&rsquo;s degree in Food Technology, Food Science, or related discipline.&middot; 2&ndash;4 years of experience in customer support, sales coordination, or techno-commercial roles within the food ingredients or FMCG sector.&middot; Knowledge of food ingredients formulation, mixing ratios, and testing methodologies.&middot; Strong communication and interpersonal skills with the ability to explain technical data in customer-friendly terms.&middot; Familiarity with CRM tools, report preparation, and email correspondence.&middot; Excellent coordination skills between internal teams and clients.Preferred Qualities&middot; Customer-focused mindset with problem-solving ability.&middot; Ability to manage multiple client accounts and prioritize tasks efficiently.&middot; Strong teamwork and follow-up discipline.&middot; Interest in continuous learning about new ingredients, formulations, and applications.Job Types: Full-time, PermanentPay: &#8377;18,000.00 - &#8377;25,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Food provided</li><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Urbaine Consumer India Pvt. Ltd

Job Title: Customer Care ExecutiveCompany: Urbaine Consumer India Pvt. Ltd. (The Wellness Shop)Location: Indiranagar, BangaloreWebsite: www.thewellnessshop.inChannels: Email, Chat, Outbound CallsKey Responsibilities:<ul><li>Handle customer queries, orders, and complaints via email, chat, and calls.</li><li>Provide accurate product information and assist in purchase decisions.</li><li>Manage order tracking, returns, and exchanges.</li><li>Ensure timely issue resolution and follow-ups.</li><li>Share customer feedback to improve service quality.</li><li>Coordinate with sales and logistics teams for smooth operations.</li></ul>Requirements:<ul><li>2&ndash;3 years of customer service experience (e-commerce/retail preferred).</li><li>Excellent written and verbal communication.</li><li>Strong problem-solving and multitasking skills.</li><li>Proficient with CRM, chat, and email tools.</li><li>Patient, empathetic, and customer-focused.</li></ul>Benefits:<ul><li>Competitive salary.</li><li>Growth opportunities.</li><li>Positive and supportive work environment.</li></ul>Job Type: Full-timePay: &#8377;12,000.00 - &#8377;18,000.00 per monthWork Location: In person

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