customer care executive

Ambica Group

**Job Title:** Customer Care Executive**Location:** Apollo clinic , PA Shah road**Experience Required:** Minimum 2 years in a clinic, hospital, or healthcare customer service role**Job Summary:**We are seeking an experienced and compassionate Customer Care Executive to manage patient interactions, handle inquiries, and ensure smooth front-desk operations. The ideal candidate will have a strong background in clinic or healthcare services, excellent communication skills, and the ability to handle sensitive situations with empathy and professionalism.**Key Responsibilities:*** Greet patients and visitors in a warm, courteous manner* Handle patient inquiries via phone, email, and in-person* Manage appointment scheduling, confirmations, and follow-ups* Maintain and update patient records in the clinic management system* Guide patients through registration, billing, and payment processes* Coordinate with doctors, nurses, and other staff for smooth patient flow* Handle patient feedback, concerns, and escalate issues where necessary* Ensure the reception area is clean, organized, and welcoming* Maintain confidentiality of patient information at all times**Required Skills &amp; Qualifications:*** Minimum 2 years&rsquo; experience in a clinic, hospital, or healthcare customer service role* Strong verbal and written communication skills in English, Hindi, Bengali* Proficient in MS Office and clinic management software* Excellent interpersonal and problem-solving skills* Ability to multitask and work under pressure* Well-groomed and presentable appearance* Knowledge of basic medical terminology preferred**Work Schedule:**timings &ndash;Shifting duty**Education:*** Minimum Graduate in any discipline (preferably in Healthcare Administration or related field)**Salary Range:**To be specified based on experience and clinic policyJob Types: Full-time, PermanentPay: From &#8377;10,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul>Experience:<ul><li>Clinical customer support: 2 years (Required)</li></ul>Language:<ul><li>Hindi (Preferred)</li><li>English (Preferred)</li></ul>Shift availability:<ul><li>Day Shift (Preferred)</li></ul>Work Location: In person

Customer care executive

Chidiyaa Crafts

Role Overview: We are looking for a Customer Care Executive who will be the first point of contact for our customers. The role requires someone with excellent communication skills, a problem-solving attitude, and a customer-first mindset.Key Responsibilities:<ul><li>Handle inbound and outbound calls, emails, WhatsApp, and chat support to resolve customer queries.</li><li>Assist customers with order placement, product inquiries, size and fit guidance, shipping updates, and returns/exchanges.</li><li>Manage complaints professionally, ensuring timely resolutions and customer satisfaction.</li><li>Coordinate with internal teams (logistics, production, accounts) to resolve issues.</li><li>Maintain accurate records of customer interactions in CRM tools.</li><li>Follow up proactively to ensure smooth post-purchase experiences.</li><li>Provide product knowledge and styling assistance to customers when needed.</li><li>Suggest improvements in customer care processes based on feedback and recurring issues.</li></ul>Requirements:<ul><li>Graduate (any stream) with 0&ndash;2 years of customer service experience (freshers can also apply).</li><li>Strong verbal and written communication skills</li><li>Patience, empathy, and active listening skills.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Basic knowledge of e-commerce operations and social media platforms.</li></ul>What We Offer:<ul><li>Opportunity to work with a growing sustainable fashion brand.</li><li>Friendly, collaborative work culture.</li><li>Learning and growth opportunities in e-commerce and fashion retail.</li><li>Employee discounts on Chidiyaa products.</li></ul>Job Type: PermanentPay: &#8377;15,000.00 - &#8377;20,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Language:<ul><li>Hindi (Preferred)</li><li>English (Preferred)</li></ul>Work Location: In personSpeak with the employer +91 8605639896

Customer Care Executive

ASK Development pvt Limited

Pay: Rs45,000.00 - Rs55,000.00 per monthJob description:Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirement:Minimum GraduationExperience:06 Months experience in (CSR)Job Type: Full-timePay: Rs37,000.00 - Rs45,000.00 per monthJob Type: Full-timePay: Rs37,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Do you experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: On the roadJob Type: Full-timePay: Rs37,000.00 - Rs55,000.00 per monthWork Location: On the roadJob Type: Full-timeApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: On the roadJob Type: Full-timeLocation:<ul><li>Islamabad (Required)</li></ul>Work Location: On the roadJob Type: Full-timePay: Rs37,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: On the road

Sellyco promotions

We're looking for an energetic person to join our team as a Customer Service executive. You'll be the first person our customers talk to. Your job will be to answer their questions and help them with any problems so they feel good about our service.Freshers welcomeJob Profile:<ul><li>You'll talk to customers using phone, email, online chat, or social media. Always be friendly and helpful, and answer them quickly.</li><li>Listen to customer problems, figure out what's wrong, and help them fix it.</li><li>Give customers correct and full information about our products, services, and company rules.</li><li>Accurately document all customer interactions and resolutions in the CRM system.</li><li>Gather customer feedback and share insights with the team to help improve services and processes.</li></ul>Requirement<ul><li>0-2 years of experience in a customer-facing role</li><li>Excellent verbal and written communication skills in English</li><li>Basic computer literacy, including experience with email, web browsers, and Microsoft Office</li><li>You should be a friendly, patient person who understands others.</li><li>You should be able to think logically and solve basic problems.</li><li>Able to work in a busy environment and do a few things at once.</li><li>A hard worker who shows up on time and is dependable.</li></ul>What We Offer You<ul><li>Good pay and benefits.</li><li>Full training to teach you everything you need to know.</li><li>Chances to grow your career and move up in the company.</li><li>A friendly team that supports each other.</li><li>You'll get to help many different types of customers and do work that feels good.</li></ul>Job Types: Full-time, Permanent, FresherPay: &#8377;25,000.00 per monthBenefits:<ul><li>Paid sick time</li><li>Paid time off</li></ul>Application Question(s):<ul><li>Do you have your own laptop?</li><li>Do you have passport?</li><li> Are you open to domestic and international business trips?</li><li>Are you comfortable working full time from Koramangala Office?</li></ul>Work Location: In person

Brisam Retail Private Limited

<ul><li>Handle customer queries, complaints, and order-related issues via phone, email, and chat.</li><li>Provide accurate information and resolve concerns promptly to ensure customer satisfaction.</li><li>Coordinate with internal teams (logistics, warehouse, product support) for issue resolution.</li><li>Maintain records of customer interactions and follow up on pending cases.</li><li>Demonstrate strong communication, problem-solving skills, and a customer-first mindset.</li><li>Prior experience in e-commerce customer support will be an added advantage.</li></ul>Job Type: Full-timePay: &#8377;18,000.00 - &#8377;28,000.00 per monthBenefits:<ul><li>Flexible schedule</li><li>Health insurance</li><li>Leave encashment</li><li>Life insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Language:<ul><li>Bengali (Required)</li></ul>Work Location: In personSpeak with the employer +91 8387902367

Customer Care Executive - Bengali

Nabia Fashion

Key Responsibilities<ul><li>Handle customer queries via phone, email, WhatsApp, and live chat in a prompt and professional manner.</li><li>Assist customers with order tracking, returns, exchanges, and refunds.</li><li>Resolve product-related queries by coordinating with internal teams (warehouse, logistics, product team).</li><li>Maintain a polite, positive, and solution-oriented tone in all communications.</li><li>Follow up on customer issues until resolution, ensuring 100% customer satisfaction.</li><li>Log all interactions in the CRM system and keep customer records updated.</li><li>Identify common customer concerns and share feedback with the marketing and operations teams to improve processes.</li></ul>Job Type: Full-timePay: &#8377;18,000.00 - &#8377;20,000.00 per monthEducation:<ul><li>Higher Secondary(12th Pass) (Required)</li></ul>Experience:<ul><li>Customer support: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Hindi (Required)</li></ul>Work Location: In person

Arada

<div>
 
 
 Job purpose
 
 
 
 To handle all rooms, restaurant, events reservations and related inquiries, including rates, packages and promotions, received via calls, emails, chat and Web, ensuring timely, accurate and customer-focused responses.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 Reservations Handling
 
 
 
 
 
 
 <ul>
 <li>
 Handle incoming reservations via calls, emails, chat and Web, entering all data accurately into the PMS, CRS or CRM systems.
 </li>
 <li>
 Process reservation amendments and cancellations promptly, ensuring accurate updates in the system.
 </li>
 <li>
 Respond to reservation inquiries and confirmations in a timely and professional manner.
 </li>
 <li>
 Process and issue confirmation letters and manage reservation traces and filing of all related correspondence.
 </li>
 </ul>
 
 
 
 
 
 
 Guest Interaction &amp; Sales
 
 
 
 
 
 <ul>
 <li>
 Answer telephone calls using the correct salutations and telephone etiquette.
 </li>
 <li>
 Determine guest needs through open-ended questions and actively promote the most suitable facility, room type and rate.
 </li>
 <li>
 Describe room types, restaurants, features, amenities and services with enthusiasm and product knowledge.
 </li>
 <li>
 Promote and sell special packages, seasonal offers and holiday promotions where applicable.
 </li>
 <li>
 Suggest alternative dates when preferred dates are unavailable and verify availability before confirming any reservation.
 </li>
 <li>
 Explain guarantee, deposit and cancellation policies clearly and assign confirmation or cancellation numbers accordingly.
 </li>
 <li>
 Accommodate special requests and accurately record them in the appropriate systems.
 </li>
 <li>
 Access and update guest profiles to support personalized service.
 </li>
 </ul>
 
 
 
 
 
 
 System Use &amp; Coordination
 
 
 
 
 
 <ul>
 <li>
 Ensure accurate reservation details are entered into all relevant fields within the applicable systems.
 </li>
 <li>
 Set up appropriate billing arrangements (e.g., LPOs, direct billing, share-withs, advance deposits) in accordance with accounting policies.
 </li>
 <li>
 Input notes and flags to inform other departments of guest needs or preferences.
 </li>
 <li>
 Maintain up-to-date knowledge of room availability, restricted dates, packages, promotions and rate strategies.
 </li>
 <li>
 Relay accurate information regarding transportation or special arrival requests and document them in the system.
 </li>
 </ul>
 
 
 
 
 
 
 Knowledge &amp; Compliance
 
 
 
 
 
 <ul>
 <li>
 Maintain full knowledge of hotels, hostels, restaurants, facilities, services, hours of operation, room layouts and locations.
 </li>
 <li>
 Comply with all departmental policies and procedures.
 </li>
 <li>
 Maintain up-to-date knowledge and proficiency in all the operating systems.
 </li>
 <li>
 Keep the workstation clean and well-stocked with necessary supplies throughout the shift.
 </li>
 </ul>
 
 
 
 
 
 
 Guest Satisfaction &amp; Problem Resolution
 
 
 
 
 
 <ul>
 <li>
 Handle guest complaints related to reservations, following standard procedures to ensure guest satisfaction.
 </li>
 <li>
 Escalate issues to supervisors when necessary and follow up to ensure timely resolution.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience (Competencies Required)
 
 
 <ul>
 <li>
 Computer literate
 </li>
 <li>
 Arabic speaking is an advantage
 </li>
 <li>
 Knowledge in Opera and Amadeus system is an advantage
 </li>
 <li>
 Should be able to effectively communicate with diverse groups
 </li>
 <li>
 Has the right attitude for the position
 </li>
 <li>
 Minimum 1-2 years in hotel and Hopitality experience required
 </li>
 </ul>
</div>

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