customer care manager

TOD MENA

<div>
 
 
 Position Summary:
 
 
 
 The Customer Care Manager is responsible for leading TOD&rsquo;s customer care function across service, support, and customer-related commercial activities. The role oversees day-to-day customer care operations, including contact center performance, service delivery, account support, issue resolution, and initiatives that contribute to customer satisfaction, retention, and revenue optimization.
 
 
 This role plays a key part in ensuring that customer interactions are handled efficiently and professionally across all touchpoints, while also identifying opportunities to improve service quality, operational effectiveness, customer loyalty, and commercial outcomes.
 
 
 
 
 
 
 Key Responsibilities and Accountabilities:
 
 
 <ul>
 <li>
 Lead and manage the end-to-end customer care function across customer support, service delivery, and customer account management.
 </li>
 <li>
 Oversee contact center operations and ensure service levels, quality standards, and response times are achieved.
 </li>
 <li>
 Drive continuous improvement in customer care processes, workflows, and operating procedures to enhance efficiency and customer satisfaction.
 </li>
 <li>
 Manage customer escalations and ensure timely resolution of complex issues in coordination with relevant internal stakeholders.
 </li>
 <li>
 Monitor customer feedback, complaints, and service trends to identify root causes and recommend corrective actions.
 </li>
 <li>
 Support retention and revenue-related initiatives through effective management of renewals, upselling opportunities, and customer engagement activities where applicable.
 </li>
 <li>
 Collaborate with Product, Technology, Marketing, Finance, and other internal teams to improve the overall customer journey and service experience.
 </li>
 <li>
 Establish and monitor KPIs, dashboards, and reporting related to service performance, customer satisfaction, retention, and team productivity.
 </li>
 <li>
 Contribute to budget planning and cost control within the customer care function, ensuring efficient use of resources.
 </li>
 <li>
 Assess operational risks within the function and implement appropriate controls, governance, and mitigation actions.
 </li>
 <li>
 Lead, coach, and develop the customer care team to ensure high performance, accountability, and a customer-centric culture.
 </li>
 <li>
 Ensure policies, processes, and customer interactions are aligned with company standards, compliance requirements, and business objectives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Management, Marketing, Communications, or a related field, master&rsquo;s degree is an advantage.
 </li>
 <li>
 Minimum 10 years of relevant experience in customer care, customer service, customer operations, or contact center management.
 </li>
 </ul>
 
 
</div>

Customer Care Manager

Sephora

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. 
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. 
With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
You will excel and enjoy this position if you are ready to actively handle the following missions :<div> 
Client Experience:</div> 
<div></div><ul><li>
Embody Sephora Attitude and set an example in front of the team.</li></ul><ul><li>
Provide support to the team in difficult situations ensuring client satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPIs.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Provide support for the floor manager as an active co-lead.</li><li>
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Services Manager and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Provide support for the Customer Experience Manager in analyzing results and proposing action plans in order to enhance client experience during the skincare shopping experience.
</li><li>Provide support for the Customer Experience Manager by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul><div></div><div> 
Sales:</div> 
<div></div><ul><li>
Collaborate in achieving skincare sale targets and overall store objectives.
</li><li>Reinforce sales policies and techniques established at Sephora University with all team members.
</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Provide support for the Customer Experience Manager in analyzing sales results and proposing action plans to achieve set targets.</li><li>
Ensure achievements by the hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li><li>Create disruptive internal competitions to motivate the team and boost achievements.</li></ul><div></div><div> 
Operations:</div> 
<div></div><ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
</li><li>Contribute to the store projection of an excellent image through cleanliness and product restocking.</li><li>
Together with the Customer Experience Manager, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>
Validate the podium order proposed by the Operations Manager and Podium daily performance is closely monitored.</li><li>
Align with Store Management on Shelving plans, novelties, brand relocations, gird changes, etc. and communicate to your assigned team.</li></ul><div> 
</div><div>People:</div> 
<div></div><ul><li>
Motivate and develop the team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animate briefing, coaching and training.</li><li>
Increase the team&rsquo;s confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the CEM.</li><li>
Coordinate with Store Management and ensure your assigned team is attending training and follow-up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member. Register new staff, report log in issues and oversee gift distribution of your assigned team.
</li><li>Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with CEM / SM for final validation according to business needs.</li></ul><div></div><div> 
Business:</div> 
<div></div><ul><li>
Provide support to the Customer Experience Manager / Store Director with knowledge
</li></ul><div>of the market conditions, competition, client needs, etc.</div><ul><li>
Analyze all relevant KPIs and propose action plans for improvement.
</li><li>Develop and propose short and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends.</li><li>
Plan, implement and oversee in-store promotional events or displays.</li></ul><div> 
Relationships</div><div> 
</div>Internal Relationships: Store team (Store Manager/Director, Supervisor, Beauty Consultants), and Head Office teams.
External Relationships: Clients, Brand Promoters/Managers Brand Trainers, Security, and Cleaning team.<div> 
</div>Do not hesitate to apply if you have&hellip; or if you are &hellip; 
<ul><li>Minimum 5 years of experience in retail with proven successful sales and services in store.
</li><li>Minimum 2 to 3 years&rsquo; experience in team management.
</li></ul><ul><li>3 years in the beauty industry.</li><li>
Advanced skincare knowledge.</li><li>
Bachelor&rsquo;s degree.</li><li>
English &ndash;Advanced level.</li><li>
Arabic is a plus.</li><li>
Digital orientation/analytical skills/business acumen.</li><li>
Excellent communication/public speaking skills.</li><li>
Ability to develop and manage people.</li><li>
Commercial awareness.
</li><li>Strong training &amp; coaching ability on product and services.</li><li>
Intermediate MS Office Skills.</li></ul> 
Here, you will find:<ul><li> 
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li>
Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li>
Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul></div>

Skincare Manager

Hands Services Company

<ul><li>Ensures staffs adhere to food hygiene, Health and Safety and Licensing Regulations.</li><li>Communicates effectively with all catering staff and the delivery of Managers instructions.</li><li>Monitors and controls the performance of the staff to ensure the correct standards are achieved in all areas.</li><li>Ensures all aspects of production and presentation of service meets the high quality standards expected by clients.</li><li>Inspect the food packing/dishes/boxes for any defects/cleanness before dispatching.</li><li>Check vehicle hygiene before dispatching food.</li><li>To receive, check and record the delivery of goods and eliminate distribution delays, excess/less food portions.</li><li>Monitor the daily food wastage/shortage from sites and report to the catering manager.</li><li>Completes all necessary records in accordance with procedures.</li><li>Ensure highest standard of customer care, attends customers&rsquo; complaints promptly and solving the problems with the manager&rsquo;s assistance.</li><li>Ensure kitchen/catering equipment's are well cleaned and store in appropriate place, train staff to handle equipment correctly.</li><li>Handle employee conflicts in accordance with company disciplinary rules.</li><li>Ensure the security of cash and stock at all times.</li><li>Ensure items are available in the store.</li></ul>Job Type: Full-timePay: QAR1,800.00 - QAR2,000.00 per month

Asst. Catering Supervisor

Baker Hughes

<div>
 
 Job Title Default
 
 
 
 
 Senior Services Manager - Customer Service Management
 
 
 
 
 Would you like to be part of our Gas Technology Services Team?
 
 
 
 
 Would you like to take ownership of our General Operations Support?
 
 
 
 
 Join our Industrial and Energy Technology Team!
 
 
 
 Our Industrial and Energy Technology (IET) operates across 120 countries, serving the entire energy value chain and the industrial sector. We hold an extensive portfolio of rotating equipment, process flow, transmission technology and lifecycle services. Our Engineering Transformation team works to improve the quality of our Engineering processes.
 
 
 
 As Senior Services Manager - Customer Service Management, you will be responsible for:
 
 
 
 
 <ul>
 <li>
 Ensure compliance with Qatar and regional standards while driving continuous improvement in people development and operational processes.
 </li>
 <li>
 Manage budgets and resources to equip teams with the tools and systems needed to meet professional services commitments.
 </li>
 <li>
 Contribute to strategic business planning and evaluate the organizational impact of future initiatives.
 </li>
 <li>
 Guide project and services managers through strong financial and operational insights.
 </li>
 <li>
 Consolidate data from multiple tools and teams into a centralized service management system for better decision‑making.
 </li>
 <li>
 Present project plans, technical roadmaps, risks, and recommendations to senior business leaders (EB/SEB) and partner leadership.
 </li>
 <li>
 Lead complex, cross‑functional, and technically diverse projects with significant operational scale.
 </li>
 <li>
 Act as the primary customer contact, managing relationships and ensuring timely resolution of issues across assigned regions and product lines.
 
 
 
 </li>
 </ul>
 
 To be successful in this role you will have:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from an accredited university or college.
 </li>
 <li>
 Minimum of 5 years&rsquo; experience in Business Operations.
 </li>
 <li>
 Minimum of 5 Years&rsquo;s of field experience, on Gas Turbine, Steam Turbines, Centrifugal Compressors and Power Generators operations and maintenance.
 </li>
 <li>
 Strong oral and written communication skills.
 </li>
 <li>
 Excellent interpersonal and leadership capabilities.
 </li>
 <li>
 Proven ability to analyze issues and develop effective solutions.
 </li>
 <li>
 Demonstrated experience leading programs and projects.
 </li>
 <li>
 Established project management skills to support complex operational environments.
 </li>
 <li>
 Ability to manage and develop teams, providing clear direction, coaching, and support to staff, with proven experience in managing people and direct reporters.
 </li>
 <li>
 Possess strong experience and familiarity with Qatar&rsquo;s culture and the oil and gas business landscape in Qatar and the wider Gulf region.
 
 
 
 </li>
 </ul>
 
 Desired Characteristics
 
 
 
 
 <ul>
 <li>
 Excellent time management skill
 </li>
 <li>
 Strong communication skills for coordination with vendors and internal teams.
 </li>
 <li>
 Strong interpersonal skills to be able to influence other and work with diverse teams
 </li>
 <li>
 Ability to coordinate several projects simultaneously.
 </li>
 <li>
 Effective problem identification and solution skills.
 </li>
 <li>
 Ability to quickly adapt to compliance-driven environment
 </li>
 <li>
 Willingness to learn industry-specific processes like customs clearance, material handling, and onshore logistics.
 </li>
 <li>
 Ability to work in fast-paced, high-pressure environments.
 
 
 
 </li>
 </ul>
 
 Working with us
 
 
 
 Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
 
 
 
 Working for you
 
 
 
 Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritise rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
 
 
 
 <ul>
 <li>
 Contemporary work-life balance policies and wellbeing activities
 </li>
 <li>
 Comprehensive private medical care options
 </li>
 <li>
 Safety net of life insurance and disability programs
 </li>
 <li>
 Tailored financial programs
 </li>
 <li>
 Additional elected or voluntary benefits
 
 
 
 </li>
 </ul>
 The Baker Hughes internal title for this role is: Services Advisor - Customer Service Management
 
 
 
 About Us:
 
 
 
 We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.
 
 
 
 Join Us:
 
 
 
 Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward.
 
 
 Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
 
 
 
 R160959
 
</div>

Senior Services Manager - Customer Service Management

<div>Job Title Default
Senior Services Manager - Customer Service Management
Would you like to be part of our Gas Technology Services Team?
Would you like to take ownership of our General Operations Support?
Join our Industrial and Energy Technology Team!
Our Industrial and Energy Technology (IET) operates across 120 countries, serving the entire energy value chain and the industrial sector. We hold an extensive portfolio of rotating equipment, process flow, transmission technology and lifecycle services. Our Engineering Transformation team works to improve the quality of our Engineering processes.
As Senior Services Manager - Customer Service Management, you will be responsible for:<ul><li>
Ensure compliance with Qatar and regional standards while driving continuous improvement in people development and operational processes.</li><li>
Manage budgets and resources to equip teams with the tools and systems needed to meet professional services commitments.</li><li>
Contribute to strategic business planning and evaluate the organizational impact of future initiatives.</li><li>
Guide project and services managers through strong financial and operational insights.</li><li>
Consolidate data from multiple tools and teams into a centralized service management system for better decision‑making.</li><li>
Present project plans, technical roadmaps, risks, and recommendations to senior business leaders (EB/SEB) and partner leadership.</li><li>
Lead complex, cross‑functional, and technically diverse projects with significant operational scale.</li><li>
Act as the primary customer contact, managing relationships and ensuring timely resolution of issues across assigned regions and product lines.</li></ul>
To be successful in this role you will have:<ul><li>
Bachelor&rsquo;s degree from an accredited university or college.</li><li>
Minimum of 5 years&rsquo; experience in Business Operations.</li><li>
Minimum of 5 Years&rsquo;s of field experience, on Gas Turbine, Steam Turbines, Centrifugal Compressors and Power Generators operations and maintenance.</li><li>
Strong oral and written communication skills.</li><li>
Excellent interpersonal and leadership capabilities.</li><li>
Proven ability to analyze issues and develop effective solutions.</li><li>
Demonstrated experience leading programs and projects.</li><li>
Established project management skills to support complex operational environments.</li><li>
Ability to manage and develop teams, providing clear direction, coaching, and support to staff, with proven experience in managing people and direct reporters.</li><li>
Possess strong experience and familiarity with Qatar&rsquo;s culture and the oil and gas business landscape in Qatar and the wider Gulf region.</li></ul>
Desired Characteristics<ul><li>
Excellent time management skill</li><li>
Strong communication skills for coordination with vendors and internal teams.</li><li>
Strong interpersonal skills to be able to influence other and work with diverse teams</li><li>
Ability to coordinate several projects simultaneously.</li><li>
Effective problem identification and solution skills.</li><li>
Ability to quickly adapt to compliance-driven environment</li><li>
Willingness to learn industry-specific processes like customs clearance, material handling, and onshore logistics.</li><li>
Ability to work in fast-paced, high-pressure environments.</li></ul>
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritise rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:<ul><li>
Contemporary work-life balance policies and wellbeing activities</li><li>
Comprehensive private medical care options</li><li>
Safety net of life insurance and disability programs</li><li>
Tailored financial programs</li><li>
Additional elected or voluntary benefits</li></ul>
The Baker Hughes internal title for this role is: Services Advisor - Customer Service ManagementAbout Us:<div>
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.</div> 

Join Us:<div>
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward. 
 
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</div></div>

Confidential

<div>
 
 We are seeking an experienced and passionate
 
 Caf&eacute; Manager
 
 to lead operations in a high-end caf&eacute; environment. The ideal candidate has a strong background in
 
 specialty coffee or luxury dining
 
 , with a commitment to delivering exceptional customer experiences and maintaining premium service standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Oversee daily caf&eacute; operations to ensure smooth and efficient service
 </li>
 <li>
 Lead, train, and motivate the team to deliver outstanding customer experiences
 </li>
 <li>
 Maintain high standards in coffee quality, presentation, and service
 </li>
 <li>
 Monitor inventory, ordering, and supplier coordination
 </li>
 <li>
 Ensure compliance with health, safety, and hygiene regulations
 </li>
 <li>
 Handle customer feedback professionally and resolve issues promptly
 </li>
 <li>
 Drive sales performance and implement strategies to increase revenue
 </li>
 <li>
 Manage staff scheduling, performance, and development
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experience as a Caf&eacute; Manager or similar role in
 
 specialty caf&eacute;s, luxury caf&eacute;s, or fine dining restaurants
 
 </li>
 <li>
 Strong knowledge of specialty coffee and caf&eacute; operations
 </li>
 <li>
 Excellent leadership and team management skills
 </li>
 <li>
 Strong customer service and communication skills
 </li>
 <li>
 Ability to work in a fast-paced, high-standard environment
 </li>
 <li>
 Presentable, detail-oriented, and service-driven
 </li>
 <li>
 Male/ Arabic
 </li>
 <li>
 Experience in Qatar or GCC is an advantage
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 
 A leader who is passionate about coffee, hospitality, and creating a premium customer experience. Someone who thrives in a refined environment and knows how to elevate both team performance and guest satisfaction.
 
</div>

Cafe Manager

Arouku Technology

Job Opportunity: Technical Support ManagerLocation: Mesaieed, Qatar Company: Arouku TechnologyAbout UsArouku Technology is a leading provider of innovative IT solutions, specializing in enterprise systems, cloud services, and digital transformation. With a strong presence in Mesaieed, we are committed to delivering reliable technology support and exceptional customer service. As we expand, we are seeking a skilled Technical Support Manager to lead our support division and ensure seamless operations.Role OverviewWe are looking for a Technical Support Manager to oversee and manage our technical support team. This role requires a professional with expertise in IT support, customer service, and systems management. You will be responsible for ensuring timely resolution of technical issues, enhancing client satisfaction, and driving continuous improvement in support processes.Key Responsibilities<ul><li>Lead and manage the technical support team to deliver high-quality service.</li><li>Develop and implement support strategies, policies, and procedures.</li><li>Oversee troubleshooting, incident management, and escalation processes.</li><li>Collaborate with IT and product teams to resolve complex technical issues.</li><li>Monitor KPIs, service levels, and customer satisfaction metrics.</li><li>Provide training, mentorship, and performance management for support staff.</li><li>Ensure compliance with cybersecurity standards and company policies.</li><li>Represent Arouku Technology in client meetings and industry forums.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>7+ years of IT support experience, with at least 3 years in a leadership role.</li><li>Strong knowledge of enterprise IT systems, networks, and cloud platforms.</li><li>Proven track record of managing technical support operations.</li><li>Excellent leadership, organizational, and communication skills.</li><li>Ability to thrive in a fast-paced, client-focused environment.</li></ul>Why Join Us?<ul><li>Lead technical support operations at one of Qatar&rsquo;s premier technology companies.</li><li>Play a key role in shaping Arouku Technology&rsquo;s customer experience.</li><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and professional development.</li><li>Collaborative and innovative work culture.</li></ul>Job Type: Full-timePay: Up to QAR21,000.00 per monthWork Location: In person

Technical Support Manager

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653 customer care manager jobs In Doha

Customer Care Manager

Skincare Manager

Asst. Catering Supervisor

Senior Services Manager - Customer Service Management

Senior Services Manager - Customer Service Management

Cafe Manager

Technical Support Manager