customer care manager

TOD MENA

<div>
 
 
 Position Summary:
 
 
 
 The Customer Care Manager is responsible for leading TOD&rsquo;s customer care function across service, support, and customer-related commercial activities. The role oversees day-to-day customer care operations, including contact center performance, service delivery, account support, issue resolution, and initiatives that contribute to customer satisfaction, retention, and revenue optimization.
 
 
 This role plays a key part in ensuring that customer interactions are handled efficiently and professionally across all touchpoints, while also identifying opportunities to improve service quality, operational effectiveness, customer loyalty, and commercial outcomes.
 
 
 
 
 
 
 Key Responsibilities and Accountabilities:
 
 
 <ul>
 <li>
 Lead and manage the end-to-end customer care function across customer support, service delivery, and customer account management.
 </li>
 <li>
 Oversee contact center operations and ensure service levels, quality standards, and response times are achieved.
 </li>
 <li>
 Drive continuous improvement in customer care processes, workflows, and operating procedures to enhance efficiency and customer satisfaction.
 </li>
 <li>
 Manage customer escalations and ensure timely resolution of complex issues in coordination with relevant internal stakeholders.
 </li>
 <li>
 Monitor customer feedback, complaints, and service trends to identify root causes and recommend corrective actions.
 </li>
 <li>
 Support retention and revenue-related initiatives through effective management of renewals, upselling opportunities, and customer engagement activities where applicable.
 </li>
 <li>
 Collaborate with Product, Technology, Marketing, Finance, and other internal teams to improve the overall customer journey and service experience.
 </li>
 <li>
 Establish and monitor KPIs, dashboards, and reporting related to service performance, customer satisfaction, retention, and team productivity.
 </li>
 <li>
 Contribute to budget planning and cost control within the customer care function, ensuring efficient use of resources.
 </li>
 <li>
 Assess operational risks within the function and implement appropriate controls, governance, and mitigation actions.
 </li>
 <li>
 Lead, coach, and develop the customer care team to ensure high performance, accountability, and a customer-centric culture.
 </li>
 <li>
 Ensure policies, processes, and customer interactions are aligned with company standards, compliance requirements, and business objectives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Management, Marketing, Communications, or a related field, master&rsquo;s degree is an advantage.
 </li>
 <li>
 Minimum 10 years of relevant experience in customer care, customer service, customer operations, or contact center management.
 </li>
 </ul>
 
 
</div>

Customer Care Manager

QNB Group

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent is mainly responsible for leading a team of customer service representatives in providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group.
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
 </li>
 <li>
 Suggest Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Manager, Customer Services
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
 </li>
 <li>
 Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
 </li>
 <li>
 Monitors service quality indicators and takes corrective measures to ensure highest level of customer satisfaction and ensures all problems/complaints/queries are handled quickly, efficiently and tactfully.
 </li>
 <li>
 Resolves escalated customer complaints and ensures timely resolution of the same
 </li>
 <li>
 Aims to increase bank&rsquo;s market share by ensuring high level of service and meeting the turnaround time for various processes as laid down.
 </li>
 <li>
 Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
 </li>
 <li>
 Drives sales of new products ensures proper documentation of applications and tracks sales targets to achieve growth.
 </li>
 <li>
 Provides cross-sell leads to sales teams and ensure timely follow-up to ensure conversion.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
 </li>
 <li>
 Maintain customer services area files, database, records, registers and logs under control.
 </li>
 <li>
 Provide authorizations and downloads as necessary to ensure smooth running of the daily work.
 </li>
 <li>
 Coordinate with Tellers on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.
 </li>
 <li>
 Lead and direct the daily activities for Customer Service unit including, but not limited to;
 </li>
 <li>
 checking customers&rsquo; applications for different types of products and services,
 </li>
 <li>
 checking loan applications and loan agreements before submitting the same for approvals,
 </li>
 <li>
 authorizing customers&rsquo; signatures,
 </li>
 <li>
 authorizing the daily work of the customer services staff,
 </li>
 <li>
 following up dormant accounts especially debit accounts,
 </li>
 <li>
 preparing management reports such as monthly opened/closed accounts.
 </li>
 <li>
 Ensures implementation of all audit recommendations and minimizes occurrence of any deviations during audit checks
 </li>
 <li>
 Continuous Improvement:
 </li>
 <li>
 Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
 </li>
 <li>
 Identify and encourage people to adopt practices better than the industry standard.
 </li>
 <li>
 Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
 </li>
 <li>
 Encourage, solicit and reward innovative ideas even in day-to-day issues.
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Identify related areas for professional development of self and others.
 </li>
 <li>
 Take decisive action to ensure speedy resolution of unresolved staff grievances or conflicts within the team.
 </li>
 <li>
 Ensures CSO's, Associate customer services, Senior Associate Customer services in the branch are trained with all the process related to customer service within specified TAT
 
 
 </li>
 </ul>
 Possess a superior knowledge of branch customer service management and provide training to the customer service team as and when needed.
 
 
 <ul>
 <li>
 Provide training to the customer services team as and when needed and solve difficulties beyond their expertise.
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 </li>
 <li>
 Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.
 </li>
 <li>
 Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.
 </li>
 <li>
 Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
 </li>
 <li>
 At least 6 years of relevant experience, preferably within a highly rated international bank.
 </li>
 <li>
 Well-informed of branch customer service practices and regulations
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport
 </li>
 <li>
 QID
 </li>
 <li>
 Education Certificate
 </li>
 <li>
 Birth Certificate
 </li>
 </ul>
</div>

QNB3681 - Manager Customer Services (Qatarization)

QNB3648 - Manager Customer Services (Qatarization)

Sephora

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. 
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. 
With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
You will excel and enjoy this position if you are ready to actively handle the following missions :<div> 
Client Experience:</div> 
<div></div><ul><li>
Embody Sephora Attitude and set an example in front of the team.</li></ul><ul><li>
Provide support to the team in difficult situations ensuring client satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPIs.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Provide support for the floor manager as an active co-lead.</li><li>
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Services Manager and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Provide support for the Customer Experience Manager in analyzing results and proposing action plans in order to enhance client experience during the skincare shopping experience.
</li><li>Provide support for the Customer Experience Manager by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul><div></div><div> 
Sales:</div> 
<div></div><ul><li>
Collaborate in achieving skincare sale targets and overall store objectives.
</li><li>Reinforce sales policies and techniques established at Sephora University with all team members.
</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Provide support for the Customer Experience Manager in analyzing sales results and proposing action plans to achieve set targets.</li><li>
Ensure achievements by the hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li><li>Create disruptive internal competitions to motivate the team and boost achievements.</li></ul><div></div><div> 
Operations:</div> 
<div></div><ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
</li><li>Contribute to the store projection of an excellent image through cleanliness and product restocking.</li><li>
Together with the Customer Experience Manager, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>
Validate the podium order proposed by the Operations Manager and Podium daily performance is closely monitored.</li><li>
Align with Store Management on Shelving plans, novelties, brand relocations, gird changes, etc. and communicate to your assigned team.</li></ul><div> 
</div><div>People:</div> 
<div></div><ul><li>
Motivate and develop the team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animate briefing, coaching and training.</li><li>
Increase the team&rsquo;s confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the CEM.</li><li>
Coordinate with Store Management and ensure your assigned team is attending training and follow-up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member. Register new staff, report log in issues and oversee gift distribution of your assigned team.
</li><li>Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with CEM / SM for final validation according to business needs.</li></ul><div></div><div> 
Business:</div> 
<div></div><ul><li>
Provide support to the Customer Experience Manager / Store Director with knowledge
</li></ul><div>of the market conditions, competition, client needs, etc.</div><ul><li>
Analyze all relevant KPIs and propose action plans for improvement.
</li><li>Develop and propose short and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends.</li><li>
Plan, implement and oversee in-store promotional events or displays.</li></ul><div> 
Relationships</div><div> 
</div>Internal Relationships: Store team (Store Manager/Director, Supervisor, Beauty Consultants), and Head Office teams.
External Relationships: Clients, Brand Promoters/Managers Brand Trainers, Security, and Cleaning team.<div> 
</div>Do not hesitate to apply if you have&hellip; or if you are &hellip; 
<ul><li>Minimum 5 years of experience in retail with proven successful sales and services in store.
</li><li>Minimum 2 to 3 years&rsquo; experience in team management.
</li></ul><ul><li>3 years in the beauty industry.</li><li>
Advanced skincare knowledge.</li><li>
Bachelor&rsquo;s degree.</li><li>
English &ndash;Advanced level.</li><li>
Arabic is a plus.</li><li>
Digital orientation/analytical skills/business acumen.</li><li>
Excellent communication/public speaking skills.</li><li>
Ability to develop and manage people.</li><li>
Commercial awareness.
</li><li>Strong training &amp; coaching ability on product and services.</li><li>
Intermediate MS Office Skills.</li></ul> 
Here, you will find:<ul><li> 
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li>
Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li>
Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul></div>

Skincare Manager

AVERDA ENVIRONMENTAL SERVICES QATAR

#WeAreAverdaAbout UsAverda is the leading waste management and recycling company in the emerging world, operating in India and across the Middle East and Africa. The company provides a broad and specialized range of services to over 60,000 clients - large and small - across private and public sectors. These include the municipal authorities of major cities and household names in a wide range of sectors including oil &amp; gas, automotive, retail and hospitality.Founded in 1964 and headquartered in Dubai, Averda increasingly focuses on providing sustainable solutions which extract value from waste, reducing use of the planet&rsquo;s limited natural resources and driving the circular economy. The company&rsquo;s portfolio of services ranges from collecting bins and cleaning city streets to sorting, composting, recycling and disposing of household waste as well as safely managing highly regulated hazardous waste streams including medical waste and dangerous chemicals. Recent investments have further developed the company&rsquo;s waste treatment capabilities, with the goal of providing circular recovery options in all markets.The company currently employs over 10,000 people worldwide, helping to provide secure employment amongst the communities it serves. Protection of environmental and human health is the company&rsquo;s highest priority, and it operates in full compliance with international standards for quality control wherever it operates, currently: UAE, Saudi Arabia, Oman, Qatar, Morocco, South Africa, Congo and India.Our MissionTo treat, recover and recycle more than 80% of the waste that flows through our fleet and facilities using innovative sustainable solutions that satisfy our customers&rsquo; needs.For over 30 years, we&rsquo;ve taken pride in keeping cities, communities, and the environment clean and sanitary. But today we go far beyond just cleaning. We provide a full end-to-end service for our clients across developing and emerging economies who, like us, care about what happens to their waste. Together, we find solutions which recover or unlock the value in materials others call &lsquo;waste&rsquo;. We use the latest technology and our best creative minds to solve environmental problems and ensure we leave a cleaner and more sustainable world for our children.Our ValuesDeliver. Care. InspireOur values remain the same as the day we were founded - deliver, care and inspire. We deliver for our clients. We care for our planet and our people. We inspire others through our actions.Our VisionOur world without waste.We share a vision of a world where materials are not merely discarded, but are reused, recycled, and recovered. A world without waste.Role SummaryThe role is responsible for supporting business growth by identifying and engaging potential customers, facilitating sales processes, and ensuring accurate and timely documentation within Salesforce. This includes conducting market research, qualifying leads, coordinating with senior sales executives to issue quotations, and scheduling client meetings. The role also involves managing customer databases, processing contracts, and completing vendor registrations and customer master data. If you bring a strong track record in lead qualification, customer engagement, and sales, we&rsquo;d love to hear from you. Apply now!Key Responsibilities:&middot; Identify and reach out to target customers to generate new business opportunities.&middot; Promptly prepare and issue quotations for prospective clients in coordination with Senior Sales Executives and/or the Sales Manager.&middot; Conduct client site visits to assess needs and understand service requirements.&middot; Gather and analyze market intelligence and customer data based on targeted sectors or geographic areas.&middot; Manage and review sales data and leads through Salesforce.&middot; Qualify leads through outbound calls and follow-up with inbound and hot leads.&middot; Schedule meetings for qualified prospects with Senior Sales Executives or the Sales Manager.&middot; Maintain and update the customer database to ensure accuracy and relevance.&middot; Prepare and upload signed contracts, purchase orders, and complete customer master data entries in Salesforce.&middot; Assist with vendor registration processes as required.&middot; Ensure adherence to all health, safety, and environmental (HSE) procedures and standards.&middot; Proactively report any risks, incidents, or unsafe conditions to the appropriate personnel.&middot; Continuously assess and report operational risks within the area of responsibility.Qualifications/Requirements&middot; Bachelor of Business Administration in Related Field&middot; Valid Qatar Driving License &ndash; Light Vehicle&middot; Proficient in MS Office Suite 2017 (Outlook, Word, Excel, Visio and PowerPoint)&middot; Salesforce or other similar CRM systems&middot; Basic Sales Admin &amp; Reporting Skills&middot; Physical Demands: Walking/Standing, Outdoor Exposure, and DrivingKnowledge&middot; Customer Focus&middot; Geographical Familiarity&middot; Waste Management Services &amp; Industry&middot; Vendor Registration &amp; Contract Processing&middot; Risk Identification &amp; Reporting&middot; Market Intelligence&middot; Language Proficiencyo English (Fluent)o Hindi/Urdu (Fluent)o Arabic (Advantageous)Experience&middot; Minimum of 3-4 years&rsquo; experience in customer facing role within Qatar or GCC RegionIf you think you have what it takes to make the world a cleaner place, if you can see value where others see waste and if you aren&rsquo;t afraid of a challenge, why not start your journey with us today. Averda welcomes candidates from all backgrounds, actively promotes diversity in the workforce, and is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.Important Note: Please do not apply if you do not have any experience within the waste management or facility management industry.ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED*Job Types: Full-time, PermanentWork Location: In person

Sales Executive

Nalco Water, An Ecolab Company

<div>
 Nalco Water, an Ecolab Company, seeks a
 
 Technical Sales Representative
 
 to join its industry leading sales team. You&rsquo;ll be responsible for revenue and profit growth of programs and services in targeted accounts. Using a consultative sales approach, you&rsquo;ll build relationships with existing customers by executing system assurance programs that meet their key business needs. With strong account leadership, you&rsquo;ll also convert strategic competitive accounts and sell new technologies to current customers.
 
 
 
 Job Overview
 
 
 
 Ensures order and revenue growth of Company products and services to assigned customer and prospect accounts by analyzing and meeting customer needs; developing and implementing sales plans; selling products and providing customer support in an assigned geographic territory.
 
 
 
 Main Responsibilities
 
 
 
 <ul>
 <li>
 Achieves annual sales targets by working with the District Manager and senior district sales personnel to establish selling strategy and tactics. Obtains orders and establishes new accounts; plans and organizes daily work; calls on existing and potential sales customers. Analyzes customer needs, requirements, and strategic plans recommending solutions with Company programs. Keeps management informed through regular activity reports and communications.
 </li>
 <li>
 Meets or exceeds the required minimum daily sales calls as set by the assigned group. May be accompanied by district management personnel.
 </li>
 <li>
 Calls on customer facilities and observes and implements practical application of products. Services assigned accounts. Recommends changes in chemical dosages, flow rates, or equipment. Reports changes or problems to District Manager and then customer.
 </li>
 <li>
 Begins to work with existing customers to seek new applications for existing products. With assistance from senior sales personnel and the District Manager, develops and executes account sales plans.
 </li>
 <li>
 Upon attaining the required level of technical competency and sales skills, assumes both sales and service responsibilities within an assigned territory. Applies the Six Service Standards striving to improve their quality and document value provided to the customer. Under direct supervision, plans and carries out sales and service calls.
 </li>
 <li>
 Maintains close contact with district management regarding account activity, customer needs, prices, competitor activity, and Nalco product acceptability.
 </li>
 <li>
 Develops and maintains a sales pyramid and other required reports or documentation.
 </li>
 <li>
 Demonstrates safe driving techniques and maintains company car and equipment in a neat and professional manner.
 </li>
 <li>
 Supports and is committed to Nalco's Quality Improvement Process and the guiding principles of Responsible Care&reg;, and its six Codes of Management Practice.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree
 </li>
 <li>
 Technical sales or field sales support experience
 </li>
 <li>
 Possess a valid Driver's License and acceptable Motor Vehicle Record
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Completed the Nalco Sales Training Program and shows potential in a career as a Nalco representative.
 </li>
 <li>
 Demonstrated ability and enthusiasm for selling
 </li>
 <li>
 BA/BS in a science or technical specialty
 </li>
 <li>
 Experience in managing Steel mills, power plants and desalination applications will be preferred.
 
 
 </li>
 </ul>
 
 What&rsquo;s In It For You
 
 
 
 <ul>
 <li>
 You&rsquo;ll join a growth company offering a competitive base salary, bonus structure and benefits
 </li>
 <li>
 A company vehicle and cell phone
 </li>
 <li>
 A long term, advancing career path in service, sales or management
 </li>
 <li>
 Access to the industry&rsquo;s most innovative training programs
 </li>
 <li>
 Support from a dedicated technical service team
 </li>
 <li>
 A culture that values safety first, including training and personal protection
 </li>
 <li>
 Pride in working for a company that provides clean water, safe food, abundant energy and healthy environments
 
 
 </li>
 </ul>
 As a trusted partner, your customers will rely on you for their success. Nalco Water is committed to seeing you succeed and provides innovative training programs to ensure you&rsquo;re prepared to solve any customer problem.
 
 
 
 About Nalco Water
 
 
 
 In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food &amp; beverage, transportation and manufacturing), heavy industry (chemical, power and primary metals industries), paper and mining operations to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.
 
 
 
 Our Commitment to a Culture of Inclusion &amp; Belonging
 
 
 
 Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
</div>

District Representative III - H&M

Ecolab

<div>Nalco Water, an Ecolab Company, seeks a Technical Sales Representative to join its industry leading sales team. You&rsquo;ll be responsible for revenue and profit growth of programs and services in targeted accounts. Using a consultative sales approach, you&rsquo;ll build relationships with existing customers by executing system assurance programs that meet their key business needs. With strong account leadership, you&rsquo;ll also convert strategic competitive accounts and sell new technologies to current customers.
Job Overview:
Ensures order and revenue growth of Company products and services to assigned customer and prospect accounts by analyzing and meeting customer needs; developing and implementing sales plans; selling products and providing customer support in an assigned geographic territory.
Main Responsibilities:<ul><li>
Achieves annual sales targets by working with the District Manager and senior district sales personnel to establish selling strategy and tactics. Obtains orders and establishes new accounts; plans and organizes daily work; calls on existing and potential sales customers. Analyzes customer needs, requirements, and strategic plans recommending solutions with Company programs. Keeps management informed through regular activity reports and communications.</li><li>
Meets or exceeds the required minimum daily sales calls as set by the assigned group. May be accompanied by district management personnel.</li><li>
Calls on customer facilities and observes and implements practical application of products. Services assigned accounts. Recommends changes in chemical dosages, flow rates, or equipment. Reports changes or problems to District Manager and then customer.</li><li>
Begins to work with existing customers to seek new applications for existing products. With assistance from senior sales personnel and the District Manager, develops and executes account sales plans.</li><li>
Upon attaining the required level of technical competency and sales skills, assumes both sales and service responsibilities within an assigned territory. Applies the Six Service Standards striving to improve their quality and document value provided to the customer. Under direct supervision, plans and carries out sales and service calls.</li><li>
Maintains close contact with district management regarding account activity, customer needs, prices, competitor activity, and Nalco product acceptability.</li><li>
Develops and maintains a sales pyramid and other required reports or documentation.</li><li>
Demonstrates safe driving techniques and maintains company car and equipment in a neat and professional manner.</li><li>
Supports and is committed to Nalco's Quality Improvement Process and the guiding principles of Responsible Care&reg;, and its six Codes of Management Practice.</li></ul>
Minimum Qualifications:<ul><li>
Bachelor's degree</li><li>
Technical sales or field sales support experience</li><li>
Possess a valid Driver's License and acceptable Motor Vehicle Record</li></ul>
Qualifications:<ul><li>
Completed the Nalco Sales Training Program and shows potential in a career as a Nalco representative.</li><li>
Demonstrated ability and enthusiasm for selling</li><li>
BA/BS in a science or technical specialty</li><li>
Experience in managing Steel mills, power plants and desalination applications will be preferred.
</li></ul>What&rsquo;s in it For You:<ul><li>
You&rsquo;ll join a growth company offering a competitive base salary, bonus structure and benefits</li><li>
A company vehicle and cell phone</li><li>
A long term, advancing career path in service, sales or management</li><li>
Access to the industry&rsquo;s most innovative training programs</li><li>
Support from a dedicated technical service team</li><li>
A culture that values safety first, including training and personal protection</li><li>
Pride in working for a company that provides clean water, safe food, abundant energy and healthy environments</li></ul>
As a trusted partner, your customers will rely on you for their success. Nalco Water is committed to seeing you succeed and provides innovative training programs to ensure you&rsquo;re prepared to solve any customer problem.
About Nalco Water:
In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food &amp; beverage, transportation and manufacturing), heavy industry (chemical, power and primary metals industries), paper and mining operations to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers. 
Nuestro compromiso con una cultura de inclusi&oacute;n y pertenencia 
Ecolab est&aacute; comprometido con el trato justo e igualitario de todas las personas colaboradoras y postulantes, y con la promoci&oacute;n de los principios de igualdad de oportunidades en el empleo. Reclutaremos, contrataremos, promoveremos, transferiremos y brindaremos oportunidades de desarrollo con base en las calificaciones individuales y el desempe&ntilde;o laboral, en todos los aspectos relacionados con el empleo, la compensaci&oacute;n, los beneficios, las condiciones laborales y las oportunidades de crecimiento. Ecolab no discriminar&aacute; a ninguna persona colaboradora ni postulante por motivos de raza, religi&oacute;n, color, credo, nacionalidad, estado de ciudadan&iacute;a, sexo, orientaci&oacute;n sexual, identidad y expresi&oacute;n de g&eacute;nero, informaci&oacute;n gen&eacute;tica, estado civil, edad o discapacidad.</div>

Explore 1096+ Customer care manager in Doha this May. Find roles across top companies and apply now to boost your career.

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