customer care manager

TOD MENA

<div>
 
 
 Position Summary:
 
 
 
 The Customer Care Manager is responsible for leading TOD&rsquo;s customer care function across service, support, and customer-related commercial activities. The role oversees day-to-day customer care operations, including contact center performance, service delivery, account support, issue resolution, and initiatives that contribute to customer satisfaction, retention, and revenue optimization.
 
 
 This role plays a key part in ensuring that customer interactions are handled efficiently and professionally across all touchpoints, while also identifying opportunities to improve service quality, operational effectiveness, customer loyalty, and commercial outcomes.
 
 
 
 
 
 
 Key Responsibilities and Accountabilities:
 
 
 <ul>
 <li>
 Lead and manage the end-to-end customer care function across customer support, service delivery, and customer account management.
 </li>
 <li>
 Oversee contact center operations and ensure service levels, quality standards, and response times are achieved.
 </li>
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 Drive continuous improvement in customer care processes, workflows, and operating procedures to enhance efficiency and customer satisfaction.
 </li>
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 Manage customer escalations and ensure timely resolution of complex issues in coordination with relevant internal stakeholders.
 </li>
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 Monitor customer feedback, complaints, and service trends to identify root causes and recommend corrective actions.
 </li>
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 Support retention and revenue-related initiatives through effective management of renewals, upselling opportunities, and customer engagement activities where applicable.
 </li>
 <li>
 Collaborate with Product, Technology, Marketing, Finance, and other internal teams to improve the overall customer journey and service experience.
 </li>
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 Establish and monitor KPIs, dashboards, and reporting related to service performance, customer satisfaction, retention, and team productivity.
 </li>
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 Contribute to budget planning and cost control within the customer care function, ensuring efficient use of resources.
 </li>
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 Assess operational risks within the function and implement appropriate controls, governance, and mitigation actions.
 </li>
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 Lead, coach, and develop the customer care team to ensure high performance, accountability, and a customer-centric culture.
 </li>
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 Ensure policies, processes, and customer interactions are aligned with company standards, compliance requirements, and business objectives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Management, Marketing, Communications, or a related field, master&rsquo;s degree is an advantage.
 </li>
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 Minimum 10 years of relevant experience in customer care, customer service, customer operations, or contact center management.
 </li>
 </ul>
 
 
</div>

Customer Care Manager

Ecolab

<div>Nalco Water, an Ecolab Company, seeks a Technical Sales Representative to join its industry leading sales team. You&rsquo;ll be responsible for revenue and profit growth of programs and services in targeted accounts. Using a consultative sales approach, you&rsquo;ll build relationships with existing customers by executing system assurance programs that meet their key business needs. With strong account leadership, you&rsquo;ll also convert strategic competitive accounts and sell new technologies to current customers.
Job Overview:
Ensures order and revenue growth of Company products and services to assigned customer and prospect accounts by analyzing and meeting customer needs; developing and implementing sales plans; selling products and providing customer support in an assigned geographic territory.
Main Responsibilities:<ul><li>
Achieves annual sales targets by working with the District Manager and senior district sales personnel to establish selling strategy and tactics. Obtains orders and establishes new accounts; plans and organizes daily work; calls on existing and potential sales customers. Analyzes customer needs, requirements, and strategic plans recommending solutions with Company programs. Keeps management informed through regular activity reports and communications.</li><li>
Meets or exceeds the required minimum daily sales calls as set by the assigned group. May be accompanied by district management personnel.</li><li>
Calls on customer facilities and observes and implements practical application of products. Services assigned accounts. Recommends changes in chemical dosages, flow rates, or equipment. Reports changes or problems to District Manager and then customer.</li><li>
Begins to work with existing customers to seek new applications for existing products. With assistance from senior sales personnel and the District Manager, develops and executes account sales plans.</li><li>
Upon attaining the required level of technical competency and sales skills, assumes both sales and service responsibilities within an assigned territory. Applies the Six Service Standards striving to improve their quality and document value provided to the customer. Under direct supervision, plans and carries out sales and service calls.</li><li>
Maintains close contact with district management regarding account activity, customer needs, prices, competitor activity, and Nalco product acceptability.</li><li>
Develops and maintains a sales pyramid and other required reports or documentation.</li><li>
Demonstrates safe driving techniques and maintains company car and equipment in a neat and professional manner.</li><li>
Supports and is committed to Nalco's Quality Improvement Process and the guiding principles of Responsible Care&reg;, and its six Codes of Management Practice.</li></ul>
Minimum Qualifications:<ul><li>
Bachelor's degree</li><li>
Technical sales or field sales support experience</li><li>
Possess a valid Driver's License and acceptable Motor Vehicle Record</li></ul>
Qualifications:<ul><li>
Completed the Nalco Sales Training Program and shows potential in a career as a Nalco representative.</li><li>
Demonstrated ability and enthusiasm for selling</li><li>
BA/BS in a science or technical specialty</li><li>
Experience in managing Steel mills, power plants and desalination applications will be preferred.
</li></ul>What&rsquo;s in it For You:<ul><li>
You&rsquo;ll join a growth company offering a competitive base salary, bonus structure and benefits</li><li>
A company vehicle and cell phone</li><li>
A long term, advancing career path in service, sales or management</li><li>
Access to the industry&rsquo;s most innovative training programs</li><li>
Support from a dedicated technical service team</li><li>
A culture that values safety first, including training and personal protection</li><li>
Pride in working for a company that provides clean water, safe food, abundant energy and healthy environments</li></ul>
As a trusted partner, your customers will rely on you for their success. Nalco Water is committed to seeing you succeed and provides innovative training programs to ensure you&rsquo;re prepared to solve any customer problem.
About Nalco Water:
In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food &amp; beverage, transportation and manufacturing), heavy industry (chemical, power and primary metals industries), paper and mining operations to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers. 
Nuestro compromiso con una cultura de inclusi&oacute;n y pertenencia 
Ecolab est&aacute; comprometido con el trato justo e igualitario de todas las personas colaboradoras y postulantes, y con la promoci&oacute;n de los principios de igualdad de oportunidades en el empleo. Reclutaremos, contrataremos, promoveremos, transferiremos y brindaremos oportunidades de desarrollo con base en las calificaciones individuales y el desempe&ntilde;o laboral, en todos los aspectos relacionados con el empleo, la compensaci&oacute;n, los beneficios, las condiciones laborales y las oportunidades de crecimiento. Ecolab no discriminar&aacute; a ninguna persona colaboradora ni postulante por motivos de raza, religi&oacute;n, color, credo, nacionalidad, estado de ciudadan&iacute;a, sexo, orientaci&oacute;n sexual, identidad y expresi&oacute;n de g&eacute;nero, informaci&oacute;n gen&eacute;tica, estado civil, edad o discapacidad.</div>

District Representative III - H&M

Pearl Design and Contracting

Restaurant preference must have worked in or has experience for Asian foodPackage All in Must Have NOCJob briefWe are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.Restaurant Manager responsibilities include maintaining the restaurant&rsquo;s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.To be successful in this role, you&rsquo;ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you&rsquo;ll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.We&rsquo;ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.Responsibilities<ul><li>Coordinate daily Front of the House and Back of the House restaurant operations</li><li>Deliver superior service and maximize customer satisfaction</li><li>Respond efficiently and accurately to customer complaints</li><li>Regularly review product quality and research new vendors</li><li>Organize and supervise shifts</li><li>Appraise staff performance and provide feedback to improve productivity</li><li>Estimate future needs for goods, kitchen utensils and cleaning products</li><li>Ensure compliance with sanitation and safety regulations</li><li>Manage restaurant&rsquo;s good image and suggest ways to improve it</li><li>Control operational costs and identify measures to cut waste</li><li>Create detailed reports on weekly, monthly and annual revenues and expenses</li><li>Promote the brand in the local community through word-of-mouth and restaurant events</li><li>Recommend ways to reach a broader audience (e.g. discounts and social media ads)</li><li>Train new and current employees on proper customer service practices</li><li>Implement policies and protocols that will maintain future restaurant operations</li></ul>Requirements and skills<ul><li>Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role</li><li>Proven customer service experience as a manager</li><li>Extensive food and beverage (F&amp;B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff</li><li>Familiarity with restaurant management software, like OpenTable and PeachWorks</li><li>Strong leadership, motivational and people skills</li><li>Acute financial management skills</li><li>BSc degree in Business Administration; hospitality management or culinary schooling is a plus</li></ul>Job Type: Full-timePay: QAR3,000.00 - QAR4,500.00 per monthWork Location: In person

Restaurant Supervisor

Confidential

<div>
 
 We are seeking an experienced and passionate
 
 Caf&eacute; Manager
 
 to lead operations in a high-end caf&eacute; environment. The ideal candidate has a strong background in
 
 specialty coffee or luxury dining
 
 , with a commitment to delivering exceptional customer experiences and maintaining premium service standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
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 Oversee daily caf&eacute; operations to ensure smooth and efficient service
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 Lead, train, and motivate the team to deliver outstanding customer experiences
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 Maintain high standards in coffee quality, presentation, and service
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 Monitor inventory, ordering, and supplier coordination
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 Ensure compliance with health, safety, and hygiene regulations
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 Handle customer feedback professionally and resolve issues promptly
 </li>
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 Drive sales performance and implement strategies to increase revenue
 </li>
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 Manage staff scheduling, performance, and development
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experience as a Caf&eacute; Manager or similar role in
 
 specialty caf&eacute;s, luxury caf&eacute;s, or fine dining restaurants
 
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 Strong knowledge of specialty coffee and caf&eacute; operations
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 Excellent leadership and team management skills
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 Strong customer service and communication skills
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 Ability to work in a fast-paced, high-standard environment
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 Presentable, detail-oriented, and service-driven
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 Male/ Arabic
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 Experience in Qatar or GCC is an advantage
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 
 A leader who is passionate about coffee, hospitality, and creating a premium customer experience. Someone who thrives in a refined environment and knows how to elevate both team performance and guest satisfaction.
 
</div>

Cafe Manager

Arouku Technology

Job Opportunity: Technical Support ManagerLocation: Mesaieed, Qatar Company: Arouku TechnologyAbout UsArouku Technology is a leading provider of innovative IT solutions, specializing in enterprise systems, cloud services, and digital transformation. With a strong presence in Mesaieed, we are committed to delivering reliable technology support and exceptional customer service. As we expand, we are seeking a skilled Technical Support Manager to lead our support division and ensure seamless operations.Role OverviewWe are looking for a Technical Support Manager to oversee and manage our technical support team. This role requires a professional with expertise in IT support, customer service, and systems management. You will be responsible for ensuring timely resolution of technical issues, enhancing client satisfaction, and driving continuous improvement in support processes.Key Responsibilities<ul><li>Lead and manage the technical support team to deliver high-quality service.</li><li>Develop and implement support strategies, policies, and procedures.</li><li>Oversee troubleshooting, incident management, and escalation processes.</li><li>Collaborate with IT and product teams to resolve complex technical issues.</li><li>Monitor KPIs, service levels, and customer satisfaction metrics.</li><li>Provide training, mentorship, and performance management for support staff.</li><li>Ensure compliance with cybersecurity standards and company policies.</li><li>Represent Arouku Technology in client meetings and industry forums.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>7+ years of IT support experience, with at least 3 years in a leadership role.</li><li>Strong knowledge of enterprise IT systems, networks, and cloud platforms.</li><li>Proven track record of managing technical support operations.</li><li>Excellent leadership, organizational, and communication skills.</li><li>Ability to thrive in a fast-paced, client-focused environment.</li></ul>Why Join Us?<ul><li>Lead technical support operations at one of Qatar&rsquo;s premier technology companies.</li><li>Play a key role in shaping Arouku Technology&rsquo;s customer experience.</li><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and professional development.</li><li>Collaborative and innovative work culture.</li></ul>Job Type: Full-timePay: Up to QAR21,000.00 per monthWork Location: In person

Technical Support Manager

Paris United Group

Job Title: Showroom Manager Location: Qatar Industry: Retail / Hypermarket Department: Showroom Operations Job Type: Full-Time Visa: Transferable VisaRole OverviewWe are seeking an experienced Showroom Manager to oversee daily showroom operations, drive sales performance, and maintain high standards of customer service and visual merchandising.Key Responsibilities<ul><li>Manage overall showroom operations and daily activities</li><li>Lead, supervise, and motivate the sales team</li><li>Monitor sales performance and implement improvement strategies</li><li>Ensure proper product display and merchandising standards</li><li>Coordinate with warehouse and inventory teams for stock availability</li><li>Handle customer queries and ensure service excellence</li><li>Prepare reports and coordinate with management</li></ul>Required Skills<ul><li>Strong leadership and team management skills</li><li>Knowledge of retail operations and sales strategies</li><li>Excellent communication and customer service skills</li><li>Ability to work under pressure and achieve targets</li></ul>Qualifications &amp; Experience<ul><li>Degree in any discipline</li><li>5&ndash;9 years of experience in retail/showroom management</li><li>Experience in hypermarket or large retail preferred</li></ul>Additional Requirements<ul><li>Immediate joining required</li><li>Transferable Visa</li></ul>fmcg.recruitment2030@gmail.com +974 7707 0697 | +974 7003 4122Only shortlisted candidates will be contacted. Apply only if eligible.Pay: QAR6,000.00 - QAR10,000.00 per hourExpected hours: 62.0 &ndash; 72.0 per weekLocation:<ul><li>Doha (Preferred)</li></ul>Work Location: In person

Showroom Manager

DOHA BANK

<div>
 
 The
 
 incumbent
 
 will support the Manager - FATCA/CRS &amp; International Compliance in effective management and implementation of Foreign Account Tax Compliance Act (FATCA) and OECD Common Reporting Standard (CRS) across the Doha Bank Group. The Compliance Officer will support the Manager - FATCA/CRS &amp; International Compliance in ensuring full regulatory compliance under the FATCA / CRS regime, and timely submission of FATCA / CRS regulatory reporting, and all customer accounts comply with FATCA / CRS requirements, in line with the guidelines/parameters set by the regulatory agencies and the applicable laws.
 
 
 
 
 <ol>
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 Detailed Roles and Responsibilities:
 </li>
 </ol>
 
 
 OPERATIONAL
 
 
 
 
 
 
 FATCA / CRS
 
 
 
 
 <ul>
 <li>
 Assist the Manager - FATCA/CRS &amp; International Compliance in managing the implementation of OECD CRS regulation at Doha Bank Qatar, UAE, Kuwait and India branches in close coordination with the respective stakeholders, in line with regulatory guidelines/timelines.
 </li>
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 Assist the Manager - FATCA/CRS &amp; International Compliance in ensuring that all required changes in customer onboarding process and procedures and IT systems are developed to capture the CRS and FATCA required information.
 </li>
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 Assist the Manager - FATCA/CRS &amp; International Compliance in ensuring that all FATCA and CRS regulatory reports are developed in coordination with IT and are submitted to regulators on time for Doha Bank Group with completion and accuracy.
 </li>
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 Assist the Manager - FATCA/CRS &amp; International Compliance in maintaining effective liaison with Qatar Central Bank, General Tax Authority, Ministry of Finance, US IRS and Other local regulators on all FATCA / CRS related matters and to timely respond to their queries.
 </li>
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 Maintain a database of all QCB /GTA circular on FATCA and CRS and ensure that appropriate action is taken on all circulars.
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 Assist the Manager - FATCA/CRS &amp; International Compliance to address all FATCA / CRS queries from retail, corporate, treasury, overseas branches and other business units.
 </li>
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 Perform regular control testing / monitoring of all new customer accounts opened to ensure FATCA / CRS compliance. Take timely corrective actions for all issues noted in coordination with Retail and Corporate branches / Branch Control, operations / other relevant department.
 </li>
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 Validate FATCA and CRS information for all correspondent banking relationship (Nostro, Vostro and RMA) during the establishment of relationship and annual review.
 </li>
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 Identify and raise any risks/breaches related to FATCA/CRS through various inspections and preparing necessary reports for corrective actions by the relevant business functions.
 </li>
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 Ensure that internal monitoring mechanisms are established to ensure accurate data collection.
 </li>
 <li>
 Assist in formulating and delivering effective FATCA / CRS training and awareness programs to all relevant Doha Bank staff at Qatar and Overseas branches as per the regulatory and bank&rsquo;s internal policy/procedures.
 </li>
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 Assist in updating FATCA and CRS Policy and Procedures, Presentations and E-Learnings for Qatar and Overseas branches.
 </li>
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 Assist in managing the formulation and ensure effective implementation of the FATCA and CRS Policies &amp; Procedures.
 </li>
 <li>
 Ensure all required IT system implementations / changes for FATCA/CRS are completed on time. Perform system testing / UAT and validations before go live.
 </li>
 <li>
 Assist in ensuring that all modification required in customer on boarding procedures including amendments to existing Account Opening forms including additional forms like FATCA Addendum to account opening form, CRS Self-Certification Form etc. and processes are implemented correctly for Qatar and Overseas branches.
 </li>
 <li>
 Assist in ensuring the required annual enhanced due diligence related to FATCA/CRS is done for all pre-existing customers as per regulatory requirements.
 </li>
 <li>
 Assist in ensuring and spotting any gaps related to FATCA/CRS through various MIS monitoring reports.
 </li>
 <li>
 Assist in ensuring that FATCA / CRS implementation programs are established and managed in the overseas branches.
 </li>
 <li>
 Assist in ensuring that the Bank stays informed on all changes and / or updates to FATCA / CRS and International market intelligence in respect of FATCA /CRS and other similar regulations.
 </li>
 <li>
 Coordinate and support FATCA / CRS coordinator at overseas branches and ensure that control testing is performed on a regular basis.
 </li>
 <li>
 Assist Manager - FATCA/CRS &amp; International Compliance to ensure FATCA and CRS Compliance for subsidiaries and funds managed by Doha Bank.
 </li>
 <li>
 Assist Manager - FATCA/CRS &amp; International Compliance to rectify all open observations in internal audit, any other review reports by external consultants, regulators on FATCA and CRS.
 </li>
 <li>
 Perform all operational activities as assigned by the reporting authorities, in compliance with local regulations, Doha Bank&rsquo;s policies and units/departments approved policies and procedures.
 </li>
 <li>
 Support reporting authorities in on ground implementation of the procedural control measures identified through audit, risk and compliance observations.
 </li>
 <li>
 Support reporting authorities in periodically reviewing and updating the RCSAs pertaining to the processes executed within the unit with identified risks and areas for improvement. Also, ensure adherence to the controls defined in the RCSA.
 </li>
 <li>
 Support reporting authorities in timely rectification of observations / gaps identified by audit, compliance and risk.
 </li>
 <li>
 Perform any specific IT Compliance related activities as assigned by Chief Compliance Officer / Manager - FATCA/CRS &amp; International Compliance.
 </li>
 <li>
 Lead any other projects/assignments, as assigned by the Manager - FATCA/CRS &amp; International Compliance.
 </li>
 <li>
 Maintain highest standards of confidentiality, professional conduct, ethics and integrity in the provision of services in the unit.
 </li>
 <li>
 Follow the audit, risk, compliance and procedural control measures set by the management.
 </li>
 </ul>
 
 
 
 
 Additional responsibilities assigned to the staff - International Compliance
 
 
 
 
 <ul>
 <li>
 Support in implementation of Compliance and AML/CFT inspection plans and compliance programs for the overseas branches with proper tracking and escalations where required.
 </li>
 <li>
 Assist the respective team in evaluating the effectiveness/adequacy of available systems, policies and internal controls to mitigate the Compliance/regulatory and AML/CFT risks.
 </li>
 <li>
 Coordinate with the team to ensure timely submission of records in coordination with the relevant teams on account of central bank Inspection reports follow ups, action plan and ensure rectifications as identified by the local regulatory / Home regulator (QCB).
 </li>
 <li>
 Observe existing violations, if any, and update the reporting authorities with suggestions/recommendations to avoid further recurrence.
 </li>
 <li>
 Coordinate to ensure completion and submission of all periodic reports to the respective stakeholders, in compliance with local regulations and procedural requirements, in a timely manner.
 </li>
 <li>
 Guide and monitor the overseas Compliance team in adherence to internal compliance mandates and ensure timely resolution of issues, as identified.
 </li>
 <li>
 Cascade and coordinate the respective teams on region specific directives related to Compliance and AML/CFT, as applicable.
 </li>
 <li>
 Maintain highest standards of confidentiality, professional conduct, ethics and integrity in the provision of services in the unit.
 </li>
 <li>
 Follow the audit, compliance and procedural control measures set by the management.
 </li>
 </ul>
 
 
</div>

Compliance Officer

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