customer care manager

TOD MENA

<div>
 
 
 Position Summary:
 
 
 
 The Customer Care Manager is responsible for leading TOD&rsquo;s customer care function across service, support, and customer-related commercial activities. The role oversees day-to-day customer care operations, including contact center performance, service delivery, account support, issue resolution, and initiatives that contribute to customer satisfaction, retention, and revenue optimization.
 
 
 This role plays a key part in ensuring that customer interactions are handled efficiently and professionally across all touchpoints, while also identifying opportunities to improve service quality, operational effectiveness, customer loyalty, and commercial outcomes.
 
 
 
 
 
 
 Key Responsibilities and Accountabilities:
 
 
 <ul>
 <li>
 Lead and manage the end-to-end customer care function across customer support, service delivery, and customer account management.
 </li>
 <li>
 Oversee contact center operations and ensure service levels, quality standards, and response times are achieved.
 </li>
 <li>
 Drive continuous improvement in customer care processes, workflows, and operating procedures to enhance efficiency and customer satisfaction.
 </li>
 <li>
 Manage customer escalations and ensure timely resolution of complex issues in coordination with relevant internal stakeholders.
 </li>
 <li>
 Monitor customer feedback, complaints, and service trends to identify root causes and recommend corrective actions.
 </li>
 <li>
 Support retention and revenue-related initiatives through effective management of renewals, upselling opportunities, and customer engagement activities where applicable.
 </li>
 <li>
 Collaborate with Product, Technology, Marketing, Finance, and other internal teams to improve the overall customer journey and service experience.
 </li>
 <li>
 Establish and monitor KPIs, dashboards, and reporting related to service performance, customer satisfaction, retention, and team productivity.
 </li>
 <li>
 Contribute to budget planning and cost control within the customer care function, ensuring efficient use of resources.
 </li>
 <li>
 Assess operational risks within the function and implement appropriate controls, governance, and mitigation actions.
 </li>
 <li>
 Lead, coach, and develop the customer care team to ensure high performance, accountability, and a customer-centric culture.
 </li>
 <li>
 Ensure policies, processes, and customer interactions are aligned with company standards, compliance requirements, and business objectives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Management, Marketing, Communications, or a related field, master&rsquo;s degree is an advantage.
 </li>
 <li>
 Minimum 10 years of relevant experience in customer care, customer service, customer operations, or contact center management.
 </li>
 </ul>
 
 
</div>

Customer Care Manager

Sephora

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. 
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. 
With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
You will excel and enjoy this position if you are ready to actively handle the following missions :<div> 
Client Experience:</div> 
<div></div><ul><li>
Embody Sephora Attitude and set an example in front of the team.</li></ul><ul><li>
Provide support to the team in difficult situations ensuring client satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPIs.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Provide support for the floor manager as an active co-lead.</li><li>
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Services Manager and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Provide support for the Customer Experience Manager in analyzing results and proposing action plans in order to enhance client experience during the skincare shopping experience.
</li><li>Provide support for the Customer Experience Manager by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul><div></div><div> 
Sales:</div> 
<div></div><ul><li>
Collaborate in achieving skincare sale targets and overall store objectives.
</li><li>Reinforce sales policies and techniques established at Sephora University with all team members.
</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Provide support for the Customer Experience Manager in analyzing sales results and proposing action plans to achieve set targets.</li><li>
Ensure achievements by the hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li><li>Create disruptive internal competitions to motivate the team and boost achievements.</li></ul><div></div><div> 
Operations:</div> 
<div></div><ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
</li><li>Contribute to the store projection of an excellent image through cleanliness and product restocking.</li><li>
Together with the Customer Experience Manager, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>
Validate the podium order proposed by the Operations Manager and Podium daily performance is closely monitored.</li><li>
Align with Store Management on Shelving plans, novelties, brand relocations, gird changes, etc. and communicate to your assigned team.</li></ul><div> 
</div><div>People:</div> 
<div></div><ul><li>
Motivate and develop the team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animate briefing, coaching and training.</li><li>
Increase the team&rsquo;s confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the CEM.</li><li>
Coordinate with Store Management and ensure your assigned team is attending training and follow-up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member. Register new staff, report log in issues and oversee gift distribution of your assigned team.
</li><li>Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with CEM / SM for final validation according to business needs.</li></ul><div></div><div> 
Business:</div> 
<div></div><ul><li>
Provide support to the Customer Experience Manager / Store Director with knowledge
</li></ul><div>of the market conditions, competition, client needs, etc.</div><ul><li>
Analyze all relevant KPIs and propose action plans for improvement.
</li><li>Develop and propose short and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends.</li><li>
Plan, implement and oversee in-store promotional events or displays.</li></ul><div> 
Relationships</div><div> 
</div>Internal Relationships: Store team (Store Manager/Director, Supervisor, Beauty Consultants), and Head Office teams.
External Relationships: Clients, Brand Promoters/Managers Brand Trainers, Security, and Cleaning team.<div> 
</div>Do not hesitate to apply if you have&hellip; or if you are &hellip; 
<ul><li>Minimum 5 years of experience in retail with proven successful sales and services in store.
</li><li>Minimum 2 to 3 years&rsquo; experience in team management.
</li></ul><ul><li>3 years in the beauty industry.</li><li>
Advanced skincare knowledge.</li><li>
Bachelor&rsquo;s degree.</li><li>
English &ndash;Advanced level.</li><li>
Arabic is a plus.</li><li>
Digital orientation/analytical skills/business acumen.</li><li>
Excellent communication/public speaking skills.</li><li>
Ability to develop and manage people.</li><li>
Commercial awareness.
</li><li>Strong training &amp; coaching ability on product and services.</li><li>
Intermediate MS Office Skills.</li></ul> 
Here, you will find:<ul><li> 
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li>
Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li>
Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul></div>

Skincare Manager

Hands Services Company

<ul><li>Ensures staffs adhere to food hygiene, Health and Safety and Licensing Regulations.</li><li>Communicates effectively with all catering staff and the delivery of Managers instructions.</li><li>Monitors and controls the performance of the staff to ensure the correct standards are achieved in all areas.</li><li>Ensures all aspects of production and presentation of service meets the high quality standards expected by clients.</li><li>Inspect the food packing/dishes/boxes for any defects/cleanness before dispatching.</li><li>Check vehicle hygiene before dispatching food.</li><li>To receive, check and record the delivery of goods and eliminate distribution delays, excess/less food portions.</li><li>Monitor the daily food wastage/shortage from sites and report to the catering manager.</li><li>Completes all necessary records in accordance with procedures.</li><li>Ensure highest standard of customer care, attends customers&rsquo; complaints promptly and solving the problems with the manager&rsquo;s assistance.</li><li>Ensure kitchen/catering equipment's are well cleaned and store in appropriate place, train staff to handle equipment correctly.</li><li>Handle employee conflicts in accordance with company disciplinary rules.</li><li>Ensure the security of cash and stock at all times.</li><li>Ensure items are available in the store.</li></ul>Job Type: Full-timePay: QAR1,800.00 - QAR2,000.00 per month

Asst. Catering Supervisor

Sidra

<div>JOB SUMMARY 
The Research Specialist I &ndash; Flow Cytometry Core Lab Tech at Sidra Medicine performs all the activities required in the position, and should be eligible or/and hold QCHP license. The incumbent executes under senior supervision laboratory tests necessary for research and clinical activities in the Core. Performs routine and moderately complex scientific laboratory technical work, selecting and applying laboratory procedures and techniques to assignments with clear, specific objectives. Assignments may require investigation of a number of variables and complex features. S/he works with general supervision. The incumbent is required to exercise judgment in making technical decisions related to delegated tasks and escalating complex issues. The incumbent supports the team in Clean Room activities and in Good Manufacturing Practice operations for cell therapy and gene therapy products for clinical and research based on Good Laboratory Practice, in the development and validation of simple and moderately complex laboratory procedures for the manufacturing of cell and gene therapy products. The incumbent observes and maintains a high standard of laboratory health, safety procedures; works based to the institutional, departmental and Flow Cytometry Core&rsquo;s regulations/values/policies/procedures/instructions/protocols/designs and current professional standards and guidelines. Follows MoPH, professional, certification and accreditation bodies requirements. 
KEY ROLE ACCOUNTABILITIES
Clinical activities performed:
<ul><li>Peripheral blood and other tissues processing.
</li><li>Clinical assays.
</li><li>All necessary clinical grade testing for product quality control and quality control equipment used for the purpose.
</li><li>Clinical activity varies based on projects, the time spent in clinical related tasks is 40% or more. 
</li></ul>Research activities performed :
<ul><li>Basic and complex research activities in addition to the above clinical activities.
</li>Other basic and complex research activities related to biomedical science. 
<li>
</li></ul>Note: the incumbent does not interact directly with the patient.
In line with the activities briefly described above, s/he will be also accountable for the following:
<ul><li>Contributes to the delivery of departmental goals, through personal effort in own work area.
</li><li>Actively participates and responsibly performs the technical activities, pre-analytical, and analytical work in the labs: R&amp;D, production and testing. Under senior supervision designs, validates new methods and testing and clinical assays.
</li><li>Defines long term, medium and short term priorities and in daily work plan in accordance with the line manager reporting also outcomes, success and issues.
</li><li>Initiates, performs, reviews and troubleshoots quality control of reagents and test systems.
</li><li>Ensures and validates pre-existing assays for laboratory.
</li><li>Ensures assays comply with current regulations in Qatar or/and with international ones.
</li><li>Liaises with manager and ARC colleagues on production and outcomes, on appropriateness of tests and results.
</li><li>Maintains, monitors, records and reports tests results.
</li><li>Collaboratively maintains laboratory information system (e.g. LIMS/ELN).
</li><li>Maintains laboratory supplies inventory by checking stock to determine inventory level in assigned areas; anticipating needed supplies; and if requested placing and expediting orders for supplies; verifying receipt of supplies.
</li><li>Ensures that any difficulties or problems affecting service provision are reported promptly to colleagues, senior staff and line manager.
</li><li>Understands and adheres to process improvement principles and processes, for example, following standard work and maintaining a robust inventory concept in work area realizing that all processes are driven by the needs of the customer.
</li><li>Participates actively in Core meetings and if required in Quality Systems development/ improvement.
</li><li>Proposes changes to SOPs, relating to duties/ accountabilities, and under the instruction from the line manager drafts new versions or produces new operating procedures as addressed.
</li><li>Responsible for maintaining competencies required in Flow Cytometry Core and performs in accordance with laboratory and Sidra policy to provide accurate lab activities.
</li><li>Operates and maintains complex and basic instruments and equipment used in the laboratory, and properly sets up, calibrates, maintains, operates and shuts down such instruments (as needed);
</li><li>Maintains competence in Laboratory Information System that is crucial to the quality operations of the laboratory and patient care.
</li><li>Operates and performs daily preventive maintenance of equipment according to written procedures and documents; reports equipment malfunctions and requests service as necessary.
</li><li>Participates in research and development as directed.
</li><li>Maintains competence in Laboratory Information System and in Laboratory Management System that is crucial to the quality operations of the laboratory and patient care.
</li><li>Actively participates in Quality Improvement Programs essential to ensure that laboratory testing is accurate, timely and meets customer needs.
</li><li>Maintains policies and procedures for adherence to the current professional standards.
</li><li>Works with quality representative to develop systems to deliver quality services which satisfy Quality standards requirements.
</li><li>Accomplishes all the organizational mandatory requirements (i.e. Learning and Development requirements, use of PPE, etc.)
</li><li>Adheres to Sidra&rsquo;s standards as they appear in the Code of Conduct and Conflict of Interest policies.
</li><li>Adheres to and promotes Sidra&rsquo;s Values.
</li></ul>In view of the evolving needs and opportunities within Sidra, this position may be required to perform other duties as assigned and reporting relationships may vary. 
QUALIFICATIONS, EXPERIENCE AND SKILLS &ndash; SELECTION CRITERIA 
Education
Bachelor&rsquo;s Degree in Biomedical Sciences/ Clinical Laboratories or other relevant program.
Experience
3+ years&rsquo; experience in a research laboratory environment including:
<ul><li>Experience in cell cultures
</li><li>Experience in flow cytometry procedures
</li><li>Experience in molecular biology procedures
</li>Experience in proteins detection. 
<li>
</li></ul>Certification and Licensure
Essential
Eligibility for Licensure in the State of Qatar.
Preferred
License recognized in Qatar, EU, US or Canada. 
Job Specific Skills and Abilities.
Essential
<ul><li>Cell culture of primary blood cells, as lymphocytes
</li><li>Molecular biology procedures, as nucleic acids extraction, PCR, RT-PCR
</li><li>Flow cytometry stainings and basic data analysis
</li><li>Protein detection / functional assays
</li><li>Demonstrated excellent communication and interpersonal skills.
</li><li>Openness to teach and interact with other staff members.
</li><li>Proficiency with Microsoft Office suite.
</li><li>Fluency in written and spoken English
</li></ul>Preferred
<ul><li>Experience in bacterial cloning.
</li><li>Flow cytometry acquisition of samples.</li></ul></div>
 <div><div>About US</div>
<div><div>Sidra Medicine a healthy population is essential to a strong, prosperous society, and throughout 2020, Sidra continued to provide uninterrupted comprehensive specialist healthcare services for children and young people; and exceptional maternity, gynecology, and reproductive medical services for women, previously unavailable in Qatar and the region.&rdquo; &ndash; H.H Sheikha Moza bint Nasser, Chairperson of Qatar Foundation
</div><div>Sidra Medicine represents the vision of Her Highness Sheikha Moza bint Nasser who serves as its Chairperson. This high-tech facility is home to world-class patient care, scientific expertise, and educational resources.</div></div></div><div></div>

Research Specialist I - Research Specialist I – Flow Cytometry Core Lab Tech.

Pearl Design and Contracting

Restaurant preference must have worked in or has experience for Asian foodPackage All in Must Have NOCJob briefWe are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.Restaurant Manager responsibilities include maintaining the restaurant&rsquo;s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.To be successful in this role, you&rsquo;ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you&rsquo;ll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.We&rsquo;ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.Responsibilities<ul><li>Coordinate daily Front of the House and Back of the House restaurant operations</li><li>Deliver superior service and maximize customer satisfaction</li><li>Respond efficiently and accurately to customer complaints</li><li>Regularly review product quality and research new vendors</li><li>Organize and supervise shifts</li><li>Appraise staff performance and provide feedback to improve productivity</li><li>Estimate future needs for goods, kitchen utensils and cleaning products</li><li>Ensure compliance with sanitation and safety regulations</li><li>Manage restaurant&rsquo;s good image and suggest ways to improve it</li><li>Control operational costs and identify measures to cut waste</li><li>Create detailed reports on weekly, monthly and annual revenues and expenses</li><li>Promote the brand in the local community through word-of-mouth and restaurant events</li><li>Recommend ways to reach a broader audience (e.g. discounts and social media ads)</li><li>Train new and current employees on proper customer service practices</li><li>Implement policies and protocols that will maintain future restaurant operations</li></ul>Requirements and skills<ul><li>Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role</li><li>Proven customer service experience as a manager</li><li>Extensive food and beverage (F&amp;B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff</li><li>Familiarity with restaurant management software, like OpenTable and PeachWorks</li><li>Strong leadership, motivational and people skills</li><li>Acute financial management skills</li><li>BSc degree in Business Administration; hospitality management or culinary schooling is a plus</li></ul>Job Type: Full-timePay: QAR3,000.00 - QAR4,500.00 per monthWork Location: In person

Restaurant Supervisor

Baker Hughes

<div>
 
 Job Title Default
 
 
 
 
 Senior Services Manager - Customer Service Management
 
 
 
 
 Would you like to be part of our Gas Technology Services Team?
 
 
 
 
 Would you like to take ownership of our General Operations Support?
 
 
 
 
 Join our Industrial and Energy Technology Team!
 
 
 
 Our Industrial and Energy Technology (IET) operates across 120 countries, serving the entire energy value chain and the industrial sector. We hold an extensive portfolio of rotating equipment, process flow, transmission technology and lifecycle services. Our Engineering Transformation team works to improve the quality of our Engineering processes.
 
 
 
 As Senior Services Manager - Customer Service Management, you will be responsible for:
 
 
 
 
 <ul>
 <li>
 Ensure compliance with Qatar and regional standards while driving continuous improvement in people development and operational processes.
 </li>
 <li>
 Manage budgets and resources to equip teams with the tools and systems needed to meet professional services commitments.
 </li>
 <li>
 Contribute to strategic business planning and evaluate the organizational impact of future initiatives.
 </li>
 <li>
 Guide project and services managers through strong financial and operational insights.
 </li>
 <li>
 Consolidate data from multiple tools and teams into a centralized service management system for better decision‑making.
 </li>
 <li>
 Present project plans, technical roadmaps, risks, and recommendations to senior business leaders (EB/SEB) and partner leadership.
 </li>
 <li>
 Lead complex, cross‑functional, and technically diverse projects with significant operational scale.
 </li>
 <li>
 Act as the primary customer contact, managing relationships and ensuring timely resolution of issues across assigned regions and product lines.
 
 
 
 </li>
 </ul>
 
 To be successful in this role you will have:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from an accredited university or college.
 </li>
 <li>
 Minimum of 5 years&rsquo; experience in Business Operations.
 </li>
 <li>
 Minimum of 5 Years&rsquo;s of field experience, on Gas Turbine, Steam Turbines, Centrifugal Compressors and Power Generators operations and maintenance.
 </li>
 <li>
 Strong oral and written communication skills.
 </li>
 <li>
 Excellent interpersonal and leadership capabilities.
 </li>
 <li>
 Proven ability to analyze issues and develop effective solutions.
 </li>
 <li>
 Demonstrated experience leading programs and projects.
 </li>
 <li>
 Established project management skills to support complex operational environments.
 </li>
 <li>
 Ability to manage and develop teams, providing clear direction, coaching, and support to staff, with proven experience in managing people and direct reporters.
 </li>
 <li>
 Possess strong experience and familiarity with Qatar&rsquo;s culture and the oil and gas business landscape in Qatar and the wider Gulf region.
 
 
 
 </li>
 </ul>
 
 Desired Characteristics
 
 
 
 
 <ul>
 <li>
 Excellent time management skill
 </li>
 <li>
 Strong communication skills for coordination with vendors and internal teams.
 </li>
 <li>
 Strong interpersonal skills to be able to influence other and work with diverse teams
 </li>
 <li>
 Ability to coordinate several projects simultaneously.
 </li>
 <li>
 Effective problem identification and solution skills.
 </li>
 <li>
 Ability to quickly adapt to compliance-driven environment
 </li>
 <li>
 Willingness to learn industry-specific processes like customs clearance, material handling, and onshore logistics.
 </li>
 <li>
 Ability to work in fast-paced, high-pressure environments.
 
 
 
 </li>
 </ul>
 
 Working with us
 
 
 
 Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
 
 
 
 Working for you
 
 
 
 Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritise rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
 
 
 
 <ul>
 <li>
 Contemporary work-life balance policies and wellbeing activities
 </li>
 <li>
 Comprehensive private medical care options
 </li>
 <li>
 Safety net of life insurance and disability programs
 </li>
 <li>
 Tailored financial programs
 </li>
 <li>
 Additional elected or voluntary benefits
 
 
 
 </li>
 </ul>
 The Baker Hughes internal title for this role is: Services Advisor - Customer Service Management
 
 
 
 About Us:
 
 
 
 We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.
 
 
 
 Join Us:
 
 
 
 Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward.
 
 
 Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
 
 
 
 R160959
 
</div>

Senior Services Manager - Customer Service Management

<div>Job Title Default
Senior Services Manager - Customer Service Management
Would you like to be part of our Gas Technology Services Team?
Would you like to take ownership of our General Operations Support?
Join our Industrial and Energy Technology Team!
Our Industrial and Energy Technology (IET) operates across 120 countries, serving the entire energy value chain and the industrial sector. We hold an extensive portfolio of rotating equipment, process flow, transmission technology and lifecycle services. Our Engineering Transformation team works to improve the quality of our Engineering processes.
As Senior Services Manager - Customer Service Management, you will be responsible for:<ul><li>
Ensure compliance with Qatar and regional standards while driving continuous improvement in people development and operational processes.</li><li>
Manage budgets and resources to equip teams with the tools and systems needed to meet professional services commitments.</li><li>
Contribute to strategic business planning and evaluate the organizational impact of future initiatives.</li><li>
Guide project and services managers through strong financial and operational insights.</li><li>
Consolidate data from multiple tools and teams into a centralized service management system for better decision‑making.</li><li>
Present project plans, technical roadmaps, risks, and recommendations to senior business leaders (EB/SEB) and partner leadership.</li><li>
Lead complex, cross‑functional, and technically diverse projects with significant operational scale.</li><li>
Act as the primary customer contact, managing relationships and ensuring timely resolution of issues across assigned regions and product lines.</li></ul>
To be successful in this role you will have:<ul><li>
Bachelor&rsquo;s degree from an accredited university or college.</li><li>
Minimum of 5 years&rsquo; experience in Business Operations.</li><li>
Minimum of 5 Years&rsquo;s of field experience, on Gas Turbine, Steam Turbines, Centrifugal Compressors and Power Generators operations and maintenance.</li><li>
Strong oral and written communication skills.</li><li>
Excellent interpersonal and leadership capabilities.</li><li>
Proven ability to analyze issues and develop effective solutions.</li><li>
Demonstrated experience leading programs and projects.</li><li>
Established project management skills to support complex operational environments.</li><li>
Ability to manage and develop teams, providing clear direction, coaching, and support to staff, with proven experience in managing people and direct reporters.</li><li>
Possess strong experience and familiarity with Qatar&rsquo;s culture and the oil and gas business landscape in Qatar and the wider Gulf region.</li></ul>
Desired Characteristics<ul><li>
Excellent time management skill</li><li>
Strong communication skills for coordination with vendors and internal teams.</li><li>
Strong interpersonal skills to be able to influence other and work with diverse teams</li><li>
Ability to coordinate several projects simultaneously.</li><li>
Effective problem identification and solution skills.</li><li>
Ability to quickly adapt to compliance-driven environment</li><li>
Willingness to learn industry-specific processes like customs clearance, material handling, and onshore logistics.</li><li>
Ability to work in fast-paced, high-pressure environments.</li></ul>
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritise rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:<ul><li>
Contemporary work-life balance policies and wellbeing activities</li><li>
Comprehensive private medical care options</li><li>
Safety net of life insurance and disability programs</li><li>
Tailored financial programs</li><li>
Additional elected or voluntary benefits</li></ul>
The Baker Hughes internal title for this role is: Services Advisor - Customer Service ManagementAbout Us:<div>
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.</div> 

Join Us:<div>
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward. 
 
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</div></div>

Explore 813+ Customer care manager in Qatar this April. Find roles across top companies and apply now to boost your career.

813 customer care manager jobs In Qatar

Customer Care Manager

Skincare Manager

Asst. Catering Supervisor

Research Specialist I - Research Specialist I – Flow Cytometry Core Lab Tech.

Restaurant Supervisor

Senior Services Manager - Customer Service Management

Senior Services Manager - Customer Service Management