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customer service representative

customer care manager

Ethra Human Resources

<p>We are seeking a highly motivated Customer Care & Complaints Manager to lead our support operations and ensure exceptional customer experience. The ideal candidate will manage a team handling customer inquiries and complaints, with a focus on quality, responsiveness, and compliance with SAMA regulations. This role requires prior experience in fintech or banking, strong communication skills, and hands on familiarity with CRM tools like Zendesk or ZohoDesk. The candidate will be responsible for setting service standards, improving internal processes, and reporting key KPIs.</p> Responsibilities <ul> <li>Build and optimize customer service policies and procedures</li> <li>Handle escalated complaints and ensure timely resolutions</li> <li>Ensure compliance with SAMA complaint handling regulations</li> <li>Track KPIs like CSAT, resolution time, and SLA compliance</li> <li>Collaborate with technical, product, and legal teams on service improvement</li> <li>Maintain customer feedback loops and suggest enhancements</li> <li>Prepare regular reports and present findings to senior management</li> </ul> Requirements <ul> <li>Experience: 3-5 years in customer service management</li> <li>Preferred Industry: Fintech / Banking / Lending / Regulated Services</li> <li>Language: Arabic (Fluent), English (Good)</li> <li>Tools: CRM, Helpdesk Platforms (Zendesk, ZohoDesk, etc.)</li> <li>Education: Bachelor's Degree (Business, IT, or related field)</li> </ul>

Customer Care Manager

HALA

<div>
 <p>
  <strong>
   Who Are We
  </strong>
 </p>
 <p>
  <br/>
  HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
 </p>
 <p>
  <br/>
  HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
 </p>
 <p>
  <br/>
  Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
 </p>
 <p>
  <u>
   <strong>
    JOB-SPECIFIC:
   </strong>
  </u>
 </p>
 <ul>
  <li>
   Resource, train, coach, and leading customer care representatives as they provide support for customers
  </li>
  <li>
   Develop objectives for the customer care&rsquo;s day-to-day activities Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  </li>
  <li>
   Answer representative&rsquo;s questions, guiding them through difficult calls or issues
  </li>
  <li>
   Diffuse angry customers and handle issues that cannot be fielded by representatives
  </li>
  <li>
   Lead team meetings, ask questions making sure the team are receiving, understanding and putting into practice the the relevant information
  </li>
  <li>
   Coach team regarding processes and practices, and define customers&rsquo; expectations
  </li>
  <li>
   Assist other management team members in identifying trends and establishing customer care goals
  </li>
  <li>
   Ensure team members are achieving desired service levels
  </li>
  <li>
   Take corrective action, as needed
  </li>
  <li>
   Prepare reports and analyze call center data to improve processes
  </li>
  <li>
   Ensure resources are properly allocated
  </li>
  <li>
   Strive to maximize efficiency and customer satisfaction
  </li>
  <li>
   Take on tasks or projects to support employees, other managers, and call center operations
  </li>
  <li>
   Make sure technology is utilized to a maximum and team members are well-organized and productive
  </li>
  <li>
   Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <strong>
  What We Offer You
  <br/>
 </strong>
 <strong>
  We believe you will love working at HALA!
 </strong>
 <ul>
  <li>
   We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
  </li>
  <li>
   We offer highly competitive compensation packages, including the potential for shares.
  </li>
  <li>
   We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
  </li>
  <li>
   Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
  </li>
  <li>
   We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
  </li>
  <li>
   You will be given a lot of responsibility and trust.&nbsp;We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
  </li>
 </ul>
 &nbsp;
 <strong>
  If you think you have what it takes to join a remarkable team #apply_now&nbsp;
 </strong>
 <p>
  &nbsp;
 </p>
</div>


Customer Care Supervisor

Majid Al Futtaim

<div>
 <p>
  <strong>
   BUSINESS INTRODUCTION
  </strong>
 </p>
 <p>
  Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   JOB TITLE
  </strong>
 </p>
 <p>
  Customer Care Representative | MAF LifeStyle | Customer Care
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ROLE SUMMARY
  </strong>
 </p>
 <p>
  The Customer Care Representative is responsible for maximizing company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ROLE PROFILE
  </strong>
 </p>
 <ul>
  <li>
   Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager.
  </li>
  <li>
   Process all customer requests accurately and efficiently.
  </li>
  <li>
   Focus on meeting the customer&rsquo;s expectations by utilizing all resolution options, as outlined in the company customer service standards.
  </li>
  <li>
   Communicate pertinent information to all Contact Center associates.
  </li>
  <li>
   Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication
  </li>
  <li>
   Ensure all customers are provided gracious, quick and efficient service
  </li>
  <li>
   Communicate pertinent information to all Contact Center associates.
  </li>
  <li>
   Communicate effectively and efficiently with all company associates and business contacts.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   REQUIREMENTS
  </strong>
 </p>
 <ul>
  <li>
   3 to 4 years customer experience
  </li>
  <li>
   Excellent to Fluent English
  </li>
  <li>
   Communication Skills
  </li>
  <li>
   Teamplayer is required
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHAT WE OFFER
  </strong>
 </p>
 <ul>
  <li>
   At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
  </li>
  <li>
   Work from any country in the world for 30 days a year.
  </li>
  <li>
   Work in a friendly environment, where everyone shares positive vibes and excited about our future.
  </li>
  <li>
   Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Care Representative

Apparel Group

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Position Objective:
  <br/>
  <br/>
 </strong>
 The Sales Associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the Store Manager or Assistant Store Manager.
 <br/>
 <br/>
 <strong>
  Key Responsibility:
  <br/>
  <br/>
 </strong>
 <strong>
  Customer Service:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Greet customers and assist them in selecting products that meet their needs.
  </li>
  <li>
   Convert window shoppers into buyers through proactive engagement.
  </li>
  <li>
   Promote the company's loyalty program to encourage repeat sales.
  </li>
  <li>
   Deliver top-tier customer service by following the company&rsquo;s GUEST model (Greet, Understand, Explain, Sell, Thank).
  </li>
  <li>
   Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities.
  </li>
  <li>
   Educate customers on product features, benefits, materials, and care instructions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Grooming / Attitude / Knowledge:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Always present a well-groomed and professional appearance.
  </li>
  <li>
   Be flexible and available to work extended hours during peak sales periods.
  </li>
  <li>
   Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Merchandising:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure products are displayed in an attractive manner according to store layout standards.
  </li>
  <li>
   Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items.
  </li>
  <li>
   Record and maintain accurate inventory records for incoming and outgoing stock.
  </li>
  <li>
   Upsell and cross-sell products to increase sales opportunities.
  </li>
  <li>
   Maintain strong knowledge of product inventory and promotions to communicate effectively with customers.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Process:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Efficiently operate the Point of Sale (POS) system for billing and transactions.
  </li>
  <li>
   Balance the cash till at the start and end of shifts.
  </li>
  <li>
   Accurately process payments through cash, credit cards, vouchers, or automatic debits.
  </li>
  <li>
   Issue receipts, refunds, and change to customers correctly.
  </li>
  <li>
   Maintain vigilance regarding store security and ensure all loss prevention policies are followed.
  </li>
  <li>
   Replenish and re-merchandise stock on the sales floor to ensure product availability at all times.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Qualification:
  <br/>
  <br/>
 </strong>
 The ideal Sales Associate in a retail company should have a bachelor&rsquo;s degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience, previous experience in a sales role is preferred.
</div>


Sales Associate

لدله الصحية

<div><div><div><div><h4 class="jobSectionHeader"><b>Call Center Coordinator</b><p>Part Time</p></h4></div><div>
Posted On: Monday, November 10th, 2025</div></div></div><div><div>
Description</div><div><p><b>
Role Purpose:</b></p><p>
Responsible for presenting a professional Call Center services to achieve departmental goals and objectives.</p><p><b>
Key Responsibilities:</b></p><ul><li><div>
Manage outbound calls in a polite and professional manner.</div></li><li><div>
Ensure the customer satisfaction by performing necessary outbound calls related to appointments confirmation and cancellation.</div></li><li><div>
Perform reports that required by direct supervisor.</div></li><li><div>
Maintain and improve quality results by adhering to approved standards and guidelines.</div></li><li><div>
Communicate and confer with customers by using various web based tools.</div></li><li><div>
Execute effective communication skills to deal tactfully with different kinds of customers.</div></li><li><div>
Implements appropriate policies and procedures to achieve the Hospital&rsquo;s goals and objectives in pursuit of Standards of Care, Quality / Performance Improvement</div></li><li><div>
Perform any other tasks within his/her competence as directed by the Call Center Manager.</div></li></ul></div></div><div><div>
Requirements</div><div><p><b>
Necessary Knowledge and Experience:</b></p><ul><li>
0 - 1 years of experience in the related field</li></ul><p><b>
Education and Certification Requirements:</b></p><ul><li>
High school diploma or equivalent.</li></ul></div></div><div><div>
Summary</div><div><div><div><div><b>
Industry</b><b>:</b></div><div><div>
Hospital &amp; health care</div></div></div><div><div><b>
Experience Required</b><b>:</b></div><div><div>
1 year(s) minimum</div></div></div><div><div><b>
Career Level</b><b>:</b></div><div><div>
Officer</div></div></div></div></div></div><div><p>
Required Skills</p><div><p>
Computer Literacy (Word, Excel, Powerpoint)</p><p>
Supervision Skills</p><p>
Adaptability</p><p>
Teamwork</p><p>
Good Communication Skills</p><p>
Flexibility</p><p>
Dependability And Responsibility</p><p>
Honesty And Integrity</p><p>
Strong Work Ethic</p><p>
Motivated To Grow And Learn</p><p>
Strong Self-Confidence</p><p>
Self-Motivated</p><p>
Possessing A Positive Attitude</p></div></div><div><p>
Languages</p><div><p>
EN - Full Professional Proficiency</p><p>
AR - Full Professional Proficiency</p></div></div></div><p></p>

Call Center CoordinatorPart Time

Fairmont

<div><b>Company Description</b><p><br>
Gr&uuml;nde f&uuml;r Accor zu arbeiten?<br>
Wir sind weit mehr als ein weltweit f&uuml;hrendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Pers&ouml;nlichkeit passen.<br>
Wir unterst&uuml;tzen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen daf&uuml;r, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen M&ouml;glichkeiten von Accor erkunden kannst.<br>
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam k&ouml;nnen wir die Gastronomie und Hotellerie von morgen ver&auml;ndern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/.<br>
Tu das, was Du liebst, trage etwas f&uuml;r die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS</p><b><br>
Job Description</b><p><br>
We are seeking an organized and efficient Laundry Assistant Manager to join our team in Riyadh, Saudi Arabia. In this role, you will support the Laundry Manager in overseeing daily operations, ensuring high-quality service, and maintaining a smooth workflow in our laundry facility.</p><ul><li>
Assist in managing daily laundry operations and staff scheduling</li><li>
Supervise and train laundry attendants to maintain high standards of cleanliness and efficiency</li><li>
Monitor inventory levels and place orders for supplies as needed</li><li>
Ensure proper operation and maintenance of laundry equipment</li><li>
Implement and enforce health and safety regulations in the laundry facility</li><li>
Handle customer inquiries and resolve any issues in a professional manner</li><li>
Collaborate with other departments to meet the laundry needs of the organization</li><li>
Assist in developing and implementing process improvements to increase efficiency</li><li>
Prepare reports on laundry operations, productivity, and quality metrics</li><li>
Fill in for the Laundry Manager in their absence</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
High school diploma or equivalent required; Associate's degree in hospitality management or related field preferred</li><li>
2-3 years of experience in laundry operations or hospitality industry</li><li>
Previous supervisory experience preferred</li><li>
Proficiency in operating and maintaining various laundry equipment</li><li>
Strong knowledge of laundry processes and textile care</li><li>
Excellent organizational and time management skills</li><li>
Proven ability to lead and motivate a team</li><li>
Strong customer service orientation</li><li>
Proficient in basic computer skills, including MS Office and laundry management software</li><li>
Familiarity with health and safety regulations in laundry operations</li><li>
Ability to work flexible hours, including weekends and holidays as needed</li><li>
Physical ability to stand for extended periods and lift up to 25 pounds</li><li>
Excellent communication skills in English; knowledge of Arabic is a plus</li></ul><br>
<b>
Additional Information</b><p><b><br>
Laundry Assistant Manager &ndash; Job Description and Work Environment:</b></p><p>
As a Laundry Assistant Manager, you will be a key part of the operations team responsible for ensuring that laundry processes run at the highest levels of quality and efficiency. You will support the Laundry Manager in overseeing all stages of work within the laundry department, from receiving linens and garments, through cleaning, drying, and pressing, to timely distribution and delivery.</p><p>
Your responsibilities include monitoring workflow, ensuring compliance with hygiene and safety standards, effectively managing the team, and resolving operational issues to guarantee customer satisfaction and quality adherence.</p><p>
We work in an environment that promotes collaboration and professionalism, where we believe teamwork is essential to achieving the best results. You will regularly communicate with team members to improve performance and elevate the level of services provided.</p><p><b>
Our Commitment to Diversity and Inclusion:</b></p><p>
We take pride in fostering a work environment that respects diversity and supports everyone. We value varied experiences and backgrounds and believe that diversity strengthens our team. We are committed to respecting all employees and customers alike, and strive to provide equal opportunities for professional growth in a positive and supportive workplace.</p></div>

Laundry Assistant Manager

Sscegypt

<p>Our client is looking for Client Care Manager who can serves as a leader within the Client Care Team, ensuring exceptional service and support for clients. This role is responsible for managing client inquiries, resolving issues, and enhancing the overall client experience while maintaining compliance with regulatory standards set by the Capital Market Authority. The Manager will also mentor team members and drive process improvements.</p><p><strong>KEY RESPONSIBILITIES</strong></p><p><strong>Key Accountabilities</strong></p><p><strong>1. Client Interaction Management</strong></p><ul><li>Lead & manage client calls, ensuring prompt and accurate responses to inquiries and concerns.</li><li>Facilitate clear and open lines of communication between clients and the company, ensuring that all inquiries and concerns are addressed promptly and accurately.</li><li>Implement a structured process for managing escalated client issues, ensuring timely resolutions while maintaining a high level of client satisfaction and trust.</li></ul><p><strong>2. Client Accounts Management Responsibilities</strong></p><ul><li>Lead collaboration efforts with Relationship Managers (RMs) to ensure accurate and timely account openings, overseeing the collection and verification of all necessary documentation.</li><li>Enforce & establish a comprehensive checklist of required documentation for account openings, ensuring all necessary forms are completed and signed.</li><li>Conduct thorough reviews of client documents to verify authenticity and ensure compliance with regulatory standards, including identification, proof of address, and financial disclosures.</li><li>Maintain organized records of all client documentation, ensuring easy retrieval for audits and compliance checks, thereby upholding the integrity of client data.</li><li>Conduct comprehensive training sessions for junior staff on documentation requirements and account opening procedures, fostering a culture of continuous improvement and compliance within the team.</li></ul><p><strong>3. Due Diligence and Compliance</strong></p><ul><li>Supervise the efforts of Client care team and Relationship Managers (RMs) in conducting comprehensive due diligence searches in accordance with "Know Your Client" (KYC) policies, ensuring thorough and accurate client assessments.</li><li>Provide training and support to team members on compliance standards and KYC policies, reinforcing the importance of due diligence in client account management.</li><li>Ensure compliance with regulatory requirements and internal standards in all client interactions.</li><li>Stay updated on regulatory changes and industry best practices to adapt documentation requirements as necessary, ensuring ongoing compliance with the Capital Market Authority.</li></ul><p><strong>4. Process Improvement</strong></p><ul><li>Analyze current client account management processes to identify inefficiencies and areas for enhancement, ensuring optimal workflow and client satisfaction.</li><li>Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.</li><li>Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.</li><li>Conduct training sessions for team members on updated processes and procedures, ensuring that all staff are equipped with the necessary knowledge and skills to adapt to changes effectively.</li><li>Collaborate with other departments to streamline inter-departmental processes, enhancing overall efficiency and service delivery for clients.</li></ul><p><strong>5. Information Security Obligations</strong></p><ul><li>Comply with the corporate information security policies & procedures relevant to the role.</li><li>Preserve the:</li></ul><p>o Confidentiality of information by promising that data should only be accessed by authorized people.</p><p>o Integrity of the information by safeguarding the accuracy and completeness of information and processing methods.</p><p>o Availability of information, by ensuring that users under their control have access to information and associated assets when required.</p><ul><li>Protect organizational assets (information, software, hardware) against compromise.</li><li>Comply with Data Protection and Intellectual Property Rights legislation valid in KSA.</li></ul><p><strong>JOB SPECIFICATION</strong></p><p><strong>QUALIFICATION</strong></p><ul><li>Bachelor's degree in finance, Business Administration, Economics, or a related field.</li></ul><p><strong>CERTIFICATION</strong></p><ul><li>CME-1 Certification is required.</li></ul><p><strong>EXPERIENCE</strong></p><ul><li>Minimum of 8 years of experience in client care, customer service, or related roles, preferably within the financial services industry.</li><li>Proven track record in managing complex client relationships and resolving issues effectively</li><li>In-depth understanding of the regulatory landscape in Saudi Arabia, including compliance with CMA regulations.</li></ul><p><strong>COMPETENCIES</strong></p><ul><li>Exceptional Customer Service Skills</li><li>Strong Problem-Solving and Decision-Making Abilities.</li><li>Excellent Communication and Interpersonal Skills.</li><li>Attention to Detail and Quality Focus.</li><li>Ability to Multi-task in a Fast-Paced Environment.</li></ul><ul><li>Excellent command of Spoken and Written English Language.</li></ul><p><strong>INTERNAL & EXTERNAL COMMUNICATION</strong></p><ul><li>Regular interaction with RMs, Head of Business Development, and other departments to ensure cohesive client service.</li></ul><p><strong>Important Note:</strong></p><ul><li>The above is a partial list of duties; you may be expected to perform different tasks as necessary, suiting the business need to meet the overall business objectives.</li><li>The KPIs will be followed post acceptance.</li></ul>

Clients Care Manager

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