customer care manager

Kuehne+Nagel

<div><div><div><h2 class="jobSectionHeader"><b>It's more than a job</b></h2></div><p>
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.</p><div><div><div><div>
&lrm;</div><br>
</div><div><p>You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.</p><p>
You will be leading, directing + optimizing your local customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
How you create impact</b></h2><br>
</div><div><p>Utilizing your strong forwarding + market knowledge, you will drive service improvement activities, to ensure customer satisfaction with our products, services + features.</p><br>
<p></p><ul><li>
To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality, close collaboration with operational + commercial key stakeholders, along with air logistics management to optimize the customer experience.</li><li>
To own, monitor + drive all sales activities.</li><li>
To ensure best-in-class customer onboarding.</li><li>
To focus on continuous improvement of processes + controls ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.</li><li>
To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.</li><li>
To prioritize customer complaint management, ensuring a consistent delivery against the customer promise.</li><li>
To ensure close cooperation with the Operational Care Center (OCC) as well as the Revenue Care Center (RCC) to optimize the customer experience.</li><li>
To ensure delivery against all financial targets + strategic objectives of your CCL.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What we would like you to bring</b></h2>
</div><div><ul><li>5&ndash;7 years of experience in customer care, logistics, or operations, with 2&ndash;3 years in a leadership role.</li><li>
Strong knowledge of freight forwarding and air logistics.</li><li>
Excellent communication and teamwork skills.</li><li>
Proven ability to drive customer satisfaction, retention, and reactivation.</li><li>
Experience in managing sales activities within a customer service environment.</li><li>
Skilled in customer complaint resolution and service recovery.</li><li>
Strong analytical and continuous improvement capabilities.</li><li>
Accuracy in managing customer data and reporting, especially for SME customers.</li><li>
Proficient in using CRM systems and customer service tools.</li><li>
Bachelor's degree in Business, Logistics, Supply Chain, or a related field (preferred).</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What's in it for you</b></h2>
</div><div><ul><li>Join a global logistics leader with strong industry reputation.</li><li>
Grow your career with training and internal advancement.</li><li>
Lead and make an impact in a high-visibility role.</li><li>
Work with modern tools in a digital-first environment.</li><li>
Be part of a supportive, team-oriented culture.</li></ul></div></div></div><div><h2 class="jobSectionHeader"><b>
Who we are</b></h2></div><p>
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.</p><p>
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.</p><p>
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.</p></div></div><div></div>

Customer Care Manager

Grand Community Co

Community & Customer Care Manager

Crane Authentication (NXT)

<div>
 <p>
  As a partner to businesses and governments,
  <strong>
   Crane Authentication
  </strong>
  offers expertise and cutting-edge innovations that protect and enhance products, secure identities, safeguard revenues and enforce compliance. Customers from different business sectors and levels of government trust our team of 1,250 people for their expertise in R&amp;D, security design, engineering and data-driven insights. We are an integral part of
  <strong>
   Crane NXT
  </strong>
  , a c$2 billion dollar business with over 5,000 associates
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position Summary &amp; Objective
  </strong>
 </p>
 <p>
  The Regional Manager, Customer Care Quality ensures quality standards set for the Crane Authentication Service Management Provision are met. Ensures alignment with the standards, efficiencies and best practices across the global Customer Care centres. This role ensures quality is consistent and meets both internal and external requirements.
 </p>
 <p>
  The role co-creates, maintains and advises on the performance of the Service Management quality management system; produces data and reporting on performance; and measures against set standards. This role looks into individual performances within the Service Management function to identify gaps and potential optimizations.
 </p>
 <p>
  Being based in Riyadh, the Regional Customer Care Manager will work closely with the ZATCA Service Delivery Manager to support managing the performance of the KSA Customer Care team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Essential Functions Performed by the Position
  </strong>
 </p>
 <p>
  &middot; Works with all Practice owners to devise and establish quality procedures, standards and specifications, co-develops Service Quality plans ensuring customer requirements are met and forms the scope for the Service Management Quality Management System.
 </p>
 <p>
  &middot; Looks at ways to reduce waste and increase efficiency.
 </p>
 <p>
  &middot; Reviews existing policies and procedures and makes suggestions for changes and improvements.
 </p>
 <p>
  &middot; Establishes, enhances and maintains existing quality controls and documentation procedures.
 </p>
 <p>
  &middot; Implements procedures to monitor and evaluate Service quality at various touchpoints, identifying deviations from process and standards.
 </p>
 <p>
  &middot; Monitors performance by gathering relevant data and produce statistical reports.
 </p>
 <p>
  &middot; Tracks Key performance Indicators (KPI&rsquo;s) related to Service Management Quality.
 </p>
 <p>
  &middot; Measures performance and identifies any areas of weakness, recommending and implementing improvements.
 </p>
 <p>
  &middot; Leads improvement initiatives in Continual Improvements and assesses the effectiveness.
 </p>
 <p>
  &middot; Provides regular quality score feedback to individual&rsquo;s, Managers and Senior Managers through various feedback techniques, including review sessions, report delivery and more.
 </p>
 <p>
  &middot; Gathers and analyses customer feedback to understand t needs and preferences, to refine Service Management Delivery.
 </p>
 <p>
  &middot; Liaises with managers and staff to provide training, tools and techniques to enable others to achieve quality standards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Disclaimer
  </strong>
 </p>
 <p>
  This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Position Qualifications
  </strong>
 </p>
 <p>
  <strong>
   Education:
  </strong>
 </p>
 <p>
  &middot; Bachelor's degree in business administration, finance, or related work experience.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Experience
  </strong>
  :
 </p>
 <p>
  &middot; 5 years experience in Quality Management, preferably in Customer Support environments.
 </p>
 <p>
  &middot; Good understanding of ITIL Framework
 </p>
 <p>
  Certifications/Licenses:
 </p>
 <p>
  &middot; ITIL Certification is a plus.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Language Proficiency:
  </strong>
 </p>
 <p>
  &middot; Fluent in English. Speaking Arabic is a plus.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Knowledge, Skills, and Abilities
  </strong>
 </p>
 <p>
  &middot; Communication and interpersonal skills
 </p>
 <p>
  &middot; Analytical and problem-solving ability
 </p>
 <p>
  &middot; Planning and project management skills
 </p>
 <p>
  &middot; A strategic approach to work
 </p>
 <p>
  &middot; Ability to facilitate change
 </p>
 <p>
  &middot; Attention to detail
 </p>
 <p>
  &middot; An understanding and appreciation of other people&rsquo;s work disciplines.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHAT&rsquo;S IN IT FOR YOU?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Work for a market leading, established product company.
  </li>
  <li>
   Nice modern offices with great facilities.
  </li>
  <li>
   Health Insurance.
  </li>
  <li>
   24 days holidays plus national holidays.
  </li>
  <li>
   Life Insurance.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    Crane Authentication is part of Crane NXT
   </em>
  </strong>
 </p>
 <p>
  <em>
   Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. Crane NXT has approximately 5,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.
  </em>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law.
  </em>
 </p>
 <p>
  <em>
   We receive a high number of applications, so apologies if we are unable to provide specific feedback. If we feel you are a fit for the role, we&rsquo;ll be in contact.
  </em>
 </p>
 <p>
 </p>
</div>


Customer Care Quality Manager

HRCONSOL

<p>HRCONSOL is Hiring | Manager-Customer Care Service</p><p>We are hiring for a leading Skin Care &amp; Food Supplement Company based in DHA Phase VI, Karachi.</p><p>Duty Timings: 09:00 AM &ndash; 06:00 PM</p><p>Days: Monday to Friday</p><p>Salary Range: PKR 100,000 &ndash; 150,000</p><p>Location: DHA Phase VI, Karachi</p><p>Key Responsibilities:</p><p>- Lead day-to-day operations of the customer service team</p><p>- Communicate empathetically with customers, resolving inquiries, issues, and complaints</p><p>- Provide product expertise and personalized skincare advice</p><p>- Monitor and analyze customer feedback to drive improvements</p><p>- Train and develop team members to ensure top-notch service delivery</p><p>- Maintain a customer-focused and solution-oriented approach</p><p>- Guide and motivate the team to achieve service excellence</p><p>Qualification:</p><p>- Graduate/Master&rsquo;s from a reputable university/college</p><p>Experience:</p><p>- 3&ndash;5 years of experience in Customer Service</p><p>- Preference for candidates from Skincare, Beauty Products, or Food Supplements industries</p><p>Apply at: jobs@hrconsol.com</p><p>Females are strongly encouraged to apply.</p><p>Job Type: Full-time</p><p>Pay: Rs100,000.00 - Rs150,000.00 per month</p><p>Work Location: In person</p>

Manager-Customer Care Service

Urban Developers Group

<p><b>Department:</b> Customer Care Incharge ( Females Only)<br/><b>Location:</b> Central Park Housing Scheme, Lahore main ferozpur road.<br/><b>Reports to:</b> Admin manager</p><p><b>Key Responsibilities:</b></p><ul><li>Supervise day-to-day operations of the customer care department.</li><li>Lead, guide, and support the customer care representatives to achieve service targets.</li><li>Handle escalated customer complaints and ensure timely resolution.</li><li>Monitor calls, emails, and other communication channels for quality and service standards.</li><li>Develop and implement customer care policies, procedures, and service standards.</li><li>Prepare and maintain reports on customer feedback, complaints, and service performance.</li><li>Coordinate with other departments (Sales, Operations, Accounts) to resolve customer concerns.</li></ul><p><b>Key Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or relevant field.</li><li>3&ndash;5 years of experience in customer service with at least 1&ndash;2 years in a supervisory role.</li><li>Strong leadership and team management skills.</li><li>Excellent communication, interpersonal, and problem-solving abilities.</li><li>Ability to handle difficult situations and resolve conflicts effectively.</li><li>Proficiency in MS Office and CRM/customer care software.</li><li>Strong customer-oriented mindset with attention to detail.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Care Incharge

Barclays

<div><div><div><p>Date live:
</p><b>08/27/2025</b>
 </div><div><p>Business Area:
</p><b>India COO Customer Care BUK</b>
 </div><div><p>Area of Expertise:
</p><b>Banking Operations</b>
 </div><div><p>Contract:
</p><b>Permanent</b>
 </div><div><p>Reference Code:
</p><b>JR-0000045592</b></div></div></div>
<br><div><p>Step into the role of <b>Customer Care Leader</b> at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules &amp; regulations, and codes of conduct.</p><p></p><p>
To be successful as an <b>Customer Care Leader</b> at Barclays, you should have below critical skills.</p><ul><li>
Lead and manage the customer care team to ensure high quality service.</li><li>
Minimum 3 years of experience in a customer care leadership role and experience in managing outbound voice calling will be preferred.</li><li>
Proven experience in the BPO and Banking industry.</li><li>
Strong Leadership, Communication and interpersonal skills.</li><li>
Manage teams operating out of various locations.</li><li>
Excellent problem-solving and decision-making abilities.</li><li>
Ability to manage and motivate a team in a fast-paced environment.</li><li>
Knowledge of Customer Service best practices and industry standards.</li><li>
Achieving high standards and delivering results with accuracy and attention to detail.</li><li>
Knowledge of frauds &amp; voice experience</li><li>
Graduate/post-graduate in any discipline</li><li>
Blended role (Voice &amp; Non-voice both).</li><li>
Responsible to connect with UK customers regarding transactions, validity, necessary amendments, check fraudulent activity.</li><li>
Flexibility in hours of work and ability to work changing shifts patterns.</li></ul><p></p><p>
You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.</p><p></p><p>
This role is based out of <b>Chennai.</b></p><p><b>
Purpose of the role</b></p><p>
To lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes. Build and maintain your team&rsquo;s capability to deliver excellent customer outcomes through identifying, understanding, and meeting customer needs both internally and externally, using available tools and enablers to grow business performance.</p><p></p><p><b>
Accountabilities</b></p><ul><li>
Customer service to create excellent customer satisfaction and positively influence NPS (Net Promoter Scores), act as an ambassador for Barclays externally and internally, creating connections and growth for customers.</li><li>
Identification and maintenance of active performance management standards across the team, communicating to and inspiring colleagues to be commercially minded, achieve goals and expectations, measure them frequently and honestly to ensure personal growth and support early identification and intervention where required.</li><li>
Day to day running of the business, using internal and external insights to develop an effective business plan, making evaluative judgments to support customers with their financial needs and drive long term sustainable revenue growth in your area.</li><li>
Market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities.</li><li>
Cultivation of a resolution culture where leaders and colleagues are customer advocates and are empowered to deal with customer requests fairly at first point of contact.</li><li>
Creation of an empowering environment, bringing together and supporting a community of colleagues who care about Customers, Colleagues and Outcomes.</li><li>
Operational performance of allocated sites and surrounding touchpoints. Ensuring operational and risk frameworks are adhered to for all direct reports, including observations.</li><li>
Creation of a culture which enables focus on building deeper relationships with customers and contribute to the overall success of Barclays.</li></ul><p></p><p><b>
Analyst Expectations</b></p><ul><li>
To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.</li><li>
Requires in-depth technical knowledge and experience in their assigned area of expertise</li><li>
Thorough understanding of the underlying principles and concepts within the area of expertise</li><li>
They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.</li><li>
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L &ndash; Listen and be authentic, E &ndash; Energise and inspire, A &ndash; Align across the enterprise, D &ndash; Develop others.</li><li>
OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.</li><li>
Will have an impact on the work of related teams within the area.</li><li>
Partner with other functions and business areas.</li><li>
Takes responsibility for end results of a team&rsquo;s operational processing and activities.</li><li>
Escalate breaches of policies / procedure appropriately.</li><li>
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.</li><li>
Advise and influence decision making within own area of expertise.</li><li>
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.</li><li>
Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.</li><li>
Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.</li><li>
Make evaluative judgements based on the analysis of factual information, paying attention to detail.</li><li>
Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.</li><li>
Guide and persuade team members and communicate complex / sensitive information.</li><li>
Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.</li></ul><p></p><p>
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship &ndash; our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset &ndash; to Empower, Challenge and Drive &ndash; the operating manual for how we behave.</p></div>

Customer Care Leader

Accor

<div><div>Company Description</div><p><br>
Gr&uuml;nde f&uuml;r Accor zu arbeiten?<br>
Wir sind weit mehr als ein weltweit f&uuml;hrendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Pers&ouml;nlichkeit passen.<br>
Wir unterst&uuml;tzen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen daf&uuml;r, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen M&ouml;glichkeiten von Accor erkunden kannst.<br>
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam k&ouml;nnen wir die Gastronomie und Hotellerie von morgen ver&auml;ndern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/.<br>
Tu das, was Du liebst, trage etwas f&uuml;r die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS</p><div><br>
Job Description</div><p><br>
We are seeking a highly skilled and experienced Senior CCS Manager to join our team in Riyadh, Saudi Arabia. As a key leader in our organization, you will be responsible for overseeing and optimizing our Customer Care and Service (CCS) operations, ensuring exceptional customer experiences and driving continuous improvement in our service delivery.</p><ul><li>
Develop and implement strategic plans to enhance customer satisfaction and loyalty</li><li>
Lead and mentor a team of CCS professionals, fostering a culture of excellence and continuous improvement</li><li>
Analyze customer feedback, service metrics, and industry trends to identify areas for improvement and innovation</li><li>
Collaborate with cross-functional teams to streamline processes and enhance the overall customer journey</li><li>
Establish and monitor key performance indicators (KPIs) for the CCS department</li><li>
Implement and optimize CRM systems and other technological solutions to improve service efficiency</li><li>
Develop and manage the CCS budget, ensuring cost-effective operations</li><li>
Create and deliver regular reports on CCS performance to senior management</li><li>
Stay updated on industry best practices and implement innovative approaches to customer service</li><li>
Ensure compliance with relevant regulations and company policies in all CCS operations</li></ul><div><br>
Qualifications</div><br>
<ul><li>
Bachelor's degree in Business Administration, Customer Service Management, or related field; MBA or relevant master's degree preferred</li><li>
7+ years of experience in CCS management, with a proven track record of improving customer satisfaction metrics</li><li>
Strong leadership skills with the ability to motivate and develop high-performing teams</li><li>
Excellent analytical and problem-solving skills, with a data-driven approach to decision-making</li><li>
Proficiency in project management and strategic planning</li><li>
Advanced knowledge of CRM systems and customer service technologies</li><li>
Outstanding communication and presentation skills</li><li>
Experience in implementing and optimizing CCS processes</li><li>
In-depth understanding of customer service best practices, contact center operations, and service quality standards</li><li>
Customer service certifications (e.g., CCXP, CCSM) are a plus</li><li>
Ability to work effectively in a fast-paced, dynamic environment</li><li>
Fluency in English; Arabic language skills are highly desirable</li></ul><div><br>
Additional Information</div><p><b><br>
Senior CCS Manager &ndash; Your Team and Working Environment:</b></p><p>
Join our skilled and service-oriented <b>Sales &amp; Marketing</b> team as a <b>Senior CCS Manager</b>, where precision, care, and pride in service delivery are the foundation of every task. In this essential role, you will lead and support the successful planning and execution of catering and conference services, ensuring each event reflects our brand&rsquo;s commitment to excellence.</p><p>
We promote a respectful and supportive work culture based on collaboration, professionalism, and mutual trust. As a key contributor to the guest experience, your leadership and attention to detail will ensure every meeting, banquet, or event is delivered seamlessly, leaving a lasting impression on clients and guests alike.</p><p><b>
Our Commitment to Diversity &amp; Inclusion:</b></p><p>
We take pride in being an inclusive workplace that values and supports diverse talent. We believe that diversity enhances the quality of our work, inspires creativity, and strengthens our team.</p><p>
In our Sales &amp; Marketing department, we welcome individuals from all backgrounds and empower them to grow, connect, and contribute with integrity and purpose.</p></div>

CCS Manager

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