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customer care representative

Givaudan

Join or sign in to find your next job Join to apply for the Customer Care Representative role at Givaudan2 months ago Be among the first 25 applicantsJoin to apply for the Customer Care Representative role at GivaudanJoin us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature. Customer Care Representative - Your future position? We are currently looking for a 'Customer Care Representative' to be based in Dubai. Your main purpose will be to process sales orders from receipt through to shipment and you will act as liaison between the customer, operations and sales team. You will report directly to the Customer Care Manager. This is an open contract role with us for 1 year to start with, working 5 days a week. Your monthly payroll will be processed by a 3rd party partner. Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs, deliver value, and foster customer relationships. In This Exciting Role, You Will <ul><li>Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines</li><li>Provide support for assigned customers and affiliates to meet order requirements</li><li>Day to day communication with customers, operations and sales</li><li>Interpret and analyse client schedules and prioritise orders</li><li>Resolve issues and handle customer complaints internally and externally</li><li>Confirm pricing, inventory availability and provide ship date information</li><li>Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant</li><li>Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns</li><li>Coordinate with relevant departments to ensure orders are dispatched / delivered on time and managecustomer expectations</li><li>Coordinate with planning on information relating to demand planning and stock positions</li><li>Update and maintain accurate customer records, including customer specific information, contracts,labelling, packaging and stock requirements</li><li>Provide coverage and support accounts for other team members as necessary</li><li>Properly identify the right communication method based on the sense of urgency and issue</li><li>Identify opportunities for improvements in customer care </li></ul>You? Are you someone who wants to shape your own world? Then join us - and impact your world. Your Professional Profile Includes <ul><li>Minimum High School pr Secondary Education - Associate or University Degree is preferred</li><li>1+ years of experience</li><li>Interpersonal and Communication Skills</li><li>Proven Success in Customer Relationship Management</li><li>Basic Knowledge of SAP or Order Entry Systems</li><li>Basic Inventory Management knowledge</li><li>Microsoft Office Expertise</li><li>Understanding of Incoterms and Shipping Terminology</li><li>Proficiency in English and Arabic </li></ul>Our Benefits <ul><li>A creative team environment that will inspire you.</li><li>Attractive package.</li><li>Excellent opportunities for progressive learning and development. </li></ul>At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives. You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions. Every essence of you enriches our world. Diversity drives innovation and creates closer connections with our employees, customers and partners. Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world. Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Contract</li></ul> Job function <ul><li> Job function Manufacturing</li><li> Industries Manufacturing</li></ul>Referrals increase your chances of interviewing at Givaudan by 2x Sign in to set job alerts for "Customer Care Representative" roles. Guest Experience Expert - Four Points by Sheraton Bur Dubai Cafe Assistant/ Customer Service Associate Retail Marks & Spencer UAE Customer Care Support (Internship)- Dubai, UAE Customer Service Specialist (Coffee Specialist - CRC), Temp contract Dubai, Dubai, United Arab Emirates 11 hours ago Customer Service & Administrative Assistant Customer Service Representative/ Call Center Representative- Emiratisation We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Care Representative

Freelancer Rajshree Roy

Job Title: Customer Service Representative (CSR)Location: DubaiDepartment: Customer SupportEmployment Type: Full-time / ContractSalary: AED 3,000 – 4,000 per month Note- Hindi is Compulsory About the RoleWe are looking for a Customer Service Representative to manage customer queries, resolve issues efficiently, and ensure a positive experience across phone, email, and chat channels. Key Responsibilities-Handle customer inquiries promptly and professionally.Resolve complaints or escalate complex issues as needed.Maintain accurate records of all interactions.Coordinate with internal teams for quick problem resolution.Provide feedback to enhance service quality and customer satisfaction.

Customer Service Representative

Apparel Group

<div>
 
 Job Description
 
 
 
 
 About the Company
 
 
 
 6thStreet.com is an omnichannel fashion &amp; lifestyle destination that offers 1400+ fashion &amp; beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain &amp; Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks &amp; Spencers, Dune London, Charles &amp; Keith, Aldo, Crocs, Birkenstock, Skechers, Levi&rsquo;s, Nike, Adidas, Loreal, and Inglot amongst many more. 6thStreet.com recently opened GCC&rsquo;s first phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online &amp; offline shopping with online browsing &amp; smart fitting rooms.
 
 
 
 Overview:
 
 
 
 As a Customer Service Representative at our fast-paced e-commerce company, you will be the first point of contact for our customers, providing professional and friendly service through various channels such as phone, email, and live chat. Your role will be crucial in resolving issues, answering questions, and ensuring a seamless shopping experience. We are looking for individuals who are passionate about helping others and can maintain a positive attitude under pressure.
 
 
 
 Job Duties &amp; Responsibility:
 
 
 
 
 Customer Inquiry Resolution:
 
 
 
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 Respond promptly to customer inquiries, including order status, product information, and shipping details.
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 Handle and resolve customer complaints with professionalism and patience.
 
 
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 </ul>
 
 Order Management Support:
 
 
 
 <ul>
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 Assist customers with placing or ducts to provide accurate information to customers.
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 Participate in training sessions to improve knowledge and customer service skills.
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 ders, returns, exchanges, and refunds.
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 Work closely with logistics and warehouse teams to ensure timely delivery of orders.
 
 
 </li>
 </ul>
 
 Feedback and Escalation:
 
 
 
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 Collect customer feedback and communicate this feedback to the relevant departments for improvement.
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 Escalate unresolved issues to the appropriate internal teams or management.
 
 
 </li>
 </ul>
 
 Database Management:
 
 
 
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 Keep records of customer interactions, transactions, comments, and complaints.
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 Update customer information in the database during and after each contact.
 
 
 </li>
 </ul>
 
 Policy and Product Knowledge:
 
 
 
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 Stay up-to-date with company policies, procedures, and pro
 
 
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 </ul>
 
 Required Qualifications:
 
 
 
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 High school diploma or equivalent; higher education or certifications in customer service or related fields are a plus
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 Proven customer support experience or experience as a client service representative.
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 Strong phone contact handling skills and active listening.
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 Familiarity with CRM systems and practices.
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 Excellent communication and presentation skills.
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 Ability to multitask, prioritize, and manage time effectively.
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 Empathy and a customer-oriented attitude.
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 Ability to work in a team and maintain professionalism under pressure.
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
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 Full-time role
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 Competitive salary
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 Company employee discounts across all brands
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 Medical &amp; health insurance
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 Collaborative work environment
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 Good vibes work culture.
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 </ul>
</div>

Pinoy Arabian

We are seeking a motivated and customer-focused individual to join our tourism company as a Customer Service Representative.Key Responsibilities:<ul><li>Handle customer inquiries via phone, email, and chat with professionalism and efficiency.</li><li>Assist customers with bookings, cancellations, and modifications.</li><li>Provide detailed information about our tours, packages, and services.</li><li>Resolve customer complaints and issues promptly, escalating to management when necessary.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Collaborate with other team members to ensure customer satisfaction.</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 per monthLanguage:<ul><li>Tagalog (Required)</li></ul>

Presentail

Overview Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities <ul><li>Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.</li><li>Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.</li><li>Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.</li><li>Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.</li></ul> Requirements <ul><li>Bachelor's degree or equivalent</li><li>1-2 years proven experience in supporting client success</li><li>Excellent written and verbal communication skills</li><li>Ability to address complaints and issues with effective solutions and a positive attitude</li><li>Passion for delighting customers with above and beyond service</li><li>Excellent time-management and prioritization skills</li><li>Familiarity with CRM system</li></ul>

Customer Service Agent

NRTC Group Of Companies

Job Title: Customer Service Representative &ndash; HORECA DivisionReporting To: Sales Executive / Assistant Sales Manager &ndash; HORECA Work Location: UAE (Head Office / Distribution Centre)Job PurposeTo act as the first point of contact for HORECA clients &mdash; managing daily orders, inquiries, complaints, and delivery coordination to ensure a seamless and professional customer experience. The role bridges the sales, logistics, and operations teams to maintain high service levels, product quality, and client satisfaction in a fast-paced fresh-produce environment.Key Responsibilities1. Customer Interaction &amp; Order Management<ul><li>Receive, confirm, and process daily customer orders via phone or email within defined cut-off times.</li><li>Validate pricing, availability, and delivery timelines for each order before confirmation.</li><li>Coordinate with warehouse and dispatch teams for timely preparation and delivery.</li><li>Update clients proactively on order status, substitutions, or delays.</li></ul>2. Relationship Management<ul><li>Maintain strong communication with chefs, purchasing officers, and outlet managers across hotels, restaurants, and catering clients.</li><li>Conduct periodic (daily / weekly) courtesy follow-ups and visits to the customers premises to confirm satisfaction and note improvement areas.</li><li>Build long-term client trust by ensuring every interaction reflects professionalism and care.</li></ul>3. Complaint Resolution<ul><li>Log and investigate complaints related to delivery delays, product shortages, or quality issues.</li><li>Coordinate with QA and sales teams for immediate corrective action.</li><li>Track complaints to closure and communicate solutions to customers in a timely and courteous manner.</li></ul>4. Coordination &amp; Documentation<ul><li>Liaise with procurement and inventory teams on product availability.</li><li>Ensure all order details, changes, and special requests are accurately entered in the ERP/Tally/Sales System.</li><li>Generate daily reports on orders, returns, and feedback for management review.</li></ul>5. Continuous Improvement<ul><li>Provide feedback to the sales and operations teams on recurring customer concerns or process bottlenecks.</li><li>Suggest ways to enhance service quality, reduce complaints, and improve delivery accuracy.</li></ul>Educational &amp; Experience Requirements<ul><li>Bachelor&rsquo;s Degree or Diploma in Business / Hospitality / Commerce.</li><li>2&ndash;3 years of customer service or coordination experience in the HORECA or FMCG trading sector.</li><li>Experience handling perishable goods or food distribution preferred.</li><li>Proficiency in English; Arabic/Hindi/Tagalog is an advantage.</li><li>Knowledge of fresh fruits &amp; vegetables product categories.</li><li>Familiarity with HORECA order cycles, cold-chain logistics, and delivery documentation.</li><li>ERP / Tally / CRM order entry skills.</li><li>Microsoft Excel and WhatsApp Business proficiency.</li><li>Valid UAE Driving License is an added advantage.</li></ul>Work Environment<ul><li>Fast-paced trading and dispatch environment.</li><li>Early morning order cycles (5 AM &ndash; 3 PM) common in HORECA operations.</li><li>Coordination across multi-lingual teams and diverse client segments.</li></ul>Job Types: Full-time, PermanentPay: Up to AED3,500.00 per monthApplication Question(s):<ul><li>What is your expected monthly salary in AED?</li><li>Are you available to join immediately?</li></ul>Experience:<ul><li>UAE HORECA : 2 years (Preferred)</li><li>UAE Customer Service: 2 years (Preferred)</li></ul>License/Certification:<ul><li>UAE Driving License (Preferred)</li></ul>

Explore 5701+ Customer care representative in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

5701 customer care representative jobs IN Dubai United Arab Emirates

Customer Care Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Agent

Customer Service Representative