customer care representative

HNL Lab Medicine

<div>Work Schedule:
This position typically works M-F 1330-2200 Variable Days, Every Other Weekend, and Holiday Rotation
The primary focus of the Customer Care Representative is to provide clear, effective, and seamless communication regarding laboratory inquiries to our valued clients. This role focuses on achieving a one call resolution and ensures a personalized experience such that the customer wants to continue to use HNL Lab Medicine as their laboratory of choice.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:<ul><li>
Possesses a sense of urgency while providing clear, friendly, caring, and professional communication in all verbal and electronic contact with clients showing a commitment to customer satisfaction.</li><li>
Excels in the ability to multitask in a fast-paced environment, including but not limited to, managing two desktops while handling customer inquiries via phone, email, fax, and other electronic communication in a timely manner to effectively provide an elevated level of customer satisfaction.</li><li>
Makes outgoing calls to notify clients, including but not limited to; STAT, critical, and/or client requested results within their expected turnaround time.</li><li>
Takes incoming calls to respond to inquiries including but not limited to; specimen requirements, test results, patient billing, statement inquiries, dispatch requests, IT Help and testing schedules.</li><li>
Maintains up-to-date knowledge and adheres to the department Standard Operating Procedures (SOPs). Understands and abides by patient confidentiality regulations.</li><li>
Performs data processing, sorts/distributes mail, prints reports, handles requisitions, and files data to include verification of patient demographics and billing information in the financial system.</li><li>
Receives and makes an average of 10-12 calls (minimum) per hour.</li><li>
Documents all communication accurately within designated platform with Customer Service.</li><li>
Possesses a strong understanding of the Laboratory Information System (LIS) functions including, but not limited to, Call Back, CoPath, and all systems within Customer Service.</li><li>
Cross trains in all functions within Customer Service in performing job duties as required. Accepts additional responsibilities as needed. Maintains work assignment flexibility and communicates ongoing/outstanding information with colleagues of the oncoming shift. Provides flexibility in schedule to accommodate department workflow.</li><li>
Actively participates in department and group huddle discussions. Participates in the Continuous System Improvement (CSI) and continuing education programs.</li><li>
Assists with training and cross training of co-workers and/or new employees.</li><li>
Completes any/all tasks delegated by management.</li></ul><h1 class="jobSectionHeader">
QUALIFICATIONS:</h1>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
High school diploma or GED. Call center and/or clinical experience preferred.
Language Ability:
Knowledge of medical terminology/human anatomy (willingness to complete medical terminology courses), information services/data processing desirable. Must be able to read, write, and speak the English language. Must have patience, tact, cheerful disposition, and enthusiasm in order to relate to ill, disabled, elderly, emotionally upset and occasionally hostile people.
Communication Ability:
Must demonstrate and foster positive attitude with patience, tact, cheerful disposition and enthusiasm in order to relate and work with ill, disabled, elderly, and upset clients.
Math Ability:
Ability to add, subtract, multiple, and divide. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Ability:
Excellent communication, organization, interpersonal and problem-solving skills. Discretion and confidentiality with patient data. Ability to perform duties with accuracy and attention to detail. Ability to work under stress.
Computer Skills:
Microsoft Office products, processing, spreadsheets, e-mail, designated laboratory, and customer service software.
Certificates and Licenses:
No certification/licenses needed
HNL Lab Medicine is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.
Address:
794 Roble Rd
Primary Location:
HNL- Roble
Position Type:
Onsite
Department:
1046-00012 Customer Care</div>

Customer Care Representative

Quest Diagnostics

<div>Customer Care Representative I - Lenexa, KS

Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.

Start date: August 17th

Training: Must be able to attend training onsite for 5 weeks in Renner Blvd. Lenexa, KS. Schedule is Monday- Friday, 7:00AM - 4:00PM Central.

Work Schedule: Remote, Monday - Friday, 9:30AM - 6:00PM Central.

Pay Range: $17.25 - $19 per hour 
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information: 
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects &ndash; physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
<ul>
<li>Day 1 Medical, supplemental health, dental &amp; vision for FT employees who work 30+ hours</li>
<li>Best-in-class well-being programs</li>
<li>Annual, no-cost health assessment program Blueprint for Wellness&reg;</li>
<li>healthyMINDS mental health program</li>
<li>Vacation and Health/Flex Time</li>
<li>6 Holidays plus 1 &quot;MyDay&quot; off</li>
<li>FinFit financial coaching and services</li>
<li>401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service</li>
<li>Employee stock purchase plan</li>
<li>Life and disability insurance, plus buy-up option</li>
<li>Flexible Spending Accounts</li>
<li>Annual incentive plans</li>
<li>Matching gifts program</li>
<li>Education assistance through MyQuest for Education</li>
<li>Career advancement opportunities</li>
<li>and so much more!</li>
</ul><div><div><div><div>Quest Diagnostics honors our service members and encourages veterans to apply. 
 
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. 
 
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.</div>
</div> 
</div></div>Responsibilities
<ul>
<li>Supports assigned client group(s) performing routine complexity health related customer excellence activities.</li>
<li>Handles routine Outbound and Inbound Full Service calls in a timely manner following set scripts and procedures, as applicable.</li>
<li>Maintains complete customer/patient confidentiality for all health, personal and other customer information.</li>
<li>Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.</li>
<li>Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.</li>
<li>Supports all client group(s) based on business needs.</li>
</ul>
Required Work Experience:
<ul>
<li>1-year related customer service excellence experience.</li>
</ul>
Preferred Work Experience:
<ul>
<li>Health care and laboratory related experience.</li>
<li>Experience delivering customer service excellence and achieving productivity/accuracy/quality standards.</li>
</ul>
Physical and Mental Requirements:
<ul>
<li>Consistent exceptional customer service, accuracy and quality focus required.</li>
</ul>
Knowledge:

Align to Quest Culture &amp; How We Work:
<ul>
<li>CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost.</li>
<li>CARE - We show each person they matter.</li>
<li>COLLABORATION - We commit teamwork - inside and outside of Quest.</li>
<li>CONTINUOUS IMPROVEMENT - We challenge ourselves to make each day better than the last.</li>
<li>CURIOUSITY - We ask vital questions in search of richer answers.</li>
<li>FOUNDATIONAL REQUIREMENTS: Good performance &amp; productivity, good attendance, good conduct, good teamwork.</li>
</ul>
Skills:
<ul>
<li>Prefer good digital skills computer (Outlook &amp; Excel), phone systems, chat, automation, and AI.</li>
<li>Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital</li></ul></div>

Customer Care Representative I

Elevance health inc

Job Overview Elevance Health Inc. is a leading health organisation committed to improving lives and communities and making healthcare simpler. We are currently seeking an experienced and dedicated Customer Care Representative II to join our team. This full-time role, based in our office in Indianapolis, Indiana, United States, is a fantastic opportunity for a professional who is passionate about delivering outstanding customer service. As a key member of our team, you will be responsible for handling complex customer enquiries and ensuring a seamless, positive experience for our members. Responsibilities  <ul><li>Serve as a primary point of contact for members, handling enquiries and issues via telephone, email, and digital channels with a high degree of professionalism.</li><li>Provide accurate, comprehensive, and timely information regarding our services, policies, and procedures.</li><li>Analyse and resolve customer concerns, taking ownership of issues from initial contact through to resolution.</li><li>Maintain precise and detailed records of all customer interactions and transactions in our CRM system.</li><li>Escalate complex or unresolved cases to senior team members or other departments as appropriate.</li><li>Adhere strictly to company guidelines and data protection regulations to ensure customer confidentiality and security.</li><li>Contribute to team goals by meeting and exceeding performance metrics for quality, efficiency, and customer satisfaction.</li><li>Proactively identify opportunities to improve processes and enhance the customer experience.</li></ul> Qualifications  <ul><li>Proven experience in a customer-facing role, ideally within a call centre or the healthcare sector.</li><li>Exceptional verbal and written communication skills with a clear, professional, and empathetic telephone manner.</li><li>Strong problem-solving abilities and a talent for de-escalating challenging situations.</li><li>Excellent organisational skills, with the ability to prioritise tasks and manage time effectively.</li><li>Proficiency in using Microsoft Office Suite and experience with CRM software.</li><li>A resilient and positive attitude, with a genuine commitment to helping others.</li><li>Ability to work effectively both independently and as part of a collaborative team.</li></ul> Benefits  <ul><li>A competitive hourly wage of $25.00 - $40.00 USD per hour.</li><li>Comprehensive health and wellness benefits.</li><li>Opportunities for continuous professional development and career progression.</li><li>A supportive, inclusive, and dynamic work environment.</li><li>Generous paid time off and holiday allowance.</li></ul>

Customer Care Representative II

Partners Bank

<div>Customer Care Representative
Department: Customer Care (Call Center) 
Reports to: Customer Care Manager 
Status: Full-Time / Non- Exempt / On-site Only 
Location(s): Springvale, ME 
Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. 
Summary for Customer Care Representative:<ul><li>
Working within established operational policies, procedures and protocols, the customer care Representative will provide an exceptional experience to customers contacting the bank via phone, email, chat, text, or other communication methods.</li><li>
The incumbent will be proficient in the servicing of all products and services the bank offers.</li><li>
The Customer Care Representative will effectively analyze customer situations and determine an appropriate solution and response, taking ownership of the customer connection and following through until resolution.</li><li>
This position supports the delivery of digital banking solutions to customers and first-line support for employee system access, including implementation, training, and monitoring of systems.</li></ul>
 Job Requirements for Customer Care Representative:<ul><li>
A minimum of two years&rsquo; experience in customer sales/service or another front-line banking or financial services position is preferred.</li><li>
Excellent customer service skills</li><li>
Excellent written and verbal communication skills</li><li>
Ability to work independently as well as with a variety of people in a team environment.</li><li>
Adapts easily to change and can effectively handle multiple tasks.</li><li>
In-depth knowledge and understanding of various financial products and services.</li><li>
Strong organizational, technical, and interpersonal skills</li><li>
Ability to multitask, adapt well to variety and change, and perform well when busy.</li><li>
Must be a self-starter and goal driven.</li></ul>
 Specific Job Functions for Customer Care Representative:<ul><li>
Promote strong and lasting customer relationships by providing exceptional service in an efficient and highly professional manner. Resolve the needs of the customer on the first contact whenever possible.</li><li>
Effectively communicate with customers via phone, email, chat, and mail.</li><li>
Maintain in-depth knowledge of all products and services.</li><li>
Provide support to customers and frontline employees for all digital banking solutions.</li><li>
Proactively engage customers to uncover needs, recommend appropriate solutions and refer or close sales opportunities.</li><li>
Investigate and resolve a wide variety of requests and follow through to resolution.</li><li>
Provide system access support and a resource for Windows, Horizon Core, and other internal systems for bank employees.</li><li>
Perform various maintenance, verification, or other duties to support other departments.</li><li>
Support new or upgrades to existing digital solutions, software, or hardware.</li><li>
Make outbound contact for follow up on account issues, notifications of service outages or fraud, new account onboarding, or campaigns.</li><li>
Monitor digital banking transactions for suspicious activity using established reporting and software.</li><li>
Assist customers &amp; bank staff with ATM &amp; Debit cards, including card reorders, limit increases and PIN re-sets. Maintain card inventory for the bank, track lost cards and analyze all returned mail.</li><li>
Manage the card dispute process &amp; card compromise events (Reg E).</li><li>
Assist in the implementation of new digital banking products and services, which may involve training others.</li><li>
Maintain the online new account process, ensuring compliance with all necessary regulations.</li><li>
Provide expertise in general technology and software used by the bank.</li><li>
Compile reports or data for Customer Care reporting or other departments as needed.</li><li>
Perform all other duties as required.</li></ul> 
This Job Description for the Customer Care Representative describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. 
Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job.</div>

Customer Care Representative (Bank) Req #1190 "Onsite Only"

Identiv Inc

As a Customer Service Representative for our team, you’ll be the first person our customers come into contact with. On a typical day, you’ll answer questions, process orders, answer questions and provide accurate information across multiple channels.  Provide clear and accurate information about products or servicesTroubleshoot problems and offer appropriate resolutionsIn your role as a Customer Service Representative, your goal should always be to deliver the best customer service experience possible, keeping our clients happy.Maintain records of customer interactions, including sales, comments, and complaints   [1+] years of Customer Service Representative experienceHigh school diplomaProficient with computers and CRM softwareExcellent communication skillsSuperb customer service, time-management, and multitasking skills

Customer Service Representative

Atlantic Coast Collision

<div><div><div>Benefits:</div>
<ul><li>Competitive salary</li>
<li>Dental insurance</li>
<li>Employee discounts</li>
<li>Health insurance</li>
<li>Vision insurance</li>
</ul></div><div><div>Benefits/Perks</div>
<ul><li>Competitive Pay</li>
<li>Professional Development</li>
<li>Job Stability in a growing industry</li>
</ul><div>Job Description 
We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products. 
</div><div>Responsibilities</div>
<ul><li>Answer customer questions via phone, email, and in-person</li>
<li>Assist clients with new quotes, updating policies, payments, and other services</li>
<li>Schedule appointments and maintain calendar</li>
<li>Maintain detailed records of client interactions</li>
<li>Review audits and/or policies</li>
<li>Collaborate with colleagues to provide comprehensive customer service</li>
</ul><div>Qualifications</div>
<ul><li>Knowledge of insurance products</li>
<li>High school diploma/GED required, Bachelor&rsquo;s degree preferred</li>
<li>Excellent customer service skills</li>
<li>Highly organized with strong time management skills</li>
<li>Familiarity with Microsoft Office and other software applications</li></ul></div></div>

Domino's

<div>Job Description 
Customer Service Representative 
Duties &amp; Responsibilities: 
We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service. 
Your job responsibilities would include (but are not limited to): 
Greeting customers and taking orders with a smile!
Operating the cash register and collecting payment from customers.
Making consistent products within Domino&rsquo;s Pizza guidelines.
Maintaining a clean and organized work environment from our customer&rsquo;s viewpoint.
Always maintain a professional appearance in compliance within the Domino's Pizza Grooming Standards. 
What are we looking for?
A fun and friendly person, who is comfortable talking to strangers.
A team player who is punctual and has a positive attitude! 
Qualifications 
Must be 16 years or older. No experience necessary. 
Additional Information 
All your information will be kept confidential according to EEO guidelines.</div>

Customer Service Rep (09101) - 293 E Telegraph St

Search 10000+ Customer care representative jobs near you this August. New roles added regularly across leading industries. Apply today.

10000 customer care representative jobs Near Me

Customer Care Representative

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Customer Care Representative (Bank) Req #1190 "Onsite Only"

Customer Service Representative

Customer Service Representative

Customer Service Rep (09101) - 293 E Telegraph St