customer care representative

DCC Propane, LLC

<div>The primary purpose of this position is to provide exemplary customer service to customers. Responsible for helping customers by providing product and service information in a confident, friendly, and articulate manner. Duties may also include upselling as well as other inside sales responsibilities as assigned. Will be the primary liaison between customer and service team. To provide service support and coordinate activities in the area of service to ensure safe, timely and efficient response of customers' service needs. Where water solutions are offered, advanced knowledge will be required. There may be some light office administration responsibilities and assisting with special projects as assigned.
Duties and Responsibilities:<ul><li>
Provide exceptional customer service through phone and personal contact.</li><li>
Resolve or escalate customer inquiries and/or complaints as needed.</li><li>
Process counter transactions</li><li>
Document and update customer records based upon the interactions.</li><li>
Process payments and maintain customer accounts.</li><li>
Assist with light collections or handle billing inquiries as assigned.
</li><li>Strong data entry skills and attention to detail needed.
</li><li>Must be able to work well in a fast-paced environment.
</li><li>Provide resolution to gas and /or water service needs of customers.</li><li>
Determine that service requests are within the scope of work performed by Company.
</li><li>Maintain and manage parts inventory.</li><li>
Ensure all paperwork is complete and accurately submitted in a timely manner.</li><li>
Take responsibility regarding all aspects of daily tasks and actions.</li><li>
Maintain professionalism, integrity, security, image and confidentiality of information and records as required by the position.</li><li>
Attend all safety meetings, training and/or in-services.</li>
Regular attendance at the worksite is required. 
<li>
</li></ul> 
Qualifications: Knowledge, Skills and Abilities<ul><li>
Ability to provide excellent customer service and build rapport with customers.
</li><li>Exercise solid organizational and communication skills.
</li><li>Good phone skills and computer literacy (MS Office).
</li><li>Ability to work independently and effectively manage time.</li><li>
Must be dependable with a stable work history.</li><li>
Ability to follow verbal and written directions.</li><li>
Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary.</li><li>
Effectively collaborate with leadership and employees to establish goals and standards.</li><li>
Demonstrate a strong commitment to customer service and safety.</li><li>
Ability to be a positive representative of the Company both internally and externally.</li><li>
Ability to work with respect and cooperation at all times with fellow employees and customers.</li></ul> 
Experience/Education:<ul><li>
High school diploma / GED is required.</li><li>
Minimum of 3 years of experience in an office environment preferred.</li><li>
Customer service or inside sales experience preferred.</li></ul> 
Travel:
Local Travel only. 
Physical Requirements:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
<ul><li>
While performing the duties of this Job, the employee is regularly required to:<ul><li>
Sit for extended periods of time, stand, walk, bend, crouch, squat, and twist on occasion.</li><li>
Perform light lifting of supplies and materials from time to time.</li><li>
Communicate with and exchange information verbally and in writing.</li><li>
Move about in an office environment.</li><li>
Work using repetitive motion.</li></ul></li><li>
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.</li><li>
Work requires physical efforts associated with using the computer and phones to access information.</li></ul> 
Working Environment:
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
While performing the duties of this Job, the employee is:<ul><li>
Regularly in an office environment.</li><li>
Regularly interrupted to meet the needs and requests of fellow employees and/or customers.</li><li>
Regularly required to manage a number of tasks at one time.</li><li>
Regularly experience a busy environment that will require excellent organizational and time and stress management skills.</li><li>
Regularly exposed to sensory demands due to excessive computer use</li><li>
The noise level in the work environment is usually moderate.</li></ul> 
This position is required to be performed at the work site during regularly scheduled hours. Physical presence at the work site is required. 
 
Meet DCC Propane:
DCC Propane, LLC, a division of DCC plc, has served communities for over 70 years providing propane for residential, agricultural, commercial, and industrial uses, and water conditioning services since 1962. We are continuing to grow and are currently represented by a team of over 900 dedicated and passionate professionals who live and work in 29 states operating under a number of strong regional brands. The business has succeeded in maintaining a strong family-feel with an unwavering commitment to world-class safety standards and customer service with competitive compensation and benefits. 
Why Work for Us?
Pittman Propane is part of the DCC Propane family. We strongly believe in taking care of our employees so that they can take care of our customers. Our people are what set DCC Propane apart and are essential to our future growth, whether it is by welcoming a new brand into the DCC family or a new employee into our team, we are driven to ensure that our team members have everything they need to be successful. One way we do that, both at work and at home, is by offering a best-in-class benefit plan to our employees. This includes Medical, Vision, and Dentals plans for you and your family, as well as supplemental insurance programs, 401(k) retirement plan with company match, and Paid Time Off plus holidays. 
EOE Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div>

Customer Care Representative

Sharaf DG Egypt

<div>
 
 The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Communicate with customers via phone, email and chat
 </li>
 <li>
 Provide knowledgeable answers to questions about product, pricing and availability
 </li>
 <li>
 Work with internal departments to meet customer's needs
 </li>
 <li>
 Data entry in various platforms
 </li>
 <li>
 identify customer needs and help customers use specific features
 </li>
 <li>
 Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
 </li>
 <li>
 Update our internal databases with information about technical issues and useful discussions with customers
 </li>
 <li>
 Inform customers about new features and functionalities
 </li>
 <li>
 Follow up with customers to ensure their technical issues are resolved
 </li>
 <li>
 Gather customer feedback and share with our Product, Sales and Marketing teams
 </li>
 <li>
 Serve all customer's inquiries and provide full information and advice.
 </li>
 <li>
 Close pending cases in a timely manner.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree Holder
 </li>
 <li>
 1 &ndash; 2 Years of experience in Customer Care.
 </li>
 <li>
 Fluency in English is a MUST.
 </li>
 <li>
 Strong Knowledge in Microsoft Office (Excel, Outlook).
 </li>
 <li>
 Excellent Communication Skills: Verbal and written in English.
 </li>
 </ul>
 
 
</div>

Concentrix

ob Description:We're looking for enthusiastic Customer Service Representatives to provide exceptional support to customers via phone, email, and chat.Key Responsibilities:<ul><li>Address customer inquiries about products and orders.</li><li>Resolve issues with empathy and efficiency.</li><li>Maintain accurate records of interactions.</li></ul>Qualifications:<ul><li>Fluent in English (spoken and written).</li><li>Strong communication and problem-solving skills.</li><li>Flexible with rotational nigh\overnight shifts.</li></ul>Job Types: Full-time, Permanent, New gradPay: Up to E&pound;22,000.00 per monthApplication Question(s):<ul><li>Are you graduate ?</li><li>What's your English level ?</li><li>Are you flexible with rotational night\overnight shifts ?</li></ul>

Anekor Pakistan

We are urgently hiring for Customer Service Representative ( male candidates will be preferred )Responsibilities:<ul><li>Manage large amounts of incoming phone calls</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid and complete information by using the right methods/tools.</li><li>Meet personal/customer service team sales targets and call handling quotas.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Keep records of customer interactions, process customer accounts and file documents.</li><li>Follow communication procedures, guidelines and policies.</li><li>Take the extra mile to engage customers.</li></ul>Requirements and skills:<ul><li>Education: Graduation</li><li>1 Year of Proven customer support experience or experience as a Client Service Representative.</li><li>Familiarity with CRM systems and practices.</li><li>Customer orientation and ability to adapt/respond to different types of characters.</li><li>Excellent communication and presentation skills.</li></ul>Budget: 35k-40KWorking Days: Monday to SaturdayShifts: 10am-7pm, 11am-8pm,Location: HyderabadJob Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Service Representative

Marham - Find a Doctor

Marham is looking for a Customer Support Representative to join our dynamic and mission-driven team. If you have a strong background in the pharmaceutical or healthcare industry and a passion for delivering exceptional customer service, we&rsquo;d love to hear from you!Key Responsibilities:<ul><li>Respond promptly and professionally to customer inquiries via live chat.</li><li>Handle and resolve customer complaints with empathy and accuracy, ensuring a positive and compliant resolution.</li><li>Maintain detailed and accurate records of customer interactions and issues in line with pharma industry standards.</li><li>Collaborate with internal departments (tech, medical, operations) to resolve complex issues efficiently.</li><li>Stay up-to-date with Marham&rsquo;s services and any regulatory requirements that may affect communication with users.</li><li>Manage multiple chat sessions simultaneously while maintaining a high level of professionalism and care.</li></ul>Requirements:<ul><li>Education: Bachelor&rsquo;s degree (preferably in Pharmacy, Life Sciences, or a related field).</li><li>Experience: Minimum 5 years of experience in customer support or complaint management, ideally within the pharmaceutical or healthcare sector.</li><li>Strong written communication skills in English.</li><li>Familiarity with chat systems, CRM tools, and online customer service platforms.</li><li>Ability to work under pressure, multitask, and meet performance KPIs.</li><li>Demonstrated ability to resolve complex customer concerns in a regulated industry.</li><li>Shift Timings: Multiple Shifts(specific hours to be discussed during the interview).</li></ul>Benefits:<ul><li>Competitive salary and performance-based incentives.</li><li>Growth and learning opportunities within a health-tech company.</li><li>Supportive and collaborative work environment.</li><li>Be part of a mission to improve healthcare access for millions.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Do you have at least 5 years of experience in customer service or complaint management?</li><li>Do you have a Bachelor&rsquo;s degree in Pharmacy or a related field?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>

Customer Support Representative

Madi International

<div>
 
 Madi International is seeking a dedicated and professional Customer Service Representative to join our team. In this role, you will play a key part in delivering outstanding service and support to our clients, ensuring their satisfaction and enhancing their overall experience with the brand. The ideal candidate is organized, responsive, and committed to maintaining high service standards.
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, and in person in a professional and timely manner
 </li>
 <li>
 Process orders, returns, and service requests accurately
 </li>
 <li>
 Resolve customer complaints with a solution-oriented approach
 </li>
 <li>
 Maintain customer records and update information in the CRM system
 </li>
 <li>
 Provide information on products, services, and promotions
 </li>
 <li>
 Coordinate with internal teams to ensure customer satisfaction
 </li>
 <li>
 Uphold Madi Internationals standards of customer care and professionalism
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 1-2 years of experience in customer service or a similar role
 </li>
 <li>
 Strong communication skills in both English and Arabic
 </li>
 <li>
 High school diploma or higher education (bachelors degree is a plus)
 </li>
 <li>
 Proficiency in Microsoft Office and CRM systems
 </li>
 <li>
 Excellent problem-solving skills and attention to detail
 </li>
 <li>
 Positive attitude and ability to work as part of a team
 </li>
 <li>
 Passion for the beauty and wellness industry is a plus
 </li>
 </ul>
</div>

Customer Service Officer-Corporate Office

Almarai - المراعي

<div>
 
 Customer Care Representative I, Head Office, Riyadh, Saudi Arabia
 
 
 
 
 
 
 The Company:
 
 
 
 Almarai is the world&rsquo;s largest vertically integrated dairy and the region&rsquo;s largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. &ldquo;Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.31 billion on sales of SAR 20.97 Billion in 2024.&rdquo;
 
 
 
 
 
 An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.
 
 
 
 
 
 
 About the Role:
 
 
 
 To promote professional responsible for communicating the how and why regarding service expectations within our company. These professionals perform several duties, including answering phones, replying by emails, responding to customer questions, and assisting with customer issues.
 
 
 
 
 
 
 Requirements
 
 :
 
 
 Potential candidates must meet the requirements mentioned below:
 
 
 
 
 <ul>
 <li>
 Diploma or preferably in relevant stream (English, Marketing)
 </li>
 <li>
 Experience of office administration and working with the general public.
 </li>
 <li>
 Fluent in English.
 </li>
 <li>
 Minimum 2 years of Experience in the Tele sales field.
 </li>
 <li>
 Hands on knowledge and experience in SAP or similar package.
 </li>
 <li>
 Should be a good team player.
 </li>
 </ul>
 
 
 
 
 Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.
 
 
 
 
 
 This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.
 
 
 
 
</div>

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