customer care representative

HNL Lab Medicine

<div>Work Schedule:
This position typically works M-F 1330-2200 Variable Days, Every Other Weekend, and Holiday Rotation
The primary focus of the Customer Care Representative is to provide clear, effective, and seamless communication regarding laboratory inquiries to our valued clients. This role focuses on achieving a one call resolution and ensures a personalized experience such that the customer wants to continue to use HNL Lab Medicine as their laboratory of choice.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:<ul><li>
Possesses a sense of urgency while providing clear, friendly, caring, and professional communication in all verbal and electronic contact with clients showing a commitment to customer satisfaction.</li><li>
Excels in the ability to multitask in a fast-paced environment, including but not limited to, managing two desktops while handling customer inquiries via phone, email, fax, and other electronic communication in a timely manner to effectively provide an elevated level of customer satisfaction.</li><li>
Makes outgoing calls to notify clients, including but not limited to; STAT, critical, and/or client requested results within their expected turnaround time.</li><li>
Takes incoming calls to respond to inquiries including but not limited to; specimen requirements, test results, patient billing, statement inquiries, dispatch requests, IT Help and testing schedules.</li><li>
Maintains up-to-date knowledge and adheres to the department Standard Operating Procedures (SOPs). Understands and abides by patient confidentiality regulations.</li><li>
Performs data processing, sorts/distributes mail, prints reports, handles requisitions, and files data to include verification of patient demographics and billing information in the financial system.</li><li>
Receives and makes an average of 10-12 calls (minimum) per hour.</li><li>
Documents all communication accurately within designated platform with Customer Service.</li><li>
Possesses a strong understanding of the Laboratory Information System (LIS) functions including, but not limited to, Call Back, CoPath, and all systems within Customer Service.</li><li>
Cross trains in all functions within Customer Service in performing job duties as required. Accepts additional responsibilities as needed. Maintains work assignment flexibility and communicates ongoing/outstanding information with colleagues of the oncoming shift. Provides flexibility in schedule to accommodate department workflow.</li><li>
Actively participates in department and group huddle discussions. Participates in the Continuous System Improvement (CSI) and continuing education programs.</li><li>
Assists with training and cross training of co-workers and/or new employees.</li><li>
Completes any/all tasks delegated by management.</li></ul><h1 class="jobSectionHeader">
QUALIFICATIONS:</h1>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
High school diploma or GED. Call center and/or clinical experience preferred.
Language Ability:
Knowledge of medical terminology/human anatomy (willingness to complete medical terminology courses), information services/data processing desirable. Must be able to read, write, and speak the English language. Must have patience, tact, cheerful disposition, and enthusiasm in order to relate to ill, disabled, elderly, emotionally upset and occasionally hostile people.
Communication Ability:
Must demonstrate and foster positive attitude with patience, tact, cheerful disposition and enthusiasm in order to relate and work with ill, disabled, elderly, and upset clients.
Math Ability:
Ability to add, subtract, multiple, and divide. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Ability:
Excellent communication, organization, interpersonal and problem-solving skills. Discretion and confidentiality with patient data. Ability to perform duties with accuracy and attention to detail. Ability to work under stress.
Computer Skills:
Microsoft Office products, processing, spreadsheets, e-mail, designated laboratory, and customer service software.
Certificates and Licenses:
No certification/licenses needed
HNL Lab Medicine is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.
Address:
794 Roble Rd
Primary Location:
HNL- Roble
Position Type:
Onsite
Department:
1046-00012 Customer Care</div>

Customer Care Representative

Quest Diagnostics

<div>Customer Care Representative I - Lenexa, KS

Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.

Start date: August 17th

Training: Must be able to attend training onsite for 5 weeks in Renner Blvd. Lenexa, KS. Schedule is Monday- Friday, 7:00AM - 4:00PM Central.

Work Schedule: Remote, Monday - Friday, 9:30AM - 6:00PM Central.

Pay Range: $17.25 - $19 per hour 
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information: 
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects &ndash; physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
<ul>
<li>Day 1 Medical, supplemental health, dental &amp; vision for FT employees who work 30+ hours</li>
<li>Best-in-class well-being programs</li>
<li>Annual, no-cost health assessment program Blueprint for Wellness&reg;</li>
<li>healthyMINDS mental health program</li>
<li>Vacation and Health/Flex Time</li>
<li>6 Holidays plus 1 &quot;MyDay&quot; off</li>
<li>FinFit financial coaching and services</li>
<li>401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service</li>
<li>Employee stock purchase plan</li>
<li>Life and disability insurance, plus buy-up option</li>
<li>Flexible Spending Accounts</li>
<li>Annual incentive plans</li>
<li>Matching gifts program</li>
<li>Education assistance through MyQuest for Education</li>
<li>Career advancement opportunities</li>
<li>and so much more!</li>
</ul><div><div><div><div>Quest Diagnostics honors our service members and encourages veterans to apply. 
 
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. 
 
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.</div>
</div> 
</div></div>Responsibilities
<ul>
<li>Supports assigned client group(s) performing routine complexity health related customer excellence activities.</li>
<li>Handles routine Outbound and Inbound Full Service calls in a timely manner following set scripts and procedures, as applicable.</li>
<li>Maintains complete customer/patient confidentiality for all health, personal and other customer information.</li>
<li>Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.</li>
<li>Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.</li>
<li>Supports all client group(s) based on business needs.</li>
</ul>
Required Work Experience:
<ul>
<li>1-year related customer service excellence experience.</li>
</ul>
Preferred Work Experience:
<ul>
<li>Health care and laboratory related experience.</li>
<li>Experience delivering customer service excellence and achieving productivity/accuracy/quality standards.</li>
</ul>
Physical and Mental Requirements:
<ul>
<li>Consistent exceptional customer service, accuracy and quality focus required.</li>
</ul>
Knowledge:

Align to Quest Culture &amp; How We Work:
<ul>
<li>CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost.</li>
<li>CARE - We show each person they matter.</li>
<li>COLLABORATION - We commit teamwork - inside and outside of Quest.</li>
<li>CONTINUOUS IMPROVEMENT - We challenge ourselves to make each day better than the last.</li>
<li>CURIOUSITY - We ask vital questions in search of richer answers.</li>
<li>FOUNDATIONAL REQUIREMENTS: Good performance &amp; productivity, good attendance, good conduct, good teamwork.</li>
</ul>
Skills:
<ul>
<li>Prefer good digital skills computer (Outlook &amp; Excel), phone systems, chat, automation, and AI.</li>
<li>Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital</li></ul></div>

Customer Care Representative I

WT Cox Information Services

We are looking for a customer-oriented service representative. A client support coordinator, or CSC, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSCs are genuinely excited to help customers. They&rsquo;re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers&rsquo; shoes and advocate for them when necessary. Customer feedback is priceless, and these CSCs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don&rsquo;t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Applicants should be qualified to work in the USA.Responsibilities<ul><li>Manage large amounts of incoming calls</li><li>Generate sales leads</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Work closely with assigned administrative assistant(s) to achieve complete account management for assigned territory.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li></ul>Skills<ul><li>Proven customer support experience or experience as a client service representative</li><li>Ability to learn proprietary computer system,</li><li>Familiarity/working knowledge of Microsoft Word and Excel.</li><li>Strong phone contact handling skills and active listening</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>High school degree</li></ul>Work Remotely<ul><li>Yes - with very occasional company-sponsored travel for in-office meetings (Annual/Bi-Annual)</li></ul>Job Type: Full-timePay: $13.00 - $14.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li><li>Work from home</li></ul>Work Location: Remote

Customer Service Representative

Tabby

No experience? No problem! We welcome fresh graduates and gap year students. Your trainers and seniors will guide through it all; all you need is willingness to learn and grow!Company DescriptionTabby is a financial technology company that helps millions of people in the Middle East stay in control of their spending and make the most of their money. Over 40,000 global brands and small businesses, including Amazon, SHEIN, Adidas, and IKEA, use Tabby's technology to accelerate growth and gain loyal customers by offering flexible payments online and in stores. Headquartered in Riyadh, Tabby serves Saudi Arabia, the UAE, and Kuwait.Role DescriptionThis is a full-time on-site role for a Customer Service Representative located in Cairo, Egypt. The Customer Service Representative will be responsible for handling customer inquiries, resolving complaints, ensuring customer satisfaction, and providing an exceptional customer experience. Daily tasks may include responding to phone calls and emails, managing customer accounts, and collaborating with other departments to address customer needs.Qualifications<ul><li>Excellent communication and interpersonal skills</li><li>Ability to handle difficult situations with professionalism and patience</li><li>Proficiency in both written and spoken English and Arabic</li><li>Graduates only</li><li>Military certificate required for males</li><li>Cairo/Giza residents</li></ul>Pay: Up to E&pound;42,600.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Cairo (Required)</li></ul>Work Location: In person

ZDIGITIZING

Job Title: Customer Service Representative (Remote)Company: ZDIGITIZINGLocation: RemoteJob Type: Full-Time (Permanent)About UsZdigitizing LLC provides embroidery digitizing and vector art services to customers around the world. We focus on quality work and quick delivery. We are growing and looking for a Customer Service Representative who can provide excellent service and assist our international clients.Compensation &amp; BenefitsSalary Range: PKR 50,000 &ndash; 65,000 per month.Opportunities for professional growth and skill development.Remote working environment.Key ResponsibilitiesRespond to customer inquiries via phone, email, and live chat within defined response times.Provide accurate information about services, pricing, and processes.Handle order placement, edits, and ensure accurate data entry in CRM/helpdesk systems.Track orders and assist customers with updates and account-related queries.Resolve customer complaints efficiently and professionally.Maintain high accuracy in all interactions to minimize errors and rework.Ensure a positive customer experience and follow up for issue resolution.Identify recurring issues and suggest process improvements.Ensure compliance with company policies and service standards.Job RequirementsExperience:1&ndash;2 years of experience in customer service, support, or a related role.Skills:Strong English communication skills (written and verbal).Ability to deal with international clients, especially from the UK and US.Problem-solving and conflict resolution skills.Strong customer handling and active listening abilities.Good typing speed and multitasking skills.Basic technical troubleshooting skills.Strong time management and organizational skills.Ability to handle difficult customers professionally.System, Timing &amp; Other RequirementsReliable and high-speed internet connection.Personal laptop or computer.6&ndash;8 hours of power backup for uninterrupted work.Willingness to work in monthly rotational shifts.Agreement to company contract and policies.Pay: Rs50,000.00 - Rs65,000.00 per monthWork Location: Remote

Customer Service Representative (Remote)

Bold City Heating and Air

HVAC Customer Service RepresentativeJacksonville, FL | Full-Time | Thursday-Monday Please do not contact our office via phone or email regarding your application. If selected, you will be contacted with interview details.Position Overview:We&rsquo;re looking for a friendly, dependable, and detail-oriented Customer Service Representative (HVAC) to join our team. You&rsquo;ll be responsible for answering incoming calls, making outbound calls to existing customers to schedule services, and ensuring every customer receives the highest level of service.Key Responsibilities:<ul><li>This is a call-by-call scheduling position with management authority over the dispatch board, technician movement, ticket completion, and customer satisfaction.</li><li>As an HVAC Customer Service Representative, you are responsible for every call from booking to completion.</li><li>You do not simply place technicians on calls&mdash;you manage outcomes technician movement, and customer update is owned by you until the job is complete and the customer is satisfied.</li><li>Dispatch technicians in a fast-paced, high-volume environment.</li><li>Actively manage the dispatch board in real time.</li><li>Route technicians efficiently to maximize productivity and profitability.</li><li>Ensure technicians do not move forward until the job is complete and the customer is 100% satisfied.</li><li>Confirm technician arrival times and execute call-aheads consistently.</li><li>Manage the on-call rotation and coverage.</li><li>Forecast labor needs based on call volume and board load.</li><li>Enforce company process 100% of the time.</li><li>Identify and resolve issues before they escalate.</li><li>Ensure all tickets are properly documented and fully closed.</li><li>You will manage technicians through structure and systems, make real-time decisions under pressure, and be measured by efficiency.</li></ul>Qualifications:<ul><li>Must be available to work the following shifts: Sat/Sun (8am-6pm) Thurs/Fri/Mon (12-8pm)</li><li>Minimum of three years of experience in HVAC/home services industry (Required).</li><li>Proficient in utilizing Service Titan (Required).</li><li>Associates or Bachelors Degree (Preferred).</li><li>Must be prepared to work after-hours shifts and weekend coverage (rotating).</li></ul>What We Offer:<ul><li>Pay Range: $20.00-24.00/per hour + bonus opportunities.</li><li>Health, dental, and vision benefits.</li><li>Paid time off and holidays.</li><li>Ongoing training and career growth opportunities.</li><li>Supportive, family-oriented team culture.</li></ul>Pay: $20.00 - $24.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Domino's

<div>Job Description 
Customer Service Representative
Duties &amp; Responsibilities:
We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service.
Your job responsibilities would include (but are not limited to):
Greeting customers and taking orders with a smile! 
Operating the cash register and collecting payment from customers. 
Making consistent products within Domino&rsquo;s Pizza guidelines. 
Maintaining a clean and organized work environment from our customer&rsquo;s viewpoint. 
Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards.
What are we looking for? 
A fun and friendly person, who is comfortable talking to strangers. 
A team player who is punctual and has a positive attitude! 
You are at least 16 years of age. 
Pass a Criminal Background check. 
Additional Information 
All your information will be kept confidential according to EEO guidelines.</div>

Customer Service Rep

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