customer care representative

The Bug Company

<div><p>Job Posting: Customer Care Representative</p><h2 class="jobSectionHeader"><b>
Job Description</b></h2><p>
Wilcor Dist. Co. Inc. is pleased to announce an excellent opportunity for a dedicated and skilled Customer Care Representative. As we continue to evolve and grow after more than 30 years in business, providing outstanding service remains central to our company ethos. The available position is a full-time role based onsite at our headquarters, focusing on providing first-class customer support and maintaining high satisfaction levels among our clients. This role is not eligible for remote work, as it necessitates direct interaction with our customer base to effectively address and resolve issues.</p><p>
The ideal candidate will enter an environment looking for professional challenges and opportunities for growth, including management development programs for qualifying employees. This position is an excellent fit for individuals who thrive in collaborative, fast-paced settings and are keen on developing both their customer service expertise and leadership skills.</p><h2 class="jobSectionHeader"><b>
Duties and Responsibilities</b></h2><ul><li>
Respond to customer inquiries with timely and accurate information via phone, email, and live chat.</li><li>
Resolve product or service issues by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting correction or adjustment.</li><li>
Maintain customer records by updating account information in the database following each customer interaction.</li><li>
Follow communication procedures, guidelines, and policies to maintain company standards.</li><li>
Work collaboratively with other departments to facilitate customer satisfaction.</li><li>
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>
Process customer accounts and file documents as needed.</li><li>
Take the extra mile to engage customers, including following up to ensure their issues are resolved.</li><li>
Monitor customer satisfaction levels and develop methods for increasing them.</li><li>
Assist with placement of orders, refunds, or exchanges to ensure a positive customer experience.</li><li>
Act as a liaison between the customer and various departments.</li><li>
Maintain a thorough knowledge of company products, services, and policies to provide accurate information to customers.</li></ul><h2 class="jobSectionHeader"><b>
Requirements</b></h2><ul><li>
Must be 18 years of age or older to apply.</li><li>
No experience necessary, we will train</li><li>
Strong phone contact handling skills and active listening capabilities.</li><li>
Ability to multi-task, prioritize, and manage time effectively.</li><li>
Excellent communication skills, both verbal and written.</li><li>
Ability to stay calm when customers are stressed or upset.</li><li>
Comfortable working with computers and the ability to work with multiple systems simultaneously.</li><li>
Must be able to work onsite at our main office.</li><li>
Familiarity with industry&rsquo;s latest trends and technologies.</li><li>
Willingness to participate in provided training sessions to enhance skills and adapt to company changes.</li></ul></div><p></p>

Customer Care Representative

Premio Travel and Tours

<p><b>Job Description:</b><br/>We are seeking a motivated and customer-focused Customer Care Representative to handle inbound and outbound calls while promoting and selling our products/services. The ideal candidate should have strong communication skills and a passion for delivering excellent customer service.</p><p><b>Key Responsibilities:</b></p><ul><li>Answer incoming customer calls professionally and promptly</li><li>Make outbound calls to generate sales and follow up on leads</li><li>Provide accurate information about products and services</li><li>Achieve daily and monthly sales targets</li><li>Handle customer inquiries, complaints, and concerns effectively</li><li>Maintain records of calls, sales, and customer information</li><li>Build and maintain positive customer relationships</li></ul><p><b>Requirements:</b></p><ul><li>High school diploma or equivalent</li><li>Previous experience in customer service or sales is an advantage</li><li>Excellent verbal communication skills</li><li>Strong persuasion and negotiation abilities</li><li>Basic computer knowledge</li><li>Ability to work in a target-driven environment</li></ul><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

Contour Software

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  Division
  <br/>
  <br/>
 </strong>
 Perseus Payments provides integrated payment solutions to businesses and software providers, delivering a seamless and streamlined payment experience for merchants and their customers. The division integrates with leading business software platforms across multiple industries, enhancing operational efficiency and simplifying payment processing workflows.
 <br/>
 <br/>
 <strong>
  Division Link:
 </strong>
 https://perseuspayments.com
 <br/>
 <br/>
 We are seeking a highly motivated and customer-focused
 <strong>
  Customer Care Representative
 </strong>
 to join our expanding team. In this role, you will serve as a frontline support specialist, assisting clients with payment processing inquiries including onboarding, reconciliation, risk management, terminal ordering, and troubleshooting. You will play a critical role in ensuring timely issue resolution, maintaining high service standards, and enhancing the overall customer experience.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Service Excellence: Engage proactively with customers via phone, email, and chat, delivering professional, courteous, and solution-oriented support.
  </li>
  <li>
   Multi-Channel Support: Manage multiple customer inquiries simultaneously across various support platforms while maintaining accuracy and efficiency.
  </li>
  <li>
   Documentation &amp; Reporting: Accurately document all customer interactions within the support system, ensuring clear, complete, and compliant records.
  </li>
  <li>
   Payment Processing Support: Assist clients with onboarding, reconciliation, risk-related inquiries, terminal orders, and general payment processing questions.
  </li>
  <li>
   Technical Issue Resolution: Diagnose and resolve technical issues related to payment terminals and processing systems to minimize operational disruptions.
  </li>
  <li>
   Escalation &amp; Follow-Up: Identify complex or unresolved issues and escalate appropriately while ensuring timely follow-up and resolution.
  </li>
  <li>
   Compliance &amp; Procedure Adherence: Follow company policies, regulatory guidelines, and operational procedures to ensure service consistency and compliance.
  </li>
  <li>
   Additional Duties: Support team objectives and organizational goals by taking on additional responsibilities as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Communication Skills: Strong verbal and written communication skills with the ability to convey clear, concise, and accurate information.
  </li>
  <li>
   Analytical Problem-Solving: Methodical and detail-oriented approach to identifying issues and implementing effective solutions.
  </li>
  <li>
   Technical Proficiency: Proficient in Microsoft Office Suite with the ability to quickly learn additional support systems and platforms.
  </li>
  <li>
   Mathematical Aptitude: Strong numerical skills to assist with reconciliation of bank statements and payment processing data.
  </li>
  <li>
   Industry Experience: Minimum of 2 years of experience in the banking, financial services, or payments industry.
  </li>
  <li>
   Customer Support Background: Demonstrated experience handling customer inquiries through phone and email channels.
  </li>
  <li>
   Education: Associate or bachelor&rsquo;s degree, or equivalent relevant work experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Skills &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Financial Services Knowledge: Familiarity with banking, financial services, or payment processing environments.
  </li>
  <li>
   Terminal Troubleshooting: Experience in diagnosing and resolving credit card payment terminal issues.
  </li>
  <li>
   Proactive Approach: Ability to identify potential issues early and implement preventative solutions.
  </li>
  <li>
   Adaptability: Comfortable working in a fast-paced, dynamic environment while managing multiple priorities.
  </li>
  <li>
   Remote Work Capability: Strong time management and organizational skills to support productivity in a remote or hybrid setting.
  </li>
  <li>
   Self-Motivation: Ability to work independently while contributing effectively within a collaborative team environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Environment &amp; Shift Timings
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Standard Shift: 10:00 AM &ndash; 6:00 PM ET (8:00 PM &ndash; 4:00 AM PKT)
  </li>
  <li>
   Flexible Hours: Willingness to occasionally work during holidays or outside standard hours to support global operations.
  </li>
  <li>
   Shift Changes: Potential shift adjustments after training based on business and timezone requirements.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div>
Division:</div></div><div><div>
Perseus Payments provides integrated payment solutions to businesses and software providers, delivering a seamless and streamlined payment experience for merchants and their customers. The division integrates with leading business software platforms across multiple industries, enhancing operational efficiency and simplifying payment processing workflows.</div></div><div><div>
Division Link: <div>https://perseuspayments.com</div></div></div><div></div><div><div>
We are seeking a highly motivated and customer-focused Customer Care Representative to join our expanding team. In this role, you will serve as a frontline support specialist, assisting clients with payment processing inquiries including onboarding, reconciliation, risk management, terminal ordering, and troubleshooting. You will play a critical role in ensuring timely issue resolution, maintaining high service standards, and enhancing the overall customer experience.</div></div><div></div><div><div>
Key Responsibilities:</div></div><div><ul><li> Customer Service Excellence: Engage proactively with customers via phone, email, and chat, delivering professional, courteous, and solution-oriented support.</li><li> Multi-Channel Support: Manage multiple customer inquiries simultaneously across various support platforms while maintaining accuracy and efficiency.</li><li> Documentation &amp; Reporting: Accurately document all customer interactions within the support system, ensuring clear, complete, and compliant records.</li><li> Payment Processing Support: Assist clients with onboarding, reconciliation, risk-related inquiries, terminal orders, and general payment processing questions.</li><li> Technical Issue Resolution: Diagnose and resolve technical issues related to payment terminals and processing systems to minimize operational disruptions.</li><li> Escalation &amp; Follow-Up: Identify complex or unresolved issues and escalate appropriately while ensuring timely follow-up and resolution.</li><li> Compliance &amp; Procedure Adherence: Follow company policies, regulatory guidelines, and operational procedures to ensure service consistency and compliance.</li><li> Additional Duties: Support team objectives and organizational goals by taking on additional responsibilities as assigned.</li></ul></div><div></div><div><div>
Required Skills &amp; Experience:</div></div><div><ul><li> Communication Skills: Strong verbal and written communication skills with the ability to convey clear, concise, and accurate information.</li><li> Analytical Problem-Solving: Methodical and detail-oriented approach to identifying issues and implementing effective solutions.</li><li> Technical Proficiency: Proficient in Microsoft Office Suite with the ability to quickly learn additional support systems and platforms.</li><li> Mathematical Aptitude: Strong numerical skills to assist with reconciliation of bank statements and payment processing data.</li><li> Industry Experience: Minimum of 2 years of experience in the banking, financial services, or payments industry.</li><li> Customer Support Background: Demonstrated experience handling customer inquiries through phone and email channels.</li><li> Education: Associate or bachelor&rsquo;s degree, or equivalent relevant work experience.</li></ul></div><div></div><div><div><br>
Desired Skills &amp; Experience:</div></div><div><ul><li> Financial Services Knowledge: Familiarity with banking, financial services, or payment processing environments.</li><li> Terminal Troubleshooting: Experience in diagnosing and resolving credit card payment terminal issues.</li><li> Proactive Approach: Ability to identify potential issues early and implement preventative solutions.</li><li> Adaptability: Comfortable working in a fast-paced, dynamic environment while managing multiple priorities.</li><li> Remote Work Capability: Strong time management and organizational skills to support productivity in a remote or hybrid setting.</li><li> Self-Motivation: Ability to work independently while contributing effectively within a collaborative team environment.</li></ul></div><div></div><div><div><br>
Work Environment &amp; Shift Timings:</div></div><div><ul><li> Standard Shift: 10:00 AM &ndash; 6:00 PM ET (8:00 PM &ndash; 4:00 AM PKT)</li><li> Flexible Hours: Willingness to occasionally work during holidays or outside standard hours to support global operations.</li><li> Shift Changes: Potential shift adjustments after training based on business and timezone requirements.</li></ul></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

LovelyGroup

Customer Care Specialist
<br>LovelySkin is searching for our next Customer Care Specialist to join a friendly and welcoming team! Bring your passion for helping others, the beauty industry, and all-things skin care to LovelySkin. As a Customer Care Specialist, you will be the voice of LovelySkin, fielding real-time calls, e-mails and live chat from customers across the globe. In this role, you will be given the opportunity to gather a wide array of product knowledge in order to best serve our expansive customer base. Your tips, recommendations, and insight can have a direct influence on every customer that you encounter!
<br><br>
<b>A little bit about us:</b><br>
LovelySkin, a division of LovelyGroup, has grown to be one of the largest skincare and beauty websites in the country, most recently recognized by Newsweek as one of the “Best Online Shops”! Each day holds a new challenge and new opportunity to improve site performance and functionality. We are committed to providing our customers with outstanding customer service, quick delivery, an appealing shopping experience, and the most comprehensive offering of physician-grade skin care and beauty products available.
<br><br>
<b>A Day in the Life:</b><br>
Our Customer Care team is caring, compassionate, enthusiastic, solutions-oriented and committed to providing the LovelySkin experience to all our customers. If you’re outgoing and a people-oriented person, this leading beauty destination is for you!
<br><ul>
<li>Working in a fast-paced environment and being a committed team player</li>
<li>Success troubleshooting and resolving all customer service inquiries or issues</li>
<li>Continuously creating positive relationships with customers</li>
<li>Investing fully in our customer’s goals and needs</li>
<li>Using our provided resources to best find solutions to customer’s questions</li>
<li>Providing excellent customer service via phone, email, and online chat daily</li>
<li>Assisting with any product specific questions</li>
<li>Saturday is required</li>
<li>Hybrid schedule offered after one year</li>
</ul>
<b>About you:</b><br>
<ul>
<li>1-3 years of experience in a call center role or a customer sales & service position. Retail experience is a plus!</li>
<li>Positive, friendly attitude with excellent client service and communication skills</li>
<li>Ability to work a set schedule, with required overtime, weekends, and flexibility required during peak seasons</li>
<li>High-level phone skills while performing operational activities, such as inventory control, shipping, and return procedures</li>
<li>Strong passion for all things Beauty and Skin Care, including staying on top of industry trends</li>
<li>Bilingual is a plus but not a must</li>
</ul>
<b>LovelyGroup is pleased to offer these great perks:</b><br>
<ul>
<li>Quick access to exceptional health, dental and vision coverage. Coverage available on the 1st of the month after you start.</li>
<li>Dual Retirement Saving Approach: Generous 401k with match AND profit sharing plan</li>
<li>Competitive wages; including monthly incentives and annual bonus.</li>
<li>Hassle-free paid time off! We enjoy 9 paid holidays each year</li>
<li>Generous employee discount on all products and services</li>
<li>Relaxed, collaborative environment with casual dress code</li>
</ul>
The LovelyGroup includes LovelySkin.com, SchlessingerMD, the Advanced Skin Research Center, the LovelySkin Retail store and Day Spa, and Olive and Delmar. Spanning this diversified set of companies and services, we’re delighted to unify under one core mission: To help everyone feel confident in their skin. LovelyGroup is proud to be an employer who champions innovation, prioritizes employee-centric benefits and leads the market in setting a generous livable wage for all employees.
<br>At LovelyGroup, we don’t just accept difference- we celebrate it, we support it, and we thrive on it for the benefit of our employees, our patients and customers, and our community. LovelyGroup is honored to be an equal opportunity workplace.

NCR Atleos

<div><p><b>About NCR Atleos</b></p><p>
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek&rsquo;s prestigious 2025 Top 100 Global Most Loved Workplaces&reg; list.</p><p></p><p><b>
Title: </b>Customer Care Representative I</p><p><b>
Location: </b>Frisco, TX</p><p><b>
Work Style: </b>Hyrid<b> (MUST BE ONSITE 3X A WEEK)
</b></p><p><b>Shift: </b>1pm-10pm<b> (Must be available on weekends for rotational shift)
</b></p><p><b>Pay: </b>$18 per hour</p><p><b>
Note: </b>This is a 24/7/365 call center including ALL holidays (holiday pay included)</p><p></p><p><b>
Support Center Representative</b></p><p></p><p>
Cardtronics makes ATM cash access convenient where people shop, work, and live. Cardtronics is at the convergence of retailers, financial institutions, prepaid card programs, and the customers they share. Cardtronics provides service to approximately 237,000 ATMs in North America, Europe, Asia-Pacific, and Africa. Whether Cardtronics is driving foot traffic for top retailers, enhancing ATM brand presence for card issuers or expanding card holders' surcharge-free cash access; Cardtronics is convenient access to cash, when and where consumers need it. Cardtronics is where cash meets commerce.</p><p></p><p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES</b></p><ul><li>
Ability to understand the current state of ATMs to fully diagnose problems for resolution</li><li>
Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research</li><li>
Act as a liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues</li><li>
Create, review and close tickets and maintain accurate customer records</li><li>
Answer inbound calls from clients, customers, and external vendors</li><li>
Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller</li><li>
Provide efficient productivity and superior quality service while working in a fast-paced environment</li><li>
Ability to effectively handle in user and Regulation E/Card Trace calls from customers</li><li>
Make outbound calls to clients, customers, and external vendors</li><li>
Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site</li><li>
Ability to work multiple systems simultaneously
</li><li>Handle internal/external reports and status updates</li><li>
Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements</li><li>
Follow-up on open investigations to ensure smooth handling and accurate closure</li><li>
Assume special projects as required by management</li></ul><p></p><p><b>
SYSTEMS INVOLVED</b></p><ul><li>
Microsoft Office</li><li>
ADP Self Service</li><li>
CORE</li><li>
Device Manager</li><li>
Windows XP Operating Systems</li></ul><p></p><p><b>
EDUCATION, EXPERIENCE &amp; REQUIREMENTS</b></p><ul><li>
Bachelors' degree preferred; High School diploma or equivalent required.</li><li>
1 year prior customer service/call center work experience required; preferably in a technical environment.</li><li>
Previous handling of inbound and outbound call center phones preferred.</li><li>
Working knowledge of Windows XP operating systems. Proficient in MS Outlook, Word, and Excel.</li><li>
Ability to type a minimum of 50wpm.</li><li>
Demonstrate independent decision-making skills.</li><li>
Ability to work various shifts, including days, evening, weekends, and holidays.</li><li>
Must be able to successfully pass all applicable background screening tests.</li></ul><p></p><p>
#LI-AD1</p><p>
#LI-HYBRID</p><p>
Offers of employment are conditional upon passage of screening criteria applicable to the job.</p><p></p><p><b>
Full time employee benefits include</b>:</p><ul><li><p>
Medical Insurance</p></li><li><p>
Dental Insurance</p></li><li><p>
Life Insurance</p></li><li><p>
Vision Insurance</p></li><li><p>
Short/Long Term Disability</p></li><li><p>
Paid Vacation</p></li><li><p>
401k</p></li></ul><p></p><p><b>
EEO Statement</b><br>
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.</p><p></p><p>
By applying to NCR Atleos jobs, you acknowledge that the terms of the NCR Atleos Applicant Privacy Notice (Applicant Privacy Policy | NCR Atleos) will govern the collection and use of your Personal Data. This notice supplements NCR Atleos Privacy Policy, which is available at www.ncratleos.com/privacy</p><p><b><br>
Statement to Third Party Agencies</b></p><p>
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.</p></div>

Customer Care Representative I

Amerisure Insurance

<div>
 <strong>
  Amerisure creates exceptional value for its partners, policyholders, and employees.
 </strong>
 As a property and casualty insurance company, Amerisure&rsquo;s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best &ldquo;A&rdquo; (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property &amp; Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus.
 <br/>
 <br/>
 <strong>
  Amerisure
 </strong>
 is currently recruiting for a
 <strong>
  Claims Customer Care Representative
 </strong>
 that will sit in our Farmington Hills, Michigan headquarters. The ideal candidate will possess the following skill set.
 <br/>
 <br/>
 <strong>
  <strong>
   Summary Statement
   <br/>
   <br/>
  </strong>
 </strong>
 Sets up new claims for all lines of business from various sources. Handles all incoming calls and mail for the claims department from agents, policyholders, claimants, and providers. Processes various types of support requests for claims department.
 <br/>
 <br/>
 <strong>
  <strong>
   Essential Tasks/Major Duties
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Enter new losses into the claims system accurately and in accordance with claim guidelines.
  </li>
  <li>
   Electronically index documents to claim files.
  </li>
  <li>
   Answer phones for claims call center to set up new losses, route to appropriate claims adjuster, and handle medical bills for payment.
  </li>
  <li>
   Provide claims processing support to department including bill payment, state forms, and correspondence.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Knowledge, Skills &amp; Abilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School diploma or GED.
  </li>
  <li>
   2 years high volume customer service experience.
  </li>
  <li>
   Proficient computer skills required including Microsoft Office Suite.
  </li>
  <li>
   Demonstrated successful ability to build positive relationships and partnerships within department, across the organization and with external customers.
  </li>
  <li>
   Demonstrated successful ability to organize and prioritize work to ensure timely deadlines.
  </li>
  <li>
   Demonstrated successful ability to work on several projects concurrently.
  </li>
  <li>
   Demonstrated successful ability to input data with a high accuracy rating, and strong attention to detail.
  </li>
  <li>
   Excellent verbal and written communication skills with the ability to interact with internal and external customers.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Just as we are committed to creating exceptional value for our Partners For Success&reg; agencies and policyholders, Amerisure also remains committed to being an employer of choice.
 </strong>
 We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. This package includes competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, and generous paid time off programs. We also offer flexible work arrangements to promote work-life balance. Recognized as one of the
 <em>
  Best and Brightest&reg; Companies to Work For in the Nation
 </em>
 and one of Business Insurance magazine&rsquo;s
 <em>
  Best Places to Work in Insurance
 </em>
 , we provide a workplace that fosters excellence and professional growth. If you are looking for a collaborative and rewarding career, Amerisure is looking for you.
 <br/>
 <br/>
 Amerisure Mutual Insurance Company is an Equal Employment Opportunity employer. Amerisure provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (to include sexual orientation and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local laws. Amerisure complies with all applicable laws governing nondiscrimination in employment in all locations where the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Amerisure prohibits harassment or discrimination of any kind and is committed to maintaining a workplace free from unlawful harassment or discrimination. Amerisure prohibits retaliation against anyone who reports discrimination, participates in an investigation, or opposes unlawful practices. Any improper interference with an employee&rsquo;s ability to perform their job duties may result in disciplinary action, up to and including termination.
</div>


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