customer care representative

Eplanet Global

<p><b>Eplanet Global&rsquo;s</b> subsidiary <b>Khaity</b> is on the lookout for a <b>Customer Care Representative</b> to join our growing team at LO. We&rsquo;re seeking a <b>smart, confident, and compassionate individual (preferably female)</b> who can bring exceptional communication skills and a problem-solving mindset to the role.</p><p><b>Timings:</b> 10:00 AM &ndash; 7:00 PM<br/><b>Days:</b> Monday to Friday<br/><b>Location:</b> Karachi<br/><b>Type:</b> 3-Month Internship &rarr; Leading to Permanent Role (based on performance)<br/><b>Stipend:</b> PKR 30,000 (during internship)</p><p><b>Key Responsibilities:</b></p><ul><li>Handle inbound and outbound customer calls</li><li>Respond to queries via WhatsApp, social media, and email</li><li>Manage backend order processing and tracking</li><li>Coordinate with internal teams to resolve complaints and queries</li><li>Follow up with missed calls over the weekends</li></ul><p><b>Requirements:</b></p><ul><li>1&ndash;2 years of experience in customer care and sales</li><li>Calm, solution-oriented, and empathetic personality</li><li>Confident and professional demeanor</li><li>Fluent in <b>English &amp; Urdu</b> (spoken and written)</li></ul><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 per month</p><p>Work Location: In person</p>

Customer Care Representative (Internship)

FedEx

<p></p><div><div>We have an exciting opportunity for you to join our team of Customer Care Representatives.<br>
<br>
<b>Who we are:</b><br>
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone&rsquo;s day and this is just part of our story. We&rsquo;ve made logistics and warehousing into a science. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.<br>
<br>
<b>What you will be doing:</b><br>
<ul><li>Joining our frontline team to be the first point of contact for our customers</li><li>Providing accurate information and guidance to our customers via voice, chat, or email</li><li>Advising our customers on how to use FedEx services and tools</li><li>Helping customers resolve service-related issues</li><li>Identifying new opportunities to grow business with our customers</li><li>Working together with other teams at FedEx to make every customer experience outstanding</li></ul><br>
<b>
What do you bring with you:</b><br>
<ul><li>Computer literacy and ability to easily navigate between different screens and systems</li><li>Excellent communication skills</li><li>Positive attitude and problem-solving mindset to find the best solution for the customer</li><li>Confidence, empathy, and friendliness to offer excellent experience to our customers</li><li>Flexibility in adapting to dynamic business environment</li><li>A desire to work in an international, fast-paced team</li></ul><br>
<b>
What do we offer:</b><br>
<ul><li>Attractive compensation package</li><li>Training to get you started and on-the-job learning opportunities</li><li>Extensive learning resources to further develop your skills and knowledge, including online language courses</li><li>Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)</li><li>Employee Assistance Program for you and your family in difficult life situations</li><li>Employee reduced-rate shipping</li><li>Great career opportunities</li><li>FedEx is one of the worlds most admired companies and trusted brands year after year</li></ul><br>
Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we&rsquo;re ready to invest in your development. Join FedEx.</div><p><br>
</p><br>
<p>FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all</p><h2 class="jobSectionHeader"><b>
Our Company</b></h2><p>
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World&rsquo;s Most Admired Companies by &quot;Fortune&quot; magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.</p><h2 class="jobSectionHeader"><b>
Our Philosophy</b></h2><p>
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.</p><h2 class="jobSectionHeader"><b>
Our Culture</b></h2><p>
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970&rsquo;s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today&rsquo;s global marketplace.</p></div><p></p>

Customer Care Representative

Goodyear

<div></div><div><div><div><div><div><div><div><p>Customer Care Representative &amp; QM BPX
</p></div></div></div></div><div><div><div><div><b>Location:
</b>Istanbul, 34, TR
</div></div></div></div><div><div><div><div><b>Company: </b>Goodyear
</div></div></div></div><div><div><div><div><div>Location: TR - ISTANBUL<br>
Goodyear Talent Acquisition Representative: Aylin Gedik Reisoglu<br>
Sponsorship Available: No<br>
Relocation Assistance Available: No</div><br>
<div></div>
<div><b>
Minimum Requirements:</b></div>
<ul>
<li>Bachelor&rsquo;s degree</li>
<li>Preferably 3-5 years of experience in Supply Chain-Call Center-Complaint Management- After Sales</li>
<li>Knowledge of automotive related industries is a plus</li>
<li>Effective communication skills in both written and oral</li>
<li>Ability to work in a team: support team goals, and take initiative</li>
<li>Preferably proficiency in relevant SAP R3 transactions</li>
<li>Proficiency in MS Office applications</li>
<li>Fluency in English</li>
<li>Military service should be completed for male candidates.<br>
<br>
<b>Job Description:</b><br>
</li>
<li>Maximize customer satisfaction by driving company and supply chain strategy in all dealings with Goodyear customers</li>
<li>Provide support in resolving customer claims/issues, and benefit from opportunitiesto increase the quality of our service</li>
<li>Execute claim processing, cross-functional coordinationfor swift and complete resolutionof all customer claims/QM (QualityManagement)notifications</li>
<li>Process all return inquiries in the QM returnmanagement module, liaising with sales and supply chainto get required approvals</li>
<li>Manage performance measurement tools and follow-up KPI&rsquo;s throughappropriate tools/ systems</li>
<li>Actively responsible to lead, support and contribute local/regional projects implementation to improve and simplify theprocesses
</li></ul><div><b>About The Goodyear Tire &amp; Rubber Company</b></div>
<div>Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 53 facilities in 20 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate.</div>
<div>Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.</div><br>
<div></div>
<div>If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at 330.796.4500.</div><br>
<div></div>
<div>Click here for more information about Equal Employment Opportunity laws, and here for additional supplementary information.</div><br>
<div></div>
</div></div></div></div><p><br>
<b>Job Segment: </b>Supply Chain, Recruiting, Supply, QA, Quality Assurance, Operations, Human Resources, Quality, Technology</p></div></div></div><div></div>

Customer Care Representative & QM BPX

Bonbird Pakistan

<p><b>Customer Support &amp; Communication</b></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.</li><li>Address and resolve complaints related to orders, service quality, delays, or product issues.</li><li>Escalate complex issues to the appropriate departments and follow up to ensure resolution.</li><li>Provide accurate information about menus, promotions, reservations, delivery policies, and store locations.</li></ul><p><b>Guest Experience Management</b></p><ul><li>Monitor guest feedback from third-party delivery apps, Google reviews, or internal systems.</li><li>Coordinate with restaurant teams to investigate and respond to negative feedback.</li><li>Log customer feedback and complaints to identify recurring issues and areas for improvement.</li></ul><p><b>Loyalty &amp; CRM Support</b></p><ul><li>Assist customers with loyalty program enrollment, point redemptions, and account issues.</li><li>Maintain updated customer records and report system issues to the CRM/IT team when necessary.</li><li>Help educate customers about ongoing offers, campaigns, or loyalty benefits.</li></ul><p><b>Reporting &amp; Process Improvement</b></p><ul><li>Track customer service KPIs (e.g., response time, resolution rate, satisfaction scores).</li><li>Recommend improvements to processes, FAQs, or systems to enhance efficiency and guest experience.</li><li>Prepare weekly or monthly reports summarizing customer issues and resolutions.</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree (preferred).</li><li>1&ndash;3 years of experience in a customer service role, ideally in the restaurant, food delivery, or hospitality sector.</li><li>Calm and empathetic under pressure with strong problem-solving skills.</li><li>Basic understanding of restaurant operations and common customer concerns (e.g., delivery, dine-in experience, allergies).</li></ul><p><b>Location:</b> Lahore</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Care Representative (CCR)

<div><p><b>Avant de postuler &agrave; un emploi, s&eacute;lectionnez votre langue de pr&eacute;f&eacute;rence parmi les options disponibles en haut &agrave; droite de cette page.</b></p><p></p><p>
D&eacute;couvrez votre prochaine opportunit&eacute; au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunit&eacute;s innovantes, d&eacute;couvrez notre culture enrichissante et travaillez avec des &eacute;quipes talentueuses qui vous poussent &agrave; vous d&eacute;velopper chaque jour. Nous savons ce qu&rsquo;il faut faire pour diriger UPS vers l'avenir : des personnes passionn&eacute;es dot&eacute;es d&rsquo;une combinaison unique de comp&eacute;tences. Si vous avez les qualit&eacute;s, de la motivation, de l'autonomie ou le leadership pour diriger des &eacute;quipes, il existe des postes adapt&eacute;s &agrave; vos aspirations et &agrave; vos comp&eacute;tences d'aujourd'hui et de demain.</p><p></p><p><b>
Fiche de poste :</b></p><p></p><p><b>
Job Title:</b> <b>US Voice Support Representative</b><br>
<b>Location:</b> Pune, India<br>
<b>Job Type:</b> Full-time<br>
<b>Department:</b> Customer Service &ndash; UPS Logistics<br>
<b>Shift Timing:</b><b> </b><b>6:00 PM to 3:00 AM or night shift as per process requirements</b></p><div></div><p><b>
Job Description:</b><br>
UPS Logistics is seeking a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English.</p><div><b>
Key Responsibilities:</b><br>
<ul><li>Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping.</li><li>Understand customer needs and offer solutions that align with UPS Logistics' services and policies.</li><li>Manage calls while maintaining a high standard of service.</li><li>Accurately document customer interactions and issue resolutions in the CRM system.</li><li>Stay informed about UPS Logistics&rsquo; products, services, and operational guidelines.</li><li>Collaborate with internal teams to ensure prompt and effective issue resolution.</li><li>Identify and suggest areas for process improvement to enhance customer satisfaction.</li></ul></div><div><b>
Qualifications:</b><br>
<ul><li>Experience: Minimum of 1 year in US customer service, preferably in a voice support role.</li><li>Language Skills: Fluency in English with excellent written and verbal communication.</li><li>Strong problem-solving capabilities and attention to detail.</li><li>Ability to manage tasks independently and within a team environment.</li><li>Proficiency in using voice support platforms, CRM tools, and other customer service software.</li><li>Willingness to work in shifts, including evenings, graveyard shifts, and weekends as per US time zones.</li></ul></div><div><b>
Preferred Qualifications:</b><br>
<ul><li>Graduation and above.</li><li>Experience in a call center.</li><li>Familiarity with international BPOs.</li><li>Ability to handle high volumes of call traffic effectively.</li></ul></div><p><b><br>
Type de contrat:</b></p>
en CDI<p></p><p><i>
Chez UPS, &eacute;galit&eacute; des chances, traitement &eacute;quitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attach&eacute;s.</i></p></div><p></p>

GBS Operations Customer Care Representative-13

<div><p><b>Avant de postuler &agrave; un emploi, s&eacute;lectionnez votre langue de pr&eacute;f&eacute;rence parmi les options disponibles en haut &agrave; droite de cette page.</b></p><p></p><p>
D&eacute;couvrez votre prochaine opportunit&eacute; au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunit&eacute;s innovantes, d&eacute;couvrez notre culture enrichissante et travaillez avec des &eacute;quipes talentueuses qui vous poussent &agrave; vous d&eacute;velopper chaque jour. Nous savons ce qu&rsquo;il faut faire pour diriger UPS vers l'avenir : des personnes passionn&eacute;es dot&eacute;es d&rsquo;une combinaison unique de comp&eacute;tences. Si vous avez les qualit&eacute;s, de la motivation, de l'autonomie ou le leadership pour diriger des &eacute;quipes, il existe des postes adapt&eacute;s &agrave; vos aspirations et &agrave; vos comp&eacute;tences d'aujourd'hui et de demain.</p><p></p><p><b>
Fiche de poste :</b></p><p></p><p><b>
Job Title:</b> US Voice Support Representative<br>
<b>Location:</b> Pune, India<br>
<b>Job Type:</b> Full-time<br>
<b>Department:</b> Customer Service &ndash; UPS Logistics<br>
<b>Shift Timing:</b> 6:00 PM to 3:00 AM or night shift as per process requirements</p><div></div><p><b>
Job Description:</b><br>
UPS Logistics is seeking a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English.</p><div><b>
Key Responsibilities:</b><br>
<ul><li>Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping.</li><li>Understand customer needs and offer solutions that align with UPS Logistics' services and policies.</li><li>Manage calls while maintaining a high standard of service.</li><li>Accurately document customer interactions and issue resolutions in the CRM system.</li><li>Stay informed about UPS Logistics&rsquo; products, services, and operational guidelines.</li><li>Collaborate with internal teams to ensure prompt and effective issue resolution.</li><li>Identify and suggest areas for process improvement to enhance customer satisfaction.</li></ul></div><div><b>
Qualifications:</b><br>
<ul><li>Experience: Minimum of 1 year in US customer service, preferably in a voice support role.</li><li>Language Skills: Fluency in English with excellent written and verbal communication.</li><li>Strong problem-solving capabilities and attention to detail.</li><li>Ability to manage tasks independently and within a team environment.</li><li>Proficiency in using voice support platforms, CRM tools, and other customer service software.</li><li>Willingness to work in shifts, including evenings, graveyard shifts, and weekends as per US time zones.</li></ul></div><div><b>
Preferred Qualifications:</b><br>
<ul><li>Graduation and above.</li><li>Experience in a call center.</li><li>Familiarity with international BPOs.</li><li>Ability to handle high volumes of call traffic effectively.</li></ul></div><p><b><br>
Type de contrat:</b></p>
en CDI<p></p><p><i>
Chez UPS, &eacute;galit&eacute; des chances, traitement &eacute;quitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attach&eacute;s.</i></p></div><p></p>

GBS Operations Customer Care Representative-25

GBS OPS Customer Care Representative-9

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