customer care representative

Jewelers Mutual Group

<div>Summary: 
Customer Care Representatives respond to inquiries from policyholders, prospects, and coworkers through multiple channels of communication. Uses general insurance and jewelry knowledge gained through education and/or experience to promote personal jewelry insurance to potential policyholders and jewelers. Position involves handling both inbound and outbound customer interactions.

Why Jewelers Mutual:

Since 1913 we&rsquo;ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we&rsquo;re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.

As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry&rsquo;s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.

We&rsquo;re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.

Here, you&rsquo;ll:
<ul>
<li>Move fast and embrace change</li>
<li>Always look for better ways</li>
<li>Grow, thrive, and help shape what&rsquo;s next</li>
</ul>
Join us and be part of a culture where you can make an impact while building your future.

What You&rsquo;ll Do: 
<ul>
<li>Provide excellent customer service by demonstrating in-depth knowledge of Jewelers Mutual and its products with the goal of outshining the competition with amazing customer care.</li>
<li>Responds to omnichannel requests, providing support to customers, jewelers, and agents.</li>
<li>Assists customers, jewelers and agents with inquiries, updates, and claim filing, ensuring accurate and timely resolution.</li>
<li>Listen actively to customers to identify their needs and aim for first-call resolution.</li>
<li>Utilize dual screens and multiple programs efficiently.</li>
<li>Maintains consistency in adhering to all customer service performance metrics.</li>
<li>Has a drive to meet goals and continuous professional growth.</li>
<li>Opportunity for additional project work.</li>
<li>Regular attendance, punctuality, and adherence to agreed-upon schedule are conditions of employment.</li>
</ul>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You&rsquo;ll Bring: 
<ul>
<li>High school diploma or general education degree (GED) minimum requirement.</li>
<li>3 months to 1 year of customer service experience preferred.</li>
<li>Proficient in Microsoft Office and Outlook</li>
<li>Proficient in keyboarding and navigating multiple systems and screens simultaneously.</li>
<li>Displays a high level of confidence, enthusiasm about major milestones, and a positive attitude with the desire to succeed and exceed customer expectations. A passion for jewelry is encouraged.</li>
<li>Excels in accuracy, quality, and team collaboration.</li>
<li>Embraces change, maintains a positive work environment, and actively engages in an ongoing learning culture.</li>
<li>Excellent Multitasking and Computer Skills</li>
<li>Demonstrate an ability to display patience, empathy, and active listening skills.</li>
</ul>
Certificates, Licenses, Registrations 
None
<h5 class="jobSectionHeader">
Physical Requirements</h5>
<ul><li>Prolonged periods sitting at a desk and working on a computer.</li>
<li>Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.</li>
</ul>
What We Offer You:
<ul>
<li>Competitive Compensation &amp; Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.</li>
<li>Collaborative Culture: Work alongside talented, passionate peers who value ownership and continuous learning.</li>
<li>Community &amp; Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes</li>
<li>Great Place to Work&reg; Certified: Join a team recognized for an environment of innovation and growth.</li>
</ul>
Accessibility and Accommodations 
We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting jmrecruiting@jminsure.com.</div>

Customer Care Representative

Sutherland

<div>
 
 
 🚀 We&rsquo;re Hiring: Customer Service Representatives (English Speakers) &ndash; Cairo
 
 
 
 Join
 
 Sutherland
 
 and build your career with a global leader in customer experience!
 
 
 We&rsquo;re looking for enthusiastic
 
 Customer Service Representatives (CS)
 
 who are fluent in English to join our dynamic team in Cairo.
 
 
 
 🔹 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Handle customer inquiries via phone/chat/email
 </li>
 <li>
 Provide accurate information and resolve issues efficiently
 </li>
 <li>
 Deliver an outstanding customer experience
 </li>
 </ul>
 
 
 🔹 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 Fluent English speakers (B2+ level)
 </li>
 <li>
 Strong communication and problem-solving skills
 </li>
 <li>
 Flexibility to work rotational shifts
 </li>
 </ul>
 
 
 🔹 What We Offer:
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Social &amp; medical insurance
 </li>
 <li>
 Paid training and career growth opportunities
 </li>
 <li>
 Friendly and supportive work environment
 </li>
 </ul>
 
 📍 Location: Cairo
 
 
 📲 Apply now via WhatsApp: https://wa.me/201034442874
 
 
 Start your journey with Sutherland today! #Hiring #CustomerService #CairoJobs #EnglishSpeakers #SutherlandCareers
 
</div>

Elevance Health

<div>Customer Care Representative I
Roanoke, Virginia 24011
Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
This position requires on-site attendance for the first 3 days of training, with the remainder of the program conducted virtually. Full attendance (100%) is required during the entire 15-week training period.
Start date: 6/29/2026
Hours: 8:30 AM - 5 PM EST during training and 9 AM - 5:30 PM EST after training.
The Customer Care Representative I is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. The positions requires that you must pass the appropriate pre-employment test battery.
How you will make an impact:<ul><li>
Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.</li><li>
Analyzes problems and provides information/solutions.</li><li>
Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.</li><li>
Thoroughly documents inquiry outcomes for accurate tracking and analysis.</li><li>
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.</li><li>
Researches and analyzes data to address operational challenges and customer service issues.</li><li>
Provides external and internal customers with requested information.</li><li>
Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.</li><li>
Uses computerized systems for tracking, information gathering and troubleshooting.</li><li>
Outbound calls are conducted in the ZipDrug business area.</li><li>
Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.</li><li>
Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment.</li><li>
Strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver.</li><li>
Demonstrates empathy and persistence to resolve caller issues completely.</li><li>
Comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.</li><li>
Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.</li><li>
Performs other duties as assigned.</li></ul>
Minimum Requirements:
<ul><li>Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.</li></ul>
Preferred Skills, Capabilities and Experiences:<ul><li>
Computer skills experience preferred.
</li><li>Call center experience preferred.
</li></ul>For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. 

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities &ndash; and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.</div>

Customer Care Representative I

<div>Company Description 
Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive experience and a rich portfolio of patents, including numerous AI-based inventions, the company provides scalable digital solutions and optimized operations. Sutherland is dedicated to driving digital transformation, enhancing customer experiences, and delivering cutting-edge solutions tailored to each organization's needs. 
Job Description 
This is a full-time, on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries, resolve issues, and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls, offering solutions to resolve concerns, and maintaining accurate records of interactions. Building strong relationships with customers and contributing to a positive, professional team environment are essential aspects of this role.
Benefits:<ul><li>
First waves = higher promotion chances</li><li>
Competitive package</li><li>
Fully paid training</li><li>
Medical and social insurance coverage</li><li>
Night shift allowance</li><li>
24/7 company-provided transportation</li><li>
Clear career development</li></ul> 

Qualifications 
<ul><li>
Strong Interpersonal Skills, such as effective communication and relationship-building</li><li>
Ability to handle customer complaints professionally and provide empathetic support</li><li>
Fluency in English</li><li>
Flexibility with night and overnight shifts</li><li>
Unviersirty graduate</li><li>
Previous experience in sales is mandatory</li></ul></div>

Customer Care Representative (English)

Lennar

<div>*THIS IS AN IN-OFFICE POSITION*
We are Lennar
Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500&reg; company and consistently ranked among the top homebuilders in the United States.
Join a Company that Empowers you to Build your Future
The Virtual Customer Care Rep is responsible for managing and overseeing homes under warranty in assigned community(s). Responsible for promoting, facilitating, and fostering positive working relationships with customers as well as coordinating and supervising the work of Lennar trade partners.
<ul><li>A career with purpose.
</li><li>A career built on making dreams come true.
</li><li>A career built on building zero defect homes, cost management, and adherence to schedules.
</li></ul>Your Responsibilities on the Team
<ul><li>Promote, facilitate, and foster positive working relationships with Lennar customers and trade partners
</li><li>Regularly exercise sound judgment and discretion when working with homeowners and trade partners
</li><li>Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
</li><li>Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
</li><li>Proactively remedy any trade partner scheduling, communication, or payment related issues
</li><li>Ability to understand manufacturer recommendations for use and application of their products
</li><li>Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits
</li><li>Review and certify the completion of each home within their community.
</li><li>Manage, supervise and direct all aspects of customer relations for an assigned community.
</li><li>Conduct field meetings with trade partners, construction staff and sales staff as needed.
</li><li>Be an expert in the community and surrounding area including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
</li><li>Supervise, review and resolve the condition of their community; this includes but is not limited to entry features, road and pond maintenance, common areas, model centers and signage
</li></ul>Requirements
<ul><li>High School Diploma or equivalent required, or equivalent work experience
</li><li>Bachelor&rsquo;s degree in related field preferred
</li><li>Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
</li><li>Valid Driver&rsquo;s License with good driving record
</li><li>Valid auto insurance coverage
</li><li>Advanced knowledge of scheduling, budgeting and document management
</li><li>Ability to read and interpret blue prints
</li><li>Computer literacy and proficient in MS Office products (Word and Excel)
</li><li>Excellent follow-up, communication (written and verbal) and time management skills
</li></ul>Contacts
Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners
Physical &amp; Office/Site Presence Requirements:
Able to work in excess of eight hours per day, the ability to operate a motor vehicle, climb stairs/ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment. Able to sit at a computer monitor for extended periods of time to complete paperwork, meet with building partners, and receive/return phone messages. Must be able to work in construction environment under all weather conditions. Finger dexterity may be required to operate a computer keyboard and calculator.
General Overview of Compensation &amp; Benefits:
We reasonably expect the base compensation offered for this position to range from an hourly rate of $24.40 - $41.23, subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials (e.g., cost of labor/living, etc.), and operational considerations.
<ul><li>This position may be eligible for bonuses.
</li><li>This position may be eligible for commissions.
</li><li>This position will be eligible for the described benefits listed in the above section in accordance with Company Policy.
</li><li>This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.
</li></ul>#LI-JS1
#CB
<ul><li>This information is intended to be a general overview and may be modified by the company due to factors affecting the business.</li> 
</ul> 
General Overview of Compensation &amp; Benefits:
<ul><li>This position may be eligible for bonuses.</li>
<li>This position may be eligible for commissions.</li>
<li>This position will be eligible for the described benefits listed in the above section in accordance with Company Policy.
</li><li>This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.
</li></ul>Life at Lennar
At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone&rsquo;s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar&rsquo;s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.
Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn&lt; https://www.linkedin.com/company/lennar/ &gt; for the latest job opportunities.
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.</div>

Virtual Customer Care Representative

<div>*This is an in-office position*
We are Lennar
Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500&reg; company and consistently ranked among the top homebuilders in the United States.
Join a Company that Empowers you to Build your Future
The Virtual Customer Care Rep is responsible for managing and overseeing homes under warranty in assigned community(s). Responsible for promoting, facilitating, and fostering positive working relationships with customers as well as coordinating and supervising the work of Lennar trade partners.
<ul><li>A career with purpose.
</li><li>A career built on making dreams come true.
</li><li>A career built on building zero defect homes, cost management, and adherence to schedules.
</li></ul>Your Responsibilities on the Team
<ul><li>Promote, facilitate, and foster positive working relationships with Lennar customers and trade partners
</li><li>Regularly exercise sound judgment and discretion when working with homeowners and trade partners
</li><li>Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
</li><li>Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
</li><li>Proactively remedy any trade partner scheduling, communication, or payment related issues
</li><li>Ability to understand manufacturer recommendations for use and application of their products
</li><li>Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits
</li><li>Review and certify the completion of each home within their community.
</li><li>Manage, supervise and direct all aspects of customer relations for an assigned community.
</li><li>Conduct field meetings with trade partners, construction staff and sales staff as needed.
</li><li>Be an expert in the community and surrounding area including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
</li><li>Supervise, review and resolve the condition of their community; this includes but is not limited to entry features, road and pond maintenance, common areas, model centers and signage
</li></ul>Requirements
<ul><li>High School Diploma or equivalent required, or equivalent work experience
</li><li>Bachelor&rsquo;s degree in related field preferred
</li><li>Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
</li><li>Valid Driver&rsquo;s License with good driving record
</li><li>Valid auto insurance coverage
</li><li>Advanced knowledge of scheduling, budgeting and document management
</li><li>Ability to read and interpret blue prints
</li><li>Computer literacy and proficient in MS Office products (Word and Excel)
</li><li>Excellent follow-up, communication (written and verbal) and time management skills
</li></ul>Contacts
Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners
Physical &amp; Office/Site Presence Requirements:
Able to work in excess of eight hours per day, the ability to operate a motor vehicle, climb stairs/ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment. Able to sit at a computer monitor for extended periods of time to complete paperwork, meet with building partners, and receive/return phone messages. Must be able to work in construction environment under all weather conditions. Finger dexterity may be required to operate a computer keyboard and calculator.
#LI-AS1
Life at Lennar
At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone&rsquo;s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar&rsquo;s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.
Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn&lt; https://www.linkedin.com/company/lennar/ &gt; for the latest job opportunities.
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.</div>

Primo Brands

<div>Overview:
<div>
At Primo Brands, we pride ourselves on delivering top-notch services to our valued customers. We understand that customer satisfaction is the cornerstone of our success. Alongside that, we&rsquo;re also committed to developing our people &ndash; enabling them to make the most of the many elements that help them to succeed.</div><div></div><div> 
We are currently seeking a dedicated and customer-focused individual to join our team as a Bilingual Customer Care Representative. In this role you will provide expert customer assistance on a wide array of topics including, but not limited to: general inquiries, product, filtration, and service inquiries, billing questions and other concerns while generating revenue by offering to add relevant products and services to the customer&rsquo;s order. Candidates must demonstrate a fundamental commitment to providing a world-class customer service experience.</div><div></div><div> 
Reporting Location: Must be within a commutable distance to our Lakeland, FL Customer Care Center. Hybrid schedule.</div><div>
Schedule: Monday &ndash; Friday from 12:00 pm to 9:00 pm EST</div><div>
Training: Training will be 8:00 am - 5:00 pm EST</div><div>
Compensation: $17.50 / hour + shift differential for applicable hours worked (after 5pm local time)
</div><div>Monthly Bonus: Eligible for up to $500 monthly bonus (based on performance)</div><div></div><div> 
Benefits of working for Primo Brands:</div><div>
Health Benefits: Medical, prescription, dental, vision, flexible spending account (FSA), dependent care flexible spending account (FSA), health savings account (HSA)</div><div>
Retirement/Investing: 401K with a 5% match, Employee Stock Purchase Plan (ESPP)</div><div>
Insurance: Employee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accident insurance, spouse/domestic partner/child life insurance, accidental death and dismemberment</div><div>
Other great benefits: Employee discounts, save on auto, home, and pet insurance, tuition reimbursement, paid vacation and sick time, 9 paid holidays and 3 paid floating holidays, paid leave for when you have a baby, adopt a child, or become a foster parent, legal services, identity theft protection, employee assistance program (EAP), adoption reimbursement benefit, FEDlogic, commuter benefits</div>
Responsibilities:
<ul><li>Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service, diagnosing customer needs and concerns</li><li>
Handle difficult customer calls in a courteous and professional manner in both English and Spanish</li><li>
Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns</li><li>
Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities</li><li>
Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls</li><li>
Provide support for outbound contact campaigns as required</li><li>
Achieve monthly sales/product education goals by making recommendations from our healthy hydration portfolio</li><li>
Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers</li><li>
Responsible for delivering important efficiency and experience contact center metrics including but not limited to contact handling time, customer experience surveys, and schedule adherence</li></ul>
Qualifications:

What you need to have:<ul><li>
Must be bilingual, both English and Spanish speaking</li><li>
High school diploma or GED</li><li>
Minimum of 1-year previous customer service and/or call center experience.</li><li>
Ability to thrive in a fast-paced environment</li><li>
Ability to display business maturity at all times and work efficiently without on-site supervision.</li><li>
Ability to remain in a stationary position for extended periods of time, including working at a desk and using a computer</li><li>
Ability to operate a computer and other office equipment, including keyboard, telephone, and headset</li><li>
Ability to communicate clearly and effectively, in person and over the phone, including the ability to exchange accurate information.</li><li>
Ability to review and comprehend written and digital materials for extended periods.</li></ul>
Technical Qualifications and Requirements:<ul><li>
The employee must have a space in his or her place of residence suitable for the installation of a Home Agent workstation.</li><li>
Work environment must be free from distractions, including any background noise that impacts the customer experience.</li><li>
The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information.</li><li>
Prior experience with setting up and troubleshooting remote workstations (i.e. computer, phone, modem, router, etc.) preferred.</li><li>
Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers.</li><li>
Your device must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection.</li><li>
Must be able to certify compliance with requirements regarding internet speed and connection.</li></ul> 
Primo Brands&rsquo; established portfolio includes billion-dollar brands Poland Spring&reg; and Pure Life&reg;, premium brands like Saratoga&reg; and Mountain Valley&reg;, regional leaders such as Arrowhead&reg;, Deer Park&reg;, Ice Mountain&reg; Ozarka&reg;, and Zephyrhills&reg;, purified brands, Primo Water&reg; and Sparkletts&reg;, and flavored and enhanced brands like Splash&reg; and AC+ION&reg;. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.
Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members.</div>

Bilingual Customer Care Representative

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