customer care representative

ASK Development

Job Title: Customer Care Representative Salary: 65,000 PKR Timings: 1:00 PM &ndash; 9:00 PM (Rotational Shifts)We are looking for a dedicated and professional Customer Care Representative to join our team. If you have strong communication skills and experience in handling customer or HR-related queries, this is a great opportunity for you!Job Responsibilities:<ul><li>Handle incoming calls at the Frontline HR Helpline Desk</li><li>Respond to and resolve employee queries across Pakistan</li><li>Maintain a professional and courteous tone in Urdu &amp; English</li><li>Accurately log, track, and follow up on employee concerns</li><li>Provide timely support and escalate cases when necessary</li></ul>Requirements:<ul><li>Prior experience in customer service, HR operations, or call center support (Mandatory)</li><li>Excellent communication skills in English and Urdu</li><li>Ability to multitask and work efficiently under pressure</li><li>Strong problem-solving skills and service-oriented attitude</li></ul>Education:<ul><li>Intermediate or Bachelor&rsquo;s degree</li><li>Fresh graduates are encouraged to appl</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs65,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>customer care Representative: 1 year (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Customer care Representative

Byonyks Pvt Ltd

Job Summary:We are seeking a professional, well-presented, and proactive Customer Care Representative &ndash; Front Desk &amp; Internal Coordination to join our team.He/she is the primary point of contact for patients, clinics, and caregivers. This role ensures a professional, empathetic, and well-coordinated experience while supporting internal teams through effective communication and structured coordination in a healthcare/medical device setting.Key Responsibilities:Front Desk &amp; External Interaction<ul><li>Greet and assist patients, caregivers, clinic staff, and visitors with professionalism and empathy.</li></ul>Internal Coordination<ul><li>Coordinate effectively with Technical Support, Field Service, Logistics, Sales, and Operations teams.</li><li>Ensure accurate relay of information, follow-ups, and escalations across departments.</li><li>Track open requests and ensure timely resolution in line with SOPs.</li></ul>Documentation &amp; Compliance<ul><li>Maintain accurate records of interactions in CRM or internal systems.</li><li>Ensure patient confidentiality and compliance with HIPAA, data privacy, and internal policies.</li><li>Follow approved scripts, SOPs, and communication standards consistently.</li></ul>Customer Experience<ul><li>Deliver a patient-centric service experience with empathy, patience, and professionalism.</li><li>Handle concerns calmly and escalate issues appropriately when required.</li><li>Contribute to continuous improvement of front-desk and customer care processes.</li><li>Handle inbound and outbound calls, emails, and walk-in inquiries related to medical devices and services (non-clinical).</li><li>Receive and manage calls from U.S.-based patients for general information, guidance, and service-related inquiries, following approved scripts and SOPs.</li><li>Communicate clearly and confidently, ensuring understanding and reassurance for patients and caregivers.</li><li>Guide visitors on processes, documentation, and next steps in a structured manner.</li></ul>Key Competencies:<ul><li>High level of integrity and professionalism.</li><li>Strong interpersonal skills and the ability to build rapport with clients and colleagues.</li><li>Sales-oriented mindset with a proactive approach to customer engagement.</li><li>Attention to detail and problem-solving skills.</li><li>Ability to handle confidential information with discretion.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent (preferred).</li><li>Experience in customer care, front desk operations, or healthcare-related support roles (medical device experience preferred).</li><li>Proficiency in MS Office and CRM or customer management systems.</li></ul>Preferred Skills &amp; Attributes<ul><li>Good verbal and written communication skills with a clear, professional accent.</li><li>Bilingual capability (English and Urdu preferred)</li><li>Ability to communicate effectively with patients, caregivers, and healthcare professionals.</li><li>Strong interpersonal, organizational, and multitasking skills.</li><li>Detail-oriented with strong follow-up discipline.</li></ul>Working Conditions<ul><li>On-site, front-desk role in a healthcare/medical device environment.</li><li>May require coordination beyond standard office hours depending on operational needs.</li></ul>Performance Metrics<ul><li>Patient, caregiver, and clinic satisfaction levels</li><li>Accuracy and completeness of documentation</li><li>Effectiveness and timeliness of internal coordination</li><li>Compliance with SOPs and service quality standards</li></ul>Job Type: Full-timePay: Rs60,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Customer Care Representative – Front Desk & Internal Coordination

SBM Management Services

<div><h1 class="jobSectionHeader">Title:</h1>
Customer Service Representative<h1 class="jobSectionHeader">
Job Description:</h1>
Job Overview
The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.
Roles &amp; Responsibilities
To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.<ul><li>
Perform janitorial duties</li><li>
Perform all duties listed on the daily schedule</li><li>
Operate motorized cleaning equipment</li><li>
Maintain daily upkeep of assigned area</li><li>
Report incidents and hazardous conditions to supervisor</li><li>
Comply with safety rules, policies, and procedures</li><li>
Perform work assignments in a team with other employees</li><li>
Perform repetitive tasks</li><li>
Maintain clean work area</li><li>
Follow all protocols, company procedures, policies, and rules</li><li>
Take direction and respond to supervision</li><li>
Talk with lead, supervisor, co-workers, managers, and customers in a professional manner</li><li>
Fill in during staff shortage</li><li>
Support shift lead in completing punch-list items</li><li>
Use proper personal protective equipment</li><li>
Present a professional appearance and conduct</li><li>
Understand customer service and satisfaction</li><li>
Understand reporting systems, and of the environment</li></ul>
Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/ or Experience: No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.
Certificates, Licenses, Registrations: May be required to have a valid driver&rsquo;s license. Completed all safety and task training certification. May be required to be forklift certified.
Knowledge, Skills, and Abilities:
Bilingual a plus
Ability to read and interpret instructions, procedures, manuals, and other documents
Strong verbal and written communication skills.
Knowledge of cleaning methods and equipment and willing to share with team.
Knowledge of the upkeep and care of the cleaning equipment.
Knowledge of cleaning compounds and chemicals, and their safe, efficient use.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Physical Demands &amp; Work Environment<ul><li>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.</li><li>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li></ul><h1 class="jobSectionHeader">
Benefits:</h1>
SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:
www.sbmmanagement.com/careers Careers &ndash; SBM
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.</div>

Customer Service Representative

<div><h1 class="jobSectionHeader">Title:</h1>
Customer Service Rep<h1 class="jobSectionHeader">
Job Description:</h1>
Job Overview
The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.
Roles &amp; Responsibilities
To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.<ul><li>
Perform janitorial duties</li><li>
Perform all duties listed on the daily schedule</li><li>
Operate motorized cleaning equipment</li><li>
Maintain daily upkeep of assigned area</li><li>
Report incidents and hazardous conditions to supervisor</li><li>
Comply with safety rules, policies, and procedures</li><li>
Perform work assignments in a team with other employees</li><li>
Perform repetitive tasks</li><li>
Maintain clean work area</li><li>
Follow all protocols, company procedures, policies, and rules</li><li>
Take direction and respond to supervision</li><li>
Talk with lead, supervisor, co-workers, managers, and customers in a professional manner</li><li>
Fill in during staff shortage</li><li>
Support shift lead in completing punch-list items</li><li>
Use proper personal protective equipment</li><li>
Present a professional appearance and conduct</li><li>
Understand customer service and satisfaction</li><li>
Understand reporting systems, and of the environment</li></ul>
Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/ or Experience: No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.
Certificates, Licenses, Registrations: May be required to have a valid driver&rsquo;s license. Completed all safety and task training certification. May be required to be forklift certified.
Knowledge, Skills, and Abilities:
Bilingual a plus
Ability to read and interpret instructions, procedures, manuals, and other documents
Strong verbal and written communication skills.
Knowledge of cleaning methods and equipment and willing to share with team.
Knowledge of the upkeep and care of the cleaning equipment.
Knowledge of cleaning compounds and chemicals, and their safe, efficient use.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Physical Demands &amp; Work Environment<ul><li>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.</li><li>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li></ul> 
Compensation and Shift:
Monday-Friday 7:00AM-3:30PM 
$16.00-$17.00 per hour<h1 class="jobSectionHeader">
Benefits:</h1>
SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:
www.sbmmanagement.com/careers Careers &ndash; SBM
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.</div>

Customer Service Rep

GluCare

<div>Job Summary:
GluCare Integrated Diabetes Center is seeking a dedicated and customer-focused Customer Service Excellence Representative passionate about delivering excellent patient care and thriving in a dynamic healthcare setting, to join our team. The ideal candidate will serve as the first point of contact for patients, providing exceptional service through phone, email, and other communication channels. This role requires strong interpersonal skills, a patient-centered approach, and the ability to handle inquiries efficiently in a fast-paced healthcare environment.<h3 class="jobSectionHeader">
Key Responsibilities</h3><h3 class="jobSectionHeader">
Patient Communication</h3><ul>
<li>Respond promptly and professionally to patient inquiries via phone, email, and other communication channels.</li>
<li>Provide accurate information about clinic services, appointment availability, care protocols, and treatment options.</li>
<li>Educate patients on clinic programs, available packages, and doctor specializations to enhance their understanding of care options.</li>
</ul><h3 class="jobSectionHeader">Appointment Coordination</h3><ul>
<li>Schedule, reschedule, and confirm patient appointments in coordination with clinic operations.</li>
<li>Proactively manage cancellations and follow-ups to optimize clinic schedules and minimize no-shows.</li>
<li>Ensure efficient time slot allocation based on patient needs and doctor availability.</li>
</ul><h3 class="jobSectionHeader">
Problem Resolution</h3><ul>
<li>Address and resolve patient concerns and complaints professionally and efficiently.</li>
<li>Escalate complex issues to the appropriate department or management as needed.</li>
<li>Ensure all interactions are logged and tracked in the clinic's CRM system for follow-up and reporting.</li>
</ul><h3 class="jobSectionHeader">
Technical &amp; CRM Competency</h3><ul>
<li>Utilize the clinic&rsquo;s CRM software efficiently to manage patient records, track leads, and optimize appointment scheduling.</li>
<li>Maintain accurate and up-to-date patient records within the system, ensuring easy access to information.</li>
<li>Demonstrate technical proficiency with digital tools and software used for appointment booking, patient tracking, and follow-ups.</li>
</ul>
Administrative Support<ul>
<li>
Maintain up-to-date records in the patient management system, ensuring accuracy and completeness.</li>
<li>Assist in generating and distributing patient-related communications, including appointment reminders, follow-up notices, and service updates.</li>
</ul><h3 class="jobSectionHeader">Key Performance Metrics</h3><ul>
<li>Patient Satisfaction &amp; Retention &ndash; Ensuring high levels of service that encourage repeat visits.</li>
<li>CRM &amp; Data Accuracy &ndash; Maintaining clean, organized, and up-to-date records in the patient database.</li>
</ul>
Requirements<ul>
<li>
Proven experience (2-3years) in a patient coordination, sales, or customer service role within a healthcare or wellness setting.</li>
<li>Strong knowledge of CRM systems and appointment booking platforms.</li>
<li>Excellent communication and interpersonal skills, with the ability to build relationships with patients.</li>
<li>Knowledge of healthcare programs, insurance policies, and treatment plans is preferred.</li>
</ul>
Qualifications:<ul>
<li>
Native-level proficiency in English, (Arabic is a plus)</li>
<li>Bachelor&rsquo;s degree</li>
<li>Prior experience in customer service, preferably in a healthcare or call center environment</li>
<li>Knowledge of healthcare processes and patient care is an advantage</li></ul></div>

Customer Service Excellence Representative

Tech Solutions Pro

Customer Service Representative (CSR) &ndash; Packaging IndustryJob SummaryWe are looking for a professional and customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate will be responsible for handling customer queries efficiently through calls and emails, ensuring excellent communication and problem resolution. Candidates with prior experience in the packaging industry will be preferred.Key Responsibilities<ul><li>Respond to customer inquiries via phone calls and email in a professional and timely manner</li><li>Provide accurate information regarding products, pricing, orders, and delivery timelines</li><li>Resolve customer complaints and concerns effectively while maintaining company standards</li><li>Coordinate with production and sales teams regarding order status and requirements</li><li>Maintain proper records of customer interactions and transactions</li><li>Ensure high levels of customer satisfaction through excellent communication skills</li></ul>Requirements<ul><li>Excellent English communication skills (Written &amp; Verbal &ndash; Mandatory)</li><li>Strong call-handling and email correspondence skills</li><li>Prior experience in customer service (Packaging industry experience preferred)</li><li>Knowledge of packaging products, materials, and production process will be an advantage</li><li>Good problem-solving and interpersonal skills</li><li>Ability to work under pressure and meet deadlines</li><li>Proficient in MS Office and basic computer operations</li></ul>Preferred Qualifications<ul><li>Experience working in a Packaging Company</li><li>Understanding of custom packaging workflow and order processing</li></ul>What We Offer<ul><li>Market-competitive salary</li><li>Professional working environment</li><li>Growth opportunities</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs200,000.00 per monthWork Location: In person

Customer Service Representative (CSR)

Web Applications & Data Integration Company

Job Title: Customer Service RepresentativeLocation: College Road, Lahore Employment Type: Full-Time Shift Timing: 9:00 PM &ndash; 6:00 AM PKT (Night Shift)Position SummaryWe are looking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will act as the primary point of contact between the company and its customers, ensuring high-quality service, resolving inquiries efficiently, and maintaining strong customer satisfaction.Key Responsibilities<ul><li>Respond promptly and professionally to customer inquiries via phone, email, chat, or in person</li><li>Identify customer concerns, determine root causes, and provide appropriate solutions with follow-up</li><li>Maintain accurate and updated records in the CRM system</li><li>Process orders, applications, forms, and service requests accurately</li><li>Follow company communication standards, policies, and service guidelines</li><li>Escalate complex or unresolved issues to the relevant internal departments</li><li>Provide feedback to improve customer service processes</li><li>Handle returns and exchanges according to company policies</li><li>Maintain a courteous, empathetic, and professional attitude at all times</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in a relevant field</li><li>Prior experience in customer support or client service roles preferred</li><li>Strong verbal and written communication skills with excellent phone etiquette and active listening</li><li>Familiarity with CRM platforms is a plus</li><li>Ability to multitask, prioritize responsibilities, and manage time effectively</li><li>Strong problem-solving skills with attention to detail</li></ul>Job Type: Full-Time**Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>Are you willing to work the night shift from 9:00 PM to 6:00 AM PKT?</li></ul>Work Location: In person

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9345 customer care representative jobs NEAR_ME

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