customer care representative

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Customer Care Representative | MAF Lifestyle | Customer Care
 
 
 
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 Role Purpose: The Customer Care Representative is responsible for maximizing company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance.
 
 
 
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
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 Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager. Process all customer requests accurately and efficiently. Focus on meeting the customer&rsquo;s expectations by utilizing all resolution options,
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 Communicate pertinent information to all Contact Center associates. Communicate effectively and efficiently with all company associates and business contacts. Maintain an awareness and remain sensitive to the business demands and limitations of the Distri
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 Actively participate in regular team meetings and leadership meetings, as required. Promote a keen sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.
 </li>
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 Leads the Way &ndash; Is able to prioritize work based on urgency and impact. Is able to communicate objectives in a clear manner. Reaches out to colleagues for support as and when needed to ensure timely delivery of objectives. Takes initiative to create posit
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 Thinks Group &ndash; Understands how and where own role / work fits in the overall company. Demonstrates willingness and ability to collaborate. Actively achieves targets. Communicates well with colleagues. Listens attentively. Does not shy away from collaborate
 </li>
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 E-Commerce channel to achieve the yearly financial target. All CRM cases to be acknowledged within 24 hours, solution provided within 48 hours, resolved within 72 hours. All customers request through multiple channels are acknowledged within 1 hour.
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 Possess a complete understanding of training and communication resources relevant to the position.
 </li>
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 Participate in ongoing training regarding technology upgrades and new systems applicable to the position.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 High School Certificate
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 Retail or sales background
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 English &amp; Arabic speaker
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 Minimum 1 year of experience in Customer services
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 </ul>
 
 
 
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
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 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
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 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Customer Care Representative

Polani Global Technologies SMC-PVT Ltd

Job DescriptionWe are looking for a Customer Care Representative to join our dynamic team. The ideal candidate will be responsible for assisting customers with travel-related queries, bookings, and after-sales support. The candidate should have hands-on experience with GDS systems (Galileo and Sabre) and excellent communication skills to ensure a smooth customer experience.Responsibilities<ul><li>Handle customer inquiries via phone, email, and chat in a professional manner.</li><li>Assist customers in booking, rescheduling, and canceling travel services using GDS (Galileo and Sabre).</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Provide timely solutions and follow up to ensure customer satisfaction.</li><li>Collaborate with the operations team to ensure smooth execution of customer requests.</li></ul>Requirements<ul><li>Education: Bachelor&rsquo;s degree (minimum).</li><li>Experience: 6 months to 1 year in a customer service or travel-related role.</li><li>Technical Skills: Must have working knowledge of GDS systems (Galileo and Sabre).</li><li>Soft Skills: Excellent communication, problem-solving, and interpersonal skills.</li><li>Ability to work under pressure and handle multiple tasks efficiently.</li></ul>What We Offer<ul><li>Market competitive salary</li><li>Performance-based salary revision after the 3-month probation period</li><li>Yearly performance bonus</li><li>Medical coverage</li><li>Fuel allowance after the 3-month probation period</li><li>Paid leaves</li></ul>LocationShahrah-e-Faisal, KarachiJob Type: Full-timeWork Location: In person

HamBOLDS Private Limited

About the Company:HamBOLDS Pvt Ltd is a fast-growing company in the skincare, haircare, and personal care space. Backed by over 30 years of legacy through our parent company Sun Chem India, we build innovative and high-performing D2C brands like: www.epitight.in , www.cozitis.com , www.buyniconi.comThe Customer Service Executive will be responsible for managing customer inquiries, providing support through various communication channels, ensuring customer satisfaction, handling customer complaints, and working closely with other team members to provide excellent customer service. The role will also involve maintaining customer records, providing updates on services and products, and ensuring timely and efficient resolution of customer issues.Key Responsibilities:<ul><li>Respond to customer queries via WhatsApp, email, and phone</li><li>Maintain CRM database and manage follow-ups</li><li>Assist in resolving post-sale issues or concerns</li><li>Collect and report customer feedback</li><li>Build and maintain strong customer relationships</li><li>Support the sales team with lead tracking and conversions</li><li>Share product information, offers, and updates with customers</li><li>Coordinate with logistics for smooth order processing</li><li>Identify upselling/cross-selling opportunities</li><li>Assist in preparing reports and tracking sales metrics</li></ul>Skills &amp; Requirements:<ul><li>Excellent communication skills (spoken &amp; written)</li><li>Customer-focused mindset with a professional approach</li><li>Basic knowledge of CRM tools (training provided)</li><li>Strong multitasking and coordination skills</li><li>Interest in beauty and personal care products is a plus</li></ul>Type: Full-time | Freshers &amp; Experienced candidates welcomeJob Types: Full-time, Permanent, FresherPay: &#8377;10,000.00 - &#8377;25,000.00 per monthBenefits:<ul><li>Flexible schedule</li></ul>Ability to commute/relocate:<ul><li>Goregaon, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your current CTC?</li><li>What is your salary expectation?</li></ul>Experience:<ul><li>Customer service: 1 year (Required)</li></ul>Location:<ul><li>Goregaon, Mumbai, Maharashtra (Required)</li></ul>Work Location: In person

Falaknaz Group

Job Description:Key Responsibilities:<ul><li>Respond to client inquiries about properties, services, and processes.</li><li>Resolve complaints and provide solutions to enhance customer satisfaction.</li><li>Follow up with clients to maintain relationships and ensure satisfaction.</li><li>Assist with property viewings, leasing, and sales support.</li><li>Maintain records of client interactions in CRM systems.</li><li>Work with sales and marketing teams to meet client needs.</li><li>Provide post-sale support, including maintenance or contract queries.</li></ul>Qualifications and Skills:<ul><li>Education: Bachelor&rsquo;s degree.</li><li>Experience: Previous customer service experience in real estate is a plus.</li><li>Skills: Excellent communication, problem-solving, and organizational skills.</li></ul>LOCATION: OPPOSITE TO MALIR CANTT MAIN JINNAH AVENUE ROAD KARACHI.Job Type: Full-timeJob Type: Full-timePay: Rs40,000.00 - Rs55,000.00 per monthWork Location: In person

Quest Diagnostics

<div>Customer Care Representative I - Lenexa, KS - Monday-Friday 9:00AM-6:30PM

Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.

Pay Range: $17.25+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information: 
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects &ndash; physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
<ul>
<li>Day 1 Medical, supplemental health, dental &amp; vision for FT employees who work 30+ hours</li>
<li>Best-in-class well-being programs</li>
<li>Annual, no-cost health assessment program Blueprint for Wellness&reg;</li>
<li>healthyMINDS mental health program</li>
<li>Vacation and Health/Flex Time</li>
<li>6 Holidays plus 1 &quot;MyDay&quot; off</li>
<li>FinFit financial coaching and services</li>
<li>401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service</li>
<li>Employee stock purchase plan</li>
<li>Life and disability insurance, plus buy-up option</li>
<li>Flexible Spending Accounts</li>
<li>Annual incentive plans</li>
<li>Matching gifts program</li>
<li>Education assistance through MyQuest for Education</li>
<li>Career advancement opportunities</li>
<li>and so much more!</li>
</ul><div><div><div><div>Quest Diagnostics honors our service members and encourages veterans to apply. 
 
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. 
 
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.</div>
</div> 
</div></div><ul><li>Supports assigned client group(s) performing routine complexity health related customer excellence activities.</li>
<li>Typically makes routine outbound, health related customer calls following set scripts, procedures.</li>
<li>Maintains complete customer/patient confidentiality for all health, personal and other customer information.</li>
<li>Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.</li>
<li>Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.</li>
<li>Supports all client group(s) based on business needs.</li>
</ul>
Required Work Experience:
<ul>
<li>1-year related customer service excellence experience.</li>
</ul>
Preferred Work Experience:
<ul>
<li>Health care and laboratory related experience.</li>
<li>Experience delivering customer service excellence and achieving productivity/accuracy/quality standards.</li>
</ul>
Physical and Mental Requirements:
<ul>
<li>Consistent exceptional customer service, accuracy and quality focus required.</li>
</ul>
Knowledge and Competencies:

Align to Quest Culture &amp; How We Work:
<ul>
<li>CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost.</li>
<li>CARE - We show each person they matter.</li>
<li>COLLABORATION - We commit teamwork - inside and outside of Quest.</li>
<li>CONTINUOUS IMPROVEMENT - We challenge ourselves to make each day better than the last.</li>
<li>CURIOUSITY - We ask vital questions in search of richer answers.</li>
<li>FOUNDATIONAL REQUIREMENTS: Good performance &amp; productivity, good attendance, good conduct, good teamwork.</li>
</ul>
Skills:
<ul>
<li>Prefer good digital skills computer (Outlook &amp; Excel), phone systems, chat, automation, and AI.</li>
<li>Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.</li>
</ul>
45804</div>

Customer Care Representative I

Jeeves Dry Cleaners

We are looking forward for a patient and professional Sales cum customer care representative to join our team in Damac Hills 1 branch.Responsibilities:<ul><li>Call and communicate with customers</li><li>Build and maintain customer relationships and sales</li><li>Resolve issues and calm down unhappy customers</li><li>Manage social media &amp; assist with advertising</li><li>Coordinate with drivers and handle delivery and pick up schedules</li><li>Stay positive and absorb pressure under stress</li></ul>Requirements:<ul><li>Excellent communication in English (Arabic is a plus)</li><li>Strong customer service &amp; problem-solving skills</li><li>Social media awareness and organizational ability</li></ul>Job Type: Full-timePay: AED1,500.00 - AED2,500.00 per month

Customer Service Representative/Sales

Robust Hoses LLC

Job Opening: Customer Service Representative (Female ONLY)Location: Umm Al Quwain, UAEDescription: We are looking for a dedicated Customer Service Representative (CSR) with a strong background in Customer service / Sales. Knowledge of hydraulic and industrial hoses and fittings is a plus. Candidates must be willing to relocate to Umm Al Quwain.Responsibilities:<ul><li>Handle customer inquiries and provide support</li><li>Coordinate with customers to ensure timely delivery</li><li>Maintain accurate records of transactions and shipments</li><li>Resolve any issues related to customer service/sales</li></ul>Requirements:<ul><li>Experience in customer service, sales and logistics</li><li>Strong customer service skills</li><li>Knowledge of hydraulic and industrial hoses and fittings is advantageous</li><li>Excellent communication and organizational skills</li><li>Willingness to relocate to Umm Al Quwain</li></ul>How to Apply: If you meet the above requirements and are ready to join our team, please submit your CV to HR@robusthoses.com.Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per monthExperience:<ul><li>customer service: 3 years (Required)</li></ul>

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