customer care specialist

Biztekapps

About BiztekBiztek is a printing, packaging, and manufacturing company serving clients in the US market. We are not a call center, we are a manufacturing driven business offering longterm career growth, stability and professional development in international sales and client success.Job OverviewWe are looking for a Customer Success Agent who will directly deal with US based clients, manage ongoing customer relationships and support sales activities. The role involves handling company provided clients as well as developing and managing personal client portfolios over time.Biztek offers complete 3 months of structured training, after which the candidate will be capable of generating leads and closing sales under the mentorship of the Floor Manager and Head of Department.This role is ideal for freshers and undergraduates who want to start their career in the US market within a professional manufacturing environment.Key Responsibilities<ul><li>Communicate with US based clients via email, chat and calls.</li><li>Manage and maintain long term relationships with company clients.</li><li>Understand client requirements related to printing and packaging products.</li><li>Assist in sales, quotations, follow ups and order processing.</li><li>Generate and manage personal leads after completing training.</li><li>Ensure customer satisfaction and timely coordination with internal teams.</li><li>Maintain records of client interactions and sales activities.</li><li>Meet monthly performance and client success targets.</li></ul>Training &amp; Growth<ul><li>3 months of complete training provided by Biztek.</li><li>Hands on mentorship from Floor Manager and Head of Department.</li><li>Training includes product knowledge, US market communication, sales techniques and CRM usage.</li><li>Clear career growth path in sales, account management and customer success.</li></ul>Eligibility &amp; Requirements<ul><li>Freshers and undergraduates are highly encouraged to apply.</li><li>Strong English communication skills (verbal &amp; written).</li><li>Willingness to work in the US night shift.</li><li>Basic computer skills and eagerness to learn.</li><li>Confident, professional and customer focused attitude.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Would you be able to work onsite for the night shift? </li></ul>Work Location: In person

Customer Care Specialist (US Market)

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
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 O Levels/Matriculation or above
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 Excellent Written and Verbal English communication
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
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 Banking Experience preferred
 
 
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 </ul>
 
 Responsibilities
 
 
 
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 Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
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 Assist customers with their items purchased through ecommerce website
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 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
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 Providing alternatives to products/items, which are not available on the ecommerce website
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 Follow standard processes and procedures when it comes to providing the resolution
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 Staying up to date with latest updates on system information, process changes and future updates
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 </ul>
</div>

Customer Services Specialist

Mindbridge

<div>
 
 
 Who We Are
 
 
 
 We are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country's industry leader. At Mind Bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have led to a continuous and growing engagement with industry-leading enterprises across the globe.
 
 
 
 
 
 
 The Job
 
 
 
 As Customer Experience Specialist you will act as a liaison, provide product/services information, answer questions on chat or email, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
 
 
 
 
 
 
 Get Hired Faster &ndash; Walk-In Interviews Open Now!
 
 
 
 Looking to kickstart your career without the wait? We&rsquo;ve got you covered!
 
 
 For the
 
 quickest response
 
 and a
 
 fast-track hiring process
 
 , visit our office for
 
 walk-in interviews
 
 . Just bring your:
 
 <ul>
 <li>
 
 Original CNIC
 
 </li>
 <li>
 
 Updated CV
 
 </li>
 </ul>
 
 ⏰
 
 When:
 
 Monday to Saturday, 11:00 AM - 6:00 PM
 
 
 📍
 
 Where:
 
 Mindbridge Center, 7 Kashmir Road, Opposite LDA Plaza, Lahore.
 
 
 Don&rsquo;t miss this chance to secure your dream job quickly! Walk in and walk out with an offer!
 
 
 
 
 
 
 What we offer:
 
 
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 Highest salary package for Non-Voice Customer Support: up to
 
 PKR 150,000
 
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 No sales or monthly targets
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 Medical Insurance
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 Leave Encashment
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 On job training
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 State-of-the-art infrastructure
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 Annual Increment
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 Employee engagement &amp; appreciation programs
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 </ul>
 
 
 
 
 
 Responsibilities:
 
 
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 Manage incoming chats/emails
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 Identify and assess customers&rsquo; needs to achieve satisfaction
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 Build sustainable relationships and trust with customer accounts through open and interactive communication
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 Provide accurate, valid and complete information by using the right methods/tools
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 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
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 Follow communication procedures, guidelines and policies
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 Take the extra mile to engage customers
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 </ul>
 
 
 
 
 
 Qualifications
 
 
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 A-Levels/Intermediate
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 Natural instinct to empathize with users
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 Excellent verbal and written communication skills
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 Native or bilingual spoken and written English skills
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 Detail-oriented
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 </ul>
 
 
 
 
 
 We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.
 
 
 
 
</div>

Customer Experience Specialist (Non Voice)

SoftSquare

<div>
 
 Job Description
 
 
 
 We are seeking a Customer Support &amp; Dispatch Specialist assist customers with inquiries, resolve issues, and ensure a positive experience. Strong communication, problem-solving skills, and a customer-centric mindset are essential.
 
 
 
 Qualification:
 
 Diploma or Bachelor&rsquo;s Degree
 
 
 
 Experience:
 
 1-2 years
 
 
 
 Responsibilities
 
 
 
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 Respond to customer inquiries via phone, email, chat, or social media in a professional and friendly manner.
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 Provide timely and accurate information regarding products, services, and policies.
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 Troubleshoot and resolve customer issues or escalate to the appropriate department when necessary.
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 Document customer interactions in the CRM system and track follow-up actions.
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 Identify and suggest improvements to processes to enhance the customer experience.
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 Collaborate with other team members and departments to ensure a smooth customer experience.
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 Stay updated on product and service updates to provide accurate support.
 
 
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 </ul>
 
 Requirements
 
 
 
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 Diploma or Associate&rsquo;s or Bachelor Degree
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 1-2 years of customer service experience
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 Proficiency in CRM systems
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 Strong communication skills (verbal and written)
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 Ability to resolve customer issues
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 Excellent problem-solving and multitasking abilities
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 Familiarity with customer support software and ticketing systems
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 Positive customer-focused attitude
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 Ability to work independently and as part of a team
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 Maintain professionalism in high-pressure situations
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 </ul>
</div>

Customer Support & Dispatch Specialist

Novel Energy Solutions

<div>
 Job Type
 
 
 Full-time
 
 
 
 Description
 
 
 
 
 Summary
 
 
 
 The remote Customer Collections Specialist is responsible for managing and overseeing the collection of outstanding customer payments. This role involves working closely with customers to resolve payment issues, ensuring timely collection of receivables, and maintaining positive customer relationships. The goal is to minimize bad debt and improve cash flow while providing excellent customer service.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Manage Customer Accounts: Monitor and manage customer accounts to ensure timely payment of invoices. Identify and address any issues or discrepancies in billing.
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 Collections Activities: Conduct outbound calls, send emails, and follow up with customers to collect outstanding payments. Utilize various communication methods to reach customers and resolve payment issues.
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 Customer Interaction: Serve as the primary point of contact for customers regarding payment inquiries. Provide courteous and professional assistance to customers, addressing their concerns and resolving any disputes.
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 Payment Plans: Negotiate and establish payment plans with customers who are experiencing financial difficulties. Ensure that payment plans are feasible and adhered to.
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 Documentation: Maintain accurate records of all collection activities, including customer interactions, payment agreements, and follow-up actions. Update customer accounts and ensure all information is current.
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 Reporting: Generate regular reports on collection activities, outstanding receivables, and payment status. Provide insights and recommendations to management for improving collection processes.
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 Collaboration: Work closely with the finance and accounting teams to reconcile accounts and ensure accurate billing. Collaborate with other departments to address customer issues and improve overall customer satisfaction.
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 Compliance: Ensure compliance with company policies and legal regulations related to collections. Stay updated on industry best practices and changes in regulations.
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 Other duties as assigned
 
 
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 </ul>
 
 Requirements
 
 
 
 
 Work Environment
 
 
 
 This job generally operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.?The employee is occasionally exposed to a variety of extreme conditions at job sites. The noise level in the work environment and job sites can be loud.?
 
 
 
 Physical Demands
 
 
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
 
 
 <ul>
 <li>
 While performing the duties of this role, the employee is regularly required to sit for extended periods, communicate effectively, and actively listen. Frequent use of hands and fingers is necessary for handling, feeling, and operating technical equipment.
 
 
 </li>
 </ul>
 
 Position Type/Expected Hours of Work
 
 
 
 This position occasionally requires long hours and occasional weekend work.
 
 
 
 Travel
 
 
 
 No travel is required for this position.
 
 
 
 Key Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree, preferably in business or communications
 </li>
 <li>
 3-5 years of experience managing a customer/client services, experience or success team
 </li>
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 Demonstrated ability to resolve customer issues
 </li>
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 Proficiency in MS Office Suite
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 Experience in data management systems, such as Hansen or similar
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 Experience with CRM, such as HubSpot or similar
 </li>
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 Strong attention to detail
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 Exhibited capability of building and maintaining relationships
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 Demonstrates understanding of the nuances of communication and interpersonal relationships
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 Flexibility and adaptability to changing requirements
 
 
 </li>
 </ul>
 
 Desired Qualifications
 
 
 
 <ul>
 <li>
 1-2 years of experience in billing or service in the energy industry
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 <li>
 Experience in renewable energy
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 <li>
 Experience with Procore or similar construction management software
 
 
 </li>
 </ul>
 
 Novel Energy Solutions is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender
 
 
 identity
 
 
 or Veteran status.
 
 
 
</div>

Customer Collections Specialist

Tracking World Pvt Ltd

We are hiring a Customer Service Representative to handle customer calls, messages, and emails. Freshers are encouraged to apply. Training will be provided.Responsibilities:<ul><li>Respond to customer calls, messages, and emails</li><li>Understand customer issues and provide solutions</li><li>Update customer information in the system</li><li>Share basic information about company services/products</li><li>Forward issues to the relevant team when needed</li></ul>Requirements:<ul><li>Freshers can apply</li><li>Good communication skills</li><li>Basic computer knowledge</li><li>Positive attitude and patience</li><li>Quick learner</li></ul>Benefits:<ul><li>Training provided</li><li>Friendly work environment</li><li>Growth opportunities</li></ul>Job Types: Full-time, FresherWork Location: In person

Customer Support Representative

AV Private Limited

Job post summaryDate posted: December 8, 2025Pay: 50,000.00 (PKR) - 80,000.00 (PKR) per monthJob description:Position Overview: We are looking for a Customer Support Representative who will serve as the primary point of contact for customers, ensuring timely and accurate responses to inquiries. The ideal candidate should have strong communication skills, a customer-focused mindset, and the ability to handle customer concerns with patience and professionalism.Key Responsibilities:<ul><li>Respond to customer queries via phone, email, chat, or social media.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Resolve customer issues efficiently and escalate complex cases to the relevant department.</li><li>Maintain customer records by updating information in the system.</li><li>Ensure a high level of customer satisfaction through effective communication and follow-ups.</li><li>Process orders, refunds, account updates, and service requests.</li><li>Meet performance targets including response time, quality standards, and customer satisfaction ratings.</li><li>Collaborate with the team to improve processes and enhance the customer experience.</li></ul>Requirements:<ul><li>Minimum education: Intermediate or Bachelor&rsquo;s degree preferred.</li><li>Prior experience in customer support (voice or non-voice) is a plus.</li><li>Strong verbal and written communication skills.</li><li>Good problem-solving and active listening abilities.</li><li>Ability to multitask and work in a fast-paced environment.</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Support Representative (UK based)

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