customer care specialist

L'AGENCE

<div>
 
 
 Job Summary
 
 
 
 As a Customer Care Specialist, you will be the voice of our brand and a trusted advisor to our clients. This role goes beyond service&mdash;it&rsquo;s about creating personalized, memorable experiences that inspire loyalty, drive sales, and strengthen the relationship between our customers and our brand. By anticipating client needs, offering thoughtful solutions, and upholding the highest standards of luxury service, you will play a key role in fostering long-term growth and customer satisfaction.
 
 
 
 
 
 This is a hybrid role, requiring in-office presence at our Bell, California office 3 days per week and remote flexibility for the remaining days.
 
 
 
 
 
 
 Examples of Essential Duties and Responsibilities
 
 
 
 &bull; Serve as the primary point of contact for customers via email, phone, chat, and social media, delivering
 
 
 proactive, solution-oriented support.
 
 
 &bull; Develop deep expertise in our product collections to confidently recommend styles, assist with fit, and
 
 
 provide guidance that drives sales and reduces returns.
 
 
 &bull; Accurately process customer orders, returns, and exchanges while ensuring seamless, timely resolutions.
 
 
 &bull; Consistently exceed service expectations by striving to maintain a Customer Satisfaction Score of 4.85 or
 
 
 higher.
 
 
 &bull; Document customer feedback and interactions in Gorgias to identify trends, influence product
 
 
 development, and improve processes.
 
 
 &bull; Collaborate across departments&mdash;such as Warehouse, Product, and E-commerce&mdash;to ensure flawless
 
 
 customer experiences and resolve order-related concerns.
 
 
 &bull; Uphold our brand values with every interaction, ensuring each touchpoint reflects the standard of
 
 
 excellence expected in luxury retail.
 
 
 &bull; Contribute to continuous improvement by identifying opportunities to enhance workflows, service
 
 
 standards, and client engagement.
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Previous customer service experience in luxury retail, fashion, or e-commerce strongly preferred.
 
 
 &bull; Exceptional written and verbal communication skills with a professional, customer-first approach.
 
 
 &bull; Ability to multitask, prioritize, and maintain attention to detail in a fast-paced environment.
 
 
 &bull; Proficiency with customer service and e-commerce platforms such as Shopify, Gorgias, Loop, Rise, Full
 
 
 Circle, or similar tools.
 
 
 &bull; Strong problem-solving skills with a proactive mindset and ability to resolve complex or escalated
 
 
 situations.
 
 
 &bull; Collaborative team player eager to support colleagues and contribute to a culture of excellence.
 
 
 
 
 
 
 Physical Requirements:
 
 
 
 &bull; This position is an office position that requires frequent use of a computer, mouse and keyboard.
 
 
 &bull; Frequent sitting.
 
 
 &bull; Occasional standing, bending, stooping.
 
</div>

Customer Care Specialist

L'Oréal

A Day in the Life
 
As a Customer Care Specialist in our Cairo-based Supply Chain team, you will be the central point of contact for our internal partners and external suppliers, ensuring a seamless and efficient order-to-cash process. You will play a crucial role in upholding our standard of service and driving operational excellence.
 
In this role, you will: 
<ul>
<li>Manage the Order-to-Cash Cycle: Oversee the entire process from order entry to final delivery, ensuring accuracy and timeliness to meet our business needs.</li>
<li>Be a Key Collaborator: Act as the primary liaison between internal teams, such as Sales and Finance, and our external suppliers to foster strong, productive relationships and ensure smooth operations.</li>
<li>Solve Problems Proactively: Identify, investigate, and resolve any issues related to orders, deliveries, or invoicing, implementing effective solutions to prevent reoccurrence.</li>
<li>Drive Process Improvement: Analyze current customer care workflows and contribute to projects aimed at enhancing efficiency, service quality, and stakeholder satisfaction.</li>
</ul>
We Are Looking For
 
We are seeking a detail-oriented and collaborative individual with a knack for building relationships and a drive for operational excellence. Your ability to navigate complex processes and communicate effectively will be key to your success.
 
You're a great match if you have: 
<ul>
<li>A degree in Business, Supply Chain, Engineering, or a related field.</li>
<li>Excellent Stakeholder Management skills to build and maintain strong partnerships.</li>
<li>A commitment to Operational Excellence and ensuring smooth supply chain flows.</li>
<li>A strong sense of Customer Centricity in all your interactions.</li>
<li>Proven Problem-Solving abilities to address challenges effectively.</li>
<li>Effective Communication skills, with fluency in English.</li>
</ul>
What’s In It For You
 
<ul>
<li>A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)</li>
<li>Real responsibility from day 1, there’s no sitting on the sidelines at L’Oréal.</li>
<li>An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!</li>
<li>A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make concrete difference.</li>
</ul>
Who We Are
 
Join us at L’Oréal, the world's #1 beauty company present in over 150 markets. For over a century, we have been transforming; fueled by data, tech, innovation, and science. Together, we tackle big challenges while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.
 
Our daring Operations team of thousands of exceptional minds don’t just work on complex challenges; They help create sustainable and inclusive beauty alongside our partners by crafting, innovating, sourcing, producing, and delivering millions of products and services that touch every corner of the globe.
 
We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.

Hillpointe

<div>
 
 
 WHY HILLPOINTE?
 
 
 Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMHC's list of Builders and Developers, our team ensures best-in-class execution.
 
 
 
 
 Built on its long and proven track record of real estate development, the firm&rsquo;s investment approach is centered around its in-house general contracting expertise, enabling direct control of cost and delivery timeframe. For each project, Hillpointe directly controls land acquisition, land development, construction, procurement of building materials, asset management, and capital markets. This is more than just a job - it's a career-defining opportunity! At Hillpointe, you'll be part of a dynamic, innovative team that has tangible impacts on day-to-day operations and contributes directly to overall success.
 
 
 
 
 
 &nbsp;
 
 
 
 
 Customer Care Specialist Level 3
 
 
 
 
 &nbsp;
 
 
 The Customer Care Specialist Level 3 position will perform all duties including handling inbound prospect calls, scheduling tours, conducting virtual tours, outbound follow-ups, reputation management response, etc. This role supports with resident customer service calls, and application facilitation. This role is central to converting prospects into residents and maintaining ongoing resident satisfaction through proactive and reactive support.
 
 
 &nbsp;
 
 
 
 ESSENTIAL RESPONSIBILITIES
 
 
 <ul>
 <li>
 Respond promptly to inquiries, providing personalized assistance and converting leads into scheduled or virtual tours.
 </li>
 <li>
 Accurately record and update prospect information, notes, and follow-ups to support seamless communication with the onsite leasing teams.
 </li>
 <li>
 Route calls to the appropriate team, handle light service requests, and assist with prospective resident inquiries.
 </li>
 <li>
 Support prospectives residents through the application process including documents, resolving issues, and coordinating with property teams.
 </li>
 <li>
 Address escalated issues professionally and refer complex cases to management when needed.
 </li>
 <li>
 Share insights to enhance processes, scripts, and training based on front-line experience.
 </li>
 <li>
 Communicate regularly with leaders, share property updates, and assist with mentoring National Leasing Specialists.
 </li>
 <li>
 Take on additional tasks and projects needed to support team and property success.
 </li>
 </ul>
 
 
 QUALIFICATIONS &amp; ABILITIES
 
 
 <ul>
 <li>
 Experience in a call center, property management, or customer service environment
 </li>
 <li>
 Weekend availability required, including Sunday&nbsp;
 </li>
 <li>
 Strong proficiency in CRM systems
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 High attention to detail and accuracy
 </li>
 <li>
 Ability to multitask, prioritize, and manage time across high volumes of requests
 </li>
 <li>
 Comfort in using phone, SMS, email, chat/messaging platforms
 </li>
 <li>
 Empathetic, patient, and customer-centric mindset with the ability to deescalate
 </li>
 <li>
 Exceptional problem-solving abilities
 </li>
 <li>
 Comfortable tracking metrics, identifying trends, proposing improvements
 </li>
 </ul>
 
 &nbsp;
 
</div>

Customer Care Specialist, Level 3

NTT DATA

Req ID: 356458
 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
 
We are currently seeking a BPO Customer Care Specialist to join our team.
 
The Team Lead ensures that the "gears" of the department turn smoothly, providing immediate technical guidance on complex Variable transactions, market-timing issues, and regulatory nuances. You will report directly to the BPO Manager and act as a bridge between frontline specialists and management.
 
**Must Live in Continental United States**
 
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
 
Pay for this role is $83,000 salary
 
Basic Qualifications: 
<ul>
<li>3 years of customer service experience, preferably in financial services or a BPO environment.</li>
<li>2 Years MS Office Suite Experience including report writing and presenting.</li>
<li>Active FINRA Series 6 and Series 63 licenses (must be current and in good standing).</li>
<li>High school diploma or GED Required.</li>
<li>3 Years knowledge of Life insurance and Annuity policies</li>
</ul>
Responsibilities: 
<ul>
<li>Serve as the Primary Subject Matter Expert (SME) for 10–15 Variable Specialists, answering real-time questions regarding policy provisions, fund allocations, and tax reporting.</li>
<li>Conduct "side-by-side" training and peer reviews to help specialists sharpen their technical skills and reduce processing errors.</li>
<li>Monitor real-time queues to ensure equitable distribution of work and prevent bottlenecks.</li>
<li>Identify and escalate high-risk transactions to the Manager before they breach SLA (Service Level Agreement) and SEC/FINRA regulations.</li>
<li>Handle initial-tier escalations from financial professionals and policyholders, utilizing superior de-escalation skills to resolve issues before they require executive intervention.</li>
<li>5 years in Variable Life Insurance or Variable Annuity operations. Previous experience as a "Senior Specialist" or "Lead" is highly preferred.</li>
<li>Manage projects with oversight from their supervisor.</li>
<li>Establishes solid working relationships with clients and internal departments to resolve escalated issues.</li>
<li>Active FINRA Series 6 and Series 63 licenses (must be current and in good standing).</li>
<li>Strong understanding of investment account servicing and mutual fund or annuity products.</li>
<li>Excellent communication skills (verbal and written).</li>
<li>Ability to navigate multiple systems and manage time effectively.</li>
<li>High attention to detail with a commitment to compliance and accuracy.</li>
<li>Provide high-quality customer care through phone, email, and chat channels.</li>
<li>Assist clients with inquiries related to investment accounts, transactions, and financial products.</li>
<li>Ensure all communication follows FINRA, SEC, and internal compliance policies.</li>
<li>Process account updates, documentation requests, and service transactions accurately and efficiently.</li>
<li>Research and resolve customer issues promptly while maintaining a positive customer experience.</li>
<li>Collaborate with internal teams to escalate complex issues as needed.</li>
<li>Maintain detailed records of all customer interactions in the CRM system.</li>
</ul>
New hires must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process.
 
Remote Working and Technology Requirements
 
To work Hybrid remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
 
Technology
 <ul>
<li>NTT DATA will provide a computer and headset for remote work.</li>
<li>Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.</li>
<li>Failure to return equipment may result in collection actions and/or other consequences.</li>
<li>Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.</li>
<li>A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location.</li>
</ul>
Technical Performance and Issue Tracking
 <ul>
<li>Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.</li>
<li>Hybrid Remote employees must adhere to all technical support procedures and protocols.</li>
<li>Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.</li>
</ul>
Remote Workspace
 
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
 <ul>
<li>Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.</li>
<li>The workspace must be a permanent, unencumbered location used daily for work.</li>
<li>Employees must work with minimal distractions that do not interfere with business operations or service delivery.</li>
<li>Ideally, the workspace is isolated from other household members and used exclusively for job duties.</li>
<li>Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.</li>
<li>Employees must work from the same location consistently unless prior approval is obtained.</li>
<li>If a change in work location is necessary:</li>
<li>The new location must meet all Remote Workspace and Technology Requirements.</li>
<li>Notification to NTT DATA Management is required before relocating</li>
</ul>
About NTT DATA
 
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
 
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

BPO Customer Care Specialist

Saia LTL Freight

<div>Shift: Noon - 830pm M-F 
Ready To Go Further?
Saia is a different kind of logistics and transportation company. We do things the right way. You&lsquo;ll see it in our commitment to our people, customers, and community. You&lsquo;ll feel it in the support you get on day one &ndash; from leadership and from your team. A job with Saia is packed with opportunity &ndash; from learning new skills and advancing to competitive compensation and great benefits. It's all here and it&rsquo;s exactly what going further is all about. 
Position Summary
Provides support to customers and terminal operations by managing communications and coordinating service activities. Delivers accurate documentation and timely assistance to strengthen customer relationships and improve operational efficiency.
Major Tasks and Responsibilities<ul><li>
Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.</li><li>
Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.</li><li>
Confirms delivery availability with dispatch and addresses scheduling conflicts.</li><li>
Prepares and reviews dispatch paperwork for accuracy and completeness.</li><li>
Supports billing and data entry while maintaining accurate terminal records.</li><li>
Conducts driver check-ins to verify delivery performance and address service issues.</li><li>
Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.</li><li>
Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.</li></ul>
Minimum Qualifications<ul><li>
Must be at least 18 years of age.</li><li>
High school diploma or GED.</li><li>
Authorized to work in the United States.</li><li>
Read, write, communicate and comprehend the English language in order to perform the various tasks of the job, including but not limited to: converse with co-workers and members of the general public, including customers; understand oral and written instructions as well as governmental regulations; respond to questions and inquiries from management and government representatives; and accurately complete various documents, reports and records required of the position.</li></ul>
Preferred Qualifications<ul><li>
2+ years of transportation, customer service, or related experience.</li><li>
Working knowledge of Microsoft Office.</li></ul>
Work Conditions and Physical Demands
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Works primarily in a terminal office environment with frequent computer and phone use.</li><li>
Sits for extended periods while performing data entry and administrative tasks.</li><li>
Walks through warehouse and dock areas as needed, with exposure to noise, dust, and varying temperatures.</li><li>
Communicates regularly with drivers, coworkers, and customers in person, by phone, and electronically.</li><li>
Occasionally lifts or carries office supplies or small packages up to 20 pounds.</li><li>
May be required to wear safety gear such as high-visibility vests, hearing protection, or safety footwear in operational areas.</li><li>
Work hours may extend beyond the standard schedule during peak periods or to resolve service issues.</li></ul> 
Pay Rate: $22.40 - $27.30 per hour, based on experience 
Benefits
At Saia, your success is our success! That&rsquo;s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won&rsquo;t go unnoticed. 
Make Your Move
At Saia, our people are the reason we&rsquo;ve been successful for over a century in the industry. Together, we&rsquo;ve created a positive culture that&rsquo;s driven by our core values &ndash; like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we&rsquo;re always looking for more collaborative and motivated individuals to join our team. So, if you&rsquo;re ready to put your career on a solid path, let&rsquo;s go further.
Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div>

Amplity

<div>
 Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.
 
 
 We are currently seeking passionate, highly motivated, experienced individuals with a demonstrated track record of success in the contact center environment. Our client&rsquo;s Contact Center supports inbound Healthcare Service programs across a multitude of marketing campaigns, disease states, and projects. This Contact Center provides customer service support to inbound inquiries across several channels to include telephone, email, postal mail, fax, and chat.
 
 
 
 Customer Care Specialist
 
 
 
 Customer Care handles inbound, unsolicited customer calls from Consumer and Healthcare Professionals for inquiries such as product questions, adverse events, sample requests, etc. The Customer Care Specialist is responsible for handling inbound customer inquiries, including identification and processing of Adverse Events and Technical Complaints.
 
 
 
 Remote Position
 
 
 
 
 Essential duties and responsibilities include but are not limited to the following:
 
 
 
 <ul>
 <li>
 Provides customer service support in handling all patient inquiries through phone, email, direct mail and other channels
 </li>
 <li>
 Maintain excellent quality standards, adhere to approved materials and guidelines
 </li>
 <li>
 Accurately collect information required by individual programs and correctly capture in specific program databases
 </li>
 <li>
 Answer product questions from customers according to company policy utilizing approved FAQs and discussion guides
 </li>
 <li>
 Exhibit effective communication and tele-management skills. Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed
 </li>
 <li>
 Effective identification and processing of potential Adverse Events and Technical Complaints in accordance with our Client&rsquo;s Working Practice Documents (WPDs)
 </li>
 <li>
 Demonstrate adherence to all Privacy/Security procedures as outlined in applicable WPDs
 </li>
 <li>
 Adhere to all company policies and Standard Operating and Working Procedures
 </li>
 <li>
 Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed
 </li>
 <li>
 Identifying and triaging customer escalations through resolution, including collaboration with other functions to ensure compliant solution
 
 
 </li>
 </ul>
 
 Requirements For The Position
 
 
 
 <ul>
 <li>
 BA/BS degree or relevant work experience
 </li>
 <li>
 Customer service-related experience
 </li>
 <li>
 Expert level typist
 
 
 </li>
 </ul>
 
 Employees can expect to be paid a salary of approximately $38K- $40K.
 
 
 
 
 Credentialing Requirements
 
 
 
 As a representative of a pharmaceutical company, you may be required to submit and maintain credentials, such as training, vaccinations, and other job-related documentation to gain access to hospitals or healthcare providers.  It is the Company&rsquo;s expectation that you comply with the requirements outlined by the facilities on your call plans.
 
 
 Additionally, certain geographic jurisdictions or hospital systems have requirements to apply for and obtain a representative license. At this time, representatives working in the District of Columbia, City of Chicago, State of Nevada, State of Oregon, or those associated with Jackson Memorial Health in Miami-Dade County Florida may be required to obtain specific licenses. This list may be subject to change, including the potential for additions or modifications. In the event of any significant changes, you will be notified accordingly.
 
 
 
 EPIIC Values
 
 
 
 All positions at Amplity have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards.
 
 
 Excellence: We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude.
 
 
 Passion: We love what we do. Our energy inspires, engages, and motivates others.
 
 
 Innovation: Our ideas set us apart. We are curious and bold and challenge traditional ways of working.
 
 
 Integrity: We are open, honest, and transparent. We do the right thing with courage and understanding.
 
 
 Collaboration: We are better together. We actively seek the participation of others to achieve greater outcomes.
 
 
 
 About Us
 
 
 
 Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80&rsquo;s as Physician Detailing Inc., or in the 00&rsquo;s as part of Publicis Health , the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years.
 
 
 Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision &mdash; across all business shapes, sizes + specialties.
 
 
 We are on a mission to improve patient outcomes through executional excellence &mdash; enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.
 
 
 
 Our Diversity Policy
 
 
 
 We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.
</div>

Customer Care Specialist - EST

Cloud Security Alliance

Job Overview
 
The Cloud Security Alliance (CSA) is the world’s leading organization dedicated to defining and raising awareness of best practices to help ensure a secure cloud computing environment. CSA harnesses the subject matter expertise of industry practitioners, associations, governments, and its corporate and individual members to offer cloud security-specific research, education, training, certification, events, and products. CSA’s activities, knowledge, and extensive network benefit the entire community impacted by the cloud — from providers and customers to governments, entrepreneurs, and the assurance industry — and provide a forum through which different parties can work together to create and maintain a trusted cloud ecosystem.
 
The Cloud Security Alliance is seeking a Customer Care Specialist for a part-time position that covers weekends and some weekday coverage.
 
This position will support a wide range of customers, members, volunteers, and internal staff through (primarily) a helpdesk support platform. Tasks include direct ticket management and issue resolution via Zendesk, crafting and maintaining articles and FAQs in a static help-center environment, and constantly learning about CSA’s many products, departments, and research initiatives. Work will be mostly handled remotely with flexible weekend hours, but there is potential for some weekday coverage and occasional days based out of CSA’s Bellingham, WA office.
 
Associate's degree or equivalent
 
Support Desk experience a plus
 
Comfortable working with a variety of computer programs

Customer Care Specialist/ part-time weekends 3

Search 10000+ Customer care specialist jobs near you this May. New roles added regularly across leading industries. Apply today.

10000 customer care specialist jobs Near Me

Customer Care Specialist

Customer Care Specialist

Customer Care Specialist, Level 3

BPO Customer Care Specialist

Customer Care Specialist

Customer Care Specialist - EST

Customer Care Specialist/ part-time weekends 3