customer care specialist

IFM Facilities Management LLC

<p><b>Role Overview:</b></p><p>Based in Abu Dhabi, the Customer Care Specialist will handle inbound and outbound calls from iFM&rsquo;s clients, addressing issues related to hard and soft services. The role involves logging and resolving service requests, updating records, and coordinating with operations teams to ensure timely and effective resolution, while maintaining a high level of customer satisfaction.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage a high volume of inbound and outbound calls professionally and efficiently</li><li>Log customer requests and complaints, troubleshoot issues, and follow up until resolution</li><li>Provide clear, solution-oriented responses and escalate inquiries as needed</li><li>Update customer records and reissue tasks when required</li><li>Promote company updates via social media channels (LinkedIn, Facebook, Instagram)</li></ul><p><b>Qualifications &amp; Experience:</b></p><ul><li>Diploma/Degree in any field</li><li>Strong communication skills in English (Arabic proficiency preferred)</li><li>Minimum 2 years of experience working in Call Center ERP / CAFM system</li><li>Experience in FM or Property Management is a plus</li><li>Social media awareness and customer-first mindset</li></ul><p>If interested, please send your updated profile to: careers@ifmuae.net</p><p>Job Type: Full-time</p><p>Pay: AED4,000.00 - AED5,000.00 per month</p><p>Application Question(s):</p><ul><li>Salary expectations (AED)</li><li>Notice period (months)</li><li>Current salary (AED)</li><li>Which ERP system have you used?</li></ul><p>Experience:</p><ul><li>Call Centre: 2 years (Required)</li><li>in Facilities Management / Property Management: 2 years (Required)</li></ul><p>Location:</p><ul><li>Abu Dhabi (Required)</li></ul>

Customer Care Specialist

Kuehne+Nagel

<div><div><div><div><b>It's more than a job</b></div></div><p>
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.</p><div><div><div><div>
&lrm;</div>
</div><div><p>Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features.<br>
To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio).</p></div></div><div><div><div><b>
How you create impact</b></div>
</div><div><ul><li>Holistic support for customers in the field of sea freight and promotion of long-term, partnership-based customer relationships</li><li>
Processing customer inquiries and preparing offers</li><li>
Control of order processing from order acceptance to document verification to the completion of the shipment</li><li>
Integration and maintenance of customer data as well as creation of reports for the analysis and optimization of our services</li><li>
Close cooperation with the operational departments, sales and carriers</li><li>
Expansion of the portfolio of our existing customers, development of new business and acquisition of customers</li></ul></div></div><div><div><div><b>
What we would like you to bring</b></div>
</div><div><ul><li>Completed training as a freight forwarding and logistics services clerk or comparable qualification</li><li>
First professional experience in customer service, ideally in transport and forwarding</li><li>
Confident handling of MS Office programs</li><li>
Independent, team-oriented and service-oriented working style</li><li>
Confident appearance, strong communication skills as well as a high level of service and customer orientation</li><li>
Fluent in Turkish and good written and spoken English skills</li></ul></div></div><div><div><div><b>
What's in it for you</b></div>
</div><div><p>At Kuehne+Nagel you are always part of a team, but still have control over how you arrange your own work and your own way of achieving success. Present your customers with the products and services of a company that is the global market leader in logistics in many sectors. In return we offer a wide range of continuing professional development opportunities.</p></div></div></div><div><div><b>
Who we are</b></div></div><p>
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.</p><p>
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.</p><p>
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.</p></div></div><div></div>

Customer Care Specialist Sea Logistics

L'Oréal

<div>
 The world leader in beauty, present in 150 countries on five continents! Our 36 international brands include L&rsquo;Or&eacute;al Paris, Kiehl&rsquo;s, Vichy, Giorgio Armani Beauty, Garnier, Yves Saint Laurent Beaut&eacute;, Ralph Lauren, Maybelline New York, K&eacute;rastase, Biotherm, Lanc&ocirc;me, NYX PMU, L&rsquo;Or&eacute;al Professionnel, Vichy, La Roche-Posay, Diesel, Cerave and more.
 <br/>
 <br/>
 For more than a century, L&rsquo;Or&eacute;al has devoted itself solely to one business: beauty. We strive to be the 1st
 <strong>
  beauty-tech
 </strong>
 company all around the world!
 <strong>
  Beauty
 </strong>
 is a powerful force that moves us. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. Our ambition for the coming years is to
 <strong>
  create the beauty that moves the world!
  <br/>
  <br/>
 </strong>
 If you are ready to take charge of your career and join us on our quest for the next billion consumers, follow us to get the insider scoop on our business, culture, and tips on how to join us to shape the future of beauty. Join our
 <strong>
  Operations/Supply Chain Team!
  <br/>
  <br/>
 </strong>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Accountable for end to end order processing, ensuring data integrity and seamless transfer of all customer orders into SAP via Idoc and integration system controls.
  </li>
  <li>
   Proactively ensure order processing and follow-up until the delivery to achieve OTFR (On Time Fill Rate) and OTIF (On Time In Full) targets with customer oriented approach
  </li>
  <li>
   Develop Colaboration projects with clients (Data exchanges, flow optimization,Service Rate, KPI&rsquo;s, OSA, stock in trade etc.)
  </li>
  <li>
   Manage system incidents (SAP and domestic tools) and continuously seek opportunities to improve and optimize OTC process,driving new initiatives and implementing improvement projects.
  </li>
  <li>
   Identify customer needs and define related strategy with Customer Care Manager and sales team
  </li>
  <li>
   Efficiently answer the client requirements (deadlines, shortages, information, disputes) and record, analyze and follow up the dispute situations (complains, deductions, returns etc.) in accordance with the Credit Control, sales and controlling teams, and physical distribution
  </li>
  <li>
   Oversee the delivery process post-order execution, coordinating with internal teams to anticipate and resolve any potential delays to secure on time delivery.
  </li>
  <li>
   Ensure that you reinforce the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow-up of the bills payment
  </li>
  <li>
   Stay in touch with Credit Control department in order to identify any credit risks and to implement adapted corrective actions
  </li>
  <li>
   Communicate towards the hierarchy in case of problems and implement adapted corrective actions and ensure the continuity of service
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Do You Have What It Takes
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   University degree and excellent communication skills in English,
  </li>
  <li>
   Minimum 1 years of experience in customer service and/or logistics,
  </li>
  <li>
   Consumer oriented spirit with service as a priority in order to establish a personalized relationship with the client, and optimize the service level
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Could L&rsquo;or&eacute;al Offer You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The ultimate place to win and achieve your career dreams if you take initiative and push the boundaries while helping others shine along the way
  </li>
  <li>
   Work with some of the biggest brands and experts in the business, and the most passionate people
  </li>
  <li>
   A diverse environment
  </li>
  <li>
   Opportunity to be at the center of digital transformation
  </li>
  <li>
   World class training and development
   <br/>
   <br/>
  </li>
 </ul>
 #WEARELOREAL
 <br/>
 <br/>
 Take a closer look at our world here!
</div>


Customer Care Specialist, Operations

<div><div>The world leader in beauty, present in 150 countries on five continents! Our 36 international brands include L&rsquo;Or&eacute;al Paris, Kiehl&rsquo;s, Vichy, Giorgio Armani Beauty, Garnier, Yves Saint Laurent Beaut&eacute;, Ralph Lauren, Maybelline New York, K&eacute;rastase, Biotherm, Lanc&ocirc;me, NYX PMU, L&rsquo;Or&eacute;al Professionnel, Vichy, La Roche-Posay, Diesel, Cerave and more.</div><div></div><div><br>
For more than a century, L&rsquo;Or&eacute;al has devoted itself solely to one business: beauty. We strive to be the 1st <b>beauty-tech</b> company all around the world! <b>Beauty</b> is a powerful force that moves us. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. Our ambition for the coming years is to <b>create the beauty that moves the world!</b></div><div></div><div><br>
If you are ready to take charge of your career and join us on our quest for the next billion consumers, follow us to get the insider scoop on our business, culture, and tips on how to join us to shape the future of beauty. Join our <b>Operations/Supply Chain Team!</b></div><div></div><div><br>
WHAT YOU&rsquo;LL DO</div><br>
<div></div><ul><li>
Accountable for end to end order processing, ensuring data integrity and seamless transfer of all customer orders into SAP via Idoc and integration system controls.</li><li>
Proactively ensure order processing and follow-up until the delivery to achieve OTFR (On Time Fill Rate) and OTIF (On Time In Full) targets with customer oriented approach</li><li>
Develop Colaboration projects with clients (Data exchanges, flow optimization,Service Rate, KPI&rsquo;s, OSA, stock in trade etc.)</li><li>
Manage system incidents (SAP and domestic tools) and continuously seek opportunities to improve and optimize OTC process,driving new initiatives and implementing improvement projects.</li><li>
Identify customer needs and define related strategy with Customer Care Manager and sales team</li><li>
Efficiently answer the client requirements (deadlines, shortages, information, disputes) and record, analyze and follow up the dispute situations (complains, deductions, returns etc.) in accordance with the Credit Control, sales and controlling teams, and physical distribution</li><li>
Oversee the delivery process post-order execution, coordinating with internal teams to anticipate and resolve any potential delays to secure on time delivery.</li><li>
Ensure that you reinforce the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow-up of the bills payment</li><li>
Stay in touch with Credit Control department in order to identify any credit risks and to implement adapted corrective actions</li><li>
Communicate towards the hierarchy in case of problems and implement adapted corrective actions and ensure the continuity of service</li></ul><div></div><div><br>
DO YOU HAVE WHAT IT TAKES</div><br>
<div></div><ul><li>
University degree and excellent communication skills in English,</li><li>
Minimum 1 years of experience in customer service and/or logistics,</li><li>
Consumer oriented spirit with service as a priority in order to establish a personalized relationship with the client, and optimize the service level</li></ul><div></div><div><br>
WHAT COULD L&rsquo;OR&Eacute;AL OFFER YOU</div><br>
<div></div><ul><li>
The ultimate place to win and achieve your career dreams if you take initiative and push the boundaries while helping others shine along the way</li><li>
Work with some of the biggest brands and experts in the business, and the most passionate people</li><li>
A diverse environment</li><li>
Opportunity to be at the center of digital transformation</li><li>
World class training and development</li></ul><div></div><div><br>
#WEARELOREAL</div><div>
Take a closer look at our world here!</div></div>

<div><div><div><div><p>It's more than a job</p></div></div><p>
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.</p><div><div><div><div>
&lrm;</div>
</div><div><p>You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.</p><p>
You will support customers by providing helpful information, answering queries, + responding to complaints and feedback.</p></div></div><div><div><div><b>
How you create impact</b></div>
</div><div><p>Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.</p><ul><li>
To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).</li><li>
To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.</li><li>
To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.</li><li>
To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.</li><li>
To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.</li><li>
To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.</li><li>
To create, review + refine customer reports.</li><li>
To ensure delivery against all financial targets + strategic objectives.</li></ul></div></div><div><div><div><b>
What we would like you to bring</b></div>
</div><div><ul><li>Experience working in a freight forwarding or Logistic industry.</li><li>
5 years experience dealing with import shipments.</li><li>
Should have good communications skills in both spoken and written.</li><li>
Managed high volume shipments.</li></ul></div></div><div><div><div><b>
What's in it for you</b></div>
</div><div><ul><li><p>Global Industry Leader &ndash; Work for one of the top logistics and supply chain companies worldwide, offering stability and international reach.</p></li><li><p>
Career Growth Opportunities &ndash; Access to strong internal development programs, training, and global mobility.</p></li><li><p>
Diverse &amp; Inclusive Culture &ndash; Collaborate with teams across the globe in a supportive and multicultural environment.</p></li><li><p>
Innovative &amp; Future-Focused &ndash; Be part of a company investing in sustainability, digitalization, and green logistics.</p></li><li><p>
Competitive Benefits &ndash; Enjoy attractive compensation, flexible working options, and comprehensive benefits packages.</p></li></ul></div></div></div><div><div><b>
Who we are</b></div></div><p>
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.</p><p>
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.</p><p>
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.</p></div></div><div></div>

Air Logistics Customer Care Specialist

<div><div><div><div><b>It's more than a job</b></div></div><p>
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.</p><div><div><div><div>
&lrm;</div>
</div><div><p>You will be part of our Air Logistics team, adding your expertise + skills to the delivery of customer excellence.</p><p>
You are responsible to support our customers by providing helpful information, answering queries + resolving complaints.</p></div></div><div><div><div><b>
How you create impact</b></div>
</div><div><p>You will do this by working with a variety of internal + external stakeholders while focusing on the following key<br>
objectives.</p><ul><li>
To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Field Sales + Operational Care Center (OCC).</li><li>
To establish + strengthen operational relation to customer contact(s) through engaging interactions, regular care visits + pro-active advisory + consulting to drive customer excellence.</li><li>
To qualify customer inquiries + provide quotations within the given price band, in line with the guiding principle in decision-making, then following up to ensure quotations are accepted + closed.</li><li>
To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.</li><li>
To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.</li><li>
To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.</li><li>
To prepare, review + refine customer reports.</li><li>
To document, resolve, analyze all complaints, then identify, share + eliminate root causes.</li></ul></div></div><div><div><div><b>
What we would like you to bring</b></div>
</div><div><ul><li>Has Air freight export operational experience and knowledge.</li><li>
Experience dealing with carriers &amp; stakeholders.</li><li>
Good communication skills in English.</li><li>
5 years working experience in customer care with operational background.</li><li>
Some knowledge in procurement, negotiation, finance and booking would be an added advantage.</li><li>
Qualification: Graduate or Postgraduate.</li></ul></div></div><div><div><div><b>
What's in it for you</b></div>
</div><div><ul><li><p>Global Industry Leader &ndash; Work for one of the top logistics and supply chain companies worldwide, offering stability and international reach.</p></li><li><p>
Career Growth Opportunities &ndash; Access to strong internal development programs, training, and global mobility.</p></li><li><p>
Diverse &amp; Inclusive Culture &ndash; Collaborate with teams across the globe in a supportive and multicultural environment.</p></li><li><p>
Innovative &amp; Future-Focused &ndash; Be part of a company investing in sustainability, digitalization, and green logistics.</p></li><li><p>
Competitive Benefits &ndash; Enjoy attractive compensation, flexible working options, and comprehensive benefits packages.</p></li></ul></div></div></div><div><div><b>
Who we are</b></div></div><p>
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.</p><p>
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.</p><p>
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.</p></div></div><div></div>

Air Logistics Customer Care specialist

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