customer care specialist

Kalorik

<div><div>Here at Kalorik, customer service is the key to everything that we do. We work to deliver high-quality, customer-focused, personable support with great efficiency. You will act as Kalorik's brand ambassador and the voice of the customer. We rely on you to actively listen to our customers by utilizing your customer service experience, care, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them, whether that is via chat, customer portals, email, phone, or social media. The role of Customer Care Specialist is essential to Kalorik's success and continued growth.</div>
<div></div><div>To ensure you receive the product knowledge and training necessary to deliver the best customer service possible, we require 30-days of on-site training and development prior to your hybrid work assignment.</div>
<div></div><div>Assignment may require occasional on-site attendance for special events, meetings, or to meet workload requirements and cross-departmental collaboration efforts.</div>
<div></div><div>Responsibilities:</div>
<ul><li>Provides positive interaction with customers while meeting service performance standards and working to improve efficiency.</li>
<li>Acts as an advocate to resolve customer inquiries submitted via chat, customer portals, email, phone, social media, and document in Freshdesk, ERP/CRM systems in a timely manner.</li>
<li>Develops and maintains vast knowledge of the products being offered. Retain working knowledge of numerous product lines as well as policies to effectively troubleshoot and/or replace defective products.</li>
<li>Owns internal relationships required to satisfactorily resolve customer questions and issues.</li>
<li>Works with the sales team/account managers to better understand the needs of our large customers and determine methods to resolve and mitigate customer complaints.</li>
<li>Create and submit replacement orders, returns requests, credits, and shipping labels.</li>
<li>Advocates for customers by recommending changes to processes determined to be ineffective, by providing examples of customers who have been negatively affected.</li>
<li>Upselling when the opportunity arises.</li>
<li>All other duties as assigned.</li>
</ul>
<div><br>
Education &amp; Requirements:</div>
<ul><li>High school diploma of GED; preferred associates degree or higher in business, communications, or related field.</li>
<li>Minimum 2 years customer care/service experience in a call center environment.</li>
<li>Practical experience in Freshdesk, ERP or CRM systems required.</li>
<li>A positive attitude and ability to understand and relate to customers based on their personalities and respond appropriately is necessary.</li>
<li>Excellent written and verbal communication skills.</li>
<li>The ability to think creatively to resolve issues satisfactorily.</li>
<li>The aptitude to speak Spanish/French may be advantageous, but not required.</li>
</ul><div>If you are a person who strives to meet and exceed goals, understands the importance of accuracy and time management and thrives in a fast-paced work environment, this opportunity is for you!</div>
<div></div><div>We are equal opportunity employer and do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.</div></div>

Customer Care Specialist

Laerdal Medical

<div>
 <p>
  <strong>
   Customer Care Specialist I - Wappingers Falls, NY
  </strong>
 </p>
 <p>
  <em>
   May be eligible for hybrid work arrangement and 4 day compressed workweek upon fully onboarded and meeting all expectations
  </em>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Laerdal Medical Benefits Include:
  </strong>
 </p>
 <ul>
  <li>
   Generous PTO &amp; Holidays
  </li>
  <li>
   Hybrid and Compressed Work Week (for operations-based roles only)
  </li>
  <li>
   Comprehensive Medical, Dental, and Vision
  </li>
  <li>
   HSA &amp; FSA Account Options, with employer HSA contribution
  </li>
  <li>
   401k with Employer Match &amp; Profit Sharing
  </li>
  <li>
   Tuition Reimbursement
  </li>
  <li>
   Wellness Reimbursement Program
  </li>
  <li>
   Professional Development Opportunities
  </li>
  <li>
   Pet Insurance
  </li>
  <li>
   Subsidized Cafeteria in NY based office
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Position Overview:
  </u>
 </p>
 <p>
  At Laerdal, we are committed to delivering an exceptional customer experience, one built on curiosity, dedication, and a genuine passion for helping others. As a Customer Care Specialist I, you will play a key role in supporting healthcare professionals, educators, and organizations who rely on Laerdal&rsquo;s innovative medical simulation solutions. Your work helps ensure our customers receive the guidance and support they need to improve patient outcomes and successfully integrate our products into their training programs.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking individuals who are eager to learn, motivated to make a meaningful impact, and committed to owning the customer journey. This role is an excellent opportunity for someone looking to build a rewarding career while contributing to a mission-driven organization.
 </p>
 <p>
  <br/>
 </p>
 <p>
  In this Tier 1 position, you will provide frontline customer support across phone, email, chat, and other channels. You will manage order entry and general inquiries, partner with purchasing departments to ensure accuracy, and develop a foundational understanding of Laerdal&rsquo;s products, services, and sales processes. Your focus will be to deliver timely, accurate, and high-quality assistance to ensure an outstanding customer experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Responsibilities:
  </u>
 </p>
 <p>
  <strong>
   Customer Support &amp; Issue Resolution
  </strong>
 </p>
 <ul>
  <li>
   Respond promptly and professionally to customer inquiries across all communication channels.
  </li>
  <li>
   Coordinate solutions, follow through to resolution, and ensure customer satisfaction.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Order Entry &amp; Management
  </strong>
 </p>
 <ul>
  <li>
   Enter, process, and manage customer orders across all supported channels.
  </li>
  <li>
   Address post-order questions regarding invoices, shipping, delivery estimates, product availability, part numbers, and credit policies.
  </li>
  <li>
   Review purchase orders for accuracy and compliance with financial and contractual requirements.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Customer Relationship Management
  </strong>
 </p>
 <ul>
  <li>
   Maintain accurate customer data, account details, and case records in Salesforce.
  </li>
  <li>
   Manage account creation, tax documentation, and purchase order requirements.
  </li>
  <li>
   Provide warranty, asset, and product information to Client Executives as needed.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Product Support &amp; Consultative Assistance
  </strong>
 </p>
 <ul>
  <li>
   Use product knowledge and departmental procedures to troubleshoot and resolve customer concerns.
  </li>
  <li>
   Support transactional sales conversations and guide customers toward solutions that best meet their needs.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Cross‑Functional Collaboration
  </strong>
 </p>
 <ul>
  <li>
   Partner closely with teams across the Customer Journey, including Sales, Customer Success, Logistics, and Supply Chain.
  </li>
  <li>
   Escalate and resolve more complex issues, ensuring customers receive accurate information and timely solutions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Requirements:
  </u>
 </p>
 <ul>
  <li>
   Minimum of two years in customer service or a related role.
  </li>
  <li>
   Associate degree or higher preferred.
  </li>
  <li>
   Ability to work shifts between 8:00 AM and 8:00 PM, including occasional rotating Saturdays.
  </li>
  <li>
   Proficiency with Microsoft Office/Teams and general comfort with the Microsoft Suite.
  </li>
  <li>
   Experience using CRM or purchasing systems such as Salesforce, Monday.com, Pipedrive, Zendesk, HubSpot, or Oracle (six months or more strongly preferred).
  </li>
  <li>
   Familiarity with customer support software such as TalkDesk.
  </li>
  <li>
   Exceptional verbal and written communication skills with both internal and external customers.
  </li>
  <li>
   Strong multitasking abilities and excellent accuracy in data entry and documentation.
  </li>
  <li>
   Reliable home internet access to support remote or hybrid work, as required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Salary Range:
  </u>
  $45,000-$47,000, eligible for 7% annual bonus
 </p>
 <p>
  <br/>
 </p>
 <p>
  Please note that this range does not include any other compensation or benefits that an individual may be eligible for. The salary offered depends on a variety of factors, which may include, but not limited to; the qualifications of the individual applicant for the position, location, level of education attained, and/or professional certifications, years of relevant experience, special skills, etc.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   Laerdal Medical Corporation is committed to provide equal employment opportunities to all applicants and employees without regard to race, color, citizenship status, religion, sex, sexual orientation, gender identity, martial status, age, genetic information, status as an individual with a disability, status as a protected veteran or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
  </em>
 </p>
</div>


Customer Care Specialist I

Onco360

<div><div>Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a <b>Customer Care Specialist</b> based out of our Buffalo, NY<b> </b>pharmacy. This is a full-time position working hours between 8am-8pm<b> EST Monday through Friday and availability on Saturday and Sundays for hours between 9am-5:30pm EST.</b> <b>This is a remote work from home position.</b> Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.</div>
<div></div><div><div><b>Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer</b><b>s.</b></div>
<div><div>A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.</div>
<div></div><div>We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.</div>
</div>
<div></div><div><b>Starting salary from $23.00 an hour and up</b></div>
</div><div></div><div><div>We offer great benefits including:</div>
<ul><li>Medical; Dental; Vision</li>
<li>401k with a match</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Company paid benefits &ndash; life, and short and long-term disability</li>
</ul><div>Customer Care Specialist Responsibilities:</div>
<ul><li>Manages the customer care escalations email workflow.</li>
<li>Works with the customer service manager to ensure all sales team escalations are addressed daily.</li>
<li>Work all address exception reports given by the VP of pharmacy operations.</li>
<li>Report to the customer care manager any items that may cause escalations not to be completed.</li>
<li>Have knowledge of CPR+ and billing claim responses.</li>
<li>Escalate all issues to the proper pharmacy director, sales team rep or analytics team.</li>
<li>Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.</li>
<li>Work all projects that are assigned by the customer service manager</li>
</ul><div>Position Qualifications for Customer Care Specialist:</div>
<ul><li>Education/Learning Experience
<ul><li>High School Diploma required; Bachelor's degree preferred</li>
</ul></li><li>Work Experience
<ul><li>1 to 2 years of pharmacy billing or certified pharmacy technician required</li>
</ul></li><li>Skills/Knowledge
<ul><li>Customer service, problem solving, and excellent communication skills verbal and writing required.</li>
<li>Work independently with little to no guidance</li>
</ul></li><li>Licenses/Certifications
<ul><li>Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent</li></ul></li></ul></div></div>

Pharmacy Technician - Customer Care Specialist

<div><div>Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a <b>Customer Care Specialist</b> based out of our Waltham, MA<b> </b>pharmacy. This is a full-time position working hours between 8am-8pm<b> EST Monday through Friday and availability on Saturday and Sundays for hours between 9am-5:30pm EST.</b> <b>This is a remote work from home position.</b> Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.</div>
<div></div><div><div><b>Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer</b><b>s.</b></div>
<div><div>A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.</div>
<div></div><div>We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.</div>
</div>
<div></div><div><b>Starting salary from $23.00 an hour and up</b></div>
</div><div></div><div><div>We offer great benefits including:</div>
<ul><li>Medical; Dental; Vision</li>
<li>401k with a match</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Company paid benefits &ndash; life, and short and long-term disability</li>
</ul><div>Customer Care Specialist Responsibilities:</div>
<ul><li>Manages the customer care escalations email workflow.</li>
<li>Works with the customer service manager to ensure all sales team escalations are addressed daily.</li>
<li>Work all address exception reports given by the VP of pharmacy operations.</li>
<li>Report to the customer care manager any items that may cause escalations not to be completed.</li>
<li>Have knowledge of CPR+ and billing claim responses.</li>
<li>Escalate all issues to the proper pharmacy director, sales team rep or analytics team.</li>
<li>Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.</li>
<li>Work all projects that are assigned by the customer service manager</li>
</ul><div>Position Qualifications for Customer Care Specialist:</div>
<ul><li>Education/Learning Experience
<ul><li>High School Diploma required; Bachelor's degree preferred</li>
</ul></li><li>Work Experience
<ul><li>1 to 2 years of pharmacy billing or certified pharmacy technician required</li>
</ul></li><li>Skills/Knowledge
<ul><li>Customer service, problem solving, and excellent communication skills verbal and writing required.</li>
<li>Work independently with little to no guidance</li>
</ul></li><li>Licenses/Certifications
<ul><li>Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent</li></ul></li></ul></div></div>

<div><div>Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a <b>Customer Care Specialist</b> based out of our Houston, TX<b> </b>pharmacy. This is a full-time position working hours between 8am-8pm<b> CST Monday through Friday and availability on Saturday and Sundays for hours between 8am-4:30pm CST.</b> <b>This is a remote work from home position.</b> Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.</div>
<div></div><div><div><b>Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer</b><b>s.</b></div>
<div><div>A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.</div>
<div></div><div>We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.</div>
</div>
<div></div><div><b>Starting salary from $22.00 an hour and up</b></div>
</div><div></div><div><div>We offer great benefits including:</div>
<ul><li>Medical; Dental; Vision</li>
<li>401k with a match</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Company paid benefits &ndash; life, and short and long-term disability</li>
</ul><div>Customer Care Specialist Responsibilities:</div>
<ul><li>Manages the customer care escalations email workflow.</li>
<li>Works with the customer service manager to ensure all sales team escalations are addressed daily.</li>
<li>Work all address exception reports given by the VP of pharmacy operations.</li>
<li>Report to the customer care manager any items that may cause escalations not to be completed.</li>
<li>Have knowledge of CPR+ and billing claim responses.</li>
<li>Escalate all issues to the proper pharmacy director, sales team rep or analytics team.</li>
<li>Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.</li>
<li>Work all projects that are assigned by the customer service manager</li>
</ul><div>Position Qualifications for Customer Care Specialist:</div>
<ul><li>Education/Learning Experience
<ul><li>High School Diploma required; Bachelor's degree preferred</li>
</ul></li><li>Work Experience
<ul><li>1 to 2 years of pharmacy billing or certified pharmacy technician required</li>
</ul></li><li>Skills/Knowledge
<ul><li>Customer service, problem solving, and excellent communication skills verbal and writing required.</li>
<li>Work independently with little to no guidance</li>
</ul></li><li>Licenses/Certifications
<ul><li>Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent)</li></ul></li></ul></div></div>

<div><div>Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a <b>Customer Care Specialist</b> based out of our Scottsdale, AZ<b> </b>pharmacy. This is a full-time position working hours between 8am-8pm<b> MST Monday through Friday and availability on Saturday and Sundays for hours between 8am-4:30pm MST. </b><b>This is a remote work from home position.</b> Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.</div>
<div></div><div><div><b>Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer</b><b>s.</b></div>
<div><div>A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.</div>
<div></div><div>We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.</div>
</div>
<div></div><div><b>Starting salary from $23.00 an hour and up</b></div>
</div><div></div><div><div>We offer great benefits including:</div>
<ul><li>Medical; Dental; Vision</li>
<li>401k with a match</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Company paid benefits &ndash; life, and short and long-term disability</li>
</ul><div>Customer Care Specialist Responsibilities:</div>
<ul><li>Manages the customer care escalations email workflow.</li>
<li>Works with the customer service manager to ensure all sales team escalations are addressed daily.</li>
<li>Work all address exception reports given by the VP of pharmacy operations.</li>
<li>Report to the customer care manager any items that may cause escalations not to be completed.</li>
<li>Have knowledge of CPR+ and billing claim responses.</li>
<li>Escalate all issues to the proper pharmacy director, sales team rep or analytics team.</li>
<li>Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.</li>
<li>Work all projects that are assigned by the customer service manager</li>
</ul><div>Position Qualifications for Customer Care Specialist:</div>
<ul><li>Education/Learning Experience
<ul><li>High School Diploma required; Bachelor's degree preferred</li>
</ul></li><li>Work Experience
<ul><li>1 to 2 years of pharmacy billing or certified pharmacy technician required</li>
</ul></li><li>Skills/Knowledge
<ul><li>Customer service, problem solving, and excellent communication skills verbal and writing required.</li>
<li>Work independently with little to no guidance</li>
</ul></li><li>Licenses/Certifications
<ul><li>Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent</li>
</ul></li></ul><div><b>#Company Values: Teamwork, Respect, Integrity, Passion</b></div></div></div>

<div><div>Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a <b>Customer Care Specialist</b> based out of our New Hyde Park, NY<b> </b>pharmacy. This is a full-time position working hours between 8am-8pm<b> EST Monday through Friday and availability on Saturday and Sundays for hours between 9am-5:30pm EST.</b> <b>This is a remote work from home position.</b> Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.</div>
<div></div><div><div><b>Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer</b><b>s.</b></div>
<div><div>A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.</div>
<div></div><div>We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.</div>
</div>
<div></div><div><b>Starting salary from $24.00 an hour and up</b></div>
</div><div></div><div><div>We offer great benefits including:</div>
<ul><li>Medical; Dental; Vision</li>
<li>401k with a match</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Company paid benefits &ndash; life, and short and long-term disability</li>
</ul><div>Customer Care Specialist Responsibilities:</div>
<ul><li>Manages the customer care escalations email workflow.</li>
<li>Works with the customer service manager to ensure all sales team escalations are addressed daily.</li>
<li>Work all address exception reports given by the VP of pharmacy operations.</li>
<li>Report to the customer care manager any items that may cause escalations not to be completed.</li>
<li>Have knowledge of CPR+ and billing claim responses.</li>
<li>Escalate all issues to the proper pharmacy director, sales team rep or analytics team.</li>
<li>Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.</li>
<li>Work all projects that are assigned by the customer service manager</li>
</ul><div>Position Qualifications for Customer Care Specialist:</div>
<ul><li>Education/Learning Experience
<ul><li>High School Diploma required; Bachelor's degree preferred</li>
</ul></li><li>Work Experience
<ul><li>1 to 2 years of pharmacy billing or certified pharmacy technician required</li>
</ul></li><li>Skills/Knowledge
<ul><li>Customer service, problem solving, and excellent communication skills verbal and writing required.</li>
<li>Work independently with little to no guidance</li>
</ul></li><li>Licenses/Certifications
<ul><li>Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent</li></ul></li></ul></div></div>

Search 10000+ Customer care specialist jobs near you this April. New roles added regularly across leading industries. Apply today.

10000 customer care specialist jobs Near Me

Customer Care Specialist

Customer Care Specialist I

Pharmacy Technician - Customer Care Specialist

Pharmacy Technician - Customer Care Specialist

Pharmacy Technician - Customer Care Specialist

Pharmacy Technician - Customer Care Specialist

Pharmacy Technician - Customer Care Specialist