customer care specialist

EELAF

<div>
 <strong>
  Qualifications
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 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A minimum of 5 years designing experience and products in a professional setting.
  </li>
  <li>
   Excellent knowledge of modern HTML, CSS Fruit their days replenish first of forth man after morning heaven place.
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Customer Care Specialist

Onco360

<div><div>Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a <b>Customer Care Specialists</b> based out of our New Hyde Park, NY<b> </b>pharmacy. This is a full-time position. The following are the shift times available:</div>
<div></div><div><div><ul><li>10:30AM &ndash; 7:00PM EST Monday through Friday</li></ul>
<ul><li>11:30AM- 8:00PM EST Monday through Friday</li></ul>
</div>
<div></div><b>This is a remote work from home position training onsite at the New Hyde Park pharmacy.</b> Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.</div>
<div></div><div><div><b>Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer</b><b>s.</b></div>
<div><div>A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.</div>
<div></div><div>We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.</div>
</div>
<div></div><div><b>Starting salary from $24.00 an hour and up</b></div>
<div><div><b>Sign-On Bonus: </b><b>$5,000 for employees starting before August 31, 2026.</b></div><br>
<div></div>
</div></div><div></div><div><div>We offer great benefits including:</div>
<ul><li>Medical; Dental; Vision</li>
<li>401k with a match</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Company paid benefits &ndash; life, and short and long-term disability</li>
</ul><div>Customer Care Specialist Responsibilities:</div>
<ul><li>Manages the customer care escalations email workflow.</li>
<li>Works with the customer service manager to ensure all sales team escalations are addressed daily.</li>
<li>Work all address exception reports given by the VP of pharmacy operations.</li>
<li>Report to the customer care manager any items that may cause escalations not to be completed.</li>
<li>Have knowledge of CPR+ and billing claim responses.</li>
<li>Escalate all issues to the proper pharmacy director, sales team rep or analytics team.</li>
<li>Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.</li>
<li>Work all projects that are assigned by the customer service manager</li>
</ul><div>Position Qualifications for Customer Care Specialist:</div>
<ul><li>Education/Learning Experience
<ul><li>High School Diploma required; Bachelor's degree preferred</li>
</ul></li><li>Work Experience
<ul><li>1 to 2 years of pharmacy billing or certified pharmacy technician required</li>
</ul></li><li>Skills/Knowledge
<ul><li>Customer service, problem solving, and excellent communication skills verbal and writing required.</li>
<li>Work independently with little to no guidance</li>
</ul></li><li>Licenses/Certifications
<ul><li><div>Required:</div>
</li><li>Pharmacy Technician State License/Registration (per State Board of Pharmacy)</li>
<li>Certain States also require National Pharmacy Technician Certification (CPhT via PTCB/NHA)</li></ul></li></ul></div></div>

Pharmacy Technician - Customer Care Specialist

<div><div>Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a <b>Customer Care Specialists</b> based out of our <b>Buffalo, NY pharmacy.</b> This is a full-time position. The following shifts are available:</div>
<div><div><ul><li>10:30AM &ndash; 7:00PM EST Monday through Friday</li></ul>
<ul><li>11:30AM- 8:00PM EST Monday through Friday</li></ul>
</div>
<div></div><b>This is a remote work from home position training onsite at the Buffalo pharmacy.</b> Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.</div>
<div></div><div><div><b>Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer</b><b>s.</b></div>
<div><div>A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.</div>
<div></div><div>We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.</div>
</div>
<div></div><div><b>Starting salary from $23.00 an hour and up</b></div>
<div><div><b>Sign-On Bonus: </b><b>$5,000 for employees starting before August 31, 2026.</b></div>
<div></div><div>We offer great benefits including:</div>
</div></div><div><ul><li>Medical; Dental; Vision</li>
<li>401k with a match</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Company paid benefits &ndash; life, and short and long-term disability</li>
</ul><div>Customer Care Specialist Responsibilities:</div>
<ul><li>Manages the customer care escalations email workflow.</li>
<li>Works with the customer service manager to ensure all sales team escalations are addressed daily.</li>
<li>Work all address exception reports given by the VP of pharmacy operations.</li>
<li>Report to the customer care manager any items that may cause escalations not to be completed.</li>
<li>Have knowledge of CPR+ and billing claim responses.</li>
<li>Escalate all issues to the proper pharmacy director, sales team rep or analytics team.</li>
<li>Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.</li>
<li>Work all projects that are assigned by the customer service manager</li>
</ul><div>Position Qualifications for Customer Care Specialist:</div>
<ul><li>Education/Learning Experience
<ul><li>High School Diploma required; Bachelor's degree preferred</li>
</ul></li><li>Work Experience
<ul><li>1 to 2 years of pharmacy billing or certified pharmacy technician required</li>
</ul></li><li>Skills/Knowledge
<ul><li>Customer service, problem solving, and excellent communication skills verbal and writing required.</li>
<li>Work independently with little to no guidance</li>
</ul></li><li>Licenses/Certifications
<ul><li><div>Required:</div>
</li><li>Pharmacy Technician State License/Registration (per State Board of Pharmacy)</li>
<li>Certain States also require National Pharmacy Technician Certification (CPhT via PTCB/NHA)</li></ul></li></ul></div></div>

Wedgewood Pharmacy

<div><div><p>At Wedgewood Pharmacy, we are dedicated to improving the lives of animals through customized medication and compassionate care. Every role in our organization contributes to helping pets live healthier, happier lives. We are a team driven by purpose, quality, and a shared commitment to animal health.</p></div><p><b>
WE ARE HIRING FOR OUR NEXT CLASS STARTING ON AUGUST 10, 2026!!!</b></p>
<p><b>
Must be within a commutable distance from Swedesboro, NJ</b></p>
<p><b>
Great Care, Delivered&trade;</b> is not just a promise; it's a commitment we make to our customers! If you have a passion for helping animals and a love for serving others, we want YOU to join our Customer Care Team and help us fulfill that promise!</p>
<p>
Are you excited to kickstart or continue your Customer Service career in a vibrant call center environment while making a real difference for animals? Perhaps you're a vet tech seeking better pay and amazing advancement opportunities that allow you to keep helping our furry friends?</p>
<p><b>
Wedgewood Pharmacy is the perfect place for you!</b> As the nation's largest and most trusted provider of compounded veterinary medications, we're looking for enthusiastic individuals to join our mission!</p>
<p>
Our Customer Care Specialists can start at an impressive <b>$19.25 an hour,</b> plus bonuses and incentives! This position offers the fantastic flexibility to work schedules that suit your lifestyle.</p>
<p><b><i>
When will you work?</i></b></p>
<ul>
<li>New-hire education includes a thrilling six weeks of paid in-classroom training at our Swedesboro, New Jersey, campus. You'll explore our state-of-the-art laboratories and impressive shipping and warehousing operations while being trained to become a Customer Care Specialist and a registered New Jersey Pharmacy Technician.</li>
<li>This position is remote after training, except for meetings. You must meet metrics.</li>
<li>Regular work schedule will be: <b>Monday through Friday, 11:30 AM - 8:00 PM EST | Every other Saturday, 9:00 AM - 5:00 PM, with one extra Saturday per quarter.</b></li>
<li>We will provide the computer equipment for you to be able to work from home.</li>
<li>All Customer Care employees participate in regular shift bids, allowing work schedules to be awarded based on tenure and performance. This means everyone has the chance to compete for and secure their ideal schedule!</li>
</ul>
<p><b><i>What you'll do:</i></b></p>
<ul>
<li>Deliver exceptional customer service with kindness, empathy, understanding, and patience!</li>
<li>Efficiently navigate patient and prescriber profiles across systems with ease.</li>
<li>Adapt swiftly to each customer interaction, whether inbound, outbound, or written, through email, phone, SMS, chat, and mailed prescriptions.</li>
<li>Work cohesively with a team, as well as thrive independently!</li>
<li>Engage with team members across pharmacy and fulfillment facilities.</li>
<li>Maintain a positive and professional attitude while keeping our pet patients and customers as your top priority!</li>
</ul>
<p><b><i>Who you are:</i></b></p>
<ul>
<li>Possess or be able to acquire a New Jersey Pharmacy Technician License. (we train you)</li>
<li>A coachable, quick learner who embraces change!</li>
<li>Able to handle high-volume inbound calls - 50 or more a day</li>
<li>A compassionate and caring individual who adores animals and those who care for them.</li>
<li>Demonstrate strong attention to detail and a commitment to following procedures.</li>
<li>Self-motivated and energized, excelling in a fast-paced environment.</li>
<li>An effective and persuasive communicator</li>
<li>Computer-savvy, effortlessly navigating the internet!</li>
<li>A reliable co-worker with a positive, professional attitude &ndash; no exceptions!</li>
<li>Basic calculations come easily to you.</li>
<li>A high school graduate or equivalent.</li>
</ul>
<p><b><i>Automatic Bonus Points:</i></b></p>
<ul>
<li>You have experience in retail or have held Customer Service positions in the past.</li>
<li>You bring prior contact center experience!</li>
<li>You possess working knowledge as a pharmacy technician.</li>
<li>You have worked as a veterinary technician or in a similar role.</li>
<li>You're comfortable working with Microsoft Office, Outlook, Word, &amp; Excel.</li>
<li>You've attended some college or earned a degree.</li>
<li>You can speak Spanish - bilingual candidates are a plus!</li>
</ul>
<p><b><i>What's in it for you:</i></b></p>
<ul>
<li>A comprehensive benefits package that includes health, dental, and flexible spending accounts!</li>
<li>A 401(k) retirement plan with a generous company contribution to help you save for the future!</li>
<li>Company-paid life and disability insurance!</li>
<li>Access to voluntary insurance options!</li>
<li>A generous paid time off program that increases every year!</li>
<li>Tuition reimbursement to support your educational goals!</li>
<li>Growth opportunities &ndash; we believe in promoting from within through our internal job posting program!</li>
</ul><div><p><b>
Why We Do What We Do</b></p>
<p>
At Wedgewood Pharmacy, your work has purpose. Every prescription you help prepare, support, or deliver contributes to improving the health and well-being of animals. We are passionate about what we do and proud to build a workplace where people feel supported, included, and valued.</p>
<p><b>
Our Commitment to Inclusion</b></p>
<p>
Wedgewood Pharmacy is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive.</p></div></div>

Animal Pharmacy Customer Care Specialist - Remote after Training!!

MedStar Health

<div>About this Job:
<div><p>
MedStar Health is looking for a Customer Care Specialist to join our team in the MedStar Health Customer Service Call Center! Schedule is 9:30am - 6pm, Monday - Friday. <b>We are currently seeking a candidate with exceptional customer service skills and strong knowledge/experience in medical billing.<br>
</b><br>
<br>
</p></div><div><p>As a Customer Care Specialist, you will serve as the primary post-service contact for the MedStar Health Customer Service Call Center. Identifies the nature of inquiries, discerns potential implications for internal &amp; external entities. Using both MedStar billing systems (IDX and SMS), internal/external resources, applications, and processes to resolve cases. Provides a single point of contact from origin through final resolution for all patient billing, coding, service, and insurance concerns. Uses appropriate guidelines and discretionary authority to make decisions concerning proper resolution of documented service recovery cases. Special emphasis on educating the patient, building rapport and service recovery is all aimed at enhancing the patient experience.</p></div><div><p><br>
Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the &quot;Healthiest Maryland Businesses&quot;. Apply today and learn how MedStar Health can be your next great career move!</p></div><div><p><br>
Primary Duties:</p></div><div><ul><li><p>
Advocates on the patients&rsquo; behalf to achieve best results, gain patients&rsquo; trust and build rapport. Interacts regularly with patients, MedStar Health staff from all areas, collection agency liaisons, website vendors, outside labs, etc. Uses established guidelines to make independent decisions concerning specific patient issues in need of resolution. Answers and resolves patient/guarantor inquiries daily, via telephone, mail, fax, and email. Meets the departmental weekly standards for calls taken, mail handled, and other forms of customer contacts resolved. Meets specific standard turnaround times as they apply to number of calls answered, speed of answer, hold time, personal call abandonment rate, etc. Meets expected turnaround times for resolving interdepartmental issues, cases deemed &ldquo;urgent&rdquo; or in need of special handling, and response time to customers.</p></li></ul></div><div><ul><li><p>
Serves as the single point of contact for the patient. Liaises, advocates, research, and analyzes documents, records, prior precedent-setting cases, discusses and reviews with both internal and external sources, etc., until final adjudication or resolution is achieved. Uses MedStar Health's billing systems and the MedStar Payment Portal to help customers with their billing and payment concerns. Annotates invoice or account after each inquiry to ensure proper documentation of inquiries and resolutions. Ensures correct upload of documents for proper retention. Knowledge of the functions of all MedStar Health&rsquo;s non-telephony methods of customer contact.</p></li></ul></div><div><ul><li><p>
Applies knowledge of MedStar Health&rsquo;s Managed Care contracts and the associated rules for claim processing to achieve proper reimbursement and customer satisfaction. Participates in training sessions, workshops offered, staff meetings, work events, task force, committees, and community outreach efforts. Communicates to leadership any system or procedural problems/inconsistencies to prevent problem recurrence and/or to improve existing processes. Corrects invoices and accounts in both systems that have erroneous registration and/or insurance information and ensures all associated claims have the correct financial classification for timely processing/reprocessing.</p></li></ul></div><div><ul><li><p>
Exemplifies Spirit Values in all activities in areas of service, resource utilization, high quality outcomes and effective communication. Interviews patients in need of referral or recommendation to appropriate support and/or charity care programs. Proposes budget/payment plans to customers as the situation warrants and in accordance with MURCO policies and Maryland State regulations. Keeps abreast of regulatory and specific changes as they relate to HCFA 1500 and UB04 billing requirements and payer-specific follow-up. Maintains departmental QA standards within established error rate. Meets the established standards for abandoned calls, duration of calls and the amount of time that patient is held in queue, etc.</p></li></ul></div><p></p><div><p><br>
Qualifications:</p></div><div><ul><li><p>
High School Diploma or GED.</p></li></ul></div><div><ul><li><p>
2 years&rsquo; experience in patient accounting or related healthcare field.</p></li></ul></div><div><ul><li><p>
1 year of customer service experience.</p></li></ul></div><div><ul><li><p>
Associate or bachelor's degree preferred.</p></li></ul></div>
This position has a hiring range of : USD $20.57 - USD $36.27 /Hr.</div>

Customer Care Specialist - MedStar Unified Revenue Cycle Organization

Innovative Systems

<div><p>Innovative Systems is currently seeking applicants for a Support Specialist to join our talented billing Customer Care team.</p><p>
In this role, you will be provide exceptional service to our Billing clients.</p><p><b>
When you are part of the Innovative Systems&rsquo; eLation Customer Care team as a Support Specialist, you will:</b></p><ul><li>
Utilize the software ticketing system to efficiently manage and address daily client interactions.</li></ul><p>
Conduct formalized training sessions to educate end users on effectively navigating the eLation Billing software.</p><p>
Contribute to and navigate the shared knowledge base to provide valuable resources for clients and coworkers.</p><p>
Identify and recreate software deficiencies to effectively test and report software bugs.</p><p>
Organize and deliver software-related presentations at our annual customer conference.</p><p><b>
These are skills that we are looking for in our ideal candidate:</b></p><ul><li>
Candidates must have excellent verbal and written communication skills, problem-solving skills, the ability to handle multiple items simultaneously, and pay attention to detail.</li><li>
Must be able to work independently as well as in a team environment.</li><li>
Self-motivated, self-driven, and open to change.</li><li>
Preferred background includes a telecommunications degree and/or software support experience. Prior telecommunications experience with either Usage/CABS software, wireless knowledge or meter utilities experience is a plus.</li><li>
</li><li>Must be self-motivated, adaptable to change, and proactive in problem-solving.</li></ul><p><b>
These skills would be helpful but are not required:</b></p><ul><li>
Telecommunications industry experience.</li><li>
Bachelor's degree in business, computer science, or information technology.</li></ul><p><b>
If you aren&rsquo;t excited to work for Innovative Systems yet, we want to tell you a little more about what we can offer to the right candidate:</b></p><ul><li>
Competitive wages</li><li>
Generous Paid time off</li><li>
10 paid holidays</li><li>
401(k) matching</li><li>
Company paid family Blue Cross Blue Shield health insurance plan</li><li>
Company contributions to an HSA plan</li><li>
Company paid employee Dental Insurance</li><li>
Company paid employee Vision Insurance</li><li>
Company paid Life Insurance</li><li>
Company paid Short- &amp; Long-Term Disability Insurance</li></ul><p>
If you are passionate about client support and eager to make an impact for a fast-moving company, we encourage you to apply for this exciting opportunity to join our team. Please submit your resume and cover letter outlining your qualifications and relevant experience. We look forward to hearing from you.</p><p><br>
</p><br>
<br>
<br>
#hc255960</div>

Customer Care Support Specialist - Billing

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   O Levels/Matriculation or above
  </li>
  <li>
   Excellent Written and Verbal English communication
  </li>
  <li>
   Proficiency with MS Office (Particularly MS Excel and MS Word)
  </li>
  <li>
   Banking Experience preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
  </li>
  <li>
   Assist customers with their items purchased through ecommerce website
  </li>
  <li>
   Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
  </li>
  <li>
   Providing alternatives to products/items, which are not available on the ecommerce website
  </li>
  <li>
   Follow standard processes and procedures when it comes to providing the resolution
  </li>
  <li>
   Staying up to date with latest updates on system information, process changes and future updates
  </li>
 </ul>
</div>


Customer Services Specialist

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