customer care specialist

Integral Care

<div>Job Number: 26-11459

Job Summary: Integral Care's Call Center is the first contact and representation of Integral Care by phone to the public, consumers, and providers. Calls coming into Integral Care's main phone numbers, as well as calls from contract partners, are answered by Call Center staff. The customer care specialist will provide information about Integral Care services, provide community referrals, schedule and cancel appointments, and link callers with the appropriate service providers. The Customer Care specialist will perform updates and verification of insurance coverage and will facilitate the initial request for payment for services to be rendered. These duties are completed with a focus on customer care, wherein staff will find ways to best meet the needs of clients. This position works closely with a multitude of community partners, including but not limited to APD, TCSO, medical facilities, schools, and MCO's. The Customer Care Representative works under the direct supervision of the Customer Care Program Manager.

Essential Duties &amp; Job Responsibilities: 
<ul><li>
Answer incoming calls for Integral Care intakes</li><li>
Complete brief demographic screening to determine eligibility, schedule intake appointments, or make referrals</li><li>
Document all contacts in the appropriate software</li><li>
Transfer crisis calls to PES or hotline as needed</li><li>
Route consumers to appropriate units and verify hospital questions (open status, insurance, aftercare needs)</li><li>
Complete safety assessments when intake appointments are scheduled</li><li>
Provide customer service for managed care programs (answer calls, check eligibility/benefits, issue authorizations, make referrals, respond to inquiries)</li><li>
Identify uninsured clients and coordinate with staff/Consumer Benefits Office for financial assessment updates and referrals</li><li>
Support unit operations as needed per contracts and management direction</li><li>
Collaborate with the team to ensure timely phone coverage and accurate information</li><li>
Provide trauma-informed care by completing required training and applying trauma-informed principles in service delivery</li></ul>
Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule.

Integral Care employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.
Education: 

Required:
<ul><li>
High School Diploma or GED equivalent.</li></ul>

License:

Required:
<ul><li>
Current and valid driver's license and a clean driving record.</li></ul>

Experience:

Preferred: 
<ul><li>
Bilingual in Spanish.</li></ul>

Hours: Full-Time.

Workdays: Monday - Friday.

Workhours: 8:00AM - 5:00PM.

Salary: $21.66, an hour.

Why join us: Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder, and intellectual and developmental disabilities.

By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us, and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Employee Benefits:
<ul>
<li>Medical, Dental, and Vision insurance</li>
<li>Generous vacation/holiday/sick leave</li>
<li>Life and Short-term/Long-term Disability Insurance</li>
<li>Employee Assistance Program (EAP)</li>
<li>403(b) retirement account</li>
<li>Gold's Gym membership discount</li>
<li>Mileage reimbursement</li>
</ul>
All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex, or age.

For specific positions, additional compensation may be offered to candidates who are bilingual in English and another language deemed necessary for the role.

This position requires the employee to reside in the state of Texas.</div>

Remote Customer Care Specialist

Saia LTL Freight

<div>Ready To Go Further?
Saia is a different kind of logistics and transportation company. We do things the right way. You&lsquo;ll see it in our commitment to our people, customers, and community. You&lsquo;ll feel it in the support you get on day one &ndash; from leadership and from your team. A job with Saia is packed with opportunity &ndash; from learning new skills and advancing to competitive compensation and great benefits. It's all here and it&rsquo;s exactly what going further is all about. 
Position Summary
Provides support to customers and terminal operations by managing communications and coordinating service activities. Delivers accurate documentation and timely assistance to strengthen customer relationships and improve operational efficiency.
Major Tasks and Responsibilities<ul><li>
Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.</li><li>
Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.</li><li>
Confirms delivery availability with dispatch and addresses scheduling conflicts.</li><li>
Prepares and reviews dispatch paperwork for accuracy and completeness.</li><li>
Supports billing and data entry while maintaining accurate terminal records.</li><li>
Conducts driver check-ins to verify delivery performance and address service issues.</li><li>
Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.</li><li>
Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.</li></ul>
Minimum Qualifications<ul><li>
Must be at least 18 years of age.</li><li>
High school diploma or GED.</li><li>
Authorized to work in the United States.</li><li>
Read, write, communicate and comprehend the English language in order to perform the various tasks of the job, including but not limited to: converse with co-workers and members of the general public, including customers; understand oral and written instructions as well as governmental regulations; respond to questions and inquiries from management and government representatives; and accurately complete various documents, reports and records required of the position.</li></ul>
Preferred Qualifications<ul><li>
2+ years of transportation, customer service, or related experience.</li><li>
Working knowledge of Microsoft Office.</li></ul>
Work Conditions and Physical Demands
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Works primarily in a terminal office environment with frequent computer and phone use.</li><li>
Sits for extended periods while performing data entry and administrative tasks.</li><li>
Walks through warehouse and dock areas as needed, with exposure to noise, dust, and varying temperatures.</li><li>
Communicates regularly with drivers, coworkers, and customers in person, by phone, and electronically.</li><li>
Occasionally lifts or carries office supplies or small packages up to 20 pounds.</li><li>
May be required to wear safety gear such as high-visibility vests, hearing protection, or safety footwear in operational areas.</li><li>
Work hours may extend beyond the standard schedule during peak periods or to resolve service issues.</li></ul> 
Pay Rate: $21.10 - $25.75 per hour, based on experience 
Benefits
At Saia, your success is our success! That&rsquo;s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won&rsquo;t go unnoticed. 
Make Your Move
At Saia, our people are the reason we&rsquo;ve been successful for over a century in the industry. Together, we&rsquo;ve created a positive culture that&rsquo;s driven by our core values &ndash; like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we&rsquo;re always looking for more collaborative and motivated individuals to join our team. So, if you&rsquo;re ready to put your career on a solid path, let&rsquo;s go further.
Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div>

Customer Care Specialist

Horizon NJ Health 

Job Overview Horizon NJ Health is seeking a dedicated and empathetic Remote Customer Care Specialist to join our team on a Full-Time basis. As a leading healthcare organisation in New Jersey, we are committed to improving access to quality healthcare for low-income individuals and families, primarily serving Medicaid recipients. This role is crucial to our mission of enhancing the health and well-being of the communities we serve. The successful candidate will be the first point of contact for our members, providing exceptional support and guidance with professionalism and compassion. This is a fully remote position, offering a competitive hourly rate of $28 - $38 USD per hour. Responsibilities * Serve as the primary point of contact for member enquiries via phone, email, and other communication channels. * Provide accurate and comprehensive information regarding benefits, eligibility, claims, and available healthcare services. * Assist members in navigating our services, including preventive care, wellness programmes, and support for mental health and substance use issues. * Resolve member concerns and complaints efficiently and with a high degree of empathy, escalating complex issues when necessary. * Maintain detailed and accurate records of all member interactions within our customer relationship management (CRM) system. * Collaborate with internal departments to ensure seamless service delivery and resolution of member needs. * Uphold strict confidentiality and adhere to all data protection policies to safeguard member information. * Stay informed about company policies, procedures, and service offerings to provide up-to-date information to members. Qualifications * Proven experience in a customer service or customer care role, preferably within a remote environment. * Exceptional communication and interpersonal skills, with the ability to convey complex information clearly and compassionately. * Strong problem-solving skills and a high level of attention to detail. * A patient and professional demeanour, particularly when handling sensitive situations. * Proficiency in using CRM software and the Microsoft Office Suite. * The ability to work independently and manage time effectively in a remote setting. * Experience in the healthcare or managed care industry is highly desirable. * A working knowledge of Medicaid or similar publicly-funded health programmes would be a significant advantage.

<div>Ready To Go Further?
Saia is a different kind of logistics and transportation company. We do things the right way. You&lsquo;ll see it in our commitment to our people, customers, and community. You&lsquo;ll feel it in the support you get on day one &ndash; from leadership and from your team. A job with Saia is packed with opportunity &ndash; from learning new skills and advancing to competitive compensation and great benefits. It's all here and it&rsquo;s exactly what going further is all about. 
Position Summary
Provides support to customers and terminal operations by managing communications and coordinating service activities. Delivers accurate documentation and timely assistance to strengthen customer relationships and improve operational efficiency.
Major Tasks and Responsibilities<ul><li>
Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.</li><li>
Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.</li><li>
Confirms delivery availability with dispatch and addresses scheduling conflicts.</li><li>
Prepares and reviews dispatch paperwork for accuracy and completeness.</li><li>
Supports billing and data entry while maintaining accurate terminal records.</li><li>
Conducts driver check-ins to verify delivery performance and address service issues.</li><li>
Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.</li><li>
Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.</li></ul>
Minimum Qualifications<ul><li>
Must be at least 18 years of age.</li><li>
High school diploma or GED.</li><li>
Authorized to work in the United States.</li><li>
Read, write, communicate and comprehend the English language in order to perform the various tasks of the job, including but not limited to: converse with co-workers and members of the general public, including customers; understand oral and written instructions as well as governmental regulations; respond to questions and inquiries from management and government representatives; and accurately complete various documents, reports and records required of the position.</li></ul>
Preferred Qualifications<ul><li>
2+ years of transportation, customer service, or related experience.</li><li>
Working knowledge of Microsoft Office.</li></ul>
Work Conditions and Physical Demands
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Works primarily in a terminal office environment with frequent computer and phone use.</li><li>
Sits for extended periods while performing data entry and administrative tasks.</li><li>
Walks through warehouse and dock areas as needed, with exposure to noise, dust, and varying temperatures.</li><li>
Communicates regularly with drivers, coworkers, and customers in person, by phone, and electronically.</li><li>
Occasionally lifts or carries office supplies or small packages up to 20 pounds.</li><li>
May be required to wear safety gear such as high-visibility vests, hearing protection, or safety footwear in operational areas.</li><li>
Work hours may extend beyond the standard schedule during peak periods or to resolve service issues.</li></ul> 
Pay Rate: $22.40 - $27.30 per hour, based on experience 
Benefits
At Saia, your success is our success! That&rsquo;s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won&rsquo;t go unnoticed. 
Make Your Move
At Saia, our people are the reason we&rsquo;ve been successful for over a century in the industry. Together, we&rsquo;ve created a positive culture that&rsquo;s driven by our core values &ndash; like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we&rsquo;re always looking for more collaborative and motivated individuals to join our team. So, if you&rsquo;re ready to put your career on a solid path, let&rsquo;s go further.
Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div>

Customer Care Specialist II

<div>Ready To Go Further?
Saia is a different kind of logistics and transportation company. We do things the right way. You&lsquo;ll see it in our commitment to our people, customers, and community. You&lsquo;ll feel it in the support you get on day one &ndash; from leadership and from your team. A job with Saia is packed with opportunity &ndash; from learning new skills and advancing to competitive compensation and great benefits. It's all here and it&rsquo;s exactly what going further is all about. 
Position Summary
Provides support to customers and terminal operations by managing communications and coordinating service activities. Delivers accurate documentation and timely assistance to strengthen customer relationships and improve operational efficiency.
Major Tasks and Responsibilities<ul><li>
Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.</li><li>
Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.</li><li>
Confirms delivery availability with dispatch and addresses scheduling conflicts.</li><li>
Prepares and reviews dispatch paperwork for accuracy and completeness.</li><li>
Supports billing and data entry while maintaining accurate terminal records.</li><li>
Conducts driver check-ins to verify delivery performance and address service issues.</li><li>
Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.</li><li>
Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.</li></ul>
Minimum Qualifications<ul><li>
Must be at least 18 years of age.</li><li>
High school diploma or GED.</li><li>
Authorized to work in the United States.</li><li>
Read, write, communicate and comprehend the English language in order to perform the various tasks of the job, including but not limited to: converse with co-workers and members of the general public, including customers; understand oral and written instructions as well as governmental regulations; respond to questions and inquiries from management and government representatives; and accurately complete various documents, reports and records required of the position.</li></ul>
Preferred Qualifications<ul><li>
2+ years of transportation, customer service, or related experience.</li><li>
Working knowledge of Microsoft Office.</li></ul>
Work Conditions and Physical Demands
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Works primarily in a terminal office environment with frequent computer and phone use.</li><li>
Sits for extended periods while performing data entry and administrative tasks.</li><li>
Walks through warehouse and dock areas as needed, with exposure to noise, dust, and varying temperatures.</li><li>
Communicates regularly with drivers, coworkers, and customers in person, by phone, and electronically.</li><li>
Occasionally lifts or carries office supplies or small packages up to 20 pounds.</li><li>
May be required to wear safety gear such as high-visibility vests, hearing protection, or safety footwear in operational areas.</li><li>
Work hours may extend beyond the standard schedule during peak periods or to resolve service issues.</li></ul> 
Pay Rate: $22.30 - $27.05 per hour, based on experience 
Benefits
At Saia, your success is our success! That&rsquo;s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won&rsquo;t go unnoticed. 
Make Your Move
At Saia, our people are the reason we&rsquo;ve been successful for over a century in the industry. Together, we&rsquo;ve created a positive culture that&rsquo;s driven by our core values &ndash; like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we&rsquo;re always looking for more collaborative and motivated individuals to join our team. So, if you&rsquo;re ready to put your career on a solid path, let&rsquo;s go further.
Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div>

Country Bank For Savings

<div><div>Being a Country Bank team member has a lot of perks! Our competitive total compensation package and comprehensive benefit package include:<ul><li>
Medical, dental and vision insurance, a 401(k) Plan with a generous employer contribution plus match;</li><li>
Income protection benefits;</li><li>
Educational assistance and tuition reimbursement benefits;</li><li>
Generous total paid time off, and more!</li></ul>
Country Bank is a growing mutual community bank with locations in Hampden, Hampshire and Worcester counties. We are Made to Make a Difference in the lives of our customers, our communities, and for our team members every day since 1850. It is our people that drive our success and create our inclusive and engaging culture. We&rsquo;re excited to meet you to discuss our career opportunities and how you can make a difference as a part of our growing Call Center team!
About the Job:
We're excited to announce an opportunity for the position of Customer Care Center Specialist! Under the supervision of the Customer Care Center Manager, this position plays an integral role in ensuring that an exceptional customer experience is achieved in each banking interaction through an efficient first call resolution approach in the Bank's multi-channel call center. The Customer Care Center Specialist enhances customer relationships by providing tailored service to each customer, through active listening and engagement to understand each customer&rsquo;s financial needs and goals, and developing quality leads to business partners via telephone and email correspondence, while being a primary resource for electronic banking.
The hiring range for this position is $20.00 to $25.00 hourly.
This position is Part Time, 20 hours weekly.
Essential Duties and Responsibilities (Other Duties May be Assigned):<ul><li>
Effectively communicates with and assists internal and external customers in a professional, positive and composed manner while using effective listening abilities to resolve customer inquiries and requests.</li><li>
Identifies and pursues opportunities to build and deepen consumer and business customer relationships by actively listening and engaging the customer to cross-sell products and services and understand their current and future financial needs and priorities. Offers needs-based solutions and educates customers on products, promotions and digital services to assist the customer in reaching their financial goals.</li><li>
 Utilizes multiple delivery channels to service all banking inquiry types.</li><li>
Has extensive knowledge of all eServices products, and is proficient in navigating required electronic product delivery systems.</li><li>
Opens various types of new consumer accounts and conducts other basic customer transactions, while demonstrating exceptional knowledge of all Bank products and services.</li><li>
Meets all defined growth, referral, sales, service, and campaign goals by identifying customer needs, providing appropriate guidance and perspective about Country Bank solutions, and balancing additional duties while providing coverage of the phone queue.</li><li>
Develops creative solutions to troubleshoot non-traditional banking inquiries such as remote banking, debit card compromises, POS declines, and disruptions in the availability of online and mobile platform.</li>
Other job duties, as assigned. 
<li>
</li></ul>Knowledge and Skills:
It is required that the employee in this position can work independently and as part of a team, with the ability to easily transition between jobs based on Bank and department need. This employee should be able to interpret ideas and facts, while also analyzing and interpreting federal and state laws and/or regulations. Strong customer service and sales skills, as well as strong written communication skills are required in this position. Exceptional verbal and numerical aptitudes are required. Must be able to work in a high-volume setting and must demonstrate an ability to quickly learn and adapt to changing systems, applications, policies and procedures. This position requires intermediate knowledge of the Microsoft Office Suite, including Excel, Outlook, PowerPoint and Word. Working knowledge of the Finastra core platform is preferred.
This position requires intermediate knowledge of the Microsoft Office Suite, including Excel, Outlook, PowerPoint, and Word.
Education and Work Experience:
A High School diploma or equivalent is required, along with a minimum of one year of banking experience. Call Center experience is preferred.
Working Conditions/Physical Requirements: 
 
This position is in an office environment, which means the physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards, with a moderate level of noise. Prolonged periods of sitting and looking at a computer screen with freedom of movement on a regular basis is expected. Minimal physical effort is required but could include: repetitive motion of wrists and fingers; talking and hearing; and handling of light materials and supplies.
Country Bank is an Equal Opportunity Employer. Diverse applicants encouraged to apply.</div></div>

Customer Care Center Specialist

Climate Control Systems of Greenwood INC

We are searching for a friendly and highly analytical customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires.A top-notch Customer Service Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.<h3> Responsibilities:</h3><ul><li>Promptly responding to customer queries via email, live chat, video, phone, and social media channels.</li><li>Immediately escalating serious complaints or issues that you are not equipped to deal with.</li><li>Liaising with colleagues or managers to find the best solutions to customers’ issues.</li><li>Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.</li><li>Maintaining a polite, helpful, and professional manner at all times.</li><li>Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.</li><li>Familiarizing yourself with new products and services as they are introduced.</li><li>Attending workshops and meetings as required.</li><li>Providing training to new customer service agents.</li><li>Respecting client confidentiality at all times.</li></ul><h3> Requirements:</h3><ul><li>High school diploma or GED.</li><li>Bachelor’s degree in business, communications, or a related field may be advantageous.</li><li>Practical experience with help desk software, such as Zendesk, and CRM software, such as salesforce sales cloud, may be required.</li><li>Previous experience in a customer service role is preferred.</li><li>The ability to respond appropriately under pressure.</li><li>Sound judgment and excellent problem-solving skills.</li><li>The ability to speak a second language may be advantageous.</li><li>A positive attitude and the ability to build relationships with clients.</li><li>The flexibility to work irregular hours, when required.</li><li>Superb written and verbal communication skills.</li></ul>

Customer Support Specialist

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