customer care specialist

FreightWise

<div><p>Hiring: Customer Care Specialist</p><p>
At FreightWise</p><p><b>
Location:</b> Nashville, TN
</p><p><b>Hours</b>: Fulltime, Monday through Friday, flexible hours
</p><p><b>Pay:</b> Hourly based on experience</p><p></p><p><b><br>
Who we are:
</b></p><p>At FreightWise we combine agile tech development with deep industry expertise to provide transportation management services, and software for small and mid-sized shippers. Founded in 2015 and 7 years on the INC. 5000 list. FreightWise was voted one of the Best Places to Work by the Nashville Business Journal.</p><p><br>
</p><p><b>Summary:
</b></p><p>The <b>Customer Care Specialist</b> is responsible for providing exceptional service and support to customers, acting as a liaison between the company and its clientele. This role requires expert-level knowledge of the company&rsquo;s products, services, and policies to deliver tailored solutions, ensuring a positive customer experience. The Customer Care Specialist handles complex issues, manages customer expectations, and provides personalized guidance across various communication channels.</p><p></p><p><b><br>
What you will do:</b></p><ul><li>
Provide customers with technical support via phone, email, chat, and remote tools</li><li>
Build and maintain long-lasting customer relationships by understanding their needs and providing exceptional, personalized service</li><li>
Address customer concerns in a professional and timely manner</li><li>
Investigate customer requests, ensuring all interactions are responded with empathy</li><li>
Ensure resolutions are found and customer is satisfied with the outcome</li><li>
Be knowledgeable of company&rsquo;s products, services, policies and industry trends</li><li>
Inform customers of product features, to ensure they realize the maximum value of their purchase</li><li>
Provide solutions to improve their overall experience</li><li>
Work closely with internal departments to provide seamless customer service</li><li>
Collect customer feedback on products and services to share with management teams</li><li>
Make recommendations for improvements to processes, products, or policies based on customer feedback</li><li>
Accurately document customer interactions and outcomes in the CRM system</li><li>
Provide updates and reports on case status, customer trends, and their feedback</li><li>
Monitor key performance metrics (KPIs) for resolution time, and satisfaction</li><li>
Participate in ongoing training and development opportunities, with focus on industry best practices and service improvements</li></ul><p></p><p><b><br>
What you will need:</b></p><ul><li>
High School diploma or equivalent, and 2 years of customer service experience is preferred</li><li>
Excellent written and verbal communication skills, with the ability to adapt tone and approach based on customer needs
</li><li>Exceptional listening skills with a customer-first mindset</li><li>
Critical-thinking and problem-solving skills to resolve complex issues</li><li>
Ability to work under pressure in a fast-paced environment, managing multiple cases simultaneously</li><li>
Highly organized with attention to detail</li><li>
Proficient using CRM systems, customer service software, and G-Suite (Google)</li><li>
Experience with technical troubleshooting or industry-specific knowledge (e.g., software, IT, Logistics)</li></ul><p></p><p><b><br>
What we provide</b>:
</p><ul><li>Insurance: Medical, Dental, Vision, STD, LTD</li><li>
Company paid Life insurance $50k</li><li>
401(k), with match</li><li>
Paid Time Off
</li><li>11 Paid Holidays</li><li>
Hybrid work and flexible schedules
</li><li>Great work environment with opportunity for growth</li></ul><p></p><p><b><br>
E-Verify:</b></p><p>
FreightWise participates in the federal government&rsquo;s E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For all new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.</p></div>

Customer Care Specialist

AnovoRx Group

<div><p><b>Job Summary:</b></p><p>
Under the general supervision of the Reimbursement Supervisor, the Customer Care Specialist is responsible for various reimbursement and call center functions, including but not limited to manufacturer services (&ldquo;HUB&rdquo;) intake process, pharmacy clearance, accurate and timely claim submission, collection activity, payment posting, and/or refunds, inbound and outbound calls. The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.</p><p><b>
Primary Duties and Responsibilities</b></p><p>
1.Handle inbound/outbound reimbursement calls.</p><p>
2.Responsible for accurate entry of all inbound faxes such as but not limited to new referrals, refill prescriptions, reimbursement documents, and HUB documentation within a timely manner.</p><p>
3.Ensure confidentiality of all patient accounts by following HIPAA guidelines and adhering to all company HIPAA policies and procedures and completing all company required HIPAA training in a timely manner.</p><p>
4.Knowledgeable of and trained to document adverse events as they are reported.</p><p>
5.Responsible for verifying benefits and coverage information for each patient&rsquo;s prescription.</p><p>
6.Responsible for the accurate delivery/communication of insurance benefits to specialty pharmacy patients.</p><p>
7.Responsible for obtaining prior authorizations and appeals for patients&rsquo; prescription.</p><p>
8.Process specialty pharmacy claims accurately and timely.</p><p>
9.Post specialty pharmacy cash receipts.</p><p>
10.Serve as a backup to the Revenue Cycle Management Associate including but not limited to collection activities, claims processing, rejection solution, and phone coverage.</p><p>
11.Must know acceptable reimbursement ranges for each AnovoRx drug and be able to convert reimbursement rates expressed in WAC and pre-settlement AWP to post-settlement AWP equivalency.</p><p>
12.Must know and be able to apply the Company&rsquo;s policy of restrictions on and acceptable waiver of co-payments and provision of reduced price or free goods.</p><p>
13. Adhere to the drug manufacturers business rules during the patient onboarding process and provide any manufacturer assistance available to the patients as needed.</p><p>
14.Regular and reliable attendance expected.</p><p>
15.Other work-related duties as assigned by supervisor/manager.</p><p></p><p><b><br>
Minimum Knowledge, Abilities, and Skills Required</b></p><p>
1.Must have a high school diploma or equivalent.</p><p>
2.At least one year experience in reimbursement/insurance.</p><p>
3.Must be highly motivated, people friendly, organized and detail oriented.</p><p>
4.Must have excellent computer skills; proficient in Microsoft Office Suite, primarily Word, Excel and PowerPoint.</p><p>
5.Must have history evidencing reliability and consistency in timeliness, attendance, and quality of work.</p><p>
6.Must present yourself professionally on the phone and in person.</p><p>
7.Must articulate thoughts well and communicate them clearly, both verbally and in writing.</p><div></div><div><b><br>
This description is intended to be only a general outline of major activities. It is expected that the employee performs these and any other activities which may be assigned, or which may occur in the normal course of work. This description is not a contract or guarantee of employment. AnovoRx is an Equal Opportunity Employer.</b></div></div>

AJ Danboise

<p></p><div><div><div><b>We want you to Join Our Team!</b></div><div></div><div><br>
We need a Dispatcher / Customer Care Specialist. We are a family owned and operated Electrical, HVAC and Plumbing service company in Farmington Hills that has been in business since 1925. We pride ourselves on an exceptional customer service experience. We&rsquo;re interested in talented individuals that are looking for more than just a job. We want you to have a career with a company you can be proud to be a part of forever! We&rsquo;ve been family owned and operated since 1925 and we want you to be part of the family!</div><div></div><div><b><br>
Qualifications for our Dispatcher / Customer Care Specialist:</b>
</div><div>Preferably 1-3 years of experience in dispatching and customer service. Must have a positive attitude, learn quickly and adapt well to changes. You will serve as the bridge between our customers and technicians in the field.</div><div></div><div><b><br>
Some of the skills we&rsquo;re looking for in a </b><b>Dispatcher / Customer Care Specialist</b><b>:</b></div><ul><li>
Provide exceptional customer service</li><li>
Organize service technicians and dispatch accordingly</li><li>
Prevent and/or manage escalations</li><li>
Initiate communication with customers</li><li>
Handle customer inquiries with a sense of urgency</li><li>
Proficient in Microsoft Office Suite</li><li>
Strong communication skills</li><li>
Complete administrative duties and special projects as assigned</li><li>
Highly organized with special attention to details and demonstrated follow-through</li><li>
Strong interpersonal, analytical, and problem-solving skills</li><li>
Learns quickly and thrives in a fast-paced environment</li><li>
Positive, strong interpersonal and analytical skills</li><li>
Self-motivated, exceptional at prioritizing, and works well with a team</li><li>
Ability to multi-task and work under pressure</li><li>
Enjoy what you do!</li></ul><div><b>
Some of the benefits our Dispatchers / Customer Care Specialists receive:</b></div><br>
<div></div><ul><li>
Health Insurance &ndash; BCN &amp; BCBS</li><li>
Dental Insurance &ndash; Included with Health</li><li>
Vision Insurance &ndash; included with Health</li><li>
Short Term Disability &ndash; provided by the Company</li><li>
Long Term Disability &ndash; provided by the Company</li><li>
Life Insurance equal to your annual salary &ndash; provided by the Company</li><li>
Paid Time Off &ndash; ranges from 9 days per year to 23 days per year depending on years of service</li><li>
Holidays &ndash; 6 paid per year</li><li>
401K Plan - 100% Company Match on the first 6% of Deferrals</li></ul></div></div>

Dispatcher / Customer Care Specialist

Onco360 Oncology Pharmacy

<div>
 Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a
 <strong>
  Customer Care Specialist
 </strong>
 based out of our Buffalo, NYpharmacy. T his is a full-time position working hours between 8am-8pm
 <strong>
  EST Monday through Friday and availability on Saturday and Sundays for hours between 9am-5:30pm EST.
 </strong>
 <strong>
  This is a remote work from home position.
 </strong>
 Customer Care Specialists at Onco360 w ill work with the sales team and providers in monitoring all customer care issues.
 <br/>
 <br/>
 <strong>
  Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer
 </strong>
 <strong>
  s.
  <br/>
  <br/>
 </strong>
 A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.
 <br/>
 <br/>
 We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.
 <br/>
 <br/>
 <strong>
  Starting salary from $22.00 an hour and up
  <br/>
  <br/>
 </strong>
 We offer great benefits including:
 <br/>
 <br/>
 <ul>
  <li>
   Medical; Dental; Vision
  </li>
  <li>
   401k with a match
  </li>
  <li>
   Paid Time Off and Paid Holidays
  </li>
  <li>
   Tuition Reimbursement
  </li>
  <li>
   Company paid benefits &ndash; life, and short and long-term disability
   <br/>
   <br/>
  </li>
 </ul>
 Customer Care Specialist Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Manages the customer care escalations email workflow.
  </li>
  <li>
   Works with the customer service manager to ensure all sales team escalations are addressed daily.
  </li>
  <li>
   Work all address exception reports given by the VP of pharmacy operations.
  </li>
  <li>
   Report to the customer care manager any items that may cause escalations not to be completed.
  </li>
  <li>
   Have knowledge of CPR+ and billing claim responses.
  </li>
  <li>
   Escalate all issues to the proper pharmacy director, sales team rep or analytics team.
  </li>
  <li>
   Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.
  </li>
  <li>
   Work all projects that are assigned by the customer service manager
   <br/>
   <br/>
  </li>
 </ul>
 Position Qualifications for Customer Care Specialist:
 <br/>
 <br/>
 <ul>
  <li>
   Education/Learning Experience
  </li>
  <ul>
   <li>
    High School Diploma required; Bachelor's degree preferred
   </li>
  </ul>
  <li>
   Work Experience
  </li>
  <ul>
   <li>
    1 to 2 years of pharmacy billing or certified pharmacy technician required
   </li>
  </ul>
  <li>
   Skills/Knowledge
  </li>
  <ul>
   <li>
    Customer service, problem solving, and excellent communication skills verbal and writing required.
   </li>
   <li>
    Work independently with little to no guidance
   </li>
  </ul>
  <li>
   Licenses/Certifications
  </li>
  <ul>
   <li>
    Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  #Company Values: Teamwork, Respect, Integrity, Passion
 </strong>
</div>


Pharmacy Technician - Customer Care Specialist

Onco360

<div><div>Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a <b>Customer Care Specialist</b> based out of our Houston, TX<b> </b>pharmacy. This is a full-time position working hours between 8am-8pm<b> CST Monday through Friday and availability on Saturday and Sundays for hours between 8am-4:30pm CST.</b> <b>This is a remote work from home position.</b> Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.</div>
<div></div><div><div><b>Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer</b><b>s.</b></div>
<div><div>A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.</div>
<div></div><div>We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.</div>
</div>
<div></div><div><b>Starting salary from $22.00 an hour and up</b></div>
</div><div></div><div><div>We offer great benefits including:</div>
<ul><li>Medical; Dental; Vision</li>
<li>401k with a match</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Company paid benefits &ndash; life, and short and long-term disability</li>
</ul><div>Customer Care Specialist Responsibilities:</div>
<ul><li>Manages the customer care escalations email workflow.</li>
<li>Works with the customer service manager to ensure all sales team escalations are addressed daily.</li>
<li>Work all address exception reports given by the VP of pharmacy operations.</li>
<li>Report to the customer care manager any items that may cause escalations not to be completed.</li>
<li>Have knowledge of CPR+ and billing claim responses.</li>
<li>Escalate all issues to the proper pharmacy director, sales team rep or analytics team.</li>
<li>Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.</li>
<li>Work all projects that are assigned by the customer service manager</li>
</ul><div>Position Qualifications for Customer Care Specialist:</div>
<ul><li>Education/Learning Experience
<ul><li>High School Diploma required; Bachelor's degree preferred</li>
</ul></li><li>Work Experience
<ul><li>1 to 2 years of pharmacy billing or certified pharmacy technician required</li>
</ul></li><li>Skills/Knowledge
<ul><li>Customer service, problem solving, and excellent communication skills verbal and writing required.</li>
<li>Work independently with little to no guidance</li>
</ul></li><li>Licenses/Certifications
<ul><li>Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent</li>
</ul></li></ul><div><b>#Company Values: Teamwork, Respect, Integrity, Passion</b></div></div></div>

<div><div>Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a <b>Customer Care Specialist</b> based out of our Louisville, KY<b> </b>pharmacy. This is a full-time position working hours between 8am-8pm<b> EST Monday through Friday and availability on Saturday and Sundays for hours between 9am-5:30pm EST.</b> <b>This is a remote work from home position.</b> Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.</div>
<div></div><div><div><b>Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer</b><b>s.</b></div>
<div><div>A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.</div>
<div></div><div>We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.</div>
</div>
<div></div><div><b>Starting salary from $22.00 an hour and up</b></div>
</div><div></div><div><div>We offer great benefits including:</div>
<ul><li>Medical; Dental; Vision</li>
<li>401k with a match</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Company paid benefits &ndash; life, and short and long-term disability</li>
</ul><div>Customer Care Specialist Responsibilities:</div>
<ul><li>Manages the customer care escalations email workflow.</li>
<li>Works with the customer service manager to ensure all sales team escalations are addressed daily.</li>
<li>Work all address exception reports given by the VP of pharmacy operations.</li>
<li>Report to the customer care manager any items that may cause escalations not to be completed.</li>
<li>Have knowledge of CPR+ and billing claim responses.</li>
<li>Escalate all issues to the proper pharmacy director, sales team rep or analytics team.</li>
<li>Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.</li>
<li>Work all projects that are assigned by the customer service manager</li>
</ul><div>Position Qualifications for Customer Care Specialist:</div>
<ul><li>Education/Learning Experience
<ul><li>High School Diploma required; Bachelor's degree preferred</li>
</ul></li><li>Work Experience
<ul><li>1 to 2 years of pharmacy billing or certified pharmacy technician required</li>
</ul></li><li>Skills/Knowledge
<ul><li>Customer service, problem solving, and excellent communication skills verbal and writing required.</li>
<li>Work independently with little to no guidance</li>
</ul></li><li>Licenses/Certifications
<ul><li>Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent</li>
</ul></li></ul><div><b>#Company Values: Teamwork, Respect, Integrity, Passion</b></div></div></div>

<div><div>Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a <b>Customer Care Specialist</b> based out of our Scottsdale, AZ<b> </b>pharmacy. This is a full-time position working hours between 8am-8pm<b> MST Monday through Friday and availability on Saturday and Sundays for hours between 8am-4:30pm MST. </b><b>This is a remote work from home position.</b> Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.</div>
<div></div><div><div><b>Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer</b><b>s.</b></div>
<div><div>A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.</div>
<div></div><div>We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.</div>
</div>
<div></div><div><b>Starting salary from $22.00 an hour and up</b></div>
</div><div></div><div><div>We offer great benefits including:</div>
<ul><li>Medical; Dental; Vision</li>
<li>401k with a match</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Company paid benefits &ndash; life, and short and long-term disability</li>
</ul><div>Customer Care Specialist Responsibilities:</div>
<ul><li>Manages the customer care escalations email workflow.</li>
<li>Works with the customer service manager to ensure all sales team escalations are addressed daily.</li>
<li>Work all address exception reports given by the VP of pharmacy operations.</li>
<li>Report to the customer care manager any items that may cause escalations not to be completed.</li>
<li>Have knowledge of CPR+ and billing claim responses.</li>
<li>Escalate all issues to the proper pharmacy director, sales team rep or analytics team.</li>
<li>Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.</li>
<li>Work all projects that are assigned by the customer service manager</li>
</ul><div>Position Qualifications for Customer Care Specialist:</div>
<ul><li>Education/Learning Experience
<ul><li>High School Diploma required; Bachelor's degree preferred</li>
</ul></li><li>Work Experience
<ul><li>1 to 2 years of pharmacy billing or certified pharmacy technician required</li>
</ul></li><li>Skills/Knowledge
<ul><li>Customer service, problem solving, and excellent communication skills verbal and writing required.</li>
<li>Work independently with little to no guidance</li>
</ul></li><li>Licenses/Certifications
<ul><li>Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent</li>
</ul></li></ul><div><b>#Company Values: Teamwork, Respect, Integrity, Passion</b></div></div></div>

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