customer care specialist

Frost

<div>It&rsquo;s about being real when people need you.
Are you someone that loves to lend a hand to others and does so with a kind, approachable attitude? Are you passionate about finding solutions to problems and enjoy the freedom of making those decisions? Do you genuinely enjoy helping people and want to be part of making their day better? If so, then the Customer Service Specialist role might be for you!
At Frost, it&rsquo;s about more than a job. It&rsquo;s about having a flourishing career where you can thrive, both in and out of work. At Frost, we&rsquo;re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you&rsquo;ll become part of Frost&rsquo;s over 150-year legacy of providing unparalleled banking services.
Who you are:
As a Customer Service Specialist, you are our customers&rsquo; first line of support in addressing their banking needs from one of our 24/7 contact centers. You&rsquo;ll answer inbound and outbound calls, identify the issues, and partner with other lines of business to fulfill each request. Our customer&rsquo;s love talking to real people located here in Texas and you will be a key asset to helping them with the assistance they need.
What you&rsquo;ll do:
<ul><li>Once you start, you will complete Frost&rsquo;s Telephone Customer Service (TCS) training program. This is a 4-week, training course (Monday&mdash;Friday, 8 a.m.&mdash;5 p.m.), followed by a multi-week training and development program
</li><li>Answer inbound calls, troubleshoot issues, research accounts, and use multiple tools to fulfill customer requests
</li><li>Partner with business lines to find the best solution for each customer. Often this includes discerning the best solution for the customer and will involve independent judgement finding those solutions
</li><li>Manage competing priorities to ensure you&rsquo;re meeting customer needs accurately and efficiently
</li></ul>What you&rsquo;ll need:
<ul><li>Flexible availability, including weekends
</li><li>Proven commitment to continuous improvement and a high attention to detail
</li><li>Excellent written and verbal communication skills
</li><li>1+ years of experience in customer service, sales, or banking
</li><li>Experience in a customer contact center setting
</li><li>Proficiency in Microsoft computer applications
</li></ul>Additional Preferred Skills:
<ul><li>Completion of at least 30 hours of college coursework
</li><li>Bilingual in English and Spanish
</li></ul>Once you start, you will:
<ul><li>Participate in a comprehensive training program that provides a baseline of banking knowledge, system overviews, and customer service best-practices
</li><li>Training will take place at our One Frost campus over the course of 8 weeks Monday-Friday during the hours of 8:00am to 5:00pm
</li><li>Frost is excited to offer our customers the ability to connect with a real person 24/7. Therefore, we require that our candidates have flexible availability, including weekends
</li><li>Once training is complete, your permanent work schedule will be as determined with your recruiter during the hire process
</li></ul>Our Benefits:
At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:
<ul><li>Medical, dental, vision, long-term disability, and life insurance
</li><li>401(k) matching
</li><li>Generous holiday and paid time off schedule
</li><li>Tuition reimbursement
</li><li>Extensive health and wellness programs, including our Employee Assistance Program
</li><li>Referral bonus program + more!
</li></ul>Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it&rsquo;s about being part of something bigger. If this sounds like you, we encourage you to apply and see what&rsquo;s possible at Frost.</div>

Customer Service Specialist

ibex

<div>
 
 
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 &nbsp;
 
 
 &bull; Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
 
 &bull; Assist customers with their items purchased through ecommerce website
 
 &bull; Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 
 &bull; Providing alternatives to products/items, which are not available on the ecommerce website
 
 &bull; Follow standard processes and procedures when it comes to providing the resolution
 
 &bull; Staying up to date with latest updates on system information, process changes and future updates
 
 
 &nbsp;
 
 
 &bull; O Levels/Matriculation or above
 
 &bull; Excellent Written and Verbal English communication
 
 &bull; Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 &bull; Banking Experience preferred
 
</div>

Customer Services Specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Banking Experience preferred
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Assist customers with their items purchased through ecommerce website
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Technotask Business Solutions

How to Apply: Ready to elevate our customer experience? Whatsapp your resume on +91 9988672230We are hiring! Customer Experience Specialist (with Sales Background) | KSAAre you a customer champion who knows how to drive revenue? We are looking for a dynamic Customer Experience Specialist with a proven Sales background to join our team in Saudi Arabia (KSA). In this role, you will bridge the gap between relationship-building and business growth, ensuring our clients receive world-class service while identifying new expansion opportunities.Location: KSA (Saudi Arabia), fully remote.What You Will Do Own the Journey: Manage end-to-end customer onboarding, retention, and satisfaction. Drive Growth: Utilize your sales mindset to spot upselling and cross-selling opportunities naturally. Solve &amp; Support: Act as the primary point of contact for client inquiries, resolving issues with speed and empathy. Analyze Insights: Gather customer feedback to help improve our products and service delivery.What We Are Looking For Experience: 2-4 years in Customer Success, Account Management, or Sales. Market Knowledge: Deep understanding of the KSA market and local business culture. Language: Bilingual fluency in Arabic and English is highly preferred. Skills: Excellent negotiation, communication, and CRM tracking capabilities.Pay: ﷼2,500.00 - ﷼3,000.00 per monthWork Location: Remote

Customer Experience Specialist

<div>
 Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC&reg;, HSN&reg;, Ballard Designs&reg;, Frontgate&reg;, Garnet Hill&reg; and Grandin Road.
 
 
 
 Your Opportunity, Your Team
 
 
 
 Our Customer Service Specialist supports QVC, and help answer our inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.
 
 
 
 Where You'll Work
 
 
 
 <ul>
 <li>
 This role is remote; job seekers must reside in Texas to be considered. You will work from home.
 
 
 </li>
 </ul>
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Busy day handling a high volume of our inbound customer inquiries.
 </li>
 <li>
 Offer additional products on each customer interaction.
 </li>
 <li>
 Assist customers with questions while personalizing the experience for each caller.
 </li>
 <li>
 Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data.
 </li>
 <li>
 Opportunity for advancement and upward mobility across the entire QVC Group family of brands.
 </li>
 <li>
 Report to an assigned Customer Service Supervisor.
 
 
 </li>
 </ul>
 
 What You'll Bring
 
 
 
 <ul>
 <li>
 Provide a distraction free work from home environment.
 </li>
 <li>
 12 months or more of customer service experience.
 </li>
 <li>
 Learn and work in a virtual environment.
 </li>
 <li>
 Communicate with a variety of styles.
 </li>
 <li>
 Navigate multiple systems and screens.
 </li>
 <li>
 Follow QVC computer system requirements.
 </li>
 <li>
 Troubleshoot own technical problems (partner with IT when needed).
 </li>
 <li>
 Available to work weekends, holidays, and additional hours.
 
 
 </li>
 </ul>
 This is a remote position.
 
 
 Our Total Rewards package includes benefits you&rsquo;ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
</div>

QVC Customer Service Specialist - Full Time

SIEGWERK

<div><div>Our Benefits &ndash; What We Offer You?</div><ul><li>
Employer-Paid Private Pension Plan (BES) &ndash; Full employer contribution to support your long-term financial well-being.</li><li>
Additional Leave Days &ndash; Including birthday leave, moving day leave, and administrative leave to support work&ndash;life balance.</li><li>
Employee Well Being &amp; Support Programs &ndash; Offering psychological support for employees and their families, along with well‑being seminars to enhance overall mental and emotional health.</li><li>
Global Learning Platform &ndash; Siegwerk Learning Hub &ndash; Unlimited access to more than 20,000 online learning modules worldwide, plus Speexx language training.</li><li>
Social Benefits &ndash; Marriage allowance, child allowance, and an annual Ramadan market gift card.</li><li>
Corporate Benefits Platform &ndash; Exclusive discounts and special offers from partner brands.</li><li>
Multisport Card &ndash; Access to a wide network of gyms, studios, and wellness facilities at a discounted rate</li></ul><div></div><div> 
Your Tasks &ndash; What You can expect as Customer Service Specialist?</div><ul><li>
Handle inquiries, orders up to invoicing, coordination of deliveries and returns, handle consignment stock orders and
</li><li>charging thereof, invoicing managing receivables including reminders etc.</li><li>
Monitor contract conditions, payment terms and sales figures as well as accruals for bonus</li><li>
Handle credit notes, bonus, statistics, market- and customer analysis</li><li>
Deal with customers for order processing issues</li><li>
Ensure claims management and coordination with technical and sales managers</li><li>
Ensure continuous customer data management / active participation in maintaining customer contacts</li><li>
Provide support to the sales and technology managers handling and coordinating a variety of situations</li><li>
Deal with promptly and efficiently customer correspondence, also in foreign languages incl. reporting</li><li>
Ensure sales measures (e. g. price increase) are aligned</li><li>
Provide price calculations / preparations &ndash; coordination of prices within customer group; prepare and send quotations</li><li>
Manage the returnable containers</li><li>
Prepare sales presentations under direction of sales managers/technology managers</li></ul><div></div><div> 
Your Profile &ndash; What do You bring as Customer Service Specialist?</div><ul><li>
Bachelor's degree in business administration, supply chain management, or a related field
</li><li>3-5 years of experience in after-sales operations, preferably in a production or manufacturing environment
</li><li>Experience in export sales operations</li><li>
Knowledge of sales processes, including order processing, inventory management, and shipment tracking
</li><li>Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
</li><li>Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment
</li><li>SAP knowledge is a must</li><li>
Ability to work independently and prioritize multiple tasks in a fast-paced environment</li></ul></div><div></div>

ADIB - Abu Dhabi Islamic Bank

<div>
 
 
 
 Role: Customer Support Specialist &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
 
 
 
 
 Location: BR-Al Barsha Branch, Dubai
 
 
 
 
 Role Purpose:
 
 
 
 <ul>
 <li>
 To assist customers in their banking requirements by delivering high quality service while projecting ADIB&rsquo;s professional image in all interpersonal dealings.&nbsp; &nbsp;
 </li>
 </ul>
 
 
 
 Key Accountabilities of the role:&nbsp;
 
 
 
 These are the main responsibilities of this role&nbsp;
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Maintaining a high level of service attitude towards customers.&nbsp;
 </li>
 <li>
 Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc.
 </li>
 <li>
 Handling general walk in inquiries in a pleasant manner regarding ADIBs products &amp; services and directing the customers to the respective service areas.
 </li>
 <li>
 General administrative work which may include preparation of memos, customer letters, filing etc.,
 </li>
 <li>
 Delivery of cheque books and ATM cards to customers&nbsp;
 </li>
 <li>
 Handling and delivering captured card issues on account of customers
 </li>
 <li>
 Delivery of covered cards to customers
 </li>
 <li>
 Delivery of returned cheques to customers
 </li>
 <li>
 Perform any other responsibilities entrusted by Branch management from time to time.&nbsp;
 </li>
 </ul>
 
 
 
 Specialist skills / Technical knowledge required for this role:
 
 
 
 <ul>
 <li>
 Knowledge of ADIB&rsquo;s Retail &amp; institutional Banking products &amp; services
 </li>
 <li>
 Knowledge of ADIB&rsquo;s Operational Policies &amp; Procedures
 </li>
 <li>
 Knowledge of UAE banking practices, regulations &amp; risks
 </li>
 <li>
 Thorough Knowledge of all the Regulations issued by Central Bank of UAE
 </li>
 <li>
 Fair knowledge of service standards&nbsp;
 </li>
 <li>
 Knowledge of Cross Sales&nbsp;
 </li>
 <li>
 Computer skills
 </li>
 </ul>
 
 
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 This position is for UAE Nationals only.
 
 
 
 &nbsp;
 
 
</div>

Customer Support Specialist

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