customer care specialist

Swatch

<div>
 <p>
  Customer Care Specialist - Saudi only
 </p>
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  <br/>
 </p>
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  Mission
 </p>
 <p>
  To deliver a seamless and personalized customer experience by understanding customer needs, providing effective solutions, and supporting continuous improvement of service tools and processes. Through active communication, accurate reporting, and collaboration with internal teams, Customer Care strengthens brand loyalty and ensures high-quality support across all channels.
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  Key Responsibilities
 </p>
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  <br/>
 </p>
 <ul>
  <li>
   You are in constant contact with our customers via various communication channels (e.g. e-mail, video call, live chat, social media) in order to identify their needs and derive measures from them.
  </li>
  <li>
   Your tasks include actively researching current trends in this area in order to drive the optimization of existing tools.
  </li>
  <li>
   You actively support the implementation of new projects.
  </li>
  <li>
   You work closely with the respective departments.
  </li>
  <li>
   You ensure the maintenance and operation of the customer care tools, as well as the creation of reports and the dispatch to Management
  </li>
  <li>
   You perform minor service work on watches (adapting bracelets, changing batteries, etc.).
  </li>
  <li>
   You take care of general, administrative office tasks.
  </li>
 </ul>
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  <br/>
 </p>
 <p>
  REQUIREMENTS:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   You have completed a good commercial training and have initial experience in the field of customer service.
  </li>
  <li>
   You have a communicative and open-minded, customer-oriented approach.
  </li>
  <li>
   You have a good command of the MS Office package, especially Excel, Word and PowerPoint, as well as SAP, Google Analytics and, ideally, Sales Force.
  </li>
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   You appreciate technical innovations and tools.
  </li>
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   You are business fluent Arabic English, any other language is a plus.
  </li>
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   You are solution- and goal-oriented in your work.
  </li>
  <li>
   You have a high degree of self-motivation to constantly develop yourself.
  </li>
 </ul>
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 </p>
</div>


Customer Care Specialist

Horizon Farm Credit

<div><p><b>Join our customer-focused team as a Customer Care Specialist, where your communication skills and service mindset will help support agriculture and rural communities.
</b></p><p>Horizon Farm Credit is seeking a Customer Care Specialist to join our team. Qualified candidate may work in any available Horizon Farm Credit branch. To view locations, click here Locations | Horizon Farm Credit . The hours of operations are typically Monday to Friday from 8 a.m. to 4:30 p.m. This position is eligible to work up to two days at home per month after 6 months of successful employment. Our ideal candidate is a proactive, detail-oriented professional with a passion for delivering exceptional customer service in a fast-paced, team-oriented environment.
</p><p><b>Position Description: </b>You&rsquo;ll be the first point of contact for customers, handling phone and email inquiries, processing service requests, and supporting digital banking users. You&rsquo;ll also assist with payment processing, account maintenance, and administrative tasks that keep our operations running smoothly. If you enjoy helping others, solving problems, and working in a collaborative environment, this is the opportunity for you!
 </p><p><b>Areas of Responsibilities include but not limited to:
</b></p><p>Customer Service
</p><ul><li>Receives telephone calls promptly, professionally, and courteously. Assist callers with routine inquiries and requests.
</li><li>Ensures that existing and potential customers receive prompt, courteous service.
</li></ul><p>Customer Success
</p><ul><li>Takes ownership of customer inquiries and addresses them promptly. Serves as the first point of contact for new prospects matching them with the right team members.
</li></ul><p>Accounting
</p><ul><li>Process incoming phone payments. Process FastCash requests. Complete noncash forms as needed for internal adjustments and transfers to Finance.
</li></ul><p>Administrative Duties
</p><ul><li>Completes administrative duties to support the day-to-day operations of the association. Provides payoff quotes to customers as needed. Supports online inquiries and provide customer support for Digital Banking users. Performs system maintenance as needed.
</li></ul><p><b>Education &amp; Expereince
</b></p><p>Customer service experience preferred or training/experience in the banking or finance industry. Generally, 2-5+ years of customer service or call center experience. Experience working in a fast-paced environment is a plus.
</p><p><b>REQUIREMENTS
</b></p><ul><li>Excellent communication and interpersonal relations skills.
</li><li>Moderate to thorough knowledge of computer software applications and proven self-starter.
</li><li>Ability to answer routine customer questions and concerns independently.
</li><li>General knowledge of clerical and administrative duties to support branch operations.
</li><li>Excellent organizational skills with the ability to simultaneously work on multiple projects/assignments.
</li><li>Ability to initiate, organize and prioritize work and maintain confidentiality.
</li><li>Possess strong problem-solving skills.
</li><li>Regular, predictable, and reliable attendance is required.
</li><li>Ability to work branch hours of operation (typically Monday &ndash; Friday from 8 a.m. to 4:30 p.m.)
</li><li>Adaptable and flexible to a changing work environment.
</li><li>Prolonged periods sitting at a desk and working on a computer.
</li></ul><p><i>Who are we?
</i></p><p>Horizon Farm Credit is an expert in agriculture, with over 100 years of serving rural America. As a premier rural lender, we're constantly growing and seeking new members for our team. As part of the Horizon Farm Credit team, you have the opportunity to make a difference for agriculture and rural communities.
</p><p><i>What can we offer you?
</i></p><p>We offer competitive compensation and benefits packages for full-time employees including:
</p><ul><li>Medical insurance with dental and vision care options
</li><li>401 (k) with significant employer matching
</li><li>Paid time off, holidays and volunteer time to support work/life balance
</li><li>Tuition reimbursement and training opportunities
</li><li>Student loan reimbursement
</li><li>Leadership and career development opportunities
</li><li>Paid maternity and bonding leave
</li><li>Paid short term disability
</li><li>Fun and inclusive work environment
</li></ul><p>Salary Range: $42,600 - $50,000, depending on experience.
</p><p><i>Equal Opportunity Employer including veterans and individuals with disabilities.</i></p></div>

<div><p><b>Join our customer-focused team as a Customer Care Specialist, where your communication skills and service mindset will help support agriculture and rural communities.
</b></p><p>Horizon Farm Credit is seeking a Customer Care Specialist to join our team. Qualified candidate may work in any available Horizon Farm Credit branch. To view locations, click here Locations | Horizon Farm Credit . The hours of operations are typically Monday to Friday from 8 a.m. to 4:30 p.m. This position is eligible to work up to two days at home per month after 6 months of successful employment. Our ideal candidate is a proactive, detail-oriented professional with a passion for delivering exceptional customer service in a fast-paced, team-oriented environment.
</p><p><b>Position Description: </b>You&rsquo;ll be the first point of contact for customers, handling phone and email inquiries, processing service requests, and supporting digital banking users. You&rsquo;ll also assist with payment processing, account maintenance, and administrative tasks that keep our operations running smoothly. If you enjoy helping others, solving problems, and working in a collaborative environment, this is the opportunity for you!
 </p><p><b>Areas of Responsibilities include but not limited to:
</b></p><p>Customer Service
</p><ul><li>Receives telephone calls promptly, professionally, and courteously. Assist callers with routine inquiries and requests.
</li><li>Ensures that existing and potential customers receive prompt, courteous service.
</li></ul><p>Customer Success
</p><ul><li>Takes ownership of customer inquiries and addresses them promptly. Serves as the first point of contact for new prospects matching them with the right team members.
</li></ul><p>Accounting
</p><ul><li>Process incoming phone payments. Process FastCash requests. Complete noncash forms as needed for internal adjustments and transfers to Finance.
</li></ul><p>Administrative Duties
</p><ul><li>Completes administrative duties to support the day-to-day operations of the association. Provides payoff quotes to customers as needed. Supports online inquiries and provide customer support for Digital Banking users. Performs system maintenance as needed.
</li></ul><p><b>Education &amp; Experience
</b></p><p>Customer service experience preferred or training/experience in the banking or finance industry. Generally, 2-5+ years of customer service or call center experience. Experience working in a fast-paced environment is a plus.
</p><p><b>REQUIREMENTS
</b></p><ul><li>Excellent communication and interpersonal relations skills.
</li><li>Moderate to thorough knowledge of computer software applications and proven self-starter.
</li><li>Ability to answer routine customer questions and concerns independently.
</li><li>General knowledge of clerical and administrative duties to support branch operations.
</li><li>Excellent organizational skills with the ability to simultaneously work on multiple projects/assignments.
</li><li>Ability to initiate, organize and prioritize work and maintain confidentiality.
</li><li>Possess strong problem-solving skills.
</li><li>Regular, predictable, and reliable attendance is required.
</li><li>Ability to work branch hours of operation (typically Monday &ndash; Friday from 8 a.m. to 4:30 p.m.)
</li><li>Adaptable and flexible to a changing work environment.
</li><li>Prolonged periods sitting at a desk and working on a computer.
</li></ul><p><i>Who are we?
</i></p><p>Horizon Farm Credit is an expert in agriculture, with over 100 years of serving rural America. As a premier rural lender, we're constantly growing and seeking new members for our team. As part of the Horizon Farm Credit team, you have the opportunity to make a difference for agriculture and rural communities.
</p><p><i>What can we offer you?
</i></p><p>We offer competitive compensation and benefits packages for full-time employees including:
</p><ul><li>Medical insurance with dental and vision care options
</li><li>401 (k) with significant employer matching
</li><li>Paid time off, holidays and volunteer time to support work/life balance
</li><li>Tuition reimbursement and training opportunities
</li><li>Student loan reimbursement
</li><li>Leadership and career development opportunities
</li><li>Paid maternity and bonding leave
</li><li>Paid short term disability
</li><li>Fun and inclusive work environment
</li></ul><p>Salary Range: $42,600 - $50,000, depending on experience.
</p><p><i>Equal Opportunity Employer including veterans and individuals with disabilities.</i></p></div>

Spargo, Inc.

<div><div><b>Customer Care Specialist</b></div><div></div><div><b><br>
Hybrid WFH in Reston, VA 22030 | Currently &ndash; 2 days in office &ndash; 3 days remote</b></div><div></div><div><b><br>
SPARGO, Inc</b>. is a full-service event management company, offering a suite of services that support the production of trade shows, conventions, conferences, symposiums, and seminars.</div><div></div><div><b><br>
Benefits</b></div><div><ul><li>
Casual Work Environment</li><li>
100% Company Paid Medical (choice of 3 plans), Dental and Vision for Employee</li><li>
Available FSA or HSA account</li><li>
100% Company paid Basic Term Life and AD&amp;D Insurance</li><li>
100% Company paid Long Term Disability Insurance</li><li>
AFLAC is Available</li><li>
401(k) Plan</li><li>
Paid Sick and Vacation Leave</li></ul></div><div></div><div><b><br>
Summary:</b></div><div></div><div><br>
Position requires a highly motivated, energetic, flexible, and organized individual who is extremely detail oriented. Must be a team player with excellent interpersonal skills and an outstanding customer service attitude. Must be able to interact with customers by listening to their needs and finding the right solution to best ensure their satisfaction. This position reports to the Call Center Operations Manager and supports the registration, housing and exhibits sales department.</div><div></div><div><b><br>
Essential Duties and Responsibilities (in order of importance):</b></div><div></div><div><br>
<ul><li>
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.</li><li>
Answer ACD calls as instructed with a goal of exceeding performance standards.</li><li>
Must meet the monthly call center goals as outlined in the call center goals program.</li><li>
Assist customers with online registration and housing requests, utilize standard scripts and maintain control of the call.</li><li>
Learn/Understand the registration and housing platforms to operate within them.</li><li>
Respond to incoming emails and live customer web chats from our registration and housing websites.</li><li>
Participate in training meetings with Registration and Hosing as required.</li><li>
Provide feedback and communicate with the supervisor/manager daily.</li><li>
Support Registration and Housing by giving feedback on customer inquiries.</li><li>
Retrieve and sort faxes.</li></ul></div><div><b>
Essential Duties and Responsibilities (in order of importance) cont.:</b></div><div></div><div><br>
<ul><li>
Perform data entry in the platforms as necessary to avoid backlog and to maintain performance standards processing registration and housing forms as needed.</li><li>
Provide accurate information to callers.</li><li>
Perform outbound calls to follow up and resolve issues in a timely fashion.</li><li>
Perform other duties as assigned.</li></ul></div><div></div><div><b><br>
Qualifications (computer &amp; communication skills, training, certification, etc.):</b></div><div></div><div><br>
<ul><li>
Excellent verbal and written communication skills.</li><li>
Must be organized and can multi-task.</li><li>
Must have the ability to work in a team-oriented environment.</li><li>
Proficiency with MS Office and internet savvy.</li><li>
Data Entry skills</li></ul></div><div></div><div><b><br>
Education and/or Experience</b></div><div></div><div><br>
<ul><li>
Call Center experience preferred.</li><li>
Minimum one (1) year customer service experience.</li></ul></div></div>

NTT DATA

<b>Req ID:</b> 356458
<br><br>
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
<br><br>
We are currently seeking a BPO Customer Care Specialist to join our team.
<br><br>
The Team Lead ensures that the "gears" of the department turn smoothly, providing immediate technical guidance on complex Variable transactions, market-timing issues, and regulatory nuances. You will report directly to the BPO Manager and act as a bridge between frontline specialists and management.
<br><br>
**Must Live in Continental United States**
<br><br>
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
<br><br>
Pay for this role is $83,000 salary
<br><br>
<b>Basic Qualifications:</b><br>
<ul>
<li>3 years of customer service experience, preferably in financial services or a BPO environment.</li>
<li>2 Years MS Office Suite Experience including report writing and presenting.</li>
<li>Active FINRA Series 6 and Series 63 licenses (must be current and in good standing).</li>
<li>High school diploma or GED Required.</li>
<li>3 Years knowledge of Life insurance and Annuity policies</li>
</ul>
<b>Responsibilities:</b><br>
<ul>
<li>Serve as the Primary Subject Matter Expert (SME) for 10–15 Variable Specialists, answering real-time questions regarding policy provisions, fund allocations, and tax reporting.</li>
<li>Conduct "side-by-side" training and peer reviews to help specialists sharpen their technical skills and reduce processing errors.</li>
<li>Monitor real-time queues to ensure equitable distribution of work and prevent bottlenecks.</li>
<li>Identify and escalate high-risk transactions to the Manager before they breach SLA (Service Level Agreement) and SEC/FINRA regulations.</li>
<li>Handle initial-tier escalations from financial professionals and policyholders, utilizing superior de-escalation skills to resolve issues before they require executive intervention.</li>
<li>5 years in Variable Life Insurance or Variable Annuity operations. Previous experience as a "Senior Specialist" or "Lead" is highly preferred.</li>
<li>Manage projects with oversight from their supervisor.</li>
<li>Establishes solid working relationships with clients and internal departments to resolve escalated issues.</li>
<li>Active FINRA Series 6 and Series 63 licenses (must be current and in good standing).</li>
<li>Strong understanding of investment account servicing and mutual fund or annuity products.</li>
<li>Excellent communication skills (verbal and written).</li>
<li>Ability to navigate multiple systems and manage time effectively.</li>
<li>High attention to detail with a commitment to compliance and accuracy.</li>
<li>Provide high-quality customer care through phone, email, and chat channels.</li>
<li>Assist clients with inquiries related to investment accounts, transactions, and financial products.</li>
<li>Ensure all communication follows FINRA, SEC, and internal compliance policies.</li>
<li>Process account updates, documentation requests, and service transactions accurately and efficiently.</li>
<li>Research and resolve customer issues promptly while maintaining a positive customer experience.</li>
<li>Collaborate with internal teams to escalate complex issues as needed.</li>
<li>Maintain detailed records of all customer interactions in the CRM system.</li>
</ul>
New hires must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process.
<br><br>
Remote Working and Technology Requirements
<br><br>
To work Hybrid remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
<br><br>
Technology
<br><ul>
<li>NTT DATA will provide a computer and headset for remote work.</li>
<li>Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.</li>
<li>Failure to return equipment may result in collection actions and/or other consequences.</li>
<li>Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.</li>
<li>A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location.</li>
</ul>
Technical Performance and Issue Tracking
<br><ul>
<li>Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.</li>
<li>Hybrid Remote employees must adhere to all technical support procedures and protocols.</li>
<li>Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.</li>
</ul>
Remote Workspace
<br><br>
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
<br><ul>
<li>Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.</li>
<li>The workspace must be a permanent, unencumbered location used daily for work.</li>
<li>Employees must work with minimal distractions that do not interfere with business operations or service delivery.</li>
<li>Ideally, the workspace is isolated from other household members and used exclusively for job duties.</li>
<li>Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.</li>
<li>Employees must work from the same location consistently unless prior approval is obtained.</li>
<li>If a change in work location is necessary:</li>
<li>The new location must meet all Remote Workspace and Technology Requirements.</li>
<li>Notification to NTT DATA Management is required before relocating</li>
</ul>
About NTT DATA
<br><br>
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
<br><br>
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
<br><br>
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

BPO Customer Care Specialist

Onco360

<div><div>Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a <b>Customer Care Specialist</b> based out of our New Hyde Park, NY<b> </b>pharmacy. This is a full-time position working hours between 8am-8pm<b> EST Monday through Friday and availability on Saturday and Sundays for hours between 9am-5:30pm EST.</b> <b>This is a remote work from home position training at the New Hyde Park pharmacy.</b> Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.</div>
<div></div><div><div><b>Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer</b><b>s.</b></div>
<div><div>A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.</div>
<div></div><div>We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.</div>
</div>
<div></div><div><b>Starting salary from $24.00 an hour and up</b></div>
</div><div></div><div><div>We offer great benefits including:</div>
<ul><li>Medical; Dental; Vision</li>
<li>401k with a match</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Company paid benefits &ndash; life, and short and long-term disability</li>
</ul><div>Customer Care Specialist Responsibilities:</div>
<ul><li>Manages the customer care escalations email workflow.</li>
<li>Works with the customer service manager to ensure all sales team escalations are addressed daily.</li>
<li>Work all address exception reports given by the VP of pharmacy operations.</li>
<li>Report to the customer care manager any items that may cause escalations not to be completed.</li>
<li>Have knowledge of CPR+ and billing claim responses.</li>
<li>Escalate all issues to the proper pharmacy director, sales team rep or analytics team.</li>
<li>Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.</li>
<li>Work all projects that are assigned by the customer service manager</li>
</ul><div>Position Qualifications for Customer Care Specialist:</div>
<ul><li>Education/Learning Experience
<ul><li>High School Diploma required; Bachelor's degree preferred</li>
</ul></li><li>Work Experience
<ul><li>1 to 2 years of pharmacy billing or certified pharmacy technician required</li>
</ul></li><li>Skills/Knowledge
<ul><li>Customer service, problem solving, and excellent communication skills verbal and writing required.</li>
<li>Work independently with little to no guidance</li>
</ul></li><li>Licenses/Certifications
<ul><li>Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent</li></ul></li></ul></div></div>

Pharmacy Technician - Customer Care Specialist

Onco360 Oncology Pharmacy

<div>
 Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a
 <strong>
  Customer Care Specialist
 </strong>
 based out of our Scottsdale, AZpharmacy. T his is a full-time position working hours between 8am-8pm
 <strong>
  MST Monday through Friday and availability on Saturday and Sundays for hours between 8am-4:30pm MST.
 </strong>
 <strong>
  This is a remote work from home position with training at our Scottsdale pharmacy.
 </strong>
 Customer Care Specialists at Onco360 w ill work with the sales team and providers in monitoring all customer care issues.
 <br/>
 <br/>
 <strong>
  Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer
 </strong>
 <strong>
  s.
  <br/>
  <br/>
 </strong>
 A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.
 <br/>
 <br/>
 We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.
 <br/>
 <br/>
 <strong>
  Starting salary from $23.00 an hour and up
  <br/>
  <br/>
 </strong>
 We offer great benefits including:
 <br/>
 <br/>
 <ul>
  <li>
   Medical; Dental; Vision
  </li>
  <li>
   401k with a match
  </li>
  <li>
   Paid Time Off and Paid Holidays
  </li>
  <li>
   Tuition Reimbursement
  </li>
  <li>
   Company paid benefits &ndash; life, and short and long-term disability
   <br/>
   <br/>
  </li>
 </ul>
 Customer Care Specialist Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Manages the customer care escalations email workflow.
  </li>
  <li>
   Works with the customer service manager to ensure all sales team escalations are addressed daily.
  </li>
  <li>
   Work all address exception reports given by the VP of pharmacy operations.
  </li>
  <li>
   Report to the customer care manager any items that may cause escalations not to be completed.
  </li>
  <li>
   Have knowledge of CPR+ and billing claim responses.
  </li>
  <li>
   Escalate all issues to the proper pharmacy director, sales team rep or analytics team.
  </li>
  <li>
   Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.
  </li>
  <li>
   Work all projects that are assigned by the customer service manager
   <br/>
   <br/>
  </li>
 </ul>
 Position Qualifications for Customer Care Specialist:
 <br/>
 <br/>
 <ul>
  <li>
   Education/Learning Experience
  </li>
  <ul>
   <li>
    High School Diploma required; Bachelor's degree preferred
   </li>
  </ul>
  <li>
   Work Experience
  </li>
  <ul>
   <li>
    1 to 2 years of pharmacy billing or certified pharmacy technician required
   </li>
  </ul>
  <li>
   Skills/Knowledge
  </li>
  <ul>
   <li>
    Customer service, problem solving, and excellent communication skills verbal and writing required.
   </li>
   <li>
    Work independently with little to no guidance
   </li>
  </ul>
  <li>
   Licenses/Certifications
  </li>
  <ul>
   <li>
    Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent
   </li>
  </ul>
 </ul>
</div>


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