customer care specialist

HALA

<div>
 
 
 Who Are We
 
 
 
 
 HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
 
 
 
 HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
 
 
 
 Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
 
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s Degree in business, finance or equivalent field of studies
 
 
 
 Experience
 
 
 
 Minimum of 2 years of experience in customer service or support roles, preferably within the fintech or financial services industry with an experience in CRM systems and customer service software.
 
 
 
 Skills
 
 
 
 
 &nbsp;&nbsp;
 
 
 
 Computer Skills: Advanced in relevant software and tools (e.g., CRM systems, Microsoft Office Suite).
 
 
 Languages: Fluent in English and Arabic
 
 
 Advanced understanding of fintech products, services, and regulatory environment, excellent leadership and team management capabilities, and exceptional analytical and problem-solving skills.
 
 
 
 Core Competencies
 
 
 
 Self-Actualization &amp; Fulfilment: Proficiency Level &ndash; ADVANCED
 
 
 Team Synergy &amp; Development: Proficiency Level - ADVANCED
 
 
 Entrepreneurial Mindset &amp; Drive: Proficiency Level - ADVANCED
 
 
 Business Acumen &amp; Diligence: Proficiency Level - ADVANCED
 
 
 &nbsp;
 
 
 
 JOB-SPECIFIC
 
 
 <ul>
 <li>
 Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.
 </li>
 <li>
 Provide accurate information and assistance regarding fintech products, services, and transactions.
 </li>
 <li>
 Gather and analyze customer feedback to identify areas for improvement in products and services.
 </li>
 <li>
 Participate in training and development programs to enhance customer service skills.
 </li>
 <li>
 Contribute to the development and improvement of customer service policies and procedures.
 </li>
 <li>
 Achieve high levels of customer satisfaction by providing timely and effective support.
 </li>
 <li>
 Provide actionable feedback to improve products, services, and customer service processes.
 </li>
 <li>
 Participate into the initiatives to enhance the overall customer experience.
 </li>
 </ul>
 
 
 
 &nbsp;
 
 
 What We Offer You
 
 
 
 We believe you will love working at HALA!
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
 </li>
 <li>
 We offer highly competitive compensation packages, including the potential for shares.
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
 </li>
 <li>
 You will be given a lot of responsibility and trust.&nbsp;We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
 </li>
 </ul>
 &nbsp;
 
 If you think you have what it takes to join a remarkable team #apply_now&nbsp;
 
 
 &nbsp;
 
</div>

Customer Care specialist

Kuehne+Nagel

<div><div><div><div>It's more than a job</div></div>
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.<div><div><div><div>
&lrm;</div>
</div><div>We are seeking a Air Logistics Customer Care Specialist to join our Kuehne+Nagel team. In this role, you will be the primary point of contact for our customers, ensuring their needs are met efficiently and effectively. Through proactive communication and problem resolution, you will help drive customer retention, growth, and profitability.</div></div><div><div><div>
How you create impact</div>
</div><div><ul><li>Own and manage shipments, ensuring timely and accurate handling of customer requirements and data.</li><li>
Monitor shipments proactively and communicate updates to customers.</li><li>
Address customer feedback, complaints, and escalations promptly.</li><li>
Promote and encourage the use of digital solutions for customers.</li><li>
Support or lead customer implementations and participate in scalable training programs.</li><li>
Drive profitability through spot quotations, upselling, and promoting Kuehne+Nagel products.</li><li>
Collaborate with internal teams including Operational Care, Revenue Care, Sales, and Procurement.</li></ul></div></div><div><div><div>
What we would like you to bring</div>
</div><div><ul><li>Bachelor&rsquo;s degree preferred; vocational training in Freight Forwarding/Logistics is a plus.</li><li>
Knowledge of freight forwarding processes and regulations.</li><li>
Strong communication, problem-solving, and conflict resolution skills.</li><li>
Commercial mindset with a focus on customer satisfaction and profitability.</li><li>
Collaborative, adaptable, customer-focused, and driven for results.</li></ul></div></div><div><div><div>
What's in it for you</div>
</div><div>Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-UT1 
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.</div></div></div><div><div> 
Who we are</div></div>
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.</div>
<div>EEO Statement
Kuehne+Nagel is committed to Equal Employment Opportunity (&ldquo;EEO&rdquo;) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. 
 
Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. 
 
Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.
</div><div>Contact
 Kuehne+Nagel Recruitment Team
 -</div></div>

Air Logistics Customer Care Specialist

<div>
 
 It's more than a job
 
 
 
 When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
 
 
 &lrm;
 
 
 Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features.
 
 
 To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio).
 
 
 
 How you create impact
 
 
 
 <ul>
 <li>
 Holistic support for customers in the field of sea freight and promotion of long-term, partnership-based customer relationships
 </li>
 <li>
 Processing customer inquiries and preparing offers
 </li>
 <li>
 Control of order processing from order acceptance to document verification to the completion of the shipment
 </li>
 <li>
 Integration and maintenance of customer data as well as creation of reports for the analysis and optimization of our services
 </li>
 <li>
 Close cooperation with the operational departments, sales and carriers
 </li>
 <li>
 Expansion of the portfolio of our existing customers, development of new business and acquisition of customers
 
 
 </li>
 </ul>
 
 What we would like you to bring
 
 
 
 <ul>
 <li>
 Completed training as a freight forwarding and logistics services clerk or comparable qualification
 </li>
 <li>
 First professional experience in customer service, ideally in transport and forwarding
 </li>
 <li>
 Confident handling of MS Office programs
 </li>
 <li>
 Independent, team-oriented and service-oriented working style
 </li>
 <li>
 Confident appearance, strong communication skills as well as a high level of service and customer orientation
 </li>
 <li>
 Fluent in Turkish and good written and spoken English skills
 
 
 </li>
 </ul>
 
 What's in it for you
 
 
 
 At Kuehne+Nagel you are always part of a team, but still have control over how you arrange your own work and your own way of achieving success. Present your customers with the products and services of a company that is the global market leader in logistics in many sectors. In return we offer a wide range of continuing professional development opportunities.
 
 
 
 Who we are
 
 
 
 Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
 
 
 As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
 
 
 We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
 
 
</div>

Sea Logistics Customer Care Specialist (Import)

Biztekapps

About BiztekBiztek is a printing, packaging, and manufacturing company serving clients in the US market. We are not a call center, we are a manufacturing driven business offering longterm career growth, stability and professional development in international sales and client success.Job OverviewWe are looking for a Customer Success Agent who will directly deal with US based clients, manage ongoing customer relationships and support sales activities. The role involves handling company provided clients as well as developing and managing personal client portfolios over time.Biztek offers complete 3 months of structured training, after which the candidate will be capable of generating leads and closing sales under the mentorship of the Floor Manager and Head of Department.This role is ideal for freshers and undergraduates who want to start their career in the US market within a professional manufacturing environment.Key Responsibilities<ul><li>Communicate with US based clients via email, chat and calls.</li><li>Manage and maintain long term relationships with company clients.</li><li>Understand client requirements related to printing and packaging products.</li><li>Assist in sales, quotations, follow ups and order processing.</li><li>Generate and manage personal leads after completing training.</li><li>Ensure customer satisfaction and timely coordination with internal teams.</li><li>Maintain records of client interactions and sales activities.</li><li>Meet monthly performance and client success targets.</li></ul>Training &amp; Growth<ul><li>3 months of complete training provided by Biztek.</li><li>Hands on mentorship from Floor Manager and Head of Department.</li><li>Training includes product knowledge, US market communication, sales techniques and CRM usage.</li><li>Clear career growth path in sales, account management and customer success.</li></ul>Eligibility &amp; Requirements<ul><li>Freshers and undergraduates are highly encouraged to apply.</li><li>Strong English communication skills (verbal &amp; written).</li><li>Willingness to work in the US night shift.</li><li>Basic computer skills and eagerness to learn.</li><li>Confident, professional and customer focused attitude.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Would you be able to work onsite for the night shift? </li></ul>Work Location: In person

Customer Care Specialist (US Market)

Christianity Today

The Customer Care &amp; Community Engagement Specialist serves on the front lines of our relationship with readers, subscribers, and online community. This role combines traditional customer service through Zendesk (email, phone, and web forms) with public-facing social media engagement (direct messages, comments, basic community moderation).You will help people resolve subscription and account questions, direct them to the right resources, and respond graciously and clearly to feedback. On social channels, you&rsquo;ll represent our voice in a warm, thoughtful way&mdash;answering questions, acknowledging concerns, and helping our community feel seen, heard, and cared for.Functions and Responsibilities1. Customer Care<ul><li>Respond to customer service inquiries via Zendesk (email, web forms, and phone) with prompt, accurate, and courteous communication.</li><li>Work closely with the customer service representatives at our call center, CDS Global, as a liaison between Christianity Today and their team.</li><li>Work with the support team at our customer management company, Piano, to resolve problems as necessary.</li><li>Gain deep understanding of all our products, subscriptions, systems, and processes.</li><li>Work with marketing, technology, and editorial to improve processes to eliminate ongoing customer issues.</li></ul>2. Community Engagement<ul><li>Monitor selected social media channels (e.g., Instagram, Facebook, X, YouTube comments, etc.) for direct messages and comments related to subscriptions, access, or general customer questions.</li><li>Escalate sensitive issues (e.g., complaints, editorial concerns, theological questions, or reputational risk) to the appropriate internal leader using agreed escalation paths.</li><li>Coordinate with the Social Media/Marketing team to ensure responses are aligned with current campaigns, tone, and guidelines.</li><li>Log relevant social media interactions (such as subscription problems originating in DMs) into Zendesk or other systems so that all customer history is captured in one place.</li></ul>3. Secondary Responsibilities<ul><li>Participate in regular check-ins with Operations and Marketing to review common customer issues, community sentiment, and opportunities to improve communication.</li><li>Assist with drafting or refining standard response templates (both for Zendesk and social media) to ensure consistency and efficiency.</li><li>Provide occasional support for special campaigns (e.g., subscription drives, renewals, or major announcements) by increasing responsiveness on support and social channels.</li><li>Perform additional job-related duties as assigned.</li></ul>Requirements <ul><li>High school diploma or equivalent, College degree preferred</li><li>1-2 years related experience, phone customer service experience preferred</li><li>Proficient with Microsoft Word and Excel and Google Suites, experience with using Zendesk is a plus</li><li>Familiarity with social media tools &amp; platforms</li><li>Comfortable using a computer, telephone with headset, printer, copy machine, scanner</li></ul>Key Competencies<ul><li>Customer Focus: Demonstrates genuine care for customers and readers, seeking to serve them well and resolve issues accurately and efficiently.</li><li>Communication: Writes clearly, graciously, and professionally; can adapt tone for email, help tickets, and social media comments/DMs.</li><li>Digital &amp; Social Savvy: Comfortable navigating major social media platforms, understands norms for comments and DMs, and can learn new tools quickly.</li><li>Problem Solving: Able to investigate issues, ask clarifying questions, and creatively use tools and resources to find solutions.</li><li>Time Management &amp; Organization: Manages multiple tickets and conversations at once, prioritizing urgent issues and meeting response-time expectations.</li><li>Collaboration: Works well with Operations, Marketing, Editorial, and Technology, sharing feedback and following shared processes.</li><li>Theological Discernment: Ability to evaluate responses through both business and ministry lenses, understanding how engagement impacts CT's witness and audience trust.</li></ul>Job Type: Part-timePay: $18.00 - $20.00 per hourBenefits:<ul><li>401(k) matching</li><li>Employee discount</li><li>Paid time off</li><li>Retirement plan</li></ul>People with a criminal record are encouraged to applyWork Location: Remote

Customer Care & Engagement Specialist

Al Tayer Group

An established industry player is seeking a dedicated Customer Service Representative to enhance client interactions and support service operations. This role involves welcoming customers, providing essential information, and ensuring their comfort while they await service. The ideal candidate will possess strong customer service skills, be proficient in Microsoft Office, and communicate effectively in both English and Arabic. Join a dynamic team in a multicultural environment where your contributions will directly impact customer satisfaction and service excellence.

Bilingual Customer Care Specialist - English & Arabic

Givaudan

Join or sign in to find your next job Join to apply for the Customer Care Representative role at Givaudan2 months ago Be among the first 25 applicantsJoin to apply for the Customer Care Representative role at GivaudanJoin us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature. Customer Care Representative - Your future position? We are currently looking for a 'Customer Care Representative' to be based in Dubai. Your main purpose will be to process sales orders from receipt through to shipment and you will act as liaison between the customer, operations and sales team. You will report directly to the Customer Care Manager. This is an open contract role with us for 1 year to start with, working 5 days a week. Your monthly payroll will be processed by a 3rd party partner. Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs, deliver value, and foster customer relationships. In This Exciting Role, You Will <ul><li>Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines</li><li>Provide support for assigned customers and affiliates to meet order requirements</li><li>Day to day communication with customers, operations and sales</li><li>Interpret and analyse client schedules and prioritise orders</li><li>Resolve issues and handle customer complaints internally and externally</li><li>Confirm pricing, inventory availability and provide ship date information</li><li>Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant</li><li>Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns</li><li>Coordinate with relevant departments to ensure orders are dispatched / delivered on time and managecustomer expectations</li><li>Coordinate with planning on information relating to demand planning and stock positions</li><li>Update and maintain accurate customer records, including customer specific information, contracts,labelling, packaging and stock requirements</li><li>Provide coverage and support accounts for other team members as necessary</li><li>Properly identify the right communication method based on the sense of urgency and issue</li><li>Identify opportunities for improvements in customer care </li></ul>You? Are you someone who wants to shape your own world? Then join us - and impact your world. Your Professional Profile Includes <ul><li>Minimum High School pr Secondary Education - Associate or University Degree is preferred</li><li>1+ years of experience</li><li>Interpersonal and Communication Skills</li><li>Proven Success in Customer Relationship Management</li><li>Basic Knowledge of SAP or Order Entry Systems</li><li>Basic Inventory Management knowledge</li><li>Microsoft Office Expertise</li><li>Understanding of Incoterms and Shipping Terminology</li><li>Proficiency in English and Arabic </li></ul>Our Benefits <ul><li>A creative team environment that will inspire you.</li><li>Attractive package.</li><li>Excellent opportunities for progressive learning and development. </li></ul>At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives. You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions. Every essence of you enriches our world. Diversity drives innovation and creates closer connections with our employees, customers and partners. Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world. Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Contract</li></ul> Job function <ul><li> Job function Manufacturing</li><li> Industries Manufacturing</li></ul>Referrals increase your chances of interviewing at Givaudan by 2x Sign in to set job alerts for "Customer Care Representative" roles. Guest Experience Expert - Four Points by Sheraton Bur Dubai Cafe Assistant/ Customer Service Associate Retail Marks & Spencer UAE Customer Care Support (Internship)- Dubai, UAE Customer Service Specialist (Coffee Specialist - CRC), Temp contract Dubai, Dubai, United Arab Emirates 11 hours ago Customer Service & Administrative Assistant Customer Service Representative/ Call Center Representative- Emiratisation We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Care Representative

Search 10000+ Customer care specialist jobs near you this January. New roles added regularly across leading industries. Apply today.