customer care specialist

HALA

<div>
 
 
 Who Are We
 
 
 
 
 HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
 
 
 
 HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
 
 
 
 Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
 
 
 
 <ul>
 <li>
 Manage large amounts of incoming phone calls
 </li>
 <li>
 Identify and assess customers&rsquo; needs to achieve satisfaction
 </li>
 <li>
 Build sustainable relationships and trust with customer accounts through open and interactive communication
 </li>
 <li>
 Provide accurate, valid and complete information by using the right methods/tools
 </li>
 <li>
 Meet personal/customer service team sales targets and call handling quotas
 </li>
 <li>
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 </li>
 <li>
 Keep records of customer interactions, process customer accounts and file documents
 </li>
 <li>
 Follow communication procedures, guidelines and policies
 </li>
 <li>
 Take the extra mile to engage customers
 </li>
 </ul>
 
 
 Education
 
 
 
 Bachelor&rsquo;s Degree in high school or equivalent field of studies
 
 
 The education levels can be replaced by years of experience
 
 
 
 Experience
 
 
 
 0-1 years of experience in a similar role&nbsp;
 
 in banking sector
 
 
 
 
 Skills
 
 
 
 
 &nbsp;&nbsp;
 
 
 
 Computer Skills: Advanced in Microsoft Office Tools
 
 
 Languages: Fluent in English and Arabic
 
 
 Advanced knowledge of compliance and regulations
 
 
 
 Core Competencies
 
 
 
 Self-Actualization &amp; Fulfilment: Proficiency Level &ndash; ADVANCED
 
 
 Team Synergy &amp; Development: Proficiency Level - ADVANCED
 
 
 Entrepreneurial Mindset &amp; Drive: Proficiency Level - ADVANCED
 
 
 Business Acumen &amp; Diligence: Proficiency Level - ADVANCED
 
 
 
 
 &nbsp;
 
 
 What We Offer You
 
 
 
 We believe you will love working at HALA!
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
 </li>
 <li>
 We offer highly competitive compensation packages, including the potential for shares.
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
 </li>
 <li>
 You will be given a lot of responsibility and trust.&nbsp;We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
 </li>
 </ul>
 &nbsp;
 
 If you think you have what it takes to join a remarkable team #apply_now&nbsp;
 
 
 &nbsp;
 
</div>

Customer Care Specialist

Kuehne+Nagel

<div><div><div><h2 class="jobSectionHeader">Kariera w Kuehne+Nagel, to znacznie wi&#281;cej ni&#380; logistyka</h2></div>
Pracuj&#261;c w zespole operacyjnym w Kuehne+Nagel, odgrywasz kluczow&#261; rol&#281; w optymalizacji proces&oacute;w oraz zapewnianiu sprawnego przep&#322;ywu zapas&oacute;w i przesy&#322;ek. Ale to nie wszystko. Dzi&#281;ki Twojej pracy niezb&#281;dne leki trafiaj&#261; do pacjent&oacute;w na czas, a kluczowe dostawy &ndash; od turbin wiatrowych po p&oacute;&#322;przewodniki &ndash; docieraj&#261; tam, gdzie s&#261; niezb&#281;dne. W Kuehne+Nagel nasza praca to znacznie wi&#281;cej, ni&#380; mo&#380;esz sobie wyobrazi&#263;.<div><div><div><div>
&lrm;</div> 
</div><div>The Customer Care Specialist is part of our Customer Care Location team, who are responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centers (OCC&rsquo;s) have all of the necessary information to be able to execute on our customer behalf.
The Air Logistics Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel.</div></div><div><div><h2 class="jobSectionHeader">
How you create impact</h2>
</div><div><ul><li>Proactively advise and consult Customers to ensure satisfaction.</li><li>
Monitoring Customer Shipments to provide proactive updates to customers and to solve problems in anticipation of customer complaints.</li><li>
Inclusion and transfer of customer requirements into the KN systems.</li><li>
Creating, refining, and reviewing reports as needed, including performance analysis.</li><li>
Exchange knowledge with the sales and account management teams.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
What we would like you to bring</h2>
</div><div><ul><li>Degree in logistics, supply chain or a similar discipline</li><li>
Minimum 2 years experience in a freight forwarding with a focus on Air Logistics</li><li>
Excellent analytical, organizational and problem solving skills</li><li>
Excellent communication with fluency in English language</li></ul></div></div><div><div><h2 class="jobSectionHeader">
What's in it for you</h2> 
</div><div>We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.</div></div></div><div><h2 class="jobSectionHeader">
Kim jeste&#347;my</h2></div>
Logistyka kszta&#322;tuje nasze codzienne &#380;ycie &ndash; od produkt&oacute;w, z kt&oacute;rych korzystamy, po opiek&#281; medyczn&#261;, na kt&oacute;rej polegamy. W Kuehne+Nagel Twoja praca to co&#347; wi&#281;cej ni&#380; logistyka &ndash; to umo&#380;liwianie codziennych i wyj&#261;tkowych chwil w &#380;yciu ludzi na ca&#322;ym &#347;wiecie.
Jako globalny lider z bogat&#261; histori&#261; i wizj&#261; przysz&#322;o&#347;ci, tworzymy bezpieczne i stabilne &#347;rodowisko, w kt&oacute;rym Twoja kariera naprawd&#281; ma znaczenie. Niezale&#380;nie od tego, czy dostarczamy leki ratuj&#261;ce &#380;ycie, wdra&#380;amy ekologiczne rozwi&#261;zania transportowe czy wspieramy lokalne spo&#322;eczno&#347;ci &ndash; to, co robisz, ma realny wp&#322;yw. Twoja kariera to znacznie wi&#281;cej, ni&#380; mo&#380;esz sobie wyobrazi&#263;.
Uprzejmie zalecamy, aby agencje po&#347;rednictwa pracy powstrzyma&#322;y si&#281; od przesy&#322;ania niezam&oacute;wionych profili. Wszelkie zg&#322;oszenia kandydat&oacute;w bez uprzednio podpisanej umowy b&#281;d&#261; uwa&#380;ane za nasz&#261; w&#322;asno&#347;&#263; i nie zostan&#261; wyp&#322;acone &#380;adne op&#322;aty.</div></div><div></div>

Customer Care Specialist, Air Logistics

<div>
 
 It's more than a job
 
 
 
 When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
 
 
 &lrm;
 
 
 Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features.
 
 
 To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio).
 
 
 
 How you create impact
 
 
 
 <ul>
 <li>
 Holistic support for customers in the field of sea freight and promotion of long-term, partnership-based customer relationships
 </li>
 <li>
 Processing customer inquiries and preparing offers
 </li>
 <li>
 Control of order processing from order acceptance to document verification to the completion of the shipment
 </li>
 <li>
 Integration and maintenance of customer data as well as creation of reports for the analysis and optimization of our services
 </li>
 <li>
 Close cooperation with the operational departments, sales and carriers
 </li>
 <li>
 Expansion of the portfolio of our existing customers, development of new business and acquisition of customers
 
 
 </li>
 </ul>
 
 What we would like you to bring
 
 
 
 <ul>
 <li>
 Completed training as a freight forwarding and logistics services clerk or comparable qualification
 </li>
 <li>
 First professional experience in customer service, ideally in transport and forwarding
 </li>
 <li>
 Confident handling of MS Office programs
 </li>
 <li>
 Independent, team-oriented and service-oriented working style
 </li>
 <li>
 Confident appearance, strong communication skills as well as a high level of service and customer orientation
 </li>
 <li>
 Fluent in Turkish and good written and spoken English skills
 
 
 </li>
 </ul>
 
 What's in it for you
 
 
 
 At Kuehne+Nagel you are always part of a team, but still have control over how you arrange your own work and your own way of achieving success. Present your customers with the products and services of a company that is the global market leader in logistics in many sectors. In return we offer a wide range of continuing professional development opportunities.
 
 
 
 Who we are
 
 
 
 Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
 
 
 As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
 
 
 We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
</div>

Customer Care Specialist Sea Logistics

Medtronic

<div>At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You&rsquo;ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
<h1 class="jobSectionHeader">A Day in the Life
</h1>At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You&rsquo;ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
 
 
The role is opened to continue our daily milestone in serving our patients &amp; partners and give them the highest level of support &amp; partnership which is aligned with our daily mission to alleviate pain, restore health, and extend life by representing the company to external and internal customers. In this position, you are expected to be located in Istanbul.
Responsibilities may include the following and other duties may be assigned:
<ul><li>Established and productive individual contributor who provides administrative/clerical support to colleagues and external customers, answering and processing service requests and service-related questions via phone, e-mails or system
</li><li>Works independently on complex tasks, and may be responsible for leading daily operations
</li><li>Initiating projects/initiatives to improve customer experience/process efficiency, quality improvements and works with other stakeholders to achieve desired results both cross-functionally and across regions
</li><li>Contacts others to share information, status, needs and issues in order to inform, gain input, and support decision-making
</li><li>System administration of service requests in ServiceNow, SAP and Salesforce
</li><li>Makes or suggest adjustments in systems and processes to solve problems or improve department performance such as using reporting tools to identify process issues, opportunities to improve efficiency or reduce turn-around-time
</li><li>May support entry/maintenance of service contracts and identify and address commercial needs/opportunities to upsell
</li><li>Creating and investigating the Opportunities For Improvement (OFI) tool where customer expresses dissatisfaction, ensures timeline resolution and communication back to customers
</li><li>Deliver Customer Net Promoter Score (NPS) and Customer Effort Score (CES) targets to measure customer satisfaction
</li><li>Creates repair, maintenance and parts sales price quotations including follow-up
</li><li>Apart of above responsibilities other duties may be assigned.
</li></ul>Required Knowledge and Experience:
<ul><li>Very Good Command in English / independent user (B2)
</li><li>Excellent communication, customer service and interpersonal skills
</li><li>Strong organizational, coordination and follow-up skills
</li><li>Good command of MS Office
</li><li>Self-motivated and independent
</li><li>Reliable, quality coincident even under stress
</li><li>Ability to resolve customer complaints and issues while maintaining a professional and calm demeanour
</li><li>Team player, who can work in a fast-paced environment, copes with deadlines and manages simultaneously several tasks and maintains a positive and enthusiastic attitude
</li><li>4+ years of relevant experience
</li><li>Bachelor&rsquo;s degree.
</li></ul>Physical Job Requirements
 
 
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
<h1 class="jobSectionHeader">Benefits &amp; Compensation
</h1>Medtronic offers a competitive Salary and flexible Benefits Package
 
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. 
 
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
<h1 class="jobSectionHeader">About Medtronic
</h1>We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
 
Our Mission &mdash; to alleviate pain, restore health, and extend life &mdash; unites a global team of 95,000+ passionate people.
 
We are engineers at heart&mdash; putting ambitious ideas to work to generate real solutions for real people. From the R&amp;D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.</div>

Customer Care Specialist - Service and Repair

S&P Global

About the Role: 
Grade Level (for internal use): 08
 
The Team: 
The Enterprise Solutions division at S&P Global empowers a diverse spectrum of private equity and venture capital firms to effectively control their data and drive internal analytics and insights. Whether it is for portfolio analytics, valuations, investor reporting, or on-demand insight into operating metrics of a specific asset, this team is at the forefront of the FinTech space.
 
Responsibilities and Impact: 
The Impact: The Customer Care Advisor Team is responsible for proactively fostering meaningful relationships with clients to identify opportunities for leveraging the company's products, ensuring they achieve their objectives and derive maximum value from the services provided. This team acts as the primary point of contact for non-commercial relationship management with clients.
 
What’s in it for you: 
You will become a subject matter expert in the private markets industry while gaining and maintaining a thorough understanding of portfolio monitoring and reporting.
 You will interact with senior members of management and c-suite executives at private market firms of all sizes daily via email, phone, and face-to-face meetings.
 You will closely collaborate with business leaders and key internal stakeholders providing exposure to product management and development, sales and marketing, and a variety of other areas of the Private Markets business.
 
Responsibilities: 
Partnering with clients to understand their needs, objectives, product usage, and overall internal workflows.
 Provide constructive and actionable client feedback to Product Management or other departments regarding product requirements, enhancement requests, and ideas.
 Providing transparency to internal stakeholders regarding issues, risks, and opportunities.
 Increasing product adoption and usage among clients.
 Collaborating with sales to schedule client meetings and demos.
 Checking in with clients regularly and offering support.
 
What We’re Looking For:Basic Required Qualifications: 
University degree or equivalent education
 Must be amenable to work during US business hours
 Prior experience working in a Client Support role (0-2 years)
 Highly proficient in Microsoft Excel, Word, PowerPoint, Microsoft Teams, Salesforce and the motivation to learn new applications (experience with Pendo is a plus)
 Excellent interpersonal skills and phone/email presence; must be able to deal with others in a pleasant manner and work under varying degrees of pressure and time constraints
 Private markets/fintech industry knowledge and interest.
 Ability to understand the business and technical needs of the client as well as troubleshoot or resolve client issues
 
Additional Preferred Qualifications: 
Strong organizational skills and ability to manage multiple tasks.
 The ability to work well within a fast-paced environment, handle high-pressure situations, and manage deadlines appropriately.
 The ability to work well both independently and within a team.
 
About S&P Global Market Intelligence
 
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
For more information, visit www.spglobal.com/marketintelligence .
 
What’s In It For You?
 
Our Purpose: 
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
 
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
 
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 
Flexible Downtime: Generous time off helps keep you energized for your time on.
 
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
Global Hiring and Opportunity at S&P Global: 
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
Recruitment Fraud Alert: 
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
 
-----------------------------------------------------------
 
Equal Opportunity Employer
 S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)
 
Job ID: 319480
 Posted On: 2025-10-07
 Location: Islamabad, Pakistan

Client Services/Customer Care Advisors Specialist

<div>
 
 About The Role
 
 
 
 
 Grade Level (for internal use):
 
 
 
 08
 
 
 
 The Team
 
 
 
 The Enterprise Solutions division at S&amp;P Global empowers a diverse spectrum of private equity and venture capital firms to effectively control their data and drive internal analytics and insights. Whether it is for portfolio analytics, valuations, investor reporting, or on-demand insight into operating metrics of a specific asset, this team is at the forefront of the FinTech space.
 
 
 
 Responsibilities And Impact
 
 
 
 The Impact: The Customer Care Advisor Team is responsible for proactively fostering meaningful relationships with clients to identify opportunities for leveraging the company's products, ensuring they achieve their objectives and derive maximum value from the services provided. This team acts as the primary point of contact for non-commercial relationship management with clients.
 
 
 
 What&rsquo;s In It For You
 
 
 
 <ul>
 <li>
 You will become a subject matter expert in the private markets industry while gaining and maintaining a thorough understanding of portfolio monitoring and reporting.
 </li>
 <li>
 You will interact with senior members of management and c-suite executives at private market firms of all sizes daily via email, phone, and face-to-face meetings.
 </li>
 <li>
 You will closely collaborate with business leaders and key internal stakeholders providing exposure to product management and development, sales and marketing, and a variety of other areas of the Private Markets business.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Partnering with clients to understand their needs, objectives, product usage, and overall internal workflows.
 </li>
 <li>
 Provide constructive and actionable client feedback to Product Management or other departments regarding product requirements, enhancement requests, and ideas.
 </li>
 <li>
 Providing transparency to internal stakeholders regarding issues, risks, and opportunities.
 </li>
 <li>
 Increasing product adoption and usage among clients.
 </li>
 <li>
 Collaborating with sales to schedule client meetings and demos.
 </li>
 <li>
 Checking in with clients regularly and offering support.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 
 Basic Required Qualifications:
 
 
 
 <ul>
 <li>
 University degree or equivalent education
 </li>
 <li>
 Must be amenable to work during US business hours
 </li>
 <li>
 Prior experience working in a Client Support role (0-2 years)
 </li>
 <li>
 Highly proficient in Microsoft Excel, Word, PowerPoint, Microsoft Teams, Salesforce and the motivation to learn new applications (experience with Pendo is a plus)
 </li>
 <li>
 Excellent interpersonal skills and phone/email presence; must be able to deal with others in a pleasant manner and work under varying degrees of pressure and time constraints
 </li>
 <li>
 Private markets/fintech industry knowledge and interest.
 </li>
 <li>
 Ability to understand the business and technical needs of the client as well as troubleshoot or resolve client issues
 
 
 </li>
 </ul>
 
 Additional Preferred Qualifications
 
 
 
 <ul>
 <li>
 Strong organizational skills and ability to manage multiple tasks.
 </li>
 <li>
 The ability to work well within a fast-paced environment, handle high-pressure situations, and manage deadlines appropriately.
 </li>
 <li>
 The ability to work well both independently and within a team.
 
 
 </li>
 </ul>
 
 About S&amp;P Global Market Intelligence
 
 
 
 At S&amp;P Global Market Intelligence, a division of S&amp;P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
 
 For more information, visit www.spglobal.com/marketintelligence.
 
 
 
 What&rsquo;s In It For
 
 
 You?
 
 
 
 
 Our Purpose
 
 
 
 Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology&ndash;the right combination can unlock possibility and change the world.
 
 
 Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&amp;P Global we transform data into Essential Intelligence&reg;, pinpointing risks and opening possibilities. We Accelerate Progress.
 
 
 
 Our People
 
 
 
 We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
 
 
 From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We&rsquo;re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
 
 
 
 Our Values
 
 
 
 
 Integrity, Discovery, Partnership
 
 
 
 At S&amp;P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of
 
 integrity
 
 in all we do, bring a spirit of
 
 discovery
 
 to our work, and collaborate in close
 
 partnership
 
 with each other and our customers to achieve shared goals.
 
 
 
 Benefits
 
 
 
 We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 
 
 
 Our Benefits Include
 
 
 
 <ul>
 <li>
 Health &amp; Wellness: Health care coverage designed for the mind and body.
 </li>
 <li>
 Flexible Downtime: Generous time off helps keep you energized for your time on.
 </li>
 <li>
 Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 </li>
 <li>
 Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 </li>
 <li>
 Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 </li>
 <li>
 Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
 
 
 </li>
 </ul>
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
 
 
 Global Hiring And Opportunity At S&amp;P Global
 
 
 
 At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
 
 
 Recruitment Fraud Alert
 
 
 
 If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
 
 
 
 Equal Opportunity Employer
 
 
 
 S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
 
 If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
 
 
 US Candidates Only:
 
 The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
 
 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)
 
 
 
 Job ID:
 
 319480
 
 
 
 Posted On:
 
 2025-10-07
 
 
 
 Location:
 
 Islamabad, Pakistan
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ibex. Pakistan

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 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
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 O Levels/Matriculation or above
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 Excellent Written and Verbal English communication
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 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
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 Banking Experience preferred
 
 
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 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
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 Assist customers with their items purchased through ecommerce website
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 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
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 Providing alternatives to products/items, which are not available on the ecommerce website
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 Follow standard processes and procedures when it comes to providing the resolution
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 Staying up to date with latest updates on system information, process changes and future updates
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 </ul>
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Customer Services Specialist

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