customer care specialist

Kuehne+Nagel

<div>
 <strong>
  It's more than a job
  <br/>
  <br/>
 </strong>
 When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
 <br/>
 <br/>
 &lrm;
 <br/>
 <br/>
 Seafreight Customer Care personnel support customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers.
 <br/>
 <br/>
 <strong>
  How you create impact
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Care and Satisfaction: to pro actively advise and consult to ensure customer satisfaction.
  </li>
  <li>
   Shipment Management: Qualification and entry of customer orders into the operational execution process
  </li>
  <li>
   Complaint Management
  </li>
  <li>
   Quotation Management: Qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
  </li>
  <li>
   Customer On boarding: Inclusion and transfer of customer requirements into the KN systems; Accompanying (initial) customer order
  </li>
  <li>
   Customer Data Management: Maintenance and integration of customer data in the KN systems
  </li>
  <li>
   Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support)
  </li>
  <li>
   Reporting (creating, refining and reviewing reports)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What we would like you to bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in either freight forwarding or transport planning with key focus on Sea Logistics
  </li>
  <li>
   Ability to understand and execute new processes
  </li>
  <li>
   Excellent knowledge of MS office features, especially excel
  </li>
  <li>
   Strong affinity with required customer quality standards
  </li>
  <li>
   Strong customer service orientation
  </li>
  <li>
   Excellent organisational skills and strong interpersonal skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What's in it for you
  <br/>
  <br/>
 </strong>
 At Kuehne+Nagel, you&rsquo;ll be part of a global logistics leader that believes in creating real impact&mdash;on business, on customers, and on careers. Here&rsquo;s what you can look forward to:
 <br/>
 <br/>
 <ul>
  <li>
   Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
  </li>
  <li>
   People-Centric Culture: Join a team where your voice matters and people genuinely care.
  </li>
  <li>
   Learning &amp; Development: Grow with us&mdash;personally and professionally&mdash;through world-class training and career pathways.
  </li>
  <li>
   Innovation &amp; Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
  </li>
  <li>
   Rewards &amp; Recognition: Get rewarded for your passion, performance, and potential.
  </li>
  <li>
   Stability with Agility: Enjoy the best of both worlds&mdash;a trusted global brand with a startup spirit.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Who we are
  <br/>
  <br/>
 </strong>
 Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
 <br/>
 <br/>
 As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
 <br/>
 <br/>
 We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
</div>


Customer Care Specialist

<div><div><div><h2 class="jobSectionHeader"><b>It's more than a job</b></h2></div><p>
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.</p><div><div><div><div>
&lrm;</div><br>
</div><div><p>Seafreight Customer Care personnel support customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
How you create impact</b></h2>
</div><div><ul><li>Customer Care and Satisfaction: to pro actively advise and consult to ensure customer satisfaction.</li><li>
Shipment Management: Qualification and entry of customer orders into the operational execution process</li><li>
Complaint Management</li><li>
Quotation Management: Qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)</li><li>
Customer On boarding: Inclusion and transfer of customer requirements into the KN systems; Accompanying (initial) customer order</li><li>
Customer Data Management: Maintenance and integration of customer data in the KN systems</li><li>
Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support)</li><li>
Reporting (creating, refining and reviewing reports)</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What we would like you to bring</b></h2>
</div><div><ul><li>Experience in either freight forwarding or transport planning with key focus on Sea Logistics</li><li>
Ability to understand and execute new processes</li><li>
Excellent knowledge of MS office features, especially excel</li><li>
Strong affinity with required customer quality standards</li><li>
Strong customer service orientation</li><li>
Excellent organisational skills and strong interpersonal skills</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What's in it for you</b></h2><br>
</div><div><div>At Kuehne+Nagel, you&rsquo;ll be part of a global logistics leader that believes in creating real impact&mdash;on business, on customers, and on careers. Here&rsquo;s what you can look forward to:<br>
<ul><li>Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.</li><li>People-Centric Culture: Join a team where your voice matters and people genuinely care.</li><li>Learning &amp; Development: Grow with us&mdash;personally and professionally&mdash;through world-class training and career pathways.</li><li>Innovation &amp; Sustainability: Be part of a future-focused company driving real change in logistics and the planet.</li><li>Rewards &amp; Recognition: Get rewarded for your passion, performance, and potential.</li><li>Stability with Agility: Enjoy the best of both worlds&mdash;a trusted global brand with a startup spirit.</li></ul></div></div></div></div><div><h2 class="jobSectionHeader"><b>
Who we are</b></h2></div><p>
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.</p><p>
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.</p><p>
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.</p></div></div><div></div>

<div><div><div><h2 class="jobSectionHeader"><b>It's more than a job</b></h2></div><p>
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.</p><div><div><div><div>
&lrm;</div><br>
</div><div><p>Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features.<br>
To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio).</p></div></div><div><div><h2 class="jobSectionHeader"><b>
How you create impact</b></h2>
</div><div><ul><li>Holistic support for customers in the field of sea freight and promotion of long-term, partnership-based customer relationships</li><li>
Processing customer inquiries and preparing offers</li><li>
Control of order processing from order acceptance to document verification to the completion of the shipment</li><li>
Integration and maintenance of customer data as well as creation of reports for the analysis and optimization of our services</li><li>
Close cooperation with the operational departments, sales and carriers</li><li>
Expansion of the portfolio of our existing customers, development of new business and acquisition of customers</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What we would like you to bring</b></h2>
</div><div><ul><li>Completed training as a freight forwarding and logistics services clerk or comparable qualification</li><li>
First professional experience in customer service, ideally in transport and forwarding</li><li>
Confident handling of MS Office programs</li><li>
Independent, team-oriented and service-oriented working style</li><li>
Confident appearance, strong communication skills as well as a high level of service and customer orientation</li><li>
Fluent in Turkish and good written and spoken English skills</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What's in it for you</b></h2><br>
</div><div><p>At Kuehne+Nagel you are always part of a team, but still have control over how you arrange your own work and your own way of achieving success. Present your customers with the products and services of a company that is the global market leader in logistics in many sectors. In return we offer a wide range of continuing professional development opportunities.</p></div></div></div><div><h2 class="jobSectionHeader"><b>
Who we are</b></h2></div><p>
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.</p><p>
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.</p><p>
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.</p></div></div><div></div>

Customer Care Specialist Sea Logistics

TaskUs

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   About TaskUs:
  </strong>
 </strong>
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 <br/>
 <br/>
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 <br/>
 <br/>
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 <br/>
 <br/>
 <strong>
  <strong>
   What We Offer:
  </strong>
 </strong>
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 <br/>
 <br/>
 It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
 <br/>
 <br/>
 <strong>
  English Customer Care Specialist
  <br/>
  <br/>
 </strong>
 What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Care Specialist.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in technical-based customer assistance through chat, and email
  </li>
  <li>
   Previous experience dealing with the challenges faced in a customer-focused role
  </li>
  <li>
   Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.
  </li>
  <li>
   Problem-solving and critical thinking skills
  </li>
  <li>
   A passion for problem-solving with the customer's interest and satisfaction being the primary goal
  </li>
  <li>
   Social Media Savvy
  </li>
  <li>
   Ability to effectively and correctly communicate verbally and in written format
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Role Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   English (B2/C1) speaking and writing
  </li>
  <li>
   Great communication skills, written and oral
  </li>
  <li>
   Demonstrate strong abilities to work independently and as a remote team player
  </li>
  <li>
   Must be adaptable and flexible, demonstrating abilities to work with process and information changes
  </li>
  <li>
   Must be willing to participate in a background screening
  </li>
  <li>
   Proven customer communication experience (E-mail &amp; chat)
  </li>
  <li>
   Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
  </li>
  <li>
   Willing to learn new skills in a brand new industry within the market
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long term success through innovation and technology-powered by ridiculously smart people. TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world. TaskUs currently has over 52,000 employees around the world with offices across Egypt, the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia. TaskUs is an equal opportunity employer.
 <br/>
 <br/>
 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
 <br/>
 <br/>
 TaskUs is an Equal Opportunity Employer
 <br/>
 <br/>
 <strong>
  <strong>
   How We Partner To Protect You:
  </strong>
 </strong>
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 <br/>
 <br/>
 <strong>
  <strong>
   DEI:
  </strong>
 </strong>
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 <br/>
 <br/>
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 <strong>
  https://www.taskus.com/careers/ .
  <br/>
  <br/>
 </strong>
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 <br/>
 <br/>
 Req Id: R_2505_5883
 <br/>
 <br/>
 Posted At: Fri Aug 22 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>


English Customer Support (Non-Voice)

Siemens Healthineers

<div>
 Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
 <br/>
 <br/>
 Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
 <br/>
 <br/>
 Apply now for the position of
 <strong>
  Clinical Education Specialist, Based in Pakistan.
  <br/>
  <br/>
 </strong>
 <strong>
  Your role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Perform all Applications and Operations Training within the Nuclear Medicine (NMI), Mammography and US products maintaining competitive and clinical knowledge.
  </li>
  <li>
   On site customer education including Turnover training, upgrades and follow-up.
  </li>
  <li>
   Professional application support to resolve customer tickets, escalations and complaints.
  </li>
  <li>
   Keep up to date with current products of Siemens and Competitors and clinical trends to update customers.
  </li>
  <li>
   Preparation of clinical case studies and images to support sales projects.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   University degree in the science or medicine or biomedical engineering or equivalent qualification from reputable university or college, where required or equivalent combination of education and experience
  </li>
  <li>
   Recently minimum 3 years of experience working with Nuclear Medicine (NMI), Mammography and US (Instructor and Operator).
  </li>
  <li>
   An excellent Communication and customer interaction skills.
  </li>
  <li>
   Effective interpersonal and verbal communication skills.
  </li>
  <li>
   Flexibility regarding travel throughout and outside Pakistan.
  </li>
  <li>
   Proficiency in English and local language.
   <br/>
   <br/>
  </li>
 </ul>
 To find out more about the specific business, have a look at
 <em>
  https://www.siemens-healthineers.com
  <br/>
  <br/>
 </em>
 <strong>
  Who we are:
  <br/>
  <br/>
 </strong>
 We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
 <br/>
 <br/>
 <strong>
  How we work:
  <br/>
  <br/>
 </strong>
 When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual&rsquo;s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world&rsquo;s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site
 <br/>
 <br/>
 As an equal opportunity employer, we welcome applications from individuals with disabilities.
 <br/>
 <br/>
 We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.
</div>


Customer Education Specialist (NMI)

Mindbridge

<div>
 <p>
  <strong>
   Who We Are
  </strong>
 </p>
 <p>
  We are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country's industry leader. At Mind Bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have led to a continuous and growing engagement with industry-leading enterprises across the globe.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Job
  </strong>
 </p>
 <p>
  As Customer Experience Specialist you will act as a liaison, provide product/services information, answer questions on chat or email, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Get Hired Faster &ndash; Walk-In Interviews Open Now!
  </strong>
 </p>
 <p>
  Looking to kickstart your career without the wait? We&rsquo;ve got you covered!
 </p>
 <p>
  For the
  <strong>
   quickest response
  </strong>
  and a
  <strong>
   fast-track hiring process
  </strong>
  , visit our office for
  <strong>
   walk-in interviews
  </strong>
  . Just bring your:
 </p>
 <ul>
  <li>
   <strong>
    Original CNIC
   </strong>
  </li>
  <li>
   <strong>
    Updated CV
   </strong>
  </li>
 </ul>
 <p>
  ⏰
  <strong>
   When:
  </strong>
  Monday to Saturday, 11:00 AM - 6:00 PM
 </p>
 <p>
  📍
  <strong>
   Where:
  </strong>
  Mindbridge Center, 7 Kashmir Road, Opposite LDA Plaza, Lahore.
 </p>
 <p>
  Don&rsquo;t miss this chance to secure your dream job quickly! Walk in and walk out with an offer!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What we offer:
  </strong>
 </p>
 <ul>
  <li>
   Highest salary package for Non-Voice Customer Support: up to
   <strong>
    PKR 150,000
   </strong>
  </li>
  <li>
   No sales or monthly targets
  </li>
  <li>
   Medical Insurance
  </li>
  <li>
   Leave Encashment
  </li>
  <li>
   On job training
  </li>
  <li>
   State-of-the-art infrastructure
  </li>
  <li>
   Annual Increment
  </li>
  <li>
   Employee engagement &amp; appreciation programs
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Manage incoming chats/emails
  </li>
  <li>
   Identify and assess customers&rsquo; needs to achieve satisfaction
  </li>
  <li>
   Build sustainable relationships and trust with customer accounts through open and interactive communication
  </li>
  <li>
   Provide accurate, valid and complete information by using the right methods/tools
  </li>
  <li>
   Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  </li>
  <li>
   Follow communication procedures, guidelines and policies
  </li>
  <li>
   Take the extra mile to engage customers
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   A-Levels/Intermediate
  </li>
  <li>
   Natural instinct to empathize with users
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Native or bilingual spoken and written English skills
  </li>
  <li>
   Detail-oriented
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.
  </strong>
 </p>
 <p>
 </p>
</div>


Customer Experience Specialist (Non Voice)

HRPSP - Your Strategic HR Partner

<p><b>Position:</b> Customer Service Specialist</p><p><b>Domain:</b> Social Media</p><p><b>Salary:</b> <b>37K</b> + Performance Base Incentive</p><p><b>Location</b>: Lahore</p><p><b>Responsibilities:</b></p><p>Respond to customer inquiries via Social Media / Email in a timely and accurate manner</p><ul><li>Provide personalized customer service to ensure customer satisfaction</li><li>Understand customer needs and provide appropriate solutions</li><li>Escalate issues to supervisor when necessary</li><li>Keep accurate records of customer interactions and transactions</li><li>Provide feedback to improve customer experience and chat processes</li></ul><p><b>Requirements:</b></p><ul><li>Graduation and Proven experience as a Social Media Agent or in a similar customer service role is a plus</li><li>Excellent written communication skills with a strong command of the English language</li><li>Ability to multitask and work in a fast-paced environment</li><li>Good problem-solving skills with the ability to think creatively</li><li>Ability to work independently with minimal supervision</li><li>Availability to work flexible hours, including weekends and holidays</li><li>Familiarity with live chat software and CRM systems</li></ul><p>Job Type: Full-time</p><p>Pay: From Rs37,000.00 per month</p><p>Work Location: In person</p>

Customer Service Specialist

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