customer care specialist

B&S Group

<div>Company Description 
This is B&amp;S
B&amp;S exists to make premium consumer goods available to everyone, anywhere. We believe that getting access to consumer products that bring joy and comfort into everyday lives, should be easy around the globe.
Are you curious about who we are as an employer and our thoughts on diversity and inclusion? Click here to find more information! 
Job Description 
We are looking for a Customer Care Specialist to provide exceptional support to both customers and the Sales team. This role ensures smooth order processing, addresses customer inquiries, maintains accurate records, and facilitates timely logistics and fulfillment. The position contributes to enhancing customer satisfaction and operational efficiency.
Key Responsibilities<ul><li>
Assist the Sales department with relevant tasks and responsibilities to ensure smooth operations.</li><li>
Stay updated on the B&amp;S ERP system by attending regular training and refresher sessions.</li><li>
Process new orders and returns accurately and efficiently according to company procedures ensuring accuracy and efficiency.</li><li>
Act as the first point of contact for customers, providing professional and courteous assistance.</li><li>
Address customer inquiries, concerns, and feedback in a prompt and effective manner, ensuring a positive outcome for each interaction.</li><li>
Keep accurate records of customer interactions, transactions, and communications.</li><li>
Work closely with cross-functional teams, escalating complex issues, when necessary, to ensure timely resolution and effective communication.</li><li>
Provide operations and logistics expertise in the Fulfillment.</li><li>
Ability to excel in a fast-paced environment while managing multiple tasks simultaneously.</li><li>
Ensure that shipping and export documents are completed and sent on time. Provide additional support to the Customer Care team in processing orders and ensuring all necessary documentation is provided until the customer receives their shipment.</li></ul>
Key Deliverables<ul><li>
Timely Order Processing: Ensure all new orders and returns are processed accurately and within the required timeframes.</li><li>
Customer Satisfaction: Maintain high levels of customer satisfaction by addressing inquiries and resolving issues efficiently and professionally.</li><li>
Accurate Documentation: Ensure that shipping, export, and customer-related documentation are completed and delivered on time without errors.</li><li>
ERP System Compliance: Achieve proficiency in the B&amp;S ERP system, ensuring accurate and timely data entry with minimal discrepancies.</li><li>
Cross-Department Collaboration: Successfully collaborate with the Sales, Supplier Order Mgt., Logistics, and Customer Care teams to resolve complex issues in a timely manner.</li><li>
Record Management: Maintain thorough and accurate records of all customer interactions, orders, and feedback to facilitate smooth operations.</li><li>
Logistics Support: Provide consistent support to the logistics team to ensure efficient fulfillment and timely delivery of products to customers.</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in business administration, business management, or a related field.</li><li>
Demonstratable experience in sales support administration or similar is a must.</li><li>
Excellent written and verbal communication skills, as well as customer service skills.</li><li>
Proficiency in using Microsoft Office Suite (Excel, Word, Outlook) and other relevant software tools.</li><li>
Flexibility and adaptability to handle changes in order priorities, logistics, and customer needs.</li></ul> 

Additional Information 
We offer you<ul><li>
Competitive salary fitting with your experience, along with discretionary annual performance-based bonus</li><li>
Company sponsored visa along with health insurance</li><li>
Leave benefits as per UAE labour law</li><li>
Annual return air-ticket to your home country</li><li>
Opportunity for professional growth and development</li><li>
Dynamic and collaborative work environment</li><li>
Being a part of leading International trading company with global presence</li></ul></div>

Customer Care Specialist

Believe

<div>Company Description 
Believe&rsquo;s mission is to develop local artists and labels in the digital ecosystem by providing them the solutions they need to grow their audience at each stage of their career and development.
Its 2,020 employees in more than 50 countries aim to support local artists and labels with a unique digital expertise, respect, fairness and transparency.
To support our fast-growing presence on all continents, we are constantly looking for new Believers to join us and make a stronger and more positive impact on the music industry!
Believe is listed on compartment A of the regulated market of Euronext Paris (Ticker: BLV, ISIN: FR0014003FE9).
www.believe.com
Ready to #setthetone with Believe? 
Job Description 
Believe is seeking a passionate Customer Care &amp; Support specialist based in Egypt or Lebanon. 
You will serve as the main point of contact for our MENA region customers (Labels &amp; Artists), handling their requests and ensuring smooth operations in content delivery, royalties, and copyright matters, all while maintaining high levels of customer satisfaction.
Main roles and responsibilities:<ul><li>
Resolve issues related to content delivery, royalties, reporting, and copyright, ensuring compliance with SLAs.</li><li>
Maintain high levels of customer satisfaction by providing timely and efficient support.</li><li>
Onboard and train Artists and Labels on Believe's tools, ensuring effective use of the platform.</li><li>
Contribute to the support knowledge base to promote client autonomy and enhance internal processes.</li><li>
Communicate regularly with Sales teams to align on customer needs and feedback.</li><li>
Collaborate with Finance, Content, Product, and Contracts &amp; Rights teams to address operational and technical challenges.</li><li>
Monitor and escalate customer feedback and issues as needed to ensure timely resolution.</li></ul> 
Qualifications<ul><li> 
Minimum 2 years of experience in online customer service.</li><li>
Excellent communication skills, with a strong focus on care, respect, and empathy.</li><li>
Strong problem-solving abilities.</li><li>
Good product knowledge.</li><li>
Passionate about technology.</li><li>
Experience with Salesforce and JIRA is a plus.</li><li>
Fluent in Arabic, English, and French.</li><li>
Proficient in Microsoft Office (Excel, Word, etc.).</li><li>
Strong organizational skills and attention to detail.</li><li>
Ability to manage multiple tasks effectively.</li><li>
Familiarity with the music industry and digital platforms is an advantage.</li></ul> 
Additional Information 
SET THE TONE WITH US
Working at Believe means having individual and collective impact in a fast-growing company!
At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry.
We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world. 
We have two hearts at Believe - our People and our Artists.
We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential&hellip; We aim to provide our Believers with the best environment to thrive. 
ROCK THE JOB
<ul><li>Tailor-made training and coaching program
</li><li>Remote working policy
</li><li>A well-being program
</li><li>Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist
</li><li>Contractor role</li></ul> 
SING IN HARMONY
<ul><li>Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity &amp; Inclusion (DEI), wellbeing and the planet.
</li><li>Shaping Together: A Group-wide event focused on volunteerism and community impact
</li></ul>We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We, therefore, welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation.</div>

<div>
 
 Believe&rsquo;s mission is to develop local artists and labels in the digital ecosystem by providing them the solutions they need to grow their audience at each stage of their career and development.
 
 
 
 
 Its 2,020 employees in more than 50 countries aim to support local artists and labels with a unique digital expertise, respect, fairness and transparency.
 
 
 
 
 To support our fast-growing presence on all continents, we are constantly looking for new Believers to join us and make a stronger and more positive impact on the music industry!
 
 
 
 
 Believe is listed on compartment A of the regulated market of Euronext Paris (Ticker: BLV, ISIN: FR0014003FE9).
 
 
 
 
 www.believe.com
 
 
 
 
 Ready to #setthetone with Believe?
 
 
 
 
 
 
 Job Description
 
 
 
 
 Believe is seeking a passionate Customer Care &amp; Support specialist based in Egypt or Lebanon.
 
 
 You will serve as the main point of contact for our MENA region customers (Labels &amp; Artists), handling their requests and ensuring smooth operations in content delivery, royalties, and copyright matters, all while maintaining high levels of customer satisfaction.
 
 
 
 
 Main roles and responsibilities:
 
 
 
 <ul>
 <li>
 
 Resolve issues related to content delivery, royalties, reporting, and copyright, ensuring compliance with SLAs.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Maintain high levels of customer satisfaction by providing timely and efficient support.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Onboard and train Artists and Labels on Believe's tools, ensuring effective use of the platform.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Contribute to the support knowledge base to promote client autonomy and enhance internal processes.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Communicate regularly with Sales teams to align on customer needs and feedback.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Collaborate with Finance, Content, Product, and Contracts &amp; Rights teams to address operational and technical challenges.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Monitor and escalate customer feedback and issues as needed to ensure timely resolution.
 
 
 
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Minimum 2 years of experience in online customer service.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Excellent communication skills, with a strong focus on care, respect, and empathy.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Strong problem-solving abilities.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Good product knowledge.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Passionate about technology.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Experience with Salesforce and JIRA is a plus.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Fluent in Arabic, English, and French.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Proficient in Microsoft Office (Excel, Word, etc.).
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Strong organizational skills and attention to detail.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Ability to manage multiple tasks effectively.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Familiarity with the music industry and digital platforms is an advantage.
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 
 
 
 SET THE TONE WITH US&ZeroWidthSpace;
 
 
 
 
 Working at Believe means having individual and collective impact in a fast-growing company! &ZeroWidthSpace;
 
 
 
 
 At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry. &ZeroWidthSpace;
 
 
 
 
 We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world. &ZeroWidthSpace;
 
 
 
 
 &ZeroWidthSpace;
 
 
 
 
 We have two hearts at Believe - our People and our Artists. &ZeroWidthSpace;
 
 
 
 
 We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential&hellip; We aim to provide our Believers with the best environment to thrive. &ZeroWidthSpace;
 
 
 
 
 &ZeroWidthSpace;
 
 
 
 
 ROCK THE JOB &ZeroWidthSpace;
 
 
 
 <ul>
 <li>
 
 Tailor-made training and coaching program &ZeroWidthSpace;
 
 
 
 </li>
 <li>
 
 Remote working policy&ZeroWidthSpace;
 
 
 
 </li>
 <li>
 
 A well-being program&ZeroWidthSpace;
 
 
 
 </li>
 <li>
 
 Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist&ZeroWidthSpace;
 
 
 
 </li>
 <li>
 
 Contractor role
 
 
 
 </li>
 </ul>
 
 &ZeroWidthSpace;
 
 
 
 
 &ZeroWidthSpace;
 
 
 
 
 SING IN HARMONY&ZeroWidthSpace;
 
 
 
 <ul>
 <li>
 
 Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity &amp; Inclusion (DEI), wellbeing and the planet.&ZeroWidthSpace;
 
 
 
 </li>
 <li>
 
 Shaping Together: A Group-wide event focused on volunteerism and community impact &ZeroWidthSpace;
 
 
 
 </li>
 </ul>
 
 We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We, therefore, welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation.
 
 
 
</div>

TDCX

Enable your future
 At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours. Top reasons to work with TDCX
 
Attractive remuneration and great perks
 
Comprehensive medical, insurance, and social security coverage
 
World-class workspaces
 
Engaging activities and recognition programs
 
Strong learning and development plans for your career growth
 
Positive work culture that enables your future
 
Easy-to-access location with direct public transport links
 
Flexible working arrangements
 
Coaching and mentoring from experts in your field
 
Join a global company, winner of hundreds of industry awards
 What is your mission?
 
Responsible for daily customer relations to support client’s vision of providing
 unparalleled world-class customer service support current and future consumers
 across the shopping and ownership journey.
 
Acquire product knowledge to enhance the ability to understand customer needs
 across different products and regions and apply the most effective response and
 solution to the case.
 
Act as a brand ambassador as your customer-facing role is crucial in supporting
 our client’s values and mission.
 
Provide an outstanding service while interacting with customers, answering, and
 resolving complex volumes of pre-sale inquiries and post-sale support inquiries
 via phone, email, chat and social channels. This may include assisting
 customers that may have mechanical or electrical failure, by sending services to
 help the customer in their time of need.
 
Take ownership of customers’ inquiries and issues by following through
 effectively and efficiently to ensure timely resolution as per set KPIs and SLAs.
 
Prioritize and escalate our customers' feedback and feature requests to the
 relevant internal teams.
 
You will also manage lead generation, delegation and follow-up of leads to
 ensure that they are being utilized effectively.
 
Any other duties and responsibilities that may be assigned to you by the
 management from time to time, within your category of employment in the
 organization and for the effective implementation, maintenance, and continual
 improvement of the Quality Management System of TDCX.
 Who are we looking for?
 
Minimum 1 year of experience in a similar role
 
Advanced English skills and native skills in Turkish
 
High emotional maturity and passion for customer
 experience
 
Curious listener & learner, respectful for others and team
 player attitude
 
Action-oriented, results-focused, able to work
 independently and able to handle diverse situations
 
Able to adapt and respond to different types of
 characters, as you will need to be tolerant, exhibit
 empathy and be patient
 
Effective communication skills on both technical and
 non-technical topics to customers and team members.
 
Passion for people is important, passion for cars is a
 bonus
 About TDCX
 Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.
 
With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

PEPLE PVT LTD

Job Description:<ul><li>&#65279;Answer all incoming calls, emails and chats promptly and professionally, addressing inquiries and resolving issues in a timely manner with 70% first-call resolutions and within decided call resolution times.</li><li>Handle customer complaints and concerns with empathy, patience and professionalism, striving to resolve issues efficiently and to the customer's satisfaction, achieving customer feedback of 80% or above.</li><li>Systematically understand and clearly document technical issues and assist customers with product-related challenges, escalating complex cases to senior team members when needed, keeping customers properly informed.</li><li>Accurately document all customer interactions, including concerns, resolutions and feedback.</li><li>Stay informed about product updates, attend all related training programs, to provide accurate and helpful information to customers.</li><li>Act as a point of contact for all customer issues and assign priority as per the decided SOPs.</li><li>Ensure that escalated cases are handled efficiently, following up as needed to ensure customer satisfaction.</li><li>Identify opportunities to improve existing processes and procedures to enhance overall efficiency and customer experience.</li><li>Engage with customers to proactively identify their needs and offer solutions that drive satisfaction while also addressing repeated issues and flows that are confusing for customers.</li><li>Continuously improve personal skills and knowledge by participating in training programs.</li></ul>Education and Experience:<ul><li>Bachelor's degree (minimum requirement).</li><li>1.5+ Years of relevant experience (Call Centre Experience will be preferred)</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Call center: 2 years (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Customer Care Specialist - LHR

Kuehne+Nagel

<div><div><div><div>It's more than a job</div></div>
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.<div><div><div><div>
&lrm;</div>
</div><div>Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. 
To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio).</div></div><div><div><div>
How you create impact</div>
</div><div><ul><li>Holistic support for customers in the field of sea freight and promotion of long-term, partnership-based customer relationships</li><li>
Processing customer inquiries and preparing offers</li><li>
Control of order processing from order acceptance to document verification to the completion of the shipment</li><li>
Integration and maintenance of customer data as well as creation of reports for the analysis and optimization of our services</li><li>
Close cooperation with the operational departments, sales and carriers</li><li>
Expansion of the portfolio of our existing customers, development of new business and acquisition of customers</li></ul></div></div><div><div><div>
What we would like you to bring</div>
</div><div><ul><li>Completed training as a freight forwarding and logistics services clerk or comparable qualification</li><li>
First professional experience in customer service, ideally in transport and forwarding</li><li>
Confident handling of MS Office programs</li><li>
Independent, team-oriented and service-oriented working style</li><li>
Confident appearance, strong communication skills as well as a high level of service and customer orientation</li><li>
Fluent in Turkish and good written and spoken English skills</li></ul> 
#LI-PY1
</div></div><div><div><div>What's in it for you</div>
</div><div>At Kuehne+Nagel you are always part of a team, but still have control over how you arrange your own work and your own way of achieving success. Present your customers with the products and services of a company that is the global market leader in logistics in many sectors. In return we offer a wide range of continuing professional development opportunities.</div></div></div><div><div>
Who we are</div></div>
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.</div>
<div>Contact
 Kuehne+Nagel Recruitment Team
 -</div></div>

Sea Logistics Customer Care Specialist (Import)

Al Tayer Group

An established industry player is seeking a dedicated Customer Service Representative to enhance client interactions and support service operations. This role involves welcoming customers, providing essential information, and ensuring their comfort while they await service. The ideal candidate will possess strong customer service skills, be proficient in Microsoft Office, and communicate effectively in both English and Arabic. Join a dynamic team in a multicultural environment where your contributions will directly impact customer satisfaction and service excellence.

Bilingual Customer Care Specialist - English & Arabic

Search 10000+ Customer care specialist jobs near you this November. New roles added regularly across leading industries. Apply today.

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